Bob Evans Corporate Office - Corporate Offices & Headquarters

Bob Evans Corporate Office

Bob Evans Corporate Office Address

Bob Evans Farms, Inc.
3776 S High St
Columbus, OH 43207

Contact Bob Evans

Phone Number: (614) 491-2225
Fax Number: (614) 492-4949
Website: http://www.bobevans.com
Email: Email Bob Evans

Executives

CEO: Steven A. Davis
CFO: Paul F. DeSantis
COO: Joe L. Gillen

Bob Evans History

Bob Evans was founded in 1948 in in Rio Grande, Ohio.  Bob originally began making sausage for a 12 stool diner.

In 1963, the company went public as Bob Evans Farms.  In 1964, a Michigan restaurant was opened, the first location outside Ohio.

In 1971, Bob’s cousin Dan Evans becomes President and CEO.

In 1983, the 100th restaurant is opened.

In 1987, the company acquired Owens Country Sausage.

In 2000, Dan Evans retires.

In 2002, the company opens it’s 500th restaurant.

Bob Evans dies of pneumonia in 2007.

Bob Evans currently operates nearly 600 corporately owned restaurants in the US.

 

{ 316 comments… read them below or add one }

Ronald September 26, 2016 at 5:36 pm

Hi, My wife & i stopped at Bob Evans Restaurant at 489 Orphanage Rd. Fort Wright,Ky. on 9-24-2016 @ 9:40 a.m. waited 10 minutes to be seated & Server ( Rosie ) took or drink order & we also told her what we wanted to eat. She returned with our drinks & said food would be out shortly. At 10:35 a.m. i stopped another server & asked her if she could find out what was the problem & why we haven’t gotten out food. At that time Rosie stopped & said our food was in the window & she would bring it right out. At 11:00 a.m. i told my wife i have had enough & we walked out. Rosie needs to find another Occupation !!!!! We wasted One Hour & Ten Minutes of our Time & never received any Food & No Manager ever came around to try & Fix the Problem !!!!! This is the Worse Service ( No Non Service ) i have ever received at any Bob Evans. Really Upset with the Lack of Management at this Store. Thanks. Ronnie

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Don Casto August 20, 2016 at 12:30 am

Whoever came up with the DUMB STUPID idea to use Mason Jars for drinks?? Have that person drink out of one not using a straw and see how they like it!!!! No wonder Bob Evans has to close some restaurants (like the one in Washington, Pa. on Chestnut Street).

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Hillary August 14, 2016 at 10:08 pm

Location:
Bob Evans-Stafford, VA
Stafford Market Place

This morning My fiancee, soon to be step daughter, her mother and step daughter and their daughter were out to breakfast.. Gigi was absolutely incredible!!! She was wonderful with the children, made us all laugh, she went out of her way. We all felt like we were at home at our grandmas house. Gigi was very personable and kind. Little did she know she just made our day. My fiancee just lost his brother this past week in a tragic accident and we had the funeral yesterday. Our family had been grieving and I didnt think Beau (my fiancee) would ever laugh again. Gigi made him laugh the entire time, she was a hoot! We of course all left her a nice tip (which was well deserved). Gigi also gave us refills for the road and wrote something about us all on our cups. Something she remembered from a conversation we had with our time there. Shes truly an angel from God and our family couldnt have had a better day, after the day we had before. Thats not it! On the way out I said bye to Gigi waving and she walked up to me and hugged me so tight. Felt like I knew her forever! Gigi is just a kind hearted and loving person. I really cant praise her enough. We will be back and we will only be seeing Gigi now. 🙂 Shes now family! We love Gigi!!

I had to write, I think everyone at Bob Evans should know you have a gem. Shes someone I wish everyone had the pleasure of meeting.

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Hillary August 14, 2016 at 10:10 pm

step father*

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Nikki Masters August 8, 2016 at 7:16 pm

I have worked for the Evansville Indiana west side Bob Evans since June of 2015 as a dish tanker. I have given 100% of my abilities to improve the cleaning standards if our store only to have my efforts undone by other tankers who leave the tank inefficiently cleaned and sometimes bad enuf to pray that steritech wouldn’t show up and see it. After repeatedly showing management pictures if what they do and even seeing it themselves, nothing has been done to improve their job performance. There is even a list of Tank shift requirements on the wall and they still leave it incomplete and sometimes down right nasty for me to clean up. After a year of dealing with this I finally cracked and posted pics if the mess and vented my frustration with coworkers who don’t care and I got suspended. But none of the people who have pushed me to this point have been suspended for their disrespect to management or the continuous insubordinate behavior. Please understand I take pride in my work and love my job but I feel I’m being treated unfairly. Thank you for your time

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Nikki Masters August 11, 2016 at 4:21 am

This is Nikki Masters I posted the unfair treatment complaint on Aug 8, 2016. I typed my email incorrectly… It’s snickers 76 at gmail.com Thank you

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Nikki Masters August 13, 2016 at 9:52 am

Apparently my stress level has caused me to forget my current email address because I use 3 of them. Please contact me at snickers1976 at gmail.com. Or find my phone number in employee record. I was terminated on August 11 and believe it was unwarranted and unfair and that the general manager seems to feel that the image of her store was more important than properly handling complaints of employees who show proof that other employees are violating Steritech sanitation standards because those employees were not suspended or made to improve their work performance before I posted my frustrations on Facebook. She claims that she and all her management staff take their jobs seriously yet none of my prior poor sanitation complaints for the past year to any member of management produced any results except for agreeing with me at the time i spoke to them. The people who were unable to perform their required posted job duties are still employed there and had no consequences for their negligence. They are disrespecting management by not doing their jobs and walking all over them. And they are not made to be held responsible for their negligence. But my post finally got management’s attention and I was terminated instead of getting my concerns for the health/sanitation issues addressed. I know that I violated policy by posting those pictures and deserved a consequence for it but I was pushed to limit of tolerance for being the only person who seemed to want the problem solved and I was suspended for 4 days for finally reaching my breaking point and speaking out after my pleas for help seemed to fall upon deaf ears. And I feel that my proficient job performance, dedication, dependability and genuine concern for the sanitation standards of my work place should have allowed that suspension to be punishment enough

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christine moore August 2, 2016 at 1:23 am

Hi I am a employee of Bob Evans ….Guess what corp is stopping at our place tomorrow 266 The reason I know is because everything has to be cleaned to perfection……Which is cool ,but when you come maybe taking a couple of employees to the side …and getting there views of what needs to change or make it easier to do what we do ….WOULD be smart …Not to be mean ….But you can ‘t read a book by it’s cover ..I’ve worked in every position in the resturant ….So sometimes the quiet one see’s the most
35 and still love it

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Luetta Marshall July 23, 2016 at 12:16 pm

Tammy Burton
Yesterday at 8:14am ·
To all my friends and family I am asking for a complete boycott of Bob Evans…Athens Ohio location. My aunt who has worked there 27 years was mistreated by a young manager who chose to cause a scene in the front of the Resturant instead of taking it to the office. Because she wanted to finish taking care of guests instead of immediately taking a break she was let go and escorted out by police….Becky has always been a role model and I couldn’t be more proud of the women she is. Under no circumstance will I ever give Bob Evans another penny! I am sure that there are many customer that will feel the same way….
Jackie Bennett-Hanning shared Tammy Burton’s post.
2 hrs ·
Sharing and supporting my childhood friend Becky Varner Bailey. Becky, your departure from Bob Evans could very well be the best thing to happen to you. A better job awaits and your loyal customers will follow. Sarah B. Varner😘

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Kathryn Dille June 12, 2016 at 7:57 pm

Today, June 12, I and my adult daughter went to the Athens, Ohio location. It was not very busy at that time. No one was ahead of us to be seated, but we had to wait for someone to acknowledge us and take us to a table. I asked not to be seated under an air conditioning vent due to my sinus. The girl acted upset because I requested this. Server finally came to table. We ordered drinks of iced tea. Then had quite a wait before he came to take order. I ordered the chicken salad sandwich, which comes on sourdough bread (I am not familiar with sourdough bread), and it was listed on menu as also having tomato on sandwich. French fries also came with sandwich. Daughter placed her order. We again waited and waited for food to arrive. When it came, the bread was very cold. I don’t know whether it had been in cooler or not, but besides it being cold, it was very hard, I was going to put salt and pepper on tomato, but there was no tomato. The crust of the bread was uneatable so I took the chicken salad off the bread and put it on my plate. Also, my French fries were barely warm, We had to ask for refills on our tea. When we went to pay, the girl at register asked how everything was. I just proceeded to tell her about the bread and she turned away to pay attention to something else. Why ask if no one is going to pay attention? I didn’t expect a free meal or anything, I just thought that it was something that needed to be looked into. My daughter said that her food was also not up to par. French fries were not hot.
Why not put chicken salad on croissant? I really wanted the chicken salad plate but it has become too high priced. Why not offer it on the senior menu in a smaller size?

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Marla June 2, 2016 at 2:52 pm

Today (6-2-16) I ordered take out for my daughter and I for lunch (2 salads) to be ready for 12:00 and pick up 12:05. I placed the order at 10:50 AM. Needless to say when I arrived at the Bob Evans in Ashland, Ohio, the girl behind the counter told me she had to get them ready but needed to sit a foursome that came in after me first. I waited and eventually an older woman came through and asked if I had a pick up. I told her yes and it was suppose to be ready by 12:00 so she said she would put it together. I waited until 12:20 before I was presented with my food. My daughter and I both work and and I waited almost my entire lunch just for the food. NEVER AGAIN! Ordering for a pick up is a joke….you might as well go to the restaurant and wait in line with everyone else! I will never visit Bob Evans again!!!!

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marilyn lash May 27, 2016 at 7:23 pm

Can’t tell you how disappointed I and many of my friends are that Bob Evans has closed in Palm Bay/Melbourne, Florida area. I loved Bob Evans here and it is the only place one can get a good meal at a decent price without paying high prices. I hope you are going to open a new store perhaps at the new shopping center being built on Palm Bay Road?? However the store you closed was also on Palm Bay Road and any time I went or drove by it was busy. Why did it close?????

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mrs carroll May 4, 2016 at 4:04 pm

today i ordered the senior turkey meal . the stuffing was hard and cold. the gravy was cold. last week they didn’t put my soup in the bag. a few weeks ago the fish was hard and the manager [who did not give his name] said he would give us a free meal the next time. Never saw him again . We go to bob evans once a week but lately i see things getting worse. sorry to complain. thanks

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Jesse Price April 25, 2016 at 1:24 am

I recently left as a grill cook at the Blue Springs, MO location, and I was a really good cook. I never had to say it because the customers, wait staff, and managers always said it for me. There’s some people there that actually care about your food and service. However, there’s a really good chance your food will be made by a kid that hates every minute that he has to be there and hates your order because it requires him to work when he could be neglecting the stuff that goes into your meal and the equipment it’s prepared with. There’s a chance that your server will be cursed out because you found his food unacceptable. There’s a good chance that your server has already made up their mind about how much of a tip they can expect from you before you even sit down. And they’re often unsupervised, so they can determine how long your food has to sit in the window before bringing it to you. There’s a good chance that they’re understaffed in either the quantity or quality of employees to handle even an average day of business. There’s a really good chance that the management present really don’t care about any of it. The management not present often know and definitely don’t care. The whole chain gets embarrassing complaints and they’ve announced the closing of quite a few “underperforming” stores.
The overwhelming attitude of the store is “we don’t want to be there, we don’t want to know, and we don’t care.” They offer bottom dollar wages. I don’t know why they expect anything but disappointment, failure, and frustration. Go somewhere better, that’s what I’m doing.

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Nikki Masters August 13, 2016 at 10:59 am

Jesse Price… Did u get suspended or fired for posting ur complaint before u quit?

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Mrs. Pamela Marshall March 19, 2016 at 3:15 pm

March 19, 2016
Today we went to the Bob Evans in Clarksville , In., and was very displeased with the service and the way that the manager handed the situation. It was a very long wait and then when we were sitted, our our server didn’t and wait on us or the customers that was sitting behind us. Then when she finally came and took our order she advised us that she could only take our drinks orders because she had to go to another table first. Not once did she tell us that she was sorry our wait time. And then when she did come back after a long period of time and then took our order, she never once came back to check on us, and we never received our food. We then went and tried to talk to the manager, he didn’t know where she was or even what had happen to her. When a customer tells you that something is wrong he should do whatever he can to assist the customer. We even went to the Bob evans on preston highway in Louisville , Ky. and once we got into the door, the waiter said that there would be a hold on the orders, because the were down to just onecook and couldn’t get any more help, so e left. This has been one of our most favorite places to have breakfast but now the service has really gone down. We will not be going to this resturant any more due to this situation.. Maybe it will get better if more customers start walking out!” Concerned!”

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Jesse Price April 23, 2016 at 7:17 pm

I recently worked at the Bob Evans in Blue Springs, MO as a grill cook. I’ve cooked in restaurants for over 10 years, and I haven’t received so little pay since I first began cooking. Nevertheless, I needed a job, and I signed up for it. I still performed to the best of my ability. I never had to say that my performance was exemplary, because my co-workers, customers, and managers said it for me.

My reward for all of my hard work, sincere helpfulness, staying late, working my days off, and professionalism never amounted to more than verbal appreciation. It didn’t take long before I was paired with the store’s worst cook. As far I could tell, the only effort he put forth was to find excuses to escape his responsibilities and manipulating me into doing his work for him. He actually delighted in my frustration and leaving me with unrealistic workloads. I told management again and again about my issues, and they assured me it would be resolved. It never did, and it took me being so fed up with it, that I walked out on my shift. Confusingly, the GM told me that he totally understood. He knew that he was putting me into an environment that that would be a likely outcome. I ended up having to sacrifice some of my hours so that I wouldn’t have to be scheduled to work with him anymore.
After that, we hired a new grill cook. I’m not a licensed professional, but he regularly displayed all of the symptoms of oppositional defiant disorder (ODD). He became the new cook that I spent most of my days with. I had all of the same issues with him that I had with the previous cook. In addition, he frequently ridiculed or cussed out nearly every employee, and sometimes management. Management has had months to resolve the issue, and the problem persists to this day. Imagine how demoralizing it is to work with someone that cusses you out for asking him to fix his own mistakes and he confidently flashes you a smug smile because he knows you can’t do anything about it and he knows that management is ultimately tolerant of it?
Continuing on the subject of management, under-staffing is a norm for our restaurant. The first time it happened to me, two managers that were leaving for the day told me it was a scheduling mistake that no one had noticed until that day. I was told that they couldn’t find anyone to help me (despite the fact that I had stayed late, worked my days off when they asked, and had maintained perfect attendance. There was no apology. Instead, they tried to plead and guilt trip me into filling in for another scheduling mistake that week. Finally, before wrapping up the conversation, I was informed that the manager working that night wouldn’t help me. She spent the entire shift at a table away from the customers and employees on a laptop, blissfully unaware of anything happening in the store. I was left with a very difficult night, struggling to keep good ticket times and keep my line reasonably stocked. Remaining unwatched, the wait staff stood around, talking and playing on their phones in full view of the customers. No one would run my food or time out my tickets. Kitchen prep abandoned his station for most of the night, so I was left to run around looking for stock that wasn’t there and my orders had to be held up while I had to go find him and ask him to get it ready.
The real kicker was a week ago, and I’ll close on this. I came into find out that I hadn’t been scheduled any help again. I would come to find out later that management knew about the scheduling mistake and simply decided not to do anything about it. My manager for the morning was, apparently, left out of the loop. The General Manager just told him to call everyone, which consisted of a guy that also goes to school and has one day off, the only manager proficient in every role who is still in the hospital with his wife after giving birth, and the guy that I said I never wanted to work with again (and it’s also his only day off). I ended up getting the guy I said I wouldn’t work with and I didn’t get a choice. These are lengths that management go to because they insist on getting their day off because they don’t want to be there, they don’t want to know about the problems that need to be fixed, they don’t want to hold themselves accountable for the place where we work. From the other complaints I’ve read and the fact that you’re closing quite a few under-performing stores, it does seem to suggest that this a product of a corporate strategy. “We don’t want to be there and we don’t want to know.” Good work, fellas. That’s why you make the big bucks.

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Marge March 8, 2016 at 12:07 pm

Have always enjoyed eating at Bob Evans Restaurants. Food has always been good. Today we visited store #0478. Was a very long wait. Others who came in after us were served. Asked what happened to our order, waitress blamed kitchen.. This isn’t the first time this has happened. Few weeks ago we had a very long wait and were told order didn’t register on the kitchen computer. Is this a manager problem or possibly they need more employees. Sounds like this is not a local problem. Hope you can resolve these problems. Agree with previous comment – Bob Evans would be very disappointed.

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t. loveless February 27, 2016 at 7:35 am

i was at your restaurant in western hills on 2/26/16 store number 0342 i got the potato crusted flounder i had it before and really liked it well last night it didnt seem crusted dont know what it was they had on it for breading and it was very greasy we had been coming there less and less due to your menu changes and some really bad service well last night put a nail in it not too excited to ever go back which is quite sad because once i really liked going there you were very easy to get to

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Jim Shook February 3, 2016 at 11:19 am

Last night I was at the location at Exit 169 on I 71 in Ohio
Very disappointed you no longer serve meatloaf
I had the deep dish chicken dinner
It was terrible
A soup bowl with a biscut, mashed potatoes, and noddles coverd with soup brooth but no chicken, You should re name it a deep starch bowl.
Really ?

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wayne hoefer January 30, 2016 at 5:18 pm

My wife and I eat at one of your bob evens stores that we ate several times, and we ordered and my wife wanted to substitute the mash potatoes for fruit, and was told that they could not substitute anything because corporate told them they couldn’t do it, I would like to now why all of a sudden we can not substitute for other things please let me know, and your manager was not a very nice person, by just saying this and leaving not letting us speak to him.

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Jeff dontar January 26, 2016 at 3:10 pm

At the huber heights location on Brandt like my server Tyler was obviously on drugs nodding out taking my order and then saw him throw up by the grill line. You guys need to drug test him or get rid of him

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Mary E. Lambert January 18, 2016 at 1:40 pm

We arrived at the Maysville Bob Evans shortly after 11. We placed our order with our server about 10 minutes after we arrived. It took over an hour to get our food. 12:37 to be exact. We got our food in 2 sections about 6 minutes apart. No longer serve smiley face fries which is fine except for the fact that our server did not tell us when we ordered. We asked for a bread basket because our food was taking so long. We recieved 4 dinner rolls and have 8 people in our party. My husband asked for powdered creamer because the liquid was cooling his coffee down and he likes his coffee hot. No powdered creamer. Fine except for the fact that he ran out of coffee three times and NEVER got a warmer. The manager came out and spoke to us after my husband went up front to request one. She spoke to us and explained that the hold up on the coffee was because they ran out and had to brew more. Fine but how long does it actually take to make coffee? And what does that have to do with us running out 3 times?!
It’s my sisters birthday. Bob Evans is her favorite. She chose this place. The server knew this. Never said happy birthday to my sister. The manager did but not our server. Instead our server decided to talk to another server about how terrible we were as customers. Which my sister over heard and it hurt her feelings terribly. This has been the most awful dining experience yet. I mean why ask if we want hash browns or home fries if you’re going to bring out hash browns anyway? My husband made it clear he wanted home fries and when brought to her attention we got a sigh and an eye roll. She did manage to mumble an I’m sorry as she walked away. An apology should be done eye to eye not as you’re walking away with your back to the people you’re apologizing to. Our bill is $79.98. We (my sister and I) ordered the build your own omelette. We were told it was .50 extra for extra meat and cheese. I get the bill and see .50 next to EVERY item in my omelette.
TBL#84 PTY#8 SERVER NAME: Josephin H.
Bob Evans #457
It would be best to contact me by phone
606-541-XXXX
We are leaving the restraunt now.

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LPerry December 22, 2015 at 8:27 am

Had a Christmas Party At Franklin, In restaurant the food was so so. but out of 15 meals , four came out wrong, baked potato looked like it was baked the day before, took forever to get another, wasn’t much better. Food wasn’t hot. The server forgot what people ordered but after having meals wrong not sure whether it was her fault or kitchen. It took a long time to get food some were almost finished before others got their.This restaurant continues to go down hill. This is not the first time that i have had poor service and food and manager doesnt seem to care. It is sad that this restaurant isnt better as the choices of this type food is very limited.

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Stephanie December 21, 2015 at 6:27 pm

Clean your dirty stores up, dirty glasses and plates are so gross

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sonya December 18, 2015 at 11:28 pm

BRING BACK THE BREADED MUSHROOMS. WHAT WERE YOU THINKING TAKING THEM OFF THE MENU.

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Dan Seney December 16, 2015 at 10:15 pm

My wife and I have eaten at Bob Evens for many years, and loved every bite of each meal. The service was always great, and the staff always did everything they could do to make your dinning stop pleasant. We were glad to see the stores being upgraded, but the restructuring they did with the staff from the top down was at best, very very poor. Why fix something that is not broke. We made our last stop at Bob Evens tonight. We were at Birch Run store #279, but it doesn’t matter weather it is there or Bay City, or Saginaw, or anywhere else, the attention the customer receives is the same corporate wide. Someone at the top of the corporate chain needs to address this or let themselves out the door. Bring back the friendly service and common sense service. The food is still very good, if you ever get it. I know losing my dollar won’t break the company, but enough people like us will hurt. Dan Seney

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Connie rayle December 11, 2015 at 10:41 pm

Just left eating at upper Sandusky location .4 of us ate and definitely won’t go back. The waitress was kind but I had cold potatoes and cold broccoli. My son in law burnt toast. She was going to take back the food and get new and kitchen help came out and said it was perfectly fine .no kitchen returns because cook was to busy. Whatever so we dealt with was what we got .worst was when leaving used restroom and they were filthy. To all over floor and toilet was disgusting. Told cashier checking us out and she was rude about 16 or 17 year old she got a young man and told him and he said she crazy I just cleaned them. I just ate last meal at Bob Evans. Never saw such a staff of young people to run restaurant without adult supervision.

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Debbie December 6, 2015 at 2:27 pm

Went to store # 0254 last night with my red hats group. I ordered the Cranberry Pecan CHICKEN Salad, which I have ordered MANY times. I received my salad after a long wait. All that was in my salad was lettuce, pecans, & cranberries. (his tag was partially covered & couldn’t see his last name) As Paul L came near our table my friend who was closer to him told him My salad didn’t have any chicken or Bleu cheese. He said bleu cheese & chicken didn’t come in the Cranberry Pecan Chicken Salad. She showed him the menu & he was very rude still saying it didn’t come with the salad, she told him if the Cranberry Pecan Chicken Salad didn’t come with this then it shouldn’t state it on the menu. A waitress came back with the cheese & he brought the chicken. She came back & apologized for him stating that he made the salad she didn’t. He never did apologize for his rudeness. I will not be eating at Bob Evans again. As this is NOT the first time I, a family member, or friend has had problems at this store.

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Jo Ann December 2, 2015 at 12:45 pm

SAGINAW, MI., THOMAS TWP LOCATION ON GRATIOT ROAD 48609
Absolutely terrible management going on for over two years. Understaffed always a help wanted notice! Takes 45 minutes for breakfast on a slow week day at 11:oo a.m. People leaving all the time because they cannot get waited on!!! Great location too bad it’s so poorly managed!!!

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Dolores Stanchina November 26, 2015 at 8:55 pm

I for the $19.99 family Turkey dinner we had it before but this time there was very little Turkey not enough to feed 4 I was upset and mad I had people to feed not enough Turkey. Thanks. Mrs Stanchina

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sharon oakes November 22, 2015 at 12:40 pm

On 11/20/15, we went to the Bob Evans restaurant on 71st and Marsh rd in indianapolis.

The restaurant was not busy, yet we were left standing for more than 5min. The staff looked at us but made no effort to greet or seat us. Eventually someone came from the kitchen (covered in food) and seated us. Menus were not offered. Another person came and took a drink order. After the drinks were brought, another person came, looked right at the drinks and asked if THEY could take the drink order. We pointedly looked at our existing drinks and declined, but did request menus.
I didn’t see my “usual” on the menu and inquired about it. I was told it was no longer being offered. We gave our order and that was the last time we had any contact with staff prior to leaving.

Notice that there has been no mention of how our meal was?? That’s because we were never brought any food.

After waiting for our food for more than 20+min (remember, empty restaurant) we approached the cashier for our check for the drinks. The cashier blamed the kitchen staff, and told us that there was no charge for the two sodas.

