Ring.Com was founded in 2012 by current CEO and owner James Siminoff in Santa Monica, California. After talking with his wife about a “video doorbell”, Sminioff and three engineer friends spent a year working on his project.
The company operates a camera and security company with a unique twist: video that can be sent to a smartphone and microphones that allow two way conversations. Originally called DoorBot, the name was later changed to Ring when other products were added to the lineup. Ring has become one of the most popular home security options in just 5 years, raising more than $61.2 million in crowd funding.
In November 2020, the company issued a recall when it was discovered that some products could spontaneously catch fire.
In February 2022, Consumer Reports noted that the Ring system could easily be hacked.
Ring.Com employs approximately 50 persons and has headquarters in Santa Monica, California.
Ring.Com was founded in 2012 by current CEO and owner James Siminoff in Santa Monica, California. After talking with his wife about a “video doorbell”, Sminioff and three engineer friends spent a year working on his project.
History
The company operates a camera and security company with a unique twist: video that can be sent to a smartphone and microphones that allow two way conversations. Originally called DoorBot, the name was later changed to Ring when other products were added to the lineup. Ring has become one of the most popular home security options in just 5 years, raising more than $61.2 million in crowd funding.
In November 2020, the company issued a recall when it was discovered that some products could spontaneously catch fire.
In February 2022, Consumer Reports noted that the Ring system could easily be hacked.
Ring.Com employs approximately 50 persons and has headquarters in Santa Monica, California.
After contacting Ring for several weeks abd being given the run-around each time, we just called again starting the call off asking for a supervisor to avoid having to go through the entire story all over again. “Lidell” was adamant about knowing the details and the struggle began. She sent a verification message to the wrong email, (even after we gave her the correct one twice) which will ultimately result in damages to our case and safety. After over 30 minutes, it all boiled down to “Lidell” refusing to transfer us to a supervisor. I asked her to be sure I understood that she was actually refusing to transfer me, a customer to speak to a supervisor-which is my right- and she confirmed.
I don’t believe I’ve ever been denied access to a manager or supervisor nor dealt with any business that makes a practice of this.
Incredible. I can’t even think of the worst experience to compare this to.
I assure Ring they rang the last time for me.
Tremendous Product, Works flawlessly, Hands down the WORST customer support service.
Totally mismanaged customer service. People spend years developing a solid product and one experience like my experience today erases all of that hard work. As I look above here, it seems its just not “my” unlucky day.
If anyone from corporate office (no way to get in touch?) really cares, they will get back to me. I am likely going to ship all of the items back I just bought.
I have had the worst experience with “customer “ support! Either I’m hung up on or disconnected! Which just makes me madder!! I have 9 cameras and they go offline ALL THE TIME! I have spent hours on the phone not to mention that I have to do all the leg work for them!!! You can NEVER get a real corporate person on the phone to tell them anything! And yes I cuss a lot ! But that’s an everyday occurrence but with them ohhh it’s worse and they don’t understand why??!! Be great to have someone worth a damn with some power to do something about it and maybe call people back!
My ring account was purposely disposed of by Ring Customer Service. What despicable people. I called to change my email address and they put in the wrong email address. Since then my account supposedly has new ownership (a new name in the account) and even though I have my receipt they have decided not to acknowledge them.
They offered me a discount on a new camera. I have lost 2 days of work not including having to deal with the ridiculousness of being redirected.
I would like my account reestablished immediately or I will be seeking an attorney’s advice for damages and any theft or damage to my residence due to your lack of resourcefulness.
This is beyond poor service.
CEO: James Siminoff
CFO: August Cziment
COO: Luciano Panaro
Hi Ring Executives,
I am very perplexed on recent changes to my original purchase agreement dated: 2017. 3543302-Chris is the agent I spoke with. I purchased your product based on the features that were included in the price of the units and monthly payment plan that I would have the historical or current video recordings moving forward and the features. I now have been told these features are eliminated from my account unless I pay for a subscription. I purchased this when ring was new to the industry and the possibility of a required subscription to maintain the features I was promised. It was never mentioned in the purchase of product and activation agreement that I would have to upgrade to get these same features. Only if new features were offered then I would need to subscribe or upgrade to gain them. I was an advocate for Ring and had many of my friends and neighbors install this product. Please advise.
