Fandango was founded in 2000 in Los Angeles, California by three theater companies; United Artists, Hoyt, and Regal. Regal was concerned at the time that a new online site, movietickets.com, was going to dominate the sale of movie tickets. Executives at the time noticed that the company was gaining in popularity as people realized the convenience of buying tickets online, in advance.
The original name of the company was Ticketmakers but they soon realized that this was too similar to TicketMasters, thus the name change. It is unknown exactly where the name Fandango came from.
The company grew in popularity when people began to realize that by printing out your tickets at home, they did not have to wait in line, or find out that the movie they wished to see was sold out upon arrival. The company charges anywhere between 75 cents and $2.50, for each ticket, depending on the movie and the theater where it is shown. Most clients pay a $1 surcharge.
In March of 2012 the company announced a partnership with Yahoo movies, becoming the official mobile ticket service for the 30 million users of Yahoo.
In December 2017 Fandango received hundreds of complaints regarding its delivery of Star Wars: The Last Jedi tickets. Problems began within hours of advanced sales becoming available for the new Star Wars film, with customers complaining of long wait times and website glitches. Troubles for the company continued as many complained that they had paid for tickets which they never received. Worse still, customers stated that they found little or no support from Fandango’s customer relations team, who ignored complaints, even as they continued to take payments.
Fandango is owned in partnership by NBC Universal and Warner Brothers. Fandango also has a mobile phone app where clients can purchase tickets and show their phone receipt at the door. The mobile phone app has been the subject of FCC warnings as they claim the app is not secure, while Fandango claims the app is safe and that they have never been hacked.
Fandango headquarters are still located in Los Angeles, California.