Side note: restrooms were filthy, no toilet paper or paper towels in either restroom.

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Jim November 21, 2015 at 8:28 pm

I opened store #3 in Columbus OH in 1969 and other locations in the Columbus OH area. It is my belief the menu, as it now stands, is too large and not manageable. Think big and keep it simple. Back then a lot of the managers were good ole country boys that knew how to talk to people. I hope you can turn this downward trend around, Bob is turning over in his grave.

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Amy Gomer November 16, 2015 at 10:24 pm

I’ve worked at Bob Evans for31 years. It is disturbing to see all the bad customer reviews. I know the company has gone downhill. Some of this is caused by sanctions of Obamacre. A lot of this is going on in many restaurants. I fear for my job.

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Theresa Clark November 10, 2015 at 7:46 pm

Called in an order for a Cob Salad. Julianna M. at the Bob Evans 3660 Burbank Rd., Wooster Ohio took my order. Said I wanted a regular Cob Salad small size. She then said
it comes with blue cheese. Do you want it in the salad or on the side? I told her in the salad. She then asked how many pieces of chicken I wanted on it. Never been asked this before and my reply was I just want a regular cob salad. I had to tell her I wanted Honey Mustard dressing cause she never asked. Also had to tell her my name for the pick up cause she never asked. Got it home and there was no chicken or blue cheese on the salad. Call and talked to the manager he was very nice and offered coupons or bring it back and he would replace it. It was a rainy and cold night so I declined either offer. Just told him maybe she should know the menu better and have it down before taking orders. Very disappointed cause I love your Cob Salad’s Maybe in the future new people should be trained better.

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Jack Shoemake November 6, 2015 at 8:38 am

My wife and her family went to your store in Owosso, Michigan, I always eat MUSH, I got 3 pieces of the worst looking mush in my life, (74 years). If you want pictures of some of the mush, let me know where I can send them, they were not 1/4 inch thick or over 2 inches long. Manager said they have a tool to measure how thick to cut and she was not very helpful, I have couple pieces here with me so I can send pictures. Worst pices of mush I have ever gotten at one of your stores, no one in right mind would slice that thin let alone SERVE it to you. Everyone got a good laugh What a joke , send me a phone number or something and I will send pictures, you might get a good laugh also

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Chris January 31, 2016 at 10:48 pm

Please send me pictures of the mush please i want to laugh really hard!

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Angela hatter October 27, 2015 at 5:00 pm

Today after visiting your restaurant for breakfast with friends that suggested we eat there, I decided to write and share my feelings about the condition of that place. It is absolutely filthy. The window were so nasty with food and grease and the blinds were horrible . (dirty) I have never seen seats so dirty (booths) The location is Livonia , Michigan. Middlebelt rd. and 96 freeway. I will be writing the manager of that store and the health department in Livonia, Michigan.

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David N. October 24, 2015 at 3:35 pm

You,ve changed your chicken pot pies, and they are awful’. The inside is like thin soup, not thick like they use to be.
If you don,t change it back to a nice thick inside I will go to KFC to get my pot pies.

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Bobbi cassady October 18, 2015 at 5:17 pm

We went to your location in Jeffersonville Ohio across from the outlet malls. It was the worst experience I have ever had. It took 20 mins to get drinks. The waitress spilled butter all over me. I ordered a half sandwich and soup. The sandwich was the size of a quarter and the soup was frozen. So she brought me another soup that was terrible. So I walked out pissed off and didn’t leave a tip. You are going down hill. I used to love bob evens now I will prob never go back.

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tim October 17, 2015 at 3:14 pm

Me and my wife went to enjoy lunch together today at the bob evans in Hummelstown pa. I was grossed-out by watching waitresses buss tables and go from dish cleaning area right over to pick-up customers food and serve it to them. I feel a quality restaurant would have buss-boys clearing tables and waitresses serving food only . I told manager and she told me that’s how they do it, she said the waitresses wash their hands in between each time they clear a table. I really believe that one!!!! . So if you don’t mind eating some person’s leftovers, I say enjoy yourself at bob evans personally I think it is gross.

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Carol October 11, 2015 at 12:25 pm

We ate at the Bob Evan’s (#0246) in Winchester, VA last night and not sure we will EVER go back again. We live here and have frequented this restaurant often, with no complaint. Last night was a disaster. The manager was condescending; the restaurant was clearly understaffed (our server had been there 11 hours at this point); the food was cold when FINALLY served; the hostess was working two positions (seating AND checking people out — needless to say, a long line in both places). THEN, the manager was on the phone taking a carryout order which meant no one could pay and leave because, for whatever reason, this phone call tied up the only computer for checking out. We saw this delay as an opportunity for the hostess to at the very least seat those who were impatiently waiting in line to be seated. That did not happen. Clearly management had lost control, and yet when spoken to, blamed it all on what staff he had. What a shame!

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SNeeley October 8, 2015 at 12:00 am

I worked kp in the Wilmington, Ohio store. Management was poor and biased. If you weren’t in her group of favorites you were either pretty much ignored and she was short. Myself and another employee were not being paid the hourly rate we were hired in at. This woman had been waiting six months for her back pay and I’ve never gotten mine. I no longer work there but still expect the money I’m owed. I hope I make better progress with corporate tomorrow. I liked the job but they refused to properly staff the kitchen when needed. I have alot to tell corporate.

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bh October 6, 2015 at 9:12 pm

To the District Manager of Blue Springs Bob Evans…the manager at this location is extremely rude, unhelpful, and due to her attitude I will not return to this l9cation..even the employees admit she is this way…Very Poor Choice of Management and No Customer Service skills what so ever…Do not visit this location…is my recommendation!

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Linda October 3, 2015 at 11:58 pm

October 3, 2015 – We tried Bob Evans in Bridgeville, PA again tonight after having had a bad experience about a month ago. Tonight we waited over 10 minutes at the hostess desk to be acknowledged. A line began to form behind me. Finally, I yelled out “is their a hostess on duty?” It took someone another 5 minutes before they came over and took all our names. We were finally seated. The waitress was quick and pleasant. The food was good, and served quickly. When I went to pay the bill, I had to wait another 10 minutes before anyone came over to take my money. I was beginning to think our meals were free.
Now, everyone was very busy, it was obvious the restaurant was understaffed. This Bob Evans has been having problems for over a year. Is there anything that can be done? It is a clean restaurant, close to home, and we would frequent it more often if things were the way they use to be. Please take me seriously and fix this location.

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Tira Stephens October 3, 2015 at 3:27 pm

Went to Bob Evans to eat today. We walked in and no one came to seat us so we just did it ourselves. Then I realized that we needed menus and had to get them myself. The manager on duty seemed very disturbed by the site and came to our assistance which showed great leadership on his part. Also came back to check on us and make sure we were taken care of and happy. Therefore I thought this was definitely turning around. We received our food which was wonderful. Upon leaving I guess the first managers shift was over another guy was there. I paid and left. But was thinking about how high my bill was. Went back and had them pull the bill back up. The new manager was very rude acting never even apologized once for over charging me. Then just walked off. There when I paid my bill I only paid for my meal and took the tip back. Obviously the manager didn’t care about this customer therefore why should I about his employee… You give her a tip.

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cj October 9, 2015 at 10:25 am

It wasn’t the servers fault you moron! I hated customers like you when I waitressed. Do you really think you “got back” at the manager by taking the tip back? Managers could care less about that because they get paid very well on salary. Doing that only made you look like an ass and believe me…servers remember people like you! You just never know when your path might be crossed again. Perhaps the server was in nursing school and your life depended on her when you were rushed to the ER. You never know so I’d be a little smarter the next time.

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Casey April 11, 2016 at 3:02 pm

I loved this reply. Mostly because I am a server at Bob Evans and just finished nursing school with my preceptorship/capstone in the Emergency Department.

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Mike cook September 19, 2015 at 11:23 am

newport center bob evans,
I’ve never seen a bob Evans run like this, service is bad empty seats people leaving slow service, with 7 empty tables 12 customers left others waited 20-30 min to be seated. Tables dirty and employees that aren’t trained to handle Saturday morn rush! 14 employees running around and manager has no clue. Never had a bob Evans experience like this it stinks!

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Debbie September 16, 2015 at 10:43 pm

I am very disappointed that I sent a customer complaint weeks ago and have never been responded to! No wonder the service we received the last time we went to the Toledo, Ohio Glendale location was so bad! This resteraunt has truly gone down hill! My family and I will take out business to Cracker Barrel from now on. As you really don’t seem to care!

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jason konopka September 13, 2015 at 7:27 pm

My wife and I told her mother out to eat at the bob evans in livonia michigan at middlebelt and 96. We were seated in a corner and waited 15 min for a waitress then a waitress was called to our table and started arguing with another waitress about who was going to get stuck with us. Then we ordered. My wife and I had a salad with our meal and mom had a soup with hers. 35 min goes by and no salads and no soup. We asked another waitress about our Salads and soup. They finally brought our Salads but said the soup wasn’t ready. Really how long does soup take to make? Anyway I went and complained to a manager 15 min later. So it had been 50 min still no soup. Then our waitress comes to our table and says I’m going on break so someone else will bring us our food. So now we have no waitress. A couple mins later we get our food. Still no soup. We ask again and a couple mins later they finally bring mom her soup. An hour and then mins roughly it took to get soup seriously??? Then we complained to management again and took 5 dollars off the bill. That’s it seriously. Oh and I forgot I never received my biscuits with my meal either and 5 dollars was the best we can do?? WE WILL NEVER AGAIN GO TO BOB EVANS.

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Ralph Wood September 13, 2015 at 5:54 pm

My wife and I eat at Bob Evans Rest. every sunday morning at your Medina Rd. location in Montrose O.
I am disturb that your new credit machines on the counter charge not only on our breakfast , but on the tax as well . I am a 50 yr. retail person and we have never
chg. tip on tax . We love your rest. , but Please …No tip on the Tax …it”s not right .
Small thing , but I am sure you want to be honest as you always have . Great Food , Great Service , Bad Credit machine .

We have

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Caleb September 13, 2015 at 2:26 pm

I am very disappointed with the bob evens in ocala , fl on college road. I watched the manager, Carla, reprimand a hostess is the front lobby. This is ridiculous that a manager does not have the tact and decency to use the old adage of praise in public and punish in private. It makes for such an awkward moment when someone who works for this establishment in that position cares so little for the guests comfort.

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Maggie Spurlock September 8, 2015 at 7:04 pm

I am extremely unhappy with the Bob Evans in Barboursville, West Virginia next to the Huntington mall. This evening I was there with my parents hoping to enjoy an evening meal. After we were seated, we waited for at least 15 minutes. These two waitresses that were coving our area only waited on the other people before us. We were looked at by those two and ignored at least three times. After those three tes , my parents and I got up and left our table and left. This has been one of my favorite places to eat at, and I have come here for as long as I can remember. The place looked messy because there were many tables still with plates from customers before, and the manager didn’t even look like a manager. It’s sad that a public place like this can turn from a wonderful pace for a family gathering, to becoming a restaurant that doesn’t stay up i n shape like it used too. So, if you want any of my busoliness back at this restaurant, I suggest that you get your restaurant back in order, and hire more workers, or I will never step foot back in this restaurant, or maybe another Bob Evans in America. Just remember this, THE CUSTOMER IS ALWAYS RIGHT!!!!! If you don’t like the way the person looks, or acts at your area, suck it up because you are always going to see and meet people you don’t like. It’s called life!

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Barry Ritter September 6, 2015 at 10:49 pm

My wife and I have eaten Sunday breakfast At the 1st St. Store in Springfield OH for the past 15 years. We eat, read the paper and enjoy the company of employees and patrons. Our last three visits have been anything but pleasant. We’ve had extremely long waits for tables and our meals. There also seems to be an overall “don’t care” attitude with staff. This morning I spoke to the GM about my dissatisfaction and got a quick “sorry about that” with no discussion at all. I hope this store resolves whatever issues are behind this decline. When people quit a restaurant they usually quit forever and become a negative voice against them.

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Patricia Patterson September 2, 2015 at 11:04 am

We have always went to Bob Evans in Blue Springs, MO and have always received good service and good food. The last few times we have ate there the service has been poor and the booths where you eat has a bad smell like maybe mold? Although the food was still good everything else about this restaurant has went downhill. Hate to see this because this restaurant has always exceeded in all services. When we left to pay we had a coupon and the waiter could not get the coupon to work a after about 5 minutes he went to get the manager and then they proceeded to argue whose fault it was. Let’s just correct the situation. Do not have waiters name but if I was that manager I would have taken him to the back and would have straighten him out. Although, I do not know both sides, there is clearly some issues. Hope this restaurant is reinstated to what it once was.

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George Wells August 30, 2015 at 3:06 pm

Today, as with most Sunday mornings, we went to store #489 in Kansas City, KS. We arrived at 8 am. We were promptly waited on by our server Terri. She took our order. Approximately 10-15 minutes later, she came with my partner’s breakfast, but informed me that there were NO biscuits. I had ordered my normal biscuits and gravy and side of fruit. I got the fruit but no biscuits and gravy. I then had to place an order for another item. While this was going on, my partner ate his breakfast. I am extremely disappointed that there no biscuits at 8 am. How can you not have an important item of your menu, not available so early in the morning. When we got the bill, the portion that allows you to to take a survey had been torn off. We were informed that the manager had torn it off. I guess he thought that I wouldn’t let you know of his miscue.

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Dawn August 26, 2015 at 9:35 am

We visited the BE in wentzville mo. on Sunday August 23 2015. It was horrible. We were seated at 625pm and walked out at 650pm and still didn’t have our drinks. I spoke with the manager and he said he was sorry for the wait but did nothing to say hey please stay let me get your drinks and make this right. Very poor management skills and unable to lead his group. The people next to us had been waiting on their food since before we came and the other people next to us walked out also after talking with the manager. There were tons of tables but all of them needed to be bussed so the host had a hard time seating us. There was tons of food getting cold in the window. You would hear the cook yellingthe food was ready. It was extremely pathetic. Someone needs to go there and help that store before it loses more business.

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Amanda August 22, 2015 at 1:14 pm

We visited the St Charles MO location and were heartbroken to learn that the Pot roast hash and eggs are no longer available. This has been a family tradition of ours for years. It is the only menu item that stands you apart from Denny’s or any other breakfast chain. We were told that you are consolidating your menu. This makes no sense seeing as how you still offer pot roast on lunch and dinner menus. We also did not see any familiar faces. I guess our server that has worked there for 20 years was part of your consolidation. We waited 20 minutes to sit and were hungry so we decided to opt for other items. The food was okay at best and the biscuits and gravy don’t hold a candle to Hardee’s. Our senior friends also informed us that you don’t serve meatloaf either!? They are very upset. Needless to say we have no reason to return for such mediocre food and service. Give a huge thanks to your new inexperienced corporate clowns that know nothing of tradition only the bottom line.

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David Richardson August 21, 2015 at 1:43 pm

I’m very unhappy that you did away with the best item you had on your menu . the county fair cheese bites ( real name Wisconsin cheese curds ) . that is the main reason I keep coming to your restaurants . I guess I will have start going to A& W restaurants to get my cheese . the cheese swirls are not as good 🙁

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ed siperstein August 18, 2015 at 1:23 pm

I have been a weekly customer of the Bob Evans Restaurant in Fort Myers (Cypress Lake Dr._for the past three years. The quality and portion size of the food, as well as the service rendered by servers and management has always exceeded my expectations.
However on August 18th, 2015 at approx. 12:30 p.m. I dined at this location with my lady friend. Our server, Shelly R, apparently had a bad day, since her service was way below what I normally receive from her. The salad that I ordered was short of the main ingredient
“chicken,” and it took two or more requests to the Ass’t Manager, Valerie, to correct the salad error made by the individual who prepared it.
Overall, my dining experience was not good. And chances are that I will not dine here again, although it bothers me that the restaurant can operate in this manner.

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Rex Alba August 17, 2015 at 4:03 pm

Hi,
I was just at Bob Evans, in Lyman Dr, Hilliard, Ohio . I was there to buy 8 banana nut bread. The restaurant was not busy at this time, there was no customer I saw. These 2 guys, with beards and heavy set, I think one was the manager, coz he was giving instructions to the other guy, another female employee was also listening to them. I came in to get the bread, seems like they did not see anybody coming in, the guy on glasses wa even facing my side! No greetings!!! No assistance!!!! I waited for a few mins in the counter, waiting if anybody would help me with my purchase, I did not get any assistance. Not even, a word, that pls wait, or whatever!!! I am an Asian guy with brown skin, I feel that these guys are judging me with my skin color! I could not believe racism exists in this classy restaurant that I admire. I would still be buying and dining at Bob Evans, but definitely not on this location anymore! I hope you tell your crew, Asians also eat at Bob Evans!

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Cindy August 17, 2015 at 1:29 pm

My husband and I went to Bob Evans in Bedford, IN and our bill was $32.40, much to our surprise my bank account was charged $324.00 !!!!!! I have called the local office, I have called the corp office twice and left msg’s…so now I am unable to shop for groceries and pay some bills that are due…..I am getting now where with this and I am getting very frustrated !!!!!

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Dawn August 26, 2015 at 9:39 am

At least let your credit card know they can take it off your credit card and talk with BE.

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JACK DELONG August 16, 2015 at 11:21 am

WE USUALLY ENJOY GOING TO BOB EVANS,BUT WE HAD A BAD EXPERIENCE LAST THREE TIMES,SO FELT YOU SHOULD BE AWARE OF PROBLEM.STORE IS BOB EVANS #456,WENT IN ON AUGUST 11,SERVICE WAS DELPRABLE,WE DID NOT GET WAITED ON FOR 35 MINUTES,THEY WERE NOT BUSY AT THAT TIME,BUT THE LONGER WE STAYED THERE,THEY BECAME BUSY.IT TOOK ANOTHER 30 MINUTES TO GET FOOD. FOOD WAS COLD.IT TOOK ANOTHER 20 MINUTES TO GET OUR FOOD,WE LOOKED AROUND AND MANY PEOPLE WERE MAD ABOUT SERVICE.WE ASKED FOR MANAGER AT DESK,MANAGER SAID HE WAS TOO BUSY,PLEASE LOOK INTO THIS STORE,IT HAS PROBLEMS,MANAGER SHOULD HAVE TALKED TO US. WE NORMALLY GO THERE 3 DAYS A WEEK,WE WILL NOT BE GOING BACK AND WILL TELL OTHER ALSO.

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Mary Lou Payne August 10, 2015 at 6:19 pm

My husband went to Bob Evans Store 254, #431664 to get two pot pies to bring home. They had only one pot pie left and the pot pie which was nothing but dried dough and no vegetables. Since only having one pot pie, he also ordered a salad and the chicken tasted burnt and cooked on a dirty grill. VERY UPSETTING.

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Chris August 10, 2015 at 5:14 am

Very disappointed that all your salads are all iceberg lettuce now and not mixed greens. Your salads used to be really good. Cutting corners will only lose customers. Go back to serving good food.

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Teri August 4, 2015 at 2:47 pm

I am currently an employee of Bob Evans and I would like to point out that the restaurant business isn’t as easy, simple and perfect as everyone expects and demands. Customers consistently fail to point out any positives, people only want to complain. What do you think that does for employees and managers? Constantly feeling like each person that walks through the door is going to find something to complain about, dreading to come to work because a grouchy person is going to whine their iced tea only has 7 ice cubes in it instead of 10 or the person that wants you to cut up their salad while you have 15 other tables- people are impossible to please nowadays. Complaining about everything only drags people down, it makes them lose motivation to try and sets them up for failure. No company is perfect, employees aren’t robots and if you expect perfection, please stay at home. My family has had successful restaurants and businesses for years, but that doesn’t come without many weeks, months or years of hardships, under staffing and mistakes. When people try to make it up to you, be polite- because more likely than not, the person you are yelling it, its not their fault. And DO NOT punish your server for the kitchen’s or something/someone else’s mistake. The day you don’t make mistakes at work, at home or wherever is the day you can expect the same from others. But regardless of your job or position, you make mistakes, you have bad days, good days, and have experienced just plain awful interactions with others. So why be the person that is going to ruin someone else’s day by being rude, abrupt and impatient. BE NICE PEOPLE. Restaurants are run by HUMANS who have feelings, experience bad days, get tired and want and deserve to be treated as your equal. You yelling in a restaurant or making an employee feel like crap only makes you look pathetic. So the next time you have a bad experience in a restaurant, remember that there may be more to why your steak is under cooked than just the plain assumption that the cook is an idiot. Maybe he or she wasn’t paying as much attention because a family member passed that day, or maybe your server forgot your refill because she’s been up for 2 days straight studying for college exams or maybe the manager never stopped at your table because they got a call from their babysitter saying their child got hurt. And why did these people who clearly have other issues going on still come to work? Because they care about their job, they care about customers’ experience and they care enough about their coworkers to not screw everyone by creating an understaffed schedule. Working in customer service has made me lose all faith in humanity and I find that absolutely terrible. Customers talk to employees like they are dirt, no one has any manners anymore and people could care less about you. I am a hardworking server, college student, caregiver for my 88 year old grandmother and I am a volunteer at a nursing home, rape crisis center and local food bank. I deserve a please and thank you, as does every other employee out there. What ever happened to the saying “treat people as you would want to be treated”? I hope people improve their habits in the restaurant setting because I am sick and tired of the entitlement, rudeness and impatience of customers. If you are a man, act like a gentleman and if you are a woman act like a lady. JUST BE KIND TO YOUR FELLOW HUMAN BEINGS.

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Kari April 27, 2016 at 9:52 am

Teri:
I wish you worked at rest#522. We never have the same staff from week to week. I got to BE at least 2x a month andalmost always on Tues. For the kids night. I have only ever had the same waitress once. Last night we sat for 10 min before anyone acknowledged our presence. If you are busy as a server, do a drive by of the table and let us know you will be back in a minute or two. We as the customers have the right to courtesy as well. 32 minutes after being seated and the bread just arrives for our three course dinner. Then you bring the salad within 1 minute of the food. There are certain things that the server can control. As a Firefighter/EMT/Nurse if I make mistakes at work, people die. My bread and salad isn’t that important…but I was almsot late to work because of the delays in my meal. Good luck in your endeavors. Bob Evans 522 in Clayton, OH please get your act together so we can come back.

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Jeff July 27, 2015 at 8:07 pm

On Saturday I went into the Independence Bob Evans Location and the hostess who was African American asked how many and I responded just one, she responded I’ll call you shortly. .Waiting around me was an African American couple who was signed in before me, while we waited to be seated the hostess seated two more African American people and then an African American couple walked in and the hosted said how many? And they responded with Two, and she stated “Right this way” I spoke with a manager at my seat and explained that I hope that hostess was not practicing reverse discrimination and the mother and Daughter sitting next to me stated that that happened to them just a little bit ago. .The manager stated that does not happen at Bob Evans how however, that hostess was replaced by the manager and he started seating ppl…I’m quite sure I will never go back to that Bob Evans and shame on you for not knowing or allowing REVERSE DECRIMINATION to happen. ..

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regina July 23, 2015 at 9:55 am

On Saturday July 18 I made my first and last visit to any Bob Evans. We were in Rogers Arkansas and stopped in for Breakfast before going home. We waited 15 min to be seated no big deal but we place our order around 10:15 and waited and waited and waited. The server offered to bring cookies or something we said no we would wait so we could eat what we did order and we still waited. The manager came over around 11 or so and offered to bring the same we told her no we wanted to be able to eat our food she then said well I was just offering which was not the point. When my sister asked what seemed to be the problem she told us she was short staffed in the kitchen which is not our problem and here is a idea for her in the future why dpnt you go in to the kitchen and help. When we did get our food the cheese hashbrowns were not fit to eat my husband never got his sausage and she never offered to give us a discount on the ticket for the hour wait for eggs toast and sausage. Not to mention my other sister got rye toast and it was not toasted at all. How do you screw up BREAKFAST!!!!. I have always been told that they food is terrible and now I agree. On a good side the waiter was great! Not enough to ever make me go back

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En July 11, 2015 at 11:51 am

Why are carafes of coffee no longer available on dining tables? The wait staff and managers are running around carrying the small carafes and have to refill the carafes after two tables, when they could concentrate on providing better service when patrons order or when food is served.