Kindest regards,
Jacqueline Annette Roberts
My son bought me a ring doorbell, well this doorbell is so slow to react that someone will come and go before it will activate. This is a useless device, today I had a service man come and he had already left before this doorbell was activated. Useless, glad it wasn’t my money that was spent
Dontay from New Jersey was very unprofessional. Street slang (BET) is not by any means professional customer service and to be laughed at when mentioned is even worst. He tells me it wasn’t street slang but would not give me the dictionary meaning of the word. The proper word that should have been used was, Yes sir!!! When asked to speak to his supervisor he laughs again and said he’s not gonna do anything about it anyway but ok. Corporate office is apparently in a different time frame than I but I will get in touch with them very soon. It’s sad when you can’t speak to an existing customer calling to receive help in a respectful manner. I’m 46, and to me yes ma’am and no sir is a very respectful and professional way to communicate even when I’m speaking to my teenage kids or to an elderly person. Maybe here in the south respect is real and today’s kids know nothing about it. But I see Ring has a 1.5 star rating out of 5 so I guess I’m not the only one that feels this way.
Hi Ring,
I have been contacting Ring for last 3 weeks to get a brand new, not refurbished replacement doorbell. Ring told me that I would be getting a brand new one, they keep shipping refurbish ones. I keep returning the doorbell and then again I start the entire process all over with Ring. I asked to speak to a supervisor and none are available? I find that hard to believe. I asked for a supervisor to call me back and they don’t. I have been waiting for 3 weeks now for my doorbell and to speak to a supervisor, I received a call on Friday, not sure if it was a supervisor and I was not able to answer it. I hoping for a voice mail and none. Can SOMEONE REACH out to me and solve my issue? I have been without a doorbell cam for about 3 weeks now. All the reps that I have spoken to have been dishonest. All fabricate an answer that I would like to hear, it is wrong. I do call them out on it, and when I do they quickly want to end the call. I have invested money in your cameras and yearly subscription, this unacceptable.
I love your product so much I have five in my home!! I have some amazing ideas to make the ring even more awesome please contact me!! You won’t regret it!
I have been billed twice for two years for my RING SERVICE PLAN. 1 st year I got a refund 2 nd year got a partial refund for the double billing. Yesterday my Ring doorbell stopped working called customer service and now they are telling me that when they processed my double bill refund they cancelled my warranty in error
They have no clue how to resolve this. NEED TO SPEAK TO A US REP ASAP. this is a rip off I never lapsed in paying for the plan since my purchase date. These overseas reps are clueless and do not know how to fix their error
Regarding RING Neighborhood alerts: I don’t consider an event occurring 40 miles away to be within my neighborhood. Alerting me about an event which can’t probably affect my residence is a self-serving, fear producing, marketing tactic. Stop it!
Poor customer service reps. Held for 4+ hrs requesting supervisor. Refused to transfer to supervisor and insisted one all me back. Told me can’t transfer calls yet offered to transfer to another dept. Advised rep this was not exceptable. I want all of call interaction on same recording of 1 call. After 4+ hrsrep disconnected call.
Hi J,
I totally understand your frustration. I have been contacting Ring for last 3 weeks to get a brand new, not refurbished replacement doorbell. Ring told me that I would be getting a brand new one, they keep shipping refurbish ones. I keep returning the doorbell and then again I start the entire BS with them. I asked to speak to a supervisor and none are available? I find that hard to believe. I asked for a supervisor to call me back and they don’t. I have been waiting for 3 weeks now for my doorbell and to speak to a supervisor, I received a call on Friday, not sure if it was a supervisor and I was not able to answer it. I hoping for a voice mail and none.
shameful customer service reps. Ring needs an overhaul and put training procedures and policies in place.
