Best Western Corporate Office - Corporate Offices & Headquarters

Best Western Corporate Office

Best Western Corporate Office Address

Best Western International, Inc.
6201 N 24th Pkwy
Phoenix, AZ 85016

Contact Best Western

Phone Number: (602) 957-4200
Fax Number: (602) 957-5641
Email: Email Best Western


CEO: David Kong
CFO: Mark Straszynski
COO: Scott Gibson

Best Western History

Best Western was founded in 1946 by hotelier M.K. Guertin as an informal referral system for member hotels.

By 1963, there were 700 member hotels, making them the largest chain in the industry.

In 1964, Canadian hotels were admitted into the association.

In 1977 the company began using the phrase, “world’s largest lodging chain”.

In 1980, Denmark, France, Finland, Spain, Sweden and Switzerland joined the association.

In 1995, the company launches website.  By 2005, the are booking $1 million in reservations per day online.

In 2004, Best Western became the official hotel of Nascar.

Today, Best Western is made up of over 4200 hotels worldwide with nearly half of those in North America.

{ 210 comments… read them below or add one }

Michele Dormeier May 28, 2016 at 12:09 am

I don’t think they read these or care!!


Michele Dormeier May 27, 2016 at 11:50 pm

I have stayed at your hotels every time I have traveled with my boys being in the military. I was very pleased with my experience until my youngest boy went into the air force. He went thru basic and tech school, then got transferred to his first base. He left our home in Illinois and was only allowed 8 hours of drive time. He had to go to Eglin AFB in Florida, so he made it to Birmingham,Alabama in his time frame. He tried to check in the Best Western there and they thanked him for serving our country. Then they went to put his information into their computer and noticed that he was under 21 and would not let him stay there.Needless to say, I work in a military setting and I made sure that none of your usual fans no longer stay there!!!


TLawson May 26, 2016 at 4:18 pm

I booked a room 11 days ago for a education conference at the end of July. I was notified that the conference had to be moved to another city. I tried to cancel the reservation today, but was told that it couldn’t be cancelled because the cut-off date for cancellation was July 31, 2015. To clarify, I would have had to cancel the reservation 10 months BEFORE I made the reservation. Absolutely absurd!! I will never stay at a best Western again and I put trash the hotel chain all over social media.


Teresa May 22, 2016 at 10:35 pm

I would not recommend the Adams inn to any one, for what they put my family through this evening, they had a baby 8 days old and had to sit in the lobby for almost 2 hrs we reserved a room in advance and explained it was for a young couple with an infant, well because of some mix up on their end they were subjected to this inconvenience ,they tried to explain to the female employee , and her reply was and so what do you want me to do very sarcastic, and and they were shocked at the treatment they got from her, they decided to leave and were able to book a room @ the Marriot in braintree, wher they could finally take care of the needs of their 8 day old baby, and settle in for the night,, to top it all off they still charged us for the room, because they require a 24 hr notice for cancellations, but they were in the lobby trying to check in for almost 2 hrs,, and charged the 279 dollars regardless of the errors , and no apology , no refund, they will never go there , we would never go there and would not recommend them to anyone , bad experience all around . they managed to ruin what was supposed to be a beautiful day . The Adams Inn in Quincy need to learn how to treat their patrons.


Edward May 21, 2016 at 5:02 pm

What a joke you guys offer a free night if I stay 2 nights and then you never honor that. I ended up going to La Quinta Inn where they actually honor the points and offers that they advertise. I called with these complaints and no one took care of me. I use to always stay at Best Western and purposely go out of my way to find one of your hotels however now I will never stay at the Best Western in my life. Anytime I get the chance to talk down against Best Western I will and I do! I will always continue forever demeaning and belittling this terrible company. If you say stay 2 nights get a night free you need to honor that if you don’t then you are just low-life scum Liars!


Kelly murphy May 19, 2016 at 11:54 am

Have never in my lifetime done a review for a hotel but I travel all the time and never had an like this; the first night of a 5 night stay I pulled the sheets back and discovered dirty, blood-stained sheets! Slept on top of the spread and talked to the front desk lady the next day. She apologized profusely and said she would take care of it herself. 2nd night- got to room late and the same blood-stained sheets were still on the bed! Front desk guy apologized profusely and gave me keys to a different room. Next morning same lady says she will personally clean the room. 3rd nite- get back to the room and the same dirty, blood-stained sheets are STILL ON THE BED!!!! I proceed to take the sheets off and take them to front desk; after some choice words the guy apologized and goes up and cleans the room and finally changes the sheets!! Best Western Huron SD!


Ashley Curry May 16, 2016 at 10:55 am

It is May 16, 2016 and I am having my wedding reception at the Best Western in Monticello IL on Saturday. It has been a nightmare going forth with this reception since the minute we booked everything a year ago. It has been extremely stressful as no one seems to relay any information with anyone. The staff is extremely rude. The management team doesn’t keep their appointments with you and they tell you one thing and do or say another. I’m extremely unhappy with everything I have gone through with this hotel and honestly am worried about my reception this coming Saturday. Had I known it would be this difficult for the staff to deal with a reception I would have gone somewhere else.


Joni May 15, 2016 at 11:02 am

Stayed at Best Western Plus in Savannah, GA. Gobs of bubblegum on carpet in our room. I got down on my hands and knees and pulled as much out of carpet as I could. Obviously housekeeping didn’t clean because it was a big yellow mess as soon as you walked through the door! Then, at the breakfast bar, I had a plate ready to get some eggs and the desk clerk came in front of me and got a plate of food!


Anne April 23, 2016 at 10:03 pm

I booked a room at the Best Western Plus in Spokane WA the first room they gave us stunk so bad of body odor that we couldn’t even stay in it they gave us another room it smelled like covered up body odor. We had planned to meet up with other family they wanted to stay at the grand hotel so I booked them a room thru my Expedia account there the next morning I get a call that my daughter got hurt at a softball game and I needed to return home . So I let the front desk know they said that was fine . When I got down there she informed to call Expedia because I had booked thru them to make a long story short the girl had impersonated a manager and used my phone number to access my Expedia account when she found out I had another reservation she assumed that I was going to another hotel which shouldn’t of mattered anyway I checked but it was for someone else so said she wouldn’t give me my money back . There beds were terrible it smelled in there . And I would never stay there again


Bill McKee April 22, 2016 at 8:29 pm

Stayed at the Roehampton in Toronto. Had the following problems:
1. Postage stamp sized parking lot with cars parked every which way. Was told it was valet parking only and I would have to hand over my keys. I decided to park one block away.
2. After checking in I was told an additional $100 would be on my credit card in case of room charges. I asked if this was Best Western policy and was not given a direct answer. On checkout I asked if they wanted my card to refund this deposit and they said it would automatically happen. It better.
3. Room 516 was hot and stuffy. I turned thermostat to Cool; turned temperature setting as low as I could; turned fan on high. NOTHING.

Will not return


Allyn Flaharty April 20, 2016 at 5:05 pm

I stayed at the Best Western Placerville, ca. They only had one room left. It was foul. It was the meeting room/bed room. Apparently they had a meeting the prior day or earlier that day. There was feces left in the toilet that was unflushed. We got in about 3 am. They manager began beating on our door at 10:20 am. Once I was finally awake I asked what was going on. Well apparently someone left their passport in our room, was what I was told. Well come to find out it was a WINE TASTING PASS, that only costs 60.00. They rudely told us too bad. Wouldn’t refund anything even though our room wasn’t sanitary and they woke us up. It’s with the money to stay at a higher class hotel anymore, been disappointed with Best Western more than once and it keeps getting worse.


Nicki Knowlton April 11, 2016 at 11:32 am

My husband and I booked a room at Best Western in Yulee, Florida for five nights over Easter of 2016. We booked a month in advance and requested a handicapped room with walk in shower. Since I had booked with a discount agency that I found online, I then called the hotel in Yulee direct to make sure we would have the handicapped room. When we arrived , we were put into a room with a tub, which didn’t even have bars to hold onto to get in and out and no seat for my husband to use. When I went down to exchange the room, I was told that it was a handicapped room, that after all deaf people are handicapped too. I have never heard anything so stupid in all my life. I asked what accommodations had been made in that room for a deaf person, to which I received no reply. They said they called hotels across the street but nothing was available, which we found out later was a lie. We will never stay in another Best Western and have been spreading the word as to how we were treated. We called corporate but no one wanted to do anything to help us with this problem. Keep in mind this was over Easter weekend and also on spring break. The best they could do was place us in a room over 60 miles away which was not acceptable. One thing I do not understand is why hotels only have one or two rooms that are equipped with walk in showers. There are alot of senior’s who travel and need these accommodations. Change out some of those tubs for walk in showers.


Paula Haby April 15, 2016 at 4:59 pm

I was very sad to arrive in Gatesville Texas Best Western to find out it is no longer a BW. I don’t understand why y’all think it’s not up to your standards. It is a very personal place to stay. The employees are great. I stay there often. What a shame to loss my points as I will still stay there. No other nice hotel in town. Service & personalities are much more important than the changes you wanted. Shame on y’all !


Tracey Valencia March 30, 2016 at 7:48 pm

Westchase Best Western Plus – staff does not clean.
We are at hotel while our home is being renovated. We likely will go elsewhere while –while it is completed and will not rely on the level of cleanliness of this chain in the future.


Joe B March 31, 2016 at 7:27 pm

Los banos is no better, bed bugs and roaches at the best western executive suites on Pacheco Blvd. Stay clear unless you want bed bugs in your car and home.


Adam and Shannon Greene March 27, 2016 at 10:35 am

cedar park inn, Edmonton ab
We stayed there in 2014 while on a family vacation, experience was good. Now 18 months later we booked another week at the hotel, and we are disgusted with our experience…. The pool has a dark brown ring around the water line, and had floaties in the water, almost like the filtration system was not even on or functioning. Construction on the second floor, from about 0800 till 1945 pm, I called down to the front desk at about 1830 and requested they shut down as we were trying to put our babies to bed. NO SUCH LUCK!!!! they lepton till 1945 pm when I finally went into the hallway and gave them sh*t… And chased them away… I was mad… It is ridicules that people have to put up with incinciderate trades and hotel owners…. They want us to stay with their hotel, but are unwilling to be decient,
We are going to post photos of the ring in the pool up on trip advisor, just so no one can say I’m lying.


Joe B March 31, 2016 at 7:29 pm

Los Banos ‘s is no better, bed bugs and roaches both times we stayed at the location on,Pacheco Blvd., never again.


Michelle McCain March 22, 2016 at 4:55 pm


I am writing today with regards to my recent stay at your hotel, Best Western- Fountainview Inn & Suites Near Galleria – Houston, located in Houston, TX. I stayed three consecutive nights from 03/17/16-03/20/16. However, I had to checked out on Saturday morning and was provided with another room upon my return. My stay at Best Western included excellent service, for which I thank you, but I do have one major complaint: my second room was infested with bed bugs. Please note hotels and motels owe a duty to all guests that the facilities are suitable for humans to occupy. This is known as the warrant of habitability. Hotel and motel owners have the responsibility of inspecting their property to safeguard that Bed bugs do not exist on the premises.

This sanitation issue was not obvious to me when I checked in, as these bugs are not easily visible to the naked eye. However, I was able to see the bug clearly in the bed. Additionally, when I woke up at 2am morning covered in bites, I realized that the room was overflowing with these tiny bugs. I immediately called the manager on duty and informed her of my issue, I thank her fore her expedited service in assigning me another room but it was too late and my skin was in horrible condition because I am very allergic to theses bugs. I was given the refund on my last night and I appreciate it greatly.

Upon my return to Arlington, TX my condition worsen. I took allergy medicine and applied over the counter ointment. This did not help me and I have confirmed with a doctor that what I experienced was an allergic reaction bug bites. I have documented the bites and the bugs in the photographs attached to this email. My business often sends me to Houston, TX, and we until this enjoyed my stay, but this will change unless you can remedy this situation. I would also appreciate reimbursement for the medical services for the cost of $225 for the service not including the two prescriptions needed to fully resolve the matter. Beyond this Thank you very much for your time and consideration.

Ms. Michelle McCain


maria pineda April 6, 2016 at 2:31 pm

wow, thanks for sharing. will keep this in mind or perhaps stay somewhere else.


Matthew March 21, 2016 at 11:08 pm

Just would like to make a comment I am staying at the BW Columbia River Hotel 1001 Rossland Ave Trail, BC Canada and I noticed there was a ladybug in my room didn’t think much about it until 2,3,4 10 20 I told the front desk to switch rooms and they say they have no more rooms available, then she says that the good things is ladybug are lucky and bring people luck and that’s it, I cant believe that they treat there guest like that, I work for the second largest retail company in Canada and we use there hotels like our homes because we travel so much across Canada so we have a corporate account with them. And the best thing they can say is ladybugs bring people luck, my God can it be that simple. I have taking pictures and will bring this to my company attention to not make reservations with this hotel again.


Thelma Leep March 14, 2016 at 12:52 pm

Try to stay at Best Western in Johnson City Tn. My sister and I. We laid down to sleep we found out quickly room was infested with bed bugs. Went to front office requested money back they refused. How can this be right.


Maryanne March 12, 2016 at 5:25 pm

Best Western in Franklin TN the worse motel I have ever been in!!! Needed. A Handicap room, first you have to park in the back of the motel, in a Bank parking lot to get the wheelchair to the side walk to get to room. At that location after unloading you move the car around the motel. Why it is called a handicap room I’ll never no, can’t get the wheelchair in the bathroom.


Willard church February 12, 2016 at 3:39 pm

Do not stay at the bestwestern in Tolleson at the general manager there is just a horrible horrible man he humiliated my wife and me in front the staff and customers I will never ever stay at a best western anywhere until he is off of their payroll his name is Danny baker a terrible terrible man in customer service as a manager well as a human being


Willard church February 12, 2016 at 3:41 pm

Tolleson arizona


Bodie February 16, 2016 at 9:13 am

The property at Cortex,Colorado is a filthy nasty place


Apryl February 29, 2016 at 1:32 am

Has anyone from Best Western contacted you? I stayed for several days at the one in Mt Holly NJ and the front desk clerk Gabby Jones actually had vodka at the front counter and openly drank it even giving some to other guests. Management must not bother to check the security camera that is positioned right there. I spoke up about her drinking on the job but she was more interested in entertaining her male friend who was not a guest but saw fit to hang out there in the reception and lounge area anyway. Have tried to address this with hotel directly but received no response so I will never stay again. If their front desk staff feels its ok to drink on the job and neglect paying customers I will take my money elsewhere.


Joe B March 31, 2016 at 7:31 pm

The hotel manager at the Best Western in Los Banos ca is the same way. Talks down to guests. A terible example of a human being.


Patrice Adams February 10, 2016 at 4:30 pm

Im actually going to see what the company is going to do about it, and how they are going to reverse her mistakes, before I go the route I have planned.


Patrice Adams February 10, 2016 at 4:29 pm

So I decided I needed a home away from home, so I choose to go to the Best Western Plus Piedmont Inn and Suites located right in Powdersville, Sc. My home was in the midst of renovations. I don’t get much sleep so I decided to go to the hotel close to home, for some peace of mind. I came on Super Bowl Sunday and I wanted to lie down quickly, the first lady from guest services was sweet, courteous, and fast. She got all the proper information and was cordial with me while I got my room key and headed to my room. The next morning, I realized I had not slept properly and wanted to stay another night so I proceeded to the front desk; which was my first encounter with Ms. Patty Conroy. When I approached the desk she didn’t smile or say hello, she just kind of looked at me. So I started with a hello. She spoke back and asked what I needed. I told her that I wanted to extend my stay. She looked on her screen and said, I don’t think so, it may be already booked. Puzzled I said ok well, is there another room we could move to? She looked at the screen again and said no looks like its not that will be 110.99, so I gave her the money, she really took her time, she made sure I waited for a receipt and that was that. That night, I found out the water would not be working for the next couple of days so my fiancé and I brought clothes to wash and decided to pay for another night. Now during this time, on both days I talk to housekeeping, they exchanged my linens, gave me new ones, along with towels and conditioner, they took my trash, very nice, courteous young ladies, who smiled, and did everything I asked them to do. I went down that night and exchanged some quarters and extended my stay till Thursday, the lady there was very nice and even came to my room and program my remote, she was fast and courteous. Clothes washed, I still had trouble falling asleep, there was a man in the next room snoring, that was loud and it got louder. I finally fell asleep about 5 something. Then all of sudden there is this loud bang at the door. He told whoever- No housekeeping please. The knock continued (The quiet please sign was located right outside of the door), I said, No housekeeping today, thank you. The knocking preceded and so I got up and went to the door, the first thing she said was we must get in to clean, I said, not right now I am sleep. She said well they have to get in. I said not while I am sleep ma’am. The sign is on the door there is no reason I should be explaining this to you right now. She said well they have to, I said not now, I am sleeping and I am staying here until Thursday, I don’t need anything , when you see the sign and you must speak to me you should call first as a courtesy. She said I should not have to do anything, housekeeping needs to come in your room today. I closed the door. I had on my pajamas, breath stinks, bed room shoes, so I put on some pants and a jacket and head down to the front desk. In the elevator I’m thinking, this is the last time, this lady is going to talk to me like that and not apologize, and I need to understand exactly what just happened. I get off the elevator and I hear her talking about me. As soon as I got to the desk she didn’t apologize she did not say anything but, you have to let the housekeepers in. I looked at her and said that is the first thing she has to say to me, after disturbing my sleep and being rude and nasty as if I am not a guest in your hotel, the first thing you have to say is you have to let the housekeepers in, and she looked at me and said look, its past check out time, you have to let them in to clean it up, I said, lady I don’t know what information you have but, I am paid until Thursday… She looked at me, she said, I don’t care what you’re saying, I am looking at the screen and it says you check out today, I can take a picture if you want me too. I said, I can’t believe this, I have spent quite a bit of money on this room and you mean to tell me, your computer system is not showing that I have paid money on my room and my check out time is not Thursday. This is my fault how. She said look, you’re going to have to let them in, we clean our rooms it is a standard hotel policy. I said I’ll love it, on my on time. I said I don’t know what you are going to do. Look at your cameras last night to see if I handed the black young lady with dreadlocks the money for the room and she exchanged some dollars for me for quarters for the machine as well. I said, you came to that room and you have been rude with me this whole time, and I came to the door, you act like you were getting ready to come into the room, she said I heard a male that wasn’t listed, it was for your safety. I said are you kidding me, my safety? Two minutes before, it was because my check out time was today, then it was its company policy to let the housekeepers clean every three days, and now it was for my safety? The first young lady asked me how many adults, I said two and further more in saying that you have just admitted that you were at fault, and not once have you apologized. I’m getting renovations on my house, I can hardly sleep and now you are so happy to be so rude to someone who has paid several nights of stay as a guest here. She said stop, I don’t have to deal with this anymore, My general managers car just pulled up, I’ll get him and he can deal with this, I’m not, I’m not, hold on. I looked at the other older lady and said good, because I don’t think I should talk to you about you. She came back over and said, it wasn’t him, I said ok but it is really sad that you can’t apologize for your wrong doing. She said why don’t you apologize, I said are you serious; please let me know when your manager gets here, by call. I go to the elevator; I hear her still talking about me as I go to the elevator up to the room. When I got in there, I looked at him and just cried, he said baby- just go get the money and lets go, there’s no way. Just go ask for the money back and we can go. I go back down, very calm and over it, I asked her for the general managers number and name, and the hotel #, I also asked her for an itemized receipt for all my nights stay and I ask her for my money back so I could go. She looked at the lady and told her that she could give me my money back, as the lady had the money in her hand to hand me, Ms.Conroy asked if there was a cash deposit, and looked at me and said, no we will give you the money once you have left the room completely, I will come up and check and then you can get your money back, she looked at the older lady and said just put it back. I looked and said Wow, there is no deposit required for your room, but I see what this is, you think that I would damage someone else’s property, just because I don’t like the way you have treated me, I see, that’s fine, I will let you know when you can come up to the room to check, but this is sad. As I proceeded to the elevator, I heard her on the phone, saying yes this is Patty Conroy from the best western plus piedmont inn and suites, I entered the elevator, I kind-of figured she was calling the police, but then I put it out my mind seeing that I was leaving and, went to gather my things. I got it together, my fiancé’ left right after I went down to let her know I was leaving, because he had a meeting to go to, so I got all the things together, I called to let her know she could come up and check and no one answered, so I came down and saw the policeman, I just went on back up to get my things and when I got close to the elevator the police was there asking me if that was everything, I looked at him puzzled like yeah, sir, but why are you here, I have not been rude, she didn’t ask me to leave, I told her that I no longer wanted to stay here and I wanted a refund, she complied and I begin to gather my things, now you’re here. Why are you here, what is the meaning of this. He said I’ll explain in a moment, we just want to make sure that you have all of your things and you’re getting off the property now. I said ok, I see what this is. So she was wrong, treated me poorly, and now let me guess I’m getting kick off the property like I am a criminal, hoodlum that has raised havoc and caused trouble with someone, wow. Kick off= no trespassing from the business. The officer asked me to step outside so he could explain, so I did. He brought my things to the side and he began to explain what was going to happen. He decided to head back in to the hotel breakfast area and we sat there and talked about what happen. I told him the story and he explained to me that it didn’t matter if she was wrong that it was a private business and they have decided that they do not want me patronizing their hotel again. He said it is the same thing if someone came to your house and you didn’t want them there anymore, you can place an order on them and they cannot come to your house anymore. After that moment, if you come on the property again, you will be charged criminally and get in far worse trouble. He said I don’t see an altercation, I don’t see the problem, you are not charged with anything, but I can say they have the right to put you on no trespassing and make sure you know that you cannot be a guest here again. Now mind you I am still in this same state, pants over my pajamas, coat on, hair everywhere, breath a mess, I have that no sleep look, face ashy, no respect, no dignity, and no peace of mind, all because I choose to stay four nights at this hotel, so that’s 440, along with all the other expenses I am paying at home for my renovations, I should have just stayed at home, and delt with the drilling and noise, anyday over being treated like a no body, criminal with bad hair. I am positive if I had another skin color I would have been treated differenntly, but because I am a black woman I was treated poorly by this one woman. I have stated that the other staff was courteous and respectful, but this woman wasn’t. I work for many businesses around the United States especially here in the Upstate. I stay all over the place and have respected Best Western for a lot of my stays as well as my colleagues, clients, or family stay. The look the woman gave me, and how she treated me, you can only get that in the south, I can honestly say that I have had no problems with any other best western hotel; I have always felt welcomed, at peace, and well helped. I also have used you to facilitate meetings with my clients and the staff has always been professional and helpful to make it a success. I am also a translator for American Sign Language and have had a lot of my clients stay at Best Westerns, and we have had great service and understanding. But I can honestly say that I have not felt more ridiculed, without respect, and displaced by that emotion in a long time. For whatever reason Patty Conroy has a feeling when she sees me. A feeling that holds disrespect, and distaste for me as a person, because she has never met me otherwise. She didn’t feel I needed to be spoken too, or treated fairly. It has made me realize that even though I am a black professional woman, I will still be seen in other’s eyes as just this black girl, who is in the way. I am not working on the event, or any of my other responsibilities, I have not even gotten any sleep or taken off the clothes I had on, I am still in the same state. I am writing this letter to let people know that I will be contacting my lawyer, the NAACP, the BBB, the corporate headquarters, Chanel 7 news, and all people I know to let them know of the practices that this business has chosen this path on this day. I am also going to contact my blog buddies to get the word out of this situation, as well as all media’s FB,IG,TW. To make sure people understand what just went on and who is now the assistant general manager of the Best Western, she is the face of the company, if you are like me, you will not be treated well.


