Walgreens was founded in 1901 by Chicagoan Charles R. Walgreen, Sr. By 1913, the business had grown to 4 Chicago locations. By 1919, there were 20 stores. The chain grew rapidly in the 1920s and there were 397 stores in 87 cities by 1930. This rapid growth has been, in part, attributed to Walgreens selling bootleg liquor during Prohibition. In 1939, Charles R. Walgreen, Sr. died and his son, Charles Jr. took over the company. Jr. retired in the early 1950s and his son, Cork, took over the company. In 1986, the company acquired MediMart.
In recent years, the company has gone through CEOs in rapid succession with 4 different CEOs since 2006:
- In 2006, David Bernauer steps down as CEO and is replaced by Jeff Rein
- In 2008, Rein quits abruptly and is replaced by Alan McNally
- In early 2009, Gregory Wasson is named CEO
- In 2014, facing pressure from shareholders after the merger, Wasson retires and is replaced by Stefano Pessina
The chain currently operates over 8300 locations in all 50 states and Puerto Rico. The Walgreens Corporate Office is located just outside Chicago in Deerfield, Illinois. In 2014, the company purchased Alliance Boots and formed a new company “Walgreens Boots Alliance, Inc.” Walgreens has since become a subsidiary of the company. The newly formed company is publicly traded on the NASDAQ under the ticker symbol: WBA.
In 2012, the DEA accused Walgreens of failing to maintain proper control over prescription pain medication, especially Oxycodone. The company was fined $80 million in 2013.
In early 2018, Walgreens announced that they would be closing more than 600 Walgreens and Rite-aid locations over the course of the year.
It’s been rumored that Walgreens was considering purchasing all or part of AmerisourceBerggen, makers of Oxycontin, but with a lawsuit looming, that plan might have been delayed.
Walgreens also denies that it is interested in purchasing Target stores, but this rumor continues to circulate as of May 2019.
In March 2023, Walgreens announced that it would no longer offer the abortion pill mifepristone in about 20 republican led states. California then announced that it would cancel a $54 million contract with Walgreens.
In October 2023, many Walgreens pharmacy employees walked off the job claiming that they were being asked to do too much with too few employees and/or resources.
Walgreens maintains a corporate office in Deerfield, Illinois.
Walgreens was founded in 1901 by Chicagoan Charles R. Walgreen, Sr. By 1913, the business had grown to 4 Chicago locations. By 1919, there were 20 stores. The chain grew rapidly in the 1920s and there were 397 stores in 87 cities by 1930. This rapid growth has been, in part, attributed to Walgreens selling bootleg liquor during Prohibition. In 1939, Charles R. Walgreen, Sr. died and his son, Charles Jr. took over the company. Jr. retired in the early 1950s and his son, Cork, took over the company. In 1986, the company acquired MediMart.
History
In recent years, the company has gone through CEOs in rapid succession with 4 different CEOs since 2006:
- In 2006, David Bernauer steps down as CEO and is replaced by Jeff Rein
- In 2008, Rein quits abruptly and is replaced by Alan McNally
- In early 2009, Gregory Wasson is named CEO
- In 2014, facing pressure from shareholders after the merger, Wasson retires and is replaced by Stefano Pessina
The chain currently operates over 8300 locations in all 50 states and Puerto Rico. The Walgreens Corporate Office is located just outside Chicago in Deerfield, Illinois. In 2014, the company purchased Alliance Boots and formed a new company “Walgreens Boots Alliance, Inc.” Walgreens has since become a subsidiary of the company. The newly formed company is publicly traded on the NASDAQ under the ticker symbol: WBA.
In 2012, the DEA accused Walgreens of failing to maintain proper control over prescription pain medication, especially Oxycodone. The company was fined $80 million in 2013.
In early 2018, Walgreens announced that they would be closing more than 600 Walgreens and Rite-aid locations over the course of the year.
It’s been rumored that Walgreens was considering purchasing all or part of AmerisourceBerggen, makers of Oxycontin, but with a lawsuit looming, that plan might have been delayed.
Walgreens also denies that it is interested in purchasing Target stores, but this rumor continues to circulate as of May 2019.
In March 2023, Walgreens announced that it would no longer offer the abortion pill mifepristone in about 20 republican led states. California then announced that it would cancel a $54 million contract with Walgreens.
In October 2023, many Walgreens pharmacy employees walked off the job claiming that they were being asked to do too much with too few employees and/or resources.
Walgreens maintains a corporate office in Deerfield, Illinois.
I have been owed $765 by Walgreens for over three years.
I was told by a Walgreens manager that because of financial difficulties Walgreens no longer pays small vendors.
Can I go to the FTC as I have made over 200 attempts to collect From Walgreens via email, US mail, in person and telephone calls including writing to the president at corporate.
Gloria Baraks
G. Bradley publishing Inc.
YOUR PHARMACIST AT YOUR STORE IN COALINGA CALIFORNIA IS PLAYING WITH CUSTOMERS LIVES. HE THINKS HE CAN QUESTION YOUR DOCTOR AS TO WHAT SCRIPTS HE IS GIVING YOU. IF YOU SAY ANYTHING TO HIM ABOUT IT HE WILL DELAY YOUR SCRIPTS FOR DAYS AND I MEAN DAYS I HAD TO WAIT 8 DAYS FOR A SCRIPT I HAVE BEEN ON FOR 13 YEARS AND AFTER 3 DAYS I GOT SICK TO MY STOMACH I WAS GOING THREW WITHDRAWAL SYMPTOMS. HE IS NEW TO THIS WALGREENS AND HAS ALREADY MADE A BAD NAME FOR HIMSELF PEOPLE IN THIS TOWN ARE DRIVING 80 MILES TO GET THEIR SCRIPTS FILLED AT A WALMART INSTEAD OF DEALING WITH THIS NUT CASE. UNFORNTALY SOME CANT DO THAT FOR REASONS THAT ARE DIFFERENT DON’T DRIVE, INS, IT DOESN’T MATTER NO ONE SHOULD HAVE TO GO TO OTHER TOWNS TO GET THEIR SCRIPTS FILLED JUST BECAUSE SOME NUT WANTS TO BE THE ONE WARING THE PANTS AROUND TOWN IT’S CRAZY AND ITS GOING TO COAUST SOMEONE THERE LIFE BEFORE ANYTHING GETS DONE ABOUT IT IF YOU READ THESE COMMENTS 99% OF THEM HASVE TO DO WITH THE PHARMACY. I’M DONE BECAUSE I CAN GO ON FOR HRS COMPLAINING ABOUT THIS PHARMACY IN COALINGA CA.
YOUR PHARMACIST AT YOUR STORE IN COALINGA CALIFORNIA IS PLAYING WITH CUSTOMERS LIVES. HE THINKS HE CAN QUESTION YOUR DOCTOR AS TO WHAT SCRIPTS HE IS GIVING YOU. IF YOU SAY ANYTHING TO HIM ABOUT IT HE WILL DELAY YOUR SCRIPTS FOR DAYS AND I MEAN DAYS I HAD TO WAIT 8 DAYS FOR A SCRIPT I HAVE BEEN ON FOR 13 YEARS AND AFTER 3 DAYS I GOT SICK TO MY STOMACH I WAS GOING THREW WITHDRAWAL SYMPTOMS. HE IS NEW TO THIS WALGREENS AND HAS ALREADY MADE A BAD NAME FOR HIMSELF PEOPLE IN THIS TOWN ARE DRIVING 80 MILES TO GET THEIR SCRIPTS FILLED AT A WALMART INSTEAD OF DEALING WITH THIS NUT CASE. UNFORNTALY SOME CANT DO THAT FOR REASONS THAT ARE DIFFERENT DON’T DRIVE, INS, IT DOESN’T MATTER NO ONE SHOULD HAVE TO GO TO OTHER TOWNS TO GET THEIR SCRIPTS FILLED JUST BECAUSE SOME NUT WANTS TO BE THE ONE WARING THE PANTS AROUND TOWN IT’S CRAZY AND ITS GOING TO COAUST SOMEONE THERE LIFE BEFORE ANYTHING GETS DONE ABOUT IT IF YOU READ THESE COMMENTS 99% OF THEM HASVE TO DO WITH THE PHARMACY. I’M DONE BECAUSE I CAN GO ON FOR HRS COMPLAINING ABOUT THIS PHARMACY IN COALINGA CA.
This feedback is regarding a store in Phoenix AZ @ 201 E Bell Rd. The manager of this store at night is Michael. So first let me paint a picture of this store at night it is riddled with shop lifters and drug addicts stealing and robbing it. I’m talking 3-5 in an aisle at any given time. You can ask them strait forward and they will tell you all the “Boosters” know to come this Walgreens at night because of the people that work here. My daughter was there at 9pm the other night at check out when a man came down the aisle across from her pointing a gun at her and the cashier while walking out with carts full of stolen items. There is no security, they never kick these ppl out NEVER. They are there night after night. I go to this store daily for literally everything and I have no health insurance so my monthly prescriptions are a lot. Michael the night manager is always running about like he is in meth, he is unprofessional in front of customers, yells at employees in front of customers and is just down right rude. The other night I went in and of course there were people in there stealing and he was attempting to do his usual NOTHING. I went up and asked for my usual pack of cigarettes and he was like I need both of your IDs (my 30 year old son was with me). I asked why you never have asked me before? I said you never asked me when I am with my younger daughter who is 19 and he said “well we know she is your kid.” I laughed and said “How?” His reply was “F**k you get the f**k out of my store.” Really? “Just get the f**k out he said.” So I left and gave my $1000 in prescriptions to CVS. When a manager is going to kick out a customer that spends well over $1000 a month and keep the local riff raff that robs the place night after night there is a problem.
This is about the Walgreens store in Coalinga California. They have got to be the worst pharmacy I have ever been in.
They are never open on time i have stood in line waiting for them to open at 9 am is there open time and we are waiting until 9:15 for the doors to open. They are always rude they will stand there talking to each other and people are waiting to be helped they play it off as if they are doing something. I will get text messages that my scripts are ready when I get there and have to wait forever they tell me that it’s not ready or they can’t find it. I stood there in line just me in the line and there was one person at the window and the employee was helping this lady look up directions on her phone and it was taking forever I mean at least 15 min went by and she was still helping this lady with her phone and there is 2 pharmacist back there and another employee standing there with the phone up to her ear but not saying a word after 25 min of me showing a little dis pleaser and a line started to form the pharmacist decided she better help. They really need to fix that store its bad not so much as the whole store but the pharmacy.
Hello My name is Ms. Jordan and today 6-17-2023 checked out at 7:13pm Walgreen’s store no. 09323 Seagoville TX and experienced something that was so unprofessional. This afternoon I went to a Walgreens store in Seagoville Tx and was just shocked. I walked in thinking of a Father’s Day card, his favorite candy and a nice gift card. Nothing major as the little things in our life is all that matters not the big stuff. I went to the candy aisle couldn’t decide his favorite candy since Walgreens was out of a lot of his favorite gummy’s. So I was on the aisle for a little bit, but out of no where a young lady working as the cash register slowly walks down the same candy aisle walking very slow dragging her feet and watching me. I didn’t notice her till I heard her rubber slides dragging down the aisle very slow. She got to the end of the aisle turned around continues to walk very slow touch candy like she was fixing things and stopped by me and continued to act like she was fixing candy but watching me. I left the candy aisle went and picked up two others items and went to check out. I placed all items on the checkout same cashier checked me out, since I purchase a gift card she said “no refunds” on gift cards I said okay, I understand she has to tell me about no refund that was not an issue. She asked how I am going to pay, I said DEBIT… she asked for my ID, I am well aware debit card and a pin does not require ID. I didn’t buy no alcohol or behind the counter drugs that requires ID. I didn’t make a seen, I did what she asked showed my ID, paid and left immediately. I was so upset and immediately called the store after I left. I asked for a manger the same cashier answered the phone and I explained my experience and she apologized and would not put management on the line but apologized and said “O” I thought you said credit even though the systems tell you how I pay and I typed debit and put my pin in for debt. I always hear the stores of race and embarrassment but until you experience it, it takes you to another level. I would never take out of a store “Steel” without paying, I’m a hard worker and do very well for myself. I will never go back to this store in Seagoville TX and I will drive an extra 15 miles if I need to for CVS, as I never felt so horrible like I was a thief and a shop lifter. I hope Walgreens can train their employees better on how to treat customer, I understand minorities may have stole out that store but am
Not those people, and don’t assume every black person is a thief. Just because a black person is on a il too long doesn’t mean they steeling, but just trying to decide on a special gift. I spent over 50.00 dollars for 2 small bags of candy, lip chap, gift card, heartburn medication. I never in my life felt so uncomfortable and discussed.
It’s a shame Walgreens decided to get caught up in such a huge political fight against women’s reproductive rights. This tells me that you are against women, and therefore I will no longer give you my business. It is not your place to interfere or make a stance with right wing nut jobs in taking women’s rights away. I personally know more than a dozen people that won’t be stepping foot inside your store again. Your customer service at your pharmacies has been lacking for years anyway. No big loss.
Your store on cypress gardens Blvd winter haven is either woefully understaffed as is all your stores…..the pharmacy is incompetent and inconsiderate of customers time…..just sit….wait…wait….all of our representatives are busy…….so wait….oh but you thank us for waiting
So visit and wait
Go to pharmacy and wait
Get call from pharmacy Rx ready Rx ready. Get email Rx ready ready come come pick up
I go at opening 9 am to avoid the usual 20-30 minute wait
Multiple signs on window….plastered
Then discover sign on window
Pharmacy closed today……oh but just go to Kissimmee…..40 miles away…..
Walgreens is in the wrong business
Please remove yourself as healthcare providers….you harm people
First do no harm……..Walgreens will harm you and tell youhpwmuch they appreciate your patience
PleaseDO NOT SUPPORT THIS IMPOSTER
Now I can’t leave comments I guess someone else thinks you suck too
Well the Walgreens in fountain CO 80817 has got to be one of the worst pharmacies ever I am fighting to get my son‘s prescription filled because his prescription only comes in a 30 day they wanna fill up a 90 day. It doesn’t work like that without his prescription he can end up in the hospital this is how bad Walgreens has gotten .
Good afternoon: 9020 Biscayne Blvd. 33138 Miami Shores, Florida
Thank you for making time to walk the site today. There are a large amount of Code Violations associated with the property. Some of the issues involve Building Permits and others are maintenance of the space. The challenges that require most immediate attention are the one associated with exposed electrical wires. I have attached the notice violations that were sent to corporate and to the complainant (Mrs. Judy Goldstein) in order to provide her an update of actions. As discussed and shown to the Manager the lot is in a complete disrepair as it pertains to the exterior. You are scheduled for a Code Compliance Hearing on November 4th, 2021 at 6:00 pm at Village Hall (10050 NE 2nd Ave).
• Graffiti throughout and on the signs through the Building (stickers, spray paint , markers).
• Discolored, chipping , spalling, dirty walls.
• Electrical fixtures broken throughout the lot. (Hazard)
• Exposed wiring throughout and on the poles to include the marquee signs.
• Rusted metal poles, bollards, and signs.
• Broken curbing throughout.
• Parking lot in need of maintenance (restriping, wheel stops in disrepair, needs sealing and re-surfacing)
• Parking area has cracks, and pot holes throughout
• Litter on a daily bases throughout to include vegetative debris and used medical supplies
• Abandoned light or utility pole on the property in disrepair. It needs to be removed.
• Fencing surround abandon light pole in complete disrepair.
• Lawn maintenance, hedges extending onto the public right of way and not kept to Code.
• Discolored Mulch with weeds throughout
• Rat infestation. During the inspection several rats were observed along with an actual rodent running over one of inspectors hands. The rat traps where not maintained, they had been sitting in the same position long enough to have weeds growing in them.
• Dirty Sidewalk
• Broken sidewalk due to tree on private property. (Hazard)
• Vegetation on the property associated with the trees hanging too low and not allowing free flow of vehicles on the property.
• Surfaces throughout the property not weather tight or sealed. Possible water damage along the base of the building.
• Bird nests in the signs on the walls.
• Discolored directional, parking and other signs throughout.
• Payphones on the property are dirty, in disrepair, and not working.
• Dirty Walkways.
• Deteriorated swale areas.
Because of the severity of the violations on the property, the Code Compliance Department will include a recommendation of $100.0 per day for each of the above mentioned items. The fines will not start until a second hearing on December 2nd, 2021 at penalty hearing after the order from our Code Board. Your attendance is required and no extensions will be recommended by the Code Department. Several of these issued where discussed with the prior manager and actions from the organization has taken place relating to the parking lot and other issues (as you informed us). We take these infractions very seriously due to the life safety concerns.
I have been trying to leave this compliment but for some reason I cannot, so here goes from a very Happy Walgreens Customer in Fort Myers, Fl 33919 (store 10672 Colonial Blvd.
November 21, 2020
To: Walgreens Manager, Crystal Christman
From: Linda Soeder
I would like to thank the Manager, Crystal Christman at this store for an awesome Staff and their dedication in providing me with Excellent Customer Service on each and every visit I make to this location at 10672 Colonial Blvd. This store is always clean, well stocked and prices are great.
Each time I visit someone greets me with hello and a smile. If I need help in finding something that person helps me or calls someone to assist me if I am not sure where the area is. I am always using the excellent photo area and that team is Extraordinary.
The Staff I have interfaced with often are: Assistant Manager, Cody, Ryan, Karen, Michelle and Rodolfo. I want to thank this team for being so thoughtful, courteous, organized, knowledgeable, impressive and efficient in all areas of their responsibility to me their Customer.
Sincerely,
Linda Soeder
November 21, 2020
To: Walgreens Manager, Crystal Christman
From: Linda Soeder
I would like to thank the Manager, Crystal Christman at this store for an awesome Staff and their dedication in providing me with Excellent Customer Service on each and every visit I make to this location at 10672 Colonial Blvd. This store is always clean, well stocked and prices are great.
Each time I visit someone greets me with hello and a smile. If I need help in finding something that person helps me or calls someone to assist me if I am not sure where the area is. I am always using the excellent photo area and that team is Extraordinary.
The Staff I have interfaced with often are: Assistant Manager, Cody, Ryan, Karen, Michelle and Rodolfo. I want to thank this team for being so thoughtful, courteous, organized, knowledgeable, impressive and efficient in all areas of their responsibility to me their Customer.
Sincerely,
Linda Soeder
November 21, 2020
To: Walgreens Manager, Crystal Christman
From: Linda Soeder
I would like to thank the Manager, Crystal Christman at this store for an awesome Staff and their dedication in providing me with Excellent Customer Service on each and every visit I make to this location at 10672 Colonial Blvd. This store is always clean, well stocked and prices are great.
Each time I visit someone greets me with hello and a smile. If I need help in finding something that person helps me or calls someone to assist me if I am not sure where the area is. I am always using the excellent photo area and that team is Extraordinary.
The Staff I have interfaced with often are: Assistant Manager, Cody, Ryan, Karen, Michelle and Rodolfo. I want to thank this team for being so thoughtful, courteous, organized, knowledgeable, impressive and efficient in all areas of their responsibility to me their Customer.
Sincerely,
Linda Soeder
This looks like institutional racism to me. And/or discrimination against the poor.
Walgreens on E. Broad St. at Napoleon is so dirty and old looking. The rug by the front register is so worn it is almost gone! The store was dirty.
Now go to ones in richer neighborhoods….ANY of them. You will see NEW flooring, a clean environment and kept up to date!
Is Walgreen’s attitude the poor don’t deserve any better? Take a look for yourself if you care!
What in the Lords creation has happened to Walgreen’s???? I go to Marley Station Walgreen’s in Glen Burnie, Maryland and every single time I go, the service, especially the Pharmacy is HORRIBLE. They mix medications and have given us someone else’s medicine. You get emails that medicines are ready and when you get to the store, they are not ready and then they are not right when they are ready. I take Methotrexate injections and have been for quite a while. They tried to tell me that they only gave me two bottles because each bottle has 2 does in it. The bottle states SINGLE DOSE ONLY. Like I said what the heck is going on. I am going to take all of my medications to another pharmacy and my husbands as well.
I know, I used to work in the pharmacy at a different store. It was a hot mess and i ended up quitting because we didn’t have enough staff and they insisted on keeping a pharmacist who was too slow. It was a horrible experience and I’m so sorry you had a poor experience. Take your business somewhere else. That’s what I had my parents do and they are so much happier.
I’m very concerned about the care that is being provided by your pharmacy at store 04774. Several providers including myself, our PA coordinator and a recent patient of ours have all had severely unpleasant interactions with the walgreens pharmacy staff at this store. I suspect that there has been some preconceived negative stigma related to the patient in question due to his mental health and other medical issues that he is obtaining care for. This is unethical and inexcusable to treat him in this manner due to his medical needs. There was concerns about the dosage of one of his medications changing several times. With the first time a PA was required which my Pa coordinator was working on. She sought out the assistance of the walgreens staff who told her that they wouldn’t talk to her because she “was a nobody”. The pharmacy assistant than told her that they only had the last pa approved for a week because of dosage changes, which required us to go through the entire process again. This pharmacy assistant proceeded to state that I as the provider need to “make up my mind and leave the dose Alone”. So if you look in his records we tried to put him on vyvanse which didn’t work so we returned to Adderall. When your pharmacy assistants have DR in front of their name then we can discuss what dose they think is most beneficial for my patients. we finally clarified the PA but they made the patient leave and come back today for his medication. Today he was met by another assistant who was also very rude and told him that he is no longer welcome to come to the pharmacy…. What is that all about. I know my patient very well and he is very polite and never disrespectful. This is a case of severely poor patient neglect on walgreens behalf. As a company that serves the public you have to serve everyone, the ones who have everything and the ones that have nothing. From this point on I will encourage my patients to fill their prescriptions elsewhere.
I live in Sarasota FL and Walgreens refuses to get any Jewish items in their stores. No Chanukah wrapping paper, no Jewish condolence cards, nothing foe any Jewish holiday. They are extreme anti Semitic. They should be boycotted.
A VALID COMPLAINTS TO WALGREENS ARE DELETED AS TO SHOW HONESTY IS NOT IN YOUR AGENDA
Walgreens policy of Scanning Drivers License In NJ for Cigarettes Purchase is Going beyond the Scope of the Law! Scanning everyone No Matter What Age… It not Walgreen business!!! What customer want to Purchase by Grabbing once Personal information without customers Permission…
AWAITING MODERATION ON A FACT YOU PEOPLE ARE VIOLATING PEOPLE RIGHTS
Store 03431 Suks
Many stores are doing that not just Walgreens! Did the thought ever cross your mind that they’ve had multiple violations for selling cigarette to minors? The only way it’s illegal is if they’re storing and selling your information, which they’re NOT!!!
And by no means an I defending Walgreens while they work people into the ground so go sell your false narrative elsewhere because you don’t have a valid complaint!
I have been using Walgreens for years I am not sure what is going on but they have gotten horrible I am going to switch Pharmacies. The app always sends notifications for pick up of medicine went there 3 times no medicines. The Pharmacist Reggie when they finally answer the phone at Walgreens S. Limestone in Springfield is rude and not helpful at all. Very disappointing. I never get the right Balance Rewards amount so I basically stopped shopping there for other items as well. I am not sure if they need to hire more staff or what. I must say the young Ladies however that work at this location in the Pharmacy are very helpful and sweet and try very hard. Sorry but I need to get my medicines on time and I just don’t enjoy Walgreens anymore at least this location and I have tried all the locations in my town I am pretty sure.
Primero que nada gracias por nada
He visitado grandes companias ,donde se respira profecionalismo y no simplemente valorizar el cheque que su cadena de farmacias les entrega a cambio de un pesimo servicio,,,Soy de Puerto Rico y jamas visitare una de sus tiendas en lo que me queda de vida,,,WALGREENS,,,wao piensas que son lo maximo y me da pena que tantas companias buenas esten cerrando sus puertas donde ofrecen un servicio de calidad y no de cantidad,,,Servicios Walgreens Boots Alliance, Inc.
108 Wilmot Road
Deerfield, Illinois 60015
Contact Walgreens
Phone Number: (847) 315-2500
Fax Number: (847) 964-8531
Website: http ://www.walgreens.com
Email: Email Walgreens
Walgreens Facts
Founder: Charles R. Walgreen, Sr.
Date Founded: 1901
Founding Location: Chicago, llinois
Number of Employees: 12000
Walgreens Executives
CEO: Stefano Pessina
CFO: James Kehoe
COO: Richard Ashworth,tal vez todas estas quejas sean borradas,,,porque todo sigue igual
Walgreens sent me a Texas Unclaimed Property Due Diligence Notification on 4/30/2019 for two uncashed employee checks from 3/31/2017. I completed the required paperwork within the week and faxed and emailed it. Two months later I received one check. After over fifty emails, faxes and phone calls I still have not received check # 95-9185221 in the amount of $391.9. I am a full time nursing student trying to finish my last semester and need this money for living expenses. I have contacted the BBB, the Attorney General, The Texas Work Force and The Department of Labor. I will be contacting the local news channel next. SHAME ON YOU WALGREENS!!!
Message View
Subject:
Complaint regarding District Manager Steve Luscombe
From:
rnjen1972
To:
customer.service
Date:
Wed, Oct 23, 2019 3:38 pm
I wish to file a complaint against Walgreens District Manager Steve Luscombe from store on Cape Coral Parkway. On 10/23 at 3pm I relayed a complaint to him and he failed to resolve the manner in a satisfactory manner. I asked Steve to return two prescriptions that I picked up on 10/21 bc I feared the pharmacists there may have tampered with them. (As possible retaliation for a complaint I filed against two of them with the Board of Pharmacy). All I wanted was to return the two scripts (klonopin and temazepam), get my money back, (total cost of $10.07), and MOST IMPORTANTLY get each refill returned to me along with the ones already on file (totaling 3 refills for each prescription). I want to leave Walgreens entirely and transfer all prescriptions and refills AT ONE TIME to a different pharmacy. Steve refused to take my two scripts back as a return under “suspected damaged/tampered” and refused to return each of the two refills to my file.
I need someone to call me in response to this complaint at ph #813-928-XXXX. And I will continue to work my complaint up the chain of command until my situation is resolved in a satisfactory manner whereby: (1) my $10.07 is returned to me and (2) my refill count is returned back to my file upon return of the prescriptions.
Thank you,
Jennifer Chase
Is it not unethical and illegal, for a pharmacist (at Walgreens in DestinFL) to ask a patient to bring back medications? This particular pharmacist has called several times in the past month and asked for us to bring back a medication. This is now becoming a harassment to us. Clearly to cover up her mistake. This could potentially be a very dangerous problem. Is there an executive at Walgreens who could please contact me?
I have used Walgreens for many years, but not any more! I am so fed up with them. Their service sucks now!! I am in the process of moving all of my meds to a locally owned place. Since buying out Rite Aide they just can’t get it together and their attitudes are horrible and you have to wait forever! I had prescription called in on 9-12. It is 10-1 and I still don’t have prescription!! Almost a month without! Have done me like that with my diabetic medicine! I am done!
Would someone PLEASE Explain this to me???
How and why is it a 90 days supply of a readily available generic medication can have a copay cost of $42 while at the same time only cost $8.86 for a 30 day supply from the very same Store/Pharmacy? Ill pause while you do the math! Common sense says there is strength when buying in larger quantities and I Understand my Minuscule purchases amount to a very small hill of beans in the grand scheme of things….but why does that basic law of Economics NOT hold TRUE for Your Walgreen Pharmacy Customers??? Many of those Customers who are too old or too sick to pay attention to That kind of detail because we have been fasly led to believe Walgreen has our best interest at heart but in Truth are being Fleeced without knowing! You would think having a private paid for insurance or even Medicare/Medicaid insurance would give you access to needed medication at a rate cheaper then what a person without insurance can buy it for….Afterall isnt that what Insurance is for? And then Even if that is not TRUE Wouldnt Walgreen Know this and Freely share this pricing Information with their valued customer letting them know how the Needed Medication would be Cheaper if they didn’t use any Insurance at all and just paid outright for it or which seems to be of most importance,…which dosage and quantity prescribed??? Because it All Seems to matter when walgreen sells it however not so important when Walgreen buys it im betting! But NO That DOES NOT SEEM to be the walgreen corporate GREED policy! It would have been bad enough knowing that purchasing in bulk from walgreen pharmacy saved me nothing at all and just cost Me the same amount of three 30day scripts ($8.86 per 30dayX3= $25.68 per 90 day supply with less packing materials and less manpower work added to the equation) but Walgreens GREED shows its Very Very Ugly Head by taxing on an Additional $15.42 which is Almost enough to pay for an additional 60 day supply!!! How can you JUSTIFY
THAT and then Smile into a Customers Face!!! This Example is simply Outrageous and the people responsible should be brought up on Criminal Charges…..Its Sickening to see just how Screwed up the system has Intentionally been Scrambled with 1 goal in mind, To Keep the customer Confused about it all so that price manipulation goes unseen and unchecked!
If you disagree then Explain what I Charged and then Explain how that very same medication, regardless if it’s a 30, 60 or 90 days supply can be FREE with a valid prescription from your doctor with NO Insurance Needed at a local competitor???
Walgreens filed my ex husbands prescription under my insurance. Now CORPORATE is REFUSING to go back and fix it. They were notified with the 90 day time frame and have drug their feet up until now to keep from refining a $920.04 prescription that was not mine! It’s funny how all of the other smaller amount prescriptions from the same month were filled yet you refuse to refill this one-which by the way his insurance company agreed to pay but WALGREENS has to resubmit it! Seriously considering hiring a lawyer to sue for insurance fraud!
I’m concerned about the source of prescription medications sold by Walgreens. Some of my prescriptions are coming in from India and there is controversy over the enforceability of laboratory safety and contamination.
Ranbaxy Laboratories was engaged in deceptive practices and products were contaminated. Whistle blowers and the FDA brought them down, but Ranbaxy executives have moved on to other companies.
For example, BionPharma has been in business only since 2014. The CEO of BionPharma is Venkat Krishnan. Mr. Krishnan’s credentials are that he headed Ranbaxy, the company that plead guilty to felony charges relating to the manufacture and distribution of adulterated drugs and misrepresentation of clinical generic drug data.
I’m currently reading an article on the many recalls happening RIGHT NOW (2019) for contamination. The article reports that the “common thread” in the recalls is the drugs, and/or ingredients in the drugs are from India or China.
Stop buying from India and China. There is a track record in place to show the unreliability of the executives which serve on these boards.
I am very disappointed in Walgreens which just took over our Rite Aid Pharmacy in Garfield New Jersey, I have complained multiple times to the manager there as well as calling the customer service number on line to complain about the very filthy floor that is very visible for all to see. They did not clean it before or after moving in and its been over a month now. Do they not have any respect for their company name. not to mention their store items (not RX medications) are so ridiculously high priced that it is almost criminal. Unfortunately I do get my prescriptions there and if were not for the close proximity to my home I would not ever ever go there.
We got hit by hurricane Michael October 10,2018. Most of all our pharmacy’s have closed. Our family have been with your company for over 20 years off an on and we have never been treated like this. I’ve got all on video and this is twice we’ve wrote corporate office and nothing seems to be done about problem. I just left and sat at your Lynn Haven Store 32444 for thirty one minutes and I was the only customer in drive through took 16 minutes to even some one to tell me that they will help me then 14 min. later she got my prescription .We can’t even find a different pharmacy due to storm last year. I’m eighty four years old and my son has had problems picking up persciptions 4 hours after called in prescription and we’ve sat in drive through I know a good hour and a heavy set woman looked at me and told me through glass to come in after pulling up through drive through 28 minutes later. If were treated like this again were going to get lawyer and take further action. We have video and can show you the way were treated. Please get this to right people so they don’t treat my family or other customers like this please. Have the right authority contact me on me and sons cell phone. 850276XXXX Sincerely: Sarah and Charles Blanton Lynn Haven Fl.
I have had trouble with the Walgreens at University Plaza in Newark, DE for the past couple of years. Last year I went to pick up a prescription and when I got home it was someone else’s eyedrops instead of my pills. This year in January they kept trying to overcharge me in co-pays – claimed that they had to load the new insurance information. I bought that excuse the first time, but EVERY TIME I went this went on. Half the time they don’t even have the pills in stock. My husband recently started to take insulin and I found out from my insurance company that all of his diabetes medicine as well as supplies (needles and strips) can be done at one time and only pay one co-pay. Walgreen’s was telling me that it wasn’t time to pick certain things up yet and I ended up paying a $15 co-pay several times in a month (sometimes twice in one week). When I complained, I was told they would send me a refund – it’s been two months with no refund. Today was the final straw. Called in a refill for needles and when I called to check on them was told the computers are down so we can’t fill it. My daughter was there for something else and stopped to see if the prescription was ready and they said they couldn’t fill it because they couldn’t print out a label. They found another Walgreen’s that could fill it and sent her there. When she got there they said there was nothing for her – it was sent to yet ANOTHER Walgreen’s. When she got to the THIRD Walgreens she was told that they could not fill it because insurance said it was already paid for and picked up at the first store. Then they called the University Plaza store and they said they would back it out from insurance so they could get it from the third store. Interestingly enough when I called and questioned this, the pharmacist told me that insurance can’t be charged until a label is printed, and they can’t print labels at this time. So answer me this – if they can’t charge without a label, what exactly were they “backing out” from insurance so I could get my prescription elsewhere. I told him he just told me they can’t charge without a label and that they can’t print labels, so you are committing insurance fraud and just got caught! He didn’t deny it, so I’m sure that is what they are doing. This store needs to be shut down ASAP.
I was at Walgreens in Beverly Hills, Fl. I have 9 items clipped to my AARP card. I purchased Hellman”s mayonnaise for which I have $1.00 clipped and the register said I didn’t have any clips coupons! Unfortunately I didn’t have a print out of my clipped coupons with me.
Visited store 7155, Florence, SC. Visited photo shop and was helped by a wonderful employee, Sheila G Zayas. Very helpful, courteous, knowledgeable. She is truly an asset to your customers. Thanks for hiring competent, helpful and kind employees.
Gayle Oliver
My complaint as written on Yelp.com:
Walgreens – Store #4535
170 N MAIN ST
Randolph, MA 02368
Terrible service at the Pharmacy.
So I walked back to the consultation window at the Walgreen’s pharmacy counter. I noticed a woman very busy at the consultation window. I gave her a chance to complete what she was doing. She then notices me. Now remember, it’s the customer consultation window mind you. You would think she would say, “one moment sir,” or “I will be right with you,”, or even “how can I help you sir?” She just stares at me.
Another guy walked up from behind her and confused me for another patient’s order and started to talk to me but then the original woman starts to speak up. Customer service is a big part of the consultation window. Walgreens, you need to retrain your people, they don’t get the Customer Service part. I will now be going to the CVS across the street. But I know all Walgreens are not this way, just this one in my experience. So I will never shop at this one ever again.
I have been having a problem off and on with a Walgreens in Little Rock, Ark. Store number 03412. There is usual a screw up with my meds so often I’ve sworn in going to find a new pharmacy. The last year they have hired a whole group of new people and things have gotten better. I’m trying to figure out how they can still mess up so bad again! I went to get my prescription two days ago, the 20th, but there were only 30 pills instead of 90. I left the script there. Talked to my Dr this morning, 22nd. She informed me that on the 15th she sent my script in for 90 pills. I called the pharmacy today and their working on my prescription of 30 pills! Since i left that script I’m not sure what they are working on!?! I told them what my Dr said and the person checked and low and behold she found a script for 90 pills tucked somewhere! I’m to call back in 15 minutes to talk to the pharmacist for some reason. So once again i was not going to get the correct number of pills that i need and that my Dr sent for. I don’t know why this Walgreens can’t get their heads out of their a**es. I’m going to have to go to a different pharmacy because this happens on a regular occurrence and I’ve had it. I will not shop at another Walgreens after this. I’ll give my money to someone else
To Whom it may concern,
I am writing due to my second incident at the Walgreens located at 183rd & Pulaski, Hazel Crest, IL. The first incident happened two years ago when I fill a prescription and was given what I found out was two different milligrams of the same medicine in my bottle. When I took the bottle back to the pharmacy I was told that some of the pills were what would be given in the emergency room (maybe 15 pills in a bottle of 30). She asked how did I get them and explained that it was what I had received in my bottle from them. She apologized and refilled the prescription with the correct dosage. Had I taken them I might not of been here to tell the story. Fast forward to present time. I filled a prescription and once I got to the bottom of the bottle was a single white pill. I knew it was not part of my prescription because my pills were two toned capsules and this was a single white pill. I took the pill still in the bottle to the pharmacy where the pharmacist examined it and she first said that maybe a pill had gotten trapped in the til that they use to fill the bottles and inadvertently dropped into my bottle but then she said she had never seen a pill in that shape and with no markings on it. I left the pill with the pharmacist. I don’t know what kind of pill that was but again had I taken it…. That pharmacy needs to be more careful when refilling the prescriptions. They are very kind but consumers like me are getting the wrong pills. This could be deadly. I have pictures from both incidents if needed.
Thank you
Lynn Whitted Harper
I have been very upset with problem I have been taking my medication that I got at Walgreens Hemet California and my legs and feet were swelling The water pill was to take of this .
I notice that the pills were two different sizes so when I went to pick up my meds at Walgreens I told them I did get to speak to the manger and she was tellimg me that the company was making them smaller I was so mad I told her to look at the numbers on the pill and you can see their not the same
I also get calls that my Meds will be delayed they have to call the insurance company first I never put in a med order and second I never picked up any meds I did notice that they call my doctor from years ago I have had his name on my bottles
I really feel since this is such a big problem we should do a class action law suite before they kill us
This is were my insurance sends me if I go to any other drug store I pay a lot more for the medication and after talking to the insurance company I can not change till Oct.
