Best Western Corporate Office

Best Western Corporate Office Address

Best Western International, Inc.
6201 N 24th Pkwy
Phoenix, AZ 85016

Contact Best Western

Phone Number: (602) 957-4200
Fax Number: (602) 957-5641
Email: Email Best Western


CEO: David Kong
CFO: Mark Straszynski
COO: Scott Gibson

Best Western History

Best Western was founded in 1946 by hotelier M.K. Guertin as an informal referral system for member hotels.

By 1963, there were 700 member hotels, making them the largest chain in the industry.

In 1964, Canadian hotels were admitted into the association.

In 1977 the company began using the phrase, “world’s largest lodging chain”.

In 1980, Denmark, France, Finland, Spain, Sweden and Switzerland joined the association.

In 1995, the company launches website.  By 2005, the are booking $1 million in reservations per day online.

In 2004, Best Western became the official hotel of Nascar.

Today, Best Western is made up of over 4200 hotels worldwide with nearly half of those in North America.

{ 155 comments… read them below or add one }

Tom Toth November 28, 2015 at 12:26 pm

We spent the 26th and 27th at the Agate Beach, Oregon Best Western. The people who work there are wonderful and so is the restaurant. No complaints there. My complaint is the heat went out. It was freezing, temp outside 32 and my husbands watch registered 61 in the dining room. The rooms have wall heaters, turned ours up to 80 and could not get in past 69. We like to dress for dinner well, a plush lined jacket, 2 sweaters, a scarf and fur lined boots?? The building is very outdated with single paned glass, needs new mattresses and obviously a new heating system. With the single paned glass impossible to see ocean without a squeegee. I got so sick from being cold we came home a day early. The food could never be hot in 61 degrees. I feel you should comp us something. Maybe some Nyquil????? Horrid experience, we keep our house at 70. And we love this hotel! HELP!!!!!!


David November 27, 2015 at 2:26 pm

I was charged $100.00 for damage to a room that was not damaged when we checked out. We stayed 2 nights. I talked to the manager and he said he had pictures of the damage, but he could not find the pictures. The manager said this happens all the time and that he and his staff only tell the truth. He said I could contact my bank and dispute the charge, but it wouldn’t do me any good because he would tell them the same story and I would not get refunded. We enjoyed our stay at this hotel until I talked to the manager. We will never stay at a Best Western hotel again and neither will our families or friends.


John November 19, 2015 at 1:47 pm

Best Western John Muir is not your normal traveler’s hotel. It is primarily for extended stay, or for folks who choose to live in motels. We believe this is a misrepresentation of Best Western. Some who live there are honest workers making a living, others appear to be there as they are homeless or druggies. The hotel is filled with smoke on all floors and it seems that second hand smoke would be a hazard to the employees when exposed to it on a regular basis. Isn’t there a law in California where workers are not to be exposed to second hand smoke? While the staff is totally nice, they are not trained properly by management and not given any authority to fix problems for customers. The management does not oversee the day to day workings of the hotel adequately (e.g. there is filthy trash everywhere outside, during peak times of front desk business there is no supervisor, smoking is not monitored). The simple answer is to provide more trash cans outside, easy! I know John Muir is undergoing renovations, but workers don’t place old filthy carpeting in a trash bin, just tossed outside the hotel for days on end to get rained on. Parking spots are way too small, and when you have workers who live there parking big trucks every night in small parking spots, the travelers have a hard time finding a spot to accommodate a family vehicle. The parking spots are so small, people park in every other spot just to open their auto doors. Simple answer is to re-paint lines in parking lot, easy! What is with the handicapped chair to lower someone into the hot tub? The maids overuse air freshener to cover the smoke smell in non-smoking rooms. Sad, I really feel sorry for the folks who work there. It appears more like a boarding house and not a hotel for short stay or families traveling. The fact that so many live at the hotel makes it feel creepy and normal travelers should feel misled about this “hotel”. All this for over a hundred a night? Very strange way of doing business, indeed.


Samuel November 18, 2015 at 1:08 am

Att: David Kong, Mark Straszynski, Scott Gibson.
9897 Main St
Whitmore lk Mi location

My wife and i stayed with our two children. Your hotel is full of bed bugs. Overheard staff discussing what to do about it. Your manager is and was very verbally abusive to your employees (being loud, degrading them in front of guest and a lot of swearing) my children don’t need to see or hear that. I am pretty sure they deal with his abuse on a daily. There is trash laying on the ground all over the property. I have never been more disgusted with a hotel and thier management. Please look into this property and you might want to talk to the staff as well.


