Raymour and Flanigan Furniture, originally called Raymour’s Furniture, was established by brothers Bernard and Arnold Goldberg in 1947. The company is the largest furniture retailer in the Northeast and the 7th largest in the US overall.
The company has more than 110 locations in the Northeastern part of the US. Best known for its wide range of furniture, including cherry wood and denim sofas, Raymour has been expanding slowly, usually via acquisitions, such as Futurama in 2007 and Alpert’s Furniture,as well as Levitz Furniture in 2008.
In 2011, the company began to include other items to their line up, rather than rely on furniture alone. Popular household items that were added include rugs, lamps, wall art, throw pillows, and artificial plants and flower arrangements.
In December 2020, the company announced that it was hiring an addtional 1,000 persons due to increased sales.
The company maintains a corporate office in Liverpool, New York.
Raymour and Flanigan Furniture, originally called Raymour’s Furniture, was established by brothers Bernard and Arnold Goldberg in 1947. The company is the largest furniture retailer in the Northeast and the 7th largest in the US overall.
History
The company has more than 110 locations in the Northeastern part of the US. Best known for its wide range of furniture, including cherry wood and denim sofas, Raymour has been expanding slowly, usually via acquisitions, such as Futurama in 2007 and Alpert’s Furniture,as well as Levitz Furniture in 2008.
In 2011, the company began to include other items to their line up, rather than rely on furniture alone. Popular household items that were added include rugs, lamps, wall art, throw pillows, and artificial plants and flower arrangements.
In December 2020, the company announced that it was hiring an addtional 1,000 persons due to increased sales.
The company maintains a corporate office in Liverpool, New York.
11/24/22
Purchased living room chair the lining was ripped underneath the chair. They sent someone with a stapler and stapled the lining to the chair. The cushion of the dining room chairs we purchased were sub-standard. We called, they delivered all new replacement cushions. The quality of the dining room table is horrible to say the least. We called for service and they sprayed it what smells tike polyurethane that made me SICK. I have a pounding headache, feel dizzy loosing my voice, sir throat. I have all the windows in my house open, and it is freezing outside. It’s a toxic chemical. Thank goodness we don’t have young children in the house. I called the Service Office. They apologized and said that the smell will dissipate. It’s been over 5 hours and the entire house inundated with that toxic smell. I’m waiting for a supervisor to call me back. I’ll have to stay in a hotel tonight. I can’t tolerate this smell.
Have read some of the recent comments and couldn’t agree more about the service and etiquettes displayed by Raymour and Flanigan.
1/18: Purchased 2 sofas (one reclyner and one dutchess) worth $3300 and none of them were delivered as promised. After multiple followups, calls, google reviews, I finally got the sofas delivered to me on 11th Feb.
3/10: Not even a month has passed peacefully and we started enjoying the sofas, when on 10th March, the Dutches ripped off at one place (not torn due to any usage abuse. Its was a manufacturing defect which ripped off some buttons from the sofa). Since then I called twice, created 2 requests in the Platinum Service form without a single response.
Raymour says that they are supposed to get a response within 48-72 hours. They prove themselves wrong every single time.
When I called, a customer service rep picked up and said that they service a different area and will not be able to entertain my area. My Phone was auto forwarded to that number and they have denied service. They were not courteous enough to auto forward to the correct number, but asked me to try it all over again.
I tried it all over and this time no one picks the call.
Raymour and Flanigan also issued a credit card without my consent and now when I try to pay the bill, the credit card company does not take the auto payment set up and is charging me interest for something that is not my fault.
All in all, my experiences with this company has been extremely painful and they push us to make multiple calls without any fruitful resolution.
$3300 is probably nothing for the Board of directors, but it is a big deal of money for common people like us. And that money is not valued and the product falls off before we even start using it.
