Seaworld Parks and Entertainment, most often referred to as simply SeaWorld, is a family oriented entertainment company. Originally owned by Anehauser-Busch, SeaWorld was created as a subsidiary in March of 1960 to operate an assortment of Busch theme parks. Anehauser-Busch sold this division to The BlackStone Group in December of 2009.
SeaWorld currently has 6 theme parks and more than 22,000 employees. This publicly traded company (NYSE: SEAS) has recently fallen on hard times with the release of a CNN documentary entitled Blackfish in 2013. The documentary is highly critical of SeaWorld’s handling of their infamous killer whale exhibits. SeaWorld stated that this documentary had hurt their revenues at most parks, especially their San Diego location, and that stock revenues had fallen 44%.
The company announced that CEO Jim Atchison was resigning in December of 2014 and was replaced with Joel Manby. Total income has dropped more than 3% between 2014 and 2015 and park visitors have fallen by more tha 100,000.
SeaWorld
Seaworld Parks and Entertainment, most often referred to as simply SeaWorld, is a family oriented entertainment company. Originally owned by Anehauser-Busch, SeaWorld was created as a subsidiary in March of 1960 to operate an assortment of Busch theme parks. Anehauser-Busch sold this division to The BlackStone Group in December of 2009.
SeaWorld currently has 6 theme parks and more than 22,000 employees. This publicly traded company (NYSE: SEAS) has recently fallen on hard times with the release of a CNN documentary entitled Blackfish in 2013. The documentary is highly critical of SeaWorld’s handling of their infamous killer whale exhibits. SeaWorld stated that this documentary had hurt their revenues at most parks, especially their San Diego location, and that stock revenues had fallen 44%.
The company announced that CEO Jim Atchison was resigning in December of 2014 and was replaced with Joel Manby. Total income has dropped more than 3% between 2014 and 2015 and park visitors have fallen by more tha 100,000.
History
BTW, I just contacted the Sea World Customer Service Center with yet another problem with my Platinum Pass and they were clueless as usual.
Then to find out the Customer Service Center is in JAMAICA !!!!!!
Absolute nightmare with SeaWorld Gold Pass. Went to the park to get my pass in November and the number printed on my pass did not agree with my online purchase. Could not log into the app at SeaWorld because nothing matched. After 3 visits at the park, and over an hour wait each time, my name now matches my account number. Tried to log into the app and my password does not work. Tried to reset the password and I never get the email with the link to reset it. Over 20 hours of phone calls all I get told is it takes 24 hours for system to update, IT will have if fixed in a week, today IT will take at least 2 weeks. Two months and not fixed. To use the app you must login using your email. Can’t use my reserve seating, can’t use my discount at the stores unless I get my paper card out. Zero interest in fixing this for me. Beyond frustrated.
My family and I (Total of 10) visited Seaworlds Aquatica on Friday July 30,2021 and from start to finish it was a nightmare. We were sent to overfill at 10am due to the amount of people. By the time we got into the park it was ridiculously overcrowded. The wait times for everything were over an hour. Our children were very frustrated because they would not do anything. We walked to the wave pool area and could not even get in due to the amount of people already in it. My sister and I both have infants and were both shoved on 2 different occasions by other people in the park trying to walk pass. We immediately went to guest services to receive a refund and was told that we could not receive one. We asked for another manager and a young guy came out and offered us vouchers for a different park in Virginia because we live in NC and it’s the closest one to us. He gave us a telephone number and a GSC# to call and that number doesn’t do anything but take you to a automated message. I have reached out to multiple people and left multiple emails and voicemails and have not received a call back.
There are no protocols in place for covid and the security officer told us that the park was at their capacity that day but still allowing others to come in which is very disturbing. I would like my fully refund that we paid and for someone to contact me IMMEDIATELY. My email is hart.candace3@ yahoo.com.
Worst customer service I have ever experienced!! I was supposed to be given a refund of my pass because it was the ez pay option because I couldn’t afford the whole pass at once and now I can. I went to the park on Thursday and wanted to pay for the pass outright. They charged a card I didn’t want and then and I was given the incorrect information ! A manager at the park said I would be given a refund of the whole pass so I can repurchase it and now your customer service is refusing to give me a refund!!! This is unbelievable I have never experienced anything like this before.if this is not fixed my lawyers will be involved!!!
