Bob Evans Corporate Office

Bob Evans Corporate Office Address

Bob Evans Farms, Inc.
3776 S High St
Columbus, OH 43207

Contact Bob Evans

Phone Number: (614) 491-2225
Fax Number: (614) 492-4949
Email: Email Bob Evans


CEO: Steven A. Davis
CFO: Paul F. DeSantis
COO: Joe L. Gillen

Bob Evans History

Bob Evans was founded in 1948 in in Rio Grande, Ohio.  Bob originally began making sausage for a 12 stool diner.

In 1963, the company went public as Bob Evans Farms.  In 1964, a Michigan restaurant was opened, the first location outside Ohio.

In 1971, Bob’s cousin Dan Evans becomes President and CEO.

In 1983, the 100th restaurant is opened.

In 1987, the company acquired Owens Country Sausage.

In 2000, Dan Evans retires.

In 2002, the company opens it’s 500th restaurant.

Bob Evans dies of pneumonia in 2007.

Bob Evans currently operates nearly 600 corporately owned restaurants in the US.


{ 246 comments… read them below or add one }

Jeff July 27, 2015 at 8:07 pm

On Saturday I went into the Independence Bob Evans Location and the hostess who was African American asked how many and I responded just one, she responded I’ll call you shortly. .Waiting around me was an African American couple who was signed in before me, while we waited to be seated the hostess seated two more African American people and then an African American couple walked in and the hosted said how many? And they responded with Two, and she stated “Right this way” I spoke with a manager at my seat and explained that I hope that hostess was not practicing reverse discrimination and the mother and Daughter sitting next to me stated that that happened to them just a little bit ago. .The manager stated that does not happen at Bob Evans how however, that hostess was replaced by the manager and he started seating ppl…I’m quite sure I will never go back to that Bob Evans and shame on you for not knowing or allowing REVERSE DECRIMINATION to happen. ..


regina July 23, 2015 at 9:55 am

On Saturday July 18 I made my first and last visit to any Bob Evans. We were in Rogers Arkansas and stopped in for Breakfast before going home. We waited 15 min to be seated no big deal but we place our order around 10:15 and waited and waited and waited. The server offered to bring cookies or something we said no we would wait so we could eat what we did order and we still waited. The manager came over around 11 or so and offered to bring the same we told her no we wanted to be able to eat our food she then said well I was just offering which was not the point. When my sister asked what seemed to be the problem she told us she was short staffed in the kitchen which is not our problem and here is a idea for her in the future why dpnt you go in to the kitchen and help. When we did get our food the cheese hashbrowns were not fit to eat my husband never got his sausage and she never offered to give us a discount on the ticket for the hour wait for eggs toast and sausage. Not to mention my other sister got rye toast and it was not toasted at all. How do you screw up BREAKFAST!!!!. I have always been told that they food is terrible and now I agree. On a good side the waiter was great! Not enough to ever make me go back


En July 11, 2015 at 11:51 am

Why are carafes of coffee no longer available on dining tables? The wait staff and managers are running around carrying the small carafes and have to refill the carafes after two tables, when they could concentrate on providing better service when patrons order or when food is served.


Glenda Schirmer July 10, 2015 at 1:02 pm

I just had my second visit to the local Bob Evans restaurant in Madison, Indiana after moving here two months ago. The first visit was poor service, but I decided to give them another chance, today, July 10, 2015 at around 11:30 am. I ordered Lunch, my husband ordered breakfast. My wildfire bbq chicken salad looked OK except there was hardly any wildfire bbq on the chicken. I ordered rolls with it that didn’t arrive after being assured they were on their way when the salad was brought out. So, I’m 3/4 of the way through the salad when the waiter, Kenny, asks if everything is alright and I tell him I didn’t get my roll and could I just have some banana bread to go? I really missed the bread with my salad and was quite hungry after fasting for medical tests. Then, the banana bread was brought to me and it was so raw it was like eating dough. My husband showed me a big lump of hard stuff the size of a knife handle in his grits. At the register I told the girl checking us out ” four strikes and you’re out”, after she asked how everything was. What was wrong, she says. Then I listed the four things that were misrepresented in the meals we received as compared to what was offered on the menu. They couldn’t find cooked banana bread to replace what I showed them was obviously undercooked and a salmonella hazard because of the egg in it. Then they offered me to choose anything I saw in front of the register, I said “NO, Thanks”, handed them back the raw banana bread and walked out. Needless to say, my shadow shall never darken that doorway again and I’ll tell my story as often as opportunity presents itself. That whole restaurant needs an enema. Fire all the staff and start over. And, if that bread is corporate’s fault, well, Bob Evans, your restauranting days are numbered. I did pay for my meal and left a $2 tip. The entire cost of the meal was $25 and not worth a dime of it.


