Ultra Mobile was founded in 2011 by entrepreneur David Glickman. Glickman has stated that he felt it was unfair that local cell phone calls and texts were virtually free but international rates were very expensive. Ultra Mobile offers cell phone service focusing on international calls, text and data plans for one flat, monthly fee.
Ultra Mobile has the distinction of being #1 on the Inc. 5000 list of Fastest Growing Companies in America. The company has a 3 year growth rate of 100,849 % and annual revenue in 2014 of $118.2 million. The company as 105 employees with 97 of these jobs being added in the past three years.
Ultra Mobile is also #1 on the Inc. list of Top Telecommunications Companies, #1 in Top Los Angeles Companies and #1 in Top California Companies.
Ultra MobileUltra Mobile was founded in 2011 by entrepreneur David Glickman. Glickman has stated that he felt it was unfair that local cell phone calls and texts were virtually free but international rates were very expensive. Ultra Mobile offers cell phone service focusing on international calls, text and data plans for one flat, monthly fee.
Ultra Mobile has the distinction of being #1 on the Inc. 5000 list of Fastest Growing Companies in America. The company has a 3 year growth rate of 100,849 % and annual revenue in 2014 of $118.2 million. The company as 105 employees with 97 of these jobs being added in the past three years.
Ultra Mobile is also #1 on the Inc. list of Top Telecommunications Companies, #1 in Top Los Angeles Companies and #1 in Top California Companies.
Just contracted for a year on march 27th, with the assurance by the distributor that I willNOT have any issues and that my phone a Motorola GP will work perfect. I then canceled Simple mobile and paid for a whole year $333 us with 6G and went ahead with change.Started ok and lately Have communication issues, not able to navigate, watts up delays, cannot acces my apps, etc.They send me a new SIM card, tried it yesterday at the dealer NOTHING.I would like to talk to corporate and get all my money back and go with someone else.
Will try next Tuesday after Memorial Day.My advise, DO NOT GO WITH ULTRA,terrible service response at all levels
5/18/22
Finally, I talked to a supervisor who was able to provide the credit to my account. Phone is working fine at the moment.
I purchased a new phone and 3 gb 12 month pre-pay plan Jan 8, 2022. I was waiting to activate the new phone/card until I needed it when I go for my vacation May 2022.
On 5/14/22, I tried to activate the phone, but when calling up, the Ultra rep said that I haven’t made payment yet and to activate the new phone/sim card, I would need to make payment.
Eventually, upon many phone calls etc… to reps and supervisors, a rep said that I was sent the wrong sim card ( a purple one), but I should have received an orange sim card. ( If you go to the Ultra website, you will see the different colored sim cards on one page, but not if you order, as all the cards on the order page seem to be orange).
So, as an alternative, since I need to get a phone before going on my trip, I asked the rep/supervisor to overnight me a new 3 gb `12 month pre-paid card that I could put in my phone and then try to get it activated. That went no where. Now today, 5/17/22 a new rep (this is the 3rd rep that I have spoken to on top of 2 supervisors today – with two disconnects from one rep and one supervisor), said that he will upload the sim card info I have into the ticket created CRT-32598.
On 5/14/22 when I called in to activate my new Ultra Mobile #, my cell number was actually ported over from my old carrier. So, at this point, Ultra Mobile has my phone number, yet can’t get my account finalized and active so I can get phone calls. And, I can’t even port my phone number over to a new carrier because it is not active in Ultra Mobile’s system so I can’t get the pin number to move it.
I AM IN CELL PHONE H*LL. I HOPE SOMEONE AT ULTRA MOBILE SEE THIS AND TRIES TO GET THIS CORRECTED BEFORE I GO ON VACATION.
I HAVE UNTIL THURSDAY 5/19/22 BEFORE I HAVE TO GO TO A DIFFERENT CARRIER, GET A NEW PHONE NUMBER AND PHONE PLAN. AND THEN CALL MY CREDIT CARD CARRIER UP TO GET THE 1/8/22 CHARGE REVERSED.
EIGHTY3TWO TWO8THREE SEVEN******
Called customer service because password didn’t work on Mint app. They gave me a new password. I tried it. Didn’t work. They asked me to try it on the web. I did. Still didn’t work. They said it’d be fixed in 24 hours and they’d call me back. They never did. I called the next day. Tech department asked me to do the same thing. After 10 minutes, HE HUNG UP ON ME. I called back. Same guy answered that extension. I asked him why he hung up. HE HUNG UP AGAIN.
I CALLED MAIN NUMBER. TOLD HER WHAT HAPPENED. I WAS LEFT ON HOLD FOR TEN MINUTES. THIS NEVER HAPPENED BEFORE.
I CALLED BACK AGAIN. I GOT A CINDY WHO WAS GOING TO PUT ME THROUGH TO A SUPERVISOR BUT WHEN I TOLD HER I WOULD VERIFY IN A FEW DAYS THAT SHE DID GIVE ME TO A SUPERVISOR, SHE REFUSED TO TRANSFER ME TO A SUPERVISOR.
1) YOU HAVE TECH AGENTS HANGING UP ON CUSTOMERS!
2) YOU HAVE CUSTOMER SERVICE AGENTS PUTTING CUSTOMERS ON PERMA HOLD SO THEY DONT HAVE TO HELP AND TO MAKE THE CUSTOMERS HANG UP!
3) YOU HAVE CUSTOMER SERVIVE AGENTS SCREENING CALLS FOR AGENTS THAT ARE IN TROUBLE!
4) YOU HAVE CUSTOMER SERVICE AGENTS REFUSING TO PUT CALL THROUGH TO SUPERVISOR WHEN THE CUSTOMER STATES THEY’VE BEEN HUNG UP ON BY OTHER AGENTS!
I JUST STARTED MY SECOND YEAR WITH MINT MOBILE. THE FIRST YEAR WAS GREAT. ALL THIS HAPPENED IMMEDIATELY AFTER REUPPING THE NEXT YEAR OF SERVICE FOR BOTH MY WIFES AND MY PHONE WITH MINT MOBILE. IF THIS HAD TAKEN PLACE BEFORE I REUPPED. MINT MOBILE WOULD HAVE TWO LESS CUSTOMERS. I WILL NOT BE USING THIS SERVICE NEXT TIME BECAUSE NOONE CREDIBLE HAS LET ME KNOW THESE ISSUES WOULD BE RESOLVED. I’M STILL GETTING THE RUN AROUND.
Ryan Reynolds WTF
A customer service rep with Ultra Mobile STOLE the details of my card and STOLE $444.32 on 24 Aug 2021. Been using Ultra Mobile for several years — using ONLY visa gift cards because I don’t trust their security given issues other customers have reported with their billing and charges. I tried to use a new visa gift card on 24 Aug 2021; it did not process through the automated system so a customer service rep took all the details manually. This happened 2x. I decided to try again 2 days later – the card details were accepted, but it had been totally depleted to the tune of $444.32!! (MULTIPLE charges to Google *Activision). Only the workers at Ultra Mobile had the card’s details for these 2 days. SHAME on you, management — refund my money and get serious oversight on your employees!
I talk to Ultra Mobile customer before buy a plan. They mentioned I will be eligible for the promo (Buy 6 months plan the will get 6 months). Once I moved to Ultra it is saying i am not eligible for that. It is really frustrating. I should get 6 months extra for my order (#UM31344).
Hope you will take care of it.
Hello Team,
This is to report & escalate an incident with my Ultra Ultra Mobile
Number (972 469 9448) Not Registering on the Network. Below are the
sequence of events:
1) I bought the Ultra Mobile SIM from KING WIRELESS & COMPUTERS @ 1332
S. Plano, RD STE 600, RICHARDSON, TX 75081 on 01-Mar-20018 and paid
for 3 months services (receipt attached for ready reference).
2) SIM Details:
– Mobile No.: 972 469 9448
– SIM No.: 8901260963145204611F
3) Until yesterday evening, the no. was working fine but later it
stopped working.
4) I called up the Ultra Mobile Customer Care Center 0n 03-Apr-2018
morning & they advised that this SIM cannot be found on their records.
They further advised to get in touch with the retailer as mentioned
above.
5) I called up the retailer & he said he can’t help me as he only
activated the SIM from his side & asked me to get technical support
from Ultra Mobile service center.
6) I called up the Ultra Mobile Customer Care Center 0n 03-Apr-2018
afternoon again & they advised to send this email explaining the issue
along with the purchase details & SIM card details. Attached for ready
reference.
This completely sounds unreasonable & ridiculous to me to be part of
this hassle as i am a customer and not getting the righteous support &
attention on the issue. I am now getting a feeling that i have made a
mistake purchasing Ultra Mobile SIM at all causing lot of
inconvenience & disruptions at my end.
Deprive of the non-resolution of the issue & lat of inconvenience,
there was a lot of inconvenience at family front as my family couldn’t
reach out to me whole night & they were really scared and disturbed to
a un-explainable inconvenience and worry.
I need help from Ultra Mobile Team to immediately send a replacement
SIM with the same no. at the earliest possible & figure out the
measures to compensate all the inconvenience caused to me during this
period.
Looking forward to hear soon from your side…… Please feel free to
reach out to me on another number that i arranged to come back into
communication world!!!!!!!!!!!!!!!!!!!!!
Rgds, Ankur Aggarwal | M: 469 412 XXXXX
Their customer web portal has been down for almost 2 weeks. How do you get a job at their tech IT center??? $9 an hour for just sitting around doing nothing is not a bad pay. I guess their CEO has no clue what’s happening in his Co.or he doesn’t care.
I have the $19 per month plan and have paid every month on the 21’st. I have had Ultra mobile for 2 yrs. Last month I had paid early on the 17’th, the only time since I had the service. Now customer service is telling me that I have to pay my bill on the 16’th of this month which would screw me out of 5 days of service. All they kept telling me is when I paid last month. I actually looked up my payments for the last year and proved to them I am suppose to pay on the 21’st. They did not want to hear it. This is what I get for being a good customer and paying my bill on time every month. I actually paid early and now they want to screw me.
Hi
TO WHOM IT MAY CONCERN
ITS BEEN 8 DAYS NOW THAT I AM HAVING PROBLEMS SENDING & RECEIVING PICTURES WITH TEXT & SO FAR NO RESOLVE .. I AM THE ONE WHO’S ALWAYS CALLING & ONLY HEARING THE CASE IS ESCALATED TO TECH. SUPPORT ..MY QUESTIN IS , WITH ULTRA HAVING 1M CUSTOMERS OR JUST ABOUT , IT SEEMS AS THOUGH ALL OF US ARE GOING THROUGH THE SAME PROBLEM , ” WHAT IS BEING DONE ” …NO ONE IN THE PHILLIPINES SEEMS TO HAVE AN ANSWER FOR ME BLAMING IT ON TMOBILE , I DONOT CARE ABOUT TMOBILE AS I PAY ULTRA MOBILE ..I LIKE TO SEE SOME ACTION & RESOLVE TO THIS PROBLEM & PLEASE BE AWARE ULTRA WILL SOON BE LOSING A CUSTOMER IF THEY HAVE NOT ALREADT LOST LOTS OF GOOD STANDING PAYING CUSTOMERS LIKE MYSELF..
VERY ANGRY CUSTOMER
lousy service, all call out source to the Philippine.
never get help, service is down but never get credit for it.
not recommended!!!
Do not show my name, email, and phone number.
Thank you!
