Bite Squad Corporate Office - COHQ

Bite Squad Corporate Office

How would you rate your experience with Bite Squad ?

[Total: 26    Average: 1.9/5]

Bite Squad Corporate Office Address

Bitesquad.Com, LLC
905 Park Avenue
Minneapolis, Minnesota 55404

Contact Bite Squad

Phone Number: (763) 400-4904
Fax Number: (612) 354-3816
Website: http://www.bitesquad.com/
Email: Email Bite Squad

Bite Squad Facts

Founder: Kian Salehi & Arash Allaei
Date Founded: 2012
Founding Location: Minneapolis, Minnesota
Number of Employees: 6000

Bite Squad Executives

CEO: Kian Salehi
CFO: Jeff Yurecko
COO: Kyle Hale

Bite Squad History

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Bite Squad was founded in 2012 by current CEO and owner Kian Salehi. Salehi and friend Arash Allaei, realized that there was a great need in the metropolitan Minneapolis area for a food delivery service. While the company began in Minneapolis, today it also serves St. Paul, Minnesota, Austin, Texas, Denver, Colorado, and recently expanded to include Seattle, Washington, Orlando, Florida, Little Rock, Arkansas, Las Vegas, Nevada. and even Hawaii. bite 4

Using in-house developed technology, the company uses an algorithm which measures cooking time, the number of orders being placed, available drivers and even traffic flow to generate as precise an arrival time as possible. Customers, who place and track their order in real time online or through the Bite Squad app, get a text or call, including the driver’s picture, when they are nearby.  bite 1

The company began with only 5 drivers and service to 17 restaurants. Today has 4,000 drivers, who are employees of the company, not “contracted drivers”.  All drivers are in clearly marked cars, wear uniforms, and must use insulated boxes.

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The company operates a restaurant food delivery service. Bite Squad claims to have thousands of restaurants and the company delivers within 7 miles of any given restaurant.  Gift cards are available and pre-scheduled delivery is also available.

In 2017, the company acquired TakeOut Taxi, which opened up the Bethesda, Maryland, market to Bite Squad.

Bite Squad was late introducing a mobile phone app, but did put one in the iTunes store in late 2015. Company headquarters remain in Minneapolis, Minnesota. bite 5

 

Bite Squad FAQs

Question 1: What is the phone number for Bite Squad?
Answer 1: The phone number for Bite Squad is (763) 400-4904.

Question 2: Who is the CEO of Bite Squad?
Answer 2: The CEO of Bite Squad is Kian Salehi.

Question 3: Who founded Bite Squad?
Answer 3: Bite Squad was founded by Kian Salehi & Arash Allaei in 2012.

{ 14 comments… read them below or add one }

Tyler Coke March 26, 2018 at 7:31 pm

Order # 5553895
We’ve been treated poorly by bitesquad & I’m not giving up until we receive a full refund.
We ordered around 6:30, order delayed 42 minutes, it finally arrives at 8:30 & it wasn’t even our order. We ran and caught the driver before he left & he said he’d call dispatch & handle it.
We called the restaurant and said we were one of the 2 people who’s food had been mixed up & the guy was there waiting for the food, ok, that’s fine. We called bitesquad and let them know this and they said the same thing plus a credit of $15 for our trouble. Well, we called back an hour later because food NEVER came. We called restaurant and the guy left with our food, but he must have delivered it to another person because we never got it. Now bitesquad says they won’t refund because it shows it delivered AND that we legit threw the food in the drivers face!!! Are you kidding me?? There was zero food to be thrown because he never showed!! It was probably the other pissed off customer. Now customer support is blaming us for that and won’t give us a refund because of our rude behavior.
Are you kidding me?
We are a struggling family with a very sick infant. We went to bed hungry, beyond angry last night, & $44 poorer. How would you feel if this was you?

Reply

Brandalynn Collins s March 14, 2018 at 11:44 pm

To who it may concern,
My boyfriend and I ordered food through you guys from chili’s. When I got my food everything but one thing was wrong. I got fried pickles and they let them sit so long that they were soggy and just nasty. I got the chicken crispers and those were fine but the fries that came with them were cold and soggy, the Texas cheese fries we ordered were cold and soggy and the cheese had hardened so we had to rip the fries apart. My boyfriend ordered a pink burger and it was cooked all the way through and his fries were bad as well. The only good thing about the order was the egg rolls we got. I called chili’s and they told me I needed to call you guys and get my refund. I spent over an hour on the phone going back and forth between bitesquad and Chili’s and I am not very happy. I was given multiple answers to what time the call center for bitesquad closes and what I could get back for my bad food as well as being hung up on by one of your reps (no I don’t remember her name) I do not want any credit. I want my money back. I spent so much money for my food to be bad. And as I know you guys just deliver the food, if you guys have my money then I want it back. I spoke with Cynthiana who told me it was not policy to give a refund but then told me she would give me a 30$ credit and refund my fries. So I asked her if she can refund my fries then she can refund the rest of my food. But no I got stupid answer after stupid answer.

I was told I can reach out to corporate through this email and I would like a email back or a call at 727-873-XXXX in regards to who will give me my refund back.

I do not have all of the pictures of the different food as I was told to wait till the next day to call bites quad and found out the next day I needed pictures so I only have one. But this is how bad it was. For order number 5295831

Thank you so much,
Brandalynn Collins

Reply

William Mazzaccaro February 14, 2018 at 7:37 pm

I worked at Bite Squad last year and have not received a W2 yet.
Can you email a pdf or send your EIN if I can import to tax program.
Thanks!