victoria garsteck July 10, 2015 at 9:06 am

How long does it take to get a hot meal at Bob Evans??
Answer: never, it comes back stone cold twice.
pay for food you can’t eat
Then you just go to Denny’s!!
Took 3 hours from start to finish
Denny’s 2
Bob Evans 0


Kenny July 8, 2015 at 8:51 am

I have complaint about your store and Harrisonburg how your store managers and general mangers let a employee come to work drunk and not taking proper bath to cook for the guess the worker you have Andrew habwe was hire with no paper work and hed s a illegal immigrants I feel something is not done I will report your company to immigration and heath department


Terry Melcher June 27, 2015 at 8:32 pm

My wife and i visit Bob Evans on Maysville Rd. Ft. Wayne In. quite frequently and last Sun. morning and our service was very poor. This evening ,Sat. June 27 we went back, your restaurant was half

full, after we were seated we waited 10 min. no one wanted to wait on us so we left. We told the hostess when we left and she told us to have a good evening. It will be a long time before we come back.


Danita Meek June 17, 2015 at 8:42 am

Having worked for Bob Evans for 10 yrs, I have seen a lot. My suggestion is go back to secret shoppers. You will get honesty. The store will not be warned, like it is now. My opion is, if you know inspection is coming, you will pass. So your stores pass 2 times a year. Have you wondered how it truly is run from day to day? I was told its the numbers you care about. Bottom line….. Thankyou.


Barb Stutesman June 10, 2015 at 1:31 pm

We used to dine regularly at the restaurant on Stadium Drive in Kalamazoo, Michigan. In fact, we came to know several of the excellent employees quite well.
Imagine our surprise to discover that, with no warning, the Stadium Drive restaurant closed its doors! We will no longer dine at Bob Evans.


drema June 8, 2015 at 7:02 pm

I find it ridiculous that I come in order my foodto go and I have customers come in after me order their food to go get theirs I still wait and when I get home with the food that I order to go my bread is all crumbles and I get no silverware to eat their food this ridiculous that that the way they treat their customers


Vicky Fuller June 8, 2015 at 5:24 pm

I took my son to Bob Evans in Ashtabula, Ohio, for his birthday. I was very slow there. It was Sunday June 8, 2015. Between 7-8 p.m. First it took awhile to be seated. After that we had no waitress. The women checking people in and out took our order, She said, I’m not your waitress but I’ll wait on you. She took our order. We received our food before the other table that was there before us. Then when we got our food. Food was great but, my son had to go up to the register to ask the worker for things we need twice. At the end the manager came and ask how was are food and waitress was. My son never complains but this time he told them. Sir, we never had a waitress. We had to get up and ask for anything we needed. Manager said, well were busy, my son and I both said no your not. Not at all. We both ordered the dinner country fried steak, salad ,rolls, sundae. We told the manager we never got our sundae when we were paying for pour food. he took my name and phone number on the back of a piece of paper you couldn’t read. I’m very unhappy about this dinner for my son.


E. Turner July 8, 2015 at 7:20 pm

I am sitting in the Ashtabula OH location, amidst no fewer than 7 un-bussed tables at last count. Place is only about 1/4 full, if that, and plenty of people “working”.

Has taken about 10 minutes and being walked by about 20 times just to order a cup of coffee.

Manager is wandering around aimlessly and has a completely lost look on her face, aside from being poorly dressed.

Saving grace, the food did come out in a reasonable amount of time.


Unsatisfied June 5, 2015 at 10:44 am

Bad experience at Bob Evans at the highlands in Tridelphia was not asked for refills for coffee and the lady at the counter and seats people was very rude.


