Subway Corporate Office - Corporate Office HQ

Subway Corporate Office

How would you rate your experience with Subway ?

[Total: 197    Average: 2/5]

Subway Corporate Office Address

Subway Restaurants, Inc.
325 Bic Drive
Milford, Connecticut 06461

Contact Subway

Phone Number: (203) 877-4281
Fax Number: (203) 876-6682
Email: Email Subway

Subway Facts

Founder: Fred DeLuca and Peter Buck
Date Founded: 1965
Founding Location: Bridgeport, Connecticut
Number of Employees: 410000

Subway Executives

CEO: Trevor Haynes (Interim)
CFO: Peter Buck
COO: Don Fertman

Subway History

Old Subway Storefront

Subway was founded in 1965 by founder and former CEO Fred DeLuca and Peter Buck.  The first restaurant was called Pete’s Super Submarines and was located in Bridgeport, Connecticut. A then 17-year-old DeLuca borrowed $1,000 from his friend Peter Buck to start the sandwich shop.

In 1968, they began using the name Subway. Subway Store front

By 1974, there were 16 stores.  The duo wanted to expand more quickly, so they began to franchise.

In 1977, the “Snak” sub is introduced.  This later becomes the 6″ sub.

By 1982, there were 300 locations.

In 1984, the first franchise outside North America opened in Bahrain.

By 1987, there were 1000 locations.

By 1990, there were 5000 locations.  The chain also expands to Mexico this year.  Subway Store Front Mexico

By 1995, there are 11,000 locations.

In 2002, Subway surpasses McDonald’s in the number of total restaurants.

Jared Fogel was a featured spokesperson for the chain in 2000 after he claimed that he lost 200 pounds mostly by eating 6-inch Subway sandwiches. The chain dropped Fogel when he was forced to plead guilty to child pornography and child molestation charges.

The company makes approximately 5,300 sandwiches every minute and uses about 18 acres worth of lettuce every single day.  Subway Employee Making Sandwich

In 2013, an Australian teenager posted on Facebook that Subway’s footlong subs were actually only 11 inches in length. Others found that this was true at their Subway shops as well and a lawsuit was filed in 2012. In 2017, the case was settled: Subway agreed to institute practices to ensure its footlongs are actually 12 inches and paid $520,000 in legal fees and $500 to each of the 10 individuals who filed suit.

Founder Fred DeLuca passed away in 2015.

Today, there are almost 45,000 Subway restaurants in 112 countries worldwide.  It is the largest single restaurant chain in the world. Subway Sandwich with Pickles


In April 2018, the company announced that it would either close or relocate approximately 500 locations in the US to improve overall company profitability.

Current CEO Suzanne Greco announced that she was stepping down in June of 2018. The company is considering hiring their first non-family member as CEO of the company.

In January 2019, a customer snapped a photo of a Subway employee putting her bare feet on the counter where sandwiches were made, prompting the health department to respond.

Subway Sandwich Logo


Subway FAQs

Question 1: What is the phone number for Subway?
Answer 1: The phone number for Subway is (203) 877-4281.

Question 2: Who is the CEO of Subway?
Answer 2: The CEO of Subway is Trevor Haynes (Interim).

Question 3: Who founded Subway?
Answer 3: Subway was founded by Fred DeLuca and Peter Buck in 1965.

{ 322 comments… read them below or add one }

Matt June 11, 2019 at 9:10 am

I’m hoping that Subway comes up with a all natural bun . I having MTHFR I am highly allergic to the man-made vitamin folic acid . I find a lot of bread claiming to be all natural containing this ingredient .


Patricia Roberts June 7, 2019 at 3:02 pm

Today I visited a Subway on 4700 Ann Road in Las Vegas, NV. I bought a foot long roast beef & swiss. The sandwich was made acceptably except for the bun which was wrong wrong in many ways.
First the bun was over-proofed, had too much water in the recipe showing up as very dry and crumbly, just fell apart and finally it was stale.
How do I know this? I worked in Quality Assurance for a QSR for 23 years with responsibility for vendor certification that included bakeries.

This was at 10:00 am. I feel ripped off as the check was almost $9.00.

I strongly advise Subway to up their general quality and maybe invest in better breads.

Patricia E. Roberts
Las Vegas, NV 89130


Edwin H. Chamberlain May 18, 2019 at 11:38 am

I went to the Subway at 420 Royal Gorge Blvd., Canon City Co. I had an interview scheduled with the manager Molly at 2:30. I got there at 2:20 and the kid that was there told me that Molly was sick and that some guy named Mike was supposed to have called me, but he didn’t. So my time was wasted, I live 30 miles from town. I called the next day and got Molly and she said she had been sick for 3 day, ok but she couldn’t call in that time or apologize. She told me she is going to set up an interview for the coming week, I’m not holding my breath. If you can get this to the franchisee I’d appreciate it.

Edwin H. Chamberlain


Larry Harrison May 9, 2019 at 8:53 pm

I have been a client of subway in baytown texas for over 10 years .At the garth road locations. I believe the previous owns did a great job. But since the new owner took over hes never there. maybe once a week.They recently are having one person a female at the 6608 location by herself for hours.This is very unsafe and its too much for one person. I go to subway 3 times a week. AS far as I am concerned. the image of subway and quality of service and food has come way down. This having one person is not a one time event its happened several times. I hope the corporate office can correct these problem Thanks Larry Harrison 713 303 XXXX


Aisha shakur April 11, 2019 at 8:32 am

Good morning
I am an employee; Aisha Shakur currently working at location 3048 Bordoleon St in Quantico, Virginia. I have been dealing with work discrimination when it comes to fairly being scheduled since Feb or March. Other employees are working 4-5 days a week. I’m down to working only two days a week now.
I was working at least three days before. I’ve worked one week for 6 days and another week for 7 days last month. Only because one employee was ill and other employee had requested Thursday-Tuesday off. I really need this resolved because I have to continue to pay bills too just like other employees.
Also, they’re two employees who act like managers, when the store manager, Imrana isn’t around. Seemah & Kaitlyn. They both will give me a hard time as I work, but then turn around and lie on me to the Store Manager, Imrana. The store manager, Imrana had asked me to come work for her store while I was working at McDonald’s in January. Why ask to work and not treat me fairly while I work for this company?
The store manager is now pushing me to work at the other Subway location on this marine base, but no bus is available to go that location. It is an hour & a half walking from my apartment. I’m not interested in transferring to another store, where I have no way of commuting to. The store manager has put me in quitting position, but then I’ll be without a job. When I was working at McDonald’s, yes I had schedule issues often, but as a full time cashier, I was guaranteed to work at least four days a week.
I am an employee that arrives to work on time and I respect everyone. There shouldn’t be any reason why I’m being mistreated by these two employees including the store manager. Also, how am I suppose to keep up with my speed each shift when I’m scheduled for only two days a week? I look forward to hearing back from you. I hope that we can get this issue resolved.


Larry Baxter April 4, 2019 at 8:40 am

When I get a coupon emailed to me I expect for the discount to come off of the current price of the sub. Yesterday I purchased a cold cut trio, which has been sold to me for $4.99 for the last couple months at least. It was advertised at that price yesterday. I purchased one at location 10136-0, using a coupon that was from an email sent by Subway for $1.00. Low and behold, they took the price off the so-called original price of $5.98. WOW!!! I saved 10 cents. Not good, Subway.


David Rogers March 26, 2019 at 8:15 am

I went to take your 2-minute survey and the first thing I get is a statement that I cannot reveal anything about it and that you can use EVERYTHING about me. I aborted. Why do you ask that? If I want to say to my wife or friend that I took a Subway survey and they asked about something in particular, what is wrong with that? What are you hiding? Is this survey a matter of national security? I was trying to be gracious and take your survey and you threaten me with using everything about me and the personal data that I provide and that you can use and reveal to the public. That means you can sell my email address and phone number for profit yet I cannot even mention I took your stupid survey. Also, there is a multi-page document that I am tacitly agreeing to take your 2-minute survey and I read it and it has several more links that I would have to read and agree to. What are you guys thinking? If you want real information, then figure out how to do that without the threats and statements that indicate you can do anything you want with my data and I can do nothing. VERY TACKY. And to think that I almost deleted the email asking for input data in a 2-minute survey and felt guilty because I like Subway and decided to give you two minutes. Well here is my 2 minutes. GROW A SET and if you ask for input data, promise that you will NOT use my personal data and make it so that you are NOT ASHAMED of the questions you are asking being revealed. Otherwise,…, Stick to making sandwiches. Using my personal data is an abhorrence and you should be ashamed of such. If you post this message for the public to read, you are agreeing that you can provide me Subway sandwiches for life and that all of the persona data of the Subway President will be directly sent to me.


Lisa March 13, 2019 at 12:33 am

I worked at subway for 3 years 14452-0 Oceanside California…I recently quite there do to unfairness..and the fact that the owners don’t care about that they serve to their customers…I highly recommend to avoid this location you might be eating meat that been prepared 2/3 weeks ago…but label will be changed…and they didn’t care about the expired cartridges that were in the soda machine..after telling them that we need some nonexpires soda so people don’t get sick all I was told was it’s fine expression day would be (1/2/19 and it was 2/4/19)


Kathleen Quinlivan February 10, 2019 at 4:42 pm

I visited store #5243-0 and received the WORST sandwich in Subway history. $7 for a Veggie Delight and there was next to nothing on it!
I have photos, but of course there isn’t an option to upload. What a damn ripoff.


Kiley February 4, 2019 at 6:47 pm

I stopped at my local subway on my way home from work. It was raining and starting to get close to evening time. After waiting in line for a while I was finally able to get my order in. The sandwich maker was a very polite gentleman. Very personable. So it made the wait time ok. Once I got to the register the cashier informed me they were only taking cash. I politely asked her why she let me get all the way through the line before telling me. She rudely responded that there was a note posted on the door as I came in. Mind you it was raining. I said there was? She responded with “yes there’s no reason for you not seeing it before you come in. I responded ok that’s fine just cancel my order. She said “good. Bye then. And looked at the girl beside her and said “trash that order”. I did not notice sign on the door but it would have been helpful if they had a sign posted as you walked up to place your order. The girl was extremely rude and degrading when telling me there’s no reason why I shouldn’t have see the sign.


Ahmed E. December 17, 2018 at 5:03 pm

I recently visited Subway (Franchise #22094 – 15470 Andrews Dr., Denver, CO 80239) with a friend of mine only to be greeted by the worst customer service I had ever experienced. The man behind the counter was rude, dismissive and worst of all threatening. He refused to serve us?!? After speaking with Tasha, the store Mgr. and getting an apology from her, I learned that the owner of that shop is Michael and that the man behind the counter who seemed like he knew nothing about customer service and had absolutely no desire to be there was Herold. I am writing to Subway Corporate in hopes that someone who cares about preserving their customer’s loyalty will answer for this shockingly unacceptable behavior.

Shocked and disappointed,
Ahmed E.


McKenzie December 1, 2018 at 11:49 pm

I worked at store #6540 my manager continued to stay clocked in when she was not working , she never did any prep for us on second shift. She worked me pass 10 and i am a high school student and only 16. She never paid me for all my hours she would cut them down so that i would not be over. She is rude to customers and employees. She fired me and 2 other girls cause we had people helping us to get out so she would not yell at us for being over again but refused to get us any help or to do her job so we didn’t have to do our job and her job. We was never actually trained we was just threw in and had to learn our selves. I will be taking my time sheets to the labor board. She leaves when ever she wants to leave no matter if the relief person is there or not. The franchise owner knows all this happens and refuses to do anything about it. The store manager will not answer her phone if we need her to find out how to do something she will cut her phone off.


Yolanda Young November 15, 2018 at 6:53 am



Steven Moore September 26, 2018 at 7:16 pm

One thing the way it is located can not reach it. With my car or pickup. The drive through is suppose to One thing the way it is located can not reach it. With my car or pickup. The drive through is suppose to be for convenience Your Customers convenience as well. Good Buy FOREVER LOOK OUT MC Ds FEED ME Sorry you are getting so for convenience Your Customers convenience as well. Good Buy FOREVER LOOK OUT MC Ds FEED ME Sorry you are getting so CHEAP.


CAROLE LIBERTE September 11, 2018 at 1:36 pm



Chef Woo Can September 11, 2018 at 1:05 pm

I am a food critic and blogger and food consultant. I’ve been reading articles relating to Subway and see there is mass closing of stores, owners (franchisees) are disgruntled, freshness of food is compromised, competition is fierce.
I’d like to contribute to reversing the negative trend by suggesting alternative menu items with an Asian flair and other sandwiches offered in other countries, reevaluate current menu,
If your interested, let me know at You’ll be glad you did!.


Will Swihart September 6, 2018 at 8:44 pm

I almost always go to Subway, especially if I’m on the road working, I’m a contractor, and the sandwiches don’t weigh me down. They’re tasty and filling and healthy. Two thumbs up, guys!
However, you have an ad on TV that’s just plain wrong. A young kid having his mouth and lips blown all over with a leaf blower. Think about it! The safety instructions for leaf blower operation includes safety goggles and proper operation.
Trying to keep kids safe is hard enough without an ad, which I admit is funny, but shows that it’s alright to do that kind of thing. Not all children will think of the possible consequences that could and has resulted in serious injury from that act. An accident? I think not.
I still like your subs! Thanks for “listening”!
Will Swihart, – Just a customer.


anomous August 31, 2018 at 12:36 pm

I have visited the Circle K at the corner of US 1 and Wiregrass Rd in Hamlet on several occasions and notice there is seldom more than one employee working at your Subway and it always seems to be the same young African American girl working the night shift and closing. It appears to me that she never gets a day off. She always has a pleasant smile and works to ensure that the customers always gets their orders and just the way they want it. Because of the long wait because of the number of customers. Does that store have anymore employee on the night shift and to assist with closing?


Jim Oros July 8, 2018 at 12:24 pm

I stopped coming to Subway for the following reasons:

1. Subway’s Customer’s Point system Card is a SHAM. The system steals your points back from you, does not recognize the points at some stores, and it goes on and on. On a many occasions, I purchased lunch at Subway for many of the workers on my property. The Customer Point System Card would not accept/recognize all six (6) purchases, and I did not get credited, as a result, I got screwed and I did not like it.

2. NO ACCOUNTABILITY by Subway Corporate. When a customer calls with a legitimate complaint, Subway COrporate, solely uses the information given to the Subway representative for the company’s advantage. They fail to remedy the problem(s) of the complaint, through a credit or sending a gift card to the complainant. THIS IS BAD BUSINESS. Subway, gives nothing back for their indiscretions and or mistakes.

3. Subway’s MEAT, CONDIMENTS AND VEGETABLE is SUBPAR. The quality of the food is on the low side. Tomatoes look like tomatoes but taste like something other. The vegetables come bagged, it’s no secret. You want to bring customers back, ramp up the quality and source of the food that you are asking your patrons to consume. THey should have co-branded with Boars Head, brand, etc. a long time ago. How about a campaign advertising Farm Grown Vegetables, in your rebrand campaign? Instead of new signage. How about getting with Boars Head, etc.

4. Subway Managers/Owners lack accountability. Fast food restaurants are accountable for their mistakes. Subway, makes a mistake on your sandwich, neither Subway corporate or Subway individual franchise locations, are accountable for their mistakes, by way of crediting the customer back. THis is one sure way to loose customers for life.

5. Subway takes the FUN of visiting their stores out of the equation. The preparation of a sandwich/sub at Subway before the patron, significantly lacks theatrics. The presentation is far too robotic, measured and predictable. A sandwich need not be built with exact PRECISION, like Subway does it. The typical Subway sandwich maker, appears petrified that they are putting on to many products or too much product. Turn the experience into a fun (for the customer) experience. Subway, stop being so predictable, measured, precise, robotic. Make a liberal and unpredictable sub, make it fun.

6. When you go to a Subway, there is noting exciting. The processes are not entertaining. THERE IS NO EXPERIENCE.
The word PROFITS are written all over the facers of the sandwich makers and thier Managers.

7. Subway restaurant’s concept (long forgotten) was all about building your own sandwich. That concept is nearly gone. New Campaign should be: “Come Back TO SUBWAY and Build Your Own Sandwich Again.” Remember, not every patron want’s extra meat or cheese, some want more some want less, it all averages out in the end.

8. Predicability: This business of putting on (in front of the customers) exactly four (4) pieces of cheese, is WRONG! It is too robotic and measured and predictable.

9. I recall on numerous occasions at numerous SUBWAY Store locations, the last time, back in 2015, when I last ate there I would ask for more lettuce. I had to ask several times until the Sandwich Builder put the correct amount of lettuce on. He would start with the illusion distraction technique, of reaching for a large amount of lettuce, but when the person making my sub, made contact with the lettuce, it was a pinch of lettuce. This is deceptive. They are trained to build the SUBS this way, by SUBWAY Owners, to increase profit, under the guise of appearing that you are getting what you want. Economist call this trade off, “Being a Jerk.”


Tara May 31, 2019 at 11:35 pm

Hi, I’m an employee at the Subway (store#29227) located Inside the Walmart in Jackson, CA 95642

I can absolutely Personally guarantee that if you were to come into my Subway and I prepared your sandwich you would not be Disappointed OR I’ll pay for your food.
~ Tara


Renee Henderson June 30, 2018 at 2:02 pm

Subway 4011 Monroe St. Toledo, Ohio 43606 I visited this store on 6/30/2018 at 1:34 pm. Had 2 customers in the store and 2 employees. I was informed they could not take any cards for payment, so I could not purchase what I went in for. Ended up with a ham sub meal. Tomatoes were white vegetables were old, did not have the bread I wanted, the only thing that had any flavor were the banana peppers. I went to get sweet tea and no tea made at all all day. 91 degrees outside and made no tea, I do not drink pop! Workers were unprofessional and just acted they didn’t care. The store itself was dirty, wet sticky counters, tables, dirty floors. This place is a disaster!!!!


karen nuesch June 7, 2018 at 3:16 pm

My only complaint is that our subways located in Columbus, Ms (3 stores) have now
changed their operating hours so that patrons who are doing shift work, people with
food allergies that other types of food stores cannot service them with all the
tremendous choices that Subway can is now not open until after travel to work is over with.
New Hours are now set for 9 am opening. Service and food quality and choices have
always been great!


Ray June 2, 2018 at 4:32 pm

I was in line at Subway #46981 id1A233424 and witness in front of me a young man coughing really bad and spitting two times on the line, really gross for a food restaurant. told an employee to bring a mop, and she never did. The two customers behind me also told the employee to bring a mop, she made a face and she never did. She did acknowledge the spit that now the young man was trying to sweep with his shoe. The offender turned to me and aggressively told me to shut up. I forgot my cell, but since I have an MS in Criminal Justice told the offender and the 2 employees to call the police. I asked the server to bag my sandwich and left. I am a senior retired citizen and no one of the people running the place face the guy sing on the floor. Even David the cashier keep charging customers and ignore situation. They are all in need of training. What is the goal or corporate mission of the Subway at 8298 Bird RD in Miami, FL? Are they there to serve and protect, or is the customer in his or her own while on their private premises?


Lori May 25, 2018 at 6:27 pm

Visited Subway store #28431 for lunch today and I have to say that this was one of the best Subway stores I have ever been to. The young man, Dylan, who served us was very pleasant and personable. Even though it was very busy at this time, he was able to make me a “breadless” sandwich that I could eat on my specialized diet. I have been turned away from many restaurants who would not stray from the established menu. He made me feel like a valued customer and not just someone making a impossible request. The store was clean and the workers were following proper food handling procedures (I’m in the health care field). This store should be head up to other Subways as an example of how a Subway should be run!


Lori May 25, 2018 at 6:54 pm

I guess I should mention that this Subway is located in Baldwin Park in Orlando, Florida


Sandy May 21, 2018 at 3:51 pm

Hello, i was at the on Seigen lane in Baton rouge La. I was in line behind a customer that had a compliant. He was unhappy with the taste of footlong meatball sub (I was appalled when the employee behind the counter opened the sandwhich and inspected it! they were rude to him. They told him since there was no hair in his food they could not replace his sandwhich with a different type he had to have the same type of sandwhich. The guy raised his voice and said but that sandwhich taste like s**t. The 3 employees behind the counter told him again there was nothing they could do and he had to get the same sandwhich. THAT IS UNACCEPTABLE!! The gentleman walked out and threw the sandwhich on an empty seat. one of the staff yelled out don’t come back then! The situation was handled very bad by your employees. I can’t believe it is in your policy not to replace or refund a sandwhich that taste bad or employees that yell at an unsatisfied customer to not come back. Apparently the customer was not happy with the sandwhich he left it at the store. he left the sandwhich in the bag so no mess was made unlike the employee stated. I enjoy subway and this was the first time I have experience the rudeness and the way your employees handled the situation. I was so bothered by this that I had to make a complaint and I hope the gentleman does as well. I WILL NEVER VISIT THAT LOCATION AGAIN!


bonnie heidelbaugh May 20, 2018 at 4:34 pm

Subway store 24240 Discriminates, bullies and uses intimidation,, cut my hourly rate by 2.00 on my last check because I walked out for being bullied, harassed and discriminated against,,, seriously considering a lawyer. There is more but i will not post here,, waiting to hear back from lawyer to discuss what i did not post here


brenda October 11, 2018 at 3:33 pm

did you hire a lawyer what did they do helpful? or not? My daughter works at a subway and gets harassed too


Anthony Snyder May 5, 2018 at 2:06 pm

The subway located within Walmart at West Branch Michigan is severely understaffed. The one employee on duty informed me that their boss leaves immediately before lunch hour, leaving a single employee on duty for a good portion of the day. Service and Sandwich were fine but unacceptably slow.


Barb June 17, 2019 at 12:17 am

All the subways do this, they don’t give a hoot about safety of their workers and if they would pay decently they wouldn’t be so short on workers. you get what you pay for. Do you hear this Dawn?


linda norris April 24, 2018 at 12:25 am

The ONLINE SUBWAY JOB APPLCATION is horrible to use. The user must type in the Subway Store’s #, in order to apply online. If the user does NOT know the store #, they can search online for the # . And, search and search and search and wait and wait and wait for little GREEN circle of dots to spin and spin and spin and spin for 5 minutes, 10 minutes and 20 minutes and never find anything. The online applicant can also struggle with the “I am NOT a Robot” nonsense, and then they can also look up the store #, then guess at it and then have it not be found (by the spinning green dots) , at all. This all occurs BEFORE the user even gets into the job application. WHAT FUN! I applied to a job, a few years ago at Johns Hopkins University, which took ONLY 4.0 HOURS to complete, but I had so much fun doing that online job application that I am going to try again to complete an online SUBWAY job application, because I have so much more time to waste now than ever before! On to of all this SUBWAY online job application fun, they can also enjoy the issue of downloading a new “SUPPORTED” browser, just to apply to a low end job, as is found in Subway stores! So, have at it kids, an online job application that provides hours of fun and entertainment, and spinning green dots as well! Who even
thinks up these awful and tedious online job applications?


Pete Rippin April 7, 2018 at 1:08 am

I was wondering why Subway employees don’t use a safety glove when they are using a knife to preparing a sub sandwich for customers. Is there no safety regulation for this?


Hello April 2, 2018 at 9:51 pm

To whom this may concern: I am sending you this email today to discuss the sexual harassment that had been going on at store #9 in Levelland, Tx. I would like to remain anonymous to avoid any further issues. This concerns your Area Manager Robert. I and another female associate are uncomfortable with his behavior & the way he says things to us. He has made sexual comments to us on numerous occasions about his personal body parts, as well as our bodies. We willnot accept this behavior. It is highly unprofessional, very disrespectful and we do not feel comfortable being around him. I have personally told him that my spouse would not like the way he is talking to me; his behavior has not changed. He’s called us names in front of an assistant manager, that manager laughed and did nothing about it. I would appreciate it if you would look into this matter and make it stop. I will be discussing this with my attorney as well. Thank you very much.


Katherine March 28, 2018 at 1:09 pm

I am writing in regard to store #46480-0 at 25-34 Jackson Ave. Long Island City, NY 11101.

Date: 3/28/18, 12:18pm

Term ID-Trans# 1/A-175168

I walked into this store today and saw that Subway is now offering wraps again. I was very excited to see this as I would be much more likely to consider Subway if you had wraps instead of just bread and flat bread. I attempted to order a Veggie Delite wrap, as I am a vegetarian. I was told by one of the staff that the wraps are only for certain sandwiches. Excuse me? What does that mean? When I asked WHY, she wasn’t able to tell me. I told her that I’m a vegetarian and trying to eat healthy, hence I would like a wrap. She continued to refuse. I then asked if I could get one of the meat sandwiches that allegedly come in wraps, but with meat on the side. I was again met with a NO.

I asked to speak to a manager but none was available. I came back to work and tried to complete your online survey, and after several attempts gave up because the website couldn’t find the store! (screenshot below). Now I remember why I don’t eat at Subway anymore! The level of concrete and idiotic thinking exhibited by your staff is mind-blowing. You tout yourself to be a healthy alternative to other fast food, but when I tried to order healthy I was met with a ton of resistance! What happened to “the customer is always right”??? Why wasn’t I able to put anything I want on the wrap if I was even willing to pay for meat??? Why would your staff be so simple as to not realize that I, as an unsatisfied customer, will now review the store on every website I could find, because of this bad experience and wasted lunch? I would appreciate some answers to the above as this was a ridiculous experience.


FRIEDA ATKINS January 14, 2018 at 2:07 am

January 13, 2018 Saturday at 7:20PM New Haven, CT. Subway at 926 Chapel and Temple St. I patronize Subway all the time. On this cold night, I and my great- nephew was waiting for the bus over an hour. So I and my great-nephew walked across the street to Subway to get out the cold. As soon as we walked in the young guy behind the counter asked “Can I help you” I said no. William whom the police said was his name said to us in a hostile tone then you have to leave. I replied that I patronize Subway all the time. William said get out and I said call the police or I will call myself. William walked from behind the counter with a bottle of liquid , then swung the entrance door open telling us to get out. I had my back towards him when he began spraying liquid on me. Then the Police walked in and told me that I cannot stand in Subway if not purchasing anything.
I told the officer that I patronize Subway all the time. Officer asked if the customer Service asked me to leave and I said yes. The police said I could be arrested for standing in
Subway and not purchasing anything called loitering. Police asked if I ever been arrested before , I said never been arrested and do not have a record. I asked the officer if I could press charges against William (don’t know his last name ,officer couldn’t pronounce it).
for assault. Officer asked if I got hurt, I said no but I do not know what he has in the bottle.
Officer asked for my I.D which I gave to him. Officer talked to William then officer called
me away from my great nephew saying that if I don’t purchase anything at the particular time I cannot stand in Subway and can be arrested for loitering. officer went on to tell me that I was banned from Subway at 926 Chapel and Temple st. because William did not want me there. If I go in Subway at 926 Chapel St. New Haven, I will be arrested. Fire William, No people skills, need training in customer service, bad for your business. I work everyday with the homeless population and know how to talk to people. Fire William at 926 Chapel and Temple St. Whose the manager there?


Megan October 30, 2017 at 12:57 pm

Thought I should try letting the Subway corporate office know, they overpaid a new part time employee at the Benwood, WV location by about $25,000. That’s right, she got a deposit of $25,000 on her pay card about a month ago. They’ve been spending it too, thousands so far.


steve October 14, 2017 at 6:28 am

this is how Subway handles customer complaints.PLEASE READ TRUE STORY. i have been going to subway since they one location close to my house i visited almost every day for lunch,then at nights.a new owner comes in and things start to change,good help left,and portions of food that were served were half of a normal other location,and then when i got chicken sandwich it was all frozen solid put on a bun,and when i purchased 12″foot long new carved turkey actually 3 of them sub corp says at least 6 oz of meat. i got 3.5 and max 4 oz on 1 sandwich,so when i file a complaint with subway direct customers service complaint on their web site,what i got back in return shows how subway does not care about their name,or owners actions at all.what this owner did to me was instruct his employees to make me the worse sandwich and short change on purpose so if i got mad i wouldn’t come back.and his employee who likes me told me this,because i filed a complaint about him stealing meat from customers that pay for a $9.00 i here this and how my complaint was handled and ask customer corp service to help me out,because i complain about a store stealing portions for more profit and not getting what you pay for is theft by deception. so i get a response from the owner now of this location today to my personal e-mail which i gave subway corp only,i get a threat from owner to stay away from his location,do not come back,and any more complaints i can speak to their attorney.the woman who wrote this to me,is the woman who called me the first time i filed a complaint was very rude to me,and said don’t come here anymore because i filed this complaint,she got all of my personal info from corp,they shared my personal info with out my permission,then first i get a rude call from this woman,now i get a threat e-mail from her,and this personal info she used she got from subway corp.and now i guess any subway can do as they wish,refuse to serve a 64 year old man because i complained about them,and from start they didn’t like it,so in return i get made the worst sandwich that they told their employees to do,and all i asked subway to do for me was find out how this owner can make remarks to you,call you,and make comments to you,then send a e-mail now with a threat.and again all i asked subway customer service for was help..not a war with a owner of a store that goes thru help,and cheats you out of portions,and does not train his employees right.and you bring this to subways attention,i got real nasty results,instead of any customer service at by filling out a complaint,this is how subway responds.hope this helps people out.thanks for reading


Adrienne October 11, 2017 at 5:12 pm

I’ve been a customer at my neighborhood Subway for upwards of 25+ years. The current manager had been very friendly until the past six weeks. Suddenly she doesn’t speak to me or acknowledge me at all. Today when I went in for a sandwich and a drink she defaced my receipt with black market crossing out the identifying information so I can’t go on the website, leave a review and get a code for a free cookie. Why would a manager do something like that? My local store is #2486-0 in San Bernardino, California.


Adrienne October 11, 2017 at 5:14 pm

My review should say “black marker” rather than “black market”


Kathy Fisher October 9, 2017 at 1:00 pm

I want to file a sexual harassment complaint against the subway located at Walmart on Eisenhour drive, Hanover, PA 17331. If you do not care who buys your franchises then there are better competitors to purchase from and there are more issues in the Subway then you are aware of. My daughter recently started working for “Jason”. Jason has his sons working for him and these boys are calling girls sluts and XXXXXXes and he wont do anything about it and he decreased my daughters hours down to 1- 4 hour shift. He was informed of his sons behaviors and does nothing to them but is pushing my daughter out of a job. she never missed any days and came in when asked. I will take this sexual harassment complaint further. I will even complain on facebook!


Randall October 2, 2017 at 7:17 pm

I need someone from your corporate office to contact me regarding a legal matter involving a couple of employees one of them is my 16 yr old daughter.


Don Thompson September 1, 2017 at 3:01 pm

Hello my daughter just called me crying her eyes out because she got fired from Subway, she has never missed any work she put her heart into it the job and her boys won’t give her any reason why.
This is unacceptable.


Don Thompson September 1, 2017 at 3:03 pm

I mean her boys won’t give her a reason why.
Don Thompson 920-309XXXXX thanks


Adrienne October 11, 2017 at 5:16 pm

My daughter was 30days in to her probation period at her local store. One week the manager was telling her what a great job she was doing; the next week they didn’t schedule her to work at all and on payday they let her go.


Lucy December 13, 2017 at 2:22 pm

The same thing happened to my son today. The manager hired her friend and then text my son that he was dismissed. He had only worked five times, never late and received a ton of compliments on his work.
Never eating there or at any subway again.


Steve Kessler August 29, 2017 at 5:59 pm

I am a very loyal and frequent Subway customer. Several months ago I began noticing the unavailability of the honey oat bread – first at one location and then at others. Besides being a very tasty bread, it is probably the healthiest. Since Subway is known for one thing : Quickly prepared tasty sandwiches, it makes no sense to eliminate a healthy bread option. My local stores have said they have no say in the matter, so I am e-mailing headquarters. Please, please, bring back the wonderful honey oat bread. Thanks, Steve


Michelle Sheffield August 16, 2017 at 2:05 pm

While waiting to cash my purchase at the Subway restaurant on 14th Street in NYC, a homeless man came in and ask me quite aggressively to purchase something for him and that he was hungry. He smelled really badly and to avoid the scent or type of altercation I told him to speak with the people behind the counter. I paid for my pizza and proceeded to sit down. About a minute later he approaches me and ask me why I embarrassed him by telling him to speak with the people behind the counter. I immediately told him to please get away from me and to speak with the people behind the counter and to please leave me alone. He then immediately started waving his hands in front of my face then he puts up his fist telling me that he was going to fight me. I am looking at the people behind the counter and telling them to please do something that this man is trying to attack me. They just stood there looking at me doing absolutely nothing. I got up from the chair and faced him and again I ask them to help me but they did nothing. I then turn to him and said that I was going to call the police. He told me that he didn’t care and that I should go ahead and call the police then he spit in my face. I was so angry and I wanted to kill him but I thought about the fact that he might possibly have a needle or knife or some weapon that could hurt me so I just looked at them run out the door. Again no one behind the counter did or said anything. I was screaming at them asking them if they were serious with what was happening here but instead attended to another customer that came into the restaurant and they proceeded to serve them. I did call 911 and the police came but of course the gentleman had already left. They ask for a description and the direction in which she went. To make matters worse I asked the owner if I could use the bathroom in order to wash my face especially since the EMT personal over the phone said that I should wash with soap and water. They turned around and told me that it was against the store’s policy to allow customers into their bathroom. It was the police that had to insist that they allow me to use the facilities. I did go to the hospital to get medical care. At this point in time I am so traumatized and angry and I am seriously thinking about possibly going to take a defense class and also walk with mace in my purse or pepper spray. The owner called me on Monday because of the reviews that I posted and all that he told me was that his employee should not have done what they did and that he was going to speak to them. After talking to the corporate office, i was told to allow at least 48 hours so that the video could be reviewed and that this issue would be forwarded to the district office. Please advise as to how this situation is going to be dealt with. this is too serious a situation to sweep under the rug.


Louis September 3, 2017 at 8:29 pm

First of all order yourself some Mace you can get it on Amazon, you don’t need a defense class to carry mace with you these day’s. Second of all you should see a Civil Legal Counsel to see if you have a case since the situation occurred inside the Subway establishment.
But if you would have had your Mace on you, that would have resolved the problem. And after you used it walk out of the store and enjoy your meal at another location in your car or at home.
By the way I carry mace with me and I am a Man and I also have my Daughter carry it with her you can carry it pocket hand size. Get a new one every 6-9 months, just to replace the old one from carrying it around for so long. And test spray it, but don’t let it blow back your direction.



Allan August 12, 2017 at 2:02 pm

I’m writing again,try this Subway site.Went into local one(.12309-0),coming here since opening..Purchasing several sandwiches.Told them I needed Ranch Dressing on two of them.Well they are cashing me out,I noticed NO RANCH!So I say to woman,wish you would either let me know or maybe post a note stating they were out.This male co-worker
starts yelling we don’t have any,deal with it,and why don’t I go get my own!!!!WH!AT!!!!Got refund,he takes the bag of sandwiches from me and proceeds to kick it across the floor behind the counter,His eyes were bloodshot,maybe testing needed!Contacted Corp.Had local dist, free meal only!Over yrs,bought $100’s for athletic events,etc from this location.Allan-Austin,Tx.


Marsha July 18, 2017 at 10:19 am

My son got is first job with the Subway near our home. He has been working for the company for three (3) weeks (a total of 6 days). He receives a text message from the supervisor sometime between 9:45 pm and 10:00 pm asking him to call her. He calls and she explains to him that they had enough people and since he was the last hire they will no longer need him. She also stated that he was not working fast enough, and that she talked to the other associates they all stated that he would not workout.

My son stated that they explained to him on his first day that there was a 90 day probation period. What I don’t understand is all the associates started their position with Subway knowing what they need to do and learned everything in 6 days? I will say NO!!!

I found the supervisor to be very unprofessional. Why would you text your employee at 9:45 pm and ask them to call and explain to him he no longer has a job. She could not arrange a meeting to explain to him why?

I am very disappointed with process and very disappointed that my son was not given the opportunity to better himself to make a difference with Subway.

At this point in time Subway does not need my business if making sandwiches fast is more important than helping a teenager learn and grow.

If this is how typical corporate American works shame on you. And something needs to be done about professionalism, like say teaching young adults how to handle situations and not using the text message as a means of communicating with your employees.

Needless to say I am not a happy parent and as I explained to my son stay positive and true to yourself. I will not have my son be unprofessional towards a company and/or another human being.


Lindi July 20, 2017 at 7:11 pm

I’m sorry to read of your sons situation with Subway and even sadder to admit that my daughter is going through something very similar. She has worked at the Subway in Signal Hills, Ca. for nearly 90 days give or take but has had the worst experience ever almost the entire time of her employment. It to is her first job and it scares me that she may be forever traumatized by the hostile environment she has been working in. Today I await her call to see what happened at work, and If she has made the decision to end the torment. She has been written up over 10 times, never once given a copy of any write up and the write ups range from her not smiling properly to being to slow and so on. She has been humiliated in front of customers by repeatedly being told she is slow and/or questioning every little thing she does from putting 2 sandwiches in a oven (per customers request) to handing a customer their cup of soup without a bag (again per customers request). It absolutely appalls me that this is happening to anyone let alone my daughter. I came upon your post today after doing research on the labor laws and looking into possible labor law attorneys as I can’t sit by and allow this to happen to another person 1 is too many. I wish your son the best and hope that he finds employment with a company that appreciates him.


Adrienne October 11, 2017 at 5:20 pm

It’s the same here in San Bernardino Ca. Treated my daughter great, then BOOM 30 days into her probation they let her go. She showed up to work on a moments notice even when not on the schedule; was told one week she was doing great…the next week they didn’t schedule her and on payday they let her go. Subway’s hiring/management practices are substandard.


Charles Lindblom July 18, 2017 at 9:58 am

I went to the Subway store on Jones Hill Road in West Haven Ct. Yesterday at about 12:30. I ordered a tuna 6 inch, a cold cut combo 6 inch and a club salad. I dropped the salad off to my daughter at work and went home with my grandson to have our sandwiches. My daughter called me and said she could not eat the salad because the lettuce was brown and threw it away.
When I oponed our sandwiches, I noticed the lettuce was old and brown tinged. We disassenbled the sandwiches and ate them. If the lettuce is turning what else is tainted in that store.
This is just to let you know you have lost 3 good customers because of this.


Alex Lielbardis July 16, 2017 at 11:00 am

I have a grievance with the Subway restaurants in China. There are a couple of them I went to in Guangzhou and Shanghai. In GZ, when I ordered an egg salad foot-long, the server put only one scoop of egg salad on each 6 inch half. I informed him that each half takes 2 scoops instead of one, and they certainly do at the restaurants in Canada and South Korea. In Shanghai, when I ordered the bacon foot-long, the server put only 4 strips instead of 8 in the whole sandwich. Again, I had to instruct him that 4 strips go on each half. Of course, I told them to scrap the orders at these points and walked out. Apparently, customers are being cheated or these clerks haven’t been trained properly. I’m unsure, since I’ve only been to three Subway restaurants in China so far. The branch in Taicang, Jiangsu, prepare the sandwiches the correct way. Anyway, be alert if you happen to go to a Subway restaurant in China while travelling there.


Jazmin Allen July 11, 2017 at 11:15 am

As a local resident of Inglewood CA, I have a few subways located near me but I go to one frequently located at 3561 W. Century Blvd Inglewood, CA 90303 being that it’s next to one of my favorite shops YOGURTLAND 🙂 I will no longer be visiting this location being that 12 minutes before closing a worker complained to us about ” coming in 12 minutes before closing, something she didn’t have time for”. The worker then began to raise her voice asking ” WHAT DO YOU WANT?!” becoming frustrated once I began to express “12 minutes before closing doesn’t mean you’re closed”. I then called the next morning to get a corporate number and one of the workers said ” im not going to give you the number but you can call back later” and hung up. Very unprofessional!!!!!!!!


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Donavan Patchett June 9, 2017 at 3:22 am

My name is Donavan Patchett and I want to tell my husband’s story. He started a huge weight loss journey almost a year and a half ago. He started to eat portioned meals. For lunch he would always eat a 6″ subway sandwich. Along with a lot of exercise he lost 250 lbs. We had almost over a 1,000 subway points. In the little town that I live in Wyoming, it is very hard to find a healthy option for eating out. We have everything Burger King, Arby’s, McDonald’s, Taco Johns, Taco Bell, and Taco Time. We even have a Sonic, but Subway helped my husband eat healthier, and more confident in making healthier choices. Thank You subway! If you ever want an Average Joe spokesperson email me and ill have my husband contact you. He is an inspiring individual and he would help anyone wanting to lose weight or just start eating super clean and healthy.


Monika Attmore June 3, 2017 at 4:43 pm

Hi, my name is Monika Attmore, phone number: 626.376.XXXXX

Dear Representative,

I was very disapponted in your service at a local Subway location (1263 N lake ave. Pasadena, Ca 91104 ).

After ordering a foot-long sandwich for 6$, and half-sandwich combo (which comes with chips and a drink), at checkout, I was told I could not have my drink, even though the special was advertised in the location.

This is very poor Customer Service, which I am bringing to your attention, and was told the same thing happened by another customer who overheard the incident.

Because of this, I requested a refund for the half-sandwich combo, which took the employee approx 10 minutes to accomplish.

I have been a customer of Subway for quite a while, and I am dissapointed by this experience, and your location not honoring the posted ad.


Rivera McCollum June 2, 2017 at 10:05 am

Hello i am a current employee of subway in manchester nh at the valley store location, i was recently suspended for a drop that went missing. I was told they would review the tapes and then i could come back to work if the tapes showed i didnt steal the money. Well its almost two weeks later and still nothing my manager hasnt called me or said anything about the situation. I havent been fired or anything just wondering what should i do about this because its a lil funny to me because im the only black employee that is there.


Johnny April 25, 2017 at 10:56 pm

So I go to a popular well knowned subway on Madison ave. in Bridgeport CT. The server (Indian guy) was a good server. BUT, another clerk (female) was cleaning the station. They had their veggies on the top counter so I tippy toed to see which veggies were Available; she automatically assumed I put my nose in on her containers. By video it should show I tippy toed. She kept blaming me for it as if she was serious.and claiming I crushed her chips as if she was mocking me because I’m a heavy set Asian male. So I proceeded to my order and she demanded me to go to another subway on spot. Then admit to playing around when I said I’ll go to another location. I felt victimized by a subway employee that seemed like a superior, and I don’t want nothing but good service. It really ruined a good day I was having because nobody likes to be blamed for something they did not do. THANK YOU FOR YOUR TIME SUBWAY..


Jessica Richards April 19, 2017 at 4:51 pm

Hello my name is jessica and who ever this may concern i was a former subway employer at store # 16343 and i got called in for a meeting today 04/19/17 to be told i was being taken off the schedule when i asked why i was told because it wasn’t working out it was for the best because of me being pregnant and to come back and apply after i had my baby after contacting the 1-800-888-4848 number the guy filed every thing and the owner called me to tell me i was let go because it wasn’t working out and i said i was told it wasn’t working out and it was for the best because of me being pregnant the 3 weeks i did work i done everything i was told and worked my hardest and then she said that she had to call the store manger back because of miss communication and i said why would she tell me to come back after i have my baby if i didn’t get fired for being pregnant the owner had nothing to say to that but she had to get off the phone and call the store manger and she would call back i feel that this is trying to be covered up and being totally ignored and that all this is ok could someone please email me back or call cause i feel i have been treated very unfairly


Tom April 20, 2017 at 4:29 pm

Hey Jessica,
Subway corporate doesn’t care about you or your baby. You should call a lawyer because if you were unlawfully fired you can absolutely take your local Subway franchise owner to court.


Anita Hockaday July 10, 2017 at 9:44 am

I was fired at my subway because I felt like what they was doing to me was wrong. They cut my hours to 2 days a week and yet rubbed me having a son in my face saying I needed the job. I made a complaint to Headquarters and got fired on a Sunday because they needed me to work the weekend. I think the best thing to do is to sue the owner because subways stick together. At the subway I work if your aren’t white or engaging in sexual favors you won’t get ahead. And in my eyes that is completely wrong.


KG April 12, 2017 at 7:22 pm

To Whom It May Concern,

Please see my Yelp review (truncated below) , in lieu of an experience incurred just last night at: Subway – 2805 S. Figueroa Street – Los Angeles, CA 90007

Please fwd this to the appropriate parties.


As luck would have it, my “better half” somehow managed to sway my dinner place of interest and (as always) somehow we ended up here.

NOTE: * * * It’s best those reading know in advance that THIS PLACE IS DEPLORABLE!

Walked in, to a line & took swift notice of 2 employees behind the counter; 1 male & 1 female.

Upon placing our orders things went swiftly, until that is, the young lady & her male companion ahead of us attempted to pay & depart upon receiving their orders.


The gentleman behind the counter, who moments later identified himself to be Julio — THE MANAGER!, while clearly older in age (enough to discern right from wrong) attempted to flirt his way to the finish line, informing said female customer that “her meal was on the house, simply because she was too attractive to pay,” ….ogling her to the point of discomfort.

Disturbed — is hardly enough to adequately encapsulate this woman’s disposition after being blatantly presented with this man’s unwanted sexual advance(s) while attempting to grab a simple bite to eat & while she FULLY DECLINED his offer, the female employee providing this schmuck assistance was left to stand idly from behind the counter.

As if things weren’t already AWKWARD & UNCOMFORTABLE enough, w/ attempt at obtaining a co-signature for his farcical shenanigans, Julio sought to my partner & I for redemption, asking us, “if we thought this woman was sexy” as she departed & bearing the number of other women in line behind us that not only witnessed this mind-blowing manifestation, but went completely unacknowledged — our mouths DROPPED!


We don’t cosign on sexual inequality nor do we applaud lewd, sexist behavior.

For what it’s worth fellow Yelpers, this location is blocks from USC w/in the “University Park” vicinity just outside of DTLA. Resting between KFC and Domino’s directly beside Goodwill, I feel it best you know the location if attempting to avoid catching a case.

Since, however …..the topic of “cases” has managed to waft its way into this review, thinking he’d jar Julio’s memory towards the ramifications of his HIGHLY unorthodox antics – my partner advocated “free meals” be provided to ALL simply to prevent this guy from incurring a lawsuit, further expounding on USC’s proximity to the eatery & the ultimate fact that its campus CLEARLY encompasses its fair share of law students & still,… ineluctably clueless this fool replied:


Full review located here:


Response Appreciated.



Samantha April 12, 2017 at 5:38 pm

I went into ur location on irby st in Florence sc ur manger put me on trust pass because she mad I didn’t want her to fix my sandwich…… Where they do that at?????? I’ve worked for subway for fifteen years and this is the worst I’ve ever seen it… I will never spend any of my money at y’all locations ever


anonymous April 4, 2017 at 8:20 pm

To whom it may concern

I am a concerned parent of a Subway employee. (Actually former employee she will not be returning). I repeatedly asked what company policy was regarding this incident and no one could tell me.
On Monday April 3, 2017 at approximately 6:40pm my teenage daughter complained of feeling ill and then vomited while on the clock. She then proceeded to tell her coworker she felt dizzy and sat down. According to my daughter the coworker asked her if she was alright and she said I don’t know I feel really dizzy and he told her to sit down. She states everything is fuzzy after that. At 7:55pm I receive a panicked call from my daughter stating that work sent her home after “sleeping” on the job. I asked her what happened and she told me the above statements. I then call the manager (whose name is $&3@!) and asked about the incident. Her words were that I just arrived after being called by *%# (the coworker) and when I arrived she was awake but looked really pale. She the told me that my daughter was “asleep” for over an hour. I asked why no one called a squad or notified her parents. Her answer was I just arrived at the store. I then asked why the coworker didn’t call. She didn’t have an answer but then gave the phone to the coworker. The coworker then proceeded to tell me that my daughter left on break and when she returned she “smelled like weed”. He said she went back to work and everything was fine but then she vomited and stated she didn’t feel well and sat down. He said she was really pale and looked dead. I asked why he didn’t call her emergency contact or a squad and he said “I called $&3@!.” (The manager) He said I’m a parent also and would want to know if my kid was with the wrong crowd. I asked what he meant and he said “Never mind”. I asked numerous times why no one called emergency medical personnel or my daughters emergency contact and never got an answer they kept saying she was so pale. But when I asked if they were so concerned why did they let her get behind the wheel of a motor vehicle and drive without calling anyone and they quit talking to me. I took my daughter to be evaluated at the emergency department of the local hospital and she was dehydrated and her blood pressure was elevated but was cleared to return to work with no restrictions on April 4, 2017 but I fear for her health and welfare if heaven forbid another incident like this arises so she will no longer be employed by Subway.

Thank you
Concerned parent
Please do not release my email or name or any identifying information.


Gigi March 30, 2017 at 9:28 am

Just saw a Subway poster in a Subway store that says: “Eat More. Meat-Less. Try our tasty Vegetarian options like creamy tomato basil soup and a tuna sub with your choice of fresh veggies.” NEWSFLASH SUBWAY – Tuna IS meat and Tuna IS NOT vegetarian!! You may be confusing vegetarians with Catholics practicing “meatless” Fridays during Lent but make no mistake – TUNA IS MEAT AND VEGETARIANS DON’T EAT IT!!


Abdallah hamawi March 27, 2017 at 1:51 pm

Well I was coming into the mall there was a subway in the mall as soon as I opened the doors one of the subway employees comes up to my face screaming at me telling me lets go let’s fight while he was poking my face I went over to the store to talk to the managers named zach and Chris they informed me that the worker was not on the clock and that for some reason I irrated the worker to start the problem when I just walked in to the mall I used to work for that subway but I didn’t want to work there anymore bc of the workers so I quit awhile back and once I was asking for my check I sat in the store from the morning to 4 trying to pick up my check but they wouldn’t give it to me and when I tried to contact the owner he kept saying sorry not my problem so I’m coming to this website to make a complain about this subway I hope someone hears me from corporate bc this subway is just corrupted with bad employees and there owner does not follow subway rules this subway is located in Dearborn,MI


Colleen Shockey March 26, 2017 at 10:13 pm

I love subways, and have never had a reason to walk away; until now. There are now Subways that are bowing to the demands of Muslims and not offering pork or bacon. I am quite disgusted, and will no longer support Subway for that reason. There are many of us out there, so choose wisely Subway, or pay the consequences.


Shannon March 25, 2017 at 10:55 pm

I started working for subway 48562 on Feb. 1st. I finally received my 1st paycheck on March 22. I was told that giving my birth certificate would be ok since I lost my social security card. When talking with corp, they told me I wouldn’t get a paycheck or I would not be in there system without my social. It was the vkc way they said. On March 15 I had a manager tell me that if I make a sandwhich the wrong way she will take it out my pay. I’ve called Corp right after that and like the half a dozen other times I have called and complained they have not returned my phone calls. I still have my shirts and two keys to two different stores that I worked for. No one will email me or call me back. I didn’t quit and wasn’t fired, they were suppose to call me back and tell me where I was being transferred too.


Louis March 19, 2017 at 4:56 pm

I am a subway customer and am appalled that your marketing department would release the most recent campaign that is derogatory towards Italian – Americans. I am not Italian but can not believe that in the year 2017 there is the negative portrayal of Italian Americans as mobsters or thugs. I am dispappointed and will not visit (nor my family) visit your locations based on thinking something that can be offensive to over 17 MILLION Italian Americans. There are many more creative ways to advertise your Italian hero sandwich versus then the inane and socially ignorant manner that you currently are doing. Imagine you portraying a product indigenous to a specific nationality in the same manner…… whether Jewish, African American, Middle Eastern, Asian……..
You show young Italian men wearing leisure sweat suits and white tee-shirts with chains…. sitting on lawn chairs in front of their city row home street…. very heavy “rough” accents while making up ridiculous stories about Italian- American basketball players from the past- and then having Dick Vital agreeing to be in the commericial! It makes Italian’s look uneducated and street thugs and that is so far from reality other then what you would see in the Sopranos or the old Jersey Shore.
Your company is too big and experienced to know the difference between what is tasteful and offensive. I may be only one voice, but I know I am not the only one who feels this way. Totally disappointed.


bobbi petri March 19, 2017 at 5:46 pm

They have an older man working at the subway in are town and let me tell you that he is the most ruddiest man to work in a public place and as many times I have been there they are very rude to get you on the way. I’M SORRY BUT WHEN YOU HAVE KIDS AND TRYING TO FIGURE OUT WHAT YOU WANT DON’T GIVE MEAN FACES TO MY KIDS. You will lose your customer or even some day your business the way you hire dumb asses.


Lisa March 23, 2017 at 7:05 pm

Thank You Louis!
I am a Italian American and I’m appalled by this commercial! I’ve called Subway Corportate Office to voice my disgust over this! I let them know that I find it curious that when Subway rolled out the Chicken Teriyaki sub that they didn’t have a bunch of Asian people in that commercial nor did they have a group of Mexican people in the commercial for the Subway Chicken Enchilada sub! But they feel that this was ok to portray Italian Americans this way?! God forbid if Subway should come out with a Fried Chicken Sub with watermelon balsamic vinaigrette dressing and leafy greens…will they have black people promoting it? I think Not!


Sandra Compton March 17, 2017 at 2:54 pm

When i bring my daughter inlaw to pick up her check the boss franny says checks can be picked up after 2pm is 245 and no boss with checks. I have a doctor’s appointment at 330 now I’m going to be late for my appointment. This us not the first time this boss has done this. This boss sucks she cant order enough breads and meats this store is always running out of food. When i ask to speaking to the manager she is NEVER here insead it’s more important to be at other subways that are closer to her home. She needs to let go of this subway store if she can’t be a real manager. I was a manager for a TA truck stop and this boss makes your establishment seem to enjoy having idiots for Boss. Its making you look BAD as a company. Yes i am very upset not because she can’t show up with checks but she never around to work like a boss should.


Sandra Compton March 17, 2017 at 3:03 pm

Store location 300 vanhill road Greeneville Tennessee roadrunner market franny is managing this place please look at her time card she leaves her self clocked in when she’s not there. She’s a terrible manager. Please look into her as manager.


Shayne March 16, 2017 at 8:45 pm

I visited your store on Wednesday, March 15, 2017, and I gave your cashier a $20 bill. I bought a $5 sandwich and received $15 change because your “card reader machine was broken”, conveniently. When I went to purchase a metro card the following day, I gave the MTA clerk the $10 bill and it was a counterfeit. That counterfeit was given to me by your store cashier. I am a full time student and unemployed and that was my only money given to me by my father. It’s truly disgusting you would take advantage of people this way. I will be reporting this to BBB.


Shayne March 16, 2017 at 8:48 pm

Store also does not charge tax if paid with cash but charges tax if using a bank card?? This store location is

4 Metrotech Center, Brooklyn, NY 11021


Joseph Matkowski March 15, 2017 at 6:35 pm



Lizzie M March 15, 2017 at 5:51 pm

I have been working for subway store #66071 for about a year now. Since I’ve been employed here I have been harassed , judged, pushed around and put in uncomfortable situations by managers. Also working with situations that a manager should step in and take care of before it gets crazy and which it does. I feel like my managers manipulate and out smart the system in majority ways.


Rebeca De Assis March 15, 2017 at 2:02 am

Rebeca De Assis

Citrus Heights, CA 95610
Trials4redemption at
March 14, 2017
Dear Subway Executives
CEO: Fred DeLuca
CFO: Peter Buck
COO: Don Fertman

I am absolutely traumatized by my last visit to your restaurant I witnessed an employee urinate on the floor and then she wiped it up with her apron. When I complained to the store manager Melissa. I was made to feel as though my complaint was not important. I told Melissa that this is a bio-hazard and Melissa replied by saying that the employee was new and that she had a medical condition.
I personally understand what Melissa was saying but I am so traumatized right now that I can’t believe this. I felt like I told Melissa how to do her job. I am never walking into a subway again. I am concerned about the public safety and if I don’t get a response from Subway Headquarters I have no problem with contacting my local news station in Sacramento, California to protect other people from this Subway Restaurant at 913 K Street Sacramento, CA 95814. Thank you for reading this letter and responding at your earliest convenience.
Warm regards,
Rebeca De Assis

Receipt Information:
Subway #5775-0
913 K Street Sacramento, CA 95814
Date: 3/10/2017 Time: 8:04pm
Store manager: Melissa
Host Order ID: 623-310-174285
Amount $15.30


Scrooge McDuck March 17, 2017 at 3:27 pm

I am, not buying your story lady, I was there that day, it was Rebeca who intentionally urinated on the floor, she tried to make herself slip in it “with what I am assuming was going to be a lawsuit” I overheard her tell her kids that “I cant go back to work and I AINT GOING BACK TO JAIL”


Donnie Shorts February 27, 2017 at 11:58 am

I just wanted to contact you and let you know that my girlfriend went into your subway at 11;29am today 2/27/17….She had told me that the person that was serving her was very rude, he was good until she mentioned about needing another sub….which was the 12 inch tuna sub….and she had gotten me a 12 inch spicy Italian sub.i feel that it is inappropriate when a customer asks for something, then asks for something else, and having a Subway employee telling the customer that “they didn’t say that” is wrong. She told me that it took everything she had not to tell the Punka** how it was, and I am adding Punk a**….not her…….I work in the food industry…and my opinion is you treat your customers like gold….The customer is what makes your business what it is…..The Subway that she went too was the subway in York County….on Greensprings Ave.17404……I looked at the receipt and the disrespectful gentleman’s name is Tyler…the Subway number is #509933-0……i hope that the store manager will talk to this employee, and let him know how important the customers are to the Subway Company….thank you and I hope that this gets resolved.

thank you

Term ID Trans#1/A-77236


Kelly Wander February 15, 2017 at 8:13 pm

Hello I have sent emails to what I think or thought was a corporate email of some sort. Maybe yes or no. Really not sure. That is the reason for this email. Please and thank you can someone tell me WHY I was terminated for doing the right thing? On applications I am completely blank when it gets to my reason for being terminated. With no answer from Subway I can only assume that my termination was based on an employee doing the right thing. That’s not real. My schedule, dayss off, my beautiful life at Subway came to an end when I reported the use of expired product and other issues. Everyone knows if you upset cause waves even for the safety of customers and the subway name it could cost you your job. At store #6268 . People need to have more compassion, more empathy for eachother. What happened to work hard, stay honest. Rainbows and butterflies.




vincent lipscomb February 14, 2017 at 8:18 pm

my 17 year old daughter was a worker at one of your shops in edgewood md and was forced to have sex with a coworker we contacted the mgr to no avail i will be getting a lawyer an the police involved this happend on company time yall so lucky i didnt bloody up your f-king shop


Lindsay February 8, 2017 at 11:30 am

I worked for the Subway here in New Salem, PA for 4 months. The whole tim I worked there I was never given any of my tips..(they have a tip jar located right next to the register) and no employees see any of that money!! Tell me how legal it is to work underage kids and never give them a break the enti time they work..They also have a Manager that is pure white trailer trash!! She weighs about 400 lbs and all she does is pig out and play candy crush on her phone!! I’ve caught the Manager stealing on numerous occasions and nothing seems to happen.. Also, they are very dirty!! They use the spasms knife for all sandwiches and they ar constantly cross contaminating!!


Sharna January 29, 2017 at 9:44 pm

I went to the Subway in Kernersville, NC on Union Cross Rd. I am not sure of the store number. Anyway, I had a coupon for a footlong sub for $6. The expiration date was 1/29/2017, which was today. Since today was the last day to use the coupon, I figured I would not have any problems using it. Well the person working the drive thru told me that since it expired today, I could not use it because their system would not take the coupon. So I left and went to another restaurant all together. I really feel like Subway gets great pleasure scamming people with coupons. If the coupon expires on a certain day, the day it expires should still be an acceptable day to use the coupons. I am not a big fan of subway because you all cheat people out of subs and the amount of meat that you put on them. However, my children loves subway. So needless to say, they were not happy when I told them they were going to eat somewhere else. I would like to get another coupon to use from corporate because I lost out on the use of this coupon because this location failed to do their job and I should not have to suffer for it. I will not go to this location ever again. We have 3 other locations in my town so I would rather give my business to the other franchise owners than to give to this franchise owner.

Kernersville, NC


John Stone January 13, 2017 at 1:52 am

I am so fed up with the subway in our small town of Thurmont that I had to complain. Store number 29369. The help you have hired are young which age is never an issue until they always state in the last 2 hours before closing they are out of something versus making it. On over 5 occasion’s now you have not had usually breads, but sometimes not ANY cookies at all. It was 730 one evening when you were to be open until 10 and I ordered online and of course I didn’t check my order so I had to wait until I arrived home to find out I lied to my daughter. So instead of having integrity and telling me the truth they would rather roll the dice and hope I wouldn’t bring it up, intentionally stealing considering they knew I wasn’t getting what I paid for.
I went another day to find out the sub of the day they didn’t have anything other than flatbread or wheat.
Today topped me off. I was down for the past 2 or 3 days with no appetite after receiving the worst kind of news when you have abnormal white blood cells.
My daughters favorite restaurant is subway and I was starving so I said let’s go. Now, understand my daughter is 4 and I am going through a life phase and making her happy is what I needed. So u came to your store the same one referenced above and after 2 or 3 minutes one young gentleman came from the back laughing I could hear another girl further maybe towards the exit or smoking area whichever you call it. But before I even ordered he said I hope you like flatbread it’s all we got left. This was at 8:45, still an hour and 15 minutes before closing. So I told my daughter we once again as we have on several occasions that she can get just the meat thrown in paper or go somewhere else and instead she cried I cried and it is just a failed endeavor to my horrific week. I am taking these events to our town meeting to have this mismanaged restaurant removed from our town. You are degrading these kids to accept failure by being able to misrepresent their company themselves, and to disrespect customers. I have had issues with the handling of food at location in Frederick, MD located on north market St where I got really sick from a seafood sub. I love the family who runs it but as in there culture things should be done more sanitary and a surprise inspection should shut them down. They leave food out on counters eat while working, no gloves etc.
The location In emmitsburg, MD well I’ll never return there for some of the same reasons as the Thurmont location mentioned above. You guys are falling apart and need to find a way to govern your own name and protect it. My daughter loves your restaurant but until a settlement is agreed upon, preferably by speaking by phone with a conclusion through a written correspondence, through your office of the president, or highest level of complaint is agreed on by my family and I.
I broke down in the middle of a parking lot, in front of my daughter, who I’m supposed to be invincible to. You have no idea how bad this last lack of responsibility on your store has brought me this evening. I have been having asthma issues and the breakdown put my body through a great deal of stress and strain on my lungs. I can send the doctors information tomorrow.
I have not yet got an attorney im not looking that far into this yet but something that will satisfy my daughter, wife and I so we can try this again as a family for MANY visits not just once or for a week even.
Ultimately here are my complaints:
1. Sanitary conditions caused me to throw up, leave work early, pay for an urgent care visit. My 4 co-workers can attest.
2. False advertising due to no supplies.
3. Theft by not having the integrity to say they were out of stock or didn’t want to make more.
4. Staffing not wanting to work, horseplay, and alway on break mode when I come in.
5. Not only having one, probably the lowest demanded bread in a shop that thrives on fresh bread. Over an hour until closed.
6. Mental and physical harm brought upon myself in this critical time of life.

John Matthew Stone
John090700 at


Tyler Sullivan January 6, 2017 at 2:46 pm

I was formerly employed by Paul Silva LLC (DBA Subway). I am currently in the middle of a lawsuit with him, and he is not sending me my W-2, making it impossible to file my taxes!! Not only has he screwed me on wages, but he screwed me out of my taxes..

The former location was 68-72 Auburn Street, Auburn, MA 01501

This location has now become yet another subway location, run by a new owner!


Keia January 5, 2017 at 11:13 am

My name is Keia and I went into Store #55273 on West Florissant at 8:55pm on 1/04/2017 the store is not set to close till 9:00pm. It was a young man walking outside locking the door from the outside I hear a lady cussing and going off, I was wondering what was going on ; I asked him if they were closed and he replied yes, the manager told us to close they were cleaning up “we are ready to go”. I replied it’s not 9:00 where is the manager he replied he’s in there if he comes to the door. I continuously knocked on the door and the man looks dead at me while continuing moving around and cleaning up and yells “we are closed” I’m standing outside and the freezing cold on the other side of the door yelling can you just come talk to me. He didn’t come to the door, I even have a video tape after standing in the cold for 5 minutes. I walk back to my car the young man that walked out the store and locked it from the outside was standing outside talking to someone with the smell of marijuana coming out of the car. When he came outside and locked the door from the outside to come and talk to someone within those 5 minutes my sandwich could have been made. I am highly upset. I have to stop working and take time out my day and write a letter because someone that doesn’t deserve to have a job doesn’t want to service me like they should. There are people out here that actually wants to work and help people and this is the kind of service I am receiving and I’m spending my hard earned money so that he can have a paycheck.


Steve January 3, 2017 at 9:01 pm

I went in to order a foot-long sub steak and cheese sub for my son. I was told there was not enough meat for the sub and I said that I would like the deal on promotion. It was early evening and the employee was rude and not helpful. He lied to me as when I spoke to the manager at the store she went in the back and got for meat. I said to her that her employees were rude and not helpful at all and told her that she should speak to her employees about customer service. She was not a good manager either. Her excuse was that they have been busy and the employees were stressed. This is a customer service industry and if employees and managers can not show superior customer service they should not be in this job. Another person came in behind me and was unable to get the sandwich that she ordered as well and ended up leaving due to the rude employees. I asked for the district manager and the manager refused to give me this information. I will no longer step foot in this store. I have been a long time customer, but I will go to another sub place from now on. This store is located on Nicollet Avenue in Burnsville MN. Customers beware of the service you will receive.


Maria Hunter December 28, 2016 at 1:48 pm

I work across the street from your subway on 5th and Union in Nashville. I got your text which says any 6 in with 30oz soda for $4.00. I got the 6 in Ruben with 21oz soda and they tried to tell me it is not part of special. If it only means the regular sandwiches, you need to specify. Your clerk understood it meant any, the cashier did not. So, if you are sending me an offer, be clear about what you are offering.


John Bourjaily December 26, 2016 at 3:43 pm

Dear Subway Corporate,
I ordered 2 subway platters from the Subway 14104 Pearl Road in Strongsville, Ohio on 12-24-16 and they were awful. 5 small subs had cheese only, 5 subs had one piece of meat, I had no subs with Tuna as I ordered and got no pickles with my order as In ordered. I had a house full of guests and had to order from Jimmy Johns since I could not leave. I was embarassed for my guests and family I stopped by the store and the manager contacted the owner by phone and he offered 2 foot longs. I was so disgusted with his attitude. I did not take them. He should have offered either all or most of my money back. His franchise should be revoked because this is not the first time. I am surprised you let your standards get this low. He owes me money.

John Bourjaily


Jason Koutsiukos December 21, 2016 at 9:32 pm

The Harassment from my supervisor Tonya fuller-Thorpe began on 12/6/2016 when I arrived at work and was treated in a hostile way. She stated that I took credit for all the success and complements that we have been receiving since I started at the restaurant. She started being very argumentative and picking at every small thing that I was doing. Most if not all were fabricated or seem to be instigating a conflict between us during work.

She stated that I should have shared a 5 dollar tip with her and that if we receive tips we need to let her know and to always share them if we are not there she stated that.
Later that day between 4 and 7 sometime a customer came in as I was cleaning the lobby made a compliment to her and said that the restaurant is clean that she loves that I am always cleaning and that I am very nice to her and her family when they come in. Tonya made a comment that this was probably the first compliment I didn’t pay someone to give me.
That night she became very hostile yelling at me at points and becoming very verbally abusive I smelled alcohol on her breath and asked her if she had been drinking she stated to me to mind my own damn business if I want to keep my job.
She left for the day only to return after closing to complete more tasks she was in a hyper state all day and it became even worse when she returned.
When she returned she began counting money accusing me of making incorrect change to the sum of 70 dollars for about 15 minutes she grilled me. Then finally said she remembered it was a coworker moises pompa. That a guest realized they had received incorrect change and brought it to her attention and then said it was moises and not me to forget about it. Her behavior was very chaotic. She made a random comment to me about if I liked a customer that always comes in the store she said I bet you take it up the as huh it ok I do too. He has a big ass and you know what that means. I was disgusted by her comments and her behavior… After about 30 minutes of banter while I was cleaning she finally told me to leave without finishing my moping. Then I got to my car where she called me on the phone at December 6th 2016 at 10:40 pm she told me if I wanted to keep my job I needed to learn to obey her that she is the manager and I am an employee only as long as she wanted me to be and hung up the conversation lasted 32 seconds.
On Wednesday I came to work and she said she would be leaving to a meeting that I was the best employee for closing she ever had and she would make sure Jason our district manager knows that she appreciates me and this seems to contradict the earlier behavior but I thought things would be better she asked me not to let moises use the register.
Later that day she returned to the store. She had left a label maker and name tags on the shelf. I and moises had made ourselves name tags and she came in screaming about how she wanted to make them for us not to be doing stuff that it was her project. I apologized asked her if she wanted it back she said no that I should just keep it.
She left.
I called her for assistance at 5:10
5:28 in regards to a customer sell on the register and how to change the carbonation tanks.
She called back and asked me if I was an idiot because I needed help changing the carbonation! I explained that I have never done it before and that I was afraid it would explode. She laughed at me
She called me back at 6:29 and started screaming at me that I needed to get it together she was not going to babysit me? She had her own f-ing problems which was a shock to me because I have heard nothing but great compliments and kudos from customers my coworkers and from our district manager on how good a job I am doing. She then asked me if I was trying to take her job and said good luck and hung up.

A little while after that moises and I had the label maker he had tried to add hablo Espanola to his name tag and we were trying to get it to work when she called the restaurant phone screaming about how we were very shady and doing something sketchy she said began screaming that I was a f-ing idiot and that I needed to get my sh*t together?. All rambles because I don’t know what she was talking about. She was on what seemed to be a tirade I couldn’t tell if it was mental or drugs or alcohol or just her.
She hung up on me
I called Jason Highsmith our area director on wed Dec 7th at 6:41 informed him of her chaotic state and that she was being abusive verbally and made me feel very bad he stated I was an excellent employee and loves my work and is glad to have me. I asked to file a complaint and he said he wanted me to try to work it out with her. He asked me to try and if that didn’t work to call him back
Then on Wednesday December 7th at 6:59 pm she called and began very nicely talking to be at points I felt she was going to apologize then she accused me of trying to steal her job and that I was a f-ing stupid if I thought I was going to report her which I’m not sure if she watched me get Jason’s business card and call him or he called her to let her know I was unhappy. She then said I was her shift leader and I’m responsible for the other employees. Nobody at any time ever told me these were my responsibilities. She began crying and yelling at me then she started acting normal and then chaotic again cussing screaming saying no XXXXXXXXT is going to cause her, her job… Telling me to go in the restaurant then outside and all I kept thinking was she can fire me so I just listened this went on my personal phone which she called for 34 min and 1 second during my shift telling me if I hung up I was fired. Towards the end of her ranting she put on a little child I am assuming is her daughter and began coaching her in the background telling her to say to me please don’t get my mom fired please just give some cookies away I didn’t understand then she told me to give cookies away for the rest of the night and hung up. I then told moises after the conversation what happened and that she wanted us to give cookies away. I asked her if she was alright and that this behavior was inappropriate as well as the way she was speaking to me. She said that she had been drinking and invited me to drink after work the behavior was chaotic and it makes me feel uncomfortable going to work. Also being a gay man and being referred to as a XXXXXXXXt in the way she was using the word made me feel low and very sad that I was treated this way I have a right not to be discriminated and to have peaceful work environment.
I finished my shift and went home.
Also I told her on several Occasions I found Roaches in the Restaurant and she stated to keep it to myself
She said she would call the exterminator but they continue to be there I have messaged her and showed videos and photos I have that doXXXXented as well she said just clean them up or kill them and say nothing to anyone.
On December 20th 2016 I arrived at work and was immediately confronted by Tanya Thorpe. She abruptly started a conversation regarding the complaint that I had made to her about an Employee Myah Bellestri using drugs while at work. She told Myah in front of me that I Had accused her of using drugs and told me to admit it in front of her. I was shocked as she told me that our conversation would stay anonymous and from what I know that it should have. She then began yelling and screaming with and without customers in the store about the topic. I told her I felt uncomfortable and that it was inappropriate for her to do what she was doing I continued my shift she then did it again while the employees were all there. I told her that I would not tolerate being belittled and I had already given her one chance to correct the way she was treating me. She told me if I didn’t like it to leave and leave my key. So I did.
At 5:19 pm I contacted Jason Highsmith and left a voicemail about having another issue and to please return my call. I never got a call back
About an Hour later I returned to work to leave my uniforms when she asked me if I quit. And I said to her what are you talking about you told me to leave. She took me outside and began telling me how I was the best employee she’s seen in two years at subway and I was an asset and she didn’t want to lose me as an employee. We talked and I told her I would finish my shift if she needed me to. So I did.
On 12/21/2016 I started my shift when I came in she made a nasty remark to me about how if I dreaded my job so much I should learn to keep my mouth shut about things that don’t concern me. She then said by and left I feel she created a Hostile work Environment. It was a place of constant drama and chaos for weeks now. She has had constant mood swings made offensive remarks to me and I’ve tried several times to work it out with her. I feel that my complaints have fallen on deaf ears. I feel what she did when she confronted another employee about an accusation I had made against them in front of me was unprofessional and frankly illegal.
I have a right to have a comfortable work environment no matter my sexual orientation as well as a safe work environment in regards to illegal substances being used there. As well as a healthy work environment in regards to the XXXXroaches that are constant and not dealt with.
I feel like I was forced to leave my position do to these reasons it will defeniatley cause me financial hardship and stress because of the lack of organization and prompt response to my complaints.

These are the facts to the best of my memory of the events leading up to my leaving Subway as an employer.
I feel I should file a formal complaint with the CRC, EEOC the Health Department Human Resources as you have done nothing to address these issues.
Discrimination is not tolerated Un Healthy Work Environment and a violation of my rights to privacy when there is a complaint against a coworker.
Jason Koutsiukos
Tucson, Arizona


Jim December 12, 2016 at 10:38 am

I see advertisements all over the TV about a $3.50 “sub of the day” at Subway. Unfortunately, some of the stores have increased the amount to $4.00. The Subway at the Freehold, NJ Raceway Mall would not honor the $3.50 price. When you see a national advertisement, I would assume all the stores would honor the price?!


Joseph F December 12, 2016 at 9:25 am

A Subway employee in Long Beach, Ca chest butted me, pulled the table out form in front of me,and threatened to “kill my m-f-ing a**” 3 times, because I told him I refused to listen to him blast his radio in the store playing a hip hop record spewing the lyrics “F-you Nigga MotherF-er”. He told me if i didnt like it, get the f**k out, I told him I was going to complain, he removed his apron,told me to step outside,came back in, literally threw the table protecting me, and cause me such fear, I defecated in my pants. A co-worker,and a customer had to physically restrain him ,telling him he was crazy, and had lost his mind. I called the police, they took me home,filed a report,and I am not yet aware if he was arrested, I am fearing my safety now. There were women in this restaurant, and this music,with its expletives and racial epitaphs was beyond offensive, or appropriate.. Threatening a human beings life, to the point of fear that they defecate in their pants, who came in to a restaurant you work at to have a meal over the customer not wanting to hear F-you motherf-ing Nig***” is inexcusable, and this Subway is located at 321 Willow Street in Long Beach, California. The employees name is Deshawn


Mary Johnson December 9, 2016 at 2:20 pm

I just experienced the most rudest manager at the new SUBWAY ON THE CORNER OF LAMY LANE and ARMAND EXT. by Wal-Mart. I ordered a footlong Sandwich with 2 vegetables, tomatoes and black olives. The lady who said she was the owner gave me 6 black olives. I asked could she put more on? She said you want more and i said yes, is it more? She did and then told told the cashier to add an additional charge. I asked for the manager, she said she was the owner. She then told the cashier abruptly to give me my money and I could give the sandwich back. Said Subway policy is to give 6 olives on a Footlong. I informed her I had been to every SUBWAY in town. She said the workers didn’t care and was probably just putting anything on the sandwiches. I GUESS EVERYONE KNOW EVEN THO I LOVE SUBWAY, I WILL NEVER GO BACK TO THAT ONE. #Rude to Senior Citizens


Gabriella Lollar December 7, 2016 at 2:00 am

I had worked at subway for over a year and it was the greatest experience of my life, until I was treated unfairly by my district manager. Me and all of my coworkers and former coworkers (who have quit because of this) have reasonable explanation to believe that the DM Danielle Lohmar has been fooling around with an underage employee. It has affected everyone who works there since the last manager had left (around October) and the owner never replaced her position and allowed her to run the store as manager and DM which obviously was a huge mistake because now she only has 2 employees left to close her store. I find it very inappropriate for her to be deducting hours from everyone else except the young man she has been messing around with. My fellow female coworkers and I have reason to believe that she was jealous that I was working with him so much that she took the first chance she got to fire me. Something should onsolutely be done about this because I don not think it is appropriate to have a pedophile as a district manager.


C. Lund December 4, 2016 at 8:51 pm

I was excited about the new corned beef subways. The rye bread didn’t taste right and the consistency was way to soft, the sauce was awful and I had to get 3 times the amount of sauerkraut according to your recipe. There was plenty of meat but the other items must be quality. Kraut was bland. It’s a cheap, cheap item. Thank you.


Lisa Harlan November 28, 2016 at 8:24 pm

I just wanted to let corporate know that Bruce the ower of subway on Alameda and Sheridan has been the best and the woman who works night shift is so nice i am very pleased that they fixed the complaint that i had put in Bruce called me himself and he made everything right and i will be back thank you Bruce and to the woman who works night shift thank you so much for takeing good care of us and everyone else you are so awesome please corporate show them that we are very greatfull i will tell everyone that i know to go to this subway thank you so much Robert and Lisa Harlan


Mr. & Mrs. Morales November 22, 2016 at 7:37 pm

We live in Clearwater, Florida and my husband went to Subway at the corner of Rosery Road and Missouri Avenue. We have always enjoyed going to subway due to their pretty good sandwiches and deals. Well today my husband went to Subway for lunch and first of all the attendants did not have a hair net to avoid protect the food. My husband received his meal and when he took his first bite to his surprise there was a long hair in his sandwich. He took back to the cashier and told her what he had found and she had the nerve to imply that it came from his head. First of all, my husband has very short hair crew cute and his hair is brown. The hair he found in his sandwich was long and black from one of the two employees that has fake black extensions and does not wear a hair net. She refuse to help him or even refund him or even offer to make him a fresh sandwich. All she said was there was nothing she can do. REALLY!!!! NOTHING SHE CAN DO!!!!! That’s unacceptable. We are very disappointed at that Subway. It is not the first time that we have had poor service and that is a bad reflection for the Subway stores. The exact address is the following: 1200 Missouri Avenue Space No. A, Largo, Florida 33770. I hope that corporate reads this letter and fixes the problem because that is very very poor service and definitely very bad Customer Service for such a large and well know company.

Mr. & Mrs. Morales


Raquel Jones November 15, 2016 at 9:41 pm

July 29, 2015

To whom it may concern,

I am writing this letter to you to explain the treatment that has been brought upon countless Subway employees at Store #3986-0 by the General Manager Sara Tice. I started my employment there on August 7, 2014. I have been a faithful employee in this company for the past year.

A clear example of mistreatment towards me was a sudden and unexplained change in my hours. I would work anywhere from 30 to 35 hours a week and then it dropped to 20 without any reason given. I also had shifts that were taken away from me and was also told that I was “no longer authorized to cover shifts” by a member of management. I feel that it was unfair for them to make this change and not even consult me about it especially because I hadn’t done anything to deserve it. I am not the only employee this has happened to. In the time that I have been there I have seen many employees leave because their hours were being cut and being that I was “close” with management I knew the exact reason for why they were doing so. They wanted that person to leave on their own free will so they wouldn’t have to pay unemployment. This was exactly what was done to me as well, for no justifiable reason. I was told so by the PIC Raquel Jones that this was their intention.

Prior to my hours getting cut, there were many times that I was made to do checklists as well as my normal everyday tasks with no extra help. There were many nights that I would have to do deep clean of basically the entire store before an inspection when it should have been either their job or should have been divided up amongst other employees. Not just given to two employees to do who already had a long list of things I had to do on a normal night. I feel that it is unfair for a general manager to put the work on just one or two people and offer no compensation for the time that they are giving the company to do things that should have been done by everyone.

And finally I would like to address the issue of store maintenance and health code violations. As I said in my previous statement I was sometimes made to clean the entire store. More often then not, that would be about the only time some places in the store were cleaned. The walk in fridge was often neglected and as a result, mold would acXXXXulate in the corners and under shelves. Other health code violations were such as: making me keep soup past its hold date. I was told by Sara that I could not throw away soup until we were closed which was well after the soup was made because they normally made it at about 11AM. I personally never changed expired date dots on meats, veggies, etc., however I was informed and sometimes told to do them on things like teas and sauces. I felt that it was wrong to do so I never actually did them. The fact that I now know that they were being done which resulted in some customers getting food poisoning makes me question the management I work for. I was also told to falsify the temp log to show that temps were in range when most of the time they weren’t. I knew that it probably wasn’t the right thing to do, but I was told to them to save on time. When I asked my manager why it was done this way, I was told that she was told to do them that way by the general manager Sara. There were also numerous times that I was made to stay and work while sick because no one was able to cover my shift. I do not feel that this was a good practice of health code at all. There were some days where I would have to come to work with a cold because I would have to try and cover my shift and no one could cover my shift. Management normally would not try to help me cover my shift. It was my responsibility to do so even though I could not control getting sick.

I feel that this treatment should not be allowed at all. It is unfair to treat employees like this and make them do things that are against health code and frankly illegal. I feel that necessary action should be taken to make sure that these actions are never allowed to happen again to any employee.

