Windstream Communications was founded in 2000 to take over the assets that Verizon was selling flowing its acquisition of GTE Southwest.
The company went public in 2005, trading on the NASDAQ.
In 2006 Valor acquired the telephone operations of Alltel. Following this acquisition, the company was renamed Windstream.
From 2007 to 2011 the company acquired many smaller companies, each time expanding its presence and the area covered by its services.
Today Windstream provides communications and technology services to business and residential customers in the United States.
Windstream trades on the NASDAQ, is a member of the S&P 500, and is #414 in the Fortune 500. The company has 13,434 employees and had $5.99 billion in revenue in 2013.
Windstream Communications
Windstream Communications was founded in 2000 to take over the assets that Verizon was selling flowing its acquisition of GTE Southwest.
The company went public in 2005, trading on the NASDAQ.
In 2006 Valor acquired the telephone operations of Alltel. Following this acquisition, the company was renamed Windstream.
History
From 2007 to 2011 the company acquired many smaller companies, each time expanding its presence and the area covered by its services.
Today Windstream provides communications and technology services to business and residential customers in the United States.
Windstream trades on the NASDAQ, is a member of the S&P 500, and is #414 in the Fortune 500. The company has 13,434 employees and had $5.99 billion in revenue in 2013.
We understand that you are a monopoly and probably only buy companies that will extend this stranglehold. Right now our speed on your “dsl” download speed is 0.3. It keeps getting slower, not faster. Our speed should be 6. It took over 3 minutes to connect to this site. We pay over $100/mo. for less and less service. We are looking for a faster service and when we find it we will switch. You probably don’t care but others should we warned about your high price with no service. Our number is 505-852-XXXX. Beware consumer.
As I read some of this complaints I’m shocked! I’ve been with Windstream a little over two years and have had NO problems what-so-ever. I get Yahoo and Yahoo mail, Outlook, Roku, Hulu, Netflix, And can search for anything I want trouble free. Perhaps the people with problems are doing something wrong.
Outlook will not connect with Windstream. This problem has been going on for over 1 week. I have probably spoken to over 30 people including several level 2
Second problem. I can receive but not send out any message. They come back with a message called Internet Reduction Service or something like that. check the webmail for the precise name.
moderation does not get myphone fixed its been over a week
you have the worst service ever
i have been a customer for 19 years it has been a week with no service why dont you fix my phone and internet ihad to go to a friend house to use the phone to call
general information on your firm
I am owner of a small business and have been at the same location with the same phone / fax numbers in building for 15 years ( permanent land lines ). I have had 4 different companies service this business during this time … I converted to Windstream from Cox over 1 1/2 years ago. Day one of our internet bundle ( phone , fax , internet , web site host ) was priced at $120/month. We called back w/ no problem line was operational. I paid first two months then received notice from collections company acct turned over to collections. I then called Windstream to resolve the problem, and they said i Had to talk to collections . I / they noticed different acct numbers, which was 100% incorrect. Day two of service I had duplicate bills plus a third acct for 50 $ added for a fax line. Their collection company then sent me a letter admitting my problem (being grossly overcharged) was indeed their mistake. They set up multiple accounts, which was their error. They credited me for 2 months but never canceled the unnecessary accounts in their system. Because of their mistake, I have been billed every month for those 3 accounts in addition to them severing my service for 10 days , I have today 5 acct numbers 101047975 – 151.46$ , Acct 101047610 – 52.13 $ act # 101066362 – 171.25 $ all taken out of auto pay , credit cards , basically stolen , then cutting my business off ten days was especially problematic because there was no way for my associates to reach my company. They have turned into collections and the result has made my office of 15 years useless! I am closing office and going back to office at home due 100 % to the low quality service I’ve received! I’ve had companies cease to do business with me directly because of Windstream’s negligence. The last 5 months they have taken over 1000 $ of unauthorized funds from my bank account! From day one to today they have ruined company and personal for thousands.
Your technical support team is horribly unprofessional and incompetent. My service has been down for over 24 hours. I contacted them last night for support to get my internet connection working as I work from home. The first idiot states he cant help because I had my daughter call who is an admin on the account. The second person named Marlin would not provide a manager when I requested it. Your Facebook nor twitter accounts provided any response. I asked for the next steps in resolving the issue as power cycling and the reset button had been done. No assistance with clearing mac addresses, refreshing the connection. I contacted your offices again at 8am this morning and the first rep John transferred me to customer service when I asked for a manager or senior technician so that I could resolve the issue. I then spoke to Day who transferred me another technician when I asked for a manager. The last rep that I spoke to who said his name was Fary refused to provide me a manager or a corporate relations number. He told me that there was not a corporation relations team. Your service is all ends have decreased over the years including that I just realized that my home phone was not cancelled by the service person as requested. They placed a credit on the phone line but didnt cancel as I requested. This is just a few of the horrible problems with your service channels. What do you plan to do to get my internet service working so that I can work.