In March of 2020 I purchased four Ring Floodlight Cam’s. was initially excited when I purchased our Ring floodlight camera’s in March of 2020. We purchased four of them. Three of them have worked beautifully since day one. We had all of these installed by a certified master electrician. The fourth floodlight cam however, has had problems since the beginning. I have called four times on the fourth floodlight cam (we call it the pool cam) and your team has had to reset it. I have spent hours on the phone with your team each time diligently doing what they said before they would reset it. We have reset the router multiple times because and I quote “it must be our service that is the problem”. Each and every time I have had to do this it takes valuable work time away from both myself and my spouse and my children’s school since we are all working and going to school remotely.
It would work for a while then drop again. While the camera shows it is online there is no live update cam (the video is black) this has now been going on since September 2020. This has been a constant problem.
After the third call the technician stated that if the camera failed again Ring would be replace it. So here I am after the most frustrating call yesterday and guess what it is still not fixed. The man I spoke with insisted that our system is the problem….Really? If that is the case then why have the other cameras worked great? Not one problem with the other three? Why must I jump through hoops to get decent customer service. Every single time I speak with your reps it costs me money…the camera is 12′ off the ground so I have to have the electrician come out to reset it. So far your company should reimburse me $150 as he charges $50.00 every single time. Why must I continue to interrupt my families life and continue to be stuck with a product that does not work all so the same thing can happen over and over again.
At this moment I am waiting for a “supervisor” to call me back.
I am angry and frustrated and would just like to send the camera back and get my money back which of course your “technician” says he can’t do.
Please help me.
I have a Ring doorbell that has NEVER worked properly and continually get lame excuses with NO resolution. Recently I had a strange man at my door who literally ran off 10 seconds after ringing the bell. I went out to see who he was and what he wanted when his companion, whose vehicle blocked my driveway, appeared to take my photo and quickly drove off. I tried at least six times to post the video to see if neighbors knew who they were, and each time it was flagged by Ring personnel even though there was nothing questionable about the post. I have spent HOURS on the phone including someone with poor English skills, Facebook, and email trying to resolve the issue and it’s obvious Ring personnel either simply don’t care, or are absolutely incompetent. I give up, my next contact will be the BBB and FTC. I pay for this service and Ring will NOT allow me to use it!
Please I am having trouble with ring also I’m in Texas I will call bbb and ftc
I am on my 4th Ring doorbell. With being in quarantine I did a lot of online purchases. I had a delivery person at my house at least 3x a week and the doorbell never caught any of them, not once. The only reason I knew I had a package was I received an email. I’ve gone through their stupid trouble shooting which does nothing, it’s probably some silly piece of paper they read and it’s the only”troubleshooting” they have. Thank god I purchased all 4 of my replacement Rings (4 Ridiculous!) at Costco because they’ll take it back no questions asked. I’ll stick with my blink cameras they catch everything! I do not recommend any Ring products. Waste of money. And if you don’t want someone breaking into your house don’t install a Ring because they won’t catch them.
I years ago purchased a ring door bell that actually answered calls 3 minutes after the fact. Called ring, they sent new board and still did not work properly. Out of warranty they got me to order a ring pro only to find out it won’t work on an apple 11 phone. Three times your people tried to get it to work. Told me your tech department would figure it out as they have all my information, two weeks late doesn’t work. Ask for exchange to ring three as they claimed that would work, they say they can’t do it as it’s for retail only. Because of my first experience they gave me 35% off the pro. They admit the pro won’t work after two weeks and it’s installed and now want to send the three with me paying full price and no discount. But yet I have the same problem and no one’s fixing it as they never fixed the first one. Please help, Robert Cline Sr please check recordings with your company Robert Cline Sr
I lost some video footage by Ring of the last time that I saw my best friend before he died of Covid-19.
I have been trying to get back this footage but no one in the customer relations department has been able to retrieve the video. The date of the video is March 11, 2020 at 4:11pm until around 5:00pm EST. We were in my driveway talking. Please someone at Ring Corporate help me.
Purchased three Ring Wireless Stickup Cameras along with ring professional doorbell that came with our new smart-home. To save battery strength I disable motion detection for all zones; however, the feature has no effect (i.e. is defective at turning off IR tracking, motion detection and event recording). The support tech said it will be fixed in a future release. Really? Why was the software/firmware version released with this defect? Who’s in charge of Product Quality at Ring.com? I had to spend almost an hour on the phone with a level 1 tech before they found out about this problem. Have y’all never heard of a knowledge database for your customer’s and support personnel?
