Tig
erDirect was founded in 1987 and has headquarters in El Segundo, California. Originally founded as Tiger Software, it was a direct subsidiary of BLOC Development. The company began publishing software and tools known as “FormTool”. BLOC Development changed its name to TigerDirect. The company was eventually purchased by Systemax and changed its format from software tools to the refurbishing of computers and other electronics, then reselling them via catalog or online sales.
Systemax acquired CompUSA stores and Circuit City stores in 2008/2009. All products were rebranded to the TigerDirect name. All brick-and-mortar stores were closed as of January 2015 and TigerDirect once again became an online store only.
TigerDirect sells desktop computers, laptops, tablets, software, hardware, computer components, and other types of electronic and office equipment.
In January 2023, TigerDirect became the first major internet retailer to accept Bitcoin.
TigerDirect maintains a corporate office in El Segundo, California.
WILL NEVER BUY FROM TIGERDIRECT AGAIN! It’s true. Tiger Direct is no longer trustworthy. They took my money immediately & then said they won’t process the order (charge me) because they won’t ship to a mail annex. They did charge me & now tell me I won’t get my money back for 3 BUSINESS days. So almost a week. Cred card processing said they did not charge me but the money is gone. STAY AWAY from this company
Horrible customer service from third world employees. Order was placed on a fraud list despite the order shipping to the verified billing address from Wells Fargo Bank. 3rd worlders said it could take 1-3 weeks to resolve the matter. I needed the printer NOW, but in 1-3 weeks + order processing time + UPS delivery time.
I purchased a refurbished PC from TigerDirect on 3/01/21. Within a couple of days it stopped powering up. So far I have not been able to get any help with this. Customer support line just keeps you on hold and then hangs up on you after a long time. The chat session referred me to CNB, the company that did the refurbish. No help, just a website to visit and figure out how what to do from there. I sent CNB a message from their web site and received some cryptic response from a hidden email address with the subject, “Contact CEO”. Days go by but nothing gets resolved. Obviously TigerDirect will lose me as a customer and I will review them poorly and discourage everyone I know from using them. All this over a $279 PC.
I recently purchased a HP Elitebook 1030 X360 G2 laptop (refurbished). I am on the 3rd replacement and there are still issues with the laptop (battery life < 4 hours and randomly shut down). I purchased this for my wife for college. I am a disabled veteran and my wife is the only income earner, so when making purchases, we try to get the most bang for the buck. We have been working with 203 Trading (Refurbisher). All I am asking is for a working laptop. How many times do we have to replace the laptop before we get one that works? My wife starts school on June 1st. I do not want a refund. I want a laptop that works as advertised. These are supposed to be Grade A refurbished units (like new). Please help me resolve this issue. Thank you for your time.
Stephen Danforth
561-319-XXXX
danforth1@ gmail.com
Order R4386761 Trying to figure out where my item is. Talking to someone in the Philippines with limited English skills has been frustrating. It should not be that difficult to get order status. I am so frustrated by this seemingly simple question and lack of response that I may never buy from you again.
Ordered a laptop. Arrived damaged. Reported & waited about returning it. Heard nothing. Tried to get back sales representative,took 2 days. She told me send in photos of the box. I did. Here I sit waiting and waiting and waiting for some department who will take care of it. I’ve shopped at Tiger a long time and was always happy. What has happened to Tiger. Do they think I’ll just sit back and take a hit on a damaged computer. I have called and emailed. Sick of being ignored. The laptop is paid for,and it’s worthless.
Not exactly the same but I have run into a similar problem with a printer that I purchased. Overa month back and forth even I asked for an RA two days after I received the item. Ready to be done with them.
Before making my comments I’d like to preface them by saying that I am an independant business man who owns and operates a small computer services company which specializes in the sales and servicing of computers, servers and networking equipment. My company also provides consulting services for design, implementation and troubleshooting of systems.
With that all having been said, I can now proceed to my issue: I am a regular TigerDirect customer and have been for some 10+ years. I routinely order from them on average of 1-10 times a month. And although I have found the company to be fairly easy to do business with, I am not wholly impressed or satisfied. The latter part of that statement is based on the “factual” information they publish (or, as is often the case, don’t publish) on their web site. It has become the norm (for me) to discover that TigerDirect is not consistent with the publication of the technical specifications for the items they sell. Frequently I find that there are glaring inaccuracies or missing information – all of which leads me to distrust whatever product information they do publish – so much so that I find I have to research every potential purchase, using either other web sites or by (god forbid) calling TigerDirect directly – all of which can distilled down to one very big NO NO in business: NEVER, EVER EVER waste your customer’s time. And never make your customer have to work to patronize your business…and that’s what I have been finding is the case with TigerDirect –
and this is, by far, the keynote in my gripe with that company.
Case in point: I ordered a Solid State Drive (SSD) which was on sale. Upon reviewing the specs I felt it a good value and then ordered it – unfortunately without first doing my usual ‘due diligence’ prior to hitting the “submit” button. Well, as luck would have it, I then tried to check the warranty terms for the item post-purchase. Not surprisingly, the URL published on the TigerDirect site for the warranty info is broken (non existent page on the manufacture’s site). A review commented on this months prior but still no one a TD has bothered to address this. Then, upon doing my post-purchase due diligence on the manufacturer’s site, I came to find out that, yet once again, TigerDirect had incorrect specs published for the drive. At that point I called customer service to cancel the order but was told it was already shipped and would have to return it once I received the parcel (a shipping label is supposedly going to be provided…we’ll see). In the process of the cancellation I explained my reasons for doing so, citing the incorrect specifications as the primary concern. The rep was nice but then sent me an email asking ME to outline the inaccuracies so that he could then forward it to their web support team. Hmmm… He and the web support team are paid by TigerDirect – I am not. Yet TD seems to think it appropriate to ask their customers to a) take on the responsibility of doXXXXenting the erros on their site and b) do so for free. Unfortunately, because of my penchant for accuracy – and being a “it’s not just about me” kind of guy, I have, in the past, doXXXXented the many errors on their site that I’ve come across over the years – and did so again today. But I have made a sworn pact with the almighty that today was the last time I will provide such services to TD and, perhaps, the last time I’ll order from them as well. I repeat: NEVER MAKE YOUR CUSTOMERS HAVE TO WORK TO PATRONIZE YOUR BUSINESS! Sales and quality assurance are not and should never be the patron’s responsibility or role. Too big to fail?! Ask that question to the many “too big to fail’ companies that are no longer around…
Mark DiRolloi
MD Computer Services
I called today to check on an order I put in for less than 600.00 only to find out my order hadnt even been processed!?!?!?!?!! I asked why no one called me. They tell me they called me at a number that doesnt even exist anymore. I put a phone number on the order when I ordered. WHY NOT CALL ME AT THAT NUMBER? So, then I ask to speak to a supervisor with the customer service representative who basically told me there is nothing your company is going to do for me. I was told he doesnt have a supervisor present!?!?!!? He says, on weekends, no supervisor is present in the office and they will be back on Monday!?!?!?! How can you possibly have customer service that is worth anything if you dont even have a supervisor present to handle escalations?!?!!?!?! This is insane. So, I ordered an IPAD for my wife on NOVEMBER 29, 2016 thinking Im getting way ahead and paid for 3-5 day shipping only to find out on DECEMBER 17, 2016 at 4:11PM that my order hasnt even been processed. UNBELIEVABLE!!!!!!!!!!!!! I ask for compensation and rush shipping and am told that will not happen. Worst experience buying anything online Ive ever had. FOR ANYONE READING THIS, DO NOT BUY FROM THIS COMPANY. They call from California but are actually in the Philipines on the weekend handling customer service with no supervisor present. Stand up company, right?
I agree with you I been doing business with the real tiger direct for over 20 years and now I need a warranty and I can’t even get one so I spent all kinds of cash for what
The new Idiots In customer service don’t even know what Ram memory is they kept trying to sell me some device that I don’t even need nor want I will never do Business there and Be careful with NEW EGG.com they sold me Mother boards that are not even windows 10 ready so I will not be buying there much either