Sunglass Hut was founded in 1971 in Miami, Florida, by optometrist Sanford Ziff. The company grew quickly and by the mid-1980’s, had more than 100 locations and annual revenue of more than $24 million. The company opened their eCommerce site in 1998. In 2001, the company was purchased by the Luxottica Group for $653 million.
Today, Sunglass Hut has 2,000 locations in 20 countries. Luxottica makes nearly all of the major brands of sunglasses that are sold in the world, including Ray Ban, Oakley, Chanel, and Prada sunglasses. The company continues to grow, with new locations being opened in Mexico and Central America in 2015 and 2016.
Sunglass Hut focuses on name brand, designer sunglasses. The company prefers to place their stores in shopping mall, kiosks in airports, hotels, and “global” stores. The company has a partnership with Macy’s to open kiosks within their department stores.
Sunglass Hut InternationalSunglass Hut was founded in 1971 in Miami, Florida, by optometrist Sanford Ziff. The company grew quickly and by the mid-1980’s, had more than 100 locations and annual revenue of more than $24 million. The company opened their eCommerce site in 1998. In 2001, the company was purchased by the Luxottica Group for $653 million.
Today, Sunglass Hut has 2,000 locations in 20 countries. Luxottica makes nearly all of the major brands of sunglasses that are sold in the world, including Ray Ban, Oakley, Chanel, and Prada sunglasses. The company continues to grow, with new locations being opened in Mexico and Central America in 2015 and 2016.
Sunglass Hut focuses on name brand, designer sunglasses. The company prefers to place their stores in shopping mall, kiosks in airports, hotels, and “global” stores. The company has a partnership with Macy’s to open kiosks within their department stores.
Very disappointed with such a big company and there lack of customer service. I live in Australia Sydney and had a problem with sunglasses not been delivered and issued a wrong tracking number. I rang countless times customer care no one answers and you email them no one replies. I did send a complaint to dept of fair trading. Will NEVER buy from sunglass hut again.
After reading these reviews something isn’t right with your employees. (Liars)
So our UPS package was mistakenly delivered to your 2601 Preston Road
Bldg/floor 1 on 8-23-21. When the UPS driver went back to retrieve it the employees wouldn’t give it back. Those packages have trackers on them so we know it’s there or an employees has taken it. Our daughters even went by the store to retrieve it. Now we’re in the stage of launching an investigation at this location. I’m going to prosecute to the fullest. Our daughter moved to Texas to go to college now her belongings are stolen. This is very sad and I pray that they needed what they took from her.
Worst place ever, I went into a sunglass Hut store I found a pair of sunglasses that we wanted and of course they did not have them in stock I looked at three different pairs and course none of them were in stock so I had to order them online in the store they had no problem swiping my card I was supposed to get expedite shipping so I would get it within two days and then I get an email the day before it’s supposed to come saying that my order was canceled that it was not in stock and I’m still fighting to get my money back I’ve called the 1-800 sunglass Hut number I keep getting the runaround I called the store I keep getting the runaround I asked for the district manager’s name and phone number and they deny to give it to me they have no problem taking your money in the store but cannot give you a refund in the store it’s b*******
I had the WORST EXPERIENCE with the LIARS at Sunglass Hut company!! I purchased a pair of PRADA shades, replacing the same style I had thought I LOST. Before I purchased the new pair in a rush at the LAX Airport Sunglass Hut, I specifically ASKED the salesgirl what the return/ exchange conditions were, should someone FIND my previous pair. The salesgirl said ” No problem, if you find them, just save your receipt and return the unworn new pair for a full refund at ANY SUNGLASS HUT.” I found my original Pradas, and brought the receipt and the new pair ( which was checked out by a major Sunglass Hut store and deemed NOT WORN OR DAMAGED) yet they said ” sorry, you bought these at the AIRPORT SUNGLASS HUT… so we can’t return them”. Ugh… am I supposed to buy an airline ticket and go through TSA to be able to return the new unworn shades?? DONT LIE TO CUSTOMERS ! I now have two pairs of the SAME shades thanks, each costing almost $400… CROOKS and LIARS! I collect sunglasses… have several designer brands…Jimmy Choo, Dior, etc.. I don’t need an extra pair thanks. This was the first and LAST time I will ever buy from a mall type of apparently independently owned cheesy stores with poor salespeople and devious return policies like ” we don’t return from our airport locations”. So why did the sales girl promise that they DID? I wouldn’t have purchased them had I known the TRUTH. DO NOT LIE TO CUSTOMERS SUNGLASS HUT! Posted on several socials too… might even do a YouTube review.
