Apple Corporate Office

Apple Corporate Office Address

Apple Inc.
1 Infinite Loop
Cupertino, CA 95014

Contact Apple

Phone Number: (408) 996-1010
Fax Number: (408) 996-0275
Website: http://www.apple.com
Email: Email Apple

Executives

CEO: Timothy D. Cook
CFO: Peter Oppenheimer
COO: Jeffrey E. Williams

Apple History

Apple Computers was founded in 1976 by Steve Jobs, Steve Wozniak and Ronald Wayne.  They originally sold personal computer kits you could assemble yourself.

The company incorporated the following year without Wayne who got nervous and was bought out by Jobs and Wozniak for $800.

The Apple II was introduced in 1977 and the company began to take off.  The company went public in 1980 in the largest IPO since Ford Motor Company.

In 1984, the Macintosh was released with the famous Ridley Scott directed Superbowl commercial.

In 1985, Steve Jobs resigned from Apple after a power struggle with CEO John Sculley.

The company floundered for the next decade with products like the Newton and Lisa.

In 1997, Jobs returned as interim CEO.

In 1998, the iMac was released.  In 2001, they opened their first Apple Retail Store.

In 2007, the iPhone was released and became an instant global success.  The iPad was released in 2010.

Steve Jobs died in October 2011.  Tim Cook took over as CEO.  The Apple corporate office is located in Cupertino, CA.

{ 133 comments… read them below or add one }

ROMINA ORFILA August 25, 2015 at 4:03 pm

Absolutely disgusted with the attention I have received Spain, my phone is just over one year old, and as we do not have an official representative of APPLE on the island of Minorca we have to contact your support by phone. I have been told different things by one agent and another, and finally have been told that my phone has humidity inside it, I have never had my phone near one single drop of liquid, so the agent told me it was probably due to the climate. I have been offered a new 4S for the price of 190€uros, after paying out more that 400Euros for a phone last year.,which according to your policy is still under guarantee. I shall never again purchase anything made by APPLE, I feel gutted. Just thought you would like to know how your service works in SPAIN

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elisehope August 25, 2015 at 3:28 pm

Been an apple user for over a decade: iPad, iPhone, mac.
I have gotten used to the high prices of the devices, but when my daughters charging cord for her Air laptop stopped working after 14 months, i was outraged at the price.
I paid $79 for a charger!!!!! This is insulting and I do not appreciate being price gouged.
Besides that when she went to a store to check out this problem she was told there is a 6 hour wait for genius. Meanwhile, dozens of employees stand around waiting to sell sell sell. She came up with the idea of testing to see if the problem was in the cord vs laptop and asked to use one of the cords laying around. Do you not pay these people to think??

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Cameron Terrafranca August 21, 2015 at 10:25 am

A few short days ago the unthinkable occurred with my phone. Can you guess what happened? That’s right an accidental drop occurred that cracked my screen in multiple locations. My first attempt was to make an appointment at Apple to determine what my options are in terms of repairing and or replacing the phone as soon as possible as it is a required item for someone who works a job that is ” On-call 24-7″. I was unable to make an appointment online therefore I called Apples customer service line to look for assistance. It turned out there was a terrible storm out causing issues with the appointment system and phone calls so my call was disconnected. Within thirty-seconds I received a call back from an employee Kandice Baxter. I have to say customer service at Apple was fantastic from this point on. We had some bumps and it took a few minutes here and there but with four nearby locations and all stores having fully booked appointments for almost one week she spoke with a Manager at our closest location and had it approved for us to head down and try and resolve getting the phone fixed as a walk in where I would be ensured to be seen which was perfect! On top of all this hassle of getting an appointment Kandice waived a fee since we were out of warranty with the Iphone and allowed us to get warranty pricing which was such a nice gift that I did not even ask for. Now the twist in the story is after driving to the Apple store we were informed that due to a “minor spec of water” which was the store employees own words we cannot cover the phone even with corporate customer services approval and would not do the screen replacement. They offered us full retail price on a new phone which I could not do at the time. I left and went home and decided I would just deal with a broken phone for now and reach out to Kandice via email regarding the in store situation I dealt with. Within a few hours due to time-zone differences she called me back and informed me she has taken care of everything and spoken to the stores Manager. I couldn’t have been happier to hear the amazing news that they due to the mix up they were offering to replace the phone at no cost to us at all. I went down to the Apple store after work and within minutes had a new phone waiting for me ready to go. After this experience I have to truly say I have never wanted to work for a company more in my life than Apple and all I was doing was simply reaching out for customer support. The complete satisfaction, determination, and consistent follow ups really brings Apples customer service above and beyond anything I have ever seen or heard. Not only did this experience turn around my day; it actually flipped my whole week around and demeanor while dealing with a sever head cold.