Joe B March 31, 2016 at 7:34 pm

Wow, don’t stay at the best western in Los Banos Ca, they have bed bugs, roaches and an owner that is a straight up a-hole to all the guests.


james james February 7, 2016 at 12:50 pm

woman physically assaulted at Humboldt House Inn -Garberville,Ca. saturday feb.6 2016—will your wife or children be next—-stay away from this town if you value your safety ! this is one that was reported—–MANY are not… thanks best western hotels—-you have helped to turn our town into a drug pit ! please come visit for yourself and see—-do other franchise owners not care ? I understand trying to fill rooms, but at what expense to the community ? needles constantly found in and around rooms—drug deals all day long through rooms and drive up service to cars—–WOW !! don’t believe it ? come see for yourself—-


james james February 7, 2016 at 10:49 am

so many drug addicts and sellers here—–wish the owner cared more about the community and stop renting to these people—-please go here and have a look for yourself.!!! this place is horrible.


james james February 3, 2016 at 5:51 pm

was going to talk to someone at BW—no answers-no call-backs—–if you are looking for meth/ heroin or a prostitute check into the Garberville,California Best Western Humboldt House Inn—-this place sadly has turned into the motel 6 of this town ! I would not bring children or a female to this area—-after reading the other comments here I have little faith that this post will make a difference………


Carla January 30, 2016 at 9:35 am

I emaied my complaints about my stay at the BW in Charleston,Wv, 3days ago no reply ftrm the mgr. BW apparently does not care about their nasty hotels and unhappy employees. They might listen when their hotels are empty of customer.


Kayla dugger January 29, 2016 at 7:38 pm

I was a housekeeper at best western in burley I’d what bothered me is they don’t let you wash the top blankets. I was fired due to my pregnancy medical issues it’d sad really


Essie Tolbert January 29, 2016 at 2:18 pm

January 29th 2016 stayed at the Best Western in Greenwood Mississippi 635 highway 82. First night everything started off ok woke up this morning with my face swollen and bed full of ants. I reported it to the front desk and they told me the owner is out of town. I am a Best Western Platinum member and this by far is the worst Best Western I ever stayed in. Would like for someone to contact me so I can show them proof of my face swollen because of being bit by ants.


Maria D.L Martinez January 25, 2016 at 1:32 pm

Best Western discriminate’s on it’s employee’s especially the Best Western in San Antonio, Tx Ingram Loop 410 Sea World I was fired because of my condition that’s illegal that’s discrimination because of Disability Juan Martinez is rude and treat’s female employee’s like crap very unprofessional I can’t believe this company allow’s a Manager to work there and let get away with all he does Best Western discriminate’s people with disabilities!!!


Maria D.L Martinez January 22, 2016 at 12:43 am

I was a Housekeeper at the San Antonio, Texas Best Western Sea World Loop 410 Location the Manager Juan Martinez fired me because of my my Disability I have Tuberous Sclerosis Complex it’s a rare disease not contagious causes seizures I did give him my Doctor’s excuses saying I need to have 2 day’s off he told me if my Doctor’s excuse paper’s were fake and he asked if my illness was contagious which is not but he fired me because of that I can’t believe that Best Western would let their Manager worker whatever he want’s that’s discrimination and I tried to get unemployment I was denied now im trying to find a job so I can get Health Insurance to be able to get to see Doctor’s again because of that I’m broke.


Tiffany Vorhis January 19, 2016 at 7:52 pm

The Best Western in Sayre, Pa hired my Husband’s contracting company to do some work on the hotel. The work was completed 2 months ago and we have yet to see a dime. The Manager informed us that they are not paying any of their bills and we most likely will not be getting paid either. I called Anita, the account Specialist and left a voicemail…3 days ago! Worst business ever!


Bob Clark January 12, 2016 at 4:26 pm

Never again with Best Western!!! Both local and Corporate Best Western have simply blown us off. Not even a courtesy call as follow up to the multi thousand dollar loss of our trailer and it’s contents as it was stolen from beneath the “Warning, Video Surveillance” sign, but they don’t have video surveillance! Just awful customer concern! A corporate comment was “hope you have good insurance.”


Nicholaus Prewitt January 12, 2016 at 1:49 pm

On 1/6/16 my co-worker and I checked in @ the Best Western Airport in Ontario,Ca the staff was real nice especially the floor manager.. On 1/7/16 our stay at the hotel turn for worst my co worker got out of his bed to open the curtains and that’s when the curtain came tumbling down on my co worker hitting him in is head causing him to fall and knock out one of his permanent tooth I immediate call the front desk for some help which they responded in a timely matter but the problem came in when my co worker had to go to the hospital and we couldn’t continue to our job that day.. I took pictures and I filled out a incident report but has not heard anything back from the hotel I took pictures of the room and curtain that fell… I still paid for the unpleasant stay…


Marcia Strickler January 6, 2016 at 12:35 am

I am a Diamond Rewards Member and stay at BW hotels all around the country. Most stays in the past have been great to good to acceptable. Tonight was by far the worst experience we have ever had with BW and the first time I have felt a need to file a formal complaint. If anyone from BW Corp reads this and is interested in knowing the details you can contact me through email and I will give you the gory details.

I tried to complain online in this site by clicking on the ‘send an email’ link but the link is broken and I received an error message.

I’m a tired, disgruntled and less than happy BW customer tonight.



Cami March 9, 2016 at 7:52 pm

Hello Marcia, we are receiving very poor service and I see alot of very recent complaints coming from every where!!! My family is having to stay there extended as they care for their mother in the ICU in the hospital near there. And their experience is horrible but the cheapest close to the hospital. Just curious if anyone from corporate ever reached out to you?


Tracey December 29, 2015 at 12:48 pm

My experience with Best Western airport Inn , Ft Myers was a pleasant surprise. My two sisters and I had gotten a phone call informing us of a medical emergency with our mother. Mom needed emergency brain surgery. We drove from Miami, Ft Lauderdale and Javksonville to be by her side. Our first night was spent in the hospital waiting room. Our second night we were at BestWestern Airport Inn, we were pleased at how clean and nice the room was and how pleasant the staff was to us. But, we wanted to be closer to the hospital , so the next night was spent closer to hospital but in quite a sh** hole. After that, the longer drive was well worth it to be comfortable and safe, so back to Airport Inn Best Western we went. We stayed there for 3 weeks and can’t say enough good things about the staff. A professional, kind, knowledgable and compassionate group of people. If any of the Best Western staff needs training they should come to the airport inn best western in Ft Myers, Florida. They are truly exceptional people that work there. We are great full to these people for making us feel at home through Christmas and our crisis . Thank God that mom is on the mend and Thank God also for the staff at this hotel.


Joe Mack December 27, 2015 at 8:08 am

My mother recently passed away from a horrible bout of cervical cancer and with the holidays, the day after xmas was my first chance to take a break and mourn. While on our way, we stopped at the Best Western in Clifton Park, NY. When we arrived at nearly 10:30pm we were tired from hours of driving, it just started to rain, and we realized I could not locate my credit card but had plenty of cash. When booking the room I was informed by the front desk that I would need $50 on a credit card. We both had several cards, including a business card, but none that I could charge 50 on. I then offered to give my credit card along with a 200$ deposit plus the cash for the room in advance. We were told to go try the “Red Roof Inn”!!! What manager/owner/company would want this from an employee. We were forced to empty our car onto the street in the rain while we searched for a credit card. By the time we checked in, it was 12:30 and I was livid, destroyed, and just exhausted in every capacity. This hotel was empty in comparison to other hotels in the area and now we know why. When a franchisee lets workers of this caliber run the show, people notice, have horrible experiences, and systematically exclude places like this from their life. I will continue to share my experience on every possible social media outlet available in hopes that one day some person gets treated better on a day they really needed it. The female employee was late 40’s with very short plain and dirty blond hair with glasses.


kenny December 26, 2015 at 1:41 am

I want all to know how you will be treated if attempt to stay at best western in laplata md on Christmas day after long drive from myrtle beach SC I pulled in and parked walked in then out to my van to get things ready for my stay with my parents within five min I was surrounded by police and harassed with questions and demanded my id as many people watched I was so embarrassed and humiliated people was taken pictures of me as if I was a criminal video that may find its way to you tube giving me a bad name people will make up anything . after they knew I was there to stay I was told that best western wanted me to leave the property when I done nothing at all I guess the lady was upset she had to work on xmas and wanted to ruin my xmas as well and it did I was so upset I became sick can not stop shaking while finding another hotel the special party for my parents was now ruined all prepaired food was now sitting for couple hours I would not recommend this hotel unless you enjoy being treated like a common criminal all for just stopping in to rest up from your long travel im so upset I cant even write this complaint


Wanda Getz January 18, 2016 at 9:11 pm

Me and my husband are on our honeymoon. We always stay at best western. Tonight they were fixing a water main in the parking lot and shut off water before notifying guests. I called the front desk and it took them 5 minutes to answer. They stated they were just now letting people know the water was off. I told her no, you notify them ahead of time. This is rediculous. WiFi was down, they were rude, and we kept asking to be transfered to a single room instead of a double. They said they would hold us one, they never did. Seriously worse experience ever.


Tiffany December 24, 2015 at 2:38 pm

My family and stayed at a Best Western Newport Beach. It is amazing how this hotel is still open with the poor customer service that they have. This was our first time staying at a Best Western and will never stay at another one again. I call to complain to a manager who name is Angelica about The situation and all she could do was stick up for her rude employee Kristen. This place souldnt even get a one star from me.


Troy Thibert December 19, 2015 at 2:17 pm

Checked into the Best western in clear lake Iowa Tuesday Dec 15th. Woke up to my arms ,stomach & back all eaten up by bed bugs. Checked out early morning. Told nite auditior the problem and showed him the bites. He did nothing. Called the manager later that morning. She said they stripped the beds and found no evidence of bugs. But had bloc luck 73rd the room. I ended up at. A urgent care later in the day Not feeling good. A steroid shot and 2 antibiotics later no .apology or credit from this property.


Pam Brittle December 18, 2015 at 12:37 pm

I am very disappointed with the Best Western in Dallas, OR, I have a reservation for tonight and have a rate of $94, when I went to look up the address, I see online that you can get the same room for $83, so I called to ask if my rate could be adjusted and she said there is no way to over ride the price in their system. To me this is bad business, not meeting the price online, not very good customer service.


Tracey December 16, 2015 at 11:19 pm

My husband and I are frequent guests at the Best Western, Long Beach Golden Sails. We have a boat in the adjacent Marina and it is a convienent location where we don’t have to drive after a day of boating.

I booked a room through my rewards account. The chain requires something like a four day notice of cancellation. It is Wed and I would like to cancel a Saturday reservation because my husband is sick and was rudely told by the staff at Golden Sails I would need a to call Best Western directly. When I tried to cancel through Best western directly, I was told that when I booked the room, I was notified of the conditions. Really? This is how you respond to a guest who has spent a lot of money at your hotel? This is how you treat a frequent guest?

I travel extensively for my job. I only stay at Marriott for work trips and thank goodness they have more flexible terms than the Best Western. People get sick, plans change, flights are delayed and missed and Marriott is more than happy to accommodate. Best Western’s treatment of frequent guests who have changes in their plans is just plain bad business. Their customer service is horrible and apparently their business is so good they don’t care if they lose customers.

If you book through what is suppose to be a reward program for those who stay frequently at a Best Western, know that there is zero flexibility because the hotels are independently owned. You are not considered a preferred guest and not treated with respect to your loyalty.

This is such a shame. I have been a good customer and now will find other options for my travel plans. I will not tolerate bad business practices and services for what is always a mediocre hotel experience. Thanks a lot Best Western. Might want to review your policies to match industry averages. Good luck. And you might want to check your dead URLs online because it makes you look even less credible when customers are trying to find a way to reach you.


Deja Sullivan December 12, 2015 at 3:22 pm

Your new owner of property # 19083takes advantage of employees, personal situations. He schedules himself for 96 hours a week leaving his front desk with 24 hours one week and then 28-32 hrs to keep from paying any type of include but not limited to medical insureance, holidays, vacations,etc. He has refused and changed time cards to avoid paying overtime. from Feb 6 thru the month of march. He claimed that I did not work for him and was a contract employee.
There is not a Breakfast attendant on staff. There is one house keeper and then his parents get all of those hours. I have left this place as an employee for these reasons. These people are unfair to their employees and they try to keep them from speaking w/ each other at anytime. He pits them against each other. They expected me to do my front desk position, breakfast attendant, and Laundry attendant and house keeper. They are fixing to inspect this hotel and I hope that your inspectors will inquire into these issues. .for the sake of current employees.


caleigh howell December 6, 2015 at 11:05 am

My boyfriend and I stayed at the one in Cincinnati for his friends wedding and had the worst experience of our lives. One of the employees, she claimed to be an employee but she was is sweats and a steelers jersey, called the bride a b****. We were not allowed to stand in the lobby we werent allowed to do anything when they asked us to quiet down we did even though they did not ask nicely. When we left I left my card on the desk and called to make sure I got checked out because I couldnt stand to be in this hotel any longer. I politely told the guy on the phone why I did it and and he did not seem to care about the terrible experience. I myself will never stay at a Best Western again and I will make sure no one I know stays at one.


Jack Riley December 4, 2015 at 10:03 am

My wife and I stayed two nights at the Best Western on Husband Road, Paducah Kentucky. Both mornings we were awaken with housecleaning personnel in our room, unannounced. I have stayed in many other motels and have never had something like this happen before.


Tom Toth November 28, 2015 at 12:26 pm

We spent the 26th and 27th at the Agate Beach, Oregon Best Western. The people who work there are wonderful and so is the restaurant. No complaints there. My complaint is the heat went out. It was freezing, temp outside 32 and my husbands watch registered 61 in the dining room. The rooms have wall heaters, turned ours up to 80 and could not get in past 69. We like to dress for dinner well, a plush lined jacket, 2 sweaters, a scarf and fur lined boots?? The building is very outdated with single paned glass, needs new mattresses and obviously a new heating system. With the single paned glass impossible to see ocean without a squeegee. I got so sick from being cold we came home a day early. The food could never be hot in 61 degrees. I feel you should comp us something. Maybe some Nyquil????? Horrid experience, we keep our house at 70. And we love this hotel! HELP!!!!!!


David November 27, 2015 at 2:26 pm

I was charged $100.00 for damage to a room that was not damaged when we checked out. We stayed 2 nights. I talked to the manager and he said he had pictures of the damage, but he could not find the pictures. The manager said this happens all the time and that he and his staff only tell the truth. He said I could contact my bank and dispute the charge, but it wouldn’t do me any good because he would tell them the same story and I would not get refunded. We enjoyed our stay at this hotel until I talked to the manager. We will never stay at a Best Western hotel again and neither will our families or friends.


John November 19, 2015 at 1:47 pm

Best Western John Muir is not your normal traveler’s hotel. It is primarily for extended stay, or for folks who choose to live in motels. We believe this is a misrepresentation of Best Western. Some who live there are honest workers making a living, others appear to be there as they are homeless or druggies. The hotel is filled with smoke on all floors and it seems that second hand smoke would be a hazard to the employees when exposed to it on a regular basis. Isn’t there a law in California where workers are not to be exposed to second hand smoke? While the staff is totally nice, they are not trained properly by management and not given any authority to fix problems for customers. The management does not oversee the day to day workings of the hotel adequately (e.g. there is filthy trash everywhere outside, during peak times of front desk business there is no supervisor, smoking is not monitored). The simple answer is to provide more trash cans outside, easy! I know John Muir is undergoing renovations, but workers don’t place old filthy carpeting in a trash bin, just tossed outside the hotel for days on end to get rained on. Parking spots are way too small, and when you have workers who live there parking big trucks every night in small parking spots, the travelers have a hard time finding a spot to accommodate a family vehicle. The parking spots are so small, people park in every other spot just to open their auto doors. Simple answer is to re-paint lines in parking lot, easy! What is with the handicapped chair to lower someone into the hot tub? The maids overuse air freshener to cover the smoke smell in non-smoking rooms. Sad, I really feel sorry for the folks who work there. It appears more like a boarding house and not a hotel for short stay or families traveling. The fact that so many live at the hotel makes it feel creepy and normal travelers should feel misled about this “hotel”. All this for over a hundred a night? Very strange way of doing business, indeed.


Samuel November 18, 2015 at 1:08 am

Att: David Kong, Mark Straszynski, Scott Gibson.
9897 Main St
Whitmore lk Mi location

My wife and i stayed with our two children. Your hotel is full of bed bugs. Overheard staff discussing what to do about it. Your manager is and was very verbally abusive to your employees (being loud, degrading them in front of guest and a lot of swearing) my children don’t need to see or hear that. I am pretty sure they deal with his abuse on a daily. There is trash laying on the ground all over the property. I have never been more disgusted with a hotel and thier management. Please look into this property and you might want to talk to the staff as well.


Candace November 15, 2015 at 7:34 pm

I stayed at the best western in Danville virginia for a funeral. This was the worst experience ever and I doubt I will be back. The reservation was under my name and a companions name so they could check in. When my companion arrived the staff harassed her not wanted to allow her to check in. Finally they took her card and allowed her to check in. After checking in we found the room to be with out couches like it was described. After calling back and finding out customer service couldn’t do anything I had to purchase a third room. Once I arrived and checked into the third room we separated into our rooms. For the most part the room was okay. The breakfast was not so great. After breakfast I was packing my stuff. While I was taking it to the car I stayed outside for a little. When I came back in I walked to my room and received a call. They were calling me to tell me I left some belongings there. I hadn’t checked out but they were already cleaning my stuff. I go to the front desk and get my stuff back. I leave and head to the funeral. After which i get a text saying I was charged 100 dollars more from them. After a phone call I find out they were accusing us of taking two pillows. Then customer relations can’t do anything. So this is now twice customer service can’t do anything to help me as a paying customer. They tell me to call that hotel which I do and after which I demand a manager. Only to be told the only one there is not available at the store. After persuasion I get his cell number and at this point I’m over being nice. After everything piling up on top I’m fed up. That was my grocery money and they took it for no reason. The manager was at some game I think he said and he couldn’t help me. So there is no manager on duty to help the customer. I was suppose to by dinner on the way home for the group but my card is useless now. So instead I had to go borrow money to buy the groceries I need. I was not very nice I know but when you count on something to feed a household with four kids you get emotional.


Bridget Rongstad November 6, 2015 at 12:53 am

I recently stayed at the Best Western Inn in San Juan Capistrano and on both occasions I was required to leave a $100.000 deposit, which they kept on both occasions. On the first occasion the clean up apparently found an ash in the room. Since I do not smoke I think this was completely made up and even if an ash was found, it certainly could have been attributed to the previous “guest.” On the second occasion it is entirely unclear why they kept the deposit however, I did cut my foot on a sharp object in the carpet that was apparently not seen by the clean up crew. I used a towel to stop the bleeding and apparently I was charged my whole deposit for the towel. Expensive towel.



