Ace Hardware Corporate Office - Corporate Office HQ

Ace Hardware Corporate Office

How would you rate your experience with Ace Hardware ?

[Total: 12    Average: 2.7/5]

Ace Hardware Corporate Office Address

Ace Hardware Corporation
2200 Kensington Court
Oak Brook, Illinois 60523

Contact Ace Hardware

Phone Number: (630) 990-6600
Fax Number: (630) 990-3145
Website: http://www.acehardware.com/home/index.jsp
Email: Email Ace Hardware

Ace Hardware Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Ace Hardware Executives

CEO: John Venhuizen
CFO: William Guzik
COO: J. Thomas Glenn

Ace Hardware History

Ace Hardware was founded in 1924 in Chicago, Illinois. The company was named after the ace fighter pilots in World War I.  The company incorporated in 1927 and by 1949, had expanded to hundreds of locations. After the last founding partner retired in 1973, the company was sold to its retailers, making it one of the largest cooperatives of its time. Since Ace Hardware stores are not a franchise, every store looks a bit different.

Today, Ace Hardware has 4,700 stores and has moved their headquarters to Oak Brook, Illinois. The company sells the usual hardware, paint, and home repair items including hand tools, key duplication, and tool blade sharpening. Ace Hardware had $4.7 billion in sales in 2014 and ranked #1 for the 9th consecutive year in customer satisfaction on the J.D. Powers Index.

 

Ace Hardware FAQs

Question 1: What is the phone number for Ace Hardware?
Answer 1: The phone number for Ace Hardware is (630) 990-6600.

Question 2: Who is the CEO of Ace Hardware?
Answer 2: The CEO of Ace Hardware is John Venhuizen.

Question 3: Who founded Ace Hardware?
Answer 3: Ace Hardware was founded by in .

{ 20 comments… read them below or add one }

Robert September 24, 2019 at 5:52 pm

I had occasion a couple of months ago to buy Krylon paint and primer from your Kinsman, Ohio store. Upon painting my garage door I realized I needed more paint. I went back to the Kinsman Store and after not finding it on the shelf, I incuired with the 2 associates that were standing around if they had any additional cans of Krylon Covermax paint in my color. The basic response I received was “If it isn’t on the shelf we don’t have it” Still preferring to support my local business, I asked if they could order additional cans. I was given a non answer, which meant no and was told it must be discontinued if we don’t have it. They refused to check to see if they could order it. I went on Krylon’s website and found that the local Lowes had 17 cans available of that paint and color. There is no indication that it had been discontinued.

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John Swank September 21, 2019 at 11:05 am

Newport , Oregon store . they have a sale , but they do not have a disclaimer for what is or is not on sale . the cashier tells you if you can have it for sale price . why is this ??

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Tom day September 4, 2019 at 2:01 pm

thomasday07@ gmail.com

I was at your store in Cutler Bay Florida, 20537 Old Cutler Rd. I was returning a fan and they told me I couldn’t return it, it has never been used but they told me it was a hurricane supply and couldn’t return it I asked to talk to the manager Michael Valie . He told me the same thing and I told him for Customer Service that it was stupid. He took it personally and said to me “it looks like you want to do something, take your best shot motherf-er.” Then he told me he was 62 years old and I told him I am older than him. This man needs to personally apologize to me at the least. He needs to be reprimanded as your company policy says. My phone number (305)479-XXXX. In advance, I would like to thank you for your cooperation on this matter and I’m waiting for a reply.

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Stephanie Barrett September 1, 2019 at 12:09 pm

Hiring practices are a bit shady. Warehouse workers hired with truck driver and the benefits are presented the same and they are far from it. The way drivers are treated is terrible. New truck are advertised but not the case as anew driver. Drivers have to get their own truck s serviced and figure out their own way back to get to their own vehicle. They pay configuration is screwed up and makes me think it’s on purpose. Drivers make a mistake they don’t fillings paid for their time. Drivers have to wait a year to get time off so if they need it, they fight to even get time for Dr appt. You want reliable and hard working but do not incent that behavior. Your drivers do not get work life balance. Double standard benefits between departments is unfair. Drivers should have the union. Might true things up a bit.

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c August 7, 2019 at 10:37 am

Ace Hardware in Mt Vernon,Indiana has a good employee , Mr Kilgore. He is the only employee there that is willing to help customers. He goes out of his way to find the right product for you. Hope your company sees that he’s the one they depend upon to get things done.

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William Treddin June 6, 2019 at 3:20 pm

Recently received an Ace Reward coupon offering a “Free Grill Cover”. No indication that it required a purchase of a grill. Went to Ace Hardware in North Reading, Ma to collect. Told they would not honor as Ace made a mistake and forgot to add a purchase was required. Not my problem. I just wanted the cover. Told the manager I was going to file a complaint and he said “go for it”. Not very good customer service. Will go elsewhere if I can to avoid supporting their business

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Bob Fortuna June 2, 2019 at 5:29 pm

I received awards coupons in the mail a couple years ago so I went to my store in Willowick, Ohio cause I like to support local businesses. I picked out a Stihl weed wacker and asked the person waiting on me if they would honor and the coupon. She said yes but when I got to the cashier I was told the coupon would not be honored because I was buying a Stihl product. Fast forward June 1, 2019. Got a $20 off coupon from Stihl so I called the Willowick store. The clerk told me he was too busy to answer my questions so I’d have to come into the store. I had picked out a Stihl leaf blower so I came into the store, only to be told the coupon wouldn’t be honored. Needless to say, I’m done shopping at this store because I’m tired of getting jerked around.

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Kathy Hughes May 31, 2019 at 9:15 pm

Please remove my name from your mailing list. I am tired of receiving coupons, only to be told every time I can’t use them, the items I want are on sale. I read the current flyer for my local store and the driveway coating was not in it. There was nothing on the sign or the small placard I was to take into the store to indicate the item was on sale. I would love to shop “small business” local than the big box store but they are so expensive and problematic. Saylor’s gives Ace a bad name

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Doyle Brown April 25, 2019 at 1:24 pm

Attn : John Tovar : Mr. Tovar, I am contacting you to try to open a Ace Hardware
store in Carencro,Louisiana. Carencro is pronounced (Karen – crow). Our city has a Fred’s Dollar that is in the process of closing. The building is made of concrete blocks and in very good condition. There is a parcel of land right behind the store that is for sale and could be used to put building,covered area
for lumber,etc. that Ace sells. The closes hardware store,competition is Lowe’s,7-10 miles away. A Ace Hardware store would be a enormous asset to the city of Carencro,since it would be (in) the city and the (only) hardware store. Ace Hardware Corp. could get the jump on purchase of building.

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Don Bichler April 11, 2019 at 3:07 pm

I try to shop your stores as much as possible instead of the large store down the street. I bought one of your 12/3 extension cords and it’s made in china like most of your stuff. I’ll bet you and your stores are kicking butt raking in the money from us stupid Americans while the chinese take over and militarily fortify islands in other countries’ territory. You will soon be in the same class as that chinese junk store called harbor freight. I looked online at American made extension cords and they are at or below your prices for a similar product. Has the word gouging crept into your vocabulary in recent board meetings. This customer is almost finished.

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Melissa June 20, 2018 at 2:42 pm

To Ace Hardware
CEO: John Venhuizen
CFO: William Guzik
COO: J. Thomas Glenn

I hope that your company values families and keeping them together when they want nothing more than to stay together. I hope that you consider who you are advertising to. The hardworking, FAMILY loving clients that love your product will continue to purchase from their local ACE Hardware if you stand up for YOUR COMPANY’S VALUES. Please continue to STOP advertising on FOX – especially the Laura Ingraham hour. People like her DO NOT REPRESENT the vast majority of people that frequent your stores.

Best,
Melissa

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Howard Lowe June 11, 2018 at 9:17 pm

I really like to shop at my local Ace because of selection and customer service, and I’m a rewards member. I usually shop after doing some research, and that’s where Ace falls way short, because the website search engine is terrible. Find an item on Amazon or eBay or Home Depot, and enter the common name for it on the Ace site, and it comes up “0”, time after time. The “suggested items” don’t cut it either.
PLEASE UPDATE THE WEBSITE TO BE COMPETITIVE AND USER FRIENDLY.

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Wendell Schloneger April 16, 2018 at 10:54 pm

To the CEO of Ace Hardware,
You made a terrible decision to cut your advertising on Fox news because the Little Punk Hood, hired by Soros, Clinton Crime Foundation and Obama told you that Laura Ingram should be Boycotted. Who do you think your customers are? You think they are the Liberal College Professors who hate America? Or the Corrupt Liberal Politicians called “The Washington Elite”? Or all the Liberal Social Media sites? Maybe all the Liberal lying Media?

“Your customers are Conservative Rural America God Fearing Law Abiding Citizens!”

Don’t ever forget that. We support Trump, Obviously your company has a hard time supporting A God Fearing Leader?
I and millions of your customers were going to #BOYCOTTACE after you decided that you wanted to follow Wickedness, Evil and The Devil rather than God.
What is it about America that you do not like?

“QUOTE”
“The information we had at the time of the initial request was incomplete, and we apologize for that,” the spokeswoman told The Wrap in an email. The company has not “altered our current media schedule,” she said, adding that Ace “regularly reviews our media strategy.”

Ace was singing a different tune in a statement announcing its initial decision to pull ads. “I can confirm that we do not have any plans to nationally advertise on Ingraham’s show in the future,” the same spokeswoman told The Wrap on April 5.

Ace’s decision to reverse course is the first time a company has publicly resumed advertising on Ingraham’s program after cutting loose its support after her comments on Parkland high school shooting survivor David Hogg.

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Robert Carter April 14, 2018 at 9:48 am

I will not go to ACE again. I have a Home Depot but 5 miles farther. But you’re going back to Laura Ingraham so I’ll drive the Extra miles!

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Don Bichler April 11, 2019 at 5:07 pm

Will that be in your Japanese car?

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George Kerley April 10, 2018 at 11:54 am

To Ace Hardware
CEO: John Venhuizen
CFO: William Guzik
COO: J. Thomas Glenn

Certainly it is your free choice to pull your advertising from Laura Ingrahams program and just as certainly it is my freedom and choice to no longer shop at Ace Hardware or any of its affiliates. I am 74 years and have shopped at Ace for at least 50 years. Until you reconsider your position I will not shop at Ace and I will encourage my friends and family to do likewise. Sincerely George E Kerley

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Scott DeVaney April 9, 2018 at 7:00 pm

As a contractor here in Charleston IL. I try hard to shop local stores and support the community. I look to buy American made items. But I no longer can do that. By pulling your advertisement from Laura show. I will only support companies that stay out of politics.

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Donna Harris April 8, 2018 at 2:59 am

I will not be shopping at our Ace Hardware Stores any longer.

Ace has always been my go to for our Company and personally.

Why?….if you care to know…….You are pulling your ads and support from Laura Ingraham’s Spot on Fox News because of a little bad boy from Florida. David Hogg does not speak for the students only the activists. They looked for weak and you have shown yourselves to be weak. I agree with Laura….why would a 4.3 GPA student not be accepted at major colleges he applied to? Could it be his bad attitude and vulgar mouth? Many of the injured students are even beneath him and he treats them like they do not and did not exist. Does this sound like a young man you should support over a woman who constantly seeks the truth in media? Think about it.

Donna K. & Freddy W. Harris
Burlington, N. C.

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James Pirretti April 12, 2018 at 6:45 pm

Well said. I agree 100%

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Cathie Sekendur December 1, 2016 at 10:20 pm

I will not shop at Ace Hardware until you start supporting the protestors at Standing Rock. How stupid can you people be? I’m embarrassed that your headquarters is in Illinois. Shame on you.

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