Slumberland Furniture was founded in 1967 by current CEO Ken Larsen in Little Canada, Minnesota. The company operates a chain of mattress and furniture stores in the Midwest. Originally, the company sold mattresses and La-Z-Boy recliners.
Today, the company has more than 123 stores in 12 states. Slumberland began franchise operations in early 1970’s. The company is the largest seller of La-Z-Boy recliners, sofa beds, and sofas, as well as one of the top selling companies in the US of Sealy and Simmons brand mattresses.
In addition to recliners and mattresses, the company also offers other household items and furniture including dining room tables, stand alone chairs, entertainment centers, side tables, night stands and linens.
Despite the coronavirus, Slumberland continues to open franchise locations, such as this one in Peoria in March 2021.
Slumberland maintains a corporate office in Oakdale, Minnesota.
Slumberland Furniture was founded in 1967 by current CEO Ken Larsen in Little Canada, Minnesota. The company operates a chain of mattress and furniture stores in the Midwest. Originally, the company sold mattresses and La-Z-Boy recliners.
History
Today, the company has more than 123 stores in 12 states. Slumberland began franchise operations in early 1970’s. The company is the largest seller of La-Z-Boy recliners, sofa beds, and sofas, as well as one of the top selling companies in the US of Sealy and Simmons brand mattresses.
In addition to recliners and mattresses, the company also offers other household items and furniture including dining room tables, stand alone chairs, entertainment centers, side tables, night stands and linens.
Despite the coronavirus, Slumberland continues to open franchise locations, such as this one in Peoria in March 2021.
Slumberland maintains a corporate office in Oakdale, Minnesota.
Buyer beware!! We had our same furniture for 20+ years and we finally sold our house and had money to buy new furniture and so we went to Slumberland. We bought a couch that was a little over $3000 and we never even sat in it, it was delivered broken but yet we had to file a warranty. So we filed a warranty and a year later we are still waiting for this couch to be fixed, the frame was broken when it was delivered and then they sent us a second frame, and that one was broken and the stitching underneath the cushions is not sewen and they’re not doing nothing about that, I wrote a letter to the CEO about all of our issues and how unfortunate it is that we had to spend a little over $3000 for a couch and the dang thing is broken upon delivery and here we sit a year later and we still got the same broken couch. So buyer beware do not purchase anything from Slumberland because customer service is awful and you can’t get your couch or furniture fixed, and the CEO ignores you .
Well here it goes I ordered a couch on Dec 16 2020 was told 6-8 weeks now 6+ months later was told it will be another 2 months (8 months +) yes they gave me free delivery and set up and discount on a ottoman but at this point I am so pissed off why sell something that you can’t produce
Daniel was a joy to work with. As soon as my card was swipped for my purchases, everything went downhill. First my couches were delivered damaged, which was rectified after 3 calls into corporate. Then after a 12 week wait for my table and dining set I was told not until May. That is 5 months from the date of purchase! So I canceled the table after 12 weeks of waiting. Ordered another table from a competitor, that arrived in 2 weeks. Also I ordered 2 leather upright chairs that have yet to arrive. Again 3 months later. So I canceled those just yesterday. Now I have a delivery scheduled today between 130-330. Here it is going on 7 pm and the delivery driver still has not arrived. Also cannot get any one to answer anywhere!! To answer your question. All things could have been better. But again Daniel was a joy.
I’m more than unhappy with the service at Slumberland in Madison WI. I purchased furniture August 15 at the time I was told the order would not be here until mid October. Needless to say this order took over 18 weeks. I was sent text messages as a form of communication I fee this is unacceptable therefore my husband visited the store on 12-19-20 and spoke to the manager. Manager advised that the vendor was having issues with the government taking fabric therefore making orders fall behind. Now order take well over 16 week. Slumberland also told us at the time they were waiting for 1 piece. The manage offered a $300.00 credit card. The furniture was finally delivered yesterday however 1 piece was incorrect so the store ordered the correct piece. I advised that I would like to have a rush on this and was told it should be 8 weeks which I feel is a lie do my husband being told another timeframe. Also the delivery driver broke some of our tree limbs and when he spoke to my husband this morning was told he was making a big deal out of nothing. This is unacceptable service and very poor practices for a business. I can’t begin to tell you how upset and unappreciated we feel as a customer. I just don’t trust you and would like to as I’ve order furniture from Slumberland before and have had no problems with delivery or the sales and service staff. I would a credit…I think that would be more than fair and at that point I might purchase again. For now I can’t trust Slumberland.
We walked into your local Cedar Rapids IA store on May 25, 2020. According to the sign there were to be all kinds safety measures against the Covid-19. However, what we found was shocking. We had our masks on, but NONE of the employees we saw had masks and they were not keeping the 6′ distancing. We were very uncomfortable and left without buying anything – will not be back. Don’t try to fool your customers with the required signage, just practice safety, please.
This is so interesting you have a lot of complaints I was just reading them well I hope many people read my post I’m going on to social media and I’m going to make sure that everybody knows I will repost it repost it repost it I’ve got no response except it’s not covered even though I had insurance very interesting you won’t stand behind your insurance you are the one that referred me you guys had that insurance at your store I paid your store for that insurance company not only are they responsible you should be responsible thanks a lot for nothing
I’m sure you’ll read my post that I’ve already sent to you and I also posted on Albertville I think it’s really disappointing that after owning the couch for 14 months that even though I had the insurance on it that is not covered for pet stains I had a sick dog I reported it right away to slumberland to Doug because I was going to buy my son and daughter-in-law the same couch I had but you guys would not stand behind it or the insurance but you guys certainly wanted to give me my money back more than once and I’m not done with the situation at all
We ordered and purchased two lazy boy recliners from Earl Johnson Furniture in Mankato Minnesota in Januaryand spent hundreds of dollars for our chairs. The one recliner has a bad odor we figured was due to newness but it has gotten worse over time. It actually smells our friends say like a cat has peed on the left side arm and back area. We have no animals and have never had any animals. The smell gets stronger as our bodies warm the area up sitting in the chair. The smell gives me a headache and several people will ask what the strange smell is after they are sitting in the chair for awhile. Clothes actually smell on the left side after you sit in the chair. We would appreciate a response as were told your company is the responsible party to deal with for a refund and to pick the item up. We’ve had Lazyboy chairs over the years and this has never happened before. Thank you for your response.
We instigated a claim in May of 2019 (Claim # FC2029485) for our warranty on our last purchase from Slumberland in Kearney, Nebraska. (See attached). My wife had also followed up with another email on 6-10 with fccclaims@ montages.com (The email she was given over the phone by Faye). When we followed up again this month we were told that the claim was closed and that now we have to pay out of pocket to fix the damage to our furniture that was reported to claims before the warranty ran out. This is unacceptable. I expect the warranty to be serviced on our furniture.
I have other furniture purchases that I have planned in the future. I would like to purchase from Slumberland and endorse the local store to the community. If our claim is not processed I will take my business elsewhere and I will not purchase furniture that uses Montage Furniture Services protection plans.
Thank you for your prompt attention to this matter,
I bought a bed and mattress from the Slumberland Furniture store in Fergus Falls MN. The service was great. The delivery and set-up was today. The delivery arrived when they said it would. The guys did a great cleanup after themselves. I’ve bought a lot of furniture from them and have never been disappointed. Sales person Vicki is a joy to work with. Thanks so much.
We bought a lift chair in Galesburg at Slumberland on 5/9/19. When delivered the zipper holding the cushion in place was broken. Another was ordered but we still have not seen it. On 5/27/19 my husband passed away and my sons took the chair back to Slumberland for us. They were going to give us store credit as the receipt said they would, but a couple hours later they called us and said the chair smelled like perfume or fabric cleaner. I had used neither on the chair. My children and I smelled the chair and did not notice any odor. We are now contacting Corporate Office for assistance. I called there today.
We purchased a lift chair on 5/9/19 for my husband. It was delivered with a zipper on the inside cushion that was broken but accepted it as it is to be repaired. It is a lengthy process – not solved yet. However my husband passed away on 5/27/19 and we took the chair back for store credit. After two hours they called us and said the chair smelled like febreeze or perfume and they could not give us credit for it. My family and I went to store, did not detect any odor. We had a leather lazyboy for many years and it never had odor so why should this one? We would be satisfied with store credit, but the store does not want to give us any. From Galesburg IL.
My complaint is my wife and I purchased a Biscay Collection Gray Swivel Rocker from your Grand Forks, ND store. The number on my receipt is 0312960NF42 the phone number on the account is 701-795-XXXX. Today May 30th 2019 I got to talk with the Grand Forks, ND store manager Andrew I told Andrew that the chair we purchased in April 2019 the material come loose it looks all wrinkled and the seat cushion is flat and got to be uncomfortable it looks terrible. Andrew told me they could replace that chair with the same chair or instore credit my wife and I had looked at all of the chairs in the store of that kind and didn’t see any we liked. We have no need for instore credit and would like a refund. Andrew also said they have 5 day return policy which my wife and I were not aware of my answer to that is the issues to the chair didn’t show up until about the 4th week which shows we had all intentions of keeping that chair but what happened to it turn us off to another chair like it. As you can see on my sales receipt I’am a veteran. I’am 100 percent disabled and on a fixed income and to have that monies tided up on in store credit when there is nothing we need or plan to buy. All that this veteran is asking is to return the chair and get a full refund. Thank you for your time my address and phone number in on file
I just wanted to let you know that Brandon from your Clinton, Iowa store was down at our house today and he agreed that something need to be done with the Kitchen outfit that we brought.He was very nice, professional, knowledgeable and really cares about your customers. You need more people like him. Thanks again Brandon.