Thank you
Be careful when you get medication from Walgreens
not only do they give you a lower dose of your medication and charge you for
the higher dose they charge you for medication you didn’t even get had to have the mail order take back the money
This has caused more problems for me than I needed I WILL NEVER TRUST WALGREENS AGAIN
I would appreciate an Official Corporate response / clarification to the following question regarding the sale of Tabacco products:
I understand that Walgreens requires verification of age for the purchase of Tabacco products. Having said that, is it Official Policy that the buyers’ Drivers License is scanned, rather than simply be shown ?
I am over the age of 60, and my personal privacy is important to me. I frequent the Walgreens store in Hoover Alabama. Some employees will accept the showing of the Drivers License, while other employees insist on having the customer remove the License – so it may be scanned. What is the official policy (show License or scan License). Thank you.
Adding a second motion to the above letter. I am also obviously in my 50’s and have been required to have my license scanned to purchase tobacco. There is no excuse for that. I shouldn’t have to SHOW my license, let alone have my private information SCANNED! I was told by the employees they would be fired if they didn’t scan. I have stopped shopping at Walgreens because of their intrusive and STUPID policy. Nowhere else is this required, not even a show of my license because of my obvious age. Get it together Walgreens, you are loosing customers.
Walgreens Corporate Headquarters
200 Wilmot Road,
Deerfield, Illinois 60015
To Whom It May Concern:
My name is Martha Smith, and I frequently visit Walgreens located at 2204 Rolling Road for over 12 years. On July 1, 2019, I entered the store around 9:00, my husband proceeded to pick up pictures from the photo shop, while I was looking for labels, there seemed to be a problem with finding the photos, because their were 2 packs of pictures that appeared not to be picked up, and the one in question was not even located. The night person a gentleman and a manager, I believed (Briona) last name was not released to me became irritated because I told her, I had already picked those pictures up. An incident before when I ordered those pictures they had, they could not find them when I went to retrieved them at that time, so they must have been mixed in with someone else’s pictures. So, as I said her face showed, “miss you are getting on my nerve.” So, because she was upset, her lips were twisted and almost to the floor showing she was irritated. I said to her, excuse me, are you having a problem, she didn’t respond right away, as she gathered up a large box and walked pass me and said yes, but it will get better and kept walking into the office. Her attitude, body language and brisk walk pass me let me know she was very irritated with me, male colleague, apologized to me and kept apologizing to me. By this time, I was upset and threw the duplicate pictures on the counter and told the young man, I didn’t want the pictures and walked away. There was another female customer at the counter, who observed what had happened, so when Briona returned, after I walked away Briona returned and was discussing the situation with the lady customer. At that time, I asked to speak to the manager, who was not working that night. I talked to the Assistant Mgr., who gave me the Mgr. Card (Hattie Carpenter – Store #6320). This is not the first incident with an employee at this store, but I don’t want to give this Walgreens a bad reputation, but some of your employees have no patient, nasty and lazy. I am old enough to be Briona’s mother or grandmother, and I will not accept this type of behavior from your employees because I don’t have to spend my money at your store, but I can give bad reviews about your store. I feel I am owed an apology and your employees reprimanded. If they are not people persons, why are they hired to deal with the public.
I do hope you will handle this matter with emergency.
I live in Grass Valley, Calif.
I had 3 awesome girls help me with photos for graduation. They were so smart and soooooooo very helpful.
When one gets photos, there is usually a reason, birthday, anniversary, graduation, etc.
My reason was graduation and I had a idea the last minute.
The girls in Grass Valley, Ca. were, Marie or Maria, Stevi, and Kayla,
I think that it is terrible our receipt only for 3 days to give a compliment.
Three days after purchased is ridiculous. Who has that kind of time when trying to plan.
I want to give shout outs to these girls and thank they so much for their help and so cheerful. They didn’t act like we were a burden at all.
My only regret is they won’t see this.. What a Shame !!
I live in Riverside RI and the Rite Aide just turned into a Walgreens. I expect there to be things for them to iron out during their transition. I must say that I am appalled at the changes. I was discharged from RI hospital with a serious infection that landed me there for a week. The physician faxed over a script for oral vancomycin. I did not hear from the pharmacy if it was ready nor if they lacked having the Med. I called the following morning to be told they wouldn’t get it till Monday. Too late for me and ended back in the hospital. Now today my doc calls in another Med and guess what they don’t have it again. Another thing I have been on anti rejection for 15 years and I pay $0 so they needed to get a special form for Medicare to be filled out by my doc. That was alright but they said we will send out one formy prednisone I laid down the law and told them DONOT fill it because I still had 16 pills and they normally would not let it go through. Sure enough I had to pay because they filled it and my husband picked it up not knowing the situation.Why oh why do you not have meds available in your pharmacies! I just lost my leg otherwise I would change pharmacies so I am at your mercy.
i shall never get another med filled at your store the caribou me walgreens people are rude and dont know what they are doing i have had scripts ripped up i have been charge for meds when i have coverage i have been called a lair and on top of that they have refuse to admit they are wrong they filled my meds and then gave it to someone else while i am in this fught to get my meds he then bands me from the store i fell that i should recieve an appology
I would like to mention some unethical behavior that is happening on one of your stores; where a manger treat employee very bad, and so far he has got rid of the older employees that have been working for the company for many years. also he get in the employees manage rating so he can get high ratings, if the company CEO and policies, do what they preach, please investigate and take action. can say more due to fear of retaliation against employees that are suffering; but, my email is there you can contact me any time for specific details, I’m not an employee, just a concern customer that see the injustice of your management, this message is for company CEO, or human resources advocates that can help employees not to suffer during working hours.
You have lost this long long time Walgreen customer since this store opened. I will start shopping at CVS which is right across the street from the Walgreens at 2295 East Bay Drive. Largo, FL 33771 and here is why. SHOPPERS BEWARE
On Monday May 27 I stopped off at the store to buy a few items including two ink cartridges for my printer ($31.99 each) and a bottle of wine.
At the checkout I showed my Balance Rewards card and the clerk asked to see my personal identification (she specified drivers license). I laughed and said “are you joking” and she said no, store policy is to card everyone buying any alcohol. I still couldn’t believe it and turned to the customer behind me, a gent of about 50 years old and he looked as dumbfounded as I was and he also asked the clerk, “is this a joke?” Here’s why we both said that. I am an 82 year old white haired and white bearded man who doesn’t look like 82 but I will admit to maybe looking 70.
Nonetheless, because a line was forming behind us I took my drivers license out and showed it to the clerk who looked at it and then started to flash the back of it with the bar code information to the scanner at which point I said, “hold it, don’t scan that, you have no business scanning it” but she pushed my hand aside and scanned the license before I could grab it from her.
This is an obvious attempt to invade the personal information retained in the drivers license bar-code WITHOUT the customers approval. Since the transaction was completed and I the reason I came to Walgreens to get the ink cartridge was because I needed it immediately, I just picked up my bag and left the store. As an aside, the manager had moved to the 2nd register right across from the main one because of the growing line and all he did was look like a pussy as I glared at him and then he looked away to ring up another customer.
CVS is right across the street from this Walgreens so it is no great inconvenience for me to change my shopping venue which I have already done today. I am also calling our Tampa Bay Times and our best local TV consumer reporter to get one or both interested in this story and to follow up on why Walgreens “policy” is to scan customers drivers licenses.
If it is a policy I’m sure you have your reasons but they should not (a) intrude on a persons private and personal information without their approval, and (b) CARD AN 82 YEAR OLD FOR BUYING SOME BEER OR WINE?????
Hello,
My name is Mariana Sandvig I am an employee of Walgreens since 2003 and I would like to thank Walgreens for having two of the best store managers from two different locations on board.
I call them My Hero and the Angels who came into earth to help us. .
my two HEROES are:
Mr. Diego store 15404 (9797 Edmonds way) Edmonds, 98020
AND
Mr. Hugh at located @ 630 Washington Ave SE, Minneapolis, MN 55414.
We at store 15404 believe that Mr. Diego is such a compassionate , caring , and dedicated manger whom not only shows his dedications for Walgreens customers but also his care and unconditional help and love for his staffs places him as a 5 star Manger.
My 2nd hero is with Mr. Hugh from ( 630 Washington Ave SE, Minneapolis, MN 55414 ), for the first time I spoke to him via phone for the urgent matter before closing and I was amazed how calm and respectfully he resolved my problem and treated me like a family.
I always believe that we have a higher purpose when we come to this earth therefore people like Mr. Diego and Mr. Hugh have a special place in my heart and I feel everyone must know how blesses we are that some of us are working with these two outstanding mangers and I am personally grateful that
I am working for Walgreens otherwise I would never meet these two special Angles.
I hope Mr. Diego and Mr. Hugh can be recognized for their outstanding service and we all can learn how valuable they are!
Warm Regards,
Mariana Sandvig
I am so furious! Walgreens has been horrible! First of all they kept messing up and it took four days to get the prescription, then they made a mistake and gave my husband only half of his prescription. I have spent two days on the phone trying to get this straightened out. My husband is in treatment for cancer and has had a reaction to the therapy which caused him to break out in a rash over 70% of his body. This rash is very painful and itches constantly, to cause him to wait initially for the prescription for four days then to have to wait two more days to get the other half of the prescription is cruel! My final resolution was to call my insurance company who called Walgreens (with me on the phone) my insurance company asked them directly, what does the prescription say? The girl on the other end of the phone said two bottles. He said, how many did you give him? She said one. Then she said he could only have one. He said, no, the prescription says two! He told her step by step what to do and there was no more co-pay, we had already paid the co-pay with the first bottle which was only half of the order. She said she had to talk to the pharmacist and proceeded to hang up on him. He had to call back and talked to someone else and got it all straightened out. Called me back and told me we could pick it up tonight and to talk to Dave. So after waiting over an hour in line to pick up our prescription, Dave acted like he had never talked to the insurance company and didn’t want to give us the prescription. After quite a long conversation (which I don’t know how much he really understood) we finally got the prescription which he said he was only doing as a courtesy and hung up the phone on my husband.
Walgreens pharmacy is the worst that I have ever experienced! I am going to make every effort to never use them again. It is nothing to wait an hour in line waiting to pick up a prescription which was bad enough but this took the cake!
Same experience here too.
Wallgreens sent me a letter re Losartan [my blood pressure medication] having to do with bad batches and recalls. I call my local wallgreens at Miami gardens drive in north Miami beach fl. and was put on hold for 20 minutes and then hung up on. I went to the store and waited in line for my turn and then told the one pharmacist what happened. As it turns out she was a “floater” and had to be there as no one else showed up to work. Excuses and arguments is what I got. My city is very large and you can’t get or hold employees, why is that ?, Are you not paying them enough or not giving them decent benefits ?. I have 6 prescriptions now and I need a pharmacy that is there for me. I’m not buying shorts so when I call or need answers on my medication I don’t need excuses or to be given a hard time. I’m sure I’m not alone. Wallgreens you better fix this.
Fred Zackheim
is or will walgreens be looking into cbd “health/skin care products” ????
if so I would be interested in speaking with you…i’m a sales rep for
a large company I can be reached quickly
Hello,
Our Walgreen in Los Lunas, NM moved in about maybe 10 years ago. It’s been very nice and convenient. It is located on the corner of Main Street & Camelot. It normally has beautiful landscaping and the store is usually in good condition.
I’m writing because over the last year the quality of the store has really gone down.
-Entry carpet is very run down and dirty
-Inside floors are dirty
-Carts are dirt and rickety
-Outside concrete is dirty, with trash and cigarette buds.
-Parking lot is dirty with trash, dirt and cigarette buds, and dry weeds.
-Overall landscaping is not kept up (weeds, schrub trimming). Looks very bad.
Possibly new management? This store has a liquor dept., which I’m sure brings in a ton of revenue. This store is in our neighborhood, it’s a big part of our little community. It’s one of the first businesses that you see when you drive into town. Please help our community to look nice.
Thank you for your help and support.
Moni
TO WHOM IT MAY CONCERN:
I WAS TRYING TO PLACE AN ORDER TO BE SHIPPED TO A LOC. THAT WAS CLOSE TO ME TO AVOID PAYING THE TAX. BUT EVERYTIME I CLICKED ON THE LOC. IT WOULD NOT SHOW UP ON ORDER. I SPOKE TO THE LIVE AGENT AND SHE STATED THAT THERE WAS A RESTRITION ON THE ORDR? A RESTRITION? BUT SHE COULD NOT TELL ME WHAT THE SO CALLED RESTRICTION WAS. I WONDER WHY?
THE SHE STATED TO CALL THE 1800 NUMBER AND I SAID FOR WHAT? I THOUGH THAT YOU JOB WAS TTROUBLE SHOOT THE PROBLEM. WHAT A WASTE OF TIME. I WAS NHE BASICALLY DOES NOT KNOW HER JOB AND CAN’T GIVE STRAIGHT ANSWERS. WHAT CAN I SAY.
MY NUMBER IS 305-815-XXXX. IF YOU WOULD LIKE TO CALL. I WOULD LIKE TO GET THE ITEM FREE WITH A CODE FOR HER WASTING MY TIME.
THANKS,
MARIO VALERIO
PLEASE READ BELOW:
Below are the Chat details:-
Chat Started: Thursday, February 28, 2019, 22:59:29 (-0600)
Chat Origin: Retail Products
Agent Heroldine B
( 0s ) Heroldine B: Hi! My name is Heroldine B. How can I help you?
( 42s ) Visitor: I’M TRYING TO PICK LOC TO SHIP ITEM TO STORE, BUT I PICK THE STORE AND CLOSE THE MAP IT DISSAPERASS
( 1m 2s ) Heroldine B: I will be happy to assist you!
( 1m 4s ) Visitor: I WNAT THE LONG BEACG LOC
( 1m 13s ) Visitor: OK
( 1m 40s ) Heroldine B: I do apologize but you may have to add it back into your cart
( 1m 43s ) Visitor: MY ZIP 90813
( 1m 51s ) Visitor: YES
( 1m 58s ) Visitor: ADD WHAT?
( 2m 20s ) Visitor: THE LOC TO PICK UP
( 2m 24s ) Visitor: OR ITEM
( 2m 31s ) Heroldine B: Did you loose the items that was in your cart?
( 2m 36s ) Visitor: NO
( 2m 46s ) Heroldine B: Or you’re willing to pick up item ?
( 2m 50s ) Visitor: NO
( 2m 51s ) Heroldine B: Instead of shipped
( 2m 55s ) Visitor: YES
( 3m 11s ) Visitor: I DONT WANT THE SHIPPING FEE
( 3m 38s ) Visitor: THE LONG BEACH LOC. IS FINE
( 3m 44s ) Heroldine B: I do apologize at check out did it give option to ship to store?
( 3m 46s ) Visitor: TO PICK UP
( 4m 20s ) Visitor: YES, BUT WHEN CHOOSE IT AND CLOSE MAP IT DISSAPERS. ITOLD YOU THIS ALREADY
( 4m 43s ) Heroldine B: I do apologize but due to restriction of the order it may not be available
( 4m 57s ) Visitor: WHAT DO U MEAN
( 5m 1s ) Visitor: RESTRISTIONS
( 5m 4s ) Visitor: OF WHAT
( 5m 13s ) Visitor: OF WHAT
( 5m 48s ) Visitor: WHEN THE MAP OPENS UP AND I PUT MY ZIP THAT LOC SHOWS UP
( 5m 56s ) Visitor: SO WHATS THE PROBLEM
( 5m 59s ) Visitor: Z???
( 6m 1s ) Heroldine B: May I ask if you have cleared your cookies and cache please?
( 6m 14s ) Visitor: YES
( 6m 35s ) Visitor: YOU CANT ADD THE LOC
( 7m 0s ) Visitor: ?
( 7m 20s ) Visitor: OK. SO ARE YOU GONNA HELP OR WHAT
( 7m 42s ) Heroldine B: No in order to place an order please call in at 877-250-5823
( 7m 49s ) Visitor: WHY
( 7m 55s ) Visitor: WHY
( 7m 56s ) Visitor: WHY
( 7m 58s ) Visitor: WHY
( 7m 59s ) Visitor: WHY
( 8m 5s ) Heroldine B: Im unable to place the order
( 8m 10s ) Visitor: why
( 8m 15s ) Visitor: WHY
( 8m 19s ) Visitor: WHY
( 8m 22s ) Visitor: WHY
( 8m 24s ) Visitor: WHY3
( 8m 25s ) Visitor: WHY
( 8m 27s ) Visitor: WHY
( 8m 29s ) Visitor: WHY
( 8m 30s ) Visitor: WHY
( 8m 33s ) Visitor: WHY
( 9m 0s ) Heroldine B: I do apologize once again please call in at 877-250-5823 for better assistance
( 9m 15s ) Visitor: WHAT A JOKE. PLEASE
( 9m 17s ) Heroldine B: Is there anything else i can assist you with?
( 9m 35s ) Visitor: RESTRICTIONS AND CALL AND YOU DON’T HAVE A DEFITE ANSWER
( 9m 39s ) Visitor: JUST TO CALL
( 9m 50s ) Visitor: THAT HELP ME . NOT!
( 10m 11s ) Heroldine B: Chat do not do orders . You will have to call in
( 10m 19s ) Heroldine B: Place orders
( 11m 8s ) Visitor: NO I WONT. THE PROBLEM IS THAT YOU DON’T KNOW HOW TO GIVE ME AN ASWER. THE AGENT IS SUPPOSED TO THE TROUBLE SHOOTER, BUT YOUR BEING ONE
( 11m 20s ) Visitor: I KNOW THAT
( 11m 33s ) Visitor: AS FAR AS YOU DONT DO ORDERS
( 11m 57s ) Visitor: I’LL TAKE THIS UP WITH HEADQUARTERS
( 12m 10s ) Visitor: THANKS I GUESS
( 12m 14s ) Visitor: BYE
( 12m 32s ) Heroldine B: I do apologize but i unable to place the order in order to place the order you will have to call in we do not take cards over chat.I will have to end the chat for better assistance please call in
( 12m 45s ) Heroldine B: You’re more than welcome! It has been a pleasure helping you! I hope you have a great day. Thank you for being part of the Walgreens family!
Sent from Mail for Windows 10
I’ve tried to locate TheragranM for over 50 if I can find it with licopene would be wonderful. Walgreens bought this vitamin from the producers in 2005, so now in 2019 I’ve looked it up online and it says it’s not sold in stores, and it’s out of stock online. Great. I’ve already called customer service who put me to the online people and basically no one can tell me when this item will be back in stock. They said just keep checking back. How about production gets raped up so this item is in stock when people need to buy it?!
I’ve just recovered from a 3 yr battle with benign brain tumor that wasn’t diagnosed for 20 yrs. It’s like having another kid! I’ve finally learned the tumor is gone, so now I’m trying to address 2nd health issues and Drs wrote this on my papers. When will it be in stock?!
Through many years, PrimeMail (my previous mail order pharmacy through BCBS) provided excellent customer service, their website was always accurate and easy to use and deliveries were always as requested and on time. Since Walgreens Alliance RX took over PrimeMail online, it has been nothing short of a disaster. Their call center in Alabama should be closed due to the incompetent staff they employ there. Their website doesn’t reflect accurate information on available refills or order status, and they don’t seem to want to fix the issues. Worst of all they don’t have the ability to utilize their network of thousands of worldwide retail stores to help solve shortages and issues.
On 11/25/18, I attempted to refill one of my 90 day prescriptions. About 10 days later I was notified that there was a shortage of that life sustaining medication and it would not be available until 1/10/19 (six weeks in all). After several attempts, I reached a supervisor that said she would try to help and attempted to locate this medication at a local store. The local store never called back. Since I didn’t get any kind of followup on 1/10/19 or the next day, I called again on 1/12/19 and after two of the incompetent staff in the Alabama call center disconnected my call, I called again and spoke to a supervisor. She indicated that the medication was available and initiated an order for a 90 day supply (qty of 360 pills). Today when I looked on the website the next day, the order indicated a quantity of 112 pills. I called the call center again and the representative indicated that the order is for 360 pills that should ship in two days; but, I have no confidence of what will arrive and when. This company just completely sucks: They don’t care about their customers and they hire idiots to interface with us. I’m going to write to the CEO of Walgreens in Illinois to see if he knows what kind of lousy company he runs.
Where do I start? I have been a customer at the Walgreens at 2130 S. 17th St, for 9 years. I have always gotten my prescriptions filled there. And have patronized the store for other things as well (photos, essentials, cards, etc..) Recently there have been some changes in your corporate policies as far as tobacco products are concerned, I was in the store buying cigarettes which I do there fairly often. I was asked for ID to purchase the cigarettes. I did not have my id and the cashier tried to explain that there was a new corporate policy. And that is just fine. A man who I assume was the store assistant manager came up and was speaking to me. He was speaking to me in a condescending manner, Which is not only rude, but disrespectful. I was already annoyed because I did not have my identification and had an uber waiting outside. And the tone and manner that the manager was speaking to me just made me more upset. I got very mad and said somethings that I was wrong for saying. I called this young man a name that I should not have called him. And left the store angry.
Any way this evening I went to pick up my sons prescription, and this same assistant manager was following me around the store as I went to the pharmacy to get my son’s prescription. When I was in the pharmacy part of the store, he stood there with another employee staring at me as to intimidate me. When leaving the pharmacy, he approached me and informed me that I was not allowed on the store property and if I returned to the store that he would have me arrested for trespassing. This was the first time that I have been in the store since the other incident and there was absolutely no reason for this young man to follow me through the store, approach me or threaten me with the police. All I did was pick up a prescription, and thats all I was doing. I did not speak to him or act inappropriate until he approached me. He was rude, inappropriate and embarrassed me in front of other customers and store employees. Having been a loyal customer of Walgreens for many years, and this store in particular for the last 9 years. I have never been treated so poorly by management or your employees. And I certainly am upset about being threatened with the police. This assistant manager has no business being in a position of authority as he has no comprehension of customer service or what it entails. I did contact management before about the first incident and never received a reply. I feel that this needs to be addressed and this young man should not be in a position of authority. That position does not give him the right to treat store customers badly or talk to them in a condescending manner. There are much better suited individuals who would suit this job much better.
Thank you for your time and I look forward to a response.
Elyse Farber
Talk about pathetic. I have been doing business with Walgreens for many years. I just recently switched to a location closer to my work. What a mistake. The hired help there are clueless and could care less about taking care of the people in the drive up. I can guarantee you a 15 minute wait just to get acknowledged. Sometimes the cars are backed up 2 and 3 deep in both lanes yet we still sit for 15 to 20 minutes per car.
Today I was the only one in line and again I sat there for 15 minutes and never even was acknowledge I was there, even after 3 button calls and a honk of the horn.
That site is just horrible and should not have a drive up pharmacy if that’s all the better service they have.
Switching to CVS. Their stores are much cleaner and the outsides are better kept up, too.
Walgreens has become a threat to our nation’s public health by compounding our skyrocketing opiate crisis. Walgreens pharmacists routinely deny addicts seeking recovery from their horrid, deadly, chronic disease. People from lower socioeconomic neighborhoods, the LGBT community, and individuals living in areas deemed as hotbeds of drug use face the biggest hurdles in getting Walgreens to dispense life saving recovery Medications. It’s disgusting that Walgreens has turned its back to a recent release by the American Medical Association that Pharmicutical treatment is the first, important step, in putting chronic substance abuse disorder into remission. Meds like Methadone and Suboxone save many many lives. Unfortunately, Walgreens has decided to not care about the treatment of addiction disease, as they appear to do about putting other chronic diseases in remission by making medicines readily available. Shame on Walgreens Pharmacy Corporation for being a part of America’s opiate crisis instead of being a partner in trying to lesson its grip and the mounting death count of America’s young!!!
Complaint Regarding Walgreens Pharmacy Call Center
Cynthia Wilson
I live in Roswell, NM, but my Rheumatologist is in Lubbock, TX (approximately 300 miles away). I was in Lubbock for a doctor’s appointment and treatment for Rheumatoid Arthritis and came down with Sinusitis. I saw another doctor on 10/15/18 for this condition who accepts Blue Cross/Blue Shield Centennial insurance. The doctor sent the scripts to a United Market Pharmacy. Unfortunately, this store does not accept my insurance. This pharmacy suggested I either call the doctor and resend to Walgreens. The doctor’s office would not resend and suggested I ask for a transfer between the stores.
I called the Walgreen’s Pharmacy Call Center (806-762-0522, located in Lubbock, TX) and explained the situation. I was assured Walgreen’s accepted my NM insurance and they would transfer the 3 scripts to the store on Slide and 50th streets. This was at 4:27pm. Hearing no update, I called the same number at 5:24pm and was told the prescriptions were not found at a CVS store. I restated the scripts were at a United Pharmacy on 50th Street. They said they would call there. A few minutes later the Center called me and said they were having the scripts transferred to the aforementioned Walgreens. I called the Center back at 6:00pm and asked for an update. I was assured the scripts would be ready in 30-40 minutes for pickup.
I went to the store around 7:30pm. The Pharmacy staff had NO transfer paperwork and had received NO correspondence from the Center. I was concerned. Having no faith in the Center, I asked the store staff to check on my insurance and if it was accepted. Staff also called the Center to ask about my requests. Meanwhile, the Pharmacist was on the phone with the Center trying to get the transfer! I called the Center at 7:48pm. I asked about the status and was again reassured the transfer was done and the scripts were ready for pickup. I asked how that could be since I was at the store and no one knew anything about the request. After a long pause, I was told by the center that the woman I needed to talk to had stepped out but would be back in a few minutes. I said I would hold for them. I received a very curt response of, “ok” followed by a hang-up disconnection on the center’s side! How many other sick customers have received the same treatment? If it was an accidently disconnect, the Center had my phone number and could have called me back. No such call came to me. Therefore, the disconnect was deliberate.
Store staff told me my insurance was NOT acceptable but offered to fill the scripts. The discounted total would be over $200. Not having that amount, I did not get the antibiotic I needed. I paid $27.67 for the remaining 2 scripts. My family had to drive from Lubbock and Roswell last night to hand off my antibiotic.
Here’s a narrower list of my issues with this whole situation –
1. The Call Center deliberately and consistently mislead (lied to) me 4 times about –
a. BC/BS Centennial insurance NOT being accepted. Told me they checked for acceptable.
b. Willfully mislead me and the Store staff about the transfer of the scripts which did NOT happen until 7:48pm; not at 4:47pm
c. Continued to lie about the transfer and availability of the scripts and when cornered them in the lies, they hung up on me.
2. I have a compromised immune system and must have immediate care, or it goes into pneumonia within 24 hours. My health was jeopardized by the Center’s lack of care, negligence and deception.
3. It is apparent the Center had no intentions of fulfilling my request from the start. Had the Center been truthful from the start, I could have gotten the scripts filled before other pharmacies closed.
What Actions Desired –
1. I had to pay out-of-pocket ($27.67) for 2 of 3 prescribed medicines in me. I am requesting an immediate reimbursement of the funds. Otherwise, I think this is a scam to force customers to purchase prescriptions at full value, near the end of store closing.
2. I am requesting a response answering how this treatment happened and what actions will be taken to avoid in the future.
3. I suggest a review of procedures, policies and verbal procedures.
4. I recommend written reprimands for the Center staff for the flagrant, consistent and continued deceit which caused a delay in receiving my medications, endangering my health further and resulted in 2 family members handing off the medicines by car. The gas amount is approximately $50. I am formally requesting a reimbursement for that amount too.
I would like a phone or email response before the end of work on Monday, 10/22. Failure to notify me will result in this document being forwarded to the both NM and TX Insurance Regulatory Commissions, Blue Cross/Blue Shield feedback (my verbal complaint was logged today), as well as the CEO of Walgreens, et al. Other sources will be contacted as needed.
On 10/17, I attempted to submit my complaint via the online Walgreens complaint form. Unfortunately, upon hitting submit the screen reset to blank. The message said,”…unable to submit request. Please try again later”. walgreens.com/pharmacy/privacyComplaintForm/privacyComplaintForm.jsp I was able to submit the online form on 10/18 at 1:55pm (CST) walgreens.com/mktg/contactus/contact-us-forms.jsp?tier3Id=1075#!
My contact information is as follows:
Cynthia Wilson
(575) 910-XXXX
cawilson@ dfn.com
Roswell, NM 88201
On a positive note, I would like to compliment the Walgreen’s store staff, especially Lizzie for their sincerity and assistance. Their level of care, genuine concern and professionalism is what I am familiar in receiving. I commend them all to you. They did their level best to serve me and correct the grievous errors of the Call Center.
Respectfully.
In regards to complaint: Case #: 08350390 Demeria S. Consumer Relations.
I would like to take this time to thank the consumer relations department, Pharmacy Manager Tatiana at the Walgreens located at 6121 N. Broadway, Chicago, IL 60660 for her professionalism, attention to duty, and the time she took to answer all of my questions and concerns regarding my complaint against Anne, the Pharmacist, who I’ve had numerous issues against her for poor customer service. I hope all of the previous issues and problems I experienced at above location have been addressed and rectified. Thank you,
Best regards,
René
I visited the store at:
9423 SPRING GREEN BLVD
KATY, TX 77494
281-712-4084
The service in this store is the worst I have ever experienced in any store. I visited the store on August 11th at 5:57PM to pick up my prescription at the window, two cars were in front of me and they took about 15 minuets to get their prescriptions, When it was my turn it was now 6:10PM and the clerk (Alisa) said sorry we are closed, I told her that I need the prescription she said sorry we close at six my wife called the store manager to complain at told her to look at the video tape the store manager had the audacity to said it shows 6:01PM. I have had this bad service by this store before and took the time to complain to Corporate Offices which was a waste of time. My wife and I spent $11,000,00 through July at this drugstore. it is just the worst service imaginable that they would not give you the medicine you need. Obliviously I will never step a foot in Walgreens again.
Last week, my daughter and I traveled from St Louis MO, to Pittsburg KS for the Kansas Shrine Bowl. Half way thru our trip, my doctors office notified me that the antibiotic I was on was not working, and I would need to start using a new one immediately. I had the prescription sent to store #9049 on N Broadway for me to pick up when we got in town… only to find out their drugstore closes at 8pm! The manager on duty, James, upon hearing my dilemma, went to speak with the pharmacist, Kerri…. who then retrieved my prescription, and walked me to the front to make sure there were no complications checking out!! This store… these employees… are the epitome of what all companies should strive for!!
Hi my name is Mary and I routinely visit the San Jacinto store at 2261 E. Esplanade Ave because it is near to my home. I was in the store recently on Sat June 16th in the drugstore dept. I want to complain about the Manager at the store Mike Shaw. He was very RUDE to me on this day. He is very RUDE to the customers and I have seen and heard him being RUDE and ARROGANT to his own employees. This made me very uncomfortable as a customer to hear his language. After Sat I will no longer be spending my money at this store instead I will be transferring my orders to CVS or Rite Aid. This Manager Mike Shaw is very unprofessional. Thank you. Mary Williams
To Whom It May Concern,
I was at the #06503 Walgreens at 541 Bridgeport Ave, Milford, CT today to pick up my prescription, a customer had brought a small white dog into the store, had placed it on the drugstore counter and was letting the dog walk all over the drugstore counter at the checkout. The customer was having a conversation with the Pharmacist and the drugstore technician, and not one employee said anything to the customer about the dog. I was going to call the Health Dept. and the Drug Control Division but I wanted your reply first.
Thank you, and please contact me through my email
Nlbrown59@ hotmail.com
Norman Brown
I recently (began Feb. 2, 2018) had a problem with getting a very expensive prescription. I have a $10 deductible. However a pre authorization was needed from my insurance and the process started with my provider of service. My Walgreens is the one on Southport Supply Road in Southport NC. The young man trying to help me is named Tyler. Also the pharmacist at that time was also trying to help by trying to track down my provider and/or the insurance company. They both went above and beyond. I had as much luck as they did and had to go to corporate headquarters of my provider who got it dome in under 3 hrs. This was on Feb. 9th. I had to pay over a thousand dollars up front however because I had to have my medication. I made it within 3 hours of the 7 day deadline to receive my refund thanks to those at Walgreens. Bottom line, thanks to Tyler and all those who tried so hard to help me.
I have been reading all these negative complaints on Walgreens drugstore’s and I have always had good positive experience’s with my primary Walgreens drugstore and also wanted to compliment two people at another Walgreens drugstore I went to recently.
My wife had surgery on 12/15/17 and was released from Kadlec Hospital late on Saturday evening the next day. She was given three prescriptions to fill and it was already 8:30 pm and I know the drugstore closes at 9:00 pm. Knowing I would not have time to get to my primary drugstore before closing time the nurse called the closet drugstore #10478 at 1601 George Washington Way in Richland, Washington. The nurse spoke to Lola the tech. and explained our situation and the three prescriptions we were needing to fill. Lola told the nurse to have me get there as quickly as possible which I did. I arrived about 8:50 pm and as I walked up to the counter Lola asked me if I was the one needing the prescriptions for my wife. They were waiting for me and immediately filled the prescriptions when I handed them to her. I want to thank and compliment Lola and Don the pharmacist for being willing to fill three last minute prescriptions and solving my problem. Not only were they efficient, but they were also very friendly and accommodating.
I worked in retail all my life and these are the caliber of people you want representing your business. Please pass on my thanks and compliments to Lola and Don at store #10478.
Pharmacist David at your 15301 E IIliff Ave.store in Aurora, Co. incorrectly changed my refill record order from four to zero. Refused to reconsider. Hung up on me.
The worst experience ever at store # 05068 I had bought beer and a few minutes later realized some of the cans had exploded I realize it sometimes happens and when I went back to ask the manager after Explaining to her what happened to take it out of my trunk and please replace with another and asked for an appolgy she at that time accused me of damaging the product was hostile and rude all she had to do is say I am so sorry for that of course I can do that for you and I am so sorry for the inconvenience, well she was not trained correctly and hope she gets spoken to regarding this . I wlll never shop at a Walgreens ever !
I worked in the Walgreens Call Center in Muscle Shoals for 6 months. I got terminated because they allege that I was rude to a customer. Really they have no clue what rude is. I have watched the way management and the trainers have looked at me and acted towards me, like they hate me when they don’t know me. They let people walk around on the floor talking to people all the time instead of being on the phone, like they tell us we have to. They upgrade this person to a position that she shouldn’t be working at 4 months. They moved to do outbound at 6 months from starting. That is not long to be doing that. She has been written up for cussing 3 times, plays on her phone all the time, talks loud all the time about sex on the floor and the bosses don’t say anything. We have one supervisor that the only thing she does in exception calls, period. We have one that stays walking around half the time talking to people. She knows people are texting on their phones and I actually heard her tell one to send her a text while at work. That is not being a supervisor. Then she will going around yelling at us that we are talking to loud. Yelling at us. What is wrong with that sentence? This is also the same one that walks around talking half the time and wants people sending her texts at work. I did actually hear all of this myself. Another person in my training class was on a call with a customer when a supervisor came up to him and started fussing at him, while he was on the phone. He complained to management and was told point blank, “We don’t give a s**t.” Most recently, this week, one of the people I trained with was arrested for stealing money from a previous job. It was in our local newspaper where she was arrested and indicted. She was allowed to come back to work. How is that right? I would think you wouldn’t want someone there that has been arrested for stealing credit card numbers and using that number to charge stuff for her personal use. We get credit card numbers all day. It is obvious that they have favorites at work and then there are those that they don’t like. The ones that they like get extra stuff. They jumped at the chance to fire me when I only missed a total of 1 day in 6 months. I was always on time for everything. They let their special ones get away with whatever because they are special. We are told from training that we can’t have our cell phones on the floor because it is a HIPAA violation. Everyone has their phones out on the floor playing on them all day and nobody is walking around noticing it. The management only pays attention to what they want. What they fired me for, they amazingly didn’t hear anything the patient said except I want to talk to a supervisor. That is all they heard. I think that was completely wrong. How they are running things down here are completely wrong. They don’t care about anyone working here, period. It’s no wonder they can’t keep anyone. If you have any questions about this, please feel free to call me at (256)412-****.
I worked for Walgreens in Aug 2016 in the Zebulon NC location and never got paid. I have emailed several times with my address and phone # but still have yet to be paid!
I find it unconscionable that Walgreens purchases generic prescription meds from Indian manufacturers they know make many people very sick and/or don’t work. Their generic Nexium makes me violently ill with extreme vomiting, stomach cramps and diarrhea which I verified by trying it a second time a couple weeks after the first time with the same exact symptoms while I was totally healthy otherwise and feeling fine until taking it. After reading hundreds of accounts online about this and other generics from the Indian company making others extremely ill and not working for the illness or condition it was prescribed for, I asked the Walgreens pharmacist to exchange it for another US made generic but he told me all they have are Indian generics for this drug because “Walgreens purchases whatever the cheapest generic available is.” I asked if he knew of the Indian generics making others sick (in this case the manufacturer was Teva) and he said yes. I began researching this and other Indian drug companies online and found hundreds of testimonies on various blogs and news stories of how these foreign drug companies do not have to follow the same guidelines as US drug companies and end up with impurities and/or 3 or more times too much of the drug or not enough and read account after account of others they have made very ill and/or the drugs didn’t work for their illness or condition and information about lawsuits from patients they’ve made very ill or worse. I later learned my own niece also became violently ill with extreme vomiting, diarrhea etc after taking Teva generic for her thyroid meds. It is hard to believe that Walgreens continues to buy these sub-par and many times dangerous Indian drugs knowing they either don’t work or cause severe reactions to their customers just because they are cheaper. They should at least have other US made generics to choose if you have reactions even if a bit higher cost but they do not which caused me to move my prescriptions to CVS. I found out at the healthcare system I work for its drugstore of choice they partner with is CVS obviously due to this type of attitude that Walgreens has and their lack of regard for their customers’ health and safety. The sad part is there is a Walgreens less than 5 minutes from my home I wanted to patronize but I am now driving 15-20 minutes to a CVS to get US made generics to avoid getting so sick again. I feel Walgreens should really reconsider their policy of buying the cheapest foreign drugs no matter how many of its patients they may cause harm to if they want to prevent losing customers such as me. Hearing the policy straight from the Walgreens pharmacist that it’s all about whatever is cheapest causes me to distrust their over-the-counter Walgreens brands also, so I have completely stopped buying anything at their stores for me and my family and am spreading the word at work and throughout the healthcare system I work for to hopefully save others from getting sick from their generics. It’s a sad day when your drugstore we entrust our very health with and count on to help make us well and prevent illness are so callous and uncaring as to risk our health for the almighty dollar. Shame on you, Walgreens!!!!
