Warby Parker was founded in Philadelphia, Pennsylvania, in 2010 by friends Neil Blumenthal, Andrew Hunt, David Gilboa, and Jeffrey Raider. The company operates an eCommerce site, and more recently, stores which feature prescription eyeglasses and sunglasses.
Today, the company has headquarters in New York City, New York. Originally, the company only sold online and had the unique idea which allowed potential clients to “try on” up to 5 pairs of glasses, then choose the one they would like to have. The company has been so successful that it now has 35 brick and mortar locations. Warby Parker offers inexpensive, yet stylish frames. In April of 2015, the company was estimated to be worth $1.2 billion.
In 2016, the company opened a large office in the L&C tower in downtown Nashville, TN. The 28,000 square foot facility is part showroom and part office with over 100 customer service agents working there daily. The company plans to eventually employ 250 customer service representatives there. As of May 2019, the company has expanded to 90 brick and mortar locations.
The CEO was one of 180 that signed a pro-life/anti-abortion restriction letter that stated attempts to limit a woman’s right to choose hurts businesses. This letter was published as a full-page ad in the New York Times on June 9th, 2019.
The company can sell cheaper frames because all styles are designed in house, all work is done in their own plants, and glasses are shipped directly to customers. Warby Parker also has a “buy one donate one” program, where for every pair of glasses purchased, they donate money to the non-profit company Vision Springs, which provides eyeglasses for low-income countries as a means of sponsoring entrepreneurship.
Although the company doesn’t speak openly about their revenue, it’s estimated that they had annual revenue in 2017 of $250 million and the company appears destined to go public soon.
History
Warby Parker was founded in Philadelphia, Pennsylvania, in 2010 by friends Neil Blumenthal, Andrew Hunt, David Gilboa, and Jeffrey Raider. The company operates an eCommerce site, and more recently, stores which feature prescription eyeglasses and sunglasses.
Today, the company has headquarters in New York City, New York. Originally, the company only sold online and had the unique idea which allowed potential clients to “try on” up to 5 pairs of glasses, then choose the one they would like to have. The company has been so successful that it now has 35 brick and mortar locations. Warby Parker offers inexpensive, yet stylish frames. In April of 2015, the company was estimated to be worth $1.2 billion.
In 2016, the company opened a large office in the L&C tower in downtown Nashville, TN. The 28,000 square foot facility is part showroom and part office with over 100 customer service agents working there daily. The company plans to eventually employ 250 customer service representatives there. As of May 2019, the company has expanded to 90 brick and mortar locations.
The CEO was one of 180 that signed a pro-life/anti-abortion restriction letter that stated attempts to limit a woman’s right to choose hurts businesses. This letter was published as a full-page ad in the New York Times on June 9th, 2019.
The company can sell cheaper frames because all styles are designed in house, all work is done in their own plants, and glasses are shipped directly to customers. Warby Parker also has a “buy one donate one” program, where for every pair of glasses purchased, they donate money to the non-profit company Vision Springs, which provides eyeglasses for low-income countries as a means of sponsoring entrepreneurship.
Although the company doesn’t speak openly about their revenue, it’s estimated that they had annual revenue in 2017 of $250 million and the company appears destined to go public soon.
My husband purchased a pair of glasses in Marietta GA in June 2023. Weeks went by without any contact about the glasses, so he had no option but to drive to the store to inquire about the glasses – you can’t call. He was told that their system told them the glasses had arrived! But no, that wasn’t accurate. The glasses had to be reordered. So he waited another couple of weeks. Finally, an email came that they had arrived. I watched him stand in the store and wait and wait. Finally, he got the glasses, but no one sat him down to make sure the fit was right or to make sure he could see out of them. Finally, he just left. Lousy service altogether. I would not go to the store again.
