Founded in 1927 by E.L. Bruce, Terminix has evolved to become one of the biggest pest control companies in the world. Originally founded to stop termites from damaging wood floors, Bruce laboratories created the first termiticide. This product was unique as it was designed to only kill termites, unlike other pesticides. The company began franchising in 1955 and in 1957 became the first company to provide annual inspections and guarantees.
Today, Terminix is a subsidiary of ServiceMaster Global Holdings, Inc. The company employs almost 9,000 persons and had annual revenue in 2015 of $1.45 billion.
Terminix operates in 47 states in the U.S., as well as 22 countries around the globe. The company works with both commercial and residential buildings to remove common pests such as rats, mice, cockroaches, termites, ants, and spiders. Terminix also offers mosquito and bed bug treatments.
On September 15, 2020, the parent company of Terminx announced that it was changing the name from ServiceMaster Global Holdings to Terminix Global Holdings. This also changes the ticker symbol to TMX.
ServiceMaster is selling all other brands to Roark in a $1.553 billion dollar deal.
In October 2022, British extermination company Rentokil acquired Terminix for $6.7 billion. It is unknown if the company will rebrand.
Terminix maintains its corporate office in Memphis, Tennessee.
Founded in 1927 by E.L. Bruce, Terminix has evolved to become one of the biggest pest control companies in the world. Originally founded to stop termites from damaging wood floors, Bruce laboratories created the first termiticide. This product was unique as it was designed to only kill termites, unlike other pesticides. The company began franchising in 1955 and in 1957 became the first company to provide annual inspections and guarantees.
History
Today, Terminix is a subsidiary of ServiceMaster Global Holdings, Inc. The company employs almost 9,000 persons and had annual revenue in 2015 of $1.45 billion.
Terminix operates in 47 states in the U.S., as well as 22 countries around the globe. The company works with both commercial and residential buildings to remove common pests such as rats, mice, cockroaches, termites, ants, and spiders. Terminix also offers mosquito and bed bug treatments.
On September 15, 2020, the parent company of Terminx announced that it was changing the name from ServiceMaster Global Holdings to Terminix Global Holdings. This also changes the ticker symbol to TMX.
ServiceMaster is selling all other brands to Roark in a $1.553 billion dollar deal.
In October 2022, British extermination company Rentokil acquired Terminix for $6.7 billion. It is unknown if the company will rebrand.
Terminix maintains its corporate office in Memphis, Tennessee.
Terminix is not a good company, I have been with the company since 1987, pay’t nicely always, never had a claim, when I had a problem a while back, I pay’t $ 1000’. All those years I pay’ I’m retired, and on a budget, so I called this year not came out any more, before that I had Termites in a tree they did came out, and spray, I signed for job done, not knowing I signed I yearly contract ,I PAY’T THIS YEAR $1.238.93 they came out on 01-2-23 I pay’ $152.00 than next was 04-28-23 $ 152.00 for the tree I pay’t on 04-22-23. $646.80 than on 04-22-23 again I Pay’t $ 122.92. Total 1.238.93 this years the last service was 04-22-23 plus they never finished the for the Termites, plus they charged me $ 1600.00 that is bad, I been with this company all those years, and you tried people like this is a disgrace. I hope will take of this problem, and give me my $1.600.00 back
I am not even sure where to start from start to finish this process has been a total nightmare!!! We paid $12,000 dollars for a insulation removal and to have it reinstalled with pest services rolled into the entire package. The process took three times as long as stated there is damage to the ceiling due to the insulation being piled to high in some areas and I had recessed can lights protruding from the ceiling due to the same issue. What was the answer double sided sticky tape the supervisor thought it would be ok to stick the can light back up with tape IDIOT!!!!! When confronted I asked him to get up there and remove the insulation from the effected areas he stated oh yeah that makes sense!!! We then had a new garage door gasket installed to keep any rodents out that was installed backwards I had to have the owner of a garage door company come out and he stated what IDIOT installed this!!! We spoke with the district or regional manager she openly admitted that they had been having issues and that she was new attempting to right the wrongs she stated that they would discontinue the service at our request and refund some money due to all the issues to the tune of $280 and also remove the stakes for the termite protection. Neither of those two things happened no money and the stakes still sit there months later. Upon having our air conditioning serviced in preparation for this summer the technician found that the MORONS who did the installation had blown insulation into the air conditioning system due to their incompetence and it could potentially cost us installing and replacing a large portion of the system which could cost $2,000 to $10,000 depending on the extent of the damage caused by sheer stupidity of a supposed professional company!!! Upon calling the local office I have been promised a phone call by the manager as they could be reached at that moment and after attempting to call corporate three times I get a ring then a busy signal!!! This is one of the biggest mistakes I have ever made using this company and will absolutely never recommend and actually tell people to run the other way!!! From start to finish you have failed and the response has been unacceptable your company should not only refund the money spent on this garbage service but should be held responsible from any subsequent damages!!
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I want this posted!!!
Mr. Brett Ponton,
I am writing you today because I feel as if your Sales Rep Cory Kelly of Quincy Illinois did not explain the services I was paying for.
My understanding from the verbal conversation was that Service Masters would come in and put 4 inch’s of blown insulation and fix the holes of possible entry of the rodents. The price of this was 3700.00 and would be guaranteed for 5 years not to have a rodent issue and that I could finance this payment.
I also agreed to the 98.73 for the quarterly pest control.
However this has not what has happened, after receiving my statement the total cost for the installation and the sealing of the holes ( which as of 3/6/2023 has not been done!!!!) was a total of 6180.00, which is 2480.00 more than expected. Paying 2480.00 to cover the workmanship of your vendor should NOT be my responsibility.
My ask is that Your Company make this right and set the verbal agreement at the 3700.00.
Feeling like your company took advantage of a single female!!!!!!!!!
Debra
TO:
Naren Gursahaney, CEO
Terminix International Company
860 Ridge Lake Boulevard
Memphis, Tennessee 38120
August 11, 2021
I seldom write long letters to customer service departments. When I receive bad service from “customer service departments” I usually switch to another company that provides (hopefully) more reliable customer service.
I presently receive both Terminix monthly service and I have a long term Conventional Termite Treatment service. As you can see by examining my account, I am a long term customer (over 10 years) of Terminix services.
Overall, I am pleased with the treatment I have received from those who come to my home and performed the services.
My problem is CONTACTING your customer service department when I have a problem and need a follow-up service.
Your customer service is terribly confusing.
1. When I have a concern or problem, it is virtually impossible to communicate with anyone at my local branch here in Tucson
2. When the system detects that I am calling about my Conventional Termite Treatment service, I seem to be immediately transferred to your national customer service department.
3. When I ask if I can speak to someone at the local Terminix branch, I am told that all communication is handled through the national customer service department.
4. They try to setup a service call with the local branch. When they try to do this they often say they couldn’t reach them (and I thought it was just your customers who couldn’t reach them!?) and that they will send them an email and I can expect to hear back from someone in 24-48 hours!! This in an era where electronic communication takes place in milliseconds! The actual scheduling appears to be something the local branch coordinates.
Over the years I have learned to ask the visiting service personnel for their business card that has their contact number on it (not the Branch or the national number). This was not possible a few years ago, but recently I have noticed that those that visit seem to have such a business card.
For a number of reasons (person no longer works for Terminix, etc.), this method of contact does not always work.
What follows is an on-going example of this:
On June 30, 2021 I received some termite service to handle termites detected by one of your inspections under my treatment plan. I asked the service agent if he had a card which he then gave me. He was kind enough to tell me I could call him anytime
On August 9th we detected a 3” termite tunnel hanging from the ceiling (seem to happen overnight).
We called the agent who performed the June 30th service but he unfortunately was on vacation.
We then followed the 4 steps outlined above. The result was the one described in step 4.
This process is a cumbersome one for your customers. Why not make it easier for your customers TO CONTACT THEIR LOCAL BRANCH for service?
This should be a one person contact call for your customer.
Terminix seems to want to provide centralized oversight of your termite treatment services to all of your branch customers. However I personally think this is a violation of the good business practice of “think globally but act locally” and places an additional burden on your customers. The customer should be able to complete their service requests by one call to their local branch. If the branch needs to verify accounts or get other information through some centralized location, that should be transparent to the customer.
Another problem with this procedure is that the customer HAS NO SAY as to when the actual service will take place. All the customer ends up receiving is a one-way message “We will be there at (date/time)”, which may or may not be convenient for the customer! If not convenient, the customer is forced to go through more contact steps to change the date /time!
I am obviously not the only customer to experience these problems in requesting service. I’m sure many other customers have experienced the same. This must very frustrating for them as it has been for me. All you need to do is read the comments on your corporate website:
corporateofficehq.com/terminix-corporate-office/
This letter is offered in the spirit of your stated philosophy which says you are “continuing to find ways to better serve our customers.”
As a wise friend once told me, “Customers are like teeth. Ignore them and they’ll go away.”
– G.M. Bright
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I want this posted!!!
Mr. Brett Ponton,
I am writing you today because I feel as if your Sales Rep Cory Kelly of Quincy Illinois did not explain the services I was paying for.
My understanding from the verbal conversation was that Service Masters would come in and put 4 inch’s of blown insulation and fix the holes of possible entry of the rodents. The price of this was 3700.00 and would be guaranteed for 5 years not to have a rodent issue and that I could finance this payment.
I also agreed to the 98.73 for the quarterly pest control.
However this has not what has happened, after receiving my statement the total cost for the installation and the sealing of the holes ( which as of 3/6/2023 has not been done!!!!) was a total of 6180.00, which is 2480.00 more than expected. Paying 2480.00 to cover the workmanship of your vendor should NOT be my responsibility.
My ask is that Your Company make this right and set the verbal agreement at the 3700.00.
Feeling like your company took advantage of a single female!!!!!!!!!