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Glenda Schirmer July 10, 2015 at 1:02 pm

I just had my second visit to the local Bob Evans restaurant in Madison, Indiana after moving here two months ago. The first visit was poor service, but I decided to give them another chance, today, July 10, 2015 at around 11:30 am. I ordered Lunch, my husband ordered breakfast. My wildfire bbq chicken salad looked OK except there was hardly any wildfire bbq on the chicken. I ordered rolls with it that didn’t arrive after being assured they were on their way when the salad was brought out. So, I’m 3/4 of the way through the salad when the waiter, Kenny, asks if everything is alright and I tell him I didn’t get my roll and could I just have some banana bread to go? I really missed the bread with my salad and was quite hungry after fasting for medical tests. Then, the banana bread was brought to me and it was so raw it was like eating dough. My husband showed me a big lump of hard stuff the size of a knife handle in his grits. At the register I told the girl checking us out ” four strikes and you’re out”, after she asked how everything was. What was wrong, she says. Then I listed the four things that were misrepresented in the meals we received as compared to what was offered on the menu. They couldn’t find cooked banana bread to replace what I showed them was obviously undercooked and a salmonella hazard because of the egg in it. Then they offered me to choose anything I saw in front of the register, I said “NO, Thanks”, handed them back the raw banana bread and walked out. Needless to say, my shadow shall never darken that doorway again and I’ll tell my story as often as opportunity presents itself. That whole restaurant needs an enema. Fire all the staff and start over. And, if that bread is corporate’s fault, well, Bob Evans, your restauranting days are numbered. I did pay for my meal and left a $2 tip. The entire cost of the meal was $25 and not worth a dime of it.

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victoria garsteck July 10, 2015 at 9:06 am

How long does it take to get a hot meal at Bob Evans??
Answer: never, it comes back stone cold twice.
pay for food you can’t eat
Then you just go to Denny’s!!
Took 3 hours from start to finish
Score:
Denny’s 2
Bob Evans 0

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Kenny July 8, 2015 at 8:51 am

I have complaint about your store and Harrisonburg how your store managers and general mangers let a employee come to work drunk and not taking proper bath to cook for the guess the worker you have Andrew habwe was hire with no paper work and hed s a illegal immigrants I feel something is not done I will report your company to immigration and heath department

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Terry Melcher June 27, 2015 at 8:32 pm

My wife and i visit Bob Evans on Maysville Rd. Ft. Wayne In. quite frequently and last Sun. morning and our service was very poor. This evening ,Sat. June 27 we went back, your restaurant was half

full, after we were seated we waited 10 min. no one wanted to wait on us so we left. We told the hostess when we left and she told us to have a good evening. It will be a long time before we come back.

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Danita Meek June 17, 2015 at 8:42 am

Having worked for Bob Evans for 10 yrs, I have seen a lot. My suggestion is go back to secret shoppers. You will get honesty. The store will not be warned, like it is now. My opion is, if you know inspection is coming, you will pass. So your stores pass 2 times a year. Have you wondered how it truly is run from day to day? I was told its the numbers you care about. Bottom line….. Thankyou.

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Barb Stutesman June 10, 2015 at 1:31 pm

We used to dine regularly at the restaurant on Stadium Drive in Kalamazoo, Michigan. In fact, we came to know several of the excellent employees quite well.
Imagine our surprise to discover that, with no warning, the Stadium Drive restaurant closed its doors! We will no longer dine at Bob Evans.

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drema June 8, 2015 at 7:02 pm

I find it ridiculous that I come in order my foodto go and I have customers come in after me order their food to go get theirs I still wait and when I get home with the food that I order to go my bread is all crumbles and I get no silverware to eat their food this ridiculous that that the way they treat their customers

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Vicky Fuller June 8, 2015 at 5:24 pm

I took my son to Bob Evans in Ashtabula, Ohio, for his birthday. I was very slow there. It was Sunday June 8, 2015. Between 7-8 p.m. First it took awhile to be seated. After that we had no waitress. The women checking people in and out took our order, She said, I’m not your waitress but I’ll wait on you. She took our order. We received our food before the other table that was there before us. Then when we got our food. Food was great but, my son had to go up to the register to ask the worker for things we need twice. At the end the manager came and ask how was are food and waitress was. My son never complains but this time he told them. Sir, we never had a waitress. We had to get up and ask for anything we needed. Manager said, well were busy, my son and I both said no your not. Not at all. We both ordered the dinner country fried steak, salad ,rolls, sundae. We told the manager we never got our sundae when we were paying for pour food. he took my name and phone number on the back of a piece of paper you couldn’t read. I’m very unhappy about this dinner for my son.

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E. Turner July 8, 2015 at 7:20 pm

I am sitting in the Ashtabula OH location, amidst no fewer than 7 un-bussed tables at last count. Place is only about 1/4 full, if that, and plenty of people “working”.

Has taken about 10 minutes and being walked by about 20 times just to order a cup of coffee.

Manager is wandering around aimlessly and has a completely lost look on her face, aside from being poorly dressed.

Saving grace, the food did come out in a reasonable amount of time.

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Unsatisfied June 5, 2015 at 10:44 am

Bad experience at Bob Evans at the highlands in Tridelphia was not asked for refills for coffee and the lady at the counter and seats people was very rude.

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Gerri Peter May 27, 2015 at 10:38 am

My husband and I dine often at Bob Evans in Oakton, Virginia. In past two years once or twice a week; however, of late not as often as it is always very cold inside …….complained often along with other customers …almost all regular customers have learned to wear or bring a sweater and one customer’s husband two weeks ago actually went to their car for a throw for his wife as she was freezing……. Not a pleasant experience trying to have a relaxing meal and cold! In the past years it was a pleasure to dine here. Essa makes a great hamburger we enjoy once a week but the cod fish ( in summer no less) is no longer on the menu and the best meal ever on BE menu of beef tips and noodles taken off menu ages agora well as the spaghetti? Last but not least people in Virginia enjoy Chili year around…why only offered in winter?
Sorry to say The service in this restaurant location has deteriorated in past two years ……..customers constantly kept waiting to be seated even when only two or three tables are occupied…no Manager in site most of the time and two or three servers just look at you and
do not offer to seat customers. We have personally experienced this often and swear we are never going back but there are a couple of servers that are friendly and immediately come to seat us when they see us enter the restaurant……….unfortunately neither of them were there this past Monday about 5 pm. My husband and I walked in Oakton BE , stood there waiting to be seated…two servers were standing behind the counter area…not busy…..no hello and no offer to seat us….we took our menus seated ourselves and still
neither server offered to serve us? There were three tables/ booth occupied……….we
passed up four tables that were free of dishes,etc but the tables had not been wiped clean
before we seated ourselves? After no one seemed interested in serving us…for the first
time ever we got up and walked out leaving our menus on the table. This was the last straw
and we will not to be returning to this BE………There is a major problem with either the
training of servers and/or Managers here…….laid back attitude does not make money or
bring back regular customers. There are two or three very nice and efficient servers
working at this BE but the turnover of servers has been like musical chairs in past two plus years…..several very friendly and efficient servers have left? Why?
We will miss Essa’s great burgers and other dishes we enjoy but enough is enough ! Not sure this email will get headquarters attention but customers are not being treated like Bob
Evans family ? We are retired, eat out daily and all we expect is good service, comfortable
temperature for enjoying a nice meal , and not kept waiting to be seated when no server is
busy or manager present! Hope this will help improve service for other BE customers
and especially retired regular customers. Also trust you will rethink the discontinued
dishes I mentioned as we were not the only regular customers that enjoyed them year
around. Thank you for reading my email. Now Former Weekly BE Customers! Too bad as in past it was a pleasure to dine here…..

Former BE weekly customers!

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Tamara May 20, 2015 at 4:29 pm

Just stopped at Bob’s for a meal and a good cup of coffee. Unfortunately, good coffee no longer exists at Bob’s. All they serve now is coffee with cocoa and nut flavors. Wake up marketing people….not everyone in the world likes flavored coffee! At least keep the option of regular coffee available. It’s pretty bad when McDonalds has better coffee!

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Jeff Collins May 16, 2015 at 9:21 pm

Saturday, May 16, 2015 at 7:45 pm I entered the restaurant on Cemetery Rd. in Hilliard, Oh. After waiting for 5 minutes to be seated in a practically empty restaurant, I seated myself at the empty counter.
After another 15 minutes of observing three servers and a manager standing and shooting the breeze with each other, I just got up and left.
Nobody ever looked my way as I exited. You would at least think that maybe I didn’t pay my bill!
The evening crew is referred to as “the children’s shift” really needs some positive examples of customer care, including the management.
Just have some of your folks just walk in and watch the circus!

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Chris May 7, 2015 at 2:50 pm

The Steubenville, OH location is filthy. They need an industrial cleaning company to come in and clean it.

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Gloria C. May 10, 2015 at 4:48 pm

We were at the Bob Evens in Middleburg Heights, Ohio for breakfast. The Manager was very rude. The food was good. But my sister’s food was taking a while. We were all finished & getting ready to leave. We asked the Manager to take off my sisters meal bc it was taking to long and we HAD to leave. We never got a no problem or sorry for the wait. Just a mean mug and probably an eye roll and she walked away. I’ve worked in the restaurant business. I know what it’s like but have some grace. This needs to be worked on. Managers are managers for a reason.

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Juanita Walker May 5, 2015 at 5:49 pm

My husband and I used to go to your restaurant at 1001 Cherry Valley Rd. Newark, OH , but in the last year the service has increasely gotten bad. I noticed a big difference when a head manager named Crissey started to work there. She has ran off several of the best cooks and waitresses. I guess you don’t want experience so you don’t have to pay insurance.

I realize this store days may be numbered due to recent road reconstruction, but after today, I will not be back. Fork dirty, wait time uncalled for. Food size portions so much smaller then your New Albney store.

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Robert A.Quinn April 28, 2015 at 6:11 pm

We just left the Eaton, Ohio Bob Evans very upset with the service and the store manager.
Our waiter was ok, it was not his fault at all. But our food sat for at least 10 minutes or longer before it was served to us. It was up in the window all that time. The area we sat in had filled up shortly after we got there and all the others were served their meals way before ours. No excuse for it to sit that long, then the manager said it had only set for 2 minutes after my husband sat and watched the clock all the time the food had been setting there. We Will Not Eat at the Eaton , Ohio Bob Evans ever Again.

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TJ Walker April 26, 2015 at 10:51 pm

My wife and I were at the Bob Evans in Milford Ohio at lunch time on Friday April 17th when the manager Jessie came out from the back an marched down behind the counter beating a tambourine and telling everyone a waitress just received a $30.00 tip. This really made my $4.00 tip seem worthless. We visit this restrauant several times a week and have seen this manager yelling at the employees in front of customers. If this is the future of this location we won’t be eating there much longer.

TJ

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Dan Fohl April 25, 2015 at 6:54 pm

One of the reasons why I enjoy Bob Evans almost weekly is the coffee pot on the table, especially for breakfast. I am upset that this practice is no longer being used. Now My cup sits empty while my waitress is taking orders/serving others. Bring back the coffee pot on the table!

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Dorothy Carbisiero April 23, 2015 at 10:05 am

My hubby & I enjoy the Bob Evans Restaurant in New Stanton, PA, for breakfast, lunch & dinner. As retirees, we appreciate the money- saving coupons that are frequently available & are excited to hear about the “rewards” card that may be coming to this area.
We were disappointed to not have the coffee carafe available at the table any longer. It seems that the waitresses would be able to serve more customers better if they weren’t so busy keeping our coffee cups warm & full. We can do that very well ourselves!
I hope this policy changes soon!

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Dorothy Carbisiero May 2, 2015 at 5:41 pm

Still waiting for a reply – & still waiting for coffee pot at the table!

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Rosie Luebke April 21, 2015 at 1:15 am

Ordered your new sirloin steak tonight and it was not much thicker than a piece of paper and was so tough I thought it was a piece of shoe leather. The green beans (cold) were from a can (mushy) and the cheddar hash browns were spicy hot. First time I have had spicy cheddar hash browns. Too bad I can’t eat spicy food. Would have been nice to know that. Told the waitress and she said she would find out, well if she did she never told me. Bad food, bad experience.

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Esther April 19, 2015 at 10:40 pm

Got seated within a reasonable amount of time waitress took quite a few minutes to take our drink orders – then it went all downhill from there got orders then My husband was given someone else’s food – it was corrected but after that we were non existent – it that took forever to get attention again she had six other tables all the with complaints similar to ours – people waiting on drink orders food orders many wrong order were served at tables then asked her for our check and a box 15 minutes passed by so I had to get a manager – Who ended up also being very rude as well- asked copy of my receipt acted like that was a big deal we usually have no issues but probably won’t go back!!

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Jeffrey Ayers April 12, 2015 at 8:29 pm

Just went to dinner at Bob Evans in Lebanon ohio and it was bad, poor service, poor food, the chicken was over cooked on the outside & under cooked on the inside & a siide of mash potatoes w/ gravy a roll & 1 scoop of ice cream & all the young waiters & waitress all standing around talking to their friends coming in & out! BAD, BAD SERVICE & FOOD!!! I dont think we will eat at Bob Evans anymore! Thank goodness there is a Country kitchen 5 mins up the road!! Good Luck Bob Evans!!! JWAyers

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judy steinberg April 11, 2015 at 4:53 pm

My husband and I went to the Bob Evens 3/10 / 2015. WE WAITED TO GET A SEAT once we got one we waited forever for someone to take our order, my husband finally went to the manager for us to get our order, we waited a long time to get it the order was all wrong, I ordered the turkey dish it had 3 small pieces of turkey and enough dressing to feed a family of 2, the turkey was cold and dry. Why can you at least make it look a little like the picture. I do not think I will be going back again. This was the next to last thing to bring me back again time before I had syrup splattered on me !, You need to tell your managers to take better care of the customer without us no business.

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D B in Westminster MD April 9, 2015 at 9:32 pm

I have had problem after problem with the General manager at the local Westminster Maryland Bob Evans location so folks my suggestion is send your complaints to the BBB (Better Business Bureau) cause the corporate offices of Bob Evans they just do not seem to get the customer concept and concerns and when the complaint goes to the BBB if affects the Bob Evans business rating with the BBB

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Danita Meek June 17, 2015 at 8:48 am

I agree

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Disgusted Customer April 3, 2015 at 5:57 pm

Kent Beaver, the manager at the location in Maryland (14 Bel Air S. Parkway, Bel Air, MD 21015) said that customers can complain all they want but the corporate will not do anything about it and there is certainly not a damn thing he can do about it. His rudeness and nastiness is an absolute disgrace that just tops Bob Evan’s poor service of long wait and ignorance. As long as he is the manager at that location, customers will continue to walk out due to his nasty attitude. His rudeness infuriates customers more on top of the long wait of no drinks or food, sitting endlessly at the table, waiting for the server who never came around. Absolute horror of restaurant nightmare.

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Kathy April 1, 2015 at 7:34 pm

We decided to go get a meal after working all day on Wednesday, April 1. When we arrived at the restaurant in Vero Beach, FL (6070 20th St) , there were three or four sets of people waiting. After taking our name, I asked the hostess how long the wait might be, and she replied that it would be 5 to 10 minutes. That was obviously not believable, but we were hopeful. When new groups came in, they gave the same amount of time. I looked at a woman sitting across from us, laughing, and asked how long they’d been waiting. She said “several rotations of 10 minutes.” They took a single man, who they addressed by name, and who had come in after us, and seated him into a booth by himself. Then other people who were there before us got seated, and we knew that we were next in line. By this time, 25 minutes had passed. The hostess showed up again, and called a family of three that had come in 10 minutes after we did. I stood up and protested, and she said she’d “take us in a second.” Well, she didn’t get the chance, because we were out of there! I’ve been there several times, and the service was ok, but this really put me off. I’ll never set foot in this place again. If you want to earn customers’ business and trust, you don’t lie to them about the wait time, and you don’t take others in front of them, when you’ve written down everyone’s names on a list. So, after waiting that long, we had to find another place to eat. I guess that was the April Fools’ joke on us!

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Mary Morman April 1, 2015 at 2:55 pm

We have been eating at Bob Evans on Rt 79 in Heath Ohio for many years at least once a week, sometimes more for breakfast. We always enjoy the food and the service. In the last month we, along with usually 5 to 8 parties have had to wait for over 15 minutes to be seated , when there are 15 and more empty tables available. Many people walk out. Since the staff are usually so good I can only think this is due to a corporate policy of fewer servers. Not a good move!

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Darlene March 23, 2015 at 12:42 pm

A party of 20 visited Bob Evans #561 in Louisville KY to celebrate family birthdays. We were there for over 3 hours with much of that time sitting at the table with no beverages or food. Once beverages arrived, it took another 35 minutes before Orders were taken. We asked the guy bussing tables to remove some cups from the table in order to accommodate our food and he came over and said “reach”. In other words, reach over and hand me the cups (which ironically I had already stacked and placed on the edge of the table). From there, he persisted to make insensitive, smarty pants type remarks as if he were a comedian. No one was laughing because at that point we had been there for over 2 hours and found offense to our situation being mocked. Several of our family members got really upset. When we complained to the manager, he was very condescending about our experience and basically concluded with saying Sunday is their busiest day and that we did have a party of 20. In other words, he saw nothing wrong with service or his bus boy’s attitude. I almost felt as if he thought we had an agenda for complaining which could not be further from the truth. Needless, to say we ate our cold food and got out of there as fast as possible, vowing to never go back to that location.

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Tracy March 23, 2015 at 12:02 pm

We visit the Bob Evans on Rockside rd. It never fails we stand at the front desk waiting and waiting to be sat. We see empty tables,but their is no hostess the managers are oblivious of the line at the door. The servers are freindly and the food is good so we return preparing to wait

Tracy

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Ruth Roberts March 21, 2015 at 5:34 pm

Zanesville Ohio, Maple street Bob Evans restaurant seated us then did not wait in us. Folks who came after us were waited on. We left after 15 minutes of watching others served who came in after. Not even offered drink order

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Tina seymour March 2, 2015 at 7:53 pm

3/2 I placed an order to go at your Bob Evans at 36/37 and 71 in Delaware, Oh. I actually placed the order at the counter for two salads (both full size-wild fire chicken and Cobb salad). First it took 40 minutes for this order. 2nd they gave me 2 packets of salad dressing, neither of which was wildfire ranch, 3rd I ordered to full salads and got one large salad snd one small salad.

Restaurant #
0286

order# 700968

I’m beyond angry.

Thank you for ruining dinner!

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Mark Lloyd February 26, 2015 at 2:57 pm

I have enjoyed your mashed potato from Publix and Kroger. The one from Kroger was heated just as we always have, per the instructions. It was runny, thin and had a bad smell about it. Like a raw potato might smell. It were boiling when removed from the microwave. it is big and powerful so the microwave can be removed from the problem.

No one gets it right every time, I then bought the next one from Publix. the same results. Someone has changed your product from what was consistently a great product. We cannot be the only people who experienced this.

This cannot be a complicated issue, either it is the same old recipe but now with cheaper or inferior ingredients or a change in a formerly great product.

It’ time to fire someone, fix the problem and communicate this to your customers.

I buy a number of your products. That is stopped until I hear from a person in a responsible position.

The courtesy of a reply would be appreciated.

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Lynn Moyer February 23, 2015 at 5:12 pm

On Sunday February 22nd 2014, I went for brunch at store #0377. II slipped on your wet floor with my crutches and fell to the floor hard. The manager asked what he could do and my friend who is a doctor told him we could use some ice and a chair. He got the ice (in a scrap bag that leaked all over my cast while eating) & a waitress got the chair and my friend dragged me on the chair to the carpeted area where I wouldn’t slip again. Within minutes the manager came to our table with it a $5 off discount coupon turned it over to the back side and said could you “write your name address phone number and your version of what happened on here please” so I did provide him with the information he requested. He saw that I was done came over and took it. Throughout the entire meal every time I looked over his way there he was staring at me along with one of the waitresses. When we were ready to leave he walked me to the front door me being extremely careful where to put my crutches. He told me to “Please be careful” as I was going out the doors. Then he waited until I got into my friends car and we were backing out of the parking lot to go back inside.
I realize the floors were slick because there was snow on the ground outside and people were tracking it in. It’s different when you can balance yourself with your other leg with your crutches then when you cannot put your foot down being totally non weight bearing on crutches. You should put rugs down over most of the bare floor areas to prevent this from happening to someone who may not have as much protection as a cast like me. I really hurt myself badly when I fell. Injuring both my knees and the part of my foot I just had surgery on. It was embarrassing to fall and very painful to have fallen but your manager was very rude to me and my friend who is a doctor. He was very very rude. I got no apology from him for anything we got you know nothing except the evil eye from him like we were going to run straight to a lawyer and sue.that we had set this up.
I don’t know about you but it was humiliating. It was the most humiliating injury I have ever received and your manager only persisted in salting the wounds for me by being as bitter as he was. I do not appreciate this and I am going to spread the word and never eat at that particular restaurant again.

Sincerely

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Debbie Smith February 22, 2015 at 8:26 am

My family stopped at Bob Evans on Hilliard Rome Road in Columbus, Ohio after a long road trip. While dining, my purse fell out of the larger bag I had carried it in and fell under the table. I didn’t notice it was missing until the next day. Thinking it might be in my car or house, I waited until after work to call Bob Evans. The manager was very nice over the phone and told me it was there and said he would put it back in the safe until I came for it that evening. I was so very grateful to have everything back, untouched! It is good to know there are still honest people in the world! Thank you so very much.

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Bonita Getz February 20, 2015 at 11:48 am

My Mother and handicapp brother was at your store at 4915 N. Big Hollow Road,Peoria,Il 61615. They had just sat down and order their food. The waitstaff gave them,their salad. And my Mother told the waitress there was water coming from the ceiling. She walked away,and the ceiling and water came down on both of them. The sprinkler system had BROKE. NO! ONE came to help them from the Manager on down. They all stayed away. The Fire dept.came and shut the system down. And made a report,a little later. A woman from the Health dept. came in the store. NO! MANGER’S or Night MANGER’S came to check on them. She was wet from head to toe,other people came and helped her off the floor. The water came down so hard it knocked her out of her chair she was sitting.The Manger NEVER came to check on them. WHAT? Kind of people do you have running these store’s. I have contacted a Lawyer to see,WHAT? can be done. Thank you.

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rich segulin February 16, 2015 at 7:41 pm

on feb. 14 1 pm I was at the Willoughby ohio store and went to the mens room . the floor was very slippery and wet .I I have aamputation of the left leg and right foot so I have to be carefu. I was very careful and I still fell. Two men in the room helped me upand were going to call 911 but I told them I would be ok. I told the maneger by the name of Morgan that the bathroom floor was pooling water and that itshould be mopped.did not get a reaction from him not are you o k or anything I then told a waitress and sehe told me to tell the manager I said I did but got no reaction she said that was par for the course with him. She told me to write the head office maybe they could help .All I would have liked wasfor him to have someone mop the floor and ask if I was ok and not act like I was talking to the wall.

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Timothy mullis February 15, 2015 at 12:06 pm

Just left the Bob Evans restaurant in Sebring, Fl. And after sitting at the front waiting for someone to come over and take my order for ten minutes, finally left. No one even bothered to offer me anything to drink or nothing. Waitress after wire waitress consistently walked by without so much as an acknowledgment. You would think after 10 minutes, someone would at least ask if you want something to eat.

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Ashlee Mundy February 8, 2015 at 11:52 am

On February 7 2015 my wife and I ate lunch at the Bob Evans in Lancaster Pa. We told the waitress we were in a little bit of a hurry. There was less than 20 people in the restaurant while we were in there. We both ordered meals off of the pick 3 signature side which came with dessert. My wife side with her meal was not what she ordered. The waitress did fix that. My mashed potatoes and gravey was cold. She never attempted to fix that when she was told. I asked for a refill of my sweet tea 3 times which still never came. Also we waited for 20 minutes after we finished our meal just to get the Ice cream we ordered at the beginning. Our waitress was to busy texting to check on us. There was only two tables of people in her assigned area. We were not happy at all.

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Madison February 19, 2015 at 9:31 am

9 times out of 10 it’s not the waitresses fault for a long wait. And there are no assigned sections they take tables by rotation.

