The Finish Line actually began operations in October of 1976 when three friends decided to take over The Athlete’s Foot franchise in Indianapolis, Indiana. By 1981, these business partners had opened more than 10 locations. Wanting to expand beyond Indiana’s borders, the owners created their own company, The Finish Line.
The Finish Line had more than 100 stores by October 1991. The company went public in 1992. Today, The Finish Line has more than 670 locations. Each store features a “shoe wall” where more than 1300 brands of shoes are displayed. The company offers a wide variety of athletic shoes for almost every sport imaginable, along with a selection of casual shoes and sandals.
The company also features brand-name athletic wear, such as Nike, North Face, Adidas, Oakley, and Under Armour as well as hats, sunglasses, and logo t-shirts.
The Finish Line is publicly traded on the NASDAQ under the ticker symbol: FINL.
Finish Line maintains a corporate office in Indianapolis, Indiana.
The Finish Line actually began operations in October of 1976 when three friends decided to take over The Athlete’s Foot franchise in Indianapolis, Indiana. By 1981, these business partners had opened more than 10 locations. Wanting to expand beyond Indiana’s borders, the owners created their own company, The Finish Line.
History
The Finish Line had more than 100 stores by October 1991. The company went public in 1992. Today, The Finish Line has more than 670 locations. Each store features a “shoe wall” where more than 1300 brands of shoes are displayed. The company offers a wide variety of athletic shoes for almost every sport imaginable, along with a selection of casual shoes and sandals.
The company also features brand-name athletic wear, such as Nike, North Face, Adidas, Oakley, and Under Armour as well as hats, sunglasses, and logo t-shirts.
The Finish Line is publicly traded on the NASDAQ under the ticker symbol: FINL.
Finish Line maintains a corporate office in Indianapolis, Indiana.
This company is a HOT MESS. I purchased a pair of shoes on the 11/10/22, they were too small. On 11/12/22 I returned the shoes. I paid $140.73 for the original pair. When I returned the shoes, I was charged $130.00 for the new shoes. I was shorted $10.73. When I called to speak to a manager about getting the rest of my money beck, the manager told me to call customer service. I got the number and called. Customer service advised me that they could not do anything for me since it was an “In store purchase”
I called the store back, only to be told that I would have to come back into the store. I asked if they were going to refund me the difference in cash, or put it BACK on my credit card? He advised me that he could not do either, “we don’t issue refunds” So…why am I going back to the store? I believe that people must not assume that they don’t have to CHECK every move a sales person makes when helping you. No JOKE you MUST watch them like they stole something… they probably DID!!!
Finish Line has to have the most unprofessional representative ever, my package was suppose to been here a couple days ago then the shipping date changed so I called UPS and they said they never received a package. I then call the customer service line and the rep immediately wanted to just give me a refund and not even try to see what she could do to get me my package, it’s a birthday gift so a refund was not an option to me then she tells me she can’t transfer me to her supervisor, I tell her I want to speak to someone other than her and she transfers me to another rep that obviously already knew the situation and he decides that he’s going to put me on hold and not even tell me and keep me waiting forever then say he can’t help me . I will never order from finish line again, I’m so angry right now, not only is my package not going to arrive in time cause it’s still sitting at some warehouse but those unprofessional beings has pissed me off
Same here They said they would refund me and sent me return labels when I never got my sneakers! Indian women lied to me never got them!
My name is carlos . I purchased a pair of nike vapormax plus on 09/26/21 trans# 3184 store# 840 .. salesperson 0105074 i noticed that the swoll is coming off from were its glued to the shoe i went in to the store but they were closing an advise me to call customer service since today my receipt expires .. i called customer service an the lady that helped me was extremely rude she asked for the date of the purchased an i told her an she dint even take a minute to look the dates when she immediately said its past ur 45 days i told her no im not im looking at my receipt an she said ohh ok. So right away she did not want to help her name is ashley employee id 0359312 i ssked for a supervisor . Then she decided to help me all of a sudden .. very rude very unprofesional i have a back problem an could not afford this shoes my chiropractor recommended so i had to save an to see that the glue is coming off is not cool an i know its not finished lines fault but im within my 45 days an they were denying me my exchange i dont want my money back i just want a replacement since i cant afford a new pair
Can I have HR’s email address and phone number
I have a complaint as well
I bought a pair of vapormax and one of the bubbles burst. I paid cash and don’t have the box. I’m a rewards member and I spend a lot of money with finish line. So after spending $220 I didn’t think they would have that kind of malfunction. It’s different if it was a broke shoe lace! Well now I can anyone to answer the phone at the store I got them. And if I go in and they don’t replace the shoes I’ll probably snap! So I’ll start with this,
I wasn’t sure exactly where to go to file a complaint but I will start here, on
Wednesday October 23rd my son and I walked into the Grand Central Mall finishline, we have always loved this store up until tonight. We walked in and had been greeted by a girl named Maddy, she was very friendly and did ask if we needed help. We said yes and asked for help picking out a pair of shoes for my son, he really wanted pink or purple shoes and she tried to steer us into a different color selection. After trying on a pair or two of shoes we explained that pink or purple shoes had been on my sons birthday list and was why we wanted to see what the options were and at that time was when we asked why she was pushing other colors and shoes styles on us and what she herself would recommend, she stated “I mean I’d recommend red, black or white shoes, you wouldn’t want to be called gay for having pink or purple” and we said thank you and left. My son is gay. He had just came out to us earlier this year and I was absolutely dumbfounded on what had occurred. We will not be back. My son was so heartbroken and mortified that he felt ashamed and embarrassed by what happened. I can’t even fully grasp it myself. I really hope this isn’t taken lightly or brushed off. I will be contacting corporate about this.
I have a major complaint about store #393
Your business is being ran down, you have sexual harassment going on on a daily basics on the employee’s in the store and it’s happen to me as well by the manager by the name of Shannon of store #393. Employees demoted from there positions because they were not liked by the manager (Shannon),which is very unprofessional. As of right now you have a raffle going on in which was told the employees could participate in but the manager (Shannon) made sure she had one to get a pair of Jordan’s . Having sick employees that have Dr’s excuses that put in to take off for such and you give them that day and 4 days behind that ,Your business is not been ran right and to make matters worse the DISTRICT MANAGER BY THE NAME OF KEVIN knows about all of this and listens to no one but Shannon your employees are invisible to KEVIN he see’s nor hear anything the employee’s are trying to tell him. Maybe you should do a pop up on your store , and also leaving the store to walk your dog while on the clock is unprofessional that’s called stealing time.
I would advise you to send someone from corporate to work as a sales associate watch over your store but not to the knowledge of (Kevin or Shannon),you have some outstanding employees and you are about to lose them all.
Ordered a pair of sneakers for my son online.They took 89.99 within 2 seconds out of my acct.Then tell me a few minutes later that they cancelled my order and it will take up to 5 business days to get my money back!..Never again will I EVER SHOP HERE!
My daughter and I just left the finish line at the round rock outlet mall and the manager,Chris, sexually harassed both my 18year old daughter and me! Then proceeded to racially profile me because I’m White and my child is mixed! WTF is wrong with people?! So honestly people, it’s not just white people being f-ing racist! It goes both ways
This is TO inform you that I’m notifying all of my friends, family, church, employees, and associates to NOT BUY from ‘Finish Line’, because of the racist incident that recently happened in your store in Frisco, Texas, when a young man and his two sons were stopped and searched because one of your racist employees accused him of theft!! (See link below.) The accusation, of course, was false; however, the damage has already been done: the humiliation caused to this young man; and the incalculable damage and trauma caused to his young children, to see their father handcuffed, and treated so unjustly. Until this young man has received an apology; your personal and public commitment to order your White employees to take racial sensitivity training; and the awarding financial compensation to this young man for the harm and life-long trauma, caused to him and his children because of your employee’s negligent and racist behavior!!!
I told my friends and associates that they can personally inform ‘Finish Line’ that they, too, do not intend to spend their hard earned dollars at a store that discriminates and makes false, unfounded, and embarrassing accusations against its customers who happen to be black, and because they are black are suspected of being thieves!!! This is happening more and more, since Donald Trump took office; and we, as Americans, who have fought, and are fighting, for this country’s continued liberty, are sick and tired of being harassed, because we happen to be black and brown while shopiing!! ENOUGH IS ENOUGH!!!I
I provided my friends and associates the contact information to your Corporate Office to levy their complaints, and to pass my message to their friends, family, and associates, as well!! Seeing this same old racism hurts and angers many black and brown people, because our parents and their parents were subjected to this same racist behavior during the last century!! Now, their grandchildren and great grandchildren are being subjected to the same thing in the 21st, because your employees are expressing the same racism and prejudices their grandparents displayed more than a century ago!!! You think this is okay? You think this is right?? You think this is Just??? The young man’s hopes and dreams for Racial Justice in America has, more than likely, been dashed by this horrible experience, and not only has his hope to be treated fairly as a human being has been shattered, his two children have been traumatized for the rest of their lives. WHAT ARE GOING TO DO ABOUT IT???!!!
blavity.com/black-man-handcuffed-while-police-searched-his-bags-after-being-falsely-accused-of-stealing-from-finish-line?fbclid=IwAR0lkNoOAQMlZ-11O88-iPf7csLmwXO4su_kUcxRNLAwK-83NQmyPGXnL8Y
Absolutely worst experience I have ever had trying to order a pair of shoes between the website visiting in store and calling not only call center to complain but also cooperate head quarters to speak to a supervisor who pretty much blew off my complaint and will honestly never recommend anyone in my community to buy anything from finish line I’m a physical education director and order many things clothes shoes and stuff for hundreds of kids a d adults and will never recommend or order from this place untill I hear an appropriate answer or speak to someone who can help me or atleast make me think I’m a valued customer or my opinion matters with a huge issue on the website please get back to me asap so I can clear your name and give you back some respect
I ordered shoes on November 27 tried them on they did not fit sent them back they receive them December 9 it is now January 6 and I’m still waiting for my refund I’ve been calling once a week sometimes three times a week and the only answer I get is it will be 3 to 5 business days it’s been a month I would like to get my money back Customer service Is useless
I ordered two pair of shoes online. I was charged for both but only received one. Called on 12/20 to be told I’d be refunded for the other pair of shoes in 3-5 business days. After 5 days no refund I called again. Told again I’d receive a refund in another 3-5 business days for some reason the refund never processed. After 5 days again no refund. Called back and was told someone would call me back once the issue was resolved. No call back of course. I called the next day, escalated to a supervisor, only to be told I’d receive a refund in 3-5 business days. Wow! I didn’t know a refund would take 15 business. Ridiculous service.
I just bought a pair of Jordan 1’s from finish line located at Northfield shopping center Denver Co,80222 and I didn’t noticed that the right shoe was a display that they sold me and to my understanding displays are what customers try on and I’m sure many customers have tried on that specific shoe the front of the shoe is croomed
I am not satisfied and I would like a full exchange thank you….
I ordered curry shoes for my son’s first day of school at the finish line in Skokie on August 5th. I received the shoe box Wed August 9th and only one shoe was shipped. I called the 800# on the shipment form and was told the store was contacted and will be shipping the other shoe. I asked the representative to expedite so my son would have his shoes for first day of school, August 14th. I was assured I would receive the other shoe no later than this past Saturday, August 12th. Here we are Tuesday night and no shoe in sight. This is very frustrating. How can the store ship out one shoe. Right when I picked up the box I thought it’s so light, of course once I opened it I knew why. Mistakes happen it’s ok but the mistake was not corrected. I bought my son new shoes for school and I’ll return the Currys and shop elsewhere.
Today’s incident happened at the cool springs mall in franklin,tn. Unfortunately athletic shoe store selection is limited in this area. They always have the most options but service in non existent. I always come hoping for an improvement. Jokes on me after today. It’s obvious that no one cares here. The online reviews speak for them self.It’s unfortunate that people don’t care about their job. Went with my wife today ready to spend a lot on new shoes. Walked in, employees (all) were huddled goofing off. The store was full of customers and no one was being helped. 15+ minutes passed until someone acknowledged us. I complained of the atrocious lack of customer service. I was simply told I’m to busy talking…. I asked for a manager only to be told I am one. No name tag, refused to give me a name. Scrawny white kid with greasy brown hair and tattoos.I said well you just lost money. I came ready to buy , I got $1200 for shoes. I’ll never go back. I’m very disappointed in the corporation as a whole after today. It begins at the top and has a trickle down effect. Any successful business this applies to. I’m a local business owner in business for 20+ years. We have a A+ rating with the BBB. I know for a fact that it all starts at the top. Finish line employees represent your company and have done a poor job. Your the ones that hires these people. I am beyond frustrated and you’ve lost my money forever. I will tell all my friends and family and review on line wherever possible.
I’m a former employee (assistant manager) at a Finishline store in Racine, WI and know EXACTLY what kind of customer service is suppose to be given to every customer that walks in. We just shopped at the Racine store and were given 0 service at ALL! NO hello, welcome, what brings you in today, how may i help you…nothing! The employees on the sales floor stood behind the register talking amongst one another instead of dropping whatever they may have been doing to attend the customer and their needs. As I checked out, she didn’t ask if i found everything okay or even ask if i had a winner circle card. I know that the service I was given today is NOT the way finishline or at that ANY company trains their employees to do. Being that I worked for this company I could’ve ruined their customer count tracker, but they did it themselves with letting customers walk in/out and not helping them. They lost a customer(s) just from this visit.
I work for finish line in sioux falls south Dakota… Im experiencing mistreatment and retaliation on my job… I tried to contact my district manager and HR and I get no responds… I would love u talk to a member of corporate, ceo, or the president of the company to inform you all of the things going on at this location… I love my job and would hate to lose it due to not recieving the help and attention im seeking…
Went to no tax sale in missouri south county center location. They had a sign in front of the store saying 20 off 100 or more plus no tax weekend. I purchased a pair of asics at 109 my total was 117. No 20 off and they charged me tax. They lost 2 customers my wife and myself. I will recommend to everyone I know not to shop at any finish line.
The sneakers that the rude customer service people told me where out of stock are on this page itself, unreal I really hope that someone from corporate will rectify this unfortunate mishap and offer me the respect and service that we all deserve..!!
I ordered my sneakers in march and the first pair I received were the wrong size so I had sent them back and had to reorder the correct size and had to wait for those to come. So low and behold I get them and they are already worn sneakers, actually had dirt on them, I like everything about a new pair of Jordan’s, from the way they come laced to everything.!! A worn pair of shoes is unnexcuseable to me..!! I buy every pair of sneakers that I wear from your company, socks included, the only socks that I wear. So after countless phone calls and emails I get sorry but we no longer make that sneaker. Hmmm really then why are they still posted on your website..?? The only answer I can get from anyone is ohh well sorry, we can offer you 10 bucks and a free shipping label and a refund..!! Really after all of the trouble I had to go through , well needless to say I still have the sneakers and no shipping label, no new kicks no nothing .!! I’m very picky to begin with when it comes to my shoes and I finally find a pair I like and this happens with a company I have been dealing with for the past 20 years. Order ID # 1020739459. ) <Proof of my order..! I just think with such a big company as yourselves that the head honchos would take some more pride in there company. I know I'm just the little guy but if a million of us little guys got treated like this and take our business elsewhere than there would be no more Finish Line, and that would be a shame..! Thank You to whom ever reads this. Have a great day.