I wanted to clarify my above statement – this was a PRESCRIPTION double-strength (40mg) Nexium I take – not the Walgreens OTC Nexium generic.
Walgreens is a pathetic company! Walgreens is completely unethical and should you decide to shop at this place know that you are not dealing with the best. (CVS is loads better). Walgreen store locations nation wide are below average. Walgreens store in particular located in Long Island City -3355 Crescent St #67, Long Island City, NY- is among the worst! I’ve seen customers treated poorly at this store location. Both CVS and Rite Aid are million times better than Walgreens. Never again for this terrible company.
Just found out Walgreens bought out Rite-Aid. So if you purchase at Rite-Aid you are really purchasing at Walgreens. The fact they they buy out competition speaks volumes. Terrible company
I have been a customer for 16 yrs. at your store #04502 399 LAKE MARIAN RD. CARPENTERSVILLE, IL 60110. Since I have been there that place changed management after management and drugstore Staff and Manager drugstore. The last staffs was wonderful and very friendly towards customers! The new staff .. they don’t make you feel important. Don’t they forget we are the reasons that Walgreens are in business? and growing? My prescriptions are very important to me! I don’t appreciate it that what I needed wasn’t ready. ..and my husband had to make a 2nd trip after a long day of work. I spoke to the technician in person what medications I needed; 1 was ready but the 2 wasn’t when he told me that 3 of them will be. My husband went back at 9:30 p.m. to get the 2 medications. They have to be more tentative, caring, listen to the customers. DON’T MESS WITH MY MEDICATIONS! ! IF YOU GUYS CARE ABOUT YOUR CUSTOMERS. .. TRAIN YOUR MANAGEMENT AND drugstore STAFF TO BE MORE CARING AND RESPECTFUL. Remember we can always go to CVS, WALMART drugstore, OSCO DRUG, ETC!
This walgreens is located in port huron mi on 10th street will never go there again.
The pharmacist thought we we drug seeking….A-holes!
My husband spent a week in the hospital.
Went to walgreens to fill his Norco prescription.
The pharmacist refused to fill it. Never explained why.
Just that he didn’t feel comfortable filling it.
What??? I’ve been going to walgreens since they opened.
A-holes!
By far the worst grocery place ive ever been to. First of all, your SALE on your ads, they do NOT follow. The lady who did my transaction does not even KNOW HOW TO GRANT THEIR REWARDS AND THEIR ADS… AND WHEN SHE SAID I CAN USE A MANUFACTURER TRANSACTION THEN LATER ON ANOTHER LADY SAID OH SO YOU WONT BE PAYING ANYTHING.. FYI.. I WILL SEE BE AND ITS BECAUSE ITS SALE!!! I am so frustrated going home, my 2 dryers ice cream melted waiting at the cashier trying to figure it out when i thought she knows what shes going to do coz she already said she will rang me up when im done. the ad sais 1.99 after the coupon and she didnt grant it, she still put 3.99 which its not supposed to be it! i am frustrated as hell and because the manager already said put it up as the same price… BUT SHE SAID NO! SO SHES BETTER THAN THE MANAGER? THERE WAS ALREADY A LONG LINE AND SHE JUST DOESNT EVEN KNOW WHAT TO DO. I AM FRUSTRATED AND I AM SO DISAPPOINTED!!! I WILL NEVER… EVER COME TO WALGREENS AGAIN!!! My first time going to CVS YESTERDAY WAS ONE OF THE BEST… THEIR REWARDS WORKS AND SAVES ME SO MUCH BETTER THAN WALGREENS!!!!!! I JUST DIDNT HAVE A CHOICE BECAUSE YOURE CLOSER AND I THOUGHT YOUR SALE ON ADS IS LEGIT! BUT ITS NOT!
Today for time number TWO, I was treated like s**t by drugstore staff @ store 4240 located at 3710 E. Washington Ave. In Madison, WI. Apprently the gentleman is a drugstore intern. I went thru the drive thru. He gave me the total of my prescriptions and when I told him that 1 of the prices was wrong and should have a discount applied, he immediately got an attitude. He even sighed to me over the intercom like “UGH, I guess I’ll have to take a look maam” and slammed the phone down. He came back to the phone a few minutes later and says “its going to take some time to work on it” in a very hostile voice like it was a problem! So, I say to him, “Is there a reason that you are being so nasty to me”? His reply was “Because Im trying to help you.” So I say to him, “So you need to be nasty to me because you’re trying to help me”? (Thinking to myself how this makes no sense) So I then say to him, “I just need to get my medicine, what do I need to do”? He told me to either come in or drive around and get back in line, so I do. When I get back to the window I ask him for his name so I can report him and he actually had the audacity to say to me “Im not telling you”!! Then he slams the phone down on me yet again and has someone else come help me. After getting my meds, I pull into a stall to call and talk to the store manager to get the gentlemans first name and the phone numner to the corporate office. I spoke to an assistant manager named Brittany, who did nothing but talk over me and make excuses for the gentlemans behavior and refuse to give me just his first name. I am BEYOND furious, but most of all my feelings are very hurt. I spend TONS of money at this particular Walgreens yet, they continue to treat me this way! Im reporting both of them to the corporate office and I will be taking all of my prescriptions and shopping needs elsewhere and let EVERYONE know the way they treat people and what I have had to go through NOT ONCE, BUT TWICE by different employees!!
I live in Lafayette Louisiana and is an LPN for a local physician office. The Walgreen there located on 920 west Gloria switch, 337-896-0128, drugstore department is one of the most unprofessional group of individuals I have seen. Everyone in that drugstore dept is rude. We call in ex, the patient calls to see if it is ready, their answer , they didn’t get it. So I’m having to double my work in recalling the rd in. The pharmacist tell me I pronounce the medication wrong in a rude attitude and laugh. The dr says I pronounced it right. I reall o not like calling in txt there. I have been a nurse for 22 years and have never had any problems with any other drugstore,but them. Thank you
I am a well known customer of Walgreens at 87th and cicero but, I have only one complaint with an employee named Jasmine. This is not the first time I had problems with this employee but, I thought I would give her another chance. I’m not the type of person to be harsh but, the only word that describes Jasmine is ” a scam artist”.
My experience with Jasmine at the cashier station made me feel very confused. The first thing she tried to do was to put my gift card purchase in the bag without scanning it. I quickly said “I would like $30.00 on the card” (foot locker) the total was $41.85 and gave her $42. She scanned it(?) and said something about you might not be able to use the card.(??) and some how my other purchased items are in the bag??? I was so confused and angry at this point that I just asked for my money back for everything. I had the receipt and to my surprise the gift card was not on it. She left her station to get another manager(Jorge) and asked if I wanted a cash drawer count. I said sure why not and when finished said everything checks out except .91 cents that I owed. Something just didn’t add up with my receipt, and the tender count report (which I have a copy). Since I was her first customer to open another cashier station and my true items didn’t add up to the tender count report (to spot check terminal accuracy).
I don’t wish to have these employees (managers?) let go of their jobs but, I would like them to be written up, and not see them at this location(87th & cicero hometown 60456), or up to ten miles of this store. Which I feel is a fair jesture.
In conclusion walgreens has always been my favorite store to shop but, I refuse to shop at a store that lies about having such good employees like Jasmine. Her name wasn’t even on the receipt)
I am being harassed by a pharmacist at the Linton Blvd store in Delray Beach, FL. I am 69 years old dealing with severe spinal problems and see a pain management doctor. I am told by the Dr. to fill my pain medication 2 days before the old prescription runs out which I try to do. I have never even tried filling it before that time. A particular pharmacist at the Linton Blvd store in Delray Beach, FL is harassing me and refusing to fill my prescriptions on time. She claims that because I fill a 30 day prescription after 28 days that I now have to wait a week beyond 30 days to get my prescription filled.
Some months, 7 to be exact, have 31 days but she doesn’t care. She claims it is at her discretion when to fill my prescriptions. Florida law says I may fill my prescription EVERY 28DAYS and at the discretion of the pharmacist even 3 days early.
It’s just 1 pharmacist that continues to treat my prescriptions in this manner. She has marked my account in the computer not to fill unless it’s 36
days on my next refill.
Who has given her this authority and is it legal ?
What can I do to get my prescriptions in time ?
I do feel that she is harassing me and I feel it should be illegal. Florida law says I can fill every 28 days so what can I do ?
Suggestions requested. I would take action against the pharmacist.
Walgreens HELP ME PLEASE
I went to fill m pain medication at wallgreens on rt 79 in heath ohio.well I was told an hour when I told them I had to get a ride because my car was broke down an ask there was anything they could do the pharmacist said he would try to hurry.I of course told him how much I appreciated it. Well when he called me up he was a completely different person. He had seen where I had a prescription at Kroger that I had picked up the day before. I tried to explain to him that I had to pay cash for that one and they we’re much cheaper on it and that all the my other ones we’re going to stay at wallgreens.( over 2000 dollars a month) that I just. had to save money where I could he VERY HATEFULLY told me I should have all my prescriptions at the same place. ask him if he was telling me to take my business to kroger? He ” well at least they would be in one place” and promptly turned his back on me and walked away. I can not his lack of professionalism. Well he is going to get his wish. I hope his boss is happy with his work. It’s sad, I have been with wallgreens for over 10 years and have never been treated so poorly.
I have been having ongoing issues with with the Walgreens at lake worth rd and state road 7 in wellington. Every now and again they charge me a co pay when they shouldn’t. I have asked them many times to correct and pay attention to my refill info. Unfortunately for when my husband picked up my recent refill they did it again. I did not realize it until I saw the charge on my credit card statement from the auto billing. I called the store and the drugstore reps blamed me for their error and also told me that if I had called them 2 weeks ago when it happened they would have been able to reprocess it and give me back the co pay. They had a too bad so sad attitude. they told me to take it up with the insurance. What they failed to understand is that they billed an insurance company that they should not have billed period…..they are lucky that my other insurance paid for something another company was to pay for 100%. the right thing to do is to give me a store credit for their error,figure out how to rectify it with the insurance that they should have billed….I tried speaking with a manager, was told none was in the store until tomorrow…..I should not have to chase people down to get quality customer service. They should have offered a resolution or at least offered to ask the manager to call me. I shouldn’t have to beg them to take my number. I have been using Walgreens for many many years….sounds like I need to give my family business to another company.
UPDATE: The store manager phoned today to apologize. I appreciated the call. I sincerely hope that customer care in the drugstore dept. will improve.
RE: Tilton, NH store, #10887
Our company of 20 people undertook a community service project: weeded a horrendously overgrown traffic island in the front of the Walgreens store, and planted it with beautiful fall mums to improve curbside appeal and access to several businesses on the street. We ran about an hour late, and it was hot, so I walked to the store and asked if they would donate 4 waters. The manager said, “no,” even after I pointed out how lovely the entrance to the store now is. Our company paid for all the plants and mulch, put in the labor, and Walgreens couldn’t even donate 4 waters. Now 20 people know how stingy Walgreens is and what a lousy community neighbor you are!
I was starting to use the drugstore on Southside Blvd in Jacksonville, FL and was trying to fill 2 prescriptions.
One was for a controlled substance. I was told that it could not be filled for 5 days because a specific pharmacist had to fill it so the same pharmacist could fill it all the time.
The prescription was handed back to me.
I elected to pick both prescriptions at the same time so I need to go back 5 days later to get my medications.
As a professional nurse practitioner this is unheard of. What if I was in pain and needed it right away?
Where we had lived before we had always used Walgreens. If this is your policy I will be forced to look for another drugstore.
Also I have been a registered Walgreens customer for many years. I went to return my shopping bags for recycling and was told they don’t do that. I always recycled my bags.
If other walgreens do it they should also. I should be company policy
I want to make a complain regarding the Walgreens located on 1511 86 street Brooklyn, ny 11228.
I went in to pick up pictures from the picture department all was well until I got home and found one of the 8×7 pictures was missing. so I went back and the lady that was there checked the machine and found that it got stuck in the printer. She was nice and apologetic, as I got home and went through the pictures I saw someone else’s pictures with my pictures and some of my pictures were missing. So I went back and the “photo guy” that was there was such a a**hole he took the pictures and slammed them on the counter like I did something wrong and started counting the pictures and slamming them down. His sarcasm was so disrespectful he said ” your pictures are all here have a nice day”( and throws the pictures on the table) his name was (MATHIAS). So I asked to speak the the manager (JUSTIN MARINO) who was just as sarcastic as the photo guy , who did absolutely nothing to help and when I told him how the photo guy treated us he simply said “I’ll speak to him”. *****( Corporate I hope u read this because these are the people you have working and representing your company. The incompetence is unbelievable , no costumer should be treated the way I was treated. P.S you’ve just lost a loyal customer
I have been trying for 4 days now to get onto the site. I am able to get on but can’t access the drugstore section. I need to order script and can’t this is very inconvenient and it isn’t my computer because I can get on every other website and this just started 4 days ago. Is there anyway someone can contact me to let me know what is going on. Having to call to refill script is not convenient for me.
Warning do not use walgreens photos for passports. The goverment will not allow photo due to poor photo. It will hold up your passport.
Not true in my experience. We had 3 new passport photos taken at Walgreens for my children and they were all accepted. 5 years ago we had 5 Walgreen passport photos taken at another Walgreens and they were accepted.
I am shocked to read that Walgreen pharmacists can refuse to fill prescriptions from medical professionals because of their beliefs. I am 75 years old and have had my scripts filled by Walgreens for so many years I can not remember a time when I didn’t. Going forward I will not only be going to CVS to have prescriptions filled, I will be doing all of my drug store shopping at other stores. I will no longer step foot in one of your stores unless I hear your policy has changed and all legal perscriptions will be filled by the pharmacist. I am so saddened that a company I loved does not respect their customers.
I was appalled when I read the drugstore “Walgreen Policy” of allowing employees’ personal opinions to deny customer service. When a person is HIRED to do JOB – then DO YOUR JOB. Judgmental, personal beliefs have nothing to do with DOING YOUR JOB. If everyone could INDULGE their personal, judgmental beliefs in the workforce: How about I think you’re too fat for that whopper? It clearly states in the bible about the Seven Deadly Sins – “Gluttony.” As a cashier: I refuse to accept your EBT card because of “sloth” assumption. As a PHARMACIST: I won’t fill your Viagra prescription because of “Lust.” Bible’s Seven Deadly Sins: Gluttony, Lust, Sloth, Envy, Greed, Pride, Wrath. In this article, I didn’t see any of the “sins” that deny the prescription being filled for her daughter’s birth control. Who is that pill-pusher behind the counter to judge the customer? Is Walgreens the same as Hobby Lobby or Chick Fil A? (which I don’t shop at either place) – maybe you should move to the Mideast where you can “stone” a woman for getting birth control. OBVIOUSLY, I’M GOING TO GET MY PRESCRIPTIONS FILLED ELSEWHERE.
Its very ignorant and in poor taste that you ran a tv commercial saying Wish a Veteran a Happy Veterans Day. You obviously don’t understand that Veteran’s Day is to honor those who served and those who died while serving. Think of it this way; your son died in Iraq and someone comes up to you and says: Happy Veteran’s Day. This is not the day to be commercialized!
Just wanted to let you know some company is using your name for credit card services, the number listed is 502-327-6041. I have filed a complaint with the fcc.
I will be writing you a letter also. I suppose this should notify Stefano Ressina. My family has a property in Columbus Ohio. It would be a very good location to put a Walgreen store. It needs one in this area. Please notify me if possible. Thank you
I am very disappointed with the manager Jason at store number 5644 at 120th and Washington in Northglenn Colorado. I have shopped at Walgreens for over 40 years I will never shop their again. I thought Walgreens had better morals then this manager had. I was informed by him my business was not important any more after he told my granddaughter she was fired if she didn’t go to the STORE’S he wanted her to to work your photo department. I was told you should be 18 to work that ,another thing he is doing wrong. But I just wanted to see if he was right about my business because if this is so then I will tell everyone how Walgreens is on Facebook and where ever I can. I think it’s crazy he thinks he can talk to people like that and he let me know I could call whoever he would still have his job so he doesn’t care. I am a manager and that is not how you treat people under any cirXXXXstance. Needless to say my granddaughter doesnt work their any more, I will help her before I let her keep working for a place that lets male a**holes run their company
While retired, tracking medical bills has become an onerous chore. I was pleased to discover by making a phone call to my local Walgreen’s pharmacist, that a Rx history is available through the ap, or at the store. I enhanced the app to include this feature, but the Rx History only dealt with current scrips and apparently, only to the start of this year. So I went to the store and was quickly given all Rx related data. It did not include other over the counter FSA items, but it was a start.
Then, As I am able to use the same registered quick pay feature and pick up scripts for my convalescing wife, requested a copy of Rxs connected to her. I was told that privacy rules prohibited that. Fortunately, the printout can be mailed and should arrive Monday or Tuesday. Hippa Rules compliance is just taken too far. we have fallen into a cauldron of scarlet adhesive and cannot get out.
As a former drugstore professional that Worked for Walgreens and us now retired myself I can tell you that HIPPA compliance is never taken too far. Most people are unaware of the consequences that are 8n place if HIPPA compliance is broken. First there would be the loss of employment, then comes the regulatory investigation by the Inspector General’s office and a possible loss of license to practice ever again, and if found quilty there is a minimum $5,000 per violation fine and up to 3 years in federal prison all for giving you a loved ones prescription information, incidentally ever prescription entry on those printouts would be considered a separate violation so if the patient had 50 scripts that I s 50 violations.
phyllis.dickerson at gmail.com
New staff at the Waldorf Walgreens all the workers are horrible more excuses than service. Never take responsibility for their actions/mass ups. No matter how severe the problem they don’t work with the customer. My son needed his medication for spasms he’s a quad, they made a mistake on the refill he ran out too soon they refused to take blame and work with insurance to fix the problem.
Before this staff came on board the service was great.
What type of training are these people receiving?
Please tell your advertising dept that their commercial about two old ladies taking off their towels at a nude beach offends me and does not make me want to shop at their store.
Greenwood Mississippi Walgreens drugstore is the worst. The male pharmacist is the rudest man I have ever encountered. Gray hair named Ken. Blatantly rude and shows zero assistance to customers. He acts as though he is doing Military (retired) a favor by allowing us to use Tri Care.
Even when my Doctor calls in my prescription two hours early I am still made to wait as it is never ready ahead of time. Long lines, condescending helpers are completely out of control. This chain has the worst customer satisfaction of any drugstore that I have ever used. I’m done with Walgreens. You all SUCK. A person that is sick should never have to return three times to get their meds. This is a constant with this XXXXXhouse. . Never again @ Walgreens in West Milford, New Jersey. 07480.
Aloha. I had such a bad experience last night which is by far the worse treatment ever I had ever experienced. I seriously can tell you that just cause of this bad time I had. I will never go to any Walgreens again. I need to get some issues on the board with an employee of yours and if it is true your policy. Okay let me break this down for you, I go to Walgreens atleast 4-5 times a week for a pack of cigarettes or two packs and maybe a few other things. Last night on Saturday October 8 around 9:43 pm will be the very last time I will ever go to any of your stores for anything. Due to the fact of being treated very badly the worst customer service at any store. last night I left your Kapiolani street store not believing what I went through I was shocked by my treatment even the person right behind me in line whom I did not know or never seen before told this employee something in my favor but your employee who”s name tag said “Dexter and beneath it it said shift lead”. okay here is the terrible ordeal I had to go through. Walked in the store. Used restroom. Got a can of diet cooke from the chill. walk to the Makaloa street registers but the soda on the counter and ask for a pack of U.S.A red. He asks for my I.D. (at this point I have never seen him before this day). So as I am handing Dexter my I.D. I say okay but I do not want you to scan it. So with a big smirk on his face he scans my I.D.. Clearly just after I tell him “i do not want him to scan my I.D’ he freakin scans it?????????. So I said I didn’t want him to scan he kept saying that he is going to scan it then I say but I told u not to scan it but you did it anyway against my wishes it has my D.O.B clearly on my legal Hawaii State drivers license which expires in 2019. His tone changes and he starts to get wise with me. So the man behind me was saying that is not right how I am being treated. Walmart don’t scan ID’s. Even the bank does not scan it. Especially when it has my D.O.B in bold capitol letters on the front of it. So I told him never mind I don’t want those items and his customer service sucks. I felt like I was treated very wrongly in this situation, if it is a policy of yours to scan when everyone else enters it by hand in the computer or has a daily rip of born before this date pad. It is a very bad policy if it is an active store policy. I should be given a right to chose if I want my I.D. scaned by anyone my I.D. which I own and have paid for with my own money. I don’t think will ever want to go back to any Walgreens just to be treated like I am nothing. I was your customer. I just got what I needed. I don’t give no one a hard time. I hope no one has to go through this terrible ordeal. Mahalo for all those years of being one of my favorite stores in Hawaii stores I was comfortable shopping at. Aloha
Actually you are incorrect the ID that you so loving say is ypurs that you paid for actually by law does nit belong to you it is actually property of your state, the reason you have to surrender it when you move to a new state and get a new ID. I found this out when I moved to Texas and changed my DL the DMV clerk asked for my old lincense, I said ok handed to her and she filed in this little box I asked her if they shredded them because I fear ID theft and she said “No once every month we have to mail them back to their respective states and they do whatever they want with them as every ID us property if the state that issues it and not actually the property of the person it is issued to, hence the reason we can seize your ID at any time, oh and remember sir driving is a privilege not a right.” As far as them scanning it no he should not have if you requested it not to be, though I do not understand the aversion to having it scanned as all that does is read tge information on the ID it is not like it gets reported to the state what you are purchasing, the stire doesn’t even track that unless you use your Rewards card.
I’m currently running an e-commerce store selectagedcarestore.com.au which sells products into Australia. I’m going to be in NYC next Friday and would like to speak to one of your client officer about drop shipping intact Australia via my online store
What is going on with all the MEXICAN MUSIC in the Walgreen’s store on Highland & Del Rosa, in San Bdno. CA 92404. THIS IS NOT MEXIFORIA YET! Due to the store’s late hours I have shopped there & each time I am accosted by Mexican Music. Play American music, or no music at all, or I will NOT be shopping there again.
As an employee I can tell you that they use preloaded area specific music “for the most part”. Managers have the ability to load there own music via SD card and really change the feel of the store. So if and when you go in there listen to see if it is a theme playing nothing but Spanish tracks or if it’s just a few songs. It should change up what it’s playing all the time and be very different all the time.
Ive been working for walgreens for 19 years my story is one of sadness and heart break there are very few people at the walgreens company who are willing to stand up for the rights of employees who first are making very little money and are excepted to do all the work while people in charge are also finding all kinds of ways of getting them fired when we speak up its sad assest protection is suppose to protect employee from all sorts discrimination they are part of the problem with store manager and dm its sad there are many district or called areas that there is click or a group that looks out for each other dm are friends with some store managers and not others and when thats the case employees suffer because its always there word against yours and it’s sad we never win especially when you done noting wrong basically is like sending an innocent person to without looking for the truth open door policy i wonder who thats for.as for my story stay toon we all need to do something even gathering together and all walking out and maybe some one Will listen… I willing.
I do not try to read comments by persons who are grammar illiterate. No periods or capital letters says a lot about the writer.
Hi I’ve been with Walgreen’s for 10 yrs. I got a Transfer to another Walgreens” I gave my notice to my Manager Shawn Nelson Hamilton Mt. that I talked to Sonja and she said she found me a job in Hemet Ca. that was for sure job’ ‘I gave notice to my Manager. I moved all my furniture to storage left my house” left my job!! had all the expense drove 1thousand 325 miles to Ca. motel gas food. I was told I was going to work march 24th ? and the Manager will call me from Walgreens in Hemet on Florida street. Waited for her call nothing” called the store left message with associate to call me about the job still no calls!!
so I got in my truck and drove to the store went in and ask for the Manager Becky got to talk to her about my transfer” she said what? I don’t know of any transfer from Mt.to my store. Now I have no job my house is gone living with some friend. I’ve called talk to Managers in Ca. nothing” no call backs !!! so I went to Ariz looking for more jobs with Walgreens” in Yuma Ariz so what can I do???? ‘my old Manager called me about a job in Hamilton Mt. again but I can’t afford the expense again that is long drive have no home any more. Please Help me”
Do yourself a favor and get the number to employee relations or the 800 number. Call and report that you were granted and transfer and then reversed it.
You are a a** for your comment.William
Where has customer service gone to? Long time client of CVS—since Walgreens is the “Preferred drugstore” by my insurance company!!! Boy, is my insurance company making a mistake, A BIG MISTAKE!!! CVS was & is the drugstore of “MY CHOICE”!!!! My mess may run a few dollars more but well worth it. I dropped off my scripts at Walgreens & requested for them to be put on hold as they were too early to be filled. Mistake–BIG MISTAKE!!! Called to have my medication refilled and it has been a nightmare.
1. When I called to get my meds refilled, I was advised no prescriptions were in my name to be filled, nor on hold.
2. I had to call then back about 2 hours later to see if they were found. Not the tech or whoever offered to call me back once located. I was advised when I CALLED, that the prescriptions have been found!!! Great, I advised to fill all prescriptions, please put easy open top lids & I would pick up the next day.
3. Went to pick up presciptions actually 2 days later and………
1. Only 3 scripts were filled–should of been 6
2. Easy cap were not put on the bottles
3. The pharmacist did not refilled 2 scripts: as they
were basically same type of med & needed to know v. which one was needed. In fact, 2 different type of meds.
4. Pharmacist advised will only refill for one month, which in the long run will cost me more & never had an issue getting it filled for 3 months as written by my doctor.
5. After I got home, I was so irritated would only give me one month, I called the store, spoke with pharmacist, advised no pharmacist has ever advised me they will only refill for one month at a time. Whose right is it of theirs to say will only prescribe for one month — insurance company determines that. Never had an issue with CVS!!!! Pharmacist finally agreed to refill as written & had pick up later. Once again, another trip back.
6. As I distribute my meds in the pill boxes, 1. I was given a prescription with a different person’s name in it. 2. Easy caps were not provided,therefore unable open medication. 3. Two not one but 2, YES TWO of my medications are missing and were not refilled. 4. Am I going back to Walgreens to have my scripts refilled again & requests to have the 2 missing scripts filled? NOT NI BUT HELL NO!! Found out CVS IS CHEAPER THAN WALGREENS!!!! Back to CVS I GO.
6. Adios Walgreens — don’t plan on seeing y’all again.
7. CVS HAS GREAT CUDTOMER SERVICE, NEVER EVER RECEIVED SOMEINE ELSE PRESCRIPTION & THEIR PHARMACIST NEVER REFUSED TO FILL MY MEDS AS SCRIPT WRITTEN!!!
GOODBYE FOREVER!!!
I submitted a request for a refill on6/27/2016at the Holland Road Walgreens in Va Beach,Va. When I looked up my script records they said this percription was filled on the 27th.So I went to pick it up on the29th&was told they were waiting for doctor approval&it was pending. I downloaded my records for proof that it was already filled. My question is who took my pills?&is that why all the people who work in this drugstore always seem like they’re on something? Because it is hard to believe that they are naturally as stupid as they act. All my prescriptions are being transfered to a more reliable drugstore. I will never shop for anything at Walgreens!!!!
F*ck savemart don’t shop close down employees prices stupid
Walgreens policy for refunding duplicate payments needs to be examined by both the federal government and states’ attorney generals for not refunding monies due customers. To use the excuse that they have to wait for an extended period of time after an insurance issues payment to them to refund a customer’s duplicate payment is nothing more than collecting interest on monies that are not Walgreens. They hand you meds approved by insurance companies and don’t hold the meds till the insurance company’s money has reached Walgreens bank account! For over three weeks they have been paid by the health insurance company and again by me! Walgreens don’t ignore this action… Much smaller issues have damaged a reputation of other companies and your not so big you can’t be damaged by the revelation that this is the way you do business!
Having just moved here several months ago, never having problems with my husband getting his methadone
back in Boston, we were shocked at how he was treated when he presented his prescription to Walgreens. Our normal Walgreens on 22nd st. in Naples Fl. said they couldn’t fill it cause the medicine was expired and didn’t know when they could get anymore, so they say.
May 4th, my husband had a late in the afternoon appt with his pain doctor and was to tired when he got home so I took it to another suggested Walgreens different from the Walgreens that we first went to. I gave it to the guy at the counter and he said they had to verify the prescription and call us the next day. I said, no problem. My husband, a handicap veteran with limited mobility called to see if it was ready the next day. The Walgreens drugstore at Neopolitian shopping center in Naples Florida, told him that the doctors did not return their call. So I called the doctor office and they said that no one called them. I asked them (the doctors) what should we do. Call the drugstore again and ask them again to call us, give them the number again so my husband decided to go over and speak to them in person. We told them that the doctor’s office was waiting for their call, to please call them and the pharmacist said No, we already did and they didn’t respond. and then added I will not fill this prescription either. Of course my husband was upset. He came home, made a list of Walgreen stores and headed out. the first two did not have it, the third walgreens store did have it. The pharmacist was very nice and proceeded to fill the prescription. She went to the computer and came back to tell my husband, I am so sorry, I cannot fill this prescription. My husband asked why and she said , honestly I don’t know why but you have been tagged to every Walgreens not to fill this prescription. (Note to Walgreens, especially Mr. Gregory Wasson, CEO) Could you even imagine the humiliation that my Handicap Veteran Husband had, realizing that the pharmacist that refused him earlier never told him that he would be denied a basic medicine that eases the pain he deals with everyday. Walgreens had given him this medicine before.. what happened between last month and this month?? This husband of mine, has served his country, worked hard all his life in order to be be humiliated like this !!!!
I know your office got my message because the walgreen store that started this ,called my cell phone. This man, Eric …… (must have had his office in a freezer because he had the personality of a frozen fish) that was the sense I got when trying to explain why I was upset, when you had to have told him to call me. He wouldn’t answer the questions that I had, i.e.: why was my husband refused. He said “I can’t tell you that” I said Why. he said because I am not allowed to.” Honestly is that the best you have to offer in the customer service dept. He could have cared less about how I felt. A cold fish would have been more accommodating than him. His pathetic explanation was that the DEA was making all the decisions…. REALLY? How come we got this a month ago? How come the 3rd walgreens store was ready to fill the prescription until she saw the “WARNING” How come the Concierge that we found could fill it, didn’t need to call the doctor? The worst thing about this was that the Concierge drugstore charged us $320 for the prescription but my husband feared he would not be able to get it any other way so paid for it. Is this what all seniors and or people with severe pain issues have to go through?
I found out that Walgreens got slap with a law suit over some mis -management of handing out pills.
One thing is for sure Walgreens, I would like to hear from the Corporate Office, as having underlain call me did not work out because he couldn’t have cared less. You have my email. Soooo, here’s my question to you. I would like someone from the corporate office to respond to me. You are a private corporation, but YOU have a public responsibility… Imagine if you will, your parent or family having to deal with this….
This is a complaint that also supports Janet and Charles Colemans complaints in April 2016.
I live with a debilitating Spinal cord disease that without my pain meds I can not walk or take care of myself. I live alone, I am 58 years old and have suffered with this non curing progressive desease sonce 2006, when a surgical tore my Spinal cord when doing a spinal fusion, which has left me totally disabled with a wheelchair not too far away.
I also had pain mgmt in Boston that helped my pain tremendously. Upon moving to Florida I have had to fight Co Stanley with pharmacists to fill my prescriptions from Walgreens. For the past 4 years my dr. (Board licensed pain doctor), that specializes in my disease has prescribed me oxycodone and methadone. This has been the only formula that helps to control my pain!! I have constantly had issues with Walgreens in Lakeland, Fl, to the point of being told you shouldn’t be taking these meds, believe me I would give anything not to HAVE to.
I can only go to walgreens because no other drugstore keeps these meds in Stock, or so they say. I have even had to produce my medical records that the pharmacist mgr has in order for them to believe me.
Now, the past 2 months I am told that they will not fill the methadone as it is an immediate release and should not be taken with oxycodone. I told my pain dr. This and he printed out a report from the fda.go that states clearly that methadone is an er/la which means extended release long acting medication.
I just took my last pill for the month and is due to be filled today, the pharmacist, LEE, refused to fill it and has put a note on my name in the computer stating that he will not fill this medication. I told him and showed him the report from the fda.gov, his answer was that research states not to take 2 immediate release medications. My dr. Says he is wrong and doesn’t know what he is talking about. I will now have to go to the emergency room because by tomorrow, Sunday I will be a 12 on the pain scale of 1-10.
This pharmacist and many others are playing a fatal game with patients that live in excruciating pain every day. It is not right!!!
I too, have never, ever, had a call made to my pain drs. Office. I have been going to this very reputable dr. For 4 years. There needs to be less blaming of the EDA and pharmacists blaming corporate as the reason they can’t fill it, and corporate saying that it is out of their control. It is wrong and I have been getting the run around from walgreens for a very long time. I am ready to talk to a lawyer about this.
Does walgreens really believe that they care about the customer? Well, people with disabilities and terminally ill, have no caring at all. It is wrong and inhumane to make people suffer in pain because of egos and power trips of these pharmacists, they would not have a job if not for us the patient. My sympathies go out to Janet and Charles, as I am in the same boat as you. Do I have to go back to Boston to live so I can get my medication?, which has its own challeges, economically for me.
As a former drugstore professional that us now retired I assure you the fda has it incorrect methadone is in fact listed as an immediate release medication by both the DEA (who ultimately makes the decision on controlled substances) and the drug manufacturers. See states like Florida, Georgia and Tennessee all have the same issue and are under severe scrutiny and an active opiod investigation by the DEA because of the “pill mills” in Florida. Florida has for many many years had “pill mills” where a person can go there from anywhere they want and pay a fee lets say $100 and the Board licensed pain management doctor wuth a legal DEA number will write the script for whatever the person asks for in whatever quantity they want, methadone, oxycodone, oxycontin, ms contin, percocet, and roxicet gave been the big 6, I personally have seen these in quantities of 240, 300 both of which are over the safe prescribed allowance we would call the doctor’s office they verified the script until we found out that they were “pill mills” by the DEA. This has created a lot of issues in Florida as you can imagine, the bad thing is most of the “pill mills” were considered to be “very reputable” doctors in their communities. Unfortunately every time tge DEA shuts diwn one 2 more spring up, controlled substances are big business. In Janet’s case above her problem comes in that they have been identified as “drugstore shoppers” this is the term used by the DEA to identify people who bounce frpm drugstore to drugstore trying to find controlled substances, hence tge reason the DEA does not allow a drugstore to tell a patient when they will get more controlled substances in (usually it is about every 3 days) or the quantities in which they receive saud controlled substance so if the script reads 90 pills the drugstore can only tell you “we don’t have the amount you need, We are not sure when we will get more and nothing says that we will get enough to fill this amount even then all we can do is hold on to your script and see what happens when our pills arrive” now thus statenent is not a corporate statement but rather obe by the DEA the regulatory agency over cobtrolled substances. These medications you both have described are in the hughest legal category of controlled substances called C2’s (CII) and just recently the DEA changed the status on regular hydrocodone to make it now a CII because of the diversion (fancy word for abuse)they have seen with it. In fact it is just in recent years that that the DEA gas allowed prescribers to send CII’s via escribe electronicly before it was required to be a physical paper script with 1 single medication on it, you coukd not write a script with several meds on it and a controlled substance unless the CS was a CIII or higher even at that most pharmacies preferred that all CSs have their own script. So see the issues you both have experienced is because of the very doctors in your state who were unscrupulous and just seeking money. As a drugstore professional I am sorry you have had these experiences but when the company tells you “I can’t tell you that” or “It’s not our decision our hands are tied” the aren’t lying.
How can you use the slogan “corner of happy and healthy” when you sell cigarettes? It’ s totally against what you are suppose to be. I would ditch the cigarettes and concentrate on the happy and healthy.
On Thursday, April 26, 2016, at store #0326 in Sunrise, Florida, I have never experienced in a retail store such a kind, extremely nice, patient, knowledgeable, professional employee as Markeisha. She went above and beyond her retail duties in the photo department. She is definitely a great asset to Walgreens and hoping Markeisha will have the opportunity for advancement. Thank you Markeisha.
Walgreens Corporate Office
RE: Store #13833 Riverside CA. 92501
I am writing this for my husband who is suffering for Severe Rheumatoid Arthritis and Chronic pain from Degenerative Disc Disorder; caused by being hit in cross walk by a truck. (Hit and run) in 1999. After many surgeries, his Pain Management physician, Dr. Lawrence Miller located in Beverly Hills CA and remote office in Santa Ana CA, installed a Medtronic Synchromed II Infusion pump (for the 2nd time-first one was replaced Oct. 2013 because the batteries stopped). Because Charles has seen Dr. Miller for over 12 years and Dr. Miller writes prescriptions for METHADONE for pain and PERCOCET for breakthrough pain. WE have the METHADONE filled in Santa Ana store #06388, because the pharmacist works well with Charles and is aware of his backstory. Charles also sees a Rheumatologist in Upland CA. Dr. Sebai who writes a multitude of prescriptions monthly, and a psychiatrist for issues (depression and Panic disorder-due to the accident) who writes a 30 day prescription for Clonazepam. All of the physicians work together to give Charles a “normal quality of life” which he will never have at age 54. Walgreens in Riverside argues daily about “discretion” when filling any Schedule II medication, when Charles has used for over 14 years and not abused any of his medications. I also realize that this email will be ignored and my disappointment and personal disgust will be disregarded. Yes, we have brought this to the Manager’s attention, over and over. There is never an apology when the dates are off and our personal calendar is correct. Santa Ana drugstore goes out of their way to help, Riverside even hangs up before the conversation is completed (Hangs up on Charles or myself) the telephone when we call, even if they even answer. We live in Riverside, otherwise we would have all of the medication filled in Santa Ana. I have driven three trips to Santa Ana this week alone, for medication refills, because Store #13833 has the worst customer service. I realize that my husband is just one customer and the store has many; and I am also seeing the added stress Charles goes through every time we have a problem with Riverside Walgreens. Speaking with other customers, we are not alone in our major disappointment with Walgreens drugstore.
