Budget Corporate Office - Corporate Offices & Headquarters

Budget Corporate Office

Budget Rent-A-Car Corporate Office Address

Avis Budget Car Rental LLC
6 Sylvan Way
Parsippany, NJ 07054

Contact Budget Rent-A-Car

Phone Number: (973) 496-4700
Fax Number: (973) 496-5852
Website: http://www.budget.com
Email: Email Budget Rent-A-Car

Executives

CEO: Ronald L. Nelson
CFO: David B. Wyshner
COO: Thomas M. Gartland

Budget Rent-A-Car History

Budget Rent A Car was founded in Los Angeles, California in 1958 by Morris Mirkin.  The original fleet consisted of 10 vehicles.  The company got the name budget by undercutting competitors rates.

In 1960, the company headquarters moved to Chicago, Illinois and the company began to expand through franchising.

In 1986, the company was purchased in a leveraged buyout by Gibbons, Green and van Amerongen.  The company went public in 1987.

In 1997, Budget was purchased by Team Rental Group, its largest franchisee and the stock was listed on the NYSE.  The company was renamed to Budget Group.

In 2002, the company was purchased by the Cendant Corporation, who owned Avis.  In 2006, the company separated into four division and Budget became the Avis Budget Group.

Today, there are over 3,000 Budget Rent A Car locations in 120 countries worldwide.

 

{ 282 comments… read them below or add one }

Margaret Jonas March 25, 2017 at 8:10 pm

I was very disappointed with the customer service I received at the Frys 90th Street office. They did not have the car I requested and the Jeep SUV offered to me was not acceptable. I would not be comfortable driving a SUV. I was told they had no other cars and I could possibly wait for another car to be returned…unfortunately I did not get the man’s name..he was an older guy with black hair.

My nephew went to ask if another auto was available at another location and he was rudely told I’m speaking only to Margaret since the reservation is in her name. I asked if he could call another location to see if a similar car was available and he said he didn’t know any phone numbers. In the meantime my nephew got in touch with customer service and they directed him to your Doubletree Resort on Scottsdale Road who had a car available. Joshua couldn’t have been nicer. We were treated courteously and were on our way within 20 minutes.

When your representative found out my nephew called customer service he said he wanted nothing to do with it and you can just handle it yourselves. This was my first time even renting a car. Next time I will think twice about renting from Budget. I think that customer service was terrible and confirmed auto reservations should be honored. If nothing is available I think your representative should do all he can to locate a vehicle for us and not leave us to find one on our own.

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Akilah I Wiles March 24, 2017 at 2:02 pm

Budget Confirmation Rental # 48093303US6

Rental Dates: Pick up 3/17/17- 3/24/17

Location: 1830 S. Wabash Chicago, IL

This is the worst budget rental car establishment EVER!! The management is very rude and not customer service friendly. I prepaid for a SUV Ford Explorer. But, instead, I received a dented dirty SUV and was told this was the only thing they had available. I requested another vehicle but they claimed nothing was available?!! I asked the manager if he could locate another vehicle for me at another location. He told me I could call around myself. I told him that per the agreement I should have received a car that was NOT dented and clean. I didn’t have time to argue with him so I left and took the Vehicle. I am seeking a full refund for my rental. I am a rapid rewards member and rent from you very often. I am planning to rent a tahoe for our Florida vacation for 10 days. Please respond ASAP!!!

Thanks,
Akilah Wiles
Ph: 312 465 XXXX

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Linda Jordan March 21, 2017 at 6:31 pm

I do not see my post so I will do it again. We rented a 12ft truck from the Woodbridge location. While waiting in line the customer before us told your service person that there was a problem with the truck she had just rented his reply was that a mechanic would look at it. The truck was then rented to us . The truck was pulling really bad to the right making it hard to keep in the lane and it was a very scary 4 hour drive we called customer service with in 10min after getting onto 95 she was no help. I have paperwork which shows the guy did not fill out the necessary information on there like the license plate number the milage on the truck and the papers to show the truck had been checked before being re rented. We also have a estimate for the rental and when we got there we were charged a extra $104 for insurance we did not want. We were told we could not rent the truck without it. We have rented 2 other trucks this month due to moving from penske and we had better service and the rate was better .l am hoping to hear from someone from the company because I will not stop till my $104 is refunded.

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Linda Jordan March 21, 2017 at 9:00 am

We rented a 12ft truck at the Woodbridge location. While waiting in line a customer returned a truck with a problem. The truck we were given was the same truck. It was not checked out before giving it to us .we experienced a very we believe a unsafe trip.l have paperwork to show that it was not filled out by the man. We were also forced to pay over $100 in insurance that we did not want.

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Charles Kinder March 20, 2017 at 3:56 pm

Just adding one more ….totally dissatisfied client to this long list of issues….

My Advise BUDGET get out of the TRUCK RENTAL business….you don’t have the customer service support…every departments is in its own franchise world…and then not to have a Corporate access number is the worst….look at the long list of complaints below.

Shame on Budget

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scott moris March 17, 2017 at 12:01 am

i rented a nightmare at budget i payed for a 7 day rental fee and was only 4 days late returning the full size car and was charged 3700 hundred dollars there full size rental suv ony cost 2300 for a month.when i ask why they pulled so much for rental cost they really caint answer me. what to do i will tell you the lies the distric mgr told me he said they whould reverse charges for latte fee and whatever else they racked up and it stills shows on my bank account .it hurts the most when your in the midde of a move and you dont have money to pay for your new place .i whould tell anybody do not rent from budget they are heartless and crooks.

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Melanie Ford March 16, 2017 at 1:11 pm

The week of Jan 16 2017 my father let me know that I needed to hurry and get to Fl to come say goodbye to my grandmother. She had been in the hospital for almost a month and was doing quite poorly. While I was booking everything a friend recommended that I use priceline for my car rental. I did. The price was really good and it came out that For my trip to Sanford, Fl airport I was given Budget rent a car as my location. I had never used them in the past as I always use Enterprise. But being it was a good price and emergency I didnt care. My flight was booked for 1/23 and the airlines canceled it and rescheduled it to 1/24. When I called priceline I was told once I dont arrive to pick up the rental they can sent something to confirm and refund me the rental charge and go ahead and rebook another reservation. I did so once I was at the airport and saw the flight was truly going to happen. It went through with no issue. Upon landing we headed to get our luggage then went to pick up the rental car. The young man at the counter stated he couldnt find my rental. I gave him the confirmation #. He then stated that they need 24 hours notice on a reservation. I said then why would you not state that to priceline and allow a reservation to go through AND charge me the cost! He opened a few drawers and pulled out a set of keys and said oh luckily I have a car you can use. We filled out all the paperwork and were directed to pick up the vehicle not in the area immediately behind the counter designated for cars to be picked up, but in the car return lot across the parking lot. We walked across the lot with all of our suitcases and belongings located the car in the spot D15 and went on our way. After a short visit to say goodbye to my grandmother we returned the vehicle on 1/26 at 1pm. Made sure everything was ok in the car that the gas tank was filled and went to the counter. The same young man saw me waiting behind the couple he was caring for and said are you picking up or returning? I said Returning. He asked for the keys and told me to have a good day. I said thats it you dont come out to look at the vehicle? He said no thats it. Huge mistake. A couple weeks after I was home I got a letter from Budget. Upon opening it I saw I was being charged for a Cleaning maintenance Fee $250 and other various misc fees that totaled $294.24!!!!! I immediately called customer service. The young man Eric said he saw I owed nothing and all was paid up then stated my total. I said no my rental was only $55 for 2 days not $349.24 like he had just stated. So he dug deeper placed me on hold and when he came back on the line he said the fee was for smoking in the car. I said are you kidding me! He said no they have pictures and ashes were everywhere and the car smelled highly of smoke. I said 1 I had the car less than 48 hours. I assure you the car was NOT dirty did NOT highly smell of smoke and was not as you claim!!! I dont smoke. The rep stated I had to call the location at the Sanford airport (407)585-4427 and speak to a manager. Fine. I called and called and called. No answer at the location. Finally a few hours later an answer. I asked for a manager and Anne got on the line. I explained the letter I received, how I had 2 reservations, calling customer service and how when I picked up my vehicle I was given 1 form the return lot NOT the pick up lot. That the young man told me no vehicles then aha I have 1! She said ohhhhhh. Ok give me 48 hours and let me look into this no more than 72 hours I will call you back. She took my info. Well that was the last I ever heard from her. I have since received 2 letters. After the 2nd letter I again called the location. All of a sudden Anne only works days. When we originally spoke it was an evening. This man told me they rent from the return lot a often since the other lot only holds so many cars but that the return lot holds the rest. Let me mention they only have very limited spaces (maybe 5 if that) for return cars. So I didnt believe him. I told him I was waiting for her to call! He said he would relay the message and she would call. Since then I received no call. I then emailed the customer service email. I got a reply that was automated and assigned a # KMM14419693V6775L0KM on 2/27. Nothing since that automated reply that someone would help me. Since then I have received a 3rd letter. It states Due to your lack of response to our requests for payment of your rental agreement referenced below, we will be suspending your rental priveleges. And I had 10 days to pay or I would be sent to collections!!!!! I have since emailed again. I have given them 12 hours to reply and then I will contact the attorney general as well as the better business bureau. I can prove all my calls on my phone log as my emails. Also no incoming calls from them on the call log! This is ridiculous! You give me an unclean car and then want to charge me $294 for it to be cleaned! It was dirty! It has been a horrible experience. I will place myself on the list and suspend my own rental “privileges”. I should have stuck with Enterprise. I have used them for years and NEVER an issue. I just wanted to save $ after having to book an impromptu trip to see my dyeing grandmother! This has been the worst rental experience and Customer Service experience of my entire life. I will let everyone know and spread it like wildfire on social media if it is not resolved soon. I will contact the Attorney General and Better Business Bureau. Customers should be valued not taken for granted. On this page I see an awful lot of employees that treat customers badly with no penalty and a Company that doesn’t care about Customers. How sad. I am hoping someone from Corporate cares and doesn’t want this to continue. I need someone to help me with this matter!!!!

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Kristina March 15, 2017 at 2:28 pm

Has anyone got their problems resolved? Or did they just ignore you because we are currently having issues akndbthey aren’t helping at all. My husband and I are veterans and I’m going to contact every military personnel that I am connected with to NEVER rent from BUDGET for their PCS moves

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Melanie Ford March 16, 2017 at 1:13 pm

I have been ignored for almost 2 months now. I am giving them 12 more hours then I will be contacting the Attorney General and Better Business Bureau! I have never had such a poor experience.

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Liz Fontanella March 13, 2017 at 1:48 pm

I had an awful experience with Budget Rental cars in Orlando Florida. Very dishonest employees that are targeting women and seniors and charging them additional fees without their consent. I told them I did NOT want the gas option. Instead they checked that I agreed to it. I brought the car back with a full tank and when I reviewed my receipt it said that I had agreed to the gas option. I knew I had not agreed so I contacted customer service and was told tough luck – we have a contract that says you agreed to the gas option. I even included a receipt that showed I had bought the gas at a station next to my hotel. Who brings back a car with a full tank of gas if they agreed to the gas option? Really Budget – never again and I am using social media to let as many as possible know how rude you are and all about your dishonest practices. Check twitter – it is already there.

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Lekeasha Parker March 10, 2017 at 12:08 pm

I said I don’t hate, but today I HATE Budget rental truck.
Budget Car Rental on Independence Blvd. at 4430 E Independence Blvd. has some very dishonest, untrustworthy people working there. (Gonna try to shorten events) On February 11, 2017 I rented a truck in Greenville, NC to bring my daughters apartment items home to Charlotte. The rental was supposed to be from February 11-13th. We did not need the truck that long, so as it states on their website and per the customer service representative, if they have a drop off box, we can leave the keys AND my paperwork in their box. We delivered the rental truck on Sunday February 12, 2017 around 8pm and dropped the keys in the section on the drop box and the paperwork in the other section and parked the rental truck in their parking lot. We followed instructions.
On February 20th I received an email from Steve Saint Louis | Inventory Manager | Local Market Southeast Region (that’s the way it was in my email) indicating that the local office had not received the truck….. I emailed him back saying we had already turned in the truck. He said I needed to contact the local office. I called the local office on Independence Blvd. The associate on the line said they did not have the vehicle. I asked if they had filed a police report because obviously it had to be stolen. She said they had not. I told her I would be there the next day with police to file a report. On February 21st I arrived before the police and spoke to the manager. She seemed very nonchalant about the fact that the vehicle not being there and informed me that they don’t handle stolen vehicles, missing vehicles in their office and that’s its done through corporate. I waited for the police. Once there we walked the building, looking at the drop box and parking lot. Now, there is A LETTER SAYING NOT TO PUT KEYS AND PAPERWORK IN DROPBOX. I attached it.That letter was NOT there before. Long story short, I filled out necessary paperwork with police, Budget reporting and had not received any contact until today our account was debited $1681.00. They said it’s because we kept the truck for 17 DAYS!!! WHAT AM I DOING WITH A DAMN BUDGET TRUCK FOR 17 $$%^#%$ DAYS??!!! SO THEY HAVE THE TRUCK.
After being transferred 5 times and on the phone with Budget for 2 hours, I was able to get through to the local store and was informed by Briana (employee) that they don’t have records of when the truck was returned because after 48 hours their local records are wiped clean… WHAT THE ACTUAL HELL?! Briana has me on hold for 45 minutes because she’s “looking for the receipts of when the truck was returned”. I’m sure she spoke to the untrustworthy manager so they could get their lie together. When I spoke to Customer Service they said they could not see what happened between 2/21 and today when the $1681 charge hit our account. That’s why he called the local store with no answer. I am contacting corporate because this company has dishonest employees who did something with the truck, did not correctly follow policy and procedures and tried to stick their dishonestly on a customer and need to refund us our hard earned money.

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Virginia Gaylord March 6, 2017 at 10:05 pm

I rented a vehicle from the Budget in Tampa Airport. NEVER again will I use budget. I rented a car January 22, had to get to Florida as my father died. No one at the counter told me if you use the Sun Pass you pay tolls and a $3.75 charge per day for the entire rental even if you use it only one day. I spent $4.76 in tolls and $19.75 for the pass in the car. If they told me I would not have used the toll roads.That was a scam which I reported to Budget. I had to return in February, to bring my mother back, and we got in late and found the computers were down. Good thing I carry paper reservation confirmation or I would not have revived a car! The employee helping me was writing out my rental while the other employee kept complaining she wanted to go home. After I was finished they both left. They had no American cars so instead of the focus I requested the day before I got a Hyundai, which was garbage. There was now a sheet on the dash explaining the sun pass which I did not use this time, I took all non toll roads.Drove my parents car and only used to get to their house and back from the airport. I called to complain and waited 30 minutes to get an agent at customer service number, I was told I would receive a credit. I returned the car and was told there was NO credit, I am misinformed. Very rude person at the counter, it resulted in us yelling at each other and another 30 minute wait on customer service. I was then told they have the credit but it takes a week AFTER the rental to receive it on my card. Would have been nice if they told me! VERY POOR customer service, 2 times and you are out for me. I will use Hertz in future!

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Kevin Wroten March 6, 2017 at 11:03 am

PAYLESS CAR RENTAL TAMPA
1965 N WESTSHORE BLVD, TAMPA, FL 33607
(813) 289-2671
09:00 AM
WEDNESDAY 03/01/2017

This is where I picked up a 26′ rental truck that I had made reservations for over the phone on 2/28/17. I got this truck from this facility, drove 3.4 miles to arrive where I needed to pick up cabinets. Once I got there, I started loading truck with my cabinets, and I needed to move the truck to the other side of the parking lot to start loading the other set of cabinets. However the truck failed to start. I called the office listed above, where I rented the truck, they informed me to call the roadside service, which I did. This was around 10:00am. The roadside service man showed up about an hour later, and he replaced a fuse in the dash, then he started the truck 2 times and said, “your good to go”. He left and when I got into the truck to move it within 10 minutes, it didn’t start. I called the roadside service man back and told him the truck will not start again. The man said he knew he recognized this truck, as it was NOT supposed to be rented due to repair issues, and that they should have NEVER rented me the truck.
The mechanic also said this truck was “FLAGGED” for repairs over 3 weeks as it was known to have serious ignition issues, and it was an electrical issue and causing the fuses to blow.

With this being said from him, he stated he would try and get back shortly with a new ignition switch, within an hour. He showed up with new ignition at 3:00pm, and installed it. However he didn’t get a “NEW SET OF KEYS” for the new ignition switch.How the hell do they expect the old key to work with a new ignition? The mechanic said we will have to get the truck towed, and he called his supervisor to inform them that they needed to get me a “replacement truck”, and get this one towed for repairs.

Please keep in mind that I am in a very bad part of town with my wife, a truck loaded with cabinets that won’t start, in the heart of MLK crime infested neighborhood. It was a good thing I carry a gun legally, because I may have to protect myself and my wife. It is now 4:00pm in the afternoon, and no replacement truck. Budget left my wife and I there stranded in the heart of MLK. I called up the place where I rented the truck once again and asked “WHAT THE HELL IS GOING ON WITH THE REPLACEMENT TRUCK”. The person stated that “I’m RESPONSIBLE” for the truck and to call roadside service. I told this MORON from Budget Truck Rental, “You rented me a bad truck and it’s not my responsibility, it’s YOUR RESPONSIBILITY”.

I told my son to go to UHUAL and see if they have a truck, which they did thank GOD. We got the UHAUL truck, unloaded all cabinets from the budget truck, then loaded them into the UHAUL truck, along with all the other cabinets that were on other side of parking lot. We finally started our journey back at 5:45pm to Cape Coral, FL. Budget Truck rental roadside service calls me up, saying they have found a replacement truck for me and they were going to get it out to me when they come and tow their truck. I told the dispatch for roadside service, that they can keep their truck, that I rented a UHAUL, and I was on my way back home. They said they needed to pick up the broken down truck, and asked me where it was located. Can you believe they don’t know where the mechanic came out to repair the truck? I said to the roadside truck service dispatch, “Are you that incompetent that you don’t know where your truck is located for towing”. I had stated that whoever comes out to get the truck had better have a gun for protection, because they will need one.
After a very STRESSFUL day of removing 10 sets of kitchen upper and lower cabinets from all the apartments, loading them up on a broken Budget truck, only to unload them just to load them again in the UHAUL, and unload them again at my final destination, I’m DONE with Budget Truck Rental, and AVIS. Poor service, truck was filthy, looked like they haven’t cleaned the windshield in months as it was filthy, the gas gauge showed full at pickup, and showed 3/4 full after driving 3.4 miles when truck broke down. Budget should be ashamed of themselves.
My son used to work for Uhaul and said “Dad I bet Budget rented this truck to you because it was a one way rental, and they could pawn it off onto the other drop off facility so they didn’t have to deal with the truck repairs, and make it their problem, at your expense”. I told my son that he’s probably right, and it wouldn’t surprise me in the least.

I DEMAND an explanation, and apology from Budget. Even if I get one I will NEVER rent anything from Budget or Avis. They can POUND SALT where the sun doesn’t shine. Budget should be glad that something bad didn’t happen to us, by leaving us stranded in the heart of MLK Blvd. I can assure you of this much. If something did happen to myself or my wife, being budget left us stranded, they would need to be worried about me, because the owners of Budget would see the other end of a fully loaded gun pointed at them. BTW I would never pull my gun out unless I plan to use it, Get the POINT !!!!!!!!!!!!!!!

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Londa February 27, 2017 at 10:46 am

I had a HORRIBLE experience with the Budget Truck Rental located at 500 Newtown Rd, Suite C, Virginia Beach, VA. I spoke with a “Lisa” who was the most rude and unhelpful representative. There was a reservation set for 2/26/17 at 10am to pick up a truck. Upon arrival, there was no truck. So here we are, wondering how a reservation was made and there is no truck available- no phone call was given to even let us know that prior to arrival. She began talking about another location we could “try” but there was no guarantee because that location wasn’t answering the phone. I work in the legal field and I understand what a reservation is, as well as taking accountability for errors made. Lisa wanted to send us to another location, however, that is not the location in which the truck was reserved and that wasn’t a sure plan. If a truck was available, it should have been sent to this location. When I let her know this, she began to raise her voice at me, told me to “figure it out, Good luck” and hung up on me. Needless to say, I am shocked the Budget allows it’s employees to treat customers this way!

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Jessica February 21, 2017 at 12:22 pm

Feb 21,2017 They are horrible and they LIE I tried to set a reservation and online it saved the incorrect name, I tried to get them change it ” according to them they couldn’t the person name is WAS in had to cancel it keep in mind it was my CREDIT CARD,MY BILLING ADDRESS, MY EMAIL the person name it saved was underage. so either way they could not get the car. I had my child call to change the name and the 7 reps I spoke with stated ” the name can not be changed” after being told ” it could”. During this time the proceeded to process, the charges. no I am out of the money and NO rental car, or my own vehicle because after being told they could change name , then they couldn’t. They have the audacity to want to charge me a cancellation fee ? Then they last rep tells me he can wave the cancellation fee yet I get a confirmation of cancellation and thry took the cancellations fee after all. I can not get ahold of the ” corporate number, its just a BS phone system.

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Bill Cox February 13, 2017 at 4:38 pm

Everybody needs to read the comments of Angela Dotson below. My experience was not typical? It was exactly like hers.

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Bill Cox February 13, 2017 at 4:35 pm

On 2/9/17 at 12:12 pm, I rented a Budget truck at your rental facility located at 1250 N Federal Hwy, Pompano Beach. The truck drove fine when empty at normal city speeds so I assumed that it was fine. I loaded it with my son’s furniture that afternoon.

The next morning, I began my journey to drop off the furniture in my son’s new home in St. Petersburg, FL. Even loaded, the truck drove normally on city streets. I took the Sawgrass Expressway from Deerfield Beach, FL to I-75. Then I-75 to St. Petersburg, FL. Basically, interstate limited access highway the entire way.

Once on the highway, the truck would wander from side to side. You could not correct your course too quickly or the truck would veer into the next lane. Every time I was passed by a semi truck, the air build up on the front of the semi would push me to the side. Even pickup trucks and some cars caused the same effect. I had to slow to 20 miles per hour below the speed limit to control the truck. I had to drive in the right lane the whole way so that when I was pushed out of my lane by air build up from a passing vehicle, I would drive off of the road to the right where there were no other vehicles to hit. If someone was going slower or entering the highway at a slower speed, I just had to slow down and stay in the right lane. I could not risk driving into the adjacent lane to the left because of the aforementioned handling characteristics of the truck. It was exhausting driving this truck and constantly making steering adjustments for 260 miles.

After unloading it, it drove fine on city streets below 45 miles per hour. It was when the truck was loaded that it became unstable. This truck is unsafe to keep in the active rental inventory until it is repaired. This truck shows every bit of its 114,000 miles both in appearance (dents, worn upholstery, bad smelling cab, etc.) and performance. I turned it in to Budget Truck Rental of Largo on 2/10/17. I advised the female clerk of the condition of the truck. She told me that she would take it off line until it can be repaired.

After contacting Customer Service by phone, I was offered a 10% discount. I told them it was unacceptable and I was then offered a 15% discount. I told Customer Service that I wanted to complain further and I was told to contact them by email at btr-customerservice @avisbudget.com. I gave them the above information. I emailed them and Adrianne
Level 2 Customer Service Agent 32537 responded. She said that Budget strives to maintain a mechanically sound truck fleet. She said that my experience was not typical and because the truck was used and served its purpose, she could only offer a $42 refund.

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Calvin Townes February 13, 2017 at 12:37 pm

Yes I rented a car on Tues 2-07-2017 and drop off sat the 11th. 1st of all i selected the gas opp but when i got to the counter it was not on their I picked up the car early on that day they ask me did I want to include that opp i said yes. So on sat the day to return i call and ask for an extra day and i will return the car by 7 instead of 5 the rep said 29.00 has been added to the account. Now when i return the car i see the bill it’s 129.00 extra now they want to offer me 30 credit saying i have it all wrong. i will never rent with this company ever again and i will make sure to tell everyone.

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Jacqueline Norwood February 2, 2017 at 11:20 am

I have going to Budget Fastbreak customer for years. But now I’ve had it I’ve called the customer service number and ask them to refund me the money that they have on hold in my account. They have not refunded the money and it’s been over 24 hours they said it only takes a couple of hours. I am filing a complaint as we speak with the Better Business Bureau. That money was used as an emergency out of my student account I attend the University of Houston. I will never use Budget rental car again. The people that answer the phone can speak a little English but can’t interpret English. They want you to give them a fax number to your bank they want to know the name of your bank and want to know the number on your credit card when they have everything that they’re asking you for on file and then they want a fax number to fax the bank to reverse the charges. What a backwards operation. Budgets customer service is horrible! This isn’t my first experience with this with Budget! They will receive my complaint for the Better Business Bureau in two days according to the Better Business Bureau website. By the way they have already charged me for the rental and they’re still holding cash so they’ve gotten their money and they’re still holding my money! BEWARE!

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Angela Dotson January 31, 2017 at 12:19 pm

On January 28, 2017 I picked up a truck from Budget Truck Rental in Jackson, TN. The truck we rented was horrible! After we loaded up my whole apartment that morning and proceeded to get on the interstate later that evening I realized something was wrong with the truck. The steering wheel was uncontrollable like the truck was so bad out of line i had to drive 35-40 miles pee hour on the interstate! I called budget multiple times only to be transferred to multiple people who didn’t speak clear English and when they didn’t understand they kept hanging up on me numerous times!! When someone finally was able to talk to me to explain the situation I was disconnected once again! I couldn’t receive any help I was stuck driving a bad dangerous truck with my two children inside all the way from Jackson, TN to Greensboro, NC over 700 miles. What normally takes 8.5-9 hours took two days because the truck was swaying and the steering wheel was uncontrollable!! The most dangerous situation I’ve ever been in within all my life. I normally rent from Uhaul this was my first time renting from Budget and my last. The customer service I received was horrible and my two kids and I could have lost our lives traveling in an unsafe truck. When I returned the truck on yesterday Jan 30, 2017 the man at the 1820 Battleground Ave Greensboro, NC location was the only one who showed concern. I paid too much money and had to spend out extra money due to stops because the truck was so badly out of line. Budget should care more about the safety of their customers. If there is legal action that can be taken I will be seeking it. No one should have to pay $525 and risk the lives and safety of their families or belongings due to poor service and consideration. I will be seeking further advice on this matter. I am still a nervous wreck over all this. I will never ever refer anyone to this company!!

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Wanda Gooch January 28, 2017 at 10:40 pm

I don”t see my comment I made on this page yesterday that’s ok, I did post it on Facebook and no one can take it down but “ME”! Thank You, at least I know you saw and are aware of my concern

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Wanda Gooch January 28, 2017 at 2:04 am

Correction ( I wasn’t able to correct or edit my initial comment)

To all that this “May Concern ” Especially within ‘The Corporate Office”‘, I was writing initially on my situation which I have found on your “Corporate Office Page”, the same issues that I am having as well. As a former “Customer Service Representative”, I don’t see how you got your Customer Service Reps are satisfied with their jobs on the front lines dealing with these messy issues, You must be paying them very well with all these complaints that I’m seeing on your “Corporate” page. Don’t be surprised if you end up with a “Class Action” suit against you and Your Company”. I wonder if any of these complaints or page have been shared it on “Facebook”! (Hum) ?

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Nicole Davis January 27, 2017 at 2:11 pm

The worst experience I have ever had!!!!!!! Im still trying to get to my destination. The first truck we had the check engine light came on and we didnt even leave yet!!! Wtf so they clearly dont check their trucks prior to renting to customers. Then we had to get our stuff moved to tryck #2 and guess what the f-ing check engine like just came on in that truck!!! Now we are stranded in God only knows where
They better get back to me ASAP or they will get this blasted on social media and im callin corporate until they pick up!!! Also i will report to better business Bureau because this is FRAUD!!!!!!!

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taisha January 25, 2017 at 8:02 am

On my reservation I was scheduled to rent a Buick Verano or something similar, however when I arrived at Budget that was not the case. The non friendly representative advised me he had a Hyundai available, which was fine. When I inspected the Hyundai the front window was down and it was raining, so the seat was window, so that car was not an option. The representative advised me he had a Kia Optima which I inspected and it was fine. The agent advised me the Kia was more money since it was in a different class, I felt it was unfair because the Hyundai I would have taken if the seat wasn’t wet. He stated it was going to be $10.00 more however, he would give me a 5% discount. I took the Kia, because I was in a bind and needed a rental. I still felt I was taken advantage of,and his nonchalant attitude didn’t help at all. He said I can go to other car rentals and see if they can rent me a car within the airport. However, no other company had cars available due to the weather and I’m sure he knew that was the case. I checked my credit card statement yesterday and I was charged $84.92 and the rental agreement was $43 and change due to the upgrade. I returned the car with a full tank of gas and no damages so so i am unsure where the additional amount is coming from. I attempted to call customer service and the phone hangs up. I am still attempting to reach them.

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Andrea Barrett January 24, 2017 at 10:57 am

We rented a car at Tampa international on 12/23-12/31. 18 days later, I received a letter stating, due to “finding pet hair in the interior of the car” I am going to be charged 150.00 cleaning fee. 1st off, the “pet” hair is not from a pet, but a service dog that my 6yr old type 1 diabetic needs. 2nd, you are going to charge me 150.00 to vacuum, which that is something you should be doing anyway? There was no pictures sent with said letter, the hair was not excessive, and this is a SERVICE DOG. I’m sure the ADA is going to love this story! I contacted the number on the letter, spoke to a Jackie who stated she was going to “file” this complaint. I received no complaint number. She also told me to call the manager of the Tampa location, which I did, to never receive a call back. I’ve let everyone know on every social media outlet that I can, filed a complaint with the BBB, and you will NOT be receiving 150.00 from me or my business…ever again. For anyone reading this, for your sake, do NOT use Budget/Avis rental car company! I wish I would have read reviews before I did, they have a lot of complaints. After posting on social media, I also learned of quite a few friends that had been scammed as well.

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Lori January 12, 2017 at 12:26 pm

After renting from budget this will be the last time I do so . I rented a truck from Budget as you can see below the return time clearly states 5:00 PM they charged my card without notice $187.35 for a extra day rental when I returned it 2 hours early . When I tried to speak to CS about it they said it was a 9:00 am drop off , clearly they have different paperwork than me . I was shuffled around to the point that they could not or would not give me corporate number to dispute this nor did they provide me with a reciept for the additional charges . THIS IS THE WORST COMPANY I HAVE DEALT WITH IN A LONG TIME !
Location, Date & Time
Pick Up

Budget Of Everett
12415 Highway 99 South,
Everett, WA 98204

(425) 355-8349

09:00 AM, Fri, Jan 06
Drop Off

Budget Of Wenatchee
1 Pangborn Drive,
East Wenatchee, WA 98802

(509) 886-1066

05:00 PM, Sun, Jan 08 that

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Rae January 9, 2017 at 9:33 pm

Budgets employees are horrible when it comes to customer service. I received my credit card statement and noticed an increase of approximately $500.00. I reviewed the information and noted that Budget not only charged me for the vehicle I actually rented (not included in the $500.00) but also for a vehicle I didn’t rent. I contacted Budget and the representative stated that I (and I’m only saying I because the agent accused me of being the person who rented the car) rented a car at the Orlando Airport on October 21st and was to return the vehicle on October 23rd. However, I kept the vehicle and did not return it until October 28, 2016 around 12:30pm (I was in New Orleans at work at that time). I informed the representative that I did not rent a vehicle on the the 21st of October and I was no where near the state of Florida at that time. I further stated that I reside in New Orleans, Louisiana and did not arrive in Florida until October 28, 2016 at approximately 6:30 pm on a Southwest flight at which time, I proceeded to the outside (Fastbreak counter) airport rental area to retrieve my reserved vehicle. I informed the representative who that I did not rent the vehicle in question, however she continued to accuse me. I offered to provide my Southwest flight itinerary, my time sheets from work for the week in question (required to clock in using my finger or via my mobile phone which logs my location and city coordinates) as well as a notice from the Primary Care Physician (Doctor’s appt. on 10/27/2016), statements from the employees that I manage, my supervisor and sign in sheets from meetings I attended during the week. In return, I requested a copy of the rental agreement for the time in question as well as the identification used when the car was rented on October 21st, 2016. I requested a dispute of the charges and as of this writing, I have yet to hear from anyone regarding the findings of the investigation. Since my initial contact to dispute the $463.62 charge an additional charge of $20.75 has been charged to my card for the use of tolls. I’ve reviewed the rental agreements and noticed it reads “Your vehicle was rented to you by Steve” on October 21st as well as the car I actually rented on October 28th. Additionally, I was informed that my credit card number was manually entered as opposed to swiped for the October 21st, 2016 rental. I received a dispute number for an investigation and an email from Jose Cintron asking for more info. More than 2 and a half months later not one Budget employee has called me with a resolution. I flew back to Orlando, Florida to investigate myself and after an hour and a half of research, was informed that this person had three open contracts at the same time (2 budget and 1 with Avis) a and vehicle trace should have been completed.

Additionally, before I exit the Orlando airport rental area, I’m required to provide my rental agreement and a license to an attendant in a Budget booth. How did this person exit the premises without being stopped and/or questioned when presenting an ID that did not match the rental agreement? I followed up with Budget regarding the claim and was informed that it is my responsibility to contact the company to learn the resolution and a 30 dollar voucher was given to me to cover the cost of the toll charges placed on my card. I’ll be filing a complaint with the BBB.

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Brian December 31, 2016 at 11:48 am

Hi: I just wanted to get back with you All … I have had the worst troubles trying to get a car rented from you All . I have Spent many Hours this week trying to get things in line or a trip im taking in Apr…… So let me give you a briefing of what I have been through.. first call to reserve a car the Service rep. had me at 205.07 with taxes and fees … said he would send Email to me never got this so called back and when I did your ph. it recalled my # and asked if I was Bicus I said No because my last name was spelled wrong By Rep. taking my call and they wouldn’t honor the same Price I was Quoted on the same date and time of pick up of the car and drop off … so when I was in the Phone with them had to set up new reservation well the price just went up for Your mistake I had them redo the order for same date and pick up and drop off it went up to the price of 214.82 now … so after Getting the email Conf# of the reservation of the car noticed that the Pick up Time was Not right and the drop Off time was not right had me getting the car at 7:30 PM not what I had asked them to put me at 7:30-8 Am because my Flight gets in at 7:05AM and yes I told them what time it was landing in DENVER that morning ….. So Yes Once Again I had to Call Back For YOUR Mistake Again for the Time of Pick UP and Drop Off time were Messed Up .So after talking to a REP. on the Phone for another 45 Mins they told me because of the times messed up I would have to pay More Again it has now went to $220.73 …So they Gave me the # to try and get this all straighten Up with All the Pricing I have Incurred over this week they wouldn’t Honor the First price quoted I only got another Price that was Higher then I had before Now it was 221.?? this was with My Discount for Toyota … so Once Again I locked it in and went over the Reservation in the Email they had me down for the Wrong Car this TIME … So at this time I have had Enough I just Now Canceled the Reservations and will not be Going with you All. thank you Very Dissatisfied with the service I had with you team.. P.S. get Rep that Can Speak English I think this is the reason for All of the Troubles

This was Not Fair for me to Keep having the Increase in Prices which was NEVER my Fault All on the Budget REPS.

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Remaly December 29, 2016 at 1:47 pm

Ok gotta complain; Budget truck rentals is the WORST! Thought I saw the last of these people when the truck we rented BROKE DOWN 50 miles outside our destination in Boise. We waited 2 hours for a mechanic to come out and check the truck and THEN had to wait another 2 hours before they paid for a ride back to our destination in the cold!
2 months later I check my account and these people removed the truck rental charges from my account AGAIN- where I was shocked to see another over 1000.00$ removed from my account and had to spend literally hours on the phone to fix! These people were called on the 26th of December and again today to see why I am not reimbursed for what was taken from my account. Currently looking into taking legal action for what happened. I never get onto these comments but had to say something; STAY AWAY FROM BUDGET-what a nightmare.

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T. Martin December 22, 2016 at 7:10 pm

San Jose del Cabo- Budget… STAY AWAY from these people. All contracts only in Spanish.. you have no idea what you are signing. They put the fear of “all things Mexico” before you drive away.. the charges are nowhere near what you agree to in the initial contract… they are horrendously inflated… and finally- there is an employee who latches on to your car.. trying to sell you a timeshare— before you are off the lot, promising to get you the car rental for free. Seriously? I expect this at the resort/beaches… but not here.. NEVER going back to this budget, and will share experience everywhere… Paid a ridiculous sum of money for nothing.

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Evelyn García December 16, 2016 at 12:50 pm

My car was hit by a budget car rental who did not buy the insurance this accident was totally the budget car rental fault he did not give me ins informationand I thought I could get info from budget…Budget car rental failed to get instant n for from client n they claim they r not responsible for rented car this is a horrible way to run a business….n I planned n reporting your company to the BBB so this doesn’t happen to any one else !!!!!

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Duane Beers December 6, 2016 at 12:33 am

They suck! Do not rent from them! I flew to my destination with a reservation for a truck on the other end and they did not have it and no interest in my problem! I had to call U haul and I don’t think anyone gave a dam or would give a dam with Budget from what I have been reading as to other situations which sound so much like what I just went through! Do NOT Trust them, Period
Skip it and call U haul!

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Charlotte Smith December 1, 2016 at 12:45 pm

i am 63 yrs old and dont work,but my husband is a Truck Driver (Semi)- I have tried twice to rent a car from the budget in wichita,ks
on E Kellogg -first time they said that i had to have a bill in my name to prove i lived there and that i could use our Debit card to rent one–
today i talked to the manager at that location –She was extremely RUDE to me –even when i told her im 63 and dont work –she rudely replied well then we can rent u a car…With a manager like that with that kind of attitude I or my Family will never ever rent from them and will in turn let my friends know what my experience
was with this woman….we feel this was totally uncalled for –I did nothing to ask for that kind of treatment….

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Yeimy Reyes November 29, 2016 at 10:28 am

Military community, if u have a move coming up and u don’t want to be left without a moving truck two days before you are moving DO NOT, I repeat, DO NOT rent trucks with budget. That is what is happening to us right now, two days before a move Budget decides to cancel our reservation we’ve had for over three weeks now. HANG TO DRY. Probably to pay hundreds of dollars for a last minute reservation. Not to mention we dealt with the most incompetent, unwilling to help an to solve the situation for us, customer service I’ve ever seen. Beware of Kevin (inventory supervisor in the area, Havelock, NC).

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Colleen Finley November 25, 2016 at 3:14 pm

I am shocked, that someone has 3 young black adults, all the same age, working together at the customer counter in Walnut Creek California. It is a fact, black people LOVE their cell phones, and LOVE to chit chat with each other constantly. As a former Store Manager, I cannot believe anyone would schedule 3 at the same time. Yes, they were chit chatting, yes, they all had their cell phones out and on the counter, and yes, they all were rather loud.

Oh, and yes, the “Manager” was in her office the entire time and did not say a word about the phones or the chatting.

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DEWANA JOHNSON November 26, 2016 at 1:59 pm

YOU ARE JUST A RACIST DEVIL THAT HATES YOUR LIFE AS WELL AS YOUR KIDS. YOU HAVE THE NERVE TO TALK DOWN ON SOMEONE BECAUSE OF THEIR COLOR . I HOPE YOU AND YOUR KIDS ROT IN HELL YOU DEVIL.

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Andrea Castillo November 24, 2016 at 1:41 am

42422 8th St E #103, Lancaster, CA 93535
Phone: (661) 942-0510
THE WORST SERVICE EVER!
We went to Lancaster 11/18/16, to move my 90 year old grandmother out of California and closer to family. It was 6 of my family members, 5 pm we got a phone call from Budget saying that they didn’t have a truck for us til Wed. even though we made reservations 2 months ago. As we kept calling budget because they didn’t close til 6 pm. We were switch from call center to call center didn’t get any answers what so ever! The next day we went to budget to see what other options we had. We got there a guy running the store ‘Kenny’ said well we tested the truck and it was a sensor, Kenny turned off the check engine light and we should be good to go. We are moving my 90 year old grandmother 1000 miles in this truck. As we load the truck My mother and father leave on the road to get home before us. Well the truck only made it 30 miles out of Lancaster California. We called budget it took Kenny’s brother Sam 2 hours, when Sam got to them he looked at the truck and told them that the truck needs to be towed back to the shop he will call a tow truck. It took the tow truck 3 hours to get to my parents as they were waiting they kept in touch with Kenny, Kenny said the tow truck should be there in 20 mins than 25 mins which turned into 3 hours so my husband brother said forget this we are going to pick them up which took 25 mins as they approached our parents the tow truck showed up and said “I only have room for 1 person” good thing my husband and brother showed up!. The next day which was 11/20/16 We went to Budget to see what was going on well Kenny told us that the lot got broken into including our truck. We have yet to see what was stolen and had all my 90 year old grandmothers stuff in there. Kenny said it would be a couple hours before a cop could get there to fail a report. By Now we had enough so we took matters into our own hands. DO NOT RENT FROM BUDGET YOU WILL BE DEALING WITH A NIGHTMARE! Thank you U-Haul

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Cynthia November 24, 2016 at 1:06 am

nnacynt at aol.com after traveling four hours to get to my destination I arrived at budget 30 minutes early to be told I would need to wait until my rental time or I could be charged for the prior day, which jacked up the cost considerably it doesn’t make sense that you wait for at least 20 minutes in line and another 25 minutes for processing. System needs updating. The rep Taghi worked out my anxiety.