Heather November 5, 2015 at 11:06 am

I have recently went to my local best western to ask for help from local business to sponsor my daughter and her special Olympic state bowling trip the manager Pat was very short when she came out I said I was told to speak to you she replied very rudely with “why” at that point I didn’t even what to ask but my daughter needs sponsors so I did she then said that they have cut her off from donations because it is the end of the year I understand that she just could have been a little more professional and polite


R Pratt November 1, 2015 at 2:37 pm

I booked 1 room through TravelOne agency, along with my CAA it should have been $222.00 plus 13% tax for 2 nights. When I got there they charged $18 a night times 2 for our 2 cars , then when we checked out they kept the $100 deposit and told us it was for parking for 2 days ! Our total bill was over $400.00 for 2 nights ! Is that how you plan to get more business, by charging twice the price when they arrive ?!!!


T. C. November 1, 2015 at 1:15 pm

Can you please tell me brand and type pillows used at best western plus downtown in Houston.


Lila schnell October 31, 2015 at 11:14 am

I booked a room at Best Western in La Grand oregon for $ 89.00. When I arrived my room was $168. When I checked out the total was $189. The next day the best western charged me another $200!!! So my one night less the 10 hours cost me almost $400 !!
I will never stay at a Best Western ever again!! The rooms were barely ok. The staff was rude.
I am so disappointed and angry!! for me in the future.
Thank you


Craig C. Diamond October 24, 2015 at 9:51 pm

I wish to call to your attention for praise and recognition two individuals in the Best Western Plus Airport Inn & Suites in Oakland, Ca. My wife and I arrived at this establishment after midnight on Oct. 22, 2015. We had just arrived from Hawaii at 11:35 pm on the 21st. When we went to check-in, the night manager, Laleeka, could not find our reservation which I had booked many months earlier. After some research, she discovered that our reservation was for the next day. To our further grief we learned that “there was no room in the inn”. Laleeka spent about 45 minutes on the phone with your customer care people trying to find us a place to get a few hours sleep before our 9:30 am flight to Pa. By this time we were exhausted, unhappy and ready to try to sleep on the hotel lobby’s chairs. Laleeka would not hear of that. She thought we deserved much better. She accomplished the impossible and found us a place to get a few hours rest. With the help of her co- worker Neilo, these two went way beyond what was necessary. They earned our appreciation and we would like to call them to your attention for special recognition for a job welll done.


Ben Herschberger October 19, 2015 at 7:44 pm

To David kong
We stayed ar best western plus cedar bluff in KnoxvilleTennessee. Our experience there ended up not being very good ! We arrived October 17 on Sunday morning the 18 my wife discovered jewelry missing,we talked to front desk about situation,I asked for a key audit they said they couldn’t do one till gm comes in later in the day ,I accepted that ! I got a call from gm on Monday the20 he admitted that someone was in our room at 8:30 pm because of an alarm clock going of which we didn’t touch ,our conversation went on about that we were not informed about someone being in our room and not saying anything about it when we asked about it at the desk, which Iwas very upset about , under the circumstances,I then asked to compensated for our stay he said absolutely not ,very unprofessionally I said yes I want to be compensated for our room and used one word that shouldn’t have,he didn’t say anything else except I am hanging up and that is what he did ,very unprofessional ,since I am a b w employee he then calls my employer what a baby the bottom line is the whole situation was not handled with profession at all ! I could go on about this ,but the bottom line is my wife is sill missing her jewelry and I am totally convinced that it was stolen from our room!


Robert/Vickie Funck October 15, 2015 at 5:23 pm

Dear David Kong, Mark Straszynski and Scott Gibson,

I am writing to you in regards of cancelling a room at the Best Western – Lubbock Windsor Inn at 5410 Interstate 27, Lubbock, Texas.
I understand about the policy of cancelling a room, but when you have an emergency and you have to cancel the day of your arrival and you have no other choice but to cancel. You call the hotel to cancel and they tell you that it is too late that you need to call Corporate Office to cancel. You call Corporate Office and they tell you that there is nothing that they can do to cancel the reservations that it is up to the Hotel. I paid for a room that I could not use due to an emergency. All everyone could say was “I am sorry”, but policy is policy. That is NOT GOOD CUSTOMER SERVICE. I deal with Customer Service everyday at my job and this is wrong.

I even asked for a voucher to stay at this Hotel in the near future, because I know I will have to be there. I have PAID for the room, but again had to call to try and CANCEL due to an EMERGENCY. Other Motel/Hotels will let you cancel up until 2:00 the day of arrival.

I understand about this Hotel being in a city with College Games and having a policy for that reason for canceling, but when there is no game in town they could be a little more nicer to your customers.

All I wanted was to cancel so that I would not get charged for the room or at least a voucher for my 1 night stay.

Please let me know. My family and I love staying at your hotels. My husband travels with his work and stays at your hotels.

But again when you have an EMERGENCY and all you can think of is cancel the room so you do not get charged and you are dealing with the emergency and Not thinking clearly when cancelling.

I would like to hear from you.

Thank You!

Thank you


Maryann Jakubczyk October 12, 2015 at 4:49 pm

My girlfriend and I along with her husband recently stayed at a Best Western hotel in Jamestown, New York for a 5k and half marathon race. On the day of the Half marathon ace we needs a late check out. The font desk assistant manager told us they do not offer a late check out. If we wanted extra time it would be $25.00 for each hour until 1:00 pm, which at that time would require us to pay for an entire night stay. The race started at 9:00 am and we would not be finished until around 11:45, which check out is 11:00 am. So we both payed the $25.00 for an extra hour.
I asked the assistant manager for a copy of the hotel/ company policy on charging that amount for each hour; which she did not have in her possession nor could she find one. I asked for the managers information, who is apparently never there only available by phone. Also, this information was not offered to any others running the race. This is a total rip off and believe the assistant manager has pocketed the money. I will be contacting legal council regarding this issue and will never stay at a Best Western again.


Maryann Jakubczyk October 29, 2015 at 4:22 pm

This is an update to my frustration with Best Western. I called corporate customer service three times and to say they did nothing is an understatement. The hotel in Jamestown New York is not the place you want to stay, in fact don’t stay at any Best Western!!!! I caught the manager in 3 lies and corporate said there is nothing they can do because each hotel is individually owned/operated. When I told them it was unacceptable they just poo-pooed it. !Aweful service, lies and they could care less about your situation. My next step is contacting the Better Business Bureau and filing a report and seeking legal council. How aweful for people who live!e to travel. It’s worth it to pay a little extra and stay at a Holiday Inn!!!! Aweful, just aweful. The company CEO’s should be embarrassed.


Bob Clark January 12, 2016 at 4:16 pm

Maryann, just wondering if you pursued litigation and how that might have worked out. This is my next step as Best Western, both corporate and local, have completely blown me off. Would like to hear from you.


Cami March 9, 2016 at 8:28 pm

Me too Bob!! We are experiencing a terrible situation with ine of their hotels right now!! Anything new on your end?


Tiffany Alexander October 9, 2015 at 6:51 pm

I recently stayed in your hotel in Ocala, Florida for a corporate relocation. The fire alarm woke me up twice. I was greeted by the SWAT team. I decided to check out a few days early when the fire department came to the hotel twice. I was told that he hotel had a faulty alarm system and my safety was in jeapardy. The district manager was at the hotel and was aware of the issue. The front desk workers were told to shut off the alarm quickly so the fire department was not notified. I am very concerned with the leadership of this hotel. You are putting your guests lives at risk. I purchased my room with Expedia and was told that the hotel could do nothing for me. I was even told by the front desk that I could just check out. I am very upset and am considering getting police and fire reports and obtaining an attorney to get my money back from your hotel. Please contact me to resolve my concern.


Deborah McCarthy-Hosch October 7, 2015 at 6:26 pm

To whom it may concern:
I stayed at your Best Western Riverside Inn located in Macon, Georgia. I was bitten by bed bugs the first night. I had a bad allergic reaction to the bites and had to be taken to the emergency room for treatment. Needless to say, this event ruined my vacation. Other patrons were also attacked during the nights spent there. I am very upset at the treatment I endured by your staff. The manager told me “Have your lawyer call my insurance company, I have insurance.” It was a nightmare!!!


Deborah McCarthy-Hosch October 7, 2015 at 6:27 pm

What does that mean?


K.M. Monson October 5, 2015 at 3:26 pm

To: Douglas Camilleri
General Manager
1981 Terminal Way
Reno, NV 89502
CEO: David Kong
CFO: Mark Straszynski
COO: Scott Gibson
Best Western International, Inc.
6201 N 24th Pkwy
Phoenix, AZ 85016

Re: October 26, 2015 reservation: K.M. Monson

During my 33 year career with a major company I had many opportunities to stay with Best Western Hotels. This particular visit was without a doubt one of the most unsatisfactory.

At checkin, a very indifferent and rude front desk staff took my identification and the required credit card swipe. Directions were given to the room and information that there would not be a Continental breakfast available. A coupon for a percentage off if using the hotel facility the following morning was handed to me.

Towels were available but other amenities such as soap, kleenex, shampoo etc. were missing. Front desk was contacted and informed that this would be taken care of shortly. This did not happen.

The following morning, October 27, 2015 I expected a hot shower to be available. There was hot water in the sink but nothing except cold water in the shower. Contacting the front desk only resulted in a cursory “sorry.” Requested maintenance was not available until much later in the day. During check out, again the front desk was indifferent to the issue. Because there was hot water in the sink the excuse that everyone was showering at the same time was lame at best. No apology offered.

The following week an acquaintance stayed at your facility. Traveling to the D.C. area as one of the veterans for an Honor Flight. His experience was identical to mine including the hot water issue.

Investigating complaints regarding your Reno airport facility resulted in seeing many similar comments. This firms up my opinion that Best Western had slipped and is
not to be used again in the future. With Hyatt just steps away, one wonders what the reasoning would be for management to have such little regard for customers.

K.M. Monson
* Choke Cherry Ct.
Gardnerville, NV 89410


Michael F Wicky October 3, 2015 at 4:56 pm

Hello from Nassau, Bahamas,

During our last 3 weeks travel in the USA and Canada we stayed at several Best Western Hotels. Have worked in the Hospitality Industry for over 52 years mostly as VP/GM in the USA, Bahamas and Switzerland.
Please forward me the email address for the Best Western Land Mark Inn in Park City, Utah as I can’t find it on the websites and AAA travel book.

Thank you for your time.

Michael F Wicky
PS I am one of your card holder.


Anthony Minter October 3, 2015 at 1:40 am

we bought our stay through a travel agency. It cost us HUNDREDS OF DOLLARS for 5 days. It is our 16 year wedding anniversary. It was a $32.00 cash ride to the Hotel from the airport. If you pay by credit card it’s $35.00.

We get to the hotel and a Front clerk by the name of Jose was a Blessing. He gave us an upgrade king bed with an awesone view facing the board walk and beach. Very nice for that – we are so grateful room 616.

There are a couple little stores in walking distance, but if you want to really have eating choices its a $11.00 cab ride about 15 plus blocks away. That sucks!

So you pay $11.00 up and $11.00 to return. That can get expensive unless you drove over. Thats $28.00 a day parking fees – really is a sacrifice.

If you stay way from the beach might be better for those who would like to get snacks for kids and family. But if you are a beach person cool.

It is a little dated with water stain spots down the hallways ceiling. The restaurant is ok. After 5pm meals run up to $25.00 for a quarter piece of check and mash/veg.

This was our first stay here and our last.
On the same street there are some awesome off brand private hotels that are nice; I mean other than these chain hotels – the same monies and more choices.

We found out there is a subway in another hotel down the street. Best Western should have a listing of close walking distance places, but THEY DID NOT.





Laine October 1, 2015 at 7:33 pm

My wife and I recently stayed at the Best Western in Naples Florida. We enjoyed everything except for the fact that there a ceiling tile near the air conditioning vent that was stained and saturated with mold. I would wake up every morning and my eyes were completely red and itchy since I have a very bad allergy to mold. I did take a picture of the tile. I hope this is addressed. Room #131.


kimberly scott October 1, 2015 at 3:36 pm

We woke up to bed bugs. Showed the evidence to the acting manager and got a bs story about them calling eco for confirmation! After much raising Cain, the franchise owner calls with a pompous attitude and fake report! We took pics of the bugs and the box springs where they have been split BC of past fumigation! No comp on room even when they saw proof! Pics are fixing to flood Facebook!


P. King September 27, 2015 at 11:27 am

After an accident in one of your hotels ,I have a question. Why do you not have first aid kits.
It is almost unbelievable to me that a company who boasts “customer care” does not have an on site first aid kit!!!!!!!!!!!!!
I am looking into this further .
Your rude,condescending desk clerks added to a very bad situation!!!!!
Awaiting a reply.


Christopher Carlsen September 30, 2015 at 10:35 am

Omg theyre horrible im at a best western in chelmsford the maids they hire dont speak english and theyre sneaky i feel your pain they never grt me anything i ask for i have a loose electrical outlet im surprised best western hasnt been shut down its horrible. The maid knocks at my door i go out for an hr and a half I go out meanwhile they knocked on my like i said i went out for an hr and a half i come back to my room with nothing done will someone please do something i feel like im being harassed it kind of ridiculous and i try explaining the situation to the front desk the maintenance guy and housekeeping man says he doesnt wanna hear it and to just drop not very professional.


Cilla September 26, 2015 at 9:40 am

This past weekend my granddaughter had her cell phone ($700 phone) stolen by the cleaning lady at the Best Western in Waterville, Me. The phone was mistakenly left in the bathroom when she checked out. Went back 10 mins. later and cleaning lady was already in the room and said she hadn’t seen it. The phone number was called and a phone on the cleaning lady started buzzing as it was set on vibrate. She hurriedly left and went down the hall to another room and phone stopped buzzing. (She turned it off). No help from the Mgt. Is Mgt. sending a message to the help that it’s ok to steal from the customers??? I or my family and anyone I can tell will NEVER stay at a Best Western again. The BBB will be called and a complaint filed with them.


John Newmuis September 9, 2015 at 10:23 am

Upon checking in at Windsor Mill, MD, I did not feel welcomed or valued as a customer. Clerk took ID and method of payment. Gave me room keys and directions to room. No explanation of hotel amenities if any. Would have been nice to have someone escort me to my room (ensuring everything was ok) and help with baggage. I noticed the television was not receiving channels. Called front desk and was told they would tend to it. Nothing happened. Microwave was not working. Following morning WIFI was not connecting. Called front desk and was told they changed the password. Would have been nice to be told in advance that the password would change. Shower was warm but not hot. Called front desk about television again. Was told technician would not be in until 3:00 pm. Upon his arrival he informed me there was a problem with the cable in my room. He stated the only solution was for me to change rooms. I investigated this option and was told the only available room was a double bed and not a king as I reserved. Thus the change was not feasible. Hotel hosted a loud party Sunday night. Music was blaring at a disturbing level. Party guests, not staying at the hotel flooded the parking lot. thus blocking my car from exiting my parking spot and I was forced to stay on the premises for the entire evening. At 7:30 the following morning I called the front desk to tell them I was checking out. I was told “OK you can just leave”. It would have been nice to get help with baggage, be asked if my stay was enjoyable and receive a receipt..


tim September 6, 2015 at 6:09 pm

I just checked into the Best Western in Yuma Arizona. At trhe time I made the reservation I inquired about a fitness room and a pool. I was told they had both and were very nice. So, I booked a 5 day stay. I arrived and wanted to go swimming since it is about 100 and 85% humidity. The pool looked horrible very cloudy dirty and a greenish color.
The front desk said it was do to the pebble coating which was a greenish color. I know what clean clear pool water looks like I took care of pools for years. I called their corporate customer care, just another package of excuses. I told them I will be switching hotels if the pool is not clear by tomorrow night. Customer service said make sure they don’t have a charge for checking out early. I said am I not talking with corporate customer service, she said yes but each one is owned and operated by someone else. Pack of crap! Bait and switch…….David Kong WTF?


Robert Buchholz September 5, 2015 at 12:51 pm

Was billed when I made the reservation, and then again when I checked out. I contacted Best Western who admitted the mistake and said it would be corrected. 2 weeks later I was told that I was refunded and that the problem was on the end of my credit card company. I contacted Capital One who said that they did not see a refund. They called Best Western and was told that they didn’t know anything about a billing issue. I am currently fighting a fraudulent billing case for billing me twice and am still waiting to get refunded. Will never use Best Western again for my monthly trips. File # 150822-1617


Chris young September 4, 2015 at 4:13 pm

I work over the road and stay in plenty of hotels. I have been doing this for thirteen years and have never had an experience like this. We checked in as a normal On Monday for a three night stay in Kansas City Missouri best western. Paid up front like we normally do and off to the room. Room was clean updated comfortable. By morning a co worker had come out of his room bit up from something. I had the same bites that showed up later in the day. Brought the matter up to the front desk personnel the following night and was told it wasn’t from their rooms. i had video proof of fleas and showed the owner who said he had pest control come and they found nothing. Will never stay at best western again me or my company.


Britt landsperger August 28, 2015 at 2:48 pm

I stayed at Best Western in Baltimore, MD. Airport location. Room was nice, shady neighborhood. We paid in full thru Checked out in the morning of August 8th. My charge was 0. Two days later I had a charge on my account for 80.10. I left 4 messages for the GM, no return call. I called 3 times on the 17th was out on hold for 6 minutes, 8 minutes and 18 minutes with no one ever coming back to the phone. When I finally reached someone they said I would get my money back. She stated its only 80.10. My response was ONLY… 80.10 of money that doesn’t belong to you. They said it was complete. It’s now been two weeks and it’s not done still. Left message for GM again and no call back. Called corporate customer complaint and the robots they have answering the phones are worse. They truly don’t care about you calling or how long they have had your money. No remorse, no sensitivity to what you are going thru. Single parent and 80 dollars is a lot of money. Her name was Kiari. Now that I have waited 2 weeks. I now have to edit 2-7 days for them to research the complaint. That means after that it could be another 5 days until i see my money. Horrible corporation. The complaints on their website are saying the same as me. How are they still in business???? And of course we get nothing for our troubles. I will be reporting this to the BBB. Not that you care.


anonymous August 27, 2015 at 11:57 pm

My friend is currently trying to check in to the Best Western in Bethlehem, PA, and they are giving her such a hard time!!! Her wallet was recently stolen, she lives in NYC, and upon arrival, she had a copy of her passport for proof of identification. Not only did they not accept her form of identification (which is illegal), they have been on the phone with her mom for the past 2.5 hours and have gotten no where! THAT IS A DISGRACE! ABSOLUTE NIGHTMARE and waste of time! My friend has been crying in the lobby terrified for the past 2 hours! I never heard of such a thing! i have worked for hotels for quite some time and I NEVER heard of a problem like this happening….ever!


Margot Allsman August 26, 2015 at 8:12 pm

Serious flaws in policy & service stayed at Best Western plus carriage inn sherman oaks ca 4times in August..upon departure from our handicap room I tried to make a reservation for 8/31/15.The desk clerk told me no handicap room available.I requested a guaranteed ground floor room.I was told that was not possible as they could only give me 90% asaurance.As a rewards customer I feel this is a negative policy.Why risk losing a customer? I emailed Anne the sales manager about my thoughts. She called back trying to explain that sometimes customers ask to stay over so a room would not be available.She further mentioned thwy had an annex with an elevator. Why no mention of this from desk clerk?
It is common knowlwdge thar an unhappy customer tells 10 people abiut a negative experience . Needless to say I booked anoither motel with guareented first floor reservation.
This m oitel is labled as a Plus Best Western. What is the plus?Rhere is no microwave available w/o extra charge,no breakfast or voucher offered at ajancent Denby’s,.,no water bottles or snaxk in roim for frequent customers.. Am nit encouraged to biok with them in the future.


employee August 25, 2015 at 4:55 am

I have a complaint about The Best Western Inn Of Jasper, Tx.
I am an employee here, Front Desk.
First of all I would like to say thank you Best Western for the points! It helped buying my kids school cloths this year, you guys are awesome. OK, I gotten written up for the first time two days ago for our cash log being 20 dollars short and forced to take night shift or be fired. The day shift the next day gave a certain guest 20 dollars which made it short but I get written up for the money being short? This is unfair. I get compliments on medallia every month and I show a lot of loyalty to this chain.. The manager nor did the owner take the time to ask other employees and automatically pointed fingers at me, I may be a bright chirpy person but I am not here to be a pawn. I am a single mother of 3 with no help here in this town. I am very hurt, I bring business here and want it to grow. The manager and owner here will ruin your name by treating employees and guest like dirt.


Marja McCart August 22, 2015 at 4:48 pm

We are staying at the Dodge City Best Western North Edge and they made NO attempts to clean our room today. I left a gracious tip yesterday which should have shown our appreciation of Housekeeping Services. NOT a happy patron!!!