Called Windstream to inform them that a previous employee was fraudulently using my office address as his mailing address and request they make changes. I do not want my address associated with his unpaid account. They would not help. I also offered to give them his correct mailing address and phone number but the agent would not accept it. Their loss. Not mine.
I received a flyer in the mail from Windstream telling what a great customer I was and If I called they would give a cheaper bill every month..He told me it would be 6-7 dollars cheaper.Well I got my bill today $ 88.65 from $ 74.00 I called and they told me my old offer doesn’t exist anymore and I am stuck with the new rate…They lied to me…Will not change me back ever…I am going to get a local TV staion involved
I have had enough of being overcharged for a service that is substandard. Every month when I receive my bill it is a different amount, always more. In December of 2016 after being a customer for several years, my very old modem died. I called the service center they said that they would have someone come out in 48 hours to check the line. Five days later and after several calls to costumer service the technician finally showed up with a new modem. Now, I have a new charge on my bill for $9.99 + tax for modem rental and protection to an already overcharged service. This charge was not authorized. I then called customer service, which I had to wait over 30 minutes to talk to someone about this extra charge. The women I talked to could have cared less about my complaint, (I’m sorry I did not catch her name). Last year my bill went up more $20 a month for the same substandard service, here it is January of a new year and it’s up $10.49 already. I have constant static on my phone line which causes my internet to drop constantly not to mention it makes it difficult to have anything that resembles a phone conversation. I went 5 days last month without service and my bill did not reflect a discounted price for the lack of service. I’ve complained many times over the years about the static and have been told every time that there was nothing wrong. I am currently shopping for a new service, Windstream will soon just be a bad memory in my household.
Very Sincerely yours,
Theresa Schmidt
I called again on Monday June 13th and again went through the whole list of did you do this stuff. Again nothing worked so they scheduled a tech to come to my home. Yesterday I leave work to let him in to check my service, because of course everything on the outside was just fine. He proceeds to tell me there is something in my home interfering with the Wi-Fi. I ask so nothing has change in my home and at this minute while he is testing my speed my Fire TV is actually streaming fine, but he can tell something is pulling my speed down. I say well I have nothing else on that could be trying to access the Wi-Fi at this time. Well he just doesn’t know, but something definitely is pulling the strength down and no he has no way to tell and I just need to understand that anything can interfere. That if I read the fine print Windstream does not guarantee Wi-Fi signal. Anything can interfere, like changing a light bulb, a radio anything. Pretty much told me I was screwed cause he did all he could. Oh and I live in a duplex so maybe my neighbor changed a fluorescent bulb. I tried to explain that I had service just fine and I was streaming TV and on the internet and no problem. Sitting in the same place changed nothing and lost signal and with all your technology all you can tell me is something such as a light bulb change knocked out my signal, even though at that moment in time nothing changed. Again seriously.
I have had the worst experience in my life! I have tried to contact windstream with problems with my internet! (PAST at least 3 weeks) Everytime I called had to stay on the line for over 20 minutes…………when I did get someone……..they told me to do the same checks everytime……..even after they said some lines were down. They told me I needed a new ethernet cable so I went to Walmart to purchase it. I have performed every test the asked to no avail. They said they would send someone out but never did!!!! Now I am having problems CANCELLING my service because for the last 30 yrs. I have been paying the phone bill (but the phone is in my ex-husband’s name it was never changed) so they say they can’t cancel without him. OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Wow this is crazy, the didn’t have any trouble taking my payments (checks) in my NAME.
I don’t know how the company is still in business!!!! I am sure it won’t be for long!! Word of mouth is a powerful tool!!!!
Since Windstream took over Cavtel, I have had nothing but problems. On Friday, Oct. 23 at 4:31PM, while I was talking to a client, my phone went dead. This is the second time in about 3 months this has happened and the second time this month I have had problems with no service (Internet/DSL). The last time my phone service went dead it took 5 days to fix it. Five Days! I called customer service to report it. No-one could tell me when my phone service would be restored. I called again Sunday, same thing. I have had no communications via email which I gave them. I went to Windstream Online this morning (Monday, Oct 26) and there is a message that it’s not available at this time. SMDH LI also emailed support services with no reply and ttried the chat who told me they couldn’t pull up my info because PAETEC handles my state. WTH! I work from home. This is getting on my last nerve. Windstream service and customer service is terrible! I had Cavtel for about 10 years with few problems. When I had a problem with Cavtel phone service it was fixed within 24 hours. Not Windstream. WHEN IS MY PHONE SERVICE GOING TO BE RESTORED? I will be looking for another phone service because I can’t go through this every other month. I am also a journalist and will be writing about Windstream’s terrible service. My next step is to contact the president of this terrible company.
Jeffrey Gardner:
On August 7, 2015 we had an storm which knocked out our phone and internet service.
