Aeropostale Corporate Office - Corporate Office HQ

Aeropostale Corporate Office

How would you rate your experience with Aeropostale ?

[Total: 29    Average: 1.8/5]

Aeropostale Corporate Office Address

Aeropostale, Inc.
112 W 34th St 22nd Floor
New York, New York 10120

Contact Aeropostale

Phone Number: (646) 485-5410
Fax Number: (646) 485-5430
Email: Email Aeropostale

Aeropostale Facts

Founder: R.H. Macy Company
Date Founded: 1980's
Founding Location: New York, New York
Number of Employees: 21007

Aeropostale Executives

CEO: Thomas P. Johnson
CFO: Marc D. Miller
COO: Emilia Fabricant

Aeropostale History

Aeropostale was the brainchild of the R.H. Macy Co. and was created in the early 1980s.  The original plan was a clothing store targeted to 20 somethings.

The first mall based Aeropostale, or Aero for short, was opened in 1987.  By then, the target demographic had changed to 14 to 17 year old girls.

In 1995, Macy’s sold Aeropostale to Bear Sterns Merchant Banking division.

In 2002, the company went public.

In 2009, the company launched P.S. from Aeropostale.  The P.S. line is targeted towards 7-12 year olds.  The company added merchandise for 5 and 6 year olds in 2011.

Today, the company operates over 1,000 stores in the US and Canada.  Most locations are located in shopping malls.  In addition, the company licenses their brand to other operators in the Middle East, Asia and Europe.  There are currently 27 international locations.

In September of 2016, the company filed for bankruptcy protection. Aeropostale is expected to come out of bankruptcy in 2017 with only 229 locations. The company was acquired by Simon Property Group and General Growth Properties.

Aeropostale FAQs

Question 1: What is the phone number for Aeropostale?
Answer 1: The phone number for Aeropostale is (646) 485-5410.

Question 2: Who is the CEO of Aeropostale?
Answer 2: The CEO of Aeropostale is Thomas P. Johnson.

Question 3: Who founded Aeropostale?
Answer 3: Aeropostale was founded by R.H. Macy Company in 1980's.

{ 81 comments… read them below or add one }

Elise hooks September 19, 2019 at 12:48 pm

I ordered almost $200 worth of clothing for my daughter back to school, When I went track the order it said delivered…….. To some random address with some random person signed for it. As i call customer service several time all reps had bad attitudes and no regards or concerns about my missing package as if $200 is ok to lose out on? I was told an review of my order was started and that a rep would contact me in 2-3 business days, Here we are on the 4 day and still no one has contacted me. I had to call myself and inquire, Also every rep has given me a different answer and the last rep Darron no last name had a very nasty attitude like he didn’t want to help. I could not get a supervisor on the line and at this point i’m stopping payment on these items and I will take my money any where that not associated with this company, I also will be posting on all my social media sites about this experience!!!


Christi August 13, 2019 at 10:25 pm

I attempted to call customer service and make a complaint regarding the horrible customer service your Town East Mall, Mesquite, TX Store “Manager” (of Hispanic decent) displayed today, Aug 13, 2019, but was asked to send an email.

1. She was extremely rude to my 13 yo daughter whom was trying on clothes in a dressing room that was in the “girls” section. Stating that it was designated for “boys” and we should not have been utilizing the dressing room. I attempted to explain that there were NO signs stating it was for only boys and it was in the corner of the “girls” section. She walked away. She returned with a family of Hispanic decent and gladly helped them to the same dressing room.

2. We located what we shopped for, made it through the long lines of guest to the register and we were told the coupon code we had was for on-line only, to which we were also told the product in hand was cheaper on-line, plus the coupon code would save us over $100 and we could ship to store and pick up the items. The lady at the register placed the items on the counter on “hold” for us to step away and make the purchase on-line. (Which I did, see order below) We asked the “manager” how long would the process take, since the items were already on hold at the counter. She advised to give her 30 mins and she would handle it. We left the store and continued shopping inside the mall. We returned after 30 mins and inquired with a sales associate how much longer it could be. At this time the “manager” walked up and advised we wouldn’t be able to pick up the order until Wednesday, even though the product was already on the counter ready to be matched to my on-line order. I asked for a better explanation and she said “because I don’t want to match the order right now”. She was busy talking to another sales associate. The store was completely packed with customers and there were multiple sales associates just walking around not helping and two registers being run. I asked her what would happen to my 6 items that were on hold on the counter. She stated they would be returned to the shelf and a sales associate would pull them back off when the order was fulfilled. I then asked why?, when the product is already right there ready to go. I asked for her name and she stated she didn’t have to provide one.

I would have gladly waited until the next business day, had the “manager” stated it would be that long in the first place. I would also have gladly returned to a store that is 20+ miles away from our residence had the “manager” displayed better Customer Service skills. I could have had the order shipped to my home, but the items were not available for home shipping, only store pick up and only available at the Mesquite location.

I would also like to point out the discrimination portrayed by one of your employees. I personally might be of another decent, but my daughter is of Hispanic decent and she was absolutely discriminated against this evening by an employee that called herself your “manager”.

I have also cancelled the order below due to the lack of Customer Service your sales associate displayed.


Lori Adams August 5, 2019 at 10:23 pm

You hear about employees being racist and treating people badly all the time but it’s hard to believe that anyone could be allowed to act in such a horrible manner, especially in retail. But my children and i witnessed it in the Lebanon, TN store by the manager of the store herself, Gina. This women targeted a black family as soon as the walked in had two other employee watching them. When the mother split up from her daughter to assist her son who was asking his mother about a shirt the little girl was followed around by one of the employee who said to her “why are you in here if you don’t have money” This of course made the mother upset when she realized and tried to make the manager aware. The mother of the child mind you was not yelling but visibly embarrassed and shocked about the situation the manager started to raise her voice at this women. Yelling at her “get of y store now”, “you are being disruptive” “you are causing a scene” mind you the women was still trying to explain her situation all the while this manager kept yelling. Her behavior was repulsive towards this family. My children and I had well over $400 in merchandise that we handed to an employee and walked out as well. I refuse to spend a single penny who treats others with such disrespect and with racism. What was also upset is a huge causicasion man was also following this mother and her children around yelling GET OUT and no he was not security, while he was doing this the manager started laughing that is when I told my family that we were leaving. She stated to the women that her district managers name is Mike and that he didn’t want people like her in their store either. Absolutely repulsive to see people acting like this ! I have many friends and know many people of different races and I have never even felt or thought to act this way towards them. The store number is 615-453-0828 and Mike’s number which is the DM phone number is (it was freely and willing giving by Gina) 615-430-0665. SInce it is almost impossible to reach anyone in corporate and ask that the store be reprimed or / and ESPECIALLY retrained ! I am leaving my review here. Hopefully I can reach the DM sometime but I am doubtful. I wish I will rate you a 0 you are a true embarrassment to the country to let this continue to happen in your stores. SHAME !


