Big Y Corporate Office - Corporate Offices & Headquarters

Big Y Corporate Office

Big Y Foods Corporate Office Address

Big Y Foods
2145 Roosevelt Ave.
Springfield, MA 01102

Contact Big Y Foods

Phone Number: (413) 784-0600
Fax Number: (413) 732-8475
Website: http://bigy.com/
Email: Email Big Y Foods

Executives

CEO: Donald H. D'Amour
CFO: William D. White
COO: Charles L. D'Amour

Big Y Foods History

Brothers Paul and Gerry D’Amour bought the Y Cash Market in Chicopee, MA in 1936. Y Cash Market was at an intersection where two roads converged to form a Y.

In 1947 the D’Amour brothers opened a second Y Cash Market store. In 1952 the brothers opened a 10,000 square foot store in Chicopee, MA, near the Westover Air Base. Because the store was bigger and more modern than other supermarkets in the area, the brothers named the store “Big Y Supermarket.”

In 1960 the brothers expanded to Northampton, Massachusetts with a 30,000 square foot store, the biggest in Western Massachusetts at the time. By 1968 the company had six locations.

Big Y turned 50 in 1986; on this anniversary the chain had 21 locations and 1,600 employees.

Today Big Y has 60 locations in Massachusetts and Connecticut, many of which are located in the metropolitan areas of Springfield, Worcester, and Hartford. Big Y is one of the largest independently-owned supermarket chains in New England and employs 8,500 people.

{ 12 comments… read them below or add one }

BigYBigBully! December 2, 2016 at 3:44 am

So many people complain about service at big y but have you ever stopped and talked to a normal employee? (I am talking about a non manager) about their experience with the company? About how they are hired without being told rules and then threatened when they dont follow them, how they have had all their hours cut before holidays (when they need the money the most) even though their stores are kept open in some areas 2-3 hours later then needed. If the store closed earlier then that person would have been working earlier when the help was needed vs. later on by him/herself when the store was empty. Did you stop to think the employees in big y are made to feel if they don’t pick up extra hours, work 12-16 days straight or more and grab double shifts they won’t get offered hours at later times, then the following weeks to they go from 40 hours to 17? An employee was told by management that his 2 year old son in the hospital from a car crash came only after the company, anything for the $, How about promised health insurance and after hired they taken back And now they have nothing….. Here’s one for you, I witnessed a store manager yelling at his employee making her cry because she went outside on her break for fresh air, saying her breaks are still big y’s time and not her time and she has to be available to work at any time during her break, funny I say her break but what is it if not just a scam telling their employees they have a break and then telling them they aren’t allowed to walk out of a stressful situation. Now I’m sure many people would agree but obviously you shouldn’t be walking off the property but since when can’t you get fresh air, no wonder your employes are always mad, their health insurance was taken from them, even in their 15 minute breaks big y works them and they can’t even go outside and look up at the sky, even criminals get the freedom to go outside (and yes criminals work and get paid in jail lol) hell walk by a punch clock and look at all the rules, they aren’t even allowed to take a break anymore in the café area because shoppers may not buy food there if they see an employee eating lol no just kidding once again it’s big y cuts down its employees for the mighty dollar saying that the 3 out of 10 of so tables I’ve seen in the stores I’ve visited being taken up by employes in the past could have been used by Customers but the employees are buying and eating food too right? no one seems to care when it gets pointed out that there’s never even close to a full house in big y café well not here in northern CT. Ask an employee about how they’re treated, and when they smile and say good, know that even that is big y policy, ask about the 10 foot program and how even when walking out the door every employee is required to stop and ask you if you need help. Look around big y sometime when shopping and imagine having to stop and Ask every single person within 10 feet if they need help, even if everyone said no you’d never get out the door or god forbid to the bathroom. And the horror stories about the intake where videos are shown making people believe unions are bad, you know what maybe that’s the problem. There is no oversight. They say big y is “Family owned and operated” and that’s supposed to make you feel better? Like a whole money hungry group of relatives couldn’t possibly cut theyre employees down to almost nothing just to make a buck…. And before you think “All supermarkets are like that” No they are not even close to as bad to their employees.

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Mary November 13, 2016 at 3:32 pm

Please, please talk to your staff about the importance of not being patronizing when talking to the elderly and NEVER, EVER USE TERMS SUCH AS; DEAR, SWEETIE and HONEY!!!!

I am a 67 year old woman and every time I visit one of your stores – sure enough someone will use one of the above expressions when talking to me (when I complain today at the Wilbraham, MA store the lady insisted that it was a “term of endearment” – Yes, it is if my husband uses but not a complete stranger!!! By the way, females are the vast majority guilty of this VERY annoying habit. Thank you and if this doesn’t stop I will stop going to Big Y!!!

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Carefree December 2, 2016 at 3:45 am

OK sweetie

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Paulette Obertz August 18, 2016 at 4:04 pm

Dear Big Y
I want to thank you for you generous gift. I want to especially thank Bettie Boggis, from Corp consumer relations. I love my Big Y in Monroe ,Ct 06468 Great store to shop. Again thank you for all you do..

