The company was founded as Clipper Trucking Company in 1964. The company expanded to have airline service when it opened Charter One in 1992, a Detroit-based charter tour service operator that offered travel package to destinations such as Atlantic City, Las Vegas, and the Bahamas.
In 1992 Charter One brought jet equipment into its fleet and changed its name to Spirit Airlines.
From 1993 to 1998 Spirit expanded to have routes to Florida, Myrtle Beach, South Carolina, Los Angeles, and New York.
In 2007 Spirit rebranded to become a ultra low-cost carrier (ULCC), charging for checked bags and drinks.
Today Spirit trades publicly on the NASDAQ under the symbol SAVE and serves 50 destinations with 40 aircraft. Spirit has 3,619 employees and had $1.65 billion in revenue in 2013.
Spirit Airlines
The company was founded as Clipper Trucking Company in 1964. The company expanded to have airline service when it opened Charter One in 1992, a Detroit-based charter tour service operator that offered travel package to destinations such as Atlantic City, Las Vegas, and the Bahamas.
In 1992 Charter One brought jet equipment into its fleet and changed its name to Spirit Airlines.
From 1993 to 1998 Spirit expanded to have routes to Florida, Myrtle Beach, South Carolina, Los Angeles, and New York.
History
In 2007 Spirit rebranded to become a ultra low-cost carrier (ULCC), charging for checked bags and drinks.
Today Spirit trades publicly on the NASDAQ under the symbol SAVE and serves 50 destinations with 40 aircraft. Spirit has 3,619 employees and had $1.65 billion in revenue in 2013.
I recently booked tickets to Florida on Spirit. I had thought they were out of business. Recently used them to fly out of Atlantic to Ft. Meyers Florida. The outgoing flight was great and on time. The return flight on April 17, 2023 was a nightmare. We kept on getting text alerts that the flight was going to be delayed, all day long it was giving us different times. Our second to the last alert at 4:07pm for a 5:55 flight said it was going to leave April 17, 2023 at 12:22 am. When I call Spirit, they said it is delayed and that it was a mistake because that time would indicate a different date, April 18th for the time indicated. At 4:20, I got an alert saying it was on time leaving 5:55 pm. This was not enough time! I gathered all my belongings sped my way to the airport nearly getting pulled over or killed in the process. I checked my bags in and waited. The flight was delayed three more times before it was finally cancelled. We tried to get rebooked but they were not sure when they could leave. I checked other airlines all of them were closed or booked. No flights until Thursday with any airline. We rented a car, that was an extra expense. We drove to South Carolina paid for tickets on United. Ended up home the next day. This is unacceptable because you can’t tell people flight is on at the last hour and expect them to get through security and check bags. Something is wrong with your computer system. I am requesting a full refund. I will never fly your airlines again. I wish I had seen these posts earlier. I am definitely going to contact by mail the CEO of this company.
My flight got cancelled a few hours before boarding time. I had to find a new airline and had to pay an additional $17.00 for one way tickets for 4 people. Spirit gave a $400 voucher and I was told they are transferable. I am trying to book a flight for a family member and being told they are not transferable. They will not give me the Corp office phone number and told me to email. She also let me know emails are answered anywhere from 30 to 60 days !!!! Who has that much time to wait for an answer. I need flights for December. I will never fly spirit again !!!!
1700 extra dollars
I am Charles Togba from United Staffing Inc a temporary staffing Agency in Minneapolis Minnesota I will like to speak with your Human Resources manager for staffing need my number is 763-703-5147/763-291-6669
On July 7, 2021 flight # 327 leaving from George Busch Intercontinental airport to LAX leaving at 9:10 pm Your flight attendant (JEWEL) haven’t obtained her last name yet but I will……Jewel approached my boyfriend while up in the air leaned over him flirting with him calling him Fabio talking about how handsome he was how beautiful his eyes were and talking about his hair. In the meantime she kept feeding him supposedly free shots the entire 3 hour flight and then found out later my credit card was charged for all the drinks that she said are free because she thought he was so handsome. I felt SUPER uncomfortable and didn’t want to approach the situation because of confrontation in the air so we dealt with it. I am appalled by her actions and felt it was completely unprofessional. I will not stop until I get some answers and file a complaint against this woman. I like a response back Immediately. I have several witnesses that were sitting next to us Thank you
They purposely mislead and misrepresented my wife and I when they needed volunteers to give up seats from BDL to MCO in order to accommodate a few of their employees that needed to be repositioned to Florida!