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kaeti bahm November 18, 2016 at 11:45 pm

please see below the correspondence with myself and the manager of the Budget rental in Montreal and they still haven’t done anything about it…she is mailing gift cert…haha
I will never rent from Budget again and will advise anyone else who is renting a car to never use budget

Hello,

Unfortunately I cannot remove insurance off a contract after the contract is closed. You have every right to rent the car without accepting the insurance but you will be fully responsible if there were an accident or damage to the car. Why did you not ask to speak to a manager at time of rental? I had 2 managers on duty that day.
Any modification that has to be done on rentals has to be done at the time of renting the car. I do apologize for the inconvenience and again, as a courtesy gesture I will send you customer service coupons in the mail that can be used next rental.

Budget rental #948058414

Thanks,
Rita

From: kaeti bahm [mailto:kaetibahm at hotmail.com]
Sent: November-03-16 12:12 PM
To: Khouri, Rita
Subject: Re: car rental issue third request

I never received this email and we did refuse the insurance as I stated in my first email and we were made to purchase it from u in order to get car…we had our own insurance and did not need yours but again we were told we had to even when we refused it??? So therefore we want the $ credited back to our card…gift certificates for future rentals is not what we want…I would like this dealt with properly please

Sent from my iPhone

On Nov 3, 2016, at 9:09 AM, Khouri, Rita wrote:

Hello,

I had answered you back yesterday 02November 2016. Please see my email response below.

Thanks,
Rita

From: kaeti bahm [mailto:kaetibahm at hotmail.com]
Sent: November-03-16 11:02 AM
To: Khouri, Rita
Cc: brentlong88 at hotmail.com
Subject: Re: car rental issue third request

Hello,
This is the third email I am sending in regards to our rental car(see below)…I would like a responses back today from you or I will be calling budget head-office in New Jersey and will be dealing with the issue myself as well as mentioning that you the manager of budget Montreal airport have not done your job by emailing us back and letting us know you are handling our issue.

Thanks
Kaeti and Brent Long

Sent from my iPhone

On Nov 2, 2016, at 7:41 AM, kaeti bahm wrote:

Hello Rita,

Again I am emailing you in regards to our car rental from at the Montreal airport Friday Oct 28 – Oct 31 Reservation # 38592311CA0. When we picked up the vehicle from your employee Vanessa on Friday she told us we could not rent a vehicle if we did not purchase insurance through budget??? We have rental insurance through our own insurance as well as through our credit card and did not need it but again were told we needed to purchase your insurance in order to get the rental. Upon bringing the vehicle back on Monday i went to your counter as were billed the 162.00$ for insurance we did not want or need through you. We spoke to Julie on shift who informed us that we did not need to purchase your insurance and she wasn’t sure why we were made to get it?? with that being said we want the 162.00$ credited back to our credit card for this insurance charge. This is the second time we have rented a car from budget and the second time we have had an issue. This is not a very good way to run a business if your employees don’t know the actual protocol when renting a vehicle to your customers and we now have a very bad taste in our mouths for Budget rental. If you could please get back to me in regards to this as soon as possible it would be much appreciated.

Thank you

Brent Long

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Nilda Orrijola November 17, 2016 at 10:09 pm

I would like to file a grievance with Budget. My car rental experience
was a horrible one. I had a terrible experience not with any employee of

the company but with the vehicle itself. Upon driving the tire came off

the vehicle which caused us to nearly lose total control of the car.
Thank God we were not killed. The emergency service that came said that
this should have never happened and this car should have been checked by

maintenance before being rented out. I have all the pictures that I
would like to send in. When I rented the car at JFK Airport The
Operations manager Hyacinth said we would get a discount and we would
not be charged a penny more due to our unfortunate circumstances. The
clerk who rented us the vehicle Aldosia assured us we had complete
coverage when we rented. and the Senior Manager Leslie did not even want

to come to the counter to speak with us. Very unprofessional. I am now
being charged an extra $87.17. 2 months later after being guaranteed I
wouldnt be charged a penny more, I already paid $239.08 the night of the

car return which I paid but honestly, after what we went through being
no fault of our own, this fee should have been waived. What kind of
company puts your life at risk and then has the audacity to charge you?
After speaking to other companies, this car should have been inspected
upon being returned and if it was this would have never happened to us.
Please get back to me as my card keeps getting extra charges. I am one
outraged customer!

11/16/16

RE: Rental Experience

Budget Case: 18053313
Reservation: 38022036US3
Rental Agreement: U614867562

Dear Ms. Nilda,

Thank you for contacting Budget Customer Service regarding the flat
tire. We apologize for the mechanical issues you encountered with this
rental and we will be pleased to assist you with your concerns.

Budget takes great pride in our fleet of mechanically sound,
well-maintained vehicles, and we are extremely disappointed that we fell

short of your expectations. Budget values its customers and recognizes
that travel can sometimes result in some frustrating experiences. We are

committed to providing our customers with the finest service possible
as
well as a vehicle of their liking, and try to minimize these problems by

making your rental process trouble-free.

You may choose to exchange the vehicle as soon as possible, or at your
earliest convenience at the nearest Budget location. Please do not feel
that you have to keep driving if the vehicle issues make you feel
unsafe. You may also contact our Emergency Roadside Assistance to
arrange an exchange, and if the vehicle is not drivable they will
arrange to bring you an exchange vehicle. You can reach our Emergency
Roadside Assistance team at 1-800-354-2847; this number should also be
listed on your keychain.

We appreciate you taking the time to report your experience to us. You
have helped in a continuing effort to provide you, and all Budget
customers, with the service you expect and deserve.

Thanks for choosing Budget, we appreciate your business and hope you
have a great day.

Kind Regards,

Adrian Luna
Representative | Email Customer Service
Budget Rent A Car System, Inc.

How is this even a response to what I have written? Did anyone even read
what I wrote? According to your response I will have to go with “NO” my
letter was not read. Please forward me the number to headquarters or an
email address to the complaint dept. At Headquarters. Thank you.

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Jim Trott November 15, 2016 at 8:42 pm

Upon picking up my truck after waiting for about an hour on June 27 in Denver, I was given a truck that smelled like a smoking convention had just ended. After climbing in the windshield had a crack of about 14 inches right in the middle. When I returned the truck on 7/4/16 it had a FULL tank of gas. With nobody to check us in, I dropped the truck in the line with all the others similarly situated and headed for the bus and caught an early flight. Several weeks later my charge showed double the amount on the agreement. Budget claimed I did not return the truck for another week and the tank was half empty.

I have declarations from the person with me in the truck and on the plane to LA on july 4th, from a police Lt. and 9 officers who were with me 7/6 at a board meeting and plane tickets for 3 days later to board a plane for NYC where I stayed for a week, during which time Budget says I returned the truck in Denver.

It is clear a budget employee took the truck for a joy ride although the truck’s mileage would not be accurate. So while the joy-ride may have taken place, Budget is simply lying about the gas trying to obtain more money from a customer. when I posted by great experience on Yelp I got an email from a female who said they did the same thing to her at the Denver office.

Then when I receive a confirmation that the claim is resolved it won’t print properly and the pdf doesn’t work at all. This operation is not quite up with rent-a-wreck, but keep working at it.

I do think the local police department and district attorney needs to look into this crooked operation as I have never been treated like this at a car rental facility in the past or a business in many a moon. Neither I nor my organization will use this company again, we will take our 2-300 car rentals every year elsewhere!

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Jennifer November 15, 2016 at 7:39 pm

Budget stuck me with overages for every extra insurance possible after I declined them. They refuse to give me my money back and won’t even return my phone call. One guy I spoke to went as far as saying he would refund me half of my money if I didn’t dispute the charge with my bank or get in contact with the Better Business Bureau. This is the worst rental experience I’ve ever encountered. This company greatly lacks in customer service and is only out to make money and they are clearly fine with stealing from people!!!

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Ylianne Maldonado November 15, 2016 at 12:45 pm

My returning time was 6:30 pm on November 14th, I got there maybe 5 ‘minutes after 6:30 pm I was charged more than $100. Gas tank was filled up and I still end up being charged for a lot of money worth of gas. It has been the worst experience ever. From being charged originally less than $100 for a rental I ended up paying over $250 for a 2 days rental. Without leaving behind the way I was treated by Peter N. and Aniria at the counter

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Dori November 4, 2016 at 10:52 am

I had reserved online just about 3 weeks in advance a 12ft. moving truck. Come day of rental pickup (9am) local pickup in NJ.. no truck was there. John, the worker there, had no personality, and one word answers, very poor customer service. Said.. It’s not here..On it’s way from another customer and she’s running late..probably around 12PM. (meanwhile I had people with me to help, now we are delayed) I explained to John, I am traveling alone, to NC my dad is ill and I need to get there asap preferably before dark. Again, John, Mr. personality, could not offer solutions just negativity, What do you expect me to do, I can’t make her bring it here. Long story short. I finally got the truck at 2pm. I could not get on the road at this late hour, so I called reservation number, and explained my experience, and Oscar was more than happy to accommodate me by giving me the truck an extra day for free. However, what was charged on my credit card was $100 more than quote because I had to have the extra day of insurance. No one told me of that extra cost. When I called to try to get a refund, of that amount, (after all it was not me who had no truck ready) I was told there was nothing they could do. Ironic I had to pay for their incompetence. I won’t be using this rental company, and I hope you all reading this think twice before you do.

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Carly Wescott October 6, 2016 at 9:53 am

San Antonio Budget Truck Rental sent me out the door with a 16 foot truck that had no brakes. I was going over a 1,000 miles one way to South Dakota. Was forced to stop in Oklahoma City because the trucks brakes were grinding loudly and barely stopping. Called Budget’s Roadside Service. Their manager, Matt refused to get me another truck and insisted I wait to have the brakes fixed which ended up being two days later because the parts needed to fix the truck weren’t available at the shop and they had to wait to be delivered. (Rotors were also shot due to metal on metal) When I contacted customer service, I got a call center from India or China. No one could speak good English and they were ZERO help. They said there was nothing they could do. Ended up renting a Uhaul truck, unloading and reloading my belongings to be able to continue my journey. I don’t recommend renting from Budget Rental and will NEVER rent from them again.

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Kathleen Doles October 3, 2016 at 5:04 pm

We dropped off our car on Oct.1, 2016. We thought we searched the car carefully, but when we returned home we realized that we left our digital camera in the car. We called immediately, but when pressing the option for lost and found at Boston Logan airport, no one ever answered the phone after a dozen calls. The only way I could talk to a human was to go through the act of renting a car. That was the only way to speak to a human being. Those that I spoke to tried to connect me to the right people. I had already filed a report online about the lost camera and then a customer service agent did the same for me. I was then given a tracking number and a case number. They are to notify me every 3 days on the status of my claim. The every 3 day thing makes no sense. The item would be found upon inspection after a car is turned in. They would know right then and there if something is left in the car. I received an email that said at the top FOUND ITEM NOTIFICATION, which indicated to me that the item was found. However there were no directives on what to do to have the camera returned. I was able to speak to another customer service agent who agreed that the camera was found. He would not send that information to me. I was then sure that my camera was found. Through all of this, I was never able to speak to a lost a found person at Boston Logan even though I was told that when I pressed the correct option, I would be able to leave a message. THAT NEVER HAPPENED. The call kept reverting back to the reservation desk. This is unbelievable that no one will answer the phone. I was transferred to the Corporate Accounts dept., which has nothing to do with lost items. The women did try to help by calling all the numbers she had to enable me to speak to someone. She called 5 different numbers and no one would answer her calls either. ALL I WANT TO DO IS TALK TO SOMEONE AT BOSTON LOGAN AIRPORT LOST AND FOUND FOR BUDGET TO ASK IF MY CAMERA WAS FOUND. THAT, HOWEVER, IS IMPOSSIBLE BECAUSE NO ONE WILL ANSWER THE PHONE, EVER. Once Budget gets their money for the rental, there is no one to help one speak to someone at the location. I was emailed that I must talk to someone at the location. How can I do that when no one will answer the phone? Customer Service can do nothing more that fill our a lost and found claim. This is extremely disappointing because it’s a lost camera, not a scarf or a shirt. It’s an expensive item that by now must be a ‘finders keepers, losers weepers’ scenario. How sad for the losers. I am very disappointed in Budget Rent a Car. I’ve been renting from Budget or Avis almost exclusively, but probably won’t any longer. However, all rental agencies probably treat customers the same way.

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Sylvia Stewart September 14, 2016 at 11:30 am

I returned my rental car in Memphis airport Budget rental, had injured my hip by lifting suitcase. I ask for someone to drive me over to terminal because it is quite a walk from rental building, they said they had no way to do that. I asked if they could call the terminal, they couldn’t do that either. I asked for the number to the terminal so that I could call myself, they didn’t have that information either. With my iPhone I found number & arranged a wheel chair but they could not come to car rental bldg to get me. They thought it was ridiculous that there was no way to get me to terminal from rental car bldg.

There’s absolutely no excuse for a business at airport not to have a shuttle or something for handicapped people to get to terminal. I will not be giving Budget a good review.

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Dianne Speck September 7, 2016 at 9:37 am

*****DO NOT USE BUDGET OR AVIS!!!*****

We picked up our truck on Thursday September 1st. The truck broke down in the lot. The man came out and “fixed: it. Then we drove home 12 miles – check that – we broke down again in 10 miles. Same issue. The truck would only go 10 MPH. We called Roadside after the lot guy said “nothing I can do, you drove it off the lot.” We drove the rest of the way home and called road side. They said they would be here in 2 hours. We asked, since our movers were already there and getting paid by the hour is we could have them pack the truck. Roadside said no. We paid the movers the two hour minimum and sent them away. Roadside showed up and “fixed” the truck. The movers returned on Friday, our original drive day, and packed the truck. Saturday morning we started on the trip. After an amazing 35 miles the truck broke down again with the same issue. We pulled off the highway at 10 mph and the truck stopped in front of a small restaurant in the east side of Detroit. We called roadside and they said 2 hours. As we were waiting, we started counting the bullet holes in the building. Roadside came and within 2 minutes said, “You have no rear brakes so the computer in the engine is stopping you from going fast.” He said it was dangerous to drive with a full load and had we tried to go down a hill there would have been big problems. He declared the vehicle as not drive-able or fixable. He said the others should have known and he said “Im kinda glad I can’t fix this because i DON’T WANT TOP BE IN THIS NEIGHBORHOOD AFTER DARK.” He then left. The tow truck showed up approximately 3 hours later. He quickly put us at ease when he said “Don’t worry I have a gun. I wouldn’t come here without one.” He towed us out of town to a hotel. Buidget was supposed the get us a truck early the next morning.
After repeated calls by us, we were told a truck would be here at noon. At 2:30, the trruck showed up. Gas tank not full. Budget had told us a swap team of 4 would be with the truck to unpack and re-pack the truck. A swap team of two showed up and quickly got mad because
Sunday afternoon of a holiday weekend and they were told it was a 15 foot truck and a lite load. It was infact a 24 foot truck with a 2 bedroom house inside it. The swap team finished the job between 7 and 8pm. To recap, on the 4 day of a 5 day rental, at 8pm, we had made it 35 miles from our start and could now drive.
We drove most of the night and took a 5 hour nap at 330am. We then started driving. It was now Monday, Labor Day, and the truck let us get to mid South Carolina when the new truck broke down. After over 3 and a half hours, during which time the roadside guy tried to get me to buy the need items for repair, we started going the last 134 miles of our trip.
During the entire trip we were constantly in touch with Roadside and Customer Service who continually promised to “return money at the end of the trip.” When we completed the trip, the offered $200. Tehn $260. Then $300 and finally $400. I refused and demanded a full refund. They said no. I asked for the contact for legal and he said “Only your lawyer can contact legal.” I informed him that that is against the law. That here in America I am not compelled to you legal counsel. He kept repeating only my lawyer could contact Leagl. Then he hung up on me.

DO NOT USE BUDGET OR AVIS!!!

THEY ARE A TERRIBLE COMPANY!!!!

Dianne

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Jerrie Truman August 26, 2016 at 1:19 pm

Apologize for spelling, didn’t proof

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Jerrie Truman August 26, 2016 at 1:15 pm

To whom it may concern:
I just got off the telephone with David at customer care 800-214-6094. I was interested in a 12 passenger van in Panama City, FL toward he end of next month. He did say he would make sure I received the lowest price compared to local pickup vs airport. He asked if I had a discount…yes AARP. He checked and quoted me a price of $418.76. I then asked him if Budge had any discounts and was told they had one for 1 free day on weekends (total changed to $287.76) I told him that he should have offered that to me in the beginning. He responded discounts usually were for cars. I told him that since he was in customer service he should know Budget offerings and that I was disappointed and would called elsewhere because of that. He simply hung up. I am retired from a major telecommunications company and worked in customer service. Wish I knew his last name to pass on to you.

Sincerely

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Reggie Paradowski August 20, 2016 at 2:29 pm

Budget nightmare summary: I reserved a truck from Budget for pick-up at a Madison WI location (DBs 66 Service) weeks in advance of a Saturday, July 30, 2016 moving day from apartment (expiring apartment rental lease on July 31st). The corporate office even sent a confirmation email regarding the reservation a few days prior to the July 30, 2016 reserved pick-up day. Upon arriving at the location for the truck pick-up at 8:30 a.m. there was a sign on the door indicating that the business was closed for the day due to a “family emergency”. Are you kidding me? The last Saturday of the month which is a critical moving day and they can’t get someone to work the pick-up location? What a nightmare. Three other customers arrived minutes after I did looking for their truck pick-up only to find-out about the similar mistake we all made by trusting Budget. I sent Budget an email regarding the moving trauma they put me through, but they didn’t even have the courtesy to respond. Budget is the worst rental company of all time. The location in question, DB 66 Service, 902 Atlas Ave, Madison, WI should be stripped of their Budget franchise license if Budget has any conscience about customer service.

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Shakeera Myers August 13, 2016 at 4:58 pm

My number one concern is to playback all the tapped customer service recordings I have from yesterday august 12, 2016 at 4:54pm where my problem begin with a new situation. These Executives should be ashamed of themselves and they should get rid of budget as a whole. I will continue to sell my story to the News station as a former producer and director as well as manager of TV networks I was worked with. I will not stop until budget whole hearted get what is due to them and that is being shut down permanently, all of you guys that have had it with budget or have had a horrible experience even as a first time feel free to send me all you guys information so work to destroy this company. Horrible service, disgusting customer service, hung up on, transferred all around the company, given incorrect numbers and extensions, being cursed at and yelled at by management and regular staff at the call center and upper level management, being asked to do a 3 hours drive to get a truck because they sold all trucks even thought I had reservations in Clifton NJ, Orange, NJ and New York. Nasty disgusting staff and behavior. They did not care for customer service or their customers to do the right thing. This company is disgusting and does not deserve to survive in America. They should have their business license revoked and burned. Never ever use this company. I will stop at nothing to see this company go down as worthless. Whatever idea was set forth was seen as a scam and Its an unpleasant experience with this company. From the inventory manager, to the customer reps, to supervisorsee to corporate and each facility. I spoke to over 40 reps in one day and visited the worst station in stAten Island NY with Michelle and Mike they need to be fired. I am filing a lawsuit against this company. Join in the petition to have them taken out of the industry for trucks and cars. They have nasty service in every department and they do not own up to their issues or problems and they do not know how to service their customers or full their needs. Make your customers happy and pleased to come back and send more people to your business. You do not live up to your name.
These guys should find new jobs you should be ashamed and disgusted with yourself and this business. FOX, NBC, ABC, MSNBC, CNN all local stationery from East, West, South, Midwest all over the USA.
CEO: Ronald L. Nelson
CFO: David B. Wyshner
COO: Thomas M. Gartland
Over 16 reps in one day and another 12 the next day and all had nasty reps and rude workers and employees at Budget. I’m glad I have taping and reordering of Budget employees at their best which is in reality their worst.

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carly October 6, 2016 at 3:41 pm

Contact me after you read my report here under Carly Wescott. As of 10/6/2016 I am the top person to report.

Budget Truck Rental sent me out the door with a truck that had no brakes, knowing I was driving at least 1,000 miles one way.

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Marissa August 13, 2016 at 4:32 pm

I am so livid with Budget right now. I rented a moving truck online yesterday (8/12/16), with no problems. Set it up to pick up today (8/13/16) at 10am at Shamrock Self Storage in KCK and drop off closer to my home in KCMO (drop off at N. Oak Trfwy). I drove out to Shamrock Self Storage to pick up the truck (mind you, I do NOT live close to this location) and was told there that they do NOT have a truck for me and that I would have to call Budget. First of all, why would they allow me to reserve a truck online, if they do NOT have one available. Other places online would say “trucks not available at this location” but this particular location showed one or more available. Anyway, I called Budget at 10:17am and the call lasted for 10 minutes. I was told that an inventory manager would have to look up other locations to find a replacement truck and that I would have to wait for a call back from them within 15 minutes to NO MORE than 2 hours, I told them that I do not live out that way and can not sit and wait for a call for 2 hours to see if I can get a truck or not. I was told there was nothing else they could do. So, ok, I said file the report and I want a call back ASAP. At 12:42pm, I still had not received a call, at this point I had went ahead and come back home and I had also called several different Budget locations to see if there was a truck available and some places told me no and some told me that I would have to call Budget (so that didn’t help either). When I called Budget back at 12:42pm, and spoke with a Customer Service Manager (Stanley), I was told yet again that they don’t know what happened and that I would have to wait for a call back from an Inventory Manager, which could take 15 minutes to NO MORE than 2 hours. I tried explaining to him that I had already waited for over 2 hours for a call, so to tell me that I need to wait for another 2 hours is wrong and a lie to begin with. That they shouldn’t be telling people that they will get a call back within 2 hours, if they don’t plan to call back or if they are understaffed or whatever the case may be, then they need to just say it will be longer than 2 hours to receive a call. After yet another 2 hours, at 3pm, I finally received a call back from an Inventory Manager (Mitchell) and was told the best he could do is get me a truck for tomorrow (8/14/16) in Blue Springs, which is the complete opposite direction of where I need to go. So, at this point, now not only am I out the gas, mileage, time, and help that I had set up for Saturday morning, my only option is to drive even further out to pick up a truck. REALLY?? That’s the best they can do. He said that he would give me free miles (well I would hope so, since I would have to drive 40 miles out of the way just to pick up the truck) but he couldn’t help with the price of the truck. REALLY?? At this point, I would think I should get the truck for FREE. Budget has wasted my time with a run-around on who can help me and who can’t, they have ruined my day, as I had a plan to pick up furniture from KS and bring to MO, they have wasted my gas because I drove out to KS to pick up a truck (that wasn’t available) and not to mention, I had to get help from people to help me move the items, so their day was wasted as well because they drove out there with me and then waited for 3 hours for a phone call that I never received. Budget’s customer service is VERY unprofessional and non-helpful. DO NOT reserve a truck online, because even if you get a confirmation that everything is set up and ready to go, there is NO GUARANTEE on that. So, basically, be ware because you have to hold up your end of the contract (meaning they will charge you and take your money) but they don’t have to hold up their end of the contract by providing an actual truck.

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Anthony Simons August 9, 2016 at 11:07 am

I reserved a car from Budget through American Airlines on Saturday August 6 picking up at Norfolk Airport at 11:30 am. My reservation was for a full-size car which had been upgraded online from a mid-side car with an estimated cost of $70.76. When I arrived at the check out counter the representative by the name of John (older man in his 60’s) proceeded to guide me through the prompts telling me to sign here, sign here, sign here, sign here. Apparently one of the screens was an automatic upgrade from a full-size regular car to full-size premium which I did not see since my expectation was that I was getting a full size car anyway. I paid no attention to the fact that it was now a premium full-size which I had not asked for. Later on after I picked up the rental and looked at the bill it was an estimated charge of $90.00 which was more than my initial quoted price. Upon dropping the car off the next day, I brought it to the attention of the representative who told me that I needed to discuss it with the rental agent in the terminal. I proceeded to the terminal through torrential rain and spoke to the rep at the counter who apologized for the mix up and said that I should expect a credit within 2-3 business days. After I did not see the credit, I called customer service and spoke with a Josh #38654 who stated that he could not issue a refund because I agreed to it in a contract. I asked if he could transfer me to a manager and he told me that there was no one he would transfer me to and was persistent that It was up to me to read the contract before accepting the terms. While I understand contracts, I disagreed that I should not be automatically offered any upgrades through an electronic method without verbal explanation and or confirmation of such upgrade prior to being told to “Sign here” I was in town for only one day to pick my nephew up from the hospital after an operation and I was not focused, nor did I expect to be offered an upgrade I did not want or ask for. I told the rep that this is a deceptive rental practice and that I should not be responsible for the additional $20 overage. After refusing to transfer me, I was very agitated at the lack of service, rudeness on behalf of the rep and his lack of understanding and readiness to help. I hung up.

Five minutes later I called back and spoke to another customer service representative by the name of Irving. I asked him if there was a manager on site that I could speak with and he said yes, but he first needed to know why I was calling. I explained the whole situation once again and Irving proceeded to tell me that there was nothing he could do and that Budget’s policy was all based on contracts and I did not read it there was nothing they could do. I told Irving that I actually went to the ticket counter upon my return and was told by the women there that I would be refunded and that made no difference. I said to Irving that I would like to speak to a manager and he thanked me for my call and hung up without transferring me. I will never use Budget again and as a spouse of a airline attendant, I will encourage her and her colleagues to avoid Budget/Avis deceptive rental practice. While this is not just about the overcharge, it is the principal that I was treated poorly, lied to and deceived by three different Budget/Avis employees. I am not done with this.

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Jennifer Harrington July 27, 2016 at 1:48 pm

Not happy right now. My parents picked up a truck in MA to drive down to me in FL. They initially were going to go with Penske but I found a better rate at Budget. They pick up the truck and it had a broken drivers side mirror. It was documented and they were told it had been like that for the last 2 rentals. My father (retired Veteran) was offered another larger truck but he knew the fuel would be more expensive so he declined. After taking the truck, the windshield needed to be cleaned to see properly. They soon discovered there was no washer fluid in the vehicle and the wipers barely worked. They had to clean the windshield and purchase washer fluid. Then they hit a nasty storm and the drivers side leaked all over my father while he was driving. It was very dangerous considering he was being rained on and the wipers were not working properly which was a HUGE safety concern. We called today to complain and explain our concerns and were offered $69 for our troubles. My parents were nice enough to drive down furniture for me and could have been seriously injured. To think Budget wasn’t able to offer at the very least $250 is remarkable.

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Doug Brockman July 21, 2016 at 8:52 am

had a reservation for 7-14-2016 to 7-18-2016 for 134.00 decided to add one more day and was charged 74.70 for one more day that is double for the rate I was charged and double for the going rate now not very happy with this called customer service and they could tell me why the rare had doubled that day I will not rent from budget again.

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Andre Bullard July 15, 2016 at 11:17 am

I have been renting cars from Budget for a long time, I just landed in Atlanta GA airport to pick up my reservations. After they swipe my credit card and I signed the contract, they told me it was going to be a 30 min wait for my car.

I not happy

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Tracy Guderian July 12, 2016 at 2:38 pm

I have been renting from Budget for a long time. With my traveling I there are two locations that always have problems at.
Chicago Midway airport budget – cars last 3 out 4 cars were not a full tank and when I asked them about it, said I could complain if I wanted.

Detroit Airport budget rental – now this one takes the cake, I rent cars and they have yet to me clean (yes they are full of gas) but dirty inside and out, wine or some kind of grape color stuff on the seats – I bring it to the persons attention and they note it. I ask for a clean car and told don’t have or this is what you get.

Lastly I rented a car and during my travel a rod from a semi flew off and blew the back tire, I was on the side of the road for over an hour and when the tow truck came they just put the donut tire on. So I had to travel with a donut tire that is only suppose to be for 50 miles and drive at low speed. I still had 200 miles to, SO they do not care about safety and or customer care. You would think they would bring you a safe car or bring you to one but nope, Tell you to have a good day and by the why don’t die when the spare tire blows

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Charles Young July 11, 2016 at 10:53 am

My letter is more of a concern for Budget Rent-A-Car lack of corporate and local management insight. I rented from Budget at three different locations a total of four times over the month of June. I had no issues with the reservations, costs, or vehicle rented. I am concerned with the lack of leadership from management at Detroit International Airport.
My first experience with your company’s shortcomings was on June 8 2016. When I arrived at the rental office, there was a line out the door. Other customers in line had said they were waiting for an hour and a half already. With only two agents working, the line was by no means going to speed up anytime soon. After an hour of waiting with little progress three other agents were added. My total time waiting was still two hours. The agent that assisted myself was very proficient and professional. While the majority of others were at a snails pace.
I did notice that there was construction on the Budget lot. I would understand if there was a problem with navigating the area. Although the office was the huge problem with delaying customers.
The line was still out the door when I received my vehicle.
My next experience at Detroit was about two weeks later after a late arrival at 2 am.
Once I arrived at the pickup area for the courtesy van. I waited 30 minutes while calling the local number(no answer). A driver from Hertz saw my frustration and told me to ask the Avis driver to see if they could give me a ride. I did and was given a ride to Budget.
Once I walked across the Budget lot (which was still under construction) to the office, there was one agent and three customers. I walked to the counter and was told “We don’t have any cars.” Now the lot was fairly empty but there were cars sitting on the ready line.
While the agent gave cars to the others before me. A few others had come in and were told the same thing. I stood in line the whole time, which was only about 20 to 30 minutes. When I approached the desk. The agent looked pass me and asked “Who’s next?” I handed her my paper, work drivers license, and credit card. Without saying “one” word, she handed me paper work and keys to a car. Then said “Who’s next?”
I was put back by her demeanor and walked out trying to find my car by clicking the remote.
When I returned the vehicle a week later, the receiving agent said “Nothing is filled out! Mileage, insurance refusal, gas purchase.” I had to go back to the office for my receipt. The agent without much of a conversation gave me my receipt.
As a stated earlier, I had no problems with the reservations or charges. But the lack of professionalism and total disregard customers in Detroit. Reflects directly on local management and corporate training.
I’m sorry to say I will not rent from Detroit Budget Rent-A-Car in the future. And will discourage all others from renting as well.
It is a sad representation of were your company is heading.

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Mark Hoeller July 7, 2016 at 8:05 pm

I booked my rental through Southwest and was given an estimate of $262.65 (confirmation number 32106386US4). We arrived in Houston’s Hobby Airport around 10PM and then, once we arrived at the service location, we waited in line for over an hour. The agent was pleasant, but when she asked if I wanted insurance, I said NO, since I had this coverage on my own insurance. She then told me to go ahead and hit the YES key. Being tired from the flight and long wait, I did what I was told and hit the YES button. When I saw the charge appear on my receipt, I called customer service and was put on hold three times and then CUT OFF each time — after waiting nearly 20 minutes on line. I then e-mailed them and got no response. Finally was able to talk to a representative the next day and was very disappointed with the POOR Customer Service I was given. They were not willing to take off the extra fees that should never have been charged in the first place.

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Grace James July 6, 2016 at 11:02 am

I did write earlier and got a response from Kay S. who was not helpful at all. She just referred to my receipt and I wanted some clarifications but no response from her. I am very unsatisfied with the service of your agent at Reagan airport budget office for giving me mis-information.
I do have a copy of my e-receipt and need some clarification – what is the fuel service ($26.92) and optional service total non taxable ($31.50); and optional services total taxable ($66.00), charged on the receipt.
When the total given to me online when I called for reservations is $196.00. Then I get to the airport and a charge for liability is added on when I already opted for full coverage online. I frankly think that your agents are rude when you call and talk to them on the phone and don’t care for their customers.
I will file a complaint with the Better Bureau for this rudeness and mis information from your agents. You have given me a number to call for this dispute and you have not helped me either in sorting out this mess.
Thank you

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audrey cooper July 28, 2016 at 9:25 pm

yes the budget company they are bad busniess.I rent my car july 01 and return it back on july 06 in here it is that these people still didnt return my refund. Yes they charge me extra money that i didnt asking on my rental car. I call the 800 hundred number in they told me that the deposit my money in my account on july 18 an i still didnt receive, i nerver ever seem a business that take this long to deposite money back in your account.So i am asking do any one no how can i get my money back or do any back no the headquarters number or do i need to take this people to court.

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Alexa Fallas July 5, 2016 at 6:37 pm

Dear Corporate

This has been the WORST EXPERIENCE EVER IN RENTAL CAR!!!!
I rented a car because I was on a business trip, the following day the trunk stop working, didn’t open in any way. I call road service and because I was in a remote location and the answer was they are going to charge me to drop me off a new car !!! Really ? Why? I refuse to pay extra I call Costumer Service and they keep transfer my call to different departments and guess what ? No solution!
I went to different locations to change my car and they were “sold out”, one of the front desk persons came to check if they can help me and he find out that the thunk doesn’t work as I said, but still not cars. After days of frustration one person help me to open the trunk and leave the back seats open so this way I can remove the stuff out of the trunk, I went to other location Santa Maria Airport California and the lady said to me that she have cars but not the type I rented ( full size) and they have bigger size and they have to charge me $15 a day extra????? So I refuse and keep going with the defective car. No to mention how many calls I made to Costumer Service, I requested to speak with superior or surpevisor and I explain my story again and she said that I need to call on business hours to billing department to get a compensation!!! I said the compensation comes after you solve my problem and by the way you haven’t !
Finally another location change my car and they said they are going to give me an “upgrade ” for my problem, they give me a small SUV which in many other rentals counts as full size as well, and guess what ? Another issue comes along
The key was broken and I just have the metal part to turn on the car, I broke my nails it was just I shame.
I went to different location because I really want to get rid off this rental car and I request that for all the inconveniences they shouldn’t charge me a drop off fee because is been a night mare so far and they said no, we can’t we have to charge you $450 drop off fee , of course I refuse because was more expensive than the rental itself, so I have no choice to keep Budget against to my will,
I call again Costumer Service and the conpesation was $40 for all my inconvenience and I have to keep this rental because I have no choice! Or I will say yes I have but cost me $450
I been with Avis for very long time as costumer, I rent cars every month and I give a try to this company and I regret the moment I pick them as a second choice.
I went to another location to change the shitty rental and they said they can’t change it for me and I said here we go again! I want a SUV and bigger size I don’t care if I have to pay the difference and they said they can’t that I cannot do an upgrade even if I PAY!!! Because initially I book full size ? Wanna hear more ? They said oh Miss anyway bigger cars spent more gas ……excuse me, but is not your business, is my money and am the costumer and I should get what I want specially if I’m paying for it!
PS: one more time I call Costumer Service and speak with “supervisor” and let them know how bad is the service and she said that she can’t find any record of my calls, that because I made the reservation with third party they don’t keep record on that ..::
They don’t know anything about Costumer Service and they have no clue how make business and lack of knowledge of sales.

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Leslie Ferris June 27, 2016 at 11:22 am

Dear Budget,
Your company SUCKS!! My husband rented a car from you, which was overpriced for an intermediate car. He forgot to use his AARP card to receive a discount. I called and ask that we be reimbursed and the rude lady on the other end of the phone said it could not be done after the completion of the rental. This was the airport budget in Philadelphia, PA. This is wrong. I called the hotel he stayed at and they gladly took my AARP card number and gave me the discount. Your company is a ripoff and i does not surprise me that it is failing. I called your corporate number and I put the prompts in as it directed me and the recording just kept repeating itself. Great job guys, keep up the shoddy work. Pretty soon nobody will have to answer the phones.

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Amanda June 25, 2016 at 12:21 pm

I contacted your reservation line on 6/25/2016 at approximately 12:02p ET. I was inquiring about a 7 day reservation with one of your representatives. My question was specifically around paying with a different card than the one used to reserve the vehicle. The rep asked me in a very rude tone “what you don’t want to use your credit card to pay for it?” I responded that I did not which is what I had already explained. I then told the rep that I didn’t really appreciate the tone he was using as I was simply trying to inquire on the payment piece before proceeding with making a reservation. He then says “Oh, you don’t like my tone?” I responded “No, I don’t” and asked to speak with a supervisor. He then said “sure” and proceeded to hang up on me. I’ve never experienced such horrific customer service in my life. Is this the norm for Budget? If so, I will be taking my business elsewhere.

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Laura Schick June 24, 2016 at 10:24 am

Contact Information for my comment submitted at 10:21 on Friday, June 24, 2016:
Laura Schick
860-287-XXXX
lvschick at hotmail.com

Thank you,
Laura

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Laura Schick June 24, 2016 at 10:21 am

I have literally become sick, over the stress that Budget Rent A Car has put me through this past month.
We went on vacation to South Dakota May 14-21, 2016. We reserved a car on the Budget website about 2 mos. ahead of the vacation. When we landed in Denver, CO, and went to Budget to pick up the car, we had to wait in line for over an hour and a half. When we got to the counter, we were told they didn’t have the car we reserved, but they could “Upgrade us to a better car for $199!” We asked when they would get the car in that we had reserved and were told it would be at least 2 hours. The man at the counter asked if we wanted to upgrade. We were so frustrated, hot, and tired we were considering it. He offered a discount on the upgrade to $99.00 and we agreed.
My husband checked out the car and familiarized himself with the cars difference from what he was used to driving (screen monitor, push button start, etc.). We started pulled the car out of Budget and on to the road and the “check tire light” kept coming on. It said it had air but was low, so we planned on pulling over to the first gas station we saw, to put air in the tire, which we did. We kept having to do this every 20 mins. or so, until we hit out hotel in Cheyenne, WY. When we got there, we called Budget and roadside assistance. The man we spoke with at Budget (in Denver, CO where we rented the car from) was extremely nasty and unhelpful. We told him we were on the phone with road side assistance also and they suggested we call him (they were on another telephone line at the same time). Roadside assistance was extremely helpful to us, being we were halfway across the country from home, in an unfamiliar area, with a car that was unsafe to drive and had been rented to us in that condition. My husband would have gladly changed the tire himself, but there was no spare tire in the car we were rented. Roadside Assistance also called Budget in Denver, CO, and they let us know, that they would come and tow the car and bring us a comparable on in it’s place. They let us know they would leave the keys at the hotel front desk for us. They also let us know, that we would not be charged anything for the services, repair, tow, or any other charges. It should be noted, that the man we spoke with at Budget in Denver, CO told us that we could continue to drive the car for the entire week of our vacation, as long as we kept it under 50 mph. The speed limit out there is 75 mph! We were on the phone in the unsafe vehicle outside our hotel for 1 1/2 hours straightening out this mess, and securing another vehicle and checked into our hotel very stressed-out and tired.
WE WERE RENTED AN UNSAFE VEHICLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
About 3 wks. after we returned home from vacation, we received a letter/invoice from Budget, stating they were going to debit the account we rented the car under $283.16 for the repairs and associated fees for the malfunctioning car we were rented.
I called them three times over the week I received the letter, refusing to pay the charges, and let them know not only was I told we would not be charged by Roadside Assistance, but that WE WERE NOT RESPONSIBLE AND WERE RENTED AN UNSAFE VEHICLE!!!! A dispute was opened up. I asked to speak with a supervisor and spoke at length with David Murphy and he said he would research everything and “reach out to me in a couple of days”. It is now five days later, and they went ahead and debited my account the $283.16, WIHOUT MY PERMISSION!!!!!
I have met with my bank and they are going to go after our money and open up a dispute on the charges.
I have become very stressed out and physically, emotionally, and mentally sick and frustrated over this situation, and frankly cannot spare that kind of money.
I WOULD LIKE THE CORPORATE OFFICERS TO SEE TO IT, THAT I AM REFUNDED THE ENTIRE $283.16. IN FACT, I SHOULD BE REFUNDED THE UPGRADE FEE OF $99.00 FOR A CAR I DID NOT RESERVE!!!!!!!!
I am disgusted with Budget Rent A Car, and I am going to spread the word to the numerous people I work with who travel regularly on business, and rent cars, to STAY AWAY FROM BUDGET!!!

I will expect to hear from you soon, with resolution. If I don’t, I will be contacting my attorney.

Sincerely,
Laura V. Schick

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Gilberto Bilbao June 23, 2016 at 1:24 pm

Budget … broke ‘my budget’ –> Confirmation # 27489352US2 <–
Here is hoping that Budget will do something about it.
On Friday June 17th we arrived at the Sat Lake City – International Airport at 5:00pm to pickup our vehicle (mini-van). The person at the counter took my information and told me to mo over to a sitting area since they were waitng on keys (I assume these were car keys). In the sitting area there were another three or four customers. After waiting for 20 minutes I asked one of the other customers waiting, how long have they been waiting, he replied close to 40 minutes. When I approached the counter I was ignored by the two persons behind the counter until I directed my question to them. Their reponse was the same 'we are waiting on keys'. So, I asked 'how much longer will this take?'. They replied 'we don't know, could be 20 to 40 minutes'. To this response I realized we were not going to be ontime to an engagement we had scheduled in Park City so I asked if there were anyother vehicles types we might be able to rent and I was told no, there are only small vehicles yet a family that came after us was given a large SUV within 15 minutes from the time they arrived a the counter. After waiting for over an hour and a half I decided to go to 'enterprise' were I had to agree to pay twice what I budheted for to get into a similar vehicle. My budget was $280 and I ended having to pay $580. Not only did you bust my budget but you also caused me to miss an engagement I had scheduled in advance for two months; I was counting on your company (Budget-Rent-A-Car) to deliver ontime and as promised. The folks at the counter should be coached on how to treat customers already waiting on a vehicle; it felt like we were the screwed customers, and we were placed at the end of the list as if we were getting something for free. Although I do not expect that you will do anything about this, but at least others will know how unreliable Budget-Rent-A-Car can be.