Mixkino August 13, 2018 at 8:04 pm

Very rude and not knowledgeable about their inventory. Our store is very very small. I asked the manager if they had any wind breaker jackets and helooked at me real stupid and said I have no clue. I asked if he thought corporate knows that he knows very little about his store and he said yes amd suggested I do that waste my time reporting the him.


S Roundtree March 9, 2018 at 3:58 pm

The Manager !!! As I was entering the store in Savannah GA, I was struck by a clothing censor in the leg. I asked, who hit me? The three employees looked stupid, two of which turned around as though they didn’t hear me. I asked again, and the employee at the front of the store, stated, “she was throwing at me”, I asked again, who hit me?, and she pointed at the person who was ignorant enough to be throwing objects in a store with customers. I told, the woman, you owe me an apology, which she replied, “sorry”. I asked for the manager, and the cashier, pointed to the person who hit me who just happened to be the manager. I explained to her, she was setting a horrible example as a manager, and she was stupid. She said, “I said, sorry, do you want a discount”. As if it was nothing. I did not want a discount, I wanted corporate number. She became a victim, and started screaming, she is going to make me lose my job, she doesn’t want a discount. At that point, I was livid, I screamed back at this idiot exactly what I thought of her outburst and behavior. The cashier stood at the register with a smirk and looked as though she was on drugs with her eyes stretched and unblinking, while the employee from the front constantly apologized for their behavior. I UNDERSTAND WHY SALES ARE DOWN AND THIS STORE IS ONLY CROWDED DURING CERTAIN TIME OF THE YEAR! I HAVE BEEN TELLING EVERYONE I KNOW NOT SHOP IN AEROPOSTALE IN SAVANNAH GA!



Candy November 11, 2017 at 4:38 pm

Sat Nov 11th around 4:15pm at the East Brunswick Square Mall in NJ. My daughter purchased a shirt two days prior with a friend. The friend had the receipt and she couldn’t reach her to get a hold of her email or receipt but wanted a bigger shirt size. It was on sale for $5 and we found the bigger size at the store we purchased it from. I was told that the policy is that a receipt is needed but I told the manager Kelly, we only wanted to exchange and it was only $5. Kelly told me “that’s not my problem”. I told her to stop being sassy and reminded her that I was the customer. I also told her that I am sure headquarters wouldn’t appreciate her treating customers in such a rude and disrespectful manner. Eventually she did the exchange but you might want to consider providing training for your workers and managers. I have held many managerial positions in retail and never have I treated or was trained to treat a customer so disrespectfully.


Abril Melissa Valdez Gaxiola October 18, 2017 at 2:41 pm

october 18,2017

Tho whom it may concern:

Whit reference to your website,could you please send me information of new jackets coming out for this winter 2017.I am really interested on them.

yours faithfully

Miss:Abril Melissa Valdez Gaxiola.


yecenia soto March 28, 2017 at 10:48 pm

Yecenia Soto Valenzuela.
W/N winout la uva
Ejido Portugués de Gálvez Guasave, Sinaloa, México 81132

Aeropostale Company
112w. 34th. 22 nd fl.
New York, ny

March 28-2017

To whom it may concern

Witn reference to the publication of your Facebook page, you cauld, please me acopy of the images spring summer 2017 and I would like to know if it is possible to buy online.

Yours faith folly;

Miss Yecenia Soto Valenzuela.


Martina Gohar June 17, 2016 at 10:53 pm

Yesterday, I went to Aeropostale store in Staten Island mall. The purpose of my trip was just to return an item I have bought back to the store. I really had a horrible experience today in the store. Due to my bad luck, I had to deal with one of the worst saleswoman on earth (darker skin lady). First, she doesn’t know how to do a refund transaction. She couldn’t find the item I want to return on the receipt and I had to help her to find it. Even I was nice and was trying to help her, she responded in a very awful way saying I don’t know what did I buy from the store and I will have a problem. Second, I was surprised by how bad is the customer service in that store especially from this horrible lady who doesn’t know how to assist the customers. After I received this bad customer service from her, I was planning to look around to buy something so I decided to change my mind and not to do business with the store that hire irresponsible individuals with awful attitude. The story doesn’t end at this point, when I told her I received the worst customer service from her, she denied and used an incorrect excuse that she has a problem because she is watching 2 girls are trying to steal something from the store. In additional to the above acts, third, she lies to the customer to get out of the situation. She is a liar. She is really a bad individual and I don’t understand why the store management can trust her anymore in the store. Fourth, she didn’t apologize for her attitude toward the customer but she kind of wanted me to leave the store in very disrespectful way. She is a rude person and she should be kicked from her position because she is causing a lot of losses to the store by her bad attitude. I am not going to shop there anymore


Ramon December 17, 2015 at 7:17 pm

I placed 16 orders online in the past 2 1/2 weeks and 4 of my shipments were incomplete. I have called customer service numerous times and all I have been given is the run around. I was missing not 1 not 2 not 3 but 16 items from four of my shipments. Aeropostale was quick to charge me for the FULL orders, but now is unable to reship or refund me for the items missing. This is not a UPS, FedEx, USPS problem. This is Aerospostale warehouse problem. According to C.S.Reps they reshipped 2 items as a courtesy. How in the world is it a courtesy when I placed several orders and i PAID for them. Items belong to me as soon as they were charged. I will NEVER shop for Aero again online or in a store. Extremely upset with how Aero has handled my case. Strongly recommend people stop shopping with Aero. Hopefully this doesn’t happen to anyone else, BUT I HIGHLY DOUBT IT!!!!


Gloria Sheff December 17, 2015 at 9:19 am

Use caution when using credit or debit cards. If they make any mistakes you will have to wait 10 days to get your money back. Will never use card in there again.


