WGL Holdings, Inc. was founded as Washington Gas Light Company, which received a charter from Congress in 1848.
The company grew by acquisition, notably Rosslyn Gas Company in 1917, Alexandria Gas Company in 1939, Shanendoah Gas Company 1959, and Frederick Gas Company in 1964.
In 2000 WGL Holdings, Inc. was established as a holding company for Washington Gas Light Company and its subsidiaries.
Today Washington Gas distributes natural gas to over 1 million customers in Washington, D.C. and adjacent areas of Virginia and Maryland. WGL Holdings also operates Washington Gas Energy Services, which sells natural gas and electricity to more than 350,000 retail customers.
WGL Holdings trades publicly on the New York Stock Exchange under the ticker symbol WGL, is a member of the S&P 400, is a member of the Russell 2000, is #849 in the Fortune 1000, has 1,444 employees, and had $2.85 billion in revenue in 2014.
WGL Holdings, Inc.WGL Holdings, Inc. was founded as Washington Gas Light Company, which received a charter from Congress in 1848.
The company grew by acquisition, notably Rosslyn Gas Company in 1917, Alexandria Gas Company in 1939, Shanendoah Gas Company 1959, and Frederick Gas Company in 1964.
In 2000 WGL Holdings, Inc. was established as a holding company for Washington Gas Light Company and its subsidiaries.
History
Today Washington Gas distributes natural gas to over 1 million customers in Washington, D.C. and adjacent areas of Virginia and Maryland. WGL Holdings also operates Washington Gas Energy Services, which sells natural gas and electricity to more than 350,000 retail customers.
WGL Holdings trades publicly on the New York Stock Exchange under the ticker symbol WGL, is a member of the S&P 400, is a member of the Russell 2000, is #849 in the Fortune 1000, has 1,444 employees, and had $2.85 billion in revenue in 2014.
Dear Washington Gas Company,
I am writing to bring to your attention a critical issue I am currently facing with accessing my account ongoing for a week and a half . I have been a long-time customer of Washington Gas and have never encountered such an issue before.
Despite numerous attempts to log into my account, I have been consistently met with an access denied error. This problem persists even after multiple calls to your customer support team, who unfortunately have not been able to provide any meaningful insight or resolution.
I want to emphasize that I have been using the same account and login credentials for years without any issues regarding payments. However, I was advised by customer support to re-register my account, assuring me that this would resolve the issue. Regrettably, upon attempting to re-register, I encountered yet another access denied error.
As a loyal customer, I am deeply frustrated and upset by the lack of effective customer support in addressing this matter. The inability to access my account not only prevents me from managing my payments but also poses significant inconvenience.
I have already requested to speak with a supervisor twice, and while someone did contact me on May 6th, 2024, no meaningful progress or insight was provided beyond the issue being escalated to your IT department. I was informed by the supervisor that she would contact me on May 8 with some insight, no one called. I placed another call to customer support on May 8 2024 at approximately 4:45pm only to get further frustrated with the same response of the issue being escalated and told this could take up to 10 days to get a response, mind you this is my 4th call on this situation.
I urge you to take immediate action to rectify this situation. From my initial contact with customer service, I expected to have a resolution, explanation or at least access to my account by now. The current level of service is unacceptable for a company of your stature.
I kindly request prompt assistance in resolving this matter.
Hello,
I would like to speak to someone in the retirement department. I could not find a phone number to call. Please give me directions on how I can contract them. Thanking you in advance for your assistance.
All the Best,
Asalay Smith
XXXX Royal Commerce Place,
Largo,
Maryland, 20774
11/15/19
WGL Holdings, Inc.
101 Constitution Avenue N.W.
Washington, DC 20080
Dear Sir/Madam,
Re: An Extraordinary Washington Gas Bill
Words are not enough to express how devastated I am by the amount of money that appears as a GAS bill in my bank account. I have wondered if I am the only one paying for the Gas used by other people in my entire community. I have never seen anybody from Washington gas company come around my house to check my gas meter. I have been religiously paying $300 every month and sometimes $500. I live in an attached townhome with my daughter and both of us go to work every day from morning to evening with nobody using or operating any utility in my house. We are hardly at home. I rarely cook. We have only one television in the house that we hardly turn on. I do not know where this outstanding gas bill of $4, 855.41 on my account is coming from. How did this bill come about and where am I expected to get the money to pay for all that? I am having heartache because of this bill. Please, can someone from the Washington Gas authority please have an honest evaluation of this bill and provide me with an itemization of how I acquired this bill within one year despite that I pay $300 every month? I do not receive any information on my monthly gas usage and I would like to know where my bill is coming from. I also use electricity powered by Pepco.