Gerri Peter May 27, 2015 at 10:38 am

My husband and I dine often at Bob Evans in Oakton, Virginia. In past two years once or twice a week; however, of late not as often as it is always very cold inside …….complained often along with other customers …almost all regular customers have learned to wear or bring a sweater and one customer’s husband two weeks ago actually went to their car for a throw for his wife as she was freezing……. Not a pleasant experience trying to have a relaxing meal and cold! In the past years it was a pleasure to dine here. Essa makes a great hamburger we enjoy once a week but the cod fish ( in summer no less) is no longer on the menu and the best meal ever on BE menu of beef tips and noodles taken off menu ages agora well as the spaghetti? Last but not least people in Virginia enjoy Chili year around…why only offered in winter?
Sorry to say The service in this restaurant location has deteriorated in past two years ……..customers constantly kept waiting to be seated even when only two or three tables are occupied…no Manager in site most of the time and two or three servers just look at you and
do not offer to seat customers. We have personally experienced this often and swear we are never going back but there are a couple of servers that are friendly and immediately come to seat us when they see us enter the restaurant……….unfortunately neither of them were there this past Monday about 5 pm. My husband and I walked in Oakton BE , stood there waiting to be seated…two servers were standing behind the counter area…not busy… hello and no offer to seat us….we took our menus seated ourselves and still
neither server offered to serve us? There were three tables/ booth occupied……….we
passed up four tables that were free of dishes,etc but the tables had not been wiped clean
before we seated ourselves? After no one seemed interested in serving us…for the first
time ever we got up and walked out leaving our menus on the table. This was the last straw
and we will not to be returning to this BE………There is a major problem with either the
training of servers and/or Managers here…….laid back attitude does not make money or
bring back regular customers. There are two or three very nice and efficient servers
working at this BE but the turnover of servers has been like musical chairs in past two plus years…..several very friendly and efficient servers have left? Why?
We will miss Essa’s great burgers and other dishes we enjoy but enough is enough ! Not sure this email will get headquarters attention but customers are not being treated like Bob
Evans family ? We are retired, eat out daily and all we expect is good service, comfortable
temperature for enjoying a nice meal , and not kept waiting to be seated when no server is
busy or manager present! Hope this will help improve service for other BE customers
and especially retired regular customers. Also trust you will rethink the discontinued
dishes I mentioned as we were not the only regular customers that enjoyed them year
around. Thank you for reading my email. Now Former Weekly BE Customers! Too bad as in past it was a pleasure to dine here…..

Former BE weekly customers!


Tamara May 20, 2015 at 4:29 pm

Just stopped at Bob’s for a meal and a good cup of coffee. Unfortunately, good coffee no longer exists at Bob’s. All they serve now is coffee with cocoa and nut flavors. Wake up marketing people….not everyone in the world likes flavored coffee! At least keep the option of regular coffee available. It’s pretty bad when McDonalds has better coffee!


Jeff Collins May 16, 2015 at 9:21 pm

Saturday, May 16, 2015 at 7:45 pm I entered the restaurant on Cemetery Rd. in Hilliard, Oh. After waiting for 5 minutes to be seated in a practically empty restaurant, I seated myself at the empty counter.
After another 15 minutes of observing three servers and a manager standing and shooting the breeze with each other, I just got up and left.
Nobody ever looked my way as I exited. You would at least think that maybe I didn’t pay my bill!
The evening crew is referred to as “the children’s shift” really needs some positive examples of customer care, including the management.
Just have some of your folks just walk in and watch the circus!


Chris May 7, 2015 at 2:50 pm

The Steubenville, OH location is filthy. They need an industrial cleaning company to come in and clean it.


Gloria C. May 10, 2015 at 4:48 pm

We were at the Bob Evens in Middleburg Heights, Ohio for breakfast. The Manager was very rude. The food was good. But my sister’s food was taking a while. We were all finished & getting ready to leave. We asked the Manager to take off my sisters meal bc it was taking to long and we HAD to leave. We never got a no problem or sorry for the wait. Just a mean mug and probably an eye roll and she walked away. I’ve worked in the restaurant business. I know what it’s like but have some grace. This needs to be worked on. Managers are managers for a reason.


Juanita Walker May 5, 2015 at 5:49 pm

My husband and I used to go to your restaurant at 1001 Cherry Valley Rd. Newark, OH , but in the last year the service has increasely gotten bad. I noticed a big difference when a head manager named Crissey started to work there. She has ran off several of the best cooks and waitresses. I guess you don’t want experience so you don’t have to pay insurance.

