Tapout Fitness was founded in 2014 in Marietta, Georgia, by current CEO Ben Crosbie. The company operates a franchised gym operation.
Tapout is one of the best known names in the MMA industry, producing clothing and atheletic gear since the late 1990’s. The company uses martial arts, in addition to other forms of exercise, such as dancing, kickboxing, and karate. Most locations use a 20 minute, circuit base program, which is designed to show results quickly. Classes vary from location to location.
The company has 8 franchised locations currently, with new locations, including ones in Canada and Mexico, to open in the next 3 years. Initial franchise fee is $30,000, with qualifying veterans receiving a $5,000 discount on the originating fee.
Tapout FitnessTapout Fitness was founded in 2014 in Marietta, Georgia, by current CEO Ben Crosbie. The company operates a franchised gym operation.
Tapout is one of the best known names in the MMA industry, producing clothing and atheletic gear since the late 1990’s. The company uses martial arts, in addition to other forms of exercise, such as dancing, kickboxing, and karate. Most locations use a 20 minute, circuit base program, which is designed to show results quickly. Classes vary from location to location.
The company has 8 franchised locations currently, with new locations, including ones in Canada and Mexico, to open in the next 3 years. Initial franchise fee is $30,000, with qualifying veterans receiving a $5,000 discount on the originating fee.
Stop stealing my money you billed me four times in one day I’ve sent numerous emails and phone calls you did not respond
Tapout in Sandy Springs, GA is run business extremely unprofessional. They do not take no for answer. Sell services you dont need. All it matters is sign up and tap on their backs for adding memberships to pool. Its ridiculously expensive too. I have signed contract after a 30 minute trial just on the soft spoken words that I can cancel at any time in a week if I didnt like for any reason. I went to cancel next day due to medical reasons. The guy – I do not take no for answer- went on to ask for letter from Physician. I couldn’t believe his level of maturity and then provided he had no face to save but ignored my calls and text messages. On confrontation simply lied by saying I didnt pick up the phone, really dumb tactics. Oh that didnt stop there, he went on to say he could call the Physician and discuss my health. And thats it I knew he has crossed the line and I cant deal with this immaturity. I dont want the service I dont want, stop bullying to take it to Debt collections. He wanted my credit card to close the account a month later. Hmm..not very trust worthy to share it again. To save his act from corporate office, turn my account into debt collections with $895. Oh not to mention- my visa validity was only one month when I signed, but he signed me up for 3 months. So desperate to sell service you dont need. I myself comes from a small entrepreneur family 4 generations. Appalled by level of training and insensitive business practices harming the fabric of customer trust.
Very similar thing happened to me at the Woodstock, GA location. Just received a collection notice for $500. They refused to let me cancel. Only went there one time. Did your issue end up getting resolved? I just sent a complaint to corporate today.
I have been a member since this gym opened here in Alameda,Ca. Since the first day there have been malfunctions on several pieces of equipment. Now I have been going to gyms for a very long time (40) years and I know when there is a serious problem with adjustments to equipment. I’ve brought these issues to the staff and got a BS explanation, for instance on the butterfly machine it is so out of adjustment that one side carries most of the load, when I showed this to the staff (coach) he said and I quote ” don’t increase the weight on the machine ” I was dumbfounded! Next on the multi station equipment the rubber seals keep coming out of the guides and staying on the guide bars as the weights are lowered back to the rest position so the when I begin to lift the weights again the come in contact with the rubber seals that have popped out and bind the weights from going up rendering the machine useless! Again I have told the staff this ( this has been on going since opening day) and here we are nothing has been done. Another issue is the lat pull down , the strap is riding on the edge of the pulley, the strap is showing signs of fatigue and the pull down operation is jerky and not smooth at all .
I hope these issues are fixed in short time, I like the gym but am Seriously considering canceling my membership!
Sincerely
Joe Hernandez
To Whom It May Concern,
I am a former member of Bally Fitness. I was able to roll over to TapOut because I was a former member of Bally so my monthly membership fee just rolled over as well. I just received a call from TapOut’s collection company. I was informed that I was sent to collection for lack of payment for TapOut’s Personal Training Program. I am very upset right now. This all started because I signed up to do Personal Training with TapOut. I started back in December 2016 and I personal trained with Mo Mombuli (sp?) until February. Once the sessions were over, Mo cancelled the program for me. I was encouraged to sign up for more sessions and I did. This time around from Feb to June 2017. Mo was not able to cancel the PT membership for me. He told me to send an email to the Fitness Manager (Mr. Myroniuk) – note – on the day of my last session and I did. Mr. Myroniuk informed me that the next month cycle (28 days) had started and he was not able to cancel. I informed him that I had been telling Mo that I had 1 month to go and don’t forget to cancel my membership. Not once did he inform me that he would not be able to cancel the membership for me. Since he did it for me the first time, I just assumed he would be able to do it for me again. If he was not able to cancel it in the system – like he did the first time, I feel he should have told me. I informed Mo that I would not be able to take any additional sessions because they were getting expensive. To be informed today by the collection department that not only do I owe the monthly fee ($320), I also owe a collection fee ($195). This is ridiculous. I feel I was blind-sided. If the policy is to contact via in writing to cancel, then that’s the policy. I met with Mo every Tuesday and Wednesday for 3 months and he never told me he would not be able to cancel the automatic sessions when I was done. He would say “You’re not leaving me”. If this is gym policy to cancel in writing then why did Mo cancel the first automatic sessions for me. He made me think it was that easy to cancel. NOW, I’m in collection owing more money than what I could afford. Then, I spoke with Nick from the collection department today who just informed me that my gym membership is cancelled completely, due to being sent to collection for the Personal Training Program. Originally, I was told the two have nothing to do with each other. This is a mess. Is there anything anyone can do? This is disturbing. I have autopay – so my gym membership is paid timely every month. I had been with Bally Fitness for over 20 yrs. to send my name to collection and ruin my credit is unacceptable. Is this how TapOut do business? Receiving a call and being asked “did you know that your name has been sent to collection?”. I never received any other communication other than the call I received today. I’m not getting much information from Nick as he is a third party in this situation. I would appreciate if someone could look into this in a timely matter – as my name is in collection. I can be reached at 718-209-XXXXX. I will be discussing this matter with an attorney also. I feel I should not be sent to collection and a little communication on the Personal Training staff’s part would have helped in getting this cancelled in a timely matter. Thank you. Pamela Smith-Acevedo.
Tapout Fitness is Dallas Georgia had agreed to a one time 3 mth trial membership. NEVER did they say I had to “cancel” anything after 3 months. Samuel A Dunlap the owner of this franchise and I had an agreement. He told me if I paid UPFRONT for all 3 months he would honor the trial membership. I just found out they have been billing me for MONTHS! The new onsite trainer (who says he is now part owner) tells me it is my fault. So I am trying to ask: Why would I pay 3 months UP FRONT if I knew they were planning on billing me monthly????? If this was something that they were planning on billing me each month if I did NOT cancel. Why didn’t they just say: How about you sign up, we will bill you monthly and then when you want to cancel, just give us written notice and we won’t bill you anymore.
BUT NO that was not our agreement. Now they won’t give me my money back.
Pamela Smith-Acevedo – If you are contacting Attorney, please get in touch with me at kikthota@ gmail.com. I will corroborate the case with evidences I have. Tapout has completely unethical business operations. Thanks Kik
Hello Pamela – I hope your issue from back in 2017 was resolved satisfactorily. I am also a former Bally’s member, and my membership rolled over to Tapout. Now my Tapout location has been taken over by NYSC and they are not honoring my lifetime contract. They tripled my membership rate. Has your Tapout been taken over by NYSC, also? If so, was your previous membership honored? Thank you. Pat