I will honestly appreciate serious attention to this situation.
Sincerely,
Chinyere Leslie Uduhiri
Today is 10/07/2019
I called Customer Service to try to get a $392 refund for over payment. I was told I would have to wait 2 to 3 weeks for a refund. I ask to speak to a Supervisor. I waited for 15 min. and was disconnected. I called back and had to go through the same insults again. I was told I hung up which I didnot and they all but called me a liar. I waited another 10 min and was disconnected. When I called back, same issues and Agent accused me of hanging up. I didnot. I demanded a Supervisor and all I got was lip service. By now I am furious. Why do I not have a right to speak to someone in charge. After 2 more calls I tried to call corporate. No numbers except emergency. And as I read the complaints this Corporation doesnot feel it needs to talk to their people. I have since called my Senators office and they say this is a complaint they get daily about this group. The agent said they had to investigate and no one talks to billing etc. Not even the agents. They have to send an e-mail to this office. Why can someone say why I cannot have my money back. I owe them nothing and need my money. My fault for not following through but to be treated this way is wrong. I am the customer. If I don’t pay they want their money now but if they owe us they will take their own sweet time. So stupid on my 74 year old brain.
Please respond to my previous 2 requests.
Mr. Terry D. McCallister, please contact me. I have no gas and therefor, no heat. Since at least mid August Washington Gas has refused to connect my home with service. Their contractors are dropping the ball and no one from W.G. will contact me, after countless calls to customer service pleading. I have been promised so many things and nothing is fulfilled. Please help me. I don’t know where to turn. I have had to move out of my house and into an apartment. I have had to drain my plumbing so it won’t freeze. We have been a loyal customer for over 20 years. Please reconnect my service so we can continue to pay our bills on time, as we always have for over 20 years. Please help me Mr. McCallister, to do my tiny part so I can pay my gas bill and do my tiny part to keep Washington Gas a profitable company. Please.
NO GAS SERVICE. Since at least mid August I have not had gas service at my Arlington home. I initiated the process of moving my gas meter from the basement to the home exterior. W.G. sent out Jr. Eley from NPL to survey the site, give me a cost and take a deposit. Mr. Eley instructed me to contact William Cole from R.B. Henkle Co., who would do the site work. He said in order to have the least down time while the site work was done, I should coordinate with Mr. Cole to have a scheduled date for the site work and I would do the plumbing work immediately prior, then on the scheduled date the gas would be reconnected with only a day or two without service. I contacted Mr. Cole numerous times and never received a response. One day an R.B. Henkle crew showed up and said they were there to do the work. I told them nothing was ready because their company never contacted me. They said I was the second person that day with the same story. They called Mr. Cole while there, told him the situation and he promised to call me back because he was in a meeting. That meeting must still be in progress. No call from Mr. Cole. A few days later I received a voice message from Mr. Eley saying that the contract was no longer with R.B. Henkle and that I should call Syd Cavenous. I called that number and his greeting said he was with NPL. I left a message asking for a date and I am still waiting for that date. Somewhere in this process I came home to see that MISS Utility had marked my property. I saw this as a sign that something was now in progress and so not to chance another crew arriving to do the work and the site not ready, I completed the plumbing pipe work to the exterior and on August 29, received my approved inspection from Arlington County. Immediately after the inspector departed I called Mr. Eley and told him I was ready. I also told him that because I had been treated so poorly, I was no doing the trench work and that I wanted him to do it and include it in the cost he had already given me. He said he would call me back the next day. Three months later Mr. Eley contacted me, after I had complained to the Virginia SCC, who likely contacted W.G., who contacted Mr. Eley. At the conclusion of an unpleasant conversation with Mr. Eley, he said he was contacting W.G. for further instruction. I am fearful that Mr. Eley is misrepresenting (a kinder term than I would like to use) my position in order to make their failures, my fault. Since that last conversation with Mr. Eley, I have had countless calls to W.G. customer service asking for my service to be connected and also to please have a W.G. management person contact me, not a contractor and explain why this is happening. I have never heard from a W.G. person and the customer service company refuses to give me contact information for any W.G. employee, stating that it is prohibited. The customer service company is insulating W.G. from it’s customers and acting as a barrier, further complicating a simple process. Much more has transpired in this process and these are only a very few highlights. I still have no gas and no one from Washington Gas will communicate with me. I have since moved out of my house and into an apartment, because I have no heat or hot water. I have also drained my interior water because I am fearful my pipes will freeze. I still have no gas and don’t know where to turn.