Spirit boarding crew were asking for Volunteers to give up seats.
The offer started at $250p/p, to $500, $750 and at $1000 p/p my wife and I approached the ticket counter. First question was “WHAT flight we could get on next.” We were guaranteed the next morning flight.
We then inquired as to how the vouchers worked?!
As our flight was approximately $120 RT, we asked if the vouchers were “UP TO $1000, and if we booked another $120 RT flight, would we burn the balance of the $1000.00. We were told “NO, the vouchers were like credit in our account. We would use it like a bank account until it was all used up. The ONLY stipulation was we had to book reservations within one year or the balance would drop off! We were also told that this was again like a bank account and we could buy tickets for others using the money!”
After we gave up our seats, lost a night of hotel accommodations, rental car, had to wait 12 hours, we got underway. But when we contacted Spirit about our vouchers they said THEIR employees mistakenly gave us the wrong information and they would not honor the terms!
They are frauds and hide behind email as their way of corresponding back and forth!
I have referred this matter to the State office of the Attorney General!
They scammed us and we fell for it! Don’t trust Spirit Airlines!
They canceled my wife’s flight from Denver on Oct. 26,2019. Due to what they claimed was power outage in New Orleans. I was at Louis Armstrong Airport in New Orleans when they canceled her flight. Guess what!!! There was no power outage. Ever other Airline was flying in. So I had to pay for my wife another night in Denver. The customer service rep at the counter in Denver was rude with my wife and threatened to call security on my wife. They rebooked my wife on a flight for the following night at midnight from Denver to Ft. Lauderdale and then from Ft. Lauderdale to New Orleans. Well miracle of miracles, they canceled the flight from Ft. Lauderdale to New Orleans. They told me , this time because they didn’t have a flight crew. So now they have rebooked my wife for another flight for tonight at midnight from Ft. Lauderdale to New Orleans. Which means my wife will be finally home 60 hours past when she was supposed to be here. That’s if they don’t mess up again.
They didn’t offer to put her on another airline at all. They told her they would refund her the price of the ticket and she could pay almost $400.00 to get home. They gave her two different vouchers 1 for $50.00 and the other for $100.00. I guess they really think that makes up for all the hassle and inconvenience and lies they told. I hope they fold up and lose everything.
My flight to ORD was cancelled due to the hurricane. The baggage fee was refunded, but the flight fee was not. Evidentlly, CheapFareGuru charges ticketts to their generic Amer. Express. I actually charged mine to Visa. (also the baggage). Why can’t I seem to get any help from anyone to refund my flight. What a way to
run an airline, as they say. I shall never recommend Spirit to anyone. I was warned by a friend but didn’t think ANY company could be THAT BAD!!!! Please respond.
We flew into Indianapolis from Portland on Friday night. Landed in Indianapolis at 530 am. We arrived but luggage didn’t-along with 20 other customers. We were asked to fill out lost luggage forms, which we did by 730 am on Saturday. I have been calling every day and finally got to talk to a supervisor. Come to find out the forms we filled out on Saturday at 7:30 were never turned in— it’s Tuesday at 5 pm. Now I’m expected to email my copy in to them so they have it. Why am I doing their job. I am also old I need receipts fir the items in my luggage!! MY WIFES GRANDMOTHER, FROM KOREA, SENT HER SOME FAMILY JEWELRY THAT GAS BEEN HANDED DOWN GENERATION TO GENERATION-HOW DO YOU PUT A PRICE ON THAT!!! I was told by the supervisor no receipts no reimbursement. My daughter, who is 15, bought Nike shoes while out in Oregon-along with buying over $300, that she saved up from babysitting, in clothes from the Oregon Coast. She tried it all on and threw away receipts- who would of thought they would lose OUR luggage.
Oh they gave me $300 in travel vouchers to experience this all over again. Not hardly
Find my luggage or reimburse all my expenses+the cost of lost items in my luggage-ITS THAT SIMPLE.
garyfederico@ comcast.net
NEVER FLY SPIRIT! Sitting on the tarmac now: pilot couldn’t come to work, the backup pilot could not make it to the airport. Now customer care is going to address all of us with some BS that will probably be “we don’t know when”… and they do not.l expect to be compensated for your poor staffing which has now cost ME the customer dearly.