Sincerely, Kimberlee Marshall-Coleman 951.525.XXXXX
Walgreens has the absolute worst service of any drugstore in America. I have had the wrong medications filled for my prescriptions, been billed incorrectly, waited hours sitting in a store while very ill, and am continually treated like no company should treat its customers. Last weekend was the last time I will ever go to a Walgreens again. I waited in a drive up for 12 minutes for someone to come to the window. No one did so I rang the buzzer thinking they might not be aware that I was waiting. No answer, waited 4 more minutes and rang again when “Angelina” at the Houston Town and Country Store answered from inside with the nastiest tone of voice and said “What? ” I responded I didn’t know if they were aware I was waiting for sometime and she said in an even worse tone “We will be with you shortly.” Mistakes happen, medications get delayed but there is no excuse for rude and nasty employees. Awful way to treat customers!
If you think they have the worst you obviously have never had your prescriptions filled in a Walmart, who actually are the worst. They used completely untrained staff who cannot even pronounce tge names of the medications, don’t know how to process savings cards, and have on numerous occasions even me tge wrong person’s medication and when I got home and discovered this, the untrained tech said just throw it away and cone get your meds. Hello you want me to keep or worse throw away someone else’s medication and protected health info?
I am Christopher Aburime, a Walgreens employee. Since I have been working at Walgreens, I observed that Walgreens very often produces Walgreens Version of the products it sells. And the Walgreens Versions are generally less expensive. But when I got to the Greeting Card Section, I observed that Walgreens sells Hallmark Greeting Cards and others. Walgreens has not started producing its own Greeting Cards. I think having Walgreens Greeting Cards will be a big boost in the business — generating large amounts of money and greater success for the Company, possibly hundreds of millions of dollars and great fame worldwide, throughout Christendom. Why ? Because as a Walgreens employee, I am quite interested in helping the Company grow and expand even to other parts and nations of the world. I am quite convinced that Walgreens renders first-class service to the people, and that this service should reach other nations, all nations and peoples if possible. Good service should be applauded. Walgreens has excellent service.
Besides working for Walgreens, I am also a writer, specializing in mostly divine literature, translation, and lexicography. My most recent publications include an English Bible, Dictionary, and Contemplating Human Wisdom.
Walgreens has a Wellness Package. And Jesus Christ, of course, is the Greatest Doctor. A doctor who heals so much as to raise the dead. He raises and heals Lazarus who was already four days dead and abandoned in a tomb. (John 11).
If Walgreens decides to produce its own Walgreens Cards in the near future, I will be very willing to assist by supplying Healing and Wellness Verses from the highest authorities of Life, Wellness and Eternal Life in my Bible which is Jesus Christ, Saint Paul, Saint John and others. Words from these authorities appeal to all Christendom forever. Cards having these Words of Life will sell everywhere, in all nations, all over the world. Selling these Cards, I believe, will be a great business and a great success.
walgreens is at it again their store drugstore will tell costumers lies. who puts too much medicine in a prescription bottle well i guess walgreens that way they can bill medicade more money. we all need to stick together on this the country is broke enough. some meds can be dangerous if you take to much. they are still makeing those calls they just paid out eleven million in class action lawsuits. when will they learn. they must be making to much money. using these practices.
Despite losing an $11 million dollar class action lawsuit for robocalling drugstore customers without their permission, Walgreens continues this practice. I have repeatedly contacted Walgreens on Pleasant Hill Road in Duluth, GA to stop them from robocalling me about prescriptions being ready. I think Walgreens needs to be repeatedly sued until they can stop this intrusive practice. I know if I lost $11 million dollars, I would change my ways, but I guess that’s not enough money for Walgreens to become concerned about their customer’s privacy.
No one cares, no one is protecting customers privacy or health, I am a former Walgreens pharmacist whom wrongfully was terminated after several complained I have made to HR regarding illigal practices at my store supported by our district drugstore manager.
Join the club. Attempted to fire me for taking the wrong days off of a vacation until I produced a copy of the schedule. Employee who was in charged of schedule got transferred and turns out was buddies with store manager who barely got a slap on the wrist. The one thing I can say that is undeniable is that they have this sort of illuminati group based on area with the DM being close to certain store managers. In turn, those store managers are close with a select group of ASM’s and on deck ASM-T’s and everyone else basically gets the sh*t waterfall after that. Any issue arises, they throw a minion under the bus and keep right on going.
For several years I have ordered at least 7 or more Photo calendars from Walgreen’s Photo. The quality is excellent. Last year and this year the shipping has been a nightmare. Today I received 3 calendars at my home in Nevada, theses were to be shipped to my sister in Minnesota. Your customer service agent refunded the shipping and I mailed them to her in Minnesota. However the cost was about four dollars more. When I went to resend the package, the address listed was the US post office several miles from my home with a mile long line. There is a post office less than a mile from my house which I was able to receive prompt service. Why wasn’t the UPS address on the label. The shipping address were not properly sent last year,also. But last year I had email confirmation and shipping notifications by email. This year I did not received email confirmation for the order or the shipping confirmation and I did not print because I have always received email confirmations and I do not like to waste paper and ink. It is troubling to place an order for 7 calendars to be shipped to 5 different addresses and the addresses are correct when I review the order but then revert to the shipping address that was on the page when I began the order when the order is shipped. I know one of the calendars has arrived at its destination and am waiting to determine if the others have reached their destination. Last year there were three or more mix ups despite the confirmation emails being correct.
Another problem, I was unable to order an 8th calendar when I tried because the order was being processed and it was unavailable to be ordered.
I hope you can upgrade or at least clear up the glitches in the ordering and shipping process. I am seriously considering finding another provider of calendars. Ordering should not be harder than making the calendar.
Thank you
My name is Monika K Gunder and Im a Licensed Massage Therapist. I am emailing to let you know how I can service you and your company as it relates to health and wellness for your comany’s employees.
Massage therapy is essential for good health. It is necessary for an overall healthy lifesytle.
Chair massage therapy is a great way to reduce tension that can develop in the workplace. The benefits achieved for employees make for a more productive work site, which in turn benefits the employer. Higher productivity means larger profits for the company. This is also a wonderful opportunity to show employees your appreciation for all their hard work and dedication. Iam positive you and your employees can benefit from ongoing mobile massage therapy once a week. I conduct corporate chair massages for other companies and the employeees love it.
Just 15 minutes of massage therapy can reduce muscle pain and tension, improve mood and increase energy. On-site massage is a valuable incentive that companies can offer to reward and motivate their teams.
I provide all the equipment, licensing and insurance needed.
Would you be available for a 15 minute over the phone consultation? I can easily answer all your questions and explain my program.
Im available on Mondays and Fridays from 9am till 2pm. Please let me know what works best for you.
Thanks in advance!
PS….Feel free to suggest other days and times that would work better for you.
Monika K. Gunder, LMT
773-979-XXXXX
Mypamperingpalms@XXXXXXXX
IMPORTANT TO YOU AND CUSTOMERS !!
Businesses are having ONE DAY SALES on Saturdays when people of 500 religions, including Jews are forbidden to work, buy or sell in the “Ten Commandments” by YAHWEH-GOD OF ISRAEL and God of the whole earth. They lose the ability to sell to them, and block them from receiving your benefits.
No other weekly day is commanded as no work. Deuteronomy 5:12-15; Exodus 31:12-18
Unions and businesses look for one day of rest. The only one that will work is God’s 7th day, Saturday, otherwise scheduling will still difficult to accommodate the faithful. One day off for the store as God commanded is profitable because all must buy in six days lowering payroll and expenses.
Pope Francis is trying to make Sunday the day of rest (no buying or selling) internationally; that does not benefit business, unions, energy savings, or families, because two days would then be required for NO buying or selling. Be blessed; God seeks to prosper those who bless His wisdom.
Please contact me back thank you Michael
I shop at the Walgreens on Ladson and Dorchester in Summerville South Carolina on a regular basis, meaning two to three times a week. I feel it completely unnecessary to be followed around the store by an employee that is supposed to be working in the drugstore department. She then goes to her manager (I can see all of this in the handy mirrors above) and whispers something which leads to them both looking over in my direction. The manager then comes over to me and asks me if I need help finding something. Of course at this point I realize that they must think I’m stealing and become so appalled I can’t shop in peace that I leave. While sitting in my car looking up the corporate number for Walgreens I see the drugstore employee walk out, with receipt paper and a pen, to the back of my vehicle and write down my license plate number. I got out to confront her and she claimed to be “writing down the red-box number.” The red-box was in front of my car. She had no reason to walk to the back of my car when the red-box and its number were In front of my car. I hope there will be some understanding to why this is so appalling considering how much time and money I put into my trips to Walgreens. Most of the employees recognize my face I’m sure. I hope this is taken care of with the most maturity and reason possible.
I visited the Walgreens (drugstore) at 841 Western Avenue in Lynn, MA to fill a prescription for my son. I am extremely displeased and disappointed in my experience there.
After waiting in line for several minutes (however, the only woman working the counter was very efficient), I showed her the prescription. She first said “I don’t think we have this, but let me check” and went to speak to one of the two pharmacists on-duty to inquire if the medicine was in stock. It was not. I asked when it would be in stock, and was informed “I don’t know.” I then asked if it could be ordered and was told “No, we can’t.” When I responded, in amazement, “Really!?” she nodded vigorously and apologetically, and proceeded to explain that the drugstore only re-orders the biggest-selling medicines, and that there was no way to help me. Considering that the prescription for my son is an extremely common drug for teenagers AND that I had previously had this same prescription filled before at this very Walgreens drugstore, I was stunned. Is this a policy of Walgreens drugstore as a whole, or just this Walgreens?
This experience has soured me on your company and its procedures for the foreseeable future. I will be taking my drugstore business to CVS from now on. I went to them immediately after this experience at the Western Avenue Walgreens in Lynn, MA. They didn’t have it in stock either, but ordered it the same evening, and had the medicine within two days.
We do business with the Menasha WI Walgreens. We have been treated very well by the drugstore staff – so well, in fact, that they alerted us to a possible adverse reaction to a newly prescribed drug and contacted our physician to advise him of the possible interaction problem. The doctor and the pharmacist came up with an alternative drug which treated the problem but did not affect my husband’s health. I am sure the pharmacist saved his life! I let the manager at the store know about this situation and how profoundly grateful we were. I figure everyone is quick to point out the wrongsd so it is also necessary to point out the rights, too. Thank you!
I visited a local Walgreens to get a prescription filled at 2815 Davison rd. Flint Michigan 48506 on Sunday January 10, around 9:00am. and at their drive thru and spoke with a drugstore tech. Named Johanna about my prescription. She told me my insurance company wouldn’t cover it without a pre authorization. I asked her why and she threw her hands up and told me” I don’t know that’s what’s on the screen. I asked huhh?? I said what do that mean,, she threw her hands up again and said I don’t no, you need to talk to yr doctor. So I told her Wow you sure have a bad attitude, I just asked you a question. She started throwing her hands up in the air again and said what. I explained, I just asked you a question and all you’ve shown is a terrible attitude and I’m just coming to get my medication, so she never even apologized until I told her I had a family member who worked at Walgreen whom I was going to consult about this problem. So I came back Wednesday January 13 2016 to see if my prescription was ready and a different tech. Told me it could take up to 72 hrs. So I told this tech I was never told that. So I called today 1/15/2016 and asked worker Bunny that I had talked to a shift lead Wednesday about my prescription and problem but I couldn’t remember her name so I asked her if they had a shift lead named tamika, She asked” what do you want to for” I’m not___” so I asked for a manager and she put Beth on the phone. Beth was Very professional about everything but This Johanna,, OMG bad, terrible, attitude and This Bunny was basically the same way. Been shopping at Walgreen for decades but I’d rather not shop somewhere where it’s unprofessional, disrespectful, bad, mean attitude workers. A question shouldn’t offend anyone working with Customers/ the public. Respectfully David Lattimore
Looking at all these complaints we need to boycott all your stores . it appears you ppl.do nothing to address your customer service in your drugstore dept.
i am very angry with your company For years when my mother was live she used your company for 10 or so prescriptions and i get 10 at your company myself though we are on medicare or she was. I have a prescription with your company for phenobarbital for my dog for over 5 years, I just found out yourcompany charged double the price as some of your competitors for this drug!!! Im outraged figuring ive been ripped off by thousands from price gouging by your company . I switched this drug to your competitor and probably will switch my other 10 medicaions to your competitor even though medicare pays for most of it. I leave like i stupidly trusted your firm and have been ripped off, shame on you. IM ALSO writing to your president. William Bures Norfolk CT
I was in the Walgreens in Burlington Iowa on Friday. I was using the photos copier to copy my pictures off my phone. As my pictures were downloading the machine froze up then my phone froze up. I asked for assistance and the guy came over and unplugged my phone. My phone went black and hasnt worked since! The guy who was helping me said he didnt know anything about phones and suggested I take my phone to my provider which i did and they were unable to fix it. So i called to talk to the manager at Walgreens to explain this situation to him. He was extremely rude and told me it wasn’t his problem! I had to purchase a new phone which cost me $400! Im very upset that Walgreens was no help to me! I used to do alot of business with them and so did my family but after the way i was treated we will no longer be customers at Walgreens. Iam hoping someone will see this and offer to hd lp me in some way. Thank you.
Walgreen at 5625 N. Ridge Ave in Chicago il 60660; drugstore department technician was very rude and unprofessional customer service when my boy friend when to pick up my prescription with my photo I.D for xnax. on the day of Jan 04 2016 in the afternoon time. The Pharmacist and store managers was informed about this incident. The pharmacist technician told him that there was a note on her prescription whereas only she can pick it up and my boy friend say no problem; I will contact her doctor in order to make changes and the pharmacist tech kept repeating saying with a rude attitude telling him the same thing; like my boy friend didn’t understand what she was saying; but he did in a nice by just saying I’ll contact her doctor to in order to make changes due to her disabilities..
That particular female Technician customer service performance had a very rude attitude.
Complaint by: Shawna Bohne at 312 975 XXXXX
Yes l went to order a pic, canvas of my brother who passed away in June! I ask the gentlemen to help me with a promo code, he just kept ignoring me said old pic, no promo l pulled it up on my phone,3 times he said no l felt Rotten customer service, have more respect for old people, more patients, he was rude, l want my promo 40% off thank you
I called walgreens and asked for a nasal flu shot and was told they had none but could order it for me. was told it would take 3 days. I ordered shot and asked if i should call them and was told they would call me. 4 days later i call and they said we tried to call you we have them at a store 20 miles away. I guess you didnt order it for me and was told no order I went into store and politely spoke to pharmacist and told her I wanted it ordered again. 4 days later I call to see if it came in and was told they could not order nasal flu shot for me buy they never called to let me know. so they jerked me around for 2 weeks. I guess they only hire un educated, inbred, stupid people. will never go to walgreens again
The Decline of American Health – by Mail
I used to be able to walk into a drugstore, hand over my prescription, have it filled effectively and efficiently and speak to a pharmacist I knew well, and who knew me, as I picked it up. Then came mail order pharmacies.
Insurance companies jumped on the bandwagon and sold the bill of goods to their clients as a huge cost saving measure. By ordering a 3 month supply of a drug at one time via mail order saved a fair amount of money for all involved, including the patients who received a bit of a price break.
Then some of the chain pharmacies saw the beauty of a 3 month supply and offered it to their customers. Fabulous! I could stop worrying about my medications being lost in the mail or stolen and get a cheaper 3 month supply with my friendly favorite pharmacist! How wrong I was.
I contacted the nameless, faceless medication program administrator to discuss it. No, they told me, you have to do it via mail. That’s how your company’s contract reads. No amount of arguing could convince them otherwise and the company I worked for has a benefits department that hates employees and doesn’t want to talk to them, much less accept suggestions for better coverage, so I was still left with mail order as my only option.
Over the years of mail order I will say that I never had any medication stolen or lost in the mail. But the third party manager was supposed to automatically refill my maintenance prescriptions, calling my doctor for refills if the prescription had run out. I can’t count the number of times this didn’t happen. There were many times when I ran out of a prescription for up to a week before the refill was properly sent out.
Patients are in a very vulnerable position. They cannot put a face to their pain and suffering if their maintenance medication orders are incorrect or not sent out properly. They cannot simply drive over to or walk over to or take a bus to their drugstore and speak with someone in person. They are forced to maneuver through a sometimes confusing menu of commands over the phone and then hope that the person answering the phone knows what they’re doing and what they’re talking about and will actually do what they are supposed to.
My problems with mail order drugstore are probably mild compared to some. I have not suffered horrible withdrawal effects from delayed orders nor has my health suffered terribly – except for my blood pressure when speaking to the drugstore benefit administrators.
What prompted me to write this was a recent long and wearing experience with a specialty drugstore. I have been on a medication for two years that can only be filled by a specialty drugstore. It is a drug that can only be approved after a step program, after most other drugs have been tried and failed to control a health issue.
For two years my medication was filled by a company that was problematic, but they got the medication to me, generally on time. The medication has to be refrigerated so it was delivered in a Styrofoam package and packed, top and bottom, with ice packs. I never received it with melted ice packs.
Then I changed insurance companies.
When I received my new insurance card, the first thing I did was check who administered the drugstore benefit and gave them a call, anticipating a refill of my specialty medication within a month or so. The rep unpleasantly advised me that they did not fill specialty orders. She confirmed that I could go through Big Pharma W for the prescription.
On September 15, 2015 my specialist sent a refill order to Big Pharma W Specialty drugstore. On September 23, after hearing nothing from Big Pharma W, I called them, was informed that the facility that would handle my order was in Pennsylvania and given their number. I contacted them advising that I had about a month-and-a-half of medication on-hand, inquiring as to the status of my order.
The Big Pharma W rep was nice and assured me that it would be immediately assigned to someone and I would have my drug in plenty of time before I ran out.
On October 9, 2015, I had still heard nothing back from Big Pharma W, so I again called their Specialty drugstore. I was told that still had not been assigned to someone but that the person I spoke with would take care of it and I would have my medication on time, even though I only had one dose left (injected every two weeks). I requested a return call with status and was told that it would take place.
On October 14, 2015 I called them again for status. I received pretty much the same runaround as before. Then on October 23 I spoke with them again. I had completely run out of medication and was faced with my next injection the following Saturday, Halloween, October 31. I was assured that it was an oversight, that all would be well. The rep assured me she was on top of it and would call me back that afternoon with status. No call. I followed up on Monday, October 26, unable to hide my frustration any longer. This rep was aghast that the situation had been going on for so long and promised to put things into action quickly. She called another department and assured me that I would receive my pre-filled syringes on Wednesday, October 28th.
I think you can guess what happened next – the drug was not delivered. I was busy with various things and didn’t even realize it hadn’t been delivered until too late Thursday to call, so I called first thing in the morning on Friday October 30th. This next rep was appalled at the shoddy treatment I had received. She laid out her plan to move things through rapidly to get the meds delivered by the next day. She said she would call me back very shortly. This call was at 7:51 AM (all times are Central). At 1:11 PM I called back and was informed that they were still working on it.
At 5:11 PM I called yet again and was told that two hours earlier my file had been marked that the insurance company (drugstore benefit manager) advised Big Pharma W that they were not contracted to fill this order. Nobody had called me. I demanded to be connected to the highest level manager on duty at the time. It was 6:11 PM in Pennsylvania and I was informed that all managers had gone for the day. I asked about a manager from a department and was transferred to a supervisor.
The supervisor listened to my story, read my file and jumped on things alternating putting me on hold and coming back to advise me of her progress, including her call to the drugstore management company to get a release for Big Pharma W to fill the order. After the final hold she told me that she had run over to the shipping area to get the order out at the very last moment and that the medication would, indeed, be delivered by Fed Ex the next day. She also advised me that she was putting through a formal complaint about my case that would launch an internal investigation.
Saturday came and went.
No medication.
Monday morning I called again, this time directly to the supervisor I had spoken to on Friday. She checked the Fed Ex tracking and said it was odd that the package was still in transit. Since the medication has to be refrigerated and cold packs don’t last too long I told her that, in that case, I would have to dispose of the medication when it arrived. She put me on two lengthy holds. The second time she came back and advised that a pharmacist was checking out information on the temperature requirements of the drug. I told her to call me back as I was not going to remain on hold any longer.
A short time later the pharmacist called me directly. He had spoken to the manufacturer of the drug and told me that when it arrived I should call them with the case number he gave me to describe the condition of the packaging and the drug and they would let me know if it was still safe and beneficial to be used.
The box from Big Pharma W appeared outside my door at about noon today, Monday November 2nd. The first thing I noticed was the shipping label. The package had been sent Next Business Day, not Next Day Priority. The ice packs had thawed and the medication was only protected on top, not all over. After contacting the manufacturer and being assured that the drug was safe, I called the supervisor back.
Her response to me after I told her about the shipping error was to say that things were done in such a hurry on Friday. I said that it was one more detail that slipped through the cracks. Her response was to tell me that she wished I wouldn’t call her any more, that she had done her best.
She needs to look for a new job.
I was lucky, I received my medication in time before I suffered any undue effects, but only by being a strong advocate for myself, by being insistent and firm. Many people do not know how to do that or are intimidated by an enormous and complicated system that depersonalizes one of the most personal experiences a person can have – receiving medication that will make life better for them, perhaps making life possible for them.
Someone needs to look at this system seriously. In addition to the obscene profits sometimes made by, or attempted to be made by Big Pharma, the whole process of how a patient receives their medication needs to be examined and made simpler. It does a body no good to have insurance if they cannot reap the benefits in a less painful manner.
DO NOT GET YOUR PHOTOS PRINTED OFF AT WALGREENS IN MUSTANG, OK. We had a HORRIBLE experience and will NEVER COME BACK!! They tried to tell me a pic my friend took was a professional picture and I needed a copyright! Are you fn kidding me!? First off, they took a great picture and made it look horrible…. you couldn’t give me the picture! Second, the “know-it-all” lady wanted to argue about it being professional. I said “Where is the watermark or name?” There isn’t one cause it wasn’t a professional picture!!! Jesus help these idiots at Walgreens!
I was checking out with a cashier {I think her name was Abby}. Another associate {older man} was giving her change for her drawer and taking money out of her drawer. I said, “I am getting ready to pay with a $100 dollar bill.” My total was about $32. The older man said, “I will take that” and took the $100 bill from my hand and walked away. The cashier proceeded with the transaction and gave me the receipt and change. As I was walking to the door, the older man said, “Maam, your $100”. He had 5 / $20’s in his hand. I said, “I already received my change from the cashier.” He said, “Maam, this is change from your $100” and tried to hand it to me. I said, “No, she already gave me my change”. He said, “This is your money.” and attempted to hand it to me again. The cashier was also trying to tell him. I said, “She gave me the change.” He said, “impossible.” I said, “My bill was $32 and she gave me $68 back.” He said, “From where.” I said, “From her drawer.” Abby was also trying to tell him. Very extreme: He said, “WHO RUNS THIS STORE”. He said, “If that is the case, show me the $100 in your drawer.” I said, “You took the $100. You need to give her the 5/$20’s.” He stopped, thought a minute, and was berating Abbey. “Don’t you ever do that again!!! That will be cause for termination!” I left as he continued to berate this young girl while other customers were in the store. I’m not sure what was going on with this man, but, the cashier knew exactly what she was doing and he did not. His actions were VERY UNPROFESSIONAL! The cashier, Abby, was very nice and helpful. Maybe, you should look to Abby as your management at this location. I could have very easily walked out the door with the extra $100.
My comment is in “moderation”. They probably won’t print it but that’s ok, I took a screen shot. I don’t plan on letting this go. I’ve been treated like I’m nothing by their staff long enough. It’s time for action to be taken. And I forgot the best news of it all…my husband is a lawyer and we’ve acXXXXulated enough evidence to go after them. If they want to treat a chronically ill person with an incurable disease with such contempt, they should be prepared to reap the consequences.
I have never had worse experience in my life than when I deal with Walgreens. They are all the same. The floater pharmacist are condescending, rude and downright judgemental. Always blame “corporate policies” when they are the ones that can fill rx’s as needed. As someone that’s been stupid enough to be a patient for 10 years with them, it ends today. They are more expensive than other pharmacies, and if you look it GoodRx, you can see the different in pricing. Look at all these complaints, look on the Web and you’ll see, they have the most, but nothing gets done to improve their negativity. The letters I plan writing, since I have doXXXXentation plus video recording of my encounters, will be posted everywhere. I have a good friend who does local news, I plan on meeting up with him about a story. It time they know, we are people who can’t be messed with. Done with them.
After reading a few of these comments it seems my problem with Walgreens in Carson City, Nv is the same everywhere else! Called all morning long, was on hold for 32 minutes until I hung up. Got in my car and came through the drive through only to wait another 10 minutes. Only to be told your prescription for your dog is being processed can you come back? Are you kidding me!! No choice, came back only to wait another 25 minutes. Ridiculous!!! Called the store manager from my car while waiting in line. He said, “we are sorry but I only have one technition back there.” Maybe they should have a few more…. Just saying!! This organization is ridiculous! If my insurance didn’t dictate were I would have to go I would definitely choose elsewhere!
10/24/2015
Pharmacist, Hana Choi
11907 VALLEY BLVD
EL MONTE, CA 91732
626-450-0536
This pharmacist interjected herself without my asking for her advice, counseling or her Anti Russian Language Opinion. Last year like now there is a major flare-up of parasites due to the large number of homeless people in this area causing an infestation on public transportation.
The doctor prescribed Permethrin Cream not a fluid this tube was manufactured by Actavis and when opened, nearly half of the contents spewed out under pressure like a missile made of milk splashing onto the carpet. The clerk was trying to do her job and said, “We have had a large number of complaints regarding this so we had to back order the Permethrin Cream in the blue tube from Perrigo, but it will not be here until Monday or Tuesday.” She was calling other Walgreens trying to find the product for me, I appreciate her effort.
I mentioned to the clerk that I was glad to deal with my regular doctor because he speaks fluent English that last year as in 2014, I had a rough time understanding a female doctor who is from Romania and had to speak with her in Russian. Hearing this the Pharmacist, Hana Choi immediately came rushing over and interjected that she was not going to fill the prescription!
She declared that I was not using it correctly so I replied if you are referring to nearly half of the contents squirting out under pressure and splashing onto the carpet as not being used correctly then you may want to issue a cream, not a liquid, because the doctor prescribed a cream not a liquid milk colored missile.
I told her there is not enough of the product to do any good. That I did not come over and try to get them to issue anything that their robot had been calling my cell phone since yesterday! Hanna Choi said, “I know it is in the computer and the doctor gave you two refills.” I asked why she was interjecting and refusing to refill the order that they had been asking me to pickup for two days?” I was polite when I asked her the question.
She glared at me and would not give a reason and stated, “I will not fill the order for you unless the doctor makes me!” The feeling that comes to mind here are a few things: 1. Hanna Choi may own stock in Actavis. 2. May hate people who speak Russia even though I am part Asian, English and Cherokee and around here I should learn Spanish and/or Mandarin.
I did call the manager and had a long talk with him over her actions and he said he will have his manager call me on Monday. I know that Corporate will not say or do much if anything with my complaint if it only comes from me, and it should be noted that I have been doing business with Walgreens most of life and I am 55 and until now I have never had a reason to make a complaint but I am in this case.
I will also have my attorney inform Walgreens Corporate Office regarding Ms. Hanna Choi because that will have their attention and she can explain her actions to them.
Walgreens drugstore at 3201 N. Broadway – on hold for 25 minutes and no answer – call to call back and demand that I talk with someone only to find out the order that was called in my my mother’s nurse was sitting there – unfilled – I told them to fill it and get it delivered. No delivery – I call yet again and was told the meds are out of stock – how is is that orders for medications for my mother just sit there and no one makes a call to me – and I have to call from my workplace and be left on hold and still no one will pick up the phone. Walgreens has gotten so big that they simply could care less about their customers or patients that depend on getting medicine in a timely fashion. UNBELIEVEABLE. All these fancy phone systems that keep give you blah blah blah crap information vs. letting you talk to a real person are of NO HELP ESPECIALLY TO SENIORS or people who have to really work for a living.
We arrived at the Texas City location at approximately 11:00 pm, after visiting the UTMB Urgent Care in League City, with my 2 year old grandson, who was having asthma. The pharmacist, told my daughter, that she would have to come back in the morning, because he had too many prescriptions to fill, even though, she was the only one there, at the time. This is totally unacceptable, from a 24 hour drugstore. Really, Walgreens? We wasted an entire evening getting my asthmatic grandson to the doctor, without being able to receive the necessary medicine he needed. Since this is the only 24 hour drugstore, in the area, Walgreens should hire more night staff, if this is the problem. What has happened to America?!
I went to Walgreeens and had coupons on my phone. I had bonus walgreens point coupon as well. I went to the counter to check out and none of my coupons were recognized. The girl that helped me at the counter was very nice and we used the paper coupons. All was good there, I asked her about the bonus point coupon and she told me I would have to talk to the manager ERIC GODSILL. I told her that would be fine and I didn’t want to hold her line up and she told me to meet him in the photo area. I went over there and got out my receipt and had my phone with the coupon. I started to ask him about this and he cut me off and said that the store had nothing to do with the app on my phone and to call a different number about the app. He has treated me rude before and I have seen him treat other customers as well as employees rude also. I was mad because he couldn’t even take about 1 minute to at least look at it and then tell me he couldn’t help. I felt like he was just blowing me off as he always does. i just wanted to have him look at my receipt. I told him he was an ass and walked out of the store but not before stopping at the cashier and with all the customers waiting to be checked out to let her know that he was the worse manager I have ever seen. When I got home, my blood pressure was 150/100 and my husband call the store and talked to ERIC GODSILL, ERIC was trying to cover his but and say that I wouldn’t let him get a word in, which is not the case. My husband told him we have been married over 30 years and has never seen me that upset before. He got XXXXXty with my husband and my husband gave it right back to him. He is a young kid with long hair and is just XXXXy flipping it around all the time like he is GOD. I will never go back to the Walgreens in Lawrenceburg Indiana again unless they make it right with me. Between me and my husband we are in there at least a few times a week, have all our prescriptions there, I shop there and spend thousands of dollars there every year. NO MORE until a new manager is there. I love the drugstore and all the staff but him, we are in there so much they know us by name. He hasn’t been there all that long and I hope not much longer or some other drugstore/store will get my money.
the walgreens in mesquite tx near horn high school is the worse manged store in the states
I applied for a job at Walgreen in nashville tennessee and went through all the interviews was told I had the job and never got a call back…then I see a sign up that they r hiring,all they want in their store are teens that don’t stay long and that they can pay minimum wage to..they don’t want people that will work and stay and grow with the company..all my experience and they would rather have kids working there..buttheads fine because that store will not last long because they can not keep people…
Dont feel bad everyone, in Des Moines, Iowa at a store by Drake University, I just had a psycho cashier actually REACH INTO MY BACKPACK and forceably shove a receipt in my bag. In the middle of writing an email corporate is NOT going to like.
Walgreens gave me wrong medicine and what did they do with mine..no one will contact me so I will cms
I have been going to Walgreens on Rt 59 & Airmont Road for years. The Pharmacists that work there and the assistants are the most poorly trained and managed I have ever seen. You can wait for your prescriptions for up to an hour. The personnel there has a high turnover rate for reasons you can only imagine. Just recently I drove up to their window to drop off and met a large line. I wondered what was taking so long and saw a man who was frustrated also and got out to look at a man simply waiting with his window closed. His license plate was ‘Mr. Mets’. We watched for several minutes while there was no attendent at the window. She finally appeared with prescriptions in hand. Obviously this man was waiting for his scripts instead of a simple drop off or pick up. When he saw everyone looking at him, he was heard saying do you have the rest yet and then said I will come back when he noticed he was being watched. The man who was watching everything from outside the window got back into his car and waited for the woman in front of him. She had the same idea to wait for his scripts but had a change of mind after witnessing this so, she simple said I will come inside and wait. The man drove up to the window and nobody was attending it. Hue buzzed and buzzed for a couple of minutes until the same female Walgreen’s attendant came back. He asked her if the man was simply picking off or waiting for the scripts and she confirmed he waited for the his scripts and he stated to her that there was a line of cars waiting and she should of advised him to either come back or inside the store since others were waiting to drop off or pick up. Since she did not apologize or give a proper reply, he asked for the manager and a irate prescriber adamantly said if he did not like the service, he could go somewhere else. She said something like this is not McDonalds and you can go somewhere else to get your fries! I was appaled at this woman’s behavior and how she would hold down any position. The man stormed off apparently shocked at this woman’s tirade. I left and will NEVER go back to Walgreen’s.
I made the mistake of going to the closer store and once again, they have failed me. I blame myself for STILL going to this mismanaged store. I clipped a coupon for olives on website and double checked my action so I would NOT have a problem. I get to register, put in my phone number and had my reward card scanned like you should and NO coupon was given to me. The sales person had to scan an ad for me to continue. Does anyone see that this store needs NEW management? My neighbor had same thing happen to him this week. I want NO gift card or even an apology as they are worthless in THIS store. How can this store be so bad and the other a few miles down US1 be so good? The answer is MANAGEMENT! I will bring this up at Spanish Lakes homeowners meeting coming up. I’m asking everyone to BOYCOTT this store completely! This is the LAST time I will ever email you about this horrible store. I am NOT alone in this. People just do not inform you of what goes on in this particular store. I only wish, I could convince you of this. Try being a secret shopper there and see for yourself.
Before i saw this , I sat down and wrote to the corporate offices .
My Question now after reading all these comments is . . . . . . .
“WHAT IF ANYTHING HAS BEEN DONE TO CORRECT
ANY /OR ALL OF THESE COMPLAINTS ? ? ?
Walgreens is the most pathetic drugstore ever they never get your order right they never have anything ready they forget to give you your prescriptions and the people are so rude and inconsiderate very unprofessional. I have never encountered a drugstore so slow and unprofessional as Walgreens on Copley Road in Akron Ohio I will transfer my prescriptions never go there again everyone that goes there complains they are so rude. They are so understaffed it is pathetic. They are constantly contacting the wrong doctor for my refills!!!!
I have always liked shopping at Walgreens. I always stop at the one in Franklin Park on Grand Ave. in Illinois. As I walk through the store picking up the things I need I see something you might have on sale and I pick it up.
When I get to the register there is so screen to show me what I have purchased or what the price is. I don’t know until I receive the receipt what I was charged for. I have never not been able to see the merchandise being rung up. To me this is a totally illegal and fraudulent practice.
When I get to my car and look over the receipt, the merchandise that I thought was on sale by your sale tags, these items are not the ones on sale. I ALWAYS wind up having to go back in the store to return these items. I am not shopping at your store anymore. I went back to the shelf and you are the only retail store that has your sale tags above your sale merchandise, not below it like everyone else. Everybody who thinks the merchandise is on sale is actually paying full price for the items. You don’t know it until you have already paid for it as to what you were charged.
I am going to get in touch with the networks and see if they could do an investigation about this scam that you are running. I am also going to check with the county and the state and see if this is a legal practice of yours. If this is constantly happening to me, it is happening to everyone. I also want how you have the printing on your ads and sale tags investigated.
Have a good day!
I called in 2 refill prescriptions on 8/24/15. I got confirmation that noted they were shipped on 8/25/15 with an expected delivery date of 9/1/15. They never arrived. First I tried to send an email to customerservice@mail2walgreens.com that was listed on the “We shipped your order” email. It kicked back as undeliverable. Next I called the toll free customer service number. I spoke to Lindsay. She told me that the package had been forwarded to another address and that I should contact the USPS to find out what happened to it.
So this morning (9/4/15) I tried again. I spoke to Karen. I explained what I was told the previous day. ((Now day 4 without my medications)). She told me to contact the USPS.
I told her that I made a transaction with Walgreens . I paid for the prescriptions, my health insurance had been billed. It’s not my fault that the delivery service that Walgreens uses screwed up. Karen told me that I’m wrong, not Walgreens. She said she would put me on hold and contact USPS to find out what happened. After another ten minutes on hold someone from USPS came on the phone and said that they do not have the package. Karen (Walgreens customer service) did not stay on the line. She dumped my call off to the USPS which could not do anything to assist me. Finally, I called back and spoke to Alea she was very helpful compared to my previous contacts. She said she would try to get me a small supply from a local Walgreens store until the shipment could be located and gave me a reference number We’ll see if anything gets resolved. Based on the events of the past few days, I don’t really expect a lot. But I’m hopeful. I just needed to doXXXXent what has transpired in case anything happens to me as a result of not taking these medications.
I was visiting your website, searching for your corporate Organizational Chart and could not locate it. I need it for a final project I am working on with three other students at Robert Morris University, Chicago IL. We would also like to submit an on – line questionnaire for one of your HR professional to complete if possible. If you e-mail me then I could e-mail the questionnaire back to you.