Julie December 15, 2015 at 9:34 pm

I don’t usally write complaints but I was a little disappointed in aeropostale. My husband and I visited a location in gwinnett place GA over the weekend and spent about $100 on merchandise. As I was leaving a saw a red plaid shirt in the window and asked a employee if they had any because I didn’t see any out. He said that they haven’t received them yet and that they will be in early next week. I went in again today and was told they are sold out. I asked if I could have the shirt in the window since it was the last one and the Manger said yes and as I went to try it on she told me no we need it for the display. I don’t know why you would display something you don’t have and find it kind of silly for them to miss out on a sale. They could have easy swapped it out for something else. I really love there clothes but I didn’t really appreciate the service I received.


teresa December 9, 2015 at 11:09 pm

My order was so called shipped on the 4th however there is no tracking status for the order. UPS never picked up the order. Now I’m trying to get my order resent or my money back has not been great with the customer service department


Michael December 6, 2015 at 4:14 pm

I had order somethings online 14 items when i got them i was missing a pair of black shorts 019788028 was the item number when i called customer service they said they were out of stock and didn’t know when they would get any in but they charge my card anyway for them. Then she told me i had to pay more money to change the color for the same shorts that were in stock.”That not right”. The second thing was the pullover hoodie i order 021713779 item number is a lot smaller then the other i have got from Aeropostale i own 5 or 6 of them because i like them. The lady at customer service said since i remove the tag she can’t do anything for me but how am i to wear something with this big tag on it. (and all the rest i have are medium and they fit fine.( I should just call corporate and see if they can resolve this)


Michael December 6, 2015 at 4:16 pm

OR maybe i should see a lawyer instead


Richard Garza November 5, 2015 at 8:06 pm

I visited truerhe harlingen location to do an even exchange on 2 pairs of aero jeans. Didn’t have my receipt or tags on jeans. They were brand new. Never used or washed or worn. The assistant manager denied me the exchange. I was never rude to her. When she denied me the exchange I told her I would call corporate. I mentioned to her I didn’t want money back. I visited your Brownsville location and without hesitation. An Employee was very nice and told me I could do the exchange. She was very helpful and even have me advise as to what jeans she liked for me. That’s going above and beyond for a customer! Your Harlingen store lacks customer sevice. I have 18 years customer service. It was never about getting money back. It was about an even exchange on your brand of jeans. The Brownsville manager and 2 female employees went the extra mile for me. As it is your Harlingen location is slow and for them not to exchange my jeans was uncalled for. Great Job Brownsville location!


shaid October 2, 2015 at 6:11 pm

i was in aeropostal store and seriously instead of taking care of thier customers they was palying loud music …i mean seriuoly music for what u should have to think about people who shopping in ur store i have migrane my head was close to blow up because of loud music think aeropostal do something
location of that store is
in the bulivard mall
buffalo newyork amherst 14226


t.rose September 22, 2015 at 5:57 pm



t.rose September 22, 2015 at 5:52 pm

i love ur clothes they should not be sooo expensive though


Kristin September 21, 2015 at 6:08 pm

Aero store #250 takes advantage of teenage boy! Dirty sales tactics employed! No buy one get one honored as advertised. No receipt given to allow for return or exchange even! Unacceptable Rudeness of Store Manager and no response from Corp actually no one bothers to answer a phone! No wonder your stock is tanking!


Daniela Leal September 14, 2015 at 9:56 pm

september 14tn, 2015
in reference to his announcement, I would like to know the new trends in fashion for women and girls, I would also like to know if I can do online shopping.
yours faithfully:
daniela leal


D. Hootselle May 26, 2015 at 2:11 am

I too have a complaint about the new return policy and will never shop with aero again. I live 100 miles from the nearest store & waited 2 days past their return date to return my items with a receipt and tags on! The merchandise was still being sold, it was not out of season. I have unsubscribed from their email list & banned my children from shopping there–take a look at kohls return policy & maybe you could learn something…


Elsy December 12, 2015 at 10:38 pm

HORRIBLE. Tyson’s corner mall in Virginia had horrible costumer service. The manager was rude. On black Friday they never gave me a receipt or asked for my emil. There is no way for me to return my item. They wouldn’t even give me store credit. I tried calling the corporate office and no one picked up. Telling all my friends to never shop there again. No wonder no one shops here now.


Tammy Hays May 23, 2015 at 9:33 pm

Today I went to the Aero in Edinburgh, IN 46124 and had a really bad experience. My son and I were treated very poorly, when I requested assistance from a cashier by the name of Mattie, she didn’t answer me she turned and looked at me I asked if there was anyone working the floor because everyone was behind the counter she replied ‘what’, I again asked is there anyone working the floor. She then said something in her headset and continued as if I wasn’t there. I waited for a moment and no one assisted my son as he needed to try on a pair of short. Someone came out of a dressing room and he was able to walk in after that person to try his shorts on. I was not very happy with the situation because I could see Mattie and another young lady behind the counter laughing at me. I told my son lets go we will only purchase the 3 pair of short and nothing else. As I approached the counter I could hear Mattie using the word XXXXXX, I don’t know if it was in reference to me or not but definitely not appropriate for a place of business where I am spending my money. I have shopped at lots of Aero’s in the past and have never been treated so poorly. I will continue to spread the word of my treatment from this location and will never shop at that location again. I would like a response to this if possible. I will also add the there was a lady who did come out to the floor and claimed to be the manager but at that point I was too disappointed in the way I was treat I’m not sure if it is because of the way I was dressed or the way I look or even the color of my skin. All I know is no paying or non paying customer should be treated the we were today. I have never been in a Aero where there was no one working the sales floor if for nothing else security, this location was totally wrecked and no seemed to care there was no need to have three cashiers behind the counter I was the only in line when I approached.