I realize this store days may be numbered due to recent road reconstruction, but after today, I will not be back. Fork dirty, wait time uncalled for. Food size portions so much smaller then your New Albney store.


Robert A.Quinn April 28, 2015 at 6:11 pm

We just left the Eaton, Ohio Bob Evans very upset with the service and the store manager.
Our waiter was ok, it was not his fault at all. But our food sat for at least 10 minutes or longer before it was served to us. It was up in the window all that time. The area we sat in had filled up shortly after we got there and all the others were served their meals way before ours. No excuse for it to sit that long, then the manager said it had only set for 2 minutes after my husband sat and watched the clock all the time the food had been setting there. We Will Not Eat at the Eaton , Ohio Bob Evans ever Again.


TJ Walker April 26, 2015 at 10:51 pm

My wife and I were at the Bob Evans in Milford Ohio at lunch time on Friday April 17th when the manager Jessie came out from the back an marched down behind the counter beating a tambourine and telling everyone a waitress just received a $30.00 tip. This really made my $4.00 tip seem worthless. We visit this restrauant several times a week and have seen this manager yelling at the employees in front of customers. If this is the future of this location we won’t be eating there much longer.



Dan Fohl April 25, 2015 at 6:54 pm

One of the reasons why I enjoy Bob Evans almost weekly is the coffee pot on the table, especially for breakfast. I am upset that this practice is no longer being used. Now My cup sits empty while my waitress is taking orders/serving others. Bring back the coffee pot on the table!


Dorothy Carbisiero April 23, 2015 at 10:05 am

My hubby & I enjoy the Bob Evans Restaurant in New Stanton, PA, for breakfast, lunch & dinner. As retirees, we appreciate the money- saving coupons that are frequently available & are excited to hear about the “rewards” card that may be coming to this area.
We were disappointed to not have the coffee carafe available at the table any longer. It seems that the waitresses would be able to serve more customers better if they weren’t so busy keeping our coffee cups warm & full. We can do that very well ourselves!
I hope this policy changes soon!


Dorothy Carbisiero May 2, 2015 at 5:41 pm

Still waiting for a reply – & still waiting for coffee pot at the table!


Rosie Luebke April 21, 2015 at 1:15 am

Ordered your new sirloin steak tonight and it was not much thicker than a piece of paper and was so tough I thought it was a piece of shoe leather. The green beans (cold) were from a can (mushy) and the cheddar hash browns were spicy hot. First time I have had spicy cheddar hash browns. Too bad I can’t eat spicy food. Would have been nice to know that. Told the waitress and she said she would find out, well if she did she never told me. Bad food, bad experience.


Esther April 19, 2015 at 10:40 pm

Got seated within a reasonable amount of time waitress took quite a few minutes to take our drink orders – then it went all downhill from there got orders then My husband was given someone else’s food – it was corrected but after that we were non existent – it that took forever to get attention again she had six other tables all the with complaints similar to ours – people waiting on drink orders food orders many wrong order were served at tables then asked her for our check and a box 15 minutes passed by so I had to get a manager – Who ended up also being very rude as well- asked copy of my receipt acted like that was a big deal we usually have no issues but probably won’t go back!!


Jeffrey Ayers April 12, 2015 at 8:29 pm

Just went to dinner at Bob Evans in Lebanon ohio and it was bad, poor service, poor food, the chicken was over cooked on the outside & under cooked on the inside & a siide of mash potatoes w/ gravy a roll & 1 scoop of ice cream & all the young waiters & waitress all standing around talking to their friends coming in & out! BAD, BAD SERVICE & FOOD!!! I dont think we will eat at Bob Evans anymore! Thank goodness there is a Country kitchen 5 mins up the road!! Good Luck Bob Evans!!! JWAyers


judy steinberg April 11, 2015 at 4:53 pm

My husband and I went to the Bob Evens 3/10 / 2015. WE WAITED TO GET A SEAT once we got one we waited forever for someone to take our order, my husband finally went to the manager for us to get our order, we waited a long time to get it the order was all wrong, I ordered the turkey dish it had 3 small pieces of turkey and enough dressing to feed a family of 2, the turkey was cold and dry. Why can you at least make it look a little like the picture. I do not think I will be going back again. This was the next to last thing to bring me back again time before I had syrup splattered on me !, You need to tell your managers to take better care of the customer without us no business.