A expedient response is expected as your Manila call center is still struggling with a language barrier. When asked to escalate : average wait of over 20 Min! It is clear that abandoning calls is the name of the game here. I have built global CC centers worldwide and know your game. It is truly shameful.
Spent $1600 on tickets to fly my nieces and nephews here to Atlanta from California. THEIR system pushes all flight dates out 1 month. I called and told them what happened and they want me to pay an additional FIVE HUNDRED DOLLARS to change the date THEY messed up. DO NOT SPEND YOUR MONEY ON SPIRIT AIRLINES!!!!!!! THIS AIRLINE ISNT SHIT AND THEY WILL HAVE YOU SPENDING MONEY YOU DONT HAVE TO.
I booked a flight Monday July 17,2019 and spoke with someone named Elmira. She gave me the incorrect confirmation code and never emailed any information including a receipt. I have been trying to call and email this company since Monday and have not gotten anyone to help me and all I ask for is a comfirmation in order to check- in for my flight. I’m in the process of canceling my reservation and request a refund and book elsewhere. I’m refuse to miss my cruise because im sure I will not be refunded for it. This is the worst and never again will I book spirit airlines.
How can a simple two hour flight on Spirit Airlines going from Cancun to Dallas turn into such a nightmare? The plane was supposed to take off at 12:26pm Initially there was a 6 and a half hour Delay before being boarded on Flight 948. The attendants boarded us with the airline door left open for another 3 hours. Everyone was upset sitting in the same position. Then with two attempts at lift off we finally was in the air headed for Dallas. But then the pilots told us we were being diverted to Houston due to low fuel and bad weather. When we landed we were greeted by two fire engines. They would not let us off the plane. My husband called his son and there was no bad weather. The pilot said to get comfortable that we were not going anywhere for a while. 3 more hours passed with new flight crew. Babies were crying for not having enough food. Everyone was scared. Was something wrong with the engine? Was there a terror alert? Why the fire engines? Why didn’t we connect to the airport in Houston? After midnight we were told we were going back to Dallas Airport. Finally we arrived about 3:00am. Exhausted, Scared, My knees and back were aching from being in the same position for so long.
I would hope that Spirt Airlines will compensate me and my Husband for the Stress your Airline put us through. It is the least you can do.
I AM CURRENTLY PERGNANT AND WAS FLYING THREW SPIRIT FOR A WEDDING I BOOKED MY FLIGHT 4/20 AT 9:20AM I WAS RUSHED TO THE ER BECAUSE I WAS LEEKING FLUID I BEEN CALLIN SPIRIT AIRLINE SINCE MY DOCTOR TOLD ME I COULDNT FLY ANYMORE AND IM AM 3 MONTHS EARLY ON DELIVERING MY CHILD THAT WAS AT 5AM EVERY REP I SPOKE TO HUNG UP ON ME OVER 10 TIMES SO THAT IT COULD PASS THE TIME FOR ME TO NOT GET A REFUND THEN THE REP I SPOKE TO GAVE ME A CREDIT THATS ONLY GOOD FOR TWO MONTHS……. BUT HOW DO YOU GIVE A TIME LIMIT WITH MY MONEY AND I SHOULD HAVE BEEN ISSUED A FULL REFUND ISENT OVER DOCUMENT FOR MY HOSPITAL BED TWICE….. AND STILL HAVE GOTTEN ANYONE I WILL NEVER FLY THREW SPIRIT EVER AGAIN YOU GUYS HAVE LOST A VALUE CUSTOMERS AND IF I DONT NOT GET MY REFUND ONCE I AM ABLE TO LEAVE THE HOSPITAL I WILL BE SUING FOR STRESS OF THE BACK AND FORTH THIS AIR LINE IS DISGUSTING NEVER EVER AGAIN!!!!!!!! YOU GUYS TRANSFER MY CALLED SO IT COULD GO PASS THE TIME OF 24 HOURS SO I COULD NOT GET A REFUND THEN GIVE ME A CREDIT AND TOOK 100 DOLLARS OF MY MONEY IF I HAVE MEDICAL DOCUMENT STATING IM NOT ABLE TO FLY WAY AM I NOT GETTING MY MONEY BACK I WILL NEVER USE SPIRIT AGAIN WE SHOULD ALL GET TOGETHER AND BOYCOTT THIS TERRIBLE AIRLINE
Re: Jenna Felty
Flight code AGRDQK
RT BWI/ LAX depart FEB 21 return Feb 27
Attention: Mr. Robert L. Fornaro, CEO
Dear Mr. Fornaro:
My daughter Jenna C. Felty, who is 16 yrs old, booked a flight directly with your airlines and she had to cancel due to a sudden death of her Uncle Kerry Felty. I am Evelyn Felty, her mother and I spoke to several of your representatives who were just giving me the run around. I spoke to Shaun and he said that I need to call customer service because he cannot help me and so I called the customer service number and the lady said I have to write and send an email with a death certificate or obituary to get a full refund. My daughter worked hard for her money, getting paid $7.80 per hour and so $314.58 is a huge amount for her. The sudden death of her uncle was unforeseen and beyond her control and I am writing you to request consideration for a full refund of her hard earned money. Thank you for your time and look forward to your immediate response and utmost consideration to the above matter.