Michele Hernandez August 16, 2015 at 10:29 pm

We checked in at Best Western in Gulfport, MS on August 7, 2015. Checked beds, sheets and blankets were just pulled up like it was freshly made, fitted sheets were wrinkled like someone slept on them. The flat sheets were shreads. I called the front desk, someone came down to change sheets, clean the hair out of tub, toilet and corners on bathroom floor, tv screen was smeared, hand prints on everything! As I used the phone the receiver had syrup on mouth part. We hung around a few hrs I decided I couldn’t stay there, called the front office again while on the phone a roach crawled up the wall. I have pictures off everything I’m talking about. Front desk told me that I couldn’t get a refund until next morning when manager get there…..We left and went to another hotel. A few hrs later I realized I forgot my hanging clothes in the closet at Beat Western. Called and went back to get them. I was told I couldn’t get a refund until next day but they rented the room out with in 30 mins!!!!! The people in room wouldn’t open the door and said there wasn’t any clothes in the closet. Security and front desk checked with everyone that could have gone in the room, no one seen my clothes. It was four hangers and they all had new tags 🙁 WHY COULDN’T THE MANAGER SEE the unapproved cleaning condition? Why was my room rented out? Where are my clothes?
Went back Saturday morning, talked to manager she just apologized about the room, never offered anything the make me happy!!!!! She said she didn’t see the room but did get text messages about us leaving. Needless to say I had to go buy clothes to wear for my visit while in gulfport. Where can I send my receipt to for the clothes to get a refund?
This was the worst hotel stay ever!!!!!!! The pictures do not do justice…..The owner of that Best Western needs to do a Undercover Boss visit!!! He/she would be very disappointed…….Very very unhappy customer!


Summer Powell August 16, 2015 at 1:38 am

Well this was quite a horrendous experience, I checked into the Best Western In Salisbury Maryland on August 11, 2015, as it was early morning at 9:00am, I was told check in was 3:00pm and they told me that I would have to pay for another full night stay in order to check in early.. Which was odd to me as check out is at 11:00am.. So essentially I’m paying $80.00 plus tax for two hours.. I was extremely exhausted having had just driven from 10 hrs away, so reluctantly I agreed.. When I entered the room, it smelled of mold and stale air, the sheets were dingy and the heat was blasting.. Why the heat was on with 90 degree weather outside I’ll never know, however, the bathroom was FILTHY, the toilet had pubic hair and the shower was just as dirty and dingy as the rest of the room.. I attempted to take a shower (wearing my own flip flops) I wouldn’t have walked barefoot if I was paid to In that room.. The sheets were so dirty I slept with my face on a sweater.. As much as I wanted to go to the front desk and complain, I wanted sleep more.. My thought was, well check out is at 11:00, surely house keeping will come with FRESH towels and turn down the bed, and clean the bathroom.. I then went to sleep waking up 3hrs later and started my day in Ocean City Maryland, getting caught in a storm and soaking wet upon returning at 9:30PM, I noticed NOTHING had been clean, no FRESH towels, DIRTY towels were still on FLOOR waiting to be removed… Nor had the bed even been made.. Again I’m soaking wet from head to toe from the storm, clearly wanting just a HOT SHOWER.. I called the front desk multiple times, I was either told to please hold or left waiting on hold.. After an hour, I attempted to go to sleep.. Only to wake up to the foul dirty musty smell of the room and the HEAT blasting yet again (BROKEN AC).. At this point I had, had enough, I checked out at 2:00AM.. Of course there was NO MANAGER on duty at the time, I was force to pay $190.00 in full prior to checking out.. Unfortunately I was unable to find any other hotels available in the area and I slept In my car for the night.. I’ve since contacted the hotel multiple times in the last week for assistance with some form of refund, I constantly am told, there is NO MANAGER available, someone will contact you!!!! Utterly Disgusted!!! I only wish I had read THESE reviews prior to booking!!!! NEVER AGAIN !!!


Rana August 14, 2015 at 5:15 pm

Best Western Wall, SD. We called ahead to make reservations since said it was pet friendly. We asked if they had pet rooms available. They took our info and we asked a second time to double check that it was for us and our 1 dog. We arrived an hour later and they charged our credit card. We went to go park and the lady came running out and as rudely as can be said they don’t take dogs and he would have to stay in vehicle overnight. We said no way and left. We told her that we specifically asked for pet room twice on phone and she flat out said that we didn’t. It took over a week to get a refund so we ended up with no place to stay. Will never stay at another best Western.


Ray Escobar August 13, 2015 at 6:15 pm

Wanted to share that we felt discriminated at the Best Western in Colorado Springs, Colo.
If you read my Trip Adviser review “Poor Management” it gives a little more detail, but after the fact i am realizing that we were actually discriminated against my wife & I.


Rosejaeger August 11, 2015 at 6:28 am

Terrible experience…especially since it cost
550$ for 3 nights! The first night after driving for 6 hours from Vegas ( went to the beach then got back, napped, hung out at the zoo, then came back to sleep. Slept from 10- 2am when I was suddenly awoke by a Big Bang)I had to deal with the guy in the room above me making an ungodly amount of noise. It sounded like he was moving furniture around and pacing..loudly. So I called the front desk and told the guy and he said that it was probably because he had just checked in. Huh? At 2 am? Either way, people are sleeping! Well not anymore!! Then I thought that it would cease soon if he was unpacking…nope. So an hour later I call the front desk again and
he sounds annoyed. He said he’d call the guy again and low and behold the noises don’t stop. I’ll never stay at a best western or its affiliates again. What a terrible birthday experience. Do not stay here if you want a good nights sleep. Not worth the hassle or the ridiculous prices. Unfortunately it just happened to be close to sea world and the only hotel with occupancy..I see why.


Karen Marlow August 10, 2015 at 11:48 am

I am currently staying at a best western in blairsville, Georgia and let me tell you I have been here for 3 days. I haven’t asked the hotel for anything until this morning. I am sick and could not get up and got to the breakfast 30 min late. ALL I asked for was one yogart!!! JUST ONE!! And the front desk girl wouldn’t let me have one. Mind you this is a tiny hotel and no one is here! My car is the only one in the parking lot! She was rude and didn’t want to even bother to walk a few steps to unlock the small yogart frig for me to have a $1 yogart! Where the hell is customer service at best western! I have worked for Hampton inn and Hilton as a front desk clerk and we went out of our way to accommodate guests! That’s where I will be staying from now on.


Brittney August 8, 2015 at 12:05 pm

me and my husband stayed at the best western in Marion Ohio for one night and they turned around and book us for to different rooms with out our permission and charged us for both rooms and are now giving us the run around my advice to anyone don’t ever stay at a best western they have awful service and over charge you and act like its your fault.


Jill scott August 8, 2015 at 8:42 am

Canal Winchester, Ohio best western has poor customer service…. Dishonest and not loyal to the customers. Very poor information about company policy. I will never go to a best western again!!!


Sean Kruschke July 22, 2015 at 9:56 am

Stayed at the best western in (Grant Park Hotel Chicago)….lets start off by the dishonesty right out the gate….they posted a picture of a beautiful clean pool but in fact its broken and does not seem like they plan fixing it any time soon. It said out of order for the year.
My son accidentally left his blanket in the room we called not even an hr after checking out the head housekeeper (a male) called us back reassuring us that he indeed went into the room and retrieved my sons blanket. This isn’t just an every day ordinary blanket…its a blanket give to my son when he was just 7months old from my terminally ill grandmother…the last gift hed ever get form her…so to us, more to him this blanket is priceless…anyways the man Daniel said to send a prepaid box to send it back, we did I call the hotel 7 days after I shipped it to find out they don’t have the blanket….ive worked at hotels in housekeeping and I know that hotels should keep the property for a certain amount of time…WE CALLED NOT EVEN AN HR AFTER WE LEFT!!!!!! To make sure it would b known it was my sons….they lost it!!! How does someone tell you they have it then you do everything they ask and its up and gone. Not to mention they did not even call us to let us know??????!!!!!!! This place is the worst on communication skills ive ever seen…the manager there acted like he didn’t know about one thing when hes the one that talked to my husband and assured us wed get it back…needless to say we didn’t get it back they lost it…and to them it is no big deal….my son was devastated and cried for hours!!!! I will forever tell everyone about these dishonest ppl at the Chicago grant park hotel!!!


Sean Kruschke July 22, 2015 at 9:57 am

stayed june 20th,2015 the incompetent fools tell us they don’t have it a month later!!!! KArma


Tim July 20, 2015 at 7:21 pm

The power is out at the Best Western in Latta SC. I don’t mind using the stairs but it’s a little ridiculous when the emergency lights in the stair well are not working. You would think the would have a backup generator or something?! Or maybe they’ll get them fixed when someone falls and breaks there neck. Can’t see anything in the room. I went down to the front desk to get a candle. Can’t even get that cause the guy doesn’t speak good English. So I’m sitting in my truck cause the room is so hot you can’t stand it.


disgusted July 19, 2015 at 8:10 pm

I’m staying 3 nights at best western in Raleigh North Carolina the night shift front desk worker was so rude did not want u sitting in lobby he lied about the pool being broke 1 night then the next day he lock the pool saying the maintenance guy lock the pool before he left. I asked him for his corporate number he me the number to the hotel he just didn’t want to accommodate us with nothing.


Jackie July 17, 2015 at 8:10 am

My son and I had to get a last minute room at the Charleston, sweetgrass Best Western. I was awakened at 3am to 2 men outside my door, seated, smoking, and drunk talking loudly. I called the front desk, both annoyed and fearful and was dismissed…”they would send maintenance?” No one came. I called again and was told, “they are paying guest, what do you want me to do.” Again, I’m a woman alone with my son, and 2 men, obviously impaired on who knows what, are directly outside my door and the front desk dismissed me, twice. Shame on you! Never again! The rooms were touted as clean and renovated…what does that matter if you don’t feel safe, or even valued?


david cavallaro July 10, 2015 at 11:01 pm

Best Western Pahrump Nevada. I and my wife go to the restaurant portion every Friday to eat, drink, and mini bowl. One of the machines has a known issue with it. I had to use that machine as the other two working machines were in use. I put in 10 bucks for 5 games for 2 people. One set was fine. Next set the machine started to fail. I when to Bobby the desk manager, of 07/10/2015 at 6:30 pm, and informed him of the issue and that I wanted my 8 buck back so I could use on another machine. He called somebody in that area to see if I was playing the machine but only offered me 2 dollars. so he thinks I am stealing from him? 8 dollars ? this man mad me so mad I swiped the counter clean. that of course was after he threatened to kick me out. Bobby cannot handle stress. he handles it by calling you a thief and kicking you off property. what a way to treat a disabled old person. I think I may call my attorney to jerk this Bobby around and make him grow up.


Jeanne July 9, 2015 at 4:40 pm

On July 2nd 2015 I had booked several rooms for a company vacation in West Greenwich RI. We booked a total of 4 rooms for a 3 night stay at your hotel. When I checked in on July 2nd I was greeted by your front desk person named “Carmen” who proceeded to check me in. Once she reviewed your pet policy I explained to her that I had a service animal to which she replied I would need to fill out an additional form, which evidently she forgot because such form was never presented. We were checked in and everything was fine at this point.
When another one of my party arrived I greeted them at the front desk with my service dog to which Carmen replied that “this was not a pet friendly hotel” and proceeded to confront me about my animal. I stated that she indeed was informed about the dog and she stated I did not inform her when I checked in. She proceeded to ask me if my dog was a service animal to which I replied yes (my dog had a clear and readable harness stating such) and she proceeded to ask me what was it used for. When I told her it was a diabetic alert dog she questioned me further stating that “normal diabetic dogs were smaller” and proceeded to tell me about another guest who she thought was lying about their service animal. I told Carmen that I did not care for small dogs and my dog was well suited for her duties. She then stressed that if I informed her I had a service animal I would have been put in a different room, which I replied that I was perfectly happy in the room I was given and she continued to relay to me her doubt of my dog’s status as a service animal.
Later on that evening, I went into the pool area to relax as should anyone during a vacation. However, I was once again confronted by Carmen who stated that if my dog scared the kids and we would then be asked to leave. During this time, there was not anyone out in this pool area besides me and my husband. This is the moment I began to felt targeted and discriminated against. Since I felt extremely uncomfortable with the situation my husband and I soon left thereafter and proceeded to have dinner.
The following morning on July 3rd we arrived downstairs for breakfast, and once I was seated I was continually being followed by another person named “Rosemary” who kept her eyes on me and my dog constantly. My dog simply sat next to me and was instructed to lay down to which she did, and breakfast went without incident.
On July 4th we once again went to breakfast, and this time while I was getting my food I was asked to leave because as I was told previously if my dog scared the kids I would not be welcomed. I stated that I had as much right to be there as the other patrons and my dog was doing absolutely nothing to make anyone ‘scared.’ Rosemary had then proceeded to tell me I had to leave immediately and continued to humiliate me in front of other hotel guests. I continued to try to reason with her but my efforts to be cordial were fruitless. When I approached the front desk I was told once more, that I could only bring my dog down the hall and outside to the exits leading to the parking lots on either side. I was not permitted anywhere else in the hotel because of my dog making people fearful, according to the hotel staff. I got visibly upset and told them they were breaking the law as the ADA clearly states I have every right to be in all areas where other guests are permitted, and unless my dog was unruly and not within my control (which she clearly was) she could not restrict my access. It fell on deaf ears and I was asked once again to leave. At this point, I not only felt targeted, uncomfortable, and stressed I was also flabbergasted at the fact that the staff at this hotel were uneducated in the regulations and rights of the people they served and the place they worked.
Therefore, I felt helpless in this situation and decided to dial the 800 number that very same day. I explained the situation and was told someone from the hotel would be contacting me via phone call, regarding this incident. The customer service representative did know the laws regarding ADA and stated that yes they were not in compliance and that the staff was indeed wrong in this situation. However, the phone call that was promised to me earlier was never made by customer service. Nevertheless, to make my stay at the Best Western even more uncomfortable and infuriating was that my room not being attended to at all by housekeeping for the entire time I spent there. My service animal was always by my side and never was left alone in the room numbered 255 of which I was residing in. So for housekeeping to neglect the duties of treating my room accordingly was completely and utterly humiliating. I felt smaller than a child, being punished for something that is my dutiful right.
I called the 800 number again on Monday July 6th to express my continued distress over this situation and was once again told that “they were looking into the matter “and would advise me as soon as possible.
Today is July 9, 2015 and as of YET I have not heard one thing from your corporate office, from the hotel itself or anyone affiliated with the Best Western. I am pursuing this further at this point and contacting the ADA and the Federal Government agencies that deal specifically with these laws and their enforcement, as well as sending a letter to both State Attorneys (RI and AZ) for further investigation.
Your hotel has clearly violated my rights, humiliated me in front of others and distressed me in such a way that the rest of my time at your establishment was made painfully uncomfortable. I could not wait to be gone from such a hostile and unkempt environment. I am disappointed and infuriated by the unprofessionalism of your staff as well as your customer service lines as well as the flagrant disregard of the ADA laws in motion by the staff.


Dorian July 9, 2015 at 11:40 am

I had the WORST experience at your Best Western Plus in New Cumberland, PA. My experience at your hotel was a total on 5 minutes. Your front desk associate gave me a smokin room, I did not ask for a smoking room! Next I’m told all other rooms were booked, there was 5 other cars in the parking lot! Finally I was told I would get a refund since I did not stay there, nope -Janet (manager) told me I did not derserve a refund and should have slept in the smoking room.

Boo!!!!!! never again!!


matt July 6, 2015 at 7:24 pm

I’ve read a lot of the complaints about best western hotels. About the rooms not clean the way they treat our vets and all the rude employees. But they treat there employees wrong too. My wife got fired from there because she talked to the guest basically. Her job at the front desk is to talk to the guest and show hospitality. I hope the CEO reads this and contacts me. Mr. CEO you might want to review your hotel owners . Columbia SC


joe coate July 6, 2015 at 1:21 pm

Are looking to build in a new Location?
I have a Great Location .

….located on the southeast corner of Boulevard and Goyer Rd. which is in the southeast quarter of Kokomo. This property is 4.83 acres and is business zoned, with access to city water and utilities.

This is a very busy intersection that carries traffic from Delphi and Chrysler Transmission Plant. Both plants are within 1/4 mile away of from the new intersection of US 31 and Boulevard.

The Boulevard extends east and connects with the new US 31 Bypass approx ½ mile (major interchange) .

This property is across the street from an established local church, Village Pantry, and close to several apartment complexes, shopping center and a fire station about ½ mile away.

Pls forward this to your real estate section

Coate Estate:
Joe Coate

Naomi Wiggs


Cyndi July 6, 2015 at 12:06 pm

Best Western Oceanfront Virginia Beach-HORRID- excuse for a hotel. The manager Joe Dabiero was the worst excuse for a manager. He spoke to me as if I were a dog and spoke over me as if customer service did not exist and was completely arguementive. I don’t believe I got in a full sentence. He could care less about my complaints. He practically accused me of lying. I want to know who holds these people accountable? I asked to speak with a person above him and he said there was no one else? I assure you I am not an idiot. Well educated to be honest. To spoken to so horribly was despicable and insulting. The Office Manager, Tim Masterson, another class act. While privately talking to him in his office because I thought talking about bedbugs at the front desk was tasteless. He looked at and through me with no regard to my complaints. Perhaps it’s because I’m a woman. Well rest assure, Best Western will never get my business or family’s business and company’s business again. Poor excuse for a company thanks to your representation Joe Dabiero and Tim Masterson. If anyone happens to really look at this posting, I’d like someone to contact me. Thank you.
Disgusted and Belittled,
Cyndi Fitzpatrick BSN RN


WilliaM Defalco July 4, 2015 at 1:37 am

Just saw the story about the vet not being able get a room because he had a service dog. Shame- Shame-= Shame- I would never stay a Best Hotel if it was the last on earth. Do your people not understand the laws. What he had to do to get a room was a crying shame.


disgusted July 2, 2015 at 8:29 am

Let me tell you about the one on savannah highway in charleston, s.c.
The manager is a jerk. He assumes you want a particular room and doesn’t ask.
The manager sends you to a smoking smelling nasty room
The manager expects a handicapped senior to walk up stairs to the second floor and
there is no elevator.
The manager gives you the wrong directions. I went 3 hours out of my way.
Then he had the nerve to insult, offend me.
Then he assumed I knew where it was like I had been to charleston, s.c. before. Which this was entirely my first time.
Then he lied when I asked how do you get there from jacksonsville, fl He said the hotel was right off the interstate us 17 when you get off its at your front door. That’s a lie. Its at least 3 miles.

I don’t generally stay at best western They are generally not clean, managed right and they have many hygiene issues. I will never stay at a best wesrn ever again. This is it. I would definitely not stay here. Too nasty


Lesley Armstrong June 29, 2015 at 8:03 pm

I reserved a room at the Dumas Tx location and was beyond disappointed. When arriving at 1am and extremely tired I go inside after being bombed in the head by bugs from outside I go in and the desk agent tells me I have to pay an additional $22 as I didn’t put the total number I actually had on my reservation. Which I’ve never been charged before. Then she says I’m sorry it’s bug season. I go into the room to be greeted by a ton of bugs. I start killing them and this continues throughout the entire night. I call the desk and she tells me again its bug season there’s nothing I can do. .. like its deer season we have to kill our own. I asked for some kind of compensation. . Got nothing. So much for getting a room to sleep some had no sleep as I was up the entire time killing these damn bugs. I will never stay here or recommend best western in dumas again.


Peggy Arvin June 27, 2015 at 10:36 am

Very upsetting to call the Best Western in Cave city ,Ky. the night before my stay with family there. I had 2 rooms booked with a confirmation number and wanted to verify the rooms. I had made reservations 3 weeks before stay.The manager could not find my reservation and said no rooms were available. Offered to find rooms in the Motel 8 which he also owned. If I had wanted to stay there I would have booked there. Service not friendly or accomadating as to his mistake. I was fortunate to locate a competing motel in the same city for 2 rooms. I will always be very hesitant to book at Best Western in the future. Should have been corrected in a more professional manor. Not even an apology offered.


Mccormick June 9, 2015 at 1:55 am

best western music row Nashville every night the breaker blows and they say you have to wait til the am after 5 phone calls today they set the breaker. Guess what happens tonight……. Breaker kicks AGAIN


Melanie Steinmann June 8, 2015 at 3:43 pm

I had reservations for my son’s groomsmen at the Best Western in Cedar Park Texas on Whitestone Blvd. They only gave the groomsmen one room instead of the two I had reserved. The manager Mr. Patel hasn’t been very helpful in resolving this situation. I won’t be staying at another Best Western again.


Celise May 30, 2015 at 10:36 am

Did not deal with the situation correctly. “I don’t control the weather that’s not my problem” that one statement alone should have him fired. Never ever should a customer get yelled at I work in a customer service job and that would not fly! Fix your shit and get it together! Smh


Celise May 30, 2015 at 10:34 am

The manager and the lewisville location was beyond rude and the service and his attitude is horrible


Peggy Bitney May 28, 2015 at 6:05 pm

Unbelievable! An “event” weekend allows the best western greentree inn to double their rates! We accepted that but also expected that since it was an “event” weekend, it would be in tip top shape. NOT the case! We went to the pool to find it filthy. There was all kinds of stuff floating, cottonwood I can handle, dead bugs and garbage—-no! So, as I cleaning the pool, I started noticing, there were live bugs swimming all over in it! We will definitely not be staying here again! Best western, you should be ashamed!