Candace November 15, 2015 at 7:34 pm

I stayed at the best western in Danville virginia for a funeral. This was the worst experience ever and I doubt I will be back. The reservation was under my name and a companions name so they could check in. When my companion arrived the staff harassed her not wanted to allow her to check in. Finally they took her card and allowed her to check in. After checking in we found the room to be with out couches like it was described. After calling back and finding out customer service couldn’t do anything I had to purchase a third room. Once I arrived and checked into the third room we separated into our rooms. For the most part the room was okay. The breakfast was not so great. After breakfast I was packing my stuff. While I was taking it to the car I stayed outside for a little. When I came back in I walked to my room and received a call. They were calling me to tell me I left some belongings there. I hadn’t checked out but they were already cleaning my stuff. I go to the front desk and get my stuff back. I leave and head to the funeral. After which i get a text saying I was charged 100 dollars more from them. After a phone call I find out they were accusing us of taking two pillows. Then customer relations can’t do anything. So this is now twice customer service can’t do anything to help me as a paying customer. They tell me to call that hotel which I do and after which I demand a manager. Only to be told the only one there is not available at the store. After persuasion I get his cell number and at this point I’m over being nice. After everything piling up on top I’m fed up. That was my grocery money and they took it for no reason. The manager was at some game I think he said and he couldn’t help me. So there is no manager on duty to help the customer. I was suppose to by dinner on the way home for the group but my card is useless now. So instead I had to go borrow money to buy the groceries I need. I was not very nice I know but when you count on something to feed a household with four kids you get emotional.


Bridget Rongstad November 6, 2015 at 12:53 am

I recently stayed at the Best Western Inn in San Juan Capistrano and on both occasions I was required to leave a $100.000 deposit, which they kept on both occasions. On the first occasion the clean up apparently found an ash in the room. Since I do not smoke I think this was completely made up and even if an ash was found, it certainly could have been attributed to the previous “guest.” On the second occasion it is entirely unclear why they kept the deposit however, I did cut my foot on a sharp object in the carpet that was apparently not seen by the clean up crew. I used a towel to stop the bleeding and apparently I was charged my whole deposit for the towel. Expensive towel.



Heather November 5, 2015 at 11:06 am

I have recently went to my local best western to ask for help from local business to sponsor my daughter and her special Olympic state bowling trip the manager Pat was very short when she came out I said I was told to speak to you she replied very rudely with “why” at that point I didn’t even what to ask but my daughter needs sponsors so I did she then said that they have cut her off from donations because it is the end of the year I understand that she just could have been a little more professional and polite


R Pratt November 1, 2015 at 2:37 pm

I booked 1 room through TravelOne agency, along with my CAA it should have been $222.00 plus 13% tax for 2 nights. When I got there they charged $18 a night times 2 for our 2 cars , then when we checked out they kept the $100 deposit and told us it was for parking for 2 days ! Our total bill was over $400.00 for 2 nights ! Is that how you plan to get more business, by charging twice the price when they arrive ?!!!


T. C. November 1, 2015 at 1:15 pm

Can you please tell me brand and type pillows used at best western plus downtown in Houston.


Lila schnell October 31, 2015 at 11:14 am

I booked a room at Best Western in La Grand oregon for $ 89.00. When I arrived my room was $168. When I checked out the total was $189. The next day the best western charged me another $200!!! So my one night less the 10 hours cost me almost $400 !!
I will never stay at a Best Western ever again!! The rooms were barely ok. The staff was rude.
I am so disappointed and angry!! for me in the future.
Thank you


Craig C. Diamond October 24, 2015 at 9:51 pm

I wish to call to your attention for praise and recognition two individuals in the Best Western Plus Airport Inn & Suites in Oakland, Ca. My wife and I arrived at this establishment after midnight on Oct. 22, 2015. We had just arrived from Hawaii at 11:35 pm on the 21st. When we went to check-in, the night manager, Laleeka, could not find our reservation which I had booked many months earlier. After some research, she discovered that our reservation was for the next day. To our further grief we learned that “there was no room in the inn”. Laleeka spent about 45 minutes on the phone with your customer care people trying to find us a place to get a few hours sleep before our 9:30 am flight to Pa. By this time we were exhausted, unhappy and ready to try to sleep on the hotel lobby’s chairs. Laleeka would not hear of that. She thought we deserved much better. She accomplished the impossible and found us a place to get a few hours rest. With the help of her co- worker Neilo, these two went way beyond what was necessary. They earned our appreciation and we would like to call them to your attention for special recognition for a job welll done.