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Teri August 4, 2015 at 2:54 pm

Maybe don’t go to a sit-down restaurant when you’re “in a little bit of hurry”. If you’re so perfect maybe you should’ve prepared you’re “I’m-in-a-hurry-meal” at home

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Sheri Weir February 7, 2015 at 11:58 pm

My husband and I went to breakfast at the Bob Evans in Delaware, OH on US 23. When we got there we were told we would have a five minute wait but we had a thirty minute wait. The hostess did not even say good morning or hello didn’t even offer water or coffee nor did our waitress. We waited 15 minutes to even see the waitress who took our order. The food came a half hour later with out the blue berries and had to wait another ten minutes so the food was getting cold later with out the blue berries and had to wait another ten minutes so the food was getting cold because we also had to ask for silverware to eat with. When I cut into my waffle it was not all the way cooked nor was my sausage. The waitress said she could order me another one I said no because I was already upset with the service and the wait. She took the waffle off our bill. The waitress brought my husband the wrong kind of pop and all she said was oh didn’t offer to get him what he ordered. Then when we went to pay the manager asked what was wrong with the waffle my husband told him and he said I cooked it and now I know for next time. No I’m SORRY! ! The floor was filthy and lots of opened tables with a lobby full of customers to be seated. When we got there people were saying good luck. The hostess was running register and kept walking back and forth in the kitchen when people were trying to leave. A guy there put his money and his bill on the counter because she totally could not do her job or be a nice to people. The cook was sitting people and had no clue when we were waiting in the lobby. This is the second time we have been to this Bob Evans and both times a total disaster. The first time I thought the staff were going to fight and we had a child with us and had to leave because they were yelling and screaming swear words at each other. I am very DISAPPOINTED IN THE SERVICE AND FOOD. I’m hoping to receive a reply back because this is totally a poor way to treat customers.

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Mae February 7, 2015 at 12:37 pm

We have been a long time customer of Bob Evans. When we come to your Nicholasville KY Brannon Crossing location we always request for a specific server/s since they know what we want. We have been going to BOB Evans for quite long time and enjoyed our breakfast 90%+ of the time, Today was different, i was really upset and dissatisfied. You all have new management members. I understand you have to continuously train people to be a manager. The only concern i have today that this person, (BOBBY) he is the general manager, doesn’t have any clue what is Customer Satisfaction. To be a good leader you have to be a good listener and good problem solver. This guy helped serve our food and when I asked him where our banana bread that we ordered in replacement of the potatoes, he quickly responded that we should not be able to substitute because the system will not let your team do that. I then rebuttaled stating that we have always asked to substitute the pototatoes and always get it then once again he stated that we could not do that and then left the table. First of all that was very rude. I was SO UPSET that I did not even finish my food. I am now debating if I need to go back to your restaurant just because of incompetent employee.

I hope you will answer my complaint.

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Dan February 4, 2015 at 6:31 pm

The Friendlys Restaurant closed recently in Hornell NY. This is an excellent location and would be great for a Bob Evans Restaurant. The closest one we have now is an hour away in Corning NY.

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Ashley January 30, 2015 at 11:36 am

We just left the Bob evens in Ocala Florida silver springs location, I always fight to go there cause iv always liked it but today was bad . I got a vanilla coffee and half way threw drinking it there was something hard in it so I pulled it out of my mouth . the waitress came by and I told her she took the piece with her to the manager .she then came back and said “sometime it gets hard in the pump so nothing to worry about ” . I’m sorry but that’s nasty I didn’t say anything else .we were still charged for it and when we paid the lady said how was everything we didn’t even answer still nothing was said it was like oh well . we were also going to place a Togo we never did and was never asked about it and we told the waitress when we got there , we probably won’t be back especially knowing things are dirty there and the manager just says don’t worry about it!

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Madison February 19, 2015 at 9:39 am

The vanilla flavoring is almost pure sugar. It crystallizes in no time, not dirty, just science.

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john carter January 25, 2015 at 11:43 am

My wife and I ate at a Bob Evans, at a Fairfield location yesterday. Actually, my wife ate, and I could not, because after two lengthy attempts the staff was unable to prepare a blackened fish entree for me that wasn’t at least half raw. The waitress offered to bring a steak to me, but I didn’t want a steak, that’s why I ordered fish. The manager took the price of my meal off of the bill, then ignored us. As we left, we were asked by a vapid teenage cashier how our meal was. He must have thought our recounting of the experience was amusing, because he smirked at us the whole time. I’m not sure that I would ever visit one of your restaurants again, because the proper training of your employees, from greeter to management, is obviously not a priority.

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Ken Burger January 20, 2015 at 6:31 pm

My wife and I have been thoroughly enjoying your mashed potato product for some time.

However, our most recent purchase leads me to ask if you have changed something. At supper this evening we both commented on the quality of the potatoes – they had a “runny” that did not seem normal. In fact my wife said she has reheated them twice to try to get the right consistency.

If this is a purposeful change we will need to say ‘goodbye’ to Bob Evans. If not, please let us know when it is corrected.

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Tracy hunter January 18, 2015 at 6:47 pm

I just left Bob Evans location just off I64 cross lanes exit and I must say me experience was very bad. We were promptly seated by a red headed hostess with a dingy white shirt and our drinks were brought to us. The waiter took our order and an hour later our fiord arrived cold and incorrect. My daughter visited the bathroom and the red headed hostess was heard snorting something in the stall this is not the bBob Evans I have come to know and love. Defiantly not what I was expecting this evening. We left this location and placed a pick up order at a Bob Evans at the i64 hurricane exit and the food at this location was good as expected. I will continue to eat at Bob Evans but not at Cross Lanes location.

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raypole January 17, 2015 at 9:56 am

I ate the Bob Evans on 48 an 70 in Dayton it was knat heaven my wife an I an all of our friends will never go back to that one. We told the manager an all she said was”yes we know we have a knat problem an walked away. ” we could not finish our meal because of all the knats they we not busy an maybe that’s why

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Robert Mihelich January 20, 2015 at 12:14 pm

Thank you so much for building a bob Evans in our city Chardon,Ohio. Grand opening will be on January 26,2015.We will be there. welcome to the neighborhood. Sincerely yours,Robert Mihelich

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Ben Smith December 21, 2014 at 1:21 pm

I had a very experience at the Sebring Florida Bob Evans and filled out a online survey. After filling out the survey I did get a call back and I felt they did care and wanted to make things right. The manger I spoke with made a few comments back and a promise to refund the money I feel I wasted that day. He said that he will have a gift card in the mail for a free dinner and that he was sorry for my experience. Been two months and still no card . guess they DON’T really care if their customers are happy. The call back must have been for show or to make them feel better.

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Franklin Monahan III December 1, 2014 at 12:08 am

I’m looking for management training opportunity in Xenia Ohio please I’m looking for a great career with your company

Franklin T. Monahan III
* Dayton Street; Xenia, Ohio 45385 /// Contact Phone: 937-671-**** /// ****@gmail.com
You can’t copy or paste.
Objective: Seeking a cook position within your organization that will allow me to fully utilize my culinary, hospitality, and problem solving skills.

Highlights:
More than 15 years’ experience in the restaurant industry
Remarkable skills in cooking and preparing a variety of foods
Strong knowledge of food preparation, presentation of food, & quality standards
Operated fryer, grill, steamer, meat slicer, buffalo chopper, & mixer
Great knowledge of quality & inventory control
Experience in recording & order control
Prepared promotional & marketing materials
Managed all duties & trained new employees
Organized constant cleaning of the kitchen & safety of the floors

Work History:

Willies Bar & Grill; Cook 07/2013—12/2013 Xenia, Ohio
Tumbleweed Connection; Cook 07/2012—05/2013 Dayton, Ohio
Red Lobster; Cook 11/2010—04/2011 Melbourne, Florida
Chili’s; Cook 09/2009—05/2010 Tampa, Florida
Cellular Express Plus AT&T; Store Manager 01/2008—06/2009 Merritt Island, Florida

Education: Keiser University; (Culinary Arts) 07/2010—04/2011 Melbourne, Florida

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Anita Hardy November 27, 2014 at 6:39 pm

Went to the Bob Evans in Louisville, KY.Dixie Hwy ..we waited about 15 mins to be seated..after another 10 mins.she asked what we wanted to drink and we ordered coffee..another 10 mins b4 coffee came..after another long wait the waitress took order..the onlt thing available was turkey or ham..we ordered chicken and waited another 20 mins only to recieve lukewarm food..the waitress 4got my salad ..had to ask again 4 it..the stuffing was bland and tasteless..the turkey appeared to be the frozen slices u can buy in the frozen food section of ur local store..again it was bland unseasoned..the so-called glazed baby carrots had no glaze..we had to wait another 10 mins or so after finishing our meal in order to get the check..there were not enough staff to cover things in a timely manner..we will DEFINITELY NOT eat at any Bob Evans resturant in the future.

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Liz Boyd November 24, 2014 at 11:01 pm

My daughter and I went to Bob Evans #0479 tonight. We sat at the counter figuring we would get faster service. WRONG! We waited about 10 minutes for someone to take our drink order. Then she came back to get our food order, a chicken salad sandwich platter and a chicken tender platter. It took about 20 minutes for it to come up in the window. As our waitress was taking it from the window the cook told her to wait a minute as there were too many fries on the chicken tender platter. She then took a couple of fries off with an UNGLOVED hand. Her fingrrs were all over the fries. This is very unsanitary! The chicken salad sandwich I ordered could have been eaten with a spoon it was soooo runny? It was nothing like the menu said it was supposed to be like.
Also while we were sitting there, the manager was standing in the middle of the section that the waitress do their prep for order (talking with a few servers about nothing work related) so that they had to keep squeezing passed to get any work done.
We will not be back!

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Dina November 17, 2014 at 3:42 am

Visited Bob Evans Newark / Cherry Valley Lodge
And it was the worst experience ever. The staff was not organized. They messed up on our order, the food was cold and I have never in my 30 years have ever had a negative experience at any Bob Evans in Ohio until this past Friday November 14th.

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Theresa November 15, 2014 at 6:17 pm

Sat for over an hour for a take out order and all that the manager (Samuel) could say was that he was sorry while we took cold food and a messed up order home to eat. We were treated like we didn’t matter as patrons and I will not eat there again and I will let everyone I know how the company treated us. I always thought Bob Evans cared about their customers but I guess not, then when you want to complain about it they want to charge you another $25. What a crock of you know what

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Diane colbert November 14, 2014 at 3:25 pm

Ate a a Bob Evans in Bluefield Va and was served with a coffee cup that had dried food on it. Discussing

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Carlos Rivera November 12, 2014 at 8:56 pm

Went to have breakfast with my wife this morning, Ordered Steak & Eggs I got my food or a half of a steak & Eggs I told the waitress that is not a Steak she stated it was. I ask for the MANAGR her name was miss Debbie. I explained to her about the steak she stated that was the size. I told her that I did not want the steak the MANAGER snatched the plate from the table. then the waitress if I would like to order something else I said yes I ordered country fried steak & eggs the MANAGER MISS DEBBIE slammed the plate on the table and she left. My wife and I will never go back again. Bob Evens in Panama City Florida at 1000 E. 23rd ST RESTAURANT # 0566

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katelyn November 5, 2014 at 8:08 pm

I visited Bob Evans for dinner on November 4. I was beyond disgusted an will never return to that location. One of the waitresses picked her nose an whipped it on her pants. DISGUSTING!!!! It was brought to the managers attention (Nick) he did Nothing about that horrible situation. THEN not to make the situation any better the “booger picker” sat at the front counter eating a salad while rolling OUR SILVEWARE! That so unsanitary. I can not believe what I witnessed in the Xenia Bob Evans , and you surely lost me as a customer. Cooperate needs to go in and clean up that store.. it was ridiculous!

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Tammy November 2, 2014 at 2:39 pm

Sat down at 1:30…we are still waiting for our food. When we sat down and we waited for 15 min to get a drink order only to lose our waitress for another 15 min. The manager came over and asked if we had been served yet–uh kinda!! Then we got a new waitress who moved slower than a corpse on crack. We have yet to recieve and food and are thinking about ordering Domino’ss delivery and see what arrives first. We may not return and that’s a shame as the food shouldn’t be punished for poor service! This happens frequently and am very disappointed in my hometown Bob Evans! We were offered nothing for such an extreme wait!

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Lamar Otis October 31, 2014 at 4:54 pm

I heard that Bob Evans is open until 8 p.m. on Thanksgiving this year and I just wanted to know why? Are employees being compensated more for having to give up Thanksgiving dinner with their families to work on a day that they shouldn’t be working anyways? Will your corporate employees who made this ridiculous decision be working alongside your hourly employees or will they be at home spending time with their loved ones? I will tell everybody that I know not to visit a Bob Evans as long as they value profits over their employees! Starting today, I will never set foot in a Bob Evans again! So much for treating people like familiy, it’s more like treating them like slaves! You should be ashamed of yourselves!

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Db November 7, 2014 at 5:01 pm

me and several employees worked 2-3 days straight thru thabksgiving without going home…..I ended up quitting the company after being forced to work double shifts while pregnant with no break and told if I diddnt like it quit….needless to say my baby died and I no longer work their.

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Donna Bruns October 28, 2014 at 1:38 pm

We just walkes out of the Bob Evans in Lake City Florida!
We have always enjoyed stopping ar
the Bob Evans in Lake City. However
It has changed and NOT for thr better!
The last time we were there about a month
ago the service was terrible but
We thought it was just a fluke.
WRONG! It must be the normal now!
We waited for over 15 minutes to be
Seated, than after another 15 minute
of waiting to be served we left!
It was NOT even very busy! Lots of
Empty tables! 2 other couples walked out
Right after we did they didnt want to continue
To wait either!! Think Corp office needs to get
Out of the in the world and check out what is
Happening if they want to keep their business!
Donna Bruns

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Linda Havranek October 26, 2014 at 3:02 pm

I would first like to say I am from OHIO and I have always been a Bob Evans fan.
However, I moved to Lakeland Florida and your business at 6425 S. Florida Ave. Lakeland, FL 33813 has gone downhill in the last 6 months.

My mom and I ate at least one meal a day there everyday. All of sudden you came in and changed the restaurant around and things have gone down hill ever since.
All the waitress have quit and you can’t keep a cook. I was there this past week and I waited 1 hour to get eggs, beacon and biscuits.

From the reviews above I think your trying to go out of business.

What is wrong? I am from Ohio and if Bob was a live all the CEO would get fired.
So can you explain yourselves?

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Michelle August October 26, 2014 at 10:16 am

ordered take-out as we always do once a wk. .esp on the weekend. Normally I’d go to the Glen Eagle location but we move a mile away from the Rte 40 Newark Delaware location. .ordered Steak & Eggs over easy with a substitute of Mashed Potatoes with brown gravy instead of homefries…and the Sausage Gravy w homefries & biscuits. ..we had no silverware for starters. ,no butter etc. My husband Steak and Eggs were thrown together with the potatoes and gravy all in a big mess! The eggs were overcooked as well. My potatoes were barely there…the manager Robin seemed to have an attitude problem. .the girl behind the counter was handing her the platter when Robin threw it on the counter like nothing was in it…as I got home and called the girl answering the phone points the blame to the kitchen staff..I really didn’t care WHO did what. .it’s called accountability! She then offered for me to speak to the SAME manager that gave me the issues in the 1st place. .no thanks. .we definitely won’t be returning here!

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Gregory Hughes October 24, 2014 at 7:57 pm

We have visited several Bob Evans restaurant in our local area with mixed reviews. Jackson Oh. Slow service . Athens Oh. Small portions and mediocre service. Logan Oh. Mediocre service. chillocothe Oh. Poor service food not preped correctly . No chicken in chicken and noodles . Now on that note the Rio Grande store has had good friendly and prompt service plus good portion sizes.
I’m not one to complain much about service especially when a business is busy but I would not call them busy when there’s plenty of empty tables. Thank you for reading this hope it helps correct some problem areas.

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Jim O'Connor October 23, 2014 at 5:26 pm

I have been going to Bob Evans restaurants for over 30 years. I particularly enjoy going there for breakfast. I have been for the last six years going to the Bridgeport West Virginia Bob Evans. In the last few years I have been very disappointed in both the quality of food and the service. I also often go there to order a take-out order for the quart of coleslaw. I enjoy the coleslaw esspecially the flavor of the juice which I usually request as much juice as I can get. Too often I either get less than a full quart of coleslaw and/or not much juice, to which I then request that more juice may be added. When I request either more juice or more coleslaw I often get a curt response as if I was bothering the person.
Also, too often when I order breakfast and then have to point out that the eggs are not done right or the toast is not buttered as requested I get another look as if I was asking too much or being too picky. All too often when ordering soup, it comes out either lukewarm or out right cold. Again when I request it be warmed up I get the feeling that I’m bothering the waitress.

I now avoid the Bridgeport West Virginia Bob Evans.

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Randy Kunath October 23, 2014 at 8:03 am

My wife and I over the last 15 years have always enjoyed eating at your resturant it has always been the go to place , service and food was always tops , consistent and excellent value. I’m referring to the Elizabethtown Ky

Things have drastically changed within the last year staff has change servers have g changed and the quality of food and service has change.

Service is always slow or wrong have to always ask for the bread as it comes with our meal.
Last week we waited 50 minutes for our food open face omelette , when it was finally brought out the server said sorry but we had to share the sour dough bread as the other two slices weren’t ready yet! Never did see the other slices . This is just one example out of many many time we ate at this resturant. We are dumb founded at the reasons why this has taken a drastic change for the worse, Bob Evans isn’t hitting the mark at all any longer and its a shame. I have always bragged to people on how great the device and food was and the vaule of the food for the money. I can’t say anything good any more .

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Kathy rucker October 22, 2014 at 7:33 pm

Went to Bob Evans in Cross Lanes WV. Overseated guest in one section and the waiter, John, had a hard time keeping up while another waitress, Samantha, was doing nothing. She forgot to wait on two of her tables (she only had three) so John got them. We waited over an hour for salads and finally got up and left. Samantha thought that was funny and laughed right in our face as we were leaving. I spoke with a manager before leaving but I don’t think she was concerned. We eat at Bob Evans one to two times a week and this kind of service is very unacceptable. I worked in the food business over 20 years and your customers are your job security. I really felt sorry for John the waiter for being treated like that. He was running his tail off and was very friendly. The manager was no where to be seen and there were several tables complaining and several people waiting to be seated. Thinking hard about weather we will return.

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Rick Collins October 14, 2014 at 10:33 pm

I wanted to go to Perkins in Palm Harbor, FL this evening but my wife wanted to go somewhere else. Down the street was your Bob Evans restaurant and in the past, I’ve had pretty good meals. This evening, I ordered the “Slow Roasted Turkey with dressing, mashed potatoes and cranberries. My wife ordered the potato crusted fish. I must say that my meal was unfit to eat. The turkey was dry, fatty and had no flavor…I took three bites trying to get it down. I don’t know how old the cranberries had been sitting out but they were served on a piece of bitter lettuce. The dressing was uneatable. My wife tasted a half spoonful of the dressing because she didn’t believe me. She almost gagged and wanted to spit it out. The only redeeming factor was the gravy but after the taste of all the rest of the garbage that was served on my plate, I couldn’t even eat that on a biscuit. My wife had fish which was about 3 oz of fish…for $10.99 with barely cooked, plain (no butter or seasoning) broccoli and carrots of which she didn’t eat. My daughter had a hamburger and said she liked it. I asked the server to take my $6.99 meal off the bill, which he did. Your server, Marco, was the best thing at the restaurant and I suggested to him that he was good enough to get a job at a better restaurant that served better food. With the food we had this evening…we’ll never be back and I’m certainly going to tell all my friends to beware of the garbage that you folks are serving at your restaurant. I am just sick over the whole ordeal this evening. To go out and spend $32.99 with my family and get garbage like this is a shame to your restaurant and I hope you change your food more often or have a quality control person to oversee that the meals are fresh, taste good and see if they’d eat the garbage themselves.

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Terri October 12, 2014 at 9:02 am

We go to the Bob Evans in Jackson Michigan and there are always dirty tables because the wait staff have to bus tables ..so after picking up dirty dishes they then wait tables bringing food silverware napkins with the same hands!!! THIS WOULD BE A GREAT RESTURANT IF SOMEONE WOULD FIX THIS!

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corine baker October 11, 2014 at 8:41 pm

I forgot to mention that Allen Rd is in Peoria,IL

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corine baker October 11, 2014 at 8:40 pm

My husband and I were at the Allen Rd. Bob Evans today and the service was fine, our appetizers and main meal were very good. The problem I had was, I ordered dessert, a cinnamon blossom thing that the ad said had sliced apples and cinnamon inside this pastry thing. Well, when I got it, it looked very good, but when I started eating it there was 1,yes I said ONE,apple slice it looked nothing like the picture. I believe if your paying good money for something, it should at least resemble the picture.

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Lily October 9, 2014 at 8:14 pm

I worked for Bob Evans 2 years.
I love the place i loved my job and i got pregnant so i gave the manager my 1 month notice before my maternity leave and ask her if i needed to sign any paper, so she said no, she said that when i was ready i had my job back .
Im sure she loved me the way i did its just Bob Evans is not an easy place to work as a manager and she was maybe overwelmed.
The thing is when i wanted to go back after my three month maternity leave , she was moved to another place , none of my old managers were there .
The new manager told me i was terminated because i was in the sistem as i quit without notice them .
I have witnesses and they all love me because im a hard worker .
So the ladies who had more than 15 years working there told me to call corp to letting them know about this situation.
I did , i left tones of messeges and nobody answer me .
My baby is 14 months old now and i really need my job back .
What should i do , i love my job and i cant find anything else close as Bobs is to my house .
Please if anybody can help me .
I just want my job back i have good references from my managers and co workers. I used to be a server .
Thank you for reading this .

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Michelle Cafiero October 4, 2014 at 3:33 pm

My 5 year daughter and husband went to Bob Evans in Sarasota Florida for dinner. They were looking forward to having pasta only to discover noodles had been removed from the menu for corporate reasons. My daughter loved your spaghetti and my husband loved your beef tip n noodles. Why would you take this off the menu????

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Janice Nordness October 2, 2014 at 7:06 pm

The quality of food has gone down hill at Bob Evans 1285 Woodman Dr. Dayton, OH
Salads are not as stated on the menu when you recv them.
Steak greasy. Broasted chicken over cooked and dry.
I don’t think i will dine there anymore. The service has gone down also.

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Earl & Connie Yost September 30, 2014 at 10:46 am

I’m not doing this for a free meal I just thought I should make it known how our breakfast went this morning. My wife asked that we go to Bob Evens for breakfast this morning so we did. We arrived about 9:05 and was promptly waited on. Started waiting on our order at 9:10.I asked that our pancakes be cooked a little longer because the last three times they were undercooked. After waiting over 30 minutes we received our meal. Pancakes were typically undercooked!!!! (mush in the middle) Coffee cup was dirty and couldn’t be used. We couldn’t finish our meal and left at 10:02 paid for the meal and left $3 tip to the waitress who was very courteous and helpful. As we left we saw another couple walking out who had been setting a long time without getting their meal. My wife loves Bob Evens (me not so much) but I think even she has had enough. Thanks for allowing me a place to vent.

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Alice Sheets September 29, 2014 at 12:10 pm

Always visit the site in Mishawaka, Indiana on Grape Rd. for breakfast and have great service and a good experience but went last night on Sunday 9/28 and had the worst experience ever. Waited 10 min. to be seated and they were not busy then finally seated and waited 22 min. and no one ever came to the table or acknowledged we were even there. The employees were talking and standing around some waitresses were cleaning tables so there was no reason we should not have been waited on in a timely manner. I would say there were only about 10 tables in the restaurant that had people at them so there was not a reason someone could not have came to our table. We got up to leave and as we were walking out the gentleman at the register said to us are you going to pay your bill and my husband told him it would have been nice if we could have gotten waited on so we could have a bill and told him no we are leaving and his response was very rude good leave then I don’t care. We were very nice about it all because we both have worked in retail and know a rude customer is not a good scene in a business. We will probably never go back to that location even for breakfast again only because there are a lot more restaurants in that area to patronize that will appreciate our business and have a good dining experience. I hope that this site is looked into from that shift and someone is reprimanded for this experience.