Thank you Apple and a huge thank you Kandice Baxter!

Sincerely,
Cameron Terrafranca

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Carleton July 17, 2015 at 10:25 pm

I been having a problem with my iPhone and so I called apple and they said that they would send me a loner phone and I can send my phone out for repair . The guy said that he would charge $4.95 for shipping when I checked my bank account I said they charged me $500.00 .why would Apple fraud me out of money like that . Still don’t have money yet .they didn’t care that they frauded me out of my living money for the week . PLEASE APPLE GIVE ME MY MONEY BACK.

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Odalys Alfonso July 12, 2015 at 12:31 pm

Dear Apple Executive team,
I am writing in regards to an Iphone 5S I purchased Nov 2014. I was looking to change jobs and new I would be giving up my work cell so I purchased a cell phone to be proactive. Three weeks after buying the iphone I sent a group text to my family with a Thanksgiving invite. Shortly after I sent the group text, I started to receive responses but was unable to tell who was responding as the contact name was not available on the response. I went to AT&T store, went to Apple store they restarted my phone, Att&t said they couldn’t help. I continued to lose my contacts intermittently, so continue to call Apple Sr. Advisors and they begun their process to diagnose the problem (months later), It is now July and the Sr. Advisors are now telling me that they denied my claim as they believe it was an exchange problem. The first time I lost contacts I was in between jobs and I was NOT hooked up to Exchange or Icloud. I it so frustrating when as a customer you give information and NO ONE LISTENS. How can they diagnose the problem to be an exchange issue when I didn’t even start the new job to use Exchange until middle of Dec 2014? I am truly disapointed in Apple’s response to my issue. We have had an AT&T customer for years, Spent several hundred dollars on the Iphone and over 40 hours of my personal time working with several sr advisors and engineers behind the scenes. It’s as though I am being called a liar. My phone is still under warranty and I also have insurance but nothing can be done to help me. How does this make sense. My name is Odalys Aflonso and I can be reached at 954-261-****, the account holder is my husband Joe Alfonso.
Thank you

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T.E. July 8, 2015 at 9:29 pm

Dear “feedback”:

Apple notified us that they were no longer security supporting Snow Leopard, an OS that came with a MacBook Pro just four years ago, one of two MacBooks we own, advising us to upgrade or risk security breaches. Unsure about the problems associated with an OS upgrade online, I decided to take the day off and trek 100 miles down from our home in the Sierra Foothills to the nearest Apple Store in Modesto, California.

I was there at the 10:00am opening, waiting in a queue with about 25 people ahead of me. When I finally got to the store greeter, I told him about the long drive and that I wanted to upgrade the OS. He took my personal info and I asked if I could have it done today. He told me sure, but the first available appointment was going to be at least five hours wait. Now I overheard him say the same thing to the young lady in front of me who was a bit more comely than I, and when she balked, he modified her appointment to a 3.5 hour wait. But next up, I was still stuck with five. I asked him how long the OS upgrade would actually take, and he said 20 minutes. He also said that the store techs were top notch, and would probably have an appointment for me sooner than the five hour wait.

So I waited. For five hours, the last three on a bench outside the store, in 90 degree heat. Oh I tried to go inside and see if there were any cancellations. Nope. Five hours.

Finally a little text message said, “Thanks for waiting! You’re up!”

Fine. So I went in.

And I waited in another queue again to see a different greeter. When my turn came, he got me to a tech.

After ten minutes of taking down my name and personal info AGAIN and checking the serial number on the MacBook, the tech was ready. I asked him how long it would take, and he told me 24 hours, that there was a lot of systems backed up.

TWENTY FOUR HOURS! I was told 20 minutes! And I waited here ALL DAY for you to finally advise me that I would have to take another day off, drive the 200 mile round trip and spend another $50 in gas, to get this 20 MINUTE JOB DONE!

Why didn’t you TELL me THIS in the MORNING so I didn’t have to WASTE MY ENTIRE DAY!

“Sorry about that”, was all I got.

I considered asking for the manager and making a fuss, but I was just too beat.