Ben Herschberger October 19, 2015 at 7:44 pm

To David kong
We stayed ar best western plus cedar bluff in KnoxvilleTennessee. Our experience there ended up not being very good ! We arrived October 17 on Sunday morning the 18 my wife discovered jewelry missing,we talked to front desk about situation,I asked for a key audit they said they couldn’t do one till gm comes in later in the day ,I accepted that ! I got a call from gm on Monday the20 he admitted that someone was in our room at 8:30 pm because of an alarm clock going of which we didn’t touch ,our conversation went on about that we were not informed about someone being in our room and not saying anything about it when we asked about it at the desk, which Iwas very upset about , under the circumstances,I then asked to compensated for our stay he said absolutely not ,very unprofessionally I said yes I want to be compensated for our room and used one word that shouldn’t have,he didn’t say anything else except I am hanging up and that is what he did ,very unprofessional ,since I am a b w employee he then calls my employer what a baby the bottom line is the whole situation was not handled with profession at all ! I could go on about this ,but the bottom line is my wife is sill missing her jewelry and I am totally convinced that it was stolen from our room!


Robert/Vickie Funck October 15, 2015 at 5:23 pm

Dear David Kong, Mark Straszynski and Scott Gibson,

I am writing to you in regards of cancelling a room at the Best Western – Lubbock Windsor Inn at 5410 Interstate 27, Lubbock, Texas.
I understand about the policy of cancelling a room, but when you have an emergency and you have to cancel the day of your arrival and you have no other choice but to cancel. You call the hotel to cancel and they tell you that it is too late that you need to call Corporate Office to cancel. You call Corporate Office and they tell you that there is nothing that they can do to cancel the reservations that it is up to the Hotel. I paid for a room that I could not use due to an emergency. All everyone could say was “I am sorry”, but policy is policy. That is NOT GOOD CUSTOMER SERVICE. I deal with Customer Service everyday at my job and this is wrong.

I even asked for a voucher to stay at this Hotel in the near future, because I know I will have to be there. I have PAID for the room, but again had to call to try and CANCEL due to an EMERGENCY. Other Motel/Hotels will let you cancel up until 2:00 the day of arrival.

I understand about this Hotel being in a city with College Games and having a policy for that reason for canceling, but when there is no game in town they could be a little more nicer to your customers.

All I wanted was to cancel so that I would not get charged for the room or at least a voucher for my 1 night stay.

Please let me know. My family and I love staying at your hotels. My husband travels with his work and stays at your hotels.

But again when you have an EMERGENCY and all you can think of is cancel the room so you do not get charged and you are dealing with the emergency and Not thinking clearly when cancelling.

I would like to hear from you.

Thank You!

Thank you


Maryann Jakubczyk October 12, 2015 at 4:49 pm

My girlfriend and I along with her husband recently stayed at a Best Western hotel in Jamestown, New York for a 5k and half marathon race. On the day of the Half marathon ace we needs a late check out. The font desk assistant manager told us they do not offer a late check out. If we wanted extra time it would be $25.00 for each hour until 1:00 pm, which at that time would require us to pay for an entire night stay. The race started at 9:00 am and we would not be finished until around 11:45, which check out is 11:00 am. So we both payed the $25.00 for an extra hour.
I asked the assistant manager for a copy of the hotel/ company policy on charging that amount for each hour; which she did not have in her possession nor could she find one. I asked for the managers information, who is apparently never there only available by phone. Also, this information was not offered to any others running the race. This is a total rip off and believe the assistant manager has pocketed the money. I will be contacting legal council regarding this issue and will never stay at a Best Western again.


Maryann Jakubczyk October 29, 2015 at 4:22 pm

This is an update to my frustration with Best Western. I called corporate customer service three times and to say they did nothing is an understatement. The hotel in Jamestown New York is not the place you want to stay, in fact don’t stay at any Best Western!!!! I caught the manager in 3 lies and corporate said there is nothing they can do because each hotel is individually owned/operated. When I told them it was unacceptable they just poo-pooed it. !Aweful service, lies and they could care less about your situation. My next step is contacting the Better Business Bureau and filing a report and seeking legal council. How aweful for people who live!e to travel. It’s worth it to pay a little extra and stay at a Holiday Inn!!!! Aweful, just aweful. The company CEO’s should be embarrassed.


Tiffany Alexander October 9, 2015 at 6:51 pm

I recently stayed in your hotel in Ocala, Florida for a corporate relocation. The fire alarm woke me up twice. I was greeted by the SWAT team. I decided to check out a few days early when the fire department came to the hotel twice. I was told that he hotel had a faulty alarm system and my safety was in jeapardy. The district manager was at the hotel and was aware of the issue. The front desk workers were told to shut off the alarm quickly so the fire department was not notified. I am very concerned with the leadership of this hotel. You are putting your guests lives at risk. I purchased my room with Expedia and was told that the hotel could do nothing for me. I was even told by the front desk that I could just check out. I am very upset and am considering getting police and fire reports and obtaining an attorney to get my money back from your hotel. Please contact me to resolve my concern.