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Colleen H September 27, 2014 at 2:03 pm

What in the world is going on at your store by Colerain mall in Colerain ohio? About 3 weeks ago we went with friends. By accident I ordered the classic breakfast instead of the rise and shine. I did not know the names for your breakfast combinations back then. When my breakfast came I explained to the server that I ordered the wrong breakfast and to please bring me hash browns and change my check to whichever breakfast has the hash browns. She added the full price for the hash browns. When I got to the register I asked the manager to please fix my check to the correct total. He informed me that bob evans does not have a breakfast that comes with 2 eggs, hash browns, meat and biscuits. He said he doesn’t know what bob evans is thinking. When I got home I looked up your menu and of course found the rise and shine breakfast. What I want to know is what is bob evans thinking hiring a manager who doesn’t know the menu? 2 weeks ago- 4 of us ordered. Food was being placed down on table and we are all realizing that are food is not correct and this can’t be are order Food all picked up and delivered to another table after it had been at our table. Today- counter was full when we arrived. Two people got up and my husband and myself sat at counter and shoved dishes forward. About 7 minutes went by and the people next to us at counter got up and left and a server quickly cleaned that area up even though no one was sitting there. We asked her to please clean our area as she continued to talk to another server about some tv show instead of being polite after we complained and at least making some talk with us. We watched our food sit on a tray in the window. Served to us after about 5 minutes. I ordered oatmeal which looked like wallpaper paste. We had to ask for silverware. I told the server I needed additional milk because the oatmeal was way to thick. She said she noticed it didn’t look good. Then why did she serve it to me? The managers never look out in dining room. Everyone just stares at the computer, traded food sits in window way to long and constant food coming back on trays with the servers saying thats the wrong table. May I suggest —-you need to get someone in there that knows how a restaurant should run. Look in the dining room at your customers. You really can tell if people are happy or not!!!!! We are crossing this location off our list. Please let me know when you get someone in there that knows what they are doing. A very disappointed customer. No point in complaining to anyone there. I might as well be speaking another language. Thank you for listening to my rant

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Beverly Kelly September 21, 2014 at 6:53 pm

My husband and I was Bob Evans on this past Wednesday and as usual we do our Wednesday breakfast. The service has been declining the past few weeks, but never have we had a waitor be so rude. He came to take our order and so we ordered 2 cups of coffee. The coffee was usually strong and we asked for a fresh cup of coffee. He preceded to tell us in a not so tone “that was a fresh cup of coffee and he knows what he’s talking about. He again stated that maybe he could get us another cup. My husband did not appreciate his attitude and so we moved to a different section. It took this waitress 10 minutes to wait on us. We explained that we moved from another section, but our food had been ordered. She left to go check and served our food (of course it was cold). When asked if everything was alright, my husband explained to the manager and he agreed to take off part of the bill, but never did he apoloize for anything. He turned and walked away. This has happened on several different occassions and as far as I’m concern, we are through.

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Joyce Grady September 18, 2014 at 5:57 pm

We have been customers of Bob Evens in Port Richey, FL for years, and in the past year or two the food has dramatically decreased in quality. We went there tonight for dinner and I ordered salmon with broccoli and carrots and my husband ordered steak rare. When the salmon arrived it was half cooked, the carrots were over cooked and mush. The steak my husband ordered rare came well done, and the worst part is the meat was so old there wasn’t any taste. He ended up bringing it home to the dog. Your restaurants has deteriorated at an alarming rate, the food is terrible and there hardly anyone goes there. This is something that needs to be immediately addressed, the quality of the food. should be raised, the help should be better trained. After 20 or more years of enjoying the restaurant I will NEVER eat there again. Regional management needs to step in and visit the restaurants and see the food being ordered from the distributors and how the food is prepared. If something isn’t done to correct this problem immediately you will be forced into closing many more stores.

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Nancy Wills September 13, 2014 at 12:08 am

Went with family to Bob’s on Maysville Pike in Zanesville, oh. It was a little before 6 pm and not many in the restaurant on a Friday night. We stood and waited 5 minutes before greeted and asked how many, we had a party of 5 adults and 2 children. After waiting for almost 20 minutes I approached the cashier which was the person that greeted us to ask how much longer. He said it would be a few more minutes they didn’t have a anything for a party this large. I let him know they already lost 2 customers and he was becoming defensive. Our party left after this and will not be returning. While there I witnessed 3 parties leave besides my party. Very sad to see this type of service. Will not be back to that Bob Evans.

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Amanda Hickerson September 12, 2014 at 11:15 am

I am disappointed that I have not received any calls back concerning a complaint I called about 2 days ago to the complaint hot line (for my daughter who is only 16) She is a minor & works at your store at 4415 Dixie Hwy Louisville Ky She has been repeatedly bullied & harassed by her manager Something needs to be done about this I feel she should not be made to feel like she should quit because of this woman’s issues. I will not go into detail here & now but my phone # is 502-415-xxxx If you cannot reach me here you may try 502-299-xxxx Your complaint # states that someone would contact me within 10-20 min which was not true! Please contact me in some way regarding this.Thank you Amanda Hickerson

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Greg Jackson September 11, 2014 at 6:12 pm

Hello. We dine at your restaurants regularly and generally enjoy it. There is one aspect of our dining experience that consistently grosses us out. That is the wiping down of the tables and seats with what appears to be a much used wet rag. Not only does the “cleaning” leave everything wet and the menus stuck to the tables, I am sure the procedure really doesn’t clean but it only serves to smear crud from other tables.

It would be great if you focused more on this aspect of your customers experience.

Regards

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George Beatty September 7, 2014 at 9:58 pm

My wife and I went to the Bob Evans at Tuttle rd. store no.313 order was taken at 7:53pm and it took them over 25 min. to get it ready. All we ordered was the family pot roast dinner and it seemed that out if three workers there they didn’t know how to ring it up and we had to wait for mashed potatoes and beef gravy a staple in your kind of business. This kind of service is why we quit going to Bob Evans this happens at every one we have been to. Buy the way it was not busy in the store at all.

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April Justice September 2, 2014 at 7:41 am

I just seen your ad on tv on Abc6/fox28 for the Apple cinnamon hotcakes and still would like to let you focks know that your Marysville, Ohio Store will not honor your ad on tv one person saying their out and another saying they chanded the minue.

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Bob Sampson August 31, 2014 at 3:25 pm

While we enjoy Bob Evans food we have yet to have decent service at any of the Springfield Ohio stores. For example. Today 8/31 at 2:50 we entered the Leffel Lane store no one to greet us and when they did come the host said two? No welcome to Bob Evans. Where did that go because it seems it’s the same at every location. Then after waiting for 11 minutes a food server finally came to the table and said can I get your order and bring you some drinks? What happened to getting the drink order and then asking if we are ready to order? It almost seemed like she new we had been waiting. I am not accustomed to sending in complaints since I have worked my entire life in the service industry with 15 years in the grocery industry, 6 years in the restaurant industry and 25 in the dairy industry and I realize through my experience all that goes on. But this is the third time in 8 days that very similar experiences have happened. The servers seem to be more concerned with side work and what they did last night and what to do tonight than taking care of their guests.
PS; I do not want any kind of compensation, only to feel welcome and served with some kind of concern.
PSS; the restaurant was very slow and it still took 23 minutes to get two wildfire chicken salads. Come on! Not even 20 people in restaurant and 7 servers?? Where is the mgr?

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dawn sowle August 25, 2014 at 6:51 pm

Myself and my family love Bob Evans pre-packaged original flavor mashed potatoes but recently we have found them to be inedible. I have gone back to the local store here in RI and checked to see if maybe something. Actually happened to the shipment. I don’t know if the recipe gas changed but if so..we won’t be buying them again. We just tried a fourth batch and still awful. Anyone else having this issue?

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Larry R Sickels Sr August 21, 2014 at 4:55 pm

My mom & I ate dinner at one of the local restaurants near us the gravey was very salty need to be toned down like no salt. Please check in on this and get back to me

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Lynda mullinax August 20, 2014 at 11:16 am

We go,to Bob Evans in Silver Springs fl. About three times a week. This is the best one ever. The manager Catherine Rhode is very friendly,what strikes me the most is how she is willing to wait tables to help out her waitresses and waters,she just jumps in and does anything she can to help She is a lovely person.

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michael sullivan August 1, 2014 at 4:32 am

bob evans numbers keep falling……concerned stock holder and former employee……what i seen in the bob evans unit 60 this week would have caused bob to roll over in his grave……sexual harrasment,discrimination harrasment and a whole lot more……which was by a area director named lisa ackerman……the way she treated her gm in front of a whole dining room this week was so unprofesional…….if nothing is done about this issue i will be in new albany during the stock holder meeting to make sure heads fall….very dissaqpointed in bob evans conduct and i will surely let people know what happens there including channel 6 news..

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Wendy Hill July 29, 2014 at 9:05 pm

I was disappointed today to see the poor hygiene practices for carry-out food at the Bob Evans in Athens, Ohio. The same person alternates between carrying open containers of food, handling money (including cash), putting lids on the open food containers, typing on the computer, and answering the phone. She told me this is standard practice at ALL Bob Evans restaurants; her supervisor told me the same thing, and suggested that I would have to complain to the corporate office for anything to change. I love Bob Evans food, but this disturbs me enough to make me not want to eat there! Even fast food burger places have a clear distinction between people who handle money, computers, phones, etc. and people who handle food. Why does Bob Evans not follow this very basic food hygiene practice?

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Jay stevens July 29, 2014 at 7:29 am

We were in town for black expo in Indianapolis, IN and stopped at Bob Evans right off of 465 and Rockville Rd. The service there was terrible and a waitress by the name of Michelle made up for it. Just when we thought we had seen it all, the manager had one of the cooks clean the restroom. You know the person that prepares food. The servers were walking in all kinds of food and debris behind the counter on the floor. One waitress dropped a plate and kicked it under the counter instead of cleaning it up. The restrooms were extremely filthy and it was the worst out of town restaurant experience ever. We will not be going back.

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Cecilia Murphey July 27, 2014 at 2:34 pm

Horrible experience in Delaware Ohio. We waiting in line for about half an hour to find that we had been skipped over on the list. Not sure why. Because we were a table of three and they seated other parties of 2 or 3 before us. When we asked how that could happen we were just given some untrue response. No comment cards available. It was so cold in the restaurant that the papers on our table were moving in the breeze. We could not wait to get out because it was freezing. I understand many restaurants up the air to get people to eat faster and not stay but it was truly rediculous. I feel bad for the older people who like Bob Evans I know they would never be able to tolerate it that cold

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S Goshe July 27, 2014 at 2:45 am

I agree with all of the above. Horrible experience in Delaware Ohio. Poor, slow service. Seating wait me too long. Too long to get food served. Too many tables that have not been cleared from previous guests. Short-staffed. Just a bad experience. No comment cards in restaurant. Manager is new and is trying, but not much luck. Too cold in restaurant too. Wanted to email corporate office, but when clicking on email address, am directed back to home page, with no contact us option. Will never patronize Bob Evans again. Wonder what Bob would think about this place, or Dan for that matter. What a shame!

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Kelly Sisco July 26, 2014 at 9:07 pm

My family and I recently dined at the Bob Evans in Middletown, DE on 7/26/14. When we were seated the table was covered and smeared with sticky syrup.I had to go and ask someone to come and wipe the table before we could sit down. The waitress finally came and took our drink order, returned with the drinks at which time we asked for cream that we never got. It was a pretty long wait for food.when we got the food we were missing an order of toast and the blueberry pancakes had no whipped cream on them. We wete told she would retu with the toast and she never did until we finally stopped her and asked for it at which this point the person was finished with their breakfast.when we went to pay for the meal and were asked how everything was we proceeded to explain our complaints but then were blown off and ignored by the manager..I guess we will be looking for a new place to dine that actually cares about its customers…..

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Mary Gottfried July 25, 2014 at 6:01 pm

While on vacation on 7/19/14 we stopped at Bob Evans for supper. While eating my salad I bit down on a large piece of glass, which a piece stuck in my tooth, called the waiter over and he took it to the manager. She came over and said she didn’t know how it could have happened since their salads come per packaged. She gave me only $5.00 off my bill. I hate to think what could have happened if I would have swallowed it! Or even cut my mouth!

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Mary ann wood July 25, 2014 at 2:12 pm

My husband and I use to eat at Bob Evans two or three times a week in Washington court house ohio , but it seems like after they remodeled they also got rid of there old employees. The service use to be really great but now they will forget half your order if you can get someone to take your order the service is really bad. They has plenty of help but know one wanted to take your order they messed up everyone’s order around us it is pretty bad, someone really needs to fix this place cause it use to be very enjoyable we keep trying it about every three or four months but it still isn’t getting any better think we are gonna have to find a new place to eat this is sad that they haven’t done anything to make the service better

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Laura White July 24, 2014 at 6:04 pm

I am writing to you about our visit at the oxford Ohio store yesterday afternoon. We took our grandchildren and daughter to eat and were excited to be informed that kids would eat free. Upon check out the cashier could not get the items off the check because they were ordered ala carte. We had three children. They ordered a chicken strip meal with fries and the other two ordered a bowl of corneach. Our order number was 135232. We asked her to take it off and she even asked the manager and she said we can’t get it off because it wasn’t the kids meal. This wasn’t expressed by our waitress. She never even checked back until we flagged her down for the check. They were not busy. Three or four tables. We also never saw the manager until at the checkout. Not sure if she was a manager because we didn’t see a name tag. We go to the new one in Harrison Ohio and the restaurant in Cincinnati Ohio continually and have never had an experience like we did yesterday. We order water to drink always and even the water was not tasting good. It actually smelled like sulfer. The waitress was pleasant. Just not around.

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S.McClain July 24, 2014 at 3:47 am

We had dinner Sunday evening at the Bob Evans Restaurant in Xenia, Ohio…I am writing this with great concern for your restaurant in Xenia..lot’s of employees working, therefore no excuse for the dirty restaurant..food, pcs. Of napkins on the floor food under chairs and booth’s.. The carpet going from the tile floor crossing to the beverage location was so dirty it would have to be replaced….also, the carpet in the other part from where we were sitting was so dirty I don’t know how you can pass health inspection….there were lots of employees standing around that pic up and clean the area around and under the chairs and tables..I highly suggest you send a supervisor to inspect this restaurant…my husband always liked the turkey dinner..this and the last time he had it…the dressing looked like wet cat food slopped on the plate..what is happening to the family service you use to have….this is not wher I want to take my family to eat…please come and clean this place up and hire a manager who knows how to run a restaurant…

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mike f July 23, 2014 at 8:01 pm

We just “ate” at the Bob Evans in Michigan City Indiana. Counts as the single worst restaurant experience any of us in the groupgroup

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Tammie Nagy November 17, 2014 at 8:25 pm

I have been eating bob evans sausage as long as I can remember. I have always been able to purchase your sausage in any local grocery store. As of late I have not been able to find it. I live in Ocean City, Md. There is only one store in my area that sells it and its really expensive. Can you tell me why I cant find it anywhere?

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Daniel G January 12, 2015 at 6:22 pm

I am a former employee from Michigan city indiana’s Bob Evans… I have been trying to get ahold of someone to talk to from the Bob Evans Corporate Headquarters for well over a year now so i can get my W2 or a copy of my W2 form. No one has called or messaged me back.. This is getting Ridiculous. I just left you guys another voice message on your 614-491-2225 number. Because no one has sent me my W2 form from 2013 I have to pay alot of money to remend my taxes this year. Atleast go through your messages and get ahold of me. This is sad that i have to leave a comment on your corporate web page in last hopes to get my damn W2 copy. -Daniel

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R P July 23, 2014 at 4:36 am

On 7-4-14 we went to the Circleville, Ohio Bob Evans for an early dinner.We eat at BE at least 1x week, sometimes more often.

We have gotten to know many of the servers and always tip at least 20%. We have been regulars for years.

I often order the $9.99 three course meal (RECENTLY THE PRICE HAS GONE UP A $1 or more.) I don’t care for cookies or ice cream and ask to subsitute coleslaw. This has been done for nearly a year and a half.

I might add BE in Lancaster, London, Chillicohe, and Columbus have gladly sub the coleslaw without question. On July 4th a male waiter said he had to ask permission. He came back with the slaw and said by the way I added a exrtra dollar to your bill. I got up a spoke to the (RUDE) manager and he explained the slaw cost more than the desert.

I went back to the table and told my friend we were leaving. The waiter made more angry by taking a $1 from his pocket and said he would pay for it. I felt humiliated and belittled. The manager said this time he would let it slide but in the future I would need to pay for the food I ate . We walked out and drove 7 miles to the next BE and the manager took our order.

I asked about trading the coleslaw for the desert and she said, “No problem.”

After being treated so poorly at the Circleville Bob Evans I have no plans to return to any of them to give you my business. There are too many other places to eat where I am not humiliated and treated with respect.

Bob Evans has lost a loyal valued customer over 3 tablespoons of slaw and I am not being shy about sharing this story with family, friends, and neighbors. I now know all the hype about being a family friendly is artifical and you folks are ready to throw a loyal customer to the curb over 3 lousy spoons full of coleslaw…….

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Gladys R. Williams July 21, 2014 at 8:33 pm

My husband and I visited the Bob evans restaurant for breakfast in Fredericksburg, va Sunday morning July 20, 2014. I ordered pancakes, hard scrambled eggs and bacon, the pancakes were not cooked all the way and the bacon to me was old. I think the cook needs to take more time to make sure the food is cook correctly and also fresh. Also, I didn’t feel welcome in that restaurant at all. I will not visit that restaurant whenever I visit Fredericksburg again.

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Alice Watson July 18, 2014 at 1:06 pm

Unfortunately I stop by your Bowie, Maryland Bob Evans and was very displeased. We were able to be seated in right away; but as for the service it was terrible. We placed our orders for soup and then for entrées there were no utensils on the table the soup came but we had no utensils to eat with we had to ask a waiter that was waiting on another table to contact our waiter so that we can get utensils. When the main course arrived one of us order to meatloaf and one of us ordered the salmon the food was so bland that we asked for the manager to come over but the waiter explained to us that they do not season the food it’s to be seasoned once it arrives at the table I explained to him that you are not supposed to season food once it is cool. When the manager came over and said the same thing is not season by the customers we asked him to take back both orders and I explained to him that my vegetables were cold I had melted butter thinking that it would melt over the vegetables and it was sitting on top he took that particular plate and apparently put it in the microwave but when he brought it back it was short one of my vegetables the waiter had the other manager (female) and I asked her to take back that order she expressed her apologies and said she would take the orders off of our bill. I have never been so displeased with going out to eat . EVER, EVER, EVER,

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Dennis and Jenelle July 15, 2014 at 9:08 pm

I took my 2 year old daughter and wife took Bob Evans in Bowie MD took and must say wife extremely disappointed in the experience! First thing, upon our arrival we stood stood an empty station listening to and watching 5 different employees going back and forth with an unsatisfied customer over a coupon for 12 minutes before being acknowledged and seated. Then we were walked by 4 clean table booths in front and seated in the back across from the dirtiest table and floor ive ever seen in a restaurant. It stayed that way for an hour. It was disgusting! Wish we could have ignored it like your employees. Lastly our orders were wrong when delivered to table and no silverware provided until 7 minutes after the food! UNBELIEVABLE

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Jennifer July 14, 2014 at 9:56 pm

My husband and I had dinner at your Marysville, Ohio Bob Evans 07/14/2014. We sat at the counter. The condition of the restaurant and service level were poor. The entire time we were trying to enjoy our dinner we had to listen to your staff (Ci Ci mainly) complain about wrapping silverware and if it did or didn’t count during dinner rush. Waiters and waitresses complaining about being tired, wanting to go home, who was on break and how long they had been sitting in their car…etc etc…..We had to repeatedly ask for drink refills and my husbands entire dinner was cold. Probably won’t be visiting Bob Evans again. Seems like the last couple times we have eaten at your restaurant, this type of thing has happened.

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John July 14, 2014 at 4:13 pm

Bob Evans is suppose to a great experience but how ever it was one the worst…..I take it really serious. ..and I didn’t have good experience their the had wait for one!!! And I do understand but it took long time for food the wairtress was very sorry however I don’t hold that against her… their GM SUCKS!!! She don’t kno how to talk to ppl I was just very upset they need to really train those GM before thy give them the title of GM…ITS SHAME this is suppose to be a professional place.and Those manger are supposed to be professional and she wasn’t at all if I had to rate Bob Evans of Lake wales I would give them a 3

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Rock Burkhead July 15, 2014 at 4:12 pm

Good day sir, I’m so sorry you had a bad experience at Bob Evans however I know firsthand beyond a reasonable doubt that they have already taken the steps and put them in place by placing one of their # 1General Managers,who I know personally!
She was asked to go or move actually, to Lakewales restaurant to straighten out any and all complaints that have taking place there.
I assure you sir, they have been surprise inspected since the arrival of this general manager who works there right now as we speak and was given the gold star award plaque! That particular restaurant has never received a gold award.
I assure you sir, that if you go back to the Bob Evans in Lake wales , you will get impeccable service and excellent food guaranteed.
Thanks R. L. Burkhead owner
RNR ROOF AND PRESSURE CLEANING INC.

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mattie July 14, 2014 at 3:42 pm

I just want to say… I from belize I came down for Vacation with family and can in t o eat their waitress sevrices was nice and very helpful but thier was no manger on the floor to come check on their guest….then when one finally come she was not a ppl person abd she eude I asked who she was she said Gm. She needs to retire she not ppl person.great food great service but bad GM !!!! SHE SUCKS……LAKE WALES FLA 33859

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Biggs Beck July 12, 2014 at 1:42 pm

Wow # worst bob evans experience ever…
Store 994 Store Manager K Gillison displayed serious antagonism verging on posturing like he was ready to fight.
He also told me this was his first store manager job.
Suffice to say his attitude suggests that the level of service from the kitchen when transitioning from breakfast to lunch met his expectations otherwise when I explained that I had a problem with the service, he said he would come talk to me and my family to which I replied, he did’t really need to he could just fix the service level and get my food out.
Facts: the meal was slow, the food made it to the table, the hash browns were undercooked.

All floor staff were behind the counter to watch k gillisons confrontation with me after he snapped at my wife, like someone on the verge of a breakdown or like someone was trying to steal something from him.
I paid cash for the meal and tried to give tip money from the change for the waitress (this problem was not her fault) and k gillison pushed the change back at me and said we don’t want your money. My hope is the Bob Evans on Hamilton rd had not had a serious incident and this treatment was a exception, however I wonder since… No apologies for poor service, anger and intimidation to try to get paid, what a crazy lunch…no question worst Bob evans experience ever.bb

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Kathy Shriver July 10, 2014 at 6:40 pm

Today 7/10/14 2pm to 3pm. My friend and I ordered lunch at aprox. 2:15pm and never received our meals by 3pm. We each had a glass of water and I had a cup of regular coffee that was so strong I was not able to drink it. Our server never came back to our table. Since we waited an hour we decided to leave. I spoke with our server who was at the counter to inform her we were leaving. Upon asking what the problem was she said there was not a manager available, only one cook and three servers. A manager appeared out of no where and in speaking with him about our problem on no service. He began making excuses…The manager Mark said he was in his office dealing with a new hires paper work, and that a manager was on military duty. That is not my problem since I’m the customer I expected I would be served. I am so very sad to see this trend in other Bob Evans Restaurants. What is happening to one of my favorite places to eat in the past over many years? There is so much competition among the restaurants now I would think Bob Evans would come up with a plan to be more efficient. Please don’t let your restaurants be just a memory of the past. Kathy

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Kayla June 29, 2014 at 9:30 pm

I am currently an employee at Bob Evans in Lakeland Fl , (Rest.# 0525 ) This is my first job and I Love It , Except for it is an unorganized establishment. Ive been there for 4 months and ive walked out at the end of my shifts several times bawling my eyes out because the managers unprofessional speeking with me and other situations like when customers come in and have not been seen by their server for minutes and the customer gets upset with me and speaks loudly upon me and I get scolded for being upset about the situation. Its not my job to serve but if the servers are busy I help out. Not to metion when the district manager Steve comes around all their attitudes change. Managers never says anything about us wearing our buttons until hes there . So much goes on in this store its crazy. Also today at the end of my shift I was asked to be seen in the office Wanda documented me for serving a table the night before. Sorry for trying to help ! I asked for the district managers number and they refused to give it to me. Ive had several compliments about my hospitality. I just dont understand..

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mattie July 14, 2014 at 3:48 pm

I soo agree with you they are not fit for the job….if u have people thier working as a teanm doi g thier job…….but no good wen u have Gm..AGm…M..Am that don’t have your back that sucks at the wnd of the day….the need more training

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John June 29, 2014 at 9:14 pm

I go to the bobevans in mount dora fl. And I love it there. Food is always good. Servers are super nice there. Managers comes to our table to make sure food is good and if they can get us stuff. They make us feel like we are family there. They. Know our names. Even our kids like going there. They rather go there then McDonald’s.there is a couple servers we always ask for. Vicky Mellissa or Darlene. My kids love them. And I tell everyone to go there.

