Mike Schmidt started off his business in 2006 picking up waste using a single pickup truck.
Today, Whitetail Disposal employs more than 200 persons, picking up waste from an estimated 100,000 residential customers and nearly 2,500 commercial customers each week.
Over the past 5 years, the company’s annual growth has increased by 50 percent. Whitetail Disposal serves counties surrounding Philadelphia, which include Bucks County, Montgomery County, and parts of Lehigh County, Berks County, and Chester County.
Customers were upset when rates were raised in September 2018.
In January 2021, the company fielded 18,293 incoming phone calls.
The company was issued a permit to solicit in late 2020.
Whitetail Disposal maintains a corporate office in Perkiomenville, Pennslyvania.
To: Mike Schmidt, CEO
From: Bill Donohoe, customer
Signed up years ago for the “lifetime” quarterly rate of $69. Due to the Chinese no longer accepting our recycles that $18 was added on. Also added were Environmental Regulatory fee and a Fuel Surcharge that continues to grow despite the fact fuel prices are coming down. You failed to honor your original contract and seem to be adding new fees all the time. I can’t tell my boss I need a raise as the price of gas went up!
How about some relief sir especially on the Fuel Surcharge?
BEWARE! Stay away from this extremely unreliable and unprofessional company! The absolutely worse company I have EVER dealt with!! TOO MANY issues!!!
Been calling since Monday 10/4/21, a few times and the rest of the week. Left a few voice message, e mail them too. Does anyone work in the office?
Was looking for a container, I went with someone else.
Hello?! We’ve been waiting since Monday for someone to pick up our trash. I’ve emailed and called half a dozen times.
I am one IRATE customer! As I’m typing this, I’m sitting on hold waiting for a representative to come on the phone, 37 minutes already, last phone call longer than this! My trash pick up is for Wednesday’s. I’m calling today because once again our trash wasn’t picked up….THIS IS THE 3RD WEEK NOW IN A ROW! This is seriously unacceptable!!!! Last representative I talked to, told me “ I don’t know why you’re getting upset, it’s ONLY TRASH! NOOOOOO ITS ALSO MY MONEY PAYING FOR SERVICE THAT HASNT BEEN SERVED IN 3 WEEKS NOW! Between my husband & I this is our 4th phone call that I’m on now(waiting like usual) since this past Thursday (16th). I soon will be forced to call the Better Business Bureau, and maybe go public since you obviously don’t care about your customers.
I have a couch waiting to be picked up for a week now. I have called every day since last Thursday, been on hold for HOURS and nobody ever picks up the phone. I have left several messages and only one has been returned. That was Monday when they told me another truck would be sent out ASAP to pick up the couch, it’s now Wednesday and it is still there. I am supposed to have the second couch picked up tomorrow but the first one is still there. I have also sent 6-8 emails in the past week with none of them being answered. This is by far the worst customer service I have ever experienced.
My trash pick is Mondays, I have being waiting since Monday to have my trash picked up. I have left 3 messages,sent email and as I am typing this have been on hold for over an hour. Ridiculous. WHEN WILL MY TRASH BE PICKED UP
HELLO,
I HAVE CALLED YOUR MAIN NUMBER AND STAYED ON PHONE AWAITING AN ANSWER FOR HOURS AND NO ONE HAS ANSWERED. I HAVE LEFT NUMEROUS MESSAGES AND EMAILS. I KNOW THESE ARE BUSY, DIFFICULT TIMES, BUT A MONTH OF CALLING AND EMAILS IS DIFFICULT TO COMPREHEND. I AM IN THE RESERVE AT PENN CROSSING. ALL. OF THE RESIDENTS HERE HAVE YOUR SERVICE AND I AM A NEW CUSTOMER HERE. I HAVE NO OTHER WAY TO CONTACT ANYONE TO START SERVICE. I HAVE THE CONTAINERS FROM PREVIOUS CLIENT OF YOURS SO I CAN’T SIGN UP ON LINE, BECAUSE I CAN’T GET PAST THE CONTAINERS TO ORDER, SO IF SOMEONE COULD PLEASE CONTACT ME.
Would like to start service with your company, have been unable to reach you by phone. I live on XXXX Paxon Rd. ,Solebury, PA 18963. Phone: 215 297-XXXX. I know you do pickup on my road and would appreciate if you could also pick up my trash. Please pick up on service driveway.