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William Robinson February 8, 2018 at 3:26 pm

Me: I have a major complaint. My order was dropped off at another location and the driver seems to think that it is okay when it was not at the same company.

I want a new order, I dont want to wait another hour or refund me my money and I never have to use you again but this is ridiculous, he had one job and that was to deliver it to the right location, how hard is that he had the address.
One moment please while we connect you with a Bite Squad agent…
Ariana: Thanks for chatting with Bite Squad. Sorry about that! One moment please.
Could you please clarify? Did you receive your order? And can you confirm your delivery address for me as well please?
Me: No he dropped it off at another company
my delivery address is the same it has been for my previous orders
XXXX Hood Road, Greer SC
Ariana: I just spoke with the driver and he confirmed he left it with the security desk at the address listed! He had tried to call, but they to him they aren’t always able to answer their phones so they’d bring it to you as he didn’t have access to other entrances.
Are you able to check with security for your order?
Me: That is a lie because WE DONT HAVE A SECURITY DESK!!!!!!!!
i AM EMAILING Kian Salehi and let him know of the terrible service I am receiving
He delivered it to Mitsubishi we are at Cott Beverages he lied and trying to cover his a** when he messed up.
there is only one XXXX Hood Road in Greer
I want all of my money back immediately
What is your last name
Ariana: One moment
A manager is calling you now. Is there anything else I can help you with today?
Me: you have not done anything for me
Ariana: As a one-time courtesy, we are refunding this order in full to the card you paid with. This may appear as a voided amount or a refund in 3-5 business days. Please note that going forward, we’ll only be able to offer Bite Squad credit for your order issues.
Is there anything else I can help you with today?
Me: Again you have not done anything for me, acting like you are doing me a favor by refunding my money back for a service you never completed is not doing me a favor
Ariana: I am trying to assist you in figuring out a resolution to this issue and what happened.
Are there any further questions I can assist you with?
Me: You know what happened your driver delivered to the wrong location. He is too stupid to work for Bite Squad and should be fired.
You trying to make it sound like you are trying to help me resolve the issue when you have done nothing but anger me and by the way my phone never rang so I guess I imagined that too
Ariana: Thanks for using Bite Squad, have a great day!
Thank you for contacting us.
Chat session disconnected.
Thank you for your feedback!

Reply

Alanea Beverley December 15, 2017 at 4:11 pm

JAMES BLANKENSHIP (sorry to CAP) but I didn’t make it to orientation because he thought me asking if I could bring in a person to interview was a dumb question. I asked over the phone very nicely if if it was ok. He asked me quietly to calm down as if I was being aggressive or something so…I read his reviews and apparently he is very unprofessional. He needs to be aware so I can resume.

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Bobby henderson December 7, 2017 at 5:19 pm

I started with bite squad on June 6 of this year. I was with chef shuttle for 2 years when they sold to bite squad. I was a terminal manager for a small trucking company in Memphis, when one of the owners , David Perdue was elected to us senate and other owner, sonny Perdue, was appointed secretary of agricultural. They shut down our trucking company and I still wanted to work so here I am. This was the worst run company that I have ever seen. We had 3 managers in 6 months and you would not believe the issues that came up. These people willl be out of business if they continue to run their company as we do in Memphis within a year.

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Alanea Beverley December 4, 2017 at 7:56 pm

Alanea Beverley December 2, 2017 at 1:28 pm
Omg I just got off the phone with him this morning. He thought I was yelling at him, I was only asking for to bring in someone for an interview. Is this man strung out on something? He said don’t call me on the weekend. I was scheduled for 3pm today.

REPLY
Edward Stewart

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Sadia Khan December 1, 2017 at 11:37 am

Hi,
My name is Sadia Khan I am from Southeast Asia and with middle eastern community, and currently living in Orlando Florida, as I have seen bite squad drivers, I would like to meet the person who handle new accounts as I can help to get more restaurants on bite squad delivery list. This will be a great apportunity because we have many restaurants which will be very interested.

Sadia Khan

I can speak Hindi, Urdu and English.

Reply

Patrick Melhorn September 26, 2017 at 6:22 pm

Aloha,

I have asked my two managers in Hawaii, Doug and Keith and a dispatcher in Minnesota, Kyle about Bite Squad’s very deceiving payroll practices and genuine lack of concern for driver safety. No reply. I’ have also had a serious job injury, through none of my own neglect. No answers, just ignored repeatedly. Starting to believe it may be time to retain legal advise officially.

Reply

david a bond September 5, 2017 at 8:11 pm

Hi I’m a driver for your company in saint Petersburg Clearwater FL and I was in a accident in April of this year still dealing with workers comp and I’m trying to find out what the hold up or problem is with a simple request

Reply

Steve Popp July 18, 2017 at 12:10 pm

I would like to visit with someone, who can chat about using systems to ensure food safety and integrity. I currently have a chain of over 100 restaurants that has raised the question numerous times about HACCP during the delivery.
My phone number is (503) 924-XXXX
Thank you.,
Steve Popp

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Joseph Neal May 3, 2017 at 12:25 pm

I was fired by James Blankenship after working 200 plus hours and I want to reach the owner about how unethical and rude James is

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Alanea Beverley December 2, 2017 at 1:28 pm

Omg I just got off the phone with him this morning. He thought I was yelling at him, I was only asking for to bring in someone for an interview. Is this man strung out on something? He said don’t call me on the weekend. I was scheduled for 3pm today.

Reply

Edward Stewart February 15, 2017 at 2:19 pm

I need someone to contact me immediately about an issue I have with the scheduler in Columbus Ohio. My father just died and I am not receiving the proper feedback given these unfortunate circumstances

Reply

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