Antoinette Ford February 3, 2015 at 1:09 pm

I have a complaint on your refund policy.I often shop for all 3 of my girls and my two boys becase they love the clothes there, but i will not purchasing any items from your company ever again because the people who are suppose to help you dont both the supervious and manager of customer service was no help and only wanted to get me off the phone.They lie tolld me there was no one else i could talk to and there was no corporate number and they could only email and wait 48 hours for a answer.They could have call the warehouse and found out what was in the box and refund me my money but no he repeated there nothing i can do and no one else could help me.I will never spend my money at your company again


Stacie January 17, 2015 at 7:45 am

I have a complaint regarding your new return policy. I often shop for my kids at Aeropostale because they love the clothes there, but I will not be purchasing any more items from Aeropostale any longer. My daughter received an outfit from Aeropostale for Christmas from an acquaintance. The gift had all the tags on it, but no gift receipt. My daughter did not like the outfit at all so we just wanted to obtain store credit so she could choose something else. I was told at the counter that I could only exchange items for a different size, but it had to be the exact same item. We left the store and will never return. It’s a shame because I would have continued shopping with Aeropostale had that not happened.


Christy January 11, 2015 at 2:51 pm

went to return some Christmas gift my daughter received to the store at Castleton Mall Indianapolis. The cashier I dealt with was very young and not very confident in her relaying the “new” return policy to me so she she asked her “manager” (I use that term loosely because she was a joke) to tell me that unless you have a receipt you can not only return an item but you can even exchange it. Mind you the item still had the sales tag on it and was bought in that same store. The “manager” was very rude and flippant about her entire statement, like I had committed a sin by bringing something back. The cashier then rings another item that I DO have a receipt for before but tells I can vet I store credit because it is a gift receipt. At this point, I was just done. Aero you need to look at who you have dealing with your customers because guess what, our money keeps you in business.


Angel Barragan December 27, 2014 at 11:57 pm

I currently work for aeropostale. I’ve always shopped at aeropostale I’m so picky so I stick to one clothing store . So I chose to apply and work for the store , but I’ve been working there for about 3 months and I have only worked 3 times I never get scheduled my manager avoids me doesn’t acknowledge that I’m working I’m such a nice interactive person and also friendly I just want what’s equal and fair sufficient amount of hours….!!!!! Please help corporate I have no say or power.


Angel Barragan December 28, 2014 at 12:00 am

Kennewick wa aeropostale 99336


Sara January 27, 2015 at 7:09 pm

unfortunately, that’s how they work. I have been working there for two years now. I’m still at minimum wage and barely get one shift a week! I then got a second, better job, and limited my availability to one or two days. Now I’m just there for the discounts honestly and try to work there as least as possible but still get the discounts. I love working there but I need more than 4 or 5 hours a week.


Tara McNamara December 26, 2014 at 8:42 am

I bought 387.00 worth of stuff at areo for Christmas Presents. we needed to grab a different size so she could scan it and well Christmas day is here and my oldest Niece opened hers and the Cashier had put the wrong size in the bag. 20 stores later and no one has it can not even find the item in the computer. I am going to make sure every piece of what I bought goes back and my family is behind me due to the most rudest people I have come in contact with at these stores. the kids were more then happy to get visa gift cards. so Thank you Areopostale for making Christmas very disappointing and your very competent staff for all your help and yes I am joking. Never again will I walk into one of your stores. and I will make sure that I tell everyone even people I don’t know how awful this experience was.


Joann December 17, 2014 at 9:27 pm

I placed and order with areopostale on December 4 2014 for Christmas presents and I hadn’t received anything yet I called tonight on 12-17-2014 and spoke with a lady and she stated oh by the way we have lost your order when I asked can u please re ship the items out she said sorry we can’t since we are now out of stock on all of the items you ordered when I asked why didn’t anyone call me to tell me that she had no response I then asked to speak with a manager she stated they are all busy right now but one will call u back tonight she promised waited 2 hours no manager called back so I called backed again got another lady when I asked her to speak with a manager she said they are all gone for the night u will need to call back in the am to talk to one I said why did the last lady lye to me about a manager calling me back she had no answer I am very disappointed in areopostale if this is how they treat their customers at Christmas time


Jennifer Clever December 14, 2014 at 2:07 pm

I ordered 4 items on P.S. Aero when my order arrived it had three items none of which I ordered. I ordered my daughter’s Christmas present and received Men’s clothing. I called customer service and spoke with Wayne he attempted to request the items again and they were out of stock (the free item in my order) I told him I wanted my money back. He said they would send a label and I would see a credit in 3 business days. The next day I went into the mall store to return the items wanting my refund so I can buy my daughter a Christmas present and they said since I called customer service they cannot take the items that I have to wait for the shipping label and return them. I still have not received a credit. The men’s clothes I received far exceeded the amount of my purchase I could have easily returned them and got more money but I didn’t. They stroke you when you are on the phone but offer not better solutions during this holiday season. I am done with Aeropostale. I will shop at American Eagle. I have never had a problem with them.


Patricia Sims December 11, 2014 at 8:33 pm

I placed an order on your website, I received on 12-10-14 for Order # 3695444616, and 2 of my items were left off when they were shipped out to me. I called today 12-11-14, spoke with a rep by the name of Jeanette who attempted to place the order, she was able to get 1 of my items updated, but said I need to call back for the second item. I called later on when I got home from work and spoke with a rep by the name of Janine, who advised me the item was out of stock, which I advised her when I spoke with Jeanette earlier she was trying to send a different shirt to me for the same price, but had trouble and gave me the item # 3303 so when I called back I only had to give the item # to be sent in the place of the item that was out of stock. My point is I have been inconvenienced because I placed my order and Aeropostale did not send 2 of the items I paid for, then when I called back to have them sent, they were out of stock, so now I have to wait on a refund which will take about 3 to 5 days, then I have to call back again to re-place the order and wait again. The item was only 3.99. I stayed on the phone with Janine over an hour and I kept requesting a supervisor, she never would get one to the phone and kept saying they were not available (after an hour). unbelievable. I advised Janine for all this trouble I want to request a credit and get the shirt sent, she refused, put me on hold the last time and never returned back to the line. Very poor customer service. This is really ridiculous for a 4.00 shirt, I buy from you all the time, I will think long and hard before I buy anything else. I am going to forward this letter to all the social media sites, so other people can see how you treat your paying customers.


Simcal December 11, 2014 at 6:32 am

Hi Guys ,

Select Garment here. This is Simcal ,the sales manager .
We are the biggest sweater&cardigans supplier in North of China.
Now exporting for Primark,Inditex,Promod ,Vero Moda,C&A ,Walmart and so on.Recently also passed the certificate of HM and Marcy’s .
Can do both FOB and DDP.