Debra
I’m sure they don’t read reviews of there customers that pay there bills but they F ing suck at their work and call backs. I had a $9000.00 crawl space done 2 1/2-3 yrs ago their still fixing it. They reschedule all the time. You can get a manager but I can get an attorney.
The customer service on the phone is terrible.
She was insulting me the customer , with her condescending tone and questions repeatedly and then when I say to her : the comprehension here is bad, she hangs up the phone because she says I was insulting her intelligence.
Today customer service folks stink to high heaven, generally speaking.
September 14, 2020
Terminix Corporate Head Office
150 Peabody Place
Memphis, TN 38103
Hello,
My wife and I have been trying to remove her cell phone number from being the main contact number for well over 2 yrs now. She has tried online, calling the 800 number and telling each technician that services us when they are here. She still gets 75% of the contacts and I get 25%; therefore, you have my number on file as well.
On September 10th at 4:55pm, Gilbert Gonzalez, the technician, called her saying he would be at our house on Friday, September 11th, between 3pm & 5pm. This after she placed a service request on September 8th and I left a voice mail on September 9th at 12:00pm on 877-837-6464. I requested an inside treatment to go with our regular quarterly outside treatment that was due within a few weeks.
Friday, September 11th, NO ONE SHOWED UP; NO ONE CALLED to say they wouldn’t be able to make the appointment or ask to reschedule it. That night my wife sent an email, stating her displeasure,via your contact us page. She received an email stating someone would be calling from an 800 number; No call came.
Sunday, September 13th, technician Gilbert Gonzalez called me, this time, saying he would be at my home Monday, September 14th between 3pm & 5pm. I again told him I needed inside service as well for an ant issue that can’t seem to be dealt with.
Here we are today, September 14th. Gilbert sent my wife a text message at 5:09pm with a tracker showing he would arrive in 28 minutes. At 5:39pm, tracker stated he would arrive in 22 minutes. At 6:05pm, tracker stated he would arrive in 18 minutes. He actually arrived at 6:11pm. Both inside and outside treatment was complete.
We have 2 separate Termite Contracts with you, Sub-terrain and dry-wood. October 2019, while we were on vacation, we had a termite invasion. Upon our return we found droppings & wings in one of our bedrooms. Service came out, drilled a hole into the ceiling, sprayed something through the hole and patched it back up.
On June 17, 2020 we had our Annual Termite Inspection by Andrew Coldwell. we found more droppings in the same bedroom the new hole they burrowed through was about 2 feet away from the first problem. We found more droppings in the same bedroom; the new hole they burrowed through was about 2 feet away from the first problem. We called for service right away and on July 30, 2020, Andrew Coldwell came out again.
Mr. Coldwell thought this was funny. He laughed out loud that we had a second problem with the same room 8 months later. I told him, sarcastically, that I could understand why he was laughing, as it was not his home nor his $600 plus paid out for Termite Contracts.
We know that CUSTOMER SERVICE for most companies are a thing of the past and Terminix is no different. Through all of this, we have remained YOUR customer; nothing is forever.
I will be inquiring about being refunded my money and taking all my pest control & termite contracts elsewhere.
Sincerely,
William
My name is Mrs.Roberts and I just had a bad experience with Terminix I wish I could have done my research I tried getting out after they did not finish the job and then I get a email saying my contact was cancel but they want give me my money back and they saying I’m stuck with the loan .I tried reaching management every since they came out but no calls no follow up from nobody since October 13 to November 13 I wish I have never use them and they saying if I don’t pay it gone to go against my credit
The absolute worst company and service I have ever experienced. The “exclusion” package is going on month 3 now with daily “trap checking”, that I just do myself and call the technician and let him know. The initial “exclusion” where they close up all access points is the worst. Boards nailed up over access points. Yet…. I still have squirrels getting in daily running around in the walls and ceilings in all parts of the house. I called and spoke with the local manager and was told to read my contract and that there’s no option for canceling this service, even for a partial refund. I attempted contact with corporate office and was told it had to be handled by the local manager, obviously to no avail. Im on my third technician since this started. Three days ago the technician said that this has been going on long enough and that he was bringing a ladder to get on the roof (that was never checked for access points). The last two days he called and said he didn’t have anyone to come with him to hold the ladder so he would not be able to get on the roof. So I checked the traps for him and have yet to hear anything today. Meanwhile I am sitting here listening to the squirrel party in the ceiling above me. Absolutely do not use this company.
I am a brand new customer and I have to say I am extremely disappointed. Terminix rep came to my house and promised me verbally that all the things that would be done as part of the pest exclusion service and he offered me a 2 year warranty. However, the contract that he sent me did not reflect anything that we had agreed upon verbally and the guarantee was for only 1 year. I tried to cancel my contract as I was within the 3 day time window allowed for the cancellation and tried to call the rep and he would not answer his phone or return my call. Also, the phone number listed for the local branch (West Chester, PA) office is not a working number. On Monday morning I tried to call the corporate office and they kept saying that I needed to contact the local office. I have written to the corporate office and will have to wait and see if they respond. I thought Terminix being a large corporation, though they may charge more, will have certain business ethics and standards. Sadly mistaken. DO NOT GO WITH TERMINIX or you will be sorry.
Terminix is the worst pest control service on earth! I have been dealing with my issue with them since my initial appointment in May. They lied about coming out to my house three times. What they did do was cancel on me and the first initial service they came out but didn’t get the job done. The same issue they came to spray my house for still exists. The customer service is non existent. I have been told a supervisor of a local branch would contact me about my complaint for three months now. I’m still waiting. Every time I call them they don’t listen and they tell me I can’t speak to a supervisor and they can’t give me the local branch phone number. They have went above and beyond to keep me from speaking with supervisors to resolve my issue. I’ve paid a fee already for service I didn’t get, and they want me to pay another fee. Instead of speaking with me to resolve this issue they cancel my service and put the balance they think I should pay in collections. I haven’t received the service they are trying to steal money from me for. If you readers are considering terminix, I beg you to reconsider they are liars and extortionists!!!! I’m still waiting to speak with someone with some authority..,
The staff answering the phones need to be trained on how to LISTEN to the client. I have spent 4 days trying to get my money back for a service that was not rendered, and have been hung up on, transferred to a line that never answers, told the manager is not available. I would NOT RECOMMEND ANYONE, EVEN MY WORST ENEMY TO USE THE SERVICVES OF TERMINIX. The telephone service is big 0, they are rude and they refuse to transfer any calls to the office that handles your area. I have called the corporate office and will see what will happen next. I advise anyone who needs the services of an exterminator to use AMEN EXTERMINATORS, they are honest, reliable and they eliminate not exterminate alone with the fact that they do not bill you for services that you did not receive. I have also reported this to the Better Business Bureau because this is type of treatment of a customer should not be tolerated by the higher ups of this company.
I have been a Terminix customer for 16 years. I don’t know why because they are so unresponsive when you leave messages. The Service Tech, April Shanley, came to my resident, unannounced. I didn’t know she was at my house until I received an email with a summary of services then saw her on my security cameras walking around the outside premises with a broom. No one contacted me to confirm the appointment, therefore the service was half done because the inside was not inspected and that’s where I have have two (2) experiences with termite damage. I contacted the office to let them know and they verified that I had not been contacted but they would let the local manager know of my concern and he would be contacting me. That was July 15, and today is 8/6/2019, and I have heard absolutely nothing from anyone. I will try again today. This is ridiculous, but they continue to send several invoices for payment months in advance of the due date. Yet, they don’t have the courtesy or care to address a loyal customer’s concern.
I am reading reviews & wish I would have done so several months ago. My husband & I purchased services totally over $10,000. We have tried several times to contact & set up appt. After customer service rep set up two appointments technician still did not show up to our home. This past Saturday someone was to be out between 8am-10am, no one showed, called rep & she said appt time in system was 8pm-10pm. Rep was rude & would not let me complete a sentence without interrupting me. Needless to say tech never showed up. According to paperwork Justin Forrestal is our service tech, however no one knows who he is. We’ve made one more attempt if no response we have been told to file complaint. So disappointing only we only wanted services we paid for, lesson learned.
Without a doubt the worst customer service ever. Worse than Priceline. ALL CALLS ARE SENT TO THE PHILLIPINES which results in a big fat zero. Folks, use someone else. I firmly believe local is better. This is a shell corporation consisting of everything outsourced. Guys in trucks with cellphones that they dont answer. All customer service overseas. Been waiting forever now and my “ultimate protection package” gets me nothing. My house is infested and they wont respond. STAY FAR FAR AWAY.
This is without a doubt the worst service I have ever had to deal with. My initial pest service was so bad I cancelled the service and requested a refund, w3hich I never got. I had termite service at the same time and it was so bad the local manager sent me a partial refund and extended my service time. I just tried calling Terminex Headquarters at the number on their website and the call just dropped after a few rings. No one there seems to give a damn about their customers. I saw signs of ermites again a couple of months ago. The technician that came assured me it was old damage and there were no live termites. I saw more signs last week and the technician again said it was old damage and there were no live termites. This morning I found wings all over the place and live termites on the wall. I’m seventy years old and have dealth will lots of bad service in my life, but I’ll say again, Terminex is the worst service company I’ve ever had to deal with.
Ditto what everyone has said. This is the most unprofessional and worst company I have ever had to deal with. I wish I had read these reviews before I made the mistake of hiring them. Right now I only out of $362.00. Please if you reading these review, RUN the other way, don’t deal with this company. You will regret you ever had this encounter.