On 12/14/2019 I purchased 2 Ring Floodlight Cams from Ring.Com. Approximately 2 days later (before they were shipped) these items were being offered for less. I received the items on 12/20/2019. I emailed Ring for consideration of a price adjustment and refund. After much ado about nothing this morning (12/26/2019) I was advised to call them. Upon calling and being on hold for approximately 30 minutes, I was told I would need to return the products and repurchase them at the promo price. Now mind you the promo has ended and I was also told it would take 1 to 2 weeks to obtain a refund. My order number is 001-1115483; tracking #1Z9X5R610317483659.
Customer information
Contact information
sowensmartin@ yahoo.com
Shipping address
Sandra Owens Martin
XXXXX Bantam Ridge Court
Houston, Texas TX 77053
United States
+1281948XXXX
Shipping method
Ground
Payment method
Visa ending with 7584
Billing address
Sandra Owens Martin
XXXXX Bantam Ridge Court
Houston, Texas TX 77053
United States
+1281948XXXX
Needless to say I will be returning the items and purchasing products from another company.
I purchased a ring doorbell about a year ago, and now find that my neighbors are installed on it. I thought the privacy issue was supposed to be only the owner. They have gotten into my computer, my phone and everything else electronic that I have after they called your company and put their information I n. They changed my password and I had a problem with my doorbell. This is illegal but your customer service let them do it. I spent over $300 for the doorbell and the !0$ a month monitoring and now have no privacy. I have turned your company into the Federal Trade Commission regarding taking my privacy away and the local police because the two neighbors that logged into my accounts who are William Kennedy at 208 Sherman Avenue, Troy, NY 12180 and the Wojciks at 207 Sherman Avenue, Troy, New York are able to get into my intormation. They would check to see when we were getting packages delivered so they could steal them and then checking our calls and our emails to see what information they could use. This is totally illegal and your company is responsible for this because the customer service gave them the right to log into our information. I am getting an attorney to sue you for this and have turned it over to the police so that they can close your business until you realize there should be no neighborhood login they do not own it and they did not pay for it. I would like $350 back for all the problems you have caused us with our information. If not then the suit will begin.
Good Morning Mr. Siminoff,
I recently purchased two of your Ring Solar Powered Cameras which are not able to maintain a charge as there are Trees blocking the Solar Panels from receiving enough direct sun light for 4 to 6 hours per day.
Within the past two weeks I reached out to your Support Team and spoke to a Support Lead named Mitchell. Mitchell offered to exchange the units for the Hard Wire version. I have not been able to get back a hold of him except for an email this past Saturday (please see the following).
After several calls to your support staff, I spoke with a Supervisor named Amanda this morning who is sending me the replacements, but there might be an additional charge?
Unfortunately, we have been without the protection for a couple of weeks, as the System has not been synching with my wife’s Cell Phone since the Power Loss. Additionally, we subscribed to your yearly protection plan which has been less than satisfactory so far.
To add insult to injury, I am now going to have an Electrician hard wire the two Cameras for power which will cost about $300 to $400.
Thank you for your kind assistance and understanding in this matter.
Regards,
Merrill H. Goldstein
Merrill.goldstein@ VA.GOV
(310) 729-XXXX (Cell)
I have only the highest regards to the company that sales ring doorbell products, easy to install and quickly. I am contacting the company to buy more and to make sure all my rings are on my plane
I purchased this doorbell less then 2 years ago and within a few short months the doorbell stopped working. After trouble shooting it, it was determined it was no good, and a new one was sent to me. Today, once again the doorbell has stopped working again. My Son-in-law who knows all about electronics, did all the troubleshooting and determined the doorbell was shot. It was extremely hot to the touch and it was simply dead. We called ring customer service and after being on the phone with an agent and a supervisor, after my Son-in-law insisted in speaking to a one since the agent was insisting there was nothing they could do, the Supervisor’s solution after being on the phone for 2 hours back and forth with a useless agent who had no idea what they were doing ,was to offer me a credit of $100 towards buying a new one. This company is the most un-professional and un-accommodating company I’ve ever experienced or dealt with!! They refused to replace my faulty doorbell and instead offer me a credit of $100 towards buying a new one I will NEVER, EVER buy anything from this Company. They are a fraud who rip you off!! Don’t buy anything from this place, keep your money and invest it on a more reliable product and from a company who takes care if its customers. I will be reporting them to the Better Business Bureau
I HAVE SPENT AN ENTIRE YEAR ARGUING WITH YOU PEOPLE OVER MY FLOOD CAM NOT WORKING IN “REAL TIME”. YOU HAVE ALREADY REPLACED THE UNIT. I PURCHASED 6/28/18 FROM COSTCO $239 RING Floodlight Camera W/ Bonus Chime Pro and 12 months Ring Protect Basic Plan RING Floodlight Camera & Chime Pro, White; Item #1184572;$239.99
Quantity
1; Delivered on 06/28/2018; Tracking# 1ZE3W2921205066602;Total $239.99
YOU ARE FRAUDULENTLY ADVERTISING YOUR DEVICE WORKS INSTANTLY IN “REAL TIME”. I ALREADY SPENT HUNDREDS OF ADDITIONAL $$$ FOR WI-FI EXTENDERS YOUR PEOPLE SUGGESTED! I AM SO ANGRY AND CONTINUE TO SPREAD THE WORD YOUR DEVICE IS DECEPTIVELY AND FRAUDULENTLY ADVERTISED! I SHOULD NOT HAVE TO SPEND HUNDREDS OF ADDITIONAL $$$ FOR EXTENDERS! NOW YOUR GUY “FRANK” TELLS ME I NEED A POWER LINE ADAPTER! 847/858-XXXX JUDITH MCCURDY, XXX N GAIL CT., PROSPECT HTS., IL 60070
I have had the battery powered camera AND a ring pro for over 8 months and it worked perfectly. Now, for the last 2+ months, I am having problems getting an audible notification. I have trouble shot it more than 12 times (I have lost count) and they get it to work but within 4 days it doesn’t work any more. I have even, at their suggestion, purchased a new stronger router. My phone works fine for everything else. I have not added any other electronics. I am a senior with a limited income and can’t afford to continue to try to “fix” it and still have it not work. I thought of getting another cell phone but was told it would cost over $900 and I just can’t afford that – particularly since mine works fine since I just use it for the basics. I was so thrilled with the performance at the beginning and recommended it but, now I just can’t. PLEASE come up with a solution that will work.
This is what ring does: The issue is that my iPhone 6 (all three of them) will not connect to the intercom. One iPhone 6 is my grandson’s that uses different settings. I resurrected a iPhone 5c I had and it worked fine. I used my daughter’s iPhone 8, worked. Used my granddaughter’s iPhone 7, worked fine. Ring and Apple are pointing fingers at each other while I sit with 200.00 of a product that doesn’t deliver. Read the “help” support emails below.
UPDATE: Apple engineers responded and stated that the issue is with the third party app. So I’m at odds. Apple say it’s not them and you say it’s not you. So I’m left with a device that doesn’t work with my phone, return window has closed, phones that works with everything else but your device. How about refunding my money so I can find something that works. 200.00 vs. 3×700.00 for phones. I tried my phone on a friends device (not ring) and it worked just fine. Please advise how I can escalate this issue to corporate. I’ve searched the web site and no where do I find a way to complain and contact executives.
Sent from Mail for Windows 10
From: Ring Support
Sent: Friday, May 17, 2019 2:05 PM
To: derrick_a@ sbcglobal.net
Subject: Re: Ring video doorbell/ 2way talk
Hi Derrick,
I definitely understand your concerns about the doorbell not functioning to your expectations. The issue with looking at replacement, is that you are going to experience the same issue even with a different doorbell. We know the device itself is working correctly, and that there is an issue with the phones themselves. I absolutely understand if you feel like you should return the device, I would definitely not blame you. At this time though, since replacing the device won’t actually fix your issue, I cannot replace it at this time.
Thanks,
Aaron K
On Fri, May 17, 2019 12:21 PM, derrick_….@ sbcglobal.net wrote:
Apple say it could be a third party application issue that may need a revision of its app. They also forwarded this issue to the engineers. So meanwhile I have a doorbell that doesn’t work as advertised. Return or Replace?
Sent from my iPhone
On Thu, May 16, 2019 11:37 PM, help@ ring.com wrote:
Hello Neighbor,
This is , Aaron. It was a pleasure being able to assist you today.
If you need any further assistance, please respond to this thread within 24 hours. If everything has been resolved, no reply is necessary and our ticket will close automatically.
If you ever do need to reach back out or need assistance with anything, you can also contact us via phone at US +1(800) 656-1918 or INTL +1(310) 929-7085, or by emailing your question to help@ ring.com.
Thanks again for contacting Ring.
On Thu, May 16, 2019 10:57 PM, +12104407077 wrote:
Transfered Voice Message
On Thu, May 16, 2019 10:37 PM, +12104407077 wrote:
Voice Message
I purchased a doorbell 2 about 5 months ago and it kept white washing out on the picture. I got excuses from Wi-Fi, sun shine, battery charge, and others. Finally after1 1/2 months I was told to downgrade to the doorbell classic and in the meantime purchased the ring chime extender which was a waste. I then purchased an extender by netgear which worked great but in the past month the charge goes to 20% in two weeks, it pixels, and hesitation in movement. It is getting worse but I am told it is my wi-fi which hasn’t changed. Ring will not accept they have given me a defective product. I just want a replacement but they will not do it. Do not buy any Ring device. They are junk and will not stand behind their product.
I have reached out and emailed back and forth with a few of your company leaders. I mentioned that I have a patent pending in prototype design POC phase that will put Any companies offering these products out of business. I was told that Ring is not looking for any new technology ideas but I promise you this will be a huge mistake. It will be licensed to one of the major players and just wanted confirmation that Ring has no interest in looking. ?
I bought a ring door bell about 6 months ago. It worked for a few days. Called ring and they said it was my cable. Had the cable company out 2 days in a row for 2 hrs each day. Cable company and numerous people I know said I had plenty of strength to make this work. My son even put the router next to the door bell. Customer support wouldn’t do anything but blame others. I was anxious to get this only to be let down by what a poor product this is and what poor support you get. I have no problems with TV or Internet.
they advertised in the F.O.P. mag that police officers get $50.00 off price. I tried for 4 hours to find some one who could honor the discount only got run around that there was no promo code. If you advertise in a police mag you think corp. would tell somebody. Apparently no body in sales had authority . If their sales act is so poor what about the product?
I have paid 100 dollars, about 70 euros as I live in Ireland, the 100 dollars was for saving my recordings on my ring pro plus for 12 months. It has been turned off 3 or 4 times and i find it almost impossible to contact anybody in relation to this problem, I did get in contact with one staff member who was very unhelpful, I’m trying to find out why they keep switching it off when I have already paid for 12 months but I can’t get any satisfaction whatsoever. It is turned off again for the past 3 days but I’m not getting any help whatsoever.
The Ring Support phone line went out of service last night, 8-21-2018. It is still out today.
I spoke to a support rep yesterday then I needed to call again and got a very fast busy signal, which indicates it is out of service. I need to get a Floodlight Cam working. Please get your Support line up and running.
First let me say the products when they work are fantastic. I purchased two Security Cams. No problem at all for the first few weeks or so. Since then I have to hard reboot my front yard cam in order to get it working. After contacting Ring multiple times, I purchased a WIFI extender. It did not correct the problem. Then I was told that I needed to increase my wifi speed. I have the fasted wifi speed Comcast offers. Its not my wifi. Its the camera. I have no issues with the back yard cam which is further from the router. This company is a playing games with people and its disgusting. Actually had them tell me I cant return the faulty device since its over 30 days. They must think I am stupid. There are ways!! Dont buy Ring devices until they improve their customer service and resolution process. Buy a NEST product. I am researching. No issues with them that I can find.