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Lindsay June 21, 2016 at 8:26 pm

Dear Corporate,

I’m hoping I can get an answer from someone. I’ve had the worst customer service with three of your “supervisors”. How this all began was me picking up the car on June 4th from Orlando international airport. We waited a very long time and was told at first they didn’t have the type of vehicle I rented. Finally they found a car and we left the airport. We returned it the next day before we left for the cruise on the 5th. When we returned it, they didn’t even show I had a car rented with them. It took forever for the lady when we dropped it off and she still couldn’t find the car. Gave me a number to call and said if you have problems contact them. I even reserved a car for when we got back from the cruise before we departed. We went and picked up the car on the 9th this time with no problem. On the 15th I get a charge for $295.86 from Budget and then my one day charge from the 9th when we got back from the cruise. I only had the car a total of one day two times. Call customer service and got charged for the 4th to the 9th plus my June 9th rental. They were charging me for a whole week! Trevis said he was going to refund my whole total of $295.86 for my trouble and I would see the refund in 1-3 business days. Today is the 3rd day and I called back and was told they had no notes in the system from Kimberly and that they wouldn’t refund the whole amount and my new balance was $88 and some change. My rental was only $44 and some change and they were going to charge me for two days because of the return. Kimberly was rude and not very helpful and didn’t seem to want to help me. We only had the car one day. So I contacted my bank for a dispute. I later called Budget back and spoke to Megan who said they tried to process my refund but since I called the bank it wouldn’t go through. I am going to contact my bank to cancel the dispute, but they wouldn’t credit everything back as Trevis had mentioned on Thursday the 16th. They needed to pull the call to see what was said, but when they find out thats what he told me, they still wont credit everything back. I was also told that Trevis wouldn’t have lied about the refund and he wouldn’t have said it would be for the full amount. I was lied to and it’s not right! Budget took almost $300 and didn’t seem to care when they would put it back. Plus the first time I called on the 16th when I saw this charge, it was never documented or even refunded to begin with! Every person I spoke to didn’t seem to care. Why should I have to wait so long for a return on Budget’s mistake? It’s not right! Plus the first car was disgusting and had a huge stain on the ceiling of some sort and the second car had no gas! Which I was also told I would be refunded for and didn’t see that either! This is ridiculous and someone needs to help out and get this taken care of!

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john June 20, 2016 at 9:48 am

ORIGINAL MESSAGE AT BOTTOM OF PAGE

From: John
Sent: Friday, June 17, 2016 2:04 PM
While I do appreciate that you made an offer for a refund, I don’t believe it is a fair offer.
No A/C? Ok, I can work with that.
Poor Wipers? Troublesome.
Drive Line Shimmy? Ok, I slowed down.
BUT…The carbon monoxide fumes entering the Cab thru the gap on the floor, causing me to shut it off when stuck in traffic, could have been fatal.

I take that issue very seriously. Someone who didn’t notice that issue and drove with the windows up could have died in that vehicle.

I will be glad to send you the photos I took of the Cab, along with all the identifying numbers of the truck., as well as the recent truck service sticker.

I’m thinking a full refund should be in order.
Please feel free to call my cell @ 412-527-8xxx to discuss further.

Thanks

John

From: BTR – Customer Service [mailto:BTR-CustomerService at avisbudget.com]
Sent: Friday, June 17, 2016 12:19 PM
To: , John
Subject: Re: A really bad rental experience…18083-1832-xxxx
(KMM13131990V80323L0KM)

Dear John,
very much appreciate your taking the time to tell Budget Truck about your recent experience. On behalf of our entire team, I sincerely apologize for the mechanical problems you had with your rental truck

Budget Truck strives to provide a mechanically sound, well-maintained truck fleet, and your experience is not typical. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. We are able to go ahead and refund back $50 for the issues that you had. If you would like to accept this please do let us know and we can get that processed for you.
John, Budget Truck strives to go the extra mile to give each of our customers a positive experience that includes a well-maintained, dependable truck delivered at a reasonable price by a friendly staff. Please allow us to serve your rental needs in the future, and we will do our best to make it a more positive experience.
Thank you,
Cynthia
Level 2 Customer Service
Agent 31426

Budget Truck Customer Service Team

avisbudgetgroup

4500 South 129th East Avenue, Tulsa, OK 74134

Tel: (800) 462-8343 (Option 1,5,2)

Fax: (303) 824-3087

Email: btr-customerservice at avisbudget.com

P Consider the environment. Please do not print this e-mail unless you really need to.

Original Message Follows: ————————

THIS IS IN REGARDS TO MY RECENT TRUCK RENTAL.
John —One way rental from Elyria South Storage to drop off at Horne’s Auto Service , Canonsburg, Pa. 06/13/16-06/15/16

I dropped it off on the 14th at Horne’s automotive.
CUSTOMER REFERENCE # 180831832xxxx.
TRUCK #227291. US DOT #1092543

picked this truck up in Elyria, Ohio at 1PM on 6/13/16 and drove it to Sandusky, Ohio (approx. 30 miles.) Spent the rest of the day loading it and departed to Pittsburgh @ 7pm.

And that’s when the fun began….

By far and away, the worst vehicle I have ever rented.

1-The wiper blades appeared to be original, and I could not see out the windshield due to the streaking when I encountered some rain.
2-The Air Conditioning System did not work at all. It was 80 + outside and 90+ in the cab. If the system was switched to Vent, it blew Hot Air. This made for a horrible driving experience.
3-So I reverted back to the old 2/60 ventilation system. 2 windows opened at 60mph. Not pleasant at all. I needed ear plugs due to the wind noise.
4-It was difficult to maintain 60 mph due to the bad drive line shimmy that wanted to toss you out of the seats. I’m not sure what was causing that.
5-This item was the worst. There was a 2″ gap between the floor of the Van Cab and the base of the Box mounted to the chassis approx. 3′ long.
I could see daylight behind the seats at the floor level. It appeared that a piece or cover was missing along the floor.
Now you would think this would have helped air flow thru the cab in light of the A/C system not working?

NOPE!

I HAD TO SHUT THE VEHICLE OFF WHILE STUCK IN CONSTRUCTION ZONES BECAUSE OF THE CARBON MONOXIDE COMING THRU THE GAP. This resulted in me getting about maybe 8 mpg as it took almost 29 gallons to go 230 miles!!!!!!!!. Refilling the truck when turning it in cost $75.00!

6-The inside of the vehicle box looked like someone hauled broken bags of cement mix. I did not discover that part until I started loading the vehicle.

Swept it out and loaded it up.

So you might be asking why I did not report all of this to the renting dealer?

Other than the dirty box compartment, I didn’t discover all the defects until I left after 7pm to go back to Pittsburgh, and my rental dealer was closed.

During the first 30 mile drive from Elyria to Sandusky in the afternoon, I was trying to get acclimated to driving a much bigger vehicle than normal, and did not notice all the issues.

Why didn’t I try to get another vehicle? I only had 2 days’ vacation scheduled to get my son moved back to Pittsburgh.
I did report all of these defects to the drop off dealer.

He stated that he would have the vehicle immediately sent to the Budget Servicing Dept.

I have photos of the gap in the floor.
The funniest thing of this terrible experience?

The sticker on the back of the interior Cab states that the vehicle was serviced only 3000 miles ago.

I just have to wonder what they serviced….

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Grace James June 20, 2016 at 8:38 am

My name is Grace James. I have had the worst experience with the Budget people and it seems that the corporate office does not look into these issues or that the agents really do not care.
I called the Budget office and the two people I talked to were very nice and helpful. They told me that the end payment would be $196. By the time I got thru with this whole affair my bill turned out to be $261.83.
I had to pick the car up at the Reagan Airport in Washington DC. I live at Woodbridge in Virginia about 30 miles each way, which means I drove 60 miles to pick the car up. I wanted a 6 passenger car and was given a Ford Explorer SUV online. By the time I went there to pick the car they gave me another GMC SUV since the person before me drove off with the car that was assigned to me.
The agents on the phone were not helpful at all. Each agent would transfer me and each agent would ask me the same question over and over again instead of just looking up the confirmation number. I had massive problem when it came to returning the SUV. Instead of driving the 30 miles and I just wanted to return it to the comfort inn at springfield Virginia and for that it would cost be upto $930 some which is ridiculous. They were not helpful and couple of times the agents would hang up on me which meant I had to call back or would be kep on the line as they were looking up for information for long periods of time.
Nobody is ready to listen and would just hang up the phone. I would like to speak to someone from the Corporate office urgently. Please call me at 202-459-XXXX as soon as you can. Please don’t treat your customers in this manner!
Grace James

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Melonie Bell June 8, 2016 at 6:02 pm

I wrote Budget several times! Finally I had to write the CEO and other execs. They charged my credit card 5 times the amount and rented me a filthy car with God only knows what th the stains in the seat and trash in trunk.

Good Day Mr Nelson

I am writing you in reference to a situation that I can not seem to get resolved with your Company Budget. On May 5, 2016 I picked up a rental at the Hobby Airport In Houston Texas around 1AM once my flight landed. It was very dark in the garage and I was tired and looking forward to driving the 48 mins to Sugar Land to check into my hotel for a early morning meeting. I have rented cars from Budget multiple times before. I have never had a problem of this magnitude until now.

The next morning, my meeting was pushed back till around 12 noon. I left the hotel and got in the car Only to find a very FILTHY STAIN seat and trash throughout the vehicle. There was a cup in the holder, and trash in the trunk. I called immediately, and was told to bring the car back to the carport. Of course I informed the CSR of my distance from the airport and that the car was being returned within hours. However, I did want this on file. He promised it would be handled upon its return. I was forced to sit in this disgusting filth driving around and to the meeting and airport. Not to mention the evening prior. As my coworker drove all I could do is feel sick that I had NOTHING to sit on and not touch this mess. I was also angered that the car was rented this way, and because I was exhausted we didn’t notice the trash until that late morning when we got in the vehicle.

In addition to the FILTH, I called multiple times on this very issue and could not get a Supervisor on the phone. Weeks later I receive a call and I was told you OVER CHARGED my credit card by over $370.00.
Needless to say, I was angered beyond help, because this would explain why my card was not accessible for weeks after my return. The Supervisor stated the car was also not returned until 4 or so days later well after my coworker and I returned to California. Meaning, it appeared I kept the car for an additional 4 days when I got on a flight home at 5:30 pm on May 5th. I explained to her that when we arrived at the airport May 5, 2016 at 5:30 PM we were told by a tall African American Man working there that the system was down and his he could not give me a receipt at the time. He stated one would be emailed and mailed to me. I thought nothing of this gave him the keys and proceeded to the terminal.

To find out weeks later of this MAJOR error on BUDGET part, as well as the BOGUS charge on my account was disheartening. I also felt incredible angered that no one called to inform me of the error and resolve the filthy car issue. As I mentioned earlier, I’ve called and written several letters to your Customer Service Department. In return, All I get is general generic “So glad we’ve resolved your complaint and theres nothing more we can do” letters. This even makes me more angered because you don’t even take the time to call, or email me a personalized letter stating the FACTS. To date you’ve refunded my the bogus amount charged and never followed through with your promise to compensate me for the nasty disgusting car you rented me. Let alone all the time and money wasted writing calling and the inability to use my card due to your RIDICULOUS ERROR.

I am asking your office to PLEASE CONTACT me immediately to resolve this issue and at least follow through with the promises made by your Customer Service Staff.

Thank you in advance for your cooperation, I look forward to hearing from you.

Melonie Bell

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Alex Smith June 3, 2016 at 2:12 pm

Reserved a 26′ ft. moving truck to drive from Corpus Christi, TX to MD on April 27, 2016.
Ordered a hand truck and 24 moving blankets. Picked up truck, no hand truck (had to go back to location to get the hand truck) and was told “no moving blankets”!
Leave in AM, get to the middle of nowhere in MS and turn on headlights; work for 30 seconds, hear a popping noise, smell smoke and lights go out. Called Roadside Assistance, two hours later guy shows up. Said it was fuse, he doesn’t have any and he’s going to have to wait until auto store opens to repair. Had to get a hotel room. Morning comes, puts in fuse, headlights work and we’re on our way.
Travel to VA, where same situation occurs; turn on headlights, work for 30 seconds, popping noise, smell smoke!! Didn’t call Roadside Assistance as we knew it would be two hour wait with same result.
Make it to MD Saturday afternoon! Called Roadside Assistance to have someone come out on Monday to fix headlights. Guy came, said truck had been in an accident, harness needed repair, and he would do his best to fix headlights.
Tuesday we moved and, once again, same problem with headlights!! Called Roadside Assistance, 10:00 pm, told them we were not driving this SAFETY HAZARD of a truck and they could come get it, along with the car trailer that we rented!!
And trying to deal with “customer service”, and I use the term lightly, WAS HORRENDOUS!!!
NEVER, NEVER rent from your company again!!
Want FULL REFUND for the SAFETY HAZARD you call a truck!!

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Nikki June 2, 2016 at 8:10 am

I picked up a rental car and was never given a walk around to inspect the car. I noticed a few scratches but nothing major. As time progressed I noticed my bumper was falling off, since I had no prior knowledge I assumed the valet at the hotel I was staying at had damaged my rental so I filed a claim which took extra time to investigate since it was Memorial weekend and everyone was gone for the holiday. Upon inspecting the vehicle after the bumper completely fell and was dragging, we noticed tape was keeping it together!! After complaining the company said it was my fault because I should’ve switched out the vehicle the first day I noticed, however the hotel wanted it there for their investigation until they realized it would take longer than I was in town. The manager Todd Neil at Budget in MKE airport brushed me off saying I had to call the reservation line to be transferred to corporate in order to be compensated for the inconvenience, who told me they couldn’t do anything but file a complaint and will ensure the car is off the inventory. The man I spoke with begin getting nasty because I questioned why was I told to call him and what was he going to do for ME. That man along with the manager Todd tried to give me some lame excuse about special rates when the rates were normal Priceline deals nothing extra was given. An agent overseas assured me I wouldn’t be paying for the rental (he first offered $25 off) because he saw my frustration with the safety hazard (the rental also had some sort of electrical problem) however I was still charged the full amount. When I called the MKE airport location again and requested Todd follow up with me I ended up getting a call from a woman rep stating Todd wanted me to know he’s not going to call me and he’s not dealing with me because it is what it is, I told her I’d still like for him to call, she repeated herself and stood firm that “he’s not going to do anything about this you already got a great rate on the car” I then told her to STILL have Todd call me because I wanted to talk to the manager I was working with not the messenger, she hung up on me and I never got a call from Todd.

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Linds June 1, 2016 at 12:24 pm

We made reservations on line to rent a car in Kauai, we wanted a Ford Fusion and they are one of the companies that offer them, we called to confirm that was we where going to get and the customer service person told us that was not what we rented we rented a buick which was not even an option. When we made ther reservation it clearly said Ford Fusion and even showed a picture of one, he got very rude and us that we did not have any idea what we where doing and if we really wanted the Ford we should have reserved it, he then went on to say that he could change th reservation to the Ford and it would cost 5.00 more and per day and said no just 5.00 for the total week we rented for.
So for over 5.00 he made us feel stupid and was very rude about the hole transaction
We tried to call the corporate office to file a complaint but through the corporate number you can reach anyone. Every time try one of numbers it says call back later or just hangs up, makes you understand the people in the field offices are rude and don’t care when corporate doesn’t care either about talking to there customers
Last time renting from Budget but I am sure they don’t care

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Howard June 1, 2016 at 12:17 pm

Worst customer service, I was renting a car in Kauai and the women that was helping us started out very nice when we did not want to sign up for any of here offers to jack up the bill she became very nasty and was rude, I guess you want someone there to be nice you have to pay for it

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Lakisha Davis May 31, 2016 at 12:15 pm

Defective truck rental requiring road side assistance, bodily injury. I reserved on May 12th and used your budget truck on May 16th and was treated poorly, by 7 different customer service reps; within a 2-day span. I traveled from Raleigh, NC to Dallas, TX and it was an unsafe ride. I had to call for roadside assistance and wait 2 hours. I have been given the run around by all and staff and have been passed around from one rep to another with now corporation or professionalism in place. I was traveling in a unsafe truck that needed head lights replaced, jerking motions, reduced speed; without my doing, no good lighting for night driving, and steering wheel that had to held with tightness in order not to crash. I had to hold the wheel so tight; that now my shoulder and wrist are very sore. I may have to go to the doctor and was told by the tech Claude that wheels needed a new belt, that’s why the wheel was shaking so bad, but I could make it for the next 4 hours. I had to wait 2 hours, for tech to look under the hood, wipe the lens, look under hook, check tires, and diagnose issue. I spoke to several people and the last was the supervisor named Israel. I was insulted when I brought this to the attention of the supervisor.
The treatment that have received from customer service reps. and management for the reps. I have physically been scared; my hands, wrist, arms, and back are still hurting from struggling with the malfunction of the steering wheel and gears. Had to hold the steering wheel with much pressure, because it had to held towards the left; just drive ahead ; without varying off the road. I had to pay for a hotel room due to my physical discomfort, lights not working and having to use high beam lighting. I had to wait 2 hours for roadside assistance the next day. Roadside tech “Claude” stated the belt around the wheel should have been replaced and truck had poor maintenance. He had to wipe down the lights, but by that time it was daytime. He ran a diagnostic and put each side of the truck on a pulley to look under the truck and looked under the hood. He wasn’t sure if I could switch out the truck because mines was full; so I had to call customer service again and got no help there, but was transferred a lot. On flat land truck would also slow down from 65 to 45/50 on its’ own and than come back up to 65 and this is while my foot is completely touching the floor. Truck had no reaction. Truck from time to time would jerk me back and forth for no reason and happened a lot. I took the journey by myself and it was very scary; I felt so alone and BUDGET was not there for me. I would like a complete refund and an apology for the inconvenience, physical pain, and mistreatment I encountered.

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Portia May 26, 2016 at 12:19 pm

I did a prepaid rental with Budget for 5/9/2016 pickup. I had a 20 dollar coupon but was told I could upgrade to a premium car which would be a better deal and I could only use one coupon. I needed the premium car to start with so I took that deal. . When I looked at my reservation there was a different car (full size) listed or something similar so I called budget (lical) to inquire. I was told they had no premium cars at that location and never had. I asked to then change my coupon to the 20 off. I had to call customer service for that. I called. The agent kept telling me why I called and I finally asked her to just listen to me. She couldn’t help so I asked for a supervisor. She sent me to another agent instead. She was in Jamaica after several calls and playing the waiting game I got an agent who offered to take off the 20, but it only took off 10. I told her it should have taken the entire 20 off but was given the whole rates change garbage. I asked for a supervisor Albert wh was extremely rude and said that they work fast so they make mistakes besides he argued I never had an upgrade then said they were sold out at that location and he couldn’t help that. I informed him that they never had premium cars at the location where the car had been booked.if that had been revealed in the first place I would not be having this problem because I could’ve gone to a different company to begin with. Too late to start over at that point and too costly. I’m being told I have to take a smaller car than what I asked for to begin with. I said I should get the entire 20 dollar discount and all I was being told is that their policy is quantity over quality and speed over accuracy. I asked for his I’d number. He yelled you can go higher if you want to and I said that is exactly what I would like may I have your I’d number please…he hung up. I called back got an agent who i askedfor the number to corporate. She asked if there was a problem I told her yes and she snarled I just asked you a question. I said and I answered it…yes there is a problem may I have the number. She connected me to the corporate leasing program office. I called local and they gave me other customer service numbers. I called one of them got a supervisor explained to him I was past irritation and he found that funny. He ended up giving me a number to claim the other 10 dollars I was supposed to have gotten in the first place. I had to return the car then call and give the agent the number and my money would be.refunded. I called only to be talked down to again. I was told the coupon had already been taken off and when I explained that this was different he was nasty and said I would have to call back tomorrow. I have yet to get my discount and I cannot get through on the corporate number to complain. I spent more than 2 hours on the phone the first day and about 25 just trying to get that last 10 dollars that never came. Budget customer service is terrible to work with. I can’t believe they have stayed on business this long. I feel I deserve another one week rental at no charge. Restitution must take place or Budget will not get anymore money from me and I will be sure to spread the word. I am so disappointed in this experience.

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SHERRY July 28, 2016 at 10:57 am

On July 28th I made a reservation on line. I tried to prepay online and there was a problem so I called Budget to ask if I could pay over the phone. I asked if it would be a charge for that and was told no. He originally told me he could not find my reservation so he made another one. When I got off the phone I noticed the other reservation (the Original one I booked on line myself). I was quoted by the agent a charge of $98.37 for the weekend. He said there was a special. I told him I wanted LDW on the car and he said he had added it. I asked for the new price. He told me it was the same. He kept asking me to spell my first name. He then charged the card for 98.37. He then told me I had to pay at the counter. I called back to confirm the reservation. Another agent quoted me $166.66. I was tired so I gave him my card number. Later about 1:00 am I noticed the card had charged 98.37 and 166.66. I called back to ask that one of the charges be removed. He told me to call billing in the morning and that they opened at 7. I took the number and called at 7:05 am. The recording said they were getting a high call volume and have to wait for 10 minutes to speak with someone. By this time I had called 6 times only to be hung up on by another agent. I called back and of course each time you have to go through a phone tree. I explained to the agent what happened again. He was the 7th time I called. He then told me to call billing and gave me the customer service phone number. I called that number and got another agent. She gave me the number to customer service which was the same number I was given for billing. I told her I had already called that number. She said one of the charges would be refunded in 24 hours and to call the customer service number again.She said do not select any options and I will get an agent. I also told her I did not want to wait 24 hours. We were disconnected. I finally got an agent on the phone told her what happened again. I was told to fill out an email and send a copy of the 2 charges on my card. I asked for a discount for the poor service and was told they would not give me one. I got a response that said it would take 3-7 business days for a response. I want the rate I was originally quoted. I asked for a discount because of the calling and being transferred only to end up calling again. By this time I had been on the phone for an hour. I felt this would never happen so I called corporate only to get another phone tree which repeated itself. If I didn’t select an option it hangs up. I am angry and want the $166.66 removed from my card right now. Still waiting….

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Steve Rickard May 24, 2016 at 10:44 am

I had to move some furniture from Florence, Al. to Atlanta and reserved a truck in Florence for 5/19 at 9am. When I got there at 9 am, I was told the truck wasn’t there, it was being brought in from Nashville and would be there in about two hours. I got on the phone with customer service and was first offered a $30 discount. When I told the customer service rep I didn’t think that was enough, he told me he could give me two sixteen ft. trucks instead of the 26 ft. truck I reserved, but I would have to have a second driver. I told him I had no second driver and that would mean that I would have to fill up two trucks instead of one at the end of the rental.

He then told me a inventory manager would call me within two hours. I called one and a half hours later and was told I had to wait another 30 minutes. I decided just to go back to the rental place and wait. When I got there, the truck had just pulled in from Nashville and it took them til almost 12:30 to actually drive off in the truck.

I called customer service again and was told that they talked to a inventory manager (who never called me as promised) and they were going to give me an extra 40% discount off my already 10% for a total of 50% off …… the full rate. When I asked what the full rate was, I was told $308 dollars. I told them they didn’t charge me $308, they charged me $188 and that’s what they should give me the discount on. He told me that rate was no longer available and so I said again that they should give me the 50% off the rate I paid, at which point I was told I was just talking in circles now. So I figured it up and the 50% discount off the full rate was $154.00, about the same discount as I was offered to begin with.

I told them just to charge me what they were gonna charge me and I would call corporate when I finished the move, they had already put me three hours behind. I made the move, unloaded and returned the truck early because the drop off location asked me to because they had a customer wanting to rent the truck early the next morning, although I could have kept it til 12:24 the following afternoon.

I called corporate customer service this morning, 5/24/16 and explained the entire story to them. I was told they gave me a 50% discount already but could go another 15% but that was it. I told him they should have given me the 50% off the amount I paid, and was told that rate was no longer available. Same story, same ending.

I told him to keep his extra 15% off and I will make sure on their web site and through social media that I let everyone I know what a disreputable company Budget is. I understand things happen sometimes but as a business owner, I would have made it right with my customer. Budget doesn’t seem to care one way or the other, so I will let them know my dissatisfaction with their company through the internet.

DON’T USE THIS COMPANY IF YOU WANT TO BE TREATED FAIRLY!

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Portia May 26, 2016 at 11:43 am

I am flabbergasted at your story as it is almost a mirror of mine. I was just about to call corporate when I read your post. I am so upset at the way I was handled through Budget. Jessica Simpson should be ashamed to represent them.

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SILVER DAYS June 14, 2016 at 3:16 pm

Before leaving Milwaukee WI I made reservations with the car company that I was using there that I rented the car from and gave them my pick up time and date. When I called to be picked up they told me it was after there pick up time as well as out of the 5 mile area that they pick up in
Sooo I got a ride there and got there at 5:35 they closed at 5:30 – on top of the fact that I had called to tell them I was coming after they denied me a pick up – the person that gave me a ride clock the miles to find out that it was NOT out of the 5 mile area – So 5 mins. late after coming across the country and not having a ride using your company in Wisconsin and then trying to use them here you would think that customer service would be better and allow me the 5 mins.. AND the person was still there so they could have given me the car.

I will be contacting the Media – Facebook and Every place I can find the Budget and their associates on the internet to see how many others have had problems with them and then re–enter this info. over and over again for a 12 month time frame to see how that will affect the bottom line
– I would like to hear from you to see what kind of resolve can be worked out before our research to find the others that might want to join us – I am trying to reach 60 mins. to see if this is a good story for them once I can get a number of people to tell their stories of using Budget and the others like or with you – Please advise as to what you are willing to do to resolve this issue ANYONE READING THIS FEEL FREE TO JOIN OUR FIGHT ON THIS COMPANY WITH SUCH BAD SERVICE

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Diane Janeway May 23, 2016 at 8:54 pm

I am VERY disappointed in the Service given to me by Budget. There are some processes that need to be reviewed! I made my reservation on-line and prepaid. Total cost $133.14 for 2 days. Travel on the day was double the time it normally takes so I called ahead to ask if anyone would stay at the office until I got there which would have been around 15 minutes beyond closing. Answer was no! I guess the DMV will not allow transactions beyond 7PM. There needs to be a way to check in and do this automatically. No one on the phone while driving (hands free) would help me, except for 1 young lady, Opal, who really tried to figure out some options. Then I was also told that if I didn’t make it, I could request a full refund. Never made it, so went to my destination and the next morning worked my way to the Budget Office in Fairfield, CT. Was given a Hyundai to drive (not the Ford Fiesta that was on my reservation). So now I only had the car for a day. I guess the return was over the 29 minute late window so now I was charged an extra day ($48). So a 2 day prepaid rental turned in to a $129. 1 day rental. Absolutely ridiculous and no one would help and/or downgrade it at any amount. I feel totally ripped off and not treated properly by ANY of the customer support folks and no one would try to do anything, it was not their problem/fault or whatever else came up in the conversations. I will NOT use Budget any longer. I would have been better off with Uber, Hertz or Enterprise/Dollar, etc. I believe it is time for management to really take a look at the structure and get back to the reason the company was started in the first place.

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David Lamarr May 23, 2016 at 2:09 pm

rental from Sacramento air port at Avis. wish I would have read some of these before renting from Avis. I would have went somewhere else. I did not want insurance, mine will cover me and that was explaned to them, but was put in under loss damage waiver. we all have come from flights and some long ones, we have all ben to the air port made are flights and just want to get a car and get to where we are going after standing in another line. So many mistakes were made. And Avis knows we just want to get our cars and go. so I was charged $51.00 for something I said I don’t want. Come to find out the people behind the counter make commission on this. Here lies the problem commission. They also know when returning a car we are in such a hurry to get the car back get over to the plane and just get home we wont noices these thing and they make more money off of us.
Next is trying to get someone on the phone to fix it, then you are told it can take 7 – 10 to get an answer, I hope you people don’t belive that

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Megan Williams May 20, 2016 at 9:24 pm

I have rented from Budget.com several time and have always used the pay now feature to secure a cheaper rate. I attempted to do it this week and was told my credit card CVC number was incorrect. I made a second attempt and told the same thing. I waited until the next morning and tried again and was again told my information was incorrect. I called my credit card company and was told that my card was charged 5 times for the same amount from budget. I called budget 20 times, between yesterday and today, and was hung up on, given the run around, and talked to very rude and disrespectful by the customer service agents and supervisors. My son is playing in a National tournament tomorrow and my credit card has been tied up by budget and none of their employees can help me. I will never rent from budget again.

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India Joyner May 15, 2016 at 11:39 am

I would consider myself a loyal customer to budget. I rent vehicles every other week from different locations. I ran into an issue behind the gas. I paid $31.00 for a day rental, wasn’t properly set up to bring the car in on empty. I returned the car on a half of tank. I was charged $101.00 for a 1 day rental. I called Customer care to see if they could help. I was willing to pay for gas but 100.00 in gas for a Kia Soul… I was told by a Supervisor by the name of Lewis he isn’t willing to help, also was’t able to give me the first name of any other supervisors. If the Customer Service Supervisors treat their loyal customers like that. Please choose wisely what rental place you rent from. I’m definitely changing mine.

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Lena Gomez May 9, 2016 at 8:23 pm

Returned a car on 5/7/16 at Detroit airport, the clerk was unable to do paperwork to give me a receipt for rental, also did not get what I rented at airport although their were car their but they gave me a van and I had to exchange the next day for a car what a way to start vacation. As of 5/9/16 they have not closed out the car to sent me a receipt. I’m considering contacting my credit card company.

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Ashley May 2, 2016 at 5:19 pm

We just returned our car rental today to the San Diego Airport Budget at 3355 Admiral. We were happy with the car and the cost was fair, no problems with our pick-up. However when returning the vehicle I was blown away by the lack of customer service from the manager on duty, Michael. He was extremely abrasive and harsh in speaking with us from the moment he opened his mouth. There were two marks on the car which were 100% on the car before driving off the lot but we did not make note of them unfortunately. This wasn’t a problem for us as we purchased the car insurance, but Michael treated us like criminals. His voice was raised the entire time we had to deal with him( felt like he was yelling), he walked quickly ahead of us expecting us to follow and talk to the back of his head, he threw paperwork in front of us without explaining what anything meant. I’ve worked in customer service, hospitality, for 10 years and these are all signs that the man is bitter and hates his job. His attitude does not seem to reflect on his employees yet, however it needs to be addressed ASAP so it is understood you do not treat your paying customer this way. I am sure this is not typical of budget service as no company would stand by management of this kind, however his attitude reflects terrible on the Budget Brand. He needs a wake up call from higher up management before his attitude trickles down to his team. I hope this message reaches him before he ruins more Budget experiences. Thank you and please feel free to reach out with further questions by my email provided.

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Robert Small April 30, 2016 at 8:52 am

We have rented from Budget on several occasions but two are worthy of note. At Christmas time 2015 we rented at Tampa Airport & on the way later to Saint Pete noticed pick on the drivers side of windshield. Later the pick spread into a crack on the windshield. We went into Budget office in Saint Pete and the man told us no other car available to keep driving said car. Later returning to Orlando Airport it was a nerving drive with the windshield the way it was, as it is a serious safety hazard. In April 2016 we rented a Budget car at Tampa Airport it was to be returned April 26th but circumstances made it necessary to return it April 22nd. Contacting Budget was an experience as the girl was anything but helpful and advised the four additional days would have to be paid for. When inquiring where Corporate office was I told in Oklahoma where she was ( I guess they left New Jersey). It would appear something could have be accomplished by this girl such as ” don’t worry we will not charge you due to the circumstances” but no she had quite the attitude problem. Maybe just maybe another occupation may better her personality. There are several car companies in the State of Florida as we make trips there approximately 7 to 8 times a year. My businesses an family will not be renting from your company again. Get your staff an act together.

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Timesha Williams April 29, 2016 at 6:08 pm

I rented a premium SUV from fort Myers airport my bill amount was briefly over $100.00 I return vehicle as contract stated. Towards the end of the month I received a $700 charge on my credit card statement says that vehicle was returned 5 days late. Ridiculous and I bring car back with no gas absolutely terrible I will call Coperate immediately and file charges

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David Holzman April 27, 2016 at 7:54 pm

Like many others, I rented a car in LAS to be dropped off in LAX. Poor customer service plus they overcharged me. The end result, never again…not only for me but my companies…not big but about 150 days per year.

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M.Boukhira April 25, 2016 at 11:31 am

I rented a car one way from Virginia to Pennsylvania I picked up the car on Saturday at 9AM drove the car to Pennsylvania and drop off the car at 2PM, at there location expecting that since the car has been used just for few hours I will be charged one day, to my surprise I was charged two days since they don’t open the next day until 10AM but rather that to charge just one hour they charge me for the hole day, just to reduce it to once hour when I called there customer service, this is a shady business I have never seen anything like it, I will never rent a car from this company ever.

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ENTERPRISE IS BETTER April 8, 2016 at 1:28 pm

Budget rental car is a shady lying company.. i stood in line for an hour watching the employees try to sell extras to customers, which is fine, i believe in making money (honestly) however, the lady told him no 15 times and then he tells her that she has to take insurance because her insurance will not cover it. that was a flat out lie! i get to the counter finally and was charged $20 extra for pre paid gas that i asked 6 times if i had to have it and was lied to and told yes. i believed the lady and took it to get out of there. as i get to drop it off at the nice location, the ladies tell me that i didn’t have to take it and they are actually tired of them putting it on there because they have to go in and keep taking it out for customers and cost them a lot of time and headache. again, i don’t mind making a profit, but don’t do it dishonestly. now i was also told i could go through the tolls and it would just be added to my card, well a $.50 toll cost me $4.45, when i call budget to talk to them about it, they say they don’t even see the charge on my card, well, i am looking at it, why can’t you see it!!! the place is a joke and should not be in business if they are lying to customers. the guy told me he was transferring me to someone who could help at the corporate level and another lie!! i was transferred to some recording that said to call back later!! listen to this budget, i won’t ever rent from you or any of your other companies, EVER AGAIN!!!

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Watson April 4, 2016 at 3:20 pm

I to had a horrible experience with budget rented a car dolly started our journey across country to be flagged down by a by standard telling us our trailer was smoking come to find out it was previously in an accident when we pulled over one of the two tire on each side was leaning towards trailer and bottom of tire was kicked out was on phone for 45 minutes to be told someone would be out in 59 minutes from roadside service after they arrived they then told us there was nothing they could do till morning now stranded almost 2000 miles from home did not have extra money for hotel after spending almost $1700.00 for a truck and trailer budget could not even put us up for a night at hotel. Never again budget

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George Friedman April 1, 2016 at 8:15 pm

I rented a car from Budget at the Denver Airport. When I returned the card on Monday, March 28th I left my E-ZPASS MD transponder taped to the center of the front windshield. I have been trying to talk to a human at that location since Tuesday and have been unsuccessful. Along the way I have dealt with one of your customer service billing people who filed a lost and found report for me. He did the job you would have expected him to do. Either the Denver operation has my transponder or one of your employees tossed it away as too much trouble. Please contact me and let us try to resolve this problem.

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Shantrice Drake March 31, 2016 at 2:03 pm

I was charged a whole month later for a flat that can happen to my own car the insurance is stupid they charged all kinds of fees which I was told I was on responsible for that tire wasn’t notified took my rent money and would not return it because of a mistake on their behalf I will never rent again from them and I will tell everyone I know on Facebook everybody don’t rent from them because they were will rip you off

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Larry March 28, 2016 at 10:44 am

Don’t use budget rent a car. Rude service, hidden fees, and no satisfaction from corporate complaints. Go elsewhere.

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britney balicki March 16, 2016 at 3:11 pm

Worst customer service ever! Never again will I use this company or recommend then to anyone else!!! You would think being a well known business, you would want to keep your customers happy, right? WRONG! On March 6th, I rented a truck from michigan. My reservation quoted me at $760.. The woman who checked me out had charged me $944. When I asked why it was more than my reservation quote, she was unsure but stated it depends on the available trucks on that day. and that I would have to call customer service once returning the truck and my trip was complete. Once turning in my truck, it was brought to my attention that I was charged a daily $25 youthful driver fee.. Which at the time of picking up my truck, I was told it was a ONE TIME fee of $25. After multiple times of speaking with customer service representatives, and getting absolutely no help I called my pick up location to speak with the woman, Corliss, who was the one that checked me out. She in fact stated herself that she had no idea it was a daily fee and sincerely apologized for that mistake & therefore was not able to properly provide me with the correct information during the time of my check out. Apparently that doesn’t matter to the company because I signed the contract. So because the woman was misinformed of her own company rules (and will admit to it) I, the customer am the one who gets screwed. That is great business Budget.

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Tasha Avery March 17, 2016 at 10:17 pm

I rented a vehicle from Budget in Atlanta GA airport. Before leaving with the vehicle, I noticed red paint splatters all over the hood of the car. I made note of the red paint and upon leaving, I told the exit attendant (Kevin) about the paint. When I got out to show him, I noticed a scuff mark on the right rear panel. I told Kevin that I found “something else”. He asked what it was, I told him. His reply was, “we’re not looking for things like that; we’re looking for big chips, dents, etc.”. I told him that I was noting the paint anyway to be on the safe side. Kevin’s response was” I agree, we have a lot of foreign students driving these cars. If they damage them, they will have to take a drug test. Therefore, they don’t report it”. We laughed and I left. When I returned, the “manager” checked me in and said that I damaged the vehicle. I told him that I did not and explained what happened. He practically called me a liar. When I asked to speak with a manager, he stated “I am the manager”. I asked to speak with someone other than him. He left, returned with Josh. As I’m talking to Josh, “the manager” returns and says “there’s chips in the windshield as well”. Now I’m distraught. What kind of customer service is this! Both Josh and “the manager” is calling me a liar and looking for additional damage in front of other customers as if I were a criminal. I explained that I am a professional that rents cars frequently from Budget/Avis through my employer. I plan to file a complaint with the corporate CEO and NEVER use Budget again. By the way, on my last visit, I left my garage door opener and cellphone charger. I walked to the terminal, came back (less than 10 min. later). My items were taken from the car and no one saw them???

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Jeffrey Duncan March 6, 2016 at 11:53 am

I rented a truck from February 28th to march 1st 2016. They told me it would be 89.99 for the 3 day rental and then .69 per mile. Total was suppose to be $259.73 plus insurance. No big deal right? Wrong!!!! My husband was driving from Orlando to ft pierce then back to Orlando. Everything was going fine until mile marker 185 when the truck started losing exceleration. I had to pull over because it wouldn’t move. I called into budget to let them know I was stranded a little before 10am. The tow truck didn’t show up till after 3:30pm. I was with my kids. One of whom is a special needs child who has to take medication. I was supposed to be back in Orlando at 3:30 to pick up my wife and my 2 youngest children to take them to our new house in fort pierce. But I didn’t get back to Orlando till 7pm and the office for drop off was closed. I dropped the truck off and called in to let them know and they only offered me a $40.00 credit for my inconvenience. Today I checked my account and they took out $542.00. So I called them back up and asked why they charged me so much. They had charged me for an extra day and for gas. But I didn’t even have the same truck as I originally had. Moving is already a very stressful situation but budget made it even worse. They offered to credit me 190.43 of the 500 that they took but it’s still way over what it was supposed to be. How do I get my money back? I have to move a lot because of my job but I guarantee that if they don’t fix this, I will never use them again. They messed up the last time I rented from them too but they fixed their mistake and so I trusted that they would right their wrong. But they are trying to say that we are wrong and we were only stuck for 2 hrs when I have the messages and phone call times saved on my phone. Budget put my 12 year olds life in danger because he didn’t have his medication for over 10 hours. And he’s suppose to take but he didn’t have it on him because he was only suppose to be without it for a total of 6 hours. I am very upset with the way this was handled. My son could’ve had a major seizure and could’ve died and there would’ve been nothing I could do about it. Obviously budget does not care. I can’t even fathom why they will not compensate me what’s at least owed back to me. Plus some extra for the inconvenience and putting my sons life at risk. I’m seriously considering getting a lawyer and not only will they get me my money back but a hell of a lot more than that. So I really seriously hope someone from corporate calls me back. My number is 407401XXXX

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Marissa Scott March 5, 2016 at 5:12 pm

I rented a truck from Budget to move from California to Washington for $1700.00. We got to Washington and started to unload and noticed everything was wet. After unloading everything we noticed a HOLE in the side of the truck where they cut out for a pipe of some kind but never filled it. So since it rained the whole way to Washington the water was pushed up through the hole by the wheel well. I called customer service and they told me to return the truck call and make a claim and then call back customer service for a refund. So I did that and when I called back and they offered me $100 dollars that’s it. So I told them I wanted to speak to a supervisor, they hung up on me 5 times before I gave up and looked online for corporate. It said I needed my case id number from the complaint so I call customer service back and they wouldn’t give me the number at all. So I called claims back just to find out the girl I spoke with never filed my claim. They had no record of me , so again I file my claim for water damage to my 60in smart tv, my daughters twin mattress and box spring and a box of Michael Kors purses. Everything else we salvaged. So now I have sent in a request for refund for at least half of the cost of a faulty truck and withholding information. I receive an email back stating they will offer me $180 dollars and that is their final offer and I have 7 days to accept or decline. I am applaud that this is how my situation was handled. I am so mad if I do not receive a call from Corporate I will be moving forward with suing and contacting the news about how Budget trucks handle their customers. I will make sure to tell everyone I come in contact with to NEVER RENT FROM BUDGET OR AVIS.

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Dawn Marie March 30, 2016 at 2:25 pm

In the future if you have to do a move like that go to U-Haul. I did a one way rental from seattle to Tracy, Ca the cost was $687 for a 10 foot truck and there were no hidden fees. I was very pleased. I went to budget to rent a truck this morning and I couldn’t get past the rudeness of customer service then I read the reviews thank God I didn’t rent from them will never rent from them!

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josh March 3, 2016 at 5:04 pm

My dad rented a vehicle from budget at Atlanta airport and they. Took money for insurance and we had our own. And the workers their are very ride and used bad language. Its terrible. I’ve got the news involed now. I’m writing the CEO Ronald l Nelson. I’m tired of them treating ppl wrong. Thanks Josh Mcmullen

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josh March 3, 2016 at 5:06 pm

Anyone else who’s having a problem lets stick together and get action taken on this. Email countryboyfresh77 at gmail.com.

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Jeanne L. Morgan February 29, 2016 at 11:40 am

Budget Rental is “THE WORST TRUCK RENTAL CO. A 2 day trip turned into a 5 day nightmare. Called spoke to customer service about a truck and car carrier rented on 2/21/16 to haul a car from Texas to Virginia along with moving my son, daughter in law, and 2 month old granddaughter. First complaint was headlights on truck no good, 2nd complaint no car carrier lights had to get a hotel, 3rd complaint we are half way into our move driving in pour down rain a tire rolls off of the car carrier and other 3 tires start smoking. Pulled off on Rt 40 east at exit 338 into a truck parking for 18 wheelers. Called again to complain about the car carrier they finally send out roadside assistance 4 hours later to tell us we needed to remove our car off the carrier for the carrier could not be repaired. It was hauled away on a flat bed truck. Had to call a relative at 9:30 pm who had to come from Virginia to an hour west of Knoxville, TN to help with driving. Called the following day and all they could tell us was, There is NOTHING that they could do. Budget rental will never have our business or others to whom we have passed this info on too.

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Marilyn February 19, 2016 at 9:02 am

My daughter just rented car online…she goes to pick up car…they tell her they can’t rent it to her because she used debit card…they charged her card…and then tells her for cancellation fee they have to keep $25…she didn’t cancel…and they can’t put her money back on card for 7 to 10 days…I am angry…somebody will pay for this…and no one will pick up phone…

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Will February 17, 2016 at 8:48 am

I rented a vehicle for 2016 Valentines weekend and was told my deposit was going to be $100 when I returned the vehicle I was told the deposit should’ve been $200 so they charged my credit card $200 for a deposit and charged me an extra $60 for car insurance which I declined the car insurance before getting the vehicle because I was using my own insurance. Then upon disputing the $60 she tells me it’s non refundable so they can’t give me that back!

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TERRI SERGI February 16, 2016 at 8:25 pm

We have been a client of yours many times throughout the years. Between us we have 108 years of experience driving a car. Every car we have ever driven, you turn the lights on, and the lights both headlights and tail lights are illuminated.

We recently had a very bad experience with one of your rental cars. We picked up the car at the Charlotte Airport after a long day of traveling from Europe. We were heading for Asheville, our home. The headlights came on automatically, we left the rental car parking lot and during our journey home on U.S. 40, through the mountains in the dark; on three different occasions during the two hour drive, when we passed a car, they would flash their lights at us. We assumed they wanted, in turn, for us to move over so they could pass us.

We stopped at the grocery store on the way home, my husband ran into the store while I stayed close to the door in the parking lot, car running. When he returned to the car, he said, “We have no tail lights.”

We drove two hours, in the dark through the mountains of Northwestern Carolina with no tail lights. Your associate never told us the tail lights had to be turned on separately. We feel most fortunate we didn’t have an accident. We believe it was negligence on your part not to warn us the tail lights had to be turned on separately, something never necessary during the past five decades of driving.

During drop off, we told the Budget rental car associate in Asheville of this serious problem, and she showed us the tail lights have to be turned on separately.

We are warning you, so in the future, you instruct your associates to inform your clients that the tail lights on the Ford Focus, and any other car necessary, must be turned on separately.

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Charles Doss February 16, 2016 at 7:09 pm

Worst customer service at Sacramento Airport on Friday Feb 12,2016

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John Berry February 16, 2016 at 8:27 am

Thank you for your attention to this matter. My family ended up STRANDED IN CINCINATTI because the wipers wouldnt work after driving thru a snow storm at midnight on valentines day 2016! Customer service rep said he could take $16 off my bill. WE ALMOST DIED!!!!!!!!!! CUSTOMER SERVICE? Was told by the guy who rented the truck to us that we WERE NOT COVERED BY OUR INSURANCE SO WE HAD TO BUY HIS! Found out that wasnt the case when we contacted our insurance company. THIS HAS SCAM WRITEN ALL OVER. somebody please call me back! please????

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Kathy Chavez February 15, 2016 at 10:45 am

I have been trying to call long distance for quite some time now. Your phone system goes round and round and then says, sorry you are having problems, try again. What the heck? How do you get to talk to a live person? After reading all these comments, and with the problems I have been having with customer service in my town, I will not use Budget again. What a waste of time and money.

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Elizabeth February 13, 2016 at 8:50 pm

Disaster at its finest….1st I get online to reserve a luxury vehicle. I drive 35min. to the location and the rep hands me a key to a Kia. That’s like getting a room at the Marriott and they accidentally booked you a motel6… So I cancel and have to make another reservation pick up at the airport 30 more minutes away. Today was my anniversary my husband planned and it would have been amazing! We get on the highway and kept smelling burnt farts lol! It got worse so we had to roll down the windows. I call Budget rep and he tells me you can drop it off and pick up a new one at our other location in a different cities airport. As all this is happening one reservation after another is being canceled. So I finally got to the airport and they put me into a vehicle that hasn’t been cleaned. My white pants is now ruined! So I make my way to our hotel and sure enough our last planed reservation got canceled do to not making it there till after 12am… So we turn back around and it takes us about 3 1/2 hours. I’m glad I got to spend my anniversary with my husband! So after all this I call to speak to a manager and all I got was a sorry for the inconvenience! No refund? NO! Why not?! Just shows what type of company this is… I’m not sure if it’s just the manager but I guess I’ll just find out after I speak to corporate!

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Kathy February 10, 2016 at 6:24 pm

Beware when renting a car from Budget rental. December 2 , 2015, I rented a compact car for a week with a total rental,of $344.00. I questioned the rep about that amount of money. It’s airport taxes she said. I told her I did not understand the contract as it was so convoluted to which she replied yes, we have talked to the company about that. On that contract she signed me up for a GPS, saying it was free through a company special, and also Sirius XM radio which the car did NOT have. I called the company on December 12 and was told by Frank that a refund would be in the mail. On December 13 a fraudulent purchase was on my credit card in the amount of $104.00 from Budget, my credit card company is disputing the $119.00 for fraudulent service charges and $104.00 for a fraudulent charge to my credit card. This car rental was at LAX, and this was clearly not that rep’s first rodeo! As a consumer, I asked the right questions. She was hateful telling me I could go to Dollar if I thought I could get it cheaper but dollar wouldn’t pick me up. Once bitten twice shy. I will never rent a car there again. Evidently, there is no way to trace back to the rep OR Frank! STAY AWAY FROM BUDGET!

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Rodney February 7, 2016 at 10:00 am

The customer service for this company is very poor and not helpful in anyway. I WOULD NEVER RENT HERE AGAIN!!! And will not refer anyone to this company!

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Janel February 1, 2016 at 12:49 pm

I’d have to agree about the horrible customer service. We rented a 16′ moving truck which ended up having the front tires badly out of balance. This made a long difficult trip even longer. When I contacted the drop off location about this they told me to call the 800#. Which I did. They the 800# lady told me to call them back in a half hour after the drop off location had a chance to do a test drive. When I called back they said their mechanic did not see or feel any problem with it. They are either big fat liners or never took it on the highway as I had said the problem occurs after reach 50mph. They basically said that we were lying about the issue and there was nothing further they could do. I don’t care that they are cheaper than other moving trucks if they are not maintained well I will not rent from them again. They are plain dangerous and could care less about their customers safety.

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Vivan Rowe January 22, 2016 at 3:25 pm

I have been waiting for the release of my hold since 12/26/2015. And every time I call I get a different reason as to why I have not received my hold or they say it will be another 3 to 5 business days. I will never use them again! !

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Michael Harrison January 15, 2016 at 1:13 pm

Budget has the worst customer service mindset I have ever encountered. I rented a care for two days, returned it and was promised a refund within two to five business days. It has been many days beyond that and every time I call I get a different answer as to how and when my refund is coming. The latest is it will come by check sometime within the next thirty days. Calling Corporate Headquarters is totally a waste of time because you can’t get anyone to answer. They indicate you should enter the name and then when you do they tell you they don’t recognize it. I have never encountered so much lying, obfuscation and deceit in dealing with any entity. I think they try to hold on to refunds in order to make money and then hope people won’t stay on them and will forget about the money. What a terrible inefficient business.

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Kathy smith February 10, 2016 at 6:26 pm

Beware when renting a car from Budget rental. December 2 , 2015, I rented a compact car for a week with a total rental,of $344.00. I questioned the rep about that amount of money. It’s airport taxes she said. I told her I did not understand the contract as it was so convoluted to which she replied yes, we have talked to the company about that. On that contract she signed me up for a GPS, saying it was free through a company special, and also Sirius XM radio which the car did NOT have. I called the company on December 12 and was told by Frank that a refund would be in the mail. On December 13 a fraudulent purchase was on my credit card in the amount of $104.00 from Budget, my credit card company is disputing the $119.00 for fraudulent service charges and $104.00 for a fraudulent charge to my credit card. This car rental was at LAX, and this was clearly not that rep’s first rodeo! As a consumer, I asked the right questions. She was hateful telling me I could go to Dollar if I thought I could get it cheaper but dollar wouldn’t pick me up. Once bitten twice shy. I will never rent a car there again. Evidently, there is no way to trace back to the rep OR Frank! STAY AWAY FROM BUDGET!

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Mark McAvoy January 4, 2016 at 8:33 am

I rented a car for my wife at Dulles Airport in November. On December 30th I found that Budget had charged me 30 dollars for my wife in using the quick pass toll line, which my wife was told when she picked the vehicle up was an option she paid for with the vehicle, the toll was $1.25 and Budget charged me 30 dollars, the individual at Budget Corporate HQ who placed this unauthorized charge on my debt card was Jessica Geib, I called her number and only get voice msil, WTF Budget!

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Ashlee January 11, 2016 at 6:50 pm

I rented a car from budget in November for 220 one way they changed my face 600 I called and sent in my paper work they reimbursed me and charged my account again in December my account has been overdrawn for a month because of them and they keep giving me the run around they said they sent my case to headquarters I haven’t heard anything from them my account is negative with the charge and the supervisors will not give me the number or name of whom ever is supposedly handling the case…is this a legal matter or what

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michael December 14, 2015 at 11:30 am

hay Ronald nelson read your comments and do something about your worthless company

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michael December 14, 2015 at 11:28 am

I wonder if this companys ceo even reads there reviews cause in my opinion he/ don’t because this is the worse rental company I have ever used. nothing but problems with there customer service and reservations. beyond a joke of a place. I bet he don’t care as long as he makes his millions like the rest of them. as the best part is I had to hang up on them multiples time because you cant understand there customer service reps because they cant speak f..ken English

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big al December 17, 2015 at 10:51 am

looks like you can’t speak english either

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Robert stanley November 17, 2015 at 3:59 pm

Waited 40 min at the charleston airport, no signs pointing location for
Budget waiting at curb it was in real !
Went inside sorry no fast brake
Sent me to a tent out in parking lot, 25 min
They sente a Toyota that was nasty
And nothing worked inside, went back around airport turned in car, went to National in 3 min had a new car
Never again and we are
A corporate account ? I don’t get it !
They have the worst service I had ever experienced in 5 years
Sad

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shirley gray November 16, 2015 at 9:28 pm

Torrance California location was not acceptable , even though we had a confirmed reservation ,confirmed Torrance was not aware and told us we should have called to confirm the truck was ready , which we already had done , after we had informed them that we had called only then did they begin to call around to find us a truck & car carrier to make a long story short it took 18 hours before they found what they promised us and then they pounded us with sales options some being mandatory which was not true knowing we were pressed for time we did not have time to read every little thing and we were lied to demanding we pay for certain added things such as added insurance ,roadside assistance ,among other things which were not necessary other wise we are very unhappy with the service …. as well as the sales man ship , we feel we were taken advantage of in our time of need and pressured into a contract other than first agreed upon they changed the contract three times as to why we do not yet know.

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kenn November 16, 2015 at 7:54 pm

I love Budget! They are soooo screwed up that they make every other company on the planet appear to be outstanding! It doesn’t matter how bad or messed up any other companies employees are….just compare them to Budget and wham!!! Everything looks better right away! It is actually good for America to have such a crappy company with useless, non caring employees and a service system for problems that belongs in a toilet!

Thank you Budget…you guys are so low that there is only one direction for you to take, so when you pull your collective heads out of your as***, you will move up!!!! God bless Budget…they need all the help that they can get!

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Sandy Hamilton November 1, 2015 at 12:53 pm

I rented a 12′ truck to move my son to Orlando. When I went to pick up the truck they neglected to tell me that FEDEX had rented all their 12′ trucks and I would have to take a 16′ truck. I had already arranged to pick up the furniture on that day so I had to accept the larger truck. I subsequently found out that the complex I am moving my son into will not allow a 16′ truck to park overnight so I found a Budget location in Orlando that is open late that I could return the truck to the same day. When I called Budget to make the change they told me I would have to pay an extra fee to change the location, even though it is a day early and in the same city and state. Worse customer service ever and I will never use Budget again. I will also make sure to post my experience on every website possible so others are aware of their unprofessionalism.

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Glenda Jones November 6, 2015 at 3:52 pm

I have a reservation for a rental from Budget and I was told 2 days after booking my reservation that the location that I have my res at doesn’t have the truck that I reserved there but they had it at another location but it wasn’t a one way I had to return it back to the same location plus pay mileage and fill the truck back up. After speaking to 8 + different people at the location of the res, customer service and the res center no one helped me. I WOULD NOT RECOMMEND that anyone use Budget rental for anything. They have very poor customer service, they are unprofessional and rude. To cover their back they canceled my reservation without my knowledge I was told that from the 7th person that I spoke with but he didn’t have a date that it was canceled. First he said I canceled it then he said the inventory manager canceled it after I told him I didn’t cancel my reservation. He had a confirmation number that I didn’t receive but he couldn’t tell me a date wow how convinent for Budget. They need a course in customer service and fire ALL of the workers there to hire more qualified individuals.

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sandy leonardo October 29, 2015 at 3:00 pm

a week ago my son and i went to budget in orland park, il to pick up a car because our car was damaged and state farm provides free rentals. we were in there 30 min. and the women there could not understand ! i finally said to just forget it and we left. they charged my chase credit 556.00 plus 300.00 pending charges. the next morning we went to enterprise and after 10 min. walked out with a car. nobody in customer service seems to care. why in the world would you have 2 women who don’t know what they are doing in the store. i changed my credit card number so they cannot commit anymore fraud against me.

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Dria October 2, 2015 at 3:53 pm

This is the worst company to ever rent from … I was in an accident and got a car from there had the car for a month …. My car wasnt ready so of course i made another res for a full size car for 3 weeks … I was placed in a mini van because they had no full size didnt mind because the lady assure me it would be for one night… It’s been a week now and i have been calling customer service and explaining it over n over that i am alone driving this big ridiculous van that doesn’t even have an lock or unlock button on keys. Everyday i call customer service they tell me come that they have the car amd when i get there they pretend that they havent spoken to me and they don’t have a car…. This is the worst company and the staff acts like oh well we giving you the van free when im paying for this.

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leo withers October 2, 2015 at 11:15 am

I was the victim of an in-house theft at the budget rental cars Baltimore airport on sep12th.had just returned my car not realizing that my wallet was in the car.Dashed back to reclaim the item..was told by front desk that nothing had been turned in.A week and a half later..a lady found my wallet laying on a road close to the rental car facility.It had in fact been taken all of my money and gift cards gone`..my ID to come home and numerous personal items totally irreplaceable.I know the person{s} who took the wallet and ruined my life forever.Never again will I ever do budgetrentacar and will pass on this information to family and friends.Budgetrenta car has a terrible theif in their midst and I had to pay for it…leo withers

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I. Bueno September 30, 2015 at 7:40 pm

What ever happened to appreciating customer loyalty?
I have been renting cars from Budget for over 3 yrs and lately your service has been horrible.
Latest incident occurred on my rental in August 2015 when I was moving my daughter back to College. I had issues with the app so I called customer service to rent a car, customer service agent said that if I pre-paid the rate would be lower. I jumped at that and gave my credit card number and was given a confirmation number. I called back they could not find my reservation. I asked to speak to the supervisor (Jasmine #89347) She was no help and was very condescending. When I check the hold was placed on my account. I called back they said not to worry just use the confirmation number at pick up. When I went to pick up the car, they could not find the proof that was pre-paid. I check my credit card and the hold was still there. I had to rent the car at the counter price. So I have a hold on my credit card for the original rental and another for the more expensive rental. (NOT GOOD WHEN YOU ARE MOVING YOUR CHILD BACK TO SCHOOL)
The attendant at the counter was very nice and said to call the reservation number and explain the situation so they can take care of it. I called and was told that nothing could be done because the rental agreement was still opened. I was issued a case number. So when I got back, I waited and contact customer service the agent and she stated it would take 48 hours to process.
Last week I was getting ready to make reservations for another car when I noticed that the credit was not issued. So I called Logan said it would take 48 hours (9/25). I checked my account today (9/30) and there still no credit. I called back and got Logan again.(very unprofessional) he said he would process it and it would take 7 to 10 business days. (Incredible). He said I should of followed up. (So I should not take Budgets word when say they are going to do something for them to do it?) I explained that this has been real issue and that I would need to make a reservation for two weeks. Did not seem to faze him, just apologized but there was nothing he could do. I explained that I would have to go to another rental agency (again not faze).
What does it take to provide good customer service, especially to your loyal customers…I now have to find another rental agency, near my house for the two rental that I will need in October and November, one in December.. Yes, I will have to rent approximately 5 separate times from now to December.

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Bobby September 29, 2015 at 12:47 pm

All you need to do is contact your state attorney and if all or most of you do that, Budget will get their act staight. I did have a problem with Budget and will never go back to them nor AVIS which owns Budget.

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SHARON JOHNSTON September 28, 2015 at 3:11 pm

AWFUL EXPERIENCE! I WILL NEVER USE BUDGET AGAIN. I BELIEVE THEY HAVE FOUND A WAY TO LEGALLY PUT SYSTEMS IN PLACE TO TACK FEES ON THAT THEY WILL NOT REIMBURSE!!! BEWARE! NO MATTER HOW LONG THE LINE OF CUSTOMERS WAITING IS, READ YOUR CONTRACT BEFORE YOU LEAVE THE EMOLYEE’S WINDOW AND BEFORE YOU PULL OUT YOUR CREDIT CARD UPON RETURN! IF YOU DON’T, SINCE THEY DON”T CHARGE YOU TILL THE END OF YOUR RENTAL, YOU WILL THINK EVERYTHING IS AS PLANNED: TRUST ME; IT”S NOT! WE GOT CHARGED AN ADDITIONAL $34.00, FOR ONE DAY’S RENTAL, MAKING OUR TOTAL COST $64.00 FOR A RENTAL TIME OF ONLY 6 HOURS! THAT”S FOR AN ECONOMY CAR; THEIR LOWEST PRICED ONE!

We made our reservation online. The total cost was $29 for one day. When my husband came home I looked at his receipts and contract and found a list of extra charges that he supposedly incurred. They were as follows; Additional Insurance, Road Side Assistance, Gas Fill, Tax, Energy Recovery and Customer Fac Charge (which I have no idea what that is.)

When I called I was told that my husband signed the contract and he was liable for those charges (which is true – now comes the part where they find out how to legally charge people this scandelous amount of money). When my hisband went to the rental desk he was asked if he wanted any additional insurance. He told the employee he did not. He said he did not want anything additional to what we signed up for. The employee said ok and then gave him a contract to sign. This contract is a one page document with very light ink, very small text and absolutely no dollar signs attached to any nuber. There are 30 lines of numbers on the contract and no dollar signs! Since the line of customers was quite long, and my husband didn’t want to keep other people waiting, he signed the contract, with the assumption that the employee was following his request for nothing extra. At the return of the car he was asked if he filled the car and he said yes. He then paid $33 on his credit card, assuming this was for the price of the car.

When he showed me the charges I told him that I had already paid for the rental, online, a month ago. I called Budget and got the standard, ”there’s nothing I can do” answer. I asked for a supervisor but was told none were available. I told the employee that we specifically used our Discover card because they cover any additional insurance needed. I also told her that we’ve had Triple A for 33 years and would never agree to the charge of road side assistance. Again, nothing she could do. Her supervisor never called me. Instead she emailed me and said that since he signed the contract he was liabel. I returned the supervisor’s email stating that, yes, my husbands signiture is legal and binding, however, that I believed that Budget intentionally counts on the fact that a contract that’s printed in very light, very small ink, amongst 30 lines of numbers with no diliniation / dollar signs will most likely not be read, especially if there’s a long line of customers. Instead, Budget counts on the fact that with all of the above, the customer will most likely sign the contract. (The supervisor never returned my email.) TO ME THAT’S LEGALLY STEALING.

So before you sign your contract, both at the beginning and at the end, be sure to read your contract, no matter how many customers are in line, because I’m guessing it’s a safe bet that extra charges, adding up in the millions when you take into account all of the people who rent from Budget, could be added to your rental agreement as well. Or, do what we do now, DON’T RENT FROM BUDGET EVER AGAIN!

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felicia moore September 28, 2015 at 12:48 pm

Budget rent a truck: I call a number that should have been for U haul however they behave as tho the two companies have merged together in an attempt to provide the best price for the company I complied. I was told that if I use my debit card that I would not be charged until I got there to pick up the truck and I would receive a !150.00 deposit back on pick up. When I got there the lady told me no ypu don’t get a refund unless use your debit card. Lol! I replied mam I did use my debit card and if you look at you computer u would have found that to be true without going back and forth with me. Her reply was that oh! I’m sorry you need to have used your credit card. I replied lady that’s not what I was told by the operator or you for that matter, I explained that I have a long way to travel across the states with my three children one of 2 the other 9 and 16. We’re homeless and have one shot of making it. I have not money but what I was told to be given back to me once I picked up the truck. The woman refused to accommodate me but offered that theirs a full tank of gas and adventually she handed over the keys to a dusty, dirty truck inside and out and we were on our way. Never the less we sure enough ran out of gas prior to arriving to our destonation and had been sitting on the side of the rode in the hot deaeung heat trying to find sime one who could wire me some gas money. It has made me late for a very important appointment I made months prior for housing for my family and i. Once I arrived in my destonational state I contacted my friend in an effort to take all of my things off the truck and placed into storage. We had been conversing back and forth with budgets drop off location to insure they understood what we going on and that we,we’re on our way. However, once we arrived the locations lights were off and their was not one to be found to assist us. So I decided to leave the keys on the counter. A few days later I called my financial institution and called budget to insure that their were no extra feed encured. Budgets agencie I sure me that their were none. However I discovered quite tge adverse has accurred. Not only did they take my deposit due to me of $150.00 but they charged my debit card $357.00 plus for bogus charges of gas due in excess of no more than a 1/4 tank and 4 extra days charge for this truck that had not been in my possession.budget charged me $557.00 and about $557.00 for bogus charges after returning their truck.when I attempt to contact them over the course of 4 days they basically come up with the same conclusion of telling me to hove one of their facilities to call the other and usually the very one they need to speek to in an effort to settle your long awaited delimma is away from the office for another week. In short ypu will never settle this case with out an attorney. U budget needs to shut their facilties down and allow a professional such as U Haul to take over who has better customer service. Better care. And better all around standards of treating their customers. ; ( boo to Budget.

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Rickey Odom September 21, 2015 at 6:30 pm

My name is Rickey Odom and I am complainin about the way a rental problem is being handled. I received a letter today about a windshield and that I owe a 188 dollars. There was also a repair order for a tire. When I turned the rental in there was no damage. No one came out and did a walk around when I turned the vehicle in. They didn’t do a walk around when I picked up the vehicle. If they had checked the vehicle when I checked it in there would be no issue. They did not check the vehicle at all. Now they want to try and charge me for something that I did not do. I would like have some to please call me about this problem.

Rickey Odom
334517****

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Theresa Helen Breier September 11, 2015 at 10:28 am

Order #1808213406919
Pickup – Gwinnett Rental Truck, Duluth, GA 9/03/15
Return – Sears,Davis Hwy, Pensacola, FL 9/06/15
Returned the truck 9/5/15, but location closed at 2pm on a Saturday. Fueled the truck and noticed a leak at the gas station. Husband looked under the truck and noticed the “DUCT TAPE” on the fuel line and the leak from there. We filled the truck and wrote a note along with the paperwork in the drop box and started back to GA.
Noticed we were charged $59.91 for fuel, $30 fee plus $29.91 of leaked out gas.
9/11/15 Called MEXICO “Customer Service” who asked if we made a roadside assistance claim or he could not help. Told me he could not call the location of drop off because he couldn’t make outgoing calls. “Customer NO Service” is a waste of time.
Called the drop off location and they just simply filled the truck and re-rented it. Nice Safety Practice. My husband is a race car mechanic and pretty familiar with duct tape and gas line leaks.
Called Corporate and they finally gave me the $30 refund and talked over me the entire time when I explained the hazard of re-renting this truck #228097 License Plate. Do NOT place this truck back on the line. I work for the insurance company and we have taken note of this.
In placing this complaint, I see this was not the best decision I made. Need to rent again, but it will not be a Wash, Rinse and Repeat……and Report.
Dissatisfied at the practices of the company. Used to be a whole lot better. What happened?

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Crystal McPherson September 9, 2015 at 3:45 pm

Rented a moving truck and auto-transport from Budget (Customer Reference # 0891029489502) for pick up 29Jul2015 Slidell, LA. Upon arrival at pick up location no agent was available at appointment time. I had to call customer service to track down the budget agent who was suppose to be working. Once she arrived 90 minutes late she did not seem to know what she was doing. The agent claimed the system was down and she would have to call a supervisor. Neither the truck or trailer was ready to go. The agent was unable to hook the trailer up to the truck. The agent did not check tire pressures or anything on the truck. I had to hook the trailer up myself. Because of the Budget agent we missed our appointment time for the loaders we had hired and paid to load the truck. We have to reschedule for the next day and pay extra because of the delay on Budgets behalf. Once loaded and on the road we had a blow out on one of the tires on the auto-transport. I called customer service and it took over 3 hours for them to get roadside assistance to us who was only 25 minutes away. Poor communication on Budgets part caused my family to wait in 103 degree weather to get tire repaired, which lead us to waist the day of driving by the time it was all wrapped up. The a/c did not work properly on the truck, but when we contacted Budget they informed us we would have to take it to a repair shop a few hours out of our way and wait overnight to get it fixed. We just decided to drive at night to not waste anymore time. While my wife was driving in the middle of the night with our 10 year old daughter in the truck it began to rain. I noticed her swerving on the road before pulling over. We had no cell service to contact each other or roadside assistance. Once I was able to make it to the truck to check on her she informed me the windshield wipers did not work. Once the rain started she could no longer see and almost wreck which could have possible killed my wife and our daughter. We had to sleep in the trucks until the rain stopped because we were in the middle of nowhere. Delaying our trip even further. Once the rain stopped we were able to make it to a gas station to get new wipers and clean the window to make it safe to go down the road again. The following night as we were driving through mountains I noticed I could no longer see the truck my wife and daughter was in, but heard semi trucks honking their horns. I tried to call my wive, but yet again the cell service prevented phone calls. Once I made it back to the Budget Truck she was in she informed me the lights stopped working. After turning the switch on and off I was able to get them to come on intermittently. This was not safe to drive. Again Budgets poorly maintained truck could have killed my family. We had to sleep in our trucks again until daylight before it was safe for us to drive again. Towards the last leg of our trip as we were climbing up and down the mountains heading into San Diego the speedometer stopped working on the Budget truck. Again we were in a no cell service location, so my wife had to find a place to pull over to let me know what was going on and to allow me to get in front of her so she could maintain proper speed in the Budget truck that did not function properly. The issues with this truck caused so much unneeded stress and anxiety for our family. We were lucky my wife was able to handle the improperly functioning Budget rental truck to spare our daughter’s life and her own. Once we arrived late to our destination and drop off location due to the inconveniences of the Budget truck the San Diego drop off agent would not let us drop off the auto-transport first. Our rental agreement stated drop off was at 4:30 pm and when we got there at 4:15 pm they were closed. The next day the agent at the San Diego location said they had shorter hours than were listed. So we got charged for yet another day because Budget did not honor their available contracted drop off hours. I noticed the truck needed gas and when I told the agent I would be right back after getting gas, he said not to worry about it cause he was ready to get out of there. He also told us we would have to call the customer service hotline with complaints because he could not help us with it. Budget ended up charging me $95 for fuel even after the San Diego agent told me I wouldn’t be charged. I was also charged an additional $534.09 for extra rental days due to the unsafe truck they rented me and the incorrect drop off times they printed on my contract. I also do not believe I should pay for the truck rental since in the contract they state they will provide me with a safe vehicle suitable for the contracted move and they did not do so, breaching the contract. I contacted the customer service several times. My first attempt after speaking with an agent over the phone I waited on hold for 25 minutes before they disconnected the phone call. The second attempt I got ahold of a very rude agent who claimed to be transferring me to a manager where I waited 10 minutes before the line disconnected. On my third attempt I got an agent named Trudy who was actually nice sounding but also attempted to transfer me to a manager where I was placed on hold for 7 minutes before the line disconnected. On my fourth attempt after waiting for 40 minutes on hold I finally spoke with a manager who told me the best they could do was refund me $90 or $160 and it really wasn’t their problem my family almost died in their death trap of a moving truck. I told them that was unacceptable and she just said there was nothing else they could do. Budget put my family in a vehicle that was unsafe to go down the road. They could have been killed and they caused us to have constant delays and miss appointments that costed us more money throughout the move.

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Nekee September 8, 2015 at 11:28 am

DON’T EVER RENT FROM HERE!!!
They have poor customer service! I reserved a vehicle at a certain time and picked it up early only because I had a ride at that time. The employee did not advised me that I will be charged the rate of the day which was fifty something dollars prior to me signing my agreement for picking up early. I was also charged another fifty something dollars for bringing it back at a later time but on the same day of the agreement. I can understand the charge for bringing it back later; however I cannot agree with being charged for picking up the vehicle early. My bill was over $100.00 dollars with out any explanation on the bill until I called the corporate office. I felt like I was deceived with the hidden fees that they applied to my bill. I will never rent from this agency again and will advised my friends and family to never rent from this agency as well.

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KEISHA September 4, 2015 at 5:40 pm

DON’T GO HERE!!! Customer service is HORRIBLE. My husband reserved what was supposed to be a 9 passenger vehicle about a month ago for our family vacation. He was told several times by the customer service rep that he would be getting a truck that would accommodate. Wednesday 8/26, when we went to pick up the truck, the cashier told us that the 7 passenger truck was the only thing they had available, We let him know that the vehicle was reserved for at least 9 passengers, the worker said that they did not have anything else available. The budget rep refused to try find a vehicle that would accommodate, He simply said he already knew everything was booked because of the Labor Day holiday coming up. We had no choice but to take the vehicle because we had already paid our money. Some of our other family members had to trail us to our destination in another car and they had paid their half to ride in the rental. I would strongly advise anyone that is wanting to rent a car to GO SOMEWHERE ELSE. DO NOT USE BUDGET. THE WORKERS ARE LAZY AND DO NOT CARE IF THE CUSTOMER IS 100% SATISFIED. ALL THEY ARE WORRIED ABOUT IS GETTING YOUR MONEY. Not only that but when we returned the vehicle, that was tooo small, the lady told us that our deposit would be back on our card in 48 hours, well today make 72 hours and the deposit is still not on the card. I called budget and the lady lied and said she never told me my deposit would be back on my card in 48 hrs, she said she told me 5-10 business days. LIES! LIES! LIES!! MY HUSBAND AND I HAVE CONTACTED THE CORPORATE OFFICE AND THEY ARE NOT WILLING TO MAKE IT RIGHT AT ALL! BAD BUSINESS! AGAIN DON’T GO HERE!!!

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Ashley randle August 31, 2015 at 4:42 pm

I have not received my refund on my deposit . I have called for three months .. and after being told last month they were sending out a new check and it would take up to 21 business days. I called today and they told me my check was cashed two months ago. I asked them to give me the information on when and where the check was cashed. I was also asking what bank did budget use so that I could verify . They would not release any of that information to me. Why was I told that. I would be receiving a check and now they are saying I already did. I have tried and tried to contact a supervisor and they have an Idk attitude. I need answers. This is very unprofessional!

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Melissa Blake August 26, 2015 at 12:37 pm

We left Corpus Christi, TX on August 8th at 12:00pm. I was to start my new job on Monday, August 10th at 10:00am in Colorado Springs. We were traveling with 2 single females (I and my sister), a 5 year old child and a dog and cat. We were barely outside of San Antonio, TX when the transmission light, engine light, brake and ABS light all came on. We immediately lost power in the truck and were able to coast into a gas station. We immediately called roadside assistance, explained the problem and were told that someone would be out to look at the truck. A gentleman arrived about 3 hours later, took about 3 hours to look at truck and said that we would not be able to continue traveling with this vehicle. We called back roadside assistance who explained that we would have to wait until the morning for a determination on if we would be receiving a new truck or not. This was at 10:00pm at night. We had been sitting at the gas station for almost 7 hours, we were hot, dirty and frustrated. I asked what my next step would be. I was told I could get a hotel room, but that they would not be able to help up front with that cost. We checked into the Motel 6 in Boerne, TX with a rate of $130. The next morning we got up early, called roadside assistance and waited. Roadside assistance called us back stated that they would be switching our truck out but wouldn’t have a new truck there until almost 2:00pm. Check-out at the hotel was 11:00am. I was able to get the motel manager to let us stay in the room until 12:30pm. At that point, we went and sat in 97 degree weather until the new truck arrived at almost 3:00pm. The movers arrived before the truck did. The movers that showed up to switch my belongings from one truck to another were absolutely amazing and made a bad situation survivable for the day. The tow truck driver was a complete ass. We had our car loaded on the dolly, and we asked if he was going to help with car. He stated “no, I’m not paid to do that” and that “Budget should have thought of that”. We were able to get the car off of the dolly and re-hooked back up to the new truck. We were back on the road about 5:00pm ready to get to Colorado. About 8:00pm we were about 40 miles outside of Sweetwater, Texas when the trucks engine started revving at a very high rate and would not go above 40 miles an hour. The check engine light, brake and ABS light came on. We immediately pulled over in a little town that had no lights and barely got a cell phone signal. We immediately called roadside assistance and was repeatedly put on hold, disconnected or lost service. We let the truck cool down for about 30 minutes when we decided we would try and make it to the next big town as we felt our safety was at risk. We went 20 miles an hour for 40 miles until we reached Sweetwater. The truck was making horrible revving noises, the floor of the cab was extremely hot, and if you went above 40 mph it would sound like a foghorn. Once again, we called roadside assistance who told us that the nearest mechanic would not be able to reach us until the morning. By this time, we were familiar with the protocol and got a room at the Best Western for $96.72. First thing in the morning, we called roadside assistance. The mechanic arrived about 9:00, took the truck for a test drive and said that yes, that the trucks tended to overheat in Texas heat, and that the oil was too thin and that is why the engine got hot. He suggested that as long as we did 60-65 mph (we were towing a car) we would be okay. We left Sweetwater about 11:00am, excited to be on our way. About 30 minutes into the drive, the engine started revving again and the truck would not go past 40 mph. We attempted to call the mechanic who proceeded to tell us that we would have to call roadside assistance again. We called roadside assistance that proceeded to tell us that we needed to pull over on the side of the road and wait for a mechanic. Please keep in mind that it was already 100 degrees outside, we have a 5 year old child and a dog and cat. We can’t run the AC because the truck overheats, and roadside assistance tells us to pull over? At this point, we have had enough. Your “roadside assistance” is insensitive to the situation, has frustrated us to the point of where I just want to leave my personal belongings and rent a car home. We finally made it home to Colorado on Monday, August 11th at 1:00am by going 50 mph. I have now missed my first day of my new job. When we call Budget to get the truck extended, we were given the run a round. “you need to call where you rented from”, “you need to call Customer Service” or you need to “call the drop off place”. I finally just took the truck in, explained the situation to the guy at the desk and turned the truck in. The manager at the return place did listen to the truck and agreed that we had mechanical issues.

I feel that Budget/Avis has handled our situation in the worst way possible. The customer service and attention is/was severely lacking. You put our lives in danger by our numerous breakdowns. Suggesting that we “sit” on the side of a highway with no shelter/water in 100 degree plus weather is absolutely dangerous.

I would like to be reimbursed for our hotel stays, and for a fair portion of the rental of the truck. I missed 2 days of work and have attached a document stating that. I spent extra money that I had not budgeted on food and necessities. The hotel stays cut deeply into my budget and I had to use my emergency credit card for the remaining gas home. The truck not running properly did use extra gas and time lost. We should have arrived in Colorado on Sunday, whereas we did not arrive until early Tuesday morning. The emotional aspect of our trip has impacted me, and I will never rent a Budget truck again. I hope that we can come to a reasonable reimbursement amount. One last question, what happens to the individuals that do not have the money for hotel rooms or extra meals?

Reply from Budget:
Budget Truck strives to provide a mechanically sound, well-maintained truck fleet, and your experience is not typical. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell
short of your expectations. We would like to reimburse your out of
pocket expenses for hotel and food in the amount of $359.81. Because we value your business, we also would like to offer you a goodwill gesture in the amount $200.00. Once we have received your reply, we will apply the refund to your credit card which takes 5 to 10 business days to
appear on your statement depending on your billing cycle.

Reply from me:
At this time, I would like to make a counter offer of $950. I feel that
is
fair and reasonable with regards to my situation. I’m not asking for a
full
refund, but in light of the circumstances feel that the above amount is
reasonable. I missed 2 days of work, which I don’t know about you, but
definitely hurt my bank account. I am a single mother of 2 boys and I
budget so that I can make my money last. When we were sitting on the
side
of the road at 10:00pm at night, we had almost no cell phone service.
Can
you imagine what that feels like when there are no lights and depilated
buildings around you, with 2 single females and a 5 year old? The first
truck breaking down was bad enough, but to have a second truck break
down
not even 24 hours later? From the reviews that I have read online(BBB,
Consumer Affairs, Marketwatch) it seems that Budget has a history of
renting
defective vehicles? I have used Budget before versus using UHaul and
have
never had this problem. I moved from Colorado to Kansas City and back,
moved from Colorado to Texas without any problems using Budget truck. I
want to continue to rent from Budget, but need faith in your company
that
you will stand behind your product……

$433-50% of truck refund)
$227-Hotel refund
$264-Lost wages
$26-Food

Thank you for your time and patience.
After further review we cannot grant what you are requesting.
Unfortunately we do not compensate for lost wages. However in an effort to resolve this we are increasing our offer to $300 which is %50 of the truck fee, which is the equipment that failed, plus the out of pocket expenses of $359.81 for a total refund of $659.81. This will be our final offer and this offer is valid until 09-01-15 by 5:00 PM CST otherwise the offer will be lost. Once we have received your reply, we will apply the refund to your credit card which takes 5 to 10 business days to appear on your statement depending on your billing cycle.

At this point I have contacted an attorney and am looking into filing a small claims suit.

Reply from Budget

Reply

Ms. James August 24, 2015 at 5:27 pm

DO NOT EVER RENT A TRUCK FROM BUDGET! RED FLAG! Their truck broke down on me on the 3rd day of a five-day rental. The truck was not towed until TWO DAYS after calling roadside assistance. Calling Customer Service is a waste of time. They continue to pass you around to get assistance, and you have to provide the next customer service representative with the SAME information as the previous one. To make matters worse, their wait times are absurd, ridiculous at best. You have to keep calling back to follow-up with them, instead of them providing you with a courtesy call. Clearly, after reading the other posts, there is a high occurrence of breakdowns, mechanical issues and deplorable customer service. They have unethical business practices. Mario, an employee, said all he could offer was 20%. I told him that was unacceptable, and to let me speak to a supervisor. So, the Supervisor, Robert (ID# 78665) said all he could offer was 25%. I told him that was unacceptable given that 40% of the contract was unfulfilled. He reiterated that 25% was all he could offer, so I;ll be disputing the charges through my bank for the balance of the unfulfilled contract.

STAY AWAY FROM BUDGET TRUCK RENTAL! Save yourself the HEADACHE. It has almost taken almost a month to even get to this point.

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Julie Stiltner August 24, 2015 at 10:29 am

Reserved my truck weeks in advance went to pick it up & it wasn’t there. Finally get it a day & a half later. Husband lost 2 days work & we had to pay someone to help us move since our help had taken the day we were supposed to get the truck off. Barely made it the last 200 miles of our destination & they had to tow it. Called them at least 10 times now & they keep telling me I can’t get my deposit or a refund for it being late (they won’t even compensate us for the 2 days of missed work & tge $100.00 we had to pay someone to help us due to their mess up) until they close it out. It has been 3 fricking weeks!!!! I am posting this on FB I would never recommend this shotty company to anyone. I have called & called & keep getting a run around…so pissed!!!

Reply

Lizzy August 21, 2015 at 12:39 pm

Re: HORRIBLE EXPERIENCE!!!!
I reserved my truck for pick up on 8/15/15 at 10:30am called customer service at 10 am to change pickup time from 10:30 am to 1:30 or 2 pm. Shannon said 2pm. I go to pick up location and was told they didn’t have a truck for me and someone should have called me to tell me when I first made reservation. I told him why didn’t the customer service rep tell me anything when I changed the time, he didn’t have an answer all he said there was a big convention and 4 trucks gone. Now I tell him so what am I suppose to do I have to move. He said he would help by getting me a truck in another location, which he did only that it was about 40-45 minute ride to get there and they closed at 4pm. It was a little after 3pm and I had to run back to my parents house to get some to come with me to drive the car back since I couldn’t leave my car there because I was use truck for one way. I get to location where they have at truck 5 minutes before closing and I said to myself “thank God” first they seem to be in a rush to close I sign paper work without even getting a chance to look at truck and was told truck in front. So I go to truck they close the doors and when I headed out I felt there was something wrong with truck, I called location and they had already left, so I kept going back to my parents home, feeling very unease. When I get to back to get moving the arrangement with movers expired and unable to get help with them now I stuck!! Trying to keep a positive attitude I said well I wait for tomorrow when I have someone to help me. So Sunday come around head to storage to pull out my stuff but during the ride my dad said you should call customer service there is something very wrong with this truck and told him I just go and keep moving because I needed to get to work on Tuesday, he was mad and left. My dad call’s me again and tells me “please call and have truck checked” so I give in and I call customer service and spoke to rep who tell me to stop loading truck and wait for mechanic, feeling frustrated and timing issue making it worst. Well few hours later get mechanic who tells me after about 30mins that there is a brake issue and when he stated that I say wow I am glad pop insisted I call. It took another few hours for him to tell me truck is ok after he tested it and then wanted me to test with him on the ride (again more time lost) truck was riding ok. He then tells me truck is good to go to Miami which is in state however, if I was going out of state he would have told budget to change truck, which again made me feel unease. With all of this happening I have been delayed in everything planned. I finish with loading at storage to then go home which is 7pm and I am exhausted because had no hire help to complete loading truck. It took me and my son 1 1/2 days to load everything from the house to the truck again because I had not help available. I then start my 300 mile journey and feeling very unease with truck so I would not ride truck over 60 miles in case I had to brake suddenly. It took me 7+ hours for 300 miles when usually take 5 hours. I get to my destination and couldn’t wait for next day to get a few hired hands at Home Depot. Thursday bright an early I get two for hire help and 6 hours later truck unloaded and moved into new storage and I am feeling relief!! Today Friday I got to my bank and find that Budget had charged another $295 to my account. No I am furious with them and this is war!!!! My move was to cost no more than $850 which includes truck rental, gas, storage, food, hire help and time off from work now with this additional charges plus its costing $1,357 ($500+ more than I expected to pay because of a defective truck with BRAKE ISSUES!!!) . When I called customer service they tell me all they can do for me is refund me 50% of the truck rental about $60 as compensation for having trouble with truck. What is $60 going to do for me when I actually over paid for move because of BUDGET TRUCK MECHANICAL ISSUE! I will be contacting the media and everybody I can to vent and protest with this practice that budget has with customer!!!! PLEASE STAY AWAY FROM LONG DISTANCE RENTAL WITH THEM!!!!!!!

Reply

Heather August 20, 2015 at 7:25 pm

I rented an SUV online 2 weeks ahead of my arrival at the Salt Lake City airport location nearly a month ago. When we arrived there were three clerks at the counter being yelled at by three different customers. Bad sign! Our turn came and I told the clerk that the reservation was in my name but that my husband would be the only one driving and asked if we needed to change anything. “No, no it’s fine since you’re married.” Then we were told to have a seat and they would call us once the car was cleaned. We waited for 40 minutes and I approached the counter to make sure they had a car for us, since others had been turned away with reservations. He says, “oh I was just about to call you.” I get the keys and the crumpled scrap of paper to mark any damage on the car. The receipt showed that our time had begun while we were waiting for the keys, so that cut into the time we needed to return it. We go find the car and my husband asked if the attendant was going to look over the car with us. He said, “no, do it yourself.” I don’t know where my husband mustered his patience that day but mine was wearing thin. As we left we noticed the engine light was on and the car needed an oil change. We had a great trip, the car ran well and was better on gas mileage that I anticipated. When we returned the car (90 minutes early just to be safe) we were given a bill for $50.00 more than the reservation. We had to wait for a manager to come and fix the bill because we were charged for an extra driver. He fixed it without a word to us or a glance in our direction. We told her about the check engine light and she said that the car had been sold and wasn’t going to be rented again so they were not responsible for maintenance. About an hour later we were waiting at the gate for our flight and I realized I had left an iPod in the back of the vehicle. I called and was given a few different numbers to call and was disconnected a couple of times before reaching a lost and found voicemail. “Your lost item is important to us and your call will be returned within 24 hours”
The next day I called and left another message, no reply
The next day I left another message and found an email address from Google so I sent an email too. I got an email back from a woman named Angie who said that the car was currently out on a rental and she would check it when it was returned. A few hours later I got another email from her saying, sorry, I checked, it wasn’t there. It has been rented out twice since you returned it. I was livid. If they had only answered the phone they could have just plucked it from the exact spot I left it before it was rented. I left a furious Yelp review and that night I received an email from another employee named Philip who said I checked the car, found your iPod right where you said it would be, it will go out with the mail tomorrow afternoon. So I sent him an email thanking him most sincerely and waited. Two weeks later and my iPod still had not traveled the 470 miles to my home. So I call Angie and she says oh yes it’s right here in my hand, we need a credit card to charge for the shipping. I had stated in my email that I would be happy to pay for the shipping or have it sent COD. But apparently I was supposed to telepathically know they needed this information because no one had asked for it. So I gave her my credit card number and by some blessed twist of fate I received my iPod today, 3 weeks after I left it. I will never, ever use Budget again and I feel bad for anyone who does. After reading dozens of reviews from other people who have had terrible experiences I realize that the management thinks there will always be uninformed customers in the future to pay for their services once and get burned so they don’t need to improve. Well, thanks to online reviews that can be seen by everyone, that will not always be the case.
Call Geico sometime and get schooled on customer service. They are a large corporation with a huge workforce but they have been outstanding for the last 12 years and even if they aren’t the cheapest I am happy to be a loyal customer. Not the case with Budget.

Reply

Vicki August 20, 2015 at 5:53 pm

I have been trying to rent a truck from you for SEVERAL HOURS now. I went online, filled out the info.
On your home page Budgettrucks.com It has a white box on the left side that asks:
Where do you want to pick up your truck?
When do you want to pick up your truck?
Will you return the truck to the same location (Yes or No)
Flexible dates?
Discount Code box to put in the code. (The 20% code is right on your home page – 20% off and is entered automatically as 20DIS)

When I click FIND YOUR TRUCK it takes me to a new webpage \
On that page it shows me three pictures of trucks, a 12′ Moving Truck a 16′ Moving Truck and a 24′ Moving Truck.
ALL THREE STATE: “UNLIMITED MILES.” I HAVE A SCREENSHOT.
The next page says 1. Pick your truck asks if I am towing a car (NO). Continue to Location —–>
The next page is
Pick Up Location. and Select a Pick Up Time. I selected it SELECT PICK UP LOCATION
The next page offers the DROP OFF LOCATIONS.
CONTINUE TO ADD ONS——>

It offers Accessories
CONTINUE—->
Which takes me to the Payment Page
On THIS page it says
“Your almost done! Fill out the information below to reserve your truck.”
THEN IT STATES-
TRUCK- 24′ Moving Truck 2 Day(s) Rental +129 included miles. I have a Screenshot.

SO WHICH IS IT? UNLIMITED miles or 129 miles? Because that is a bait and switch.
I expect an answer immediately.
I tried calling the number on your website and talked to FOUR people who ALL had no clue of what I was talking about!!! ( including Maria, Yolanda and two others)
I talked to a Supervisor who was clueless. I then did a LIVE CHAT and talked with Rodney who told me to call 10800-527-0700 because HE could not help me.
I called and talked to ANITA who had no clue of what to do.
NONE of your customer service reps have a clue as to what they are doing. Then they all stated that it was a promotion. REALLY BUDGET? That is not a promotion. It is a bait and switch. If you are going to OFFER unlimited miles then you need to deliver UNLIMITED miles, not cap it at 129 miles! That is totally illegal and false advertising.
The closest Drop Off location is over 17 miles away and I don’t want to be charged a dime when you stated UNLIMITED MILES on your site.

I WALKED your REPS through the steps and they “didn’t see it.” I had two people here at my physical location do it on their own computers and THEY did see it.
So you are being fraudulent and you hire idiots.
I got your corporate number 973-4960-4700 and wanted to talk to Ronald Nelson or Thomas Gartland about this but of course there was no number for them in your auto directory.
The best your auto phone did was offer me a 1800-776-2562 number to call for Truck Rentals.
Is this REALLY how you want your almost customers to be treated?>???
I have spent TWO HOURS on this!!
The reason I had to be so specific in this email is because I am sure whoever is reading this wouldn’t be able to FIGURE IT OUT without the SPECIFIC web pages.

I don’t even know if I want to give you my business as you have caused me such a hassle.
You have wasted so much of my time!!!

Reply

Regina Dyton August 20, 2015 at 11:13 am

I will never ever again rent from Budget! Reading these comments assures me that it’s not me-Budget systematically overcharges people with bait and switch and other tactics. I was recently told that a June 9 rental (long ago returned) was showing as never returned and never charged. Surprise-out of over $400 immediately. Regarding today, I wanted to extend a rental and was told that a staff error woudl cause me to need to spend an additional $300.00. Right; that makes no sense! Although there is a name on the site for Corporate CEO, try to actually reach that person to log a complaing. My next letter is going to the Better Business Bureau, Dept of Consumer Protection and an attorney!

Reply

D. Mann August 11, 2015 at 5:47 pm

If I had read the comments on this site prior to reserving a truck, I would have looked elsewhere and not rented with Budget. I wish I had done just that. First, the 16′ truck I reserved was not available when I went to pick it up. They did have a 12′ they could give me. But as they were trying to work up the paperwork, I saw that they were going to charge an amount (well over $400) which was way over what I was quoted for the larger truck ($264 base rate / $322 total cost). Remember, I was only getting a 12′ truck now. Unfortunately, I didn’t have a choice at that point…I had to get the truck, load it, and drive 250 miles THAT day. We thought we’d be okay though because the people at the pick-up point assured me that I could contact customer service and get it all straightened out after I closed out the trip. Turns out 1) the truck WAS NOT big enough for my move (I had to leave stuff behind), 2) customer service really was NO help (wanted to offer me 10% off the new base rental for compensation, which, again, was way more than what we were quoted for the larger truck we actually wanted), and 3) the customer service supervisor helped clear up a couple of things, but then basically ripped me off by telling me I was going to pay about what I saw on-line for the smaller truck (base truck rate, a dozen moving pads, fees/taxes…around $295), when in fact the adjustment amount only related to the base truck rental rate (“dropped” to $299…which was $35 more than the base rate on my 16′ reservation). To top it off, since I was already offered and allegedly accepted compensation, I cannot be offered any other monetary compensation.

So, in the end, I’m out at least $70 because the supervisor was deceitful. I should have gotten the truck for under $300, and I actually ended up paying $373. As a retired military member, I used plenty of rental vehicles over the years. I have to say I am so utterly disappointed in Budget right now I can’t even see straight. If I had to do a survey right now about my experience, every response would be at the lowest end of the scale. And NO, I would NOT recommend Budget to my family, or all my military friends and co-workers (and I work in an office with 25 Army officers and a building with over 100 military and civilian employees, so using rental vehicles while traveling for training and during moves does come up in casual conversations).

I’m considering further action. Can anyone fix this before it has to get to that?

Reply

Alicia Patton August 18, 2015 at 1:10 pm

If you find out anything please share. I have had the most horrible experience with them over the weekend and now Im fighting to get reimbursed for my inconveniences and they are saying all we can give you is 100.00. I am very displeased with there service.

Reply

Bryan August 11, 2015 at 2:44 pm

Rented a mustang on Aug 8th returned on the morning of the 10th. Dropped off at the Phoenix sky harbor car rental building at 6:15 am. After dropping off the car I realized in the shuttle bus I left the phone on the dash of the car. I returned 15 mins later to find the phone was not where I left it nor does anyone have the phone. The lady Amelda was very helpful however the phone was already turned off which I never turn off. I called lost and found the next day Aug 11 and talked with Cheryl who also looked for the phone but had no luck. I asked to talk with a manager and Cheryl said she would transfer me. This is where I’m disappointed in the service. I was hung up on not once but three time and then I was unable to get a hold of her again as I tried 5 more time which went to voicemail.

Obviously I’m fault for leaving the phone but 15 mins and its gone and I used all the apps to locate the phone and it still is off line. Only two people touched the car the checking person Gary and the driver unknown. Someone in your organization has my phone and you should be responsible in compensating me for a new one.

Sad very sad no one in your company can step up and make this right. Rental agreement # 635078065 vehicle # 68634753

Bryan Harley
Alaska Alirlines

Reply

Heather August 20, 2015 at 6:35 pm

I had a nearly identical situation with an iPod. I called and left messages for days without anyone returning my calls. When I started sending emails to any management email address I could find I finally got a reply. Today (3 weeks later) I finally got it back. Don’t give up. Most of the employees are useless but you may get lucky and find one who will do something. Just make them sick of hearing your voice.
Good luck!

Reply

Keith Affhauser August 11, 2015 at 10:58 am

I have spent six days trying to get help with the online account and I get very little knowledgeable help. One line I was transferred to by several operators rang and rang then picked up and hung up as soon as they picked up. WHY SHOULD I BOTHER ANYMORE WITH THIS AMATEUR CARE NOTING COMPANY???????? THE WEB SITE SENDS ME ROUND AND ROUND. I call and its like OH WELL. Go back and do this and it will work but IT DOESN’T
BUDGET WILL NOT GET ANY OF MY BUSINESS AND I WISH I DIDNT DO ANY IN THE PAST.
Keith Affhauser

Reply

Renee Tellez August 10, 2015 at 11:55 am

I have spent several hours on the phone as well as countless emails to no avail. Confirmation 14956640US6. I hope your company can get its act together.

Reply

Joe Guy August 8, 2015 at 12:05 pm

I have an issue with Budget. Bait and switch should be the name of this company. I made a reservation for my wife through your call center for a Kia Rio or similar out of your Ogden Utah/Airport branch. The charge was supposed to be for $157. I asked twice, about debit card holds and was told that the amount held was only for the amount of the rental.
When my wife arrived at your location, she was told the only two cars left were a Dodge Charger or Ford Mustang. Neither of which is good on gas, which is the reason I booked for a small car. We wanted good gas mileage. She also was told she had to pay the difference for the larger car. This is not our fault that you did not have the car we RESERVED!!!!!! They also put a hold on my wifes debit card for $241. That is $89 more than we were told.
When I called to argue this I was told “this location is a franchise and they have their own rules”. That is ludicrous. The woman I spoke to said that she will forward my complaint to the franchise and it will take 7-10 days to get back to me. My wife is only there for the weekend, that is not acceptable. I asked for the locations phone number and the woman refused to give it to me.
I will tell everyone I know to NEVER USE BUDGET if this is the kind of bait and switch operation you are operating. I am also filing a complaint with BBB.

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Cassandra Vowels August 6, 2015 at 11:48 pm

To whom it may concern

What was supposed to be a new adventure and an exciting time in my life to move and I looked toward a reputable company to transition to my new home. However, my experience with budget has lead me to believe that I made the wrong choice in a company that I selected to move me.

My first impression was sub standard, when selecting your company that had been in the business for 17+ years I was hopeful that I would be helped by a budget ambassador that would have the skill set to get me in an out. However, with a pickup time at 12pm on July 27th, 2015 my experience took 2.5 hours. The first impression continued to be one that I would hope you would not want to represent your brand. When I received my truck it was dirty and it seemed that the staff was u prepRes for my 12pm appt. time is money and the system that is in place is not effective for efficient.

After the transaction of picking up the vehicle I was off to a smooth trip to my final destination. On Saturday August 1st, 2015 at 10:59am as I hit Interstate 335 in Kansas I was alarmed by the jerking of the vehicle and pulled to the side of the interstate. I was shocked when I got out of the car to see the intense blowout on the wheel of the tow dolly. Immediately I called budget road side assistance and spoke to a woman who gave me cofidence that my situation would be resolved In a professionally and timely manor. She was honest saying it would be a little over and hour, but that she would communicate along the way and keep us updated. After an hour of hearing no updates I called back road side assistance and was connected to another dispatcher who apologized that we hadn’t received that we hadn’t received any communication on the status of the repair and as she was reading her notes she notices that there was missing information that was causing a delay In getting the situation resolved. We provided her with the dolly number information and she assured us that someone would be dispatched to is soon. We were told that someone would arrive within 45 minutes(refer to
Documentation). In intense 104 degree weather with 2 adult and 2
Dogs sitting on the side of the interstate In budget truck, had we had not been prepared with water to hydrate and gas to provide ac we would have been In serious trouble. We waited the 45 minutes and no one showed up. I then called the budget roadside assistance completely shocked that after 3 hours of being
Stranded that I the consumer had to follow up with the status of having. Assistance rescue us. After being on hold for 30 minutes I was hung up on. It was almost as if your company was screening my phone calls(reference document of call log). Extreme Long sorry short after 6 hours of waiting in intense heAt a gentleman from wingfoot commercial arrived. He assessed the situation and looked at the dolly and told us “we were lucky we didn’t loose the car” he then changed the tired, but said he couldn’t fix the dolly because it was crooked from the blowout. Based on the condition of he dolly he suggests that we do not put the car back on he dolly because it would be unsafe. We then had to travel separately for 600 miles due to the fact that the roadside assistance screened phone calls my number and kept me on hold for over an hour. Once I was able to speak with someone all the budgets were closed. I even had a friend reach out to roadside assistance for me and after an hour of being on hold she spoke to a woman who told her we were basically shit out of luck and we would be traveling seperately because there was no store open to help us get the dolly fixed.
The next morning I called roadside assistance again to Try and resolve the dolly issue. I was on hold for over 45 minutes and when I spoke to a women she was not helpful, lacked customer service, approached the sitwuiipn negatively and lacked effective communication skills and was not coming up with a solution to my problem. We even went as far as her telling me on an interstate to pull over and repeat the dolly number that should already have been in the file. Just to highlight how awful her customer service skills were she stated, “ma’m your situation is not an emergency and there are plenty of other people who have emergencies so your going to need to pull over to give me the dolly number.” Concerned about my safety by dedicated to getting g the sutuatio taken card of I pulled over and gave her the information. I then a reviewed a phone call from a man named Rob who was extremely rude and and was taking down to me and acting like my problem was an Inconvienve when this is their job. After an hour we had another third party arrive dispatched to us and he was set to arrive on 45 minutes. When he arrived3 minute prior to what was quoted this was the first time I felt like I was supported and taken care of and that my safety was first priority, as customer seri e should be and always be.

This situation had controllable and uncontrollable a. The controllables were to offer customer service with. Dispatcher that was composed, that can Effectively communicate, is solution minded, provide follow up and put the customer first. If my long winded email didn’t provide you clarity, budget did not rise to the occasion. Your company will never first come to mind and I will be sure to let my network know about the lack of experience that I had.

Unsatified customer,
Casey vowels

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Navnit Shukla August 4, 2015 at 11:26 am

Hi Budget team,

After reading all these comments I can centrally tell this company runs on Fraud and your customer service is very unprofessional.

I have rented a Moving truck for 4 hours on 7/29/2015 ( b/w 5 to 9 PM ) and returned in same day to one of employee was in store around ( 08:30 PM ) I have asked for return receipt, he said as it’s off hours and he is not having access to computer he will not able to issue receipt, the only mistake I did is i have trusted these guys.

After calling to customer care they said they trust on there dealer but not customer.

I have rented moving truck with U-Hual many times but never had such bad experience.

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Joe Guy August 8, 2015 at 12:09 pm

Did you ever get a resolution? I am so beyond furious with this company.

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Andrea August 3, 2015 at 5:59 pm

I reserved a vehicle approximately a month ago, only to get to the location today and be told they have no cars & call the 1-800. Although the reps I spoke with were very helpful, no one could offer me an acceptable resolution to the problem I am having. I am scheduled to leave tomorrow morning approximately 5:30 am and now it’s 5:55pm the evening before and have no vehicle to drive. The agent at the location was very nonchalant about turning away myself as well as other customers with no compensation or apology. I have contact customer service 2-3 times & requested to speak with a supervisor only to be told they are all busy & can call me back within 24 hours.Then my reservation was cancelled at no fault of my own & Budget charged me $50 which I am expecting to get that refunded. I showed up on time to fulfill my part of the obligation in picking the car up with no cars available.
What is the purpose of prepaying & reserving if no cars are available? Not even contacting the customer with alternative options or a resolution to not having vehicles available?

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Chandra Mitra August 2, 2015 at 10:20 pm

Hi Budget team,

I have found most unprofessional and disrespectful customer service experience in Budget car rental in NY. I and my husband have rented a suv Ford Escape (vehicle # 46565750; rental agreement # 626981865) for four days for 7/28/15-7/31/15. When I returned the car on 7/31/15 night at Laguardia airport branch, I left my IPad in the back pocket of Driver’s seat. I called the branch on 7/1/15 and talk to the receptionist . She was very reluctant to help me and claimed there is no IPad in her office. When I requested her to check the car she said that the car is not in the parking lot and she does not know where is the car. She said I should call next morning and talk to the manager in that branch as she doesnot know . I called next morning couple of times to get connection as they don’t pick up the phone; finally a woman (manager ?) picked up the phone and after I explained , she was too rude and tried to give me a lecture that it is hard for her to find etc. In some point she said that the car is in NJ Newark airport for cleaning and she gave me NJ phone # 973-961-2990 that I tried to call at least 15 times and nobody never picked up the phone. I called the customer service # 1-800-218-7992, 1800-621-2380, 1800-214-6094 . None of those # showed any courtesy to help me , and repetitively advise me to call laguardia branch. I talked to Lisa at 1-800-218-7992 who made me to wait more than an hour in this afternoon and finally hang up on me. I made my last call to Laguardia airport branch at 718-478-4628 this evening (08/02/15) and talk to the same lady that I talked in the afternoon and she was extremely rude and told me that if the # she gave me for NJ 973-961-2990 is not picked up by anyone , I can go to NJ and check if the IPad is there and she HANG UP on me. As a customer I am asking budget which is an international company , how come this company hires and trains these kinds of irresponsible , uncivilized and nasty employees ??? They stole my IPad and ruined my weekend for hours of waiting in phone calls and musical pillow game with their worthless irresponsible work practice .

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Suzanne Dailey July 30, 2015 at 11:32 am

I am not happy Budget has made my vacation miserable they put a hold 2 of my cards and will not release one .its a long story I mistakingly used thr wrong card to start so we cancelled the transaction and used our visa to do the hold on instead well 8 days later my bank card still has a hold of 1500 .so every day i have to look at my bank to make sure i dont over draft .i know its only a hold but they have a hold on 2 card that is stupid .NEVER USE BUDGET THEY SUCK and that is saying it nicely I AM PISSED.

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SERGIO PAPPALEPORE July 29, 2015 at 11:38 am

Dear CEO Ronald L. Nelson, in last June I made a rent at Miami Airport (7/18/15 to 7/27/15). I handled a gentle bald man who wore on his chest that read an ID CEO. Pay with my VISA card and I take my car JEEP brand. I returned on time and without problems. 7/13/15 appear in my account under the title VISA CHECK CARD BUDGET RENTACARTOL a debit for $ 22.90 and thought it would be a traffic ticket, the 07/27/15 appear in my account under the same title other expenses by $ 4.70. Talk to my bank and they told me that it is a FRAUD. The only people that had my card in his hand was the employee mentioned that leads me to believe that fraud or actor is someone or company that accesses the management system of your company. This is intended to alert you of the vulnerability to which we are exposed as your customers and ask for the immediate reinstatement of the amount not to enter the courts. I wait your answer. Regards, S. Pappalepore

Estimado CEO Ronald L. Nelson, en el mes de Junio pasado realice un alquiler en el Aeropauert de MIAMI (7/18/15 to 7/27/15). Me atendio un gentil senor calvo que llevaba en su pecho una identificacion que decia CEO. Pague con mi tarjeta VISA y me lleve mi auto marca JEEP. Lo devolví en tiempo y forma, sin inconvenientes. El dia 13/7/15 aparece un gasto en mi cuenta bajo el titulo VISA CHECK CARD BUDGET RENTACARTOL por $ 22,90 y pense que se trataria de una multa de transito, el 27/7/15 aparece en mi cuenta bajo el mismo titulo otro gasto por $ 4,70. Hable con mi banco y me han dicho que se trata de un FRAUDE. El unico que tuvo mi tarjeta en la mano fue el empleado mencionado lo que me lleva a pensar que o el actor del fraude es el o bien alguien de la empresa que accede al sistema de administracion de vuestra empresa. El presente tiene por objeto alertarlos de la vulnerabilidad a la que estamos expuestos como vuestros clientes y solicitarles el inmediato reintegro del importe para no entrar en la via judicial. Espero respuesta. Saludos, S. Pappalepore

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Ms Howard July 27, 2015 at 11:21 am

I had an awful customer service experience with budget this weekend. After I was treated unfairly at the rental office I called customer service spoke with Richard. Spoken to like an idiot and he hung up on me. Didn’t allow this to ruin my birthday plans. I will continue to take my business to Enterprise. Just as the others have complained customer service is awful! I mean awful. You really need to improve your service. CEOs need to take a look .

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Jeffrey Lee Trowbridge July 23, 2015 at 11:52 pm

Budget –
What has transpired this evening with Budget Rentals is completely unacceptable.

I hope you read this with the fervor intended and that this appalling situation deserves.

On January 22nd, 2015 NASCAR driver Jeff Gordon announced his retirement from the sport. He is my 11 year olds favorite driver. So I wanted to take my son to a destination track to watch Gordon race one last time. Indianapolis Motor Speedway. I bought race tickets, then booked a hotel, and on April 18th 2015 booked a reservation with Budget for an 11 Passenger van (which I will forward to you) because we have nine people in our party traveling from Olathe, KS to Indianapolis, IN this weekend. We even received a reservation confirmation email last night (that I will forward to you as well).

On July 23rd, 2015 at 5:20p we received a call from Jeremiah at the local Budget office. He stated that he was sorry but the van we reserved as overbooked and that there were none available. My wife told him that we had a reservation for months and he said he was only “doing what he had been told to do.” She was upset by this because she had been by the Budget store today and saw a van that’s the model we reserved on the lot and asked what he was going to do to find us another vehicle and he said that there are no vans anywhere in the Kansas City area. He then
told us, “you’re not the only ones I’ve had to call and tell this to.”

We are scheduled to leave at 7:30a on July 24th. We were given 14 hours notice that we had no vehicle and the call was made 40 minutes before the Budget store was scheduled to close for the evening.

We have called all of the local car rental companies in our area and we’ve learned that there is some event taking place at Sprint this evening and all of the vans have been taken up for that. So I surmise that my family and our plans have been de-prioritized for the sake of a corporate account where a premium can be charged and that revenue supersedes the stress, anxiety, and worry placed on my family caused by this atrocious business practice.

After several hours of effort we have managed to track down another van provided by AVIS that I had to drive to KCI to get so that we didn’t have to change any of our plans. It’s now 10:30p the night before we leave and I am still dealing with the situation provided me by your company.

I expect an expedient reply and resolution to what Budget has caused or the first thing Monday morning I will provide all of these same materials to the Better Business Bureau, the Chamber of Commerce, and the entire professorial staff at the University of Kansas, where I earned my Business Administration degree, so they can use this as an example of how not to conduct business. They offer business ethics courses that might behoove some of those, like Jeremiah, in your organization.

Folks who make reservations for your vehicles 3+ months in advance are not the folks you should be overlooking and taking advantage of. We are real people with real lives and you need to appreciate that. We are who keep you in business.
Jeffrey L. Trowbridge

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Ernest Klingbeil July 22, 2015 at 4:52 pm

Dear CEO Ronald L. Nelson,
I feel I have been treated unfairly by your customer service department.The person I spoke to over the phone read me the email like I was a two year old and couldn’t read and said that is that .

From: Budget Customer Service
Sent: ‎Monday‎, ‎July‎ ‎20‎, ‎2015 ‎9‎:‎00‎ ‎PM
To: ernie klingbeil
Dear Jann Hill,
At the time of check-in the was no attendant in the lot and the guy behind the counter told me to leave the car and get on the shuttle bus.
I put 11 gallons of gas in a car that has a 16 gallon tank and filled it up. I drove 27.2 miles in a car that gets 34 mpg on the highway which we took at 55 miles per hour. I read the rental agreement and it states nothing about a five mile radius for buying the gas for the fill up. The most that I would have used is 1 gallon of gas which would not even showed up in the fuel gauge as being anything less than full. if budget is that hard up for $90 dollars it is a shame.

If you do not reduce the charge to 1 gallon of gas or less I will never do business with Budget again. To top it off when I picked up the car it was not a full tank.

Thank you,
Ernest Klingbeil

7/20/15

Case #8110746
RA #628595516

Dear Ernest Klingbeil,
Thank you for contacting the E-mail Customer Service team.

To clarify, a refueling receipt is required at the time of return to
uphold that the car was indeed returned with a full tank of gas. The
receipt should show a fuel purchase on date of vehicle return within
five miles of the return location.
As noted in the terms provided on yourRental Agreement on file, “The
charges shown on the return record are not final and subject to
recalculation. You’ll pay any undercharges and you’ll receive a refund
for an overcharges we discover on review.”
Our records indicate an after check-in fuel audit was performed and the
vehicle was showing returned with 8.25 gallons under a full tank. A
fuel service fee of 9.780 per gallon was applied in accordance with the
notification on your rental agreement.
We do appreciate the fuel receipt showing you refilled in Thornton, CO,
which is 27.2 miles away from the return location. Due to the location
not being within a five mile radius of the DEN AIRPORT, we find your
fuel charge to be correct. Your case file has been closed.
Thank you for giving me an opportunity to clarify the matter for you.
Budget sincerely appreciates the business you have given us and we look
forward to serving you again soon.
Sincerely,

Jann Hill
Customer Service Representative
————————

To whom it may concern:

We are being charged an extra $ 90.84 because supposedly they had to add
8 gallons of gas to the car. We were not happy when we retuned the car
at 5:00 a.m. as there was not one to direct us or to even check out the
car. I went into the office and they said if you don’t want a paper
receipt you can leave.

Please see attached receipt that we filled the gas tank the night before
going to our hotel and only drove to the airport from the hotel wich was
right by the airport. There was no way we used 8 gallons of gas.

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CSM(Ret) Alvin G Davis July 21, 2015 at 10:46 am

CEO Ronald L. Nelson,
I am retired Command Sergeant Major Gary Davis of Fort Knox, KY and am extremely disappointed with the policy in place by Budget for adding one day to my Budget rental. I had originally scheduled a rental from 22 July – 28 Jul 2015 from Sea Tac Airport thru my USAA membership and was given a price of $315.00. I made a change requesting that I pick the vehicle up on 21 July at 11:00am on July 15th and was given the additional charge of $86.43. Upon arriving in Chicago this morning, July 21st, I received a notice that my change was not processed and that to change to today’s date, 21 July, was going to cost an additional $264. The one day rate was only $114 dollars but I would have to drive back to Seattle to check the car in and check it back out to keep the original USAA pricing. This does not pass the common sense test and I am extremely disappointed with this policy. Your agents were very polite and courteous but their hands were tied with this unrealistic and price gouging policy. I would sincerely hope that Budget, and you Mr. Nelson, would relook this policy as believe it is unfair to your customers.

I would expect an answer from Budget in response to this complaint as I would not hesitate to post the unfair practice through the social media.

Sincerely;
Alvin G. Davis CSM(Ret.) USA

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Dewana johnson July 20, 2015 at 10:29 pm

Budget has the worst customer service. They’re rude and disrespectful. The car I rented was filthy, the customer service rep, disrespected me and hung the phone up on. You can’t get a manager when you ask to speak with one. It seems as though budget is a company that’s all about stealing the customers money and could care less about the treatment you recieve. Everyone that writes a complaint on here should also complain by writing the bbb, corporate office, trip advisor and also write to other rental car companies. Maybe if enough customers come together and stop renting and do more complaining and boycotting there business then they’ll start valuing their customers more. Gwen agent id 34077 has put a awful taste in my mouth for budget and I’m writing to everyone I could possibly think about.

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DENIS SHANAHAN July 20, 2015 at 3:36 pm

made a reservation day in advance weekly rate 10` truck 9:00 pickup for a convention in modesto ca got to budget 8:50 no reservation would not let me use phone to call customer service went back home called c s got it straighten out. received truck at 12:17 not 10` but 16` told price would be the same 19.99 got to convention was told due to being late inside storage was no longer available. so called and told them of my problem and that I would keep truck till convention was over so I could store my stuff in truck overnite. they assured me I would be charged the same rate per day 19.99 plus mileage no they charged 23.99 a day 25.00 late charge when I got the truck it had just been returned French fries half eaten hamburger behind the seat and all the wrapping on the floor. I put less than 50 miles on the truck and it cost me 40.00 dollars to refill it the lady at at the counter was rude customer service assured me that I would be helped . NO HELP THEY ARE VERY GOOD AT SAYING WERE SORRY BUT NO GOOD AT FIXING PROBLEMS THEY GAVE ME 25.00 FOR DOING THERE JOB CLEANING THERE TRUCK. THEY ALSO REFUNDED 25.00 LATE FEE. NOTHING ON THE OVER CHARGE 4.00 A DAY AND CERTAINLY NO HELP FOR THE EXTRA THREE DAYS RENTAL BECAUSE OF LOST RESERVATION SO MY ADVICE IS STEER CLEAR US UHAUL

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Jenn July 20, 2015 at 11:09 am

I have to say that I am completely disgusted in how I was recently treated by your company. I had placed a reservation for a 24 foot truck a few weeks prior to needing it and 24 hours prior to pick up I get a call from the local place I was supposed to pick it up from stating budget never gave them a truck for me. Leaving me without a truck 24 hours before pick up. My first thought is how rude of Budget making the local business make this phone call when it’s not their fault. I called the customer service number to get this resolved. The first person I talked to sent an email to their inventory manager and I was supposed to hear back within 2 hours. Well 2.5 hours went by and no call…. I call again, go through the whole story of what has happened again. I told them I can’t wait another two hours I need to know if I have a truck or not. I am supposed to move the next morning! They send another message to the inventory manager and said I should hear within 30 minutes and if not call back again. I wait 45 minutes and no phone call. I call back again, go through the whole story yet again. This gentleman I was on the phone with was rude. At this point I am very angry and they want me to keep waiting. I then get off the phone because the guy I was talking to was not getting me anywhere. I call back shortly after go to make a new reservation out of curiosity and suddenly there is a 24 foot truck about 27 miles from me (previous pick up was only 5-8miles). I stated to the lady how is it I’ve spend 4 hours waiting for them to find me a truck and in 5 minutes she finds one. She had no answer, I had informed her of everything that has happened to me before this point. She then goes on with the reservation and wants to charge me twice what I was going to pay for the original truck rental. I told her no way, you guys didn’t come through with my first truck, I am not paying any more than what I made my reservation for. She told me she would have to transfer me to billing in which she did. I talk to this gentlemen who tells me in order to honor that cost he can’t comp me any miles. So I said let me get this straight, your company does bring me a truck like they were supposed to or gave it away I have no idea and you want me to drive 3 times the distance and you are going to charge me for all those miles. He said he can give me 30 miles but I have to call back after I return it to get refunded. So I would have to make yet another call to get my money back. I ended up having to drive a grand total of almost 60 miles on top of the 16 or so for my move and pay for them all. The very nice gentleman at the place I picked it up gave me 20 miles thankfully. I just have to say the fact that Budget screwed up and charged me more is the worst customer service ever. I paid for your mistake. When I had asked to talk to a manager when I was on one of my many calls I conveniently got transferred to a number that just kept ringing. I will never use your company again and I will never recommend anyone do such.

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Nicole D. July 18, 2015 at 1:38 pm

I haven’t’ picked up my rental yet, but I have had the most awful experience I have ever encountered! I reserved a Ford Taurus or similar, but I am being offered a Ford Fusion or similar. Called customer service, where I expected to be spoken to as a customer who was asking a reasonable question, and could be given a reasonable answer. Instead, I spoke with a very nasty, rude, incompetent person named Leticia. She had a very nasty attitude and has ruined my vacation!!!

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Sandy July 18, 2015 at 11:50 am

We called the budget number to make reservations for a truck. The customer service rep we spoke to told us that our truck would be ready at 8am the next day. We asked if she needed our credit card number and she stated “no, you only pay when you get to the office” . We then went to the location and the rep Erin ( if that was even her name) told us there was no trucks available without even taking our reference number or name or phone number. I explained to her I traveld far to get this truck and she said there are no trucks and there was nothing that could be done. I explained to her that she was very rude and she should not be working for the public. I then called the budget number again and spoke to Brenda who was very helpful and made a reservation for us and took our credit card information and said we can pick up the truck at 9:30am. We than waited, and went back into the budget to get our truck. The rep Erin than told us “I have nothing for you because you were rude earlier ” and walked away from us. Without again checking our reservation, she completely disregarded us and went about her business. I AGAIN called the budget number and they said it would be another 2 to 3 hour wait. They told us that if you cancel it there would be a fee. Well we never got the truck due to discrimination and if we get charged I will make sure to speak to the people i need to speak with to rectify the issue. I never in my life delt with such a horrible and unorganized company than Budget. They implement people into these positions who don’t want to help. We went to uhaul and received much better service and a much better deal. I will let everyone I know to.NEVER utilize Budget for anything and I will be contacting the Better business Bureau. I will also be writing a yelp review to warn people to not utilize this company , as well as escalating this as far as I have to. This woman Erin should not be working for this company because she makes it look bad. I will also be writing a letter to t he corporate and hopefully they inform chairman Mr. R. Nelson that the employees he has working for this company are beyond rude, and unprofessional.

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SHELIA OWENS July 16, 2015 at 11:15 am

Today is July 16th, i had an July 21st pickup date with budget, i have been trying to cancel this reservation since July 9th and everyone at Budget has been giving me the runaround because they don’t want to issue a refund. I asked to speak to a supervisor at the corporate office and was told the supervisor only take callback calls. I have spoke to 3 different people at Budget…Jasmine Ursula and Steve. Steve did try to have with this reservation after putting me on hold for several minutes. He came back to the line with a case# and told me to expect a refund on July 22nd minus $10.00….I Shelia Owens will never never never ever ever ever do business with Budget low class rental car AGAIN!!!!!!

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Javier Adrianzen July 13, 2015 at 3:18 pm

I rented a car overslept and had to keep it another day. Upon return the lady at the counter was being extremely rude to me. She inspected the car with no issues. Continued arguing with me over the car being late. Threw the receipt at me which can all be verified by reviewing the tapes. Now a week later I recieve a letter for the car being dirty. I returned the car spotless with no issues. And now I’m being robbed for $150. I was a new customer at Budget. If they steal my $150. I will never rent here again and I will make sure to post my review of the company in every single place I can. I will not rest until everybody knows how I got robbed for $150 because my car was late and the lady at the counter was having a bad day.

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Tom Moore July 6, 2015 at 1:57 pm

I rented a car in Boston, left my expensive sunglasses in the door compartment called the airport location after I realized I had left them. The car was still in the lot which meant only Budget employees had access to the car, and Budget told me there were not in the car, meaning an employee clearly took/stole them and management will do nothing about it (at the least reimburse me). Sad to see they tolerate this behavior. I will not use them again and will make a point to ensure that companies that I am affiliated with never use them. An expensive lesson for me, and a far more expensive lesson for Budget.

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zzixor July 3, 2015 at 3:55 pm

Budget customer service inadequate to say the least! I cancelled a car rental weeks before my trip. I was told June 6th my refund would be returned to my acct in 5-7 days. It is July 3rd today, I still dont have my money! I was told no less than 8+ times it is being handled. At least 3 said it will take 5-7 days again. Many emails which they take no less than 2 days to reply. 3 Supervisors who said its being addressed. I just called 10 minutes ago. I was told it will be 5-7 days from the day they process it. I was also told it doesnt show it was processed…!
Even the dept that said they would investigate said 7-14 days. its been 14 days!

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Adeel Ratani July 2, 2015 at 8:55 pm

The rudest customer service ever!!! Specifically Megan who works in reservations..ID # 31357…the minute she answered you could here attitude on the phone…she even said she’s not customer service she’s reservations…ANYONE dealing with customers has to have customer service skills which she lacked greatly! I asked to speak to manager so she put me on hold for 45 mins without transferring just on hold… People like her are making you LOSE customers – never have I experienced such RUDE, UnProfessional, uneducated about where they work type of service before. All the upper management needs to look in to this because reading the other reviews it seems like you’ll be losing a lot more customers. I have never been more disappointed in my life.

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Taylor June 24, 2015 at 1:45 pm

DO NOT EVER RENT FROM BUDGET. My husband and I went to Dallas for a business conference and rented a car from Dallas Fort Worth Airport location. We were given our paperwork and told to find the car in the lot. It was raining and started to freeze rain at the time. We got in the car and got on the highway. The car immediately began to fishtail and we knew there was something wrong. When we got to a safe location we noticed a tire was flat. IT WAS GIVEN TO US IN THIS CONDITION. We went to a gas station and put air in the tire until we could get to our hotel. Once at the hotel we called Budget to let them know they put us in a car on a flat in freezing rain conditions. They sent out a technician who could not change the tire and we were told we needed to exchange it. The nearest location was then closed. We were stranded at our hotel for the night due to freezing rain, snow and a flat tire. The next morning we exchanged the car and were then late for our conference. 3 months later we were sent a bill and charged a fee for $81.16 stating it was a fee for sending the technician out. How crazy is this??? YOUR COMPANY PUT US IN AN UNSAFE CAR in hazardous conditions and then billed us for it. I began calling the company to dispute the charges and was told a supervisor would call me within 48 hours, on 3 different occasions. Still no call back. NEVER RENT FROM BUDGET.

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Nick Miller June 18, 2015 at 2:44 pm

BUDGET SUCKS!

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Camella jones June 10, 2015 at 1:46 pm

Unless you want money to be stolen from your account I suggest you to NEVER use budget truck. My husband and I rented a truck and before we returned it we went to the gas station and filled the tank as directed to but was still charged over $60 for an until led tank. Budget is nothing but a bunch if thieves , they have access to your account and will charge you for any and everything to get a buck and then not return your money. I will never use budget ever in my life again. I have also filed a complaint with the better business bureau on them.

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Miguel Larios June 10, 2015 at 1:50 am

1) This letter was written in two parts, regarding my experience with Budget Rental Company:

I’m currently in day two of a chaotic mess with this company. I picked up a truck which had a bad tire, and they employee said it was fine, but I insisted that it be replaced. Now I’m on day two of a truck without a working transmission, and they knew I was traveling across multiple states for this move. I’m 8 hours from home or any family, and 10 from my destination. I’m pregnant, with a toddler, and three animals confined to a car. I also have a hired move and my husband, and we are all stranded in Vegas. After hours of being on hold, “disconnected”, etc I finally have a new truck which my husband had to go pick up. Now I wait for two movers to “assist” with moving my life from one truck to the next. I’ve been paying for meals and hotels out of pocket, and we are two days behind schedule. Not only has my husband been on the phone with this company non stop, but he had to find the shop, show them how to use their own computer, pick up the new truck, and guide the customer service of this company step by step of what we needed to happen. I want a full refund and expenses paid, but they are not giving us any information. This is one of the biggest events in our life, carefully planned out, and now I’m just upset and frustrated. I’m not using this company ever again. They are not even remorseful, polite, or attempting to do right by us.

Here I sit, a few days later. We’ve unpacked the truck, and are shocked at the damages, and the amount of items missing from the truck. A lawn mower completely taken apart, furniture ruined from fluids leaking everywhere, wedding gift furniture from my grandma scratched beyond repair, and the first painting/gift I ever gave to my husband has scratches all over it. I can’t sit on my couch without the horrendous smell, I cry seeing the furniture my ailing grandmother bought me as a wedding gift in shambles. I’ve yet to check my computer with all of my photos from my sons baby years, which I would truly never forgive them for should they be ruined. My sons crib, doubt it will be usable for the baby I’m currently pregnant with. I’m disheartened by the lack of empathy from this company. I’ve paid for three nights in hotels (needing 2 rooms) and have yet to be guaranteed any form of reimbursement. And better yet, they still wanted the truck back on the original turn in date at full price, even with leaving me stranded in Nevada for two days. One of those days, I was stranded in a tow yard with my son, and animals all confined to my sedan as well as myself, which I’m pregnant so I would have appreciated an air conditioned place to at least wait.
What if this was their mom, wife, or daughter? Is this how they would want the situation to be handled? I doubt it.

This should serve as a warning to others, and a prompt for change within Budget Rental company.

Regards,
Hope Larios

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Sandy Boeshart June 8, 2015 at 12:30 pm

We rented a Ford Fusion from the Akron Canton Airport and when we got to our destination we noticed we had a bubble the size of a golf ball. I called Roadside Assistances and asked if we could just have the tire changed out and they said no. We waited for over 8 hours to get the care changed out. It was not as nice of a car but we got home. After receiving that care we went to the store and my 11 year old granddaughter found a box of condoms in the backseat and white stains all over the back seat. This only shows one…The budget dealer NEVER cleaned the car and two: roadside assistance sucks. When I’ve called your corporate customer service all I’ve gotten the first time was too bad for you the second call was to let you know about the condoms and the person that time was very nice but still could not do a damn thing for us. Coupons don’t do anything for us. I was suppose to get a discount but NEVER did. The paper work looks that way but when I add the bill up there was not discount. You charged us $363.08 and that’s what the bill adds up to. I really feel we could be compensated for our 8 hours of having to just sit and wait on Budget to get a car to the tow company. I keep getting told the only one that can help me is at the Counter where we rented from well that is who gave me the so called discount but did not.

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Margaret Kelly May 30, 2015 at 1:44 pm

Customer service refusing to refund $83.49 to me. It was charged to me because I drove it from one budget center that closed on me after I told them the truck was too small, so I had to find a budget rental that was open to return it to. They tell me it was my responsibility to know what size truck I needed! Silly me; when I called and told Budget what I was moving I assumed they were the professionals. They recommended what I found out to be a truck used to move dorm room contents. I was moving an apartment and I told them the big items were a large sectional couch and a king size bed. No way we could use the truck they reserved for us. I work at USAA. When I called they answer “partner with USAA” making me feel well taken care of. When I called with a problem I was rudely treated and when I asked to speak to a supervisor they sent me to a phone that just rings. I spent 15 minutes listening to the phone ring the first time, and 30 the second time. Horrible experience all the way around. I really don’t think USAA wants to partner with this.

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Cindy Kull May 28, 2015 at 2:38 pm

On May 25th we rented a 24ft truck loaded it and left our home yesterday the 27th 1 1/2 hours later the transmission blew. At 1:30 pm we contacted customer service and 6 hrs later they came and towed the truck to a hotel . We were told that in the morning a new vehicle and a crew would be here to reload . Well it’s now 2:29 and a truck should be here with a crew in another hour. We are sitting outside again waiting. Our rental was for a one-way to Jacksonville NC from Clermont Florida and we have lost a full day not to mention we can not leave the truck because our belongings are there. The hotel is being gracious right now but we have no facilities to use and again we’re outside waiting. This is not how a company should be run.

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Ann Lachapelle May 22, 2015 at 6:41 pm

My family has never used Budget before and never will again. What should have been a 10 hour trip has now become don’t know when they will arrive.Truck broke down just outside of Valdosta Ga. took over 4 hours to come to them.The truck couldn’t be fixed asked if they could get 2 smaller trucks were told no. Might not be able to get a truck till Tuesday! Really??? In the mean time all their belongings are in this truck getting towed to somewhere. Having to stay in a hotel till than if they find one that will take cats. Also traveling with them. Not good customer service!!!! My son just started a new job now he’s going to have to miss work lose pay and possibly his job.Don’t understand why it would have been so difficult to let them have 2 smaller trucks had enough licensed drivers. Maybe a little inconvenient for the company but atleast an easy solution to the problem. They paid out alot of money for the truck and it seems like no one cares and they are causing the problem. Never again and will try to talk anybody that thinks about using this company to think again.

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Ramona Bartell May 11, 2015 at 9:06 am

The Orlando airport site is the worst to deal with. You always wait an hour. The employees try to push everything on you. There is a gal there named Cathy and she needs to go! Her attitude and sarcasm to customers is beyond belief. All we were doing was charging drivers after several days. We called first to make sure it was okay. She wouldn’t allow it and she wouldn’t let us talk to a manager. We went to the office inside Doubletree and the guy there had it done in 5 minutes. This is my third bad experience with budget, you’re out!,,,

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will hughes May 4, 2015 at 11:57 am

i implore you to never use budget again. i got screwed twice in montana. to handle the dispute you just get turned over to an agent called PurCo in Utah as their claims agency. What a joke. No reasoning, nothing. A company that treats a customer this way should have no customers. Use Enterprise.

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Mike Jones April 30, 2015 at 11:59 am

DO NOT rent a car from budget!!! My dealings with budget Rent-A-Car in St. George,Utah ruined my family vacation. SHELLY CLARK The manager was very unprofessional and super rude and did not care one way that she ruined my vacation by not having my reservation available to me. I’m never renting from budget and I’m telling everyone not to use budget in St. George Utah. SHELLY CLARK SHOULD BE FIRED

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D Bradford May 5, 2015 at 11:56 am

Mike, I have had the same experience with SHELLY CLARK, the so called City Manager for St George. I first contacted Budget about an overcharge on 3/13/15 and since then have contacted Shelly on the phone and in emails again on 3/27/15, 4/11/15 and 5/4/15 and either get a response that the refund is being processed and should take 7-10 days or no response at all. If she is a representative of what Budget considers management material then it is no wonder that they are one of the lower rated rental car companies. At this point I am contacting the corporate offices.

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Anne April 29, 2015 at 2:32 pm

Do not USE BUDGET, I rented a car in Fort Lauderdale FL returned the car with a full tank of gas. They charged me for a full tank costing $78.00 now the won’t reverse the charge. I have proved I paid and still refuse. DO NOT USE BUDGET

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Marti April 14, 2015 at 8:43 pm

I rented a car by phone and paid for it with a MasterCard( PayPal ) It was paid in full.
When I got to the airport to pick up the car they said that their machine does not allow them the use a paypal (Master-card) at the counter. I had to go next door to Dollar rent a car and they were happy to use my card. I called PayPal to tell them the story. They said that they would look into it. I got a notice that they are refunding the full amount in 5- 7 days but that does not take care of all the pain and suffering I had to go through at 3:00 in the morning to rent another car. I will not use them again.

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Erica April 9, 2015 at 4:04 pm

Please do not use budget in Los Angeles. It took over 1 hour for shuttle to come pick up you. Hold on for the ride because the wait time for the car is 3 hours. The line wraps around the building

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Kellywilfer April 6, 2015 at 10:08 am

I am a teacher and on spring break……I arrived in Pheonix Az at 11pm and took the shuttle to the rental center, where upon arrival I was givin a number to wait. 20 min. Later my number is called. The young lady told me they didn’t have a mini van that I needed to pick a different vehicle. I picked a chevy traverse. We needed to fit 6 woman and luggage. They asked me about fuel and said it was $2.55 I’d you pre pay, I asked how much if I don’t prepay, just in case, the answer was ” not much more than that it’s not a big deal. I also wanted to add a driver, they said I couldn’t do thAt with just a picture of her license that she needed to be there in person. I said I have to come back and pick up the other ladies tomarrow so then what? He said park in visitor parking down stIrs and just come back up to the counter and they can add her. So the next day I drive back to the airport to pick up the other ladies and park in visitor parking and walk 1/4 mile to the rental center. Upon entering I stood in line and the lady told me to take a number, I said no I have my papers I just need something fixed. She said I needed to take a number, I said no I will take the next available counter person, so she talked to one of them and they took me next. The lady at the counter was terrible. Her pants were so tight she could not button the button and her white shirt wasnt very white Nd it was very tight so the buttons were gaping apart. She took my papers types in the computer then said it kicked her out she needed all my papers and stuff again and that it would be 13.99 a day. I said they didn’t tell me that yesterday at pickup. She said we that’s what it is and proceeded to get kicked out of her computer twice more. I was very frustrated by this point, so she asked the young man next to her to take us and handed him our papers. So we move down and he takes all my stuff and starts typing in our info. Finally he says ok your all done id you sign by your name. He said I waved the 13.99 fee for all the inconveniouns. I said thank you very much, we took our papers and left. On the 2nd of April on our way to the airport we got stuck in traffic, so we decided to pay for budget to fill the car back up so we wouldn’t be late. (Since I was told it wasn’t much higher then the pre purchase price). So I drop the ladies off turn in the vehicle and while on the shuttle bus started reading the ticket. Tank 5/8 full but $80.76 for fuel service, and another 11.11 tax charge. The difference in my bill was 106.38. I was not very happy, so after I checked in and got through security I called customer service and the young man told me that the fuel price was 9.79 per gallon and it needed 8 gallons to refill it. I told him that it was stated to me that it would not be much more than the 2.55 pre purchase. He said well you signed a contract maybe you should read stuff before you sign it. I said I didn’t read all the small stuff because I was told it wasn’t much more than pre purchase price. The young man said well maybe you should read stuff before you sign things. He would take 25.00 off, I said that that was unexceptable, and he said technically I don’t have to take any off. I to.d him I was going to write corporate and he said that’s your choice, this is all I will do for you…next time read stuff before you sign it. Have a nice day and hung up. I have never been treated so poorly by so many people as your employees treated me. Highly disappointed.

ladies and then weI took my papers down to the parking faucial its, put my luggage in checked the car over and proceeded to leave. I had to wait at a gate for another

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Lively March 31, 2015 at 12:30 pm

Picking up a rental today – scheduled the rental back in November 2014 & have always “requested” a vehicle – gotten it everytime even though they “cannot guarantee” it – hence why I schedule rentals when I do – it’s spring break/Easter/etc – never had a problem before today – cld to ck on it as I have cld several times since Nov & have been told we have put your “request” in your file w/your reservation and should be no problem – we get vehichles from all over and all the time – today they tell me they have the other vehichle – NOT the one I asked for for the the last 4 months!!! They insisted they called Corporate and were told that because they have a vehichle in that class they couldn’t send them another one…. This is HORRIBLE customer service. The people that I had spoken with throughout the last 4 months I was told work for the lady I spoke with today, so I’m guessing she was a Manager/Supervisor – should not be in that position – when I explained by reasoning for the specific vehichle – regardless of how petty it is – she just asked “do you want to cancel your reservation then???” Not, I’ll call to the offices around here and see if they have one, which I had done for me in the past, and when I said no I’d hold the reservation for now – she said ok and hung up. Great customer service, right??? WRONG. This is just unacceptable – wake up people – what happened to customer satisfaction??? Not happening at Budget. If needing a rental I would seriously suggest going elsewhere…..

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J. M. Teeler March 26, 2015 at 11:23 am

Left my GPS in car when i return it they said they did’t find it called before i got on the plane
WOW what a joke. This company have very dishonest employee, talked to the manager she told me to giver her my serial number of mine and she would check to see if it was put with there told her i nolonger had the box. and ask her to ask the employee who clean out the car if he or she saw it . sent a letter to corporate office got a computer generated letter back. Now i see why the employee and manager did not care it roll down hill……. DON”T RENT FROM THIS COMPANY……. NO CUSTOMER. If they need $99 GPS system that bad what els is they taking from customers….

Shame on you Budget

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Francis Callery March 24, 2015 at 10:38 am

Just found out that I got charged an extra $300 for my car rental because they gave me an up grade due to the car I prepaid for was not available. Even though received an email the day before that the car I “PRE PAID” for was waiting for me. Wound up costing me almost $900 dollars to rent a car that on line goes for less than $500. Spoke with customer services and got the transfered from one person to another until I got an answering machine. I will never use Budget again and will also tell as many people as I can not to use it.

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Tom T March 18, 2015 at 1:21 pm

did a reservation, paid with a different credit card and the freaking company charged me a $50 no show, and now I cant talk to anyone to get my $50 bucks back
Will not be renting a car or truck anytime soon

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Amber Farmer March 15, 2015 at 10:21 pm

DO NOT USE BUDGET!!!
Friendly staff until the point of me leaving a box of jewelry in my rental.
Not ONE person from Budget has responded in any way other than, “let me transfer you” or, I am honest in saying, a cold hard hang up in my face. The representative put me on hold to “help” me, but I could hear her helping a customer at the counter; once I said, “Hello,” I heard her grab the handset and disconnect the call.

I have completed an online lost report, with no contact from Budget.

I am now working with the airport police, but I feel that whatever Budget employee “found” my $1,000 ring is not looking to be honest, and every other employee on and off location, assumes hiding / disrespect / nonsense is the norm for this company.

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Chris Hogan March 14, 2015 at 11:51 pm

To whom it may concern at Budget Corporate office. I am a father of an 8 month old son that works nearly every day of the week and has no free time at all. I booked an online reservation for a rental truck for 0830. I called the day before rental and changed it to 1000 am. They said there were no problems with that and it would be fine. So today came…the woman from VA Beach Newtown road called and I explained to her that 1000 was the pickup time as agreed last night with the personnel from your company. She called me back at 0930 and said they really Ted out the truck I needed to move. Quickly added she would get another one and have it there in 30 min and she would call me as soon as she made sure of it. Well….4 hours went by and I called a total of 18 times multiple numbers and the ones used to contact me with no answer. I drove to the place on Newtown road to see if maybe she brought the truck there and forgot to call.. what did I find!! I found a locked door that said open and not one truck near the area. I called budget again on fire at this point because it was 1349 and most places closed at 1400. I went to the next nearest place to get a truck. This time it was the VA Beach Blvd place. There were 3 16 ft trucks as I saw them. There was one male employee there who was fighting with an older woman about costs and road hazard that she opted not to have and was still charged for it. I explained the predicament that YOUR company caused me and he said he would be with me shortly. It was 75 minutes later that I was told no because there were 4 bookings for tomorrow morning. I assured I would have the truck back and how your company already completely screwed my day as it was pouring down rain and it was overcast earlier and I would have been done. He called his manager and was told no they need it for tomorrow morning. Now I was irate. The woman now called me back from earlier and let me know she couldn’t get a truck. I surprised her by telling her I was at her place and saw the open sign with her no where near and the place locked. She basically froze and said good luck at this point and said go to Norfolk as there is one there. So now I go to Norfolk and finally pick up a truck and told this woman the situation and the proceeded to say I heard it from and I quote the name Margee who was the one that didn’t call me for over 4 hours and gave away my rental and obviously did not care a bit. This woman could care less. Your business caused me to lose 500 dollars as I had people scheduled to move me at 11 to 1300 and they get paid regardless because I wasted their time. I drove an unseen distance to all of the rental locations back and forth wasting my fuel…you costed me 500 for people supposed to move me. You caused me to have to move in the worst weather conditions and you took a ton of time away from my baby. This behavior and what happened cannot be justified. I warn others of what you have done to me the hardship you have caused truly ruining my once excited move and costing me time and money and time with my family i will never get back….your employees are a joke who obviously have no care in the world for the customer or their time. I don’t wish my worst enemy to have to go through what you did to me. I expect you to contact me ASAP or I will leave these comments along with more on the better business bureau website and I will never recommend your business. EVER…

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Extreamly upset March 12, 2015 at 4:23 pm

NEVER again will I even think about renting or telling people for that matter to rent from Budget they are a bunch of crooks! We rented a car and returned it. they said we will bill you and you will get a receipt through your email… a week later we get a phone call… they lost the car and are blaming US for it!!! are you kidding me… to top that off they gave me two different names as to whom the manager in charge is and then they said they do not have a phone number for us to contact them back .. (but if we give them our number they will call us… So this is a one way phone eh??) Because we were hung up on 2 times over the 1800 number we found online we drove to BWI airport during our work shift just for the so called manager to tell us this is your fault we don’t have to help you good day. Great customer service skills no one seems to know what their doing in that place I would rather buy myself a cheap car to put around in then EVER rent from these jerkoffs again.

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James Smith March 7, 2015 at 10:49 pm

Dear Budget Rental Car and Corporation, CEO and Board of Directors, 3/7/15 8:07 PM

It is with regret that I make a complaint that I am forced to do, because I am forced to be disabled, and therefore with limited writing abilities as I will now prove.

Budget Rental Car, Ft Lauderdale/Hollywood Airport, Florida, earlier by a few minutes, 3/7/15 3:51 PM, employees in spite of my repeated begging, refused to give me a receipt for my voucher rental car services, that I had increased to a larger car, that I had just paid in fulI, with my credit card name on it. I had just paid $291.88 for six days of car rental.

They failed to explain the bill to me.

When I said to both Mr. William Lee and Ms. Jenifer last name refused, give me a receipt in my name or cancel my payment; she and he refused. He escalated getting further un-business like and more out of control because I was persistent in normal business procedures asking for receipt giving in the name of the payee, myself.

He earlier said the voucher was in my name, and could not be put in anybody else’s name, when it fact it was. He refused to correct the mistake by putting the bill in my name and the payment I had just made in my name. Any common sensible business person knows you cannot take money and not give a receipt in the payees name.

Then he continued to escalate the situation getting more out of control. A disabled person does not deserve such abuse, when I asked that he and she, cross out the previous name on the bill I had paid, and put in my name, in hand writing, and initial it, to substantiate I paid in my name and give me a receipt for it in my name. The additional reason for the discrimination was that I had admitted to being disabled, because I had told them the rental car, was to get to my medical therapy, prescribed by a doctor, that I was disabled and needed treatment.

Then he escalated the situation further, because I persisted to ask for his and her help, as he was blatantly interfering with my right to medical care, that had been prescribed by my doctor, which travel expenses in the Budget car I had incurred, to get to medical therapy.

I need that receipt to get medical expenses counted, for relief.

He and she are interfering with my medical care by refusing me my receipt in my name, and voucher, and voucher receipt in my name, blocking my ability to file for medical expenses reduction. This is direct interference with my medical care.

It would be a like refusing the rental car lessee help with a receipt in their name, a bleeder (hemophiliac) for accidently bleeding on Budget’s counter, because they do not help bleeders with car rentals rental receipts in their name. Here are not Budget employees blatantly prejudice against the disabled, for the disabled to get to medical treatment transportation in their own name. Is this not discrimination against the disabled keeping the disabled from showing self sufficiency, from being treated as a person?

When I said to both Mr. William Lee and Ms. Jenifer last name refused (who refused to identify herself, though moments before she refused my credit card payment without my ID, not only did she not give her last name but no ID nor did Mr. Lee); I wanted my medical expenditures car rental, getting to and from medial therapy, for which I had rented the car with upgrade, the car rental in my name as ordered under the voucher; that improper receipt was given, namely not in my name, that is discrimination and even more illegal against my disabled state, and I would sue; he immediately threatened me, for stating my rights, and I was threatened with the police by Mr. Lee, to keep me from pursuing my civil rights under the law, and ADA, and for stating my claims and revealing in good faith information. Most over confident prejudice, people say go right ahead, not threatening arrest. Is it clear that the squeaky wheel does not get the grease at Budget, when they are disabled, are asking for help and are refused, and say to the employee: me the disabled, I will pursue my civil rights, instead I am told I will be arrested, what a great service you do, no?

Is this friendly service? Do you advertise good features? Is this a case of false advertisement?

Mr. Lee said he would not give any receipt to me at all, to further intimidate me, when all along I had it in my hand, so vicious was he, he I feel worse than his employ in abusing the disabled me, he getting ever more out of control escalating his anger while a disabled person is asking for help. How out of control he was, not caring to check as to what had been done; I, when he, she and you already had apparently, already forged my voucher putting it in someone else’s name; all the while I held the new receipt in my hand.

You as individuals and corporation subverted the voucher in my name, and put it in someone else’s name. Then refused to give me a receipt in my name, after I had paid for the subverted voucher now and with the upgrade to a larger vehicle, days before thinking I was paying on a real voucher, not knowing you would refuse payment by me in my name, and refuse a receipt in my names. I clearly gave you allot of slack, here!

I have signed nothing, nothing for the payment with my charge card, American Express, payment.

I want my money back because of the blatant discrimination, which money that is to immediately be, taken of their employment income, Mr. William Lee and Jenifer, last name she with held (who refused to identify herself as she asked me with the simple courtesy, though moments before she refused my credit card payment without ID), who willfully and personally refused to help the disable out of common curtsey.

I request you verify by accounting outside your corporation, in an email at: lo***@juno.com.

When I am rarely overbilled at a store, I ask for the item for free and get it, because of their wanton disservice.

You are asked to credit back my payment please, and send me a promissory email for the $291.88 this week, with the cashiers check issued by next week, and I will temporarily halt pursuing litigation for five months, while you have proven you have diligently finished disability access training, by about face excellence; proven by disabled persons getting service from you without discriminations and I will settle; no promissory email this week, then I will litigate asking for $5,000,000 from you for me and a billion for the rest of the disabled people you have discriminated against.

I can no longer take the discrimination and abuse by prejudice people lacking the most elementary curtsy, I am hereby resisting. If the language in this my email is not enough substantiation for you that I am disabled, then I will no longer persist for my rights with you, but turn it over to a legal team, who are pro bona, and or working for disabled rights organizations. I am not strong enough to do more than ask and state my claim with you. If you continue to persist against my three requests, I will get help from sympathetic persons and organizations, who are more powerful than you, Budget Rental Car.

I suspect a team of attorneys will find routine discrimination as an in bread culture at Budget Rental Car, and perhaps even in written policy, and may well warrant a class action suit and most certainly a suit. How well do you comply with the ADA?

Please refer me to the news media that you feel care for the disabled or better yet your competition or better those who know your history?

I request a copy of the counter video and of Mr. Lee in the back room.

Reservation Number 01309710-US-3 Space No. 620

Rental Agreement Number: 457387700

Sincerely,

James Lawrence Smith
PO Box ***
Portland, OR 97208-2024

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Stefni March 1, 2015 at 2:29 pm

Budget Rental is the WORST company I have every had to do business with and I recommend to everyone looking for a truck rental to go anywhere but Budget!! This review is for 2 locations – Budget Colima Rd., Rowland Heights and Budget S. Citrus, Covina.

I should have known this rental was going to be bad from the first phone call I made! I went online to review prices and locations. The website says a 10″ truck rental is $19.99 plus mileage. So, I called to make a reservation rather than online. The rep argued with me that the 10″ truck was $29.99, not $19.99. I told her I was looking at it on the website. She told me I was wrong, put me on hold, and came back with an offer for the 10″ truck discounted to $25.99! I told her never mind…I decided to do the rental online for the advertised $19.99.

I went online and made the reservation. All went smooth. I decided to upgrade the truck to a 15″, which was priced at the $29.99 the rep was trying to pass off for the 10″ truck. My reservation was made appx. 5 days in advance of my pickup date, which was a Saturday. I had a crew hired to move furniture at 8:00am the morning of my reservation and since it was supposed to rain in the afternoon, I requested an 8:00am pickup time at the 18750 Colima Road, Rowland Heights location, which was 1/2 mile from my home and 2 miles from the location the furniture was moving. This was to be a very short distance move…appx. 5-7 miles total round trip travel.

On the day before my reservation, Friday, at 2:00pm, I received a phone call from Budget Rowland Heights that my truck was not available for Saturday. It had been involved in an accident. They had no other trucks available. I was frantic and told the agent to please find me another truck at another Budget location. She actually did not offer to find another truck at first and I had to get stern with her and explain the urgency of this move on Saturday before she agreed to help find another. She located one at the Budget Covina location, but it was going to be a 24′ truck! This was huge and would not fit in the parking areas I was needing to go but I knew that on a Friday afternoon, at the end of the month, finding anything else would be difficult. Also, the Covina location is over 10 miles one way from my location which meant more time and mileage driving just to get and return the truck. She agreed to honor my original price for the 15′ truck and would discount the mileage.

She called me 3 times that afternoon to confirm the truck was available and my pickup time was still 8:00am. BUT…at 6:00pm Friday evening, I received a phone call from the Budget Covina location informing me the truck would not be available for pickup until afternoon! This was UNACCEPTABLE!! I had a crew hired and it was going to rain in the afternoon, which it did! I explained this to the agent but he would hear nothing…just ended the conversation with “that’s when the truck is available, are you taking the truck or not?” I was so upset and stressed. This was a necessary move that MUST be done that day, as my mother had just passed away the weekend before and I was required to move her belongings out of her nursing home apartment by the last day of the month to avoid another month’s rent. Now everyone else was closed and I had no alternate options. I called back the Budget Rowland Heights agent and told her the situation. She was shocked, said she just received a call from the Covina location that the truck was available at 8:00am and did not understand. She put me on hold, tried to call Covina, but they did not answer. She then said I would have to wait until the morning to find out more. I could not do that!!!

I decided to call UHaul truck rental, appx. 2 miles from my home. Although it was after hours, someone still answered! I told the agent how frantic I was and he calmly said he could give me a 10′ truck for the next morning at 8:00am, “NO PROBLEM!” He was a blessing!!! Later Friday evening, I received an email from Budget informing me of a $50 cancellation fee if I cancelled the truck or was a no show. I then had to call their 24 hour service line and argue the point…claiming they breached their contract with me and it was not my fault I was cancelling. The agent finally agreed to waive the cancellation fee…but we will see on my next credit card statement whether that is true.

On Saturday morning we went to UHaul, City of Industry, received EXCELLENT customer service, were treated like their favorite customer, which they did to all that were there, and got our move completed by noon, before the rains. I WILL NEVER DO BUSINESS WITH BUDGET AGAIN and recommend anyone else to go to UHaul to conduct their future business. I hope Budget Corporate Office sees this posting and does an investigation to the incompetency and laziness of their personnel.

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Brenda Reaves February 24, 2015 at 4:26 pm

I rented a car at the Tri-City airport July 24, 2014. On July 27, 2014 there was a significant storm with hail at the hotel. The car I rented as well as others was damaged during that storm. The damage to my vehicle was minor, no paint damage and the dimples could have been pulled out. I heard nothing of the claim and called to find out about it. They said no claim had been filed so it looked like it went away. Fast forward to today, Feb 24, 2015 and I received a letter stating that a damage claim had been filed and that I owed them over $2K. Let me ask you, does this sound right to you? 7 months later and now I have to scrabble around to file a claim with my insurance company. If you are that short handed and can’t get business done in a timely manner then it is not my fault and I should not be punished for this time delay.

This is the last time I rent from Budget. They were my go to but not anymore if they are going to treat their customers so bad! I lost my credit card paying for my deductible because they only gave me a certain time period, that has passed.

Brenda R

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lorraine February 24, 2015 at 1:55 pm

I booked a mid-size car in late November for pick up at Tampa on January 12. When I got to the airport – the fellow at the downstairs desk told me there were no mid-sized vehicles available and they only had a Ford Fiesta – get real, my husband is handicapped, and there were 3 of us. They tried to UPSELL us into an SUV – get real. Well we had no choice after an hour of haggling – went upstairs to pick up the vehicle and was VERY HAPPY to find out from the girl upstairs (I think her name was Semayna) that there were mid-sized vehicles available and she changed our paperwork and put us in one – either train your people properly or stop trying to upsell – the girl upstairs deserves much credit for helping us – I’m sure you can locate her name by the date and it was around 2:00 PM on January 12 at Tampa –
That does not bode well for travelers –

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Disgruntled February 23, 2015 at 7:19 pm

I was told by customer service that the dealer said I dropped the truck off on Monday at 11:30 a.m. instead of Saturday. Someone is lying. We were at work. My phone record showed that we made several contacts on the day we were returning the truck!!!

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Disguntled February 22, 2015 at 5:42 pm

I rented a truck in Florida with an agreement that the truck would be returned to a location in Richmond Hill on the third day. The HOA is very strict about parking a 16′ truck in front of the house, so we returned the vehicle a day earlier. We did not know the location so we called the dealer to get the direction and we were told to put the keys in a drop box because they would be closed after 12:00 p.m. on the Saturday. I was billed almost $300.00 for returning the truck about mid-day on Monday. I was not informed about it and it was automatically taken from my account. I have been trying to talk with customer service about the mistake and each time I was given the impression that I was lying.

I called the dealer who refused to speak with me and kept redirecting me to customer service. He was very rude and hung up the phone.
I am very disappointed because I have been renting with Budget for many years. Why do they have a drop box? I have rented with U-Haul and had to leave the truck and put the keys in a drop box on the weekend and was NEVER charged or told I returned the truck late!!!

Please check your statements often. I did not see the extra charge on my statement until four months later.

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Ryan J February 13, 2015 at 6:12 pm

I rented a car on Feb 6th and paid with my visa debit/credit and had no problems at all with this method of payment. The manager was so friendly and helpful and said next time you guys come back, I’ll help you out with a car for your upcoming wedding. So this weekend (2/13/15) my fiancé and I planned a vacation to Reno and we reserved a car online. We get to the airport, and the representative tells me that I cannot rent a car because of a ridiculous message by Equifax saying I cannot rent a car. I am so furious and upset that they would not help me with this situation. They gave me no explanation and had me call a number where I could not reach anyone. Not only did I have to cancel my trip to Reno, I am now out $130 and cannot be reimbursed by the hotel. I would not be complaining if this was the first time renting from budget, but considering I rented a car just last weekend with no problems, it infuriates me. Not only do I want an apology, I want an explanation as to why the manager had no problems renting a car to me, but today they would not allow me to. This is unacceptable and if I were planning a trip elsewhere I would have been stranded.

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Angeline February 9, 2015 at 12:25 pm

I was charged 5 seperate “temporary holds totaling over $1200 for a rental that should have been only $247. They applied most of the holds during my rental period because I had to extend for a few days. When I went to drop it off they did additional holds and THEN did the actual charge. This makes no sense because I was dropping it off. Why did they do all the holds on the same day that they also did the actual full charge?? The manager and the counter person at the Oxnard Airport are rude and unhelpful. They charged me for the extra hour that I had to wait in line to return the car. I was late returning it because They were helping another customer.
DO NOT RENT FROM THEM…….YOU WILL GET SCREWED OVER ONE WAY OR ANOTHER!!!!!
RENT FROM ANY OTHER CAR COMPANY EVEN IF IT SEEMS MORE EXPENSIVE…..!!!

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Mike szabo February 3, 2015 at 7:08 pm

Greetings,
On this past Super Bowl Sunday during the biggest snowstorm in many years, it was just before dark and my wife and I were leaving Detroit Metro Airport when suddenly I got a BLOWOUT on my rear tire. Very loud and scared my wife half to death.
Snowing like mad, visibility very bad I had no where to get off Merriman Rd. The only turnoff was at the “car rental return” area. So I pulled into Budget rental and went inside and was directed to the manager. Her name was Rebecca. I explained my problem to her. She was very very busy at the time, all bundled up in her winter foul weather gear, running in and out of the building doing what seemed like several different jobs. She said to me that she would be right back. When she returned she directed me to the garage where the cars vacuumed and cleaned and said I could pull in there and change my tire, I did and was on my way in no time. She was truly a lifesaver that night……. Super Bowl Sunday in a big snowstorm.
Please see that she gets the cusps that she deserves. Of course it was the Romulus, I’m. Store at DTW
Thanks again,
Mike and Tonia Szabo

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d.conner January 31, 2015 at 7:06 pm

on December 11,2014 I rented a car from budget rent a car in Decatur Ga. they told me the cost of the rental was 329.00. They would put a hold on my card for 523.00. When I returned the car they charged my bank card the 523.00. they later refunded me back the balance. I have rented cars from budget since 1985, and have never had them charge my card for the full amount of the hold. I called them to see what happened and they said that was their policy. Also when I reserved the car on line the insurance was 10.00 a day. when I went to pick up the car the sales person said that was not their insurance company and I had to pay 26.00 a day for the rental or I could not rent the car, and that I had to contact the other insurance company to get my money back. I contacted the other company and they told me that budget did not tell the truth they could no write a policy under budget name if they were not authorized. needless to say I did not get any money back. I ended up paying 148.00 to rent a car for 4 days in insurance. To top it off I received a letter from a company called VMS saying I owed 3.80 for a toll plus 40.00 in service charge. there is no way I could have driven through a toll booth in Florida without being stopped. 2months later. and budget gave them my credit card number to pay the fine. How dare they give out that information without contacting me. That information should have been destroyed the minute I returned that car. I will never rent from budget again. All those years I rented from them has gone down the drain. Beware who you give your credit card information to.

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Doreen Beaudin January 22, 2015 at 4:54 pm

My husband and I are extremely disappointed in budget,,we have rented autos from them from many states, several times and always had good service. This last time (and it will be the last time) they got us pretty good, but not as good as they would have liked to.We rented a mid size car in San Jose, Costa Rica for 8 days – we were quoted $205.00 plus taxes and any additional fees – for GPS and Liability tax. We did expect the bill to be about $550.00 – but, you guessed it our total was $738.17 and at that we were lucky, they even wanted to charge us for missing floor mats from the back seat (of course these were non- existant) – they didn’t push the matter when they saw the anger in both my husbands & my sons faces, what a cheap underhanded trick. Beware! I’m really sorry to hear budget has become such a cheap, unreliable company…they had a good name for many years, but, looks like its all down hill now.

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TeLitha Peterson December 28, 2014 at 9:00 pm

I will never go through budget, nor will I ever recommend budget to anyone based off of the treatment I have received as a new customer. I spoke with a man yesterday by the name of Victor who took my reservation and gave me a quote. I actually called around to Peneske and Uhaul and went through budget. I was given a reservation number and was told the info would be mailed to me. I even asked to speak with his supervisor so I could give him kudos for giving me a great experience. However, today when I went to print my info from my email about the reservation info, no such email exist. I called today and got a female names Jesse that told me my res # given was not valid. Frightened because I gave my Credit Card number, I said it was not possible. She told me there was nothing she could do and I had to call in the morning to the customer care number. Keep in mind I am scheduled to be on the road tomorrow morning by 9:00a.m. I asked to speak with her supervisor and a female name Unique identifying herself as a supervisor told me the same and hung up on me. I called back, Jesse answered again and when I asked for the corporate number, she hung up on me. I called back again and received the same treatment. If I have to stay up all night and post this message to every budget site of Facebook that is what I will do because it is unprofessional that I was treated in such an awful manner in an already stressful moving situation. I will NEVER recommend budget to anyone and to show my full gratitude I will share this story with whomever will listen. And even though going with UHaul is a couple hundred dollars more expensive, I would rather have the piece of mind to know a company has my back when budget did not.

Sincerely,
TeLitha LiLi Peterson

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Wanda Boyd December 2, 2014 at 1:16 pm

Rented car in Oklahoma City Airport….the car was a piece of SH*%. The plug adapters to charge phone and GPS were not working…..on top of that to my surprise in the evening the back lights of the vehicle were not working causing me and my children to drive around town with the emergency lights in hopes i didnt’ get hit from the backside by an eighteen wheeler. Did they give me a refund for all my stress ….NO!!! Never ever will rent any vehicle nor will i recommend Budget to anyone.

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Mikeypety November 15, 2014 at 4:26 pm

Used priceline reserved budget rent car with agreed
Price. The budget agent, at the Cleveland
Airport rental site, a heavier mild blackish
Spanish woman, I’ve seen her before,
When in Cleveland. She fooled me
Ignored the priceline fee I already paid, double
Charged me, it was the first time I used
Priceline so I was ripe to be ripped off.
I complained to the assholes a Budget.
The corporation didn’t help me, they said
Call priceline who I already paid. That
Budget scammed me for a hundred dollars,
Budget and their chairman Robert L Nelson
Can die of horrible painful cancer, I hope
Mr Nelson’s children and wife get painful
bleeding Ebola and die horribly too.

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k QWood November 14, 2014 at 4:09 pm

Booked on PRICELINE and than Budget in PHX, AZ also BILLED for the car. BEWARE!!!!!

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Bree October 28, 2014 at 3:57 pm

Today on Highway 99, going through Gridley, CA 95948, at approximately 12:30pm, a Budget truck (a company one) ran through a red light going way over speed limit. Not only were they speeding, they went around the stopped cars, and passed them using the left hand turning lane. I was attempting to get their liscense but shockingly, they speed of recklessly after having to stop at a red light they couldn’t fly through. I was going to call the police but I did not have enough time to get any information from their car.