Very upset! My family of 6 went to visit the water park this past Saturday 5/29/21. We arrived about 10 am and the park was closed due to High Capacity. ALREADY! They open at 9am how could this be! I had already purchased our general admission tickets through a 3rd party and reserved them for that day. I also purchased quick queue tickets and a parking pass through the Sea World website hoping to speed up the process. I have been trying to get in contact with customer service since Saturday. I have left messages, emails. No response. Today 6/2/21 I finally spoke to someone at 8am this morning. I told him that we weren’t able to use our passes because the park was closed. No entry and was told to call for a refund. We came from out of state and we are home now. He explained to me that tickets are non refundable and asked if there was another day I could return to the park. I told him no! We live in Tennessee and went there on vacation. A 10-12 hour drive! We are home now and we aren’t planning on coming back! He told me since the day of the passes have surpassed he couldn’t give me a refund but he could see if there would be other options he could offer me. He put me on hold and the phone hung up. And again I can’t get through to speak to anyone. What’s the reason for reserving tickets if you still can’t enter the park? Why can’t you allocate those tickets purchase ahead to make sure those people do enter the park that day? I spent most of my remaining vacation and ride back home on the phone trying to get through to speak to someone to get my refund of $402. This is my order number 202105285592039. You can send me a check for all I care. I’m not asking for compensation for our general admission tickets for 6 people. I just want the refund for the parking pass and quick queue passes I purchased and didn’t use!
My family is a military family who signed up to get the tickets for veterans that Sea World offers and we very much appreciate. We decided to ask friends and family to join us for a day at the park. Our tickets went through but it would not let us make a reservation. It stated that we needed to call this number in order to make the reservation which we did immediately and then every single day multiple times a day for almost a week now. It now says that day is full. No one has called us back. No one has reached out to us. I waited on hold multiple times for almost an hour each time just to be told they would call me back and yet no one did. My family and friends have their reservation all set and now have to go without us because that is their only weekend in town. Please help!!
That should have said an extra $113. Not $13
I had the worst experience I’ve ever had had in Orlando Park. The worst experience ever would be SeaWorld Orlando I do not recommend it for anyone not one single person. Child or adult no one belongs there they cheat you they’re gouging they’re doing all kinds of things including not letting a senior citizen in to see a concert when he called twice to find out if you needed an extra ticket to get into the park they said absolutely not you have tickets for the show just come and we will let you in through to get to the show then I get there and you have to spend another hundred and $13 on a pass for the park itself which I had no interest in whatsoever. Is this the worst place in Orlando please everyone heed the message. The top it off I was promised a complete refund $138 and change, which I was told would be immediate and that I would get an email confirming this. I’ve gotten no email confirming this and checked with my bank yesterday and today and absolutely nothing has been done my accounts have not changed I did not get a refund and now I want something from SeaWorld. Not only do I want my money back but I expect you to take care of me and my family for the inconvenience, the audacity , that outright Gall that you have for your patrons is ridiculous.
Hello, I am trying to get in touch with someone who can help me with my 401K.
I left Busch Gardens in October of 2019. The 401K went from Mass Mutual to Prudential and Prudential still thinks I am employed. I loved working for Busch Gardens but I am trying to get my 401K money.
Please email me with a contact person or send Prudential my end of employment date.
EMP# 10315217 Thank you for your assistance.
I was planning to visit Seaworld this weekend, but due to a family medical emergency was unable to. I obtained the tickets through a charitable donation to an organization that supports families in need. The tickets were expiring so I contacted Seaworld to obtain an extension on the tickets (was requesting a one week extension!). The response I received was very callous and they were unwilling to make any exceptions. The response was shocking due to 1) how the tickets were obtained and 2) the reason for my request. Very, very poor customer service. I’ll visit DISNEY or UNIVERSAL STUDIOS instead next week.