Good morning, So on 11 Jul 2018 I schedule my HelloTech visit for 13 Jul 2018 from 1000-1200. I took a day of work off in order to make this appt. When making this appt I was told that I needed an alternate day just incase the Tech can not make that day, so i chose 14 Jul 2018 from 1000-1200. I record a confirmation email for 12 Jul for 1100. On 12 Jul 2018 approx 1205 I called Hello Tech and the lady stated she needed to call back in order to find out where the Tech was at. approx 15 mins later she calls to tell me that the Tech was in a accident and my ticket has been escalated higher up to find someone (Please understand I had to call to obtain this info). She stated that someone would called me to let me know when someone would be out since I had already committed 2 hour block frame and unable to do anything else, so now I am waiting on a phone call which a few hours later no call. So I reached out again to Hello Tech and was told that my concerns of wasting my day off to have no one show up and for me to be the one reaching out to this service that the person stated he would escalate my concerns up to someone in regards in compensation and that someone would call me……Go figure, no one called. So it is 14 Jul @ 1130 and I called Hello Tech assuming this is my alternative day to inquire about the tech coming between 1000-1200, the person stated they have not been able to locate someone and are still working to fill that time frame. I was explained that this company works like Uber, that they put out a ticket to see who response and if someone response the ticket is good, but that they do not follow up if the individual actually ever shows up like ME. So at this point I said I would open my whole day up for someone to come to install my Ring Doorbell Pro. I asked would I dcvd a call if they are not able to find someone and they said yes. I also asked if I would dcvd a call dealing with my concerns that it is the second day I am reaching out to a company who is surely lacking customer service and a poor way of doing business tracking job orders. This is Ring, a company that many people are buying products like myself and for them to recommend a company Hello Tech you would expect the same quality of service which I obviously have not. So today is Sunday and I am REACHING out for a third day wondering if I am ever going to get my doorbell install?
My husband and I purchased a Ring Video Doorbel l2 for our front door in March. In April we paid $30 for a year of service. In June we purchased a doorbell for our back door. At the end of our trial I purchased the year of protection for our back door. Immediately after paying for the back door our front door service was shut off. I called customer support and the specialist said that she was only seeing payment for the front door and nothing on the back door. She turned our front back on and I went online to pay for the back door. Once again, the front door service was turned off and the back door wasn’t turned on. So, we called customer service again and explained the situation. The specialist said that no payments had gone through even though I had a screenshot of the payment receipt. The specialist said he would check into it and after 20 minutes on hold he came back to transfer us to someone to take our payment directly over the phone. After another15 minutes the representative came back and told us that $60 had ,in fact, gone through even though I paid for the back door only because the front was paid up for a year. He said that the $30 from April would be refunded in 3 to 5 business days and the year of protection for both doors would be effective today. The customer service was extremely bad and slow. The fact that there’s so much confusion between the front and back door is frustrating! The fact that the representative says no payments have gone through only to finally see that I’ve been charged twice is frustrating. Having to call for the same issue two times is frustrating! I love my Ring doorbells but customer service and payments through the app are awful.
I’m very upset out service from ring I ordered then they took money cancel my order and try to act like like it wasn’t there fault. I have not spoke to any one in head office . I’m calling in the morning .if anyone want prove ask o show it.
Ring has the greatest exceptional customer services & has a great product!
Thank your RING & your great teams!
To whom it may concern. I have invested in a ring product I have had problems with it.
First let me start I said this I love the product when it’s working properly I invested in this product because I have am elderly woman. I live alone in this trouble world I do all I can to secure myself so the investment in the ring product was genuinely a good investment for me I’ve had problems with the product but I’m not upset with the product I’m upset with the service. Your service reps come on very professional but they never complete a task I am very very upset I have been working with your reps sends March.
Please take care of my matter
We are on 3 weeks with no door bell now after receiving a defective one! We got a replacement that still does not work! I am very disappointed in the lack of help from Ring! They send an email offering to help them fall off the face of the earth! I’ve been passed around each time going over things from the beginning only to have no follow thru from the support. We have no way of knowing if someone is at our door because it doesn’t work! I’ve begged for help but there is nobody willing to help us at Ring. There is ZERO follow thru from the support staff! Your left hanging and have to start over with someone new! They have you going in circles with no real assistance. It is very disappointing that customers are treated this way after purchasing the product! Oh and I love that they send a prepaid sticker to ship defective bell back but it still costs us $4 to package it because they don’t send anything to ship it back in! We were looking forward to the Ring Pro but ate so disappointed in the lack of help and support from Ring when it failed to work! I’m sure this will be ignored because that’s the pattern of our experience with Ring. I really had high hopes for their product but am left feeling very disappointed!