On Tue, Jul 9, 2019, > wrote:
Fraustrated, disgusted, appalled…It has been over a month since i filed a compliant and thus far nothing has been done.
I am left with glasses I have not worn for more than two minutes since purchasing them. And this company treats people with such disregard and disrespect.
Trust that I am getting the word out about this company to everyone I know and connecting with people who have had the same concerns. People should not buy from this company and should be aware of how this company operates. It is an absolute shame.
On Wed, Jul 3, 2019, 10:50 AM customer-complaint wrote:
Hello,
Thank you for your email.
I apologize for the inconvenience and I understand that this is frustrating. We are working to get a regional manager to reach out to you regarding this incident. Unfortunately we have not received an updated response. The next step will be to take it up to the zone manager.
Thank you,
Madison M.
Sunglass Hut Customer Care
On Tue, Jul 2, 2019, 5:52 PM > wrote:
How has the RM “attempted to reach out” to me?
The communication threads on this email are the only outreach that has been made from your company.
This is unacceptable! I wish I had stuck with my initial instinct and not made a purchase from this place. This is the first time in a long time since treating myself to something and this is how it turns out! I can not even wear them!
I would like the lens repaired or replaced because I did not cause the strach that is on it. That is how I received it.
On Tue, Jul 2, 2019, 3:29 PM customer-complaint wrote:
Hello,
Thank you for your email.
I do apologize for the inconvenience. I am showing that the RM of this location has attempted to reach out to you. If you have not been contacted I would be more than happy to send another request to have the contact you back.
Thank you,
Madison M.
Sunglass Hut Customer care
—–Original Message—–
From:]
Sent: Monday, July 01, 2019 11:00:39 PM
To: customer-complaint,Sunglass Hut Customer Care
Subject: Re: Follow Up – Sunglass Hut Customer Care Form – Ticket 190608000023 (CID:1vwk7821s1bhvrqdkg)
I purchased sunglasses at the Macy’s location in Queens Center Mall on June 2, 2019. I had not realized that the glasses had a strach until I wore it outside for the first time on June 5, 2019. I saw the strach on the inner lens on the darkest shaded part of the glasses. I wore the glasses for a minute and put it back in the case.
I went back to the store on June 7, 2019 and was told to come back and speak to the person who sold it to me.
I returned to the store on June 8, 2019. Not only was another associate joking that by looking at in the sun is what caused strach; but there was an attitude that I was the one who strached the glasses. They tried to remove themselves from the fact that the girl who sold the glasses had not missed the strach. Notably, they did not even realize the strach until I pointed out to them.
The customer service compliant form is joke, three weeks later and they have still not responded.
The workers stand around engaging in their personal conversations instead of assisting the customer.
Shame on this company for the way they treat their customers. This is the first and last time I will shop at this place.
It breaks my heart to know that I paid for glasses I have not even worn and cant even wear. All I want is for thid company to fix the lens because the glasses were sold to me damaged. But this company refuses to acknowledge or respond to my complaints.
I have been reading that a few people have been reporting the same concerns about this company, poor quality of the merchandise, and lack of appropriate customer service.
Buyer beware!
review #1574164 and social media sharing.
On Sat, Jun 29, 2019, 1:13 PM wrote:
I have still not received a response from your company regarding this issue, since the complaint was filed on June 8, 2019.