I would really like to know when someone is going to come and fix/ replace our kitchen table and chairs we brought from you ? When we went to your store, we were told someone will call that follow Monday and then they never did, so I call back over on Tuesday and was told they will call the very next day, but it was a few days later before someone finally did called back. They made an appointment for yesterday morning March 28th between 10-10:30, they never showed up or called. My wife cancelled her doctor’s appointment yesterday afternoon, waiting for someone, who never did show. I called your store again around 2:30 PM yesterday afternoon and the lady I talked with, told me he was sick and never told anyone that he had an appointment with us and could not give me any answer’s about when someone would be down. I completely understand if someone is sick, but don’t understand that no one told us and why we keep getting the run a round.
I would like a answer to this e-mail, letting me know when someone will be down, very soon, to look at our problem, that we got at the Clinton , Iowa store. This sounds a lot like Darlene Thilges chair complaint from above comment.
I got a new Morrison recliner (lazboy) It stinks like it was in a flood.no one will get back to me?
We purchased 4 roller style dining room chairs from the Mason City, Iowa store they were delivered in mid May we have been having problems with them since. First the arms were loose they came and tighten the bolts they were still loose so they put some screws in thinking it would help solve the problem it hasn’t. The one chair they replace twice because it was still defective. The backs lean back so far on some of them it feels like you are sitting in a recliner. We do not get any support from the back of the chairs which make it very uncomfortable to sit in. Now we notice that one of the screw that go into the back of the chair has come loose. I just called the store and told them we were very dissatisfied with the chairs and would like to get our money back and they told us that we had 30 days to return they and they have did all they could to correct the problem. Seem to me that this a on going problem that should have been correct 4 months go. Is there anyway I can return the chairs and get my money back. Seem to me this is very poor customer service. I was told the chairs are guaranteed for a year against defects and I believe these are defective chairs.
Mr Larson or who it may concern;
On November 6th 2017 my wife and I purchased a bedroom set, two recliners and a mattress. Everything was put on back order and delivered at a later date. The sale order I have shows that we accept the protection warranty but only the mattress is marked protection. When the pieces were delivered and assembled the installers put a screw through the side rail on the bed which I called the store and sent someone out to replace it. I contacted the store about some nicks under the dresser top and was told the warranty was only for thirty days and that they could give me the name of an repair person. Since then a crack showed up in the leg where the nicks were.I contacted the store and they said they would sent someone out to repair it and all the fellow did was put a little glue on and colored it with a stain pen and clamped it with my clamps because he really didn’t want to leave his here which I offered. Now that the stain has dried the crack is very noticeable. The crack still appears.
Please advise because we purchased around 3500 dollars of product from your store in Watertown Wisconsin.
Thank You
Michael Stoltenburg
Purchased a couch set in Nov 2017 now on my forth set of cushions.. The manager Jason larsen asked if I sleep or lay on my couch .. who says that .. been contacting every one that would listen to me.. Keep telling them its the manifacturer that is messing up these cushions but they keep ordering more.. Did contact corp and cheryl helped me even called the Delevan wi store and said give her money back and settle this .. Of course they said no.. the last set if cushions I recieved were just as bad last week and its the core in it that is not letting it hold in place.. They even sent another upolstery guy who threw the cushions on top of his car and then threw then on to the floor and even told me if I have a problem that I should used the old cushions to add to the new ones.. who says that.. he said if he did it he would make the core better in it .. then why cant the store make it right so i dont go through so much cushions let alone stress… Im on disability and dont need some guy saying i can lay on my couch .. Im so tired of the run around .. I contacted the BBB consumer reports and now channel 4 tmj consumers hot line.. because im tired of the run around sincerely jennie kuznicki
We are a retired couple who bought our third set of pinnacle Lazyboy recliners at Slumberland over the past years for our home and lake house, Along with other pieces. The last set was purchased a year and half ago.. I wish I could post pictures..one of the arms has broken and the padding has all broke down in the front of the chair and the other one is starting on the same breaking down.. I took the pictures into the store in Grand Forks N D . After phone calls ect. I was told I would have to pay for a Technition to come out and
Evaluate the chair and then pay for the labor needed to fix it. I already paid once for a quality recliner like the others we have purchased.. We are shocked to be expected to pay for a chair evaluation much less labor on it. Lazy Boy would warranty the parts but Where is the customer service on Slumberland’s part regarding a fairly new purchase? Why would we even be expected to pay for a home call? Very dissatisfied and are very surprised that the level of customer service has become so poor.