Dear Walgreens,, I am a 53 year old, disabled woman w/ a clean record, intelligence and honesty. Now I know that you can’t just take my word for it, but,, I have been filling the same prescriptions from the Dr., through the same drugstore for a long while now and never before had a problem,,, until today. Every time,, and this is an important point, every time I needed to know if there was enough,, ” 90, 10mg. tablets of methadone. ” to fill my prescription. I have been made aware of your policy to not give out that information. When I would call and ask for someone in the drugstore, instead of asking someone in the care center,, ( and let me just stop n say, it bothers me when I think I’m be put through to the actual drugstore, and I’m not. It makes one feel as if I’ve been tricked w/ what can be construed as an attempt to screen calls. ) ANYWAY,, As long as I asked for someone in the drugstore,, the person on the other end would tell me. Again ,, that it was every time, be it boy, girl, man, woman,, whatever. Then,, today,, I get stonewalled. They kept saying who was it I had been speaking to,, as if I tell them, boy is that person in trouble. Now keep in mind, occasionally, I would get attitude from the first person because I didn’t want to discuss my issue w/ them,, Well I don’t, and I’ve had other inquiries before as well,, only to be told that, “I would have to ask someone in the drugstore. I don’ don’t want to have to tell my personal information to a go between call screener,, only to have to explain it all over again, OR,, if they made it an issue, or if there was some supervisor there or something . Or maybe they hired all new staff and there wasn’t anybody there who was familiar w/ me or my history. Or maybe they ALL suddenly got cross your t’s and dot your i’s perfect,, as i was informed that she herself “Never” had personally and didn’t know of anyone else who had,, and she’d been there for over two years. Again.. every time, before. As I said earlier,, I am aware of your policy,, and the fact that ,, for me personally,, to just hop in a car and drive down there every day to find out,, IS a hardship,,, is not your problem. My advanced pain medication specialist prescribes it for me for pain because the morphine’s side effects,, for me were too much. I have NO background of criminal behavior,,, NONE.. So if someone there at the Walgreens drugstore on the northeast corner of 35th Ave. and Northern,, Can’t get thier nose back into joint. then I will take my business elsewhare. In fact I’ll do myself a favor, and not hold my breath. Gena Dougherty, 08/11/1962. My address and phone number are matters of your records,, if you wish to contact me. Please do not use it for any other reason, or sell it. Thank You
I visited the store at coral Gate in Coral way and SW 35th Ave. I left two prescriptions they call me they were ready for pick up. I am 79 years old and I have a back surgery I am recovering from. They gave me one of my prescriptions and they told me that the inhaler was pick up on the 23rd by someone, I asked to speak to the manager and they told me that the manager will not be in the store until 6:00PM. I called the phone and asked for the status of the medication and it said it was waiting to be picked up. I called the store and asked to speak to the manager. A person answered me in Spanish saying she was the manager. She put me on hold to pick up my call from the drugstore. She did and asked my name she look at my archive records and she said hold and never answered back. The called was hang up and I called three times more to asked for the manager and they hanged the call on me. This is negligence on their part to treat customers that way. I sounded upset but I was treating everybody in a proper way.
Your help in this matter is appreciated!
Sincerely,
Ana
I was desperate to go to a drugstore that opened before 9 am – so forced to go to walgreens. Again they did not disappoint me with their usual poor customer service, lack of caring, and treating customers as they are a slight annoyance. The tone of the person behind the counter couldn’t be more robotic or uninterested. Why do they have these jobs if they obviously hate people and or hate what they do??? I was filling a prescription for a 5 year old and asked if a flavor could be added. To which this incredibly ‘unwilling to help’ person said she would let me know after she pulls the order since it’s determined by the manufacturer. I asked if the flavor tasted any good, to which she replied in a serious albeit snotty tone that ‘no one here has tasted a child’s medication’. I looked at her stunned thinking you are just ridiculous. I was under the impression that a drugstore was a place to go for advice, and I was looking for advice on the taste of a child’s medication to see if it was tolerable and to see if maybe anyone there (3 people behind the counter at the time) had heard anything at all from other parents on their success. Nothing – blank stare. Annoyed disgust looking at me across the counter. I had recently asked the pharmacist at rite aid a similar question and he came back with several positive/helpful comments, ideas, and feedback. I will continue to avoid walgreens drugstore at all cost!
Do you really like customers???
One more thing this employee obviously knew what the procedure was and that they would count the till and of course the till would come out right discrediting the customer because she has done this before. After just getting out of the hospital this was the last thing I needed I just wanted to go home. Walgreens do you really think I would go through all of this over $15.00 give me a break. That’s ridiculous I had not ever driven away from the window yet. So be it! Your the ones who will loose business because like I said I manage a huge apartment complex just blocks from your store and know a lot of people and word of mouth is a powerful thing.
Day before yesterday I sliced my arm wide open and just got out of the hospital I go through the drive window to pick up my prescription, the prescription is $2.60 I give the girl a $20 bill when I open the envelope there is $ 2.40 I immediately push the call buttom she comes back to the window I tell her she still owes me $15.00 she gets her manager and tells him she cant remember what she give me(odd she just did the transaction) so he counts the till and says it came out on the money, so its obvious there employee has pocketed the money but they quickly dismiss that there employee did not take it. needless to say I am very angered by this time because there saying that must of made a mistake. wrong! This manager Cory at the Olympia WA walgreens is standing there with this smile on his face as if I was some kind of criminal and trying to pull some kind of quick one on them. wrong again! so I told them to keep there $2.40 and give it to the female that did this because I am not excepting this as my change. so I paid $20.00 for a $2.60 prescription because they refused to question the employee cause there so sure that she did not pocket the money cause there till was right on. You cant tell me they have never caught an employee steeling from them before. Word of mouth is a very powerful thing and they better be watching that employee very close because sooner or later she will do it again and by this time its to late because I will be telling my story to everyone I know and I know a lot of people in Olympia I grew up here they will have hurt there business by a lot because they treat there customers like criminals. I will never give them my business again.
I recently went to walgreens to fill my prescription like i do every month and was told they wouldnt have my medication for 2 weeks..i normally would wait but this was my pain medication i take for the bloodclot in my leg so i tried another walgreens and they didnt have it either so i had no choice to go elsewhere..i returned to walgreens the following month to be told they were no longer filling my prescriptions because i went elsewhere and they want their customers to be faithful..so i went to another walgreens and she put my prescription in the computer and said sorry we r no longer filling your prescriptions its in the computer..i was so humiliated i walked out of the store crying..if i could of delt with the pain for 2weeks believe me i would of but some days the pain in my legs is so bad i cant even walk..i feel they discriminated against me because i couldnt handle the pain for 2 weeks n thats sickening…my whole family has stopped using walgreens because of this n i have a huge family.. Stacy Bill- lindenwold new jersey
I went in to walgreens in Deltona, FL yesterday. My uncle was in an accident and I will be flying to New Jersey in two days to be there for him. When I explained the situation to the pharmacist (to make sure I have enough meds to take with me when I go) he asked what insurance I had. I said Medicaid. He followed with “people with Medicaid shouldn’t be going on vacation”. I said excuse me, to make sure I heard correct. He repeated “people with Medicaid don’t take vacations, I don’t know what to tell you”. I had a panic attack before I made it to my car. With my two year old daughter with me. So disrespectful.
Omg, that is awful. I no longer shop at Walgreens due to their lack of concern for their customers. Please post this on social media so it can go viral.
I have given my business to Walgreens for DECADES. I even shop for groceries there in spite of the fact that they’re much LESS EXPENSIVE at Publix, or grocery stores. I walked into Walgreens yesterday with a script my dentist gave me for pain and the half witted female (KIMBERLY ANDERSON) who got her claws on my prescription actually THREW IT IN THE TRASH as if I were some criminal seeking 30 of your precious pain meds.
If she had GOTTEN OFF HER ASS and simply talked to me she would have learned that my meds changed and I no longer was taking the medication that led her to trash my script.
WORSE STILL, this female, with the personality of a toad, called my doctor and pissed in his ear about how I shouldn’t have painkillers after surgery.
Now, as a result of KIMBERLY ANDERSON’S ineptitude I have to drive 50 miles to see yet another doctor to complete my procedure, OR I can spend my recovery in intense pain. This imbecile wasted hours of my time and effort, which could have been avoided if she had simply spoken to me.
You can’t have pharmacists with the personality and IQ of a toad AND expect to have happy customers. You SIMPLY DO NOT throw away a persons pain prescription when they’re about to have surgery before you even say a word to them! WRONG WRONG WRONG.
I see by the amount of complaints you have that you must have many KIMBERLY ANDERSONS working for you. I will NEVER spend a penny in a Walgreens again unless I know you’re losing money on the sale.
Congratulations KIMBERLY ANDERSON, you turned a happy and loyal customer into ANOTHER person who HATES WALGREENS!!
After a day spent in the ER with my spouse, I had to fill some prescriptions. While I was waiting in the walk in clinic area near the prescription counter, I saw a woman come and grab one of the chairs in the waiting room explaining that her mother needed to sit down. After several minutes the lady who took the chair gets within view and she sets the chair down and behind her is an extremely elderly lady who is using a walker and has to sit every few steps to rest up to go a few steps further. I asked the drugstore people where the courtesy wheelchair is and they say they don’t have any. I was stupefied as to why this drugstore located just outside of a huge retirement community wouldn’t have courtesy wheelchairs. When the medical person on duty came out I stated to her that there should be courtesy wheelchairs made available for their customers and her condescending response to me was “this is a walk in clinic” . I was flabbergasted to say the least. I then talked with the manager of the store and was told by her that “there is no place to plug a wheelchair in”. I said it doesn’t have to plug in, just something for their customers to be able to sit in and be scooted across the store in, that is pushed by who they are there with. The manager informed me her hands are tied by corporate and that I should contact corporate to be heard. In closing I would like to say that directly across the street from Walgreens is a CVS drugstore that DOES provide a cart which offers people who are having mobility problems a way of getting around in their store. Six months from this day, July 28, 2015 if there is not a courtesy cart in the Walgreens store for those with mobility problems, I will transfer my business to CVS drugstore.
I am trying to email someone about a serious compaint and I’m getting frustrated because I can’t find any actual email address for Walgreen’s
After reading so many complaints I’ll only be shopping at Walgreens when no other drugstore is available, so you may guess when that’ll be.
Even though I have only shopped at Walgreens a few times, for some reason during those times the experience has been neither friendly or unfriendly, something like purchasing something from an outfit having all the charm and personality of a vending machine.
I must say that I’m shocked at so many negative comments, if it had been one or two, I would have dismissed them as being from chronically malcontents, but look!
It appears to me that there is something seriously wrong, and it also seems that nobody at Walgreens Corporate Headquarters in Illinois is looking at these comments.
I have been using wallgreens for a long time over 30 years .and now im looking to change I am so feed up, every time I have to go to the store to pick up my meds and my foster childrens meds I have to tell them to please read the computer and then they say oh yea I see it , along with my medicine I have to keep telling them I have a crestor card for money off , the funny thing is they gave this to me. Today I have had it I am going to find somewhere else to go. I asked to talk to the pharmacist and she would not acknowledge me said she was busy.i have 2 foster children that are on bipolar meds and myself I take meds as well, I dont need to be treated like I dont matter I will take my business else where they are so rude
Went to Virginia Beach to visit with my son – stayed longer than planned – had to refill my medication. I went to Walgreens on Virginia Beach & Independence Blvd. – was in shocked at the price they charged me – I live in North Carolina get my prescription for $29.99 (not at Walgreens) – they charged me $51.00 for the same thyroid pill that I take. I am 70 years old and speak for senior citizens – this is why some senior citizens can’t afford their medications. This is a terrible mark-up – I will never go to Walgreens again for Meds.
I have been dealing at the same Walgreens in Clermont, FL for 12 years since we moved here. During the last couple of years I have had problems off and on getting my pain medications filled. It was always some ludicrous refusal to fill them but they eventually did fill them. I have a morphine pump for nerve damage in my spine and up until October, the pump plus a moderate prescription for oral meds for breakthrough pain kept me very comfortable. But then the pump broke and when they went to replace it found my catheter was blocked. I had to immediately be placed on oral medication to replace the pump action. After 3 months of working with my doctor on trying different meds and different doses/intervals, etc., we finally found that 100 mg. of ER morphine every 8 hours, combined with 8 mg. of dilaudid as needed, was the right combination to keep me reasonably comfortabale. If you know about pumps versus oral meds, and you’d think a licensed pharmacist would be informed, that the percentage of switching is 300 to 1. In other words it takes 300 times the amount of oral medication to achieve what 1 amount would provide through the pump. My pharmacist at Walgreens (who isn’t exactly warm and fuzzy to start with) apparently didn’t like the amount of medication I was being prescribed, despite the fact that she isn’t a doctor and knows nothing about pain pumps or the cross over amounts with oral meds. I guess she made it her mission at this point to stop giving me my medications. Every month when I went in, despite having a legal prescription, from a reputable doctor, not drugstore shopping, not doctor shopping, etc., I would leave Walgreens in tears. They treated me like a sub-human or drug dealer. J knew I wasn’t the only one, because I happened to be in the store another day when a man went off on her for treating him the same way. I finally asked if I could speak to her to try to resolve this situation. She suggested that I prepare a chart of when my appointments took place, the medication prescribed, the dose, the interval, etc.and provide it to her for her records. I went one step further and had my doctor sign the form. I thought it was all good now, but just two months later I went in to pick up my monthly prescriptions and I was met with a very unfriendly, rude pharmacist, who said quite loudly in the open store with custumers all around, ” so what’s going on with your pump; what’s going on” The grilling I got from her in open forum with other customers is clearly a HIPPA violation and I’m not sure if I’m going to pursue that yet or not. Anyway, when I tried to talk to her she didn’t want to hear it. She said finally, “This is what you’re going to do: You’re going to get a letter on your doctor’s letterhead with his signature (here we go again) outlining his treatment plan, etc., and if I don’t get that from you, I will no longer fill your prescriptions. I’m putting those notes in my computer now so that no one else here will fill them either.” I tried to tell her that my doctor wouldn’t be pleased about it as he felt her last demand was clearly a violation of my rights. She said, “Why, does he think he’s God?” Trying to be lighthearted, I said, well, don’t all doctors. She said, “No, in fact I know doctors here locally that if I called them and they were in the middle of an epidural, they’d take my call and say what do you need.” I said well, I can’t help any of what’s going on with me. Until my catheter can be fixed I have no choice and this is the medication that it takes to keep me at a comfortable level. You are putting me in the middle, what do you expect me to do. She replied, “find another doctor.” I said well even if I wanted to, it’s just not that simple. There is only 1 other doctor in a 50 mile radius that takes patients with pain pumps. As if implying she didn’t believe me, she picked up the phone and began dialing numbers. At first, I thought she was calling my doctor’s office, but when I asked, she said she was trying to reach some of the other local doctors. Clearly she was accusing me of making this information up. When I left that day, I was in tears again and swore then that I would do whatever I had to do to never return to that Walgreens or any other one for that matter. And to add insult to injury, what usually takes a couple of hours to get my prescriptions, took me until the following afternoon before I could even pick them up. Walgreen’s needs to wake up. You don’t treat people like they do and expect that they will keep giving you business. I for one have made it my mission presently to tell everyone I know to take their business elsewhere. There are hundreds of indicidually owned, private pharmacies in every town that need the business and I’m more than happy to give them mine.. Walgreens and CVS have got so much volume that they believe they can treat people as they please and nothing will ever change. It’s time to show them they’re wrong!!!
You are so right. I have been treated like sXXXX. I have herniated disks due to motorcycle accident am in horrible pain they refuse to give me my med and act like they are gods. Am very upset at how they treat people!
I no longer shop there due to them discontinuing their Ology line of cruelty free, plant based products. I got nothing but a run around trying to get answers as to why from corporate. Goodbye Walgreens, hello Walmart.
Shopped at 9150 Skokie Blvd., Skokie, IL today July 6, 2015 at 5:30; store was empty. Bought over the counter medicine for great grandmother. Went to cashier in front of store–old female foreign speaking. Asked if I wanted to donate for Diabetes charity. I told her not today. She took my money and told me about Senior Citizen discount. I am 32 years old and couldn’t believe it. I told her and she looked and said nothing. I was angry but Oh Well! She gave me my change back and I left. About a half hour later, I looked at my receipt and noticed she charged me $10 for this Diabetes charity. I gave her $20 bill, the item was $6.39 and she gave me the bills folded up. How stupid am I? I only got $4.00 back. If she did it to me then she probably did it to other unsuspecting customers.
I called Store Manager and he just listened. I’m sure he wasn’t the manager. I didn’t know this old woman’s name but she should not be working at a store, period, especially Walgreens, After I was finished, he just listened and hung up.
Will I shop and get my prescriptions for my parents and I there? Never, I am transferring our prescriptions elsewhere. Walgreens is expensive to begin with but convenient. But at least I get better customer service elsewhere.
Walgreens, especially this store, has gone way down in quality.
Sponsor breast cancer & lupus color white/pink &white/purple ..50 bicycles ride. Desoto to Austin & back . a shopping card of 50.000.00 each rider at end This ride for ALL Women of AMERICA
Well down to 22 hours because of an injury.The red nose campaign is honorable, but not when you create poverty .Some one needs to do something about the little Hitler (Store manager Mark) He is giving that Walgreen’s a black eye. and maybe a lawsuit. Walgreen’s is better than that.
I just read through some of the comments. I have come to the conclusion that these comments don’t get reviewed. America has fallen hard. I don’t think its the stores I believe that we as Americans vote for wing-nuts that want money and power. They get that by buying a politician. I Walgreen’s in Marana Arizona Is horrid also. We have the DEA ,homeland security, County attorney,County clinics, And Congress telling the DR’s and the drugstore what and how to do.But all of these people have a heath care system that is leaps and bonds better than ours will ever be.Allot like a monarchy. Until they(The monarchy) has to live by the rules they pass nothing will change.And as fare as Walgreen go’s DON’T GET INJURED. Walgreen has a red nose telethon to help the poor out of poverty.but you get injured Walgreen’s will help you get their faster. Sorry for the horrible move boots.
Been a customer at the same Walgreens for a good number of years. The day before mother’s day I went in to get my allergy med and 2 mother’s day cards as well as a flower arrangement. The guy asked for drivers license. I reached in my wallet to get it for him, then remembered I left it at another store a day ago. I then gave him a none drivers license ID from the state of Mo. He declined the Id. Really? I guess if you don’t drive in Missouri you can’t have your prescriptions filled either. So, with that said what is the legal term for a proper ID?
I wrote Walgreens asking how to get a list of their sweepstakes winners to see if anybody actually won or if it existed at all. I got a response and was directed to a website that listed first initials and last names of winners. That list could have been made up so I highly doubt it even exists. But then I noticed something — When I initiated the inquiry to them I entered all my current bio information — name, address, phone, etc. But on the reply (I entered my current info) it was addressed with my name and the address of someone else!!! If they can’t get it right on a direct inquiry where I included my information, how on earth would they get it right and notify me if I ever were a true sweepstakes winner? That is if the sweepstakes truly exists? It’s all bogus. Don’t waste your time filing out those surveys & entering a sweepstakes that does not exist!!!
I recently applied for a position your store located in copperas cove texas. Shortly after filling out my application,I was contacted by the store manager even though I had not done the in store assessment. He informed me that there was a position open for immediate hire(and wanted me to come in for an interview as soon as possible. Once I arrived at the stock I briefly spoke with him. Five minutes later I was approached by an assistant manager,and informed that I would not be interview because of what I was wearing. She explained to me that he required for all potential employees to be dressed in dress suits. I find irritating and rude that I was blown off,because of the clothing I was wearing. If bus business casual is not an acceptable open it should be made clear before an interview is set up. I find it ridiculous that I was denied,yet the employee at the register,had her shirt tied In a knot to the side,and looked sloppy.
Michelle
I am an employee of walgreens in sugar house Utah. I work as an sfl on the graveyard shift. I also lived studied and was highly cared for my Nepali people in Kathmandu and beyond. We as a company have many Nepali customers and patients. I believe it is our duty to support Nepal during these tragic times following the deadly earthquake. We donate to so many charities but this is one w really need to focus on. People from across the world are in Nepal suffering and helping together. Women and children need our help. The elderly need supplies, medication is in desperate need. All of these necessary supplies we have a surplus of and we should donate to these people. It is part of our core values to assist those in need. Please send help. Save Nepal. Do what is right for the people of the world. Do what is right for our souls. Stand up and be part of the change. I beg of you. Do not sit idle. If you choose not to send supplies at least send me. Our brother and sisters are dying and health care/sanitary supplies are urgently required. I cannot stress this enough. If Walgreens cares for the people of the world we must stand up now and prove it!
This is not a comment, this message for support for Earthquake Victims in Nepal, Please support for mankind….
Dear Executives,
Walgreen Co.,
It is my pleasure to let you know that I am one of the drugstore tech practice (Extern) student in Walgreen drugstore in downtown Salt Lake City, Utah. The intention of writing this letter is to request support for Earthquake Victims in Nepal. I am from Nepal, and I use to work there as community pharmacist since 2003 to July 2013. It is very hard time for Nepalese and Nation. So, if Walgreen can support financial assistance to those needy people, I can lead the National drugstore Union to rescue people and medicines support program because previously I have been Vice President and later Acting president of Nepal Pharmaceutical Association of Nepal (Info: In Nepal 45 Diploma in drugstore college and 15 Bachelor of drugstore under four University).
On the other hand I want to proof the pharmacist and drugstore professionals are supporter of mankind not only business man.
So please support those restless people in Nepal. Thank you and appreciate lot for giving such a valuable time to read this letter.
My teams mission will be to support Nepalese people and find the US Natives and others from different country who are lost in Nepal.
Hope you will response this letter as soon as it possible because they need help urgently. And my humble request if you are not a responsible person for this letter please forward it to responsible one who can make decision soon. Thank you for your kind support.
Ganesh Maharjan
drugstore Technician Extern
Walgreens drugstore, Downtown, Salt Lake City, Ut
Email: ag***@gmail.com
Phone: 3852****
Ref: VY Pharmacist Incharge Walgreens
Pharmacist Tova
Pharmacist Tom
Walgreens/DuaneReede in on my preferred drugstore list. I went to Walgreens to fill two precription and neither of them were available in the Queens, NY drugstore. I was unable to get my insulin for diabetes or my antibiotic for an infection on my finger.
How can a drugstore not have an adequate suppy of medication on hand especially insulin needed for diabetes? I never had a problem getting my medications at any other drugstore.
I will never shop at Walgreen’s again after i was searched by an emloyee. This scarred me from shopping here and left behind more than an unpleasant experience for me.
Here’s my story:
What: harassed (searched down), discriminated, targeted from the min I walked in, and profiled
Where: Walgreen’s. Midwest location
When: November 2014
Resolved : No follow ups, apologies or concerns that they have some of the most incompetent and unprofessional staff members working there.
After a very long and sick day of being in the ER, i was released with several prescriptions. So, what was next? I decided to go to the place I once loved shopping at, my local Walgreen’s. I dropped my scripts off at the pharamcy, told the technician I’d shop while I waited for the meds to be filled and started shopping. I’ll admit, I wasn’t dressed my best considering my cirXXXXstances. Minutes later after placing some cosmetic items in my cart, I was approached like a million times by this emoloyee who followed me and asked me if i needed any help or was ready to check out. At first i thought it was nice of her to offer, but then it turned into harassment. The next time she approcahed me, I was waiting in the drugstore waiting area. She asked me if she could search me and that certainly raised questions for me. This is how the rest of the conversation proceeded:
Walgreens employee: hi ma’am did you wanna check out or were you ready now?
Me: no, thank you. I’m waiting for my prescriptions and then I’ll head over to the register when I’m ready.
Emoloyee : okay, well do you mind if I count your items in your cart?
Me: for what ? .
Employee: to make sure you walk out with the same items that are your in your cart
Me: wait..what???! I needed to make sure I heard this correctly, so I asked her again…I’m sorry , what.
Employee: walks over and gets closer to my cart and repeats “..its to make sure you walk out with the same stuff you had in your cart.”
Me: are you accusing that I’m going to steal these things ?
Employee: I’m just doing my job.
Me: then yes, I do mind. So is this a common practice …do you this with every single customer that walks into Walgreen’s?
Employee: disregards everything i just said and starts counting and searching my cart, purse , and belongings anyways
Me: I said, I do mind .
Employee continues to search.
Me: you do understand that what you’re doing is illegal and goes against your “job”don’t you?,
I further questioned her actions. she confirmed that they don’t do this to everyone and that she didn’t think she was in any violation. I demanded to speak to the store manager. The manager was a joke and wasn’t of any help even after I explained to him what happened with this emoloyee. He refused to take any written complaint . Told me I needed to call corporate and that there was simply nothing he could do. To make matters worse, it got worse!
As soon as I got done checking out at the drugstore, I went to the front register to purchase the remaining of my items in my cart. I used my balance rewards points on my transaction along with coupons. When I left the store after purchasing my stuff, I didn’t realize till I got to my car that I there was no receipt. So I went back in asking to have a copy of the receipt . The girl told me she was new so she would just need a mangers help . I said, no problem ! She grabbed the same manager from earlier to help. He said he needed something to scan like, one of the items or my credit card to locate the transaction, so I gave him my card and the bag of items. He disappeared for minutes and when came back he explained to me that the girl forgot to ring up serval items from the bag. He said he reviewed the video tapes and saw that she threw my receipt away in the back office. He took my bag away and told me that i never paid for these items. Hmmm. He told me that this was very weird. I asked him what he meant ….he explained that it was weird that she was helping me and went all the way back of the store to throw away my receipt. I then asked him what is it that you’re trying to say? Are you expressing that there’s some sort of conspiracy? He then implied that there was of some sort of conspiracy, as if she purposely did this to benefit me. At that point , I knew I needed to take further actions against this manager who was also making wrongful and false accusations about me. I asked to speak to his manager or a higher one, but he refused to do this. I proceeded with calling the police to file a report on this store. I ended up returning the items that from my understanding were purchased by me or my card=my money and leaving with my meds and several negative thoughts about this place. When I finally got out of this place , I came to several conclusions about Walgreen’s .
This is what I have to say to Walgreen’s and corporate: first, I am still shocked that this happened to me. Im even more shocked that this situation was left unresolved. Clearly, customer service is not a stength for the employees at retail or corporate level.
Excuse me if I’m not dreseed to impress, but I was too sick to even dress myself. I didn’t specialize in law, but I do know that never are you allowed to search me while I’m still shopping/or done with shopping and wrongfully accuse me of something I didnt comit. Your emoloyee crossed line and i think you can agree that this is not up for debate or negotiation . This is a place where the employees and manager were very unprofessional and are left to violate certain customers rights. Where its OKAY to racially profile and target others based on certain “characteristics” and how they appear on the outside. I just filed my 3rd complaint to walgreens regarding this issue and clearly my voice is not being heard. I have yet to receive a follow up from corporate about this. I sit here every day shocked, scarred and left in humiliation that this company could allow their employees to do this to me/humiliate me in public while others watched and so much more! Its more than ridiculous, its against the law. Your emolyees clearly do not understand this. Perhaps you should inform of what you can and cannot do to people, regardlesss of race or what they look like, or how they are dressed when shopping at their local walgreens. Also, I have not stepped foot in a Walgreen’s since this incident and have no plans to ever to do so. I do plan on continuing to share my story with several others through word of mouth and social media (twitter, Instagram, facebook, tumblr, all others.) This is wrong and I hope others who have experienced this same concern are encouraged to speak out.
Sincerely,
Sarah.
I talked to the ‘manager’ of the Walgreens in west Boca Raton today about a problem with their inept pharmacist who decided to throw out my script for pain meds (given to me to fill before my surgery so I wouldn’t have to wait in line while in pain). The guy, while leaning on the counter, bouncing like at a playground, didn’t give a damn. He flat out told me that he didn’t care less about me or my problem.
Walgreens store managers: nothing but TALKING HEADS.
I just went to Walgreen today, like I do most days, and was treated like an idiot. I usually go to Taylor station road Walgreen in Columbus Ohio, they are fantastic and friendly. I decided because I was closer to Brice rd Walgreen I would go there, big mistake. I just tried to make a COMPLAINT on Walgreen website but apparently they don’t want to here it. It wouldn’t process through once I selected a store. So upset by the horrible actions of the manager and two black women employees that I will definitely be calling a corporate number tomorrow morning. The two women were arguing with me about the price of Easter candy which was advertised 50%off. I have a degree , I know that half of 3 dollars is 1.50$. These women , supposed walgreen employees hated me from the second I walked in their checkout. They said half of 3 was 2.50. So, they could have been professional. I didn’t have to buy the stupid jelly beans. After they kept belittling me the mamma manager came. In stead of telling her clerk’s that they shouldn’t be shaking their necks around and trying to intimidate me she tells me to leave????!!! I thought I must be losing my mind, but I wasn’t hallucinating. Brice road Walgreen I hope someone fires all of your ghetto fabulous employees. This kind of behavior is ok at the block party, not in a respectfully business.PLEASE SOMEONE LOOK INTO THE HORRIBLE CONDITION OF THIS STORE, drugstore included. I have since talked to friends and they have had bad experiences there too, by the way it is thursday April9
Isn’t this crazy?? I couldn’t believe what happened to me! You’re right on Walgreen’s not wanting to hear it as this is my 4th complaint about my issue. I’m starting to wonder if there’s this pattern in corporste not stepping up to these concerning and real issues and in the hiring proces . Could it be that Walgreen’s is attracted to people who have these “awesome” skills= abilitiy to lack understanding . You should read my crazy experience!!
Sarah, where is your story? Aren’t there ANY happy Walgreens customers?? Haha
Nevermind, I saw it. Same stupid stuff. Walgreens. It’s a Shame too, they used to care about their customers and just did their jobs. Now they give a fake “hello” when you walk in but they don’t give a damn about anything but clocking out. They CERTAINLY don’t care about their shoppers!
I DISLIKE WALGREENS
THIS is the nicest comment I’ve seen so far here!
I live in East Hartford Conneticut. And Walgreens on the corner of main st and ct blvd are getting ruder bye the day. Well I am in their almost every day. And they know who I am and I get asked for and ID for everything. The Dark skinned Manager he acts like he owns Walgreens and makeing his own rules. I always use my husbands credit card he tells me to use it.
Your website totally sucks. Even this stuff sucks – you don’t provide email addresses so you have to use the junky web forms. I hate it. I hate Walgreens.
I used to use CVS but Walgreens opened 2 blocks from my house. There is no way to order drugstore item refills by column heading, and last refill date should be prioritized and easy to purview. Refilled prescriptions should line up by last filled prescription at the top of the list. The refills instead do not all show up. Some are hidden and must be searched for through not just history but ‘similar prescriptions’ in the sub history of the ‘prescription history’ heading. Pharmacists also cannot access pertinent information often making refill mistakes or not seeing the correct refill especially when a hard copy prescription has been filed and there were already prescription refills for that same item. Sometimes they refuse refills from the website and they are not finding the right refill themselves.
On top of this, your drugstore staff, at least at the —— location have started hard-lining my prescriptions, even inert and non narcotic items, and by hard-lining I mean my prescriptions which haven’t been refilled for a long time, or which should be no problems are not instantly sent through insurance. I never had these problems with the CVS interface. It takes hours to see the price information. At CVS web interface the price shows up instantaneously.
And another thing, if one tries to refill a prescription too early then instead of queing the script for earliest refill date and making a note of that instead it just says, ‘picked up’ and it changes the previous refill date to the not refilled date when it wasn’t picked up. Not everyone on earth has their bottles. I don’t My meds are broken into dailies and I can’t base guestimations on the dailies. I need real hard factual information from your web interface. But none is forthcoming.
It is actually too late for you. I am pulling my wife and my prescriptions. Over the next few months as we get hard copies they are not going back to Walgreens. The old drugstore staff which followed from —————– street are quite fine people. But the young whipper snappers have 1/3rd robotic brains from too much computer interaction and no sense of service or desire to benefit humanity – all together a bad quality in drugstore staff.
I also totally am always so mad that prescriptions are automatically set on auto-refill. I mean after changing all my settings over the last year they still go to auto-refill if I don’t fully fixate on the issue instantly.
You guys have blown it for me. Your website sucks. Good luck – with a crap web interface like this with both drug pusher website autu-refill insta-status and simultaneous capricious service refusals you guys are gonna go out of business.
Hello my name is Lydia I’m in phoenix Arizona I was in a Walgreen’s here on 59th Ave and McDowell , I’m a couponer and I was in there on 3/31/2015 around 7:00pm I was trying to buy the granier fructis you have on sale for 2 for $6.00, and use the coupon in the Walgreen’s book with a manufacturing coupon your store coupon would not scan and the manager that night was called over and she was rude she was yelling and talking to me as I was a child! I never been so embarrassed as well as my daughter that was with me. I’m not sure I want to go back into that store ever. The manager even said hairspray is not a styler?? Please explain to me or the manger there what hairspray is I looked on Walgreen’s.com and it showed hairspray there..
Lydia I am from East Hartford Conneticut. I get the same rudness. I even get asked for and ID for cigerettes for my neighbor
I in December purchased the vanilla gift cards . Two were ok the third one the amount didn’t register when the clerk did the cards. I have been trying to get the money back for this card it been weeks. I’ve done everything that Walgreens has ask.Proff of everything was send by fax . Please resolve this problem not
Dear someone
I had an incident today with the store in miami fl at 57 nw. As incredible at is sound, I lost my cell phone at the store, I called and they literary say Pedrido dint fund any cell Rhine, he did the re stock and nothing was there. 2 Min latter I called agains and ask for store manager and explained her that I left my cell phone at the aisle were the acne was, that please look for my phone since I was sure it was there, she just say “it’s not here” I insisted that my phone its there, since it is an I phone, give me were it was located, this “manager” just told me, if you want your phone you need to come to the store and lock for it, I ask her to please look where the acne goods were I even explained her were I was sure it was, she reply I have no time to look for that, if you want your phone came and look for it. That happend around 12:15am, I was very far away from the store and has to turn back, sure it was there exactly were I ask her to look. Honestly I even ask her the name and she denied to give me her name, that’s unapcetable since I as a customer have the right to know who mistreatment .This “manager needs to be fire” not only because she mistreat me, but she didn’t even help she just advice your. customer ” came to the store and see if you can’t fund it” the issue is that I went straights to were I ask her took. Sorry because is miami you can let customer service go down. I will never do business with Walgreens not even I will get my prescription . This is una captable
Here is something to think about. I just filed complaints to the Texas and Missouri drugstore Boards about this issue with Express Scripts. Fact is that Walgreens does the same thing.
If you have pain med prescriptions, they are typically short in length. Part of the DEA and FDA fake emphasis on illegal prescription drugs. Yep! I said fake! They should be after drug dealers but it’s just too hard for them to handle. So, they have placed their emphasis on people that have legal prescriptions. I guess the think that if they beat on the public, the drug dealers will stop selling opiates. It’s a bunch of bull XXXXX!
When you get a prescription from your doctor in Texas for let’s say Tylenol #4 it is usually for 48 or 50 pills max with a normal intake of 4 pills per day. So that equals 12 days that the prescription should last.
Walgreens and other pharmacies add the 12 days onto the date they fill the prescription and most pharmacists will not give you a day of grace due to DEA oversight. Problem is, they do not count the day they filled the prescription. So, you run out 2 days before you can get a refill. So, one day of pure pain because the pharmasist cannot count.
While the issue probably lies with their prescription tracking application (software); ultimately the pharmacist is responsible. If you run into this issue, please file a complaint with the drugstore Board in your state… and… the drugstore Board in the state where the corporate headquarters of the drugstore are located. The pharmasist’s name on the latter compliant should be the CEO.
If enougn of us do this, we can beat them into submission with paper work and state investigations.
Thank you,
Leonard Jensen
Benbrook, Tx
My sons doctor sent over an rx on 1/12/15 when I went to the drugstore on 1/14 (I waited a couple days because every time they have to order meds in they never have anything in stock) I was told they had to order this “special medicine” & I could pick it up on 1/16. I get there today after work (and after the doctor office was closed) to be told we got the medication in but now we can find the script. The proceeded to ask me if I had it well my Dr don’t print multiple copies so I can keep one “just incase” the drugstore loses the one they had. Well all they can do now is call the Dr office tomorrow & try to get another copy. Meanwhile my son has now been 5 days without his medication & maybe I can get it tomorrow IF they remember to call the Dr office. So now I get to go by there tomorrow after work again & see if they have it. I talk to the manager & get NO help whatsoever just “I’m sorry” there’s nothing I can do
I have been using walgreen’s since it open up in Covington, Ga. Getting the same prescription every month. My doctor is in Alabama. I also used Walgreen when I was living in Alabama. There is a new pharmacist there who is rude and doesn’t know how to talk to people. He first told me he would not fill my prescription because it was on the wrong kind of paper. So I had my doctor resent my prescriptions on the “correct paper”‘ this delayed me getting my medication. This month he refused to fill it because my doctor that I used for 12 years was in Alabama. He changed the rules once again. Even told me to find a doctor in Georgia if I wanted my medication. That is not his call! Please give me a call @770-786-****. I would like some answers.
My son Tyler Rush works at the Doug Baker store in Birmingham AL 35242.
He talked to his manager Tyler this morning and told him he prorbably would not be in because of us being unsure about what would happen with our weather today. At 4 he got a call and was threatened that he would lose his job today if he did not come in although the area was under a Winter Storm Warning and the State was under a state of emergency. He was supposed to be in at 4. They said if he did not come in “do not bother to come back at all”. The weather started getting bad at 6 and I called Kyle his shift supervisor at 6:16 and asked what the protocol was because the news said it was about to get icy in our area and we live at a 1000 foot altitude and Tyler would have to travel up the mountain to get home. He is 16, he does not have experience in driving in ice or snow. Kyle said he did not know and would call me back, well he NEVER called me back. I had to text my son and ask him what was going on. He said Kyle never said anything. So I told my son to just come home. Kyle tried to get him to stay until 8 which by that time it was snowing heavily and my son had to travel dangerous roads home. As a parent and Walgreens customer I am mortified at the treatment of a 16 year old. Does Walgreens have no care for the safety and wellness of their employees????