So I bailed. The ENTIRE day I took off and trekked gone.

But I have to tell you, although I dispise Microsoft, I’m now SERIOUSLY considering if it’s really worth the hassle of owning a Apple system, where they upgrade the OS every Season with a few bells and whistles throwing all sorts of after market software in the dumpster along the way, change their IO setup with every iteration, making every peripheral you own either obsolete or in need of expensive Apple patch cables, ship systems that won’t run external monitors unless they’re ancient USB 2, Thunderbolt 2, Magsafe 1, narrow gamut Apple Thunderbolts (unless you scrounge out weird, risky, and hard to find software scripts to fool the Mac into thinking the monitor is actually a COMPUTER MONITOR rather than a TV, as if NONE of their following of graphic designers and/or photographers would EVER need something like a wide gamut Eizo), and generally dump on long term Mac owners because now they make most of their money selling phones and watches.

Try sometime, to actually call an Apple Store and talk to a tech, or even a store manager. All you’ll get is a complex automated phone system that runs you in circles. With a Wintel Sys, as bad as Windows stinks, there’s a repair tech on every corner, even in the smallest communities. And as much as I dislike Dell in general, when you buy their business extended warranty, they’ll send a tech out to your PLACE OF BUSINESS, instead of running you around like Apple just did to ME, as if THEIR time matters, but not OURS.

Sucks pretty much.

Lousy service, impossible tech location logistics, sky high prices, and wham bam, thank you ma’am customer support.

Signed,

1 TRULY Pissed OFF Crapple Customer

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Big Bad Bob July 6, 2015 at 9:28 pm

I am writing to every venue I can to Apple concerning a serious problem ITunes is a Billion Dollars Corporate Bank They offer customers an easy option of buying things they supposedly sponsor All kinds of App In App Purchases Music Songs Movies Everything to make a buck or 2 to be used on their Computer products GIVE THEM YOUR CREDIT CARDS ITS SAFE SECURE BULL SHIT I have found that most ITunes App purchases are above board but wait till you deal with those Apps that are SCAMS THEY TAKE TAKE TAKE UNAUTHORIZED PURCHASES MONEY TAKEN OUT OF YOUR BANK OH I FORGOT iTUNES REFUND POLICY WHAT A CROC I HAVE COMPLAINED TO ITUNES SEVICE REPS BY THE 100S LETTING THEM KNOW ABOUT THE MEGA COMPANIES THAT ARE STEALING FROM ITUNES ‘ CUSTOMERS I FELT THIS WOULD HELP THEM I ALSO ASK FOR A REFUND I DESERVE I’M HONEST AND DOCUMENT ALL ITUNES PURCHASES tHE REFUND SERVICE REPS GIVE ME SAME REPLY EACH TIME ‘M SORRY BIG BAD WE CAN NOT HELP YOU ON THE REFUND NOT COVERED IN YOUR 100 PAGE WORDY ITUNES CONTRACT TO RECEIVE REFUND OH I’M RETIRED ATTORNEY TIRED OF FIGHTING CAUSES GOT ENOUGH $ TO LIVE ON MAY COME OUT OF RETIREMENT THE 100 PAGE WORDY BIG WORD ITUNES CALLS A LEGAL CONTRACT IS NOT LEGAL AT ALL IT’S SIGNED IN CYBERSPACE AND JUST A DOCUMENT TO THREATEN CUSTOMERS TO ANY UP THIS DOCUMENT COULD BE EASILY OVERTURNED IN ANY USA COURT OF LAW ACTUALLY THE ITUNES CEO SHOULD BE JAIL FOR FRAUD THEFT CORRUPTION BRIBES WAIT A MINUTE SOUNDS LIKE RACKETEERING THAT’S IT WELL MAYBE THAT’S TOO HARSH I’VE ONLY HAD $300 STOLEN FROM ME EITHER I KEEP GAMING AND PUT UP WITH ITUNES NO SECURITY OR PULL MY CARD IT’S A FREE COUNTRY I’LL DECIDE BUT AFTER READING THE WAY APPLE HAS ROYALLY SCREWED OTHER CUSTOMERS I HAVE JUST READ SOME OF YOUR COMPLAINTS I CAME OUT FORTUNATE MANY APPLE CUSTOMERS HAVE RECEIVE THE ULTIMATE SCREW JOB WITH PLENTY OF APPLE TALK BUT NO APPLE ACTION CONCLUSION APPLE CORP IS GEARED TO EXTRACT EVERY PENNY THEY CAN FROM THEIR CUSTOMERS AND SAY THIS IS LEGAL IN RUSSIA MAYBE FXXK APPLE MICROSOFT BILLGATES WHERE ARE YOU I NEED YOU NOW

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Thomas L. Malone July 1, 2015 at 12:32 am

i have some ideals for your next new mobile smart phone, who do I share this information with.