This is unacceptable and illustrates a lack of respect towards the customer. I have never experienced such disregard from any company I have purchased from.
This will be my first and last time I will ever purchase from this company.
Is there a contact for the cooperate office? I will continue to take this issue up the chain and I will be sure to post my concern on every public media platform available! People must be made aware.
On Mon, Jun 24, 2019, 11:16 AM customer-complaint wrote:
Hello,
Thank you for your email.
I do apologize for the delay. This has been escalated up to the regional manager of this store location. They should be contacting you within 5 business days.
Best regards,
Madison M.
Sunglass Hut Customer Care
—–Original Message—–
From:
Sent: Monday, June 24, 2019 8:27:55 AM
To: customer-complaint
Subject: Follow Up – Sunglass Hut Customer Care Form – Ticket 190608000023
I sent this email since June 8, 2019. To date, no one has contacted me. I have sun glasses that I have only worn for less than five minutes since purchasing them.
This is the same disregard experienced by your employees and this is acceptable to your company?
So today we went to Sunglass Hut in Leeds, Alabama Shops at Grand River and experienced racism by the little blonde chick working there. I guess she thought my son was going to steal or something. Sweetheart he has plenty trust me. I will never patronize them again. She tried to explain, but I wasn’t hearing it. I walked right out that door with my money in my Louis Vuitton Bag along with my 200.00 that they didn’t get and never will again. This happened around 4:30 on 12/18/2017. Funny thing she called the black security guard woman. I guess she felt safe when it was just her and the other two white women. My son doesn’t steal. Never again. If you live in the Birmingham area PLEASE never shop there. If she wasn’t racial profiling why did she try to explain? Not on my watch. PLEASE SHARE. #racist #noexcuses FYI, when she contacted security she stated on the phone she needed someone down to her store. Her excuse to me was that there were too many people in the store. Well, there is video of the 2 white women she was helping and a baby. Along with myself, my son and mom. We were valuable customers, but she wouldn’t know that because she never even greeted us when we walked through the door. I guess we weren’t the “right” type. I have posted this on Facebook and have asked others to share. I don’t appreciate what happened today. My son is an honor roll student athlete, a commit to a Power 5 school with accomplishments that are outstanding.I am a former council member, business owner and government employee. This type of treatment is unacceptable.
I bought a pair of Maui Jim sunglasses Monday, 10/30/17 in a Camarillo, CA store. It was around 8:00pm, there was only one employee. I was looking for a pair of glasses that were brand new. They didn’t have them on the floor, but she was able to find them in the mirror case. We were both excited she found them. They were in plastic. I do not recall her checking them. I tried returning them today, because I did not like the weight of them. I had literally worn them around my house for no longer then 5 minutes. Then put them back in the case, and decided to return them. Today, less then 72 hours after the purchase, I attempted to return them. The lady said there was 2 scratches, and that she can’t take them back. I spent $320 on these glasses that I wore for less then 5 minutes. The only time they were out of the case, were the few minutes they were on my face. I have spent at least a couple thousand dollars in Sunglass Hut. I will never purchase another pair of glasses from this company again, if they can’t resolve my issue. They told me that they don’t sell a pair of glasses without inspecting them. Seriously, not once have they sold a pair without inspecting? How about right before closing? The girl told them she inspected them. Of course she is going to say that to cover her own ass. They told me it was impossible for the glasses to come with a couple scratches. Maybe they got scratched when she put them in the case? Or when they transferred them into the mirrored closet.
On Sunday, October 8 I purchased a pair of sunglasses at sun glass.com reviewed my purchase and when I pushed placed order it did not come up with the $20 promo code and both shipping and billing address were incorrect I spent two days on the phone with customer service ready to lose my mind I still have gotten nowhere now the phones are down I am definitely not going to let this issue go without it being resolved I was told that it would be no issue now they’re saying they can’t help me I will be calling my credit card to tell them about the fraudulent charge if this is not correct it immediately
On July 29, 2017 we visited the Sunglass Hut in Paramus, NJ (Garden State Plaza) in Macys, my father, Mr. Raul Perez, was on vacation from Puerto Rico, he needed his new prescription glasses adjusted because they were a bit loose, so I asked one of the employees, his name is Brandon, if he could adjust it a bit for us, I asked him twice if he was sure they did that in Sunglass Hut with prescription glasses, he assure me that he could do it.