Deborah McCarthy-Hosch October 7, 2015 at 6:26 pm

To whom it may concern:
I stayed at your Best Western Riverside Inn located in Macon, Georgia. I was bitten by bed bugs the first night. I had a bad allergic reaction to the bites and had to be taken to the emergency room for treatment. Needless to say, this event ruined my vacation. Other patrons were also attacked during the nights spent there. I am very upset at the treatment I endured by your staff. The manager told me “Have your lawyer call my insurance company, I have insurance.” It was a nightmare!!!


Deborah McCarthy-Hosch October 7, 2015 at 6:27 pm

What does that mean?


K.M. Monson October 5, 2015 at 3:26 pm

To: Douglas Camilleri
General Manager
1981 Terminal Way
Reno, NV 89502
CEO: David Kong
CFO: Mark Straszynski
COO: Scott Gibson
Best Western International, Inc.
6201 N 24th Pkwy
Phoenix, AZ 85016

Re: October 26, 2015 reservation: K.M. Monson

During my 33 year career with a major company I had many opportunities to stay with Best Western Hotels. This particular visit was without a doubt one of the most unsatisfactory.

At checkin, a very indifferent and rude front desk staff took my identification and the required credit card swipe. Directions were given to the room and information that there would not be a Continental breakfast available. A coupon for a percentage off if using the hotel facility the following morning was handed to me.

Towels were available but other amenities such as soap, kleenex, shampoo etc. were missing. Front desk was contacted and informed that this would be taken care of shortly. This did not happen.

The following morning, October 27, 2015 I expected a hot shower to be available. There was hot water in the sink but nothing except cold water in the shower. Contacting the front desk only resulted in a cursory “sorry.” Requested maintenance was not available until much later in the day. During check out, again the front desk was indifferent to the issue. Because there was hot water in the sink the excuse that everyone was showering at the same time was lame at best. No apology offered.

The following week an acquaintance stayed at your facility. Traveling to the D.C. area as one of the veterans for an Honor Flight. His experience was identical to mine including the hot water issue.

Investigating complaints regarding your Reno airport facility resulted in seeing many similar comments. This firms up my opinion that Best Western had slipped and is
not to be used again in the future. With Hyatt just steps away, one wonders what the reasoning would be for management to have such little regard for customers.

K.M. Monson
* Choke Cherry Ct.
Gardnerville, NV 89410


Michael F Wicky October 3, 2015 at 4:56 pm

Hello from Nassau, Bahamas,

During our last 3 weeks travel in the USA and Canada we stayed at several Best Western Hotels. Have worked in the Hospitality Industry for over 52 years mostly as VP/GM in the USA, Bahamas and Switzerland.
Please forward me the email address for the Best Western Land Mark Inn in Park City, Utah as I can’t find it on the websites and AAA travel book.

Thank you for your time.

Michael F Wicky
PS I am one of your card holder.


Anthony Minter October 3, 2015 at 1:40 am

we bought our stay through a travel agency. It cost us HUNDREDS OF DOLLARS for 5 days. It is our 16 year wedding anniversary. It was a $32.00 cash ride to the Hotel from the airport. If you pay by credit card it’s $35.00.

We get to the hotel and a Front clerk by the name of Jose was a Blessing. He gave us an upgrade king bed with an awesone view facing the board walk and beach. Very nice for that – we are so grateful room 616.

There are a couple little stores in walking distance, but if you want to really have eating choices its a $11.00 cab ride about 15 plus blocks away. That sucks!

So you pay $11.00 up and $11.00 to return. That can get expensive unless you drove over. Thats $28.00 a day parking fees – really is a sacrifice.

If you stay way from the beach might be better for those who would like to get snacks for kids and family. But if you are a beach person cool.

It is a little dated with water stain spots down the hallways ceiling. The restaurant is ok. After 5pm meals run up to $25.00 for a quarter piece of check and mash/veg.

This was our first stay here and our last.
On the same street there are some awesome off brand private hotels that are nice; I mean other than these chain hotels – the same monies and more choices.

We found out there is a subway in another hotel down the street. Best Western should have a listing of close walking distance places, but THEY DID NOT.