For our factories ,we have Over 500 staff, 12 years history of specializing the sweater garments ,now with the capacity 1million pcs per month .

We can offer you a very competetive price if interested ,also free samples can be sent for your reference.apparels from 3GG to 12GG,as well as crochets, for ladies’, mens’ and children’s in all ages.
Since we are going to USA during January ,maybe we can make an appointment for the meeting in your office to further know each other.We can show you our running samples there.
Let’s keep in touch .my email is ***


ashley October 25, 2014 at 1:56 pm

how do I become a areo model


Jeneen Simon October 1, 2014 at 8:56 pm

hello my name is Jeneen Simon. I am an army veteran. I arrive at this store the glendale galleria in California on September 27,2014. My shopping experience was ok only one person ask if I needed help. By the time I went to the cashier to pay for my stuff, I waited at the cashier for a few minutes. Then a girl call for the cashier to get and they are speaking in Spanish. The girl who Assisted me had an attitude and was speaking in Spanish to her co worker. I was so annoyed I wanted to leave. I am not going back to shop aereosptle ever. Please fixed this situation. My number is 323 743-XXXXX thanks hope to here from you.


vetri September 22, 2014 at 9:00 am

we are geena garments leading garments manufacturer in india. we want to start business with you. please advice your contact details to proceed further.



N September 10, 2014 at 5:12 pm

I have a complaint about the honoring the sale price. your managers needs more training. And if anyone wants to file a complaint with the Federal and State Goverment here are the web site My attorney gave them to me
http://WWW.FTC.GOV 1-877-382-4357
http://WWW.DCA.CA.GOV 1-800-633-2322


Jerry Wolfe September 10, 2014 at 11:00 am

Your Staff in Lawton Oklahoma from Manager down to the little cronies that work there is about a bunch unprofessional idiots. Go ahead and ask me why if you care. Still thinking of filing a Civil Lawsuit on this crew and corp.


Tausha Sim September 2, 2014 at 3:46 pm

I believe the managers at store that my teenage daughter is currently working for are embezzling money and trying to make her look like the guilty party. How does she file a formal complaint and have the matter investigated?


Cici September 1, 2014 at 11:57 am

I am writing on behalf of not only myself but several other ladies. We love the bra top camis. They have been discontinued…. why? Each of us wear them EVERYDAY! Please consider continuing to sell these. Sincerely,
Several upset ladies


chris sharma August 27, 2014 at 3:57 pm

Worst shopping experience at Tysons corner store Mclean Va and Fair Oaks Mall
sold my kids Pair of jeans with no tag and when I try to return them, they told my wife that it was worn and there is no tag so we will not return the jeans back. we bought these jeans and wear them first day of school on September 2nd. we didn’t even look and left in the room. when she tried it was little short. Guys like Alex need to learn how to talk to customer and listen to their situation, very rude and attitude problem.
went to Tyson’s corner center and I guess Alex call Bryan and told him that we r not going to return these jeans because there were worn. He was rude and arrogant to my wife.
she was embarrass in front of kids the way they treated her.
called corporate office 3 time and no one picks up the phone.
its seems like No Customer Service experience needed to work at Aeropostale.


SF August 27, 2014 at 2:57 pm

BEWARE! I have shopped at Aeropostale with my grand daughter for many many years. Not always, but sometimes I have to return items that are not the correct fit or a gift. One of the reasons I loved Aeropostale was because it was never a hassle to return anything. I always have the receipt, however, 2 weeks ago I had a return and forgot the receipt. I was adamantly denied any credit and was told the “new Aero” would not accept returns without a receipt. Very inconvenient because now I have to return to the store. I understand the concept and do not have a problem with the new rules BUT when you change a policy give people some notice instead of being blindsided.
I teach customer service and have worked for a very reputable corporation. Shame on you! I will be looking elsewhere for clothes………


Susan August 17, 2014 at 1:42 am

Me, my husband and three girls went shopping at the aeropostle store in the mall close to where we live like we’ve done numerous times before but today was different in because my husband was insulted by two employees by the way of them laughing at him because of the way he was dressed. Now to me that was rude and unprofessional and to be told there was nothing they could was even worse!!!!!


Susan August 17, 2014 at 2:43 am

The aeropostle store was in the wiregrass commons ball in dothan Alabama!!!


Vivian Howell July 24, 2014 at 5:23 pm

My name is Vivian Howell. I am/was a valued customer. However, I placed an order online today with the additional 30% off clearance items and the discount did not process for all the items. I called customer service with no resolve. I asked the representative to cancel my order and she refused. Check my history areopostale… I spend a lot of money on your clothing. It is now the only brand my daughter enjoy wearing. However, that will now change. If the $300.00 purchase you guys refused to cancel today is worth losing a valued customer who spends over 1000’s of dollars then by all means do not contact me and resolve this issue if you so choose. I will return the favor by not shopping at your store and reminding all my friends including military friends how “jacked up” and borderline fraudulent your practices really are.


Rachel July 5, 2014 at 5:47 pm

I went to your store located at the Coral Square Mall in Coral Springs, Fl. As Iooked through the clothing rack, one of those metal signs fell on my foot. Why on earth would any one think it was a good idea to have those metal signs. The pain was excruciating. If I wasn’t for the fact I had my handicap son with me, I would have called 911 to get me. The manager along with the rest of team could have cared less. As my foot throb with pain, I was repremained about my handicap son walking around the store. I had to ask several times for an accident report. The manager took her time getting it. I also asked for the name of the employee that pick up the iron sign. She said that she didn’t have to give it to me. The positive thing about my experience was the fact that it hit me and not my disable child.