D B in Westminster MD April 9, 2015 at 9:32 pm

I have had problem after problem with the General manager at the local Westminster Maryland Bob Evans location so folks my suggestion is send your complaints to the BBB (Better Business Bureau) cause the corporate offices of Bob Evans they just do not seem to get the customer concept and concerns and when the complaint goes to the BBB if affects the Bob Evans business rating with the BBB


Danita Meek June 17, 2015 at 8:48 am

I agree


Disgusted Customer April 3, 2015 at 5:57 pm

Kent Beaver, the manager at the location in Maryland (14 Bel Air S. Parkway, Bel Air, MD 21015) said that customers can complain all they want but the corporate will not do anything about it and there is certainly not a damn thing he can do about it. His rudeness and nastiness is an absolute disgrace that just tops Bob Evan’s poor service of long wait and ignorance. As long as he is the manager at that location, customers will continue to walk out due to his nasty attitude. His rudeness infuriates customers more on top of the long wait of no drinks or food, sitting endlessly at the table, waiting for the server who never came around. Absolute horror of restaurant nightmare.


Kathy April 1, 2015 at 7:34 pm

We decided to go get a meal after working all day on Wednesday, April 1. When we arrived at the restaurant in Vero Beach, FL (6070 20th St) , there were three or four sets of people waiting. After taking our name, I asked the hostess how long the wait might be, and she replied that it would be 5 to 10 minutes. That was obviously not believable, but we were hopeful. When new groups came in, they gave the same amount of time. I looked at a woman sitting across from us, laughing, and asked how long they’d been waiting. She said “several rotations of 10 minutes.” They took a single man, who they addressed by name, and who had come in after us, and seated him into a booth by himself. Then other people who were there before us got seated, and we knew that we were next in line. By this time, 25 minutes had passed. The hostess showed up again, and called a family of three that had come in 10 minutes after we did. I stood up and protested, and she said she’d “take us in a second.” Well, she didn’t get the chance, because we were out of there! I’ve been there several times, and the service was ok, but this really put me off. I’ll never set foot in this place again. If you want to earn customers’ business and trust, you don’t lie to them about the wait time, and you don’t take others in front of them, when you’ve written down everyone’s names on a list. So, after waiting that long, we had to find another place to eat. I guess that was the April Fools’ joke on us!


Mary Morman April 1, 2015 at 2:55 pm

We have been eating at Bob Evans on Rt 79 in Heath Ohio for many years at least once a week, sometimes more for breakfast. We always enjoy the food and the service. In the last month we, along with usually 5 to 8 parties have had to wait for over 15 minutes to be seated , when there are 15 and more empty tables available. Many people walk out. Since the staff are usually so good I can only think this is due to a corporate policy of fewer servers. Not a good move!


Darlene March 23, 2015 at 12:42 pm

A party of 20 visited Bob Evans #561 in Louisville KY to celebrate family birthdays. We were there for over 3 hours with much of that time sitting at the table with no beverages or food. Once beverages arrived, it took another 35 minutes before Orders were taken. We asked the guy bussing tables to remove some cups from the table in order to accommodate our food and he came over and said “reach”. In other words, reach over and hand me the cups (which ironically I had already stacked and placed on the edge of the table). From there, he persisted to make insensitive, smarty pants type remarks as if he were a comedian. No one was laughing because at that point we had been there for over 2 hours and found offense to our situation being mocked. Several of our family members got really upset. When we complained to the manager, he was very condescending about our experience and basically concluded with saying Sunday is their busiest day and that we did have a party of 20. In other words, he saw nothing wrong with service or his bus boy’s attitude. I almost felt as if he thought we had an agenda for complaining which could not be further from the truth. Needless, to say we ate our cold food and got out of there as fast as possible, vowing to never go back to that location.