Good morning! I just purchased my second set of eyeglasses at Warby Parker in Buckhead, Atlanta, GA. I AM A FAN! Williams Kang is amazing! He knows the products. He is patient. Professional. And is THE BEST all around. I look forward to another set of eyeglasses at this location! As I know it will be painless and customer focused. PLEASE THANK Williams Kang. Promote this gentleman; yet, keep him in GA! Thank you.
You advertise glasses starting at under $100 including on this site sunglass page. Went to WP yesterday and sunglasses start at $195. Had to buy, just has cataract surgery and can’t drive without glasses. you also post free shipping, I was charged $20.00 for shipping
I want a refund of $120.00 within 5-7 business days or will take to social media. This is bait and switch, not legal.
Thank you,Ina West
I ordered a new prescription and frame from Warby Parker in San Diego. You have a gem of an employee in Rachel at your UTC store in San Diego. She made the process so very easy, professional and efficient while being cheerful, smart and engaging. Thank you.
I ordered glasses directly from your store in the International mall in Tampa ,FL. on Feb.25th-. order #517524386. I have yet to receive my glasses not can ANYONE tell me why. I have spoken to Angelina who more than a day and a half later,has not heard from the lab. I don’t understand why you would not be able to speak immediately with someone at the lab,give them an order number,and get a status. I’m really getting impatient,as I needed them by this weekend and thought I had ordered them in plenty of time. It’s really disappointing when NO ONE from your company can give me an adequate answer on where my glasses are,and if or when I will receive them…..I thought this company had a great concept,cool glasses,and an interest in satisfied customers….so far,as Mick Jaeger says- I can’t get no satisfaction…
My experience with WP is they just don’t care or want to hear your complaint and are quick to offer a refund. I find their ordering online site is misleading and deceptive. My issue is after placing an order online, they immediately send a conf. and receipt. To me that means it’s been verified, bought and ordered. My order was for progressive lenses so yes, I get the email about measuring where my pupils sit to set the progressive lenses correctly. Did that and got the “Nice work” response.
Then I decided to order sunglasses. Simple single vision, no progressive
lenses. Great so I thought, until a few days pass and receive an email that this order will not be covered by ins., (first time using this ins., not knowing what is covered but after receiving the receipt within min’s of ordering and thinking everything is set) Remember there are no alerts or notices warning your online order means nothing even though a receipt and confirmation was sent, unless you go back to the site to check your status. This is what Ivy told me I needed to do on my own to make sure
it’s covered.(Ivy is someone that is a customer manager) that got in touch with me after many email attempts to understand this companies online ordering. Why send a conf and receipt to the customer if it’s not considered ordered or purchased until you the customer has to check if your order is in processing or not.
Makes no sense and misleading and so deceptive!
No solution came of my complaint to honor my order.
Shame on WARBY PARKER. Spread the word.
Wish I could write or call Mr. Neil Blumenth. myself to be heard!
We do NOT buy from anti-pro-life companies like Warby Parker!
My fam and I do buy from companies like Warby Parker, which recently signed an anti-pro-life statement.
I am writing to you again about my issues with my lenses. First I thought that my progressive lenses were oversized in that they didn’t fit in the frames but the associate said that they were fine. Since I purchased both the Progressive and Sunglasses in March, I have taken them back numerous times to be adjusted the frames keep stretching out and the lenses on the Progressive are blurr to me and I did take them to my Opthalmologist and the prescription seemed to be fine but the lenses were not Varilux lenses they were a lower quality lenses and that is why I am seeing blurr and not clear.
As far at the frames stretching, I have been wearing glasses for over 30 years and never have I experienced my frames stretching and being told that they stretch when the weather is hot???? What, I never heard of that nor have any of my previous glasses sunglasses and progressive ever, ever stretched.
I am extremely unhappy with both pairs of glasses and want to return them for a full refund. I paid $375 for my sunglasses and $275 for the progressive. I will wear my previous glasses, they are better than wearing these and having to have them adjusted every month.
Please let me know how to proceed in returning these lenses.
Deborah Davies