I am a new customer with WGAS after almost 10 years, and O’ Lord how I regret it! I recently moved into a new home which is only about 5 minutes from my old house. At my old house I had BGE as my supplier. However, due to zoning, which only divided my new house and my old house by less that 2 miles, I could not keep BGE. Before I moved into my new house with a Bowie address, the gas had been disconnected by the previous owner. Needless to say , once I opened the new account,a tech had to come to my home to make sure all of the pilots were lit and everything was functioning properly.Once the tech arrived , he checked the cooking range and the hot water heater , which is run by electric. The pilot was working fine in the range. The tech however , forgot to check the pilot in the gas fire place……., nor did I think of it either, because I have never owned a gas fire place and it just did not click in my head. To me it should have been on the tech’s checklist to inquire. That said, just this past weekend, realizing that winter is just around the corner,I switched on the button for the gas fire place and it just made a clicking noise, meaning no pilot was lit. On November 6th @9:17 I called WGAS to informed them of this oversight. I explained to the representative in very lay terms, what my issue was and my request. She repeatedly tells me that WGAS does not do service calls and I need to call a contractor. Again and again I stated that is not what was needed. She proceeds to speak with her Supervisor, and she returned with the same response as stated above. By this time I was losing my patience and It was very obvious at this point that she could not comprehend what my requests and need was, so as a result she did not know how to convey my request to her Supervisor. My next request was to speak with a Supervisor, because this third party thing was not working. As Murphy’s Law would have it, once I was put on hold, to wait for the Supervisor, I was politely cut off. It is interesting to me , when company’s say that this “call maybe recorded for training and quality assurance purposes”. Bull %&^*. because when I called back after being cut off, there was nothing in the system where I just spoke with the previous representative, so I had to plead my case all over again. Thankfully the new representative understood what my issue was right away…..go figure! As a result, she scheduled, me for a service call on the same day, ( Monday 11/6/17), but no window of time arrival. Fortunately or fortunately ,however one chooses to look at it, I am home recovering from foot surgery, so it was no doubt I would be home. Well folks, here is when it get really interesting. After waiting all day for a tech, which was a no show by 5PM , I called again @ 4:36 PM to inform them that it was almost 5 and no one had showed. I was told by the representative, “service calls can go until up to 6PM” and if there was still a no show to call the call center back , because they stayed opened until 9PM to receive calls. Also, she said ” the service call had been dispatched.” I called once again at 6PM, to report a no show and request a new time for the next day. This time I was told that there had been many emergencies during the day, and if and when a tech has a break in between, they would try to make the service call. This representative, also said the service calls can be up to 8PM. I responded,’ who does that , when people have lives and family that they have to attend to and not being interrupted by someone coming to their home to do a service call at an Un Godly hour for something , that is not an emergency……REALLY PEOPLE! I understand that emergencies happen, which none of us have control over., however at the same time we do have control on how we Communicate with one another. WGAS Communication Skills Suck!There should be some type of disclosure when a customer is scheduled for a service call, to inform them that service calls can take up to 9PM in the evening and ask the customer if they have a problem with that. At least give them the choice and not choose for them. That is just so disrespectful! Just because there are limited suppliers, customers should not be held hostage to controlling methods, by one supplier! Last but not least, I rescheduled the new service visit for today(11/7/17). Will see how it goes…..Oh, before I forget, @ 8;30 PM 11/6/17 I received a call from a WGAS Tech, telling me he was on his way. I almost screamed at this man, but kept my cool. In fact, we had a very nice conversation about communication. He stated to me that most people do not agree with the late hours for a service call and he gets yelled at often,so he understands my feeling about it.I also told him that I had already rescheduled for the next day, at around 7PM that night of receiving his call, and he replied that no one ever notified him of the cancellation. Again, it is a BIG COMMUNICATION PROBLEM, internally as well as externally! The tech has given me permission to divulge his name….Tech: George Banks #10745. Please people, we have to do better. There is so much tragedy plaguing us every single day not only in the World , but right here in the DMV and thing that are so simple, we should have to be stressed out about. Depending on the customer, these kind of late service hours, can turn to be a not pretty situation. This to me, is not having your employees best interest and safety in mind, or consideration for your customers. Thank you for your time in advance…..Arnese Dickens