Tracy March 23, 2015 at 12:02 pm

We visit the Bob Evans on Rockside rd. It never fails we stand at the front desk waiting and waiting to be sat. We see empty tables,but their is no hostess the managers are oblivious of the line at the door. The servers are freindly and the food is good so we return preparing to wait



Ruth Roberts March 21, 2015 at 5:34 pm

Zanesville Ohio, Maple street Bob Evans restaurant seated us then did not wait in us. Folks who came after us were waited on. We left after 15 minutes of watching others served who came in after. Not even offered drink order


Tina seymour March 2, 2015 at 7:53 pm

3/2 I placed an order to go at your Bob Evans at 36/37 and 71 in Delaware, Oh. I actually placed the order at the counter for two salads (both full size-wild fire chicken and Cobb salad). First it took 40 minutes for this order. 2nd they gave me 2 packets of salad dressing, neither of which was wildfire ranch, 3rd I ordered to full salads and got one large salad snd one small salad.

Restaurant #

order# 700968

I’m beyond angry.

Thank you for ruining dinner!


Mark Lloyd February 26, 2015 at 2:57 pm

I have enjoyed your mashed potato from Publix and Kroger. The one from Kroger was heated just as we always have, per the instructions. It was runny, thin and had a bad smell about it. Like a raw potato might smell. It were boiling when removed from the microwave. it is big and powerful so the microwave can be removed from the problem.

No one gets it right every time, I then bought the next one from Publix. the same results. Someone has changed your product from what was consistently a great product. We cannot be the only people who experienced this.

This cannot be a complicated issue, either it is the same old recipe but now with cheaper or inferior ingredients or a change in a formerly great product.

It’ time to fire someone, fix the problem and communicate this to your customers.

I buy a number of your products. That is stopped until I hear from a person in a responsible position.

The courtesy of a reply would be appreciated.


Lynn Moyer February 23, 2015 at 5:12 pm

On Sunday February 22nd 2014, I went for brunch at store #0377. II slipped on your wet floor with my crutches and fell to the floor hard. The manager asked what he could do and my friend who is a doctor told him we could use some ice and a chair. He got the ice (in a scrap bag that leaked all over my cast while eating) & a waitress got the chair and my friend dragged me on the chair to the carpeted area where I wouldn’t slip again. Within minutes the manager came to our table with it a $5 off discount coupon turned it over to the back side and said could you “write your name address phone number and your version of what happened on here please” so I did provide him with the information he requested. He saw that I was done came over and took it. Throughout the entire meal every time I looked over his way there he was staring at me along with one of the waitresses. When we were ready to leave he walked me to the front door me being extremely careful where to put my crutches. He told me to “Please be careful” as I was going out the doors. Then he waited until I got into my friends car and we were backing out of the parking lot to go back inside.
I realize the floors were slick because there was snow on the ground outside and people were tracking it in. It’s different when you can balance yourself with your other leg with your crutches then when you cannot put your foot down being totally non weight bearing on crutches. You should put rugs down over most of the bare floor areas to prevent this from happening to someone who may not have as much protection as a cast like me. I really hurt myself badly when I fell. Injuring both my knees and the part of my foot I just had surgery on. It was embarrassing to fall and very painful to have fallen but your manager was very rude to me and my friend who is a doctor. He was very very rude. I got no apology from him for anything we got you know nothing except the evil eye from him like we were going to run straight to a lawyer and sue.that we had set this up.
I don’t know about you but it was humiliating. It was the most humiliating injury I have ever received and your manager only persisted in salting the wounds for me by being as bitter as he was. I do not appreciate this and I am going to spread the word and never eat at that particular restaurant again.



Debbie Smith February 22, 2015 at 8:26 am

My family stopped at Bob Evans on Hilliard Rome Road in Columbus, Ohio after a long road trip. While dining, my purse fell out of the larger bag I had carried it in and fell under the table. I didn’t notice it was missing until the next day. Thinking it might be in my car or house, I waited until after work to call Bob Evans. The manager was very nice over the phone and told me it was there and said he would put it back in the safe until I came for it that evening. I was so very grateful to have everything back, untouched! It is good to know there are still honest people in the world! Thank you so very much.


