Service King Collision Repair was founded in 1976 by Eddie Lennox in Dallas, Texas. The company operates a chain of auto collision repair shops in 21 states, with most locations being in Texas. The company is the largest provider of auto body repair services in the state of Texas, and one of the largest independently owned collision repair shops in the country.
As of 2015, the company has 243 locations in 21 states. The Blackstone Group owns a majority share of the company, purchasing it from the Carlyle Group in 2014. The company provides auto body repair, painting, hail damage repair, and glass replacement for all makes and models.
In addition to vehicle repair, the company provides towing services, estimates, insurance estimates, and rental services.
Hello my name is Christy and We had our Truck stolen a couple months ago , service king tool our truck in when it was found to fix the small amount of damage . I was happy until they told us they wouldn’t get the Canapy window in for a few weeks. Well we waited and then called back , we were told it was not there yet so we kept waiting. The customer service was horrible and they kept saying they would keep me posted although would never call me back , I had to call them and kept getting a run around. Now it’s been at least 2 to 3 months and I still have not gotten the window. They told me it was finally in Poland and said it would be there. And now after 3 more weeks it still isn’t there. I’m pretty furious and would really like to get our window .. my husband is driving without it in bad locations. I’m not pleased at all .
I wonder if the Corporate office even reads these. They have not responded to my messages yet. I am contacting my insurance company again. As this will be my 3rd visit for same issues since First visit. They did a painless dent repair, And there was over spray from another vehicle left on my car. Chelsey in Euless Texas said they would make it right. I don’t even have room to put what all has happened since dealing with her. She should not be a manager over there.
We were surprised with the unprofessional attitude of Mgr Rodney McDonald, after having our vehicle serviced at Service King. We have patronized your company before with excellent service.
We were involved in an accident Aug. 28th, 2019, in which our vehicle sustained driver’s side and front end damage. We were told the repairs would take a month. Days later, we received a phone call stating that our vehicle was damaged while in Service King’s care. We were told that a vehicle fell off a lift and damaged the rear of our vehicle. We try to be good customers, as such we made no fuss over the issue. Now our vehicle wasn’t ready until Oct 18th, 2019, well over the original estimation. We don’t know if the extra time was because of the rear end damage. We noticed that evening after picking up our vehicle that the 3rd row leather headrests were missing and in their place was 1 cloth headrest. Upon contacting Mr. McDonald, we were informed the our 2019 Mitsubishi was the only Mitsubishi being serviced as to imply what… we weren’t certain. We were told to contact our insurance company. We felt that they would tell us to file a claim and that’s exactly what they said.
We feel like we did our part as good customers, but it wasn’t reciprocated. Our insurance company only covered our rental for 30 days. We could have been offered a discount because the length of repair time exceeded the rental time. Mr. McDonald could’ve actually done some digging around and tried to located our headrests. The only reason the rear of our vehicle was even worked on was because of Service King’s actions. And because of their error, we are being forced to dig further into our pockets. It’s totally unfair. Surely there must be good Karma for good customers. This experience has left a bad taste in our mouths. Definitely not what we expected from a World Class Company. Sincerely, Derek Brown Sharon Barnes Geico claim # 8670662120000001 Phone # 773 858 XXXX Email gemcap58@ hotmail.com
My husband and I went Service King on a Saturday morning to get an estimate done and met with Mr. Calen Baker and there were absolutely no issues. We got the estimate and were on our way. We absolutely had no issues until we met wit Ashley Bush and her misguided conception of people of color and also the manager Trent Mooring who enables her and supports discrimination.
My husband and I called Service King to set up an appointment to get our car repaired. I was assigned an associate over the phone but when we arrived at Service King 420 West Kilpatrick Turnpike we were given to Ashley Bush. When she went out to get information from the car my husband and I walked out also. My husband asked her what steps they would be taking to repair the car. Ashley explained the steps with a barsh and short tampered attitude. My husband then asked if she was new because he has had his car repair there before and did not remember her on his last visit. Ashley turned with an attitude and stated she wasn’t new she has worked for Service King for 4 years and she didn’t consider herself new. My husband stated new at this location, and she stromed back into the building. Once we went into the building to sign the paperwork Ashley still had an attitude and when I inquired about the name I was given over the phone from the 1 800 number she immediately got offended and said she can do it if you prefer. I responded with I just prefer to get my car fixed. My husband signed the paperwork and as we were leaving Ashley went in her office and started cussing and threw her clipboard down on the the desk. I stated why is she mad and why is she cussing and throwing things, this upset me so I asked the lady at the front desk to assign my car to someone else because the cussing and throwing things was not necessary. It all boiled down to the fact that Ashley did not want to work us in the frist place. I asked for the managers information from Laura the lady at the front desk and she gave me his business card. I did not call for I felt it wasn’t worth it, and if my car was reassigned to someone else it would be fine.
