Casper Mattress Corporate Office - Corporate Office HQ

Casper Mattress Corporate Office

How would you rate your experience with Casper Mattress ?

[Total: 2    Average: 3/5]

Casper Mattress Corporate Office Address

Casper Sleep, Inc.
230 Park Avenue South 13th Floor
New York, New York 10003

Contact Casper Mattress

Phone Number: (888) 498-0003
Fax Number:
Email: Email Casper Mattress

Casper Mattress Facts

Founder: Philip Krim, Neil Parikh, T. Luke Sherwin, Jeff Chapin, & Gabe Flateman
Date Founded: 2014
Founding Location: New York, New York
Number of Employees: 200

Casper Mattress Executives

CEO: Philip A. Krim
CFO: Gregory J. Macfarlane
COO: Neil Parikh

Casper Mattress History

Casper Logo

Casper Sleep, also known as Casper Mattress or sometimes, simply Casper, was founded in 2014 by Philip Krim, Neil Parikh, T. Luke Sherwin, Jeff Chapin, and Gabe Flateman. The company is an e-commerce business which offers mattress for people and dog beds.

The company sold more than $1 million worth of mattresses within their first 28 days. Delivery is free to the US and in 2014, the company included Canada in their free shipping area.

Casper Mattress Logo 1 The mattresses offer 4 layers of different types of foam, mainly memory and polyurethane foam. In 2017, mattresses now include a silicone polymer for The Wave model, which offers superior ergonomic support. Each mattress comes with a 100 day no questions asked return policy. All returned mattresses are donated.

Casper Dog Bed In 2016 the company introduced dog mattresses, bed frames, pillows, and bedding.

Headquarters are located in New York, New York, where the company has also opened their first brick and mortar store.

Casper Mattress Logo

Casper Mattress FAQs

Question 1: What is the phone number for Casper Mattress?
Answer 1: The phone number for Casper Mattress is (888) 498-0003.

Question 2: Who is the CEO of Casper Mattress?
Answer 2: The CEO of Casper Mattress is Philip A. Krim.

Question 3: Who founded Casper Mattress?
Answer 3: Casper Mattress was founded by Philip Krim, Neil Parikh, T. Luke Sherwin, Jeff Chapin, & Gabe Flateman in 2014.

{ 3 comments… read them below or add one }

Johnnie Weddell September 9, 2019 at 6:38 pm

Ordered two mattresses. Need to return one as my husband is dissatisfied with the quality. I have been on hold for over an hour and was ceremonially disconnected after the first hour. This type of customer service is deplorable. The zero hassle return is a big fat scam. I am going to return both mattresses now as I am disgusted with your customer service.


Ken Collins May 7, 2019 at 2:27 pm

We recently moved and purchased the Costco special Casper mattress. I have MS so a good mattress is imperative. This mattress honestly feels like we are sleeping on a blow-up mattress, sinking and not very supportive. I have been experiencing an increase in back pain. I believe Costco will take it back but I wanted to let you know that this is not a good product at all.


Jocelyn Regenbogen February 16, 2019 at 2:38 pm

I recently purchased a Casper mattress upon the recommendation of my daughter. It was delivered and set up because I paid a $150 delivery/set up fee. I am not at all happy with the mattress. I am having it returned a week later. There are no brick and mortar stores in my area in NW CT. The closest retailer is either NYC or Dedham MA. Hence, I purchased the mattress completely sight unseen, without a test trial. I have learned that the set up and delivery fee is non refundable. Nowhere in the ordering process was this highlighted, underscored or emphasized to me. Check your phone records from my order and listen to the taped interaction if you must. But it was not stated that this would not be a refundable
expense. I spoke with one of your supervisors named Julia who was adamant and unyielding stating that “It has been completed’ and ‘was a service rendered’ and that she would ‘funnel; this information over to her team to make ‘our language’ more ‘explicit.’ This is just ridiculous. You have all the ostensible bells and whistles of being a lovely company but when it comes right down to it, your customer service is as hard and unyielding and disappointing as is your firm 4 layer mattress. You have lost a customer as well as a source of a positive reference. Enjoy your $150!!!!!!!!!


Leave a Comment

Want to make sure Casper Mattress sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: