The Timberland Company is a manufacturer, marketer, and retailer of outdoor wear.
Timberland was founded in 1952 when Nathan Swartz bought an interest in The Abington Shoe Company near Boston, Massachusetts. Three years later he bought the remaining interest in the company to become the sole owner.
In 1960 Swartz and his sons introduced new technology to completely waterproof boots by connecting the soles to the leather uppers without stitching.
In 1973 the name “Timberland” was introduced for one of the waterproof leather boots sold by the company. The boots proved to be massively popular and as a result, the company changed its name to The Timberland Company.
In the 1980’s Sidney Swartz, the founder’s son took over the company and began to diversify it into a lifestyle brand by adding clothing and women’s shoes.
In the 1990s the company continues to diversify its product line by adding watches, backpacks, and children’s footwear.
Today Timberland sells its products through 230 company-owned stores and in department and specialty shops throughout Canada, Latin America, Europe, and the Middle East.
In 2019, the company made a commitment to use only leather products that came from renewable sources.
Timberland was acquired by V.F. Corporation in 2011 for $2 billion. Headquarters are located in Stratham, New Hampshire.
The Timberland Company is a manufacturer, marketer, and retailer of outdoor wear.
History
Timberland was founded in 1952 when Nathan Swartz bought an interest in The Abington Shoe Company near Boston, Massachusetts. Three years later he bought the remaining interest in the company to become the sole owner.
In 1960 Swartz and his sons introduced new technology to completely waterproof boots by connecting the soles to the leather uppers without stitching.
In 1973 the name “Timberland” was introduced for one of the waterproof leather boots sold by the company. The boots proved to be massively popular and as a result, the company changed its name to The Timberland Company.
In the 1980’s Sidney Swartz, the founder’s son took over the company and began to diversify it into a lifestyle brand by adding clothing and women’s shoes.
In the 1990s the company continues to diversify its product line by adding watches, backpacks, and children’s footwear.
Today Timberland sells its products through 230 company-owned stores and in department and specialty shops throughout Canada, Latin America, Europe, and the Middle East.
In 2019, the company made a commitment to use only leather products that came from renewable sources.
Timberland was acquired by V.F. Corporation in 2011 for $2 billion. Headquarters are located in Stratham, New Hampshire.
Dear Sir or Madam:
My name is Solanda Kitulu I’m 34 years old and I’m from France, because of the media I’m known worldwide but I’m not rich. I love the Timberland brand and I have three pairs of timberland shoes. I ask you to take the time to read this long message carefully, because it’s really important. I can’t call you because in fact I speak English a little bit and unfortunately there are some phrases that I don’t understand, that’s why I wrote to you this message. In fact I’d like to become a contractor, I wanted to do private studies in entrepreneurship in France but unfortunately the lessons are very expensive.
In fact I have an idea who could to revolutionize the world of the automobile and I’d like to create an enterprise in the U.S. but I can’t because I’m not rich and the Banks don’t want to lend me money to create an enterprise, because I do not currently work. In fact I would like to make partnerships with car manufacturers too, just for my idea.
Indeed my idea is to create an enterprise to build front bumpers, rear bumpers in massive gum for cars, buses and trucks, according to the shapes of the cars, buses and trucks, all this in massive gum who could bounce slightly and to be solid to cushion shocks and mainly to limit road accidents too and why not put thin layer of protective film so that the bumpers become smooth, I had this idea about kart cars and bumper cars too.
If this idea succeeds, I think many people who have cars, buses and trucks will want to buy these resistant bumpers in massive gum.
I’m the only one to have had this idea in France. In fact I sent this message to people who know investors in United States and in South Africa. So if by chance you receive messages or calls about this idea, or wich looks like mine, it will mean that they have copied my idea.
I also wanted to talk about my current situation, indeed I would like to reveal to you my problems. In fact I have some problems with the media, in fact the U.S. media and the French media talk and transmit subliminal messages about me on TV since a long time and they follow me since a long time too, according to my information it’s just to do experiments and to annoy me, because long ago many people in U.S. said that I had a lot of money and buildings in California and in Las Vegas, NV, but it’s wrong I don’t have a lot of money and buildings, it’s just rumors that’s how the media knew me.
The media don’t want to leave me alone because these rumors about me was a success on TV, so they use me on TV about these rumors to advertise, for example to encourage people to buy cars and other things.
In fact because of the media my life is hell and everybody know me in France and for example I can’t found a job in France, I can’t live a normal life and I have already been attacked in the street in 2017 by several people. In fact sometimes I fear for my life and unfortunately I don’t have enough money to hire a bodyguard for my security, indeed the media destroyed my life. Unfortunately the U.S. Lawyers and the French Lawyers don’t want to help me because they’re manipulated by the media, that’s why I need your help to change my life.
In fact I have a problem with my old friends which come from Clichy-sous-Bois and Montfermeil in France, indeed they tell lies about me and they know that the media talk about me on TV. They want to get rid of me, because I know more information about them and they’re afraid I talk about them because before in 2000 my old friends had committed offenses such as robberies, possession of firearms, attempted murder, sexual asault, scams, burglaries and more.
In 2014 I received anonymous death threats by my old friends too by email, I had warned the Police about these offenses that they had committed in 2000, but unfortunately the French police don’t have enough proofs against them.
In 2015 a French millionaire had sent me by mail a check for an amount of $100 million but unfortunately it was a fake check and the French millionaire was a crook. Normally the majority of people who are known worldwide have a lot of money. Indeed my situation is particular, that’s why I would like to win $100 million to create several enterprises and to adopt children, these are my projects.
In fact I heard and I saw on the internet that there are people who can afford to give away their money, but I can’t contact them directly on the internet. That’s why I would like to know if you know people who can afford to give away their money for those who want to start businesses.
I’m also looking for my cousin who lives in Beverly hills, CA and who can to help me financially, but unfortunately I lost all contact with him since twenty years and I don’t know if he still lives in Beverly Hills, CA. If you want to send me mails my address is:
Solanda Kitulu
WhatsApp: +33 6 40 79 89 62
Instagram: santiadom
Sincerely,
Solanda Kitulu.
I’ve been buying/wearing timberland boots for over 40 years and I use to appreciate their product(s) — over the past 5 years though I’ve had nothing but problems with my timberland boots.
-One pair of timberland boots wore well but the soles kept pulling away and over the past 5 years I’ve had to glue them at least 4 times; I didn’t use these boots for work.
-I also had a pair of what looks like the current 6-inch premium timberland boots that I had to glue the soles twice over the past 3 years, and then the mid soles started crumbling apart so I couldn’t glue them anymore; these boots only had about half wear on the soles, and I had to throw them away.
-I also have a pair of timberland pro sport series boots that have quite high uppers (probably around 10”) and I only wore these timberland boots a few times to go hiking in the winter. The leather on these timberland boots is in excellent condition (the leather is free of any damage or wear) and the soles hardly have any wear on them. A couple of years ago I went to wear them and found that the mid soles were disintegrating and crumbling apart. I knew that these boots were past the one year warranty but I mailed them to timberland hoping that they would recognize that these boots were hardly worn, that timberland used defective material, and take care of a long term customer and repair or replace them. I got the same boots back with a letter from timberland stating that they would not take care of them.
Through the years I’ve probably purchased at least 10 pair of Timberland boots and had been pleased with them. But these last three pair of boots have been horrible. Did timberland use material in the midsoles trying to be ‘green’ that would decompose when thrown out? Did timberland just screw up in choosing the material of the mid soles? Did timberland just try to save money by using cheap material in the midsoles? When I spend $150 to $300 on a pair of boots I expect them to last, I might wear them out which is fine, but I don’t expect hardly used boots to just start falling apart!
Timberland won’t take care of an atrocious material blunder that it made and expects their customer(s) to bear the cost of their mistake. From reading online many other people having the same problems with their timberland boots I think in the end timberland will bear a much higher cost in lost customers/revenue; they have definitely lost me as a customer for any of their products!
Bought boots barely used , started hearing funny squeak as I walked, got home noticed heel was coming off . Dry rot rubber sent boots to timberland, they sent them back with there famous cliche warranty expired. CEO Jeff Swartz CFO Tracy Smith COO Karl Salzburger should take pride in the Timberland name . Don’t worry when you get contacted by a legal team for selling defective products that can lead to injury remember you were for warned about the defect and chose to to negate. Made in America
I’ve had 2 of Timberland Boots and one pair of shoes
The heels fell off one of the boots Then the sole separates and finally the the upper part of shoe tore at the seams Second pare sole and heel separated.
The shoes started separating from from top. I emailed timberland and was told this is how it is. I told them all three pair were barely worn
The company has changed. My shoes bought in the 90’s and 2000’s are still holding up. Back then worlmanship counted and once I had problem with a shoe the replaced it past 2 Years I have nearly 20 pairs of timberland shoes and boots but I doubt I will buy anything else. The customer longer counts and profit rules above reputation and scruples
If you were smart enough to read this site before purchasing unlike I did. Your doing yourself a favor. Do not purchase any product from this company. I Like others below me in this thread I purchased a pair of boots which split along the seem. I have wore these boots no more then four times. And Timberland refuses to replace them. Saying that it is outside of the 12 month window. For a $200 pair of boots I assumed that they would guarantee against a clear manufacture defect/inferior material. But it is now clear to me that this is what Timberland does. Sell inferior products at a premium price. All they want is the initial sale and then don’t care after that. Customer Service was horrible and this company is horrible. Please go spend your money elsewhere. The Timberland product is definitely not worth the price you pay for them.
Purchased a pair of boots that cracked on the top . Contacted costomer service and was told to return them as soon as possiblel because warrenty had expired a month before. Sent to costomer service only to have them returned and told they would not be replaced.Can’t believe that you can buy a pair of shoes and spend almost $200 only to not have not stand by their product,
The sole of my boot has cracked the entire width of the boot. I can no longer wear them in the rain or snow because the water comes into the boot instantly. I sent the boots to Timberland and they sent them back saying warranty is expired. The boots are less than 2 years old. I have had timberland boots for years and never had a problem until now. I Will NEVER BUY another product again. They do not stand behind their product.
I have left three emails in their email system and haven’t received any response at all! I bought my sone timberland pro boots less than a year ago and one boot is cracking severely, it’s almost all the way through to the inside and these aren’t work boots, they aren’t used everyday.
U bought a pair of limited realese timberland boots two weeks ago and there starting to fall apart was told there is nothing they can do for me will never buy from timberland again
To Whom it may concern:
Dear Sir or Mam:
It seems evident at this point that you do not intend to stand behind your product guarantee, nor do you expect to replace it.
After more then several calls being told to check back.
And then after talking directly to a representative was told that a “Timberland Gift Card”.
When I told the representative that they had the exact boots on Amazon being sold by a retail outlet. And it was a bit less then what they offered.
I asked why don’t they order it or give me the funds to order it and was told they can’t to check back to see if it’s in stock, knowing they were not going to produce that product again.
Your company reminds me of the early days of the coal mining era. How they kept the people working because the currency they earned could only be spent and accepted at the mining camps. Thus the terminology and phrase ” I owe my life to the company store”
I found a product that was perfect and out of a total of five pairs only 2 were bad. So I guess that I’m the one that looses because believing in the product willing to stick with it and Timberland knowingly does not intend to stand by its product or its guarantee, that’s not only sad but wrong.
Just thought I’d let you know my opinion as to how I’m being treated.
Customer
Eddie Toste
I’m writing you in regards to a pair of boots that I brought one year and Seven months.
Now i understand that nothing last forever, however these boots came loss from the seem. This should not happen.
I’m going to mail these boots back to you so that you can see the conditions of them.
Sir
We are manufacturers of low quality shoes in large scale in India.
pl contact us for any requirement.