Laine October 1, 2015 at 7:33 pm

My wife and I recently stayed at the Best Western in Naples Florida. We enjoyed everything except for the fact that there a ceiling tile near the air conditioning vent that was stained and saturated with mold. I would wake up every morning and my eyes were completely red and itchy since I have a very bad allergy to mold. I did take a picture of the tile. I hope this is addressed. Room #131.


kimberly scott October 1, 2015 at 3:36 pm

We woke up to bed bugs. Showed the evidence to the acting manager and got a bs story about them calling eco for confirmation! After much raising Cain, the franchise owner calls with a pompous attitude and fake report! We took pics of the bugs and the box springs where they have been split BC of past fumigation! No comp on room even when they saw proof! Pics are fixing to flood Facebook!


P. King September 27, 2015 at 11:27 am

After an accident in one of your hotels ,I have a question. Why do you not have first aid kits.
It is almost unbelievable to me that a company who boasts “customer care” does not have an on site first aid kit!!!!!!!!!!!!!
I am looking into this further .
Your rude,condescending desk clerks added to a very bad situation!!!!!
Awaiting a reply.


Christopher Carlsen September 30, 2015 at 10:35 am

Omg theyre horrible im at a best western in chelmsford the maids they hire dont speak english and theyre sneaky i feel your pain they never grt me anything i ask for i have a loose electrical outlet im surprised best western hasnt been shut down its horrible. The maid knocks at my door i go out for an hr and a half I go out meanwhile they knocked on my like i said i went out for an hr and a half i come back to my room with nothing done will someone please do something i feel like im being harassed it kind of ridiculous and i try explaining the situation to the front desk the maintenance guy and housekeeping man says he doesnt wanna hear it and to just drop not very professional.


Cilla September 26, 2015 at 9:40 am

This past weekend my granddaughter had her cell phone ($700 phone) stolen by the cleaning lady at the Best Western in Waterville, Me. The phone was mistakenly left in the bathroom when she checked out. Went back 10 mins. later and cleaning lady was already in the room and said she hadn’t seen it. The phone number was called and a phone on the cleaning lady started buzzing as it was set on vibrate. She hurriedly left and went down the hall to another room and phone stopped buzzing. (She turned it off). No help from the Mgt. Is Mgt. sending a message to the help that it’s ok to steal from the customers??? I or my family and anyone I can tell will NEVER stay at a Best Western again. The BBB will be called and a complaint filed with them.


John Newmuis September 9, 2015 at 10:23 am

Upon checking in at Windsor Mill, MD, I did not feel welcomed or valued as a customer. Clerk took ID and method of payment. Gave me room keys and directions to room. No explanation of hotel amenities if any. Would have been nice to have someone escort me to my room (ensuring everything was ok) and help with baggage. I noticed the television was not receiving channels. Called front desk and was told they would tend to it. Nothing happened. Microwave was not working. Following morning WIFI was not connecting. Called front desk and was told they changed the password. Would have been nice to be told in advance that the password would change. Shower was warm but not hot. Called front desk about television again. Was told technician would not be in until 3:00 pm. Upon his arrival he informed me there was a problem with the cable in my room. He stated the only solution was for me to change rooms. I investigated this option and was told the only available room was a double bed and not a king as I reserved. Thus the change was not feasible. Hotel hosted a loud party Sunday night. Music was blaring at a disturbing level. Party guests, not staying at the hotel flooded the parking lot. thus blocking my car from exiting my parking spot and I was forced to stay on the premises for the entire evening. At 7:30 the following morning I called the front desk to tell them I was checking out. I was told “OK you can just leave”. It would have been nice to get help with baggage, be asked if my stay was enjoyable and receive a receipt..


tim September 6, 2015 at 6:09 pm

I just checked into the Best Western in Yuma Arizona. At trhe time I made the reservation I inquired about a fitness room and a pool. I was told they had both and were very nice. So, I booked a 5 day stay. I arrived and wanted to go swimming since it is about 100 and 85% humidity. The pool looked horrible very cloudy dirty and a greenish color.
The front desk said it was do to the pebble coating which was a greenish color. I know what clean clear pool water looks like I took care of pools for years. I called their corporate customer care, just another package of excuses. I told them I will be switching hotels if the pool is not clear by tomorrow night. Customer service said make sure they don’t have a charge for checking out early. I said am I not talking with corporate customer service, she said yes but each one is owned and operated by someone else. Pack of crap! Bait and switch…….David Kong WTF?


Robert Buchholz September 5, 2015 at 12:51 pm

Was billed when I made the reservation, and then again when I checked out. I contacted Best Western who admitted the mistake and said it would be corrected. 2 weeks later I was told that I was refunded and that the problem was on the end of my credit card company. I contacted Capital One who said that they did not see a refund. They called Best Western and was told that they didn’t know anything about a billing issue. I am currently fighting a fraudulent billing case for billing me twice and am still waiting to get refunded. Will never use Best Western again for my monthly trips. File # 150822-1617


Chris young September 4, 2015 at 4:13 pm

I work over the road and stay in plenty of hotels. I have been doing this for thirteen years and have never had an experience like this. We checked in as a normal On Monday for a three night stay in Kansas City Missouri best western. Paid up front like we normally do and off to the room. Room was clean updated comfortable. By morning a co worker had come out of his room bit up from something. I had the same bites that showed up later in the day. Brought the matter up to the front desk personnel the following night and was told it wasn’t from their rooms. i had video proof of fleas and showed the owner who said he had pest control come and they found nothing. Will never stay at best western again me or my company.


Britt landsperger August 28, 2015 at 2:48 pm

I stayed at Best Western in Baltimore, MD. Airport location. Room was nice, shady neighborhood. We paid in full thru Checked out in the morning of August 8th. My charge was 0. Two days later I had a charge on my account for 80.10. I left 4 messages for the GM, no return call. I called 3 times on the 17th was out on hold for 6 minutes, 8 minutes and 18 minutes with no one ever coming back to the phone. When I finally reached someone they said I would get my money back. She stated its only 80.10. My response was ONLY… 80.10 of money that doesn’t belong to you. They said it was complete. It’s now been two weeks and it’s not done still. Left message for GM again and no call back. Called corporate customer complaint and the robots they have answering the phones are worse. They truly don’t care about you calling or how long they have had your money. No remorse, no sensitivity to what you are going thru. Single parent and 80 dollars is a lot of money. Her name was Kiari. Now that I have waited 2 weeks. I now have to edit 2-7 days for them to research the complaint. That means after that it could be another 5 days until i see my money. Horrible corporation. The complaints on their website are saying the same as me. How are they still in business???? And of course we get nothing for our troubles. I will be reporting this to the BBB. Not that you care.


anonymous August 27, 2015 at 11:57 pm

My friend is currently trying to check in to the Best Western in Bethlehem, PA, and they are giving her such a hard time!!! Her wallet was recently stolen, she lives in NYC, and upon arrival, she had a copy of her passport for proof of identification. Not only did they not accept her form of identification (which is illegal), they have been on the phone with her mom for the past 2.5 hours and have gotten no where! THAT IS A DISGRACE! ABSOLUTE NIGHTMARE and waste of time! My friend has been crying in the lobby terrified for the past 2 hours! I never heard of such a thing! i have worked for hotels for quite some time and I NEVER heard of a problem like this happening….ever!


Margot Allsman August 26, 2015 at 8:12 pm

Serious flaws in policy & service stayed at Best Western plus carriage inn sherman oaks ca 4times in August..upon departure from our handicap room I tried to make a reservation for 8/31/15.The desk clerk told me no handicap room available.I requested a guaranteed ground floor room.I was told that was not possible as they could only give me 90% asaurance.As a rewards customer I feel this is a negative policy.Why risk losing a customer? I emailed Anne the sales manager about my thoughts. She called back trying to explain that sometimes customers ask to stay over so a room would not be available.She further mentioned thwy had an annex with an elevator. Why no mention of this from desk clerk?
It is common knowlwdge thar an unhappy customer tells 10 people abiut a negative experience . Needless to say I booked anoither motel with guareented first floor reservation.
This m oitel is labled as a Plus Best Western. What is the plus?Rhere is no microwave available w/o extra charge,no breakfast or voucher offered at ajancent Denby’s,.,no water bottles or snaxk in roim for frequent customers.. Am nit encouraged to biok with them in the future.


employee August 25, 2015 at 4:55 am

I have a complaint about The Best Western Inn Of Jasper, Tx.
I am an employee here, Front Desk.
First of all I would like to say thank you Best Western for the points! It helped buying my kids school cloths this year, you guys are awesome. OK, I gotten written up for the first time two days ago for our cash log being 20 dollars short and forced to take night shift or be fired. The day shift the next day gave a certain guest 20 dollars which made it short but I get written up for the money being short? This is unfair. I get compliments on medallia every month and I show a lot of loyalty to this chain.. The manager nor did the owner take the time to ask other employees and automatically pointed fingers at me, I may be a bright chirpy person but I am not here to be a pawn. I am a single mother of 3 with no help here in this town. I am very hurt, I bring business here and want it to grow. The manager and owner here will ruin your name by treating employees and guest like dirt.


Marja McCart August 22, 2015 at 4:48 pm

We are staying at the Dodge City Best Western North Edge and they made NO attempts to clean our room today. I left a gracious tip yesterday which should have shown our appreciation of Housekeeping Services. NOT a happy patron!!!