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Sam July 7, 2015 at 12:25 pm

Apple has a policy that they don’t accept ideas and if you are going to submit an idea, it automatically becomes their’s and all that

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Louise Bardwell June 25, 2015 at 12:57 pm

I will never own another Apple product again. I will tell everyone I know to stay away from Apple products and I plan to post it on social media.(Not that Apple cares) I was under the impression Apple cared about their customers but I am sadly mistaken. I purchased a Mac Book Air in November. My daughter traveled with the mac book in May. She took it out of her suitcase once to use it. It worked fine. She put it back in the suitcase. She took it out when she got home and it did not work. She went to the local Apple store and was told there was water damage and it was not covered. We both have no idea how any water could have gotten in it as it was not around any water. After 2 discussions with 2 different managers, I am left with the feeling that they do not believe the story. I spent 1!/2 hours on the phone with Apple Care. I spent $250.00 on a warranty that covers nothing. The luggage was checked in as baggage and not carried on the plane. I was told by an expert IT person that most likely condensation formed in the computer while underneath the plane due to the temperature changes. The warranty only covers faulty Apple components. I argue that the whole computer is faulty if it cannot withstand an airplane ride without being ruined. I am still paying on the computer that I purchased for my daughter for college. Now I have no computer for college and no money to purchase another one. 100% NO WATER WAS SPILLED ON THIS DEVICE. There is story after story on the internet about people having similar issues as I have had. I am sure we are not all lying. I will also be contacting my local news station to make a call for action report. I purchased this because I was told it was a great product and the warranty would take care of my needs. What a waste of money. I should have just lit $1000.00 on fire. Thanks, Apple. This has been a nightmare.

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Carla Parker June 23, 2015 at 11:01 pm

Got an Ipad Air as a gift from my children on my birthday very rarely used it but recently decided to use it with my photography business. It will stay on for a very limited time and when I say limited I mean by three to four minutes. It will not charge and all I get is a bleck screen. I have called Apple support was transferred several times which was a total of thirty minutes being transferred. Once I did get someone they hung up on me so the whole process had to be repeated and finally just got irritated and gave up. Tried taking it back to the store but since it was a gift and I have no receipt then they couldn’t help me but suggested that I call Apple Support, a great big negative! I just want Apple or someone to make this right due to the fact my children paid a good bit of money for this gift that I cannot use.

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K Hugel May 6, 2015 at 6:13 pm

Just hoping Apple Co. Reads this. I have an iPad. I like live streaming but have had to call 5 times xfinity my provider to have them do what ever they do to reboot my app. Constant issues. To many to list. So I went to the Apple Store on my computer and read the reviews for all of xfinity’s apps. They are spot on! And non of them good. I hope that between to mega companies they can fix the issues listed. Good thing the apps are free or Apple would be refunding 99% of xfinity users. Really bad for business and a really easy fix.

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Rolland Meyers April 29, 2015 at 9:01 pm

I had my I photo system “upgraded” on-line today and it totally confused me. I am a senior and thought I would die of old age before ever touching a computer. The upgrade changed everything that I was used to seeing or doing in that program. Panic set in and I could not correct any of the major issues that I saw. I did get through to “Andrew”. an Apple employee based in Sacramento and he spent a long time with me personally explaining the new system and how it differed from the “old” I photo. I would like to take this time to commend and note Andrew’s help, caring and understanding regarding the issues that I had. Just a “thank you” for having employees like Andrew available for help….especially to those like me that are computer challenged.
Regards,
Rolland Meyers

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matt April 27, 2015 at 3:15 pm

I think apple is a rip-off I bought I phone 6 every time I buy phone a phone you have to get the apple care for 100.00 its not worth it I didn’t get apple care this time because I had with my I phone 5s I still have about 6 months left because of a repair apple will not refund you the rest of the apple care that you don’t use
I think that is BS and I think that lawsuit go against apple

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Andy April 16, 2015 at 12:49 pm

I just wanted to thank you again for a product that will not stay connected to a wifi network consistently. My data plan was exceeded again because my iPhone 6 dropped the wifi network in my home(3rd different router, I know it’s the phone)causing another month of data overage charges with my cellular provider. Steve Jobs would be ashamed of this product.