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michelle June 28, 2014 at 11:04 am

I recently went to your Sandusky Ohio location while on vacation expecting good quality. First my family and I had to wait 15 minutes to receive a seat and when we sat down there was a section that was completely empty. Next my husbands coffee was lukewarm and there were chunks of something in the creamer. Next I ordered pancakes and they were so small I could of went to McDonalds and got larger ones. I also ordered the sausage patties they were dry and burnt. Our waitress only checked on us once and when she did we were done eating and still we had to wait for the check and my husband had to stop her to get it.I am still very frustrated with the quality of service and food it was not a good way to start my vacation.

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Elizabeth Miller June 25, 2014 at 7:07 pm

Elizabeth Miller June 24, 2014 at 11:41 am
My boyfriend and I eat at the Bob Evans restaurant (#0076), located at 5413 Youngstown-Warren Road in Niles, Ohio. We enjoy not only eating at this restaurant, but also mingling with the servers; I swear, some of the servers must sleep there because we always see the same ones no matter what time of day we go. My “favorite” server (I believe her name is “Emily”) is the one with the short dark hair that seems to stand up on end; she has personality plus! The cheddar/broccoli soup was out of this world with goodness on June 22nd. The person that made my steak cooked it just perfectly! (This was around 8:00P.M., so the management would know who to give the at least, $3.00 an hour raise to). I also like the way the manager comes to the table, stoopping at our eye level, and explains any questions or concerns a customer might have…..for instance, he explained the kind of fish I would be eating, had I ordered it. This restaurant should be recognized for the great food quality as well as the friendliness of the servers….this also goes for the hostess! This is why I eat at this Bob Evans restaurant about once a week.

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Elizabeth Miller June 24, 2014 at 11:41 am

My boyfriend and I eat at the Bob Evans restaurant (#0076), located at 5413 Youngstown-Warren Road in Niles, Ohio. We enjoy not only eating at this restaurant, but also mingling with the servers; I swear, some of the servers must sleep there because we always see the same ones no matter what time of day we go. My “favorite” server is the one with the short dark hair that seems to stand up on end; she has personality plus! The cheddar/broccoli soup was out of this world with goodness on June 22nd. The person that made my steak cooked it just perfectly! (This was around 8:00P.M., so the management would know who to give the at least, $3.00 an hour raise to). I also like the way the manager comes to the table, stoopping at our eye level, and explains any questions or concerns a customer might have…..for instance, he explained the kind of fish I would be eating, had I ordered it. This restaurant should be recognized for the great food quality as well as the friendliness of the servers….this also goes for the hostess! 🙂 This is why I eat at this Bob Evans restaurant about once a week.

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never again June 23, 2014 at 9:55 am

They scheduled my client down to 4 hours in one week. Who can live off of that? She had 40 hours written on her application and was hired in on 30. Other Kps have 45 hours. She has god children to think of. So when they made comments about her weight and took away her hours she found a better job. A manager named Felicia told her she was screwing people over and yelled at her over the phone. This store is located in van wert ohio 45891. Something better be done. Or lawyers are showing up quickly.

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keith lyszkowski June 24, 2014 at 12:26 pm

i went to put a application in at bob eveans at 3250 hodges blvd. i got called in for a interview never once was asked about convictions, i then came back again and was filling out tax papers for w2 and i said then cause would found out sooner or later was honest and my convictions are 5 or more years ago mgr bruce after filling out papers for w2 and etc… he gave me uniform and i went to work almost an hour later comes and says i need talk to you, so i said yes sir he(bruce ) said he has let me go cause of felonies after i said ahead of time while filling out papers was still put to work. i beleive something needs be done not only am i homeless as well but i was trying better my self and get a job as a dishwasher so wasnt like i interact with public. if i was any one i would never eat here.

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Paul Stoehr June 22, 2014 at 12:40 pm

Five of us went to the medina oh location on North Court st this past Friday . Two ordered the smokehouse chicken. This was about 5 pm, DINNER HOUR and were told they were out and it was in the oven and it would be 45 minutes before available.. There are placards on every table, special menus emails advertising this product. I mentioned to a neighbor that we were going there and told me to rethink that, but we went anyway. We had eaten breakfast there several times and things were ok. Someone missed the boat that night I guess. We normally go to the brunswick oh location and are more than happy. Guess I should have listened to my neighbor.

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ray berry June 19, 2014 at 12:30 pm

I am royal customer at Bob Evans Seffner Florida exit 10 interstate 4 I just have to say they are building a new Bob Evans and I gotta say they are building it backwards there are no windows facing the highway I’m very disappointed very bad planning, somebody made a big mistake

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Carolyn jones June 15, 2014 at 6:06 pm

My husband and I eat at bobs in belair md 21014, great service and employes,good food,great mgrs, one problem the ladies bathroom is terrible ,toilets need cleaning inside and out, this has been for some time. I have always been told that you can judge how clean the kitchen is by how clean the restrooms are, I hope this isn’t true. The rest of the restaurant appears to be clean. The bobs in aberdeen md 21001, has improved, 100 percent, employees also. Chris has been there since they opened, she is great. We eat at bobs often and love the coupons, what a great idea!

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Tyler June 15, 2014 at 12:41 am

Hi. We eat dinner at Bob Evans about every other week. I just want to say that we have been really disappointed in the rolls at the Joliet, IL restaurant. They used to seem to care and had really good rolls. For about the past month they have sucked! One week the were like a hockey puck, just flat like a hockey puck, then we were just there tonight and the rolls were overcooked and dark on the outside and dry on the inside. If they are going to brag on their bakery items then they should take pride in good rolls. The best ones are when they are very light brown and soft and squishy. Sadly, we have not seen that for quite awhile !! Please take more pride in your restaurant and pay attention to your rolls again.

Thanks!

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Michelle Banker June 13, 2014 at 10:25 am

My husband and I stopped for breakfast it took 15 minutes to get our drinks, them we ordered he ordered the sunrise breakfast over easy home fries. I ordered sausage patties, wheat toast and home fries. When our order came the waitress said that she ordered me eggs anyways because it cost the same.. If I wanted eggs I would have ordered them! Needless to say the home fries were under cooked and the eggs were over cooked my husband tried mine cuz I didn’t want eggs! And my sausage was hard n dry. So I will not recommend this Bob Evans to anyone and It will be a while before I try eating at any Bob Evans.

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Amber Drummer May 30, 2014 at 11:19 am

I writing to let you know that I recently visited one of your stores in Muskegon, Mi. on Apple street and was very dissatisfied with the quality of my food and also how the manager Jeffrey handled my situation. I placed a to go order on yesterday and when I made it home and checked my order both orders or my home fries were burnt. I couldn’t believe they sent my order out like that. I called and spoke with a manger and he seemed to be very unconcerned with how his employees sent out food. I go to this store all the time and there is one worker by the name of Liz who always make sure my order is correct and it’s really sad that there is an employee who is not a manager making sure to give excellent customer service. I did go back and their was another manager by the name of Lisa who really sincerely apologized on behalf of the store. I am very disappointed with how this manager handled the situation as to if it was my fault my fries were burnt. I really think he should learn some things from his employee Liz and the other manager Lisa as to how to customer service.

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l Conti May 27, 2014 at 9:26 am

Writing to let you know that one of your recent nationwide corporate hirings for a level B3 trainer, Nicole Bauer from the Jamestown New York 14701 store has been engaged in a sexual relationship with one of the store managers (Matt) as well as possibly with the regional manager (Darren). The already had to send another manager (stacy) to another store for having an innappropriate work relationship. This Jamestown NY store is a disaster and something needs to change. This is how Nicole was able to she got such amazing reviews and her promotion to go with it. She is also currently involved in a sexual relationship with at least 3 other employees at our store (Chris, James, and myself) Over the last several months we have been getting drunk and high in the parking lot during our breaks and engaging in sexual activity. Give her a drug test tomorrow and she would fail. I dont think this is the type of person you want to be promoting in a family oriented company like Bob Evans. Please feel free to share this email with everyone else at Bob Evans corporate…as I will be doing the same.

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Debi Galanti May 24, 2014 at 11:19 am

Dear Sirs,
My husband & I have gone to your Turnersville NJ location many times & have always gotten great service. Walking in the hostess was friendly & never seats me too far seeing I walk with a cane (you’d be surprised how many restaurants don’t realize the far table or stairs isn’t the best thing when someone can’t walk). the waiters and waitresses were so pleasant & helpful . Being vegetarian they tweaked my orders without complaints & even gave me awesome suggestions. Even the manager would ask how service & the food was. I’m extremely sad to hear today that it’s shut down?! Do you expect them opening back up or another one close by other than the mount laurel NJ location? (unfortunately that one smelled like a dirty rag when we tried it).

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Patrick May 18, 2014 at 10:02 pm

Dear Sirs,
I would also like to add that, overall, I love the food and atmosphere at Bob Evans Resturaunts. Sorry about the repeated messages. (Typo problems.).

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Patrick May 18, 2014 at 8:42 pm

Dear Sirs,
The Bob Evans Resturaunt, on Route 20, in Perrysburg, Ohio, did a poor job of handling the take out orders. Four of were standing In line (one man claimed for nearly fifteen minutes), the cashiers and manager seemed confused, orders got mixed up, one customer a heavy set woman) seemed to be getting all the attention, candy being nocked on the floor of the counter and subsequently being placed back into the counter candy box, an aire of indifference by the staff at the carry out area, and geneal poor treatment. Although I like Bob Evans Resturaunts, I will not go back to that one.

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karen clark May 14, 2014 at 10:15 pm

The last 2 visits to the Bob Evans in Silver Springs Fl have been very unpleasant. Each visit we arrived at 8:30 and because the store closes at 9:00 we are treated extremely rude and made to wait 10 to 15 minutes for our order to be taken. If you don’ t want to serve people past 8:30 then close at 8:30, oh but then they won’t want to serve anyone after 8. Hmmm These are the same workers that were announcing they wanted 15.00 an hour or they were going on strike. Bye see ya!!

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peter sainz May 14, 2014 at 11:00 am

on 05-14-2014 at 09:54 am.
My wife, my son and daughter and I walked into the Bob Evans in Bloomington, Indiana.
After waiting for a few minutes we were seated and after waiting for 10 minutes and no one coming to take the order I went looking for the manager. I told him that we have a doctors appointment in 45 minutes and if was possible for someone to take our order and if we can get our food before that time, he told me no problem.
A lady server came to our table to take our order and she told us that she was busy, she was rude, she took our order and left, we got 4 glasses of water, not what we ordered to drink.
At 10:34 am we left without eating, no food.
Not the manager or the lady server came to the table to tell us how the order was progressing or anything.
I believe that this was my last time at Bob Evans, we were regulars, going there at least once a week.
Bob Evans your service sucks!!!

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Jan Uble May 13, 2014 at 6:37 am

The location at montgomery Road and 1-71 was a disappointment yesterday when I was welcomed by an employee sitting 10 feet from the entrance on bench smoking a cigarette and the smoke came toward me and an elderly couple entering the restaurant.
The manager was defensive about it, saying he smoked too, and I reminded him of Ohio’s no smoke law. Please educate him about it and consider non-smoking employees first for promotion. There are regulations and fines for violations that close to buildings and I would think Bob Evans would be especially considerate since most guests are elderly and should not be exposed to an employee’s smoke.

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Matthew Eischen May 10, 2014 at 7:36 am

Dear Sirs,
Thought that Bob Evans was a family type
restaurant. One of my family members works at your restaurant.
She planning to get married in two months. Tells her manager this and he tells her that she can’t have off and wants to see the marriage license and wants her to show prepaid receipt on where they’re going for the honeymoon. I don’t know who this manager thinks he is and what an a**hole! This isn’t the first time I had problems at this same BE one of the female managers made a comment on where men should always keep there mouths closed when she checked on how the food. Just want to know if this just your GM’s doings or your corporate rules. I think that I may turn this over to the media; also we are checking with the Ohio labor board for suggestions. Being a big corporation you most likely don’t care on how your employees are treated by your management.

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Natalie May 12, 2014 at 7:02 pm

Our family frequents Bob Evans on Greenriver Rd. in Evansville Indiana often. We sometimes dine in and often carry out. Today we called a carry out order in and it was sitting there as usual ready to be picked up. There was a woman in front of me ordering meal after meal. She had the menu open, kept asking about different foods/drinks, and couldn’t seem to make up her mind. I waited for at least 10 min. and asked the cashier if there was any way someone else could ring me up on the other register because i was ill. ( I have been sick for a week and very tired). The cashier ” Morgan ” said ” No cause i’m the only one up here.” This was so NOT true. I saw at least 4 different employees who stood by the other cash register lookin as if they needed somethin to do. I barely made it home before i vomited. Morgan and the customer in front of me r very lucky i didn’t throw up all over them! What happened to good customer service. As i stood there waiting and the customer finally completed her order ” Morgan” asked her ” Do you want me to repeat your order back to you?” As she looked at me, smirked, and as to say to bad ur gonna have to wait even longer. I’m appauled by this service and it will be a very long time if any before i visit Bob Evans again. By the time i got home our food was nice and cold. Poor poor service.

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Greg Cordosi May 5, 2014 at 2:32 pm

Like the es employee above I left BE the last week of March and have yet to receive my final two pay checks. Also you guys paid me short .50/hr since the beginning of the new year. My manager said she was working on it but it never got corrected. Could someone pleased e-mail me and let me know you are looking into it. I worked at the Jamestown NY location. It’s been 5 weeks since I worked there I should have been paid by now.

I left a voice mail earlier today.

Greg Cordosi

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Mike McDonald May 3, 2014 at 9:23 pm

I work hard for every penny I make for my family like most but I will not waist my money again at your restaurant again. 12475 U.S 60, Ashland, KY. I spent $37 dollars that I wish I would have walked out!!! The service was the worst. My youngest had to share his drink with his brother, poor service……I asked for coffee cream and never received it and the cod tasted like the grease was a week or two old. I told the manager on the way out and he said nothing in response. Maybe one day we will try your restaurant again but not for a long time there are way better places to take my family.

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Corey Humphrey May 2, 2014 at 11:14 am

We arrived at the Mentor, Ohio Reynolds Rd location with our two small children at 10:30am. We were seated promptly, but it took 10 minutes to have our drink order taken and then she disappeared. We had to track her down to get our son’s apple juice. When she came to take our order I was somewhat chastised for asking for fruit instead of meat with my sons kids meal. The order was not written down and she walked to other tables before entering our order. The order then came out wrong and took so long my son was crying for his pancakes. We got the food at 11:15. Everything she gave us was dropped with an “okay, here it is”. Just a bad experience at a place we usually enjoy.

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Peggy Lucas May 1, 2014 at 8:10 am

Dear Corporate Sirs! #1 complaint was always seniority ! But now , just getting a schedule
Always getting locked out! Could we please fix this! I know it could not be my fault!
I do not get locked out on any other sites! Please check into this And fix iti!

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Rexine Farley April 27, 2014 at 2:48 pm

It was our first visit to Bob Evans.. and our last.. The one we visited was the one on Music Valley Drive, in Nashville, Tn… We walked in and the first thing you noticed was that the floor was so sticky that if you stood still too long you would have had to stay there, cause you were fast to the floor…. They sat us at a dirty table… the service from there was non existent.. the girl came and took our order and we never saw her again.. the people around us who had come in after us got their food and we didn’t even get a cup of coffee..we sat there longer than we should have and we left… Sorry.. first impression??? Last visit…

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Keith Begin April 27, 2014 at 1:43 pm

Does anyone do anything about these comments???

My family and I just visited your St. Petersburg location (Tyrone & 66th street) and left very disappointed with our experience. I ordered the rise and shine – OM eggs, sausage patties and home fries. pretty much a staple breakfast order for the restaurant. The eggs came out very OE, the sausage was only cooked on one side and the home fries were barely warm. Come to think of it I can’t remember the last time I actually was served Om eggs (why do they even ask me how I want my eggs?) (Do the cooks actually know what a OM egg looks like?). Come think of it my sausage patties always come out under cooked ( I wonder if anyone ever gets sick). Come to think of it my home fries have never come out actually cooked to something that resembles the picture in the menu. Are they always supposed to have some yellow goo pasted all over them or is that the butter that’s supposed to be cooked off before serving them? The rest of my family of 6 all had complaints about there food as well.

One complaint my family always has lately is where did all the food go? Is it my imagination or did your portions shrink. It’s breakfast people! When people leave your establishment and look for more food when they get home then there’s something wrong. There are mom and pop places out there serving breakfast for much less and much greater portions. These places have been around for decades so I’m sure they’re making a profit aren’t you?

It seems as if getting the order right is no longer a priority. It seems that if the grill cook can’t get it right, the managers putting the orders together for the servers misses it and the server refuses to acknowledges it then what’s the point of complaining. Who really cares? Bob Evans is all about breakfast and some how they have lost sight of that.

I don’t think I can ever go back. No one really seems to care.

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Marianne Maher April 27, 2014 at 10:19 am

Went to Bob Evans store 186 on 4/26/14. Once we were seated, we were forgotten about. At one point, the hostess came over and asked us if our waitress had come by to take our drink order and since no one came by, she graciously took our drink order. And we sat, and sat, and sat for a good 20 minutes before someone came by. She asked us if our waitress came by to take our order and when we informed her No, she told us she was not our waitress but would take our order. We sat at that table a good 30 minutes before anyone took our order.

When our food did arrive, we were extremely disappointed at the small portions. It was like they just slapped something on our plates quickly because we had waited so long. We came for breakfast. Really, how much does cooking breakfast really cost? It’s the most inexpensive meal to make. It cost us over $26 and we left there still hungry.

Needless to say, we were EXTREMELY disappointed in Bob Evans and will most likely never return. We’d rather go to the mom & pop restaurants where you get good service, delicious food and a good portion.

Sorry Bob Evans, you lost some good customers.

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judy pierson April 26, 2014 at 2:53 pm

my name is judy pierson, my family goes to bob evans in ashland,ky approx. 3 to 4 times a week. never no problems there. today we went to bob evans in new boston with my sons family. both families had coupons. my family had the coupon that you buy one breakfast and get one free with 2 drinks. the cashier said the cash register would not accept. this coupon was suppose to be good till april 30th. today is saturday, she said sorry about that. my sons family bought their meals and they also had a coupon good till april 30th, told them the same thing wouldn’t accept coupon. i don’t understant this. we should of ask for the manager but didn’t think about it till we left. this was embarrasing and the cashier was very short with us. i think this is not a good policy to get these coupons off the computer and they say sorry aboutthat thought you should know

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Kathleen April 25, 2014 at 1:10 pm

I took my daughters to Bob Evans this past Monday. I ordered Eggs Benedict with hash browns. What I got was two barely toasted English muffin halves. On top of one half was an egg with a tiny bit of sauce drizzled on top and a few tiny pieces of cubed ham. On the other half was no egg. Only a drizzle of sauce and a couple tiny diced ham pieces. It was pitiful. The hash browns were one clump. I could have used it as a frisbee it was so hard. I complained to the waitress and said just bring me home fries. These came and were burnt and flavorless. Did I mention all of my food was cold?
My one daughter was given a very sorry excuse for a baked potato, and my other daughter got a cheeseburger with the inside of the bun burnt black.
I complained to the 20 year old looking manager who offered me a new order of potatoes. I told him I was done with their potatoes.
Oh, and my daughter ordered potato cheese soup that tasted like a bowl of heated up cheese whiz with a few frozen potatoes thrown in.
This was the worst dining experience I have had in a long time. What a waste of time and money. We will never be eating there again.

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kathy Goyette April 17, 2014 at 7:48 pm

Wewent to a Bob Evans in Fairfield Ohio on Pleasant avenue. They advertised Broasted Chicken. Ordered it with the waitress. She came back 10 minutes later said they didnt have any, and it would take 30 minutes. We said fine. Fourty five minutes later we received four small dried up pieces. The manager said thats how it always looked. I suggest that someone from Corp. check this out. After one hour we left with our food on the table and never to return. It was so dissappointing

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margie hickman April 14, 2014 at 9:49 pm

I just wanted to know why you don’t have corn bread with the meals because cornbread is down on the farm.

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Cathy April 5, 2014 at 9:51 pm

My husband, myself and son went to store #172 for dinner tonight. This was our second experience with this location . The first time everything was great. Tonight our server was Kelly M. She told us that they had had a party of eleven and the kitchen was backed up because of it. OTHER tables seemed to be getting food. Our food finally arrived after at least a 30minute wait. When I said the food was wrong she took it and started to yell at the kitchen staff for it being wrong. Turns out she grabbed the wrong plates. She then brings our correct plates, mixed our food up and never offered us ketchup or steak sauce or rolls. My son grabbed a bottle of ketchup from another table so he could eat before his fries got cold. She kept saying”this isn’t my day”. We had to ask again for steak sauce and rolls . She asked if I’d like more iced tea and took the orders for ice cream. She brought over the ice cream and totally forgot my tea. We then had to ask her for our check twice. Not once did anyone check with us to make sure everything was okay. We also had to wait in a line after 5 other people to pay the check. Hopefully this was just a bad night for them I know next time if we go again we will definitely not sit in her section.

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Jeff Gurney April 4, 2014 at 2:44 am

Me and my 82 year old father had been dining at the Bob Evans on 66th and Tyrone in St. Pete for 2 weeks straight, as my Mom is in the hospital. We got to know the manager Roy and the different waitresses. (my dad is always smiling and joking) However the service was the biggest joke of all, unfortunately,
1-always waited for a drink order.
2-always waited for our drinks.
We eventually started ordering our drink and meal at one time to try to lessen our aggravation.
3-My dad asked our server how our order was coming.
She grunted that the ordr was coming and she had 6 tables. Who says such a thing to a guest?
4-On our last and final visit, a lightly grilled chicken breast (had one before that was rock hard) and no cheese please.The food came with cheese. I told her i would just pick it off. When i did the chicken was burnt. I called Roy over, explained the problem as well as sitting there with ab empty ice tea glass.He asked me if i wanted some tea. Itolad them to just take everything away as my dad was nearly done. I told Roy the service was always poor. He had nothing to say.
It’s a shame, my dad really like the variety.
It would be better If there were some way comments could be made anomalously as they occur. (other than by computer)
Sincerely

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Jen April 2, 2014 at 6:48 pm

My grandmother and I had came to bob Evans on Montgomery Rd in Cincinnati ohio we had a horrible experience. First I didn’t know people could bring their pets to lunch with them the guy sitting behind us had a dog in the booth with him and the dog kept jumping on my grandmothers back. How disgusting so when questioning the waitress about it she tried to have the man put the dog on the floor she tried her best but the man said it was an assistant dog, I’ve seen a lot of assistant dogs but none ever at restaurants jumping all over the place the guy was clearly lying, and it is unsanitary for someone’s dogs to be jumping while we are trying to eat I was highly disappointed in this, I will not be returning anytime soon.

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Shelly Iwaniusz April 1, 2014 at 11:01 pm

Today my family and I had the worst experience ever while dinning at the Bob Evans in Adrian Michigan and Lori was the manager on duty. My family were frequent dinners at this location, we usually are only upset with certain waitstaff not tonight I think I was mad at everyone that worked tonight. I have so many complaints.
1 when we walked in the door and there was a wait I had expected them to take our names and they didn’t untill five or more minutes later. The poor family before us finally had been asked for a name she responded Yolanda and the waitress said no a first name, that was a first name.
2 when we were seated our waitress asked with a whisper what to drink I had my two kids with me one gets the kid cup and the older daughter gets a glass and my daughter was brought a kid cup so I gave my coke to her and the drink brought was a root beer, yuck.
3 my husband ordered water and got water but in a completely cracked and chipped glass .
4 we always get a plate for the little one to eat ketchup off of and when we finally got it, it looked like it had a boogie on it.
5 we neede refills on our drinks and it took forever.
6 we ordered a while ago my kids both got something that gets syrup and didn’t get the syrup till five minutes later and my husband ordered a large salad an like the syrup there was no dressing for a period of time I never got my food. All of my family had finished there food while I still had nothing and we then met the manager Lori that told me she could send my food home with me and ill say at first that’s what I wanted but the it was still taking a long time so I just got mad I didn’t want the damn pot pie anymore and my family will not be eating at this Bob Evans ever again I am not an angel I screamed at her and told her that we didn’t want the pot pie and didn’t want it on the bill she said our bill was taken care of and she kept asking me if we wanted it to go, I then told her if she was smart she would stop trying to get this food to me because I will throw it across the room if she brought it out.

