Thor Industries was founded in 1980 when Wade F. B. Thompson and Peter Busch Orthwein acquired Airstream, which had faced a downturn in business in the late 1970s. Thompson and Orthwein used the first two letters of each of their names to create the new company’s name: Thor.
Airstream returned to profitability after one year under Thor’s management.
The company expanded and grew through acquisition, notably General Coach, a manufacturer of motorhomes and travel trailers, in 1982 and Heartland Recreational Vehicles LLC in 2010.
Today Thor Industries continues to operate as a recreational vehicle builder. Through its subsidiaries manufactures and markets a range of motorhomes, travel trailers, and related parts under the brand’s Airstream, Keystone RV, Crossroads, Breckenridge, and Heartland RV, among others.
The company trades publicly on the New York Stock Exchange under the ticker symbol THO, is a member of the S&P 500, is #636 in the Fortune 1000, has 9,400 employees, and had $3.65 billion in revenue in 2013.
In April 2023, Thor Industries celebrated Earth Day by promoting the removal of trash from public land.
In June 2023, the company beat all stock expectations, sales forecasts, and stock profits.
Thor Industries maintains a corporate office in Elkhart, Indiana.
Thor Industries was founded in 1980 when Wade F. B. Thompson and Peter Busch Orthwein acquired Airstream, which had faced a downturn in business in the late 1970s. Thompson and Orthwein used the first two letters of each of their names to create the new company’s name: Thor.
Airstream returned to profitability after one year under Thor’s management.
History
The company expanded and grew through acquisition, notably General Coach, a manufacturer of motorhomes and travel trailers, in 1982 and Heartland Recreational Vehicles LLC in 2010.
Today Thor Industries continues to operate as a recreational vehicle builder. Through its subsidiaries manufactures and markets a range of motorhomes, travel trailers, and related parts under the brand’s Airstream, Keystone RV, Crossroads, Breckenridge, and Heartland RV, among others.
The company trades publicly on the New York Stock Exchange under the ticker symbol THO, is a member of the S&P 500, is #636 in the Fortune 1000, has 9,400 employees, and had $3.65 billion in revenue in 2013.
In April 2023, Thor Industries celebrated Earth Day by promoting the removal of trash from public land.
In June 2023, the company beat all stock expectations, sales forecasts, and stock profits.
Thor Industries maintains a corporate office in Elkhart, Indiana.
just bought a brand new keystone outback 328RL………the biggest POS junk camper ever ! falling apart on first rip home and sitting in driveway unusable,have not spent a night in it yet !,15 major problems
WELCOME TO THOR, I HAVE A 2019 CHALLENGER MOTORHOME SINCE THE DAY WE HAD IT WE HAD NOTHING BUT PROBLEMS. CONTINOUS WATER LEAKS, FIRE FLY MALFUNCTIONING ALONG WITH OTHER PROBLEMS. IT HAS BEEN IN TO A AUTHORIZED DEALER 11 TIMES FOR THE WATER PROBLEMS THEN THOR SAID TO BRING IT TO INDIANA WHICH WE DID, WE LIVE IN OHIO AND TOOK MH TO THEM THEY HAD IT FOR 2 WKS CAME HOME WITH IT RAINED AND WATER BACK IN THE MH. CALLED THEM TOOK IT BACK TO THEM HAD IT A TOTALLY OF 4 MTHS GOT HOME RAIN CAME AND WATER WAS BACK. NOW ITS BEEN TO THE AUTHORIZED DEALER 11 TIMES AND THOR 2 TIMES AND NOW THEY WANT US TO BRING IT BACK IN SEPTEMER. JUST WAS ON PHONE WITH MANAGEMENT AND HE SAID I NEED TO GIVE THEM ANOTHER CHANCE TO FIX IT. NEVER GOT WORK ORDERS FROM THEM WHEN WE PICKED IT UP THEY SAID THEY DON’T GIVE THEM TO THE CUSTOMER. BEEN TRYING FOR 5 WEEKS TO GET THEM AND I AM TOLD THEY CAN’T RELEASE THEM TO THE CUSTOMER. I AM THE OWNER AND CAN’T GET MY WORK ORDERS. THAT TELLS ME THEY MUST HAVE SOMETHING TO HIDE. THOR IS A VERY UNRESONABLE COMPANY THEIR CUSTOMER SERVICE S…S AND THE MANAGEMENT THAT I TALKED TO TODAY WASN’T ANY BETTER. SPOKE TO HIM BACK IN APRIL AND WAS VERY RUDE AND TODAY HE DOESN’T GET THAT THE COACH IS UNREPAIRABLE AND INSIST ON BRINGING IT BACK 1 MORE TIME. CUSTOMERS BEWARE TRY TO GET YOUR WORK ORDERS. WOULD NEVER BUY ANOTHE THOR AGAIN. TO BOOT THIS MANAGER SAID THIS COACH IS 3 YEARS OLD AND I SAID YES IT IS SO WHAT DOES THAT TELL YOU WE HAVE BEEN TRYING TO FIX IT FOR 3 YEARS. I DON’T FEEL I NEED TO TRY 1 MORE TIME. GIVE ME MY MONEY BACK. HOPE YOU HAVE BETTER LUCK.