Just spoke to the store Manager Mr. Daniels and he promised me he will be doing something about it .
No Excuse for a rude employee such as Sherri Costello maybe she should take a course at McDonald’s
REPLY
Elisha,
you hit the nail on the head. Walgreens has gone down hill every since “Cork” quit running the business. It’s one Walgreens after another, the complaints, the ” I don’t give a crap” attitude. This is the new culture of Walgreens. I see it here in Georgia & at every Walgreens I have been to.
They think that they have “arrived” and no harm can be done to them. Fortunately, it is the customer who decides whether Walgreens stays in business or not. I can’t wait for the day, that they do go out of business like Eckerds, Revco, Pharmall & Rexal, all did.
This company’s attitude is pathetic & the new generation running it are heartless pricks, who need a trip to the soup line or unemployment office. Once they see the error of their ways, they will then begin to get better. Until then, they will continue to lose customers
Morgantown store employees are the rudest people. Went to drive thru drugstore was told I had 15 minute wait. Not unusual however the truck unloading on other side had lane blocked to thru traffic. Had to back thru drive in window and was told by employee I couldn’t wait at window. She advised that everyone would have to back out of drive thru. I absolutely hate dealing with these people. Delivery drivers should learn how to park so that traffic can flow as it should. This is crazy.
OMG !!!!! I hate digital prints and always brought my film to Walgreens or negatives to be developed……now I hear that is going to end. Shame on you !!!!!!!! A few year ago I had a problem with your drugstore but I stayed loyal to Walgreens because of your photo department. If Walgreens stops developing prints I will stop (and many friends) doing business with Walgreens.
Just spoke to the store Manager Mr. Daniels and he promised me he will be doing something about it .
No Excuse for a rude employee such as Sherri Costello maybe she should take a course at McDonald’s
Walgreens now has some 11,000 global locations which makes it the largest drugstore retailer in the world, but they have yet to purchase or start their own wholesale supply company…. stupid .. stupid. No wonder they go through CEO’s every few years. As a customer who spent a lifetime in high ticket sales all I need to do is walk into Walgreens and it is obvious that the employees are unhappy. Most all the male pharmacists are overweight and their attitude stinks. They hate customers, especially customers that need a C2 prescription filled. This company is setting itself up for failure. As a investor one might think that with the latest purchase that they are looking to inflate the company value and sell out; probably to China. To shorten this post up I will just say that Walgreens either has it head up its….. or they are just a bunch of untruthful deceitful people. I went to 6 Walgreens yesterday to fill a C2 script and 4 had the med in stock but would not deal with me because I live 8 miles from drugstore number one, they have a 5 mile limit. The next store within 5 miles came up with a 3 mile limit and the next store said there were no limits. Not to mention within one store I was told that the mileage rule was FDA, DEA and Store policy. Three different people 3 different answers all in the same store. I have a very ill wife and spend out of pocket near 8,000.00 a year so the account has to be about 17000 retail. Even if they were super nice to maybe get my account I know that after 30 days they would treat me badly. Bottom line is that this is a very insensitive, cut throat company that probably has political infighting greater than the gods of Olympus. What they do in the U.S.A will not fly in Europe. Just like Microsoft they will get a wake up call, but they do not have the same integrity as MSFT and will probably be forced to leave town.
DO NOT purchase a PHOTO PUZZLE from Walgreen’s! I googled Picture Puzzle and was directed to this Walgreen’s site …
On December 5th, I ordered a puzzle with my photo on it for my 84 year old mother for Christmas. I live in FL and she was in Maryland at my brother’s for the holidays. I assumed that the puzzle would come in a cardboard box with a photo on the front of it … even a Dollar Store puzzle comes in a cardboard box with a picture on it … But Walgreen’s puzzle did not! It came in what my brother described as a cardboard “envelope” … with two sides open … not taped … and no picture included … whoever heard of putting a puzzle together without a picture to go by and not in a box? What a tacky gift for her to open! I called the day after Christmas and complained. The customer service rep “Frank” was appalled that it did not come in a box. He refunded my money and then did a reorder and issued another puzzle to my mother’s address. No mention that there was a second puzzle choice.
This second order puzzle arrived today … December 30, 2014 … my mother called and complained that this puzzle was no different than the first one … came the exact same way! I was angry and frustrated. Call Walgreen’s customer service again and explained what transpired … she told me that there was another option that I did not select … a puzzle that came in a tin box! No where on the page I was directed to mentioned that there was a 2nd option with a metal tin … and … it had a photo on the front of it! Had I known … I would have ordered this one!
Walgreen’s needs to eliminate selling the puzzle that just comes in an opened envelope … couldn’t be more cheezy … and if they continue … they need to show both choices on the same page!!! Customers are NOT mind readers!
Walgreen’s owes me a new puzzle issued in that tin box with the photo on top! NEVER NEVER NEVER will I recommend anyone purchasing photo gifts from Walgreen’s. and while I am trying to get this corrected … my 84 yr. old mother is left with a crappy puzzle that she can’t even put together because she has no guide (picture) to go by or a container to store it in.
I would have been better to have printed my own photo … glued it to a piece of cardboard and cut it out myself … would have been just as professional.
Never have been more disappointed in a purchase in my life!
Please Walgreen’s make this right …
Dear Walgreens, Instead of acquiring Alliance Boots, maybe you should fix some of your stores in this country first. After reading this page and all the complaints it’s sad to see all the customers and employee’s that are upset. Your customer service is bad and the treatment of your employee’s is deplorable. You need to work on these things first before going over sea and screwing up Alliance Boots. Maybe you can start at my store first. The Store Manager at my store should be fired!!!!
I have been trying to obtain a refund for a co-pay that Walgreens owes me,,,they keep giving me the run around. I’ve called five times and they keep telling me the same thing,,,,I’ve called corporate office and they call billing office, which I’ve already called and give me the same answer….Is Walgreens doing that bad, where they have to keep my refund…they just lost a good customer, not to mention my family members,,,we are no longer going to walgreens for anything….this is totally crazy…..
Sorry Walgreens,,you may keep my $25.00, but guess what, you’ve lost a lot more than that by losing customers, like my family and I,,,,,
I do medical billing, and when I see a patient overpaid, I immediately, write up the refund and get it back to the pt….sorry you don’t do business like that….
You should be ashamed of yourself…
Tina Fontenot
I feel I have to say something about Walgreens insensitivity to its employees. As a 4 year employee, I am appalled by Walgreens lack of caring for its employees regarding being open all day on Christmas. While this special day should be reserved for spending time with family Walgreens touts the fact that they sell “more bacon on Christmas Day than any other retailer in the U.S.” That shows a callous disregard for what is really important on Christmas & what really matters to its employees & their families.
Walgreens drugstore here in Reedsburg Wisconsin really needs to take a reality check, they think they are so powerful and can add notes and stop you from receiving medication that are prescribe by a “DOCTOR” a simple over sight either on my part or 2 drugstore’s part has taken a notable ugly and un – necessary situation….. The pharmacist was more than rude and talk to me as if I had done something so criminal and I was stupid, she was insulting to say the least, I think you get the picture. After contacting my Doctor to let her no what was happening, Walgreens still avoided answering my question for 4 days, it was one ?……. I had one last script to pick up now keep in mind after her insults I had made the decision to change pharmacies already, but when handed my script once again rude is being nice about how I was treated, but I finally got the answer to the question, and I was told I no longer was aloud to fill prescriptions at Walgreens, wow make my day….
So transferring my scripts is a whole new story needless to say its still going on and they have marked my file so im unable to fill certain medications..
Hey thanks Walgreens for messing with my medications, I smell a Law Suit.
To Be Continued!!!!
I am an employee at Walgreens and this is the first year Walgreens will have normal business hours on Christmas. Shame on you! You want ECC , but you don’t use it to take care of your own employees. It was bad enough that you were opened all day on Thanksgiving, now Christmas. Do you really think this is a wise decision? How heartless , Yes, people will still need ” diapers, drinks, etc..but that is why there are 7 Elevens and Quick-Trips. How greedy Walgreens has become. To the CEO .hope you have a wonderful Christmas with your family…because your employees won’t
I would like to inform you on how rude the employees are at your Midland,Texas Walgreens are this is a very big deal for some of us. I send you business and they take advantage I have experienced waiting on the phone from 45 to 60 min each time I have to call then when you finally get to a pharmist they are rude short and not very professional at all I just had one hang up on me because she didn’t give me the information I asked for in the beginning of the conversation all I wanted her to do is fax me refill request for one of our patients we should really look into why the wait time on the phone is so long usually when I drop off RX for my Doctor they are just standing there with the phones still ringing like they are waiting for them to stop makes me sad when I see people just there not careing who people are really feeling I no they get busy and may be short handed but they need to no without customers there are no salaries and all it takes is careing about people and loving the job of making people feel better without judging.
I wonder if all walgreens medicare customers know that if you get your immunizations paid for by medicare part B, you cannot receive the 500 balance reward points per prescription for six months even if you are not a medicare part D enrollee.
I am leaving my comment here because when ever a complaint is made about a store it just goes to that store and nothing ever changes…..This store is killing me with its total lack of customer service. I happened to be in Harvard and thought I would check on a prescription that I was waiting on from last week I was waiting for 5 pills of 15 to come in. I went through the drive thru and was told the pills were in but would not be ready till after 2pm. I decided this was not acceptable and went into the store to get my prescription. I was told they could not give it to me till after 11:30. I explained that I was there now it was already ice raining outside and snow was coming. I needed to get the prescription right then. The pharmacist didn’t care, there was a process that she had to do weather 5 pills or 500 pills and she refused to do it till she was ready too. She didn’t care about the weather or anything she stated she was sorry I was upset but that was that. She had to check in 5 pills put them in a bottle and be done with it and she just would not do to it. She wanted me to wait around till after 11:30 when she got around to doing it on her schedule. I believe this is totally unacceptable. What happened to taking care of people and customer service. I was not asking her to do anything unlawful or out of the ordinary I was asking her to show me a little consideration and she refused. Just to clarify there is now an inch of snow on the ground after 20 minutes of it snowing and it is coming down really good not going to able to get my prescription because of the bad weather thank you so much for your help walgreens
I have written or called Healthcare Clinic over eight times in the past year trying to get an itemized invoice regarding my account.
All of my phone calls and correspondence have resulted in them continuing to send me the same invoice without acknowledging my requests. And now, they have now threatened me with legal action. I’m at the point where I would welcome legal action. Perhaps I can get an invoice then.
I paid $99.00 on Aug 29, 2013 and I don’t see any reference to this amount paid. Someone needs to look in to their billing practices.
I am entitled to an accurate invoice. (Account 5921044)
I agree with you because it was the same at my store. Low Raise, Hours cut and they expect you to do the same amount of work in 30 hrs as you did in 36 hrs. I know this will probably go unread by Corporate because they really don’t care and as we are constantly being told in my store we are replaceable. Great for the morale of the store guys..
Jessie C
I am writing again because my initial question of 16 November have not been answered, NO PROBLEM WITH RECEIVING REWARD POINTS SAYS CIGNA & MEDICARE. Medicare has paid for imunization at Walgreens, there will not be additional payments from Cigna because of the limits placed on medical procedures or agreement with walgreens, let me know if you you discriminate against medicare only(no part D) recipients who are customers of your stores.PLEASE RESPOND
Your balance rewards program is poorly administered.Nearly, since the inception of your balance rewards program I have been receiving 500 points for each prescription filled. The store I use is at the intersection of Walnut Creek & Pleasant Ridge in Mansfield Texas.In late October of this year my wife had to use a different store which is at the cornor of Turner Warnell in Arlington Texas. The reason was our walgreen store did not administer Pneumonia injections. From this point forward we have been determined ineligible for the balance rewards program because the injections were recorded as a drugstore item. My insurance companys MEDICARE and CIGNA , have both stated that the injections were medical charged items not drugstore.I am not AND HAVE NEVER BEEN A PARTICIPANT IN MEDICARE PART D. The claim has been paid as a part B claim by medicare. I am asking since I have never used any eployment or goverment funded program to pay for my prescription drugs, why have we been disqualified from the balance rewards program?
I just wanted to know if walgreens would be interested in walgreensfoodoasis, and walgreensfoodoasisstores .com
Okay, it is now 11/16/2014 and I still don’t have my prescription. My doctor gave me a new prescription which I will fill at CVS. Last night, however, my caller ID indicated a call from Walgreens drugstore. I answered the call only to find out that they were calling Gomez, a local restaurant. What is this?
I visited my doctor’s office on October 31, 2014 and received a refill on a prescription I have used for some time. It was sent electronically to the neighborhood Walgreens that I use at 87th and Stony Island. When I went to pick up the prescription, I only received five pills on each of two 90 day supplies. I was never contacted about when the other 85 pills would be ready on those two prescriptions until November 9, 2014 when I was told I had to pick up one of the prescriptions within two days. When I picked up the prescription, my main prescription was still not in. I went again and was told the medication had been ordered two times, but was still not in. The third time I was told this, I asked if they had tried any other Walgreens. They had not, but took my suggestion. Later, I found out that no Walgreens this side of Indiana had my medication. Also I was told that they possessed a lower dosage. When I suggested that they call my doctor to see if I could take two of the lower dosage, they said they would make the call. I called my doctor; Walgreens had not called. This is a very important medication and they treated it and me in a cavalier manner. I’m truly upset and considering a return to mail order prescriptions.
I am upset knowing the pharmacist at Walgreens can choose whether they find it appropriate or not when it comes to filling our medication!!! I went today to pick up the same medication that I have picked up for the past ten years, never a concern before today!! The pharmacist told me that he would not fill it because of the other medication I take, is not a good combination…his opinion!!!! He is looking out for my well being, I pay a doctor to look out for my health! Seriously, this man has no idea why I take the medicine I take and to top that he was quite the snot!!!! So to really top my day…as I was sitting in the drive through waiting on my medicine, Walgreens had the nerve to send out one of those auto call outs which said, ” your prescription will NOT be ready at the time we gave you due to “INSURANCE REASONS”…seriously!!!! I did my research and there are some lawsuits out there, hello!!!! Those people go to school for many years to makes a lot of money and for this guy tell me the BS he told me just made me so mad! I am not stupid and for someone to say we are doing this for “your well being” is pathetic!!!!!!!!!!!!!!! Just some advice, change your auto call out because it had nothing to do with my insurance..it was all about someones opinion! I plan to follow up on this so would appreciate a response from someone who knows what’s going on?? This has made me so much more disgusted with the political aspect of everything in life!! I have been a Walgreen customer for a very long time…no
t anymore and plan to share this with all my friends and family!!
Please tell me this Walgreens location. On December 2nd, 2014, The “drugstore manager” in Inglewood, California decided (with a snobby & attention seeking attitude) he would not fill my prescription because my Dr office is in Encino, CALIFORNIA and he finds it strange I come all the way to Inglewood, Ca to have it filled (apprpox 30 miles) Yet, I work in Inglewood (5 mins from this drugstore) and I live 10 mins away. I’m not only going to file a complaint, but seek necessary legal action. Let me also state a different pharmacist( at same Walgreens location) in November filled the exact same prescription with absolute no problem.
I am writing you to tell you about an employee of yours. I shop at the Walgreens on Magill Drive in North Huntingdon Pa.
There is a young lady that works ever department in that store. Her name is Steph and I enjoy going in there just to see her. She always makes it a point to ask how I am doing and ask what I need. Every visit she is there to help me.. She even asks how the family is doing.. Who does that now a days??
If there is something I need she does everything she can to get it for me. She will go in the back if she doesn’t have it she will sub for something else. She has helped me in the beauty department she has helped me in the drugstore and in Photo.. She is a very sweet girl. She has even helped me out to my car. I still can’t get over that there is still people out there like that. I know if I go in to the store and she is there that I will be taken care of. And there has been many times I have gone in and she has made me feel better just seeing her smile and talking to her. This girl is truly a great worker. I just hope her boss knows what kind of worker she has.
To day 10/23/14 walgreens pharmist on Rock Spring rd who told me yesterday that my Doctor had told Her to not fill my perscription.I contacted my Doctor to find out if it was true, i was told by him that they had never called nor spoke to anyone in his office,so he called the walgreens and the pharisist was yelling and using foul language at him .He the then told her their was no need for her abusive speaking,at that time she informedhim she was red flagging me from all Walgreens and i was not allowed in any of their stores,because she was caught in her lies. THIS IS THE KIND OF QAULITY CARE AND STAFF THEY HAVE. PLEASE NOBODY SHOP AT WALGREEN ANYMORE ,BOY COT THEM . I allso spoke with corperate and they just blew it off like it was no big deal.
On 10/21/2014 wellcare called the ealgreens on Rock Springs rd, Apopka Fla to see if they could fill my percription of a newly rated class B meds,they told them to have me bring it up and they could fill it. When i took them my script they said it would take from 24 to 72 hours to fill this had already neen my thurd trip to them for the same script.on the 22nd and got a call from them saying they would not fill it under their good faith policy.when i was picking up my script paper i ask why they could not fill it,they told me my Doctor said to not fill it that i had no medicial reason for it.today 10/23/14 I called my Doctor about it and they imformed me that nobody from walgreens called them.Good faith policy is nothing but lying,I spent my time and plenty of gas running back and forth just for their games and lies. Dont give them any of your shopping ,the company likes to play with peoples lives.
I need someone to contact me immediately. I am emailing every news source locally and nationally. The hospital called in one of my prescriptions before my release. Walgreens claim no one called then found the information. I received that prescription but had to wait for the second one.
I called today to make sure it was ready for pickup, they informed me it was picked up. I spoke with a very RUDE PHARMACIST named Cassandra at the Walgreens on 37th Ave and 183rd Street in Miami, FL who was not helpful. So Walgreens will just give your meds to anyone without your knowledge or authorization then deny you the right to get your prescription. I need to speak with someone and also want to have the feds look into this. I think Walgreens illegally distributes controlled substances to individuals without a script by stealing from people with legit scripts.
CEO CONTACT ME IMMEDIATELY.
I tried to refill my prescription of oxycontin, and was told there was a 24-72 hour hold so that Walgreens could verify with my doctor the validity of the prescription. The prescription had a refill date of 9-18-2014, which was the date I submitted it. Today, 9-22-2014, I was told that Walgreens had called my doctor several times. So I called my doctor who told me they had not recieved any calls concerning me, but they had several calls from other patients with the same story. WHATS GOING ON ? The only reason I go to Walgreens is proximety to my home. CVS is 1/2 mile furthur. I have been out of medication for 3 days.
NO ONE AT WALGREENS SEEM TO CARE!!!!! DO I NEED TO SWITCH TO CVS ?
Walgreens, 2010 Citris Blvd, Leesburg,Fl 34748 352-326-0735
YES!!!
Go to a different drugstore (company) with ALL your prescriptions! Find a smaller, more personal drugstore that is not a chain with careless people running the show! Then you will find comfort in knowing the “rules” wont change without warning over and over!
Walgreens is running their way into major legal trouble… can we say “class action…”
Don’t support these big shots anymore, as the do not support us!
I have a serious problem.I was trying to organize my medications and my wife when I came across a bottled with some body else name and a different doctor name.Well they give as the wrong medication.we supposed to get medication for high blood pressure.They give as Tramadol (pain killer).She took it for 6 days she’s being very tired , not sleeping well.I need to speak with some body before a go to all social media and tell the story.I will get a lawyer if I need to. My phone number 508-525-****
Hi I had my blood presure taken at my local Wallgreens. Why don’t your medical staff use a stethescope cover when taking blood presurres. Have you seen a product called CORESHIELDZ. everyone would benefit from infection etc protection. Concerned consummer. Than you
Monica
I went to through the drive thru drugstore and Leidy the associate working the drive thru at that time was not at all attentive. When I asked about my 2 yr old sons antibiotic for pick up that was electronically sent from his pediatricians office 10 minutes prior to my arrival, she stated that it wasn’t sent and I would have to call the doctors office. So I while sitting in drive thru I called them, the nurse stated that it was sent. I asked the associate to check again, during that time while I was calling them she did not leave the window to see with the pharmacist or a manager if anything was wrong. Another car pulled up behind me and besides me, the associate Leidy looked and when I stated again that they sent it and for her to check, she stated, ” ma’am its not here, but could you pull up because there are other customers and we can’t have you sit here trying to find out. ” During the time I was on the phone she as an associate should have did “SOMETHING’. Not dismiss me and make me feel unimportant when walgreens Moto is that all their customers are important. She clearly thinks we aren’t. I pulled around to the front of the building went inside to the drugstore with my sick child. And was assisted by associate Brittany, explained that I was pretty much dismissed in drive thru and associate apparently didn’t want or care to help a customer and just decided to dismiss me because other patrons were more important. The associate Brittany actually went and asked the Pharmacist if anything with the electronic Rx. She even told the pharmacist I was upset and brought her over to me. Now she showed Exception Customer service. She actually took a moment and went and asked a simple question and delivered an answer to me. Not I don’t know ma’am, I’m sorry I can’t help you, and then dismiss me. Needless to say I am very upset and I have worked in customer services for over 5 years, and now I work for a doctor’s office. I have never made anyone feel as if they were unimportant. even if I would personally think what they are asking isn’t I give as much attention to one patron as I would another. Its called respect. Which is what Leidy failed to provide and then even turned and gave me a dirty look when I was explaining to Brittany what happened. I am disgusted by what the employee represents your establishment and you should be ashamed of this matter.
It’s not hard to go and ask a simple question to find one common solution. Like Brittany did so wonderfully, Leidy however Had she have done this I would have probably let this roll off my back like water. But she should either go through training again as providing valued customer services or find a job where she can be rude all day, like a prison.
I am from Michigan and moved to Indiana and my points never move over to me when I moved why??????
well your points dont actually move, they remain on the same account no matter your location. theyre still there, and you can change your info on the card also by just asking your cashier at checkout….they just push a button and you tell them the new info, you verify it, and boom new zip, new address and everything..
I tried to fill me prescription Aug 20th and was told I couldn’t because “It wasn’t time yet”. The RX is for Blood Glucose test strips. Not like anyone who didn’t absolutely have to have them would even try to get them. They said I could purchase one over the counter ($78) to hold me until I could fill the RX. I had to since I have had Diabetes over 50 years and rely on these strips to know how to take my insulin properly. A week later I tried to fill the RX and was told, “No, your doctor hasn’t filled out the right paperwork and returned it to us yet”. After another 10 days it turns out Walgreen’s had been sending the doctor the wrong paperwork to fill out. The doctor’s office let me know they had returned to correct paperwork to Walgreen’s and again (for another $78) I had to purchase over the counter test strips to hold me until the RX could be filled. Today (Sept 12th) I go back and Walgreen’s says “No, we still haven’t gotten the paperwork from your doctor but you can purchase it over the counter again”. I asked them to check their records since the doctor’s office had returned the paperwork a week ago. They said again they hadn’t gotten it and it would take another week after they do get it. So I had to tell them to forget it, I would no longer be getting any presriptions filled with Walgreen’s and walked out. I spent almost three weeks going back and forth, spending grocery money on medications and the pharmicy staff at Walgreen’s (West Main in Medford, OR) still didn’t know what was going on. My doctor even had them hang up on her because they didn’t want to hear they weren’t doing things correctly. I will not post a message on FACEBOOK warning people about Walgreen’s drugstore and lack of knowledge on filling prescriptions.
I to had a problem with Walgreens drugstore refilling my insulin. They kept telling me it was to early to refill, but it was admitted that it was their fault. I was in the hospital because they don’t know what they are doing. I switched to Safeway.
Friday September 5th, my co worker made a racist remark towards me and it made me feel uncomfortable the rest of my shift and uneasy to work with her. Promptly at 8am opening the doors for business, 3 women that were waiting to come in the store walk in the store together. 2 brown skin women, 1 white. I greeted all three of the ladies. One of the African American ladies asked me where the restroom was. I continue putting freight away when Lisa comes to me to say ” those three women all know each other” I respond, “how do you know?” Lisa replies ” because they all came in together” I said “ok, they were all standing outside together”, she replies “well they were talking to each other outside” I asked her “well how do you know they weren’t just making small talk until the doors opened?” Lisa says “ok whatever, something about them just rubs me the wrong way.” I just looked at her and went back to working the cosmetic totes that Lisa, Dana, and myself were doing together at the time the ladies came in the store and while Lisa made the remarks she did. The two African American women leave. Lisa says to me ” I don’t know about that, they probably stole something. I told you they knew each other.” I said ” you told me all three of them knew each other, the white lady is still in here”. Lisa replies ” white lady, I thought I saw three black women come in.”Well don’t all you black people know each other?” I didn’t reply and walked away from her. She followed me and said “ok, I was joking, it was just a joke.” “Well one of them was in the bathroom for a long time, she was probably doing drugs”. I still didn’t reply. I continued working and tried to stay away from Lisa as much as possible. Later in the evening around one, Dana came up to me and said ” those comments Lisa made were F’d up are you going to say anything?” I told her no, and I didn’t feel like anything would be done. Dana advised that I at least put it out there, that I should talk to store manager Steve, it wouldn’t hurt. I turned her down. Around 1:50 or so, Dana came to me and told me she went to Steve about the comments Lisa made. How it made me appear uncomfortable and how it made her uncomfortable. Dana told me that Steve says “tell _____ that I’m sorry and it shouldn’t have been said even if it was a joke, I might talk with her later about it. Well he never did, never acknowledged me, the situation or how I felt. He didn’t talk to Lisa and I felt horrible the rest of my work shift because I felt so uncomfortable. I wanted to go home so bad. Open door policy? Ok, tell me when that applies…
WHEN IS WALGREENS GOING TOO WAKEUP. MOVING THE CORPERATE OFFICE
TO SWITZERLAND FOR TAX PURPOSSES?
STORES IN WESTERN NORTH CAROLINA ARE SHORT STAFFED DUE TOO LOW WAGES. WE NEED TOO BE IN THE CHARLOTTE DISTRICT NOT TENNESSE.
WALGREENS NEEDS TOO PAY THERE EMPLOYEES BETTER SO THAT THE STORES CAN RUN MORE EFFICIENTLY. THE DISTRICT MANAGERS DON’T RUN THE REGISTERS UPON OCCASION A STORE MANAGER MIGHT. THE WRONG PEOPLE ARE GETTING TOO MUCH MONEY.
Can anyone of you at corporate tell me why we at my DC only got a 13 cent raise? I read an update from our ceo saying that 2014 fiscal year was the best ever……well apparently you really don’t care about our morale at work. If you want us to love the customer so much then your doing it wrong! 13 cents is not going to help with cost of living!!! Well I hope to hear back for you guys. I will probably be pulled into HR for this but it doesn’t matter it won’t change anything. I guess I’m just being BOLD right?!?!
Oh…the answer to that is simple. Get an education…get a real job…use the time you spend online to complain to better your life and maybe it will actually get better. There’s an idea!! WAKE UP!!!!
You must work for Walgreens Yomama ! You show the same insensitivity that is built into the Walgreens Corporate Culture. I would bet you visit AngryPhramacist.com frequently.
I don’t think it was fair anywhere I was with Walgreens for 6 years and was not only a Head Photo but a drugstore Tech, my last raise was 16 cents, I bust my butt being in two places at once, taking care of customers that the managers piss off, put up with verbal harassment and hostility, I filed a complaint with compliance 2 months ago and have not heard a word, believe me I know where you are going, to be honest I left and have not had a migraine or anxiety attack since, they are still fighting my unemployment but I am not giving up, I feel sorry for everyone who gets the doormat treatment including customers and employees, maybe when there is nothing left they will wake up.
Oh I have a complaint. I was in the Walgreen’s in North Haven CT located on Washington Ave. I made a quick purchase and the man operating the register had me swipe my credit card. Then he asked he to do it again because it “didn’t take”. The second time it went thru and asked me to verify the amount and to sign which I did. Well Mr. Register man told me I had to swipe AGAIN because it didn’t take. I told him this felt like he was trying to pull a fast one but idiot me went thru the process a 3rd time. Lo and behold I’m in Dublin Ireland and yet someone is attempting to make purchases at Best Buy, Target, and Circular City with my credit card. Let’s just say I love Discover Card and their fraud protection service and Walgreen’s you just suck. How are you going to fix this?
I just wrote a 3 page complaint and this page deletes it….go figure
I live in Shreveport Louisana and there is Nothing good about the Walgreens in this area. No matter what Walgreen s store I go to the store messes up my meds, the pharmacists is always rude and not helpful, they miss count pills, don’t fill meds when they are suppose to be filled and then call you and tell you they are ready, they won’t put you on auto refill not like it would help with the lazy people they have working but to get back to my issue for the day. I called in my bipolar meds 2 days ago and they still are not ready and after sitting in drive thru for 25 minutes waiting they had the guts to tell me to wait another 15 mins on meds that were suppose to be filled 2 days ago and the system called and told me they were ready.
The pharmasist got a attitude cause I had her on speaker phone and wouldn’t let me speak it is horrible and then the manager says call the 800 number and leave a message even though there is nothing that will change cause I have been dealing with this for years and years from this Franchise! Wal-Mart treats you better.
I have been trying to reach someone about a Walgreens breaking Hippa violation- please call me back-
If they are breaking HIPPA then they need to be taken to court.
I am writing in regards to the Walgreen’s drugstore in Mexico MO, and let me just start off by saying that I WILL NEVER USE THEM AGAIN , I caught my diabetes early because I have seen the symptoms before in my mother but so far now the script that was called in by my doctor for my test strips to be paid for through my Medicare prescription plan has been SCREWED UP TWICE , the first time they gave me my script no problem got it the next day , only to find out that they gave me the wrong test strips , so you would think take the wrong ones back in with the receipt where I paid for them and it would be a simple matter of them exchanging them for the correct ones , WRONG again , they told me that they had to resubmit it through my Medicare and guess what all at once there was issues , ok I can give them that maybe , I BOUGHT a bottle of strips for almost 30 bucks to hold me over until I could get my script , then this morning they called me and told me that my script was ready after almost a week and having to borrow a tester that my sister was no longer using , so I think Great I can go back to mine , WRONG AGAIN , I went through the drive through window and they asked if I had a secondary insurance card so that maybe they could get my cost down to Zero from $12.49 , so I gave them my Medicaid card and for some reason that got their system all messed up where they couldn’t take it off and let me have my script that was already filled and setting there on the counter , I told them that I had no problem paying for the script at the price they told me to begin with but they wouldn’t let me have it , so now I am again waiting on some screw up that they are blaming on Medicare again which I don’t believe it is Medicare that is messing up , I believe that it is the drugstore and I feel as if they should give me my test strips and if Medicare doesn’t pay them back then they can just eat the cost of them for all of my pain and suffering and stress trying to get this taken care of , basically they have filled it twice now and when I get there to get it something is always Messed up , I HAVE HAD IT WITH THEM and would appreciate a call back from someone from headquarters TODAY about this issue and what they are going to do about it , the script is for 300 Contour Next strips and I need them NOW because I may have to be leaving to go out of state within the next few days and I NEED MY STRIPS ! you can contact me at 573-473-1654 and you had better be calling to tell me that I can go pick them up at no charge at all because it has been the pharmacies mess up from the word go , the least you can do is give me my dang strips ! I will also tell anyone that I know NOT TO BE USEING THAT drugstore !
Sincerely yours from one stressed out woman who really does not need all this mess
(ps I am also a stage 3 colon cancer survivor so the last thing I need is the run around about my scripts )
Mrs. Regina Phillips
This is a compliment and complaint. I’m writing this because I was very sadden to hear that today was one of your best employees last day at the Walgreens at 600 Newark Ave, Elizabeth, NJ 07208. I have been a happy customer to this walgreens for over 10 years and I was always greeted with a smile and the perfect customer service energy by your employee Ms. Green. I asked her why she was leaving she mentioned that she had worked there for nearly 14 years and she was reduced from full time to part time and then to 4 days a week and then 3 days a week and now 1 day a week. As a single mother she is unable to afford her cost of living at 1 day a week salary. She said going on unemployment will pay her more. SHAME ON YOU WALGREENS FOR FORCING SUCH A GOOD REPRESENTATIVE OF YOUR COMPANY TO LEAVE!!!! No reason why she should not be able to still have enough hours to maintain her life as she had been in years past. By the way even on her last day (today) she still was smiling and pleasant and exclaimed that she loved working there. If you want have a good representative for your company you should be happy to do whatever needs to be done to keep her on board. Hard work and dedication needs to be recognized through merrit not through forcing out.
I too have a complaint. The Walgreen’s in Sebring south, Sebring, Fl needs some dyer help. I myself no longer go there, I changed to CVS because I could not take the stupidity of the way the drugstore is run. I do take care of my ex husband and call his medication into this Walgreen’s. The last time I did that, they gave him a partial fill because they were out of that particular medication. That was on Aug. 19th…on the 21st I called and was told that a truck would be in later that evening and it should be ready then. On the morning of the 22nd I called and was told a truck would be in later that day…no such luck. On the morning of the 25th I called again and was told the same story, by that time I lost patience and blew my top because my ex husband was out of the medication by that time. I did have someone call me back the same day and by later on that evening I did receive the medication. My fear is that what happens if someone dies waiting on this drugstore to refill prescription’s? Does Walgreen’s really want a lawsuit because eventually that is what is going to happen! I will continue to talk my ex husband into changing to CVS because he can not afford to go without his meds. Walgreen’s, you need to wake up! I’m sure Mr. Charles Walgreen’s Sr. is rolling over in his grave!
To whom it may concern; My name Is Kathleen, I live in Hartford, CT 06105 I’m writing you with a complaint about one your Walgreen at 161 Washington, Street, Hartford, CT 06106, 1-(860)522-5005, I’ve been calling for more than an hour and there’s no answer or teleprompter to pick the phone line up so that I may call my husband medication in, so that Ican then in turn pay for a ride to pick his meds up. I ddon’t drive and my husband can’t walk to pick up his meds because of his toes has been amputated due to diabetes and the Doctor’s want him to keep pressure off of the right foot.
Walgreens located at I-45 N & Tamina, TX. TERRIBLE drugstore! I’ve filled out survey form with a request for personal contact from headquarters. Never had a response. Only 1 pharmacist on duty except from the hours of 1-3p.m. Quite often your new prescription has 25-100+ customers before you.
I’ve had RX’s lost and auto refill status shut off. My RX’s have been delayed because they are contacting the doctor. WRONG doctor, mine retired 2 years ago. Also, they were given my new 6 month RX by my new doctor and used it last month but lost it.
TODAY was the TOPPER! After 3 call-in’s by my husbands doctor the drugstore has yet to fill his RX. WHY? They say (as usual) they have not received a call back. I opened my records to find out why they are sending me texts that my auto refill RX is delayed and find my husbands call-in RX’s were placed in my name!!! My husband has diabetes and needs his RX’s!!
-Flu shot availability is slow and just as time consuming as a doctor visit.
-Every 6 months my new RX’s are delayed because they don’t have them and must contact my doctor. Originally my refill date started on the first of the month. Now they are different days and dated from the 20th and on.
-No solution to a problem can be solved by phone. One MUST go directly to the counter to correct it AND you must return and return because they didn’t enter the problem to correct it.
-It took 3 months to change to my new insurance coverage.
-Never tell me my RX isn’t covered by my insurance. They put it on Walgeens discount. Very easily I could call my doctor to request an RX that is covered.
It’s a MAJOR headache to deal with them! Our area has a population of over 100,000 and we have 1 Pharmacist? During flu season there is no place to stand in line to pick up your monthly RX’s.
Doesn’t ONE PERSON in Corporate care????
I shop at the walgreens in garden city park , ny and they store is always busy and the staff is wonderful and always helpful. Especially Mr. K the store manager is awesome always very helpful. And Aaron one of the assistant manager he is always very helpful and always finding what I need..and Matt in the day time is always finding me what I need and has coupons on hand when he can for items that are on sale. He is very insightful and knows his products. .and there are so many cashier’s that are great as well. .I give this store 2 thumbs up. .
I’ve recently contacted Walgreens Corporate offices due to a issue with the Walgreens store in Sayreville N.J. having a certain medication in stock.It seems that the distributer of the Medicine does not ship an adequate supply of this product to last long enough until they are re-stocked.Well of course this was considered a complaint against the store,which I had no intention of doing. The Pharmacists and Staff are exceptional and Professional and have gone that extra mile on many occasions to help me.I think that the problem here lies between Corporate and the distributor of the Pharmaceuticals,and the complaint should be rescinded,
I went to Walgreens in Durham NC a week ago for prescription drugs. They called me last Monday and stated that they mixed in some anti – depressants/insomnia pills with the pills that I was supposed to get which was Tramadol. They never told me how many of the wrong pills were in my bottle. I believe I took the wrong one last Sunday because I had a migraine all night and could not sleep and was up crying and depressed for no reason and woke up vomiting and had a headache and nausea for the next 3 days. I don’t have insomnia or depression. I believe I had a reverse reaction to the anti depressants/ insomnia pills. They said that they would call me back to set up a doctor’s appointment for me. I have not gotten one call from them and I am definitely not letting this down because I had to take days off of work because of the the headache and nausea.
That is why the American system is very bad, they are constantly making these types of mistakes and have probably killed many people doing so. Imagine if you where allergic to the medicine he put in the bottle. In Europe the medicine boxes are packed by the company that makes them, therefore avoiding all errors. But this would mean that many pharmacists would loose jobs in the USA…
Thank You Walgreens for putting America first. As a citizen, I would have ‘voted’ with my checkbook and no longer have done business with the company had you used the inversion. However as a voting citizen, I am also concerned about the burden of the corporate tax rate in the USA and will vote for candidates who are seriously seeking a way to mitigate that burden.