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ROBIN March 30, 2014 at 5:00 pm

1) Today i ordered bob evans online to get the 20% off ,in doing this i was not able to order extra single sides ,so i had to wait to get to restaurant to add onto my order and i pointed out to the cashier that was why i was ordering them now and she just replied” oh”
2) MY ORDER WAS SAID TO BE DONE BY 3:00 AND I WAS STILL WAITING AT 3:20 NOT BECAUSE OF MY ADD ONS BUT WAITING ON MY BEAN SOUP ! ????
3) IT WAS NOT BUSY TODINAY ,BUT THERE WERE STAFF STANDING CHIT CHATTING THE LADY AHEAD OF ME WAS ALSO NOT HAPPY WITH STAFF.
5) EVERY TIME I HAVE ORDERED A CHICKEN KNIFE AND FORK IT NEVER HAS THE SCALLIONS ON IT AS IT SAYS IN THE DESCRIPTION -WHICH I ENJOY !
3)MANY TIMES I HAVE COUPONS BUT IT SAYS FOR DINE IN ONLY – I HAVE ASKED THE MANAGER IF HE WOULD HONOR FOR TAKE OUT CAUSE MY HUSBAND IS DISABLED HIS REPLY WAS”NO”.
I SERIOUSLY AM THINKING ABOUT TAKING MY BUSINESS ELSEWHERE WHICH IS A SHAME BECAUSE ITS NOT EVEN 5 MIN. FROM MY HOME ?
THE STORE I AM TALKING ABOUT IS THE PERRYSBURG BRANCH @LEVIS COMMONS PERRYSBURG ,OHIO 43551

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June Cartner March 30, 2014 at 2:47 pm

The lunch that you provided at the IX Center, Cleveland Ohio for Muscular Dystrophy Muscle Walk was very nice. Thank you.

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Kim March 30, 2014 at 1:42 pm

On 3/29/14 at about 7-7:30 pm i Visited your location in Chillicothe, Ohio on Bridge St….nasty!!!!! I had visited about a month ago and said I would never go back. On that visit it took 20 minutes for someone to realize we were even there….ordered our food, got our food before we even got anything to drink. I had ordered the dinner with the soup, steak and a dessert. I ordered my steak to be cooked medium, it was burnt with raw onions and cheese slices on it!!! I sent it back and ordered another one…this time the waitress brings me a hamburger pattie with raw onions and cheese. It was descusting to even look at. Needless to say I asked for the manager….he compinsaited my bill and I left with no dinner….my granddaughter likes to eat there so, decided to give it another try last night. BIG mistake…..I again ordered the steak, again it was burnt up but the onions were cooked…..to the point that they were black!!!!! Along with the mushrooms that were on the top of the steak…..then 2 slices of cheese that was placed on top of the burnt onions and mushrooms to hide them would be my guess!!! It was so descusting …our server said he would take it off our bill. He only took off $6.30. No way was I even paying one cent for that so called meal!!! Told the cashier that I wasn’t paying for any of it and she took the rest of it off….the manager didn’t even show his face to us…he stood around the corner and didn’t even apologize for the nasty meal I was served. I will NEVER return to that restaurant again. So unprofessional and they definitely don’t know how to cook. They need new management for sure and a crew who cares what the food looks like when it is being served. NASTY !!!!!

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UNHAPPY EMPLOYEE March 29, 2014 at 6:42 pm

UNHAPPY EMPLOYEE March 25, 2014 at 6:24 pm
PLEASE READ!!!!!
TO:
CEO: Steven Davis
CFO: Paul DeSantis
COO: Joe Gillen

A current store of Elmer Ware!!!!!

Bob Evans in the Charleston, WV area. We just had a our store renovated…well the front of the store. Behind the kitchen door was untouched. Instead employees were paid normal wages for scrubbing, some of them till they bled. Toasters that don’t work, fryers that don’t work, microwaves don’t work. Since the renovation the Ansel system has went off 2-3 times because of equipment failure. So employees were told this renovation cost $250,000.00 and was done for us. But we bought and paid for our new uniforms out of pocket, which was mandatory, and the employees are still working with the same broken down equipment. The only renovations that were done were in the front that the customer sees. Plus, more menu or “bakery” items added to the menu with no more help hired. As a common sense person that knows what labor and things cost, there was no $250,000.00 spent. I take this as a tax right off for a store that is losing money due to poorly trained employees. I am very unhappy with conditions. You have a great morning crew that cleans and treats customers with respect and very little on night shift as a fellow manager makes jokes in front of customers. As I have been in food service for over 10 years and have held every title in the business this time could be spent on training or trying to help employees. The GM has not been at this store long but is a veteran of Bob Evans and will help any one with any problem they have, she’s not afraid to roll up her sleeves and get dirty which is how you are supposed to lead-by example! If the rest of her management team had this attitude it might make it. You have to remember that Bob Evans employees are peoples children and grandchildren, and I’m sure parents and guardians want good leadership skills set for them. I do not see this at the Bob Evans I work at. This store has major training issues in customer service, and correcting things when they are wrong. Also you have inexperienced servers ringing up tickets wrong losing the company money. I’m no math whiz but if $20 a day was missed in the ring up process, that’s $7,300 a year missed in sales alone, and as I work at this store I know on some days more than $20 is missed.
So I challenge you to change things and current working conditions, you have more than a handful of unhappy employees, then you have those that don’t care, well sirs, I care, and when I talk to people about where I work and they complain it’s not my spot to apologize, I actually get embarrassed, you are losing money at this store because of poorly trained servers and cooks. You only have 2 good cooks at this store and your running them in the ground, also 2 good KP, which are getting ran into the ground, you might have 3 servers that know the menu well and can ring items up correctly. TIME FOR CHANGE!!!!
I’m sure you know the store I am referring to as you have received the bills for the Ansel system refills, and hopefully you do your homework. It’s a shame your letting this happen as I knew Mr. Evans personally as a family friend, I even attended his funeral with my family, he would roll over in his grave if he knew what you were making his employees suffer. Shame on corporate. Make those pockets get deeper and make the people helping make that money suffer. If no response within ONE WEEK, we will seek it elsewhere. I have many pictures/ videos taken of this store, filthy, disgusting, unfit for eating….over 200+, that is the kitchen alone and some walk-in pictures. Do something!!!! Don’t make this store an embarrassment to the community as it has been, as Mr. Ware IS WELL AWARE OF.
It isn’t hard to figure out who wrote this, and if any repercussions come from writing my opinion then so be it, I am telling the truth, and something tells me, you know it.

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Freda west April 23, 2014 at 12:59 am

This shound a lot like the way store 2070 is run I just quit in there this week and the nightshift manager is not being very professional First I quit cause of all the drama I felt like I was in 6th grade every time I walked in the door the managers are always talking behind the employees backs I myself feel this is very unprofessional And she should be reprimanded for this

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john walden March 29, 2014 at 11:37 am

Yes I enjoyed the food at your restraints.

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Susan Shaffer March 28, 2014 at 7:52 am

I worked for bobevens on gilcrest rd, in Akron Ohio, I started in November, of 2013, quit on Feb, I have never worked in such a disorganized rest. In my life. The employees were mean rude, would not show me what to do, the managers just made excuses for them instead of salving the problem, I worked 6, 7, 8, hours with no break whatsoever, I have not got my last paycheck, the first two weeks in November they held my paycheck, and I have not seen it, please look into this matter, I will not go back to Bob evens again,

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anonymous March 26, 2014 at 7:34 pm

The last time I ate at the Marion Indiana Bob Evans Restaurant, I could not believe just how rude and unprofessional the manager was towards an employee while he was bussing tables, I believe the manager’s name was Melissa. Anyway the manager told the employee in a very rude and unprofessional manner that if he wants to keep his job he better learn how to move faster than he was going. Since he was the only busser that day, I personally thought he was doing a fine job, and he was also very friendly and warm to all of the guest, considering it was rather busy that particular day. To be frank with you, if this is how the managers treat their workers, I can reassure you that I will never eat at another Bob Evans Restaurant or buy you products again!

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UNHAPPY EMPLOYEE March 25, 2014 at 6:24 pm

PLEASE READ!!!!!
TO:
CEO: Steven Davis
CFO: Paul DeSantis
COO: Joe Gillen

A current store of Elmer Ware!!!!!

Bob Evans in the Charleston, WV area. We just had a our store renovated…well the front of the store. Behind the kitchen door was untouched. Instead employees were paid normal wages for scrubbing, some of them till they bled. Toasters that don’t work, fryers that don’t work, microwaves don’t work. Since the renovation the Ansel system has went off 2-3 times because of equipment failure. So employees were told this renovation cost $250,000.00 and was done for us. But we bought and paid for our new uniforms out of pocket, which was mandatory, and the employees are still working with the same broken down equipment. The only renovations that were done were in the front that the customer sees. Plus, more menu or “bakery” items added to the menu with no more help hired. As a common sense person that knows what labor and things cost, there was no $250,000.00 spent. I take this as a tax right off for a store that is losing money due to poorly trained employees. I am very unhappy with conditions. You have a great morning crew that cleans and treats customers with respect and very little on night shift as a fellow manager makes jokes in front of customers. As I have been in food service for over 10 years and have held every title in the business this time could be spent on training or trying to help employees. The GM has not been at this store long but is a veteran of Bob Evans and will help any one with any problem they have, she’s not afraid to roll up her sleeves and get dirty which is how you are supposed to lead-by example! If the rest of her management team had this attitude it might make it. You have to remember that Bob Evans employees are peoples children and grandchildren, and I’m sure parents and guardians want good leadership skills set for them. I do not see this at the Bob Evans I work at. This store has major training issues in customer service, and correcting things when they are wrong. Also you have inexperienced servers ringing up tickets wrong losing the company money. I’m no math whiz but if $20 a day was missed in the ring up process, that’s $7,300 a year missed in sales alone, and as I work at this store I know on some days more than $20 is missed.
So I challenge you to change things and current working conditions, you have more than a handful of unhappy employees, then you have those that don’t care, well sirs, I care, and when I talk to people about where I work and they complain it’s not my spot to apologize, I actually get embarrassed, you are losing money at this store because of poorly trained servers and cooks. You only have 2 good cooks at this store and your running them in the ground, also 2 good KP, which are getting ran into the ground, you might have 3 servers that know the menu well and can ring items up correctly. TIME FOR CHANGE!!!!
I’m sure you know the store I am referring to as you have received the bills for the Ansel system refills, and hopefully you do your homework. It’s a shame your letting this happen as I knew Mr. Evans personally as a family friend, I even attended his funeral with my family, he would roll over in his grave if he knew what you were making his employees suffer. Shame on corporate. Make those pockets get deeper and make the people helping make that money suffer. If no response within ONE WEEK, we will seek it elsewhere. I have many pictures/ videos taken of this store, filthy, disgusting, unfit for eating….over 200+, that is the kitchen alone and some walk-in pictures. Do something!!!! Don’t make this store an embarrassment to the community as it has been, as Mr. Ware IS WELL AWARE OF.
It isn’t hard to figure out who wrote this, and if any repercussions come from writing my opinion then so be it, I am telling the truth, and something tells me, you know it.

Reply

Anonymous March 16, 2014 at 5:17 pm

I am an employee at the Bridgeport, WV location and I would like to point out that even if i remind my managers I have been working for eight hours without a break, I still never get one. usually I remind them halfway into my eight hour shift. I know we get busy, but it is also not legal to work someone that long without at least 5 minutes of rest!!!!!!!!!! please do something about this location because it makes us all quite irritable.

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kathleen baney March 16, 2014 at 2:42 pm

On Saturday, March 15, 2014, my husband and I ate in the Sun City Center, Bob Evans. It took about 8 minutes before anyone came to our table. We ordered drinks. About ten minutes later, we got the drinks. We ordered breakfast and about twenty minutes later the waiter told us they were cooking our breakfast. About ten minutes later, the manager came to our table and told us that they lost our order, but was now cooking our breakfast. She asked if we wanted some fruit or something while we waited. Ten minutes later we received our breakfast. We got no money off our bill and besides offering us some “fruit or something” we got nothing except a very insincere “sorry.” That is no way to run a restaurant.

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Joe March 15, 2014 at 10:40 am

We ordered breakfast for 100 people again today as we have done 6 other times in the last 3 months. The service provided by your Springfield location was once again EXCELLENT!! Your manager MIKE has been a awesome representative for your company and has provided an exellent experience every time. Great food, always hot and on time, Awesome service. THANK YOU MIKE! We will definately continue to see you again and again! .

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Maria Wigren March 7, 2014 at 11:22 am

I always go to Bob Evans for their famous Biscuits and sausage gravy. But just yesterday, I experienced the worst sausage gravy – no taste at all, a different color, as if it were changed by adding more flour or thickener or something, and with hardly any sausage. I was shocked. After eating, I had no taste of anything in my mouth, as a person would after eating a good meal. I am an extremely disappointed in your Restaurant.

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Kim Warmbier March 27, 2014 at 1:16 pm

the sausage gravy is not made at the restaurant anymore they buy it at gordon’s

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Jim March 2, 2014 at 6:48 pm

Get rid of the a**hole boss jim u have a Bob Evans Plainfield il! Dudes a stright up d*** I can’t stand working for his a**! Cause at this point if he’s not gone were all quitting on the same day let’s see how well u guys run then!

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Esperanza Shoe February 21, 2014 at 9:52 pm

We went to Bob Evans in Bellefontaine , Ohio.
We are regular customers( once a week).
Apparently they do not need our business!
Our waitress was to busy talking to someone ! Then before taking our order she sit down with that person. After we talk to management , she finally took our order. 30 minutes later ( we had a 2 year old) no food. Complain to a different manager that thought it was our fault.
Our rolls had a piece of paper stuck to it! Maybe you do not care about satisfied customers!
Is sad that after a business becomes successful, they do not care anymore!
That is customer abuse! If people do not want to work, why do they keep them?
Worst service ever!!!!!!
Esperanza Shoe

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Jake February 19, 2014 at 9:31 am

Also customers need to be more respectful to their servers. Customers these days are NEVER right. Thank you!

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Brandy M February 16, 2014 at 11:52 pm

My family and I visited your store in Clarksville Indiana as we do frequently but I must say since about mid October of 2013 it has def changed do to what we believe is because of the new Assistant Manager Tricia Harvey , we were there for dinner today with our children and we seen her treat these employees beneath her horribly using profanity like noone exsisted in the restaraunt , and very disrespectful to others sadly enough we keep going back to the restaraunt in hopes that things will change as this was such a wonderful family atmosphere enviroment where we could always enjoy wonderful service from the waitresses and great home cooked like meal from the kitchen area … I made a call to the restaraunt tonight and Ms.Harvey ofcourse tries to blame anyone but herself which my family and I saw exactly where the problem has been stemming from and it is Ms Harvey herself she has not got the proper management, professionalism or etiquette qualities to hold a position such as she does in your restaraunt . Not only for your customers as for myself and my small children having to hear nonsense and her saying “the seats we had were like theater seats we get to see everything that happens ” that is not absolutely not acceptable in any way , as I pity the employees you have in this location because she treats them as they are beneath her and shows them no appreciation what so ever , and I must say all of the waitresses and cooks are wonderful there and she is the overall problem ! Thank You for Your Time and I can only hope you will address the issue accordingly .

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Lisa A March 9, 2014 at 4:48 pm

My family and I visited this same store Clarksville just last night. We went in and was seated real quick. From then it when down hill. We were told by our waitress that she would be back with our drinks and rolls. 5 minutes later we got our drinks. She then took our order and brought back a salad and told us that our rolls would be here soon they was making fresh. 10 minutes later we got our rolls. My sister in law was already completely finished with her salad and we was still sitting with no food. A table came in 10-15 minutes after we did and was served drinks, rolls and there food, and we still had no food. My husband then went up to the counter and was watching to see if our food was in the window, he over heard the waitress telling the manager that he was going to be the one who would have to go talk to the man, cause he don’t want no spinach in his omelette. My husband spoke up and said he don’t have to I am right here. The manager then came out of the kitchen and said sir we are fixing your food right now. My husband told him we had been waiting for 30 minutes and others that came in after us was almost done with there meal. So we got up and went to leave. I ask one of the store employees if they had a business card so that I could contact the general manager and it is said to report that they whispered to us when they handed me the card, “It wont do no good he is good friends with the manager and nothing will be done” They told us it would be better to contact corporate office. I honestly took this as if they was asking for our help to get something done that they like there job but the management team was not very good. We then went to go to our car and another couple was walking in and ask us how the service was. Funny they should ask after my experience. When I told them they both said it has been going down hill for a few months now. Note I am not local to that area, but the couple that ask me are.

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Kathie Watson February 14, 2014 at 9:30 pm

Had breakfast today at Bob Evans and had the sausage patties.. We all hated the taste. Can’t believe you changed the recipe. We won’t be going back to Bob Evans..

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Jake February 19, 2014 at 9:34 am

Good. That means one less complaint. Stay home and cook. Or did you forget how to?

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Judith Harmon February 8, 2014 at 10:38 am

Washington Court House, OH, Store #2002- February 7, 2014, 6:15pm – my party of five including my 4-old grandson,( who was not offered a kid’s menu or booster seat)- were seated in the back, left corner- waited 15-20 minutes for drinks-I approached a waitress at the service area to ask for a kid’s menu who asked if our drink orders had been taken- she appeared to be upset about the fact that she did not know we were there -another customer had approached her ahead of me and was wondering when someone would be taking their order- same waitress came and apologized for the long wait and explained she was unaware that we were there and she had been assigned to our table as well as the one two tables away from us (her actual station was on the other side!)-then took total order (drinks and food)- drinks finally came about 5-10 minutes later, meal took another 40-45 minutes- manager checked on us when we were practically finished- husband told her how long we waited and were not pleased with the quality of service but stressed that he felt it was a communication problem- manager then offered free dessert or cookies, both came with our three-course meal anyway,- wasn’t very efficient with abating our dissatisfaction- didn’t offer to deduct anything from our check-PATHETIC!!! WILL DEFINITELY NOT RETURN TO THAT BOB EVANS AND LIKELY NOT ANY OTHERS! We deserve more for our time and money from such a restaraunt as Bob Evans.

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Jake February 19, 2014 at 9:38 am

Stop complaining and stay home and cook. If it’s not right. Look at yourself in the mirror and b**** to yourself. STAY HOME

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Anonymous March 16, 2014 at 5:22 pm

so rude! that’s not what we want to see in our restaurants! -A Bob Evans Employee

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BeInGoDoOtherGood March 6, 2014 at 9:07 pm

You all are a bunch of complainers. I bet that your boy would have enjoyed the fat farmer boys breakfast — it’s the Bob Evan’s breakfast version of the Olive Garden’s tour of de wallet.

Anyone ever post positive experiences? No – not really. I enjoy Bobby when I go. I appreciate the niche of the market in which it is situated… it is not a fancy establishment and service is generally good. However, at times, I’ll get someone having an off day or just a complete loser of a person — kind of like the folks hoping on here to complain about an experience — off days turn around and losers quit or are fired. But overall, it is a good experience. It’s decent foot at a very good price. If you no like, there’s a double big mac, supersized, waiting to grow your ass bigger.

Just stay away from the silver-backed glass because it’s reflects nothing but cold, stark reality.

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j February 4, 2014 at 8:42 pm

I work at Bob Evans and I have worked over 8 hours in a day and they will not give me a break. Thats illegal.

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Anonymous March 16, 2014 at 5:23 pm

Yes! It is!

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Theresa Harper January 7, 2014 at 12:03 pm

I have been going and enjoying Bob Evans foods in Merrillville, IN 46342 for many years. Its been so many years that I am very familiar with the working staff. Carrie Trueblood has been a General Manager from that particular Bob Evans locations for several years. I stopped going to eat there because I was shocked to see her attitudes towards her “dark skin employees”, she yell at them and treat them like slaves, no respect to them. Another reason why I don’t visit that Bob Evans anymore its because the environment in this location change and some of her “new employees” were high at work and were working smelling like weed and acting weird. After seeing this for a long time I decided not to go anymore. I don’t wish anything bad to anybody but she shouldn’t be a manager. This restaurant is so “open” that employees and GM get to talk about their “problems” in front of everybody. Screaming and fights is what describes this location environment. Racism problems are very mark in this location. The reason why I write comment its because we are in 2014 and “skin color” shouldn’t make a difference anymore. Carrie Ring Trueblood, treat your employees in a fair way, do not pay more to your “light skin” employees just because they fit your likes. I believe that everybody have skills including black, white, yellow and any other race. Just because you were born differently from Carrie Ring Trueblood “likes” you should not be treated differently. Thank you and I hope that “CORPORATE” do something about these employees situations. Worry about the little people that makes your company bigger, because without your hard working “hourly” employees, Bob Evans wouldn’t exist.

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Sequoya Hawkins January 5, 2014 at 1:05 pm

I ordered carry out from the Bob Evans on Oak Spring Rd in Washington Pa, and they were very unorganized. The lady had my bag on the counter for 20 minutes before I was even in the front of the line to pay, so my food was cold and I ordered the “country fried steak family meal” and we didn’t get and GRAVY!

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Heather Beynen January 4, 2014 at 1:53 pm

This morning we ordered carryout from the breakfast menu. The gentleman that took my order was kind and patient, so no complaints there. When I came inside to pick up my order is when the poor service started. When I ordered over the phone, they told us our order would be ready in 15 minutes,since I had ordered from there before, I know better than that ,so I ran an errand and showed up 30 minutes after I ordered for pick up. When I enter there was about 6 people standing in the carryout area,and I asked them all if they were just waiting or if they had been helped, after they said they had been helped, I proceeded to the cash register, The waitress looked me up and down and said “whats the name?” I looked at er the same way she looked at me and said “Heather” she said “Oh, your orders down there,(pointing to under the counter), rolled her eyes and yelled “Pierce” I said really? I marched back out to my car, called the store and got a clueless teenager that should have said “Hi Im stupid and I wont listen to what you tell me so you may have to repeat yourself” ,after I repeated myself 3 times he finally gave me to the manager and I told him that I wasn’t sure who the twat he had working at carryout was, but she was rude and had poor customer service, and I didn’t appreciate her looking me up and down and rolling her eyes,or deliberately calling someone else in front of me like she did not see me standing there. I said “Im going to try this one more time, Im going to come in , and you are going to check me out , and I want the name of that *@#$% that looked me up and down so I can report her to corporate”. The manager apologized when I got in the store and had my order ready for check out, I suggested possibly re training for her and a customer service class as well , but she looked trashy and was pregnant ,so Im not sure it would help.. So this is how were starting the year off? We used to go her all the time, thinking otherwise now! # Wow I know Bob Evans can do better than that #

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Heather Beynen January 4, 2014 at 2:00 pm

This was at the Westerville Ohio location and the girls name was Stacy, per Mike the manager

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Jake February 19, 2014 at 8:43 am

Sounds to me that you should just stay home and cook(that is if you even know how) and stop putting people down when you go out. Stay home cook it yourself and if it’s not right then b**** to yourself in the mirror. Sorry anymore these days the customer is never right. Always in bad moods when they go out and eat and are mean and disrespectful to the workers. Shut up lady!!!!

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Anonymous March 16, 2014 at 5:24 pm

why are you just sitting here being so rude to the people voicing their opinions on how to improve our service and quality? jeez they are just trying to help!

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Bob January 3, 2014 at 8:35 am

This Bobevans #537 the food was really bad the French toast was burnt and the English muffin was burnt !southpoint and Fredericksburg VA

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Jake February 19, 2014 at 8:45 am

Stay home and cook. If you know how

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Chris March 2, 2014 at 6:42 pm

Jake stop being a f***ing douche and suck a c*** if ur a waiter suck it up b**** it’s ur job to deal with customers! You like waiters are the only people that get treated like crap! And insted of telling people to stay home and cook serve the food and shut ur mouth cause without those mean people coming in for the nasty food ur a** would be out of a job

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LINDA DANIELS January 2, 2014 at 9:35 am

we eat at bob evans every sunday. we went to eat brunch on jan 1st, it did not
look that busy, but several people waiting, after 50 minuetes we were finally
seated, very under staffed, one section of restaurant not even being used,
managers clearing off tables, wait staff looking tired and stressed… after about 20 minuetes got service, took another 15 to get drinks and order… not blameing
waitress she was working as fast as she could, food finally came, eggs hard and somewhat warm, and pancakes hard, overcooked, by this time we had spent over
2 hrs in bob evans, so just ate and left, people were getting up and leaving
i guess just tired of waiting. anyway very bad experience, and i blame the
management for not staffing enough people.