On Saturday October 12 2019, I went to Sea World San Diego with one of my clients and two of my friends who are in wheelchairs and cannot walk As well as another aid to help assist the two girls with transporting. The girls wanted to go on ShipWreck Rapids and were told by a worker “because they don’t have a disability pass they cant enter through the ADA area they must wait in the regular line” the regular line is not ADA accessible when the girls brought that up they were “because you can’t walk you cannot ride the ride”. I was getting something to drink really fast so they called me in tears feeling discriminated against for their disability. I appeared and spoke to the same worker named Boynik and it was extremely clear she did NOT want them on the ride. Had a disability pass for my client so that was not the point so I explained the ADA law to her because they are in wheelchairs its quite clear they cant wait in a line with stairs which is why this ADA area is here. You denying the right and access to this ride is also against Lanterman act which gives those with disabilities the equal right as you and I have. Her response was on the back they is says must be able to transport they cannot transport themselves. I Asked why do you think we are here? And requested her manager. She got a gentleman named Wagner I gave him the same information. In which his response “as long as everyone can get on and off the ride safely thats all that matters to me if the ride breaks down can you can they get up the stairs?” I said “we would have to carry them which of course isn’t an ideal situation but in a case of an emergency we can do it no problem” He agreed and
Let us on the ride. As I was getting on the ride I saw Boynik make a call to the ride operator i read her lips clear as day say “stop the ride” they started to move the wheelchairs as we went off. So we went through the ride and what do you know as soon as we passed the ride operator the entire ride stopped. There we sat for 25mins Boynik ran over with a smile on her face tapping our raft “dont we’ll get you guys right out” as she ran away laughing. They emptied every raft but ours then Boynik pushed us back towards the operator farther from the emergency exit stairs to the point the operator yelled at her and said stop pushing and she didnt listen so our raft told her and she yelled at the operator questioning our group. We go to get off i Have one girl in my arms and the other aid had the other girl in his arms both girls over 100pounds dead weight no direction was given I ask where do we go? I realized all the worker are standing around laughing at our and one worker points over to a foot long of space and says ”its quicker to go that way.” Between the wall and the track of the attraction with a human body in my hand I asked “do you have a safer option” he pointed ”you could go all the way around” Of course I took the safer option. We walked all the way to the stair then up two flights of stairs while i could still hear them laughing then I look over and see the line for the ride and everyone is staring so now these girls have been discriminated against, judged, laughed and humiliated!! Wagner didnt say a word but followed us up the stairs and then apologized I replied “your point has been made what do you think im thinking right now the ride stopped after you asked us if the ride breaks down” do you think thats just a coincidence?” The REAL ride manager appeared and introduced himself Wagner put his head down and ran back down the stairs while I spoke to the ride manager who sincerely apologetic Wagner is an assistant manager who played the role of the real ride manager and that when someone who needs assistance transporting on and off of a ride medical come and assist which they were not even called!!! I have called and left complaints and nothing this isn’t something thats just going to go away. I will take further action!
Have not received a response yet from the SeaWorld Corporation. If they did, it was not identified as coming from SEAWORLD CORP. We get a lot of SPAM and delete them if we do not recognize sender,
On Thursday, June 28, 2018 3:18 pm, my husband and I went to Bush Gardens Williamsburg to renew our season passes. We were several weeks past expiration. The young man at the gate explained that we could not renew the old passes because everything has changed with renewal. We ended up getting the “basic” passes which gave us access to two parks. We explained to him that we only wanted access to Bush Gardens and that we have NEVER been to Water Country and did not intent to ever go there. He said that he could only offer the three options on the board. We got the basic with blackout days?? We paid $288.00 by card with receipt # 18062809841XXXXX. We have been going to Bush with the family since they first opened and have held season passes forever. Is there any way we can get just the regular park passes, refund the difference between the amounts or just refund the total amount. Listed are our pass numbers for the past several years: Iva: 301XXXXX, 258XXXXX and 58XXXXX; George 301XXXXX, 258XXXXX and 58XXXXX. I hope we can resolve this because we love going to Bush just to walk around and eat dinner. We are 74 and 75 years old and do not ride the rides. We would love to continue this until..…… Our children and grand children are no longer able to go with because of jobs.
On Thursday, June 28, 2018 3:18 pm, my husband and I went to Bush Gardens Williamsburg
We were there Saturday….we are annual pass holders…last few times we had issue getting in… To find out they were trying to charge twice cause they never deleted last passes when we added another park…that’s part of the issue…next we were threated by security…is that how your park is ran now? We took our mother which rented a cart…my kids were two feet in front of her…this family cuts right in between them so cart bumped girl…that family cusses at my mother threated to take key and throw it so she can’t use cart…we drove off…next minute I know security is stopping us saying she did it on purpose and she can be held accountable…your security catered to that family and treated us horrible wouldn’t let my daughter do a statement..and then threatened my husband which is a officer that if we had any more conversation with that family cops would be called and we would be throw out. We never had any words with that family at all…and we were that bad people..we have had passes for 4 years and this has been worst experience we have had in last few months with issues and Saturday being the worst…we left cause how bad we were treated and our kids were miserable…they didn’t get to do anything there they wanted to do and we’re scared…I want head person to call me over this I am very dissatisfied and upset…352-812-XXXXX..cell and home 352-289-XXXXX… Christina Miller
Did you get a response from Sea World?