Toni-Lynn Benoit
Gretchen Stamey
gretchenstamey at yahoo.
My name is Gretchen Stamey. I worked at Subway from June 2013 to May 2014 under the management of Sara Tice. During the time I worked there we were instructed to do many unethical things such as “flip date dots”, meaning that if there was food left in the refrigerator after the original date dot expired then we were supposed to just make a new one and put it on the container. We were also instructed to leave the soup in the warming unit after it had expired and were told to sale it even if it had been out all day. we were not allowed to call out sick. If we could not find someone to cover out shifts then we had to come in to work even if we were sick. If we choose to not show up for a shift because we were sick and could not find someone to cover for us and did not have a doctors note then we would get written up as a “no call, no show”. According to Oregon state law employees get 3 conservative days of calling out sick before they have to provide a doctors note. Sara has also come into the store and appeared to under the influence of alcohol.


Raquel Jones November 15, 2016 at 9:39 pm

Desire’ Hesselberg

I worked at subway by the railroad tracks in albany and pete and eve owned it at that time as well but this was about 10 years ago
I was pregnant with my son and was made to quit because I was so sick all the time.
I was morning prep and would bake bread and prep the crab and tuna and it make me so sick they kept sending me home and then told me if I can’t work I just need to quit
It was just “morning sickness” it would pass after I was done with those items.
Also they would not train people right and never answered the phone and at the time the mangers were never avalable so I would get calls at home because whoever was working didn’t know how to close out the till so I would come back to show them how to when I was off the clock


Raquel Jones November 15, 2016 at 9:38 pm

Amanda M. Siewell
I am writing to you in regards to what happened to me when I worked
at the West Albany Subway in March of 2002. (It may have been early
April 2002).

I had an interview with Eve that went really well, I then had another
interview with the store manager a

couple of days later, when I got

I was told I would have a week of training, then basically be on my
own to remember how to do what. The training was a bit rough
for me. I was being trained during lunch rush and things got hectic.
If you asked me now, 13 years down the road, how to make a sand
which from there, no problem.

I personally thought things were going well. I was getting along with
people I worked around (or so I thought), I just had a hard time with
the training aspect, but thought it would come around.

With this in mind, you can imagine how shocked I was when I walked
in for my shift (nobody called me beforehand) and the lead employee told
me we needed to talk. She and I walked to the back office, where she
apologized but I was being let go. I asked why, she said my training
wasn’t going as well as they wanted, so Eve and Pete wanted me to
be let go. I was so upset, I just quickly walked out.

I got home, still very upset. My parents asked what was wrong and I
let them know I had gotten fired. My dad called Eve, told her I was
very upset, why did I get let go? I got along with everyone but had a
few tiffs with one employee but things got smoothed over as fast as
it came on. Eve yelled at my dad it was another employee that complained
and wanted me gone.. She hung up.

I felt rotten about it for a while, but I needed to obviously find another job.
I avoided the Subways in Albany for a good long while. My ego was bruised
and I felt I was the only one this was happening to. Why me?


Ray Baker November 6, 2016 at 12:24 am

I heard about the special, buy one Sub get one free. It sounded like a good deal. The Attendant said I had to buy a drink. I ordered 4 subs and a small Coke . When I paid for the subs I gave a 20 dollar bill and was given 5 dollars back. Thinking this was a little expensive. I looked at the receipt , I was charged for 3 subs and 1 soda. When I questioned the Attendant she refused to acknowledge that I over paid. I showed her the receipt. She continued to make me angry by not doing what was right and re-ring this ticket up. I finally told her I wanted my money back.
Think of this Corporate : I found out later she rang me up for one 1 drink and it should of been 2. That’s a 1.60 lost on this transaction. How many more times does this happen and how much revenue is this store losing?
So, where is the store? It’s in the Wal-Mart Frederick Md. the Guilford drive location. Subway # 38852-0 Transaction 1/A-114469. I will NEVER buy anything from this location again !
I will also be writing the Corporate Office and sending a copy of the receipt . If I ever treated my Customers 1/6th of the way this employee treated me I would be out the Door!


Andrew October 31, 2016 at 12:41 pm

While I have great respect for the Subway company, and worked in subway over 3 years in Kansas. I could not believe the treatment of employees at different locations I was actually fired because I have a disability. Whats more the manager of the store sent another employee to my house to verbally assault me and try to guilt me into coming into the store to work, and if I didn’t I was fired. I called the franchise human resources person and she informed me that I quit of my own free will and accused me of being a liar. I have since filed for an investigation with the NEOC and EEOC which will be starting tomorrow. It saddens me that this company treats its employees like this and turns their backs on them.


Ryan Meyer October 4, 2016 at 11:20 am

I was just Terminated for “not doing side work” 10/04/16 without ever receiving my full pay from January all the way till now I was skimmed out of my money.


Brad Holmes October 3, 2016 at 10:04 pm

Today 10/03/2016 went to Subway in Hanover, Maryland on Teague Road. I ordered a whole cheese steak sub. I took it home to eat it. I ate the first half and got 1/2 way through the second half when I felt something. I spit it out and examined what it was. It was a huge fingernail! It made me sick. I threw the rest of the sandwich away.

This is certainly a health code violation. I kept the receipt so any further info I would be more than happy to supply it!


regina bruce October 2, 2016 at 11:23 pm

This morning, as usual on Sunday mornings, I stopped at the Subway located at 6240 Washington Blvd, Elkridge, Md. to get a morning sandwich before I go to church. Even though the staff is very unfriendly, I enjoy the freshness of the subway sandwiches. On this particular morning, I requested a cup of coffee to go with my sandwich. When I made the coffee, I added 2 French Vanilla creamers and 1 regular creamer. My coffee instantly curdled. I told the sales person that my coffee had curdled because of the creamer and she put her cell phone down long enough to give me another cup. I expressed to her that it’s hard to tell which creamer is spoiled. She said that I should shake up the little creamer before I pour it and that’s probabaly how I could tell. I thought, “Well that’s silly.” Nevertheless, I added 2 French Vanilla creamers again, and the coffee was fine. I then slowly added one small drop of the regular creamer (after I shook it up and looked at the while liquid in the little container) and poured a tiny little drop…the coffee curdled again. I then said to the sales person, “I hate to disturb you but I think it’s the regular plain creamers that are spoiled.” She looked up from her cell phone for a sceond and turned back to continue texting or whatever she was doing and never responed to my concern. I was upset. I thought she would pull the container with the spoiled creamers and replace it with a container of fresh creamers. Instead, she didn’t give it (or me) a second thought. I had to throw the coffee away. I wondered how many customers will have to drink curdled coffee throughout the day?
I didn’t know whether to write a complaint to the Health Department or to the Subway Corporation. I know one thing for sure, I’ll never go back to that Subway, again.


Kecia Randall September 15, 2016 at 7:35 pm

I have never complained about an employer in my life. But I truly believe that the Alsops franchise in burleson, tx. I have never felt so demended and felt like I was un appreciated in my whole life. If you prove Walter Coy wrong on anything he will find a way to get rid of you no matter what. My sales were up I had 2 received 2 customer service awards back to back and was steadly working on labor and food cost and because I asked him how my store’s customer service could be bad if we received 2 awards I was fired within an hour. I was not paid for accured vacation time. I was told that it was company policy that they didn’t have to pay it. I worked for it but didn’t get. I worked as a mgr for over a year and was told that they didn’t have to give raises if they don’t want to. Does Subway Corporate not check these franchises out and hold them accountable to the same standards? At more then one of our manager meetings we were told not to hire people that had alot of tattoos, men with long hair or people who were overweight. To me that is prejudice. Also we were told that we dont work for compliance and we needed to check with him before we made any changes. I felt very uncomfortable about that and spoke with my compliance lady about that. The whole time I was a mgr at store 25673 I never was out of compliance. I just feel like they treat their people unfair and make them feel like they should fear them or be fired. I spoke up and was fired within an hour and have the proof. Please do an investigation on this franchise for the sake of the ones left.


Priyanka September 6, 2016 at 11:49 pm


This is Priyanka and This is my 3rd complain for the same incident. How doEs nobody responds.

Original feedback . This was sent on Aug 24th 2016. Haven’t received a response yet.

I visited subway#54581 at 1:08 pm. So, usually subway is like our comfort food we go there once a week and I went to this subway for the first time. I don’t think so I am visiting any subway of the experience I went through today.

I ordered 1 veggie patty footlong I asked to make it a meal with chips and a drink. I should have been charged $7.95 add $2.50. I was charged $15.79.

When I went back and asked for it. The lady at the register was so rude and impolite. She voided the transaction and charged me $13.04.

When I asked why she said as I took 2 drinks I said no one was water she said that’s not the cup I told her I was asked to take that cup for water. She said no it’s your fault. And she cannot help.

Ok I want to ask if I took that glass after I paid $15. How come it was already added to my check. I have no idea what she was charging me for. I am so upset and dissapointed.

Just wanted to let you guys know that this is not how you treat people.


David Murray August 28, 2016 at 2:30 pm

the subweay in Berthoud co. is a sh*t hole… please make a visit and clean the palce up before I call the health dept!!


Roxanne August 9, 2016 at 9:20 pm

Are you aware that your FOWLER AVENUE TAMPA FLORIDA store has taken a stand against the Republican Party?????

We will not be going back! Publix makes better subs anyway. RUDE and refuse to serve!!!!!!

They should ALL be replaced!


Airy Oglesby August 3, 2016 at 8:10 pm

So, today’s date is Wednesday, August 3rd, 2016, at 20:02 p.m. About an hour to, roughly an hour and a half to an hour and forty-five minutes ago, I was on my way to the bank, and I needed to use the restroom, so I stopped into the Subway at 1576 West 5th Avenue, Columbus, Ohio 43212.
I went inside, pulled out my earbud, and tried to grab the attention of the two black women that were working when I went inside. One of them made eye contact with me, and I smiled politely and asked in a loud enough voice if I could use their restroom. I then waited for her to respond, but to my astonishment and disgust, not only did both of the women look at me and roll their eyes, but they also whispered to each other, gave me a nasty look like I was some homeless person asking to use their bathroom, and went about their business and ignored me. I was extremely upset by this rudeness and lack of customer service, and I will honestly say that those two women do not need to work there if they are going to treat people like that.
I actually liked that Subway until today. I am no longer going to be eating at that Subway, nor do I recommend anyone else go there, even if you just have to use the bathroom.


rachel coleman July 30, 2016 at 3:36 pm

I started to work at subway on 6/22/2016 in Bristol RI 02809 on Meatcome ave well to make a long story short the owners NEVER put me in the system even though I filled out a w2 dated 6/22/16 and signed and claimed 3 dependents. I didn’t have a # to clock in or out so I would take a picture of subway’s register where it would show time and date every time I got to work and left work to keep track of the hours that I worked. the owner didn’t have me on the schedule for the first week so EVERY DAY the owner would text me to my cell phone what days and hours to work. Then she finally added me to the schedule which she also texted to my cell phone which now department of labor and training of RI has now. my last week of work I was able to clock in & out so I of course saved all of my clock in and out slips which department of labor and training also has now too. she NEVER paid me on payroll she gave me $100.00 in cash one time $40.00 in cash another time and a check from HER PERSONAL BANK so I never had ANY paystubs. I started to complained to the owner about NOT getting a paycheck she said that I had to wait another week then she FIRED ME for being upset cause I wasn’t getting paid. smh I finally received a real payroll check from Subway where on the paystub said that my first day of work was 7/13/2016 and my last day of work was 7/19/2016 and there was 0 dependents claimed for taxes & she only paid me for 17.5 hours. I wasn’t even employed for subway at the dates that she paid me for. I WORKED 163 HOURS AND WAS ONLY PAID FOR 17.5 AT $9.60 A HOUR. I WAS HIRED AT $19.60 A HOUR WHICH I HAVE ALL TEXTES SAVED AND PRINTED SHOWING PROOF AND PICTURES OF THE WORK THAT I HAD DONE FOR SUBWAY. and of course the department of labor and training has copies of and I will be posting up here very shortly. I of course texted her asking her about my missing wages or do I need a lawyer her response was I suggested that I get a lawyer. at this time she wouldn’t returned any of my calls when I would call subway she and the rest of the crew members would just hang up on me. so I would text her asking why she would LIE TO THE IRS ABOUT ME WORKING FOR HER I GAVE HER MANY CHANCES TO FIX THIS AND MAKE IT RIGHT. And I HAVE ALL OF THIS IN TEXTS TO PROVE WHAT IM SAYING IS TRUE. I have 5 children 1yr old twins 4yr 5yr & a 7yr old where they are the ones that is suffering through all of this having to go without cause subway wants mommy to work 163 hours for FREE!!!!!!!!!!! now I couldn’t pay my bills my electric was turned off. so now I had no choice but to have all 5 of my children stay with family until I can fix things. my children has NEVER BEEN SEPARTED FROM EACHOTHER IN THEIR LIVES. This breaks my heart for having my children split up just so they can be cared for its too much to asked of one person to take all 5 babies that’s why they are with different family members. ALL BECAUSE SUBWAY DIDNT WANT TO PAY ME. I hope and pray that this will NEVER happen again to another person NO ONE SHOULD EVER HAVE TO GO THROUGH THIS.


Jennifer Wilson July 26, 2016 at 10:59 am

Good Morning, a couple of weeks ago, my mother, and employee at the Whiting NJ Subway for over 3 years, opened the store to find that the store manger had written on the white board “eat sh*t and die Linda” (my mothers name) initially my mom contacted the owner of the franchise, Don Maur, he stated that he would handle, my mom then contacted the store manger Taylor, who then (via text) informed my mom that she was joking and to not take it serious, unfortunately my mom has suffered great loss, and did take it seriously, i then contacted Don on my moms behalf, to give him the option of rectifying the situation, unfortunately his rectification was to have a sit down meeting with the manager Taylor, himself, and his attorney, to intimidate my mom, we had requested that Taylor (who has worked at several stores) have her write up noted on her subway records, so that if this sort of harassment occurred again during her career that this incident was able to be viewed by any new subway owner that chose to hire her, we also requested that the manager be re-trained as to handle employee and maintain a safe happy work environment, during the meeting Don stated he didn’t have to tell my mom how he was handling the situation, but that is not accurate, he does need to inform her of the resolution, and out come from this situation. i am attaching the letter we wrote the franchise owner, and hoping that someone from your corporate company would contact me/my mother to discuss this situation, my mom loves working for this company, and it would be a shame for a store to loose such a loyal employee over such a childish unprofessional action.

Good Morning Don,

This letter in on behalf of Linda Wilson, a loyal employee of your for more than 3 years, Linda recently arrived at work for her scheduled shift, and discovered that someone within your organization had written on the white board “eat sh*t and die Linda”, she was understandably shaken by this, and contacted you to discuss.

She was forced to do her own investigation into the matter, as she was the only person on site when the discovery was made, in her investigation she discovered that Taylor (the store manager) and Cassandra (an employee) had written the harassing message. They noted it was a joke and should be treated as such.

You and I both know this is no laughing matter.

My mother has suffered immense loss in her life, it has been exaggerated in recent years, as I know you are aware of, this makes this act that much more disturbing, as someone who has lost a parent, I cannot imagine losing my mother, nor can imagine someone wishing death upon her. My response to this act was to instruct my mother to stop working for you, to contact corporate and have this doXXXXented, she is so loyal she doesn’t want to go that route, but will if she is not satisfied by your response.

Linda is now unsure of her future at a job she has faithfully worked at for more than 3 years. She feels as if you will not do the right thing in this situation, this letter is an attempt to motivate you into doing the proper and right thing in this situation.

My sister Eleanor, myself Jennifer and Linda all feel like not taking action is a missed opportunity for a life lesson, we feel the culprits should be formally written up, having this incident noted on their permanent Subway records, further since the manager is inexperienced as to how to properly and respectfully manage individuals, she should be sent for training on how to proper manage a business, her training should be doXXXXented, and if another instance occurs I expect immediate termination of all parties involve with the harassment.

We appreciate that you are a small business owner, with limited resources, but by having a hands off approach to your business, you have left your business vulnerable, and allowed it to become a hostile work environment.

I hope to receive an optimistic response.

Jennifer Wilson


Anonymous July 24, 2016 at 8:47 pm

I currently work at a subway in springfield missouri and I kno there are some illegal things going on. We don’t get paid over time even though I work like everyday. The manager and the general manager don’t care about anybody but their selves. The manager doesn’t do anything but play on her phone, doesn’t attend to customers expects eveyome else to do her job including me. I feel as if we don’t get paid enough but small 5 cent raises. I’m the assistant manager but I feel as if I have to sit and do nothing. My boss makes me do everything that she should be doing. She hires people that don’t do the work and expects other good working employees to do it for them. She doesn’t train anybody. The manager and green all manager dock time from our pay checks because we aren’t wearing aprons and I’m pretty sure that it’s supposed to be a write up. We don’t get any breaks. Half the time the dates are changed when I have days off I come in aND the dates are from the day I left work and I always waste all product that is dated late or the day I’m working. And Noone is taking care of the store and I’m being denied a store when there is one available. I would like to put the store in order but I can’t when the management is dumber then a box of rocks please help me fix this and this is not to be a personal gain just want the problems fixed the address to the store is 1923 e. Kearney st. Springfield mo 65802


Julie July 23, 2016 at 9:32 am

Yesterday afternoon I decided to stop at Subway it was 4:30 in the afternoon I pulled on the door and it was locked there were two people inside working behind the counter I guess that’s what they was doing but did not open the door this is not the first time that it has happened I have pulled on the door at 9:30 am on a Sunday morning and it was locked but the open sign was on and they were scheduled to open at 9 also another thing occurred about a week ago they close the doors at 6 o’clock that evening I don’t really have a problem with who works behind the counter but these are the rudest young kids I have ever seen that worked at Subway they never greet you or say thank you either this place needs to go out of business or find a new manager quickly I used to stop here at least 4 or 5 times a week now I’m lucky to stop once or twice every two weeks and I know others that do the same this place is located in Brooksville Kentucky please do something about it!


charlie July 20, 2016 at 12:43 pm

I was completely disrespect the people working the subway on 71st in broken arrow were after any rude and messed up 4 sandwiches that I ordered and it was a really bad time and it shouldn’t be that way cause I love subway it’s my favorite place to eat I just want respect next tome…..


Karley Goodenough-Tyner July 12, 2016 at 12:35 pm

My name is Karley Goodenough-Tyner and I was employed at Hastings Subway in Michigan on and off throughout school from September 19th, 2013 to June 21st, 2016. I would like to address a few things that did not seem legal. To start, the General Manager’s name is Sandra Chaffee. She often calls the store to have a manager or employee punch her in, or would have a person punch in under her login and work under her, instead of working under their own information; it was very rare that she herself would stop into the store, punch in, and leave. When Sandra is in the store, you can find her in the back on her cellphone, or behind someone on the line, criticizing her employee(s) in front of customers. Dates on prepped product were changed every day, unless it was product that would last for three to five days; if the product expired, the date would continue to be changed until it was used. When the inspector would come in, Sandra would avoid the store and claim to be at another location or say she was busy and would have one of the assistant managers handle the inspection. The schedule is week to week, from Wednesday to Tuesday, and if it was not finished the day it was expected to be posted, Sandra would post a one day schedule, sometimes for the following day, or for the next couple of days until the entire schedule was completed. (I do have proof of this in group text messages, if interested.) If she was unhappy with an employee, she would have another team member either fire that employee, or would not put them on the schedule to the point that they quit. Her reasoning was often because she did not want them to be able to collect unemployment. If she wanted to take product home, she would, so everyone would have to try their best to pay attention so that it could be written off. Sandra takes money from the tips; the employees would not get tips. If there was not money in tips for what she wanted, she would take it out of the till or do an empty drop in the safe for what she needed, and have another employee fix that drop later with money from tips. It was not often that she paid it back, unless it was a higher dollar amount. Shortly before I left the store, a couple employees were informed of where an envelope has been hidden with tips, strictly for when the drawer is short and needs to be fixed. No one had access to this envelope outside from that. When a meeting is scheduled, it gets cancelled the day of or rescheduled several times until Sandra is convenient. Employees are not allowed to be punched in for the mandatory meeting unless they were closers that night, and if employees did not show up for this mandatory meeting, it was of everyone’s knowledge that it was the employee’s way of quitting. At meetings, Sandra informed employees that if they have a problem with a customer, as long as they take off their subway uniform, she will have no control over what they do or say to the customer from that point on and would deny if asked. Hours worked past 40 during the work week are submitted onto a check for the following week, or a separate check in all. Overtime is not paid.
Thank you for your time, I hope this matter is taken seriously. I know there have been several complaints over the couple years I have worked there. -Karley
Also, I did warn Sandra that I would be writing into Corporate the day that I left, so it is not intended to throw the store off guard – she does know.


Lexi July 8, 2016 at 6:59 pm

One of my favorite items on the menu was the pulled pork and I have told may how good it was, but ever since it has been off the menu, you have lost me the many people I told as customers. Please bring it back.


Kristen Brower July 1, 2016 at 8:52 pm

I walked in to a 24 hour Walmart at 8:30 p.m. on a Friday night to be told all they had was flat bread!!! I understand they have hours of operations but 8:30 on a Friday in a 24 hour Walmart!!!????


linda price June 30, 2016 at 8:12 pm

just wondering why you cant get flat bread toasted due to toaster being broke at the Richfield nc and Albemarle nc stores for over a year. have been told in the past that you could not get any flat bread without it being toasted now its okay and was just wondering why?


John June 27, 2016 at 3:59 pm

My wife and I just watched your commercial depicting 2 car salesmen, one suggesting the other’s claim about how great his Subway meal is can’t be believed because he’s a car salesman, then having to check with his manager. I’ve got 38 years in the biz, 12 years self employed, 70+ hour work weeks, minimum wage due to being honest, tons of liability, and putting up with constant BS & stress from the public. The last time I bought at Subway, was the last time I’ll step into a Subway franchise. A few liars in any line of work, but not all in the auto industry lie or F with people. Kind of like not all Subway servers spit or put boogers in the food they prepare, only a couple. Like any fast food franchise you take your chances. I’ve always felt that subway servers seem to be the least on top of it, maybe you should be a bit more picky who you hire at the counter, and to write and OK your advertising campaigns. A funny commercial for a few, but not an accurate depiction of a harder working industry as a whole.


JS December 7, 2016 at 11:23 pm

Oh yeah….only a few people in your “biz” lie to get a sale. Right.

Do you want to now start a Car Salesmen Lives Matter (CSLM) movement over the commercial?

Maybe you can file a lawsuit over their “discrimination” towards car salesmen? Get some free money over it! Maybe some ongoing government programs for car salesmen. Money for college and job training!

Maybe you can get a government check for now on and we now owe you for your unfair treatment by the world. Go ask Obama if he will help you out, you poor, discriminated soul!

CSLM! CSLM! CSLM! Let’s start protesting in the streets!!!


Ann Landrum June 23, 2016 at 5:10 pm

Your current television commercial depicting an untruthful used car salesperson is offensive.
Your commercial has slandered an entire profession.
Who thought that this was a good idea?
I will no longer be a customer.


Ann Landrum June 23, 2016 at 6:07 pm

I am a real person, with a real complaint, and would like a real reply.
Who thought this commercial was appropriate?
Who is surprised by my comments?


Juli June 22, 2016 at 10:02 pm

After watching your tasteless commercial about being “used car salesmen” who lie I will never eat at your place again. My husband has been in the automotive business for 34 years and has never lied to sell a vehicle. After the whole. “Jarod”. Ordeal you might want to reevaluate your marketing tactic. You had a pervert representing your Company for years and using his money he made by your company to violate innocent children. Before you stereo type a business and you use it for your advertising you might want to consider what advertising could be used about your company….like at least we’re not pedifiles.


Krunal Patel June 21, 2016 at 6:19 pm


I am a clinical services manager at walmart in Indiana. My main objective is to drive immunization and MTM in Indiana. I would like to share somethings that we are doing in Indiana. If it’s possible can we talk and may be work something out for your employees by offering immunization and improve their quality of care ?

Thank you so much for your time 🙂


la June 17, 2016 at 9:17 am

June 17, 2017


RE: Non-payment of Employee back wages after store closure @ 11770 SE Federal Hwy, Hobe Sound, Fla. 33455

The Owner of the Subway Restaurant in Hobe Sound Florida closed it’s doors without notice, by leaving a note on the locked door, informing that the restaurant was closed and that Employees must look for other employment. The Owner has refused to pay employees back wages that are due.

We are asking the Subway Corporation to investigate, and then remit all wages due to all employees, regardless of any agreements that may exist between you and your Franchisee.

We would appreciate your attention to this issue, as it has been several months since the closure, and as a matter of course, if Employees are unable to collect past wages legally due through the corporate office of Subway within thirty (30) days, we will then contact the Governor’s office in Tallahassee to file formal complaints.

Thank you for your attention to this matter.


American Citizen June 9, 2016 at 1:47 pm

Can you say BOYCOTT !! Here’s Subway’s Corporate Office info, Lets show them what a strong demand really is, This is the USA and we the people DEMAND that they stop bowing down to the Muslims who need to conform or go home. Contact Subway Phone Number: (203) 877-4281 Fax Number: (203) 876-6682


Connie Rucker June 8, 2016 at 4:53 pm

Dear Suzanne Creco I went to your Subway in Hartdford Al. your store was in a mess there are new people working store and they did not know what they are do the lady that use to work at subway was fired there name is Laurie waddell and Brandy Mills they was yell at cuss at by a Black Girl for 2 day the Black girl came in and told Laurie that she had to train her 40 hours then the Black girl told Laurie that she is going to be her new Boss Laurie is the Boss of Subway in Hartford AL. Laurie been working for subway for the past 151/2 years and Brandy for the past 8 years now in the past week Laurie work 28 hours when she got her pay check subway her for 9 hours Laurie works 60 to 70 hour a week or more now the Black girl told Brandy that she will be working all the time Brandy told the Black girl that she has kids the girl told Brandy this it your Job or your kids pick one the girl was yell and cuss at both Laurie and Brandy so the both of them walk out now I went in to get 2 sandwich in subway and the hole store was a mess 12 m line and slow and they told cut back on the Vegetables the bread was flat it was 12;00 clock and there was no Bread was not baking full of peoples in that store there was candy power on the floor and chip bags on a table any one can come by take them floor need washing Lemon aid and was out but water came out tea was out Black girl took this kid in to the back room with his cup took him all the ice he wanted no ice in front of the store people walk in then turn around and walk out peoples come to subway Laurie and Brandy make you feel like you are a part of the family now I just head that 95 %of people in Hartford and around it will not be back because of Laurie and Brandy are not there all a lot of people got sick like me and my Husband my Doctor just told me it is food poison friends called me told me that they ate at subway yesterday and got sick off of the food 75% of peoples in Hartford are now sick because they ate at subway you need to send some one to Hartford AL. to get Laurie Waddell and Brand mills Back in to that store or you will end up closing that store down there will no one going to it or the board of health will close subway down for good it is all because of the BLACK GIRL and the way she is running that store


Kristen Jenson June 6, 2016 at 10:33 pm

When did the $5 foot long turn into the $7 foot long? Subway USED to be an affordable place to eat out at. I actually used to work at a Subway in San Diego. So, I ask again, what happened to the $5 foot long? At least the monthly special. Come on guys, give us something. I went to my local store a few weeks back and got 2 foot longs and 6 cookies. $19 was the total. I’m not joking. I love Subway, but I can’t afford to go there anymore. Something has to change or I don’t see Subway being around much longer, at least not 4 stores in one small town. It’s terrible. I understand costs rise, I’m not stupid, but $7 for the special of the month???? Geez, come on!!!!!


