The former speechwriter for President Bill Clinton, Andrei Cherny, decided that people had had enough of bad banking policies and how they took advantage of people when they were really down and out.
Cherney decided to create his own online bank that was far different than any other banking system available. Based out of Marina Del Rey, California, Aspiration Bank, sometimes called Aspiration Summit after the name of the checking account, was founded in 2013. Cherny saw the opportunity for a new kind of bank. One that would cater to a customer that is concerned with where their money is being invested by their financial institution and how their financial institution treats its customers as well.
Calling on Hollywood celebrities and athletes from the Los Angeles community, along with some of the biggest names in finance, Aspiration was able to pull together what might be considered one of the largest Series B in financial technology investment history for an online banking company.
Since its inception, the company states it has more than $350 million in savings and does approximately $2 billion per year in transactions. Clients can earn 1% interest on their accounts (there is only one account, no separate “savings” and “checking” accounts) and there are currently no charges for ATM fees.
The company also has a mobile phone app which makes the online banking process even easier. Aspiration is also known for being one of the nation’s most charitable banks, giving away 10% of their profits to non-profit charities that are not fossil fuel driven. 
The company makes money by charging a fee set by the customer for the services they use.
Company headquarters remain in Marina Del Rey, California.
We have started to work with attorney for a class action lawsuit Aspiration Bank is using bait and switch tactics offering a bounce to get a quote on insurance no longer providing fee free ATM’s
Aspiration Bank is making offers they can’t follow through with
Hands down this is the most inept financial institution I ever dealt with. And they are refusing to close my account, in spite of me mailing them a signed letter and my debit card cut up with scissors. They are desperate for customers. I will keep my money at my local credit union. Credit unions don’t invest in fossil fuels, are member-owned (not seed-funded by billionaires (like “Perspiration” is), and credit unions mostly have staff with at least modicum of competence. This bank does excel at brainless staff sending form letters.
I am locked out of my account. How do I get my money back?
This has been the worst experience i have ever had with a bank and to top it all off they refuse to give me my money i deposited from my direct deposit to my saving because they have decided after giving me an account they needed further verification of another bank account that is not associated with them at all.. Can they legally even do this…???
I am extremely angry by the level of incompetence of multiple reps and multiple supervisors I have been given misinformation and lied to by each person on every single call . Since opening my account I have had to call a minimum of 30 times .
I have NEVER in my 57 years dealt with such an incompetent company . I took the time to read reviews by other customers EVERY SINGLE ONE OF THEM WAS NEGATIVE !!!!!!!!!!!!!!!!!!!!!!!
I want a member of management NOT a supervisor to contact me immediately at 207-313-XXXX . I am seriously thinking about reporting your bank to the National Better Business Bureau .
An extremely angry appalled customer
Jennifer Byron
As I am a new customer with aspirations and do appreciate the products offered, I’ve must let you know your customer service is appalling! Every time I call regarding an issue I get a different answer! Robert the supervisor to day with extremely rude, condescendingly nasty, and just plain unhelpful! After being promised a call back AND / OR email re. a promotional deadline I “seeminhly” missed, I simply wanted to hv that promo. email resent to me to verify the deadline dates I was told I met THEN told I didnt meet…. 6 calls later. SOME OF YOUR CSReps, INCLUDING ROBERT, THE “SPVR” NEEDS TO BE RETRAINED.
Back in the day when I was a CSR …We NEVER TOLD THE CUSTOMER WE COULD NOT DO SOMWTHING…. WE S.L.W.A.Y.S. GOT IT DONE!
TEACH THEM THAT or you will become just ANOTHER BIG VORP. BANK WITHOUT A CONSCIOUS!!!
i need a replcement card mail out to address XXXX Kerfoot ave Chicago IL 60620 if y’all have any questions i can be reach at phone number 773-690-XXXX thank you
missing funds from this bank twice in the last two months. no one ever picks up the phone. shameful.
I have had some issues with the transition of my new account from my old, however I cannot get a customer service rep on the phone. It’s a bit frustrating since I have never had issues with this bank.