I ordered my Ring Pro Jan. 12 2018 and still didn’t receive it, been on the phone of a total of
2 1/2 hours what is the problem, they changed my order number 3 times already, they told me when l ordered it , it was free shipping then why are you charging me 20.00 dollars, l’m
ready to cancel my order, what kind of company are you running Mr. Siminoff.
P.S ORDER #004-1223
If I Don’t receive it by next week I’m going to cancel my order and tell everybody on Facebook about your company. this is BS
I just wanted to add to my previous message that we have been told by Ring support staff to expect a call at a certain time from them to help us get the Ring Pro working and that call never came! Customer support is really disappointing and I can’t imagine why anyone in charge at Ring doesn’t care and improvement isn’t a priority! Customers are your business!
After ordering the doorbell pro with a ring chime. ( approx. 300 dollars )….. I learned Ring company did not include a red power cable to properly install since I do not have an existing doorbell. I have now called each week for 3 weeks with promises each time the cable would be sent. Each time nobody can tell me why it has not shipped. If not received after the 3rd request the Ring system will be returned.
I’m very unhappy with the service being provided. I ordered the solar panel for my ringdoor bell with over night shipment costing $29.00. I received nothing. The website now offers the solar panel which will not be available until 2018. If you do not have the product, do advertise it. To this day, no one knows what happened to my order. I’ve so sorry I recommended this product to my neighbors. I just hope they don’t blame me for any mishaps they may encounter in the future.
On Black Friday I ordered and paid for 2-Pack Spotlight Cameras (wireless) and as of today, I have not received my order although it has been paid for. I have placed 3 calls since December 4 – December 7, 2017, and sent out 3 emails (nonresponse). On my recent call, December 7, 2017, I spoke to Austin, who was very helpful; however, was not able to resolve this matter, via Shipment Department; I was also told that I am not able to get a refund for a product that have not been fulfilled.
I am not certain if this email is actually going to be acknowledged or ignore along with my other three emails. This is not acceptable!!!
I am now on my fourth replacement (new one just arrived and isn’t working properly). They also have now they are sending me Chime Pro replacement since it is telling me my password is incorrect and I know it isn’t. Needless to say, no one wants to help as I spend countless hours on the phone trying to get this thing to work. I suffered a battery at home RIGHT IN FRONT OF THE RING and IT NEVER PICKED IT UP!!! How is that for RING Security???
How about working diligently and getting it right to make the product work and not pass the buck. Even the L2’s don’t want to deal with it and try to see if they can do something to resolve the issue.
purchased flood light for placement on under side of eaves, does not have enough movement with current bracket to work properly. need to have a 90 degree or more flexible piece in place of what you furnish with floodlite. can a piece be made to fix this problem? I would like a response please
Good morning ring I have been experiencing delayed response on my ring pro doorbell I have reached out to customer service numerous times and have gotten a complete run around all I want is my product work properly and customer service really doesn’t know what’s going on I value your opinion in this matter but have experienced in company customer service representative‘s and I’m just trying to understand as a customer where I stand with your corporation I have requested direct line to corporate and have been told that’s not possible for whatever reason I’m not sure but I will say this does not look good I have requested they send me a new doorbell kit and I return this one so that they can do the troubleshooting themselves it seems as though there are more BS then Trouble shooting if you are unable to resolve this issue with my doorbell just say so I’ll take it back and get my money it’s really too bad because it seems like a very good product other than the malfunctions I’m experiencing people ring the doorbell and are standing outside the door and calling me on my cell phone to get into the house the doorbell is very delayed as the motion is two I’m sure something very simple so if you can help me in this matter please contact me if I don’t hear from you I will take appropriate actions on my behalf my direct line is 954-226-XXXXx