Nathan Bialkowski June 6, 2016 at 10:42 am

To Whom It May Concern:

I am writing this note to voice a complaint about a transaction as well as the follow up response of the manager for store #5243-0, Dulce. I went to your store on Saturday, purchased a $20 gift card (#6277 2061 2156 5218; Pin #5517XXXXX) from a new employee (Pamela; Transaction # 63424 at 7:34:26 pm on 6/4/16), and because I was concerned that she told me she had never done this before, called to find out that although you took my $20, the balance on the card was $0. I went back into the store and Pamela called her manager, Dulce. Dulce said I needed to come back Sunday and hung the phone up on me. I then proceeded to go back Sunday and Dulce said, after trying to call corporate, that there was nothing she could do and I would have to contact the corporate office myself. This morning I called corporate and talked with Lupe. Lupe proceeded to tell me the store was the only one who could help me and I needed to go back for a third time. I am not sure what to do at this point, but I can tell you it is completely unacceptable to take my $20 without me having a card with the same amount available. I either need a new $20 card that actually has those funds available or I need an immediate refund. I am beyond frustrated with this situation and everyone’s complete lack of accountability. I am a frequent customer of Subway and will rethink my patronage permanently if this isn’t solved as soon as possible.

Nathan Bialkowski


Ed Dziadon June 5, 2016 at 11:10 pm

Why don’t all Subways participate in the rewards program? I guarantee they all pay franchise fees so why aren’t they made to follow the same rules? I tried e-mailing C/S comment ID# 3956293 then was told I had to call the 800 number which I did but they were closed. So then I scanned my receipts Ref# 1604468 and was told that maybe next time I visit a Subway that maybe I should ask the sandwich artist if they participate in the program…. NOT!!! I am on the road a lot and I don’t have time to jump around from exit to exit to see if they participate. I scanned 2 receipts if you can look up the ref# above. Since this was actually my 3rd time getting ripped out of points maybe they will expire in 36 mos before I can acXXXXulate enough for a free sandwich because it will be a long time before I stop again if this goes unresolved.


Diane Sirois June 1, 2016 at 6:27 am

I would like to commend your managers, Jessica and Britney, at the Subway located at 157 Coggeshall St in New Bedford, MA. On my way home from the Cape, I left my pocketbook at the store and didn’t realize it until I was home in CT. They were more than accommodating and kept my pocketbook, with all intact, until a friend could pick it up the next day. What a relief! More people need to be as honest as these two! Can’t thank them enough!


Crystal May 16, 2016 at 9:26 pm

Manager: Nicole
Store # given by manager over phone: 5896
Time and date of incident: 6:00 pmish
People Involved, Mara, Rebecca, & cashier with curly hair/black race, and Nicole


First: I did not receive triple cheese on my sandwich which I asked for but Rebecca and Mara seemed like they didn’t like me nor did they want to serve me so I felt like I didn’t want to ask again for the cheese that I wanted. They charged me for triple cheese and I have the receipt to show for.

Second: My sandwich tomatoes were not diced the way I asked for them by I think it was Mara ….Again I thought she was gonna flip the lid by her attitude if I had asked again for her to chop em up more.

Third, Rebecca insulted me and my daughter and apologized to the other customers for the wait because I took about 3-4 minutes to decide what my daughter and me needed to get on our sandwiches.:

Fourth: There were workers standing around coming on shift but not helping other customers and just basically staring and lounging around like halfway through my order and there were three other people needed to be waited on and they definitely could’ve served all of them because I only had two sandwiches..

Fifth, The cashier did not repeat my order back precisely so when the order was finished and paid for, she charged me again for another bag of chips which should’ve been included into a meal. So I paid for taxes twice and more for 1 more bag of chips. Also during me getting another bag of chips off the shelf, the cashier confronted me about how my daughter had got a bag of chips during our ordering and stated that I paid for them afterward but my daughter spilt them all over the floor in front of the customers. And by the way, during that then, the cashier said she was going to take care of it….and it wasn’t even necessary to say that in front of the customers….or even bring it up. That was a second insult.

Sixth: I didn’t receive napkins in the to go subway bag.

I’ve spent hundreds of dollars at the subway and have gone there for years… I do not plan to go there again. Infact myself, and my family of 12 will probably go to Pascagoula if this customer service problem proceeds. Anyways….thanks for the opportunity to share this info.. and I wish your business the highest success bcse our Gautier Ms area needs it, badly.


Anne Martindale May 7, 2016 at 9:21 am

Had an “entertaining” experience yesterday Ordered a chopped salad. the kid asked if I wanted dressing. I said “NO, I will use my own” Took it home anticipating my tarragon vinegar and oil and found the thing covered with mayonniase!!! I am allergic to mayo. Not to mention mayo on a salad seems totally disgusting. I took it back. The kid told me that I DID say mayonnaise. I told him, “No, I said I will use my own” Guess to his not english speaking ears “my own” equals “mayonnaise” That is forgivable. but then I repeated that I had not ordered mayonnaise because I can’t eat it and he had the nerve to say “I am not mad, you ordered mayonnaise”. So he is not mad…therefore the implication is that I am. I guess I would order something that I am allergic to just so I could bring it back to annoy him. He made no offer to rectify the situation so I shoved the thing back at him and told him to keep it. Hope he enjoyed it at my expense I will never go there again. .So I had no dinner and was out 6.48 ….. I suppose the assumption was that I just went in there and ordered food wrong so I could come back, make a fuss, lose money and not eat because that is how I entertain myself.


Joshua G Ball May 3, 2016 at 6:36 pm

Hi my wife and a friend went to one of our local subway restaurants and went through the drive-thru the gentleman who was obviously new took our order and we go 3 subs and one of which was split into two which was the tuna and it was supposed to be the exact same on both sides with the exception of the chipotle sauce and the other half of the sandwich did not have the pickles or cheese that was supposed to be on in order to have several other ingredients that we had ordered the Big Philly cheesesteak was however made correctly it was wonderful for the most part however I didn’t have but 5-10 black olives on it now I ask for extra extra extra black olives even if we had to pay more money I wanted it the way I wanted my sandwich and nothing was ever even mentioned that you can get more for a little extra or anything like. The gentlemen said when we called on phone it was their policy. I’ve been hearing that a lot lately over Subway restaurants that we used to go to. Now the cold cut combo that I particularly ordered made me so sick that halfway to the sandwich I actually threw it up. Now I know you do not get food poisoning that quickly. But you can definitely tell there was something wrong with the meat it didn’t taste right it was slimy it was just disgusting it was not right at all the gentleman did say he didn’t know whether he got that one right for sure or not; like going over the order making sure you got it right. He stated he would take down our number and it would be replaced now after going there today and talking with the manager which didn’t happen to be there yesterday to talk to.. They gave me the run-around first I was told my sandwich is going to be replaced then, it was they had to get a hold of the Lucas family and after spending almost 45 minutes in their establishment trying to get a sub that I would actually enjoy or even get my money back you know I got the runaround for 45 minutes that’s ridiculous and they were trying to get ahold of the Lucas family I guess to make sure that it was okay to replace a nasty and inproperly made sub that they serve to a customer. Like really you need to call the owners to replace a sub that obviously the meat was bad so obviously they’re not taking care of their product in rotating and doing what they’re supposed to so you know I would think the health department would be very interested in ensuring that they are up to code. And I don’t know maybe a lawyer could have better luck getting ahold of the Lucas family, nobody get a hold of them 45 minutes of my wasted time and I still don’t have a sub. Had stomach cramps since yesterday so I would like to thank the sandwich artists as well as the Lucas family for a wonderful meal.. Lol NOT……


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Jeannine April 27, 2016 at 10:47 am

Got food poisoning from subway #39364-0. Emailed them to let them know. Never got a reply. Seems as though Subway has ALOT of complaints. The meat tasted like metal which means it sat in the container way too long. Obviously they are not rotating the meat when they add new to the old. Too bad corporate doesn’t seem to care. You can’t just let all of these complaints go and think your business will continue to thrive.


Barbee April 13, 2016 at 9:18 am

Dear Subway can pleeeeeeaaaaaaaaaaassssseeeeee!
Bring back the CHILLI!


Jenna April 8, 2016 at 12:38 pm

I don’t even know where to begin. I have been going to subway for years, I will never return. The franchise has gone down the tubes. Do you just let anyone open a store or what? I went to subway on my break for lunch. Where now Indians own it and don’t even speak any English (I have nothing against their culture but maybe their not as clean as I was raised). I got my sub and I was going to get dressing on and as I looked down their was hair all over them. The young lady who works there has her hair everywhere (long black hair)not pony tail/hairnet, nothing. I was in total disgust! I was trying to tell the guy why I didn’t want dressing and he couldn’t understand me and finally he figured out what I was saying and went in the back and got a new dressing. As this was going on the girl was laughing, as if it was funny or something? I didn’t end up eating, I threw the sub right out. I just wasted money and time. I will not be returning. Maybe this will open your eyes to what is really going on at subway.


Saurabh April 1, 2016 at 11:39 am

I am forced to write these comments as services of sub way are deteriorating day by day. Sub way outlet in mumbai ( matunga) with manager Amol is the most pathetic outlet. I had to weight 20 minutes to place my order on phone after 20 minutes they disconnected the call this happened thrice. When I complained to manager he was least bothered. I think you need to change people in that outlet.


Lisa March 25, 2016 at 6:13 pm

Subway has the worst customer service! We found numerous pieces of hair in our subs and all we want back is our money. The franchise is saying corporate says no and corporate says the franchise says no. REALLY? I don’t think I am being unreasonable just asking for my money back.


shaunice spillman March 21, 2016 at 9:45 am

I am a former employee of subway in columbus, oh. I will admit the initial w-4 for that I filled out was done incorrectly. No taxes were taken out of my checks. When I realized this I filled out a new w-4 form and sent it to corporate and they fixed the problem. They turned around and sent the irs a w-2 form hat showed no federal taxes taken out. When I contacted my old manager about this hr sent me a corrected w-2. I filed my taxes with the corrected one. The irs is holding my return because hr never sent in the corrected w-2 so now im trying to get into contact with someone anyone who can fix this problem. I went back and talked to my manager again and now I am being told that since I am no longer an employee of subway they have no obligation to fix the problem and that they never received a request for a new w-4 form for me to fill out. I can’t even get anyone to talk to me. I worked for this company for a little less than a year I put in a lot of work including being pregnant and working 70 hours a week. I thought subway was an honest company. They won’t even admit that they made a mistake because they are trying to cover their own asses. Its sad when you put so much time into a company and they cant even honor a request for something that by law they have to do, but since I no longer work there they won’t even speak to me.


Liz Perez March 15, 2016 at 3:07 pm

Hello I currently work for a subway and we are having problems with the owner and supervisor making the employees closed alone at night. When i started working for that subway i signed a contract stating i would not be allowed to ever close the store alone. I am deeply concern for my safely because i am a women and the stores around the neighborhood have been rob before. I feel it is very unfair that the owner or supervisor don’t take in consideration the feelings of the employees. The supervisor stated that one employee had to leave before the other one and one was to stay and do all the work because the owner wanted to save money. One question why can we not close earlier if money is the concern. Also why get upset with the other employee that choose not to leave because majority that works there are women. I feel as employee of the subway company my concerns and rights are not being heard from my supervisor.


rosy March 17, 2016 at 6:24 pm

OMG!!the same me happen..l feel like stress, always she do that and we can do anything?!!!and sometimes she push me for accident ( she seid that) and she is from India and have 2 employees from the same country and she is Different with them..and when we have inspection she make me work hard my Inglesh is not very good and l think is wy..please help me l don’t know what l need to do….


Jo April 12, 2016 at 9:32 am

Women working alone and closing at night by themselves is a HUGE problem at subway! I have seen it at different subways across the states.
My daughter worked for subway in high school and closed by herself often. This is a big liability issue. Luckily nothing happened to her however they did have someone circling the store, parked in the parking lot then drove around again. She was smart enough to call the police and tell them what was going on. A police officer continued to sit in the parking lot until she closed the store and made sure she got to her car safety. I was very relieved the police officer was willing and didn’t get called away that night. Who knows what could have happened. That is a huge safety concern! Yes, management was notified. They didn’t seem too concerned. It really disappoints me.


Don March 10, 2016 at 3:41 pm

Former Subway Employee here. I just want to address the issue with APRONS as part of the dress code. These little pests got in the way of my work more than once. Having to remove it to go to the bathroom, putting it on getting to work, re-tying if it comes undone, getting caught on things etc. etc.

These things take only mere seconds but seconds add up to minutes and minutes into hours over the coarse of time. It interferes with my mobility (I have to tie it tight enough to stay up otherwise it slouches down and gets even more in the way) meaning that it constricts the amount I can extend my legs, (I’m 6’1″ so not super tall but enough for it to be a problem). Mostly it is just uncomfortable and gets in my way.

So at one of the stores I worked at I stopped wearing the Apron. It wasn’t a problem for a couple MONTHS until one day my boss went off on me and I ended up getting fired over it. About a year down the line I get a job at another Subway store. I made it clear to my boss how I felt about the Apron and she was pretty understanding but implied that it was “still a part of the dress code”.

Needless to say, I still didn’t wear it. There was one older Woman who worked there (she was quite obese) and she never wore her apron and my boss didn’t make a big deal about it. About a month down the road she asked me if I could please wear the apron and I brought up the other employee and I asked, “Has there ever once been a complaint about me or any other employee NOT wearing an apron?” simple question. She replied, “Well… no?” She pretty much ended it with, “We’ll talk about it another time”.

She never brought it back up again and neither did I. Because it shouldn’t be a problem. As a manager would you not want your employees to work in as much comfort as possible so they can make the most out of their jobs? Whether they like the job or not, they should still be comfortable with the uniform.

I would go off about how they shouldn’t have to tuck there shirts in either because it isn’t 1955 but that’s another essay for another time.


Nadia Green February 6, 2016 at 1:41 am

If any one is looking for any type of job please don’t waste your time at Subway located at Walmart super center 3801 turtle creek dr, Coral Springs fl … The hiring manager is really rude and has no patience for beginners especially if you never worked at subway before … Very poor service


cheryl basilisco February 4, 2016 at 11:14 pm

eastpoint, mich 48021 on 9 mile rd…the worst service and food in the world…waited 40 min. and only 2 people in front of me….employees are rude, and don’t work together and help each other out….manager needs to fire them people and hire some others that want and need a job….will never go back there again, have had problems there nefore too


CJ January 15, 2016 at 12:59 pm

I went to the Subway in Coronado Mall in Albuquerque, New Mexico yesterday. There was a young man working and a couple young ladies. Something went wrong with a sandwich and the young ladies both looked at the young man as if he was to blame for the mix up. I felt really bad for him, as he tried to explain himself and no one was listening. I saw what happened and have to say, Can’t people own up to their mistakes, and if not, fire them!! The young man should get a raise!!


Samantha January 14, 2016 at 8:21 pm

Hi I am a former employee of SUBWAY I wanted to know how I can get a w2 from them when I have moved out of state and the people i had worked for before I moved sold the company I only had worked for the Jew owners about 3 weeks before I moved I was wondering how I am supposed to get the w2s from both franchisee comaoniea in know they used the same payroll company but don’t know which and have no pay stubs left either from them?


Mr. Steven Alswanger February 13, 2016 at 10:01 pm

I would be happy to assist you if you still need help


Jessica Leon March 16, 2016 at 2:58 pm

I need help with my W2 as well I only worked for subway for a week and i got a W2 with money I never received and when i call the number the only option is to leave a voicemail I cannot complete my taxes with out this information if you could please help me.


Winifred hodge January 14, 2016 at 7:26 am

I work at the sub way in Henry ford hospital and my new manger Ashley is horrible some one is changing my time and lien about it an I need answers before I call labor on them an take them to court we are under man any way so everyone works hard my area manger Peter I think he in on it with Ashley


Gayle April 12, 2016 at 12:26 am

I am a former employee of subway at the Loves travel stop in Greenville, Illinois. Very bad manager and poor training. Left me on the line alone. No help. Even had customers complain about my lazy manager who just left me on the line alone. Then when I got a new job and Thanked him for his kindness. He sent me a text saying …This is what I get for being nice? Got it Gayle. Remember this when karma comes around. This manager needs to go!!!


Raven January 7, 2016 at 11:48 am

worked here at subway for over a year now full time I just asked if I get 1 week paid vacation and I was told no because I’m not a manager but I am an assistant manager that works full time 37 – 40 hours a week . I wish I knew if this is right because there were times I was working 70 hours a week for a few weeks n I mean u don’t get no kind of benefits at least they can give you one week paid vacation or a sick day but apparently they don’t .. unless I don’t know about this if anyone has any info please let me know thanks


Crystal January 7, 2016 at 9:52 am

I’m upset, my boss at subway in williston nd has been stealing wages from her employees. I got paid for 52 hours when I worked 78 I’m so angry. Not only that but they are not giving employees their tips from the jar And she doesn’t give them their vacation pay! This isn’t legal and isn’t right. We work hard! She usually hires highschool kids so no one will question her!


Justice January 21, 2016 at 8:06 pm

You need to contact a consumer attorney right away. This is highly illegal and the company needs to be hauled into court to pay everything they owe you AND your attorney AND all the court costs that will be incurred.

When you see companies doing illegal things, DO SOMETHING …. sue their pants off!!


Nathaniel Gantt January 7, 2016 at 1:11 am

Hi.I don’t have any complaints.what I do have is a request that I’d like to direct towards CEO-Mr. Fred DeLuca, CFO- Mr. Peter Buck and COO-Mr. Don Fertman.By way of national media and learning of the unfortunate prevailings concerning longtime Subway Spokesman Jarad; I’d like to recommend my wife and myself as your next future husband and wife tag team faces of Subway to promote the continued message of healthy eating and living.I think that a husband /wife duo would be a great promotional pitch that would draw even more business while encouraging married couples to join hands in developing a healthier lifestyle and create a stronger bond between spouses by displaying a husband and wife combining on one accord encouraging and holding each other accountable to one another to eat healthy. I believe that this type of marketing strategy has been untapped as of yet and that being the first to embark upon this will catapult Subway and all involved into a place of blessings unseen before.My wife and I are both overweight with health issues, needing to lose weight and we both love subway.As the world would watch us the same way that they watched Jarad for years and years, they’d see continued progress being made and being done from a different angle.We would love to be the new faces of Subway to kick off the new year with a new attitude.I’m not sure if I’ve chosen the proper forum for this, but I ask that whomever eyes that my words fall upon, PLEASE PLEASE direct them to the proper individuals.My wife and I are both mature individuals at ages 44 and 46 respectively. Plus my birthday is on January 22 and I’ll be 45. I’m Nathaniel.My wife’s name is Marcia. Being chosen for this would be by far one of our biggest blessings ever.So, please consider this request with careful thought and respond back as soon as time permits. I can also be reached at 678-914-XXXXX. Thank you for your time and I look forward to hearing from someone soon. God bless you and have a blessed day.


Miranda Helms January 3, 2016 at 11:02 pm

My friend works at a subway in la porte, texas and was robbed at gunpoint tonight. She is extremely distraught and terrified. Does subway offer their employees any kind of counseling for incidents like this? She likes her job but I’m not sure she will ever be able to feel safe where she is working. If anyone knows any information on this please let me know.


Jessica Froias December 29, 2015 at 10:08 pm

How do I file a sexual harassment complaint against a franchise owner?


Raven January 7, 2016 at 11:50 am

I would go to the police and file a complaint with them


anonymous December 13, 2015 at 12:18 am

I am writing to you because I am currently an employee at subway in pitssfield Pennsylvania.i have 5 years of experience in food service. I have never worked in a placed that is so poorly managed that customers are walking away every day in disappointment. Making customers happy and being able to hand them the perfect sandwich/ meal just the way they want it is supposed to be our number one top priority. Because of extremely poor management we are unable to deliver satisfaction to our customers.i do not want to quit but I did not want to have to email you BC I shouldn’t have I have not ever been a manager but I have enough experience to know that what is going on at the subway in pittsfield Pennsylvania is severely wrong and extremely unprofessional.if you could please email me that would be appreciated.thank you


DK December 7, 2015 at 1:02 am

To Subway CEO,
I am very loyal subway customer, but I had really bad experience recently, I got hair and some dirt in my subway.
This is seriously dangerous in hygiene prospect and my health, I am really feeling very bad.
Please find my receipt, picture of hair in my subway attached with this email.
I really want to speak to CEO of Subway.


hazn December 1, 2015 at 6:28 pm

Subway you need to listen to your disappointed customers add serve Swiss cheese. I will no longer eat at Subways that don’t offer Swiss cheese


Maria November 25, 2015 at 6:49 pm

I have seen the Undercover Boss episode, and wonder why Don, or someone does not donate the extra bread, cookies, etc, to homeless shelters and food kitchens?


Tiffany November 10, 2015 at 8:55 am

My mother worked at Subway and quit last week. The owner wouldn’t let her take a break after 8 hours straight! She is almost 60 years old! The US has labor laws for a reason! Plus he was insulting her in front of customers in order to cause her to make mistakes and was encouraging customers to laugh at her while making fun of her! That is not how to run a business. That is childish and mean!


anthony November 7, 2015 at 6:29 pm

747 10th avenue
New York,NY

mostofa! the only one who is messy with sandwich making and doesn’t know how to satify custmers request, tried to charge me one time extra for southwest sauce and extra lettuce. also refused to provide a sample of subways tomotoe soup, i have never tried subways soup and was curious before purchasing he said look at the menu… do you see samples? No we dont do samples her no no no… very rude and he said no hot soup only cold soup, hes been saying this for two straight days! he has always had a personal problem with me and i feel its because mainly i tell him everything on the sandwich and he seems to get bothered, he does it soo sloppy and then gives me this crap! i work at the skyline hotel as a front desk agent and have been going to this subway for almost 5 years, everyone that works with me can also agree that he is extremely rude! i told him i was going to complain about his behavior and attitude and he just laughed and started taking in his native language and said he doesnt care, as if he was untouchable. all i wanted was a small sample of subway tomato soup since i never tried this , i have money to purchase but before i did i wanted to make sure it tastes good. this man Mostofa is extremely rude dirty and does not care about how the sandwich is presented, one time i ordered a foot long and he just threw the toppings on one side of the sandwich and the other side nothing, very unproportional and then tried charging for exta sauce, very stingee. I dont know why but he has aways had a personal problem with me for the simple fact that i order a foot long with everything on it and extra sauce. i love subway and i do this with every other subway and nobody gives me any crap except HIM! i will keep writing to subway about my interactions with this store and continue to do surveys until i see improvements with this Mostofa!


anthony November 12, 2015 at 8:03 pm

the owner called me back and apologized on mostofa’s behalf, i have to say that i won’t judge subway restaurant ‘s service and food bad because i love subway, but was very surprised I got a call from the owner, we spoke and he said I’m not the first to complain about this employee and offered me to come back to have a sandwich on them! I was very happy to hear from some one from upper Management and glad this employee will no longer be there because of his service. thank you owner of subway on 747 10th avenue New York,NY. for resolving the issue and will recommend this place to my guests staying at our place, now that there is no concern about someone being treated bad. Thank you!!!!


john October 21, 2015 at 12:55 pm

was at the subway at eastfieldmall in springfield was accudes of stealing bag of cookies did not ask the ladys name she got nasty will not eat at a subway again


john richardson October 20, 2015 at 11:58 pm

was at subway in springfield east field mall with my girl friend I got accused of stealing a bag of cookies witch I did not they can go f*** them self suing slander will never eat there again the sandwitch was bad got sick


George raspberry October 3, 2015 at 4:44 pm

Today I went into a one of there locations in temple hills md with a coupon and one the employee here for the second time told me he “” is not going to take the coupon that I’m trying to used “he told me that I can only use my coupon where I live and then he ask me where do I live and he told ,y don’t you take in to a subway in DC , now it has became a Problem to me I will not stop writing until someone tells me y did he turn me away for the second time!!!!!!!!


Alex January 7, 2016 at 8:28 pm

He turned You away because every subway is independently owned unless a owner has sever locations in a city or area. Usually when owners have several locations they send out coupons valid only at there locations to drive sales. If you take it to another subway location then they eat the Loss and dident even send out the coupon.


Nicole September 20, 2015 at 10:45 am

Today on my lunch break there was a paper clip in my sandwich! I will never eat at Subway
again! Horrible experience!


Dan Rafiner September 23, 2015 at 4:17 pm

Oh my goodness!! You had a small piece of metal in your mouth for a minute second. Give me a break!


margaret mudd September 17, 2015 at 5:18 pm

CARD NUMBER IS 6299 4408 0099 3482/PIN NUMBER IS 40759978


Jean September 8, 2015 at 8:23 am

I was recently at your establishment in Corning Iowa, and was injured on a chair. I cut my finger, and had to go to the emergency room at the local hospital. Then a week later I have to have a follow-up appointment at my doctor’s office. I have texted the owner for payment of my medical bills, with NO response. He was very reluctant to give me his contact info. Now I know why. If this is the way fast food places treat their customers, I can certainly understand lawsuits against them!!


Dan Rafiner September 23, 2015 at 4:20 pm

Take responsibility for your own actions lady! Come one Jean, how old are you? Do they need to bubble wrap the chair for you? Would you also complain if you stubbed your toe on the door?


WD November 4, 2015 at 7:48 pm



Jordan September 8, 2015 at 2:05 am

I have worked at subway for almost 3 months completely mistreated and was working without any proper training. I was working 4 pm till 10:30 pm but was working till 2 am and was not paid for the hours after 11 pm this happened 6 times until addressed and was only paid for the hours there was no compensation for mistreatment there rude attitude and unprofessional behavior towards me I recently quit and my GM sent a uncalled for txt I will be calling the Ceo for this inappropriate act and will be taking this to a lawyer this is outrageous beyond boundaries


Dan Rafiner September 23, 2015 at 4:24 pm

Lawyer? CEO? Jordan you were probably very lucky to have been given this position that they have multiple applicants for. You are not over qualified, over worked or under appreciated. You are one of the many masses in this country fighting for a shrinking job market. Sucks you couldn’t cut the mustard and roll up your sleeves. Sounds like SUBWAY is better off without your sandwich artistry skills. You probably are the culprit of the paper clip!


Lmao October 6, 2015 at 6:02 pm

So your just on here leaving rude remarks on bad reviews? Your bout as grown as the others your insulting huh Mr. Dan


Erin Holt September 6, 2015 at 11:16 pm

Thank you for helping to dumb down America even more with your stupid commercials that use words like “bestest” that is not a word! Please be smarter than that in the future.


Marj September 2, 2015 at 12:06 pm

Please take the GMOs out of your food…. It is killing us and we are not being told about it, so we need companies like you to help us stop the GMOs in our foods etc.

Thank You!!!!


jeremy January 31, 2017 at 3:21 pm

I don’t think you really know what a “GMO” is…. It simply helps natural selection along by planting one variety of grain next to a variety of grain with a desirable trait. There is no lab gene splicing or whatever you retards think. If you dislike GMO’s then stop eating pretty much anything. Corn used to look like grass, wheat is the same, just taller grass, apples were tiny and bitter. We couldn’t feed even a quarter of the work without this forced natural selection. There has been exactly 0 studies that show GMO’s have any adverse affect. From an Agricultural Scientist fighting world hunger.