We are still having continued warranty work on a 2019 Thor ACE. We ended up bringing it to Indiana last year and were offered a rental vehicle to use while it was there, which was very helpful. Covid shut everything down and we had to go back east (with the rental vehicle). Picked it up in May, half the items weren’t repaired, service refused a walkthrough with us (handed us the paperwork and told us to walk through ourselves and note anything not satisfactory). Now we are scheduled to return for the remaining outstanding items and they have reneged on the rental vehicle – the day before we are supposed to leave to travel there. Steve Tobias refused to come to the phone to explain, he (through Alex) “couldn’t find anything in writing” so – sorry you spent $80K on a door stop, but we aren’t even going to offer you a goodwill loaner to get back home in. Service says we can’t stay in the RV at night due to covid protocols, sooooo we are SOL. Awful product, awful QC, awful service experiences so far. This unit has been at a dealer or in IN more than we’ve used it in two years. We will never purchase another Thor product.
SORRY TO HEAR BUT WE TOOK OUR MH TO THEM TWICE LAST YEAR AND THEY WOULD NOT PAY FOR THE CAR RENTAL THE EXPENSE WAS ON US. THEY SAID THEY DO NOT DO THAT. THEY HAVE GOT RID OF THE EMPLOYEES THAT YOU WERE ABEL TO REASON WITH AND GOT NEW ONES THAT ARE SO RUDE ITS TERRIBLE. THEY ARE STILL DOING WARRANTY WORK ON CONTINUOUS PROBLEMS FROM 2019 AND STILL CAN’T FIX IT.
How can I reach Thor customer service to have them answer some questions I have regarding my 2018 Thor Quantum KM24 RV?
Thank you.
John Lakatos
I bought a 2018 Thor 35 ft Chateau. I waited 4 months for it to be built. The company put the incorrect canopy for the large slide out. I did not notice this until we took it out in the rain a year later and the slide out was flooded with water. Since the warranted is barely over they refuse to replace it. This is not a warranty issue. This is sloppy workmanship. This is the wrong part. We have been going around and around with Thor for a month now. Their customer service sucks. They refuse to correct an obvious mistake on their part. DO NOT BUY ANYTHING FROM THOR.
I am finding out the same thing. The table in the Jayco I bought has a dinette table that is about the same quality as a plastic fold down table you get at a Sam’s club. Customer service answer. Too bad that’s is what is put in those units.
THOR OWNS JAYCO AND I OWN A 2018 REDHAWK JAYCO JUNK IT FALL APART GOING DOWN THE ROAD FIRST TRIP HAD A ELECTRICAL MELT DOWN , THE CEILING FELL DOWN, AND THE LIST GOES ON. YOU MITE TELL ME TO CONTACT JAYCO WELL I WENT TO THE CEO OF JAYCO AND STILL NO HELP WE HAVE BEEN CAMPING FOR 40 YRS AND THIS IS THE BIGGEST PIECE OF JUNK WE HAVE OWNED. THE NEWIST THING IS WE CANT EVEN CAMP IN THE FALL THIS THING FREEZES UP AT 32 DEG NOTHING WORKS WHAT A GREAT EXPERANCE WITH JAYCO JUNK
Your NOT the only one….!!
We should get a class-action lawsuit
against these people.
MY DH is also a disabled vet.
Buying a Heartland RV which is
owned by Thor is like shopping
at the produce dept. and all
they have is lemons….!!
I have a new Sport Trek that us junk too. And I know of others that are junk. Has anyone started a class action lawsuit? I’m in amdvthink we should.
did you come up with anything? I have a bunch of issues with my 2022 RV. Have you fixed your issues? If you still have your rv we should all go to court and file a lawsuit. This is unacceptable.
My husband and I would love to be a part of filing a lawsuit on Thor rv’s…….we also have one of the biggest lemons around 2019 Thor Miramar 37.1….. most of the mileage on our RV is taking this lemon back to the dealership for repair work! Absolutely pissed off in North Dakota
We have a Thor Miramar 2019 LEMON…..would definitely partake in a class action lawsuit! Pissed off in North Dakota
Hi;
Here’s my problem. We purchased our a 2018 Thor Windsport. the first week of June this year. Which has several water leaks ; coming through vents, Tv antennae, light fixture above the
stove and a five page write up of discrepancies. Several of the discrepancies have been taken care of, except for the water issues and roof.