Bonita Getz February 20, 2015 at 11:48 am

My Mother and handicapp brother was at your store at 4915 N. Big Hollow Road,Peoria,Il 61615. They had just sat down and order their food. The waitstaff gave them,their salad. And my Mother told the waitress there was water coming from the ceiling. She walked away,and the ceiling and water came down on both of them. The sprinkler system had BROKE. NO! ONE came to help them from the Manager on down. They all stayed away. The Fire dept.came and shut the system down. And made a report,a little later. A woman from the Health dept. came in the store. NO! MANGER’S or Night MANGER’S came to check on them. She was wet from head to toe,other people came and helped her off the floor. The water came down so hard it knocked her out of her chair she was sitting.The Manger NEVER came to check on them. WHAT? Kind of people do you have running these store’s. I have contacted a Lawyer to see,WHAT? can be done. Thank you.


rich segulin February 16, 2015 at 7:41 pm

on feb. 14 1 pm I was at the Willoughby ohio store and went to the mens room . the floor was very slippery and wet .I I have aamputation of the left leg and right foot so I have to be carefu. I was very careful and I still fell. Two men in the room helped me upand were going to call 911 but I told them I would be ok. I told the maneger by the name of Morgan that the bathroom floor was pooling water and that itshould be mopped.did not get a reaction from him not are you o k or anything I then told a waitress and sehe told me to tell the manager I said I did but got no reaction she said that was par for the course with him. She told me to write the head office maybe they could help .All I would have liked wasfor him to have someone mop the floor and ask if I was ok and not act like I was talking to the wall.


Timothy mullis February 15, 2015 at 12:06 pm

Just left the Bob Evans restaurant in Sebring, Fl. And after sitting at the front waiting for someone to come over and take my order for ten minutes, finally left. No one even bothered to offer me anything to drink or nothing. Waitress after wire waitress consistently walked by without so much as an acknowledgment. You would think after 10 minutes, someone would at least ask if you want something to eat.


Ashlee Mundy February 8, 2015 at 11:52 am

On February 7 2015 my wife and I ate lunch at the Bob Evans in Lancaster Pa. We told the waitress we were in a little bit of a hurry. There was less than 20 people in the restaurant while we were in there. We both ordered meals off of the pick 3 signature side which came with dessert. My wife side with her meal was not what she ordered. The waitress did fix that. My mashed potatoes and gravey was cold. She never attempted to fix that when she was told. I asked for a refill of my sweet tea 3 times which still never came. Also we waited for 20 minutes after we finished our meal just to get the Ice cream we ordered at the beginning. Our waitress was to busy texting to check on us. There was only two tables of people in her assigned area. We were not happy at all.


Madison February 19, 2015 at 9:31 am

9 times out of 10 it’s not the waitresses fault for a long wait. And there are no assigned sections they take tables by rotation.


Sheri Weir February 7, 2015 at 11:58 pm

My husband and I went to breakfast at the Bob Evans in Delaware, OH on US 23. When we got there we were told we would have a five minute wait but we had a thirty minute wait. The hostess did not even say good morning or hello didn’t even offer water or coffee nor did our waitress. We waited 15 minutes to even see the waitress who took our order. The food came a half hour later with out the blue berries and had to wait another ten minutes so the food was getting cold later with out the blue berries and had to wait another ten minutes so the food was getting cold because we also had to ask for silverware to eat with. When I cut into my waffle it was not all the way cooked nor was my sausage. The waitress said she could order me another one I said no because I was already upset with the service and the wait. She took the waffle off our bill. The waitress brought my husband the wrong kind of pop and all she said was oh didn’t offer to get him what he ordered. Then when we went to pay the manager asked what was wrong with the waffle my husband told him and he said I cooked it and now I know for next time. No I’m SORRY! ! The floor was filthy and lots of opened tables with a lobby full of customers to be seated. When we got there people were saying good luck. The hostess was running register and kept walking back and forth in the kitchen when people were trying to leave. A guy there put his money and his bill on the counter because she totally could not do her job or be a nice to people. The cook was sitting people and had no clue when we were waiting in the lobby. This is the second time we have been to this Bob Evans and both times a total disaster. The first time I thought the staff were going to fight and we had a child with us and had to leave because they were yelling and screaming swear words at each other. I am very DISAPPOINTED IN THE SERVICE AND FOOD. I’m hoping to receive a reply back because this is totally a poor way to treat customers.