Linda September 2, 2015 at 10:21 am

I Just read Jennifer’s complaint about the subway in Brewer Maine. I am shocked and saddened that this is happening. where is Human Recourse’s?
I know someone who just started there recently and was put down and harassed by Darlene. I will not let this go, and I will be contacting Fred Deluca.
This is ridiculous, this is against the law and this man Brian and this woman Darlene should loose their jobs at the very, very least. You Can Not speak to employees this way, you cannot talk about their race, religious beliefs, or make them uncomfortable in any way.
I for one am taking this to the top. and I wont stand for these managers being allowed by Subway to harass their employees, they have enough bad PR I don’t think they need more. This should be squashed before it hits the news.


Raven January 7, 2016 at 11:58 am

It’s very sad that when an employee has an issue there is no one to go to most of these stores mistreat their employees because they know they can get away with it . I worked at a subway before the one I’m at now and the manager there was a wicked woman she would yell at u put u down in front of customers I felt so bad for my coworker and then when u would go to the owner they don’t care and they just ignore u . So I quit there because I couldn’t take the abuse anymore and I’m happy all of them followed. But unfortunately that Manger still works there and is very rude to workers and customers something needs to be done with people like that . And all employees that work for Subway don’t even know their rights because they never show them any and there is no human resources department anywhere it’s weird ..


Alex January 7, 2016 at 8:35 pm

Subway restaurants are not corporate owned the most that they could do for you is talk to the OWNER when subway restaurants open its because a person bought it and opened it you need to talk to the owner not subway CEO they can’t help you.


Jennifer Everly August 26, 2015 at 9:11 pm

I worked at the store in Brewer ME Owned and operated by Brian Hansen. I love the girls at work there and I’ve made great friends with all of them, but Brian is such a poor business owner. I would work up to 12 hour days and not get one break. We are not allowed breaks there. He is emotionally and verbally abusive, would not keep situations confidential- meaning he would tell other emoployees your confidential situations and call you names like “idiot,” “XXXXXX,” and say “she’s full of XXXXX” behind your back. I would dread going to work knowing that he’d be there, it was awful. He would have all of us girls go into work up to half and hour early, MAKE US WORK and not let us punch in the time clock until our scheduled shift. He would tell us that he’d make up the difference in our pay checks which was a promise he never kept. I could go on and on about the illegal things he pulls and thinks he’s going to get away with, but I figured if he has enough rope he’ll eventually hang himself with it, figure of speech. Yesterday was my last day, I asked him for a letter over the phone stating that yesterday was my last day signed and dated, and he told me me that he hoped to God it was the last time he’d ever have to speak to me, before I was supposed to go into work! Meaning while I was still an employee! He’s just an unbelievabl drunk and I have zero respect for him at all. It feels good to get this off my chest. Wow:/


Linda September 2, 2015 at 10:23 am

I’m sorry this happened to you, together we will stop this ABUSE of employees at Subway


Richard August 24, 2015 at 5:07 pm

How can a franchise owner pay the company 12.5% of sales and make reasonable profits (around 20% of sales)? Similar companies offer franchises at 8% of sales, so why do owners find Subway so attractive a business to own when they have other choices? Subway’s sales volume per store seems to be comparable to that of others but owners get very sub-par return for their efforts. Then, there are concerns about quality to make matters worse.

I am going to look elsewhere to open a franchise sandwich business.


lianne hall August 19, 2015 at 6:35 pm

Dear Sirs, I know you are trying to react to the latest headlines as it reflects on your company but I just wanted to let you know what I think about this sad turn of events, You can never know what is in a persons heart and where their soul lays. Sadly his was in a very dark place. No one can know by looking or talking with a person what lays under the mask they wear. I am a miss no one from a tiny town so I can’t say my outlook is important to anyone but I just wanted who ever owns this business to realize it was no ones fault but Jared’s for his choices. The choice to use him as a spokesman was made in honesty and truth as far as you knew, I don’t feel it should taint your business and I hope that the majority of the public will also feel the same. Good luck with your work at subway. It is a fine company. Lianne Hall Wickenburg, AZ.


Lisa November 1, 2015 at 11:13 pm

Executives at Subway were told as soon as 2008. They just now fired him. Keeping him on the payroll while knowing makes them just as sick as he is. I will not eat there again.


john August 19, 2015 at 4:46 pm

How well do you screen your representatives and your workers? When my daughter eats lunch at one of your shops is she being sized up by a predator rapist or a serial Killer?
NEVER AGAIN will I let my family use ANY of your establishments.!



Angie August 25, 2015 at 5:10 pm

The reality is, while Jared has commited and acknowledged crimes, unless he had a criminal background, how would anyone know? Quite honestly, there could be a serial killer or rapist dining at any dining establishment, sizing up any patron. Often times, children are molested by people that are known to them, including family members. I know more than one individual that were abused by each a family member and a long known and trusted neighbor. Evil comes from everywhere and often comes disguised as a wolf in sheep’s clothing. Evil doesn’t walk around with horns and a pitchfork wearing a cloak, it walks around masquarading as a normal human being. Subway isn’t responsible for an individuals actions when he wasn’t on anyone’s radar for being a potential problem.


Unknown August 18, 2015 at 3:21 pm

I have worked for Subway for many years and always enjoyed my employment with the company. that was until I started working for my current owners. they cheat their employees on hours and overtime pay. they are constantly micro managing and changing procedures everyday, multiple times a day. They never take responsibility for their actions and they push the blame on everything onto their staff that they do not properly train th n. talk bad about to,other employees. I have seen the owners Mickey and Ashish along with their area manager valerie talk bad about employees to other employees and customers. these owners deserve to be shut down.


Glenn Berglund August 17, 2015 at 3:52 pm

I wanted to express to you that your location at Thorndale and Cortaro rd in Tucson today was short handed ( only 1 girl to do everything) is unacceptable. This location is mismanaged since the day it opened…the girl working today did her best to get the orders out. This franchise owner needs to get proper staff. Mayb have your district manager for do site visits more frequently. ….
Please address this immediately.

Glenn Berglund


Lisa Segard August 16, 2015 at 3:27 pm

While having lunch at the Walmart subway in Plano, Il. I look at the pop machine only to see a raid roach trap sitting on top of it!! Out in plain view of customers!! This is disgusting!! Better training needs to be in place. I have picture which I was unable to attach. Store # 37923-0


Karen August 6, 2015 at 2:07 pm

To whom ever it may concern,

I have been a regular at the walmart subway in Springville, Ny for quite sometime now and have noticed a few changes in the restaurant ever since there was a change in the management.
I was in the restaurant twice this week August 4th, 2015 and August 5th, 2015. On the 4th I waited in line among many others while the woman behind the counter scrambled to complete orders. During this time the mew manager of this subway and another employee sat at the far end of the restaurant talking to one another.
On the 5th the same events took place, today however there was a different employee making the sandwhiches by herself. She was obviously overwhelmed by the amount of customers and the oven timer going off. Minutes went by before someone came from the back to help her.
These are not the first incidents that i have seen like this since the new manager has started here. However, they are the most recent and i feel; for the sake of the emplyees at this subway; that this is an issue and should be looked into.

Thank you,


Unknown August 5, 2015 at 12:11 am

I am currently a general manager at a Subway in Utah. I get paid $9.00 an hour, where my owner still thinks that’s okay. She plays favorites and I have never had anything negative said about my work nor any disciplinary actions since employment. But mean while majority of my crew members make more then me. Why is that!? The owners names are Paul and Kristen Kartchner, don’t work for them, they cheat employees out of hours and pay. What should I do?


Starfox August 3, 2015 at 8:09 pm

I was at subway in Federal way WA Store address# 2020 S.320th ST ste P 98003 to order my meal which is normally $7.28 this girl named Rosa charged me $8.10 and I’ve been there regular customer for 2 yrs i Strongly suggest for there to be a change on proper customer service because I don’t like to be ripped off by $1.10 more than what I regularly paid for my meal when the store manager is their. I want to be treated fair without being charged more then what I usually pay for my meal. If this doesn’t get resolved anytime soon then I will take my business elsewhere.I WAS IN THERE BY. 2:30PM.


Beth Strouse August 1, 2015 at 4:43 pm

I was at the Subway on New Leicester Hwy in Asheville NC. I ask the sweet cashier if I could get another bag to carry my cookies and my drinks in. As I was leaving I heard the foreign man say kinda hatefully to the sweet cashier “why did she get 2 bag’s?” Like the bag’s are made from gold or something!!! I was so embarrassed I didn’t even turn around because there were other customers behind me and I didn’t want to cause a scene. I bought 3 6 inch sub’s, 3 bags of chips, 2 bottles of diet coke, 12 cookies and 1bottle of milk. Is there something wrong with asking for another bag? Just saying!!!!!! Unhappy in Asheville NC!!!!!


Elizabeth July 17, 2015 at 10:40 am

I went to subway in bessemer al on 9th ave around bout 8:30 9:00 this morning I walked in and the lady just was talking on the phone didn’t even welcome me for one,and for two she had a nasty attitude like she didn’t want to be there when she asked me my order I felt unwanted but I still got my food but I won’t be back to subway as long as she there I didn’t get her name cause she had no name tag but she a Caucasian female


Shelly July 14, 2015 at 12:13 pm

It’s 6:00pm, I got to two different subway restaurants for our favorite meatball subs only to be told they are BOTH out of meatballs. “Aren’t you open until 10?” I asked. “Then why would you be out at 6?” “Well, we’ll probably make more.” was her response. I replied, “Perhaps it would have been more prudent to make more BEFORE you ran out.” She turned her attention to the next customer in line, without offering any kind of alternatives. I was NOT pleased!


Former employee July 13, 2015 at 8:15 pm

Our district manager is withholding our tips, won’t give them to us intill the end of the month deducting money from our tips and is splitting them up between everyone who works at that store. Located in Garrett county maryland


Debbie S. July 11, 2015 at 9:59 pm

I have several complaints about the Subway in Cache, OK. #1 no one greets and welcomes you upon entering the store (except Dawn, she is always friendly). #2 as a Vegan, I do not want you to touch my veggies with the gloves you wore for the previous 5 customers, who all had meat on their sandwiches. I had to request that the employee change gloves! #3 my biggest complaint is this: the young male employee was fixing someone else’s sandwich and attempted to fill the small container with guacamole, after having taking his gloves off and handling the register already. The woman who was fixing my sandwiches, tried to scoop into the container for him, but nearly missed. So, with his bare fingers, he then finished scooping the guacamole into the container. This is unacceptable. If this had been my order, I would have walked out and never come back, and warned everyone about the health issues at the Cache, OK location. For all I know, this employee could have used the bathroom, and not washed his hands, before using gloves and then taking them off to handle the payment at the register. I have contacted the Lawton, OK health dept. Most of the employees at this store are too casual and unconcerned about common sense hygiene.


Kim July 6, 2015 at 1:27 pm

absolutley ridiculous, first the manager starts saying every few shifts a small amount of cash goes missing so I pay it back, about 5$, now I’m getting fired because she said 200$ is missing and I can’t pay that back, the manager Heather doesn’t have enough employees, is rude, and sucks at her job frankly, and the back of the resteraunt is disgusting and everyone ends up quitting/ getting fired because she is ridiculous, other than her 4 family members working for her, and her finances manages the subway across town, absolutley ridiculous. Subway on Eagle Dr. in Denton, TX


Rafael Rivas June 18, 2015 at 1:45 pm

Dear Subway Headquarters;

Once again, do pay attention to Subway´s Costa Rica operation.

Early last year, your branch was embroiled in a damaging public affairs issue when your country manager attempted to directo the employees´vote during national elections for President. The company had to apologize then, although many of us chose to drastically reduce our consumption as a way to show our opposition to such unlawful and unacceptable behavior.

Now, your company is publicly siding with an extreme right political party (Movimiento Libertario, a pseudo Libertarian movement) claiming that avocados will be out of the menu until further notice due to “causes beyond Subway´s control”. Amazingly, however, avocados are available in the market to every Costa Rican person.

Even if facing a temporary shortage (which is NOT the case), is it in Subway´s interest to yell about how impaired its menu is? How is managing the company and whose interest represents?


Rafael Rivas
Phone: +506 8815-****

Sample publication of Subway´s announcement to the market.


fasley accused and harrassed. at job. Discrimination. June 14, 2015 at 5:22 pm

Subway Elfindale west Sunsine Springfield MO. Have been harrassed and fasley accused of theft. Manager is threatening and slandering me. I am innocent. They picked on me and I was doing the work while coworkers were on their phones and goofing off. 15th there are many violations here. Inspector would be upset. Plan on getting lawyer as my boss is holding my check. Finally texted I was fired and stupid. Threatening to get me fired at other job. There is no proof. I did not steal and I worked hard for them.


chris June 30, 2015 at 11:58 pm

harassed by another employee several different days. i reported this to management they did nothing. i finally typed a two page letter about employees being on there phones and sitting on prep tables in the back. they still did nothing so i quit. being accused of stealing and not doing my job while i am the only one doing anything thing. the lady that harasses me still works there too such ashame no wonder they cant keep anyone. biloxi mississippi location.


John T Hendricks June 14, 2015 at 3:45 am

Subway store 16048
Problem-We oftenorder CHOPPED salads and it is so stated on our Email order. Each time employees state their copy did not say chopped, so there is a mild argument to do it.
Also, online orders get ‘order’ but there is no receipt, so no “Host Order ID” and online review is rejected.-J Hendricks, Griffin GA
PS no store manager on premises


fasley accused and harrassed. at job. Discrimination. June 14, 2015 at 12:47 am

Have been treated badly by coworkers. Was promised certain number of hours when started. Did not get them. Was told was not going to get them when asked about it. Then there was rumors of being fired. Now they are holding pay check saying stole money. There is no proof. Did not steal anything . They threatened to report to police and took 5 dollars from me. Still have check. Didn’t say fired but now after told not feel like can trust them and do not want to do cash told not work there. They are trying to get my other job at another subway to fire . Boss doesn’t want to. Worked there few years no problems. Some one else is stealing and may have done it before. Also there are many health violations here. Springfield MO subway on Sunshine.


Chris June 12, 2015 at 4:00 pm

Subway only hires Mexicans. I wont eat at Subway ever again you slimy AIPAC anti-white Jerk DeLuca – shove a subway in your Subway


Jessica June 11, 2015 at 11:11 am

i work for subway in barnesville ohio. i was taken off the scedule for leave due to health reasons and was cleared to go back. Ive called the store owner as i was told to, but he is not answering any of my calls. Ive called 8 times in the last week and no response. ive left voicmail each time. its getting rediculous. i havent been told anything except to contact him to get put back on the schedule. which is pointless if hes just going to ignore my calls.


anonymous June 8, 2015 at 4:41 pm

I recently just quit Subway location Mechanicville, Ny. Owned by Keith Giglio. Managed by Jamie Conlen. I left due to maltreatment and favoritism. Not to mention my manager and her best friend smoking Marijuana indoors in the Subway freezer. I have come into work several times and the place has reeked of the stench. We do have cameras and if you check them out I’m sure you can see them go in early morning. The owner is well aware and gives it a laugh every time. I have also seen 4 employees, including the manager drop bread on the floor and pick it up and put it back into the bread cabinet. It’s very disgusting and needs to be handled. I was mistreated simply because I asked to have the schedule a few days in advance. I received attitude for telling her I needed,more then 12 hrs to find a babysitter for my children. ( schedule is given Tuesday night for Wednesday morning). Then, I received notice that another employee who had been previously fired due to the fact she had threatened to stab me. She also has been arrested and has a felony on record for stabbing someone. That is all public information anyone could get. Action needs to be taken or I will otherwise bring this to the Better Business Bureau


Jayden Miller May 30, 2015 at 6:29 pm

I work at the Sunway in Robertsdale alabama, I work with a guy named Byron. Hes very disgusting, looks like he never takes bathes, he gets very rude with you if you ask him to do something. He burps and doesnt say excuse me, he touches him self and doesnt wash his hands. None of us at work like working with him and my manager wont do antthing so I decided to come to coperate. He has also said he wishes he could get with all the girls here and then called us sluts, and said if he could right then and there he would pull out his stuff. I dont feel safe when i have to work with him. I should never have to feel that way when i am working. Please something or I will take it further. Jayden(employee)


Marlena May 27, 2015 at 1:15 pm

Had difficulty receiving a free cookie with free cookie validated receipt. There was no expiration date as to the time frame it has to be redeemed. Customer service rep notified, she was not a nice person at all. Has no business being a representative of any sort. I often choose this restaurant for my cheat days and love cheating with a cookie. All my subway days have come to a halt. I even by gift cards for my mom and brother there. No more, I’m done, it’s a .50 cent cookie. That’s nothing compared to the amout of money we SPENT in that restaurant. Well, We are done.


Ann April 17, 2015 at 2:30 pm

I went to Subway on North Slappey in Albany; the employee argue loudly with a patron simply because he order a chopped salad. She used the “f” word with the customer. My sandwich was thrown together, soggy and not edible, in which I immediately threw in the trash. She had fussed and cursed over my food and I was not about to eat it. I called to report the next morning and the District manager and manager were viewing the tape and claimed to be astonished, and that they would leave my name for a replacement sandwich. Well I went and guess what, my name was not there and to add insult to injury the woman that used such fowl tone/language was still there serving with the same bad attitude. I would challange the owner to view the tape on 4/16/15 at 5:30pm and see if that is acceptable. NEVER EVER AGAIN. I am due a refund and I am so bitter about my wasted money on non-professionals. The sad part is employees like her will always be at a minimum wage service job, but want to strike for 15.00 wage increase. I applaud those with personality and professionalism, but then there are those who are destined for failure. Yes I am upset, the nerve for me to waste my money.


Steven April 13, 2015 at 1:11 am

My store owner never puts enough money in the account and when the employees go to cash their check, it always bounces. It’s become a problem to where every single check we try to cash on the day that the check is issued, everyone’s checks bounce. One employee cashed it at a nearby bank and there was money in the account. He then texted another employee who then went to the same bank 5 minutes later and there was no money in the account. Our store owner recently remodeled and doesn’t have enough money to put into the account to pay employees.


Jailene Ruiz April 7, 2015 at 1:11 am

I’ve been working at Subway located in Woodbridge, NJ. for a little over 2 months now, I’ve worked in fast food restaurants before so i pretty much got the jist of it. I can’t stress enough how incredibly unfair and unprofessional my manager is. Completely immature and did favoritism. He was extremely unorganized in a way that even customers would notice. He was irresponsible by not having schedules done on time, switching hours whenever he wanted to without the employees approval, not having his paperwork done on time and especially not helping us out. He would just sit around on his phone all day complaining of things not getting done yet for some reason he cant do it. He spends his time “cleaning” but every time the owner or inspector comes we get a bad grade when it comes to cleanliness. He would leave in the middle of the day leaving me alone in the store having to do everything. He smokes before work and there’s reviews of him smelling like marijuana. When I work, I don’t get breaks, I work 8-9 hour shifts with no break, yet when i ask for one I get called lazy. Also he messes with the time sheets, putting in breaks ALTHOUGH I don’t get one. As a manager you have responsibilities t=such as inventory, deliveries, etc. He tries to make us, the regular employees do it for him, or helping out. I’m just a regular employee I get paid to do sandwiches not to do inventory so I don’t understand why he would make that my responsibility. Also, when I say no he uses it against me and cuts my hours. He also tried to fire me for HIS mistake. He’s just extremely unfair, completely incapable of being manager, and takes huge advantage of his title as a manager. Personally, that title should be taken away immediately.


Candice March 23, 2015 at 9:08 pm

I just recently worked at subway in Jasper, al for almost a year. I worked for a very immature manager who when I first started working there would leave me by myself and go tan while still being on the clock. She barley does her job she goofs off while at work and always leaves before it says for her to on the schedule. If you did things to help her out then she was cool with you but if you ever didn’t do something she wanted then she got back at you. Like if I didn’t come in when she asked me to on my off day she would cut my hours back and just be rude to me. Also she won’t hire anyone who is overweight because she says overweight people move slow(she’s no skinny Minnie herself) and will not hire guys because well they just wont do there job. Talk about equal opportunity there is none there. Every time I gave her an application someone turned in she would go to their fb page and look them up just to see if they looked good enough to work there. That place does not treat people right they don’t even let you have a break. I worked a 9 hr shift and did not get a break because I was the only one working. The next day I worked a 12 hr shift BY MYSELF and did not get a break either. The next two days were my off days and she asked me if I could work both days and i told her I couldnt so when I showed up to work that Saturday morning she told me I was fired because I didn’t come in for her. And also because she found out that I was trying to find another job…. Umm okay you can’t fire people for those things that’s called ILLEGAL!!!!!!!!


Melissa March 18, 2015 at 10:54 pm

To Whom It May Concern:
I use to be employed at Subway in Russell Springs,Ky. and inside Walmart in Columbia and it’s such a bad place that I wouldn’t advise anyone to work at either place. The owner Junal
Patel and his store manager Brandi has treated other employees very bad. There was a young guy that used to work there and they cut him down to 12 hours a week all they wanted to do was use him to put the truck away for both of the stores and he quit and I don’t blame him for it. I worked there for almost a year and I had to go on medical leave and they knew it way ahead of time and knew that I didn’t know how long I would be off work and I was told that I would still have my job and I turned in all my doctor excuses and everything and when I got released from the doctor I contacted Brandi about my job and she never answered and still hasn’t so I contacted Junal and he told me to talk to Brandi and I told him I tried to contact her and she never answered and he said well I talk to her and I waited and he never contacted me back and he still hasn’t and this was in December of 2014. So, I take that I got fired while on medical leave which wasn’t right and I want something done about it or I will get a lawyer and file a suit against them. On top of that at the beginning of the year 2014 Junal went on vacation and ask me to do the computer work truck orders and etc. and I told him I would and I ended up getting 6 hours of over time but when I got my check I was 6 hours short on it and I called him ask him why my check was 6 hours short and he replied I can’t pay you over time so I took them 6 hours and added them to your next check. On top of all that there was high school students that worked there and they would work long hours and wouldn’t get a break and I know because I’ve seen it happen often and if the records gets checked and it shows that they took a break it’s because someone got in the computer and put it in there so they wouldn’t get in trouble over it. Junal does not need to be owner of Subway and Brandi does not need to be a manager. In my book both of these stores needs to be closed. These stores especially Russell Springs store is always out of something every week. Junal does not care about his employees or how they get treated by Brandi or anyone else all he cares about is money. Junal doesn’t know much about the stores or whats going on. You can ask him about something and he acts like he doesn’t know and always tells you to talk to Brandi. Just to say you need to do alot of checks and there’s suppose to be a drug test done and needs to be done often and unexpected starting with the store manager and going on down the line. You can contact me and I hope you do and I hope you take care of this complaint and when you contact me I will let you know what I think you should have them to do to settle this and if you read this Thank You for taking the time to do so. I will be contacted other people on this issue too. Junal gets jealous of certain employees of who they are talking to or hanging out with because I know from when I worked there. He try to tell a 17 year old female not to be talking to or hanging out with this one guy which it isn’t he place to be saying that and it was because he was jealous.


Blanca March 12, 2015 at 10:26 am

I Went to Subway on Ayers St. Corpus Christi, Texas for a soup. They Do Not Allow u to use the Restroom until u pay for your meal, is that Right? That was embarrassing, hearing the cashier say “You Can’t Use the Restroom, Until You Pay For Your Meal”. All customers just stared at me, it was so degrading! Let’s leave this place out of business, since they don’t trust customers anyway!


Helen February 20, 2015 at 6:41 pm

Along with manager/ regional directors for Subway in Auburn Hills Michigan YOU SUCK ALSO!
My experience with Subway since day one has been AWFUL ! Coworkers and myself having no prior knowledge or experience working in a Subway were thrown into making Sandwiches for hundreds ! And when our Subway regional manager visits our new location, coworkers and myself know we are going to be written up and not given a fair chance due to this guy being a total DICK!


Tessa Mosley February 18, 2015 at 11:36 am

I just recently found out that I’m being fired from the location I work at through Subway. We had snow in our area and I was unable to make it in to work. I was told of I couldn’t make it in, it would be considered a no call/no show and I’d be fired. After trying to explain to my boss that I didn’t have a ride, I finally had to contact our district supervisor only to find out my manager had spoken with her and lied about details of our conversation. I was last told that I had been taken off of the schedule and she would have to speak with him about adding me back on, then I would be contacted to know when I work. No one ever contacted me, and I had an employee ask me today why I wasn’t at work. I feel as if I’m receiving very unfair treatment (especially considering there were two other employees as well who called in sick and we’re not reprimanded in the manner I had been).
I’m not sure if I have lost my job or not, but this is absolutely ridiculous and extremely unprofessional. My fellow coworkers and I have had several issues revolving this manager and have all feared for our jobs. We have received verbal abuse (I.E. Name calling, rude messages for not coming in on days off, having to fulfill his duties ourselves) and unfair treatment as employees. I feel something needs to be done about this situation ASAP.

Jane, MO


nancy myers February 13, 2015 at 6:58 pm

While skiing in Breckenridge, CO my grandsons and I had lunch at the Subway. The young gal waiting on us did NOT understand or speak English very well. She had trouble understanding what kind we wanted on our sandwiches; plus she called another gal over to make the meatball sub. In the meantime, a line of customers started to form behind us.
My wheat bread was stale too.


Steve Freedman February 12, 2015 at 12:13 pm

As a potential employee recently hired as a “sandwich artist” here in Sugarland, Texas I was shocked and dismayed on your hiring process! After purchasing your uniform for $20 I had gone through 3 days of successful training at one of your stores and was promised to begin work the following week at one of your other stores nearby and was excited by the prospects. I was told I’d be notified when and where I’d be working and when I was never called I proceeded to call the “trainer” who helped me about why I was never called, they had no answer for me. This went on for 2 weeks!!! I returned back to the store I was trained at and spoke with my trainer. I had informed her of all I’ve been through and she proceeded to make a call to one of your store managers while I was still there and she then informed me that they were trying to reach me on my phone and that their was no answer and that it didn’t even go to my voicemail. What a lie!!! This is NOT true!!!! I ALWAYS have my phone with me and I had checked messages every hour and my voice mail DOES work and is in service because I had been getting messages from family and friends all along. Either they had the number wrong or they were being nasty and didn’t want to hire me for some ungodly reason I will never know. I AM VERY UPSET AND ANNOYED and if this is the way that Subway runs their hiring process and their company then I feel bad for future employees and the Subway company in general. All I ask of the Subway company is to have more integrity and more conviction to your future employees and DO NOT MAKE PROMISES YOU CAN’T KEEP!!!!! Do you know how bad that looks for your company?! I will make sure I let friends and family know NOT to work for your company. I had worked in the medical field for over 10 years and would treat people with the dignity and respect they deserve!!!Obviously you need to take “sensitivity” training throughout your company and if need be I’ll teach it for you because your methods aren’t working!! Think of those that you are “serving” in your community and your integrity as a company!!!!


