Buckeye Broadband Corporate Office - Corporate Office HQ

Buckeye Broadband Corporate Office

How would you rate your experience with Buckeye Broadband ?

[Total: 13    Average: 1.5/5]

Buckeye Broadband Corporate Office Address

Buckeye Cablevision, Inc.
5566 Southwyck Boulevard
Toledo, Ohio 43614

Contact Buckeye Broadband

Phone Number: (419) 724-9800
Fax Number: (419) 724-7074
Website: http://www.buckeyecablesystem.com/index.html
Email: Email Buckeye Broadband

Buckeye Broadband Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Buckeye Broadband Executives

CEO: Jeffrey Abbas
CFO: Joe Jensen
COO: Brad Mefferd

Buckeye Broadband History

Buckeye Broadband, formerly known as Buckeye Cable System or even The Cable System, was founded in 1965 and is based out of Toledo, Ohio. The company offers television service, internet, and telephone services. The company is a subsidiary of Block Communications.

The company offers sports and music channels, video on demand, digital video recorder, and high-definition television services. While many companies have discontinued dial-up Internet service, Buckeye Broadband still offers this service, along  with email, spam protection, email virus control, and Internet classes; and local and long distance calling services.

Buckeye Broadband is perhaps best known for its prosecution of 23 customers who uncapped their internet modems in 2002. In 2014, Sinclair Broadcast Group and Buckeye Broadband ended a dispute and finally reached a new 2 year agreement.

Buckeye Broadband FAQs

Question 1: What is the phone number for Buckeye Broadband?
Answer 1: The phone number for Buckeye Broadband is (419) 724-9800.

Question 2: Who is the CEO of Buckeye Broadband?
Answer 2: The CEO of Buckeye Broadband is Jeffrey Abbas.

Question 3: Who founded Buckeye Broadband?
Answer 3: Buckeye Broadband was founded by in .

{ 11 comments… read them below or add one }

David Ridenour March 25, 2019 at 3:22 pm

I went into the Sandusky office the last time I paid my bill and filed a complaint concerning installer who worked on the house and decided a wall installed cable plug was not good enough to suit him so he drilled a hole in my hard wood floor and did not tell me or ask my permission to do so. I complained about it at the office was assured someone from the main office would be calling me, that never happened.. I am very upset about this whole thing.

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Albert Mcdonald February 22, 2019 at 8:37 pm

On January 2, 2019, I was charged two payments at the same time,Because the Tender
(Victor Dass) charged me for equipment that I had returned, He then tried to reverse the charge,But something went wrong and two payments were withdrawn from my account
I came into the store and showed all my receipts and my bank statement.But today I got
a bill still charging me for the refund.
my payments are always up to date, and I refuse to pay for your employees mistakes,please correct this as soon as possible.

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W. L. Duquette August 30, 2018 at 1:32 pm

Why do you call it customer service, no one answer the phone – I was on for 1:48 minutes last night and no one ever picked up – Called back today and the recording stated that there was over 1 hour wait time – REALLY ! For what you charge for you cable you can certainly hire more people… I hope enough people get fed up with you BS service and leave. You use to be one of the best and now you are the worst…… I know I will be letting everyone know how poor the service is with Buckeye.

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Annette August 29, 2018 at 2:35 pm

one more complaint: I called your service number and was told that the wait would be 16 minutes…..27 minutes later someone pick up and then hung the phone up. I called back and was told the wait would be 25 minutes….after 42 minutes again they hung up on me….. needless to say you have the same awful song playing over, and over, and over again. I think you need to bring in new blood to evaluate the mess of your company and see if it can be saved. Many people are getting together and getting rid of you!!!!

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Deb Coulter August 19, 2018 at 11:55 am

The worst…the absolute worst company I have EVER delt with in my lifetime..so many problems for almost 2 years!!!!!! Hours and hours and hours and hours and hours + a million more hours on HOLD!!!! 10 more million hours on the phone with unqualified folks…then they transfer you back and forth and back and forth and back and forth!!!!!! Ever issue I have had with this company has been ” unique” in their words…really??? Then they charge you the wrong amonut and blame it on the customer!!! Wth? Been in CS related job for 32 yrs!! We answer the phone in less then 30 seconds and nobody stays on hold more than 3 minutes or the company hires more reps!!!! Get it together!! Brw…no supervisor s apparently work for buckere…they are non existent when calling!!! Great way to avoid the ReAL picture!!!

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John Mathew July 20, 2018 at 1:03 am

We have buckeye in our hotel. Have been on hold for over 2 hours for technical support. Finally reached someone and they could not help me, and have multiple complaints since the cable is down. I am absolutely fed up with Buckeye customer service, they are horrible. It’s been 5 hours and we still do not have any cable for our rooms. Worst service and customer service ever.

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Chad Snyder June 11, 2018 at 2:45 pm

Was a customer for over 3 years. upgraded my service to cable tv and internet but had to move before my contract was up. Bought a house and called to have my internet switched but they do not service my new location and now wanting a 400 dollars cancellation fee. This is what customer service is??? I could see if I was cancelling the service or moving to a location that I could transfer my service too and choose to cancel it instead. But to force a cancellation fee when you do not offer the service to the new address. Total crap move. Can bet I wont be recommending you guys to anyone.

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gerry harkins October 5, 2017 at 4:47 pm

I saw the Northcoast lifestyle Expo advertised in two place. One at Kalahari and one at the Sandusky Mall. Where isit going to be? thank you.

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todd herzog August 23, 2017 at 8:02 pm

Been down for over 24 hrs! Had to replace my cable modem yesterday afternoon. Was supposed to be a 5 min call to activate it. Now 30 hours later they still can not get my phone running. Some issue with their “switch”. But they quit work at 5pm, so I enter my 2nd night with no phone service. And still no word as to when it will be operational.

My internet is only working because I told tier 2 support (the “good”??? techs) what to do late this am (after almost 24 hrs with no internet.)

I pay premium rates for business service and get crap service.

Very un professional organization. You DO NOT care about the customer (or I would have a working phone last night). And pretty much incompetent at supporting their own systems.

BTW: I did IT support for over 40 years so I know how it should be done. (Hey, I helped write the cable accounting system you had back in the late 70’s, I flew the 9 track tapes to Calif to get them converted to disk and baby sat the data conversion process ALL NIGHT after arriving home form a red-eye back from Calif.) I would never a customer down at 5pm. I’d stay all night (and did) to get them up and running.

Total BS. Totally unacceptable. Even the airlines are better. I expect some significant compensation. And inf you cared about your customer, I would not have to even make that request.

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Stacey leestma April 20, 2017 at 9:44 am

How are u guys gonna tell me that my bill for march was paid because all ur guys communication and then on top of it all give me a rebate of 60 bucks as well rob ur supervisor is the one who said he’d take care of it n then when I went down to the Douglas store to set up my new install for the same day I asked the gentalman 4 times before I lefted if rob took care of my march and he said I was credited 140 for march and then he also said rob issued me a check for 60 bucks which again I never received anything so there for u guys suck at customer service because this chic refused me to talk to rob 4 times and I’m not a happy customer so I’m gonna be looking for different providers and given you guys a very bad review and to think i no a lot of your guys workers on top of customers and I will be telling people about ur bad customer service

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Leander dolberry April 10, 2017 at 4:15 pm

i been in my apartment 4 months only to discover the outlet box for cable doesn’t work. Buckeye was supposed to fix and also put my situation as urgent.well after 10 visits and sending “so -called” experts to my house and losing 10 days of pay to schedule for them to come out still i have no cable im sick of this so im giving u guys a 0 for stars

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