Tom and Cheryl D May 20, 2015 at 11:09 pm

I’ve read all the comments from every bodies stay at various Best Western Hotels. I guess you can call It the good, the bad, and the ugly. This was our first time staying at a BW hotel we choose the BW Executive Inn in Memphis Tn. do to the proximity of the airport. When we arrived on Mon.4/27/2015 we were greeted by Chrissy a very pleasant person at the desk. While we were checking in we met the manager Belinda this is an individual that is on top of running her hotel. We had a small incident with the towels I contacted the front desk the problem was taking care of immediately and the front desk obviously contacted the Belinda who in turn called me that evening (she was out of town) to apologize about the problem. I’ve never seen a manager like Belinda that was hands on even from another state. They are in the process of updating the hotel. The breakfast was very good the eggs and sausage were hot had plenty of choices to make between bread , pastry, muffins juices, coffee tea, and it was very clean. The entire staff at this hotel were pleasant and caring. I read negative reviews about the security gate I thought it was a plus to be able to park in a secure parking lot. When I’m in Memphis again we definitely stay here again.


les hartzog May 20, 2015 at 12:35 am

What a joke best western advertises veterans services on their Web site I’m staying at the mountain home Idaho location 9 miles from the air force base no military discount not only that I’m a disabled vet so I asked for first floor they only had a smoking room so I said ok second floor it is then was told that they are not handicap accessible but the first floor rooms were given to non handicap people what a joke so disabled veteran no discount and to top it off I can only get a smoke smelling room if I had any other choice I would have not stayed there way to take care of Veterans best western oh they do offer aaa and aarp discount tho good priority


Warren Currier May 13, 2015 at 1:37 pm

After seeing the mold …..
you may want to slip breakfast.


Katlin Miller May 9, 2015 at 7:00 pm

I reserved and had a hold of over $1600 for two rooms for 8 days at The Midwest City Oklahoma location. My mother’s room had cockroaches that I photographed for them. Plus, her phone did not work, more did either remote for the TV. When she asked for new sheets the manager Linda proceeded to tell us we could leave, and won’t be refunded our money for up to 30 days. This was after she was fully aware our homeowners insurance was covering the fees and that this area is high chance for increment weather. So, our family, and 4 months old baby will be leavings. Even the 7 dollar military discount can’t not make up for this trashy experience.

I should have know my experience with this Linda person would not be pleasant. As I left at 8 am this morning, I witnessed her arguing with 4 other guest about the laundry facilities ruining all of their clothing. I am suprised you all would allow such a terrible merchant to hold you name.


Tony May 8, 2015 at 12:45 am

My name is tony and I am a “guest” at the best western in Chilicothe OH. I walked this evening after making a reservation online …and paying in full, to be confronted, not welcomed by a dispicably rude woman named Laura. Upon entering the hotel she simply said “reservation” without ever picking her head up from what she was doing. She then said “ID and credit card” she swiped my card and I asked if it was for incidentals since I already paid, she replied ” no you have to pay for your room” I told her I paid online and she responded with “oh well talk to a manager” luckily for her there was no one on duty. I then tried to go to my room and after rounding the corner she simply yelled from the desk ” renovations, go outside and try the other door”. I have never been treated more poorly by an establishment I was paying for a service. I strongly suggest you separate yourself from this woman. I can guarantee she is solely responsible for me NEVER using a best western again and I will make sure to let everyone I know how horrible the service was.


Bob Wharton April 22, 2015 at 3:01 pm

My name is Bob Wharton and I am the media director for Showtime Baseball located in Battle Ground, Washington.
Our baseball organization travelled to Phoenix for a tournament on 1/15/15 and stayed until 1/19/15 at the Best Western Tolleson hotel. We arrived early with a large group of people, approximately 50-60, and within an hour and with the awesome assistance of the on-duty staff consisting of Lucy, Michelle, Irma, and Yasmin our entire ball club was checked in and ready for the day’s events. It was a bit stressfull with the quantity of people registering in all at once, but the great ladies helping us used the utmost professionalism in getting us squared …away.
They hit a home run!!!
The complimentary breakfasts were delicious and the buffet was constantly well-supplied with fresh food….keeping our players nourished and prepared every morning.


curtis franklin April 18, 2015 at 6:50 pm

I made a reservation thursday evening for a saturday night stay (4/18/2015) I attempted to check in at 7pm and was told that there were no rooms available at the time and I would have to come back around 8:30-9pm. Check in is at 3pm so this is unacceptable. I had dinner plans at 8pm which I can’t attend, due to not being able to change clothes. I am very upset with this hotel, what’s the problem with housekeeping


Sandi Brown April 12, 2015 at 10:20 am

Hi my name is Sandi Brown and I have a problem I need to tell you about. On April 9th my husband got very sick and we had to cancel our reservations with you hotel in Boise Idaho. We changed them to the 10th and on the 10th we changed them from Boise to Twin Falls Idaho which we stayed. I have to say that the breakfast they had there was far from what we usually get at your hotel so we won’t be staying there again. But that is not my real problem since my husband was sick he was unable to tell me what hotel he had made for us to stay originally on the 11th with was in Mesquite NV so I was unable to cancel that one. Upon finding a hotel last night and then checking our visa account is how we realized our mistake. I had no idea that you would keep all of our money with that mistake. I can see part of it but if your hotel was full and we were a no show you got your money for our room plus who ever ended up with our room. We will be thinking twice now before we stay at at Best Western again and for the most part best western is where we always stay when we travel. Thank you for listening to my problem and it would be nice if you could help out in some way. Sincerely, Sandi Brown


Nedra Zausch April 11, 2015 at 6:32 pm

My family stayed at the Best Western Raffels in Anaheim, California. We would not recommend this hotel to anyone. The parking is terrible and the room floor had a hole in it. It was room 316. We were very lucky not to fall through the floor. I notified the office for two days and they said they could not move me because they were booked. Also, they said the hotel could not fixed it because maintenance did not know how! No discount or other accommodation was offered to compensate me. I don’t mind paying for my hotel, as long as it’s safe!!


Casey Kaye April 6, 2015 at 7:36 pm

All of these bad experiences are a good advertisement for vacation rentals. These are reasonably priced homes and condos that people offer for rent to vacationers or corporate rentals. Try them out! Well priced, all the comforts of home, clean, attentive homeowners or property managers whose intent is that you have a nice place to stay with no nonsense. Try it! See craigslist in the area you want to travel to.


Kelly Dodson April 3, 2015 at 11:34 pm

The rooms are extremely clean, but it sounds like the maid takes her child to work with her, and in the early morning all we could hear was yelling and screaming. Also, there are no-smoking signs everywhere, yet I have seen several people smoking on the premises without reprimand, and the indoor hallway reaked of cigarrette smoke. The walls are paper thin; I can hear everyone around me. However, this review is due to an unfavorable incident I had with the Manager. First of all, this location has an inadequate driveway, with no room for two cars to pass eachother without potential incident. Secondly, as I was coming up the steep drive, a car was coming down rather quickly and did not appear to want to stop. Naturally, my only choice was to get out of it’s way as to: get out of the street and not get hit by the car coming down the drive. Upon entering the remaining parking lot (which also does not allow passing traffic) a car was backing out without paying attention to me being right there. I roll-stopped, they saw me, so I proceeded efficiently as to get out of their way and not block the driveway. I, at no time, was going an excessive speed. There were ZERO people in or around the drive, as there simply is not enough space to get all crazy if I wanted to anyway. I pulled into a parking space and was in my car for a few minutes gathering my items. Upon getting out I noticed there was a man in bike shorts waiting behind my vehicle (at a safe distance) who then proceeded to reprimand me for my driving in front of other hotel guests. Evidently, he had just gotten back from a bike ride and was not in identifiable apparel, so upon first glance it just looked like some strange man stalking me; which was very unnerving and immediately made me defensive. After he was finished scolding me, I didn’t really respond to him because I was livid and felt that the less I said was the best decision. So he says “we don’t have a problem here, do we?” And I said no. The other hotel guests were on the balcony laughing and making disparaging comments about me because of him. I continued on to my room, and when I looked back he was standing next to my car writing something down. I felt almost violated in a way, since it was dark out and I am a single female. When I got to my room I called the front desk and asked for a manager; the same man who spoke with me in the parking lot is who I received. He said he would embarrass me when the situation was endangering children. I remarked there were no kids around, and that there was a more professional and tactful way to address a situation. I also stated I was trying to get out of the way of other vehicles, but he didn’t want to hear it. I apologized for “speeding,” to be a decent human being and received no acceptance. He offered a forced apology because I “demanded one.” Unreal. I have paid good money to stay here and deserve a little bit of respect. I will be looking into changing my hotel because I do not feel comfortable here anymore after being called out in front of other guests. Totally unacceptable.


Tonya Robinson Peyton March 28, 2015 at 11:05 am

My husband and I check in to the Best Western in Wolfchase in Memphis Tennessee. The worst experience I have ever had. There was mildew smell in the room and blood stains on the carpet. Also, it look like mold was growing in the bathroom. I’m guessing that is where the mildrw smell is coming from. The management was very rude and not willing to even look in to the situation. There were stains on the wall from the air conditioning and it sounded like it was going to blow up. Never stay in a Best Western. Worst mistake you will ever make.


Mr and Mrs. Kevin Miles March 11, 2015 at 9:54 pm

My husband and I were on our way to Florida on February 22, 2015. Our truck died on the interstate approximately 10 miles from Florence KY. We were traveling from central Indiana. Our tow truck driver towed our truck to a Ford dealership in Florence, and then very kindly dropped us off at the Best Western Hotel. From the moment we arrived, we were treated with absolute kindness and graciousness from all, but particularly one man. His name is Jeff Snap. Although he did not work at the front desk, he went out of his way to help us. He gave us a ride in his own personal car to a restaurant on a cold, freezing winter night rather than having us walk. He also gave us a ride to the dealership upon our check out since the dealership was going to be extremely delayed in picking us up with their shuttle. This man took us in, gave what he had to give, and was the “hands and feet of Jesus” to us. I discovered that he had experienced a personal tragedy in his life just a short time ago. And, yet he was willing to reach out in absolute kindness to us in a time of desperation. If the world acted more like this man, and every hotel had somebody like him on staff, what a beautiful world it would be. Thank you Mr. Snap. You were our hero during our brief, unplanned stay in Florence KY. May you be rewarded for your kindness.


Donna paola February 20, 2015 at 11:14 pm

Have been in this hotel for almost 1 year there has been several issues a couple taken care after waiting months. The owner is a decent person but this is not personal . It’s regarding the emergency issue in my room. I presently do not have a working heater. I made him aware of the issue when my unit first began to show signs of dysfunction approximately 5 weeks ago and continued to ask them to come and take care of it. I had one of the service young man come to my room several days ago at that point it was totally dysfunctional. I could not regulate nor turn the heating off. After reporting this knowing my situation it took 3 days for anyone to come and look at it. All he did was pull the front piece off the wall unit & claimed to have turned it off and recommended I use it this way. Until they get the thermostat. Up to right now the unit does not work at all it is 17 degrees I must use the oven to heat the room needless to say how unhealthy this is for health reason’s also after the service person removed the front cover from the unit it is filthy dirty, dusty cover it appears like it hasn’t been clean since the opening of this particular hotel. I want some resolution. This is a constant issue here negligence I will contact my attorney making him aware of this I have photo’s. Also regarding the clean up of ice & snow is another serious issue. Also have spoken with the owner regarding this it is in a hazardous state.. every time I exit my room or my car I’m frightened I am going to fall due to lack of proper clearing of ice. This is not what good standards of what a decent hotel should look like. If I get I’ll or fall & get injured or my health becomes an issue I will take this further. Believe me it took a lot for me to finally write this but I realize I’m doing myself & the owner a service. By not getting issues taken care of regarding this hotel. This is my second stay here while I’m waiting for my condo’s availability. Last year I also was hear close to a year I can go on & on about complaints I have had to make that continues to be overlooked. This I cannot overlook due to the mere facts that I can freeze to death or burn one or the other not mention the filth from the wall unit that operates both heat and air conditioning. I’ve already had an eye infection. Due to the filth of the air unit and I now have learned why I could not wear my contacts caught an eye infection due to the dirt, dust, particles, from a poorly maintained wall unit. This is unbelievable. For it being 2015 this unit looks like it’s from the 80s I don’t believe Best Western had this in mind when some of your hotels in other states, & areas are amazing & up to date. I’ve done & do quite a bit of traveling. I do hope I hear back via my cell # is 609 453-**** you have my email.
Best Western
701 black horse pike
NJ 08232 room 129
Sincerely D Paola Rosenberg


Dan Pavella February 17, 2015 at 6:42 am

Just finished a 9 day stay at Best Western Sarasota FL.. Truly it was a real pleasure. The room was clean and so was the entire facility. The staff was friendly and took care of every need. The morning breakfast was wonderful and fresh every day. Checking in and out was no problem. Parking was ample. Heated pool and hot tub were clean and well taken care of. It seem all the employees who we were in contact with- loved working their.
The manager Mark Peterson- is a hands on guy . It seems all his staff love working with him. I will be going back again to Sarasota and will be using this Best Western again.


Dave B. February 14, 2015 at 6:11 pm

Location – Best Western Bay Harbor, Tampa Florida
Dates:Feb. 9 to Feb. 12, 2015

Problems with customer service occurred every day.
We contacted the front desk every day – sometimes with the same problem
and sometimes with new issues.

These include:

1) Originally assigned Room 327 unloaded clothes and bath items.
After coming back from lunch noted there was no city view
just a 6 ft. concrete block wall.
Got reassigned to Room 631 and had to move all of our stuff.
This should have been caught by the hotel on our reservation.
Failure that resulted in us wasting time moving around.

2) From Feb. 9 thru Feb. 11 toilet was flushing very slowly and almost overflowed.
Front desk was informed each day and no one came up to fix!
Failure that resulted in us having to contact hotel and hope for a fix!

3) Feb. 10 1st floor hallway flooded. Could not use exercise room.
Very disappointing and lack of access to hotel feature.

4) Feb. 10 & Feb. 11th water in sink and toiler had strong sulphur smell.
Couldn’t use coffee in room and ended up with stomach cramps.
Again spent time each day contacting front desk about this.
Could not use coffee maker in room and had to be very cautious with water
A very serious condition that could result in many visitors getting sick.
Might want to call in OSHA or City of Tampa to check out.

5) Feb. 10 & Feb. 11, coffee station in lobby was dirty with sugar, coffee creamer
and water on the station. Front desk again contacted. Hotel attendant
ended up rudely pushing me out of the way on Feb. 11 to get to coffee lids.
Hotels guests could easily get sick from this condition. Need to contact
corporate on changes needed.

6) Feb. 11 at 8:30 pm, called the front desk and requested a wake up call for
5:00 am on Feb. 12 to get to airport on time. No call was made.


Lisa Adkins February 13, 2015 at 12:32 am

Stayed at best western in frankenmuth Michigan worse place . And I will never stay at another started last year birthday get away love frankenmuth thought I would stay there instead of other hotels I usually stay at . I hurt my knee real bad on broken ladder in pool . Was not told renovations was going on my 3 year old started having g breathing problems from dust and debrie as well as my husband . WiFi would not work poor channels on television . Talked to manger was promised free nights stay on my rewards card and a 25$ gift card for hotel after being forgotten about called corperate was sent gift card assumed my free night was in my rewards card . No the manger never put it on did not find out till last weekend when I booked another 2 night stay after many calls I finally got 25$ put back on my credit card but did not get my money back for I was promised to get for my miserable stay ruined my birthday weekend 2 years in a row . Rude people lie after lie my knee is still giving me trouble but no one at hotel cares or corporate cares either . Contacted better buisness buero and will keep calling writing reviews . Big company’s that just lie and don’t care about there guest . Was told by the last woman I spoke to that the CEO said she speaksfor him and when I asked to talk to someone above her she was very rude and hung up on me . This is the way your company treats people I will make sure everyone I speak to will know how horrible this company is . Dirty rooms unsafe conditions rude staff I could go on for days . All I ever wanted is what I was promised reimbursement for the nights I stayed there. But no one will call back or even try to fix this situation . There is a file with all my info and complaints but I’m sure even after this message I still will not get a call and nothing will be resolved. My family friends and everyone I know will never stay at a best western . Worst company I have ever delt with and ppeople need to know the truth I will keep writing reviews on every site I can find.


Lucio December 11, 2014 at 5:57 am

Great site. Lots of useful info here. I’m sending it to several buddies ans also sharing
in delicious. And of course, thanks on your sweat!


Robbie November 13, 2014 at 8:17 pm

We had a Great Room at the Vicksburg, MS Best Western, last minute choice. Needed a room that was Pet Friendly as well! A previous night at BW in Hammond LA was not the best!

We have been Reward Member for many years. The Room was Clean, all of it! The room was quiet and one of the best full meal breakfast’s eaten at any of the many motel we have stayed . The staff was great and attentive . The pillows are the best ever!


Carlton Brank November 11, 2014 at 3:00 pm

I just posted my comment and somebody took it down. I don’t like that.


Carlton Brank November 11, 2014 at 3:03 pm

I am going to post this on my face book page I will get a response then


Carlton Brank November 11, 2014 at 2:51 pm

I stopped by the best western motel in east St. Louis the T.V. didn’t work. They had roaches. I did read that there were no pet. So I checked the person that ran the office came to fix The TV he couldn’t fix it. He saw my dog bowl. He called me a nigger. I pay 50 dollars for the room. He would not give me but forty dollars back he said he was going to call the police. He had a prosidict hand he was middle eastern desent. I am from the Lafayette IN area. I am a Christian my church is 2500 members strong. I am going to ask my pastor to boycott best western hotels and motle. He used profanity to. With a faslse hand he sould know better because god took just one hand and speared his life he should prise god. Are his god. That ten dollars he took from me it is going to cost Best Western a whole lot more. The pricible of it. I am Mad.


Watersisland December 16, 2014 at 8:10 pm

Carlton, carlton, carlton! C’mon. If you were really a Christian you would know that God is spelled with a capital “G”. And you’ve done it more than once. Prosedict? Pros-e-dict? Did you mean “prosthetic”? And if you “did read that there were no pet” (sic) WHY did you bring your dog? Or “dog BOWL” or what ever? Middle Eastern (Caps, Caps, Caps!) desent? Did you mean “descent”? “Motle”? ? “Motel”?. Doesn’t it ever LOOK wrong to you? “Faslese”??? “False”? “speared”? Really? With a “Spear”? Or did you mean “Spare”? BTW…what does the fact that the attendant was Middle Eastern and had a prosthetic hand have to do with anything? “Prise” ? No such word! Did you mean “Prize”… or perhaps – “Praise”? “The pricible of it” (sic). No idea WHAT you were even trying to communicate with that blurb. As for the punctuation, I’d have to copy the entire “Harcourt Brace” text to address your grammar and punctuation.
Hey, Carlton…I attended Purdue University in West Lafayette, IN back in the mid 70’s. Your acknowledgement of being from Lafayette must be an embarrassment to all that live or ever lived in that area. Surely the elementary schools there are able to teach better than that! Some of your attempts at communications can’t even be addressed as grammatical, spelling, syntax errors, or punctuation. Carlton — go back to school! Hey, at least I see you’re quite skilled at spelling the word “nigger” correctly. Do you work for the Klan by any chance?


Brangela West October 26, 2014 at 9:52 am

If there was a way I could give Best Western Executive Inn at 2800 US Highway 84 East, Cairo, Georgia 39828 negative star(s), I would. My whole experience was HORRIBLE. I called and made a reservation the day of arrival (4:45 p.m.). I gave my credit card information and drove 4 1/2 hours to this LOW BUDGET hotel. I arrived after midnight to find out that management (Craig Ward) CANCELLED my room at his request. Per Craig, the rude guy at the service desk, if you do not arrive at Best Western by 6:00 p.m., Best Western cancels your reservation. Per Craig, that is their policy. IF this is their policy, I should have been made aware of this policy when I reserved the room and gave my credit card information at 4:45 p.m. The rate I was quoted on the telephone was not the rate charged to my credit card. There is a $30.00 overcharge discrepancy. The phone in the room did not work and the front desk did not answer the telephone after numerous calls from my cell. There was no internet and the continental breakfast was a joke. After discussing my dissatisfaction I was treated very rude. I have reported the incident to the corporate office, which will go to the GM of The Best Western in Cairo. Good luck with that. I will NEVER go to another Best Western again, especially not the one in Cairo, Georgia. It is Horrible. It is Awful. It is low budget and over-priced. You would better off sleeping in your car.

Our whole family stayed at this hotel for a funeral (that is the only reason it was full this particular night). It is a shame you have to deal with the loss of a loved one and at the same time, have issues at a hotel with unsympathetic employees. Never again will I visit this hotel.


James M. Paquin October 11, 2014 at 9:23 pm

I booked a room at Best Western on October 4, 2014. I was told it was 98 dollars. The room was fine, no complaints until I found out a week later that they took 250 dollars out of my bank account. My banks fraud prevention left me a message on October 5, 2014 but I didn’t listen to it or call them back Until the October 11. That’s when I found out that they took 250 dollars. I called Best Western on the 11th and the lady said yes they charge 250 at first and then refund the difference within a week. She said the clerk should have told me. Well he didn’t. I don’t know if I got the refund, I’ll check Monday with my bank. I was so angry because of other negative things happening in my life. They are fortunate that I am a good person. If they do this to the wrong person there could be very serious consequences.