Sofia Cayssials May 24, 2014 at 7:10 pm

To whom it may concern,
We are glad to be in contact with you as we are highly interested in representing your brand in Uruguay.
We are a dedicated team with knowledge and education in Administration from Elbio Fernandez Polytechnic School, Montevideo, Uruguay.
During this year, we are planning to start a new company. More specifically, we are interested in setting up an outlet of worldwide well-known brands focused on ABC1 customers’ profile.
This is an attractive project to develop in our country taken into consideration that nowadays customers have to buy these products abroad or online.
Our outlet will offer competitive prices, as well as personalized customer service and actual exhibition of the products that will add value to the goods. These characteristics areappreciated by this type of customers and turn an outlet in a business opportunity.
Additionally, well organized marketing events and a strong brand support will capture prospect customers.
We are mainly focused on the out-of-season products in your region, considering that our geographical situation allow us to sale these products in the following season.
Therefore, we would be most grateful if you could send us the terms and conditions required to set up your brand in our country.
Thank you for taking this enquiry into consideration and we will be looking forward to receiving your prompt reply.
Yours faithfully,
Sofia Cayssials


stacy April 9, 2014 at 1:39 pm

To whom this may concern:
I purchased items from the website and specifically asked customer service to ask for a signature upon delivery. Because aeropostale told UPS to leave both packages on my door step this resulted in my packages being taken. I called them to fix the problem or to get my refund and they refused. I was very disappointed I’m now of pocket $230 when this could have been prevented.Nor did I receive a tracking number to locate my packages and I really don’t think this was appropriate.


Payton April 2, 2014 at 12:43 am

I want to get rehired at Aeropostale in Decatur Al on belt line Rd is there a way you could help my manager said she couldn’t even hire me if she wanted to cause of corporate . Can you please change it! Contact me at


Yubi March 14, 2014 at 5:42 pm

My son was hired about one year ago at the florida mall location he was hired for part time hours .when he was hired he was extreamly 12 to 18 hours a week he was extremely flexible since he wasable to attend school on different shift so he can work .at first he covered all the shifts of people who just didn’t care to show to work and worked opening to closing if he had to most of the time he worked the closing shift and weekends basically the hours other kids didn’t want as other people .as the year went by he’s hours kept getting less and less and he was never told why as if now he has not been on the schedule for over two weeks . He has a family to raise an I find this to be not only unprofesional but in violation of employees rights . I work for an employee s right company in the state of florida and if he wasn’t let go or fired for a good reason I as a parent and an employee will take action this is very unfair and wrong .


Nancy Pena February 25, 2014 at 9:23 pm

So i went into a Aeropostale store in Ventura California at the pacific view mall, i went in during seasonal opening, i was hired and i was never called into work!!!!! I was supposed to work on black Friday and then they called me saying that the day was slow, what kind of store is slow on black Friday? So i call back and one of the employee couldn’t even talk to me because there was way to many people! What kinda s*** is that? And to this they haven’t even laid me off or fire me. how ridiculous


Linda January 21, 2014 at 4:16 pm

I purchased a gift certificate for my niece for Christmas.
No problems there, but about a week later another $150.00
gift card came.
I was told to send I back and they would credit my Visa.
I waited for over 3 weeks, talked to them again and their
reply was Sorry no refunds on gift cards, which is fine if I
purchased the gift card, so another gift card came.
I have been in touch with Corporate and they have to
research the error before I get my $150.00 credit.
So it has now been over a week -was told response in 1-2 days-
and still no credit to my Visa.


Rashmi January 12, 2014 at 8:16 pm

I will not ever buy stuff from aeropostal at Woodbridge mall store in newjersey bcoz there on January 11 2014 they behaved very rudly with me and my friend there was 2 girl ans one man were on register after 2pm thy were laughing on my friend bcoz she was asking few things price after ringing discount and whn I got my turn they behaved very rudly with me too and when I said that I can’t wanna buy the stuff thn one girl said u go n put the stuff we won’t n all n thn I got very angry I v left the store right away . I want the CEO to take the action for them I am very angry , I am thinking to sue all three of them so it’s batter you take the action ,


Rashmi January 12, 2014 at 8:18 pm

I m sorry the date I went it’s tdu’s date jan-12-2014 after 2pm


Bernisha Sullivan January 10, 2014 at 1:06 am

I will never shop at PS.FROM AEROPOSTALE 3811 S.Cooper St. ArlingtonTX 76015 in the ParksMall 12/26/2013 me and my children where in line ready to pay for my items when the customer in front of me and the employee started arguing I have never experience and store employee talk to a customer the way the guy did he was very rude and irrate actually called the customer a liar I will not spend my money in a store where the employee talk to their customer’s that way I left my items in the store on the counter.


Anonymous January 6, 2014 at 7:57 pm

The lady who I just talked to on the phone was very rude y’all need to get new workers because all of the ladies who work there are rude especially when it comes to phone calls


Renee January 3, 2014 at 1:56 pm

I usually have nothing but great things to say about Aeropostale but NOT AFTER HOW A STORE MANAGER TREATED ME AND HOW SHE TALKED TO ME. I live in DM Iowa and the manager at store # 00554, In Valley West Mall should be fired. I spend a lot of money monthly on stuff from Aero. Last nitght I returned a few with my receipt the only thing that was not on one of the shirts was the tag but I had the tag with me it just was not on the shirt but anyways she recognized me from before because last time I did not have the tag so she instantaneously gave me a dirty look cuz the tag was not on the garment and looked at me and said we had issues like that with you before haven’t we and I told you to not rip the tag off I looked at her like excuse me it’s right there in front of you it’s just not on the garment I said sorry at least now I have the tag instead of like before I told her I’m not sure if my kid accidentally ripped it off or what and then she said oh it just fell off I said no I think my kid might have accidentally ripped it off and then she said something I couldn’t understand but I’ll tell you what that manager is the rudest woman I’ve seen working for your company she’s lucky I did not blow up like a bomb on her I was in a hurry. My husband probably will go back in there and say something to her because it’s a matter of her just putting the tag back on the garment I know I work in retail myself just so you’re aware you might want to check the manager at that store and you might want to talk to her because I will never ever go back to that store. My husband buys me a hundred dollar gift card every month not no more because of her treating me like that. After reading all these complaints WOW I MIGHT WANT TO FIND A DIFFERENT STORE. I’M CALLING CORPORATE ON HER.


Cecilia Viramontes January 3, 2014 at 1:04 pm

I was hired on November 15,2013 at Yuma Palms Mall in Yuma ,Az. I would like to report the manger, he has not given me a work schedule nor a first day of work call. It is almost the end of the seasonal season and with in these 3 months I have not worked one bit. I call every day to talk to him, and try and figure out a work schedule, and all i keep getting is “call back later”. With in that day period I call at least 100+ times. And still get the same answer. Once again I was hired but never worked.


Sheila February 5, 2014 at 1:25 pm

The same thing happen to my daugther. She did work a few days and now she cant get her check.


