Abercrombie and Fitch Corporate Office

Abercrombie & Fitch Corporate Office Address

Abercrombie & Fitch Co.
6301 Fitch Path
New Albany, OH 43054

Contact Abercrombie & Fitch

Phone Number: (614) 283-6500
Fax Number: (614) 577-6710
Website: http://www.abercrombie.com
Email: Email Abercrombie & Fitch


CEO: Michael S. Jeffries
CFO: Jonathan E. Ramsden
COO: Leslee K. Herro

Abercrombie & Fitch History

Founded in 1892 in Manhatten by David Abercrombie and Ezra Fitch, the original Abercrombie and Fitch produced very high end outdoor clothing and supplies.

In 1976, the company filed Chapter 11 bankruptcy.

In 1979, Oshman’s Sporting Goods purchased the rights to the business name.  The business was relaunched as a mail order company.

In 1988, Oshman’s sold the company to Columbus, Ohio based Limited Company.  The Limited changed the company to a casual clothing company targeting 18-25 year olds.

The company currently has over 1000 locations worldwide.  The Abercrombie corporate office is located in New Albany, Ohio.

{ 87 comments… read them below or add one }

Tiff January 28, 2016 at 4:23 pm

Abercrombie really needs to rethink their customer service department! It’s as if you are speaking to a 3rd world communist country.
You guys need to get it right! Talk to Donald Trump…or you’ll be out of business by the time the fad dies.


Lindsey October 1, 2015 at 11:13 pm

I work at Tuttle Hollister (30143) in Columbus, Ohio and have been here for about two years as a floor model… Well now “brand representative”. I could honestly not ask for a better job. The managers are always looking out for the employees and trying to do what’s best for everyone! I’ve learned a lot of personal, as well as business skills with this job. When I applied at 18 years old as a summer job, little did I know I would still be working here as a 20 year old. Sarah and Christina do a great job at what they do and I’m glad I’ve had this opportunity!


Alda August 28, 2015 at 10:33 pm

I went shopping with my daughter today for BTS at Abercrombie Kids in White Plains, NY; Westchester mall.
The store was advertising “Jeans $29″.
However, upon checking out, I find out the jeans are full price ($59.95), and only if I buy another pair, that would be $29.
I explained that that was misleading advertising, because the signs ALL OVER the stores clearly stated “Jeans $29″. One of the store workers was extremely polite, and understood my point. Unfortunately, the other one (that seemed to have more say in the matter) was a complete idiot and full of attitude. Even though he as asking me to pay $60 for a pair of jeans, he still insisted the ad was correct and the jeans were $29! Really?
That pretty much explained the furious woman I saw walking out right before I went to the register!
It’s blatant misleading advertising and they were proud of it!
Done with Abercrombie!


Kelly Weaver August 25, 2015 at 11:15 am

To: CEO. Executives of Abercrombie
From: Kelly A. Weaver
510 Mary St. SW
Atlanta, Ga. 30310

Dear Abercrombie,
I was very excited to purchase your product, but my experience has turned out very poorly. I’m writing to express my dissatisfaction with your customer service in hopes you can help remedy the situation.

On the date of 08-25-2015 at 10:19am, I visited store 10657 to complete an exchange/return of a pair of swim trunks that I had recently purchased for a family vacation trip. I am a 33 year old black male with several years of customer service/retail experience and over 10+ years’ experience in Loss Prevention/Asset Protection. When I walked into the store, I was carrying a non-Abercrombie shopping bag that had the merchandise inside of it. I was then approached by sales associate Kenneth 01670822 who had asked if I needed help. At this point, I engaged in conversation and had explained that I wanted to complete an exchange. I also asked about a coupon code that was used when I purchased the merchandise. Kenneth informed me that the code was no longer on promotion and explained that were some in-store sales that were available. I thanked him for his time and went on to look for merchandise to exchange/ purchase. Kenneth walked away. Approximately five minutes later, Kenneth approached me while looking through some polo shirts and asked If I had my receipt. I immediately went from having a great morning to it being ruined by someone who had pre-judged me as a customer. I replied, “Yes, I have my receipt and I don’t think you should be asking me about a receipt while I am still shopping. That’s a conversation you should have with me at the register.” I then asked if any manager was available. Kenneth replied that there was one and walked off to radio the manager. I continued to look through the polo shirts. I was then approached by a young female whom did not identify herself. She approached me by saying, “Excuse me, do you have your receipt for your exchange.” At this point, I was in disbelief at the level of treatment I was receiving all while on the sales floor. At this point, I had found a polo shirt that I was excited to purchase and took it to the register. I immediately became embarrassed and felt as if those two associates were harassing me and targeting me because of my ethnicity. While completing the transaction, Kenneth went on to explain that the reason he had asked that was due to several “customers” coming in the store trying to return merchandise without receipts. I explained to him that I was not one of those customers and that even if I didn’t have my receipt that he should have questioned me about receipts once I had brought my merchandise to the customer service register. He then went on to explain that he was trying to save me some time by asking. At this point, I was almost in tears due to their level of or lack there of experience with customers. No customer should be harassed while shopping.
At this point, I didn’t even want to exchange the merchandise. I requested for Kenneth to return the merchandise back onto the original form of payment. I also asked for their names in which at this point the manger wrote her name Nerissa and handed the customer service card to Kenneth who wrote his name on the card as well. I explained to them that I was hurt and was not happy by their level of service and the treatment that I had received from the two of them.
I would also like to add that your return policy does not state that a customer cannot return/exchange merchandise without receipts in which Kenneth stated that that was the reason for asking because it could not be done. The policy simply states: Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.
Thank you for listening and I hope to here from someone soon!

- Kelly A. Weaver


Theresa June 24, 2015 at 10:55 pm

Can some one in A&F guild me to the right dept?

I am woriking in a garment industry in NingBo China, Trying to be a supplier for A &F, I don’t have any information on how to reach right dept. Can some one help me to reach out.

Our company si specialized in knits, please allow us to sent our profile to the right person.

Thank you very much.


Rick Carter April 2, 2015 at 7:56 am

Good morning. I work as a psychotherapist in German Village (Columbus) and have worked with a few of your employees. I specialize in working with the GLBT community. I am an out gay male therapist. Please pass on the following information to the HR department or email me to let me know who I may contact and give this information to please. Thank you. Rick Carter. Here is my bio as seen on psychologytoday.com:

Do you feel like you are stuck in a rut, unhealthy cycle or addictive behavior and it seems “impossible” to find the motivation to escape this repetative and destructive trap? Are you lacking direction/sense of purpose in your life? Hi. I’m RICK CARTER, a psychotherapist (COUNSELOR) in private practice IN GERMAN VILLAGE (Plenty of onsite parking.) I have over 17 years experience working with individuals/couples. I schedule only a limited number of sessions per week to provide excellent care and service. Specialties include marriage/couples therapy, addiction, compulsions, including sex, internet, substances and pornography. Please request appointments through EMAIL ONLY. Thanks.
Although I identify as a GAY MAN and work a lot with the gay community, I WELCOME AND ENJOY WORKING WITH CLIENTS OF ANY SEXUAL ORIENTATION. I ALSO HAVE A LARGE CLIENT BASE OF OSU EMPLOYEES. To schedule, email me and include a few sentences on WHY YOU ARE SEEKING THERAPY at this time.
Take the first step to help. Call or Email now – (614) 610-****

Years in Practice: 15+ Years
School: Antioch University Los Angeles
Year Graduated: 2000
License No. and State: F.0900001 Ohio

Avg Cost (per session): $80 – $150
Sliding Scale: No
Accepted Payment Methods: American Express, Cash, Check, Mastercard, Visa
Accepted Insurance Plans:
BlueCross and BlueShield
Medical Mutual

Verify your health insurance coverage when you arrange your first visit .


* High Street 2nd Floor German Village
Entrance In Back Of Building
Columbus, Ohio 43206
(614) 610-****
Email Me Show Map Nearby Areas

Gay Issues
Relationship Issues
Sexual Addiction
Behavioral Issues
Life Coaching
Substance Abuse
Chronic Impulsivity
Coping Skills
Internet Addiction
Self Esteem
Weight Loss
Mental Health:
Impulse Control Disorders
Mood Disorders
Bisexual Issues
Sexual Exploration
Client Focus

Bisexual Clients
Heterosexual Clients
Gay Clients
Treatment Approach

Treatment Orientation:
Cognitive Behavioral (CBT)
Contemporary and Interactive
Emotionally Focused
Mindfulness-based (MBCT)
Motivational Interviewing
Solution Focused Brief (SFBT)
Professional Connections


Lesley sawrey February 5, 2015 at 4:09 pm

Hi I wondered if you could help me I have been trying to get an issue resolved but unfortunately to no avail.i purchased a red parka order number 20060939193 ,I was upset that the label was not very clear in stating not to wash the detachable faux fur section of the hood.I now have a ruined faux fur section.And no one will help me one lady was going to sort it named Julia but it seems I have a very unqualified person named Trenton who point blank won’t sort it out .Hes also telling me he is a supervisor when he’s clearly not. Otherwise it would have been sorted .I hope you can help or point me in the right direction of someone that can . I even asked about purchasing another one he keeps saying the system doesn’t do that .Humans work the systems don’t they . Anyway many thanks Lesley


Joey January 2, 2015 at 1:56 pm

Bring back the 1892 Barstar Flare Jeans


Jenna December 13, 2014 at 10:43 pm

I walked into Abercrombie kids at fashion square and asked if they were hiring. Surprisingly I got hired on the spot. Two days ago, I got a text from my friend that worked there that I needed to be there before 5. It was 3. They gave me two hours to show up. I could have been out of town. It doesn’t stop there. I show up thinking I’m going to complete my paperwork and get a schedule filled out, like they told me. I go in, and all I do is watch the video they play. They tell me I’ll finish my paperwork “later”. No specific time. Then they out of the blue call me and ask if I could come in today. Because they gave me no pre-warning, I said no. I cancelled plans and called them back, I went in at 5, thinking I was just going to finish my paperwork, and as I’m filling everything out, the store manager tells me I’ll be folding clothes. I got no warning that I’d be working today. As a finish my paperwork, I walk into the back room. The store manager walks back and tells me in front of 3 other associates that I “can’t work with a nose ring and I need to take it out”. They have seen me before and I had no warning that I couldn’t wear it. It’s a captive ring, so I need pliers the take it out. The store manager told me to go home, and told me to call him and see if I can come back and work tonight. I will not be going back. They will not be getting that call. It was the worst job expirience that has ever happened to me.


Amanda October 15, 2014 at 5:08 pm

I am currently an employee of the company Abercrombie & Fitch and I love it! I have been working with my Hollister store for several months as an assistant manager. It has been a wonderful experience for me and I enjoy everyone I work with! I work in a very postive, friendly environment, yes at times it can be a bit stressful or difficult but all jobs are. We appreciate all the hard work and positive energy our models and impacters give our store!


Michele September 30, 2014 at 4:03 pm

Today my daughter is scheduled for an interview. She is meeting with a hiring manager at the Hamilton Mall in Hamilton, New Jersey. I just want to thank you for at least giving my 16 year old an interview. She was very excited and anxious all week. Its all she could talk about. I’m happy she’s happy so thanks again.


Barbara September 8, 2014 at 8:26 pm

I went to this store in Raleigh at Crabtree Mall to buy a gift card, wrote a check, saw the gift card and decided my granddaughter did not need a half naked man on a gift card. Told them to just give me my check back and I would go somewhere else. Well, they gave me my check back but they sent it through the system before they did and took $50 out of my checking account. So I am out $50. I did not get a gift card. Nor did I get a refund. Needless to say, I will purchase nothing else from Abercrombie & Fitch. The manager and the idiot that cashed my checked screwed me good time. All of this happened on August 12, 2014.


Julie August 30, 2014 at 12:28 pm

My daughter has worked at Abercrombie Kid’s at the Woodlands Mall for over a month. In that time, she has come in for extra time when the manager failed to schedule enough help. One of the supervisors, Adam, has made it his life work to belittle and humiliate my daughter. The head managers, Travis and Juanice, has complimented her on a job well done. Yesterday, my daughter went into the store to do some shopping and was accosted by Adam who called her ” a manipulative bitch” and a “cunt”. Travis and Juanice observed this behavior and laughed. My daughter was shocked and quit and left the store in tears. I was horrified to hear this obscene level of unprofessional behavior by all of the managerial staff. Needless to say, we will never do business with any Abercrombie store ever again.


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