Anthony October 5, 2014 at 2:54 am

At Universo in Rome
The wash basin in the room does not have a standard plug but a gadget that may have worked when new but not any more. It does not hold the water in the basin with the result that vast quantities of water go to waste having not been used for washing.
Please sort this out a.s.a.p.
The saved cost in water will pay for the change over.


steve ruff September 12, 2014 at 2:41 pm

My wife and I stayed at the Best Western Plus, in Portsmouth, NH from 8/21-8/24. When we checked into the room, I noticed that the bathtub had a ugly, huge caulk patch in the floor of the tub. On our first morning, my wife attempted to brew coffee using the hotel provided coffee pot, but it did not work. We requested a replacement that was delivered sometime that day. Linens were not changed, so we had to ask if the linens would be changed. On 8/23, my wife and I left the room for the day at 8:30 AM, we returned at 8:30 PM and discovered that our room door was left partly open and unlocked by house keeping staff…all day! So anyone in the hotel could have just walked into our room at anytime they wanted. Fortunately nothing was missing, however, it was unsettling to say the least to return to our hotel room at 8:30 at night to find our room un-secure with the door part way open. I will not be staying at Best Western ever again.


Mike Erickson September 7, 2014 at 8:43 am

False advertising! I’ve been a LOYAL B/W Diamond Rewards member for two years. As your records should show, I stay at B/W’s along the eastern U.S. often, or at least have been. I now sometimes stay at other hotels due to your bullcrap rates. To be as brief as possible, allow me to explain.
I receive ‘offers’ and ‘promotions’ via email offering me ‘up to 20% off’ when I book through I register for these ‘offers’ as required. When I go to make a reservation, I see ‘NO SAVINGS’ what so ever! My rate is actually HIGHER than a ‘NON-REWARDS MEMBER’! I’m also a ‘AAA’ member. You ADVERTISE that ‘AAA’ members receive AT LEAST 10% (up to 20%) off regular rates…another LIE!
Here’s the proof (recent rate inquiry for a S.C. B/W hotel using ‘’.
NON-Rewards member (anybody)=$65.03
‘AAA’ member rate=$65.03
Diamond Rewards (me, signed in)=$65.03 (B/W rewards rate)
‘AAA’ rate (signed in)=$65.03
There is NO SAVINGS! “ANYONE” gets the same rate I do. Where is MY ‘up to 20% savings’? With AAA, where is my ‘at least 10% off’???
To add even more insult, the ‘walk-in rate’ with coupon is $49.99!!! I understand the restrictions with this coupon.
So basically, being a LOYAL DIAMOND REWARDS MEMBER, I pay the same or more than a non-rewards member. Where are my savings. The only benefit is obtaining rewards points.
Being in the ‘transportation business’, I offer my ‘loyal clients’ a discount (because I want to keep them as a client). What is your business ethic…to FALSELY offer me a ‘discounted rate’?
Needless to say, I am, and have been, disgusted with your ‘false advertising’ techniques. Show your ‘Loyal’ members some respect.
And yes, I am aware of your ‘program’ policies, so please don’t respond with a nonsense reply. I look forward to a prompt response. Thank you for your attention to this matter.
Mike #6006637417315074


scott August 26, 2014 at 6:41 pm

it is sad the my first time and my last time staying at a best westren. i was charged for following the rules at a best westren and than i was lied to and called a lied to. the manager and the own were both rude and did NOT want to talk to me at all and told me there was NO Corporate Office. i will tell people to stay some place beside best westren


Pat S. August 14, 2014 at 5:51 pm

This week we stayed at the Best Western Plus in Leland NC., the hotel looked just like the photos on the internet, inside and out! I never travel with my dog because pet friendly hotels are usually not clean and they smells. But this trip I had no choice.
My small dog stayed with us, and to my surprise! the room was spotless and smell fresh.
I checked ever where for poor housekeeping but did not find any thing to have fault with. The linen were spotless, the towels were excellent and the pillows & beds were comfortable.
Mary at the front desk was delightful in every way; pleasant, cheerful, informative, and resourceful (we felt at home) she was helpful in finding us a dog spa for the dog..
Thanks Mary!!! Housekeeping staff were very nice and helpful (excellent cleaning).
Wonderful breakfast! We thank you all at Best Western Plus in Leland, NC for making our stay delightful. Only wish you were closer to the beach.

Pat S.


Ralph Miller August 6, 2014 at 4:07 pm

Good day – I believe my questrions are answered in following e-mails. I just spent twenty minutes on the phone ( Seventeen of it on hold ) w/ your representative after waiting ten days to be contacted ” as soon as possible “. Was told your representatives arte too busy to contact me yet and there was nobody that had the power to grant me any kind of a request like I had asked.


View this email with images.

Dear Ralph Miller
Member ID: 6006637391620010

Thank you for participating in our 2014 Jump Start to Summer Promotion!

For your 2 qualifying stays during the promotional period, Best Western is happy to present you with a $50 Best Western Travel Card® good at any BEST WESTERN®, BEST WESTERN PLUS®, or BEST WESTERN PREMIER® hotel through September 1, 2014. Please print this email and present at checkout to redeem.

We truly value your business and thank you for your loyalty to the Best Western family
of hotels.

Glen MacDonell
Managing Director, Best Western Rewards


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Best Western International
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Thank you so much. We were able to utilize Best Western earlier seven evenings in the March – April time frame this year. As a net result, they have sent us a voucher for $50.00 to be used by September of this year. Unfortunately, we are still recovering from an automobile accident and are not sure we can make that time frame. None of this is your fault obviously, and this has been an ongoing issue. This last Spring was the first time either of us have been able to travel to any degree and we probably took it to an extreme.

Again, thank you and we are so looking forward to being “ On the road again “.
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Carol August 4, 2014 at 9:07 pm

Bed bugs


Billy Q August 4, 2014 at 3:29 pm

I recently stay in B W at Tallahassee seminoles they advertising is non smoking room I got a room that smell like cigarettes from the shower to the front door I try to use the phone to call the front desk and didn’t work either finally we change room put everything down and left came back late afternoon about 6 or 7 pm and the air inside the room was warm I try to cool down by change it to the highest speed and was there allready call the front desk for them to send someone and the awnser was that they dont have anyone to fix the ac that they just can chage me to other room or for my to talk to the owner in the morning we complain in the morning and a manager came and told me that thats the way the ac is set for the room and y reply no sir u can raise or lower the temperature in the room by the speed of the fan and the hot and cool knob and this room ir warm the air is not cooling enough the room so something is wrong with the ac he stepped out and came back and told me I will reset it for you and when to the knob turn the ac off and turn it back on and told me that the ac was reset all this was in front of me I’m a engineer (maintance) for a builbing so that is part of my duties and this was totally wrong and I decide to send this to corp


Elaine Pankow August 2, 2014 at 1:12 am

First we stayed at many B.W. and the one in Williams the staff all where very special great service.. I canceled one in Logan as we thought that is where we would be, I called around 2:30 and was told I would be charged $50 I was told they have a 24 hr rule, which I did not know. the others where by 4 pm.. You have a sign in all B. W. that state you receive a night free after 3 separate places, the sign does not state you can’t use the free night until 3 or 4 weeks later. Since we where on a trip, we sure can’t f afford another big trip and use our free nights. Then we have to use them by January 31st.. The rewards are very nice, but I wanted to use 2 free nights since we where on a large trip. We can’t afford another trip for several years..I feel we deserve something since I was told that I would be able to use the free nights on our trip. You ca see from the record now many nights we spend at a Best Western. Thank you for your time Elaine Pankow.



michelle anderson August 1, 2014 at 11:14 pm

I booked 3 rooms at the Best Western in San Diego, CA where I received confirmation numbers. Confirmed twice & was assured everything was reserved. One week prior to leaving I received a message to call the manager Onka who proceeds to tell me we were only on a waiting list for $139 a night but the rooms were really $209 the new employee made a mistake, but if I could write a nice statement about her & the hotel she could over ride the system & let me have them for $159 a night. One of the parties got lost & was going to be a day late so we called to make sure the room would still be held. Was assured it would be held but we would still need to pay for that night. No problem that was fair & we understood. Well when we arrived after a long drive we were told it was marked as no show & they had no rooms. No hotels had rooms due to comic com so after an hour of arguing they gave us a room at the expense of someone else according to them. I feel bad for whoever but our whole family was staying at that hotel because we were all in my little brothers wedding . Now today at look at my credit card statement & they charged me an extra night. I have never had such a problem with dealing with a hotel. I don’t know how many new people they have but everything was always blamed on them. We will NEVER stay there again. Thanks Onka & Nicholas for making our vacation stressful & less then it should of been.


michelle anderson August 2, 2014 at 1:16 am

I forgot to mention this was the Best Western Yacht Harbor hotel in San Diego, Ca. I will be putting my opinion of this place on TripAdvisor like the manager Onka (not sure of spelling) asked me to. Unfortunately it will not be what she asked me to write.


Emily July 31, 2014 at 1:16 pm

Blood on the pillowcase. Bright red blood. Gross and unsafe. Need I say more?

This was at the Best Western in Statesville, NC


Johnathon Lowry July 28, 2014 at 12:13 pm

On July 27th I stayed at the best western city view inn in Brooklyn New York. It was the most disgusting place I have ever stayed. Was lied to by the man working the front desk about truck parking. Room was dirty. And smelled marijuana all around the second floor. I do a lot of traveling and must say I may never stay at best western anywhere after that TERRIBLE experience. I was concerned about bed bugs so I actually slept in the desk chair. Couldn’t have got more than an hour of sleep. Left as soon as I could. TERRIBLE experience


Harris July 27, 2014 at 10:51 pm

I booked a reservation for this hotel for 2 nights 1 King bed (25 July-26 July) for military discount which is 118.15 per night. The total came up to be 274.10 for my entire stay including tax. I regret making reservations at this hotel, I ended up with a two beds because when I checked in they had me confuse with another customer who last name was Harris. She ended up with my room and I ended up with her room. I don’t know how this happened when I clearly showed them my military ID and my check card. Ok so the next day one of the workers banged on my door asking me was I checking out, I told them no and that I have this room for 2 days. I was told my card was declined after they tried to swipe my card 3 times for a different price. I had to come down stairs and show them on my phone with my checking information pulled saying they charged me 180.56 for the first night and 137.05 for the second night. They did not see the amount 137.05 under my room #. I really think they were thinking I was trying to get over when it clearly said on my banking information Best Western took the money out. So I ask for the manager who really didn’t care to explain to us why he isn’t seeing the 137.05 in his system, instead he insisted that I call my bank to see what the issue was. I called my bank and they couldn’t do anything because both payments were pending. My entire weekend was ruin with my family because I kept trying to explain to them that I didn’t owe them any money because the room is paid for. So my husband went ahead and paid the remaining balance they claimed we owed which was 123.32. After we made the payment we left, so I decided to call them and one of the workers answer and I ask her by any chance if she can see if my 137.05 was paid on the other Harris who actually had my room; she checked the system and YES MY PAYMENT WAS ON THE OTHER HARRIS ACCOUNT. My question is why didn’t the manager do his research to know that’s where my payment went. I just want to make sure I will be getting my refund back 137.05. My husband and I are beyond upset and disappointed with Best Western. So yes basically they put the wrong Harris that was both there the same night in the wrong rooms with the wrong rates. They should have looked at the names while we were checking in and there wouldn’t have been any confusion. The manager didn’t really seemed concerned about what happened during our stay. We should be refunded and accommodated for this irresponsible matter.


Harris July 28, 2014 at 12:23 pm

I forgot to add which location:
BW Plus Inn at the Peachtrees
330 W Peachtree ST N.W.
Atlanta, GA.


Ron Tyson July 21, 2014 at 2:26 am

We just arrived at the best western manatee in Bradenton, FL . This hotel was listed as a Best western plus,. It is the most discussing Best Western plus that I have ever stayed in
Since I started staying with this company. it smells like a wet dog as soon as you enter.
after checking In at 3:00 the clerk agreed that it smelled bad. He said it must have been
The mop that they used to clean the lobby.
After going to my room we heard a dog barking constantly and I called the front desk.
They told us that the problem would be handled immediately. It is now 11:00 and the barking has not stopped.
We left for 2 hours and when we came back we walked into our room and the smell of mold was overwhelming. They don’t care!

My real complaint is that when I made the reservation for two days that I could not cancel my reservation because it was too late. Now I know why!
I am now in this room, 212 with this mold smell and am out $200 dollars and am in a room
Where you can hardly breathe.
Don’t always believe that best western plus is a better hotel.

Ron Tyson
Lafayette, In


Alexander July 17, 2014 at 8:10 pm

To Whom It May Concern,

Hotel Aurora / Best Western – Paris

CC: Tess Riot (Hotel Manager, Claim discussed on Thursday 17th July)

On the evening of Wednesday 16th of July, my girlfriend and I had returned to the hotel at approximately 2am. My partner and I had caught a taxi from the Eiffel Tower and after the taxi departed, were confronted by a man who was yelling and looked as though he was intoxicated just as we were approaching the entrance of the hotel. We ignored and ventured inside the inner part of the hotel lobby. Not exactly the hotel foyer but an entrance that is approximately 2×2 metres in size. I proceeded to open the door to find it was locked with no one sitting at the front desk. I rang the doorbell continually waiting with no answer. After about ten minutes, panic started to set in and I began to second-guess myself doubting the hotel’s 24/7 return policy and called Australia to speak with my parents to discuss the situation. My mother (Lorna Antoniadis) called the hotels number (multiple times) from which we could hear from behind the desk – obviously no one was there to answer. We were very fearful of what we were going to do and I manually closed the sliding door separating us from the street. A couple of people walked past and one character walked past four times peering from across the road to see what was happening – this made myself and my girlfriend feel extremely distressed and worried for our safety and well being as this is the first time we have been to Paris. After back and forth calls with home and fear getting worse as we had no solution of what to do, after over ONE HOUR of waiting, the employee with dreadlocks (unsure of his name) looked confused and dis-orientated as why we were inside the sliding door. He proceeded to open the door and I directly said to him, “Where have you been? We have been waiting one hour!” He walked to the door and opened it blank faced. The employee was VERY unprofessional and his presentation looked as though he had come from a club with his shirt half open (tattoos revealed) and like he was either intoxicated or on drugs. His dis-oriented nature was EXTREMELY concerning for us both yet the worst part of it all was at 3am he asked us if we wanted to check in. I replied saying, “No, we have been here for two nights”. He said; “Okay, Room Number?” I proceeded telling him my room number and the normal procedure would be to ask for I.D at that time of night or surname for confirmation. NONE OF THIS WAS ACTIONED. Any one could have been given access to our room jeopardising our safety and goods or we could have been given access to any one else’s room for that matter. I am appalled, shocked, disgusted, furious, angry, disappointed, outraged and many other things that this occurred and the fact we can only be waived the night of this occurrence is shocking because in Australia this would be taken to the heights of pleasing the customer’s satisfaction to ensure they will return. We both were referred by Fouad Jaffer to stay at the hotel whom from my understanding is a Gold Member for the Best Western. He has been notified of this occurrence, as he is my girlfriend’s father. I hope this becomes a massive learning curve for the chain because I am a truly disappointed customer.

Alexander Antoniadis and Nadia Jaffer.


Karla Lindamood July 7, 2014 at 1:01 pm

On July 4 my husband and I checked into Best Western Lakeview Inn in Garland, Tx. Room 126. Upon check-in, the clerk said she needed to make a copy of my credit card because their machine won’t scan right. I did not even like this. The hotel was nice looking, not enough parking but that was ok. our room was very nice, the breakfast was good. As we checked out on Saturday, the clerk swiped my card again but the night before it would not scan? Really, I am not that dumb so now I have two charges for our nights stay. So we leave and we haven’t gotten to far and i notice that my legs are itching and my husband says he is itching as well. We stopped and went in and checked ourselves and we were covered in BED BUG bites. I was livid as well as miserable. When we got home I told my husband that we needed to disinfect our suitcase, the seat of our pickup, wash our sheets and clothing in hot water with bleach and spray our bed down. How do I know what Bed Bug bites look like, I am a nurse and have seen this numerous times. So not only were we charged twice, we paid extra for the BED BUGS we brought home from this establishment. I feel like I should be compensated for money spent and charged twice to my account. The clerk when I called to tell her of this was very rude and unconcerned about us being charged twice and was told flat out that we did not get bed bug bites at their establishment. Well, that was the only place we had been so they had to have come from there.

I hope you will address this matter in a timely fashion and compensation will be made.

Thank you,
Karla LIndamood
xxxx CR 1136
Cumby, TX 75433


Mcrayto2 July 7, 2014 at 10:20 am

I am writing this message from a room in the San Juan Airport Hotel (a Best Western hotel) that I booked thru I travel often and have never been disrespected, until I arrived at this hotel! When I arrived at the hotel last night after 9:30 p.m. – after spending an exhausting day at the airport – I noticed that the bathroom sink was clogged. I immediately called the front desk and was told by Aida, that she would send a plummer to unclog the drain. I told Aida that I was exhausted and didn’t have time for a plummer to unclog the drain and asked for another room. Aida told me that a plummer had to check the sink before I could be moved to another room because the drain might not be clogged. I insisted on another room and Aida finally decided to move me, but after waiting 15 minutes I called the front desk to cancel the move because I was exhausted. No one answered the call. Five minutes later, Aida knocked on the door with the key to another room, which I declined. Aida sashayed away without a single word. After 4:00 a.m. I received notification that I was booked on a 2:45 p.m. flight today. I called the front desk and requested a late check-out and was told that the late check-out would “probably” be granted but I had to call back at 6:00 a.m. when the manager is on duty. When I called at 8:00 a.m., I spoke to Kiara, supposedly a manager, who very rudely told me that if I wanted a late check-out, I would have to pay $100.00. I informed Kiara that I was told that the late check-out would probably be granted. Kiara told me that she would not grant the late check-out unless I paid $100.00, and disconnected the call. I thought we had a bad connection and called back. Kiara told me that she hung up because there was nothing else to say, and hung up again. I called and Allison called the hotel and spoke to Kiara and was also treated rudely. Allison will email Dave, the General Manager, regarding her experience, and I am currently on hold waiting to complain to Best Western corporate.


Elaine July 7, 2014 at 5:14 am

On July 5, my grandson and I were asked to leave the Best Western Meridian Hotel at 11:30 pm, with threats of having the police called if I did not vacate the property in five minutes. This was in response to my calling to say the refrigerator in my room was not working, and the food that I had placed in there from my daughter’s wedding was warm and not longer edible for my grandson. The manager reluctantly brought me a new refrigerator and stated that the one I had worked perfectly fine as they are not refrigerators but coolers. I told him that he was mistaken as this was a refrigerator (took photo) and that the on-line hotel accommodations included a refrigerator in the suites. He became loud and I asked him to leave my room, as I had a child sleeping. At that point, he said I disrespected him and needed to leave. I immediately called Best Western and explained the situation, and the gentleman stated that this was a privately owned facility and he had the right to refuse service. He stated there were no availability in the Best Westerns within the vicinity, however would start a case file, and have corporate contact me in the morning. The manager kept threatening me, and I explained I was sorry for offending him about his “coolers” to no avail. I packed, with him calling and threatening me as I was putting clothes in bags. As a retired commercial banker, I have stayed in hotels across the U.S., including many Best Westerns. This was a such a shock to me that I am still shaking at this experience. Not only placed out of a hotel, no assistance from Best Western Customer Service, and no response from the Best Western Corporate Office. What really was the kicker was after I tried to confirm that my refund was submitted to Expedia, the manager said “God Bless”. This is an “omg” hotel story for Best Western


Chelsea June 24, 2014 at 11:25 am

I recently stayed at best western at Radford. I am highly disappointed with my stay. I had jewelry stolen from me and the front desk staff couldn’t care less. They said she would never steal, and proceeded to call her on the phone and she said she hadn’t seen anything. I know my rings were left on the night stand when I stepped out to lunch when I returned the rings were gone. I missed a wedding ceremony to file a police report. Don’t bother calling the corporate office because they want you to deal through the hotel who already won’t help. Now I’m out of 500$ worth of rings!!!


Ana Claybourne June 19, 2014 at 6:42 pm

A few days ago I posted a blistering comment to Best Western regarding a family with a severely handicapped child being turned away due to having a service dog. I want to compliment Best Western on taking that hotel to task and shutting down their connection to the specific hotel in question. Best Western did the right thing as well as the legal thing. Sometimes the good guys are still out there, and this is the proof.
“We provide extensive training to ensure our hotels understand and address the needs of guests with special needs. When this matter came to our attention, we immediately provided direction to the hotel and a reservation was offered to the family. We deeply regret the matter and we will continue to proactively communicate ADA requirements and training to Best Western branded hotels to ensure all guests are treated with the utmost dignity and respect. Further, we have restricted the hotel on our reservations systems and we have required the hotel to stop representing itself as a Best Western branded hotel (cover or remove all Best Western signs and logos) until its representatives attend a hearing at our corporate headquarters at which their future association with Best Western will be decided.”