Account number 120000088076
Terry D. McCallister,
First and foremost I am highly irritated with this company in which you are the CEO of. You and your Employees knows that Gas is the one thing that we need in the Washington Dc area (stove, heat, hot water, etc..) there is no competition so WE NEED WGL and your Employees take advantage of that. I have spoken with 5 employees of yours today, majority of them was very helpful it was just one supervisor who I had a problem with. Ms. Cierra (if that is the correct spelling of her name) in the customer service area for billing(Washington DC). My service was disconnected yesterday (8/30/17) which was totally my personal issue and not anyone else (side note). In order for me to get my service restored I was responsible in paying the whole amount of $850.00 (a big deal to me) I paid it because I have a sick child and the Gas in my house is very MUCH NEEDED. I wasn’t prepared to pay it because rent is due as well however I have to deal with that later. I didn’t write my confirmation down (Stupid me) I wasn’t aware that I needed to show proof I paid money to same company I paid the money to. Although my bank account reflected it as well as my online account with WGL I still needed the confirmation. Ms. Cierra thought it was cute to laugh and not give me the assistance in finding out what I could do to retrieve my confirmation number and or allow me to speak with someone above her pay grade. She continued to reiterate the company’s policy and play the holding game as if this was some kind of fun to her!! This was so unprofessional and a bad reflection of what WGL code of conduct stands for. It took your company 1 day to turn my Gas off, one second to take the money from my account and 3 business days technically 6 days because Monday is a holiday and that’s only certain if a tech is available. I went to one of the walk in service centers on my lunch break and spoke with a women by the name of Ms. Brown and she was very helpful and schedule for a tech to be at my home today between the hours of 3pm and 5pm. My concern is why was it so easy for her to assist me and no one including a supervisor was able to help me?
this is my correct email
Been trying for thirteen months to make contact with someone concerning our three accounts. Sent numerous emails with limited responses and yet no resolution. In my most recent plead for help I ended with the same department. Too scary, has to be a better place.
I have been trying to get my refund of 173.00 from Washington Gas since Dec to no avail. Please contact me or them for further details. Ms. Angela 276-670-XXXXX @ Washington Gas can provide you with ALL the details. Basically my 173.00 was credited to somebody’s else account. Ref: Carolyn & Vernon Balentine, White Plains, MD 20695
britbailray at gmail.com
I spoke with my Shop Steward one day about concerns I was having, and then my supervisor (Sondiata)asked what was discussed. It was told to him that’s none of his business and it doesn’t have to be disclosed to him. The next day I was fired.
Gary Gray making derogatory comments in field. Brought up to Kevin Pillsbury nothing done about situation. Later Gary set out a witch hunt to get person fired. Kevin covers up issues for Gary. Jeff Walker went to Kevin about issues. Also safety personnel of infrasource heard comments Gary stating in field. Gary lets welders not follow rules and Kevin told third party inspectors(mckinseck) that they are not to say anything to welders. Due to these actions not being resolved and cover-ups going on if need be attorneys next step. Infrasource welders sit on jobs when nothing to do and get pay. Linden Frasier and Frank Martin charge gas company for extra charges. Gary Gray got his son hired with infrasource to become a welder. Please do your diligents and investigate concerns. Jeff Walker is who I would talk to first. Thank you
In 2006 the residents in my area had there gas meters replaced, on July 6, 2016 I and my two sons smelled gas escaping in the house. I solicited the help of the Washington Gas Co., upon there arrival and inspecting the house there was a gas leak detected with pipes to the gas meter that was installed in 2006. The gas man showed my sons and myself were and how the gas had been escaping all of that time (ten) years. Now fortunately nobody was injured or killed within that ten year span, and that no one in my home smokes. My question now is how can I be compensated for this detrimental event, I am so grateful that non of my family members died during this process. Please advise my as to what can be done short of having the mistake already corrected! Respectfully submitted,
Linda Harris
Temple Hills, Maryland 20748
Tel:240-381-XXXXX
Account #231506XXXX
Sent from my iPhone