I purchased a7 piece reclining sectional with a 5 year Platinum service protection plan in May of 2019. I am asking for a reinstatement of Platinum plan and the compensation for faulty service promised to me by the company. Below is a chronological record regarding my complaint. May29, 2019 – We purchased this sectional for just over 3,500 and a Platinum 5 year protection plan which I believe was for $90. We were sold on the service plan as being a 5 year no questions asked repair and replace service. July 2019-October 2020- The armless reclining portion of our sectional either stoppedreclining or stuck in the reclining position. This happened at least three times and was serviced twice.October 5th, 2020-The service company decided to not do the 3rd repair but replace ourrecliner. The decision was made by them without letting us know. My family lost wages waiting all day for a repairman that never showed. In fact, not only did they not show but we had to call to find out what happened. During this call they apologized for theconfusion and told us they would give us a $90 credit to compensate for the dayslost wages. November 5th-We called again asking where the new piece was and when was the $90 creditgoing to be issued? This is when we were told that we couldnot issue a credit but instead a $75 gift card. December 8th- We called again. It was explained that the item was onbackorder and that it would be coming “soon” with no word on the gift card. Jan. 10th2021- The new piece was finally delivered.Jan. 19th 2021- The newpiece was broken. Same issue. Jan. 20th2021- I called to schedule yet another repair and asked why it wouldtake 3 months to issue a gift card. This time they claimed that the cost of the repair would start at $90 for becausethis “new” piece wasn’t under the Platinum plan. A new piece that was replaced without ourconsent. We were also told that the gift card was “revoked”with no real explanation. Even though thisreplacement piece is 10 days old they claim it’s as old as the rest of the sectional andwill not be covered by your 1 year warranty. My issues-
1st Your company decided they weren’t going to fix theoriginal piece which annulled our Platinum plan. 2nd Wehave purchased a recliner that hasn’t reclined for 6 of the 19 months we haveowned it currently doesn’t recline now. 3rd They are now claiming that the same piece that doesn’t qualify for our coverage because it is new but also doesn’t qualif yfor the warranty because it’s to old? 4th We have lost wages waiting for a repair that never happened and we contacted. 45th We were promised a $90 refund for failed service that was rejected and replaced with a $75 gift card. 5th We were awarded and then denied a gift card without us knowing.
6th- When I asked to speak to a manager I was refused. When I asked for an email to either service or sales I was refused. I was told “don’t call us we’ll call you back. ” Which it has been clearly demonstrated you will not.
My request is that my family recover the protections we purchased and the compensation we’ve been promised by the Raymour and Flanigan Company and this nightmare of an investment please be resolved. I iuntend on issuing a complaint with the BBB and would hope that other customers wouldn’t be treated in this way.
I
Hi, purchased a couch two years ago a sectional from Raymont and Flanigan outlet which was still with the Ottoman and the sectional $2000. I’ve also purchased the outdoor patio set from almost $5000 and the rest of my house was furnished for another $3000 just in the last two years I expected this furniture to last forever the one that came from the outlet sectional that I put complaints in for really looks awful, it’s already looks worn out the cushion on the bottom the material is ripping, which customer service told me I’m not covered for even though I did get the protection plan. I have no job and I’m a senior and I just can’t go out and buy a new couch but I’m very disappointed that my couch is two years old and it just doesn’t hold up if someone would call me. I appreciate it .
4 years ago I purchased almost $7000 In furniture for each room in my apartment. I paid for a 5 year Platinum Protection that currently active. I called a few days ago about my dinning room set and 2 pieces to my sectional.
Anytime in the past I will call for service to my furniture I was never asked to send pictures all of a sudden I was called everyday to send pictures which I have sent to them 3 times. now that I’m on the fourth year in my platinum protection plan I’m being denied service to my furniture.
Please keep in mind that not only I made payments on time I also paid my furniture off early in two years and seven months before the three-year mark.