Cecil McCoy June 19, 2014 at 1:03 pm

Have stayed at BWs quite often. No more!!!! I’ll let you people figure out why. Hint; Boy with service dog.


Ana Claybourne June 18, 2014 at 2:37 am

I have stayed at Best Western for years. Today I read an article saying that a Best Western cancelled a families reservations because their severely handicapped son has a service dog that can tell his parents that he will have a seizure in time for them to get medical help. A terrible example of hatred, ignorance and bigotry as well as a flagrant disregard of the law. I will never stay at a Best Western again. Shame on you.


None of your business June 18, 2014 at 3:28 pm

I agree, here is the article….

We held a motorcycle rally at BW for the last 6 years. We were already thinking if changing because of the deteriorating rooms and ever rising prices but this seals the deal…Goodbye BW and we will take our money with us.


christina June 12, 2014 at 2:37 pm

Looks like ALL the Best Westerns are setting a record for “going downhill,” Wow….


Christina May 19, 2014 at 7:23 am

We recently drove from Lakeland to Stuart Fl where we have been going for a while now but this trip was because my grandfather passed away on 4/16/2014 and we went to the best western in Stuart on Federal Hwy got there about 11PM to get a room and were told that it was 99.99 a night so we handed the girl a coupon that we have have used before to stay there and she said oh we are not taking coupons because we have only a couple rooms left that is why we are charging 99.99 really you up the price because you have only a couple rooms left and then not take any coupons that you put in the book its kind of funny how this bestern was doing that but the one down the road about 15 min in Pt St Lucie was charging 79.99 and they took the coupon and there rooms are all suits that is not right I cant believe that yall would price gouge and then to sit there and admit what you are doing


MAUREEN May 1, 2014 at 7:04 pm

I will NEVER EVER stay at a Best Western again, especially the one onBiscayne blvd north miami Florida, the manager Pete is one of the rudest men that I have ever spoken to. If he is the manager he should really take a course in customer service. My daughter is going to college down there and needed to stay for a extended period of time, due to a EMERGENCY she had to cancel to come home. and because she didnt give them the 7 days notice they would not let her cancel and are going to charge a college student $160.00!!!!!! If we could only predict and emergency 7 days in advance we would all be better off. The manager PETE said there is absolutely nothing he can do. I called corporate andspoke to a STEVE and he told me the same thing. Best Western cannot do anything because it wasnt 7 days in advance. Best Western can afford a 160.00 night, a working college student cannnot. I will never recommend Best Western to anybody and will never have a good word to say about it, and I will let the colleges know, so they wont recommend it also. I normally dont ever send complaints, but I am furious that Best Western would not make an exception to this rule. At times like this I am happy that there is so much social media out there, so people know what is going on.


christina June 12, 2014 at 2:33 pm

Pete should hook up with Melody in Missouri. Does he talk ad write in full sentences?
they are very un-accommodating for emergencies, I experienced the same thing, in addition to poor planning of the manager in Mexico MO Teal Lake Inn who professes to own the business. NOT!


doyle gordon April 14, 2014 at 10:34 am

i only have one complaint about best western and it has to do with my traveling interstate 40 between little rock, ark. and l.a. cal. i travel that particular hwy at least 5 times a year. i have always liked best western but, when i travel those 2 day trips i have to pull over and get a hotel for one night, I’d like to be at b.w. but, they wont let me just drive up and get a room, i have to call from earlier down the road and make a reservation. i cant do that! i really don’t know exactly where and when I’ll get tired. so, i cant stay at their hotels, it’s a real pain in my backside. i wish they would at least save some rooms for people like me and not be so particular or is that their way of getting guaranty for money. what a shame!!!


Don,Never Stay Again April 4, 2014 at 2:35 pm

We got a 2 rooms at the Best Western in Sterling Heights Mich. It took us 5 trips to the front desk to get 1 key out of 15 keys to work for one of the rooms. Then we went to the park at the end of the day we were watching the playoff game [Big ten] and we saw bed bugs in the bed we called the front desk, They asked did you find more then one.[ONE BED BUG IS TOO MANY]. They said they would send someone up 1 1/2 hours later we had to go to the front desk to get someone to come up. 1 hour after that a guy came up and said the front desk sent him to the wrong room. We showed him the bugs we put in a glass he took 2 min. and said I can’t find any and left. We told him to checkout my sons room for BUGS he said he don’t have time and left. They acted like they don’t care!!!!! So we packed up and went to the front deck and told them we will not stay with BED BUGS the hotel didn’t offer us anything for compensation. So after all the runaround with them it was 1:30 in the morning. We had too take all of our clothes off at the door our houses so we didn’t take bugs in our homes. We called customer service and told them after a run around they would pay us back for one room after 5 calls and two weeks later. I had to call the manager he said he would compensated for one room only. He needed my card number so he can put the money back on my card. Well they took $50.00 more off my card. And they still did not put the $172.88 back on my card. They were called for the same issue the day before we stayed, but said nothing was found then. This is unacceptable and to not be paid for both rooms. It also was my grandsons birthday party and needless too say we had to leave because of the bedbugs. What a shame to run a Hotel that way!


christina June 12, 2014 at 2:35 pm

yes, horrible service, poor management, and this is how they get money to renovate, and still have high school housekeepers and maintenance people. YOU WILL NEVER GE YOUR MONEY BACK!!!!!!!


Cari April 2, 2014 at 6:36 pm

Will never again go to the Best Western in Sterling Heights Michigan. Our family reserved 2 rooms and found bedbugs. When this was brought to the attention of the hotel staff the only question we were asked was “did you find more than one?” I think finding one is sufficient. It also took more than one trip to the front desk and 1 1/2 hours for them to respond. The hotel never offered to move our rooms and when we decided to check out at 1:30 in the morning because we found bedbugs unacceptable, we were never offered compensation for our rooms. We called customer service the next day and it took over two weeks and 5 more phone calls to get the hotel to respond. Their “resolution” was to tell us that their pest company couldn’t find any bedbugs and that one of the rooms had been inspected the day before for the same issue (now that tells me we weren’t the first people to have this issue and if we posted this on Facebook I wonder how many responses we would actually get?). They finally compensated us for one room but it’s their hotel policy that they cannot compensate for more than one room. Corporate customer was less than helpful stating that each hotel is independently owned and they have no say in the policies of each hotel. I find that difficult to believe, especially if they are customer service oriented. You would think that since they own hotels all over the country they would want their customers to continue staying in their facilities no matter where they are.


Never again April 2, 2014 at 1:13 pm

Best Western in JASPER TEXAS is the worst… When I say everything there is messed up I mean every thing the toilet, the phone didn’t work in my room the person at the front desk didn’t know what she was doing, “She said that she had just started working the day before and they had her working a full shift the next day, management SUCKS the owner has no clue on how to run the front desk she needs training!!!! On top of that they are high as hell “the highest best western that I have stayed to and the WORST!!!!!!!! I will never stay there again.. down the road I go


Leola Gardner March 11, 2014 at 10:56 am

I am not sure who I was supposed to contact about an address change. I have a new address since I worked for Best Western in Edson, Alberta

my new address is :

Peers, Alberta T0E 1W0

I need a reissue of my T-4 please and thank you


Jessica dedecker March 6, 2014 at 10:32 pm

I stayed tues and Wed at the best Western in Madison on the park. After paying 300 for both nights they called the police after stating someone visiting me was roaming the hallways and was there the previous day, both statements untrue. Then when my boyfriend and I returned they told us we had to leave and called the police again to escort my boyfriend out. We never caused any problems and they refused to refund me. My boyfriend and our friend were both black… in fact the only black people even in the hotel. Because of your failure to even attempt to refund me I have already contacted a lawyer we are filling a racial discrimination lawsuit and a pain and suffering lawsuit. Thanks for making us feel so welcome that was my first and last time that I will be staying at your hotel.


renee lee February 18, 2014 at 10:29 am

After several attempts to talk to someone, I have had no issues resolved. This is a very imoportant matter and someone needs to contact me ASAP! I will get the lawyers involved within a day or two!!


Ann Sommer February 11, 2014 at 4:33 pm

I have tried unsuccessfully for the last four weeks to get a billing problem solved. I have spoken with customer care and the hotel repeatedly! No one from the hotel will return calls! Customer care keeps saying that the hotel has to take care of it and the hotel says the exact opposite! I can’t believe the irresponsibility from this company! I cannot believe they would let this man run a hotel when he obviously never even is at the hotel! I am contacting the Better Business Bureau and am going to contact a lawyer! Odessa Hotel Best Western is a thief!


Tony January 21, 2014 at 10:22 am

You are continueing to allow another party Liberty Group to operate under your umbrella??? Well let me tell you, BAD BAD BAD for Bestwestern when the Mayport Inn and Suites in Atlantic Beach, Florida has a HORRIBLE AND RUDE MANAGER, MAJOR BED BUG PROBLEM!!!!! NO INTERNET!!!!!! and I hear employees can’t even verify Credit Card information, thus giving away unintentionally ‘free rooms’….Is this how you want to be affiliated????


Eugenio Juarez January 20, 2014 at 9:15 pm

My name is Eugenio O. Juarez I live in RoswellNew Mexico. On Sunday morning @ around five in the morning I went to check in at El Rio Palacio Best western where I have stayed many times before. While doing so the front desk clerk said there was a problem with my cried it card and he explained to me that there was a problem with the internet connection. While I waited out side because the office was closed. He left the office for a few minutes and then returned and tryed my card again. I told the clerk that I had stay here before and that I should be on file and he said yes that I had and he did find me in the system. He then told methat my card had been declined. I offered to pay cash. He told me that he could not accepte cash with out a cried card and he could not rent me a room. I explained to the clerk that I was dropped off because I didn’t want to drive because I had been drinking and again he said he would not rent me a room. I told him I did not have a way home since it was so early in the morning and could he please make an acception because I had for gotten my jacket at the club where I had been. He said no I told him that I would call corporate because I had never had such bad services before. When I told him this he became angry shout that they would not fire him. I told him “Sir I don’t want you fired I just want a room. When I told him I had corporate or a service agent on the phone he called the police on me and tryed to have me arrested and had me removed off the property. I will never stay at any Best western properties again!


Thomas January 8, 2014 at 8:43 am

I read a job posting for the Best Western in Shippensburg PA. I responded to the ad with a letter of interest and as well as a resume. I also called and left 4 voicemails and they insist on not returning my call. Everytime I call, they tell me Scott, the one who hires is never there. I I think for a manager, that is very unprofessional. Even after I said I was going to contact coorporate, still no return call


Wendy kennedy December 14, 2013 at 12:43 pm

My son and I were using the pool area in the Dryden Ontario Canada Best Western. I noticed that the emergency exit was so iced up it was not able to be opened. I also was shocked to see a space heater fan with a long extension cord right by the pool. When I mentioned my electrocution concerns to maintenance he didn’t seem to care. I threatened to take a picture of it and then he unplugged it. I will be calling the fire dept. Monday as they are breaking fire code.


Barbara Lyman December 13, 2013 at 11:13 pm

This is to notify those necessary, I called 602-957-4200 at 6:52 pm 12/13/2013,
the number provided per the Best Western Corporate website, leaving a 
message stating I am pursuing a complaint regarding the reservations; conditions
of the room accommodations; safety of the parking lot (ice & snow); safety 
conditions of the room (no working room phone; outside door with closing issues;
furniture making narrow escape routes). 
When these concerns are added to the outside people noise which in turn 
my husband found extra cars in the parking lot, he brought it to the 
attention of Adam Nunez, desk attendant. My husband was told in a rude
manner there was a concert at the venue across the street and the Motel
did not have assigned parking so it was a “non-issue”.
I called the front desk (this is when I found the non working phone), Mr Nunez
came down to the room. I questioned him and asked him if he had really said 
parking was a “non-issue”. He said: “yes”. I explained to him that I had chosen
not to say much about other problems, but as the day (12/13/13) had gone
on the noise and the parking with his attitude was the topper. He responded by
saying I was making the “issue”.
My family and I have travelled throughout the United States, Canada, Europe,
Russia, Japan, and China, so we are not your inexperienced, young, naive
push-overs. Neither are we snobby, unreasonable, inflexible, or prejudice.
We simply ask for the clean, safe, working accommodations we reserve
at the price promised.

Barbara L Lyman

full documentation with photographs available


Renee October 18, 2013 at 5:54 pm

I am new to Best Western and I called to reserve a room in July 2013 at BW Knoxville (reservation on next page). My daughter/grandson were traveling from NC and I was traveling from KY with my older grandson. (2 adults/2 children)

I have NEVER experienced something like this before and was SHOCKED the manager did not have authority to handle the situation and actually asked me to write a letter of my experience. I have never stayed at a hotel where the manager did not have the ability to manage the hotel and staff.

My experience:
I had a maid knock on my door – and pan-handle me while I was in my room (playing on the fact that I was there with my grandchildren) and then ask not to say anything. I notified the front desk and the manager immediatley. They advised me this is not the first instance and this lady (Kristen/Kristie/Christy older lady with short blonde hair in pony-tail) pan handles out front of the hotel and they have warned her of this behavior but they are doing NOTHING to protect their guest from this lady.

If this hadn’t happened I’d been upset by the fact that they put us in a room where a generator went off at night making a loud noise waking us up… We went to the pool the first day but after this happened we stayed in the room as much as possible and did not go back to the pool with my grandchildren. In addition – we moved all our valuables (computer/electronic devices/jewelry) to our car as this woman has key to our room.

I just couldn’t believe the manager did not have the AUTHORITY to deal with this situation. To make matters worse every time we left the room this lady watched us all the way to the elevator – creepy. I have never been treated as such at a venue – most hotels have excellent Customer Service and you normally feel “safe” there. This is the absolute WORST EXPERIECE I’ve ever had while on vacation.

While I was on phone booking the reservation with the agent she talked me into getting the Best Western Rewards card. Please delete my new Best Western Rewards Card – I will not be using it. I will not stay at a hotel where I feel “unsafe”.

Kind regards, Renee (conf # 474310096 for July 3, 2013)
Cc: Manager – Laura Lackey, Best Western Strawberry Inn & Suites, 7260 Saddlerack Street, Knoxville TN 37914
(865) 544-7737


Ron Myers October 18, 2013 at 10:48 am

Bringing groups to Philadelphia, Chicago, NYC, Los Angeles and Orlando for Corporate Extended-Stay Meeting, and have some clients with allergy issues; do you any rooms or block of rooms that have installed or can install the Beyond/Aerus Electrolux ( whole room water and air system for allergy and asthma friendly compliance like they are used to staying in? Thank you.


Alfonso Jimenez September 27, 2013 at 11:44 am

Investigacion de Best Western Puebla

David Kong


Queriodo CEO de la Marca Best Wstern

Es probale que este mensaje nunca llegue a su persona pero intentare e investigare por todos los medios posibles que este mrensaje llegue a su conocimiento.

El Hotel ubicado en la Cd. Puebla no cumple ni con los minimos requisitos de operacion para ostentar su marca asi como del personal instalaciones tengo una investigacion de sies meses de analisis de informacion del Hotel.

Existe una alta corrupcion en Mexico a nivel ejecutivo lo cual permiten dar la marca Best Western a dueños de edificios adaptados para hoteles lo cual es el caso del hotel de la ciudad de Puebla Mexico.

Como Monitor de Hoteles en la investigacion me percate de un pesimo servicio asi como un alto grado de corrupcion interna que impiden que este Hotel este a la altura de su marca. pagan a sus empleados en efectivo, declaran mantenimientos inexsistentes, evaden impuestos venta de drogas al interior y todo permitido por el dueño.

Ojala tome cartas en el asunto antes de que esto llegue a las autoridades correspondientes y a la prensa mi compromiso es de usted lo solucione. tengo un gran cariño y afecto a Best Western ya que fui empleado de esta gran empresa por 10 años en USA ahora soy monitor y me dedico a informmar a grupos de inversionistas sobre condiciones de negocios en el ramo dde la hoteleria.

reciba un cordial saludo

Alfonso Jimenez


William Dobbins September 7, 2013 at 6:44 pm

After a long day of driving, we stopped at a Best Western Plus in Johnson City, Tn. hoping to get a good nights rest. Upon arriving in our room, we discovered the TV did not pick up ABC, a national station, the room telephone did not work, the sink drain would not work, and we killed a bug crawling across the bed. We could not believe all of these problems could exist in one room. We have stayed at BW many times, some good, some not so good, but this one takes the cake. Is this a PLUS?


Will August 6, 2013 at 8:27 pm

Wow I see by all the above comments that Best Western just does not care. What a crap hotel chain. Here is my complaint ( not that you idiots care ) too many times I stay in Best Western Hotels and those shit magnetic door keys do not work. Standing in the hall with bags of groceries and I have to stick the card in 50 times . The good part is I have written hundreds of reviews for Trip Advisor and your next. Also I am pretty sure you idiots have a facebook page


sara badgley August 4, 2013 at 12:39 pm

I am writing to let you know how upset I am with your best western hotel in Belleville Ontario.I reserved a room well within a month of our stay.I have stayed here before without problems. But this time I arrived checked in,had to wait for our room which was fine’ as I was unloading my sister who is in a wheelchair and my mom who uses a walker, the receptionist informed me that our room was given away, she told me that a handicapped room is a special request and can’t be guaranteed what a bunch of garbage, why in the heck would a month ago they had the room available but not when I arrived, I had driven for 3 hours,and wanted to get settled so we could do what we wanted, life is hard enough for us’ and in Belleville there are only a couple we can use’ what would you like us to do sleep in our van’ I have told everyone what happened with your hotel,they all agreed that this is a terrible system you have’ I know I will never in my life. Book at any of your hotels, and will let everyone know that if they need special request such as a wheelchair accessible room not to trust you. I hope you never need anything special if you can call being in a wheelchair special because then you big companies will understand showing up at the hotel you have booked so you could have a little fun in your life,just to get another disappointing kick in the head.fells like.I hope you have the time to reply to my letter. Thank you for your time, Sara badgley


Roy Hernandez July 31, 2013 at 12:31 pm

Dear Mr. Kong, Mr. Mark Straszynski and Mr. Scott Gibson:

I decided to write you in the conventional way, through a letter o e mail, hoping this one gets into your hands. I have been a Best Western customer for years, even though I just joined to the rewards program short time ago.
To let you know how comfortable Best Western Hotels have been to me, I recently moved my family from Miami Florida to Katy Texas, and during the road trip plus the week we waited for our apartment to be ready, Best Western was our home and shelter, especially the one in Katy, Texas, where we all felt appreciated.
But the concept that I had of your company changed dramatically this month. I took a summer vacation between Buffalo NY and Canada for a week. I began my trip in Buffalo, and of course, my first choice was Best Western. Then I made a reservation for three days in Montreal Canada, and again I stayed in Best Western (Plus). My next stop was in Toronto Canada, and of course I chose Best Western Plus. (Best Western Plus Brampton Canada). But that one, has been the worst hotel experience that I have had in the whole North America.
Not only to be a really low quality hotel (damaged stairways, garbage in the back door where customers get in, broken piece of bathroom furniture, dirty carpets, and bad smell in the room) but Mr. Kong, what really impacted me was the breakfast behavior, that I swear, I have never seen in my life.
I do understand that breakfast in Hotels has an interval, a fixed time window, and I might understand Hotels have a limited amount of food, and that sometimes, something just runs out. If the Hotel is fully booked, probably it is better to show up earlier for the breakfast time. But, to take away the remaining food of the dinner area while customers are there, to shut off the juice or coffee machine in front of a customer, to hide whatever is left, is such a pathetic behavior that I would not expect to see in a hotel full of tourists.

Why in the world someone would do that? Why wouldn’t put a sign with the closed indication and let know any late customer that the time is off, but for God’s sake, no taking the remaining food of the persons that came earlier are inside the dinner area. I can’t find a logic explanation, I have never seen customers being treated so badly, and I fell so sorry for them that I promised myself and to my family, we will never touch one of the Best Western Hotels in my life.
And I am not asking for compensation, free hotel stays or more points for my account, I am writing this letter because my indignation is so high, that I think, someone needs to speak up. I don’t think anyone deserves to be treated like that, no one.

Feel free to contact me if you want to talk about it, or just send someone undercover one day to that hotel, probably on a busy week end and realize if what I have written here is true or false. I am not a business analyst, and I know what independent franchise are, but I would be really ashamed of myself, if my business card has the same logo that The Best Western Plus in Brampton Canada has.


Audrina Zamudio July 25, 2013 at 10:21 pm

I stayed at the best western in West Covina about a month ago. iI paid a lot of money for a so called suit. Half way through the night i noticed that there was a big hole in the wall and it was completely covered by wallpaper. I didnt think much of it because it had obviously been covered up by somebody before me. I didnt make any type of complaint like i said beacuse someone had already attempted to “fix” it. Figured the hole was already known about. After checking my statement for the month i saw that there was two additional extra charges for $100 each. I had no clue why so i called and was notified that it was because i made a whole in the wall and tore down the wall. I did no such thing AT ALL. They girl i spoke with said i had to talk to the manager martin about this matter and hed be there in 6 hrs. I did and as soon as i got on the phone all i said was i had a queation about some charges that ere made on my account.. He then asks if my name was Audrina, and goes off “we dont want to rent a room with holes in the wall… I should file a police report against you… On n on” so i ecplained to him what had happened and that it was there when before i got into the room. He then cuts me off and says we should at least go 50/50 because i shouldnthave to pay foral of the damages you made. I told him no im not paying for it at all and i had already disputed it through my card company. He then goes off again saying that hes filing a police report against me and thats the end of our conversation and hangs up on me. I shouldnt have to deal with this… Its already being disputed i just wanted to clear it up faster… Someone from Corporate needs to contact me or i will file suit.