Karla Flores February 10, 2015 at 10:46 pm

To whom may it concern: My name is Karla. I used to be worker in store 62289. The store is located in Los Angeles.
I am writing this because it is unfair to be treated the way the manager from this store treated me on Thursday 5th. It was during the rush hour around 12:30 p.m supposedly he was teaching me how to increase sales. He told me that he was going to suspend me if I keep on selling the 21 onz. cup. He told me that I have sale the 30 onz. otherwise he would suspend me. He told me this multiple times. He told me that he was going to put me to work under so much pressure and that if I don’t do what I was told he would suspend me. He said it for the 4th time. A daily customer arrived. He wanted to pay for the simple six, but when the manager heard it he told me to sell the 30 onz. I told him ” But what if he gets mad?” The manager replied: I don’t care just do it, you have to do what I told you to do. I didn’t, I charged him the simple six, I didn’t want to cheat over a daily customer. After this event the manager fired me.
Nobody deserve to be treated like that. I have a dignity, this person was harassing me and threatening me. I dont know if the corporation is going to take the time to read this, but if yes, I hope you do something about it. I didn’t want to go by the legal way. I just hope the corporation take any action.
Store number: 62289
Store manager: Uriel Guzman


dennis baker February 6, 2015 at 8:39 pm

Dear Mr Deluca

December 02 2014
My wife and I and a friend were eating subs at

437 Martin St | #109, Penticton, British Columbia V2A 5L1, Canada
(250) 490-3490
4:30 PM

When some customers entered the establishment and the wind caused a
picture 4 ft by 3 ft to fly off the wall hitting my wife in the head and then
hitting me in the as well.
I was biting into the sub at the time and bit my tongue.
The manager whom witnessed the incident said nothing, retrieved the
picture and went on serving the 3 new customers.
When we got up to leave the manager ran into the back of the
restaurant / storage area. I assume to avoid us.

when I arrived home I went to the bathroom to brush my teeth
and when I removed my partial plate (denture) it fell into three pieces.

The irregular load induced when biting my tongue was beyond the usual stress
the plate was designed to endure.

To date no-one from Subway has contacted me, although the owner did phone and hung up after the first ring. I assume this was to give the false appearance of due diligence, as phone records do not indicate the number of rings. Just the date and time.
I immediately returned the call , and an answering machine took my name and number.
No further attempts to contact me were made.

After several complaints through Subway electronic submissions and Subway Canada
Facebook page
I was contacted by
Janelle Eberts – Adjuster
# 2964279‏

Crawford & Company (Canada) Inc – Kelowna Branch
201-160 Dougall Rd S Kelowna BC V1X 3J4
Phone: 250 491-0317 or 1 800 335-9577
Fax: 250 491-0817

She asked me to provide recent photographs , which I complied with, and you also have them in this email.

Then she requested dental records which I have authorized the release of.

I have reasonable and probable grounds to believe I am being ignored, deliberately, as a continuation
of Hate Crimes by the Okanagan Valley BC legal community.

These Hate Crimes have been continuous since 1992, and will be public knowledge very soon, when I run against Prime Minister Stephen Harper in the fall election.

So before I suggest Subway knowingly and willingly participated in a Hate Crime. I give you the opportunity to address the issue.

My birthday December 18 Christmas Dec 25 and New Years January 01 2015 are 3 significant dates that I remained home as I am uncomfortable being seen in social settings without a front tooth.

The replacement cost is 1000.oo CDN
and I request 500.oo for each month I am without a tooth / plate.
since it will take one additional month to get the plate after settlement.
I respectfully request the immediate release of 2500.oo CDN
to replace the tooth immediately
without any further delay, whatsoever.

Yours Sincerely

Dennis Earl Baker
* Creston Avenue
Penticton BC V2A1P9


Devon February 6, 2015 at 12:58 am

Hello. I am a very upset employee. The sanitizer is burning my hands very badly at work and I do most of the dishes… now I know why they leave them for me. We don’t have gloves for sanitizing. Hmm…. now why is that??? I have a very bad scar on my hand, I had stitches there back in 2010. And the skin is getting weaker. If it comes back open I won’t be able to work for a while at all. It hurts on the scar more than the rest of my hands that are burnt. I have proof. I’m not happy about this and willing to file a lawsuit. Please fix the problem. I work in at Store number 13566. Address; 605 north Allister, Port Aransas, Texas. No one will do anything about it. So I decided to take it to corporate. I appreciate your time reading this and if it isn’t read, well I guess I’ll be taking it to further measures. -Devon. (Employee)


Beth Leinicke February 4, 2015 at 11:22 am

Last night, we picked up 3 footlong oven roasted chicken breasts at The Subway located at 6188 Macon Road, Memphis, TN 38134. I took a few bites of my sandwich and bit into a hard piece. I opened the sandwich and found a chicken bone. It was already 8:42 pm by the time my friend picked up the sandwiches, and after 9:15 when he walked back. I called the Subway store and spoke to someone named Willie. The manager was not in. I called her this morning and she was exceptionally rude. She would not apologize. She insisted there was not a bone. Told me to bring the sandwiches back. I told her-again-it was only my sandwich that had the bone. She argued with me saying they got the meat elsewhere. Actually, I couldn’t understand her with her poor command of the English language. She offered no recourse or resolution. Many years ago, when I was a military wife-I worked at The Subway on the base in Millington, TN. I am partially disabled wirh vision loss as a result of Multiple Sclerosis. What a despicable way to treat a customer. I’m disgusted and contemplating legal action or contacting The ACLU and The Better Business Bureau.


ANNOYMOUS January 28, 2015 at 11:10 am

Have been on the phone with subway technical support for three hours now! I have even tried to call to headquarters off my cell phone but they just say “hold a second and put me back where I started.” There is no way the wait time is this long! We are losing customers which will make them go to other fast food. Why should we care if they don’t care.


a mad woman December 19, 2014 at 6:21 pm

I work at the subway in bakersfield California on Columbus street and from Experience working there for many years you hardly get a break! Get small amount of hours!This subway is un-fair to every employee that works there and there is lots of employees that used to work there that can say the SAME !!!Mary Hobbs was a good boss and they got rid of her!!! She also been with subway for a very long time!


Rebecca Murray November 26, 2014 at 7:07 pm

To whom it may concern,
I was an employee at the subway located at 162 S. Main Street, in Albion New York for a year. I am currently a high school student. I was balancing two jobs at the time. My Manager Sara Tozer asked me to quit my other job so I could work more hours at subway. My manager and I had an agreement that I would receive AT LEAST 15 hours a week, otherwise I wouldn’t quit my other job. Sara started giving me 30 hour weeks, and I am not complaining, because I loved my job and it soon became a hobby for me. I had worked every single day for a week, Sunday-Sunday and was off Monday and Tuesday. that Tuesday I asked sara what my schedule was for the week. This is when she told me that I had 8 hours that week. I had asked Sara if I had done something wrong and if I was being punished. I also told her that she had broken our agreement. Her response to this was, and I quote, “Because that is what you have. I have a budget I have to follow. I should not and never will have to explain this to you.” I had taken a Saturday off, for which I had to attend a fundraiser for my cousin who was in an accident and has brain damage. She was punishing me for taking ONE Saturday off. this didn’t happen just once, it happened many times, and to other employees too. Later on this same day, I received a text message from Sara telling me I was fired for the attitude I had given her. I saved all of my text messages which show no attitude. In these text messages were unnecessary swear words brought upon Saras part. During my time at subway, I was harassed by my coworkers, including Sara. The girls would spread rumors about me. One rumor was that my best friend (who is pregnant) is having my boyfriends child. They made comments like this to me just to see me crack. I never felt accepted there, only by a few of my coworkers, (Diana Paone and Nicole Entz). Also during my time as an employee, I was a night worker. The girls who would work during the day would leave all of their dishes from the morning, leave the cooler un-prepped, and not complete anything on the daily list. this left much stress on me while I came in and did their jobs for them. This left me rushing every night to get MY WORK done, and if anything was neat and perfect to Saras perfection I would be reprimanded. We would often run out of everything before our truck came on Wednesdays. we would run out of simple things such as lettuce and ham. every week we were out of something that was very important to the store, and due to this factor, I would get blamed for it, even though I didn’t do the ordering, which is Walts and Saras job. We had lost customers due to his lack of inventory. Sara and the Assistant Manager Evelyn would often make me drive to the other subway about 5 miles away, located in walmart, to get things we had run out of. I was not received any form of pay for this. Evelyn often made me do this due to the fact that “she had no gas”. I was nothing but a sandwich artist doing Manager Jobs. This store is “proudly” owned by Walter and Julie Breese. I hope you have the time to look into my complaint and contact me.


shelby mink November 26, 2014 at 10:18 am

I worked at a subway in brookwood alabama worked for over 6 months and quit cause i was having troubles with other employees for no reason they would talk about me behind my back and go to my families work and cause problems for our whole family and the manager alex piola would never do anything about it and when i would tell him the problems he wouldnt do anything but tell the person and start more problems he would leave to go to the bank that 10 miles away and be gone for hours and stay clocked in when hes not even at work then come clock out randomly no one there cares about anyone and the main thing im concerned about is they wont give me my last check i worked for a month without getting a check when i first started working they said it was so i would get a check 2 weeks after my last work week check and now there denying anything to do with it coursed my husband out and said i wasnt getting anything they took money from my kids mouth and i worked for the money im not a slave and we will be going to court if this doesnt get fix


Rebecca Minor November 25, 2014 at 12:56 pm

I worked at a subway in wal mart on burbank in baton rouge, la for a couple days i had a family emergency where i had to quit but i never got paid i have been waiting on a check for 3 months the manager tiffany don’t answer her phone. I’m getting very pissed cause i have bills to pay and kids to take care of. The owner name is Mr.Mickey. they lucky i can’t afford a lawyer cause they would have been gotten sued. I love subway and i love working at subway but this is just ridiculous.


Hampton November 21, 2014 at 8:52 pm

To whom it may concern,
My name is Hampton Massie.
I am writing your office And concern of one of your advertisement you publicize on television. Yes this is in concern of your pastrami melt.
I have to say it, ” Come on man.” Advertising a pastrami melt on an NFL football channel. People are hungry so they want one. But when they get to subway and they see it being prepared with that two slices of cheese Saying y’all got going on, They’re talking and I know It ain’t good.
Like I said it’s football season these grown men do not want to eat a salad when they come to subway. Your subway stores are putting a quarter slice piece of cheese two of them Which is really one slice of cheese on one halfsub. They can have more added to that for just that sandwich.
That commercial is deceiving !
It doesn’t tell the truth of what you see in that picture from what they sell in the Subway restaurants. You all may need a undercoverboss situation to go around in your industries


Anthony November 18, 2014 at 2:28 pm

If you want to be treated poorly go to the subway on capital circle in tallahassee,Florida
Very rude and unprofessional
Didn’t catch the girls name because she shut the drive through window in my face.
Never going to that location again.


Donna Carter November 14, 2014 at 3:36 pm

Subway at 1001 N.E. Greenoaks Arlington Tx. I work in the strip center close to this Subway, they advertise they have potoato soup, well! Sometimes they have soup, but! Most of the time they are to lazy to put it out to serve. Ever since Crystal, the manager tragically died, the Subway has gone down hill. Today when I went in to get potoato soup, once again dont have it,I was told they didnt put it out because they were slow.i told them that I was going to complain to corporate. Please fix this Subway problem.


gwen November 11, 2014 at 2:29 pm

I had a 6 inch turkey and ham sandwich and asked for it to be double toasted and the Manger said it was toasted twice and I know for a fact that it was not cause I always have my subs toasted twice and the bread is almost burnt when they toast it twice and this was not toasted twice cause it was not crunchy like I like it to be. I will never go back to another subway again.


Shantaze November 10, 2014 at 3:25 pm

Subway on 10900 south doty road Chicago il is ridiculous the owner/ manager is a lazy ass mess. I work in Walmart that allows there subway to rent in our establishment.. the man works the hell out of his employees. he XXXXXs up my sandwich every time I go.. I’m not buying anything else from there and no 1 from Walmart that I know will either… these Indians come to America and get lazy and rude.. I keep complaining but his rude ass isn’t fired yet..only if the real owner knows how bad he/ she is probably loosing money because of his rude lazy ass is the manager there

Others them him I enjoy coming to get my food and enjoy my lunch there


Pissed Off November 6, 2014 at 7:47 pm

I am the so called “manager” at a subway store located in Goldsboro NC. I won’t give the store number because I need this job but I do need to complain. On several occasions I have witnessed first hand the owners and their Indian friends they gave employed at the store do the following:
1. Pick food up off the floor and serve it to customers. Even after I have objected and threatened to report them.
2. Change dates on cambro pans when they know the inspector from Subway is coming. Or add a dated sticker on items that didnt had one in the first place.
3. Over work and under pay employees on what they call salary.
4. Use salad bowels and cups that have hit the floor without even cleaning them at least.
5. Worst hand washing practice I have ever seen in my 15 years of service.
The staff and owners refuse to listen and follow sound food service practices. And it is my belief after they have been in business for almost 3 to 4 years and still don’t have a clue they should have their franchise taken from them and sent packing somewhere that they won’t endanger the health of the public or further put the Subway name at risk


KAREN HOUSEMAN February 2, 2015 at 10:39 pm

Good for you Goldsboro, NC
I have worked for Rays Food Place foe 6 years in the Deli They closed 22 stores over a year ago and have not found a job yet and i have the experience i think it is my age 74 and still active. Food handling is very important, i am sorry to read about some of these articals i live in Grants Pass Or and our Sub shops are great they are friendly and go out of there way, of course the sub area is messey but that is only at rush hour and they do clean up after them selves. We have a new Subway comming in Rogue River soon and i was trying to put my app in but it doesn’t work for some reason. Need a part time job.


P. Mann November 6, 2014 at 8:14 am

I am so disappointed in the Store at Tuscola,Illinois! That store has gone so downhill since the new manager took over. I won’t even eat there any more. Heard they have lost customers who have went to Jimmy Johns now cause the management has changed. The store runs nothing like it used too with the last manager,I think her name might have been a Halle,not sure. But, the store is dirty,not stocked,never have bread of my kind when I go in there. It takes forever too get your food.And then it is slopped together like they don’t care.
My cookies were put in a box without them washing their hands. They have a bunch of young immature,shots working this store. I drive by at different times in a day,no cars. Everyone says they are unhappy with the service they are getting and they are not going back unless they get another manager in there like the last one,I for sure am not. I don’t know where my food has been,and handled by whom with no gloves, No way! Sorry, but that store has lost customers,everyone liked the old manager. Not going back till someone else gets in there to take manager.


susan loggins October 30, 2014 at 9:50 pm

I visited subway in holland, store # 3058 and it was awesome..very friendly employees clean and the food was great!!! The manager was working and I raved to her how great her store was and how much it had improved within 6months, I tried taking the survey but I wouldn’t let me complete!!! Great job store #3058!!!


annoyed October 29, 2014 at 9:12 pm

Subway in mount ida arkansas sucks. They have poor attitudes and ridiculous prices. Two $5 footlongs for $20 and a six inch meatball sub for $4.50 footlong meatball $5.


fred deluca October 28, 2014 at 4:50 pm

I went to this location and ordered foot long Poblano Prime Rib and bacon melt. Foot long was 9.37 with tax. I ask to make it as advertized which was a problem, didn’t know how it was on picture. I also wanted the sauce(pepper Glaze) that comes with it and the girl stated they don’t have it cause they are trying to get rid of stock that makes the sandwich. I wanted a discount which I did not receive. I paid full price for a new menu item that was falsely advertized, poorly prepared and I paid for the franchise to unload their stock that is not selling. The location should pull it from the menu and not have signs allover the gas station (front window etc). If they don’t have all the ingredients I refuse to be a guinea pig and line the owners pocket. I would really appreciate restitution on this matter, It was unacceptable business practice. BTW the employee was doing her job, what was instructed for her to do. This falls on the location owners fault. Thank You very dissatisfied patron


rose October 28, 2014 at 9:07 am

I live a block away from a new subway. I applied months ago. They aren’t open just yet waiting to hear back from them. Store number 55053 in chicago, 103rd and torrence av.


Fred DeLuca October 27, 2014 at 1:42 pm

Don’t become a franchisee with Subway. They screw you coming and they screw you going. No corporate support, no local support and a general lack of common business sense. It’s all about how much money they can make at the corporate level and they don’t care about the single unit owners beause that’s not where they make the real money.

Sooner or later there will be more bad press than good press about this copany and they will eventually go the way of Quiznos.


angie swartz October 24, 2014 at 8:13 pm

why is the subway caving into not severing pork,ham, bacon, etc to to the few. this is out of line, this is American if you don’t like pork go else where. i don’t demand people bow to my beliefs and what is it with not allowing services dogs into the subway it’s the law. keep it up and people will stop eating there.


Annoyed October 23, 2014 at 10:27 am

I want to contact the owners of the subway on kutztown road in kutztown pa. I have many complaints and the manager is not letting me contact them because she is sneaky.


Patsy Buysman October 20, 2014 at 10:06 pm

I went to the Subway in Bullard, TX tonite about 7:30 pm. The work area where they prepare the food was nasty. Food was all in between the metal bins. There was some kind of nats or something flying around vegetables. The glass that you look thru looked liked it hadn’t been cleaned in a week. I would have told the manager but I figured Corp. needed to know. Cause it was really bad. Thank you. Patsy Buysman


paul October 20, 2014 at 8:02 pm

i work at Subway here in SanAntonio i had to use the bathroom and the manager wouldn’t let me so i hheld for an hour and my stomach started hurting really bad so i just went and when i got back he started embarrassing me in front of the other workers


Annoyed October 19, 2014 at 3:49 pm

The manager of the subway on kutztown road in kutztown pa needs to be fired. She makes it so there is no way to speak to the owners. She sends the schedule out the night before. She leaves the drawer with no $1’s and forces us to go to giant next door to stock the door. After being forced to get $50 in $1’s everyday giant finally told her you cannot come here anymore. But this hasn’t stopped her. She still tells us to go there so she doesn’t have to come in on the weekend. She’s consantly screwing up our weekly order cause us to run out of things like meatballs when it’s the sub of the month. She leaves earlier then when she’s suposed to. She’s constantly punishing her good employees by cutting back hours or putting them on shifts they asked not to work. She is very unfit for her job and a very sneaky person. The final nail in the coffin is that she hired her boyfriend recently. She gives him all the ” good” hours and when they work together, they don’t actually work. They sit out in the dining area and talk. Again she has made it so that I cannot talk to the owners. I like my job but she has made it a very difficult experience as of late. Please help me do something about this. I don’t want to be falsely fired from my job like she did to another employee because said employee found her boyfriend was working there.


Meg October 17, 2014 at 12:55 pm

I work for a subway in Kutztown Pa my manager who just became pregnant, hired her boyfriend without the owners knowing. She currently took me off the days i was scheduled to work just so he could have my hours. There is no way for me to contact the owners to speak with them, they simply aren’t around. We receive numerous complaints over employees working by themselves during busy hours because the manager is too lazy to come in and help and lets her employees not show up without any consequences. I am very unsatisfied with my employment here. The management is very poor. She is unfit for her job and was only hired when our previous manager knew he was going to be fired. (Also unfit for the job)


Mike Niska October 9, 2014 at 4:10 pm

Went to Subway in Newberg Oregon. The address is 1006 Highway 99w. Was told the wrong price for my meal and they would not honor it. Told them to keep the meal and would be back at their location. Lost a customer. Poor customer service.


ashley October 1, 2014 at 9:10 pm

I am a employee for subway and i gave my boss 48 hour notice if my son babysitter cancel I will not be able to work and I was threaten by office member and district manager that I have to work or I will be fired. I feel that I do not have any respect. Is it against the rules of subway to not be able to work a shift if I do not have a sitter and even through I gave advance notice 48 hours ahead of time can they do this to me thank you. Concerned employer


Billy RompinXXXXX September 30, 2014 at 1:42 pm

Subway needs to cut all ties with Michael “Bong Hit” Phelps. As of 09/30/2014 at 1:40 AM he was again arrested for drunk driving a second time in Maryland. I find it disgusting that he thinks he is above the law because he wears 8 gold medals and gets big corporate deals from companies like yours. If I need a hero that wears gold then dress up Jarod like Mr. T – but I will not spend a $1 on anything in Subway as long as Phelps ugly mug is attached to it!!!!!!!!!!!!!!!!


Carol September 25, 2014 at 7:08 pm

Considering I am about to lose my disability due to the incompetence of a manager within this business I have decided to post my dilemma here.

A few months ago my husband was fired from Subway and proceeded to find another job. Being on SSID I have to claim his wages which I was doing but, he never received a termination letter from the manager at our local Subway here in Kalispell, Montana. When I got a letter telling me I would no longer receive my disability I found out through the local SSI office it was because they were still including Mike’s wages from Subway. I immediately contacted the manager of the store to get the information I needed and she told me I could pick it up the following Monday, this was on a Thursday or Friday. I went to the store Monday to pick the information up and found the only thing they had were wages slips of my husbands. I took them directly to the SSI office and the person I talked to there wrote a letter with the exact information Paula, the manager at subway, needed to provide to me. I returned to subway and she wrote me up a statement stating the person she talked to was supposed to send her the information and she didn’t have the required letter head to put the information on. Just today I received a letter from SSI stating they could not take the information because it was not presented on a letterhead and the information requested was not given.

I am losing my disability because of this manager and her inept attitude about the situation. I need my disability for my medications for my health issues and I need this information for SSI so they can process my money. Someone needs to contact me immediately so I can get this rectified.


Smith September 25, 2014 at 12:37 am

I just would like to make a complaint. I think in this case it would be more of a
Concern for the workers. I’m not sure if this is the right place to do this. I am a customer that loves subway. When I go to subway I go to the one in Tekonsha Michigan. When I go there always seem to be girls working there all by themselves. It dose not seem safe at all to have young ladys working like that by themselves late at night. On a busy highway right right off an intersection across from a truck stop!!! It is very unwise!! People these days are evil!! You can’t trust them.
I don’t like going in that store and seeing girls working alone! You guys need to do something!! Is it to much for there to be two people working especially when it is dark out. Do you not care about you employees?!! To me it doesn’t seem like it!! Please take what I’m saying to heart and not let them work by themselves any more. It’s scary!! If this was the wrong place to do this I’m sorry but I needed to let you know!!


Annoyed October 19, 2014 at 4:00 pm

As an employee forced to work by herself I understand your concern and have been saying this to the owners at the subway I work at for months and was told it’s perfectly safe. I work near a university that has had issues with rapes and armed robberies. But I was told I have nothing to worry about and that the owners simply can’t afford to have another employee to work with me for the three hours I am by myself. I’m told in order for me to get the hours I need a week I have to work by myself for part of my shift. I’ve had customers complain to me. There’s been more then once that a customer has come in and has creeped me out. We even have a known sex offender that’s a regular here that has had issues with one of our employees. My manager schedules this 17 year old girl to be by herself all the time. It’s only a matter of time before something happens.


Enrique Ayala September 22, 2014 at 6:21 am

I have worked for subway for about 13 years at several different locations. Anyone that works for subway knows what im about to say is true; no franchise owner throws bread away. When meat starts to go bad it get’s drowned in Buffalo sauce or teriyaki sauce. The soup get’s watered down to bring in more revenue. Owner’s say that subway food cost is to high so they buy green peppers and cuXXXXbers tomatoes from outside. They like to hire people who are not citizens so that they can pay way below the standard pay. I have enough video footages to make the media go frenzy from discusting act’s to potentially harmful care for the food products. I have worked for people who in my face said I hate americans and have no problems serving them this food. Blame mike ruzzo 4 doing nada.


Victor Gonzalez September 18, 2014 at 7:33 pm

To whom it may concern,

My name is Victor Gonzalez and I was a first time customer at this location 3250 bIG Dalton Ave. Baldwin Park, CA 91706 inside walmart , this Wednesday, September 17th I came and ordered two 6” sandwiches), when ordering this from your Employee Jason, another employee interrupt Jason and rudely asked me any other sandwiches I said no and said one turkey and ham and the other meatballs please she just give me her back and ignored without letting me known some else was going to help me.

Jason Continue helping me great Customers Services I have received from him.
I told Jason thank you for your customer services it was excellent. But can you please call you manager.
Maria approach to me very rudely with a tone I am the manager in charged I told her Maria I don’t appreciated your customer service and will let Corporate known. She rudely continues and shakes her shoulder and said I am sorry with a smile.

First, as professional etiquette and as a trained Manager Maria should have a professional behavior. If Maria is unable to complete a simple task such as staying positive and maintained herself in a professional behavior, then Maria either needs additional training or is unfit for the position. Second, as a Store manager, friendly, courteous customer service is essential and crucial for any and every business. It is unfortunate; Maria Store manager has not learned this concept. And what made things worse in the situation, unprofessional Conduct, Maria proceeded to rudely comment that “I am sorry with a smile”. Reasonably, why would any customer purchase an order that is not to their standards or in this case from a business with this type of representation- since as a manager Maria not only representing the store she works in but considerably your company as a whole? And let’s, not forget the golden rule of customer service- THE CUSTOMER IS ALWAYS RIGHT. Customers do not just buy products; they buy good service and solutions to problems. The more you know your customers, the better you become at anticipating their needs.

My intentions are also not to have someone fired or severely punished, I do however wish for an apology from your manager for the rude and unsatisfactory behavior and service, I received since I was not only left angry and upset, but I truly felt disrespected and disappointed being a first time customer and I simply hope no other customers are treated this way, in the future.

Thank you for taking the time to review my service claim.

Victor Gonzalez


Tammy September 15, 2014 at 4:46 pm

I would like to know how and who to contact to let Subway know how one of there franchise owners treat there employees, my daughter works for a Subway and really loves what she does and gives it her all. She has been having a lot of problems with the owners sister who helps run things here is an example she was sched yesterday to work the entire day 8:30am-8:00 she woke up in alot of pain we had to go to the E.R she was finaly able to get a hold of one of the other girls to cover her shift we spent 7 hours at the emergency room, she got a call from the manager who told her Ms. (dont want to give out the name) said she was just faking it and it was because the Seahawks are playing and im going to take her off the sched for 2 weeks, my daughter has a note from the Dr at the er and paper on how long she was there but that dosnt matter oh and by the way the 12 hour day was because she dosnt care for my daughter for some reason. I keep trying to get my daughter to talk to the Brother who is the one that actually owns the Subway but she is so afraid of retaliation.. I’m just frustrated this women should not be able to treat employees this way, and this is just an example of what she does


Unhappy customer September 13, 2014 at 6:02 pm

You should pay more attention when selecting Subway owners. The Muslim owner in Paterson, NJ who refused a United States of America veteran’s service dog entrance to his business is not acceptable. Because of this incident I, nor my family will no longer patronage any Subway. The Subway CEO should revoke this business owner’s license otherwise you are in agreement with this type of behavior. This is NOT acceptable and will not be tolerated!


jennifer September 4, 2014 at 5:29 pm

I went into subway today and bought a chicken teriyaki sandwich and it was nasty. My bread was hard to begin wih and my meat was cold. Would not go back there again!


Annoyed October 23, 2014 at 10:12 am

The bread was hard cause it was old. I work at subway and can tell you first hand that we use old bread. It’s discusting.


Kim Giorgio August 31, 2014 at 2:21 pm

I would like to speak to someone regarding how poorly myself and my husband were treated at the subway on auburn st in auburn ma. Too long and dramatic to write, please contact me. Thank you


Julie Blair August 15, 2014 at 9:42 pm

I worked at subway in Lake Placid NY store # 12053. My job ended on July 21st I receivd one of my paychecks. I went back to collect my last check and the owner locked it in his office. I went back 3 times and still no check I’ve called and asked for it to be mailed now its Aug 15 and still no check. I could understand if I have not return my uniforms and key but I HAVE. 3 weeks is a long. This is not a professional way to run a business it make Subway look BAD. OWNERS run their business like this ????