Below is the chat transcript between myself (the customer ) and someone who should not be a customer service rep because he/she does not understand what it means to be one. Lack empathy, rude, and condescending. At the end of this plan, I will leave Ultra mobile, thank God for competition. What is left for us customers is the service we receive, I did not get any today and I am always very reasonable.
Chat transcript below
Name: Olu
E-mail: oluworld81XXXXXX.com
Mobile Number: 63183XXXXXX
Customer Type: Ultra Customer
Language Preference: ENGLISH
Topic: Payments
Jalo Thu, 11/17/16 10:38:00 am America/New_York
Thank You for visiting Ultra! How may I help you today?
Olu 10:39:02 am
I upgraded my plan to the 34 dollar plan because I wanted more international minutes. Not only, did I not get more minutes, I didn’t get any minute at all.
Jalo 10:39:09 am
Hi Olu, good morning
Olu 10:39:23 am
I still got some minutes with the 29 dollar plan
Jalo 10:39:25 am
I’m sorry if you were not able to determine the $34 plan features before upgrading to that plan
Olu 10:39:33 am
Morning
Jalo 10:39:41 am
The $34 plan includes unlimited calling to 30 countries, but does not include call anywhere credit
Olu 10:40:11 am
But the 29 dollar plan does?
That’s confusing
Jalo 10:40:22 am
Yes, $2.50
Yes, the $34 plan is designed for customers mainly using the data service
Olu 10:40:55 am
Why did I bother paying 5 dollars to change then
Jalo 10:41:05 am
I’m not sure how to answer that, Olu. You upgraded the plan
Olu 10:41:06 am
Wow
Jalo 10:41:26 am
As I said earlier, I’m sorry you were not able to determine the plan features before doing the upgrade
Olu 10:41:28 am
I was told it had more minutes
Jalo 10:41:40 am
Hmm..that’s odd, that’s incorrect though
Olu 10:42:01 am
Do I have to pay another 5 dollars to revert back to my old plan?
Jalo 10:42:21 am
You don’t need to make any payment to downgrade your plan, downgrades though, take effect at the end of the bill cycle
Olu 10:42:42 am
Great
Jalo 10:43:07 am
Would you like me to set you up to downgrade back to the $29 plan at the end of the current bill cycle?
Olu 10:43:37 am
Yes
Jalo 10:44:21 am
Is this for the number 63183XXXXXX?
Olu 10:44:35 am
And for getting the wrong information from the place I bought and activated the sim?
I don’t think I gave another # activated with u 10:45:03 am
Have
Jalo 10:45:12 am
What?
What do you mean by “I don’t think I gave another # activated with u”
Olu 10:45:42 am
Have
Jalo 10:46:00 am
So…the question was…Is this for the number 6318XXXXXXXX?
The answer would be yes or no
So that’s a yes?
Olu 10:46:45 am
Go home and talk to your kid like that
Jalo 10:46:49 am
I’m sorry, Olu?
Olu, I’m trying to assist you here
Olu 10:46:56 am
U have been rude from the start
Jalo 10:47:01 am
We need to have a clear communication
Olu 10:47:02 am
Buzz off
I don’t need ur help anymore
Jalo 10:47:12 am
Okay, if you don’t need further assistance, I’ll disconnect this chat now
Olu 10:47:23 am
I do u one better
I called for new SIM card cause old one is damage I paid my credit card they took money but almost 14 working did not received SIM card I was mad and ask my money refund to my credi card they told me wait five business days every times call I got same answer I was upset now this story is being done every time called wait five business days last week I called they people told me is being process then I called again today 8oo pm talk to operator he told me I will call u back he did and told me u r the first proyrity will be refund to urs credit card but not time frame next week I ask him when next week there is no time frame but will be deposited on urs credit card how can I refer to another people my ultra Mobil is very good I told lot of my friend go to the lycamobil they give u one month free if u r new member