Regards,
Paulette Obertz

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Paul Vasseur January 25, 2016 at 10:48 pm

This is for the CEO of Big Y. I read recently that since the state of Connecticut has an open carry policy for firearms (providing the carrier has a license and a permit) that they are allowed to go into grocery stores among other public places. Some stores in CT have banned open carry in their stores and I was wondering what Big Y’s policy was. I, personally son’t like guns and think we have a right to feel safe while we shop in our neighborhood grocery store. i have shopped at your store in Manchester, CT since it opened more than 25 years ago. I like the staff and the environment and the quality of the food and service. I’m a 65 y.o. man with disabilities and I certainly couldn’t run out of a store if I had to because of gun fire. If your policy is to allow open carry (which I have never personally witnessed), I would have to think about going to a store that doesn’t. I’d be interested to hear from other customers about this. I understand there is a national movement to ban open carry in public places like grocery stores and libraries and hospitals, etc. The 2nd amendment didn’t mean for our neighborhoods to turn into the wild west. I think grocery stores should be gun free zones. What do you think?

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Judith August 10, 2015 at 1:09 pm

Please forward this to CEO Mr. Donald H. D’Amour. I called Betty 4 times, she never picked up the phone. This has been submitted to the Big Y Customer Service website:

Wednesday, 8/5/15, I had an horrible experience as a long term Big Y customer, in the Walpole Big Y. I did my weekly shopping and hoped to redeem a recent raincheck for a buy 1 get 2 free promotion. At the checkout, I had six of the raincheck items, as such I such I should have been charged for 2 items. A woman who was identified as “the front end manager” looked at the raincheck, did not listen to me when I told her that I should be charged for two, and charged me for 3 items. I noticed the error immediately and asked for my raincheck back so that I could get a refund at the service desk. I said “hi” to the girl at the service counter, showed her the raincheck and my receipt to verify that I had been overcharged. She looked at it and said I bought 3 and received 3 free. I showed her the raincheck and the receipt to confirm to her that I should have only been charged for two and offered to show her the six items in my shopping bags. She became explosive and loud and yelled at me “I don’t like your attitude”. She repeated this 3 more times. I did not respond to her verbal abuse. I simply maintained eye contact and offered her a penny so that my refund would be in dollars without change. After she gave me the refund, I left the store. I noticed the “front end manager” roll her eyes at me as I departed. In the surrounding community, shopper can spend their hard earned dollars at Hannaford, Trader Joe’s, Stop and Shop and Shaws. I will be doing just that from now on. If Big Y hopes to continue their successful expansion in the region, I suggest they embrace the retail mantra: “The customer is always right”. The employees of the Walpole Big Y, do not understand this concept. This customer was right then, and she’s right now when she tells Big Y management, with staffers like these – you are not in a customer service business. Your customers deserve better, and they will find that with your competitors. I will not spend another penny in any of your stores and will share that with my neighbors, friends and family.

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vernon goddard jr May 26, 2015 at 6:11 pm

hello do you know the big y lets its worker treat customer like trash i call the big y supermarket the customer service rep betti think so i ask to speak to her boss and blow me off not tell him i wanted to talk to him if this how you treat your customer someone need to lose there job like the manger derck the manger at the spencer mass store he think it is no big deal that customer are treated like trash from worker in that store let see if the want to make it right talking to betti at customer service no gig seal how fast can they make it right

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Andrew Foster March 7, 2015 at 4:42 pm

Please forward this to Michelle D’Amour.

Greetings. I’m writing on behalf of the staff at the Little Y in Southampton. My son Mattias recently aged out at 10 years old. He has some significant developmental delays. Andrea, Nikki, and the rest of the staff have been patient, compassionate, fun, and generally wonderful with him for many years. In fact, turning 10 was a mixed bag for him – wonderful for the new privileges, but sad due to no more LIttle Y. Now my 4 year old gets to play with them, and it is a highlight of his week.

Thank you for this service that serves children and their parents.

Best,
Andrew Foster

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Chandra January 27, 2015 at 10:51 am

No one looks at these email about horrible costumer service in hewlette?

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Heather November 7, 2014 at 10:01 am

I’m so glad to see that ‪#‎bigy‬ gives a crap how customers are treated by employees I’m so glad I have other options when it comes to my grocery shopping as I will never ever step foot in the chain again. Telling a customer to move because they are trying to navigate around your stupid thanksgiving display and you are behind me with a hand full of boxes is not my Damn problem. I Was Not Born With Eyes Behind My Head To See You there. Tried calling corporate but nobody available to take a call endless voice mail and I won’t waste my time leaving a vm so maybe someone from this “world class supermarket” will call me back. Move. Not Excuse Me. So done

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Pamela Connett April 10, 2014 at 11:51 am

I would like to know who I can contact about an on going problem with my Silver Savings Card.. My big Y is Southampton MA, I have worked with at least 5 different people at different times to resolve the problem … each time they have assured me the problem in fixed . The problem has been on going since Dec 2013. As of March 2014 I thought it was fixed until my visits yesterday when the problem happened again and the cashier handed me a silver coin ….. I dont want the coins I have a card I want the savings …

My frustration is I think about all the savings Ive missed out on since Dec2013.

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Den Gust February 4, 2016 at 4:09 pm

My wife buys lunch meat and always ask for the meat to be cut thin. The woman who was assisting seem to understating what my wife was asking for…But when my wife got home all but two slices were thin and the rest thick. I have once before had this problem, complained to the Stratford store and again I received my ham cut way too thick and that is jeopardizing my health due to I can only eat food that I can swallow and not choke on! I think your store needs an internal investigation on how employees are not following customers words, directions! Firing these numbnut no good sob’s who are hurting people’s lives. I ask that you contact us so you can better understand our point. I want to live and not choke on food from BigY Stratford CT.

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