WE BOUGHT A POWER RECLINING SOFA 8/03/12 PAID $100.00 FOR 5 YR. FURNITURE CARE PROTECTION, IT HAS A SPOT ON IT, I CALLED THE OSAGE BEACH, MO. STORE WHERE I BOUGHT IT. TWICE , THEY WERE GOING TO SEND ME OUT A CLAIM FORM, NEVER GOT IT. I EXPECT YOU TO HOLD UP YOUR END OF THE DEAL AND SEND SOMEONE OUT TO CLEAN IT. THAT IS WHAT I PAID $100.00 FOR. FROM WHAT OTHER PEOPLE HAVE COMPLAINTED ABOUT ON THIS WEBSITE, IF I WOULD HAVE READ THIER COMMENT I WOULD HAVE THOUGHT TWICE ABOUT MY PURCHASE. I PAID FOR THIS IN GOOD FAITH AND I THOUGHT THIS WAS A HONEST COMPANY THAT I COULD TRUST. WAS I WRONG. ?
Hello
We ordered furniture on Feb. 25, 2017 at the Beaver Dam WI store. Our order number is 02257M50Q82.
We have been lied to by the store manager twice!!!! Her name is Jennifer, she is horrible to deal with!!! Here is our complaint. We were told it would be UP TO 4 weeks to receive our couch and recliner. I made a call to the store 3 weeks ago to see when we could set a delivery date. In this conversation we were told the couch and recliner would not be in till mid April. Asked why and was told that is just how long it takes for this order.When I questioned what we were told for a 4 week delivery Jennifer told me that the salesman Ryan should not have told us that. So I said, what about the rest of our order, which consists of a bed, matress, console, 2 chairside tables. Jennifer told me everything was at the store but the couch and recliner, So I was given a March 28,2017 delivery for those items that were at the store. I spent March 27th getting ready do the delivery!!! I get a call from Jennifer on March 27th stating to me that the matress was not in yet,,,, I was VERY upset to say the least! When I asked her how this could be as we were told it was ALL there weeks prior. Jennifer told me she that it was going to be on the Monday truck,,,so she LIED when she told us it was there. She had the nerve to offer us the floor display matress for a discount ot $160.00 , she really thought that was a deal , why would we want a matress that God knows who has laid on ? Then she tells me she can have the bed delivered and we could put our current matress on it, I told her that would not work as we do not have a queen sized , she said Well I asummed you did,,,she said she was offering me a great deal on the floor model…I was insulted by her comments. I called the store later in the day and spoke with Chad, he was very professional and told me that our matress was to be at the store on the March 28th truck (rush order). And was going to work with us to get our delivery, NOW, Jennifer the STORE MANAGER never told me any of this, I did tell both Jennifer and Chad if our couch and recliner are not in our home by April 10, 2017 we want a full refund, As Slumberland had no problem cashing our check . And we so far have nothing but fustrating to show for our purchase. We have lost any faith in going back for other items we want for our home from this place. Thank you.
Please call me asap on my cell 701-426-XXXXX
I am so unhappy with Slumberland..We bought a lift coffee table and 3 recliners in July..Spend over $1700.00. We were about to move to Montana so I told my husband that I wanted the coffee table to stay in the box in fear it would get damaged in the moving truck.. We got to our home in Montana and opened the box and the coffee table was in pieces..We called Bismarck where we bought it .they told me to call Bozeman..Bozeman told me to call Bismarck..then Bismarck told me to call the warranty people..did that..they had me take pictures of the damaged table.. waited a whole week..didn’t hear a thing back. I called them and they told me we told replace any furniture here so again I called Bismarck.. then I called the Minot store..talked to the store manager and he said all the mangers were in Minneapolis for a meeting and he assured me he would take care of it..Again nothing happened he didn’t even call me back so AGAIN I called Bismarck finally Troy from the Bismarck store said he would personally take care of if..he called the Bozeman store and arrangedo for a table to be ordered..I am so frustrated that I was given a run around..Now we have to drive over 400 miles that’s over 6 hours one way for us to get a new coffee table..I even asked the Bozeman store manager if he could help us out going so far to pick up this table and he said NO that was the customer responsibility..You know we don’t expect much but I just thought Slumberland would take better care of there customers..I was even considering wanting my money back..but I’m sure thats out of the question..I would be happy with a couple of table lamps or a small piece of furniture…Thank you for your time
James and Cheryl Wegner
Libby, Montana. 59923
406-293-XXXXX
701-426-XXXXX