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Crush All Dems April 7, 2015 at 8:34 am

Yeah, we all know THIS is gonna happen…

Recently, Apple CEO Tim Cook said,

“Our message, to people around the country and around the world, is this: Apple is open. Open to everyone, regardless of where they come from, what they look like, how they worship or who they love. Regardless of what the law might allow in Indiana or Arkansas, we will never tolerate discrimination.

…This is about how we treat each other as human beings… Opposing discrimination takes courage. With the lives and dignity of so many people at stake, it’s time for all of us to be courageous.”

Tim Cook’s message seems rather ironic in light of the fact that Apple willingly does business with some of the most virulently anti-gay nations on the planet.

According to their Islamic-based governments, homosexuality is punishable by death in Nigeria, Qatar, Saudi Arabia and Iran. So not only is it willing to “tolerate discrimination” in those countries, Apple is also happy to sell an iPod to the people who are murdering gays so they can listen to some cheery music when they’re done. What these nations are doing to their gay communities is despicable and should be condemned by every decent person. We hope Tim Cook believes that as well.

Tim Cook says that, “Opposing discrimination takes courage,” and we agree. We call on Mr. Cook to live up to our shared principles by pulling Apple out of Nigeria, Qatar, Saudi Arabia and Iran until they stop their official government policies of jailing and murdering gays and lesbians.

Sincerely,

Bruce Carroll, Gay Patriot
John Hawkins, Right Wing News
Mike Adams, columnist and professor
Ali A. Akbar, Black Conservatives Fund
Ben Chapman, Chapman GOP
Steven Crowder, Comedian, FOX News
Kristin Fecteau, The Campaign to Free America
Jack Furnari, Bizpac Review
Jim Hoft, The Gateway Pundit
John Hinderaker, PowerLine
Ben Howe, founder of Mister Smith Media
Tony Katz, talk radio host
Dana Loesch, Radio Host and The Blaze TV
Dr. Gina Loudon, Politichicks
Paul Mirengoff, PowerLine
Judson Phillips, founder of Tea Party Nation
Tiffiny Ruegner, Right Wing News
Evan Sayet, comedian
Ben Shapiro, Truth Revolt
Kurt Schlichter, columnist

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Catherine Hill April 2, 2015 at 8:26 am

To Tim Cook
You won’t do business in Indiana because of their new law that protects religious freedom, but you have no problem doing business in Saudi Arabia where they hang gay people. So do you really stand for anything, or like most people on the left, you are a hypocrite. You are just jumping on the band wagon so people will think you really care, but when you look a little deeper, we find out that you really don’t give a rats ass.

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Lisa March 25, 2015 at 9:49 pm

With all the technology available there must be a way to put a sensor in phones that detect motion which turns off texting abilities Texting while driving has become a VERY dangerous activity that needs to stop. Save lives please! Thanks, lisa

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Ashley April 9, 2015 at 1:06 am

Yes, lets put in a sensor that detects motion so people must stand completely still before being able to use a phone for any reason. Kidnapped? Can’t send that text because you’re moving. Flying? Oops, you’re moving. Running? Don’t touch your phone. That’s never going to work. Plus, you’re invading personal privacy. That’s a lawsuit waiting to happen

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jessica laube March 23, 2015 at 12:42 pm

Hello!
I hope this is corporate customer service for Apple products. In September 2014, you upgraded IOS 7.2.1 to IOS 8. I didn’t. I wanted to see what people thought about it first. Ipad 2 owners were horrified – the upgrade wrecked their ipad experience. So I didn’t upgrade.

In Feb 2015, my mom borrowed my ipad. It worked fine. While I was in the kitchen, she accidentally said “yes” to “there is a more current….” and upgraded it to IOS 8. It hasn’t worked properly since. I have done all sorts of research, and found that the only reason I can’t revert to IOS 7.2.1 is because you no longer “sign” that IOS. This is unbelievable, and unbearable. I would like to revert my ipad2 to IOS 7.2.1, have the .ipsw but can’t revert because of the signing issue. What can you do for me? Can you reopen the “signing” window for people like me? If you look online, you will see how seriously this upgrade has affected ipad2 users.