With Warm Regards,
Evelyn Felty
757 392 XXXX
1 2 3 4 5
Some imposter used my miles and booked a flight on my account. They did not use my credit card but 26,500 of my miles. For the past 2 days I have been dealing with spirit cust service phone and many emails of which you only get a helpdesk person in the Philippines and they cannnot give me back my miles. They could care less that someone else booked a trip on my account and used my miles with an incorrect email of mine (so I never did get any confirmation) which is why I never knew. I am even calling the president and am getting no where. Let’s see if the team in Chicago at ABC TV can help me. Such fraud should be accountable and Spirit Airlines could care less about fraud and an imposter stealing my miles.
When you try to call all the number given, a recording pick up that is related only to flying. 801)401-2222 no help, corporate office(954)447-7920 refer you to the 801 #, My account was charged 69.95 for Spirit Airline yearly membership that I do not have. My bank said their was no number listed to contact anyone. I have never flown Spirit Airlines, so why am I being charged a yearly fee. Corporate office do not care and the same mind set is being passed down to their employees. Why are you in business if the public is not put first, without us you would have no business. If your service do not improve you will eventually be out of business.
I have read all of the disheartening comments left here. I would have to agree.
Don’t ever go to work for a company called Swissport who runs many ticket counters for Spirit airlines. They do not have a way of keeping your time when you clock in.
IT is 2018 and yet employees are told to sign in on a sign in sheet. so if they don’t pay you it is their word against yours. They owe m close to $300.00 for hours worked and they are telling me that I did NOT work on the days that I DID.
What a horrible company!!!!
There is no HR dept. contact information on the Swissport web sight. No phone number to contact HR. It is a horribly run company who employees people who do not give a rip about their employees.
Can not believe how bad customer service is!! Spirit Airlines did not care about the people who fly at all!! My flight reservation from Michigan to Las Vegas was canceled and I was not notified at all and it was less than 24 hours before my flight At least I am smart enough to realize there was a problem when I did not record any check in emails! My 81 year old grandmother had booked the same flight to fly with me but had to fly by herself! I had to buy a last minute flight costing me 433 one way to get home! When I contacted customer service they said there was nothing they could do!! This will be the last time I ever take a Spirit Flight and I will make sure everyone knows how I was treated!!!
Don’t call the customer servise number either because all they will do is quote policy after policy after policy !! Also they are located out of the United States!!
Now I recently booked a flight through Delta Airlines and my brother ended up in the ICU after a motorcycle accident.. I contacted Delta and they were happy to change my flight so I could get to Michigan from Lasvegas two weeks early to be by his bedside!! (AT NO CHARGE) So happy I booked Delta and not Spirit because I know Sprit would not have done that!!
My son was traveling with his grandmother. When they reached their destination, my sons bag was no where to be found. Now he is on the other side of the country wih no clothes, shoes, etc. they spent half their trip buying him clothes and toiletries. Can not reach a live person by phone for the airline. I have been calling since Thursday. Emails go unanswered. Now I get a call that his bag is still in Newark and I HAVE TO PAY TO GET IT BACK. An email with instructions was going to be sent but I never got it. So now I have no idea how to get my sons belongings. And NO ONE answers the phone at Newark/Spirit airlines lost and found.
Same crap I’m dealing with.
Plus want receipts fir jewelry my wife was given by her grandmother from Korea.
Bozos
I will never fly spirit again. We booked our flight on a Saturday. We decided to pay more for an earlier flight. There were only two flight options that day. One was 135 per person one way the other was 91. We chose the 135. Less then 6 days later I get a email. They canceled the earlier flight and put us on the later flight yet we still had to pay the higher price. I called and spoke to someone who just transferred me. No could understand what I was telling them. They just kept telling me to cancel my flight. From all the stories I can tell spirit doesn’t understand doing the right thing. So they cancel a flight and the customer gets ripped off. It’s bad enough I waste money every year to be in the flight club. Obviously I’m not renewing next month. It’s said to lose a customer for less than 150 dollars. Which should’ve been refunded bc of spirit canceling our flight and putting us on the cheaper flight for more money. There are plenty of other airlines to fly with.
Spirit confirmation code: K7K99S
Let me start by saying the trip going to Bogota, Columbia from O’Hare via Ft. Lauderdale to Bogota was fine.
The return trip scheduled for January 2, 2018 was terrible and poorly managed by Spirit Airlines.
We were scheduled to leave Bogota on Spirit flight NK 400 January 2, 2018 departing Bogota 3pm and arriving Ft. Lauderdale, Florida at 7pm. This flight was delayed until 7pm the same day (January 2, 2018) as it was reported there was a mechanical issue on the flight down and the need to switch planes. When we arrived to the airport, we were told the flight would be at 7pm instead of 3pm and we would not make our connection in Ft. Lauderdale. The woman at the counter rebooked us for 8am flight January 3, 2018 out of Ft. Lauderdale making the assumption the Bogota to Ft. Lauderdale would in fact take off January 2, 2018.
We felt we were lucky at that time. We were told we would have to spend the night in Ft. Lauderdale. The flight seemed unorganized from Bogota to Ft. Lauderdale and when we finally boarded the plane to take off around 7pm, we were taxiing to runway and pilot made an announcement and said had to go back and the flight was cancelled. No reason, no explanation. It was never said but the suspicion was the flight crew “timed out”. I think we deserved an explanation as we were already on the plane. From this point on it was a terrible two days. No one told us what to do or where to go. Finally after going to flight check in counter, we were told to go to “door 5”. We finally found “door 5” and a bus took us to a hotel. No explanation or when our flight was going to leave. We waited 1-1 ½ hours to simply get a hotel room for the night and no one from Spirit was there to help coordinate. We were told the flight would leave at 8am January 3, 2018 but ultimately after calling Chase Ultimate Travel, they found out it was scheduled to leave 1:30pm and the flight number changed from NK400 to NK6400. No email, no phone call and no notice of when to come back to airport until the following day which was incorrect information initially on January 3, 2018.
I called Spirit directly the night of January 2, 2018 and the representative on phone said I was booked January 3, 2018 on an 8:45am flight from Ft. Lauderdale to Chicago O’Hare. I told him I was going still in Bogota and would not arrive until 5:15pm on January 3, 2018. He did not understand. I asked for a supervisor. The supervisor’s name was Dee employee #42658 who I spoke to January 2, 2018 around 11pm Bogota time. She said she could get us on a flight January 4, 2018 at 9:45pm arriving at 11:58pm going from Ft. Lauderdale to Chicago O’Hare. I told her I found three other flights on other carriers that would get me back January 3, 2018. I told her I was a surgeon and had 6 cases Wednesday January 3 and 2 cases and 40 patients in the office January 4, 2018. She said Spirit, even though it was their mistake, would not book me on a flight on another airline January 3, 2018. When told my only option was a flight arriving on January 4, 2018 at midnight, and feeling Spirit was being unreasonable in not willing to book us on another airline when it was clearly a Spirit issue, I made a reservation on my own on Southwest airlines at 8:40pm January 3 as it should have been easy to make this flight assuming the Spirit flight from Bogota to Ft. Lauderdale on January 3 was reasonably on time. Unfortunately, Spirit acted with incompetence all day January 3, 2018.
She offered to cancel the Bogota flight and I said we wanted to keep this flight and we should be changed to another carrier for the Ft. Lauderdale to Chicago flight. She offered to refund that leg of the flight which was $321.20 for 4 tickets. I said that was absurd. We paid $1,310.14 for each ticket and Spirit is saying the refund for each ticket for the Ft. Lauderdale to Chicago portion is $80.30/ticket in high season.