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Alesia October 23, 2014 at 8:39 pm

From looking at the previous complaints it doesn’t look like this is going to get any action. However, I must still post this complaint. If I could rate this company any lower that 1 star it would be a -0. And it is such a shame because I have had good luck renting from Budget, but then again it was from Vegas to CA. The location I tried to rent a moving truck from is located at 8393 E Foothill Blvd, Rancho Cucamonga, CA 91730 Phone:(909) 989-1905 (Rhonda). I made a reservation for a 16′ foot truck on a Thursday, my confirmation said pack your bags you are confirmed. I was moving my daughter to Vegas on a Saturday morning and was to pick up the truck on Friday afternoon at 4pm. My daughter and I arrived Friday afternoon about a 1.5 hours before our appointment time only to find a note on the door that said “be back in a moment, went to pick up truck”. We waited for about 15 minutes and then phoned to make sure we were at the right location. This is not your typical Budget Store but a stand alone office on a RV lot. Rhonda answered the phone which was her cell and while talking to my daughter on the phone she was completely unprofessional, rude and sarcastic. When she answered the phone she said hello and my daughter’s response was is this Budget? Rhonda sings; you got it. My daughter then proceeds to say we have a reservation to pick up a truck and I want to make sure we are in the right location because this doesn’t look like a normal pick up location. She says, well don’t you see the note on the door?. My daughter says, yes. Rhonda says then you must be in the right place, don’t you think? Now my daughter is fuming. As we sat in the parking lot waiting for someone to come and open the office we noticed that a lady drove up not in a truck but her own personal car. She got out of her car and sashayed her way to the office. We gave her a few minutes to get settled in and then proceeded to conduct our transaction. Here is where it ALL went down hill and fast. I gave her the confirmation number and she typed it into her computer only to tell me she couldn’t find the reservation. She looked again, same result. She asked me if I called the 800 number to confirm the confirmation and I asked her why would I do that when I have a reservation/confirmation number. She then says, OH! The online system and the office systems don’t really talk to each other. I said to her how is a customer supposed to know that? She shrugged her shoulders and says I don’t know. Then we went back and forth and she said while driving back to the office I called my inventory guy and he has advised me that we do not have any trucks available at all, no where in the area. Are you kidding me? I said, so if I had come at my appointment time of 4:00pm, then I would be out of luck of trying to find and reserve a truck through another company because everyone would most likely be closed or out of trucks also. She said, probably so. I asked her where is the customer service she said I have no control over what is being presented to you online, you should have called the 800. I said, I can go online and reserve a flight, I do not have to call the 800 number to confirm my plane reservation why would I think that this be would any different? She just looks at me, like I was the idiot. While she and I are talking she says my inventory guy will be calling her and points to my daughter. I said for what reason. She says oh, to let her know that we don’t have any trucks today. I said, but that’s what you are for. Why would he be calling and where did he get the number from to call her. She said it’s on the reservation and I said no it’s not because my number is on the reservation. So you must have given it to him. She says well she’s going to get a call and we don’t expect any until probably Monday or Tuesday next week. I said, if I wanted it on Monday or Tuesday I would have reserved it for one of those days. What good was that going to us on a Friday evening for a move on Saturday? Sure enough my daughter got the call….The inventory guy Eddie tells my daughter that Rhonda has probably relayed this info to you but we don’t have any trucks to rent to you today. I got tired of fooling around with Rhonda because one; she was not worth my time and two; it was getting later in the day and we needed to find a truck. I asked her to cancel my reservation and advised her that I better not be charged since I was canceling less than 24 hours. She looked over at her computer and says ” Ooo! IT’S ALREADY CANCELLED.” I said, how is that possible and I just asked you to do it? She says, it’s beyond me. My daughter and I were at a loss. We sat in the parking lot and made phone calls to at least 3 other locations nearby. Wanna take a stab at who answered the phone? You got it, Rhonda. She starts laughing and says I am in control of the offices in the surrounding area. We left the parking lot a little down but not defeated. We continued to call all of the truck rental companies in the area. We drove West on Foothill and ran into U-Haul. They were more expensive online that’s why I chose Budget. Once we explained to them what we just experienced they kind of laughed and said it happens all of the time. They called their district manager and he was willing to do a price match. This U-Haul location did not have the size we needed and advised us to go the location in Upland. So back up Foothill we go. Wanna take a guess at what was pulling up to the Budget office? You got it again! The 16′ truck we had reserved. We sat and watched to make sure that this truck wasn’t being picked up by someone else. After about 15 minutes the driver got back into the truck and went back the same direction he came from. I took pictures of the truck on the lot just in case someone says there was no truck delivered. DO NOT RENT FROM BUDGET!

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Yoly December 2, 2014 at 10:36 am

I had the same experience, just from a different state…we drove 10 hrs from one state to the next, where our furniture was at. plus drove an addl 2 hrs away, where we reserved the budget truck…To find out there were no trucks available and wasted our time n money to end up driving back home wit no furniture.. All they did was give us another reservation for 3 weeks later and basically did NOTHING about it..Tried calling corporate and same thing…

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Rodney Snyder October 21, 2014 at 2:20 pm

I rented a vechile from your company on 10/8/14 to 10/11/14 and was told that the deposit would be returned to my account and waited for tens day and still no deposit back. I call the location and anchorage airport to ask for the deposit and talked to Will and he said that it was returned, he recommended that I contact the bank to see if they are holding the funds, I call thebankand no deposit was returned, call Will back and he transferred me to account and got a answering machine. I like renting a vehicle but don’t like the hassle of getting the money back from the rental company, would appreciate if I cal get a call back to when the funds will be returned. Thanks

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Othneil Hairston October 20, 2014 at 7:42 pm

I rented a car for the weekend of Oct. 20th. I returned the vehicle on Monday, but I left my phone in the vehicle. I returned to retrieve the phone within 15 minutes, yet the gentleman who checked-in the vehicle the vehicle emphatically stated, “I parked the vehicle, but I didn’t see the phone”. The service supervisor stated, None of my guys have been in the vehicle”.

Currently, I am looking at the iPhone’s “Find My Phone” feature. Not only is it indicating the phone is still on Budget’s property, but also it has been accessed within the past thirty minutes.

I called the manager. He has yet to respond. Budget and its employees have guaranteed that I will NEVER rent from nor recommend them ever again, even if it means paying a higher fee to rent elsewhere.

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Katherine October 30, 2014 at 1:44 am

After reserving my truck a week and a half in advance for a military PCS move across the United States. I arrived to Budget in Virginia Beach, VA on military orders reservation only to have to wait 5 hours and miss out on our movers to move our storage into our truck at the scheduled time that day and we had to delay our trip. Budget done nothing to accommodate us! MILITARY BEWARE………DO NOT RENT WITH BUDGET!!!! I informed the Fullerton, CA location in person that I needed our truck s little longer and I wanted to pay in advance the extra days and was told to just wait until I bring the truck back to return it and pay the full balance at once instead of closing out my account. I said I just don’t want Budget to think trying to take the truck and the gentleman and lady assured me that I would be fine if I just bring it back and pay the full balance. Not the case at all!!!’ I have filed a report with the police because Budget had my rental truck towed from a parking lot because they were given a courtesy call that my truck was going to be impounded from a empty parking lot. Budget didn’t give me the same courtesy instead they had it towed away with all of my belongings inside. Instead they chose to say nothing at all so that each day they had it they were able to charge me more. I had to drive 35 miles to get my truck back and paid for the days that they had it as well even though I had no access to my truck or whole household! I was given a new key to my truck but upon putting my items in storage and returning the truck my husbands firearms were missing. Budget maintenance manager says no one had access but they had the truck 3 days and never called and obviously gave me a key to the truck so there was access to the truck by everyone involved during that time. The maintenance manager also refused to give me info on who towed my vehicle and all involved so that I could file a proper police report and said that he wouldn’t give me the number to contact corporate or the district manager. Budget has not even attempted to contact me regarding this issue! AGAIN MILITARY PERSONNEL BEWARE! They need to be blacklisted ASAP!

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Cheryl Collins October 20, 2014 at 1:08 pm

I am trying to locate the person I need to speak to in regards to a vehicle I purchased at Budget Car Sales. I purchased the car in May 2014. When I drove the car before making the purchase, I heard the car making a “scrubbing” noise and informed the salesman and manager. I was told there was nothing wrong with it and if I bought the car and it was a problem it would be fixed. I did buy the car and the noise started getting worse along with steering the car when I turned at times. I contacted the dealer on several occasions and took it back to them to get the problem fixed. Several lights started coming on (Service Brake Assist, Service Stabilitrak, Service Traction Control, a car symbol with what appears to be skidding lines, and ABS light) occasionally and now they are on most of the time. My car has gotten worse to the point that when I try to turn to the left especially, it doesn’t want to turn but will as I press the gas harder. The times I took it back, they did think it was the traction control and supposedly fixed it but did not and it’s just gotten worse. One of the times I took it I spoke with the Head Manager in Tifton, GA and he assured me it would be fixed but it was not. I have called the Manager at the location in Douglas, GA where I purchased it and was given the runaround and also called the Head Manager and left a message and have never received a call back. I am now seeking corporate assistance in how to resolve this matter before I proceed to court with the matter. I would appreciate someone contacting me with how this can be addressed and corrected. Thank you

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Tom Baker October 17, 2014 at 1:08 pm

I rented a car at Dulles airport on Oct 14, 2014. I was bringing my wife to the hospital for cancer treatment. While I was tending to her, the front desk person ( Deka H) told me to sign the pad. I did so, Upon my return, I realized that she had added the loss damage waiver to my contract without my knowledge. I find this to be a truly despicable act. I hope you enjoy the $53.98 you stole from me. I will never do business with your company again and will make sure everyone I know hears about the way you do business.

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Bill Waugh October 15, 2014 at 12:38 pm

I rentied a car in Grand Islnad Nebraska. I ordered the car on line which they said would be a Dodge Dart. Arriving at Grand Island the only thing that they had was a New Dodge Pickup.. Gas Gusler. I was informed that there was a chip in the window and I would have to pay for a new window. Here is the problem . I contacted my Insurance company and I have a $250.00 deductable. I contacted my credit card company and they would have taken care of it if it would have been the car that I ordered. I know it’s my responsiblity but beware of some up grades it could it up costing you money. Needless to say if they upgrade you , you should take care to ask guestions.

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Jana October 10, 2014 at 3:17 pm

this company is the worst they will not to stand behind our customer service and they will overcharge you or someone in your family if they can get access to their credit information they lie constantly lieand truly do not care and will say they validate every charge everything for whatever reason when the witnesses whatever they will still say what they want to say to make themselves appear rightand then to top it off and say that I did not experience a difficult moving experience how the hell do they know the worst company exit burn in hell

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Seth Kerker October 8, 2014 at 2:15 pm

Wow, despite more than 50 complaints on your website all saying the same thing over and over, Budget does NOTHING but treat people poorly. Count how many people have said they have been hung up on by customer service reps, spoken to rudely and have not gotten any satisfaction.

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Seth Kerker October 8, 2014 at 2:10 pm

Rental agreement#418842620. I had a billing discrepency of $13.99 for a charge that appeared after my signing the estimate of charges. I called the local branch and they were quite rude. I then called the national customer service and had an agent hang up on me! Very disappointed with how I was treated and the lack of desire to help me get a simple refund. I will be filing a complaint with the Better Business Bureau in NJ for deceptive business practices and urge you to train customer service reps to have RESPECT and treat people decently, You have lost my business, which you apparently didn’t value very highly to begin with.

Seth Kerker

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linda eblacas October 7, 2014 at 3:33 am

When we rented a car and encountered a problem we were treated very discourteously and rudley. We were not even able to finish explaining our situation before we were cut off and dismissed. Finally one lady in Dallas (who at first was very cocky and rude) actually transfered us to the last person. If not for him we would have been just another dissatified customer.
October 1, 2014
We recently rented a car on the Island of Maui. We live on the Island of Hawaii. Everything went well until we received a ticket for a parking violation. We realized it was not us that incurred this ticket and we called the customer service number that was on the notice.
Long Story Short:
We talked to 12 different people within three hours and each gave us a different number to call. Not one listened to us . Finally I got someone in Texas. By then I was frustrated and tried to explain that we live on seperate Islands and have to fly by plane so there was no way we had gotten the ticket as we were on a different Island when the ticket was issued. She really tried to help us and transferred me to a customer service representive in Kahalui Maui. I explained the situation (I was very frustrated at this point) and he was very professional and understanding. Finally someone who listened!
The very next morning at 8:00 A.M he called and said that Budget had made the mistake and apologized and said it would be taken care of.He was compassionate and kept his cool while trying to deal with me and my frustration.
Budget is vey lucky to have such a wonderful employee working for them. His name is Mike Beesing
yty . .

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val October 6, 2014 at 2:40 pm

good day
my son rent a car from budget car rental in oshawa for the weekend and he was cleaning the inside of the car and he found old chicken wings bones and a fork down the driver side seat and under the passagner seat was a blue metal cup and a receipt from michigan dated sept when he called customer service he got hung up on and when he told the rental place they didnt care my son took videos of what he found and I think he should put it online and warn people when I called customer service today they were nasty ask for headoffice phone number and got hung up on

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Thomas October 3, 2014 at 3:25 pm

I am a wounded warrior with a service dog. I rented a car from PHX airport I received it in a dirty condition. I let everyone know that I had a service dog and I would have no issues. Just before returning the car back I had the car detailed. The company got the car back cleaned inside and out. I had to put my service dog back in the car to get to the airport to return the car. Due to a little dog hair on way from the carwash to the airport I am being charged just shy of $300. I was told it is my fault for having a dog in the car for 15 minutes and was also told they would send me pictures of the car so I could see the dog hair but have yet to receive any such email or a call back since the car was dropped. When I returned the car an associate at the store said that there would be no charge when he looked at the car and even gave me a discount. I never received any calls, emails, or letters in the mail stating that my card would be charged for a cleaning service. Please contact me at your earliest convenience.

210-885-XXXX

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Guy mayberry September 30, 2014 at 2:01 pm

Good afternoon,

My rental was not safe to drive when I received it on 9/13/2014, I did get to the hotel with in minutes of getting the car so I did not notice the issue until I was leaving the hotel for meeting that evening of the 13th to find most of my lights did not work.

Since I was not broke down on the road I called customer service and got my call dropped twice. I finally called road side assistance and was helped by a person by the name of Gerald, 30 min. later we figured out together where the fuse box was and fund the disengaged fuse and pushed it in, all my accessories started worked. I did ask for a record for the call and Gerald said there is no ticket but my call was logged.
I found out later most of the electronics like Anti-Lock brakes are not active when the car is in Shipping mode for transit and possibly the air-bags may have not worked as well.

When I returned the car on the 17th at Denver Int. airport, I reported I had to call road side assistance because the car electronics were not working (turn signal, inside lighting and other accessories because it was in a shipping mode for transit.), I requested for a manger to call me since my flight was 1 hour and 15 min. out from leaving, I gave my contact info to the gentlemen that received my car. I never got a call back.
I called customer service on the 22 (monday) about not getting a call back and was connected with Operator #31088 (Terrance), this is where it all falls apart.

I proceeded to tell Terrance my problem and since there WAS no record of me calling or to be called back, Terrance said he could not help me and said I waited to long to call in a complaint. I requested to talk to Terrance’s manager or A manager and was told he could not do that and would take my name and number so some one would call me in 3 to 4 days, I stated no one did from last wed. the 17th. in the 3 to 4 day period to be contacted from Avis.

I asked Terrance for his name he told me his FIRST name I asked is it possible to get his last name he said “I could but I will not” and gave me his ID number 31088. My last request was for a ticket number for this call he said they don’t use a ticket system for calls, I basically said that’s my point how can ANYONE track anything at Avis? It was my word against Terrance’s terminal if I had an issue or not on the evening of 13th.

I feel customer service rep. #31088 was disrespectful to me by implying i could not provide any info that i talked to road side assistance because he did not see anything in the system regarding my call on the 13th and by saying “I could give you my last name but i am not” when i asked for his name and wanted to speak with his manager.

I can provide my Cell records of my calls on the 13th to prove the number of calls I made that night to Avis.
I have had nothing but great experiences with Avis till now, check my history with Avis.

it’s really hard to believe these days with all the automation Avis does not have a tracking system for calls and or issues.

not A happy preferred customer # 2KM40H

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Colin Koch September 29, 2014 at 2:08 pm

I would like to take the time to share a not so fortunate experience I had with Budget car rental last week. My wife, 10 month old son and I were flying from Seattle to San Francisco to be with friends for three days. We were given a quote of $89.19 for the three day rental.

Upon our arrival my son became extremely sick and febrile. We spent our first evening all night in the emergency room trying everything we could to ease his symptoms and allow him to sleep. It soon became clear that our travel plans would need to be altered and that we would need to catch the first flight back home the following day.

To say that the 24 hours of travel with a sick 10 month old from Seattle to SFO and back to Seattle was stressful would be an understatement. The silver lining was Delta airlines allowed the change without any extra charges and without a fight. Budget rental however, took it upon themselves to charge $119 for less than a 24 hour rental even though our rental estimate was $89 for three days. No big deal I figured, I’m sure once I reach out to a customer representative and explain the circumstances the charges would be reversed.

After three phone calls and 2 emails I was told that because our reservation had been changed the charges would remain and the circumstances for our need to make alterations to our reservations was never mentioned. Here is the last email from Budget:

“Typically, at the time of every Budget reservation, we ask renters to provide us with important information that can affect your rate. These details include expected duration of your rental, dates, times and locations. This information is gathered through our reservation centers, rental counters, from a web site, or from a travel agent. Your rental fee was calculated based on this data, with the understanding that if any of your rental parameters changed at any point, it could affect your quoted rate. After reviewing our records carefully, we have determined that this is what happened in your case. When your rental circumstances changed, a different rate (that accurately met your new rental parameters) was applied to your contract. I am sorry for any miscommunication or inconvenience.”

Anyway, I will gladly pay the $119. The money isn’t the issue at hand. As a veteran and now a career firefighter I am a man whose foundation rests on principal. If I were to treat my critically sick patients the way I feel Budget has treated my family I would be looking for another line of work. Needless to say I will not be renting with Budget anytime soon. Thanks for bending an ear.

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S. Murry September 15, 2014 at 5:30 pm

I rented a car on August 22nd to August 25, 2014. On our return home, we had a flat tire. We call Budget roadside assistance. The man told us to either wait for roadside to come or change it ourselves then continue on traveling to our destination. My husband told him we can not travel 400 miles on a dummy tire. So my husband went ahead and changed the tire and the man gave us the nearest Budget location which was in Bloomington, ILL. He called ahead to inform them that we was coming. As we arrived at Budget Airport in Bloomington, we went in an the gentleman issued us another car. He told us where to park the other one. He never came out to look at the return car or anything as well as telling me to file out an accident,incident report. The car we return in Bloomington was a Jetta. They issued us a Toyota Hybrid in which the check engine light came on stating need service as went at least 300 miles down the highway. They really need to check their cars before issuing renting them out. My issue is this withe Budget, the rental agreement was for a total of $143.42. When we returned the vehicle with gas as given, they charged us $304.39 ( we paid cash at this time). They told us in Jackson, Tn (our destination) that we had to pay for the tire that blew. We had a fit!!! I have never seen service like this before. After we complained about refusal of payment for the tire, then they tired to say we brought the car back in Bloomington, ILL on empty. This was a huge lie!! Both cars was returned with the appropriate gas when received. First of all, why would we not place gas back in the vehicles. They charge $9.95/per gallon for gas. This is ridiculous and should be against the law when gas prices are only $3.40 to $4.00. On Aug. 26, 2014, the lady claimed she processed the overage of $160.00. I am still waiting on this payment to be placed back on my card as of September 15th, 2014. We have called Budget on several occasions to get this issue resolved. Days later, I found out that they also charged my credit card another $143.40 for rental services They took a total of $448.00 from us when the rental total was $143.40. I was pissed. I called again to get this matter resolved. This was handled right away. I have never had a problem like this with other rental companies. It is sad how they take your money then do not want to give it back the way the received it in a timely manner. I am tempting to make a complaint with the BBB.

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Cotha Patterson September 4, 2014 at 10:43 am

My name is Cotha Patterson and I am a disabled US Army Vietnam Veteran. I am writing this email to advise you of an error caused by Budge Rental which has inconvenienced me financially and also damaged my rapport with Budge Rental with a raised brow.

Here are the facts, On 9/3/2014 Budget Car Rental deducted $192.98 from my checking account. This amount was not authorized by me nor did I rent any vehicles from Budget which would warrant such a deduction. Upon my awaremess, my sister Varis-Peace Patterson telephone Budge Customer Service on 9/13/14 and spoke with case worker #7192219. I emailed him my account information and he was made aware that this deduction was indeed not valid and should be corrected. He stated that funds would be placed back in my account with 48 hours because of my valid complaint. As of this writing the funds are not back in my account, however, I still await the 48 hours. The oversight on behalf of Budge has crippled 1/5 of my total household income seeing that I am a Disabled Vet. My Sister and I have come to rely on Budge Rental to transport my grandsons’s belongings to and from college. Any courtesy that you can extend to our family will be appreciated. It was Budget’s oversight which has caused inis pejorative incident. Thank you. ***@yahoo.com

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Kenny D'Cruz September 2, 2014 at 3:39 am

My wife suffered racist abuse behind my back at Budget Santorini. We are here to celebrate our honeymoon and my 50th birthday – both ruined with bad feelings and bad memories! Here’s what happened, in her words.

• My new husband Kenny and I arrived at Santorini airport at 23:30 on Saturday 24th of August for our honeymoon. I went to powder my nose while Kenny picked up the suitcase.
• I then decided to go to the Budget kiosk to get our car while Kenny was retrieving our luggage.
• As soon as I arrived I was greeted by Grandpa Andreas, who said something like “Are you alone? I hope not as it’s not nice to go on holidays on your own.” Andreas was in the middle of watching a video on his computer. I waited for him to close down the screen he was on and open up the rental documents screen. I took the documentation out of my bag. In the meantime Kenny arrived and was by my side.
• I gave a copy of the booking form to Andreas who then proceeded to fill in the form he had on his computer.
• Andreas then proceeded to say that the local fee of €50 was owed. I couldn’t recall this and I said so, explaining that I had paid a further fee before flying. He insisted that this money was owed and I couldn’t work out what for. He wasn’t forthcoming with information, in fact he was very insistent until Kenny asked for a breakdown. He then said that €25 was for late pick up fee on arrival and €25 for late return on departure. I said we were returning the car at 11:00 on our departure day so the late return fee wouldn’t apply. And as for the late pick up fee, I said I couldn’t remember and that I needed to check my emails. I started fumbling with my phone trying to work out a way of checking my emails as 3G was off and my head wasn’t working properly due to exhaustion following wedding preparations, three-day wedding celebrations, illness and lack of sleep.
• Andreas kept insisting I owed this money without giving me the time to think calmly and trying to remember what the agreement was. At this point my husband tried to stop Andrea’s bombardment saying to him “Are you calling my wife a liar?” This is when Andreas’ attitude visibly changed, he got angry and stared my husband angrily and confrontationally for what seemed like an eternity. I became very afraid as I feared a fight may have erupted. I feared for Kenny as he is not the type who gets into fights in fact in the 11 years I have known him, he was never been in a fight or confrontation. I also feared for us because we were exhausted, ill, in a foreign country and it was almost midnight by then. Andreas then showed us a piece of paper with €25 in red on it, as proof that it’s owed?
• After this confrontation, Kenny walked away. That’s when Andreas said to me “Did I call you a liar? At least I’m not a ni***r and I work for a living”. I was in shock firstly because of Andreas using the n-word referring to my husband, a situation I never had to deal with in my life and then because of the aggressive stare outs that had just taken place between them.
• I proceeded to pay the €25 late pick up fee without saying anything else about it and Andreas proceeded to fill the rest of the form. This was done in silence by now and with an awkward atmosphere lingering in the air.
• Andreas then showed me the diagram of the car and causally drew marks with his pen on the four corners of the car saying that the car was scratched here and there but I needn’t worry about it. This did not accurately reflect the state of the car but Andreas seemed not to mind and I was too scared to say anything else at that point.
• Andreas then took my credit card details and went to pick up the car for us. At that point my husband returned saying that what had just happened was very unpleasant at which point I said “It gets worse but I’ll tell you later”.
• We went outside and Andreas gave me the keys and showed me to the car. Andreas avoided eye contact with my husband and the atmosphere was tense and unsafe.
• Andreas had actually ‘stared my husband out’ a second time in the airport, though I don’t quite remember when or what was happening then.
• We put the suitcases into the car and buckled ourselves in, then I suggested we checked if there were scratches or things to be aware of that were not reflected on the car rental sheet, so we got out of the car and started having a look around the car. That’s when Andreas suddenly appeared again and insisted that it was fine, adding further pressure to an already uncomfortable situation where Kenny was unaware of his racist comment towards him. He said something like “The car is fine, there is nothing more to check.”
• Kenny found a small dent on the side of the driver’s door but I insisted that we let it go and just drive away. Once ready to drive we found that the light inside the car was not working, though I insisted that we drive on anyway, knowing that it was late, we had a map to read and our honeymoon apartment to find. Actually I was scared and didn’t know what might happen if we mentioned these things to him. I just wanted to get away from the situation by now and would rather drive without a light in the car while trying to find our way, than go back to deal with this man and whatever situation might erupt.
• Kenny was shocked and upset at Andreas’s racial abuse and at a loss at how to protect me from such racism, especially now we are married. Of course it’s not for Kenny to protect me, though this has ruined our honeymoon to date.
• The local Budget offices in Santorini initially denied this, saying Andreas initially said ‘beggar’ rather than ‘ni***r’, then they said he was referring to the way he’s been working ‘like a ‘ni***r’?! They only offered to tend to the broken inside light when we asked them to, in the latter part of our honeymoon and they have not responded to our requests of not having to see Andreas when we return the car.
• I have been dreading returning this car to Budget and we have nothing but negative feelings about our honeymoon, after this incident. It was also Kenny’s 50th birthday during our holiday here and he has entered his elderhood feeling powerless, helpless and abused.
• We have send numerous emails to the Santorini Budget office to try and deal with this situation locally, though through sheer frustration and numerous fob-offs we have decided to take it further as we don’t want to condone such behaviour and wish this to stop here and now.
• We don’t want Andreas sacked or punished, just held accountable and educated. What he thinks and says in his private life is his business, though his behaviour towards my husband and myself was frightening and unacceptable. Dealing with this has cost us our honeymoon in both time and emotions. Every time we will think back at our honeymoon, we will associate it with racism and this very unpleasant incident, a memory which cannot be erased for the rest of our lives.
• I would be happy to provide you with the email threads between the Santorini Budget office and ourselves, if that would help with this case. Please help us.

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Kenny D'Cruz September 1, 2014 at 3:56 am

My wife suffered racist abuse behind my back at Budget Santorini. We are here to celebrate our honeymoon and my 50th birthday – both ruined with bad feelings and bad memories! Here’s what happened, in her words.

• My new husband Kenny and I arrived at Santorini airport at 23:30 on Saturday 24th of August for our honeymoon. I went to powder my nose while Kenny picked up the suitcase.
• I then decided to go to the Budget kiosk to get our car while Kenny was retrieving our luggage.
• As soon as I arrived I was greeted by Grandpa Andreas, who said something like “Are you alone? I hope not as it’s not nice to go on holidays on your own.” Andreas was in the middle of watching a video on his computer. I waited for him to close down the screen he was on and open up the rental documents screen. I took the documentation out of my bag. In the meantime Kenny arrived and was by my side.
• I gave a copy of the booking form to Andreas who then proceeded to fill in the form he had on his computer.
• Andreas then proceeded to say that the local fee of €50 was owed. I couldn’t recall this and I said so, explaining that I had paid a further fee before flying. He insisted that this money was owed and I couldn’t work out what for. He wasn’t forthcoming with information, in fact he was very insistent until Kenny asked for a breakdown. He then said that €25 was for late pick up fee on arrival and €25 for late return on departure. I said we were returning the car at 11:00 on our departure day so the late return fee wouldn’t apply. And as for the late pick up fee, I said I couldn’t remember and that I needed to check my emails. I started fumbling with my phone trying to work out a way of checking my emails as 3G was off and my head wasn’t working properly due to exhaustion following wedding preparations, three-day wedding celebrations, illness and lack of sleep.
• Andreas kept insisting I owed this money without giving me the time to think calmly and trying to remember what the agreement was. At this point my husband tried to stop Andrea’s bombardment saying to him “Are you calling my wife a liar?” This is when Andreas’ attitude visibly changed, he got angry and stared my husband angrily and confrontationally for what seemed like an eternity. I became very afraid as I feared a fight may have erupted. I feared for Kenny as he is not the type who gets into fights in fact in the 11 years I have known him, he was never been in a fight or confrontation. I also feared for us because we were exhausted, ill, in a foreign country and it was almost midnight by then. Andreas then showed us a piece of paper with €25 in red on it, as proof that it’s owed?
• After this confrontation, Kenny walked away. That’s when Andreas said to me “Did I call you a liar? At least I’m not a ni***r and I work for a living”. I was in shock firstly because of Andreas using the n-word referring to my husband, a situation I never had to deal with in my life and then because of the aggressive stare outs that had just taken place between them.
• I proceeded to pay the €25 late pick up fee without saying anything else about it and Andreas proceeded to fill the rest of the form. This was done in silence by now and with an awkward atmosphere lingering in the air.
• Andreas then showed me the diagram of the car and causally drew marks with his pen on the four corners of the car saying that the car was scratched here and there but I needn’t worry about it. This did not accurately reflect the state of the car but Andreas seemed not to mind and I was too scared to say anything else at that point.
• Andreas then took my credit card details and went to pick up the car for us. At that point my husband returned saying that what had just happened was very unpleasant at which point I said “It gets worse but I’ll tell you later”.
• We went outside and Andreas gave me the keys and showed me to the car. Andreas avoided eye contact with my husband and the atmosphere was tense and unsafe.
• Andreas had actually ‘stared my husband out’ a second time in the airport, though I don’t quite remember when or what was happening then.
• We put the suitcases into the car and buckled ourselves in, then I suggested we checked if there were scratches or things to be aware of that were not reflected on the car rental sheet, so we got out of the car and started having a look around the car. That’s when Andreas suddenly appeared again and insisted that it was fine, adding further pressure to an already uncomfortable situation where Kenny was unaware of his racist comment towards him. He said something like “The car is fine, there is nothing more to check.”
• Kenny found a small dent on the side of the driver’s door but I insisted that we let it go and just drive away. Once ready to drive we found that the light inside the car was not working, though I insisted that we drive on anyway, knowing that it was late, we had a map to read and our honeymoon apartment to find. Actually I was scared and didn’t know what might happen if we mentioned these things to him. I just wanted to get away from the situation by now and would rather drive without a light in the car while trying to find our way, than go back to deal with this man and whatever situation might erupt.
• Kenny was shocked and upset at Andreas’s racial abuse and at a loss at how to protect me from such racism, especially now we are married. Of course it’s not for Kenny to protect me, though this has ruined our honeymoon to date.
• The local Budget offices in Santorini initially denied this, saying Andreas initially said ‘beggar’ rather than ‘ni***r’, then they said he was referring to the way he’s been working ‘like a ‘ni***r’?! They only offered to tend to the broken inside light when we asked them to, in the latter part of our honeymoon and they have not responded to our requests of not having to see Andreas when we return the car.
• I have been dreading returning this car to Budget and we have nothing but negative feelings about our honeymoon, after this incident. It was also Kenny’s 50th birthday during our holiday here and he has entered his elderhood feeling powerless, helpless and abused.
• We have send numerous emails to the Santorini Budget office to try and deal with this situation locally, though through sheer frustration and numerous fob-offs we have decided to take it further as we don’t want to condone such behaviour and wish this to stop here and now.
• We don’t want Andreas sacked or punished, just held accountable and educated. What he thinks and says in his private life is his business, though his behaviour towards my husband and myself was frightening and unacceptable. Dealing with this has cost us our honeymoon in both time and emotions. Every time we will think back at our honeymoon, we will associate it with racism and this very unpleasant incident, a memory which cannot be erased for the rest of our lives.
• I would be happy to provide you with the email threads between the Santorini Budget office and ourselves, if that would help with this case. Please help us.

Reply

Mark Christiansen August 22, 2014 at 10:59 pm

I just rented a car at the Boise, Idaho airport Budget Rental facility.
I am very disappointed in the charges I was charged on my rental car.
I had a change in a flight and only ended up needing the car 24 hours instead of three days.
When I returned the car early I was charged $40. I was also charged for excess mileage. I drove the vehicle less than 120 miles. I do not see how that is excess mileage.

I rent cars weekly for my work schedule and Unfortuantely will not be renting with Budget in the future. I have had positive experiences in the past but am very frustrated that these charges have occurred and will take my business elsewhere. I was also very disappointed in the lack of professionalism in the individual behind the counter tonight.

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Bao Chau Tran August 19, 2014 at 2:25 pm

Hello Budget CEO,

My name is Bao Chau Tran and I had reserved budget truck at TRUCK RENTAL OF SEATTLE, 2724 4TH AVE SOUTH SEATTLE, WA 98134 on Saturday at 2 pm. I do not understand why the online system would let me pick the pick up time of 2 pm. When I came to the location on Saturday exactly at 2 pm, the location was closed and it was also closed on Sunday. I had to pick up my WEDDING FURNITURE by 5 pm on that day. The person from budget did not care to call us informing us that he is going to leave before 2 pm. So I ended up spending more money to rent with UHAUL and I had to rent two truck because the first truck we rented, we had to return on Sunday morning (but our wedding start at 2 and doesn’t end until 8 pm). So I had to drive down south to get another truck, this would not happen if Budget employee are more responsible to their customer.

I called the guy back on Tuesday 8/19/14, he totally denied his responsibilities. He says that he did not have to call his customer to let them know that his office is closed at 2pm. He says it was my fault that I could not pick up the truck. Not only that but he was very nasty to me and yell at me too. This is not the customer services that I expected from Budget truck. This was my first time using budget truck and it will be my last. I will never go back to you anymore. As I think Uhaul have better customer services, better responsive to emergency situation and more people friendly.

So now I found that you guys are charging me for the cancellation fee of $50. Saying that I did not show up! So not only you guys are making me late to my wedding day, costing me more money for rental UHAUL truck and undue stress. I would like to speak to Budget corporate immediately about this issue! Please call us at 813-735-XXXX.

Bao Chau Tran

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Anita Kinnear August 18, 2014 at 5:53 pm

My daughter rented a truck and car hitch to retrieve her belongings from Ft. Bragg since she is in the military and she is now assigned to a duty station in PA. The store “person” named Kevin took the contract and her payment in full. In the meantime, she had to make an unplanned trip to SC, and she drove in her ow vehicle after parking the truck in Budget’s parking lot as per Kevin’s instructions. Upon her return few hours ago, she discovered the car hitch was missing. She immediately reported it to Kevin, who could not have been less interested. In fact, I am her mother, and I even tried to reason with him. He refused to give me the number for the manager, and he refused to contact the manager on our behalf. Instead, he flippantly told me to “call the cops,” and he hung up.
As of this writing, my daughter is standing out in front of the Budget store in the rain and the person Kevin just left her there. So far, I have made 11 phone calls to try and find some resolution, but so far, she is stuck and we are fearful for her safety. I will not repeat
our initial mistake of renting from this company. They are terrible…

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KING August 18, 2014 at 4:52 pm

I CALLED BUDGET RENTAL CAR @ A LOCATION OF 500 12TH ST. SACRAMENTO, CA 95814. 08/18/14 AROUND 1:30 P.M. FOR ANY CORPORATE OFFICE INDIVIDUAL THAT MAYBE READING THIS!!!! WHEN CALLING I WAS PUT ON HOLD FOR 15 MINS WHICH I WOULD HAVE BEEN OK WITH IF THE CALL HADN’T BEEN A WASTE OF MY TIME WITH INDIVIDUAL I SPOKE WITH WAS A LADY AND SHE WAS VERY, VER, VERY, RUDE….I WAS CALLING TO GET SOME GENERAL INFO ON THE CRITERIA OF RENTING A VEHICLE FOR A UPCOMING TRIP AND SHE WAS SO RUDE THAT I HAD TO ASK HER WHY ARE YOU BEING SO RUDE AND SHE REPLIED BECAUSE I HAVE SOMEONE STANDING IN FRONT OF ME…….SO INSTEAD OF ME ASKING HER WHY SOMEONE STANDING IN FRONT OF HER GIVES HER THE RIGHT TO BE RUDE IN SPEAKING TO ME REGARDING GENERAL QUESTION I HUNG UP ON HER AND AM LOOKING FOR A CORPORATE OFFICE PH # AND I GUARANTEE YOU IF A CORPORATE REPRESENTATIVE COULD HAVE HEARD HER TONE AND SHORTNESS WITH ME SHE MOST DEFINITELY WOULD HAVE BEEN FIRED ON THE SPOT NO QUESTION. SO OF COURSE I WOULD ABSOLUTELY NOT BE RENTING FROM THEM EVEN IF THEY WERE THE ONLY RENTAL PLACE OUT THERE IT WOULD NOT HAPPEN. WITH CUSTOMER SERVICE IF YOU CAN CALL IT THAT CONTINUES IN THAT FASHION I DON’T SEE HOW THEY COULD STAY IN BUSINESS SHE WAS REDICTUOUSLY RUDE AND SHORT MAKES NO SENSE BUT I HAVE NO PROBLEM TAKING MY “MONEY” AND BUSINESS ELESWHERE….

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Debi August 17, 2014 at 1:25 am

I rented a car this week at the LaGuardia location. I had a reservation, the car was prepaid (the monies were already removed from my account), I waited 20 mins for the rental bus and arrived at a long line at the rental facility. I waited 1 hour and 40 mins to get a car from two of the rudest people I have ever experienced. I took the car after this time and found that it was in rough mechanical shape. It “hopped” away from intersection (it was an automatic), the change the oil light was on. When I returned the car I told the counter person of the issues and they were less than interested. The comment was “when you rent economy cars what do you expect?”. I have never rented a budget car before and I will never do so again. They were not cheaper than anyone else and they certainly were not in the least bit interested that I was a customer. I intend to tell everyone that I meet about this miserable experience. I received a “customer survey” from Kristen Maloney VP, Strategic Customer Leadership – I am sure that I will never hear from her and more importantly she may not really exist – I couldn’t find anywhere on the net that I could write to her directly. So corporate is just as disinterested in customer service as their locations. GREAT JOB – you lost a potentially great customer.

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Gavin Golatte August 11, 2014 at 4:01 pm

I am very disappointed in the customer service I have received at Budget. I decided to try budget for the first time I usually rent cars from other services. I picked up my car at the downtown Dallas location and my car had some damage on it. I was very weary of taking the car but was reassured that it was OK from the employees as long as the damage was noted on the pre-inspection list. I turned my car in at the Forth Worth Dallas Airport in the same condition and the employee at this location did the post rental inspection. She said everything was good as long as it was marked on the pre-inspection checklist. She did say she would have to audit my gas since I did not have my receipt from filling the car up. This was in May. I received a call early August saying there is a claim being filed against me for damage to a Budget vehicle. I did not know what the agent was referring too. I then called the rental company to see what was going on and if they could send the pre-inspection rental list to the claims agent. She informed me that she was not allowed to do this and later ended up hanging the phone up on me. I’m at a lost of words. I have never seen an investigation or a claim handled so poorly.

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Dunlap Carline August 11, 2014 at 2:07 pm

I rented a budget vehicle in Columbus Mississippi
The vehicle to Merrillville Indiana upon returning the vehicle by me being a smoker not smoking in the vehicle with smoke on my clothes the smell of smoke is in the vehicle I return the vehicle and then was charged an additional 250 because of the smell of smoke no proof that I actually smoke in the vehicle this is a consumer issue also was charged 90 docking fee not only was I double charged by be renting the vehicle for a one way trip but I was alsotriple charged for the rental of this vehicle this needs to be taken care of before they start to try to charge your credit card please contact ASAP as a consumer I will stop payments for the service of the vehicle until this matter is dealt with properly

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Mark Hudson August 8, 2014 at 10:50 pm

Do Not rent a car from them. If you have a prepaid card they won’t except it. And not only that they do credit checks and the customer service is one of the worse I’ve ever experienced.

DO NOT RENT FROM THEM!!!!

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LeeYanFet August 6, 2014 at 10:52 pm

My employer rented vehicle for me. On third day of having vehicle noticed change(coins) in between drivers seat and door, went to grab change and noticed a yellow baggie with white substance. I’ m no square, threw bag out I am commercial driver, JUST SAY NO!called harrisburg airport PA, where vehicle was picked up. Agent gave me hard time told me to call cops, ha ha lmao. Poor service by Budget.

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Jeff August 4, 2014 at 5:43 pm

Clearly this company has a lot of problems. It’s a shame, because up until my latest experience I had not had any issues with Budget Rent-A-Car and have use them on multiple occasions in the past.

My latest experience with them was about two weeks ago. I had booked a car from the Portland airport location. I noticed that the address that was listed did not appear to be at the airport so I called Budget rental car customer service. They told me that there was a shuttle that would take me to the address where the car pick up would be.

Unfortunately, my plane was delayed several hours due to weather. When I arrived at the airport the shuttle driver informed me that this shuttle did not go to that location. They acknowledged that the location existed, but that the shuttle did not go there. I took a taxi service for $45 to get the location and the location was closed. Neither the rep on the phone nor the Budget van driver told me that the location would close at 5 PM.

When I arrived at the office location, the only sign there was for Avis. I was not aware that Budget and Avis were the same company. They should not assume that customers are aware if such things (especially since the advertise them as separate brands) and they should have both signs present the office. They did not. Additionally, there was a representative still in the store though the store doors were locked. There were two elderly women who were there as well and were confused about what to do next. When I knocked on the door the representative inside basically waved me away indicating that he was closed and therefore I guess did not feel any obligation to do anything. I informed him that was not acceptable and after banging on the door for a couple of minutes he decided it was best come outside and talk to us.

He told us what we needed to do was to return to the airport and that we could get a rental there. I have no idea why the Budget shuttle driver did not know anything about the area that she was serving from the airport. Apparently however, she did not.

On the way back to the airport (another $45 taxi drive) I talked to a customer service representative from Budget because obviously the car that I was going to pick up was from the office that was now closed was not going to be available. She quoted me a price of $1000 which I told her was unacceptable since I already had a reservation and the fact my plane was delayed and nobody told me about the office hours was not my problem. She eventually quoted a price that was very close to the $300 that I had been quoted previously and we agreed to that. However, when I got to the other Budget office, they refused to honor the $300 price and instead charged me over $900.

Needless to say, I will NEVER rent from Budget/Avis again under any circumstances for any reason. Apparently the company is being run by a bunch of crooks or incompetent people. I really do not have the time or the inclination to determine which it is.

In either case, I would advise anyone to stay away.

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Gary A August 2, 2014 at 4:43 pm

I am extremely frustrated with the sales ‘tactics’ used at this Budget location. When I reserved and prepaid for this rental vehicle I indicated I did NOT want the offered Budget road side service and insurance protection, I have my own.
When I arrived to the location to pick up the vehicle (assuming the details above are still in the system) the customer service rep at the counter asked me if I wanted the Budget insurance protection again. I said “No, I have my own insurance”. I then went ahead and signed the printed receipt where apparently I signed agreeing to these insurance charges. Having 3 little children with me and 5 suitcases, after waiting in line for over 30 minutes, and coming off a 6 hour flight, I was not in the condition to read all of this fine print (font size 3). I would have expected that simply declining the insurance service verbally would be enough, but apparently their sales tactics are to add the insurance anyway and hope you don’t catch the fine print at that time. It appears these sales tactics are working.
I noticed the additional insurance charges moments after returning the vehicle and looking and the final receipt with the additional charges. At this point I was already on my way to the airport. I called the desk about this and was told they would have a manager call me back. I said OK, thank you. Now it is 4 days and several voicemails later and have yet to hear back from a manager.