Kelcey Rumford August 14, 2014 at 3:06 am

Good Evening!
Two times now, I have eaten at the subway in Orlando Florida on east SR50. Address 13212 E Colonial DR CI, Orlando Fl. Your Employee Alysia has been extremely pleasent and friendly both times. As I sat and at my food, I thought it was great how she started a short conversation with customers. The customes I seen left smiling. I just wanted to take a minute to give praise to a great employee.


kayla white August 11, 2014 at 6:19 pm

My name is kayla. I work at the subway in warrior alabama, store number is 29169. I have been there since March 2013. I have a big issue with them right now and I need something done about it. I took the subway university test and was told I would become a shift leader. That was last september/October and I still haven’t became a shift leader. I am pregnant and nearing my due date. I feel there is major pregnancy discrimination coming from my coworkers and manager. Yes, there are some things I can’t do. But when I do my job, I work hard and do my job right. The laws regarding pregnancy in the workforce have been recently updated and I feel as if the manager there is not measuring up to those standards. He plays ultimate favoritism, and has drastically cut my hours without my consent. Like I said, I am pregnant. I need the money. And if he is cutting my hours because I am pregnant I will report him for discrimination. There is nothing that says I can’t work a certain amount of hours. He has cut my hours from 27-30 all the way down to 11-17. I am tired of it. I am being treated wrong and he gives everyone else decent hours. I am bringing this to your attention because I feel as if I am being discriminated. I need to know what can be done about this. Thank you.


Joe August 30, 2014 at 3:28 pm

Your not the only one within subway that has been promised a raise/ position / or hours.. I have been too, llued about a raise for the past 3 years that I have been working for this company. I am an excellent hard worker. I and I have been acknowledged by many supervisors , but non have taken the action to approve of this raise after all my years of leader training.


Gabrielle July 30, 2014 at 5:35 pm

Bonjour, j’ai envoyer un message au subway (3339k, boul des Sources, Dollard-des-Ormeaux, QC H9B 1Z8) en disant que j’ai appliquer deux fois mais je me suis tromper de subway. Le manager Sandy m’a dit d’envoyer un email à vous en disant que je me suis tromper. J’ai fait une erreur mais pour elle c’est une grosse erreur! Je n’aime pas comment elle l’a dit! ‘It’s going to make are restaurent look bad” Tout le monde fait des erreurs! J’ai voulu envoyer le message au subway (1856-1866 Sources Blvd Pointe-Claire)
Merci, Gabrielle


rineesh July 27, 2014 at 9:09 pm

I am a employee of subway restaurant in Oman Salalha , I complite 1 year
Untill now they r not given me subway university ID , and also the manager
Pushing staff to sell exparid product . In all restaurant they using old product
and they r cheeting customer , I can’t do anything I am help less plz take
action against thise. Don’t tell my name to others


Ian July 17, 2014 at 3:21 pm

I used to pick up subs from your shops fairly often. After reading about the abominable treatment of an employee who was clearly very ill—thus creating a hostile working environment, treating an employee like slave labor, not to mention exposing plenty of people to the same potential communicable infection and/or foodborne illness—I’ve decided never to patronize your business again, and I’ll be instructing as many people as I can to do so as well.

Perhaps, someday, if you actually make an effort to treat employees like human beings instead of disposable, replaceable parts in a soulless machine, and pay them right and treat them with dignity, I might reconsider. Until then, you can kindly take your subs and shove them.


Chasta July 15, 2014 at 1:06 pm

Yesterday I visited Subway Store #4766 on Fuqua Street in Houston, TX on my lunch break and received some of the WORST services ever. On yesterday, I complained about a young lady not wanting to fix a flatizza for me, she stated they were out of bread when there were clearly bread in the oven. The other lady, Maria came from the back and began preparing my lunch. The young lady then came over to the cash register where I was checking out, and displayed such rude behavior. She took my payment, provided me with no cup and when asked for napkins, she literally threw them at me. I spoke with the manager, Alexander on the issue (he looked as if I was bothering him). Today, I desired another pizza and made another visit to the above store, RECEIVED SAME SERVICES!!!! And to top it off, I found strings of hair on my cookies!!!!! The manager, Alexander simply walked over, grab two cookies, took the old and tossed in trash. NO APOLOGY WHAT SO EVER!!!!!! I WILL NEVER VISIT THIS SUBWAY AGAIN!!!!! VERY RUDE PEOPLE WORK HERE AND I’M SURE THEY ALL ARE RELATED IN SOME FORM OR FASHION BECAUSE THE MANAGER DOES NOT CARE TO HEAR A COMPLAINT ABOUT HIS WORKERS!!!!!!


Tammy July 5, 2014 at 12:51 am

Corporate needs to check out the new store on Stste Hwy. 305 in Athens, TN.
Was in there the other day and there was only one young girl working by herself.
The manager is never at the store. I’m in there quite a lot and have never seen the manager. We seem to have a little buddy system going on here. The manager and her buddies never work on the weekend. You don’t have someone whose only been employed for 2 days stay at night by them self and close the store down. I just think this store needs to be on ” Undercover Boss “. And also, one doesn’t work an 8 hour shift with out a single break. I think the Labor Board needs to be contacted about how they treat their employees. The law is the law.


jordan johnson June 25, 2014 at 1:22 pm

I would like to speak with somene about subway 5220 828476XXXXX


gab June 9, 2014 at 5:34 pm

I was interested to open a franchisee and went and wrote the exam to qualify for the next level. They told me that you have 2 chances i did not go through the 1 st time and then i asked can you tell me where did i go wrong so i can prepare for it then they got mad and told me the head office in usa told not to give you the 2nd chance. I don’t understand Subway has so many restaurants and Fred Deluca the owner is he so not matured that he changes his words or he handed over the responsibilities to different people who are not matured enough to run this franchisee. What will one individual have that hope if he/she will open your franchisee. This is a worst experience ever had not interested anymore.


Ehsaanullah Zahid June 9, 2014 at 6:45 am

It’s ironic how much money is spent annually by subway on advertising and this recent effort by Don Fertman to promote Subways image. I say ironic because here in Pakistan, we are being served everything from Caterpillars, Flies to XXXXroaches in our Subs. The outlets have pathetic hygiene conditions with servers picking their nose in front of customers, clipping their nails on counters and XXXXroaches coming out of their kitchens if it wasnt enough to make you throw up in your mouth already.

There are no checks and balances because the Development Agents are the very people who own majority of the franchises. Convenient, because you cant get your complaint heard or an impartial resolution.

Customers come down with food borne illnesses such as food poisoning, hepatitis, typhoid. I loved Subway, I still do. But I’m a little repulsed now. I had been eating for 3 months straight at Subway store id 39526. There were flies and the insect killers didnt work. I politely filled out a suggestion card and also asked the server to tell the owner to do something about the insect killer.

Next visit, nothing had happened. So I decided to take snaps of the dead and alive flies on the premises and email them to him. As I did so, a server on the counter started clipping his nails since there were no customers to serve at the time. A few days earlier, a server had picked his nose oblivious to on looking customers. I reprimanded him, he apologized and I let it slide thinking it was a one off incident. Keep in mind, we are brain washed by the clever advertising into thinking regardless of geographical location. Subway would maintain its standards of hygiene at least. Not so.

As I was done finishing the email, a large XXXXroach came out of the kitchen making me want to throw up. I stopped going to Subway after that but it was already too late. I came down with Hepatitis A and was in the hospital for 2 weeks of what seemed like a near death experience.

2 months passed and the owner still didnt reply. I called Subway HQ and threatened a lawsuit. I was given nothing but lip service by their attorney “We will look into this but can’t promise you a time frame for a resolution as we have never dealt with such a situation before’. Add insult to injury why dont you? The owner emailed me saying the workforce was to blame, and took no responsibility for the incident.

These are the kind of people you want representing Subway Don Fertman? The kind that play with peoples lives and safety? Why? Because its good for profits and business? Have you any idea how many customers you lose when this happens? I’m looking at a relapse of the Hepatitis A and Subway International wants to do nothing about it because business is good so far in this part of the World.


Melanie May 25, 2014 at 12:42 am

The manager named Chelsea Anne from store located HWY 146 @I10 East in Baytown TX is advertising for new employees via her personal facebook page. Alongside her boob baring selfies.


rae May 14, 2014 at 6:43 pm

I have had not one but two terrible Subway experiences at the same location at 4880 Lower Roswell Rd #115 Marietta, GA. The first time the owner “Kenny Patel” refused to give me extra (anything over 4 individual jalapeno slices) jalepenos on my sandwich, and told me he woulld have to charge me a dollar for extra. I asked for extra mayo, he literally squirted 2 lines across the sandwich, then told me it would be a dollar extra also. I stated “Ive gone to subway my whole life, and have never heard of this. They usually only charge for extra meat/ cheese” he replied “my store my rules” i asked him for HIS bosses name, he said he was the boss. i went home called the store the next day and asked to speak with the mgr/owner, he said “i know who you are, and i dont care”… went online filed a complaint, (got a print out for a free cookie) this Kenny Patel guy emailed me saying i was a liar and he never ased to charge me…. few weeks later i stopped by, making sure this guy was not at the store. they started making my sandwich… same thing happend. im guessing the lady that was now making my sandwich is his wife, she was similar age and appeared to be Indian also (not racist, just a observation). She did the same thing, told me shed charge for the jalapenos and mayo. i notified her that i had this problem before and complained, and i had talked to the owner KENNY freaking PATEL about this before. (she tried to protect her husband) telling me there is no one here by that name and has never been. I pay for the sandwich, hand her my print out from my previous visit, to recieve my “free cookie” she went on to tell me id “have to go to the back of the line buy another sandwich, and then get a cookie” i couldnt believe she was serious. i asked her for her name over and over, she refused to give it to me. i asked for my money back for this recent sandwich, she refused. (I DIDN’T KNOW YOU CAN CALL THE COPS, AND LEGALLY THEY HAVE TO REFUND YOU)… I left the store quietly (there was a 10 year old boy in line behind me)… i was so upset, and up until now i loved subway. Anyways i went home and have trying to contact corporate, they wont call me back. but ive learned theres not much they can do anyways, it is probably up to the owner of that paticular store. but in this case that owner, is ridiculous. even when you go to file a complaint on a store, it goes strait to the owner, and apparently they can email you back calling you a liar and harass you via email…. these people are messed up, i hope they go out of business soon, they cant even afford to give me more than 4 jalapeno slices on my footlong without charging me $1… i didnt thing they can charge you for extra veggies…?


aysh metcalf May 14, 2014 at 7:04 am

The subway here in roanoke va.. r so nasty the emeployee have sex in the store the managers. Havingsex with the employees n its just nasty they then turn around and make subs for cutomers like they should be shut down … the manager at towers subway here in roanoke n plantation are the nasty and i will never eat at another subway here in roanoke Va again


Jasmine May 9, 2014 at 12:01 pm

603 S Marietta Parkway
Ste 100
Marietta, Georgia 30060
Phone: 678-581-2644

This is the WORST Subway ever. Not only is the lobby always terribly dirty, the manager /owner doesn’t care about his customers! I ordered the wrong meat, and he would NOT let me swap out after I paid!! When I calmly told him that I would not be coming back, he said “I DONT CARE” and shrugged his shoulders. He had a TERRIBLE attitude. Corporate did nothing to handle the issue. If you are someone important at Subway, PLEASE repremand this man!!! It is NOT okay to treat your customers like that!


rae May 14, 2014 at 6:17 pm

basically same thing happened to me, i tried to call corperate and they told me it was up to the owner to do something… But the owner is the dick…?! i dont know what else to do


V Logan May 8, 2014 at 8:54 am

Since I fail to see any response to the headlines regarding removing all pork from the menu and putting Michelle Obama’s pic in your stores, I am assuming it is true. I used to love Subway. In fact, I often provided my parents gift cards to the restaurant because they loved it too. As of this moment, we will no longer be customers. Your customers will come from the population that voted for Obama. They are largely uneducated, on food stamps and living off government funding. Good luck making a profit from that group!!!


aysh metcalf May 14, 2014 at 7:09 am

U sound like a racist n black people shouldnt even be a reason ypur family have to stop eating there u need to get it together thats your lost not theirs


Judy September 16, 2014 at 7:57 pm

Please tell me it’s not so!!! If it’s true that subway is considering removing pork from their menu, or has already done so, I’m with you…. I will never step foot in another subway again, because as much a I love Subway, I will forfeit ever eating there agian, or buying gift cards for friends and family, The Muslim community should not be aloud to dictate whether Subway provides pork for it’s customers, or any other or any other food product, fore that matter!!! If this is so, that Subway Corporate is complying with Muslim idols, then, I hope they enjoy their lower profit magrins, because I will make sure that every one I know is informed about how apparent it is that Muslims ideology trump’s our way of life.


Michele May 8, 2014 at 8:37 am

I am disappointed disgusted and appalled that Subway would allow such ignorance and bigotry in its stores. The store in Allentown PA on Hamilton Blvd across from the Target needs to be boycotted for its discrimination against gay employees. Giving an employee rave reviews and tons of hours only to cut them as soon as you find out they are gay is disgraceful, then to fire them supposedly due to a customer complaint of slowness is complete BS. Equal rights and sexual freedom are what we fight for daily and to allow a company such as Subway to treat individuals this way is a disgrace. Please join me in boycotting this Subway until management is held responsible.


karen July 22, 2014 at 2:27 am

I am doing the same thing for the Walmart Subway in New Hartford, NY. My son was hired through the ARC, and the company was aware of his disability when they hired him. After 8 months of working there, he was fired without a write-up, without warning, and was accused of being caught on tape eating in the prep line. Stephanie, the manager, refused to show me the tape, and proceeded to list other complaints such as it took him too long to do his job, and they were losing business because of his work ethics. So my son is single-handedly responsible for the deterioration of business at Subway. I think it a management issue. Discrimination ?, You bet !. Subway has no business hiring those with a disability, or pass judgement on anyone due to their individual preferences. They ought to be ashamed of themselves. or better yet, they should be brought up on charges for discrimination, which is against the law…if i have anything to say about it….


Don McCarty Jr May 2, 2014 at 3:58 am

is the postings true that SUBWAY has caved into the muslims? if so, why? this is unacceptable news to your consumers especially your faithful customers in the USA. if this does come locally , i forsee your franchises going down hill and profits loss at a maximum. please explain your side of the story.


Magnus Delmuth May 6, 2014 at 6:49 pm

Caved into the muslims? Do you know how many Muslim franchise owners subway has and had since 1984? What are you trying to get at? You just sound like a very ignorant and uninformed person. Good luck with that.


Jeffrey Poster April 25, 2014 at 12:15 am

Hello. I’m the creator of and recently I was granted approval by the national Boy Scouts office to enlist all the troops in America to sell my shirts and stickers for fund raising. So I’m writing to ask SUBWAY to sponsor my site so that your logo and only your logo will be on the back of my shirts, as well as on the liners of my stickers, which will have info from my Get Informed page.

I live in Asheville and the council here has recommended to all the troops to sell my stuff. I’ve only just begun to contact the many other troops around the country, but I’m told the next round of fund raising won’t get underway until September. So I was hoping that if SUBWAY did become a sponsor then you would be inclined to promise a hefty donation to the Boy Scout troops who do participate in selling my products in order to ensure that all 2.5 million scouts in the country are on board.

The site speaks for itself, and I’m confident that once you see it you’ll agree that there would be no downside to sponsoring it. And to verify this with the Boy Scouts call Mark Moshier: 972 580-2208

Thank you.


Jeff Poster


Mac April 13, 2014 at 9:43 pm

The Flatizza’s are terrible a pure waste of money! Save you’re ridiculous commercials because the product is NOT even close to whats on TV. Pure insult to consumers. Keep the good sandwiches and stay out of pizza bizz it’s not going to work. You need corned beef and pastrami and bigger meatballs!


Mac April 13, 2014 at 9:47 pm

Italian sausage would be another idea, you could name it the Long Mac!!!


me April 22, 2014 at 4:54 pm

Apparently you had a bad one. Plus i am sure their meatballs are bigger that Yours..


Magnus Delmuth May 6, 2014 at 6:49 pm

Caved into the muslims? Do you know how many Muslim franchise owners subway has and had since 1984? What are you trying to get at? You just sound like a very ignorant and uninformed person. Good luck with that.


Lee Givens April 4, 2014 at 8:58 pm

I have been contacting Corporate office for 4 months now regarding the attempted overcharge my daughter and I experienced. When I questioned the charge, I was told to pay that amount or I could not have anything. He was loud and rude as he spoke to us. Guest and employees all stopped to listen to the extreme rudeness he displayed. When the manager Autumn was notified of my complaint, she began calling and stocking me. She claims that it was her daughter, however I recorded the messages and it was clearly Autumn. The subway on Lincoln Ave and Valley View in Cypress clearly are making a statement that African Americans are not welcome there.


Angelic Villalobos April 3, 2014 at 1:23 am

I am a former employee of the subway store #27291 in Albuquerque, New Mexico. I want to file a complaint on the management that is going on in that store. I had recently quit because the manager was treating me unfair and calling me out on situations i had no control of whatsoever. They way she works is unprofessional. She hires people that only she knows, she doesn’t even bother accepting applications or reviewing them, she doesn’t handle employee problems the right way, she doesn’t like to listen to what other people have to say, all she cares about is the people she is close too. I had been working for that store for about three years and when they moved the store to a new location they had demoted me from assistant manager without telling me anything. As of right now she is singling an ex co worker of mine and I honestly think that its because she doesn’t like her, which bringing personal problems into the work place as a reason to bully an employee is unprofessional. Thank you for taking time in reading this if you have any questions or concerns please feel free to email me thank you and have good day.


rae May 14, 2014 at 6:20 pm

you should contact the labor department in your state, they might have a solution. good luck


Amanda Turpen April 1, 2014 at 5:38 pm

To whom to may concern your subway in cary nc is a joke the owner refuses to give me my w2 form so i can file my taxes she has lied to me three times about sending me my w2 even after I gave her my address and everything else i am getting a lawyer … This has gone on way to lone the subway in Cary nc is a mess and they dont have any idea on what they r doing


Laura April 15, 2014 at 1:07 pm

Also having the same problem now for months,They never mailed out the w-2 before.I moved an have been calling now for at least 3 months no luck..Called headquarters no luck either..They gave me a number for a regional office,Lets see what happens truly discouraged. Central Village Ct.. thats the store location


Sebastian March 22, 2014 at 1:35 pm

I worked for subway for 3 years and got fired yesterday because I was rude to my employe after me and her got into a little argument at work. It was nothing serious, anyway my manger lied to my boss and told her that I pushed and threw a knife at her. Witch was a lie. I then got a call and said I was fired for it saying they will not put up with that at there company, without asking me my side of the story. Also the other girl got nothing for yelling at me and disrespecting me. She got a pat on the back and still has her job. I vote that she gets fired too or I get my job back. Or cameras need to be watched to see she lied and should be fired. I’m telling everyone what a horrible place this is to work for and they are disprespctful and do not do anything right nor fair.


Trionna Mitchell March 22, 2014 at 12:57 pm

I have a marketing proposition which I enclosed in a letter I sent via mail to your headquarters a little over a month ago addressed to your marketing director and CEO. I have yet to receive a response or call back from any one, therefore if you could send me an email asking for my contact info to provide feedback and to let me know that you have received the letter, that would be great. I look forward to hearing from you !


Ralph March 18, 2014 at 6:21 pm

I read where you will have advertisement with Michele Obama telling the American People what to eat. Your company has excellent food with healthy choices that I and many others choose to purchase. We don’t need to have anyone particularly this woman and her husband’s failed administration telling us what we can eat and drink. I for one and avid purchase at your restaurants we stop eating at your establishments. I know there will be others joining me. I am very sorry you have chosen her as part of your advertisements. When your franchised start to see their profits dropping, you will know why.


Kassandra July 5, 2014 at 1:05 pm

what does politics and food have to do with absolutely anything?? she’s simply SUGGESTING not TELLING/FORCING healthy food options, I see no wrong in that. you’re the typical whiny american, do yourself a big favor…GROW UP! and their profits will never fall, it’s your ideal in-out quick lunch with lesser calories than McDonald’s another company might I add who’s profits will never fail also, simply because its Fast Food and cheap! Good luck boycotting this major corporation with restaurants all over the world, you silly guy you. That’s like throwing water on a grease fire 😉


Unhappy customer September 14, 2014 at 3:19 pm

You should pay more attention when selecting Subway owners. The Muslim owner in Paterson, NJ who refused a United States of America veteran’s service dog entrance to his business is not acceptable. Because of this incident I, nor my family will no longer patronage any Subway. The Subway CEO should revoke this business owner’s license otherwise you are in agreement with this type of behavior. This is NOT acceptable and will not be tolerated!


Sheila March 18, 2014 at 11:24 am

I would like to complain about subways in Leicester uk
My daughter applied there three times for a job
Then got a call Saturday gone . She went for an interview yesterday 17.3.14it took all of 7minutes for the interview and then was told if you don’t hear anything by 11am tomorrow you were not succesfal , well she didn’t hear anything which I must say is surprising how hard can it be to make a sandwhich ?? My daughter has qualifications coming pug of her behind but needed a job while in university in the shop I’m talking about there is all nations of ethnicity polish – Asian – Romanian but not one English born what happened to equal opportunities in your own country ? I for one will never use subways again they could at least have called her we as a family told her to call and find out why she’d was successful the woman manager said she didn’t know and who had intervied her was not in today NO COMMUNICATION, NO DIVERSERTY


Tony Crossley March 13, 2014 at 1:53 pm

I’d like to formally complain about the franchise owner of the store located on Rawsonville Rd in Belleville, Michigan and the way he treats his employees. Today my girlfriends daughter receives a phone call from her bank that the paycheck that was just deposited for her on Mar 8 had bounced and that if the money wasn’t replaced today, she would have to start paying overdraft fees. After the fact we find out that this is also happening to other employees as well, and it wasn’t the first time it has happened. Now the owner wants the employee to have the bank redeposit the check to fix the issue, instead of him “manning up” and correcting his own mistakes. We’ve also been informed that this owner no longer wants his employees paid by direct deposit. This all sounds very fishy to all of us concerned, as we believe it is a ploy designed to buy time for the employees to get paid because we don’t believe he can afford all his overhead. To the corporate bosses of Subway, if this is what your company believes is an acceptable way to do business and how you treat your employees, I think it may be time for us to have a conversation with the Labor Relations Board in Michigan to determine what action can be taken to ensure the employees receive an honest wage for an honest day’s work, and that they can count on receiving a paycheck on payday that won’t bounce when they deposit it in the bank.


Cynthia Somma February 22, 2014 at 7:29 pm

I will never return to Subway again, I was a steady customer until I felt that it was no longer about the customer. The first time I overlooked it because the coupon I had was one day past the expiration date so I paid full price, the second time I was five minutes past the time to get the three dollar breakfast special and it was than I got upset because the manager was there and told the employee that I had to pay full price there are no exceptions. I have been in the customer service industry for many years and we always made exceptions because it was about them and not the couple of extra dollars we lost. I’m very dissatisfied with the quality of service.


Sierra February 20, 2014 at 11:28 pm

Just wanted yyou guys to know that your being robbed blind at the subway in Poplar Bluff Missouri.the address is 1907 n. Westwood 573/686/3222. My sons ex girlfriend Kathryn Brady and practically everyone is giving away free food to everyone. I took my son in there one night and I counted six people eating for free. Kathryn has been in trouble and has an up coming court date for theft. She brought three rolls of clear trash bags to my home and about five rolls of paper towels and big boxes of cookies sodas and sandwiches several time I told her to stop it and get it out of my house. If you would like ur stolen property back Iwould be happy to return the trash bags and paper towels to you. I dont want it in my home. I made my son break up with her. Im pretty sure the asst manager or at least one of the managers is in on it too. Im sure if u do an inventory check u will find inconsistencies. Send someone in to try to get free food or spy one night the girl works and you will see for yourself.


Nancy Jacobsen February 18, 2014 at 11:42 pm

My daughter Tammy Jacobsen was fired tonight with a co employee after 6 months of excellent service to the Subway company and the customers that she loved waiting on.
Now let me make it VERY clear that she did deserve a write up or even to be fired. That is the owner’s call.
But,the owner of store # 14215 in Walmart,Lebanon,TN 37087 fired my daughter and told her she had to finish her shift! And then called to tell her to make sure that all the cleaning was done and for her to close the store and put away the money as usual. He fired her at 8pm and she closed at 10pm.
As a past business owner and operator I am appalled at this. What person in their right mind would fire a employee and then expect them to stay and be responsible for the store and everything in it.
On top of this the owner has made advances toward several past and one employee that he fired with my daughter.
I do not know what your office hiring for franchise criteria is but you sure missed this one.
Also,my daughter informed me that they are made to change the dates on the food in the cooler to match the current date. YUCK! That’s a good thing to know.
Cannot get a hold of him when something goes wrong in the store. Uses bread that sits over night in a proffer! Not even refrigerated. Another YUCK! Does not make his cookies fresh everyday. AND WHO KNOWS WHAT ELSE!
It seems to me that as a Corporation as big as this would be a lot more conscious of the people who represent the name of Subway.
I myself have eaten there for the last time.
Again…Its not because she was fired but because of the way things are done in this store and by this owner.
And further more anyone eating in this store should think twice in my opinion.


CJ February 11, 2014 at 8:01 pm

Eat Yoga Mats is more suitable.
GMO!!! As well. I would like to get a Class Action Lawsuit started, I was pregnant eating this s*** too!

I’m sick to my stomach.


Sandi February 4, 2014 at 7:51 pm

Dear Messrs. DeLuca, Buck and Fertman:
Shame on you Subway – it is disgusting how our food continues to be contaminated with so-called ‘healthy’ ingredients. Is this what you feed your children and do you truly consider consuming chemicals to be healthy? Really?
I’m so glad I never liked your food after trying it many years ago. The fresh items are an inferior quality and the breads are awful – like ground up saw dust.
Kudos to the Food Babe for bringing this to the forefront. Let’s hope you do the right thing and take the correct steps to rid AZODICARONAMIDE from your food offerings. You are in charge of the company, right?


Twanna Whiting January 30, 2014 at 12:41 am



Jerry January 23, 2014 at 4:14 pm

Ive heard SubWay wants to put Michelle Obamas pics up in subway , I cant think of a better way to make people sick , But realy as her husbands employer I want to know how much im going to make for the Obamas being used as a spokes person


Dequan Foxworth January 14, 2014 at 4:08 pm

I never got a called from subway for sandwich artist position and I called subway and the manger wasn’t there


Reginald January 13, 2014 at 10:42 am

I have an innovative idea to diversify Subway into a new market. This idea will also provide Subway with a first mover advantage in this market, surpassing competition in terms of annual revenue

Could you please email me to discuss this proposition

Kind regards
Reginald Nelson


Bryan bassett November 14, 2013 at 5:08 pm

I have an idea for a sauce i made up two chefsliked my idea and said i should put the sauce on the market its good on roast beef and black forrest ham


Renee Haner August 28, 2013 at 7:09 pm

our Subway in Buhl Idaho has advertised on 3 different signs about pulled pork. They have NEVER had it when I have gone in there. IM done..first you take away all the good lettuce for salads, then the almonds, then the croutons. Im sure this is not important to you but I have eaten there for the very last time


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