Michele Hernandez August 16, 2015 at 10:29 pm

We checked in at Best Western in Gulfport, MS on August 7, 2015. Checked beds, sheets and blankets were just pulled up like it was freshly made, fitted sheets were wrinkled like someone slept on them. The flat sheets were shreads. I called the front desk, someone came down to change sheets, clean the hair out of tub, toilet and corners on bathroom floor, tv screen was smeared, hand prints on everything! As I used the phone the receiver had syrup on mouth part. We hung around a few hrs I decided I couldn’t stay there, called the front office again while on the phone a roach crawled up the wall. I have pictures off everything I’m talking about. Front desk told me that I couldn’t get a refund until next morning when manager get there…..We left and went to another hotel. A few hrs later I realized I forgot my hanging clothes in the closet at Beat Western. Called and went back to get them. I was told I couldn’t get a refund until next day but they rented the room out with in 30 mins!!!!! The people in room wouldn’t open the door and said there wasn’t any clothes in the closet. Security and front desk checked with everyone that could have gone in the room, no one seen my clothes. It was four hangers and they all had new tags :( WHY COULDN’T THE MANAGER SEE the unapproved cleaning condition? Why was my room rented out? Where are my clothes?
Went back Saturday morning, talked to manager she just apologized about the room, never offered anything the make me happy!!!!! She said she didn’t see the room but did get text messages about us leaving. Needless to say I had to go buy clothes to wear for my visit while in gulfport. Where can I send my receipt to for the clothes to get a refund?
This was the worst hotel stay ever!!!!!!! The pictures do not do justice…..The owner of that Best Western needs to do a Undercover Boss visit!!! He/she would be very disappointed…….Very very unhappy customer!


Summer Powell August 16, 2015 at 1:38 am

Well this was quite a horrendous experience, I checked into the Best Western In Salisbury Maryland on August 11, 2015, as it was early morning at 9:00am, I was told check in was 3:00pm and they told me that I would have to pay for another full night stay in order to check in early.. Which was odd to me as check out is at 11:00am.. So essentially I’m paying $80.00 plus tax for two hours.. I was extremely exhausted having had just driven from 10 hrs away, so reluctantly I agreed.. When I entered the room, it smelled of mold and stale air, the sheets were dingy and the heat was blasting.. Why the heat was on with 90 degree weather outside I’ll never know, however, the bathroom was FILTHY, the toilet had pubic hair and the shower was just as dirty and dingy as the rest of the room.. I attempted to take a shower (wearing my own flip flops) I wouldn’t have walked barefoot if I was paid to In that room.. The sheets were so dirty I slept with my face on a sweater.. As much as I wanted to go to the front desk and complain, I wanted sleep more.. My thought was, well check out is at 11:00, surely house keeping will come with FRESH towels and turn down the bed, and clean the bathroom.. I then went to sleep waking up 3hrs later and started my day in Ocean City Maryland, getting caught in a storm and soaking wet upon returning at 9:30PM, I noticed NOTHING had been clean, no FRESH towels, DIRTY towels were still on FLOOR waiting to be removed… Nor had the bed even been made.. Again I’m soaking wet from head to toe from the storm, clearly wanting just a HOT SHOWER.. I called the front desk multiple times, I was either told to please hold or left waiting on hold.. After an hour, I attempted to go to sleep.. Only to wake up to the foul dirty musty smell of the room and the HEAT blasting yet again (BROKEN AC).. At this point I had, had enough, I checked out at 2:00AM.. Of course there was NO MANAGER on duty at the time, I was force to pay $190.00 in full prior to checking out.. Unfortunately I was unable to find any other hotels available in the area and I slept In my car for the night.. I’ve since contacted the hotel multiple times in the last week for assistance with some form of refund, I constantly am told, there is NO MANAGER available, someone will contact you!!!! Utterly Disgusted!!! I only wish I had read THESE reviews prior to booking!!!! NEVER AGAIN !!!


Rana August 14, 2015 at 5:15 pm

Best Western Wall, SD. We called ahead to make reservations since said it was pet friendly. We asked if they had pet rooms available. They took our info and we asked a second time to double check that it was for us and our 1 dog. We arrived an hour later and they charged our credit card. We went to go park and the lady came running out and as rudely as can be said they don’t take dogs and he would have to stay in vehicle overnight. We said no way and left. We told her that we specifically asked for pet room twice on phone and she flat out said that we didn’t. It took over a week to get a refund so we ended up with no place to stay. Will never stay at another best Western.


Ray Escobar August 13, 2015 at 6:15 pm

Wanted to share that we felt discriminated at the Best Western in Colorado Springs, Colo.
If you read my Trip Adviser review “Poor Management” it gives a little more detail, but after the fact i am realizing that we were actually discriminated against my wife & I.