I am disappointed in the Walgreens decision not to move overseas for tax purposes. By not moving you have betrayed your stockholders who expect the best profits possible. Also, by not moving, as is your right, you send the wrong message to Congress. You are telling them that high corporate tax rates are okay.
On a different subject, I foolishly signed up for a customer loyalty card. I will wager that most people do not know that you sell our email addresses. My inbox became riddled with SPAM. Shame on you.
I am so relieved to learn that Walgreen’s decided against setting up headquarters in another country to avoid paying taxes. I shop Walgreen’s frequently and use my Walgreen’s card. I like the homey-ness of Walgreen’s. i prefer that homey-ness to the brighter glitzier CVS or the too dark Rite-Aid. I’ve complimented your employees who render excellent customer service via the instructions written towards the bottom of your sales receipts. i must tell you that I felt betrayed upon reading of your plans to evade taxes by setting up headquarters elsewhere. Thank you for not letting me down as well as other plain ordinary Americans like me. I’ve been loyal to you, and now you have shown loyalty to me and the rest of us ordinary tax-paying Americans. THANK YOU!
I am so glad that Walgreens decided to scrap their inversion plan. I was going to have to move my prescriptions to another drugstore and truly hated the idea because the Walgreens here in Cortez Co is so great. Thanks for appreciating my American business as much as I appreciate an American company.
Thank you Walgreens for putting our country before corporate profit! Our family will continue to be loyal customers. You have restored my belief that some corporations believe more in their consumers and their country than the greed that continues to ooze from Wall Street no matter how it adversely affects America and it’s citizens. There would be no Wall Street without this country and our people. Again thank you for making the “right” decision.
I understand the Walgreen has decided not to move the corporation to Switzerland. I commend you for that decision!
These call center employees are very rude.I just called and asked for an address it took 7 people to transfer me and still no answer. She was so rude she hang up the phone. She was very rude and disrespectful. She needs to go find a job some where else other than a call center because she is was to rude for the job.
I am so frustrated with Walgreens it’s been a week and a day. I purchase an item from one of there location an once I made it home I open up the perfume and the bottle was empty and old from sitting in the box for so long. I then took it to a nearby Walgreens with the receipt the same day of purchase the store supervisor said I can’t exchange for you. He stated take it back to the store you got it from. I explain I was on vacation I am not traveling back to the store just to exchange it. The back of the receipt states you can exchange it any location but to find out that it is false. I have contacted the cooperate office and they said someone will call me from the district manager office within two days it been a week and a day and no one has return my phone call. When I called they keep giving me the run around as if I got 50.00 dollars to give away to them.. And they also says they can not give me the manager number. Does anyone no who I can speak to?
I have spent the last hour reading all the comments about Walgreens……….I have been having the same problems as the rest of you with them. I guess it is apparent that Walgreens does not care about how customers are treated. I just switched a prescription from Walmart to Walgreens yesterday and they are already being a pain. Sadly they just don’t give a damn………and most of the techs are XXXXXXES . Not smart enough to know they CAN be replaced , or better yet their store close because of lack of customers……. DUH.
@ Diana….Wow, so it’s not just me! There is a certain pharmacist in my city who apparently thinks “she” is a doctor since she second guesses my script’s behaves in an arrogant manner….totally passive aggressive and the B word with a capital “B”! I’ve done hundreds of dollars worth of business with Walgreens over several years but now because of this womans deva attitude….I’m done! Using CVS now all there have been professional and courteous.
If you decide to move your corporation overseas to lower your tax burden then you can consider closing all your stores as well because people like myself well make damned good and sure you loose money.
My husband was in a motorcycle accident and we do not have health insurance due to being in between policies. I have been filling prescriptions at walgreens for years, but was told because out insurance policy was no good as of the day before and there was no current insurance to bill they could not fill the prescription for his narcotic. The CEO decided to put this policy in effect after they were sued by the DEA. So because they choose not to implement a system that meets DEA requirements instead they pawn the responsibility of monitoring to the insurance companies I am now switching my entire families prescriptions. Walgreens decided it was more important to be lazy with their system to ensure that their customers were taken care of – this in itself is negligence to the patients that you are responsible for. I am glad to report though that every other drugstore I called not only laughed and said they had never heard of such a policy at a drugstore but gave me prices for the medication, undercutting Walgreens by over 50% in cost. Customer service told me that I could not complain about the policy to anyone because it came from the CEO — well this is a joke.. handle your own regulations so you can meet your customers needs.
I am extremely upset that Walgreens, a company that I have used for over a decade, has decided to sell out to hedge funds and “wall street” to make these “one percenters” happy. A tax inversion hurts the very country that Walgreens has used previously to make profits to enrich not only their individual investors, but also the everyday customer and workers who felt comfortable in an American company. Obviously, if this inversion takes place, I will move my business to CVS. I hope someone stands up to the economic pressure to decrease taxes that are owed to the United States.
I have been a satisfied customer for over 23 years, paying on average $20,000 per year for HIV meds. I love your stores, and your staff. BUT I will not hesitate to leave you forever if you move offshore to avoid giving back to the country that has made you rich.
Shame on you for even thinking about it!
I agree with bj, if you want to get out of paying tax to United States, Myself, I will start going to CVS, heck, there is usually one across across street. HOPE YOUR INVESTMENT ADVISORS BUY FROM YOU…I WON’T!
Go to Costco. Employee owned and they have a drugstore. They also pay their employees excellent wages.
Millions of customers have faithly worked and shopped at Walgreens for years. Taxes help with: Roads, which your trucks and employees drive on; Police/Public Safety, which your stores utilize and look to to help solve crimes, investigations, put out fires, which you and anyone working a your stores may use; Pay for education for everyone who went to school in the US at Walgreens, and future workers and CEO’s. The number of services your company would utilize but stiff everyone else with the bill will be staggering for Walgreens. I PLAN TO CONTACT EVERYONE I KNOW AND ON ALL SOCIAL MEDIA SITES TO ASK THE PEOPLE IN THE US TO STOP GOING TO WALGREENS. TRUST ME, THE LITTLE YOU SAVE OVER THE 4-5 YEARS WILL NOT MATTER. YOUR STOCK WILL DROP AND IF YOU LOSE HALF OF YOUR CUSTOMERS, IT WILL NOT BE WORTH IT. JUST ASK SUSAN KORMAN FOUNDATION WHAT HAPPENED WHEN PEOPLE COLLECTIVELY GOT TOGETHER AND DECIDED TO TAKE THEIR MONEY ELSEWHERE.
I brought a prescription into Walmart to have it filled one of the prescriptions was antibiotic and the other was a narcotic. The drugstore release my medication to someone whom I don’t even know. Then when I come to pick up my medication when I got there the person working at the drugstore was rude and told me that there was nothing she could do about it and that I would have to speak to whoever I spoke with before. I asked her was there a note in the computer about the matter, and they told me that it was their fault and that when I got ready my prescription would be there I would not have no problem. When I told her call managershe told me that there wasn’t no one answering.I was very upset she treated me like a junkie .she then picked up the phone call the police. I can’t believe that I have I do not release to anyone but myself on my prescriptions but they would allow some random person to pick up my medication. I feel like my privacy was violated no one has even called me back today to talk about the issue but i have filed a hippa complaint.I also have it on tape they admitted to me that they gave my prescription to someone else. What is the point of privacy and you guys making us sign all this stuff when you guys don’t follow your own policies.Very unsatisfied customer. I’ve still yet to get my prescriptionor .hopefully someone will contact me soon.
F*** WALGREENS…..that is all
Today I left my work to go get an RX that was called in at 0800. The medication is for an urgent need for antibiotics. I arrived around 1100 and the prescription was not even yet taken off the voicemail!! Let me make this perfectly clear, this is not a complaint about how the staff did not do their jobs.
I have been a longtime and faithful customer to Walgreens for nearly a decade! Not only here in Muncie, IN but even when I vacationed in FL I sought out Walgreens for my services. I am a nurse for the VA and know my way around the “System”, so this is my observation.
For nearly a year or more now the store at TIllotson and Jackson in Muncie IN has been short staffed, DANGEROUSLY short staffed. This particular Walgreens is located a few short blocks from the ONLY hospital in town. They are in the Mecca of many physician’s offices as well. They are the only 24 hour store in town. Now, I am not privy to the amount of business they do…..I AM however able to tell you that my customer exeriences with timeliness and to see the stress that this staff endures is RIDICULOUS! The staff are always helpful, yet harried. Polite yet pressured. It appears that one lone pharmacist is responsible to produce all the RX’s that only 1-2 techs can supply him. If you have a window tech, that tech is also covering the drive-thru. RARELY are there ever more than one tech even in the afternoons I have been there. This store has also been the site or mutlitple hold-ups and robberies of narcotics.
WHY in HEAVEN’S names would you set a place up like that to fail?????!!!??? In this day and times of money vs productivity, surely that store deserves to have more staffing. CONSISTENTLY! Every other store in town has the same problems. They seem to be understaffed, overwhelmed, and quite frankly unsupported in their employmer!
I hate to be “That” person that causes a rift, but I have been evaluating this process now for over a year, so feel justified in my complaint.
I want to make this perfectly clear…….THIS IS NOT a complaint about a certain employee or the process!! This is a corporate problem and should be addressed ASAP. I want this letter to go to the TOP and not be brushed off!!
Sincerely,
I may be one of the few customers without a complaint. My local Walgreens (148th & Ambaum, Burien, WA) is always clean, well stocked with courteous staff. This rave goes to Steven in Photo. He solved a problem no one else could: how to change a png file to a jpeg to enable uploading photos to website. He is always friendly and helpful. A rarity in this increasingly rude world.
Dear Sir / Madam
I am not sure who to write too but hoping you will forward this to the correct head office of your company.My wife has work for Boots uk since she was 15 she is now 59 Boots UK have an Age Discrimination against all of those who have been with the company for some time, my wife is now leaving Boots as she cannot stand the down fall of a company that she has put her life into.
There is no manager within the Boot company of any experience of the running od the health side most shop are in control of managers who age is between 23-35 years old! there may be older managers around but not in this area, they are even over the pharmacist who is there to promote safe running of what a chemist should be health they are prevented from doing there job correctly as the upstart mangers has the final say regarding the running of a dispensary with VERY LITTLE KNOWLEN?GE within this field.
Customers are now leaving the Boots group and having there medical need by the group of Llyods Chemist that are normally in the same town in fact next door in some cases, they are leaving because there is not enough staff to serve them and have to wait and wait for service so they walk out and go next door this is not right?
My wife has tried to talk to the area manager regarding the running of the dispensary but even he has NO IDEA as he has come from Woolworth who never sold any medical goods what so ever have now had to close through lack of management skills so what has Boot UK done employed him most properly because he knows about target and NOTHING regarding the running of a chemist shop this say it all, to how Boots are running the business before Walgreen take over completely.
They are making it look as they are returning a good profit but the customer are leaving in there hundreds all over the Country and using anyone else rather than Boots for their medical needs.
I would love to have a reply to this letter I have already wrote to a department and have heard nothing, your CEO was on the radio over here back along and sounded that he cared regarding the treatment of staff I feel that he should know that when someone who has worked and given their life and dedication to Boots Uk only to leave and work somewhere else and for the only reason she cares and has tried to get something
done regarding losing customers through the door.
PLEASE REPLY AS WE DO CARE THAT WHY I HAVE TOOK THE TIME TO WRITE!
We have letter of nearly 3 years ago that the Boots UK had already started to let their customers down and NOT provide a descent service to those who need it
My wife was told that her area manager would contact last week to sort this out she still has had no contact from him, then he has no idea on how to run a chemist any way so why should he bother as my wife would lose him as soon as she started on running a dispensary properly as he as work for before Woolworth who went bust 3 years ago.
Regards Jeffrey Salter
When you move your offices to avoid paying your share of taxes in order to increase the bottom line for the already wealthy, I will be taking my business elsewhere and encouraging others to do the same.
When you move your corporate entity to Switzerland, I shall no longer be a customer of Walgreens.
Was looking at an old add for Walgreens….got to thinking…..Yes it is the 21st century…yes convenience is key. But you are a family value store. You serve products to conveniently help families. You pride your self as a family company. I shop Walgreens weekly.
A lunch counter in at least one store…..Bring it back. You can build your reputation further. Give the new generation a new way to love Walgreens. Ice cream sundaes, shakes..would help families in vest in your company, Create revenue, sell your product, sell your name. It would be nice to catch a shake on a hot day after shopping for household items. It may be old fashioned, but as a leading convenient store,,,it would also set you apart and make you a bigger household name.
John Hix
Longmont,co
Hi,
I am writing because I was in my neighborhood Walgreen and while paying for my item a young man walked in the store and politely asked the store clerk if he could use the restroom. The clerk asked him if he was a customer and the young man stated that yes he was and he had to really use the restroom. The clerk stated that he would need to but something in order us the restroom amd the young man politely walked away and out of the store. I contact your customer service number and the representative I spoke with stated that your stores so do not have a policy that does not allow someone to use the restroom in the store if they do not make a purchase. I was really hurt and upset that the clerk would not allow the young man to use the restroom. I have used this restroom serveral times with out purchasing anything from the store and have had no problem with some one buzzing me into the restroom. I would hate for that be my child and they into the store and are refused to be able to use a restroom. This clerk was rude and this was wrong.
-Racism still exists.
I am an employee at walgreens. I have been there for two years as a cashier, and now I am in the photo dept. and I have often filled in for cosmetics too. I have a coworker ho transferred from another store about a year ago who will only work up front and won’t lift a thing or even attempt to use a telxon. Apparently, the walgreens he worked at in kuntucky, gave him a 50cent raise, so this man who does half the work I do every day, makes more than I do. Then today, on my day off, I went to check out and used my bridge card on my good items because walgreens does not pay a living wage. That coworker made a comment saying “would you like to donate $1 to Obama for giving you all I that money on your good stamps card?” Way out of line, not funny at all. My manager keeps telling me that unless I move up to management, I cannot get a raise other than the petty 2% yearly one. We o through new employees every other month. I have been loyal to the company, reliable, worked holidays, nights, weekends, etc. I just had a baby in December, and I figured since i was so flexible and open before I had her, they they might be flexible with givin me more day shifts….especially since I’ve been there longer than most of my coworkers. No, they cut my hours way down if I don’t work nights, and when I finally have in an agreed to work one night a week, they make me close and open. I am a single mother and I discussed this with the management many times. Walgreens does not treat their employees very good–THAT is why you all have had bad experiences with the customer service.
The Manager and District Manager both need to be Fired ASAP,,,, they continue to keep this store in a Ghetto like state,,, since winter the lot is destroyed with hoes and still bad signs and get this those rusted handicapped posted,,,what dummy designed these in Michigan with all the salt. So starting Fri the Downriver Cruise 200,000 plus coming around our town and your place looks like XXXXX. I’m giving my photo’s to the code enforcement officer in Lincoln Park,, you just don’t get, my 3 rd compliant in a year. Your company really just don’t get it. The lot if loaded with trash and cigarette butts no one cleans. The Beer sign faded for months at the front entrance,,,it just never ends with this location. No one has a clue Manager and District Manager have walked past this plenty with blinders on. You will not contact me back as you know your wrong again as with my last 2 complaints. I’ll turn this info over to our local newspapers to show your incompetence. Location Dix and Southfield Lincoln Park Michigan 48146
i cought this on facebook
So I caught part of my husbands altercation with the manager at Walgreens at Kearney and Galloway in mesquite, tx. As we walked in the manager and another employee told us to get the dog out. Ben is my husbands service dog prescribed to him by the va. Cris told them it was a service dog and went on about his business only to be confronted in the store again. The manager asked for identification and he said bens silver service dog cross wasn’t enough. Even after he sees how mad he gets my husband who suffers from chronic PTSD and depression he still smiles. Then he tells my husband he has the right to refuse service to whoever he wants. Please reshare this because this has got to stop. Ben is highly trained as you can see in the video. A professional employee would’ve approached my husband discretely to make sure his dog was a service dog, instead my husband was told across the store to leave with the dog upon entry of the store.
Good morning, today is already the 18. of June,2014.
Since almost two years I went to Walgreens drugstore to filll my prescriptions.(narcotics).
This hold time Julian was very nice,friendly and help full. Melissa had always an attitude and she even lied to me.
Now almost two month ago it happened, that I went to fill my script and every time I was told I’m early. Two weeks prior to that they dikd not have one of my meds. I was patient even so I need it. I am in constant pain. I work six day’s a week in a very busy Barber Shop from 8 to 6.
Never said a word about it. Finally they had my meds again and every two weeks I filled it.
Now in the meantime I was very much stressed, because my dad got very I’ll.
This Tuesday after a very ruff day, I went to see Julian. As soon as she saw me she had a printout and told me I was early again. I was so tired and exsosted , I looked it too. Julian was asking me why are you “always” early. Stupid hornest me told her. that I borrowed some
While they did not have them and that I gave them back. I told her this in confidants. She mad a big deal out of it. She told Melissa and now they did the worst the blocked me. I can’t go anywhere to Walgreen. They don’t want me there fine, but to ruin my life . With there not on my account no Walgreens will fill my scripts. Even my doctor does not understand. I am not a drug dealer . I simply helped myself , so I cut go to work. And now since I was hornst,
I feel like a kriminal. Jillian told my to go for Rehab. Who is she to say. My doctor would be the one. Melissa told me that I make her feel uncunfurtable. I do not know what I did.wrongs.
The fact is I need the Block on my Walgreen account lifted. I can’t affort to go anywhere else.
I do not have insurance yet. Please Help Me. If not that Walgreens, fine with me. But let my fill my scripts at a another store.
PLEASE HELP. Thank you.(954) 9938195. I’m expecting your call.
Hi i hope you guys understand why i dont want to use my name or real email. Well im currently an employee at walgreens I love my job honestly but I have a really big issue going on right now that has to do with the store manager and a couple of employees. I don’t want to get into detail here. I would really appreciate it if you guys send me an email that way I feel more safe talking to you guys please.
Today is June 5, 2014, and I am writing this in total DISGUST re your management at the Arnot St., Lodi, NJ 07644 store. Let me repeat – the disgust is with your management and not the store clerks. Ever since you assigned this new manager Mr. Moullo to this store, the service that was always given to those seeking assistance in your Photo Dept. is no longer available. You had excellect store clerks knowledgeable in the photo area who were always willing to assist those (especially senior people) who are not computer excellent in getting their photos printed. Since Mr. Mullo took over as store manager, he has stopped the photo personnel from assisting those in need. It is very obvious that when we (me and others) enter the store for photo assistance we are told that we cannot be helped as in the past. This is not the fault of your clerks, because their attitude has always been one of a very helpful nature, but it is no longer allowed with Mr. Mullo as the new store manager. If Mr. Mullo is unhappy being assigned to the Lodi, NJ store, then do us all a favor and remove him. Since he has been around, I along with others have refrained from shopping at Walgreens as we did in the past. However this person who you have assigned to manage our neighborhood store has certainly change things for everyone. I have switched to CVS, and everyone that I have encountered at the CVS locations, have been more than pleased to assisted us in our photo processing needs no matter how many times we seek their help. However, the CVS locations are not as convenient to me and others as the Lodi Walgreen location. So please do your customers, and your wonderful clerk staff a big favor. . . and remove this negative – bad attitude individual, Mr. Moullo- from what was once a warm and friendly neighborhood store to do business with. I am sure that this “customer offensive” attitude in not that of the Walgreen Corporation. If not….. then remove this manager, and bring back the old “customer friendly” store attitude. Thank you!!!
I attempted to have three perscriptions filled at the store on kings highway and the blackhorse pike in mount ephraim NJ on tuesday may 27,2014. I only did this because the CVS across the street did not have this medication. It is a narcotic. The pharmacist refused ti fill the perscriptions even though.i had legal ID, Medicare insurance card and my secondary insurance card. Everything was precise. I am a 61 year old retired educator. I have never ever misused my medicatiin EVER. After being told that she would not honor my request i asked why. All i was told was it was the walgreens policy. I asked if i coud see a copy of the policy. She told me that it was confidential. I told her that was ridiculous. Why was it such a secret what the policy was. She didnt look me in the eye. I simply why she felt compelled to not fill legal perscriptions. I told her id be happy to give her the nane ab
And #of my physician. Or she could call CVS to check what i was saying. Buy she refused. I asked to whom i could speak regarding this staye secret policy. She told me corporate. I called from the parking lot. It seems she decided NOT to fill my script and it was the pharmacists decision. I dont know why she didnt say that. But i was told that if i went to another walgreens that that pharmacist might fil it.am i the only one who sees this is ludicrous? ? I had legal perscriptions, with the doctors DEA #, i had photo ID, and proper paperwork, yet i was denied!! Goodness, my wheelchair lift was obvious since it is mounted n a pick up truck, i have a state card stating i am a handicap individual. I have decided that this employee of Walgreen s profiled me simply due to medication and as a result if the profiling discriminated against me and caused me grrat stress and medical harm. She didnt have her name in the window, as other pharmacists di, i guess she does this discrimination often and wants her identity hidden. I am contacting the better business office to file a complaint, i am having my doctor put up a poster in his iffice to warn the other patients not to patrinuze walgreens. I generally spend three hundred dollars a month shopping there, i will no longer enter that store and will tell everyone i know and see that walgreens profiles and this leads to their discrimination. Im going to contact all the places in my area tha deal with handicaps to alert them to the wanton discrimination and im getting a sign made for the side of my truck recommending that this Walgreen be avoided. Im going to write letters to the editor of the local papers outlining this outrageous practice. Im going to contact the ACLU and other agencies that deal with discrimination against the handicap and if possible ill file against walgreens Mt Ephraim and the pharmacist. Its not money i seek. I want this type of behavior stopped. It is an absolutr outrage that walgreens has a policy that allows this outdated unacceptable behavior
Sunday, May 11, 2014. 8:30 a.m.
I have just left your store in Calumet City, Il at Torrence and Sibley #06564 522.
I have lived in this area for 20 yrs and the appearance of the exterior and interior is dishearting. Outside the garbage bins are full and there is garbage on the ground everywhere. In the inside the greeting card aisle has cards all over the floor. The entire facility looks unkept.
I asked to speak with the manager and was told Grant was not there. Additionally, I was told there was not a manager on the premises. Really!
Me and my husband recently visited the Walgreens in Madison tn. Wish is completely run down. The floors are disgusting, the bathrooms look and smell like a trash dump, they shelves are barely stocked. The cashier was an older woman who was extremely rude and slow. I spoke with the manager about opening up another lane she was a large Caucasian woman with long reddish blonde hair. She said she would but it never happened and while I was standing in line, I could see her in the film department drinking coffee with other employees. Needless to say I will never be back.
Wallgreens opened in my town several years ago. I switched my business from CVS. For the first year, everything was fine. In the fall of 2012, I stopped receiving the automated calls notifying me that my prescriptions are ready for pick-up. The drugstore employees were unable to fix it, and kept telling me it was a “corporate” problem. On 12/4/2012 I contacted corporate customer service. Case# 886920 was assigned. No one has ever called back, or followed through. I continued doing business in spite of this. At the beginning of April 2014, I asked the drugstore tech whether they could resolve this for me. They, again, told me it was a corporate problem.
On 4/8/14, I spoke with Candace in customer service. I referenced the above case#, and she assured me that she would research it and get back to me. I have not received any call back.
On 4/9/14, I sent an emailed account of my problem through your internet customer service form (ref# 4932219). I have not received any call, or follow up.
On 4/11/14, I received a call from the district manager (Greg). I explained the problem, and he assured me that he would look into it and get back to me. I have not received any call back.
Today, 4/28/2014, i have changed all of my family prescriptions to CVS. That’s prescriptions for my elderly parents, my elderly in-laws, my wife, my kids, and myself. I have no faith in your company. I have no faith in your local employees. I have no faith in your corporate customer service employees. I have no faith in your district manager. After a year and a half, can you blame me ?
You have a VERY SERIOUS problem with employees not following through on their promises to solve customer problems. One of the most basic rules for running a successful business is……….YOU MUST KEEP YOUR PROMISES, TO KEEP YOUR CUSTOMERS. You’ve failed miserably at this.
no account needed u can make $2000-$9000 I work at walgreens and watever you put on a reload pack card I can add a zero say if you put $200 I can make dat $2000 I want $500 you keep $1500 hmu if you interested. Inbox Me for my #. You might want to check into this
This was posted on facebook by Juanita Pretty Paid.
I was on Facebook today and I came across someone by the name of Amber Winston, she stated that she is a manager at walgreens and that if anyone puts 200 dollars on a vanilla pack card, which i believe is the reloadable cards, she said she could add a zero and make it 2000, she will keep 500 of it and someone else would take 1500. She is stealing from the company, other people said they would report her, i really hope something is done about this, because right now she’s getting away with it. I believe this is in the Chicago area. Her facebook page shows she goes to university of Illinois. She needs to be stopped.
I experienced some of the rudest service from the Walgreens in Daytona Beach on LPGA Blvd and Nova Rd on April 1, 2014 at approximately 12:00 p.m. The pharmacist (who had blonde hair, tall, and slender) was extremely rude and unwilling to help me. My doctor obviously was unaware of a dose that no longer was available, and when I gave the prescription to him his comment were, “this guy doesn’t know what he is doing (circled the doctor’s name), the manufacturer no longer makes that brand, You need to take this back to the doctor, or I could fax. However there is no telling how long that will take and I don’t want you to call every hour to see if it has been filled.” With a nasty and haste tone.I told him I could take it someplace else them. Then he quickly responds with a little chuckle “no one has this strength anymore they do make it anymore!” After talking a deep breath, because I really wanted say some very nasty words to him. I looked at him with a smile and told him to go ahead and fax it, and I will call the doctor to let him know it was being faxed. A few moments later, I called the doctor’s office (I wasn’t even out of the building yet), and they said to put him on the phone and they will take care of it over the phone. I waited about 5 minutes while other assistants just looked at me and he was talking to them. By then the doctor had to go, and asked to have the pharmacist to call back. When I relayed the message, to the pharmacist he responded, “here’s a card have him call me…I have other calls to make,” again in a nasty rude tone! I took my prescription down the road to another location, because I didn’t appreciate how I was being treated. I have been a long time customer with Walgreen’s and the store in Ormond Beach, FL., on the corner of Granda Rd. and Tymbercreek Rd., They are the reason my husband and I started to use your company exclusively. The people at that store are kind, well-mannered, very helpful, and willing to go out of there way to help with any issues or questions I could have had!! Couldn’t give them enough praise, in fact we make sure the manager at that location gets a Christmas card every year, because he is an amazing person and extremely helpful. Be thankful you have people like him, because it it wasn’t for him I would start shopping at CVS instead. I recently moved to Daytona Beach, FL and this Walgreens is exactly .8 miles from my home versus the store in Ormond Beach which is about 20 mins away from my new home. This is not the first bad experience I have had at the location in Daytona Beach either. One of their drive through lanes was down, and the lane they designated pick-up only was the only one open. I had just left the hospital with my sick infant and wanted to drop off her medications so she could start them right away. Given that she was sick and I didn’t want to take her in to the store I decided to go through the drive-thru. When she asked who I was picking up for I tried to explain me little girl was sick and I wanted to drop the prescriptions off. She in turn rolled her eyes and took a deep breath and blew it out like I was inconveniencing her! Another time, same location mind you, My husband went to drop his prescription of and it happened to be two days early. The same pharmacist as previously mentioned told him he could not drop the prescription off early, yet as soon as my husband began to walk away the person behind him turned in a prescription ‘TWO DAYS EARLY’ and the pharmacists said it was okay!!! My husband turned around and asked he could do the same and the pharmacists rudely told him NO! Now, for a company that advertises and prides themselves for ALL their pharmacists a kind, understanding, and helpful. This store completely missed that train. I will relay my message all over every social media site I have which all of them about the horrendous experiences I have had with this location and tell everyone I come into contact with not to shop there. I am a server, so needless to say, I know what it is like to deal with rude and inconsiderate people. I deal with them on a daily basis, but I was not rude or inconsiderate. I realize the exclusive business that my husband and I do with your business doesn’t meant that much to you, and my father-in-law who frequently goes to Walgreens to fill his multitude of prescriptions with your company doesn’t mean much. But attitudes like the one I received on multiple occasions will eventually begin to impact your business in a negative way. Horrible…horrible experience and very dissatisfied with the service I received. I will never return to that location!
To whom it may concern: i am an employee of drugstore.com. recently a fellow employee was arrested for child XXXXXography. 2 days later he was back at work working with us. I do not understand why? I think its wrong that he is still employed with the company. He should be terminated. I feel very uncomfortable with him still working with us. His name is tim clark. This is the company in swedesboro new jersey.
I have been doing business at this Walgreens (5501 Wesleylan Dr. Virginia Beach, VA) for more then thirteen years and have never had the problems that I had the last two times I got prescriptions filled. I talked to the on duty manager on each occasion but it didn’t seem to make a difference. In your drugstore you have a new hire named Whitney. Unfortunately Whitney has a real attitude problem! She is rude, obnoxious and oblivious . She also lied to me, that is when she even acknowledged that I was there which was not often. This incident was very upsetting to me. When I finally got my prescriptions filled, it had taken close to three hours which I find unacceptable. There were other factors in this incident. However, the point is I do not want to be disrespected, disregarded or ignored when I am in your store. I don’t feel like I should have to feel uncomfortable while shopping at Walgreens ! That was the first incident. The second incident which occured yesterday was almost as bad. Whitney must have remembered me, ignored me when I asked her a question and preceded to tell the pharmacist to wait on me because she wouldn’t. The woman in line behind me even made a comment to me about how rude that girl was! i guess I will have to change pharmacies so I don’t have to put up with that behavior everytime I need a prescription filled. Too bad, that store was very convenient for me. Oh, by the way, I don’t think any of my family or friends will be patronizing a store that lets its employees treat customers in such a way. I hope things change in the drugstore because as I said before this was a convenient drugstore for me to use.
Sincerely,
Betsy VanderWilt
I contacted Walgreens about the issue of a particular medication not being available and was told that I would hear back within 2 days….well guess what…it’s the end of the week and no one called or left a message.
Is this the new Walgreens? You are very fortunate that I like the Walgreens that I use because there are closer competitors.
The Walgreen’s drugstore in Hanford, CA has some real losers working in it; particularly the weekend pharmacist and some woman who weighs approximately 200 pound and has a reddish-pink hair dye job. Neither of them understood that months on a Gregorian calendar are sometimes more (and less for this month) than 30 days. They also cannot comprehend simple mathematics. I don’t know what drug rehab they found the extremely rude one with the reddish-pink hair, but she needs a lesson in manners and customer service. The weekend pharmacist may know how to fill prescriptions, but as an ESL-learner, she has a long way to go in understanding our calendar. I’m taking my prescriptions to another Walgreen’s from now on.
The rest of the Hanford Walgreen’s is very well run; I do business with their photo department on a regular basis and I like their 3 for $4 deals on theater-sized candy. But the drugstore couldn’t be any worse. I’m going to write a formal letter to the corporate office this week, but in the meantime, I just wanted to warn anyone who lives in that area to either find another drugstore to go to or drive the seven miles to the Walgreen’s in Lemoore. I lived there for a few months and they have competent human beings working in their drugstore.
This complaint is going to the corporate idiots that have outsourced the construction foremans to the Beam Team…… Which will be recieving multiple complaints. These men have have always went beyond the call of duty to produce outstanding stores for this company. Now, in the hands of The Beam Team they have no tools, no honesty….. Everything promised has not been kept. This company has not produced a fit store… Nor will they. They have already made it abundatley clear that it is their job scope to slap it together and leave it. I have been a very proud wife of a man that was one of your formans. Likewise I have shopped walgreens regularly while advertising by mouth for you to all my freinds and family all ove the United States. My husband is with the baem team now and is miserable along with two other foremans….. They have their hands tied and cant produce a store like they did before. I feel like the buisness decision to do buisness with this company was handled unprofessonaly or they have pulled the cover over your eyes…. I know for a fact that the employees have been addressed not to keep the Walgreens Project Man in the loop…… When your plan was to have eyes on them….. Your no longer at the corner of healthy and happy….. Now your at the corner of crappy stores and its all Thanks to Yourselves….. Go figure that a company that basis their buisness on being people friendly and excellant customer service is to much into saving a penny than if a cornas, shelfs, or signs fall on their customers:-X……. You should have hired them yourselves if you didnt want to pay union dues……. FROM WHAT HAS BEEN SAID THE FINAL AGREEMENT HAS NOT BEEN REACHED WHICH MEANS YOU NEED TO THINK ABOUT THIS LOWER STANDARDS MOVE AND HOW MANY TIMES YOU WILL LOOSE MORE MONEY ON STORE OPENINGS … BEING SUED BY PEOPLE GETTING HURT… AND BY NOT PASSING INSPECTIONS, ETC….
I would like to Thank Steve @ Walgreens on the corner of Ladson & Dorchester rd in Summerville SC. He went above and beyond to help me with my daughters meds. It was new years eve and he took the time to help explain everything I needed to do, what had to be done to get my daughters RX on time- she had a deadline to start taking the meds.
Thank you again Steve,
Vicki
843-614-XXXXX
Walgreens used my card 5 times without my permission for someone else’s prescriptions for a total of over $400 before I cancelled my card for fraudulent use. And surprise, surprise, Corporate will not call me back as their customer service reps promised. LOUSY way to run a business.
Walgreens is oh so going downhill, making same mistakes as other companies, treating employees like robots, and customers like numbers! Putting profits ahead of employee safety, and treating managers like slaves. Impossible goals, and lack of workable employees, reducing good staff to meaningless positions, and expecting non achievable results. I have many years experience, and have seen this before. Thank God I am leaving soon. I really feel sorry for the employees, and managers. If you really want to expose what they are doing (a lot is ill illegal ) report to tv news, or attorney . Expose em!
Right on David!
Leroy,
leroyjaXXXXX@mail.com
I will be attending the annual meeting next week to share my opinion of this greedy corrupt corporation. Everyone on the board needs voted out. They care nothing about their employees. I was bullied as a employee to the point I was forced to quit. The open door policy, 4 way test and a healthy Workplace is no longer applicable. Stores are working on skeleton crews and customer service is at it’s worse. BUT the stock is up. At what cost?
Boycott Walgreens until the employees are treated better. Be kind to them. After all they are all the customers know.
What About The drugstore There Is So Many People Behind The’ I’m Better Then You Curtain, They’re Bumpin In To Each Other.
The Treatment, Especially At The One In Salem, WI.
They Are Not Living Up To Walgreens motto Or My ExpectationS.
The Wrong Count On Medicine, The Type That’s Class 3 Or No Class At All.
Sincerely,
5VertabreaSurgeries And Needs His RX When I’m Supposed To And Have To Go Through Agonizing Pain For a Few Days Every Other month For Reasons
Of; Told The Incorrect Dates When I Can Get My Pain Meds. Renewed
Secondly Don’t Have In Stock.
Lately After A Head Count And Put In My Monthly Try For Twice A Say And End Up Short.
Guess Who’s Wrong There, Not They’ll Look In To It ,
NO me Of Course, I Must Be Inaccurately Taking Them
How About ,WRONG, There’s Not Enough In My Bottle
It’s Time For A New drugstore
I can’t believe that you are making your employees work on Christmas Day what is this world coming to. Your corporation makes millions a year and you are so money hungry that you won’t give them one day off to be with family. Walgreens you are a heartless corporation and for those CEOs that agreed to this idea may you have horrible Christmas if you even celebrate it you probly don’t even believe in God just your bank account. May your new year be a pure hell. Christmas is a celebration of life & GOD & family.
I am a stock holder, and I shop,at Walgreens in Victoria, Texas. How ever, I understand that your company supports the band of Phil Robertson. I please let me know. If your company does I will have to sell my stock and transfer my prescriptions also. Awaiting your answer.
Richard Dunham
XXXX Courtney
Edna, Texas 77957
Please go right ahead and sell all three shares of stocks you have in Walgreens. Just like your ignorant rant here is protected speech, so is Phil Robertsons.
Way to go Richard! The PC terrorists in this country are getting out of hand. I am disgusted with these spineless companies for caving. Of course, Walgreen’s is no great loss as they are incapable of violating numbers of laws including copywrite laws governing their use of the phrase, “be well”.
And Wally, just how much shares to you hold in anything. Obviously an education wasn’t a priority for you but at least you learned the 1st amendment and are showing it by your personal rant against someone who I hope, you don’t know. It’s easier than looking someone in the eye to rant online.
Merry Christmas to you both. Oops, I just offended someone, I’m sure. Get over it!
Stupit move !!!!!!!!!!
I HAVE BEEN A LONG TIME CUSTOMER AND ALSO WORKED FOR WALGREENS IN THE PAST. I AM TIRED OF BEING TREATED POORLY. I SPEND A LOT OF MONEY AT WALGREENS AT STORE #2148. LESLIE THE PHARMISTS AND DENISE AND SHANIKA TECH ARE JUST WONDERFUL. THESE ARE CARING AND LOYAL WORKERS. MISS CINDY PHARMISTS IS RUDE. WILL LET YOU STAND AT drugstore WINDOW AND WONDER WHAT IS GOING ON. A WAL-MART IS 2 MILES FROM MY HOUSE BUT I CHOOSE TO SHOP WALGREENS WHICH IS 8 MILES. DO I NEED TO SWITCH? BUT SOMETHING NEEDS TO BE DONE WITH MISS CINDY IN THE drugstore!! PLEASE CHECK MY AND MY SPOUSES MEDICATION LIST, HIS NAME IS LARRY. YOU CAN CALL ME AT 815-791-XXXXX
Good luck !!!
I really wanted to add how much I hate Walgreens. There are so many negative comments the it obvious the executives in charge do not care how customers are treated. I drive 10 miles out of my way to a drugstore that treat customers politely and with respect. The managers of Walgreens where i used to shop weekly laughed when I confronted them about how they would much rather chase each other around the store than help employees. I have never see such unprofessional and just down right rude managers and assistant managers in my life. Good luck to the upper management. Ignoring how your stores are run eventually will effect the bottom line.
These a holes let you withdraw !!!! Don’t use pharmany !!!!
Since WG apparently doesn’t respond to their customers complaints via this forum I won’t waste my time explaining why after two very nice pharmacists spent over an hour on the phone trying to straighten out what we THOUGHT was an insurance problem, turned out to be a WALGREENS problem and they hadn’t even been apprised of it. Ended up costing a fixed, and I mean FIXED income senior citizen $219 that would have been COMPLETELY covered by their insurance except for some asinine WG corporate policy. FWIW turns out NO OTHER drugstore chain has this particular policy. Perhaps why WG was the only drugstore that had any of the subject medicine.
We were all ready to switch our prescription needs to WG based on the extraordinary efforts by these employees, but after finding out that WG treats their customers, AND their employees WORSE than your typical insurance ripoff artists there’s NO WAY we’ll ever do business with them unless they get their act together.
Ridiculous…
As others have stated… We don’t do Face Book, so get with it WG. Not everyone is that vain.
db
Walgreen used to be a nice place to go to.to get all the things you need when you get your prescription from the doctor. not anymore, just because of how they take care of the store that i have been to. everything looks so neglected, just because all the merchandise are laying on the shelves neatly doesn’t mean that the store is not dirty. the carpet, the bathroom disgust me.
Recently I made a trip to your main st store here in Manchester ct. I went across the street to get take out food before I went into your store. In doing so I was across the street for less than 5 min. Coming out of the place across the street my car already had a tow truck ready to tow it away. The row truck guy charged me $60 to not take my car, mind you I still went in your store to get a few snacks. Which I had to stand in line for 20 minutes because of an incompetent cashier. I was left wondering if I was going to get towed for being in the store for too long.
Noticing that your employee was outside smoking in front of the store when I drove up he had nothing better to do than call a tow truck. Maybe if your service inside the store was that prompt it would be a good thing. I personally think it’s unprofessional in any business to let your employees hang out in front of the store and smoke and don’t think anyone that doesn’t smoke wants to walk through clouds of smoke on the way in.
After this experience I will be boycotting your stores and telling all my friends to avoid them.
Glad your employees police the parking lot better than taking care of your store.
Dirty dealings in N.C.. Walgreen’s bought out Kerr Drug who had been in business since the 60’s. Kerr was a N.C. chain with about 76 stores. They had the friendly hometown store you don’t see anymore. The pharmacist and other employees knew you by name when you walked in. They had a great Rx drug discount plan and it was free to join. Walgreen’s just wanted to buy the biggest of the Kerr stores in the Raleigh area but was told by Kerr they had to take them all or nothing. So they bought them all and closed the small ones. The store managers and drugstore staff were told a week before their store closed and were told not to tell anyone else including other employees or the customers that their store would be gone until the day before it closed. Some of the smaller stores were the only drugstores that serviced these small towns. Customers are now forced into driving to the next largest town to reach a drugstore. They transferred all the Kerr Drug Rx to Walgreen’s without asking anyone. Walgreen’s has a Rx discount card also which they charge $20 a year for. I will be checking out CVS and RiteAid. I let them do the Rx today because I only found out yesterday that they had closed my Kerr store and I needed the Rx filled. The Walgreen’s staff was rude and I had to wait 45 minutes for my Rx. I don’t like the way they treated Kerr Drug or me. I will take my business elsewhere before I need the next Rx filled.
This is in regard to the Walgreens at 9450 Hammerly Blvd.Houston,Tx.77080
Your drugstore needs more employees!!!! Any given day especially the weekends, the drive thru,walk-in,and phones are one big back up. This store has plenty of staff at the front but in the drugstore,it leaves a lot to be desired. Joseph and Miss Patel are so professional,my family and I love them very much. Laurie,the store manager,is a gem.
Just one more thing. When your customer wants to buy cigarettes from the front register,I don’t think it’s the cashier’s place to make comments on how much that person smokes.
Thank You and Have a pleasant day.
You need to also build walgreen in small towns. Lots of these towns, do not have any drug store and you have to go to the next town. Check all small towns in Washington State please!!! These people in small towns need to buy their medication also.
Also would like to see a Walgreend in Manette, Wa there is no drug store here. Hope you cando this for your custom, also it will give jobs out in this state.
Beachtree inc ,
240 peachtree Street unit # 57XXXX
Atlanta , Ga 30303 Usa
email palmcityoXXXXXXXXX@hotmail.com
contact;888-620-XXXXX
Fax 888-214-XXXXX
Ms Pamela Hampleton ceo/vp
Ms Pamela Pelzer ceo/Vp
11-22-2013
Dear Cvs Staff Chairperson ,
I have made many different requestes and no luck over the last 10 years where the staff member are possibly being train on how to harrass me & my immediate business party .
I have request for security at the five point location , Atlanta , Ga location to leave maybe at all locations there should be no security guards and anyone that worked as a security guard should be hired on staff , there have been to much favoring the staff members , blocking my unlimted line of credit as well as in store line of credit and watching and being very un-proffessional toward me glod star with harrassments.
This need to be looked into asap.
. both locations for Peachtree street Atlanta , Ga (Peachtree mall) & 2 mile down near North side train train.
The same probrems are at : rite Aid & walgreen where the staff members are just watching me and there are people using my nationwide companies like the one posted above for there own use and turning back maybe just being rude to me , i never really invite anyone into my weath verbal or docomented where there is additional people where it is noticeable and additional and do i have any attention within a ever lasting life ///?.
WE USE YOUR drugstore AT 4040 N CICERO, CHICAGO , ILL. ON NOV. 21 2013 WE DROPPED OF AND PICKED UP A FEW PRESCRIPTIONS, MY DAUGHTER AND I WERE SHOPPING I WAS LOOKING AT XMAS STUFF WHILE SHE WAS LOOKING AT OTHER THINGS, SHE WAS GETTING EAR PHONES , SHE PUT THEM IN MY CART WITH OTHER THINGS . I TOOK MY CART STILL SHOPPING WHEN ALL OF A SUDDEN MY DAUGHTER IS CALLING ME, MARLESSIA, ACCUSED HER OF STEALING THEM!!!!!!!THEY WERE IN MY CART, MARLESSIA ASKED IF SHE HAD THEM ON HER!!!!!BUT THEY WERE IN MY CART!!!!!!! WE WEREN’T EVEN DONE SHOPPING!!!! MANAGER CAME OUT FOR DAMAGE CONTROL MAKING EXCUSES FOR MARLESSIAS
WALGREENS IS PROFILING PEOPLE,THIS IS THE 2ND TIME ITS BEEN DONE TO US IN THIS STORE , I WASNT SO QUICK TO JUDGE WHEN PRESCRIPTIONS WERE NOT RIGHT, OR MY PILLS WERE SHORT, GOING TO TRANSHERE MEDS FOR FAMILY TO OSCO , LOOKING TO SUE COMPANY, NEVER EVER SHOP THERE AGAIN!!!!! MARLESSIA AND THE STORE MANAGER NEED TO BE FIRED YOU CANT STOP A SHOPLIFTER UNTILL THEY LEAVE THE STORE, WE DIDNT BUY ANYTHING BECAUSE WE WERE HUMILITADED BY THEM BOTH!!!!! IF WE WERE MEN WOULD SHE HAVE DONE THIS AGAIN? WHAT A WAY TO ATTRACT CUSTOMERS!!!!!
rip offs.i started medicare july,1 2013 i also bcbs as a secondary.in july and august filled prescriptions for test strips and lancets at there Lynn Haven,FL. store..i was charged the differenc that medicare didn’t pay.later on i recieved statements from bcbs that they paid walgreens the difference.i went to walgreens and showed them the statement.i was told they have no record of being paid,even though i showed them the statement.was also told they do not submit a claim to bcbs. i asked why and i was told they don’t know.walgreens got paid twice and i’m still fighting to get my money back.take your prescriptions someplace else
I had wrote a complaint just a few minutes ago but I think I didn’t put my phone number the drugstore was in Moultrie, Ga my phone # is 229.646.XXXXX thank you
I just spoke with a drugstore technician named Paige at the Walgreens located 3801 Liberty Heights Ave, Baltimore City. She was extremely rude and unprofessional. After her rude outburst I asked to speak with the pharmacist. She then replied, “LET ME GET THE PHARMACIST BEFORE I GO THERE WITH YOU!”. How sad to have such poor customer service. Hopefully the drugstore or district manager can retrieve the conversation and listen for themselves, then address her behavior.
As I read all,the other complaints about your drugstore departments in all of Florida, I dought anything wil be done on fillng scripts that have anything to do with pain meds. All I know is karma is a XXXXXX and for how you phamacists want to play god . Also to all the big rich excecutives who could care a less! I got a news flash for you one day
You will have to answer to someone it might not be here on earth but we dont live forever!! And last I heard you cant take anything with you!! so all of you heartless greedy and suffer from the better than thou complex your time will come and that I can bet my life on it!! After all look at all those happy customers you have praying right along with me !!
On 9/17/2013 I placed an order online from Walgreens.com. After completing all info I check the box for Will County (IL) There is also a box for Cook County (IL). Although I check the box for Will County I was charged the Cook County tax. WHY????? I have placed orders in the past and did not have this problem. I called customer service and stated that this was dishonest and the rep agreed. I live in Will county and DO NOT want the tax to go to Cook County. The rep said she would make an adjustment to my credit card. This is fine but it’s still an issue. I will not place future orders online if this problem is not resolved. DOES ANYONE READ THESE COMMENTS AND ACTUALLY RESPOND? I don’t do Facebook!!!!!!!!!!!!!!
September 18, 2013
To the Board and Corporate Executives:
Today I heard on the news that you were abandoning healthcare for your employees. You will give them a fixed amount of money and tell them to go into the marketplace. From now on those employees will be subsidizing your company. This shows me that you care more about the bottom line than about the employees who slave to give you a profit. We’ve done business regularly at Walgreen for many years, but with the corporation showing commitment to your employees, how can I expect that they will have any commitment to you or to me, their customer? Please re-consider your decision. I don’t need more dividends on my stock if they come at the expense of your employees.
i was trying to get a refill in Grand Haven, MI for a controlled substance (Concerta) through the use of an out of state script which has been utilized through this same doctor on 6 different occasions at the same Walgreens through the same pharmacist. The pharmacist told me that she would have to call the doctor on Tuesday (tomorrow is labor Day) to confirm the validity of the prescription. I asked why and she said that it is company policy that ALL interstate controlled substance scripts require confirmation with the physician. The doctor who wrote the script is in my file as writing that same script before on 6 other occasions. Surely she could have used that as a guideline in making a better judgement call. Thank god for “contacts.” I called a consultant with Walgreens in Chicago and was advised to go another store in vacinity and the pharmacist would be aware of my issue at hand. Script was filled at “other” drugstore. I returned to Grand Haven drugstore on US 31 and asked the pharmacist the *real* reason why she flagged my script. She stated “we have been under intense investigation by the DEA and it is my discretion to *not* fill my script. I showed her the script that was filled by another Walgreens & she stuck to her *script* “it’s totally up to the pharmacist.” So her reasoning shifted from “company wide policy” to self-driven, draconian efforts. My discussion with corporate state otherwise. Can’t wait for my meetings next week with Walgreens Corp in Chicago.
This arbitrary policy making driven by a pharmacist is going to change ASAP!
The corporate executives at Walgreens are INSANE. You are making unreasonable demands on patients in Florida. You have instructed your people in your call centers to LIE to your drugstore customers and tell them that they have reached the exact location of an individual’s drugstore – an OUTRIGHT LIE. You are not keeping important pain medications in stock because Walgreens has trouble with the DEA for some reason – so you are letting your drugstore customers SUFFER and you are LYING to us all. I will make sure that this gets out to the PRESS.
To the corporate office of Walgreens: A few days ago I went to a Walgreens for a flu shot at 19 and embassy in New Port Richey Florida. I had a very unsettling experience which is making me question if the serium went into my arm completely or not as I heard a gurgling sound when she was holding my arm tightly with one hand squeezing it and then I asked her what that sound was. She did not respond then suddenly the needle went flying across the room which frightened me. I asked what just happened she picked up the vial and I said are you sure it went into my arm completely before it flew on to the floor and she showed me that it was empty. I don’t know for sure if with that gurgling and then it hitting the floor what to believe. I also made a complaint about the chairs and table being filthy. I had wiped a chair and the paper towel was black when I gave it to the store manager. I also noticed that the pharmacist’s white lab coat was filthy. Too bad I didn’t notice that part before she attempted to give me the shot. When she held up the vial for me to see that it was empty after she picked it up I noticed that her plastic gloves were about a half an inch longer than her fingers. I said no wonder you couldn’t hold on to the needle your gloves are way bigger than your hands. She said they won’t pay for different sizes so we all have to wear these. I am mostly worried as to if I am protected from getting the flu now. please respond. The actual date of the flu shot was on 8-23-13
I have never been treated so rudely in my life. I was shopping in Walgreens and was deciding among several hair products. I needed some other items, and carried the items I was deciding about with me as I walked through the store. Every aisle I went down, the same employee seemed to be there. This employee finally came up to me after following me all through the store and said I needed to put the items down, that I “wasn’t shopping”, and that I “was dodging everyone in the store trying to steal”!!!!! She said she was the store manager, Kajil Sheth. I was shocked and appalled that someone in a leadership position would behave in such an unacceptable manner. I promptly handed her the few items I was carrying because I will NOT spend my money with a store that allows it’s managers to treat customers in such a horrific manner. I told her how incredibly rude she was and how offended I was. I was completely insulted! She proceeded to tell me to never come back into the store and that she would call the police if I did. WTF!!!!! I did not at ANYTIME attempt to take or conceal anything, nor did I have any intentions to. I was simply attempting to shop and purchase a few items that I needed. I am Disabled, & have a doXXXXented Traumatic Brain Injury (diagnosed brain damage) caused by repeatedly being beaten in the head during a vicious abusive relationship. I have difficulty with decision-making, as well as memory, which is why I carried the items I was considering purchasing so I could know which ones I had narrowed it down to, instead of having to look at the entire hair product aisle all over again because of my inability to remember which ones I had looked at and been interested in. I did absolutely NOTHING illegal or suspicious whatsoever. I was clearly discriminated against because of my Disability (which I should NOT have to explain to a store an employee or manager under any cirXXXXstances), treated with complete disrespect, and total unfairness. I cannot believe I was accused of being a thief because my Disability causes me to have difficulty making up my mind. This occurred at store #13056, and I am complaining to Walgreens Corporate, the BBB, and considering a lawsuit for slander, harassment, and discrimination. Manager Kajil Sheth needs to be fired immediately, and is the worst representative for a company that I have ever seen. Walgreens should be ashamed of themselves for employing a manager like that!
My name is Rahsaan Liddell, for the past ten years, I have been an adjunct professor in China. Recently, I moved back to the US and I am interning with the Chinatown Chamber of Commerce. The Chamber gave me full control of organizing and carrying out the 13th Annual Dragon Boat Race for Literacy. This event is usually supported by eight to ten thousand people. There were several Corporate Sponsors, Pepsi being one. Pepsi gave us vouchers to secure cases of Aquafina Water. I am staying in the Southwest Suburbs of Chicago and chose to visit stores in the area. During the week of July 8th, I went to Target, Jewel and Walgreens. I had no problems and at that point had obtained close to one hundred and twenty cases of water. On Thursday, July 11, 2013, two days before the event, I then went to your Evergreen Park, Illinois location. This is the suburb, which I am actually living in until my condo is completed. Ms. Martinez is the individual who “serviced” me. Ms. Martinez asked me, “where did I get these vouchers from” I answered “from the Chamber of Commerce” I was in possession of the tax exempt letter, flyers for the event, identification, a business card, and the receipts from all of the other stores. Ms. Martinez then stated that Walgreens did not accept these kinds of vouchers. I showed her the receipts from two other Walgreen locations. Ms. Martinez stated that she needed to phone her “big boss”, she came back to me and told me that Mr. McGinnis, the store manager told her that the store only had six cases of Aquafina and that I would be unable to obtain any water. I asked if you have six cases, and the voucher is a full payment of up to $5.99; why I wouldn’t be able to obtain at least a case. She reiterated that I couldn’t get the water. Her tone was condescending and humiliating, As an American in China, I never felt this sort of humiliation or alienation. In my haste, I left the receipts that I needed for auditing purposes. On Friday, July 12, 2013 one day before the event, my friend, who is a resident of Evergreen Park and has patroned that Walgreens couldn’t believe the treatment and in her professional capacity phoned to query what actually occurred. My friend asked for the store manager and was given Ms. Martinez. My friend not realizing that Ms. Martinez was the individual I encountered began to describe the scenario. Ms., Martinez acknowledged that she met with the “tall black man” and that he probably “stole or reproduced the vouchers from the internet” My fiend asked if she honestly believed that because I am black that I stole the vouchers? Realizing that my friend was not phoning in the capacity of “investigating” a crime, Ms. Martinez stated that she would never profile anyone as her husband is black; Ms. Martinez went on to say that I went to the above mentioned stores and that those stores believed I had stolen the vouchers. We followed up with the Director of Jewel and Manager at target, both completely unaware of the purchases or subsequent refusal of purchase after I left Walgreens. We learned that because Ms. Martinez was in possession of the receipts, she called the various stores to inform them of my suspicious purchases. On Friday evening, after speaking with Ms. Martinez, my friend went the store to pick up the receipts; my friend also gave Ms. Martinez a flyer from the event. Ms. Martinez on behalf of Mr. McGinnis asked for my business card as well as my friend’s. My friend informed her all future correspondence would be sent to Corporate. I have an advanced marketing Degree and have worked for some of America’s larger Corporations, it is my sincere and professional hope that cultural diversity training is a component of your Management Training Program. I eagerly look forward to your response both here and through my written correspondence.
Rahsaan Liddell
312 689 0838
I always get my prescriptions at Walgreens but I’m going to have to transfer them to Safeway. It will not be convenient for me to use Safeway. But, as far as I know, they have not “dropped” Paula Dean for a racial slur she made MANY years ago and has apologized for. Even the man she was referring to forgives her because, after all, he was holding a gun on her! This country has gone crazy. Some of the businesses trying to ruin Paula Deen do not affect me. However, I have stopped watching Food Network, shopping at Wal-Mart, Home Depot and Target and I will stop giving my money to yet another company that is acting so foolishly and ruining Paula’s livelihood – Walgreens. I guess Walgreens is just another politically correct lemming. You will know what Paula feels like when your customers boycott Walgreens. Happy Trails.
I will never do business with this company Again.!Reason-The recent announcement to support and promote Obama care.Stay,out of politics,or you will lose business.!
I am so sick and tired of every time I have a medication that is a controlled substance oh all the sudden there is a problem with my insurance company, bull that is a bold face lie, I called first this time and they said I was fine to get them filled. But this same drugstore idiot that walgreens hired says no your insurance said to wait 24hrs, bull and wait for penicillin VK 500mg, due to an infection. Oh really well then why is it I tell them fine I want my scripts back take them right over to walmart and they fill them within 10-minutes????? I am going to remove all my refills from walgreens to walmart now… So you can Thank Walgreens in Edgewood, NM 87015…….. I am fed up with the lies!!!!!!!!!
I am writting to complain about walgreens drugstore. I had a perscription filled for a very acute sinus infection my specialiest order Budesonide to use with my nose rinse. The drugstore first said it wasn’t covered than I called my specialiest and they called to get it approved, than the drugstore called to tell me it was ready to pick it up. Well I picked it up than I get a bill for $499.00 for the medication because they said it was covered, I called Medcare and they told me it should have been approved under plan D not plan B since I don’t have a nebilizer and that Walgreens should have billed it with under D, I than called my insurance plan for my drugs which is AARP and they told me it should have been sent into the insurance as teir three. When my husband called to explain to your rep they told him we were responsible and when asked to speak to someone from corporate she could do that because she was in billing. When this is cleared up I want you to know never, never will I or any of my friends go to Walgreens.
my service @94 nw 7ave ,miami ,florida,needs a camera to observe not only customers but employees who think they are god.Pharmacist Ronald needs anger management ,and customer service classes.the other pharmacist are kind ,helpful and above all professional.the drugstore techs work very hard and very helpful.
I have a concern with the customer receipt doesnot have the telephone number for complaint.I spoke with the manager and he said call1800walgreeens.I am requesting you have the telephone number spell out so that customers that need help from higher up can get assistance.,i spended hours trying to figure out the number but some one helped me.I had just come out of church when i went to pick up my medication inside the store a gentle me and i enter the store @ the same time i was next to pick up my medicince.thepharmacist decides to help his fellow country man.i stood quiet and wait patiently until the techician came he asked me how was i doing today.I told him i was doing just find until i come to the walgreen pharmacist.mr.Ronald is rude and screamed @ me when he heard my comment to the technician he got into the conversation and screamed @ me the techician was nice and said everything will be alright donot worry.The pharmacist continue to talk out very loud to me and other customers came.i said than you to the technician .the pharmacist scream god bless you anthan screamed to me have anice day. i than went to the store manager and i explained what happen and i asked where can i make a complaint.the manager said 1800walgreen .i asked for the number he sqaid 1800walgreen..
I have tried several times to get the ice cream that was on Celebrity Apprentice in your Princeton, Wv store and told time after time that they are out and don’t know when they will be recieving any. If your going to do such a big advertising for an ice cream company on a big TV show, wouldn’t you think you would have the product in store to sell it???
Someone somewhere has drop the ball big time!!!!
Lie, deceit, fiction over fact
– just be honest, even “I don’t know,” is a better answer.
On June 26, 2013 I called in for filling of my prescription (new script left with the drugstore) for a controlled prescription drug that was last filled on June 1, 2013. I had already verified with my insurance carrier it could be filed within the five day window and my increased quantity is pre-approved, Walgreens is informed. On June 27, 2013 at about 1600 (4:00) I go in to get my meds and am told there is only a 2 day window and I must wait another day. When I asked when this started and why, the Pharmacist said it was because of the DEA. I called the DEA and spoke with Mary. There is no federal regulation that covers this situation and a 2-day window seems rather strict. But, to be safe, I was advised to be sure some new state law or policy is not binding. I called the OSBI and they do not handle. I was referred to the Oklahoma Pharmaceutical Association and they said there is no state law, policy, or recommendation that binds pharmacies to withhold controlled meds to within a 2-day window. Their representative, Gary also thought the 2-day window was a little strict. I was then told by the Pharmacist that it is company policy. I asked who I can talk to with Walgreens and he replied that there is no one to talk to because of the DEA. I left the drugstore and finally got a number to contact Walgreens and was not allowed to talk to an executive or a drugstore specialist. I went through the same story. Now I am told someone from corporate will call me back within 48 hours, case # 4493905.
Just a 2-day window to get a prescription is ridiculous customer service – there is NO Federal Law and NO Oklahoma State Law establishing the 2-day window. If many Insurance companies agree with a 5-day window and there is NO LAWS changing that to 2-day, I think changing the corporate policy to five days is customer friendly and legal.
I detest being lied to as a customer. I also detest no call back in the first place that my script would not be ready the next day. CUSTOMER SERVICE – we used to have it.
Now we wait and see if I get a call back from an Executive. By the way, I did try the District Office three (3) times, finally (LMTC) left a message to call.
I received a call from Walgreens today after submitting a complaint re: my prescription not being filled due to lack of supply. I told the Walgreens representative that called me that I called 6 Walgreens and got the same story from all of them. No supply, don’t know when they are getting them in. Manufacturer problem? Why not switch manufacturers? Coporate issue? Why not tell the truth to your valued customer? Your company has been restricted from dispensing these controlled substances because someone, somewhere in your pharmacies made a dispensing error of some kind and now all of the good customers are paying for it. I get this med once a month and realize the controlled substance issue but when I go to my regular drugstore and cannot get them to work with me to assist me in getting my script, I don’t have much regard for them. What happened to the days when the pharmacist talked in person to you and did everything he or she could to get you your needed medication? Walgreens does not live up to the standard now. I guess transferring my business to another location doesn’t mean anything to you because you are a big corporation and I am just a low little senior citizen in pain.
HAD THE SAME PROBLEM HERE IN DAYTONA BEACH SHORES, FLORIDA. I GO AND DROP OFF THE RX TO THE drugstore, AND THEY TELL ME THAT IT WILL TAKE A WEEK TO GET IT OR LONGER????? I HAD BEEN GETTING THIS CONTROLLED SUBSTANCE FOR MY PAIN MANAGEMENT FOR OVER A YEAR. DO YOU THINK THE SAME drugstore I WENT TO FOR YEARS WOULD KEEP THE STOCK ON HAND? HELL NO, THAN THEY COULD NOT TELL ME ANYONE WHO HAD THEM, NOR COULD THEY CALL! HOW CRAZY IS THIS. I GO TO CVS, SAME THING, ANOTHER WALGREENS X3 AND NOTHING! THESE PEOPLE TREATED ME AS IF I WAS A DRUG ADDICT. I SAID NO I AM NOT, I ONLY WORKED THE PAST 20 PLUS YEARS TRYING TO REHAB DRUG ADDICTS! THEN I CAN’T GET WHAT I NEED HOW WRONG IS THIS? FLORIDA HAS TOO MANY PHARMACIES GETTING ROBBED OF THESE DRUGS AND THEY JUST DON’T WANT TO STOCK THEM!!!!!! IN FEAR THAT THEY WILL GET STUCK UP WITH A GUN MIND YOU FOR SOME WHEELING MANIAC WITH A BIG AND POWERFUL GUN BECAUSE HE/SHE COULD NOT GET THEIR FIX ON THE STREET! IT IS A DAMN SHAME!
At least you got a call advising of this…I was told at 10 AM this morning my medications would be ready in an hour…Came after work (12 hours later) and they did not have them. I received no call, no email. The managers couldn’t care less at the Manteca, CA store. Corporate sounds like a recording ” I do apologize” When is Walgreens going to own up to their mistakes and fix them instead of over apologizing?!
NOTICE TO WALGREENS CORPORATE OFFICES AND HEADQUARTERS!!!!!
On 6/22/13 I went to the walgreens at 4320 26th St w, Bradenton Fl, 34205, store #4379. On this Saturday Morning I dropped off two prescriptions ( 180 count, Hydrocodone, 10mg ) and ( Alprazolam’ 1mg, 30 count ) for my husband at the drugstore at this location where they had only one pharmacist on duty. A man that appeared to be the store manager walked into the drugstore and started to fill the narcotics script I had given them while the pharmacist helped other drugstore customers. After I left the store I dropped the meds off to my husband at his place of work. Shortly there after I received a call from my husband, he was telling there was two different pills in his Hydrocodone bottle and there was missing medication also. After work he returned to Walgreens with his prescription bottle so they can ex plane the reasons for the missing pills and why there was two different pills in his bottle. They promptly apologize and did admit then manager had filled his script that morning and must have made a small mistake. How ever when they looked at the pills it was clear there was at least six 5mg Hydrocodone pills in place of the 10mg Hydrocodone pills that was missing and at least ten pills missing all together from the 180 count, 10mg Hydrocodone he was prescribed. On top of this SMALL mistake??? The pharmacist on duty could not find the empty 10mg bottle that should have been in a basket below the automatic pill counter where the unqualified manager filled my husband prescription that morning. So it appears that not only did the pharmacist allow a unqualified person behind the drugstore’s locked door to handle narcotics and fill prescriptions but she clearly did not see him switch out the 10 mg pain pills for the 5 mg pills and pocket the extra pills using the10 mg bottle to take the pills out of the building. This is very bad in my husband and my eyes. With the strict laws here in Florida had my husband been caught with two different pills on his body he may have been put in jail or even worse he could have died from taking the wrong medications. To top it all off they now will not fill for us after using this Walgreens drugstore for 17 years. I will want people to know about what is going on at this Walgreens store.. With all eyes on the Walgreens pharmacies here in Florida this does not look good…….
For years I have been shopping and filling RX’s in your store in Seguin, Texas usually paying with my bank checks. Today I had a terrible experience regarding a purchase of over $59.00. Your machine would not take my check and the assistant manager would do nothing to help (call the main office, see if the check computer was working, etc.) instead she told me to see my bank, the trouble was with them, in other words I had insufficient funds! My time shopping had been wasted, I was upset and embarrassed and the uncaring attitude was not what I expect from a Walgreen Store. I drove to my bank at once and the trouble was NOT with my account but with your system. Tell me why I should ever go back to Walgreens? Please give your people more training in customer relations, especially with SENIOR Citizens!
Would not take my first message wonder why lol here goes another. It will be a cold day in haties when your pharmacist tells me i cannot have a perscription that my Doctor wrote because they think? Think i am taking to many drugs. L*m#f*a*o. Go have oral copulation with a canine. So go have intercourse with yourself i am going somewhere else to easy to deprive you of alot of money lol
It will be a cold day in hell when a pharmacist tells me i can’t have the medicine my doctor perscribes for me because they think i am taking to many of another drug. XXXXX you lol there are other drug stores assholes ha ha
ok this comment and the next few about the names here are clearly written by some crazy drugstore tech whom thinks they are entitled to whatever they want…..When I was a drugstore tech at Walgreens I hated how snobby the girls in the drugstore where towards the regular staff
“I have been shopping in your stores for almost ten years, and I have never been more disgusted with your business practices. Your managers (joyce curl and Ashley little) have run your store and its employees in to the ground. They have made that store their own personal play ground for using and abusing people. They disrespect and all in all out harass its employees especially those in the drugstore. They call them names and threaten them with write ups for reasons that are crazy. People and their families have health crises and need help. Not every manager can be consulted for spur of the moment emergencies. Joyce even cancelled someones vacation. You people need to get rid of those two and stop cutting back hours. we can see the lack of help when we pick up our prescriptions. First you act like complete morons and drop anthem. Then, you get it back and make less help available. Are you stupid? Don’t you think more prescriptions require more help and more people? Get your act together of cvs will be mine, my families, and as many friends as I can tell new drugstore home”
yeah its quite obvious this is a raged employee lmao
LOVE – LOVE – LOVE you TV ad with the racoons!! Its as cute as can be!
When you have damaged pet supplies or broken bags of pet food, you open them and despose of them in your dumpsters. Why is this hapening when there are so many agencies you could donate it to. So many places rely on donations. Don’t you think the comunity would be hapy to hear that you are donating to the local shelters rather than throwing it away.Examples are the local animal shelter and S.P.C.A.. Each comunity has these. Good wil like this can only help business. Don’t you think.
Thank you for any consideration. You are not the only company i am contacting about this waste.
To whom this may concern even though walgreens doesn’t care I will be contacting a lawyer for this matter for noone should be threatened about their hours because they don’t answer their phone while off the clock and at home and the employee should never have to worry about something like that!!!!!!!!!!!!!!!!!!!!
I sure hope all of Walgreens corporate office can read what all people are saying about Walgreens, this is the kind of service that the Walgreens gives on 87th and Harlem , I went into the store and asked Joe the assistant for one of the employees by name and and he turned and looked at me said I just got here and turned and walked away and didn’t even ask anyone that was working on the registers that he had to pass or just passed , the employee that I was searching for then was paged due to me asking at register one the employee came to the front I told him what had just happened he the asked me to follow him and he took me to the office where he then asked Joe if he could talk to him for just a minute and the assistant then told him I don’t have time so the employee then asked what had happened between he and I , so he told him what happened between you and Melissa he turned and looked at me briefly and continued what he was doing, so that pretty much showed me that I being a paying customer in that store that no matter who you are the upper staff can treat you like XXXXX , he was rude to me and when a complaint was made about it nothing was done but the employee was written up for trying to solve a situation that should not have taken place, I did call and leave a message for Mr. Benton to return my call and I found out today that hes not going to call me nor will I get an apology for how I was treated. So today the employee calls and tells me that he was wrote up and also threatened with his hours by the manager Josh….. I will be getting the word out to not shop at walgreens stores because they really don’t care about the people who make their paychecks for them!!!!!!!!!!!!!!!!!
I would like for you sell back the Drug Warehouse you bought in Sapulpa Oklahoma.
I had no problem getting my prescription before you bought it out.
Now I have had nothing but problems. The drugstore staff suck at their job.
Please turn down or stop all the store music in Oak Park, Illinois and the surrounding area stores. It is too loud and annoying, and I cannot concentrate on shopping. I will shop elsewhere rather than hear it. Awful! Silence is preferred.
Dear Sir or madam, your manager, Mr. Tony Carolla at your store on Essington Road in Joliet is a remarkable employee of Walgreens and deserves commendations. Mr. Carolla went out of his way to please me.
I stopped in that store in mid March looking for the Magic Jack phone system, there was one left and it was at 1/2 the usual price. i asked an employee if there were any more in stock and was directed to Mr. Carollo who informed me that was the last one left. Darn it i said, I need about 50 of them for my call center in the Phillipines… He told me to leave my phone number and e-mail address and maybe he could help me out…Sure enough, he called me that same day and said he would email the many surrounding stores in the Chicago area and see if they had any in stock…Before you know it Mr. Carolla was receiving this closeout product from some of the surrounding stores..I was able to take advantage of the closeout price on about 30 or more…I was quite pleased. I went to many stores looking for this product and none of the employees went out of there way to try and get them for me.
Mr. Carollo said he is more then pleased to help me get what I want and he also said that he was pleased to help Walgreens sell their products.
I have had employees all my life, I would love to have an employee like Mr. Carollo work for me….Walgreens is certainly blessed to have Mr. Carollo on their team.
Sincerely, Gary Hais
Advertisement in Sunday’s paper showed Living Solutions Zero Gravity Lounge Chairs on sale for $34.99. I went to the downtown Highland Park Walgreens, and the manage told me that they never got them in. He then called 3 other relatively close by stores – Ravinia, Deerfield, Highwood. NONE OF THEM AVE THEM IN STOCK.
How could every store be out of them when the ad appeared Sunday and today is Tuesday. This is extremely frustrating.
How can you satisfy me – I want 6 of those chairs, either in blue or black.
Not very good customer service. Any solutions?????
Manage at HP store – Dan Rath could not have been more helpful, but he can’t sell what he doesn’t have.
Looking forward to hearing back from you.
Susan Crowder gives me great customer service every time I am in walgreens. she is a joy and a pleasure to be around?
Susan crowder is the absolute best, efficient, smartest and lovely tech employed at your colonial heights va store. She can fix and handle any problem that comes her way. she is both knowledgeable and helpful. she even comes out on the floor to help customers. I just wish the store manager was nicer and more appreciative to her. I overheard the store manager yelling and threatening to write her up because she had missed time for a funeral saying her aunt didn’t count as family. I absolutely love susan. the day she leaves I am leaving. If it wasn’t for susan I would have left long ago. that store manager is horrible and I hate seeing her. managers are supposed to be friendly, professional, and helpful people persons. That woman appalls me and she should make you feel the same way. You really should fire her or at the very least demote her. You should give susan a raise and a medal for being the best tech ever and for dealing with that woman and still being sweet and professional.
your colonial heights store is awful because of 2 employees. joyce curl and Ashley little are mean and hateful. I have been in line several times in the drugstore. The lovely drugstore staff are always rushing around doing their best to serve everyone with the LIMITED hours you give them. (no employees tell us these things we can all see and count) Those two constantly refuse to help the drugstore. Who is going to help us? Why should we help you? I don’t work in the drugstore. These are the things they say to your drugstore staff. That is completely unprofessional. Those two should be fired immediately!
Why do you have 2 lanes in the drive thru and only one person and register? How many things can you do at a time? obviously only one person can be waited on at a time so why not have only one lane?
I have been shopping in your stores for almost ten years, and I have never been more disgusted with your business practices. Your managers (joyce curl and Ashley little) have run your store and its employees in to the ground. They have made that store their own personal play ground for using and abusing people. They disrespect and all in all out harass its employees especially those in the drugstore. They call them names and threaten them with write ups for reasons that are crazy. People and their families have health crises and need help. Not every manager can be consulted for spur of the moment emergencies. Joyce even cancelled someones vacation. You people need to get rid of those two and stop cutting back hours. we can see the lack of help when we pick up our prescriptions. First you act like complete morons and drop anthem. Then, you get it back and make less help available. Are you stupid? Don’t you think more prescriptions require more help and more people? Get your act together of cvs will be mine, my families, and as many friends as I can tell new drugstore home!
Hi my name is ivery johnson from nashville tn looking to propose to do a home delvery services for walgreens I had a chance to read a comment of a customer karla adams .this customer was waiting to pickup her prescription and waited 30 mins in ,line . I’m perposing to do deliveries of lift chairs scooters mobility equipment and more to help better serve your customers I would like to talk to someone on this matte. Please call 615-881-2743 thanks……….
Hi, Walgreens
My name is Safronia Jackson. I really like your store and I shop there a lot!
I am an entreprenuer. I thought of and created 2 reminder pads that I know your customers will love and benefit from and would be able to tell others that they bought it from Walgreens!
I would really like to talk with you in regards to these two special reminder pads and would appreciate it if you e-mailed me at esther32750@att.net or phoned me at (502) 409-XXXXX.
Thank you for your time, attention and consideration.
Have an awesome day!
Respectfully Submitted,
Safronia Jackson
I am writing a complaint about Walgreens pickup window service. They have 2 lanes that are for the drugstore pickup. 99% of the time the 2nd window is closed. I sat in the line for 25 to 30 mins. I did not feel well and didnot want to go inside to pick up my prescription. If they are not going to use the 2nd window ever, take it out. I was told by a pharmacist that if the wind is breezy they block off that lane. If they do not want to wait on the 2nd window they close the lane. If they are short of help, they close the lane. Something needs to happen!
I do not want to be called! Just fix the problem!