Mae February 7, 2015 at 12:37 pm

We have been a long time customer of Bob Evans. When we come to your Nicholasville KY Brannon Crossing location we always request for a specific server/s since they know what we want. We have been going to BOB Evans for quite long time and enjoyed our breakfast 90%+ of the time, Today was different, i was really upset and dissatisfied. You all have new management members. I understand you have to continuously train people to be a manager. The only concern i have today that this person, (BOBBY) he is the general manager, doesn’t have any clue what is Customer Satisfaction. To be a good leader you have to be a good listener and good problem solver. This guy helped serve our food and when I asked him where our banana bread that we ordered in replacement of the potatoes, he quickly responded that we should not be able to substitute because the system will not let your team do that. I then rebuttaled stating that we have always asked to substitute the pototatoes and always get it then once again he stated that we could not do that and then left the table. First of all that was very rude. I was SO UPSET that I did not even finish my food. I am now debating if I need to go back to your restaurant just because of incompetent employee.

I hope you will answer my complaint.


Dan February 4, 2015 at 6:31 pm

The Friendlys Restaurant closed recently in Hornell NY. This is an excellent location and would be great for a Bob Evans Restaurant. The closest one we have now is an hour away in Corning NY.


Ashley January 30, 2015 at 11:36 am

We just left the Bob evens in Ocala Florida silver springs location, I always fight to go there cause iv always liked it but today was bad . I got a vanilla coffee and half way threw drinking it there was something hard in it so I pulled it out of my mouth . the waitress came by and I told her she took the piece with her to the manager .she then came back and said “sometime it gets hard in the pump so nothing to worry about ” . I’m sorry but that’s nasty I didn’t say anything else .we were still charged for it and when we paid the lady said how was everything we didn’t even answer still nothing was said it was like oh well . we were also going to place a Togo we never did and was never asked about it and we told the waitress when we got there , we probably won’t be back especially knowing things are dirty there and the manager just says don’t worry about it!


Madison February 19, 2015 at 9:39 am

The vanilla flavoring is almost pure sugar. It crystallizes in no time, not dirty, just science.


john carter January 25, 2015 at 11:43 am

My wife and I ate at a Bob Evans, at a Fairfield location yesterday. Actually, my wife ate, and I could not, because after two lengthy attempts the staff was unable to prepare a blackened fish entree for me that wasn’t at least half raw. The waitress offered to bring a steak to me, but I didn’t want a steak, that’s why I ordered fish. The manager took the price of my meal off of the bill, then ignored us. As we left, we were asked by a vapid teenage cashier how our meal was. He must have thought our recounting of the experience was amusing, because he smirked at us the whole time. I’m not sure that I would ever visit one of your restaurants again, because the proper training of your employees, from greeter to management, is obviously not a priority.


Ken Burger January 20, 2015 at 6:31 pm

My wife and I have been thoroughly enjoying your mashed potato product for some time.

However, our most recent purchase leads me to ask if you have changed something. At supper this evening we both commented on the quality of the potatoes – they had a “runny” that did not seem normal. In fact my wife said she has reheated them twice to try to get the right consistency.

If this is a purposeful change we will need to say ‘goodbye’ to Bob Evans. If not, please let us know when it is corrected.


Tracy hunter January 18, 2015 at 6:47 pm

I just left Bob Evans location just off I64 cross lanes exit and I must say me experience was very bad. We were promptly seated by a red headed hostess with a dingy white shirt and our drinks were brought to us. The waiter took our order and an hour later our fiord arrived cold and incorrect. My daughter visited the bathroom and the red headed hostess was heard snorting something in the stall this is not the bBob Evans I have come to know and love. Defiantly not what I was expecting this evening. We left this location and placed a pick up order at a Bob Evans at the i64 hurricane exit and the food at this location was good as expected. I will continue to eat at Bob Evans but not at Cross Lanes location.


raypole January 17, 2015 at 9:56 am

I ate the Bob Evans on 48 an 70 in Dayton it was knat heaven my wife an I an all of our friends will never go back to that one. We told the manager an all she said was”yes we know we have a knat problem an walked away. ” we could not finish our meal because of all the knats they we not busy an maybe that’s why


Robert Mihelich January 20, 2015 at 12:14 pm

Thank you so much for building a bob Evans in our city Chardon,Ohio. Grand opening will be on January 26,2015.We will be there. welcome to the neighborhood. Sincerely yours,Robert Mihelich


Leave a Comment

Want to make sure Bob Evans sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: