United Online was formed in 2001 with the merger of NetZero and Juno. That same year, United Online began trading on the NASDAQ.
The company began to report a profit the following year in 2002. Also in 2002, United Online acquired Bluelight.com from Kmart Corporation.
In 2004 the company acquired consumer web hosting business from About.com. Also in 2004 the company acquired Classmates.com.
From 2005 to 2008 United Online acquired and created many new subsidiaries, including Netzero DSL, The Names Database, MyPoints, and FTD Group, Inc.
Today United Online operates subscription-based social networking sites, including Memory Lane, Classmates, and StayFriends. It also operates rewards membership program MyPoints as well as internet access and web hosting. In 2013 the company spun-off its largest subsidiary, floral retailer FTD.
United Online has 1,500 employees and had $862.83 million in revenue in 2013.
United OnlineUnited Online was formed in 2001 with the merger of NetZero and Juno. That same year, United Online began trading on the NASDAQ.
The company began to report a profit the following year in 2002. Also in 2002, United Online acquired Bluelight.com from Kmart Corporation.
In 2004 the company acquired consumer web hosting business from About.com. Also in 2004 the company acquired Classmates.com.
History
From 2005 to 2008 United Online acquired and created many new subsidiaries, including Netzero DSL, The Names Database, MyPoints, and FTD Group, Inc.
Today United Online operates subscription-based social networking sites, including Memory Lane, Classmates, and StayFriends. It also operates rewards membership program MyPoints as well as internet access and web hosting. In 2013 the company spun-off its largest subsidiary, floral retailer FTD.
United Online has 1,500 employees and had $862.83 million in revenue in 2013.
Netzero Support must be ran by a bunch of AI robots. I have complained to them about the feature/settings ”Sort and Delete” not working and all l get is a robot telling me how sorry they are for my ”inconvenience” and how to do it. lol… ITS BROKEN! and no one is home there.
I have been a customer of Freeservers.com (UOL) for 12 years:
studio-casa-cielo.com
I have been trying for the past 13 (THIRTEEN) days to set up a new, separate account for my new website.
I won’t go through all the iterations of tech support calls and failed attempts to host this site, but the bottom line seems to be that Freeservers.com can’t accept any of my four valid credit cards. Each day I try, after two attempts to sign up, I get the message that Server Maintenance is underway.
Freeservers’ own support people have tried to sign me up, to no avail. Every time they run up against a brick wall, they plead “escalation to senior technicians” (in India) and I’ve got to wait another 24 hours for the next iteration.
I’ve wasted MANY hours during the 13 days I’ve wrestled with this issue and it seems no closer to being resolved.
What the blank is going on? Why can’t this be resolved?
Please put someone on this who can get results.
See Attached Consumer Protection letter to the Missouri Attorney General consumer protection office :
With Respect To:
“ MySite Predator Business model ,
Unsatisfactory product performance ,
, lack of product disclosure no transparency , And deceptive trade practices As A e-commerce business
Operating in the state of Missouri jurisdiction A consumer protection state , “
I am very close to terminating my email account. I have been receiving spam, to the tune of 20 per day. I have unsubscribed, used your blocking, and deleting and ignoring. I called tech support and finally was asked if I had used my account in Mexico. I have lived in Virginia since 2012 and Georgia since 2008. I was offered to have the problem searched and repaired for $200.00. My reply was no. I have had this email account since at least 2000. I would like to keep my account but need to get help from someone who speaks English that I can understand. I really don’t want to have to change provider. I would like to be contacted and have my problem repaired.
INFO: – please reply by email or mail, call only if MUST
HAVE MY MESSAGE FROM DEC 05, 2014 BEEN DELIVERED TO THE CEO AND THE BOARD. I STILL HAVE NOT RECEIVED ANY INFORMATION ABOUT THE COMPLAINT FILING (AS REQUESTED).
RE:
Ref #[17Ve9048BG20G4zCAA]
Ref #[17Ve7096WT04x4zCAA]
Dear Netzero CEO and the President of the Board,
You increase of rate for dsl services amount to nothing else than theft from your customers. Your rates are already exorbitantly high, nearly 80% higher that ATT, for example.
On top of this 1) your service is below normal standards, 2) often erratic in speed, 3) the equipment necessary, dsl modem, is 4) error prone and breaks down frequently. You technical support shift all work on the customer and often lack tools to fix problems. The cost of the customer’s effort and time to maintain the service is enormous and amounts, on average, ~$500 per month.
Your erroneous business model is perhaps to blame, and stealing from the customers is not the answer – it is, however, and avenue to courts/lawsuit against your company, the owners, and the executives.
As such I request that you provide the information where to file a complaint against your business, and the rate increase:
1) with the US federal government
2) local authorities in California.
Be advised that all possible legal action will be considered to counter the theft your company approached.
Furthermore, I hereby instruct you that any charges in excess of current rates are not approved by me. If you charge my credit card in access of $25.9 for account related to ph # 510 530 0211 or $20.90 for acc. related to ph # 707 875 9388 will be considered as theft and disputed with my credit card and authorities.
Sincerely, Mark J. Jedrzejas
——————-history of failed communication:
RE: You disregard my requests – I will discuss issues with the office of the CEO and the Board from now on only. DO NOT CONTACT ME OTHERWISE!
I hereby instruct you that any charges in excess of current rates are not approved by me. If you charge my credit card in access of $25.9 for account related to ph # 510 530 0211 or $20.90 for acc. related to ph # 707 875 9388 will be considered as theft and disputed with my credit card and authorities.
Invoice for services rendered (as instructed before):
The cost of receiving your communication:
$550.0
Past due: $3,300 (two voice mails, four emails).
T otal: $3,850.
Consider this an invoice payable within 3 days. Legal actions will follow if not paid in full.
——Dec 05 correspondence that you keep neglecting—————————–
HAVE MY MESSAGE FROM DEC 05, 2014 BEEN DELIVERED TO THE CEO AND THE BOARD. I STILL HAVE NOT RECEIVED ANY INFORMATION ABOUT THE COMPLAINT FILING (AS REQUESTED).
On Dec 26, 2014, at 10:23 AM, Mark Jedrzejas wrote:
Dear Netzero,
Per my letter from Dec 05, I refuse to discuss issues with the customer service office. I will however discuss issues with the office of the CEO and the Board of the company as my letter states. You conveniently neglected to act on my requests, but pursue your other issues by incompetent and abusive personnel.
I also requested information where to file a complaint against you – see below – you have not provided me with this pertinent issue (here abusiveness and incompetence). I also request the postal address of the CEO and the Board so I could send this information by registered, legal means.
Just to inform you that the utilization of my resources, like the phone or email and my time, carries a charge of $550 per occurrence (plus $50 disposal fee for a surface mail) – be aware of this, and be prepared to pay accordingly.
Mark Jedrzejas
Also, this (email)address or information may not be utilized in any other way than intended. Unauthorized use, violation of privacy, distribution of the (email)address or the private information is explicitly prohibited, and may result in charges or legal action(s). Thank you