To whom it may concern,
I am very disappointed with your company. I have purchased all of my shoes through you all for over 15 years and never had this type of customer service. I purchased the original shoes on Saturday, March 4th referencing order # 1065238034. When the shoes came in, one was a size 8 and the other was a size 9. I was in disbelief but understand that mistakes happened so the agent offered to mail me a $10 check for my inconvenience. I was advised that my shoes would take a couple of days to process and then 2 day shipped. Between the waiting period, I did call to ask what the status of my delivery was and they said that it was normal for it to take this long. I was a bit surprised because the first representative told me something completely different. I was confused but had to accept the answer as there was nothing I could of done. Long behold, I didn’t receive my shoes until today, March 20th. Not a only did I have to wait over 2 weeks for the replacement but the same exact mistake happened again! I received a size 8 and a size 9 shoe. I asked myself, “How is this possible and did Finish Line just mail me back my exchange?” With all of this happening, I’m trying to be as reasonable as possible. The reason I bought these shoes was to give them as a gift to my fiancé. I called and spoke to another customer service agent today and now the same shoes are all completely sold out. The only solution the representative offered me was to refund my money and for me to return my shoes. This doesn’t solve anything because now my fiancé won’t have a new pair of tennis shoes. During the exchange, I could of just ordered an extra pair from your site and this would of solved this entire ordeal. Instead, I entrusted that your company would do the right thing to take care of me. I know that it is to late to receive the sold out shoes but now, all I’m asking is that you all even exchange the wrong order with another pair that is available online. I understand the the shoes available may cost more, but at this point, I think that all this trouble constitutes you all honoring my request. Please let me know as I’m looking forward to a resolution.
I have spent so much time trying to sort this out. I placed an order was charged fully for it that day. 3 days later another charge to my account but no one knows why and have still not refunded me. I have spent hours on the phone with different reps some who were extremely rude and they just say I don’t what this charge is, we will refund it. No hasn’t happened. Was also supposed to be refunded shipping charge bacause they had messed up my winners circle email and finally sorted it. That hasn’t happened either. This needs to be rectified ASAP
I placed an order on February 13,2017 and received that Oder then placed an order February22,2017 the order didn’t go through I called to see what was the problem Finish line talking about it’s my bank I called the bank it wasn’t the bank..I called and called representatives very rude and nasty.I was on the phone with them all day today.I felt like they where giving me the run around and u customers are always RIGHT..I shops there all the time and they won’t be getting my money anymore I wouldn’t recommend know one to finish line..It’s sad
Hi, my name is Eric and I am a current finishline employee. Today at work Friday February 10, 2017 I was the victim of harassment. The assistant manger Andrew called me names all day on the mic and was even bold enough to harass me to my face. I went to him privately in the stock room and asked him to stop talking about me and he laughed in my face and walked away. Later on that day it got worst because he got the other employees involved mainly two fellow employees who work in stock Rharkeem and Cameron, and even some customers. I held my tongue all day and didn’t reply at all to him or any of the other employees. As the day progressed I got really depressed and just left around 8 even though I got off around 9, because all the employees started laughing at me, and didn’t clock out because a manager has to clock us out and I knew that he wouldn’t allow me to leave. The reason I left early is because I knew it would only get worst once all the customers left and it was just the employees. A list of things he called me were black, skinny, African, burnt sausage, and a ton of profanity. I am extremely embarrassed written this because as a man I feel demoralized and weak.
On 12/4, I made an online order for 3 different pairs of shoes. The first shipment was the wrong size, color and style of shoe. The order was corrected and I returned the wrong pair of shoes to my local store. Three days later, I received the SAME WRONG pair of shoes. Again, I returned them to my store.
The second shipment arrived with a pair of Adidas Boost men’s running shoes…size 10.5, and everything appeared to be fine. This morning, my husband got the shoes out of the box to wear, and one shoe is a size 10.5, while the other is a 9.
Whomever filled this order in the warehouse was clearly not paying attention to anything in my order, as nearly EVERYTHING is wrong.
When I called customer service this morning, the story changed several times with my agent, to which point she found that there were a few replacements in inventory but she couldn’t guarantee that I would get one.
I DO NOT want a refund. This was a gift. And considering how much money I spend at your store and online, I would think that someone would attempt to make this situation right and compensate me for the huge hassle and embarrassment I’ve had to endure with all of your mistakes.
If this situation isn’t rectified, I can assure you, my business will go elsewhere and I will tell everyone who will listen about what terrible customer service you provide.
I will be contacting the BBB if the problem is not dealt with to my satisfaction.
My daughter received a pair of Premium Presto/Maroon size 6… Unfortunately, they were defective (leather in front coming apart). She returned to Willowbrook mall to exchange. A week later she received email order was canceled!!! Very disappointed ..