I called to check on the car and they gave me to the manager Trent Mooring who told me to come pick up the car. He stated that him and Ashley Bush determined that they could not meet our service repair needs. We hold a valid contract with estimate that states otherwise. The manager failed to address the real issue of the unprofessional attitude of an employee. I informed him that my husband and I are both veterans and what does he mean our kind. He stated to come pick up the car and would not answer. My husband called and he told him the same thing. By the time we got to Service King to pick up the car Mr. Mooring had left for the day refusing to address the situation and the inappropriate behavior of his employees. They flat out refused service to us because we are black and veterans. I believe my husband and I both deserve an apology from this company for the discrimination we faced for no reason and the inappropriate behavior of both Ashley Bush and Trent Mooring. It is 2019 and to be discriminated against is totally unacceptable simply because we call attention to Ashley cussing us and throwing her clip board. I don’t think asking for another service agent was out of the question. I would warn any veteran or any one of color from going to this business as they do not service veterans and people of color there. They made it clear they do not want any business from people of color or veterans
Horrible Customer Service At This Location.
I need to speak to someone in the corporate office accounts payable. We have an open invoice from Dec. 18 2018 for urinal cartridges that shipped to 10720 N. Central Expressway in Dallas, TX. Rebecca is the person that ordered this product and according to the gentlemen who answered the phone has no idea who she is. The name of our company is Marketnet and we should be set up as a vendor, because we went through this before and I spoke with a Cindy McAleer. If you could please put me in touch with Cindy or anyone else who can help us get this invoice paid. Thank you
I just want to express my satisfaction with the repair of my vehicle in April. Meagan Patty was very knowledgeable and informed me of the repair process. I was completely satisfied with the repairs. I will definitely recommend them. My repair order #205-3053917. Thank you!
I brought my new truck to service king in Romeoville, Il.. The truck was in the shop for 26 days. When I picked up the truck it was dirty on the inside. When I left there was a rattle coming from the cab in the area that was worked on so I brought it back and they repaired it but a few days later the same rattle came back. I also noticed in the sun that the paint job that was done was awful. You could see scratches under the pant in some area and wavy areas in others. so I brought it back again and met with the GM. She looked at it and said that they would repaint it. I also reminded them of the rattle. Now after the 3rd time my truck has been in I picked it last Friday and the are scratches on the inside of the door jam from removing the door panel, scratches on my door panel in the front from the mechanics getting in and out and the rattle is still there. I have not been able to look at the repaint job in the sun yet to see if was done correctly. I called the shop this morning and asked to speak to the GM after they asked my name they said she is busy and will have to call me back later. I paid $55,000 dollars for my truck and it only had 1,400 miles on it when I brought it in because you were a recommended shop for Allstate. I do not want to be a pain. I just want my truck fixed correctly.
Good Afternoon-
I have taken my vehicles to service king for a couple of years. This time was not a great experience. I got into a car accident about a month ago, left side of the car was impacted. Once I pick up my car after all is fixed, there is an issue with the trunk and a cracked tail light. How was this not seen? Not for sure why we did not receive a call in regards to an issue that was supposedly outside of the work that was being done.
I am making this comment to commend Mr. Josh Bail, of Service King #18 in McKinney, Texas. We took our 2016 Ford Edge to the Service King in McKinney on March 15, 2017. Mr. Bail met us in the office and completely took care of our every need in repairing our vehicle. He is a fantastic, conscientious, kind and professional young man. We returned to pick up or vehicle on March 17, 2017. Our vehicle was repaired to perfection and he addressed every issue that we presented to him. Mr. Bail is a real asset to your company and we hope you appreciate the extra effort he takes to be a worthy ambassador for your company. We are very happy that we chose Service King for the repair on our vehicle.