The RealReal was founded in 2011 by e-commerce entrepreneur Julie Wainwright.
The company offers used luxury clothing, jewelry, home decor, art, and accessories on consignment. The RealReal employs an in-house staff of experts including horologists, jewelry experts, art curators and luxury fashion authenticators who inspect items for authenticity and value.
The company has established that the first Monday in October as “National Consignment Day.” In 2020, The RealReal announced a sustainability contract with fashion icon Gucci.
In June 2019, The RealReal went public on the NASDAQ under the ticker symbol: REAL.
Despite the coronavirus pandemic, The RealReal continues to open new locations, including one in Palo Alto, California, in November 2020.
In December 2020, founder and CEO Julie Wainwright sold 135,000 shares, netting $2 million.
The RealReal earned an estimated $300 million in revenue in 2019.
The company maintains a corporate office in San Francisco, California
Has anyone had any luck with getting in touch with corporate? I’ve had an issue for 3 months now on a consignment order lost. Investigation was completed on 9/16/21 I was told I would be paid out. After that no response back via email, after several calls to speak with someone in management no luck. Yesterday I reached out again was on hold for 2 hours to speak with a manager. After the long wait they got back to me and said they would call me back of course nobody did. I need to get a hold of someone ASAP.
I have a big issue with getting my money from realreal for an item that I was going to consign and because they took so long, (about a month) just to get it aapraised, i asked them to return it back to me..but the item was delivered to the wrong person by ups.. Ups has granted the claim which has taken a month to investigate. That was two weeks ago.. I got a buyout figure from Dakarai from client services two weeks ago and still! no check from realreal. My item was appraised for 17,500 realreal buy out was 5995.00 which I agreed to just to end this. This has been going on since August 8th.. If I don’t get my money by this coming Monday I will file a lawsuit and demand full appraisal value and court fees.. This is totally ridiculous!! Realreal has a very poor way of dealing with customer care.. I’ve bought many items from you I deserve respect
Debra
732.762.XXXX
I have an out standing issue about lost consignment items. I have been very patient waiting to hear back but at this point it is ridiculous.
I would truly appreciate if anyone would contact me . This is not a good way to run a company. Real Real is a customer se vice business that right now lacks in the customer service Dept.
Feel free to contact me .
I’m having the same problem! Who did you contact please?
Hi
CEO: Julie Wainwright
CFO: Matt Gustke
COO: Marc Viale
This is Deborah Rader,
I just saw your name who to contact for my consignment issue.
I left a reply to this site earlier – hope to hear back because it seems that all your associates have their hands tied and cannot have been addressing this any further.. only sending it off to someone else to handle.
thank you,
Deborah
970.319.XXXX
raderdeborah@ gmail.com