Fouzan Fahad
Patty,
I’ve been through your website inventory and have inquired about other styles. Somehow, despite being assured that Timberland will honor their warranty, your company still cannot provide a replacement pair of boots in my size, no matter what style I choose. I’m not willing to take a lesser replacement. For now I am going to wear a back up pair of boots I have and will wait for the pair I originally selected. A128P214 size 9.5M
I wish I could say that this was settled to my satisfaction, but that would be untrue. I no longer have faith in your product or your customer service. As it is however I am willing to wait till a satisfactory outcome is achieved. But I can promise my money will be better spent elsewhere the next time I am in need of quality footwear. I wish your company invested as much time and energy into quality, durable footwear for construction and manufacturing professionals as you do fashion choices for people who never have to work harder than driving to the mall.
Sincerely, Jason
My first pair of hiking boots, 30 years ago were Timberlands. When started back hiking two years ago put them back on and wore them for months. Decided I needed a pair of waterproof. Even though all I hiked with had Merrills and Keene and swore by them. I never considered them. Went straight for Timberlands. After a year of wear, the insides were gone and treads offered no more traction for climbing. In there defense, I had almost 500 miles on them. Though disappointed, not enough to not buy another pair. Started wearing this pair in February. Have less than 200 miles on them and they look awful and inside already breaking down. This time not sure I will try another pair. Very disappointed in the quality the product has become.
Purchased pair timberlands boots, enquiries about purchasing enough stock to open a shop in south Australia Adelaideif permitted, have sent numerous emails to no avail or response from the company . What’s going on? Thanks
I being registered on email with Timberland requested Customer Support about some product purchase information. I am interested in purchase of Men’s Stormbuck Waterproof Duck Chukka Boots( Style A17Y9001, Size 9 Black color). Its listed price on internet is $109.
I live at London Ontario Canada. I tried to find this shoe at many stores that sell Timberland brand but did not find. So I requested customer support to let me know nearest store where I can find this shoe or can they ship me to Canada free of cost ( free shipping shows up on Timberland web pages) BUT no response in last 4-5 days. Best suiting arrangement for me is buying through nearest store so that I can try size before buying. Shall be grateful if someone responsible from Timberland responds to me.
It is highly suggested that someone investigate the Smithfield NC store. I used a credit card to pay for a purchase on December 11th. I just received a fraud alert from the same credit card company. Someone tried to buy $560 worth of merchandise. Upon researching reviews of this store, I see it is not the first time (wish I had known this sooner). Either Smithfield has a dishonest employee or their procedures for safeguarding personal information is inadequate. Either way, I will never return. I emailed that particular store as well and will continue to post this concern on various review web sites so that others are aware.
I had two pairs of boots break at the defective rubberleathernotleatherleather collar piece. It took a month of contested wills, and 20 plus emails to simply obtain the full value of those defective boots and my return shipping in store card value. Mike and Abe jerked me around and tried to dismiss me every step of the way. I am trying to communicate with the executive office about the experience which constituted abuse of this customer in the dungeon of hell that is Timberland Customer Service. My posted letters fail to reach the CEO for appropriate resolution. Someone who failed to identify themselves told Abe to see what he could do for me. Bad plan. ABE is the PROBLEM! He RUNS the dungeon! He told me to get lost! AGAIN! I am near the end of my rope. Clark’s, Frye, Wolverine, and Merrill all say “We’re so sorry, what can we send you instead?” Timberland wants to get rid of you AND your problem. I am so disappointed. And angry. A MONTH AND 20+ emails to…get a replacement value and refund MY shipping on YOUR defectives??? Outrageous. Unprofessional. Abusive.
I am sold on Timberland Pro Waterproof Boots,{mens}.The pair I have is roughly 4 years old,the sole is starting to seperate from the boot in the toe area.& there is a crack just below the lace area.thats where my foot get a bit wet from.I think I paid $125.00,I’m told timberland is guaranteed for life,I don’t know how true that is.I have a second pair of the same boots but I don’t work in them.there about 2 years old & in perfect Condition.These are by far the Best boots I ever owned & I will continue to buy them.,,,can something be done sbout the older pair.
Getting ready to contact you by phone. We bought my husband a pair of Timberland steel toe boots on 3/11/16. He wore them to work approx. one week and a plug came out of the sole and now the sole is splitting. Unfortunately Sears return policy is 30 days and will not replace them. Is there anything Timberland can do to help replace the product?
Thank You
Dawn
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