We notified Windstream and was informed that service would be fix by 6:00 pm Saturday. We noticed when phone service came on that the router and my computer which is only a year old did not work. Lucky we had another router to get my daughter-in-law’s laptop to work. When I talked to your business office, I believe his name was Justin, he informed me that windstream was not responsible for your telephone line burning out my router and computer and that it was my responsible as they did not tell me to use Windstream. That the router even though it is windstream product was mind and since I did not purchase the computer through Windstream it was not their responsible. I told him it was the phone company wire that “fried” my router and computer. Is this how you take care of your customer? Its going to cost me close to $400.00 to replace the mother board on the computer. I am 70 years old and using the computer my gave new on my birthday last year.
This company is unbelievably bad and unprofessional. I live in a rural area of east Texas outside a small town. My address is confusing to the extreme. Even the utility companies have a hard time finding it. Windstream solicited my business repeatedly and I have given them three chances to come out and check availability explaining the difficulty with computer verification of address. Not once has anyone showed up at my address. Then they refer me to another company, who I call and they have ALL shown up and sent me back to Windstream. Three full days lost from work. They sent me to three other companies. Not once has the local windstream rep come to my house. It has been more than frustrating. The people I have spoken to on the phone have also been terrible. They interrupt and do not listen to the story sending me back down the same route. I give them no stars, terrible company!!!!!
Windstream SUCKS, almost 5 minutes in phone system hell the damn thing tells me to call back during business hours! Why the HELL NOT HAVE THAT AT BEGINING. I am calling and canceling my service Monday! Bills rarely arrive, they are always different? I pay what it’s supose to be, I’m .90 short and they charge $6.25 late fee? This piece of XXXXX company says CUSTOMER SERVICE, is their priority, that does not mean they know what the hell they are doing!
This company has very unprofessional sales people with a manager by the name of Sonya in Maitland, Florida that steals sales from new reps to give to veteran rep.
We came back from vacation on Friday, July 18th, we had no service. Before calling the call center I unplugged the router for 5 minutes and re-plugged. I then restarted the computer, I pads and cell phones, still no service. I then proceeded to reboot the router, still no service. I called the call center and spoke to a young man who was very polite and professional. He asked me to do the the steps that I had already taken. (I’m sorry I did not get his name, I would like to commend him. Hopefully it is in the notes.) He then told me he would have to send it over to the engineering department for a technician to come out. He stated they would be out the following day or would call me.
I called on Saturday to follow up. Per the recording it stated; a technician had received my work order #22083308 then stated a technician would be out by 7 pm that day. At 8:15 pm, no phone call and sadly no internet service.
Sunday morning woke up still no service. Needless to say I was very disappointed. I called the call center and listened to the recording, again same recording with a different date. I went to church and did not get home till 4:30 pm. I called the call center and spoke to a young lady who said; There was no way to contact the technicians and/or have anyone call me, they have no means of contacting them. She tried to reassure me a technician would be out by 7pm, as per the recording. At this point I was seriously considering going with another internet service provider.
Monday morning July 21st at 8am, still no service. I called and listened to the recording, this time it had today’s date. I called the call center yet again. I spoke to a different young lady, she stated she could not contact the technician nor the office where the technician works out of. I stated this was unacceptable and an unprofessional way to treat customers. I also stated I would be looking into going with another service provider. Her reply was “OK”. I was shocked of the way she stated it and so quickly. I was not surprised for the way the situation had been handled so far. As I was inquiring into other internet providers, I received a call from Drew the technician. He came out and in 5 minutes the problem was solved. Our IP address had been changed. Drew explained it was a fluke happening and there was nothing I did or could have done. I explained to him I was looking into other service providers when he called and why. Drew stated that they can contact them and they should have not told me this. Drew answered all my questions and concerns. I commend him on not only answering all my questions and concerns but that Drew was very courteous and professional!!! I was very impressed and pleased with his service.
My concerns for the way this situation was handled, is very unacceptable and unprofessional. I would hope that other customers problems are not handled in this manner.This issue needs to be addressed promptly. I hope that in the near future the employees are better trained and equipped to handle such situations. I stayed calm and reasonable as I do not see any point in anger, yelling or sarcasm. I am sure there are others that do not feel or act in the same manner.
Lousy, lousy, lousy! You got to fix Ramona!!
since I had windstream installed back in January I have nothing but spotty internet. I can be watching Netflix and bang its gone and I got to wait five or ten minutes to reboot Netflix. the same with computer. I’ve had five or six techs out here and they tell me its because the lines are overloaded in broken arrow ok. So the line that feeds Ramona ok comes out of broken arrow. Can you find another source to feed Ramona ok because I don’t like paying for lousy service. You advertise high speed internet and that’s what I want. There has to be a way since all the new tech that’s out there now. The question is not can you fix but will you fix? PLEASE?
Internet service supplied by Windstream Communications had been out of service in the Stover, Missouri area since 3 April 2014. They have no idea how or when it will be fixed. Every time you call them you get a different answer. Nobody seems to care that we don’t have service. Most of the time when we call about no service the tech people don’t even enter it into the system that we have a problem with their service.
Today is the 9th and still no service in sight.