Big Y Corporate Office - Corporate Offices & Headquarters

Big Y Corporate Office

Big Y Foods Corporate Office Address

Big Y Foods
2145 Roosevelt Ave.
Springfield, MA 01102

Contact Big Y Foods

Phone Number: (413) 784-0600
Fax Number: (413) 732-8475
Website: http://bigy.com/
Email: Email Big Y Foods

Executives

CEO: Donald H. D'Amour
CFO: William D. White
COO: Charles L. D'Amour

Big Y Foods History

Brothers Paul and Gerry D’Amour bought the Y Cash Market in Chicopee, MA in 1936. Y Cash Market was at an intersection where two roads converged to form a Y.

In 1947 the D’Amour brothers opened a second Y Cash Market store. In 1952 the brothers opened a 10,000 square foot store in Chicopee, MA, near the Westover Air Base. Because the store was bigger and more modern than other supermarkets in the area, the brothers named the store “Big Y Supermarket.”

In 1960 the brothers expanded to Northampton, Massachusetts with a 30,000 square foot store, the biggest in Western Massachusetts at the time. By 1968 the company had six locations.

Big Y turned 50 in 1986; on this anniversary the chain had 21 locations and 1,600 employees.

Today Big Y has 60 locations in Massachusetts and Connecticut, many of which are located in the metropolitan areas of Springfield, Worcester, and Hartford. Big Y is one of the largest independently-owned supermarket chains in New England and employs 8,500 people.

{ 9 comments… read them below or add one }

Paulette Obertz August 18, 2016 at 4:04 pm

Dear Big Y
I want to thank you for you generous gift. I want to especially thank Bettie Boggis, from Corp consumer relations. I love my Big Y in Monroe ,Ct 06468 Great store to shop. Again thank you for all you do..

Regards,
Paulette Obertz

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Paul Vasseur January 25, 2016 at 10:48 pm

This is for the CEO of Big Y. I read recently that since the state of Connecticut has an open carry policy for firearms (providing the carrier has a license and a permit) that they are allowed to go into grocery stores among other public places. Some stores in CT have banned open carry in their stores and I was wondering what Big Y’s policy was. I, personally son’t like guns and think we have a right to feel safe while we shop in our neighborhood grocery store. i have shopped at your store in Manchester, CT since it opened more than 25 years ago. I like the staff and the environment and the quality of the food and service. I’m a 65 y.o. man with disabilities and I certainly couldn’t run out of a store if I had to because of gun fire. If your policy is to allow open carry (which I have never personally witnessed), I would have to think about going to a store that doesn’t. I’d be interested to hear from other customers about this. I understand there is a national movement to ban open carry in public places like grocery stores and libraries and hospitals, etc. The 2nd amendment didn’t mean for our neighborhoods to turn into the wild west. I think grocery stores should be gun free zones. What do you think?

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Judith August 10, 2015 at 1:09 pm

Please forward this to CEO Mr. Donald H. D’Amour. I called Betty 4 times, she never picked up the phone. This has been submitted to the Big Y Customer Service website:

Wednesday, 8/5/15, I had an horrible experience as a long term Big Y customer, in the Walpole Big Y. I did my weekly shopping and hoped to redeem a recent raincheck for a buy 1 get 2 free promotion. At the checkout, I had six of the raincheck items, as such I such I should have been charged for 2 items. A woman who was identified as “the front end manager” looked at the raincheck, did not listen to me when I told her that I should be charged for two, and charged me for 3 items. I noticed the error immediately and asked for my raincheck back so that I could get a refund at the service desk. I said “hi” to the girl at the service counter, showed her the raincheck and my receipt to verify that I had been overcharged. She looked at it and said I bought 3 and received 3 free. I showed her the raincheck and the receipt to confirm to her that I should have only been charged for two and offered to show her the six items in my shopping bags. She became explosive and loud and yelled at me “I don’t like your attitude”. She repeated this 3 more times. I did not respond to her verbal abuse. I simply maintained eye contact and offered her a penny so that my refund would be in dollars without change. After she gave me the refund, I left the store. I noticed the “front end manager” roll her eyes at me as I departed. In the surrounding community, shopper can spend their hard earned dollars at Hannaford, Trader Joe’s, Stop and Shop and Shaws. I will be doing just that from now on. If Big Y hopes to continue their successful expansion in the region, I suggest they embrace the retail mantra: “The customer is always right”. The employees of the Walpole Big Y, do not understand this concept. This customer was right then, and she’s right now when she tells Big Y management, with staffers like these – you are not in a customer service business. Your customers deserve better, and they will find that with your competitors. I will not spend another penny in any of your stores and will share that with my neighbors, friends and family.

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vernon goddard jr May 26, 2015 at 6:11 pm

hello do you know the big y lets its worker treat customer like trash i call the big y supermarket the customer service rep betti think so i ask to speak to her boss and blow me off not tell him i wanted to talk to him if this how you treat your customer someone need to lose there job like the manger derck the manger at the spencer mass store he think it is no big deal that customer are treated like trash from worker in that store let see if the want to make it right talking to betti at customer service no gig seal how fast can they make it right

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Andrew Foster March 7, 2015 at 4:42 pm

Please forward this to Michelle D’Amour.

Greetings. I’m writing on behalf of the staff at the Little Y in Southampton. My son Mattias recently aged out at 10 years old. He has some significant developmental delays. Andrea, Nikki, and the rest of the staff have been patient, compassionate, fun, and generally wonderful with him for many years. In fact, turning 10 was a mixed bag for him – wonderful for the new privileges, but sad due to no more LIttle Y. Now my 4 year old gets to play with them, and it is a highlight of his week.

Thank you for this service that serves children and their parents.

Best,
Andrew Foster

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Chandra January 27, 2015 at 10:51 am

No one looks at these email about horrible costumer service in hewlette?

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Heather November 7, 2014 at 10:01 am

I’m so glad to see that ‪#‎bigy‬ gives a crap how customers are treated by employees I’m so glad I have other options when it comes to my grocery shopping as I will never ever step foot in the chain again. Telling a customer to move because they are trying to navigate around your stupid thanksgiving display and you are behind me with a hand full of boxes is not my Damn problem. I Was Not Born With Eyes Behind My Head To See You there. Tried calling corporate but nobody available to take a call endless voice mail and I won’t waste my time leaving a vm so maybe someone from this “world class supermarket” will call me back. Move. Not Excuse Me. So done

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Pamela Connett April 10, 2014 at 11:51 am

I would like to know who I can contact about an on going problem with my Silver Savings Card.. My big Y is Southampton MA, I have worked with at least 5 different people at different times to resolve the problem … each time they have assured me the problem in fixed . The problem has been on going since Dec 2013. As of March 2014 I thought it was fixed until my visits yesterday when the problem happened again and the cashier handed me a silver coin ….. I dont want the coins I have a card I want the savings …

My frustration is I think about all the savings Ive missed out on since Dec2013.

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Den Gust February 4, 2016 at 4:09 pm

My wife buys lunch meat and always ask for the meat to be cut thin. The woman who was assisting seem to understating what my wife was asking for…But when my wife got home all but two slices were thin and the rest thick. I have once before had this problem, complained to the Stratford store and again I received my ham cut way too thick and that is jeopardizing my health due to I can only eat food that I can swallow and not choke on! I think your store needs an internal investigation on how employees are not following customers words, directions! Firing these numbnut no good sob’s who are hurting people’s lives. I ask that you contact us so you can better understand our point. I want to live and not choke on food from BigY Stratford CT.

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