Terminix is the worse organization I’ve ever had the displeasure of working with as a new customer. As a new customer (05/21/19) I expected to be provided a high level of customer service and professionalism in, at least, my initial visit from a Terminix technician. Wrong! Instead, the rep. called several times several making excuses for his tardiness, among them were: “I’ll be late due to (1) extra time needed to perform services to existing customers to (2) my equipment is not available (has broken down) and I’m awaiting equipment from another technician to (3) I can only service half of your property today and reschedule another day to complete the job. Attempting to register a complain to management, I was met with a refusal to honor request by the “unservice” customer rep.. His response was “we’ve done everything possible to sat if you and the only alternative available is for us to discontinue services to you” and hung-up. I will never think of using any service from terminix or an associated organism ever again!!!
I had an encounter with a Terminix employee in public a couple weeks ago in Springfield, Il
This was a man driving a silver Ford, license # Q23 3183, and during this encounter this man followed me to where I parked and drove his vehicle into the parking area and straight towards my truck in an aggressive manor and proceeded to roll his window down and began cursing at me and asking me “what the F&*K was my F#$%^&g problem and then proceeded to exit his vehicle and approach me in a threatening manor and tried very hard to instigate a fight and to get me to punch him first and then proceeded to call me every name in the book including a few racist comments. This man went over the top to try to get into a fist fight with me.
I called Terminix 6 times and have NEVER EVER gotten a single call about this matter.
I guarantee that this man will eventually actually hurt someone. He wont meet someone like me, whose NOT afraid and intimidated by assholes like that and he will bully them which he WASNT able to do with me.
The next call Terminix gets will be from a lawyer whose client is suing them for the physical assault that this a-hole employee perpitratred.
SCREW TERMINIX!!!!!!!!!!!!!
why is terminix raised double our rates,So i am trying to find another pest control company. I cannot not pay $999.00 for a year i am retired I had terminix for 20 years or more.
Pamela knight
I had them Terminix for 20 years inly bc the contract terms of buying my house at market value if the infestation was something they couldn’t control! Never again will I deal with them! They had the audacity to cancel my contract by interfering with my checks I used for payments! Then they come to my house when I made an appointment for termite inspection and I het a conrract spill what the F$&k? Expected me to sign a contract for $999-1339 and wouldn’t call me to tell me himself about the lie of his speaking to his manager! Well I told him where to go! Greedy Corporations!! They can get their raise from someone else treated me like Inwas foing to just write out the check on the spot well the joke is on them !! I told them Good Bye after 20 years!! Take a Hike!!!
Ive had a horrific experience with Terminix in Carson California. First off I had the initial consultation, and I thought that actually went well. Victor Dubose seemed to be knowledgable about what he was informing me of. One thing Im not happy with is that I was never told that I needed to provide keys to my house to Terminix. I found out after my house had been tented that they require keys to do the job.If keys are not provided they are not supposed to commence. I was then notified that my house had been burglarized, and came home to my house completely turned upside down. I found out later from the general manager that windows in my house were left open after I secured them fearing the worst thing, a breakin, I was later told that all the info, and policy was in the email i never received. I feel that there are policies in place and most of them were ignored for a commission sale. I was told later that the job should not have been allowed to happen without keys to the house by Glen Foster. He told me he was aggressively dealing with this matter with the field inspector. The field inspector Victor Dubose later told me sorry for the mistakes he made he was dealing with a sick family member. I understand that sometimes we are not all there when conducting things for work, but now that my house has been broken into my family doesnt feel safe. My wife had me weld bars for the windows, Ive recently had an alarm system installed. Our freedom of being at our own house has been compromised. Im so angry with this outcome. They also put a hole in my roof and the workers never mentioned it. I had to find it myself and made the repair myself. I was told that there are a couple soft spots in the roof and there isnt much that could be done. Glen did say that they would give me an extended warranty for the next year worth $250, and he said they would help pay for materials for the repair of the roof. I really just want money off my bill because Im so unsatisfied with Terminix, and wish to never deal with them ever again. I really hope I can get a response from someone in the corporate office, and Ive reached out to regional manager Robert Davis and Im waiting for his reply.
I am very angry and frustrated at terminix. In June 2018 I had the misfortune of finding vedbugs. My husband had visited a friend of his and brought home a chair which apparently harbored bedbugs. We did not know this at the time until I began getting bitren, it looked like I had scabies! We checked our bedroom and found numerous bugs on our bedding. We threw out the mattress and spring and took up the carpeting. We called terminix and a salesperson Jeremy came out. We were charged 1080. Next bill on will came out, told us to leave the house and was out in ten minutes. Have no idea what he did. This was from termimix office in Albany ny. Fast forward, after many many visits from “two spray” bill. As of this date, I still have the same problem. Bill accused my husband of still going to his friends house and bringing them back as we were told they should have been eliminated. Last week, the supervisor Jeff cane and sprayed my bedroom and he would call ne back to set up another appt. As of 10 days later, still no call back. He als said” I don’t want to call you a liar but…” how dare he accuse once again. Why would we want to continue this is due for almost a year? We are in our 70s and my husband has a pacemaker. The stress has affected us both physically and emotionally and are considering legal action. Help!!!! I can’t take much ,ore. Almost a year and they are still not hone.
tulipzee412@ yahoo.com
Same treatment
Still fighting bedbugs after many treatments, doubts about effectiveness and strength of chemicals used, doubts about application of chemicals. Customer Service record inaccurate service dates on account, Customer Service tells customer one date but does not contact tech to visit on that date. Unreliable!
Absolutely disappointed in this company!! I made an appointment for my dad and requested a Spanish speaking employee to go out to his home for the initial consultation as my father does not speak or read English. A technician by the name of John went out and discussed pricing with my father and hand wrote it all out for him. He went as far as drawing a box around the total amount he informed me father he would owe for service. He took out his ipad and had my father sign the contract (all in English) but assured my father what he was signing was exactly what they discussed and the amount he boxed out for my father. He told my dad a copy of what he signed would be mailed to him at a later time. My father was going to finance the total amount but later decided he would just pay the balance in full. The balance owed was $3,040, my father paid the technician John $505.40 leaving a remaining balance of $2,535. When my father called $MAC (finance department) to pay the balance in full, he was to he owes $4,800. He called me in a panic and extremely confused as that was not the amount discussed with John, nor was it the amount John hand wrote and boxed out from John directly. I called and spoke with Tawanda, the customer service representative who said this was an administrative error and would place notations in the system to correct the amount showing so my father could pay off his balance in full. I called back to pay off the balance only to be told nothing was corrected in the system. I asked to speak with a supervisor and was transferred to Teresa who is my Tampa’s local branch supervisor. I emailed her what was written up by her employee and she countered with a copy of what John had my father sign under false pretenses. She listened to all that I had to say and once I finished explaining the situation said sorry, nothing I can do. So, naturally I requested a call back from her supervisor. I received a call back from Mr. Dan Headrick a manager at the Tampa branch and filled him in on the situation. He listened to all that I had to say and said his employee John has been with the company for 15 years and would never deliberately misinform a customer. At this point I’m completely baffled! You have the copy I emailed you where your employee wrote down the amount owed of $3,040 and refuse to make this right. So, once again, I request to speak with his supervisor. I wait three days and email Mr. Headrick back as I have not received a call from his supervisor Mr. Daniel Grimsley. He is apparently the main manager of the Tampa office. He send me an email explaining how Mr. Headrick filled him in on my fathers situation. He is sorry for the miscommunication, but the contract does seem to be legally in order so an adjustment will not be provided to my father. I cannot fathom how a company can see where John wrote out a lesser amount from what he had my father sign, and not feel that this is an error on behalf of a veteran employee and not try and make this right. Morally, how can they not see what they are doing is wrong? Not one person is perfect. Not one person can say they have never made a mistake at work. Unfortunately mistakes are made which is why they are called mistakes. The difference between a great customer service based company is knowing a staff member made an honest mistake and making that mistake right. Unfortunately, that’s not this company.
Worst company I have ever had to do business with. I think this is just a scam. They bill me for service but never provide it. They claim they call for an appointment but no one ever answers. I asked why they don’t leave a message but they do not have an answer. I can’t wait to see what the main office does with this complaint.
Terminix is probably the worst company I’ve ever dealt with. I paid a ridiculous sum for termite protection, but they would never send anyone with a locator to locate the bait stations. The local branch manager, Mark, is a total incompetent who must be too important to return phone calls. For a company to be this bad at the local level, it must be equally bad at the top. I’m in the service business, with over 500 annual customers, and I caution every one of them to avoid this scam of a company.
Same complaint as above in terms of no response from local office, in Victorville, CA. Supposedly Shannon is the local service manager, (the customer service 877 number was not allowed to give out Manger’s name!) was going to call me back, but has never done so in 10 days.
My problem with Terminex is different, I have received two bills for a house service never done. the tch called to say he would be here Nov 16, but never came, then on my email it said service was completed at 5 PM on Nov 20 (not so), then the bill arrived which said it was done Nov 22, also not so! Then today I received a second bill. I once again called the local office but got the 877 customer service line, as always, who contacted Shannon who once again has not returned my phone call as promised.
My first problem with Terminex in 20 years, too bad they have just lost a customer. The techs are always very courteous, and careful, and diligent.
terminex was at my residence last week came back into my house to find a disaster everything in living room was piled in middle of room, couch was cut, and furnace cover was off while furnace was turned on leading to a fire hazard.
called on nov 15th to log a complaint was told a manager would return my call in 24 hours.
called them back 11/20/2018 and was told no managers would answer phones .
simply a rotten way to do buisness
Several scheduled appointments were no show and no call. My time to rearrange my schedule should be compensated. They have proven to be unreliable plus I paid them $330.00 in advance as they requested.
Terrible Service. Repeated no shows after multiple rescheduled appointments.
Had an inspection by Kevin Missak, Streamwood, IL for a pest problem on 8/21/18. He sent an e-mail with his findings on an attachment that could not be opened by me and another person. On 8/24 I left messages for him to send me a hard copy and schedule an extermination. He never called me. This is VERY IMPORTANT for me have this information to get compensation from a company for my loss. The e-mail is my property and I have a right to read what his report said. Is this the way Terminix inspectors treat potential customers? It is very frustrating to waste time and not get any results.
No reply yet. Not a reliable company. Would not recommend. Corporate does not care.
brand new house so called terminix and they suck so hard. I have an ant problem in my laun dry room and had to buy poison spray myself ,cause they couldn’t come out and handle the problem even though they said if not satisfied they would come back for free if I had a problem…they liedmy new house is getting overrun and I am pissed off. I was the one who talked my husband into pest control in the first place . they only want your money, so please use anybody else, they have to work better than terminix
I have had Terminix since I moved into my home in 2010 so I know how I have been treated for 7 of the last 8 years of yearly inspection. A Notice that inspection is due and is this date good or you can re-schedule if needed. This year in July I got a call from a technician April that she was on her way. I told her I had NO idea there was an inspection this day and it was not a good time. She said she could do the outside and it would be done. I told her that was not good enough since the two times I had termite action I found it inside my home. She wanted to reschedule and seemed to have any time available. I found that seemed too vague and when I went to the site to reschedule myself, very few times were available. Called Terminix this morning Aug 3, 2018 to hopefully get some closure as to why Terminix didn’t let me know there was an inspection coming up and when the date was. Boy did I get poor customer service. Very rude and just plain short and condescending pissy attitude from customerNOservice and then her customerNOservice Supervisor. All I wanted was for someone to let Terminix Co. act more professional and let clients be aware that they are sending someone to their home. This is the wrong day and time to knock at a door or simply call and say I am on my way. Maybe there are still some people out there that think this is a friendly world but I am not one of them. I had to end up telling the Supervisor with the same short and condescending attitude that she maybe just needed to go put her nose back in her Face Book page because she couldn’t begin to talk to a real person professionally. This is getting so sad for our culture.
“Quality service, through quality people, every day at every location”
July 20, 2018
To whom it may concern,
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Best Regards,
Mike Varga
Mike Varga
Account Executive
CleanNet USA of Baltimore Washington, Inc.
9861 Broken Land Parkway, Suite 208
Columbia, MD 21046-1170
Cell: 443 910 5444
Email: mvarga@ cleannetUSA.com
I had my service cancelled due to Technician having an altercation with my wife. She confronted him of not doing his job. He spent maybe 5min. and then jump in his truck. She had to call him back, then he got irate with her. That’s when I called right away to cancel my service and close the account. Today, I received a bill. No one from Terminix called me after my complaint. Will someone from your company close my account and call me as I have requested on the phone. DON’T WORRY I WILL TELL ALL MY FRIENDS AND PEOPLE I COME IN CONTAT WITH NOT TO HIRE TERMINIX.
i might for what its worth– comment: have had terminex for years, our wood termites were removed three years ago.
now their back.and swarmed. numerous requests for service gone unanswered.
finally i was able to get the local manager on the phone we explained that we had spoken to their service manager sent him a text of living termites after he had told us probably flying ants haha. he agreed that they were indeed termites. said he would call never did ! the location manager said he would come to our house on Monday before noon. guess what surprise no manager or anyone else. by reading the above stories of service n o t. i guess we are not alone. we feel like a page in the bad joke book
. i’m going to sue ! its their so called” service guarantee”
not mine !
i was finally contacted by company with promise to fix the problem
i will keep anyone interested in the loop concerning termite removal
DAVID
i will let all know of the outcome
DAVID
this is absolutely the worst company as far as customer service ive ever dealt with,they have no answering service or machine in Johns Island SC,the technician is extremely unreliable was to be here 4/9, its now 4/28 cant get in touch with him ive even texted his phone. They have been out 2xand im still having problems. I would suggest never using this company,I paid for a year now I guess im just out of the money!
NEVER use them. I called the main number in Maryland to find it goes directly to a service center somewhere.
Spoke to a representative, explained that I needed a termite inspection certificate for settlement. Scheduled the appointment. Their representative, Travis Sprinkle came out and did the inspection and said he would email the report. Collected the $125.00 fee for an MDRI needed for loan. It was sent over and we forwarded to our loan officer.
The following week, the loan officer advised that the inspection certificate was not government approved and we could not settle until revised form was provided. I called Terminex and got the service center who advised that I had an appointment on 4-14???? Could not tell me for what, so I Travis was just here and I needed a corrected form. I told them that they wanted a different form, which after 3 transfers I spoke to Ellie a supervisor in Florida. She assured me that I would have the form on Friday. Then she informed me that the appointment on the 14th of April with Mr. Lewis was for the MDRI inspection????
What did I pay for? Apparently someone to provide an overall inspection. Not disclosed by their agent that someone else would have to come out and do the inspection. Never heard from Ellie or anyone else that day or the next etal. So 4 days later I called the MD main number that goes to the service center. After telling Alan what I needed, she said said that she would call the service manager at Owings Mills location. No response, do called again, asked for a supervisor, was transferred to someone in Phoenix AZ… He could see the notes would have the Owings Mills manager Richard Neesbaum call me And he would have the form completed. 8 hours later I received a call from Shawn T stating that I wanted to schedule an appointment. I said no just need a certificate completed. He had NO idea what I wanted. The customer service is the worst I have ever encountered. Just no follow through. So I paid $125. For a useless piece of paper. My husband called the next day to customer service line and he was told that I would be emailed the corrected form and someone would call to confirm that it was sent. Still waiting. So your customer service line calls back to see how the did…I never answer it but here it is in writing. Worst customer service ever!!!! Would not recommend them. Oh and the $125 charge will be disputed. We will be calling another pest control service in our area today. I would hate to have an actual problem if the can’t get paperwork done correctly.
We have had Terminix on an annual contract for our building in Capitola for 17-years at a rate of $750 to now $950 per year which guarantees an inspection and any treatment required. Our building is FULL of termites and evidence of NO treatment in the last five years according to THEIR inspector who I had to call months after the last inspection with no indication we needed anything. Only after rain pouring in from a window with termite evidence, poop, did we see that there was incredible damage to the structure. Under a guarantee for treatment and repair they are now telling me to get a contractor out to do the work. They MAY pay for it. We paid $17,000 over the years and for what? I’m taking this to Structural Pest Control Board, Department of Consumer Affairs.
This is the ABSOLUTE WORST company I have EVER had to deal with! Their service is a joke from customer service all the way up to management. I have requested multiple calls from our local manager and he doesn’t call me back. You can’t speak with anyone at the corporate office because they refer you back to local. I requested customer service managers to call me, and they never have. I am ready to pursue getting my money back.
This company is the most unprofessional company I have ever come across for being an LLC. Managers are incompetent and inspectors are unethical and immature. There is no customer service and private policy, which is required by law, is ignored. I will certainly get the word out to as many people as possible through a vast network of social media connections that will multiple my message about your unethical and poor workmanship practices by the hundred of thousands and possibly millions. Social media is an amazing media source to warn people of companies like yours. I will start this process through my personal connects, then friends and their friends connections and also post on President Trump’s social media feeds. You screwed with the wrong person.
I had Alterra loved them. Then terminix bought them out and I have had nothing but Problems with them they also came out to tent my house gave me a date so I made plans to have my dogs boarded and we decided to leave town, leaving my son to grab my dogs and come home well they didn’t come on that date I already boarded my dogs and. This house is a 5 bedroom so my son and daughter live her as well with ther spouses and kids So they promised to put us up in a motel. And pay for extra days for my dogs. Well it’s been over a month I can not get a hold of anyone in charge all I get is bulls**t on the line they hang up on you and to top it of our chimney topper was ruined while they pulled off tarp I really hope this business goes out. They don’t service anyone but them selfs I have found another company which told me so many things that terminus didn’t just so they could get sale. Please if your are considering a pest control company don’t go with terminix you will be sorry. I really doubt anyone in corporate sees these complaints or that they even care.
Terminix CEO Nik Varty is between a rock and a hard place if he thinks he whip Terminix back into shape. This company has a ZERO customer service IQ. I have called corporate office five times in a week trying to solve a relatively simple problem and yet NO ONE has had the decency to call me back. My advice for Mr. Varty…..ELIMINATE THE TERMINIX BRAND and start over. There is no fixing what is F.U.B.A.R.
AFTER HAVING TERMINIX ON OUR HOME FOR YEARS I AM FINALLY CANCELLING DUE TO PISS POOR SERVICE. I CANCELLED THE TERMITE POLICIES I HAD ON 4 RENTALS FOR 3 YEARS DUE TO TERMINIX’S INCOMPETENT BILLING DEPARTMENT. I REQUESTED A CALL FROM OUR LOCAL TERMINIX MANAGER OR SUPERVISOR 3 TIMES AFTER THE PERSON COMING OUT TO INSPECT SAID THEY CAME OUT, BUT DIDN’T. WE WERE HOME WAITING. OUR DOGS IN THE BACKYARD NEVER BARKED. THEY DIDN’T CALL TO SAY THEY WERE COMING OR WAS THERE. LET ME GIVE YOU A TIP: STAFF YOUR LOCAL TERMINIX WITH CUSTOMER SERVICE REPS, BILLING DEPARTMENTS, AND MANAGERS WHO DON’T HAVE TO BE IN THE FIELD, AND YOU MIGHT JUST BE ABLE TO KEEP CUSTOMERS FROM BAILING ON YOU. BYE BYE!
Donna,
I haven’t actually hired them yet and I am having a difficult time with the company. First I was given an contract with a price and a second inspector came out gave me another contract with a 188.00 difference stating that cant honor the original contract because the employee is no longer their. I then called the corporate office which is a bunch a reps, she advised she will have to contact the manager at the local branch, she reached out and still not call back and it has been over 24 hours. After reading the comments and experiencing the inconsistent Im going to take my chances with another company. Advice Terminx in order to keep your existing customers and establish relationships with new customers, your customer service and commitment needs to improve.
Worst service ever. I hired Teminex in August for a bug issue which they still have failed to tell me what i have. They never stick to their appointments. What’s the point on making an appointment if they are only going to change it without telling you. Their service technicians are not experienced at all which is unbelievable. While their customer service reps are very pleasant, I am frustrated with the service i have been receiving.
We had an issue with an investation of bees and our technician came out three different times and then told us we would have to wait for it to get cold enough to freeze so that they would die because he had done all they could do.
Due to the bees getting inside of our house and stinging our child we had to call another company who came the same day and took care of the problem immediately within 24 hours there were no bees at all.
We have a contract with Terminex and they were unable to fill their end of the contract.
The terminex technician did not even do what the other extermination company did. They came fully prepared to take care of the problem from the inside and the outside
Our terminex technician told us he wouldn’t touch the inside because our ceiling would fall in and the bees would swarm into our house. The exact reason I was calling him was to prevent this from happening.
We have called customer service several times trying to get through to a manager and we are always told that they are too busy to call back before 72 hours and even though we leave our number we’ve never received a callback
We need to speak with someone about our account and the way that we were treated
P
I wish I had never hired Terminix. I live in one side of the duplex I own and rent the other side. My renter told me there were mice on his side. I called Terminix on a Thursday and was told they would call me back within 24-48 hours. That did not happen. I called on the following Monday. They sent an inspector the next day. He proposed a plan that would have cost $5,000. I rejected it. He then came up with a plan that would cost $995. No knowing any better, I accepted that plan. The technician came on Friday. He set some traps under the kitchen sink. He also set traps and put out poison in the crawl space under my renter’s side of the duplex and put a hard rubber seal around the crawl space opening. Total time was about 40 minutes. I think charging just under $1,000 for something that probably cost no more than $90 at most is outrageous. I am furious and will never do business with Terminix again. Nor will I recommend them to others.
WORST COMPANY AND SERVICE EVER. Wasps are STILL HERE, BEES ARE STILL HERE. They sprayed and said they would be back in a week to remove the nests – NOT. Calls and calls and calls to managers with no call back or no resolution is exhausting. CANCEL!
I couldn’t imagine a large company being so terrible. I intend in letting EVERYONE I can
ever see or contact of your terrible service . I would have been an excellent customer too.
You made two appointments with us and did not show up for either of them nor did you
call to tell us you would be late or not coming.
I informed you on the first date after we sat at home waiting and then the second time the same thing.
Your lose I expect this wont make any difference to your company as some one will hide this any way.. My son is a general contract on the west coast and he was here waiting with
us.. He felt the same us .
This would have been a good account for you . Your loss.
Lloyd Boshaw
Temecula , CA 92591 (951) 676-XXXXX
One of my WOSRT experience to date. I was robbed $1800 for termite service. Did not have active termites before them after a year of treatments with Terminix I now have active termites in my home. I have been waiting on a call from a local/regional manager over a month now. I have called customer service several times no help from them. Money back guarantee is 30 days only NOT money back guarantee.
I called to schedule a free consultation for my bed bug treatment. I was able to save a bed bug in a Tupperware container after throwing out my bed and box spring in my bedroom. The store manager Travis came out to my apartment and did the consultation. Said I definitely had bed bugs, (clearly that’s where I got the one in the container from). Said he was the only place in town who treated bed bugs, (that was a lie). Charged me $504 to do the whole apartment. I told him not to worry about the couch or anywhere but my bedroom because that’s the only place they were at. Also the website advertised dogs to find the bed bugs hiding spot considering they can hide in outlets and walls. He did not bring that said dog with. I get home. He was gone and the couch was clearly treated like I said NOT to do. I’m assuming what happened was he treated only the couch and figured he wasn’t going to do the bedroom they were in because there wasn’t a bed. I’m not sure but I was extremely dissatisfied when I went to sleep in my bedroom on an air mattress and they were crawling all over my hamper and blankets. I’ve been calling since December 13 2016 trying to get my money back like the website advertises as well if I’m not satisfied within 30 days. It is now September 2017 and I’m being ran in circles still. The respresnatives I call hang up on me. Travis said there was no one above him. Their “records” show I physically went into their office with a “baggie of bedbugs two months ago” (I wasn’t even in the country two months ago). I also don’t even know where their office is located so that is a straight up lie. I called Travis today and he is calling me a liar and saying he remembered me specifically but is wrong about every detail of the layout of my house. He said he came to my house and there was no sign of the bedbugs well than why did you charge me $504 to treat something that wasn’t there? I will be contacting the better business beuro and reporting Terminex for not complying with their advertising. I would NOT recommend Terminex to anyone. They don’t do the job. They treat their customers horribly and don’t follow through with what they say.
I’ve had Terminix pest control service for my home for a long time. Suddenly, they don’t show up for a scheduled appointment. I got no phone call to cancel and reschedule. I called customer service and was told that someone removed me from the calendar (probably at the local office). A message was left at the local office to have someone call me. I was told I’d hear back within 24 or 48 hours (can’t remember which). That person never called me. I called the national customer service number again because there is no local customer service number to call, and they left three messages for people to call me back: the local office manager, the area manager, and the regional manager. no one ever called me. It’s been two weeks since the missed appointment, and I haven’t heard a thing from anyone regarding their coming to service my home. I am done with Terminix, and my suggestion for anyone who wants pest control for their home is to go with a local company so they can actually contact and speak with a local service person when assistance is needed. This company is so big that it seems they have no control over local service issues. Maybe they should spend less on national advertising and more on actually taking care of the customers they have.
The service,followup ,and quality of work that was done was the the worst i have ever seen not only this they damaged my carpet. I have asthma this carpet now has to be replaced.I have requested A refund of my enclusion contract that was signed on 10/10/2017 and cancled on 10/12 2017. contract # 74838101017174604261664 a fax was sent on 10/12/2017 at 1:13 p/m .
Ordered your service for wasp control. Inspector was to show 8/1/17(10:00am-12:00pm). Wife cancelled her appointment to meet him. He ,(James K. Simpson), called at app. 9:15 and said he does not need to come and can do inspection over phone. My wife still ordered service. This appointment was for Sat., 8/5/17(1:00pm-3:00pm). We changed plans to meet him. Renaldo called at app. 11:45am and said he was overbooked and we should call your 1-800 number to re-schedule. Terrible experiences with Terminix so far. I called your Streamwood ofc.to cancel and spoke with Jose. He said I need to be transferred to customer service. I was on hold waiting for app. 9 minutes. Spoke with Nina and explained my frustration and reason for cancelling. She told me I need to be transferred to cancellation dept. I said I didn’t want to be put on hold again. Nina told me they will pick up quickly. Waited for app. 14 minutes for Brandon to pick up.I called terminix because I thought you were a good and respected company. I was wrong. Very incompetent service. I will share my experience with everyone I know. I’ve never been so frustrated and disappointed in a company as you have made me.
My contract number was: 7878-080117183258-1173
so disgusted
hired terminix for a 30 day service to rid yellow jackets from my home. they came once and did a little poison service which did not work, i called back and insisted they come again after many many phone calls and waiting on hold and being transferred and being spoken to rudely. on the second visit they sprayed another type of poison which again did not work because i feel they did not use enough of it.. terminix is basically a company of thieves. they took almost 300 dollars of my hard earned money without any hesitation. they provide horrible service, actually you can’t even call it service.. its impossible to get in touch with local office or local manager or even a regional manager. i still have bees after giving terminix almost 300 dollars of my money so I’m not able to enjoy my backyard. such a shame that they are thieves. they never return phone calls. nobody should use terminix. I’m still waiting for a manager to call me back since august 1st, and today is august 9th. i will never use them again and i will make sure i tell all my family friends and neighbors how they provide terrible service. they should be ashamed of themselves.
also, they do not provide their technicians with ladders. can you imagine that??? how can they do a job correctly if they are not allowed to be on a ladder. such a backwards company. i still can’t believe that they take a payment from somebody with no intention of finishing the job.
I am a customer served by the Bryan TX and have a problem with inspections being scheduled without consulting with us to see if it is convenient. I have spoken with 3 different managers over this reoccurring problem, This year, it has been rescheduled for a different time even after a visit from Kay Daughtry, Branch Manager. It is scheduled for the 8th from 3 to 5. Received a text telling me it will be on the 5th from “8pm to 1 pm” (sic). I am faxing the number on her card that if anyone shows up on the 5th, we will CANCEL our service. This gotten to the point of ridiculous to go this every year.
A simple phone call to schedule a time is not an unreasonable request instead of a computer automatically scheduling with no regard for whether or not it is convenient to the customer.
I have the same complaint. They start hounding me at Christmas and don’t stop until Easter. I am sick and tired of the early morning calls too. They wake me out of a dead sleep and about give me a heart attack. My husband just had a heart attack and we don’t need this in our lives. I am considering filing harassment charges, because no matter who I speak to and think it’s resolved, it starts up a couple of weeks later again. I’m through!
Three months ago Terminix called set up a scheduled spraying. They never showed. I was home all day since we just moved into our home and had cable scheduled to come out the same day.
So when it occurred to me that I had not seen them, I called. I got a VERY rude woman who told me he did come out and sprayed outside and wrote on ticket customer not available. Really? So this company doesn”t leave a tag on the door saying sorry missed you. No they don’t want to be found out that they really didn’t come out to home. I called this past Friday and the guy came out Monday. H sprays inside kind of haphazardly and outside, doesn’t take down webs around windows or bee nest over door. Tells me he isn’t responsible for when bees build nests because they fly around. At our past home, Terminix was great, here they are awful. We paid over $4000 to have under house insulted and had to call to see when coming back to finish and inspect like we were told would happen. They have been unreliable and if I had not paid for the whole year up front I would cancel. Actually, we probably will end up cancelling the service. We are not happy that we have to call and remind them to do their job.
Oh that’s after being on hold for over an hr and getting disconnected twice. I had to call another city to get a number that would ring and not tell me it was disconnected. Then wait over an hr to get someone to pick up.
I had a 10 to 12 appointment scheduled for Saturday. I was told that I would have to be gone for 4 hours and do something with my dog. No one ever showed up to do the work. Called to find out what happen. Didn’t have correct number, but the guy who gave me the estiment had the right number. I was told I would get a call back in 30 min. No call. Call terminix again. Was told 24 hrs. It is now Monday afternoon and still no call back. They did take my payment.
Hi. I watched a terminix commercial today and say that you advertised pest estimates. It really bothers me that you don’t call it “pestimates”.
HELP….have had Terminix protection on my properties for over 40 yrs,,,,now I have termite damage and CAN NOT get a return call from the office handling my area….(Annapolis MD) It’s been 2 weeks…2 no shows…and I have contractors ready fix the fair amount of damage!!!!
Seems to be the trend for Terminix. 25 + Years customers, I suspect termite damage, have called 4 times and no return call. I am disgusted with this company. Filing a complaint. They have no problem taking your money but when you need help, they have ignored numerous requests from me.
May 24th and 25th we had the house tented. Returned the day after late in evening and could not look around until next day which was a Saturday. Woke up to find the the work ethic of the team that did the work was awful. They dug holes in my planters (I guess they used this dirt to hold down the tent since I saw this in numerous areas around the house and did not clean it up). Left the centers of the used masking tape rolls laying around in the yard and put piles of debris they cleared out from behind some of my bushes in my driveway and in a sitting area in the front of the house. They cleaned up nothing. There are stains on areas of my walls from ?? and then to make matters worse, I received an email from jrock@terminex asking about the service and I responded to same (with pictures) and never heard back from him. I then received an inquiry from surveys@listen360 and sent same info (with a zero rating) and received one voice mail from Elias at Terminex leaving a phone number of 909 528 9327. I returned the call and have yet to hear anything from anyone. I have told all my neighbors, friends, co-workers and everyone I come in contact with about how bad this situation turned out. Since no one will return my calls can someone at least send me the one year warranty I was told have? I will now look for corporate executives email address’ and phone numbers if I do not get a response from this.
BTW–Ali was a great salesman, very pleasant.
Loren Lauxen
626 862 XXXXX
Hi,
It is one of your commercials. it starts out with termites bunch up on a tree on an open stump. Then they gather up into a swarm flying away looking like flying dripping whitish pus making a revolting sound in the air. It feels the swarm termites looking like flying pus flying out my TV forming living pus mass all over my TV set! As I am watching your revolting termites’ commercial. Please have it pulled! would be very grateful, Michael Diamond
PS. I wrote to you before about this horrible ad, now writing to the networks who run this dreadful ad!
We are on contract with Terminix in the second year for the standard covered pest control for our business location at 20024-20036 30th Avenue South, Seatac WA 98198. Monthly payments is made to Terminix through our bank auto pay. Contract focused on the treatment roaches in apartments because of numerous complaints from tenants.
Unfortunately, Terminix treatment had not successfully eliminated or controlled roach problems so far. We had made numerous complaints with their Commercial Manager with no success. As we had noticed, treatment program lacked the service components that was presented by their Commercial Manager when selling the contract. Moreover, their techs barely spent 5 minutes only baiting in kitchen cabinet areas as opposed to whole unit and other suspected colonies. Nothing was done in crevices or under power outlet covers as other companies did. Tenants complaints were presented to Terminix manager after most treatments with no improvement or return service. Our complaints were ignored by Terminix management and service techs alike. Yet our complaints regarding lack of satisfactory result did not stop. Out of frustration, Terminix’s Commercial Manager had called to me “a pain in his butt” in his internal email to his executive management that somehow ended on my email thread. This so was humiliating that I had stopped having phone communications with this manager and stuck with emails/text communications only. This is what we got in return for asking a satisfactory service for the money we are paying Terminix.
To mitigate, their Service Manager took over our account assuring us a good service going forward with monthly service on a fixed day. However, the change went from bad to worse. In early January, we gave 48 hours notices to the tenants for the monthly treatment for January and same for the February treatment. We did this upon confirmation from Terminix Service Manager. On both days their tech did not show up resulting in no call and no show. Service manager gave excuse for January no show, but did not respond after February no show. We have left numerous phone, text, and email messages to the tech and service manager with no response. They have not responded to my calls, and with regular monthly service since. No treatment till today, June 02, 2017. Terminix had been deducting their monthly payment regularly but no service provided. Talked to customer service with no success. Requested to contact senior management or the corporate executive with no success. Customer Service agents seemed evasive and refused to give contact information of any of the senior management official of Terminix. Any information to reach one of the senior management for resolution would be helpful.
. hi my name is Barron Jackson in about a month-and-a-half ago one of your cell Associates came to my house to sell some Terminix Service which approved of your sales person told me I will get 12 months no interest and also my payments will be the last day of the month I found out that both of those was a lie I’m not happy found out that I’m on a 90-day no interest cannot pay that off in 90 days I need someone to contact me on this matter ASAP
I have been trying to get an answer to the question, why did your Mr. Jason Shoen, from Exclusion Services did not show or even call that he would not be here between 1 & 3 PM today, June 01, 2017. Your service center said they could not reach him and did not know when someone would be here. I altered my agenda today to be here. This is totally unacceptable! I have tried to reach Terminix in Memphis five times. I have five different numbers that all go to the same answering service. No help at all. I asked for Mr. Phil Barber, VP Customer Experience and was told they can not give out numbers or names or transfer to an officer of Terminix. Apparently all officers are PROTECTED from customers. Totally unprofessional. Since I cannot reach anyone via phone , I will send registered letters to CEO, COO. I have their names. You want our contract monies, but you do not want to hear problems the customers are having. Stone Wall Jackson would be proud of you guys and the wall you have built between you and the customers. I expect to hear from someone with answers to: Why this happened on the service reservation? Why I was put on hold, twice, for over a total of 30 minutes, and why I was hung-up on when I asked for a supervisor?
After full inspection of my home on 05/18/2017 by Terminix I was quoted $3,400 for complete job. I gave approval, paying $2,000 up front and balance was to be financed. They requested I sign electronically and would forward receipt. I received email on 05/24/17 and notice the amount was not what I was quoted. I called office immediately spoke with Cindy to advise an error had been made and was reassured not to worry it would be rectified. I received a call back from the manager and was told he had to contact the inspectors that were at my home. Once again he called me back claiming nothing could be done. This is totally unacceptable being the amount charged is not what I was quoted. Thanking you in advance for all your assistance.
The purpose of this response is an attempt to reach out to someone at Terminix other than the circle of individuals I have been communicating with in customer service. Will you please provide me with a name and number of the individual I can contact to make a complaint concerning the lack of service. I have reached out via telephone calls everyday this week and was informed someone would call me back to schedule an appointment for my rodent service for which I paid in full.
TO:
CEO: William J. Derwin
COO: Kamal Natarajan
Re: Customer Service Carpenter Ant Treatment & Repair Claim
We have attempted to place a claim to have a windowsill repaired and have been told that you will only repair if the damage was caused by termites. This damage was caused by your technicians failing to treat for a carpenter ant problem on Jan 23, 2017 when we discovered a hole in the windowsill in our living room. We initially thought it was caused by termites when we discovered the hole, as we had never had damage to the windowsill. Two Technicians came out and dismissed our claim as nothing but old damage. We tried to get them to understand that there was not a hole in our windowsill before that time and we felt there was something actively going on in the windowsill. They did nothing. On April 9, 2017, we discovered more damage (4 holes) and granules of wood shavings all over the windowsill. On April 11, 2017 the same Technician – which previously inspected it and made the decision that it was inactive returned and made the decision that it has active acrobat ants eating the windowsill. He also stated that they had most likely been in there all winter, as they like to stay hidden. He also could not treat that day. We called again and the other same treating Technician – came out on the 12th of April to Treat…he found carpenter ants and acrobat ants and could not believe the increase in damage to the windowsill in 3 months. He went out on the patio and found lots of ants in the gutters and eves of the roof. He could not find the source of where they were coming from. We strongly feel that Terminex should stand behind the service and decision of Terminex Technicians and repair my windowsill as they failed to treat the ant problem in Jan when we called and notified them of a problem. This delay in treatment resulted in the ants causing more damage until properly treated on April 12th. The Technicians dismissed it as old damage and would not believe that we had never had damage to the windowsill. I appreciate your review of this claim as it has been almost impossible to reach a Manager at the local or regional level within Terminex. I manage a large medical facility and surgery center that uses Terminex as our choice vendor and cannot believe that your customers cannot get issues resolved at a local level. You have some fabulous and professional Ladies that work in the Call Center, but unfortunately, they cannot get the Managers to return the Customers calls, resulting in many return calls from upset customers. As a Professional, please review the process and protocols of the Managers that work for you, as they are not servicing or representing your company in a Professional manner. I am so surprised that a company as large as Terminex would tolerate this type of behavior from the Management Staff. I would appreciate a professional response. I’m only asking for the repair of my windowsill, due to your Technicians failure to treat my carpenter ant problem for 3 months, resulting in increased damage to the windowsill. I would have gladly repaired the small hole that was initially there…but this is honestly the neglect of Terminex. Your assistance is appreciated. Thanks again for your prompt attention to this matter.
Despite numerous calls, I have not received help with our billing. An error has occurred and I request your assistance. A tech did not provide services and the immediate managers refuse to return several calls made to them. Very frustrated with nonexistent customer service. We do not feel we should pay for services not rendered. We were at home all day, tech a show. His billing invoice shows he allegedly arrived at 9:34 and left at9:35. Really, that’s one fast treatment. Please assist me to correct this error.
Texted this company yesterday regarding a problem. Well, it’s been 24 hours and no one got back with me. Just like the Terminix company in Mobile, Alabama not returning my calls either. Is that part of your training? Well I do know what’s not a part of your training. Actually hiring people from the manager, contractor and workers passing the buck. Not taking responsibility for not doing what my $950 was supposed to pay for. Someone had better call me ASAP. (251) 458-XXXXX or I will be filing a law suit against Terminix. I’m also going to let all my friends by way of Facebook what a sorry company Terminix truly is. I also plan on cancelling my contract with Terminix and go to a company that will do what they say. Anyone reading this I will leave you with something to think about. “Would you want someone treating your family member the way I have been treated?” I DOUBT IT!!
I wrote a check for $961.88 for your Raccoon exclusions process 4/18/17. According to the contract the animal was supposed to be trapped and removed, then followed by repairs, decontamination cleaning and replacing installation. David S. Wilmot started this process and by not setting traps because he said the raccoon was not there when he checked. There was evidence the raccoon was there and some cleaning and installation was needed. David did the repairs but the animal has returned and is destroying the attic repairs. Today I have not received a call back that someone is checking for this animal. Before I signed your contract and paid my money I was made all these broken promises. I called 4/21 and 4/24/2017 reporting the raccoon has gotten back in the attic. I need this process completed so I can move to the next phase of getting the attic complete. I also have a roofer on hold while waiting for your company to complete the removal and cleaning process. At this point I would like a full refund of my money so I can hire someone else to do the job. I keep leaving messages with your call center or customer service department with the promise of a call back and I have not received any feedback. I did three estimates and yes your services cost more, but I dealt with your company before and this time I am disappointed. Obviously I have to take time off from work to meet your technicians which is not convenient especially since your promises are not fulfilled.
This is my response to Terminix survey. I still received no call. I called this morning and the recording stated that I have a appointment for Thursday 27th. I thought companies communicate with the customer before scheduling appointments. I will I would have research them before I selected terminix out of the three companies. Oh yeah when I called a technician is suppose to contact in 24 hours.
Worst company I’ve ever encountered. Not only did they hire a guy who absolutely don’t have a clue about their products and why supposedly their product is better than example.walmart .we have been trying to reach them for the past 2 weeks if not longer to try to get our money back for the service I received which of course was terrible! We have rodent problem and all he did spray around the house and placed glue traps ,which he didn’t even open the cabinets,or pull out the dishwasher or anything of that kind but placed glue traps in random places with out even trying to inspect the area that we told him. He didn’t listen to anything that we were telling him instead he kept spraying the house for something beside the problem which we are having MOUSE!!when we asked him why is his product better than the one I can pick up at Wal-Mart for 5$ all he said it’s because it has the scent of peanut butter! This is the most ridiculous thing I have ever heard we have NOT caught 1 mouse!!!!!than trying to get in contact with the management is pointless!!!!we are still calling everyday to try to get our money back !no answer ever regardless if the customer service send them email leaves voice mail or whatever.i asked to get phone number to the corporate office and was told they didn’t have it .which is a lie bc I found it on Google and the CEO name .so my next step is contacting the CEO mr.Derwin because I work hard for my money and i want it back but instead all they doing is playing games i will not ever call this place for any service and i will recommend my family and friends to go with anyone but this company terrible service terrible everything!
I was just sitting and working from home when the Terminix truck pulled up to my house for my service call. The person in the truck sat in the truck for 10 minutes then left. I then received an invoice for this day. How do I get an invoice when he never did the work? I knew this happened, this is just the first time I caught them. That is so tacky and rude, when I work hard for my money to pay you, and you DONT even do the work..
ACCT# 11209975….
I am so upset with this company right now and I feel as if I was taken First I called to set up an appointment to have my home inspected for Termites since my son in law is buying our home, this is the last piece of information his loan company needs and I explained all this to the girl on the phone when I made the appointment. It was supposed to be on Thursday, 3-16-17, the day comes and goes and I call the office on Friday morning 3-17-17. I was told they were starting a new system and somehow my appointment got cancelled. NICE Huh? Well they rescheduled for 3-19-17,the gentleman came did the inspection and I paid him by check $125. He then said I would get everything by email on Monday the 20th. Well since I have not had anything by email I have been calling the office and getting different responses. Told they expidited it and If I had not heard by 5 p.m. on Tuesday to call back. Well I feel bad for Tony who got my call and I exploded, I told him he was the lucky one to get me…HA HA. Tony said he spoke to a supervisor and that he was going to get someone to send me the report and my receipt for the payment today. It is now 11:13 a.m. and still NO email. I know you may think I’m being unreasonable but put yourself in my position. I am trying to sell my home!!!!! How would you feel? Please help me with this matter. I am totally disgusted with your company.
Disgusted in Dunmore, PA,
Donna M. Lavelle
I also forgot to tell you that my check for $125 has already been cashed. Real Nice.
Donna Lavelle
I scheduled an appointment to have my irrigation system (Terminix installed) re-started for the spring. Technician came out on 3/20 and proceeded to argue with me about what I had installed. i finally convinced him that i had only 1 water meter, and he then set out to re-start the system. He did not have the tools required to check my back pressure valve (required by the city and included as a part of my Terminix contract), so said he would come back and complete the job. Said they were starting a new computer system (a common excuse with ALL Terminix services), so did not have a job ticket and could not leave a receipt. Also, did not know how to correct red blinking light on the system, or reset a spray head in one of the zones. The technician, John, said that he would call me that afternoon or the next morning… you guessed it, no call!! Still no call 1 week later.
On Friday, 3/24, I called my Terminix office in Charlotte and asked to speak with a manager. I was told that the manager was in a meeting, but that he would call me back that afternoon… you guessed it, no call!! Still no call today, Monday, 3/27.
Next stop: social media. Posting on social media probably still won’t get me adequate service from Terminix, but maybe it will save others from using their “services’, which is a word that tentatively use to describe what Terminix has provided me with!
Acct 10393102
I have had your termite service for almost 2 years now. Shortly after your inspector came out and told me everything looked good for the termite bond, (even though I expressed my concerns for finding termites in the yard and was told it was too far from the house) I have a swarm in one of the bathrooms. Terminix has been out at least 5 or 6 times for Termite issues. I have to take off of work for you to come out. Twice I have been told that the technician didn’t have the right equipment (a drill and a drill bit) other times his truck was in the shop and he was using a spare with no equipment. And the last time a few days ago I was told he would come back to do some drilling on the outside of the house and I wouldn’t need to make an appt. Why the heck could he not do it then, when I made the appt. I doubt he will return. I also had your pest control service and finally cancelled due to the same issues and am now with a family owned company that actually shows up.
This is unacceptable. I have taken more time off of work just to be told they couldn’t do anything that day. About the only thing that happens consistently is that my credit card is billed every month. Someone needs to contact me.
First I want to share with you the good wxperience I had with my Sales Rep- Mr. Glee Smith. He was very patient and informative with the process to be completed. Which was attic insulation and crawlspace encapsulation. I noticed an immediate difference in the house and the warmth of the house. He followed up on the process and actually checked in during the process to ensure all was going well and to my satisfaction.
Second, the team that did the installation process, was: Chris, Craig and Dexter. They were very professional, prompt and consistent in with the work done. They called to ensure that I was aware of their arrival. They worked based on the schedule set up by my Sales Rep. I also want to share that my Dehumidifer was installed by Robert and was promptly installed; with the only hold up of getting the temperature monitor provided and the promised re-taping of the crawlspace. But with a recent call to my local Terminix Customer Service that was conveyed as a service needing to be completed and I received a call to schedule the delivery of the monitor and to arrange the re-taping in my crawlspace.
I can say that I am satisfied with my decision to let Terminix do the work to my first home. I am glad that I listened to Mr. Glee Smith to do the work. I have noticed that the house is comfortable and warm. My heat system is not constantly running, even with the drastic cold nights that we have had this winter.
Thank you Terminix and the Red Run Maryland Terminix location.
My account number is 10267394. I have called Customer Services and spoken to at least 10 different representatives regarding an outstanding bill of 155.15. This was for service done in October of 2016. Service was performed outside of the house but not inside. I tried several time to have Terminix come inside the house but no one called me to schedule an appointment and there was not one available online. I had a bad mice infection in my attic and it was critical that they come in to address it. Since no one ever reached out to me i had no choice but to call another pest control company and pay them for their services. I have terminated by contract with Terminix although I had them for over a year. I should not be experiencing pest control issues for this lenghth of time. I have always paid my bill on time however, this last bill i refuse to pay. Terminex quickly does outside work and sends a bill but it difficult to work with them for any follow-up work. I want a credit for the last bill of 155.15. I have requested that someone calls me and leaves me with real contact details so that I may call them back. However, this never happens. Terminex calls me back and then someone leaves a message and ask me to call their 800 number and here i start all over again describing the issue. My next step was to send this email/complaint to headquaters.
Dear Siror Madan,
We have Terminix termite control contract for over 10 years at 420 Lakeview Drive West, Mobile, Al. Recently your local (Mobile) agent found termite infastation and dammage few aces in our home. This has to be taken care (repair and treament) by Terminix. Your local agent does not respond to our phone call. We ddo not know when it will be fixeed . Your prompt attention frrom the head quater is essential and neceessary.
Please do neeedful immediately
Prakash & Pallavi Mehtab
Acct#2536101
I have talked to more customer service persons than I care to who have not been able to help me, Last was 12/27/16 with the promise that I would receive a call with in 2 business days, this is the second time I was promised that and still as to date 1/6/17, no call or even follow up to the email thru the corp. email department.
The new web site is a piece of junk, can’t access, tech department have been no help, my account is not totally a mess.
I am at the point of changes to a new company and that is sad because the techs that come to my home are great and do good service and care but even they have not been able to get anyone here in Florida that can solve my problems to help me.
Either some one from the corp. office contacts me soon or I will need to look elsewhere for service that I can handle my account (billing and contracts) in a professional manner or I will be forced to leave.
Mrs. McGowen
I cannot stress how disappointed I am about Terminix. I paid $1600.- for an exclusion and signed up for the bimonthly pest control.
I had 5 extra exclusion visits and the problem still exists, one year after I signed the contract. The exclusion person today acknowledged that we still have mice in the house, but could not fix it. He just left. I thought the exclusion is guaranteed??!!!
I would either expect a senior team to come by or refund the money and I sign up with a different company, if you are not able to fix it. I left 2 messages for Bryan, the service Manager and no call back.
Please advise
Customer# 10471193
Patrick
If for one minute I felt that I had been given the type of service I feel is deserved for my loyalty, I would not feel the need to shop around. However, my recollection of the services given by the technicians and the extreme difficulty I had in getting the remedy for the last several issues is not favorable.
My home and my family’s health has been placed in serious jeopardy.
For some reason my portion of the response was deleted as i attempted to paste it here.
I will try to retrieve it. Seems like all of the space was taken up by it copying over and over only his email.
I am having problems with the branch manager for my Termite account and I want to share my response.
Johnson, Joe
12:21 PM (1 hour ago)
to Matthew, me
Mrs. Johnson,
I am sorry for this confusion on this issue. However, TERMINIX does not provide mold remediation. I am not sure why the Call Center associate told you we do. I think there is confusion between mold and wood decaying fungus. TERMINIX does provide service for wood decaying fungus in house, but not mold. We do have access to Restoration Sub-Contractors that can provide services for mold remediation.
We have been working to cross training our associates to look for other products and services we offer, including those that would be beneficial for our customers, while performing regularly scheduled services. It is not a requirement and we are only contractually obligated to inspect for Termite activity and/or damage during an Annual Termite Reinspection. We strongly request inspections for additional products and services for the benefit of the customer, the associate’s benefit (as they are incentivized) and our benefit as a company. I nor my Branch Management Team members, are available to be onsite to inspect each property. Therefore, the accountability to provide service “above and beyond” the requirement of the Termite work order assigned must lie with the technician onsite. We do measure regular participation in this process and take necessary coaching or corrective action as warranted. I and TERMINIX know that many opportunities are missed for the delivery of other products and services we offer on a regular basis and we are working diligently to establish a culture that promotes this behavior. Until then, we continue to strive for success in this area and replace personnel that refuse to get onboard as their lack of will comes to light.
I have only been in this Branch a little over 1 year now and have replaced over 2/3’s of the staff here. I am continuously working to improve training, knowledge, competency, and customer service behaviors for the benefit of the customers and TERMINIX. As you can imagine, this is not a quick process and we must continue to provide contractual services in the meantime. This is representative of many changes occurring in TERMINIX as a whole as it relates to our technicians. Until our expectations are being consistently met by the technicians in the field, I will continue to make myself available to assist with any matter that may arise. I have already demonstrated this to you via previous concerns and this concern now.
I have been made aware of this issue and requested that my Termite Service Manager contact you directly to discuss as he is the Direct Supervisor of the Reinspection and Termite Technicians in this office. Matt Evans is my Termite Service Manager and is one of the new associates that has been added to my Team over this last year, as well.
Sincerely,
Hal Johnson | Branch Manager
Benton, AR #2702
2505 Browning Ave. | Benton, AR 72015
M: 501 507 7294 | F: 501 778 8120
E: jjohnson at terminix.com
Johnson, Joe
12:21 PM (1 hour ago)
to Matthew, me
Mrs. Johnson,
I am sorry for this confusion on this issue. However, TERMINIX does not provide mold remediation. I am not sure why the Call Center associate told you we do. I think there is confusion between mold and wood decaying fungus. TERMINIX does provide service for wood decaying fungus in house, but not mold. We do have access to Restoration Sub-Contractors that can provide services for mold remediation.
We have been working to cross training our associates to look for other products and services we offer, including those that would be beneficial for our customers, while performing regularly scheduled services. It is not a requirement and we are only contractually obligated to inspect for Termite activity and/or damage during an Annual Termite Reinspection. We strongly request inspections for additional products and services for the benefit of the customer, the associate’s benefit (as they are incentivized) and our benefit as a company. I nor my Branch Management Team members, are available to be onsite to inspect each property. Therefore, the accountability to provide service “above and beyond” the requirement of the Termite work order assigned must lie with the technician onsite. We do measure regular participation in this process and take necessary coaching or corrective action as warranted. I and TERMINIX know that many opportunities are missed for the delivery of other products and services we offer on a regular basis and we are working diligently to establish a culture that promotes this behavior. Until then, we continue to strive for success in this area and replace personnel that refuse to get onboard as their lack of will comes to light.
I have only been in this Branch a little over 1 year now and have replaced over 2/3’s of the staff here. I am continuously working to improve training, knowledge, competency, and customer service behaviors for the benefit of the customers and TERMINIX. As you can imagine, this is not a quick process and we must continue to provide contractual services in the meantime. This is representative of many changes occurring in TERMINIX as a whole as it relates to our technicians. Until our expectations are being consistently met by the technicians in the field, I will continue to make myself available to assist with any matter that may arise. I have already demonstrated this to you via previous concerns and this concern now.
I have been made aware of this issue and requested that my Termite Service Manager contact you directly to discuss as he is the Direct Supervisor of the Reinspection and Termite Technicians in this office. Matt Evans is my Termite Service Manager and is one of the new associates that has been added to my Team over this last year, as well.
Sincerely,
Hal Johnson | Branch Manager
Benton, AR #2702
2505 Browning Ave. | Benton, AR 72015
M: 501 507 7294 | F: 501 778 8120
E: jjohnson at terminix.com
Johnson, Joe
12:21 PM (1 hour ago)
to Matthew, me
Mrs. Johnson,
I am sorry for this confusion on this issue. However, TERMINIX does not provide mold remediation. I am not sure why the Call Center associate told you we do. I think there is confusion between mold and wood decaying fungus. TERMINIX does provide service for wood decaying fungus in house, but not mold. We do have access to Restoration Sub-Contractors that can provide services for mold remediation.
We have been working to cross training our associates to look for other products and services we offer, including those that would be beneficial for our customers, while performing regularly scheduled services. It is not a requirement and we are only contractually obligated to inspect for Termite activity and/or damage during an Annual Termite Reinspection. We strongly request inspections for additional products and services for the benefit of the customer, the associate’s benefit (as they are incentivized) and our benefit as a company. I nor my Branch Management Team members, are available to be onsite to inspect each property. Therefore, the accountability to provide service “above and beyond” the requirement of the Termite work order assigned must lie with the technician onsite. We do measure regular participation in this process and take necessary coaching or corrective action as warranted. I and TERMINIX know that many opportunities are missed for the delivery of other products and services we offer on a regular basis and we are working diligently to establish a culture that promotes this behavior. Until then, we continue to strive for success in this area and replace personnel that refuse to get onboard as their lack of will comes to light.
I have only been in this Branch a little over 1 year now and have replaced over 2/3’s of the staff here. I am continuously working to improve training, knowledge, competency, and customer service behaviors for the benefit of the customers and TERMINIX. As you can imagine, this is not a quick process and we must continue to provide contractual services in the meantime. This is representative of many changes occurring in TERMINIX as a whole as it relates to our technicians. Until our expectations are being consistently met by the technicians in the field, I will continue to make myself available to assist with any matter that may arise. I have already demonstrated this to you via previous concerns and this concern now.
I have been made aware of this issue and requested that my Termite Service Manager contact you directly to discuss as he is the Direct Supervisor of the Reinspection and Termite Technicians in this office. Matt Evans is my Termite Service Manager and is one of the new associates that has been added to my Team over this last year, as well.
Sincerely,
Hal Johnson | Branch Manager
Benton, AR #2702
2505 Browning Ave. | Benton, AR 72015
M: 501 507 7294 | F: 501 778 8120
E: jjohnson at terminix.com
I will have to submit my response separately. Mr. Johnson was asked to call me, instead he chose to only response in writing.
IT SEEMS TO BE A REOCCURRING THEME IN ALL OF THESE COMPLAINTS. YOU GET PROMPT SERVICE THE 1st SERVICE CALL WHEN UR MONEY IS BEING TAKEN. AFTER THAT IT’S A CRAP SHOOT. U CALL FOR A 2nd VISIT AT NO CHARGE & NO ONE’S AVAILABLE. THEY WERE AVAILABLE THE 1st VISIT TO TAKE MY CASH. CALLED ON A MONDAY, THEY WERE TO CALL BACK WEDS.& LET ME KNOW IF ANYONE WAS FREE FOR SAT. BESIDES BEING RUDE ON THE PHONE MON. I NEVER GOT A CALL BACK. FLEAS WERE STILL THERE, HAD TO CANCEL MY SERVICE AND FLEA BOMB MY HOUSE TO GET RID OF THEM. RECEIVED HALF MY MONEY BACK BECAUSE THE OUTSIDE OF HOUSE WAS SPRAYED. I DON’T CONSIDER THAT 100% MONEY BACK GUARANTEE. THE GIRL I TALKED TO IN BILLING IS TELLING ME THEY HAVE MY CHECK FOR $149. I NEVER WROTE A CHECK IT CAME OUT OF MY CHECKING ACCOUNT, & I SPENT $199. INCOMPETENCE GALLORE. I GUESS I SHOULD BE GLAD I GOT SOMETHING BACK CONSIDERING THE THOUSANDS OTHER PEOPLE LOST. DOES ANYONE IN MGMT. CEO, PRESIDENT EVER READ THESE COMPLAINTS? DON’T LOOK LIKE IT. SHOULD OF READ THE REVIEWS FIRST AND SAVE MYSELF THE HEADACHE. LIKE ONE COMPLAINT SAID TERMINIX SUCKS.