Apple Corporate Office

Apple Corporate Office Address

Apple Inc.
1 Infinite Loop
Cupertino, CA 95014

Contact Apple

Phone Number: (408) 996-1010
Fax Number: (408) 996-0275
Website: http://www.apple.com
Email: Email Apple

Executives

CEO: Timothy D. Cook
CFO: Peter Oppenheimer
COO: Jeffrey E. Williams

Apple History

Apple Computers was founded in 1976 by Steve Jobs, Steve Wozniak and Ronald Wayne.  They originally sold personal computer kits you could assemble yourself.

The company incorporated the following year without Wayne who got nervous and was bought out by Jobs and Wozniak for $800.

The Apple II was introduced in 1977 and the company began to take off.  The company went public in 1980 in the largest IPO since Ford Motor Company.

In 1984, the Macintosh was released with the famous Ridley Scott directed Superbowl commercial.

In 1985, Steve Jobs resigned from Apple after a power struggle with CEO John Sculley.

The company floundered for the next decade with products like the Newton and Lisa.

In 1997, Jobs returned as interim CEO.

In 1998, the iMac was released.  In 2001, they opened their first Apple Retail Store.

In 2007, the iPhone was released and became an instant global success.  The iPad was released in 2010.

Steve Jobs died in October 2011.  Tim Cook took over as CEO.  The Apple corporate office is located in Cupertino, CA.

{ 115 comments… read them below or add one }

Lisa March 25, 2015 at 9:49 pm

With all the technology available there must be a way to put a sensor in phones that detect motion which turns off texting abilities Texting while driving has become a VERY dangerous activity that needs to stop. Save lives please! Thanks, lisa

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jessica laube March 23, 2015 at 12:42 pm

Hello!
I hope this is corporate customer service for Apple products. In September 2014, you upgraded IOS 7.2.1 to IOS 8. I didn’t. I wanted to see what people thought about it first. Ipad 2 owners were horrified – the upgrade wrecked their ipad experience. So I didn’t upgrade.

In Feb 2015, my mom borrowed my ipad. It worked fine. While I was in the kitchen, she accidentally said “yes” to “there is a more current….” and upgraded it to IOS 8. It hasn’t worked properly since. I have done all sorts of research, and found that the only reason I can’t revert to IOS 7.2.1 is because you no longer “sign” that IOS. This is unbelievable, and unbearable. I would like to revert my ipad2 to IOS 7.2.1, have the .ipsw but can’t revert because of the signing issue. What can you do for me? Can you reopen the “signing” window for people like me? If you look online, you will see how seriously this upgrade has affected ipad2 users.

Please remind apple employees that you’re supposed to be doing us, the consumers, a service. We are not your guinea pigs! Refusing to allow customers to revert to a previously approved – by apple – and fully functional – for consumers – IOS seems capricious at best and malicious at worst. Please have someone look into this issue, and contact me with a resolution. I simply cannot afford to purchase a new ipad every time apple comes out with an awful IOS update. Thank you!

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Sigrid Egan March 16, 2015 at 4:47 pm

Attn: Corporate Office / Customer Complaints

Most of our friends have an Apple phone, ipad or laptop and have been raving about it.
Apple products were always a bit out of my price range. However, I finally found the “refurbished apple products” site and purchased an IPad 3rd Gen, 32 gb on from Apple online on 1/13/2015.

After 2 months of ownership, I am quite disappointed and wish I had just stayed with my familiar Microsoft products, even inspite of their numerous hick-ups.

My problems are the following:
Prior to my purchase, I stopped at the Phoenix Biltmore Apple store to get some advice from one your many many young people in blue. That was more or less satisfactory and I decided to give it a try.
Unfortunately, there is no info on what my 90- day support actually includes and even, after having stopped several times at the same store, I was never informed about the extent or non-extent of this support, for instance, I didn’t know that the Genius Bar is just a 10-minute help, that there is no one-on-one support for IPad, that the so-called basic work shops – at least the one I attended – deal with IPhone at the same time, which took 1/2 hour for something I didn’t need, so a huge waste of my time, also travelling 30 minutes to and from. This workshop had been recommended by one of your “managers” Josselyn, I believe, after he had called me regarding some of my previous complaints.

Your online support is mediocre at most and has too many of your “polite” phrases included which make this long wait even longer and my issues were not solved. I was however pressured in getting the extra Apple Plus Care “since my 60 day time frame was to expire on Friday, March 13″.
On Friday, March 13, 2015, I called the Biltmore office to make appointments with the Genius Bar people and at the same time asked to sign me up for the extended product care, because I cannot do this online due to a password interference. I was transferred to “the safe person” who took my information, credit card number etc. asked to verify my email se***@cox.net so that the confirmation could be sent to that email. To this date, I have not received a confirmation and I just phoned the Biltmore store again, but was redirected to ITunes, then supposedly redirected to ????, then I was disconnected.

My American Express card shows charges of $ 1 (?) and $ 99.00 from ITune, Cupertino. When I checked today, the issuer of the charge had changed, $ 1 was still from ITunes and $ 99.00 from Apple in Florida. Needless to say, this is all very confusing and aggravating.
To facilitate this research at your end, here are the two Case IDs: 762501624 and
759710506 for some of my issues, which will give you all the info on me.
I would truly appreciate if someone would call me and solve my problem without me having to go through this painful experience of phoning and transferring and so on.
And I do not want to have to dispute my American Express charges at this point.

Thank you.
Sigrid Egan, Scottsdale, AZ.

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Maria I Reyna March 15, 2015 at 5:59 pm

Getting apple customer care to resolve my issue with a purchase of an iphone6 plus has been a nightmare.