Please remind apple employees that you’re supposed to be doing us, the consumers, a service. We are not your guinea pigs! Refusing to allow customers to revert to a previously approved – by apple – and fully functional – for consumers – IOS seems capricious at best and malicious at worst. Please have someone look into this issue, and contact me with a resolution. I simply cannot afford to purchase a new ipad every time apple comes out with an awful IOS update. Thank you!

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Sigrid Egan March 16, 2015 at 4:47 pm

Attn: Corporate Office / Customer Complaints

Most of our friends have an Apple phone, ipad or laptop and have been raving about it.
Apple products were always a bit out of my price range. However, I finally found the “refurbished apple products” site and purchased an IPad 3rd Gen, 32 gb on from Apple online on 1/13/2015.

After 2 months of ownership, I am quite disappointed and wish I had just stayed with my familiar Microsoft products, even inspite of their numerous hick-ups.

My problems are the following:
Prior to my purchase, I stopped at the Phoenix Biltmore Apple store to get some advice from one your many many young people in blue. That was more or less satisfactory and I decided to give it a try.
Unfortunately, there is no info on what my 90- day support actually includes and even, after having stopped several times at the same store, I was never informed about the extent or non-extent of this support, for instance, I didn’t know that the Genius Bar is just a 10-minute help, that there is no one-on-one support for IPad, that the so-called basic work shops – at least the one I attended – deal with IPhone at the same time, which took 1/2 hour for something I didn’t need, so a huge waste of my time, also travelling 30 minutes to and from. This workshop had been recommended by one of your “managers” Josselyn, I believe, after he had called me regarding some of my previous complaints.

Your online support is mediocre at most and has too many of your “polite” phrases included which make this long wait even longer and my issues were not solved. I was however pressured in getting the extra Apple Plus Care “since my 60 day time frame was to expire on Friday, March 13″.
On Friday, March 13, 2015, I called the Biltmore office to make appointments with the Genius Bar people and at the same time asked to sign me up for the extended product care, because I cannot do this online due to a password interference. I was transferred to “the safe person” who took my information, credit card number etc. asked to verify my email se***@cox.net so that the confirmation could be sent to that email. To this date, I have not received a confirmation and I just phoned the Biltmore store again, but was redirected to ITunes, then supposedly redirected to ????, then I was disconnected.

My American Express card shows charges of $ 1 (?) and $ 99.00 from ITune, Cupertino. When I checked today, the issuer of the charge had changed, $ 1 was still from ITunes and $ 99.00 from Apple in Florida. Needless to say, this is all very confusing and aggravating.
To facilitate this research at your end, here are the two Case IDs: 762501624 and
759710506 for some of my issues, which will give you all the info on me.
I would truly appreciate if someone would call me and solve my problem without me having to go through this painful experience of phoning and transferring and so on.
And I do not want to have to dispute my American Express charges at this point.

Thank you.
Sigrid Egan, Scottsdale, AZ.

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Maria I Reyna March 15, 2015 at 5:59 pm

Getting apple customer care to resolve my issue with a purchase of an iphone6 plus has been a nightmare.

Feb 26, 2015 I purchased a iphone 6 plus via Apple online. Phone was received Friday afternoon tried to activate but was unsuccessful conferences called sprint and apple but attempts to activate phone failed. Apple sent a phone that was NOT compatible with sprint even though purchased was for sprint iphone, yet Apple will not recognize error in retun apple requested for phone to be returned and would send me a refurbished replacement which I did not agree too because the phone I paid for was a brand new one which had not been used. I returned phone and after waited two days to insure apple received phone I called to check on progress/ status of my iphone

After being on hold for what they call two minues and customer are trying to figure out situation. Was on the phone for two hours and still solution has not been able to accomplished. Apple received iphone on March 9, 2015 has returned money to my account but failed to notify Sprint in order for me to be able to repurchase a phone using the eligibility discount. I have contacted apple several times in which I have spent no less than 2 hours on the phone with what is the so called customer care which is so incompetent and unwilling to accept the lack of knowledge of how to resolve situation. My case number is 761990448. My return number is 6500550733 and. All you need to do is send a return receipt which includes the serial number of the phone I return to Sprint national Sales support that apple deals with and this issue would be resolved. How difficult is this??????