We waited for about 20 min. he comes back with the glasses informing me he had broken them while trying to adjust them. I asked for his Manager, she was not in, so I spoke to the Supervisor, Leann, she informed me that all they could do was give me a Sunglass Hut voucher of $200. So, let me get this straight, my fathers’ prescription glasses were broken, but all they can offer is a voucher for my father to buy sunglasses, that he can’t use, but yet, you expect my father to use a $200 voucher to spend in the store his glasses were broken and on top he might have had to add money to complete for whichever glasses he decided to get.
I informed Ms. Leann that my father did not use sunglasses and that we were supposed to head to Florida on Wednesday August 2, 2017, she assured me the store manager will contact me and have it resolved by Monday July 31. My father had to spend his 4 week vacation with crazy glue glued glasses, he returned to Puerto Rico on August 14, 2017 and until this day he still walking around with crazy glued glasses.
Ms. Yanyl Rosario had contact me a few times informing me that she had contacted the Regional Offices waiting for a resolution to this issue. All I need is for Sunglass Hut to pay for my fathers’ glasses so he can purchase new glasses. His prescription glasses are worth $300.
Today a friend and I were accosted by mall security and Arlington City Police at Pentagon City in Arlington Virginia, based upon blatant false accusations of theft from one of your employees at this location. I don’t know if they were upset that they did not get a commission from us or if they took merchandise themselves. Statistics will show that a company that sells high-end merchandise as you do, that employees are more inclined to the biggest thieves of said merchandise. I have spent thousands of dollars over the years as an avid collector of sunglasses from Sunglass Hut. We went in trying sunglasses on and placed them back as we found them as respectful as possible as we always do while shopping, with the potential of coming back to make a purchase of sunglasses after some other shopping. I am offended, insulted and totally disrespected of the treatment that us as valuable customers would endure is such an embarrassing manner. You will no longer have to worry about me, my friends or my family purchasing anything from Sunglass Hut ever again. I will do my shopping elsewhere. As for your employees, instead of taking their (proven erroneous) word you may want to start to investigate them as they may be taking merchandise and blaming paying loyal customers or claiming goods as damaged to write off. They may need to be re-trained as to how to handle a situation as serious as this, such as review the cameras first or inventory stock first. After Arlington Police reviewed the video cameras, they saw that I had not taken anything. This was a waste of time as we left the mall abruptly as I nor my friend left without making purchases from any vendor in the mall. I do not believe that employees should get away with a slap on the wrist for making such damaging, false allegations against anyone. The time security and police spent following us around the mall, it left Sunglass Hut and other stores vulnerable of being robbed blind. I will also, be filing a complaint with the owners of the mall. The treatment of being accused, accosted, searched, detained and viewed by passer byers as a criminal is very disconcert. I hope that no future customers would be made to feel this way, ever.
The phone number listed on this site is wrong…513-583-6000 is NOT SUNGLASS HUT. Please correct this number ASAP
Thanks for letting us know. We have updated the site’s information.
I have been jerked around, lied to and hung up on multiple times by Martha, who happens to be an assistant to Mr. Fry your VP. This all started back in September of last year when I dealt with Nicolas(Manager in Lewisville). I have spoken to Jennifer Wilke (Regional Manager in FW) with no resolution. I asked for my concerns to be escalated to Mr. Fry and I received a phone call from Martha last week. Martha is in senior management with this company and has opted to not properly resolve my issue. If I call back is not received and this issue resolved to my satisfaction, I will proceed to voice my displeasure via social media, in addition to writing and sending a certified letter to the President of this company (Leonardo Del Vecchio) detailing my personal experiences.
Glenn Savoy
469-265-XXXXX