Traci c July 14, 2013 at 11:47 am

I stayed at best western seekonk July 2- 12 the manager Michael was very rude and making erroneous charges to my account when I confronted the front desk three times they all said the had no idea so I called m bank. After that he kicked me and my four daughters out at 9 pm on a Friday night. When I spoke to corporate he stated the reason being the room was trashed. I asked how there was no way he stated the pillow case was dirty so he kicked us out. I know there are problems but this takes the case I feel it is discrimination and I an currently consulting wit my attorney. Stefani pretended to be nice but it was her and mike making the charges. I also confirmed the procedure with bob and he told me they never charge cards when cash is being paid a hold is put on the card. Michael can be rude and condescending now but when things begin to happen he will realize this time he won’t get away wit it.


Adam Gault July 10, 2013 at 8:29 am

RE: Best Western Manila shocking service

I am writing regarding my July 8th, 2013 reservation at the Best Western Hotel La Corona Manila, and at the hands of Ms. Jennifer Cabilangan, perhaps the most thoroughly uncooperative service I have ever experienced.

After a long and difficult day, I arrived at the hotel around 9 pm. I was advised at the airport that because Manila was a rather dangerous city, it would be a good idea to leave my baggage stored at the airport. I was further assured that I would not need any ID to check in at a hotel. As to the latter, I don’t understand if this is simple ignorance on the part of tourism professionals at Manila’s international airport, or perhaps they thought they were being funny.
Regardless, when I arrived at the hotel, Ms. Cabilangan insisted I would not be given the room I had already booked and paid for, without an ID. I was exhausted and by this point desperate for a bed. Ms. Cabilangan’s uncooperative, blind intransigence was the very last thing I needed.
I had with me my credit card (which for some inexplicable reason she felt she needed to make a photo copy of), my phone (which SHE CALLED, further proving my identity, and any number of password protected Web accounts I could have logged into if necessary; again further proving my identity.
I’m sure from the ridiculous smile Ms. Cabilangan kept on her face throughout this ordeal, that she had convinced herself she was being professional, though the fact of the matter was, she most certainly was not. Her dim-witted and inane marriage to “process”, created immense trouble for all involved, and has now assured that I will never again be giving my business to this hotel chain, and will dissuade others from doing so as well.

It is ironic that Ms. Cabilangan and her colleague wore lapel buttons which exclaimed; “Absolutely no bad service”. That surely qualifies as false advertising, unless of course what it really meant was, “Absolutely terrible, stubborn, and happily uncooperative service”.

How am I certain this was a non-issue which was wholly created and perpetuated by Ms. Cabilangan?
Because after having to waste an hour stupidly waiting for my Best Western reservation to be cancelled, I walked around the corner and booked into the Bayview Park Hotel, no questions, no hassles, no problem, no Jenniffer Cabilangan.

Often true professionalism requires understanding facts on the ground, and adapting to circumstances as they arise. Perhaps this concept has yet to arrive to the Philippines; certainly it is something Ms. Cabilangan would be well advised to learn.

A disgusted former customer,

Adam Gault


lindsey jones July 9, 2013 at 10:38 am

I am writing to file a formal complaint against one of your Pearland,
TX properties. I am traveling to the area July 18-21, 2013 and I
selected your hotel at 1855 N Main Street to make my reservation due
to the area. Initally, I called inquiring on rates for the dates
requested and spoke with a agent, Penelope. I had a promotional
discount code, MVP that I googled for a discount on the rate. I
provided this code to the agent. First, she told me that I would have
to present the “paper” to the front desk when I arrive. Which I had no
paper to present due to me having Googled it. Penelope was unable to
assist and passed the phone to Liz, another front desk clerk. This is
where the horrible customer service experience comes in..

Liz was incredibly and unbelieveably rude. Not only did she hang up on
me several times, but she also refused to provide me with the customer
service number to file a complaint in regards to the service that I
received. She gave me the number 1-800-BEST WESTERN. I actually had to
call the Reservation hotline to get the correct number to customer
service. This is actually frightening considering your slogan is that
you care about your guests which was clearly not displayed when I
spoke with this agent. The way I was treated by this agent was totally
unacceptable. I have been booking hotels for years and I have NEVER
had customer service such as this. When I asked Liz for her property
managers name, she actually yelled it at me, then hung up! She was
argumentative, would not allow me to speak, actually talked over me
several times and then demanded that I allow her to explain herself
after I advised her that I was not interested in hearing her
explanation. I am a customer. A guest. This is a definite kick in the
face considering your company’s slogan.


Will Honeycutt June 28, 2013 at 3:48 pm

Dear Mr. Pohl,
My partner works at your Best Western in Mayport Florida (Atlantic Beach Florida). I realize that these are independently owned and operated yet I thought they had to follow some type of direction of the corporate offices. My partner has worn you name tag and label for almost five years. A new management company has taken over the hotel and has said that all employees must start again as new employees and be put onto a probationary period which means my partner loses all of the time over the last five years including vacation time. Is this a standard practice for your hotel chain? Is this how you allow your “members” to treat individuals who have represented you name and hotel chain for the past five years. A second note as well: my partner was also asked to attend mandatory meetings with the new management staff and was told that these were NON-PAY mandatory meetings. As an hourly employee, I do believe that is against Federal Labor Laws. I would hope that you would contact me as soon as possible.


Angela Parmann May 28, 2013 at 11:08 am

I stayed with my daughter and niece at the West Ashley SC Sweetwater location 5/24-5/26, upon arrival our room was hot humid and musty smelling. We had to turn on the air conditioning and fan and leave the room for a few hours before the environment of the room was suitable. We were woke up prematurely both days of our stay at 7am by loud staff, both outside our door and outside our window in the courtyard and by the pool. The breakfast was adequate although the fresh fruit selection was dismal, and there was never any room to sit down and eat. We also had ants in out bathroom the entire duration of our stay, in one of the rooms that should be paid most attention to for cleanliness this was worrisome. At checkout time, 10am on Sunday 5/26, I went to the front desk to voice these concerns. I was faced with a front desk clerk on the phone with personal drama, talking to the person on the other line about she didnt understand how she was being put in the middle of their business and how she did not want her name in their mouth. I am sure I would have heard more of the drama had I stayed beyond the 60 seconds she ignored her customer waiting at the counter in front of her and continued her phone conversation, but I decided to cut my losses at that point and never stay with Best Western again.


Aloha Poulivaati May 10, 2013 at 4:58 pm

Dear Mr David Kong, Mr Mark Straszynski, Mr Scott Gibson.
Can you tell or anyone at Best Western who cares tell Lisa Michaelson the manager for Best Western Golden Lion Hotel (property # 02005) in Anchorage Alaska that discrimination based on ( Race, Color, Sex, Age, Religion, National Orientation,) or any other characteristic is AGAINST and PROTECTED under ( INTERNATIONAL, FEDERAL, STATE,and LOCAL LAW.)
At one time I asked Lisa the manager for a management position as a front desk manager, She told me NO. Few months later Lisa Michaelson the manager gave the management position to the head of the housekeeping which she NEVER have any customer service experience or work with the public or front desk before.( NEVER). The only experience this housekeeping have. She came from Anchorage Jail to Half Way House to Best Western Golden Lion Hotel and she is a ( WHITE ) female over me with YEARS of experience and retired from the world biggest airline as a ticket agent and customer service agent. This is unfair treatment and discrimination on the part of Best Western and Lisa the manager of the hotel.
Lisa never talk to any employees at the hotel or posted this open management position it in house so everyone would like to apply for this management position. This is an UNFAIR TREATMENT and this is DISCRIMINANT.
On April 08, I told Lisa Michaelson the manager FACE to FACE that I don’t appreciate you and Best West discriminate me here. And I don’t appropriate working for the head of the housekeeping for she is a criminal. Lisa told me to clock out and go home and you can sue me if you want. Lisa clock me off and told me to leave the property now.
Well Mr Kong, Mr Straszynski, Mr Gibson. Where is the Equal Employment Opportunity? What is Discrimination Best Western Hotel Policy? Do you at Best Western Hotel have any policy on Fairness Treatment of Employees?. And what happen if your diamond and gold members find out they have some criminal walk in and out from their rooms?. I was treated Unfairly and Race or Sex Discriminate by Lisa Michaelson the manager of Best Western Hotel in Anchorage Alaska.
Lisa lie to the state of Alaska, I was fired because I talk disrespectful about another employee. NO I was not. I was telling Lisa Michaelson the TRUTH and Lisa don’t want to hear the truth because they are both (WHITE) Best Western is NOT a good place to work. With my experience in customer service. It didn’t take me to long to get another hotel job here in Anchorage with more money, And I am happy.
Aloha Poulivaati.
(907)952-8500 or
The Best and most Dependable Front Desk that Lisa and this Hotel ever have. .


Alicia Cooper April 28, 2013 at 9:38 am

To whom it may concern,

My husband and I arrived right at check in. Every thing was great. Until we came downstairs to get things out of our car and the front desk associate was arguing with a customer so open and freely while we were walking by. At that point I told my husband I hope we don’t have any problems. That next morning we woke up,headed for breakfast. To find the hot breakfast was just microwaved… Greasy sausage,eggs and biscuits. The real problem accrued when we returned back to the hotel late last night to find someone has been in our room through our things. I instantly call front desk. I spoke with Reethu the front desk associate. I explain to him what had happen to us. In return he simply said, well this had never happen to anyone before and you will just have to talk to my manager who will be In tomorrow around 10an.. Now before we left I made sure I put the “sign” on the bed and clearly ask for NO one in our room.. I feel outraged and WILL NEVER RETURN TO A BEST WESTERN, NOT ONLY DID THEY STEAL FROM ME, THEY RUINED MY HUSBAND BIRTHDAY WEEKEND.


Blanca Carpio April 22, 2013 at 11:36 pm

Dear Mr. Kong, Straszynski, and Gibson,

I am a diamond member and have always stayed at your hotels but I stayed back in September of 2012 at your Best Western Plus Broadway Inn Suites in Oklahoma City, Oklahoma. I don’t know what to do….My daughter got injured by a faulty door in your hotel I did an incident report and took her to children’s hospital in Oklahoma City it turned out her finger was broken. At first the office manager was nice but I did keep calling because she told me one of your lawyers or legal representative would contact me she told me to send her the medical bills and I did. She refused to give me the insurance number or claims number or any other information I research you guys on the internet with the help of a friend. I have been trying to contact them since February and they send me to voice mail I leave messages and no one returns my calls. I have not heard from anyone. My daughters medical bills are going to collections I know that is not important to you guys. I am unemployed and making it day by day. I just think that your hotel is better than this and I don’t think just because there is a bad apple in the mesh you guys are lie this with your customers I have called them several times and everytime now that I call they send me to voice mail and no call back the owner, management or anyone never called me to even ask how she was doing I am only writing here because I don’t know what to do I am not from Oklahoma city and I don’t want to hire an attorney I love your hotels and I don’t want to make a big deal just need to put a claim with your insurance for my daughter. This is my last resort…Please I know you guys have to have kids. Just think if it was your child wouldn’t you want someone to call you and at least act like they care. My email is My direct number is 505-450-4954. We were passing through and I will explain everything if someone calls.

Thank you for your time,
Blanca Carpio
2303 Pinehurst drive
Boynton Beach, FL 33426


Carl Brewster April 21, 2013 at 9:36 pm

Hello Mr. David Kong, Mr. Mark Straszynski and Mr. Scott Gibson,

I nwould like to share with you a recent overnight stay my wife , Crystal Harris, and I experienced at the Best Western Falcon Plaza 1450 E. Wooster Street…Bowling Green, Ohio 43402

My wife and I went to BGSU to spend the weekend with my daughter, she was the recipient of a academic scholarship on Sunday April 21, 2013.

We all were excited about this weekend because Saturday April 20, 2013 was my and we were ready for to celebrate my birthday on Saturday by watching television and eating lots of junk food in our room.

When we arrived to the room everything was fine. The room was fresh and clean. The television remote did not work; but that was not a big deal the front desk clerk working the evening shift (8:30pm) replaced the battery. I’m not sure of her name???? (Nichole Carpenter)

Here’s where the problem starts. The front desk was called and informed that our television speakers/volume were not properly working. There was no clarity in the sound. The front desk clerk/manager and the maintenance man came to the room to investigate.

Once they saw the problem here are a few of the reasons we were given to us that the speakers were not working properly.
1. It’s the cable service (Time Warner??)
2. Everyonein the hotel is experiencing this problem, the maintenace man even co-signed by stating that his tv/monitor speakers are doing the same thing in his room (really???)

So as I left the building , with my family, I stopped by the front desk and asked the desk clerk if anyone else had called about this problem. She told me “no” and I told her that seemed strange to me that no one else had called. She went on to inform me that either the guests were in bed sleep with their televisions off or they were not in their room. That’s why she had not recieved any complaints. One thing that upset me is someone talking to me as if I’m stupid.

Upon my returning from dinner I stopped by the front desk because I was a bit upset over the reasons I was given for the improperly working speakers. I did not belive any of the reasons I was given, they did not make any sense. I stopped by the lobby because I was going to ask the see/listen to speakers on the monitor in the lobby area. Well maybe the desk clerk could sense that and I was informed that the problem was not from the cable co. it was the monitor. We were informed that we would be given a “hefty” discount. $20.00 was taken off our bill.

The clerk said she did not want to put us in another room because it was late. At this time it was 9:25pm. I had earlier suggested that they could simply disconnect and replace the monitor from an unused room. I thought that was a logical suggestion.

Well as you can probabbly imagine my family and I did not watch television on the night of my birthday. We could not understand any words that were coming out of the speakers, and I refused to use closed caption. My daughter decided to go back to her dorm room because we had no television. What a bummer. Thank God for your Wi-Fi . My wife and I watched NetFlix on our portable device.

We are a family of color , and I did not see any other families of color there on Sat. night/Sun. morning and I don’t know if race had anything to do with it. I hope not. But what I do know is this: there was a lack of compassion, dishonesty and a failure to try to correct a problem. I was very irritated by this situation.

Other than this situation ,which weighed heavily, our stay was okay. We enjoyed the morning breakfast in the parlor. It was delicious.

I just wanted to inform you about this situation. Hopefully no one will have to experience what we went through. I hope and pray that the monitor speakers have been corrected or replace , because if a family comes to Room 236 with children, the kids will be highly dissappointed not being able to enjoy programming on television.

Thanks for reading and addressing this problem.

Carl Brewster


Mary March 26, 2013 at 3:46 pm

Was hired at the front desk of the B/W International Drive, Orlando, FL on 3/7/2013.
First day was 3/12/2013…hired by a seemingly normal Alpesh Khushal, GM. prop10385
No way to clock in or out, so no formal record of proving your hours worked*BEWARE*
NO BREAKS…advised by Mr. Khushal of his policy that they were not necessary. Training was impatient and rushed with no accommodation if you couldn’t readily see the screen’s smaller printed prompts; instead, I was openly mocked and belittled in front of guest by the GM and trainer (M.C.) Asked for consideration and was fired on the spot. Emailed asking for pay for hours worked-no response! Faxing corp ofc to request investigation.


Tasha Hart March 19, 2013 at 6:25 pm

I’m a former employee of Best Western Old City in Phila.PA.First let me s
ay that I resigned from my position there.It was absolutely the worst job I have ever had I was a
there for nearly 2yrs and leaving was the best move I could hasn’t made my Co-workers were the best but the management was the worst I’ve experienced so far the.GM Jessica Morris is immature and bitter.I was supposed to receive a raise after 120 days of employment which I only received after I sent a email to her asking about it which now made 6 months.Jessica would do things to punish employees of we choose not to participate in hotel events example I didn’t attend a Holiday party so U couldn’t receive my Christmas bonus until a week after everyone who did attend t received theirs.Just one example.Horrible place to be an employee


Nacita March 16, 2013 at 1:05 pm

Tina Kendall,

I booked this hotel from Hotwire. I am a valued customer with Hotwire. I have not sayed at the Best Western Hotel for 12 years, because we had a bad experience in Longview, Texas in 2003, where we had my grandmother’s birthday party. Now, after 12 years Best Western, is still the same poor sevice and rude employees. I checked in 3/15/13 for 2 nights. We got to the room,it was to small, there was a bottle top in the corner under the closet area and all the cable station did not work. I called the front desk on the next morning 3 times told Miguel and still to this time that I am written you the cable has not been fixed nor has anyone come to the room.

The maid came to the door asked did not need my room clean, I said yes and I needed small face towels, beds made and bathroom cleaned (Carmen), did not speak English, so she went to get another lady to translate. After the lady translated she gave me all big towels and started to leave. I called the lady back and told her that she did not understand what I wanted. I said to her tell her I need my beds changed, bathroom clean and the towels that we have used removed from the room. When Carment started cleaning the room she started mumbling something under her breathe while she was cleaning the room. Her action clearly showed that she did not want to clean my room, she did not say excuse me when she keep bumping into my chair and then she closed the door in my kids face after she saw that they were trying to come in. She never said goodbye or thank you. I travel to lots of places and I have never encountered a rude maid before, but again I am at the Best Western. The bottle top that I mention in the beginning is still there.

I called the front desk to complain and Miguel rushed me off the phone and said he had a guess in front of him. I ask him was there a manger on duty he said no. I thought that was rude, because I am a guest and what I had to say was just as important as the person standing in front of him. That means that you need to have a enough people on duty to handle the volume of guest.

The last thing that I have a complaint about is the person outside my window on a ladder making noise sealing the windows. I came to relax and do my homework. I am working on my MBA and trying to study and take test. That is the reason I came her to get some peace and quiet. I also wanted to say that the pool was not at the right temp for a swim and there was glass outside of the fitness room that my daughter could have cut her foot on if she would step on it and broke it. Wow! I can’t believe after 12 years that Best Western is still the same. I called Hotwire to complain. I am going to the corporate office with my complaint, because at 11:40 am, the cable is still not working and no one at this hotel has called to apologize are move us to another room, i still don’t have small face towels and my room still has the bottle top in the corner. You never have to worry about me staying here again. The only thing that I was please with was Grace when we checked in and the breakfast.

Nacita Pullen

214 530 1140


Thomas Johnson March 14, 2013 at 10:52 am

I would like to talk with someone with regard to handicapped accessibility.
We have a portable lift system that can be easily stored at any property you have in order to accommodate the physically challenged customers that would not normally travel due to transferring restrictions. This item alone could be a great marketing tool to tap into and drive more of this population to your various properties. The product is American made and Veteran owned.
Best Regards,
Tom Johnson 248-321-8951


Theresa Greenwell March 12, 2013 at 12:26 am

March 11, 2013

To: David Kong,
Mark Straszynski
Scott Gibson

RE: Best Western customer abuse

Enclosed you will find a schedule of events that have led to the need for this letter to be written.

I have never been so frustrated, emotionally torn, scared and saddened by an experience at a hotel. While the events outlined in the schedule reflect information concerning my refund and customer abuse, this situation just added insult to injury.

On the days leading up to my families stay with your establishment, we were making arrangements for an immediate family member’s funeral. The day we came into town on March 1, 2013, to stay at the hotel, we spent the day conducting the visitation and viewing for our family member and on March 2, 2013, we left the hotel to attend the funeral. On Monday, March 4, 2013, we attended a visitation and viewing of a 12 year old classmate of my son and stepdaughter of a co-worker. On Tuesday, March 5, 2013, we attended the classmate’s funeral.

During this very difficult time, I in no way should have found myself taking off work to correct an error on Best Western’s part. I should have never been embarrassed by being told that I was being irate and yelling, when clearly I was not. To be belittle and degraded by a young lady that apparently does not even have the knowledge of your computer program to access information correctly is shocking and concerning. I should not have to chase down the refund that currently reflects a Best Western hotel being double paid for three rooms.

You are all well educated and experienced individuals that did not get to the positions you currently hold by behaving in this manner and allowing misappropriation of funds by double charging for rooms. Please assist me in correcting this matter a efficiently and effectively as possible.

Thank you,
Theresa Greenwell
979-709-1973 cell
979-415-0764ext. 28


brandy January 2, 2013 at 12:20 pm

Hello I am A business owner of coast to coast marine installations, I have several employees that stay at your hotels all over the United States…..We reacently stayed in Bear Delaware, besides it not being the cleanest we checked out and went back to Cocoa Beach Fl. I then got A charge on my card for $50.00 I called the hotel to see what the charge was for and they could not tell me there were no notes the front desk clerk had told me. I then called on weds 1/2/2013 to speak with A manager who the told me there were 2 pillows missing. First of all these men have been working for my company for quit awhile and never anything like this. I am so upset and if this is not resolved I will be going on every trip advisor letting people know what A joke this place is and my company will never be staying at best westerns anywhere. I am so upset, I work very hard for my $$$ and not going to waste it on stealing DIRTY PILLOWS


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