Rosejaeger August 11, 2015 at 6:28 am

Terrible experience…especially since it cost
550$ for 3 nights! The first night after driving for 6 hours from Vegas ( went to the beach then got back, napped, hung out at the zoo, then came back to sleep. Slept from 10- 2am when I was suddenly awoke by a Big Bang)I had to deal with the guy in the room above me making an ungodly amount of noise. It sounded like he was moving furniture around and pacing..loudly. So I called the front desk and told the guy and he said that it was probably because he had just checked in. Huh? At 2 am? Either way, people are sleeping! Well not anymore!! Then I thought that it would cease soon if he was unpacking…nope. So an hour later I call the front desk again and
he sounds annoyed. He said he’d call the guy again and low and behold the noises don’t stop. I’ll never stay at a best western or its affiliates again. What a terrible birthday experience. Do not stay here if you want a good nights sleep. Not worth the hassle or the ridiculous prices. Unfortunately it just happened to be close to sea world and the only hotel with occupancy..I see why.


Karen Marlow August 10, 2015 at 11:48 am

I am currently staying at a best western in blairsville, Georgia and let me tell you I have been here for 3 days. I haven’t asked the hotel for anything until this morning. I am sick and could not get up and got to the breakfast 30 min late. ALL I asked for was one yogart!!! JUST ONE!! And the front desk girl wouldn’t let me have one. Mind you this is a tiny hotel and no one is here! My car is the only one in the parking lot! She was rude and didn’t want to even bother to walk a few steps to unlock the small yogart frig for me to have a $1 yogart! Where the hell is customer service at best western! I have worked for Hampton inn and Hilton as a front desk clerk and we went out of our way to accommodate guests! That’s where I will be staying from now on.


Brittney August 8, 2015 at 12:05 pm

me and my husband stayed at the best western in Marion Ohio for one night and they turned around and book us for to different rooms with out our permission and charged us for both rooms and are now giving us the run around my advice to anyone don’t ever stay at a best western they have awful service and over charge you and act like its your fault.


Jill scott August 8, 2015 at 8:42 am

Canal Winchester, Ohio best western has poor customer service…. Dishonest and not loyal to the customers. Very poor information about company policy. I will never go to a best western again!!!


Sean Kruschke July 22, 2015 at 9:56 am

Stayed at the best western in (Grant Park Hotel Chicago)….lets start off by the dishonesty right out the gate….they posted a picture of a beautiful clean pool but in fact its broken and does not seem like they plan fixing it any time soon. It said out of order for the year.
My son accidentally left his blanket in the room we called not even an hr after checking out the head housekeeper (a male) called us back reassuring us that he indeed went into the room and retrieved my sons blanket. This isn’t just an every day ordinary blanket…its a blanket give to my son when he was just 7months old from my terminally ill grandmother…the last gift hed ever get form her…so to us, more to him this blanket is priceless…anyways the man Daniel said to send a prepaid box to send it back, we did I call the hotel 7 days after I shipped it to find out they don’t have the blanket….ive worked at hotels in housekeeping and I know that hotels should keep the property for a certain amount of time…WE CALLED NOT EVEN AN HR AFTER WE LEFT!!!!!! To make sure it would b known it was my sons….they lost it!!! How does someone tell you they have it then you do everything they ask and its up and gone. Not to mention they did not even call us to let us know??????!!!!!!! This place is the worst on communication skills ive ever seen…the manager there acted like he didn’t know about one thing when hes the one that talked to my husband and assured us wed get it back…needless to say we didn’t get it back they lost it…and to them it is no big deal….my son was devastated and cried for hours!!!! I will forever tell everyone about these dishonest ppl at the Chicago grant park hotel!!!


Sean Kruschke July 22, 2015 at 9:57 am

stayed june 20th,2015 the incompetent fools tell us they don’t have it a month later!!!! KArma


Tim July 20, 2015 at 7:21 pm

The power is out at the Best Western in Latta SC. I don’t mind using the stairs but it’s a little ridiculous when the emergency lights in the stair well are not working. You would think the would have a backup generator or something?! Or maybe they’ll get them fixed when someone falls and breaks there neck. Can’t see anything in the room. I went down to the front desk to get a candle. Can’t even get that cause the guy doesn’t speak good English. So I’m sitting in my truck cause the room is so hot you can’t stand it.


disgusted July 19, 2015 at 8:10 pm

I’m staying 3 nights at best western in Raleigh North Carolina the night shift front desk worker was so rude did not want u sitting in lobby he lied about the pool being broke 1 night then the next day he lock the pool saying the maintenance guy lock the pool before he left. I asked him for his corporate number he me the number to the hotel he just didn’t want to accommodate us with nothing.


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