The other flights possible that I told her were for January 3, 2018 were:
Jet Blue #566 8:55pm-11:07pm (arrive O’Hare)
United #1790 7:11pm-9:29pm (arrive O’Hare)
Southwest #1568 8:40pm-10:55pm (arrive Midway)
She refused. I think this is unconscionable with this amount of screw ups, my daughter was sick, her medicine was in her baggage on the plane in Bogota waiting for takeoff the morning of January 3, 2018 reported to be initially at 8am take off time. We could not access our bags. This is reprehensible behavior.
On January 3, 2018, we were at the hotel and we had found out the 8am flight was scheduled to leave Bogota at 1:30pm but it “could be 2:20pm”. Very unclear as we were previously we were told 3:30pm takeoff. We got to the airport and were told all connecting flights would be handled in Ft. Lauderdale and Spirit’s flight which we could have connected was full. By this time, I had already booked on Southwest at 8:40pm flight #1568 for our family of 4 at the cost of $2,031.32. This should be paid for by Spirit Airlines.
The Spirit flight from Bogota to Chicago flight #6400 which had been scheduled for 8am, then 1:30pm, then 2:20pm ultimately took off at 3:30pm. It was completely unorganized, the buses sat on the tarmac in front of the plane for 20 minutes without anyone being let off onto the plane, and at one point the pilot came out on the stairs and was yelling at the ground crew. We took off around 3:30pm and arrived in Ft. Lauderdale. By the time we got through immigration/customs we were still waiting for our bags. This took another 20-30 minutes which seemed ridiculous. We then ran to Southwest Airlines in Terminal 1 (we landed in Terminal 4) and found out due to the Spirit delays, we were there at 8:20pm and we could not board the flight as there was not a 45 minute window to get our bags on.
We then ran to JetBlue, United and back to Spirit. The line at Spirit was 100 people deep and clearly unorganized. No one offering a place to stay for the night and it was clearly going to take hours to get rebooked. We then went back to Southwest and got booked on a flight from Ft. Lauderdale at 6:20am arriving through Nashville to Chicago Midway at 11am January 4. This has me miss 2 full days of work as well as having to reschedule 8 surgeries and 40 people in the office. And Spirit refused to rebook us on a different airline carrier.
We had to get a hotel on our own for our family (2 children and my wife and myself) the night of January 3. We used Hotels Tonight and each room at Marina 66 was $142. We had to pay for dinner the night of January 3, 2018 which was $150 and get back and forth to the airport for the flight January 4, 2018.
This was a nightmare of two days. What do I expect from Spirit Airlines?
1) To pay for our Southwest flight January 4, 2018 which totaled $2,031.32.
2) To pay for our hotel room in Ft. Lauderdale which was $284 for two rooms.
3) Dinner for the night of January 3, 2018 which was $150
4) Taxi going from airport which was $25 and Uber returning to the airport for $16.
5) Refund to me the fare on Spirit from Ft. Lauderdale to Chicago. It clearly is not $232 for four people during high season when our tickets were $1,310 each.
6) Breakfast the morning of January 4, 2018 which totaled $56.
Offering a $50 voucher to each of the four of us via an email totaling $200 is insulting.
Spirit Airlines was nothing less than incompetent, reckless and had poor execution on our flight home. It cost me two days of surgery/office inconveniencing 48 patients as well as my wife having to cancel/reschedule 6 patients as a Marriage and Family Therapist.
The direct expenses listed above total $2,562.32 minus the $232 which is what your supervisor Dee said the “value” of the Ft. Lauderdale to Chicago flight on Spirit Airlines was. I have looked up fares from Ft. Lauderdale to Chicago and in high season, it is not even close to $82 a person. Thus, I expect a check in the amount of $2,330.32 which is $2,562.32 minus the $232 of the Spirit flight which we did not take.
I am available by phone or email. This was a great vacation and a terrible experience with your incompetent airline.
I’m seeing enough to get a class action suit started.