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Judy wheat December 23, 2013 at 7:30 pm

Mold on macraroni ,expiration 12/27’2013 the sides today date 12/23/2013
Judy wheat
3328 Indian lake. Drive
Louisville, ky
Family size
Thanks, buy these all the time never had mold

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Norma Silcott December 17, 2013 at 9:05 am

I want to tell you about the wonderful meal we had from Adam Reilly, Manager at the Bob Evans on Hamilton and Morse Road.
I had a Holiday Party for our Collingwood Pointe Community and had the Farmers Feast for 28 residents. The compliments were great, everyone loved it. Also the packaging was easy to handle for carry-out. I called Adam , thanking him and his staff. I wouldn’t hesitate to use Bob Evans again.
Great job!!!

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Lin Duren December 5, 2013 at 2:55 am

Please return Christmas Trees to your restaurants….GJr the past years there have been no trees, and little decorations to indicate the Holiday even exists. Our Great Country- that my father, husband, and uncle fougt for- and was wounded, did not expect private businesses to completely ignore the Judeo-Christian foundation. Please return Christmas trees…let the season be Merry….we’ve seen beautiful ones in past years, but rarely see even a Small one now. Thank You

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Edith Merced December 3, 2013 at 8:43 pm

I purchased a roll of Bob Evans sausage (original) when opening the roll there was a long black hair. Bob Evans is my favorite sausage. Now I don’t know is they wear hair nets but this was a long black that made me sick and a wasted roll of sausage.

With the price of sausage I hope you do something about this.

est 952 use before Dec 19, 2013 3306

Sincerely,

Edith Merced

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Donna Vickery November 20, 2013 at 9:20 am

Where can we buy the frozen Bob Evans dinner rolls? The link on the website gives no information. We live in the 63123 zip code.

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Donna Vickery November 22, 2013 at 9:39 am

Evidently the frozen rolls aren’t available. No answer, as usual.

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Jake February 19, 2014 at 8:49 am

Yup

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Mary November 19, 2013 at 7:41 pm

To whom it may concern:
At 9:00pm on Nov.14 I called in an carryout order which consisted of a slice of French Silk pie& a slice of double crust cherry pie. I am sending a photo of the slice of pie I was given.When I approached the counter the clerk was overly friendly. I questioned why the, I thought to myself there must be a manager on duty he is trying to impress. I briefly looked @ both slices to make sure they were what i ordered. I thought the cherry pie fell over because it appeared to be half a slice in the box. It probably fell apart especially since the French Silk pie slice was intact. I assumed the bottom crust was buried beneath. To my dismay it was not, it can be deduced by the half of a slice i was given at this location Macorkle Ave. South Charleston,Wv , clearly they ran out of pie& i received the scraps of double crust cherry I left thought this piece looks shabby should i say something no because they will absolutely sabotage your next slice slice. Oh well Mom’s French Silk looks good decent slice &1shabby slice . The cherry pie cant be that bad. It was definitely that bad . I would liketo inform you all of what is occurring in your restaurants. Patrons pay their had earned money for food to receive scraps. My mother & i frequent this location often& never encountered such a problem. However being served bad food or leftover scrapes is never okay. As I stated earlier the other slice purchased was pleasing. However i am dismayed as to the complications of the cherry pie slice. At any rate i dont appreciate paying for a slice of pie & receiving a half of a slice.
Thank you a once happy Bob Evans patron. Yes I would like to be contacted by a representative. I will be following this email with a photo..

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Jake February 19, 2014 at 8:52 am

You’ll get over it. It’s only pie. Life is too short to b**** all the time about little things

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Rick Paul November 14, 2013 at 7:23 pm

Today 11/14/2013 I stopped in one of your stores at about 1:30pm on broad street in Columbus, Ohio to order take out. While standing at a register looking at the menu waiting for a young lady to finish paying, when the transaction was over I looked at the young lady at the register and said I’ll have, and was cut off by ” I’m on break the guy back there will take care of you” to which I turned around to see she had pointed at a young fellow at a register behind me. I turned and said “so you’ll take my order” at which time a young lady walked in the door and he looked at me and said” after I take care of her. Maybe I’m wrong, but standing inside a store for over five minutes and getting side stepped really cut through me. I told the young man not to bother himself and drove to your Gahanna store on Hamilton road where as usual I received five star customer service, and completed my mission to get my wife her lunch! I really would appreciate the first store learning to take customers more serious and I’m sure the first young lady could have spared two minutes to put my order through or at least said something while I was standing in line? Thank you for lending an ear to a retired Navy veteran who’s Scottish wife is addicted to your food.

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Kenneth Miller November 8, 2013 at 8:40 pm

got very sick after eating at the Lake Wales, Fl., restaurant, lost our meals from both ends
for 4 days, could not eat nothing, tried soup, but no avail, ice and crackers, sprite helped and they want to send us coupons ? Told them wanted a ticket refund and told had to contact corporate first, we intend to get our refund returned, cause we may never go back unless they honor this,I will follow up on this issue, we had food poising there, this was on Nov 4, we are recovering slightly. But be aware of this if you go out ! Will post on Facebook and more if this is not settled very soon !!

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Jake February 19, 2014 at 8:55 am

Blah blah blah. Stay home and cook next time

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Carol Potter October 28, 2013 at 4:13 pm

cont: The date of service was Oct 27,2013. Sunday morning during peak time for customers. Location of store is Hwy K, O’Fallon,MO. This store is just off I-70 and I can say we’ve been customers at many Bob Evan’s stores and have always found them to be top notch in service and food quality. So sorry there are more negative comments than positive ones. Having been in a profession that received little thanks I know something positive usually made my day. It’s easy to say thanks and remember good times too. Again WE ALL SAY THANKS AND WE’LL RETURN.

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Carol Potter October 28, 2013 at 3:48 pm

store#0359 GM John Hucks Oct.29,2013 was my 76th bday. Most of my immediate family joined us for breakfast during a very busy time. Our servers,Tori M& Rita were wonderful,polite, and efficient. John served my entire family cinnamon rolls in colorful containers and greeted me with a Happy Birthday. This made me very happy. My husband and I find Bob Evans a great place to eat any meal, any time of the day. The newly updated store design is good too. Better flow for workers and patrons. I have intentions of ordering” meals to go” for the holidays this year. Will make so much less stress on this well deserving Mom. And more enjoyment of my large family which I love.

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Judy Schoenlaub October 26, 2013 at 4:37 pm

To whom It may concern:

My husband and I ate at two different Bob Evans in Cincinnati the last two weeks. Food was not hot and service was not very good. Food looked like it was portion out and very small helpings. I always liked Bob Evans but we will not be going back

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Jake February 19, 2014 at 8:57 am

Stay home and cook next time. Duh!!!

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Martin Ledwab October 16, 2013 at 12:12 pm

I have been at several locations here in Indiana as I am a traveling salesmen. I enjoy the Food at Bob Evans but I’m very dissapointed at the supposedly free WiFi. At every location I have been to I’m unable to connect with my laptop and its very frustrating. I also conduct meetings with customers at Bob Evan where I like to show things on the computer and it never works. I’m ready to go to a different restaurant if this is not attended to.
Martin

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andrea December 2, 2013 at 7:52 am

Hahaha what a freaking joke

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Jake February 19, 2014 at 8:58 am

Go then. Lol

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janet Foust October 10, 2013 at 2:21 pm

From the looks of things it seems like you have quite a few complaints. Well I have one to add to the rest.
Went for lunch today and decided to get a glazed doughnut . Really a bad choice, it was dry seemed like a day old and there was no glaze on it. Told the manager on duty and she said they were made that morning. Well I will never get one again, nor will my husband. The soup we had was very salty. The only really good thing was the ice tea. Your brand of hot tea sucks. I usually have to bring my own. We are frequent patrons, and really agree that your do not give the service you used to. Perkins is a much better restaurant to go to.

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Jake February 19, 2014 at 8:59 am

Then stop b****ing and go to Perkins. You idiot

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rod depriest October 5, 2013 at 5:27 pm

THE MGR JUSTIN IN ASHLAND KY IS THE MOST
WITHDRAWN RESTAURANT MGR I HAVE EVER SEEN.
HE NEVER SPEAKS NEVER CHECKS TO SEE HOW THE
SERVICE OR FOOD WAS.BAD EXPERIENCE ON WED.OF THIS
WEEK BREAKFAST FOOD COLD .I HAD THE WAITRESS
TAKE IT BACK.MGR DID NOT CHARGE ME NEITHER
DID HE OFFER AN APOLOGY.HE WAS STANDING AT
THE CASH REGISTER WHEN I LEFT. I AM THERE 7 DAYS
A WEEK ALONG WITH 5 TO 7 FRIENDS. DO AS YOU WISH I HOP
IS 5 MINUTES AWAY.
I SPENT 37 YEARS AS A BANK MGR.WE WOULD
NEVER HAD SURVIVED WITH HIS COLD ATTITUDE.
THANK YOI

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Jake February 19, 2014 at 9:01 am

Then goto IHOP and stop b****ing. Or stay home and do the world a favor

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sean September 29, 2013 at 1:42 pm

This regarding the columbus ohio south high street location. The resturant directly next to the corporate headquarters, so i doubt this post sees the message board at all. I won’t go inside this location anymore due to the customers and the way the poor staff treats the poor customers. Ordered pickup on a Sunday, went in and paid for it, a server disrespected my wife, I go back in, manager is a male with no backbone so he gets the trashy “gm” who has no argument for what I said and was unwilling to do anything about her rude disgusting staff. When I saw a former addict could be a “gm” at bob Evans my opinion on everything changed. I will never return to Bob Evans and there racist supporting joke of management. I rarely hope businesses go under, but please shut these clowns down. What a waste of money and time. I’ll be sharing my story with everyone I know, I’ve never been so disrespected at a resturant.

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susan September 29, 2013 at 6:25 pm

I work at bob evans kissimmee florida I have never and I stress never worked for such a screwed up location with screwed up managers I was just suspended and rightfully so because I was in the wrong but all because a gossipy coworker who likes to cause controversy among all staff she was cursing in front of guests threatened to kick my ass off the clock in the parking lot etc… she does nothing at work but talk and text on her phone while others are continuosly working the favoritism is unreal and this controversial co worker is a lazy specialist with all the hiurs she is horrible! Where I come from hours are performence based and she has none! While I work my butt off! The arguement which incurred was because 7 coworkers told me to watch my back she trash talked me as she does everyone I have never called in I have never been late I work late I come in early and on mmydays off but number one I believe in guest satisfaction I work hard she works hard at texting gossiping and talking on her phone or sitting with managers dounng nothing I don’t mind taking punishment when I’m in the wrong but whywhile she is st

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susan September 29, 2013 at 6:33 pm

While she is in the wrong also I am the one suspended! Managers seem to turn a blind eye to this and it is unfair if you look at history the night shift is inconsistant and kim peoples is at the root of all this I have been a manager went to college for it and instead if going through 20 employees why not address the issue? Its her! Seniority means nothing! Job performance is everytging I am angry!!!!!!

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Jan Hoopes September 21, 2013 at 7:59 pm

Went to our local BE in Alliance,Ohio. We waited over 5min. To just get seated. After finally getting seated waited awhile before we received our drinks. We did get our salads quickly, but after eating them waitress did not come back for awhile. Finally got our food and after drinking our tea and eating our food, we just sat there while other waitress walked past us without seeing ours. Finally after about 20 min. She finally came back and said she was sorry she did not feel well and was in back room. I surely did not want to know the girl that waited on us was ill. Not happy!! We used to go to BE a lot, and after this experience we will not be going again anytime soon. Just needed to let you know that anyone I’ll should let mgt. know and most certainly not be serving food.

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Jake February 19, 2014 at 9:03 am

Good stay home then

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Rita Hitzeman September 17, 2013 at 11:01 am

My family came down from Indiana to visit me in Florida. I worked at #164 Bob Evans in Davenport. They were somewhat busy but we were seated right away. We set there for 20 minutes before anyone acknowledged we were there. We finally got our order in, and we waited for an hour and a half for our food. I even had to get one of the other servers to get us refills on our drinks. At on point we walked out. Upon leaving, I told the manager to just forget the food, I would just pay for the drinks and leave. Helen said that they had lost my ticket and that our food would be right up if we wanted to stay. We sat back down and waited another 10 minutes. When the food finally came, it was barely warm. The manager that delivered our food was Jeremy and we asked what happened and his reply was “we got busy”. We only seen the server 1 time(Sylvia). I spent 2and a half hours waiting for food, plus I ended up paying over $35.

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Jake February 19, 2014 at 9:05 am

Yeah you are not the only table in that restaurant You need to learn more patience and don’t b**** so much

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bud ruddy September 12, 2013 at 10:13 pm

Had dinner this evening at BE, Leesburg VA, Ordered a pot-roast sandwich which I have had before, and asked to have the always excessive ‘juice of some sort’ drained from the meat so it won’t be dripping all over the plate and sometimes the table surface as well. The waiter said he would ask the kitchen help to do that, adding that he has that complaint himself.. I have had that waiter a number of times and his is always helpful when asked.. The sandwich arrived and it was the usual dripping mess. I mentioned it to the waiter when the bill came and asked to see the manager. I was told he was in the back office, was then summonded and would be out very shortly.. He NEVER showed his face in the next TWENTY minutes. I intentionally waited but then I left after being CERTAIN his absence was intentional.
I eat there with a group of about 15-20 people every month.. I am going to make the case that we should move our monthly breakfast experience to IHOP in Leesburg VA. ENOUGH IS ENOUGH.. the original Bob Evans must be rolling over in his grave after seeing what a bunch of lightweights have done to his ONCE PROUD company…

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Jake February 19, 2014 at 9:08 am

Go to IHOP and b**** to them. Or just stop b****ing

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Elizabth September 12, 2013 at 8:27 pm

Fair warning! Avoid the Olentangy River Road near OSU. My mother and I stopped in after an appointment and that will not happen again. Worst food, worst service, the had visible food and grease on it, and the restroom was awful!

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Cathy August 29, 2013 at 8:59 pm

Dear Mr. Davis,

My husband and I had a very good breakfast last week at the Bob Evans located on IAA Drive in Bloomington IL. Unfortunately, it was very disturbing to see that the ceiling fan blades were heavily encrusted with dust. The amount of dust that was visible would indicate that they hadn’t been cleaned for months. There is large wooden design suspended from the ceiling that is located over eating areas that also needs cleaning.

We have since opted not to eat at that restaurant and would hope that you, as CEO, would pursue this matter and implement a cleaning schedule for all your eateries to follow to assure that this isn’t common practice.

If you would like to contact me for more information, feel free to email me at catrockem123@hotmail.com

Sincerely,

Cathy

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Jim Phillips August 6, 2013 at 8:20 pm

I was a regular to your Gahanna store for years, hamilton morrison road location, The wait time to get your food is25 to 30 minutes then when it does finally get there it looks like crap on a plate.Your managment team there is new and they are the worst that Ive come across in 20 years, they are rude,and condesending, I dont know what kind of trainning you put your managers through but I think those two need to be reevaluated. On my last visit to that establishment I asked to speak to managment about the long wait time for our food An Asian women came to our table and was rude and not very helpful in resolving our complaint, I asked to speak to another manager and a man named Clint came to our table and only offered some bananna bread as compensation for waiting 30 minutes for our food,In the 20 years ive been comming to bob evans I have never been more dissatified with a meal or mangers in my life The two managers i talked to that day need to be retrained or let go they have no people skills with customers and surely should not be in a managerial position.Im sure Bob would not have wanted managers like that running his store it really is a shame because we really liked Bob Evans,but I can tell you this I will never step foot in your establishment again and I will be sure to tell everyone I know to do the same..

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Jake February 19, 2014 at 9:12 am

But how rude were you to the staff. These days the customer is rarely right

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LARRY G CHENEY August 4, 2013 at 12:45 pm

NO WALNUT BREAD AT VAWERT OHIO ASK FOR THINGS NEVER GOT IT SHE SAID OH WELL WE DONT HAVE THE BREAD GAVE ME VERY DRY STRAWBERRY DREAD NEVER STOP THERE AGAIN AND YOU NEED TO UP DATE THISPLACE VANWERT,OHIO

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George Brown, III July 31, 2013 at 11:07 pm

I live across Corridor G from restaurant #0307. The service has steadily gotten worse over the past two years. Tonight (7/31/2013) me, my wife and mother arrived about 7:55 pm. We placed our order and they were out of potato soup. My mother and I ordered broccoli cheddar soup. When they brought the order they only had a half a bowl of the broccoli cheddar, so I ordered chicken noodle, it was so hot from seasoning that I had to drink two glasses of water and the burning in my mouth did not leave for thirty minutes. We didn’t get our drinks until we ask for them 12 minutes after the food was brought to us. The manager did adjust the bill and I was thankful.

This is the fifth time in the past 6 months that we have been to this facility and they don’t have something we want. Whom ever is ordering the food for this facility needs to be replaced because when you don’t have any mashed potatoes at 5:00 pm on a weekday something is wrong!!! It upset me one time and I didn’t even eat anything and I have Type One diabetes. So I already known nothing will change because I have complained before and nothing has changed, so therefore, I will complain no more….. I will not return to any of your restaurants! Order #: 179951; Date: 7/31/2013; Time: 8:39:07 PM; Server: Jenn T

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Jake February 19, 2014 at 9:15 am

Thank you for not complaining anymore. Thanks

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James brooks July 28, 2013 at 8:30 pm

We went south on vacation last spring and had cinnamon blossoms with our lunch, fantastic! When we got home we went to our local Bob Evans and they hadn’t heard of them. Recently we got a flier for the local store and they now have cinnamon blossoms. We stopped in and ordered some and they were not very good. You guys are known for cosistancy but really dropped the ball here. I won’t waste any money on these in the future.
James Brooks
6713 Evergreen St.
Portage, MI. 49024

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Jake February 19, 2014 at 9:17 am

Then don’t spend your money. Thanks for complaining

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Ann Ernst June 30, 2013 at 12:49 pm

We just ate at a BE in Celina, Ohio and received a BE rewards card which told me to go on line to register it. I did and can’t find a place on your websited to do it. Help.

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Judith Niggemeyer June 29, 2013 at 10:13 am

On Thursday June 27, I took two of my grandchildren to brunch. The waitress missed the table and spilled some sausage gravy on on my granddaughter’s leg. She had on shorts. The waitress was very apologetic and helped her wipe off the gravy. She called the manager and she gave her some burn spray. The spot was red and burned for a while, but eventually went away. There was no blistering. We used all the napkins for the spill and asked for more twice. Finally received two napkins. We were asked for her info and my info in case we needed medical attention. We didn’t. Still has to go up to counter and ask for a to go box. I feel they could have offered to comp her meal. Nothing! This occurred at BE on Route 40 and Tuttle Road in Springfield, Ohio. I doubt I will return.
The manager was much less interested in her well being than the waitress.

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Bridgitte Staat June 27, 2013 at 11:23 pm

My husband and I are working in Richmond VA and wanted to get some dinner. We are both from Columbus Ohio so thought we would have BE. We went into the store and 1/2 of it was closed down, the waitress started to take us to a table but they were all dirty. There was about 5 tables eating. The place was a mess. Food all over the floor, dishes (dirty) on the tables. So we stood waiting for her to clean a table, which consisted of her pushing all the table scraps on the floor and us walking thru it. We were seated and ask us for our drink order, I ordered tea and my husband ordered coffee. We waited for our drinks, when they came, my husbands coffee was cold. We did not stay for dinner. The place was dirty and service was below standard. We travel a lot and eat at BE often, but if this is how the front of the house looks, I am afraid to eat out of the kitchen. We were so disappointed in this location . I know you can do better.

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Gary A. Preston May 11, 2013 at 11:15 am

Saturday 5/11/2013 –11:15 Am . Name on ticket , Ariel H. My wife and i put in a pick-up order . We ordered a B.L.T. on wheat, with extra bacon with lettuce only . Home fries , Two SLC French Toast w/ extra Strawberry topping . While i was standing there waiting i saw they were in ” TOTAL CHAOS ” ! Dropped food on the floor as i watched , hopefully they threw that away and made fresh ! We go there a lot and we got to know most of the folks working there ! Most of these people looked new to me and ” CONFUSED ” ! Anyway when i got home with our food i saw that they didn’t give me the extra bacon , there was just a ” little home fries ” ! My wifes food was almost cold ! This is the South High Store i am talking about ! I must say that at this store the waitresses aren’t the best ! The best ones are the blonde twin sisters , One of them is named Alex ! You get great service from them , and by the way you need to give them a raise because they are great ! They should be rewarded for their work ! I know you will look into this because this is the kind of company you are ! Best regards , Gary .

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Jake February 19, 2014 at 9:25 am

If I was handling your food after you b****ed at me and it fell on the floor. I’d pick it up put it in a bag and say enjoy. Stop complaining

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melissa rapp May 1, 2013 at 9:21 am

I took my family to the bob evans in exton pa . the service was not good at all asked the waitress for to go boxes had waited 20 mins i went to the front of the restruant and asked for them while the waitress was standing around doing nothing. then went to pay the bill and the manager rang me up and said that it would be $75.75 for 3 adults and 2 kids that were to be free meals. then when i said the kids meals were suppose to be free. then he look at me like i was lieing to him so he took them off and my bill was still not right . then the manager replie was when i told him that still was wrong was i can give cookies or bread. so i told him i dont want anything he just kept pushing the issue. so i just paid and walked out. i would never eat there again nor would i send anyone there. i wouldnt even send my dog there.

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Jake February 19, 2014 at 9:26 am

Good stay home and play with your d*** dog lol

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Linda Plymale April 28, 2013 at 8:03 pm

4/28/13. Just ate at #0002 in Chillicothe and one of the worst meals we have ever had at.
a bone. Ribs tasted like they were spoiled. We couldn’t.eat them. Had to get something else. Went to ladies room and it was filthy and nasty. Will definitely not be going back to this one.

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Jake February 19, 2014 at 9:27 am

Good

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Zbigniew Puza April 3, 2013 at 11:33 pm

Also someone probably got a raise for the Customer satisfaction survey. I tried that
three times Could not make any kind of statement without a nine digit number. As I said no doubt the number of complaints has gone down drastically. I’m sure the person who came up with that probably got some type of credit for customer satisfaction. LOL I phoned unit #186 and asked for the nine digit number. The female put me on hold. The manager answered. When I asked for the nine digit number on the back of the receipt he told me he was in his office ad didn’t know it. I advised that there should be many next to the register. He replied, they were all in the garbage and they were not digging through it. How considerate. The conversation occurred at 8PM on 4-3-13

I was in law enforcement for 33yrs. 13yrs as a supervisor with 15 or more subordinates. I took every complaint, and congenial to every citizen regardless of the type of complaint. Whoever approved the new design at #186 should not only talk to the patrons, but the employees.

Respectfully
Zbigniew Puza……… Good luck with your Peter Principles problem

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Zbigniew Puza April 3, 2013 at 10:30 pm

Dear Gentlemen, I’ve been a customer at Bob Evans Restaurant, Unit #186 for over 10 years. Today 4-3-13 @6:45 PM I went to the Grand Re-Opening.. We my son and I were seated in a booth (where all the patrons waiting to be seated) watched my son and I). I thought who could have designed this? While being there a long line developed next to our booth. The line was of patrons trying to pay their bill. Even a waitress with food had trouble getting through (and even stated it was terrible) There was never a flow problem prior to this. The remodeling didn’t increase the flow (much worse). The patrons being seated now had to navigate around the line. The architect who designed this is a classic example of the ” Peter Principle “. Also the management who OK-ed and paid for the remodeling.

Respectfully submitted.
Zbigniew Puza

I’m sending another page.

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Vincent Russo August 8, 2013 at 3:30 pm

We were at BE on 7/22/13 – 3049 Medina Rd., Medina, OH-44256. We go to BE often. Never have we had an experience like we had today. We were there between 4:00 – 5:00 pm.

The waitress (Lynn S) brought us our bill. After she left, I looked at the check. I said to my friend, “We didn’t have this to eat. She brought us the wrong check.”

While we were there, another person had an issue with his bill from another waitress.

I went to pay my bill, and I mentioned to the cashier that the waitresses should be more careful to check the bill before handing it to the customer.

Instead of the cashier saying, “Oh, I’m so sorry!” She said, “Oh! That happens sometimes.”

I think the waitresses & cashiers need to be re-trained on how to deal with the public.

I’ve noticed that in the past year, the service has not been as good. Also, your portions of food have been made smaller; and, the price has been increased. Your food and service has declined tremendously; not top notch like you use to be.

Vincent Russo

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