Called customer service to speak with a manager. After several conversations with them, still no manager! We’re sending a check 5-10 days… I don’t want a check, I want the sneakers or refund in store.. Oh the manager will call you back!!! Only 1 manager available REALLY!!! No return phone call, went to the store around 8:30 pm…. After conversing with Manager-Claud he proceeded to tell me the same thing until I requested Corporate information!!! End result he gave us back the money!!!! Thanks Claud for your great professional service!!!! But how is it possible the young lady said there was a actual store with this shoe, NOT!! Customer service does not return calls!!!! Called Jersey garden, yeahhhh they have it! Call before leaving the house…. No one knows what we are talking about!!!!!! Customer service apparently is not a top priority in your company!!!!
Ive been shopping with finishline for years , I have a return that I still have no refund for your warehouse recieved the product Dec 6 2016 and its nowJan 7 2017 and have no refund ,I spent 107.00 , when is my refund going to be in my account ??? I’ve been calling and calling …..customer service is the worst I’ve ever had …I just want my refund and I will shop elsewhere ….. This is ridiculous 🙁
I order 3 pair’s of shoes from here online I put my credit card number in and I received a message saying their was a error with my card so I said to myself call your bank so my bank told me that finish line had took the money off my card but i never recieved a confirmation email from them saying that my order had shipped so I called customer service several times come to find out that all of the representatives had been lying to me every time i called telling me that they could check my order by using my email or phone number which was a lie inwas told that they cannot look up an order if they do not have the order number so make a long story short they keep telling me to call my bank so I did and my bank told me to have them send a release to refund me my.money back but finish line keeps giving me the run around and I still don’t havemy refund or and merchandise
I am a mother of 4 boys and 2 girls. I’ve shopped at finish Line for many years and spend a averase
Of 500 to 600 dollars every other month. I was verbally assulted and mentally abused today at the finish line store in the louis joliet mall in Joliet Il. As the store was busy my family waited our turn and as many of the shoes for my son size 7.5 they did not have but the sales team did all they could to find a pair .we were in the store almost a hour and 45 minutes. When we finally found the Nike Free Runs we asked if this was the price as it had a white sales tickitt of 89.99.The sales clerk brought them up the the check out and said yes your all set. I had my 20 dollar point coupond that I received for being a avid customer and I had my anniversary coupon for ten dollars,My husband handed the couponds to the lady at the counter she scanned our shoes and then said I can’t use both couponds the computer will not allow, she then took the ten dollar out and then said now I can’t use the 20 dollar coupond the computer just won’t take it, my husband asked why this is happening, another girl walked up gave me a discusting look and said it just won’t do you want the shoes or not were busy, I could not believe the way she spoke, I said to her yes we want the shoes we had a hard time finding the best ones and we just want to use our coupond , she started laughing at me, for I just had surgery ony mouth and have stiches, my son watched her laughing and started to cry he said mom I don’t need these shoes , the girl said good put them back and take the coupond they can’t use it, I said to the girl who first ran our shoes up ,I just can’t believe this young girl and the disrespectful abuse she has given me and my family. This girl was embarrassed and said I’m sorry, the nasty girl came back again and stood right next to the girl and said your total is 130.00 and glared at us ,I said no the price is 89.99 and she started again no it is not these are 130.00 and I said the white tag is right here, she grabbed it out of my hand.threw it in the garbage and said to the sales guy yelling what’s the price the sales guy said 110.00 she then rang up 110.00 then another guy said no they are 130.00 she rang the 130.00 and said now your paying 130.00 and sat back on the counter behind her. I swiped my credit card and I said what is your name she laughed and said can you read as she flipped her name tag . I said I would never buy from finish line again she said oh well bye, we left the store and two other customers had walked out gave us there name and phone number and said they could not believe what just happened and said as we left this girl was making fun of my space impairment from my surgery. The clerk name is alihya,she is Spanish and long brown dark hair with glasses. ,one of the customers whom walked out after us took a picture of her and has forwarded it to us. We would like to know who is your leagal representation is for this store ,for this abuse has devastated effects on myself and my son and husband.