Count me in. reownkingdomlife1@ juno.com
customer IS THE LARGEST LOT OF INCOMPETENT IDIOTS of any co. I have ever seen I think the way Spirit Airlines makes a profit is by screwing people out of their money they are nothing but one big cluster of f. up’s worst place I have ever had any dealing’s with never again
Horrific experience with this hoodlums! Scheduled flight for wife and me with this sXXXXm backs and due to Hurricane maria striking and destroying Puerto Rico, our flight could not be made. With no airport or facilities, I cancelled the trip and the Alamo Car Rental . Alamo answered immediately with a full credit. Spirit, decided to charge us anyway. Our reason to cancel the schedule fell on deaf ears. Our bank, The Worthless Interior Federal Employees Credit Union, gave us a credit for the fare until it investigated. Today 12/07/2017, I got back charged again for $ 616.00 of ticket fares that could not be used. We are seniors living on a tight budget that cannot afford this abuse. I request an investigation on this case that should have been fully credited due to the Maria Hurricane CirXXXXstances. I will be filling complaints with the BBB, Federal government consumer department at USA.gov and any other entity that will hear us. Besides, I am getting ready to tell all our friends and relatives about Spirit Airlines UNFAIR business practices. I believe you must have heard…A client will tell nine people, that in turn each will tell nine others, etc…
WORST EXPERIENCE I HAVE EVER HAD DEALING WITH AN AIRLINE! First I dealt with some foreign representatives that I couldn’t understand. They booked the wrong date then put me in to confirmation. I objected and they tried to charge me again! Outrageous !!!! BOYCOTT SPIRIT AIRLINES!!!!!
When I was transferred to an English speaking representative (Amber #42437) she was extremely rude, refused to transfer me to get direct supervisor and when I asked for a number for corporate offices she blatantly lies three separate times telling me there was no contact number for Sport corporate offices (I found number in ten seconds online ) Amber should be terminated for lying to a valued customer. Outrageous!!! BOYCOTT SPIRIT AIRLINES!!!!
ANYONE WANTING TO PROVIDE A VIDEO TESTIMONY ABOUT THE HORRIBLE SERVICE THEY RECIEVED FROM SPIRT AIRLINES TO SUPPORT OUR ORGANIZED BOYCOTT OF SPIRIT PLEASE REACH OUT TO ME AT : Growwithsccc@ gmail.com
We will be working extremely hard to launch an organized BOYCOTT of Spirit. The airline does not value their customers and has atrocious customer service. Reach out to me today and let’s all hold Spirit responsible for there blatant fraud against their customers. Any attorneys reviewing this post please contact me about launching a class action lawsuit for fraud committed against Spirit customers….as I would be more than happy to sign on as a plaintiff
QIIL5B
BUSCEMA/ROSEMARIE || Credit for airline tickets due to medical reasons
On 9/18/17 I fractured my patella (knee cap) and doctor said I cannot fly due to my leg being immobilized in a cast. Doctor said 5 weeks off my feet and approximately another 6 to 8 weeks of therapy. We do not want our money back, however, we would like credit towards another flight which we intend on taking within the next 6 months. Your policy of 60 days will not suffice because I will be involved in therapy and will not be recuperated by then.
I will never fly this sorry a** airline again. I had to leave my bag and the XXXXXX said put it in front of the garbage can. I said they go throw it away she said yes. I said can I call someone to get it she said no. Mind you I been flying with this same bag same airline. August 15 I flew from Oakland to Vegas with my bag took it on the plane no charge. I flew from Vegas to Atlanta same bag same airline no charge. Which was Spirit again August 15. August 24 2017 I flew back from Atlanta to Vegas same bag on the plane same airline Spirit. August 25 had a flight from Vegas to Oakland checked in got my boarding pass. Get ready to board she tell me to get out of line go to the other lady I explained to the lady I been had the same bag on several flights. All she said 65$ didn’t have 65 so I had to leave all my clothes behind no I have no clothes. It was wrong and unfair all of a sudden I can’t carry my bag on. I don’t like the way I was treated I have spent a grip of money with y’all. I repeat y’all just lost a loyal customer because your worker wanted to be a XXXXXX.
wants my money back. as soon as you see that note.
thanks
I paid a ticket fro cheap air for $640.48 and Spirit airline get an another $520.50 on my bank card . I would line to know why I have to pay over $1000. 00 for Haiti. It was not an emergency. I want Spirit Airline to give me my $520.50 back. That is all I want. I want you to email me back as soon as you see that email before I go to the next step.
Spirit Airlines is completely a joke. They hired a new General Manager Solange Reyes in Acy who is well known for working at places like Caesars Front Desk( in which she was fired for doing illegal money bribes) and the 40/40 club security ( in which she would pat women down and take things from their purse) Now she’s General Manager at Spirit and waving certain peoples luggage fees and using her title to go around and get people in the community to help her and give her free stuff in return for her getting them buddy passes etc. SPIRTIT AIRLINES IS A JOKE THEY HIRE ANYONE AND YOU DONT EVEN NEED A COLLEGE DEGREE TO BE A GENERAL MANAGER YOU JUST HAVE TO BE A GOOD CON ARTISTIC!!!!