Yet your customer care rep says they have no access to fax or email to complete this task has promised this would be taken care an yet my account is still in the same status
How can this be possible please take care of this situation. All I wanted is to upgrade my phone

I have kept record of all conversations and transcripts of this ridiculous situation …

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JohnHugh February 14, 2015 at 1:59 am

Huge headache calling Apple Support by telephone. Can you do anything to help me?
First, your Customer service prompts you to wait just less than 3 min. wait (10 minutes later)
Please help me to deal with (1) my iPhone 6+ and App Store issues and (2) the shocking arrogance of your customer service personnel. What can you do to serve this customer’s needs?
Today, I have experienced…

Two hours on the phone… zero progress, missing cues blamed on the customer, blaming customers for errors in the database, Applestore visits (3), phone conversations that go nowhere, arrogant representatives, extremely long holds.
I ask you, this is Apple? this is your Customer Service? really?
-case # 748860386, sundeep, this Apple Customer Service assistant was too rude to continue the conversation. I had to call back, queue again, then escalate to the manager…
Because this representative refused to acknowledge that there was in fact a problem, even going so far as to accuse me of causing the problem. We didn’t even get past the password login so that he could see that my information has been crossed with someone in the UK and that there’s a Pound Sterling Balance on my Apple Account that is not mine. Yet, sundeep arrogantly claimed Apple and the system has NO problem, but that I have the problem. Hmmm?
Han, case # 748847056
Han has just told me he’d get a manager right away, after a 40 min wait, that was at 2:26pm. There is an obvious corporate culture that is pervasive throughout your telephone customer service. The condescension and arrogance that I’ve experienced today is not reasonable.

As I’m writing this, Han hasn’t returned to the phone. I’m on hold now at 3:05pm… and waiting. His last comment was, “I’ll get a manager on right away”.
Clearly, the corporate culture that is entrenched is that customers with problems are problems themselves. Customers with Customer Service Department problems become the joke.
Please help, if you can.
JohnHughes

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Sheila Palmer January 31, 2015 at 11:17 am

Would like to have this intermittent wifi problem fixed please.
I Got a new iPad air as a gift from kids, Dec. 2013 to replace my iPad 1. this new iPad has never been able to stay connected to wifi…if I step away from using it for more than 20 min. I have to go into settings to reconnect. Everyday, all day long this has been an issue! For more than a year now ATT has been to my home and on the phone trying to resolve issues…new router/modems….run new wires….etc. I have documentation form office of the president for these issues For the past year. 3 days ago an ATT trouble support person concluded it was an Apple issue and told me to call them. I have been two days of troubleshooting over the phone with Apple Support and nothing could be fixed, they said never heard of the issue…..but I see hundreds of this issue online…..so they set up for me to have it replaced with a new one of the same….took it in last night 1/30/2015, since I have all documentation for the past year there would be no charge, but I lose my engraved iPad. Ok so get it home, set it up, restore and all those things…..working fine. Get up the next morning and guess what?? Safari cannot get a connection….mail cannot update….games won’t updat….ALL of the exact same issues. This ipad has a 90 day warranty……what is my solution to this ongoing very nerve wracking problem? all my other wireless products stay connected all the time…printer, laptops, iPhone 5s….other brands of phones….so far no problem with iPhone 6, but that phone is not here full time to check daily. I don’t think I can take to much more of this run around….what is the solution please?
Yes, everything has been tried…..reboot every product involved…reset….everything. What is Apples solution for this issue? Yes my iPad is updated. Thanks.

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Joseph Saunders January 21, 2015 at 12:21 pm

After dealing with 4 female operators , the last of which I hung up on because she sounded drunk, couldn’t understand an thing she was saying. All I’m trying to do it to get to the expert on the pages program and I’ve got to repeat, repeat, repeat to operators who have no expertise in the pages program and then put me on hold, with God awful music, and then I get hung up on. One time the music was so bad I hung up. Apple has one of the, if not the worst system for getting to the person you need to get to. The last person, didn’t get her name, but I had called the corporate office and asked to speak with the complaint department and she cut me off. This seems to be standard for apple. God I wish there were a better company and system in which to speak with the necessary person who can explain how to do something with the pages program if in fact it can be done at all.

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Carolin jesuraj January 17, 2015 at 9:15 am

I never ever seen such a poor performance of any mobile like Apple…I bought Apple iPhone 6 on 4th jan15. Noticed black dot on camera…it’s getting expanded while zooming picture…they said we have 1year replacement warranty for manufacturing defects but now refused saying not for cameras..why they hell they want to say lies to sell their products? Ridiculous….waste of Buying Apple product…pls do something to replace the product…spent RS 61000

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