Feb 26, 2015 I purchased a iphone 6 plus via Apple online. Phone was received Friday afternoon tried to activate but was unsuccessful conferences called sprint and apple but attempts to activate phone failed. Apple sent a phone that was NOT compatible with sprint even though purchased was for sprint iphone, yet Apple will not recognize error in retun apple requested for phone to be returned and would send me a refurbished replacement which I did not agree too because the phone I paid for was a brand new one which had not been used. I returned phone and after waited two days to insure apple received phone I called to check on progress/ status of my iphone

After being on hold for what they call two minues and customer are trying to figure out situation. Was on the phone for two hours and still solution has not been able to accomplished. Apple received iphone on March 9, 2015 has returned money to my account but failed to notify Sprint in order for me to be able to repurchase a phone using the eligibility discount. I have contacted apple several times in which I have spent no less than 2 hours on the phone with what is the so called customer care which is so incompetent and unwilling to accept the lack of knowledge of how to resolve situation. My case number is 761990448. My return number is 6500550733 and. All you need to do is send a return receipt which includes the serial number of the phone I return to Sprint national Sales support that apple deals with and this issue would be resolved. How difficult is this??????

Yet your customer care rep says they have no access to fax or email to complete this task has promised this would be taken care an yet my account is still in the same status
How can this be possible please take care of this situation. All I wanted is to upgrade my phone

I have kept record of all conversations and transcripts of this ridiculous situation …

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JohnHugh February 14, 2015 at 1:59 am

Huge headache calling Apple Support by telephone. Can you do anything to help me?
First, your Customer service prompts you to wait just less than 3 min. wait (10 minutes later)
Please help me to deal with (1) my iPhone 6+ and App Store issues and (2) the shocking arrogance of your customer service personnel. What can you do to serve this customer’s needs?
Today, I have experienced…

Two hours on the phone… zero progress, missing cues blamed on the customer, blaming customers for errors in the database, Applestore visits (3), phone conversations that go nowhere, arrogant representatives, extremely long holds.
I ask you, this is Apple? this is your Customer Service? really?
-case # 748860386, sundeep, this Apple Customer Service assistant was too rude to continue the conversation. I had to call back, queue again, then escalate to the manager…
Because this representative refused to acknowledge that there was in fact a problem, even going so far as to accuse me of causing the problem. We didn’t even get past the password login so that he could see that my information has been crossed with someone in the UK and that there’s a Pound Sterling Balance on my Apple Account that is not mine. Yet, sundeep arrogantly claimed Apple and the system has NO problem, but that I have the problem. Hmmm?
Han, case # 748847056
Han has just told me he’d get a manager right away, after a 40 min wait, that was at 2:26pm. There is an obvious corporate culture that is pervasive throughout your telephone customer service. The condescension and arrogance that I’ve experienced today is not reasonable.

As I’m writing this, Han hasn’t returned to the phone. I’m on hold now at 3:05pm… and waiting. His last comment was, “I’ll get a manager on right away”.
Clearly, the corporate culture that is entrenched is that customers with problems are problems themselves. Customers with Customer Service Department problems become the joke.
Please help, if you can.
JohnHughes

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Sheila Palmer January 31, 2015 at 11:17 am

Would like to have this intermittent wifi problem fixed please.
I Got a new iPad air as a gift from kids, Dec. 2013 to replace my iPad 1. this new iPad has never been able to stay connected to wifi…if I step away from using it for more than 20 min. I have to go into settings to reconnect. Everyday, all day long this has been an issue! For more than a year now ATT has been to my home and on the phone trying to resolve issues…new router/modems….run new wires….etc. I have documentation form office of the president for these issues For the past year. 3 days ago an ATT trouble support person concluded it was an Apple issue and told me to call them. I have been two days of troubleshooting over the phone with Apple Support and nothing could be fixed, they said never heard of the issue…..but I see hundreds of this issue online…..so they set up for me to have it replaced with a new one of the same….took it in last night 1/30/2015, since I have all documentation for the past year there would be no charge, but I lose my engraved iPad. Ok so get it home, set it up, restore and all those things…..working fine. Get up the next morning and guess what?? Safari cannot get a connection….mail cannot update….games won’t updat….ALL of the exact same issues. This ipad has a 90 day warranty……what is my solution to this ongoing very nerve wracking problem? all my other wireless products stay connected all the time…printer, laptops, iPhone 5s….other brands of phones….so far no problem with iPhone 6, but that phone is not here full time to check daily. I don’t think I can take to much more of this run around….what is the solution please?
Yes, everything has been tried…..reboot every product involved…reset….everything. What is Apples solution for this issue? Yes my iPad is updated. Thanks.

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Joseph Saunders January 21, 2015 at 12:21 pm

After dealing with 4 female operators , the last of which I hung up on because she sounded drunk, couldn’t understand an thing she was saying. All I’m trying to do it to get to the expert on the pages program and I’ve got to repeat, repeat, repeat to operators who have no expertise in the pages program and then put me on hold, with God awful music, and then I get hung up on. One time the music was so bad I hung up. Apple has one of the, if not the worst system for getting to the person you need to get to. The last person, didn’t get her name, but I had called the corporate office and asked to speak with the complaint department and she cut me off. This seems to be standard for apple. God I wish there were a better company and system in which to speak with the necessary person who can explain how to do something with the pages program if in fact it can be done at all.

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Carolin jesuraj January 17, 2015 at 9:15 am

I never ever seen such a poor performance of any mobile like Apple…I bought Apple iPhone 6 on 4th jan15. Noticed black dot on camera…it’s getting expanded while zooming picture…they said we have 1year replacement warranty for manufacturing defects but now refused saying not for cameras..why they hell they want to say lies to sell their products? Ridiculous….waste of Buying Apple product…pls do something to replace the product…spent RS 61000

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