We went on a recent trip in July with rainy weather. Our vehicle leaked profusively. We had towels literally soaked on the passenger side front seat floor. And Thor/warranty departrment was notified right away., said take to dealer when we got back from our trip.
We did go to dealer Camping World in Thornburg, Virginia on 30 July 2018 and here is 28 Aug 2018. Vehicle still waiting on repairs for roof and water leaks and floor damage as well and also the roof has several ruffles/air pockets in it This was all submitted to Thor by the dealer and Thor/ Mr Steve Tobias
The explanation I got that there is a six inch lead way around the edges. And that this was normal. Maybe possibly 3 to 5 yrs down the road. Not brand new.
The air pockets have extended further in toward the middle of the vehicle roof. My question is if someone in my shoes/ management had this problem; how would you deal with this. This is not acceptable. I have only had this vehicle three months. This is sad.. And highly frustrating. I am a veteran as well and definitely dont deserve this.
I can just hear it now after the one year warranty from Thor; Oh you should have taken care of this earlier during the warranty period.
Come on Thor/folks step up to the plate or dont sell your products that you cant back up No customer should have to go through this.
I didnt buy this vehicle to sit in a repair shop.
I have left several emails with a Mr Garcia and no responses. Sooo disappointed.
Presently Camping World waiting on Thor.
Any Luck? Updates?
Hello, I bought a brand new 2020 TMC Windsport 29M and have had several issues. The current outstanding issue is the Driver Seat Armrest on the Right is higher than the left and it is very bothersome and causes soreness to the shoulder. I brought the issue to the attention of the selling Dealer who suggested I contact a particular TMC Representative named Jimmy Makin. In his initial responses he does not seem to be interested in solving the issue and he has copied Steve Tobias who I will be following up with. Just wondering if you have any suggestions for me, how it went with Steve Tobias and if you have had any luck with Mr. Tobias, TMC and if you have any updates. Unless resolved I will be posting many updates including the many issues we have had to many Forums and Blogs. Please let us know. Thank you.
TRYING TO FIND OUT WHO I CAN CONTACT BESIDES TRISTAN I CANNOT FIND OUT WHO ELSE IS IN MANAGEMENT BUT HE HAS BEEN NO HELP. THE MORE WATER THAT COMES IN THE MORE DAMAGE WE WILL HAVE. IF ANYONE KNOWS WHO WE CAN CONTACT PLEASE LET US KNOW. THANKS
Hi,
We purchased a new 2018 Thor Axis 4 months ago. The factory fixed some of the problem and we were very Grateful. Now we have other problems and have called several times. Your Customer Service is very poor and tell you anything to get off the phone. We were working with B. Bontrager, but he will not return our calls now. We had a broken toilet and Thor replaced it by a M. Yaddow and she was very professional and helped us – when the Dealer Wouldn’t. We tried to take our coach to Leach sales in Lincoln,NE and they refused us. I am a Disabled Veteran, and don’t deserve this type of treatment. If this is not fixed,
I will never buy Again. Thank You.
Wm. Burch——321-446-XXXXX.
there is no working places to send a complaint about a supervisor doing some bad bad things in the plant with out sticking your face out there to be blindsided by him! so I will start here and post every place I can until he is addressed and taken care of THORS HARTLAND PLANT BREAKENRIDGE OUT OF NAPPANEE INDIANA BOSS DANNY LUNG NEEDS TO BE FIRED! dan lung is a violent liar and a cheat! he tampers with time cards and the time clock to add points to people so he can dock them to $10.00 an hour and shift their money to other employees that he is friends with or family! on 4/26/2016 he was caught AGAIN and it keeps getting swept under the rug you could say! dan lung also enjoys belittling employees in front of others its a way of life anymore in that plant! if you get hurt on the job you better sneak out and go home and turn it in on your own insurance because he will make your life pure hell! (belittle belittle belittle)!!!!! I also HATE PEOPLE THAT BIBLE SWING and then tells others how to cheat on their taxes by filing large cash donations to church’s that you never donate to!! he brags about the seven church’s he donated to last year lol yah $100.00 check to one and $1202.00 in cash to the same church the check covers your a$$! (and yes its now been turned into the I.R.S!!) AND THE LIST GO’S ON AND ON COMPLAINT AFTER COMPLAINT STILL NOTHING IS DONE ABOUT HIM!!
I would like to know how to put the slides back in if power shoot go off and where the motor is located.
I also have TV between the bath room and the dining room and I can hardly hear it , how can I pull the TV out to see if I can add additional speakers .