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Joanne D July 25, 2014 at 2:22 am

It’s funny how many of these stories sound alike. Budget has a very serious problem with customer service ad their management team. I have had a dispute in since last Fall. I rented a vehicle online and when i went to pick it up the representative behind the desk kept trying to up sell me. I was in a hurry and he continued trying to get me to add insurance etc to my bill even though I had already declined. When I returned vehicle I asked to speak to management to check in and discuss my complaint. The manager wasn’t available and the rep behind desk said manager was not available and would call me back. Manager never did call me back and I then got billed for an extra day, and was told my tank was not topped off .Tried to resolve with customer service over phone and fought extra charges through my credit card company. Thought it was resolved until 8 months later when I get a bill for extra charges. I try to speak to collection supervisor 5 times. Left messages on her voice mail, once spoke to customer service who said she was in meeting and would call me back. Never ever got a call back from Donna. Then get a form email saying case is closed and they decided that their decision was correct. Based on what? and How? I was clearly overcharged a day and for gas, let alone my initial complaint was never even discussed. I work in customer service and have never seen such incompetency.

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Smita July 31, 2014 at 7:28 pm

Hi Joanne,
same thing happen with me too they billed me $140 more then they committed
when i went to pick up the car it was different car then what i had booked they said they called me and left message but that was total lie.
they stamped picked up time wrong because their computer was not working so they could not refreshed and more that their car has incorrect clock settings.
what a fraud company let have word with friends and family not to rent from budget or avis

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Tana Dobias July 17, 2014 at 3:02 pm

I rented a car a couple months ago from Budget in Long Beach, CA and I got a toll fine while I was there. Once I received the notification from Budget, I immediately tried over 10 times to get ahold of someone at budget and every attempt failed both through phone calls and email. So, I got ahold of the toll roads and paid my ticket right away. I was charged the $30 fee from budget which was fine but now, 3 weeks after I thought this was completely settled, I have been charged another $30 fee as well as a $211 fee. I’ve continued trying to contact Budget at the Long Beach airport and the response I get is that the management is never in the office but that they will return my call and emails. As of now, I’ve still heard nothing from Long Beach Budget. It has been a terrible customer service experience and I will never recommend Budget. Unfortunately, the problem still isn’t taken care of because no one will contact me despite ongoing efforts on my end.

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Vivian Howell July 7, 2014 at 9:03 am

Sharron,

She has the RIGHT to use any card she wish.. Race card, wild card or otherwise. You can not speak for her experience nor can you comment on how her experience made HER feel. Yes, this could have happened to anyone but it didn’t. Please stay in your own lane. Thanks

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Unbelievable July 1, 2014 at 10:48 am

My wife and I are making a long-distance move on our own, and needed a truck for our belongings and a trailer to tow my pickup truck (my wife is driving her car). I had to drive 3 hours to get the truck and trailer as they didn’t have anything closer. I got the truck and trailer home and loaded the truck.

The following day, I noticed that one of the trailer tires was going flat, so I called road service. It took them more than 5 hours to arrive.

The morning we were supposed to leave, I attempted to put my pickup truck on the trailer – it didn’t fit: the trailer was too short, and the straps to hold the front wheels were too short to go around the tires. I called the dealer that rented the equipment to me and explained the problem. They told me that they gave me the right trailer and that I must have put oversized tires on my truck (these are the stock tires from the factory). I told them that the wheels were stock, and the lady kept repeating that this was the right trailer. I told her that I wasn’t going to pay for the trailer and they needed to come and get it. She said that I was responsible for the trailer, I had to call road service to come and get it and wait there for them to show up. When I mentioned that they took over 5 hours to get there last time and that I was on a tight schedule, she kept repeating that I was responsible and had to wait there.

I called Customer Service and got bounced from department to department, with long hold times on each transfer. I finally got someone who said that they would call Road Service, but repeated the refrain that I was responsible for the trailer should something happen to it after we left. I told them that I refuse to accept responsibility for their mistake and told them where the trailer is. I then asked what they were going to do to make this right. The rep said, “So, what? Are you looking to get some money out of us now?” Very rude. I told them that since I have to now rent a car to make another 750 mile trip back to the house to get my pickup truck and another 750 mile trip with it back to the new house, the least they could do is give me a free rental car for the first leg of that trip. The rep laughed at me and told me that we should concentrate on getting the trailer taken care of first, then they would “see what they could do.” Nothing has been done. They wasted several hours of our time. We should have been at the hotel by dinner time – we ended up checking in at around 12:30 AM. So now we’re short on sleep and running late for the second leg of our trip.

I know that Budget couldn’t care less about this issue, but I will see how much they care about a complaint to the Better Business Bureau. I’ll also be telling everyone I know about this (my entire church and circle of friends is already aware). Everyone who posted here should make a complaint to the BBB.

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Sonny Anderson July 1, 2014 at 5:25 am

My daughter set up a car rental in Baton Rouge, Louisiana for me by computer on a Saturday evening and got a confirmation. The rental fee was taken out of my debit card. I called the phone number they gave her on the computer and got a confermation message by name. I went to the Baton Rouge, Louisiana branch on Siegan Lane on Monday at noon to pick up the car as confirmed. The kid behind the counter ran my debit card and said I could not rent a car due to my credit score. I have not bought any thing on credit in over 20 yrs, I don’t have a credit score. I was told that the credit score clause was in fine print. I explained that my confirmation was by phone and he told me it was VERY FINE PRINT. The confirmation was by phone. I not only missed an appointment due to this, but it took 7 days to get my money back. They took it out in advance, but can’t put it back? I won’t be back.

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Brent Beers June 29, 2014 at 11:00 am

Budget has been one of my top preferred rental car companies for many decades. As a result of a hidden fee of $2.95 per day for every day of a rental contract, even if a toll fee is accidentally incurred on one single day, Budget will now be at the bottom of my preferred list.
It turns out I incurred this per day total system fee in Orlando last July and also in Denver last August, a total of $41.65.
The customer service rep merely told me multiple times, “Well, it’s in your contract.” I absolutely despise hearing that. Nonetheless, I read through the rental confirmation email and there is no mention of anything regarding toll fees.
A very unapologetic supervisor then called me at 6:46 AM on Sunday morning, a very inappropriate time, and was willing to do nothing to assist.
I am done trying to get credit for all or most of this terrible and inappropriate per day fee. The purpose of this communication is to inform management that this fee policy could be costing your company far, far more than the little bit you trick your customers out of. I only spend about $1000 per year on rental cars, but I will do my best to move my business as well as the business of others elsewhere.

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Stacey Sparks June 27, 2014 at 4:06 pm

I am a single mother of 2 that was having car trouble, so I rent a car from Budget at the Indianapolis Airport. I had the car for a number of weeks because the person fixing my car kept finding things wrong with it. Anyway, I kept calling back reserving the car and paying them. I turn the car back in clean, with a full tank of gas, the attendant at the airport told me to leave the keys in the car and I could go, so I did. That was on a Monday, on Friday I check my account to see if the money was taken out and to my surprise and horror they took $936.18! I literally got sick to my stomach and immediatly went up there, cause someone was going to explain to me what I was being charged for. When I got there I knew it was going to be a mess. First, they tell me that the car was turned in 2 days late, which was a lie, then they tell me that my account was sent to loss prevention and gave me a phone number. I called and they stated that it is not in loss prevention and I needed to go back and speak with them again. So I went back and they send someone over to talk to me and he stated tat they would only be able to give me $250, so I sent him back and told him to find the rest of my money. Finally a manager came out and his name is Adam, Adam then tells me that all he can do is give me back $500. This is on a Friday at 8AM, and I call back on Monday and he has done nothing. I call back again on Tuesday and I’m mad because yet again he has done nothing. Wednesday rolls around and first they tell me that he is on vacation then he’s out to lunch. I’m beyond mad now because I know that they are playing with me. Finally I speak to him and he says that he processed it and the money should be on my account by Friday. It’s Friday! So now I speak to him and he gives me another number to call and I find out that he has done nothing until I spoke with him that day while I was on the phone! I now want all of my money back and all of the money that I had to borrow for gas, food and rent! Not to mention that it’s summer vacation for my children and I can’t do anything! I want to speak to someone in corporate NOW!

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Twanda Overton June 17, 2014 at 4:20 am

I guess with the times everything changes and not for the better. I reserved a truck supposibly for May 30th, 2014, before I get ready go I call the location to doulble check my reservation and to my surprise they tell me no-go they don’t have a truck. Who does that not the Budget Truck that I use to know because they usually take care of their customers. Just don’t know what the world is coming to people treat people any kind of way I guess there is no customer service no more and that’s so sad because without it your business will eventually fail. Budget is on its way down if they don’t go back to putting the people that pay their checks back in the forefront of things.

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Kelli Avila May 23, 2014 at 4:15 pm

I did not have a bad experience with a rental truck, but rather a car rental through budget. My husband and I rented a car on May 8, 2014 and it was to be returned on May 15, 2014. The total charges for the vehicle with the LDW (Loss Damage waiver) was to be 214.97. On May 14, 2014 my husband and I were in a car accident in the 2013 Chevy Cruze that we had rented through Budget. We got hit by another driver going at least 50 in a 35 on the front passenger side of the vehicle. upon impact the vehicles air bags did not deploy and the seat belt did not lock. Luckily my 3 year old daughter and 8 year old nephew were okay in the back seat. My husband did not sustain any injuries as well. As for myself, 22 weeks pregnant, my head bashed against the window a few times from what my husband and nephew have said, knee bashed on the dash and I sustained a mild concussion and whip lash, which I found out later at the ER and our unborn child was okay just suffer cramping from the stress of impact is what I was told. The cops called Budget to see where they needed to tow the car and Budget did not respond so of course the cops had it towed out of the middle of the road to a tow yard of their convenience due to Budgets non-response. I reported the accident to Budget as well as my insurance. I also went down to Budget the next day and was told everything is good and there is nothing else I have to do. On May 20, 2014 Budget finally took out their money for the rental car in the amount of 554.87, which is not the 214.97 that we had authorized. Plus they are holding 339.90 in addition to the 554.87 that had already been withdrawn. I went down to Budget where I rented to the car and the man that owns it told me that he had no clue why those extra charges are there and he said, “the insurance that you purchased for the car itself should cover everything”. I have talked to numerous individuals from the Billing department as well as claims department and after the run around for 3 hours one finally told me (i.e., I do have all the names and what they have said), the extra money is for inner city fees for having the vehicle towed. I explained to her the cops called Budget to find out where they wanted it towed and never got a response plus I have free towing on my insurance up to 150miles. She said there was nothing she could do. I told her we purchased the extra LDW insurance on the car and its suppose to cover everything and “Be Hassle Free” and she responded with, “well mam I’m not sure how hassle free our hassle free insurance is”. It has just went down hill from here. I talked to over 10 representatives, including supervisors and their no help what so ever. Finally they are deciding they are going to release the 339.90 hold on my account after they overdrew my account. As for the additional unauthorized money that they have actually withdrew from my account, I guess it is going to be a long battle to get it returned to me. I will never went through Budget again. Obviously, there is not point in paying extra for their “Hassle Free” LDW insurance because it is false advertisement. I have had nothing but a hard time getting through to these people. It is a bit ridiculous that they rent us a car, that was obviously unsafe due the air bags not deploying and seat belts not locking, but now they are trying to gouge money from us.

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Candace Smoot May 22, 2014 at 2:25 pm

I am currently experiencing problems with Budget in regards to charging me for a toll I supposedly missed. I have been given the run around and I am completely fed up. I did in fact miss one toll and another toll didn’t record as accepting my payment. I then went to the Pleasantville Toll Plaza in New Jersey which is indicated on the Atlantic City Expressway as a location to clear up these incidents within 48 hours. I did so because I was afraid something like this would happen. So what since does it make for me not to pay for a $3 Toll just to get charged in the end? NONE! I am displeased (to put it nicely) with the customer service at the actual Budget location in the Philadelphia Airport upon returning my car as the woman at the counter was RUDE. I am displeased with the fact that I have had to talk to over 5 people to try to clear up my issue and still not received any actual help. I am displeased at the fact that Budget couldn’t even provide me with information for requesting an image of me actually missing the toll in question. They have half a** customer service. Working in a field of customer service, I would never give people the run around. I can say that I probably wont be renting from them again. Id rather pay the extra few dollars that to deal with Budget again.

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Wayne May 9, 2014 at 4:46 am

I recently had one of the worst experiences with Budget Truck Rental roadside assistance. I was on my way to Florida with a moving truck when a breakdown happened south of Washington D.C. After 12 hours of going back and forth with Budget roadside assistance ( ref. 8033) and being constantly lied to about service help and what action was being taken, I had to switch the entire contents from one truck to another by myself. Truck had a leak in a radiator hose?? A minor repair!! That rental cost me in excess of $2500+!!! Oh it gets better!!!!
On the way home from Florida the second Budget truck broke down about an hour from my house in New Jersey. Again called Budget roadside assistance (Ref # 7008C) and talked to the same people again. Both break downs happened on Saturday a week apart so same people were working. After 7 Hours of lies again they towed me to Little Ferry, N.J. and could not replace truck and left me stranded. At this point could have given me a car to get home. Truck EMPTY!! Field supervisor said nothing he could do. Ten minutes from Newark Airport. No 24 hr. Budget car rental there ???? Business in N.Y. probably spend $2,000 a week with Budget!! NEVER AGAIN!!!

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A DINER 4 TWO Special Events & Catering May 8, 2014 at 12:36 pm

In addition I finally found out that there is a $200.00 deposit after also being told by the same male representative that the only thing they will hold on my card is the actual price of the rental. This needs to be reported to the news to expose them of lying just to get a sale.

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A DINER 4 TWO Special Events & Catering May 8, 2014 at 9:34 am

Wow I was not surprise to see all these very bad reviews about budget as I am online trying to get a solid customer compliant or corporate number that some one accually answers. At 10pm 05/07/2014 I was on a 40min call with a Budget rep getting signed up for the corp discount for a FULL size vehicle after 40mins I received an email confirmation which doesn’t state any place on the it full size or compact but only a picture of a car that may or may not be the size car I requested and was given a quote for so first thing the very next morning I called the branch to confirm my reservation only to learn that I was tricked into thinking I was getting a full size car for the discounted rate of $45.00 per day but really getting a compact car so after speaking with several reps and sups I realized by the wording they use that this is the scam they are trained to use to make a sell and hope the the customer just goes along with it and get to the counter and pay out the difference of the price paying more than they were first quoted. Very rude and unapologetic as it relates to a customer given one quote for one car but booked for a cheaper car. I am very displeased with Budget as I see now I’m not alone and am glad I see that it’s not only me but it’s others that recognize the rudeness and trickery don’t by this company which is most likely not doing so well in the market and has to lie to make money. MY ADVICE TO YOU IS BEWARE AND TAKE YOUR HARD EARNED MONEY TO A BETTER AND HONEST RENTAL COMPANY!!!!!

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Mitzi Morris April 17, 2014 at 1:12 pm

I have read so many of these emails that have experiences like mine. My truck was damaged on the hood like someone had ran into something, the knob on the handle to roll down the window was missing the seat was ripped and passenger seatbelt wouldn’t give so it had to be taken off everytime I reached for anything and then put back on (dangerous on the freeway for sure) and to make the worst of situations…while going through Texas, New Mexico, Arizona and Souther Calif the airconditioning did not work!! We had to drive from Fla to north of Seattle in a weeks time with no time to stop for repairs. Why isn’t anyone reporting them to the Better Business Bureau? If we all get together and send in our complaints certainly with so many bad experiences something can be done. These people have no business in public service.

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A DINER 4 TWO Special Events & Catering May 8, 2014 at 9:37 am

I absolutely concur we need to shut them down. My question is I know corporate sees these bad reviews but why aren’t they taking responsibility and rectifying the situation??

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Jim April 9, 2014 at 4:58 pm

Richard, I’ve just had the same experience with toll charges showing up on my credit card. I did go over a toll bridge, and paid the $6 fee in cash. A week after returning my car $22.95 was added to my credit card. I politely followed Budget’s procedures, pointing out the mistake and questioning where $22.95 came from. I too was told my license plate was photographed and I was being charged — not only the $6.00 toll charge, but a $3.95 per day “convenience charge” that allowed me to bypass the toll booth. I told them I didn’t bypass the toll booth and paid the toll — as any normal person would. They told me they couldn’t do anything about it, that the state of Florida notifies Budget and they simply add it to your bill after the fact — and with no documentation or verification. I said I wanted Budget to resolve it by crediting ny account the $22.95. The “customer service rep” (that title was a joke) said she couldn’t do it. I started to get peeved and asked her to transfer me to her boss, manager, or someone with the authority to give me my money back. To make a long story short, I talked to 2 other people, neither of whom could refund my money. I was offered a “partial” refund of $13 (God only knows why). I spent more than an hour trying to find another person with some authority with no luck. THIS IS OBVIOUSLY NOT A COMPANY THAT CARES ABOUT ITS CUSTOMERS OR GOOD SERVICE. I’m not sure how accurate the story they gave me was, as it’s hard to believe the state of Florida can just send information to them and charge you, yet nobody takes responsibility. I mean, if I took a “transponder lane or express lane” trying to byass the toll, that’s one thing. But I went to the booth, handed the attendant the money, and then drove off. It seems to me that Budget needs to own this issue — or stop renting cars to unsuspecting customers and adding bogus charges to their credit card.

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shawnna anderson April 4, 2014 at 6:01 pm

I called your business over 10 times to report that the truck would not go over 60 mph on the highway and that it kept kicking in and out of gear which caused the truck to excessively jerk. i was informed that my truck must of been to weighed down which was a lie cause it still drove like this unloaded. This caused all my property when i unloaded it to be damaged including a 65 inch tv $1100.00, full bedroom set $1500.00 and all glass broke, all other wood items fully scratched, pretty much everything broke. Also to go only 350 miles I spent over $300.00 in gas that’s a dollar a mile unheard of. I am really upset due to the fact that when i picked up the truck there was other trucks available but he gave me the worst one on the lot and said these trucks are due to go out today which was a lie because the very next day the same trucks where still there in the same spot I know this cause i left my car parked there over night. I have receipts for all items damaged and I feel your company is responsible for this due to the fact that my stuff got ruined due to your truck maintenance issues. I had 2 other adults ride with me who can attest to the way your truck drove. I have used other moving companies in the past (penske and u haul) and never had an issue. Personally I would have been better off leaving all my stuff behind and buying new being as I am left with all damaged items now. Very upset. I would like this resolved quickly so I can give you a good reference or I will personally post everyday on every social website about your shady business practices. I asked for your corporate # and was told u have none. I was promised xtra days with the truck (5) and am still being charged for them. i have been hung up on once and also told another time a supervisor will be contacting me. Today I spent 30 min on the phone to be transferred 5 different times back to the same places its like nobody fully knows there job. Very dissatisfied with your company at the moment. Also when I called to report the truck and the way it drove I was told to slow down and take it easy. How much slower could i have really went? My ref # 1808189949006. Also i was supposed to be mailed a claim form 2 weeks ago still have not received.. i would still like corporates phone #.

This is what was stated on my claim form and I am still waiting on a call from a supervisor. If this issue is resolved I will be posting an update about the resolution but honestly after reviewing all other negative comments I am not very hopeful. Maybe the BBB should take a closer look at your company.

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shawnna anderson April 4, 2014 at 6:18 pm

Also I hope someone contacts me soon because I am ready to report fraudulent activity on my Missouri unemployment debit card being as I have a reciept that states I was only to be charged $371.00 not over $1400.00. It was your company who said they would give me the extra days with the truck and I expect your company to uphold that agreement. I’m sure the state of Missouri will actively pursue your less than ethical business practices unlike ordinary credit card companies.

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Gary Williams April 1, 2014 at 5:02 pm

I rented a rental truck last year and took out the insurance. The truck wasn’t running right when ave another truck so i could take that one r find another company. Time being an issue i took the truck. It broke down within 300 miles. They said it had gas in the diesel tank and the insurance i bought would not cover the damages and wanted me to pay it. I refused and even offered to pay half the bill just to be done with it . They refused so i told them to take me to court. Now almost a year later they turned it over to collections. I will fight it and i will never use budget rental again.

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David boscola April 1, 2014 at 9:35 am

Hello I rented a car from budget rent a car 96 West Jericho turnpike Huntington Station New York on march 17th for a family vacation. We had the vehicle for 2 weeks. My wife and I are non smokers and we have to children 9 and 11. The car was kept in immaculate condition. The girl who rented the car to us had us go over the outside of the vehicle and we documented any imperfections. We never went over the inside of the vehicle. When our vacation was over I had my crew give it a detail as I am in the detailing business. The car was in exceptional condition inside and out no one even ate or drank in the vehicle. Fuel was fully topped off and ready to go. As I was waiting for my turn to check in I witnessed the manager Kyle tell the 2 other people ahead of me that they would incur cleaning charges on their vehicles they were quite upset as they stated the car needed no extra cleaning. I thought to myself I am glad my guys gave it a detail we will have no problems. My turn came up to return he asked for the keys to give it a check when he came back he said everything is great but someone smoked in the vehicle. I stated we don’t smoke and to show me any signs of it he was pointing to a few grains of sand in the door track and some sun block on the weather stripping of the door I wiped it and even tasted it and it was cream. He is a scam artist and tries to make extra money off charging fees for cleaning smoking and anything else he can fabricated. Do not rent a car from this location as they are unethical and I will be reporting him to the attorney general

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GMF March 30, 2014 at 12:52 pm

Upon renting a car from budget I was offered an upgrade for an additional $2 per day, to which I agreed. Upon reaching my destination I realized the front tires were completely bald. Obviously there is no maintenance on these vehicles, and the part of the country I was in had constant wet roads and then got two inches of snow. I posted this comment but will be emailing headquarters.

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Larry O'Brien March 27, 2014 at 12:47 pm

Hello I rented a car from budget March 7 2014 to March 14 2014 I was told at the counter at Orlando International airport Budget Counter, that budget does not work with insurance companies. that I need to purchase there insurance. So I was forced to purchase your insurance. That was a lie I have spoken to several insurance brokers after I came back to Windsor Ontario and they all informed me that I would have been covered under my own insurance You owe a refund for the insurance My name is Larry O’Brien and I live in Windsor Ontario Canada I am sure I am in your files at your Budget location at Orlando International airport .no reply and I will not rent from Budget or Avis ever again We are seniors and we travel

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Richard March 26, 2014 at 2:35 pm

Good day,

I rented a car through your organization from February 4 through the 18, 2014., contract number 453404707.

On March 7, 2014 I received notification form my credit card company that a charge of $21.00 was posted to my account from Budget Car Rental. I contacted Budget customer service to question this charge and I was informed this fee was for unpaid toll receipts. I was not aware of any unpaid tolls charges so I requested a copy of the receipts. I promptly received this information from your company and though my research learned that these unpaid toll charges were incurred at toll points in the Orlando Florida Area.

I again contacted Budget customer service and advised the representative (Susan) that this was obviously an error as my visit was only in the Tampa and Sarasota areas, on the west cost of Florida; I had not visited Orlando. Susan informed me she would request photos of the license plate from the toll camera and that it would take up to two weeks for her to receive these images.

As of March 25, 2014 I have not heard from Budget so I contacted your office. My call was transferred to the appropriate department and was promptly answered by Nakeem. I explained the satiation to Nakeem who after a brief hold informed me that Susan was working on this and the photographs, if any, would be sent to her email account which he could not access; Susan is currently out of the office. Nakeem informed me a note would be left for Susan to contact me once she returns. I provided Nakeem with my email address, as email is my preferred method of communication, and the call ended.

I understand mistakes can happen and I certainly am not immune to the occasional error or two. However, I must alert you company to several points that I believe should be addressed. Although your business is in car rentals as many other companies are as well, service to your customers should be stronger.

On my first call to alert you company of this error I was made to feel as if I was trying “get-over” on paying toll fees. Even more disconcerting was learning today that the resolution of my concern is contingent on one employee of your company. I could more easily understand this response if I were contacting Mom and Pops Car Rentals.

As I mentioned Nakeem, the value of the time I invested in this matter already outweighs the $21.00 in toll fees and as a customer of yours; I expect this matter will be resolved quickly. I would hate to think that this was not merely a mistake on the part of Budget Car Rentals but that instead the toll division is a profit center.

I am hopeful that this concern will be resolved in my next communication with Budget.

March 26, 2014 I once again contacted Budget Car Rentals and Susan’s is still out of the office, no one else is able to assist me!!!!

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kathy March 24, 2014 at 11:44 am

I HAVE BEEN TREATED HIDEOUSLY BY YOUR MANAGER MIKE dryer AT YOUR OAKLAND CA OFFICE. 510-636-7942. HE HUNG UP ON ME numerous TIMES AND TOLD ME TO SPEAK TO THE COMPANY LAWYERS when i told him i had audio recorded phone conversations with him and his agents regarding the improper way they handled my car rental and their inappropriate billing to my credit card.

I RENTED 2 CARS THIS WEEKEND at the oakland airport site. the first car was junk and it was returned the following morning. the agent closed out the first agreement telling me that i would receive a refund for the 2 unused days. we didnt realize she didnt return my husbands drivers license until we tried to leave the lot. they also botched up the paperwork so we couldnt initially even get the car. Upon driving the new rental, an expensive BMW, we got to the ocean area nad tried to use the sun roof only to find out it didnt work. of course there was no local number on the contract and we were not going to waste even more time at that lot so we ust sucked it up.

when i returned the car that night, the agent told me, and i quote, “Budget does not ensure that everything on the car you rent will work” ……..WHAT????? REALLY????????
i told her that i needed to speak to a manager. she offered me a measly $20 credit and gave me the name of Gary and the number 510-636-7942. i called the next morning and talked to jorge, the guy that rented me the first car. he told me that manager mike would be there and assured me he would call me at 11:30, before my flight left. he didnt. i called 6 times that morning and NO ONE EVER ANSWERED THE PHONE!

i called again after i landed and someone actually answered the phone and told me, and i quote, “we are understaffed today so no one is answering the phone. call back monday”

When i got home to check on charges on my credit card i found that budget had put 4 holds on my credit card and actually charged $84 and change for the first day rental. NO CREDITS WERE SUBMITTED. the charges were (2) $236.22 and (2) $265.80. i called budget yet again and the agent wanted me to sit on the phone while she called my credit card. i told her that if i was going to invest that amount of time for their constant screw ups i expected compensation which she finally agreed to once it could be verified that the sunroof was non functioning. and then she told me i was too upset and hung up on me. I have the call recorded. i called back and got mike dryer on the phone who told me i had used profanity to his agents and hung up. this was said RIGHT AFTER I SAID HELLO AND IDENTIFIED MYSELF. i called back again and he hung up again before i had said anything. i called back again and this time he allowed me to say that i had recorded the phone call with the agent and had not used any profanity and he told me, and i quote, “play it for out lawyers” and hung up on me again. i called back AGAIN and got someone else on the phone and told her i refused to talk to mike. i was on hold for about an hour. i then called my CC company, capitol 1 and told them i needed to file charges against this company for illegal use of my CC. she called and talked to mike dryer, who i guess DID NOT HANG UP ON HER and he told me he was charging my card $265.80. i told my CC agent that i will file a dispute if this charge is applied as i was GIVEN A LOUSY $20 CREDIT FOR THE NON WORKING SUNROOF.

I HAVE ON TAPE MY CALL WITH THE AGENT AND WITH MIKE D HANGING UP ON ME AND I WILL PUT THIS UP ON THE INTERNET TO WARN POTENTIAL CUSTOMERS ABOUT HOW THEY WILL BE TREATED BY YOUR EMPLOYEES IF THIS IS NOT HANDLED. MIKE DRYER IS A PIG. HE IS THE BIGGEST MONSTER I HAVE EVER ENCOUNTERED. THE 4 CHARGES OR HOLDS WAS LEAVING ME WITH LESS THAN $200 AVAILABLE ON MY CREDIT CARD AND I STILL HAD $300 IN CHARGES THAT WILL POST TODAY.

I HAVE CONTACTED BUDGET CORPORATE AND IF THIS COMPANY DOES NOTHING TO COMPENSATE ME FOR THE HORRID TREATMENT THAT THIS MONSTER INFLICTED ON ME I WILL GO VIRAL WITH THE PROOF THAT I HAVE. I WAS BEATEN DOWN TO CRYING BY THE END OF ALL THIS LAST NIGHT. HE HAS NO BUSINESS WORKING WITH PEOPLE. HE SHOULD BE WORKING WITH COBRAS WHO CAN FIGHT BACK AND DO DAMAGE!!!!!!!! HE IS TRULY A MONSTER.

PLEASE REPLY WITH WHAT YOU WILL OR WONT DO SO I CAN PROCEED.
KATHY MCCRAY

AND THE AGENTS BOTCHED UP THE RENTAL SO BADLY AND I WAS LIED TO NUMEROUS TIMES BY THE AGENTS. IT HAS TAKEN ME ALL DAY TO GET THIS MANAGER ON THE PHONE AND HE TOLD ME I WAS RUDE AND USING PROFANITY TO HIS AGENT AND HUNG UP ON ME numerTIMES AND I HAVE THE WHOLE CALL AUDIO RECORDED!
YOUR AGENTS COULD NOT FIND MY 2 CAR RENTAL PAPERWORK, HAVE SUBMITTED 4 CHARGES INCORRECTLY AND NEVER BOTHERED TO SUBMIT THE CREDIT FOR THE RETURNED CAR RENTAL. MIKE AS I SAID HUNG UP ON ME 3 TIMES AND TOLD ME IT IS BECAUSE OF HOW I TREATED HIS AGENT AND SHE REFUSED TO ANSWER MY QUESTIONS. IT IS ALL ON TAPE. I NEED SOMEONE AT THE CORPORATE OFFICE TO CONTACT ME AND I EXPECT TO RECEIVE SOME SORT OF COMPENSATION FOR WHAT I HAVE BEEN PUT THROUGH BY YOUR COMPANY! THIS IS HIDEOUS.

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james smith March 5, 2014 at 12:36 pm

On 3-5-2014, I talked with a (800) 218-7992, who went by the name of Jim, and when I asked, said his pin number was 87161. I wanted to make sure that I understood the “pay now” rental cost I was looking at on your website. The first person I had talked to about 15 minutes before talking to Jim quoted me a $423. I had to get some more information before I could confirm the reservation. After getting that information, I called back and that is when I got Jim. I was somewhat shocked when Jim quoted me a little over $1000. He came down a $100 when I told him I was a Senior Citizen. I explained to him that the website “pay now” was in the $400 range, and that was what had been previously quoted to me some 15 minutes ago. He adamantly stuck to his $900 cost no matter what. So I asked for his pin number, hung up the phone, and called back to get another agent. The next agent quoted almost the same as the first agent. The first was $423 and this agent quoted $454, and I accepted it. My reservation number is 3861523XXXX. Is there someway you could contact Mr. Jim to give him extra training or whatever is needed, so that he will not be giving out bad quotes that could unjustly cost the renter considerably more money. Please let me hear from you. My email is jleesmXXXX@charter.net: My cell is 682-367-XXXX, and my fax is: 817-536-XXXX.

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jeff skidmore March 4, 2014 at 3:56 pm

First completely offended by your cusotmer service representative. She tried to indicate that I was stupid and it was totlly uncalled for. Next I reserved my vehicle through cosco no added insurance of any kind and I made that clear to the representative but in the hussle and bussle at the airport somehow daily LDW for 29.99 was added along with RSN. which I hav no clue about or asked for. Recalling the sistuation the representive at Tampa first said I had a car then I didnt and then found one making it a very confusing process which I now see may have been a deliberate method to confuse me and make me feel rushed. My trust for your firm has been copmprimised and then to have the rep on the phone treat me so disrepsectfully only further makes me think that the store is no longer being watched. I have been renting cars for nearly 30 years and have never accepted or asked for insurance and if the front office wants my business ever again the will honor my original expeted contract and make an effort to fix the client relationship scam process that seems to be taking hold on all fronts. Thank you, Jeff Skidmore

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Dana Cannan February 24, 2014 at 9:20 pm

I need someone from your corporate office to contact me at once. My number is 254-338-XXXX. I have had the worst customer service EVER. I have a mother who has been in ICU. I have offered to send letters from doctors and the hospital explaining my need to remind with her. I have explained that making a two hour trip to fill out paperwork is not only inconvenient I NEED TO BE WITH HER AS HER MEDICAL POWER OF ATTORNEY! I have offered to go to the local budget to let them look at the car and sign New paperwork…of course you are going to charge me $200.00 to do that….REALLY!!??Your staff has done nothing help me with my contracts. I have been quotes multiple prices, incorrect contact data, etc. The only thing I keep hearing is no! I’m so sick of hearing…well our policy is…Do you have no compassion or shame!!?? Pease contact me as soon as possible!

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brenda moody February 22, 2014 at 9:56 am

Hello my name is brenda, I made the mistake for the second time renting a car from budget which was a big mistake and such embarrassment…I rented the car for the weekend and cone to find out that I needed to exstend it longer, so I spoke with the location where I originally rented the car and the lady there said no problem, then I call the location after a few more days to notify them that I still have the car and I will need it longer at this time I was speaking with the manger cause the lady I had been speaking with was off, which he said no problem. Well come Monday morning a lady name Brittany called and said I needed to contact them. So I called and spoke with her and she said I needed to return the car, I explain to her that I exstended the car and I had been charged. So she said she will call me back I ask her to leave me a message cause I was at work…so I got off work pulled up in the driveway and 2 mens walked up to the car and said get out, I was terrified, I said what’s going on, they said this car belongs to budget, I called the location where I pick it up explain to her what was going on and she said I had already been charged…so I go to location and got that straight out so 2 days passed by the same thing, this time I was at work I came out and the car was gone I didn’t know what happened I called the location and told them the car is gone the ms pam said they picked up the car to call Brittany I was so embarrassed, she said to bring the keys I said they just charged my credit card again…she said I don’t know what is going on…..so I called ask if I can get a ride they said they dont do that and its goi to be 300 for a key, and my grandbaby princess of sophia bike . Was in the trunk which supoose to be a gift she been waiting on, which she didn’t get it cause no one knows where it is…..wow What do I tell a 3 year old…I will not recommend budget., at the time it was convenient, im still waiting on my grandbaby bike.

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Bernice Seiden February 15, 2014 at 11:02 pm

Will not use Budget Rent a car again. Rent cars frequently, usually from Enterprise, where service has been excellent.

Lost our car in a flood while on vacation in Florida and, because of the run on cars in the area, as a result of some 600 car losses in that same flood, Enterprise was out of cars, so rented a car from Budget. Would need the car for two months. Clerk at desk at Budget advised us to do it one month at a time, since two month rental price was no better than one month price, and plans and rates change. We could just renew for another month if we chose to.

We were to return the car on Feb 12, at the end of the one month contract. On Feb 12. ON Feb 12 we called the Boca Raton office, where we had rented the car and advised that we would like to keep the car for another month. They said, “fine, and thank you.”.
That office is a $30 taxi ride from our vacation address, and they offer no pick up service.

The next day we had a rude call from Budget scolding us unpleasantly for not returning the car as contracted, on Feb. 12. We reminded them of call to renew for one month. The same rude person scolded that “You have to come in, turn in the car and make out a new contract…and you have to pay the daily rate for the late days.” We asked to speak to a manager, and was told he was the manager. We said we would call again, and did, and got a woman who behaved just as rudely.

Enterprise is close to us and has a pick up service. Since we would need to change cars anyway, we called Enterprise and got a car from them for the next month, and returned the Budget car. This took another day. On returning the car, we were billed for over $200 more than the contract rate, for unexplained items, such as : tire battery, battery, etc, etc. Since we had had no repairs, and no driving problems, we questioned these items, and was told they were state taxes. We were also charged about $39 per day for three days, plus a $30 late fee, as opposed to our earlier rate of about $28 a day (approximate figures).

IN spite of the fact that the part-time agent working with us (George) was most pleasant, tried to help, but could not because the computer program gave him these prices, the whole experience was totally disappointing and unsatisfactory. We wasted a vacation day, traveled 20 miles each way twice, paid more than contracted for, and was treated rudely on the telephone.

Additionally, we were given incorrect information on several occasions. We called the central number to ask the cost of dropping off the car at a different location in Florida. We were thinking of traveling about 200 miles within the state to visit our daughter and flying home from there. We were told there would be no drop off fee, and were given a confirming number to which we could refer if there was a problem. To reaffirm we asked the same question of the agent in Boca Raton and was told there would be a $100 drop off fee for the same location (Orlando airport or Longwood Florida). When we gave him the confirmation number he advised that made no difference, the fee would be $100.

There is no way of getting reliable, dependable information. One cannot do business that way. We will not be using Budget again and will advise our friends of this experience.

But as a courtesy, we invite your comments and hope this detailed note will help you to improve service for the sake of your company.

Thank you for your attention.

Bernice Seiden, sphr

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Linda Clayton February 5, 2014 at 10:09 am

I called to rent a truck to pick up in Raleigh, North Carolina an d had e-mail confirmation that the truck would be ready Friday January31, after I leave the airport. I was told by the Budget agent it was 8 miles from the airport to his Budget. The agent lied to get my business, it was 17.4 miles which cost me$45.00 taxi fee and when arriving he tried to give me a 14 foot truck and I ordered a 10 foot which I had printed documentation on. I asked that he call around to find me a truck and he later found one in a town called Fuquay, Vanna, North Carolina, I asked if he could get the truck tome and he said no I would have to go get it myself, this was 16.5 miles away. After a while I get a way to pick this old truck up, missing paint in the front and it was dirty. The lady at this site was rude when I ask her to go over the truck and make sure is noted about any diings or damage. She state the budget man in Raleigh should have come pick the truck up and she should not have to do his job. The truck was sitting the mud. My daughther and I had to clean the inside driving area out. This was a case of bad customer service. I am a Black 65 year old woman who was treated like a southern slave after they got my money. They lied to get my business and I feel it is fraud to say you have something and don’t and lie about the distance to get me to come to this site.
Perhaps over the phone I sounded white and when I arived he realized I was Black. Budget this unexceptable!

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Sharon Smith February 7, 2014 at 10:35 am

Don’t use the ‘race card’ – it wasn’t because you are African American. Budget provided poor service – this can happen to anyone whatever their race or ethicity is.

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Michelle January 6, 2014 at 3:02 pm

I am very unhappy with the service I recieved from Budget rent a car in Jamaica over the Christmas holidays. My entire vacation was spoiled base on this stupid rent a car and its mediocre service. I chose budget Car Rental because of its reputation but instead I got robbed by them. Firstly, I misplaced my keys on boxing (thursday December 26th) and immediately called the montegobay airport office that I rented the car, only to be told that the only spear key is at the head office in kingston which was closed for the holidays and would not be re-opened until the following Monday December 30th. They also could not give me a replacement car because they were none available. So now I am stuck without a car for 4 days and still have to pay for each day that I cannot drive the car. However from consistently calling them I manage for someone to finally brought me a replacement key 2 days later. Upon my return of the Car on Tuesday December 31st, they were unable to release my deposit because the customer service representative did not know how much it cost for a replacment key and had to send the paper work to coporate in Kingston. I waited and waited to hear the charges that was incur but no one not even corporate could tell me the charges, they had to wait on the maintenance departement to get back to them. After several calls everyday which someone always take my number and said they will get back with me immediately but unfortunately no on never did. Finally today is January 6th and I called again only to hear that the cost to replace the key is $350 US .Yes you heard me right $350 freaking US dollars to replace a Toyota Yaris keys. Up until now i still havent recieved my remaining balance of my $1000 US deposit. This is a totall ripp off and should not be allowed to happen by these people. Budget is a reputable franchise and should not allow these people in Jamaica to damage the franchise name, because for sure this is the last time I will be renting any car from budget. I believe budget should be enhancing people’s vacation not to make it a nightmare.

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ron matlock December 10, 2013 at 6:11 pm

Booked a 44 day car rental on August 12,2013 to begin January 15, 2014. For tax planning purposes I want to prepay my entire rental fee before December 31, 2013. Budget will not take my money. I have contacted the pickup location, my small business contact and called two 800 numbers. No one wants my money now. I am a retired banker and I always thought a dollar today was preferable over a dollar in the future. I am not seeking a discount just to pay early. To me that is a no brainer. I guess common sense loses out to the bureaucracy.

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Deidra Smith August 13, 2013 at 11:59 am

Good afternoon…I am very disappointed with Budget Truck Rental. I spoke with a reservation agent on the morning of August 13th, the pick up location was suppose to be for Woodbridge NJ..drop off location is Riverview Fl. I never received an email confirmation or a reservation number, so I called back and spoke with another agent and she sent me my confirmation via email. I checked my email and realized the pick up location was wrong and I called back right away and spoke to YET another agent and I was told that I could not received that initial rate of 788.50. I then asked to speak with a supervisor and Kathy Atwood spoke with me and then I asked to speak with Yet another supervisor and her name is Deborah all of whom is located at the Tulsa Oklahoma Branch. To my dismay Kathy and Deborah were very nasty to me.To make matters worse Deborah hung the phone on me. I would like to speak someone in Corporate immediately . Thank you..my phone number is 732 362 XXXX

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