Candy December 30, 2013 at 3:39 pm

I am beyond livid, my daughter has worked for your company for A month and half and has NOT been paid since she has been there , which has been 3 pay periods. We have called a few times and we get the run around by payroll. Her mgr has even helped. Calling Corp again tomorrow! This is beyond ridiculous. I think its time to call an attorney


Shona Hill December 29, 2013 at 4:05 pm

I’m furious!!! My daughter was hired at your store in Southlake Mall in GA. She has worked and held up her part of the bargain BUT has yet to be paid going on 3 pay periods. When she calls the store, the manager that handles payroll is NEVER in. I think this is just ridiculous and a shame how she’s being given the run around. Mind you, she’s a college student and need her money. I’m making a call to Corporate tomorrow, she NEED HER PAYCHECK!!!!


Candy December 30, 2013 at 3:30 pm

My daughter is in the exact same situation. My daughrer has NOT got paid since she has been there. We get the run around from the payroll dept. This is her first job experience and yhis is what she has to remember.


Anonymous December 23, 2013 at 4:24 pm

There is a girl that you have employed at your store I’m Carmel Indiana at Clay terrace mall. She does drugs and is always high when I come in. Her name is Makaiah Stalker. I just don’t think it’s professional at all for someone to be under the influence while working. There’s no sense in it. not shopping here anymore. Will be taking the drive to castleton square mall.


Myrna Wright December 21, 2013 at 1:41 pm

To whom it may concern:

I am emailing to let you know how disappointed I was in your store located at Tanger Outlet in Gonzales, LA. My daughter an I went in there this morning to shop for jeans. I was thrilled by the sales the store was having. I picked up a pair of black jeggins/jean that said $10 on the rack. When I went to check out, the sales associate told me that was wrong and she pulled the sign down. I told her I understand, but she did that after I had already had the jeans in my hand, assuming they were $10. She got the store manager who asked the sale associate where was the sign next to the jeans or above, pretty much insinuating that I was trying to lie about where that sign was. I told her that sign was right on the rack where the jeans were. She proceeded to make me show her and when I did, it was obvious they took the sign out. She said, well that was suppose to be on these other pants for $10. Again, I told her I understand but it was not my fault they misplaced the sign. I have worked retail for 10years. This was an easy fix to honor what the sign said and let me be on my way. Aeropostale was not going to lose out giving me those jeans for $10, when they rang up for $19.97. I ahop at Aeropostale all the time. I am so dissappointed, number 1, how I as a customer was treated, and then the fact that they would not honor their mistake. I am not looking for handouts, everyone obviously is always looking for deals. But really, this was an easy fix. I really do not think I will shop at Aeropostale again. The way they made me feel was pretty much degrading.

I would honestly appreciate a response back.

thank you for your time,
Myrna Wright


Terra December 21, 2013 at 11:17 am

As a long time customer I have to honestly say that I am very disappointed in the service I am receiving lately and after all the headaches I’ve gotten over this I’ve decided I won’t be purchasing anything from your store or website again. The people answering phones through your online customer service are very rude and unfrofessional. I ordered 12 items for my daughter online on Dec 1st. assuming that the package would get here before Christmas. It’s Dec 21st and I still have not received it!! I contacted customer service and they said that the package was lost in transit and that none of the items are available to ship out now!! After contacting you guys many times since Dec 16th I still have not received a refund or the items I purchased…I’m going to have a very sad little girl on Christmas this year!! Thanks Aeropostale!! 🙁


Leonardo Bosch December 20, 2013 at 9:23 pm

To Whom It May Concern,

I had the worst experience ever at your store in Smith haven mall in Lake Grove, NY.
I tried using a 20% discount coupon which I received from corporate and it stated the 20% after all other discounts. The cashier which was very rude and talking so loud said “Where did you get that coupon” then said “You cannot use this with other specials” and he said “Now you have to wait” and he returned with a manager who was not friendly at all and they said I could use the coupon on some items but can’t be combined. I was very disgusted in the treatment and now this makes it a 2nd time with a bad experience at this store. I guess this an acceptable business practice at your stores. First issue is to make your customers feel uncomfortable, then try to embarrass them. I had already spoken to someone at corporate a few days ago and she apologized for other peoples actions and was kind enough to send me the coupon and a letter of apology so I would shop there again. I spent over an hour at your store picking out the merchandise I was going to purchase and then to be treated that way is unacceptable. Also standing in line for a long time, I witnessed how other customers we’re treated better and had a positive experience. I go to other stores like Hollister and they know how to make me feel welcome and show appreciation for my business. The sales associate at your store was nice and helpful but the issue is with your cashier and management. This store now has two strikes and I am not going for a third.

Leonardo Bosch


Barbara December 20, 2013 at 10:06 am

What a poor excuse for a company. They have no problem taking your money but when they can not ship you the product it takes an act of congress to attempt to get a refund back from them. Dec. 16 refund was suppose to be processed. Dec. 20 still has not been processed but they will “review” my account. Theives. I will NEVER do business with this company again. Not that they will see this. Its obvious they do not care about customers. “Want to make sure Aeropostale sees your comment or complaint? Like us on facebook to get more attention” Hahahah…WHAT A JOKE! They put me on hold to avoid me. WOW worst customer service ever.


Terra December 21, 2013 at 11:30 am

I’m having the same issues. I ordered my daughter 12 items on Dec. 1st…and never received my package. I contacted customer service Dec 16th to have them track my package and they told me it was “lost in transit”. I asked if they could resend the items to me and they said that none of the items are in stock anymore. I’m not sure how it’s possible that there’s not even 1 out of 12 items available?! So I asked them to refund the money and as of today Dec 21st I still have not received a refund or the items purchased!! This company is a joke…they’re quick to take your money but its like pulling teeth trying to get the items you purchased. :-/


maria December 19, 2013 at 10:54 am

I made a return at your Carle place store on Dec 1st at 11ish AM. Todays date is the 19th and I still haven’t received my refund. I have called almost about everyday only to talk to the answering machine. I left about 10 messages only received two calls in 19 days which I miss because I was at work. I want my money back. Its the holidays and for sure this has been the worst experience ever! so much for excellent customer service. I’m fed up. The store manager said they cant do anything. no one calls me back. Do I need to take off from work to go down to head quarters in the city? if I don’t receive a phone call by the end of the day I will report you to the BBB. your company should be ashamed.