Yes please look into that matter Solange Reyes is the sweetest Con Artist of all times. I know personally at least 10 people who’s luggage fees that she waived just because she owed them. She’s very fraudulent.
This is a complaint:Recently I receiveda letter from Bank of America informing me of a person using my name ,address,and Soc.Sec.Number to fraudalenty obtain a business loan of $10,000,and she used your Airline as a credit reference.I dont fly on your airline,but I did purchase a ticket for my Son over a year ago.to fly to Fla.I use my credit card to purchase this ticket.This person named,Elizabeth Garibaldo Yakima Washington 98901,the only way this person obtained my info was from your facility,or by some employee giving my vital info.to this name person.Check your records,you may have an employee by this name.This identify theft occured on 1/21/2017.The loan application was not given.This info obtained from Bank of America.person,named Christine on 2/7/2017 Bof A loan application # 92235580**. tel# 1-800-871-1194
Spirit was schedule to fly us from Boston to Atlanta the flight was reverted to SC because several people were ill . When we land the crew abandon the flight and left us to get to Atlanta the best we could. 7 hours afterward they announced a bus would be taking us to Atlanta and they were being generous and reimbursing us our fare paid.
I am a make up artist I had to be on set at 9 a.m. ….the bus arrived at 11a.m. over 14 hours from scheduled arrival by plane. I lost my job. Their excuse ….we gave you an option to be reimburse for your fare. They did not consider they took me to another state and left me to defend and get back to Atlanta on my own.
After reading an article about your obnoxious flight attendants going all political and calling out over the intercom support for the anti-Trump Woman’s March in Washington DC, and ending her tirade with …..”Just remember, we don’t take no ‘shi-‘ from no man.”, I can definitely say I will never fly on your crappy airline again. If you want to fly only Marxist leftists on your airline, you should announce it and good luck with that business model.
It is a SHAME, the FAA let’s MORONS like you run a business like this.. I fly VERY OFTEN and I have NEVER seen such a CLUSTERFU** for “SERVICE” in my life !! Oh, by the way, I am at Ohare RIGHT NOW, but I would rather ride a bike or try HITCHHIKING, before I would use you bunch of WORTHLESS MORONS !! I thought Silver was bad, you guys are the BOTTOM of the barrel !!
Mr. B Ben Baldanza,
Sorry to inform you that your airline is the worst airline around. I have been a $9.00 fare club patron for a few years. I recently book a flight in January 2016 I was contacted and was told I had to change my flight due to over booking. Sure no problem booked a few days before same price. Well since then I have to have emergency surgery and unable to flew at the previous booking due to complications. They did not charge to change my flight when it was there fault, now that I can not fly at that time I will be charged $110.00 per person, or get $10.00 credit toward another flight are you SERIOUS. It is not my fault I have to have surgery and can not fly. You would think you would do anything you could to make your customers happy. I can see that you are in it for the money only. Well with all that money you rip people off with maybe you could update your planes or have Americans working your customer service department. I will never ever fly your airlines again. The worst. Thank you
B. Ben Baldanza:
Pissed away an hour and more today trying to get clarification on your stated bag restrictions for Central America (and other locations) for the period Dec 1 – Jan 10; it has been there in the past, but two reps and a supervisor on two different calls were unfamiliar with it, the supervisor finally admitting after several prompts as to whom she works for that she is with a call center and is unfamiliar with such things: GREAT TRAINING of your people, Ben! I got stuck twice in your purgatory phone menu, trying in vain to get a real person to explain the part of the stated (yes – it IS there) policy that says only one checked bag is permitted per person but others may be bought on a first-come, first-served basis – my question being simply, WHEN does one know that others may be accepted: online or surprise-style at the counter after he’s packed it and is told he can’t take it (crapshoot style). Do you all actually think up ways to make the reservation process more difficult or do you simply hire people and not train them to do the best they can – which is hardly EVER? Should I keep my fingers crossed waiting for a response to this or do you actually monitor it? I see the person before me left something here back in April and is still waiting for a reply.
Had a few questions regarding you current programs– frequent flier and $9 clubs. Tried your listed numbers with no luck. How can I contact you?