Barbara December 20, 2013 at 10:02 am

Good LUCK!!! I have been trying to get my money back as well. Ordered 12/1 never received order. Told I would get refund on 12/16 on 12/20 I still have no resolution and all I get is they will put in a request to process my refund. It’s obvious customer satisfaction means nothing to this company.


Zina December 2, 2013 at 10:11 am

I visited the location in Jeffersonville outlets in Ohio on Saturday Nov 30, 2013. I was on the store not 3-4 minutes and was at a table along with 4 white females and we were all looking at the shirts that were on sale. As I walked away to go to another section I heard a woman say to the worker ” what do you mean watch her” I turned around to see what the commotion was not knowing that it was about myself. Come to find out as I walked away , the worker pointed at myself and told the other worker ” watch her”. The lady proceeded to question the worker about what she said and the worker denied it until all the other ladies standing there confirmed that she did indeed say it. At that point I asked to talk to the manager and requested the corporate number , at this point the worker advised me that I ” fit the description of someone they are trained to watch when in the store”. I asked her and what is that description when I was only in the store a few minutes? She advised me that when she came out the back she noticed that I looked at some shirts and then looked up as if I was looking to see where everyone else in the store was. I advised her I was at a table surrounded with other woman and very crowded and the store was very crowded.So because I looked up that meant I was going to steal? She proceeded to advise me they are trained on this and she didnt observe me for a long time , one because I had just been in the store a few mins and two she had just walked out the back . This is very racist. I am a 31 year old black female, however I may look a little young for my age, however I am very educated and very well off. I have no need nor desire to steal from any store. However, the worker refuse to even apologize and gave a wrong number when asked for corporate number. I would like a call from someone higher up and I will not stop until I recieve that call. Not only was this racist, it was very embarssing for myself. As I walked into other stores at the outlet I was seeing other customers that had encounterd the incident and they we still talking about it. I would like this addressed ASAP and I will be contacting an attorney


Christal H November 25, 2013 at 10:34 am

I have purchase from Aeropstale for many years. Within the past year I have had a family crisis where I had to take on my 4 little cousins. Now myself and the 4 little people I care for can all wear aeropostale. A plus on your business part well I would have thought so. I made a purchase for about $800, but because the other was well over 25 items I was not issued my black Friday bucks. Any order over 25 items is considered a bulk purchase. That is not right. Christmas is coming up I just had 2 birthdays this month and 2 more next month. I should still be able to receive my black Friday bucks, If I was to purchase 5 items for each of us then that is 25 items right there. I am doing shopping for 4 of us. I would like to keep shopping at aeropostale but believe when I say there are other companies out there that I can do shopping for my whole family in one with cheaper prices also. I would like to be contacted about this situation since I have made a complaint to the call center but as always no call back has been returned.


Christal H

Baltimore, MD


Candace Clark November 24, 2013 at 3:51 pm

I made my first and last visit to store #01117 yesterday (11/23/13). I went to the register and waited as there was no cashier. When one finally appeared, she told (not asked) me to wait for another customer not once but twice. I don’t know if this cashier (Sierra on the receipt) is racist or just lacks social/customer service skills. Either way, I won’t be back. Additionally, I’ll be hesitant to use your website as this store is the only location close by for returns. FYI, Sierra said that she is not from around here, and spelled Cougar as “Cooger” on my receipt. With unemployment as high as it is, I would think you can do better.

One other comment, I posted my experience on the Aeropostale facebook page. Not only did no one respond, but Aeropostale deleted my comment. I will certainly share this poor customer service/discrimination story with others.


Melissa November 14, 2013 at 10:05 pm

Today had the WORST experience EVER. I had bought my daughter some shirts online. Well when they arrived some of the shirts looked / were two sizes too small , so I went to get my money back ( with my receipt). I was told I could either exchange them or I would have to pay to ship them back , because I bought them via website !!! WTH … the local store does NOT carry XXL and I refuse to pay out of pocket to ship them back !!! I have NEVER had a store that would NOT refund in store with a receipt. Needless to say they LOST a customer !!!


Sarah Kirk November 4, 2013 at 11:00 am

I visited your store Washington Square mall Indianapolis Indiana.
11/3/2013 5:30 om
I asked if there was a bigger size he said 1x I found a sweater I liked the gentleman at the door was a white male dark hair he asked me did I find everything OK said just need a bigger size he said” If I went to the gym I could fit your clothes” I tried to laugh it off but really this was not good taste and I’m offended. PLEASE Contact me ASAP


Md. Sakyet October 23, 2013 at 4:43 am

I would like to know the aeropostale Buyer home country. Kindly inform me as a business partner because we are supplier.

Best Regards,
Md. Sakyet Ullah


la tisha thomas October 16, 2013 at 12:57 pm

I have a customer complaint on the texarkana texas store in central mall. They had a table full of shirts and the sign above said tees $5. So I picked up a few of them. When I got to theregister they did not ring up that price. So the guy dustin called I guess his manager over Carlos. Carlos said they were working on promos and had not gotten there yet. Which I understand but thesign was up. So he went and took the sign down and said he could not give them to me at that price. What happened to customer service. I use to be a store manager I know that you have to give them to the customer if you have it signed up that way. I would like for some one to give me a call on this matter. 903-824-XXXXX


Jody August 9, 2013 at 4:42 pm

I had the same incident the other day in trying to return an online purchase! They wanted to give store credit even though I proved the initial payment was on my bank card. The manager was ridiculous and now I am looking to find a contact for the regional manager.


Dawn Metcalfe August 4, 2013 at 8:46 pm

I have a complaint on your refund policy. Today I tried to return 3 shirts that I had bought on clearance for my grandson a few months ago and he had grown more than expected so the size was too small. They were brand new with tags still on and I had the receipt. This was in the Plattsburgh, New York store @ 1:00pm today Aug 4, 2013. The clerks refused the refund. Really???? I was really only looking for $13.00 that I was prepared to spend in your store right then. So instead, I walked across the aisle and spend my money in American Eagle. You have now lost a customer because of $13.00. I think your refund policy is ridiculous and my request for refund should have been honored. But I don’t have to worry about this again and I will no longer shop in your stores. Thank You.


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