I was just told tonight that my dining room set will not be repaired or replaced and, the warranty is void on it. I have referred family & friends to them and I will not referred anyone else to them. Now my family is stuck with a dinning room set that we can no longer sit at. The salesman tell you 1 or 2 things that they know the customer wants to hear but won’t tell you about the gray areas. Truthfully all the furniture I purchased from them is falling apart from the first year I purchased it. I will not ever do business with Raymour & Flanigan. I’m disappointed with the quality of the furniture and the service I’m getting.
I bought a sectional couch from Raymour and Flanigan. After it was delivered and placed in my living room I was not happy with it. It is a good couch and I am not complaining about it I just don’t feel it is right for my living room . I m not liking the way it looks I believe I would be happier with a couch and loveseat instead of a sectional. It would fit my living room better , I believe.
Has anyone had this problem and what did they do ?
Has Raymour and Flanigan been approached with a situation like this and do they have any recommendations?
Case# Salam12510
Case Open Date: 4/4/2019
Worst customer service, I have parched over $10,000 furniture. When they deliver the furniture and damage my new floor and door. I opened a case with customers service and email sever time. Nobody got back to me. I contacted Manage name Ravindra somrah from home damage Queens office regarding this issue. He told me he’s going to give a call but never did. Last 3 months, I at list called 20 times and a few emails but no response. Every time I call him, he ignores my call, ( he’s in a meeting, busy, not here today, we left a message he’s will get back to you), but never did. I am not ever going back to Raymour & Flanagan and Highly recommend others not to buy anytime from Raymour & Flanagan.
My 78 year old mother and I went to Raymour & Flanigan Sunday, May 26, 2019. She spent over $5,000 and when it was time for delivery, we were very unhappy. The salesperson, Ahmad, in Brooklyn at Gateway Mall answered our inquiry about old furniture removal as follows, “We will remove the box spring and mattress but not the headboard and footboard.” When the delivery guys got here today they informed me that they do not remove stained mattresses. They said they usually put the old items in the truck and then take it back to the warehouse. I then informed them that all they had to do was take it downstairs, of our condominium complex, and put it in the dumpster designated for items such as these. They said it was extra work and they don’t do that. I then telephoned Raymour & Flanigan and after asking for the manager I was on hold for over twenty minutes. When the ‘manager’ finally came to the phone she asked for the phone number associated with the account. I gave it to her three times and she was still unable to find my mother’s account. Now, my mother is a frequent client who has paid off all payments to items purchased here. She then asked for an additional number associated with the account and I gave that to her and she was still unable to find my mother’s account. I told her my mother’s name and she was able to find it after an additional ten minutes. She said that my mother did not sign for the removal of old furniture. I told her that that is neglect on her employees part because after a lengthy discussion about the removal of the old furniture he never informed us of this policy. She said at this point it is up to the discretion of the delivery guys who had already opted not to remove the old furniture. I had to remove it alone at the ripe age of fifty-seven and I just felt it was unfair and not good business. So, we will no longer do business with this company. Bob’s Discount Furniture will be our future furniture store of choice.
Ok let me start all over again, because no one has gotten back to me as yet from the Corporate Office. I purchased a so-called, as advertised, leather LOVE SEAT (207216816) – CHDX 1681 DA 40999 Black Walnut $970.00 on 09/13/2013, and the sofa seat area is peeling like crazy; however, the cushions and all other areas of the LOVE SEAT are fine; but the so-called leather on the sofa seat only area is peeling and the peelings looks like a piece of black cloth; in fact, when I drop in from my hand to the floor, it actually floats like a feather and leather should fall in a straight line to the floor.
Now I did have the Protection Package that has expired, and I know furniture does wear; however, my big leather couch; single leather chair; end and coffee tables; lamps are all in good shape. I can’t tell you how many compliments I get on my furniture, until now. I purchased all total $6,493.77 on that day and paid CASH for everything. Here is the information: Document#: 09133C2FMXN Customer ID FinLK47748 – My phone number used was 860-308-XXXX. I have sent pictures; text messages, emails; and called; and, to day, I did not get a call back – I had to called them. I even asked if they had an upholster to assist in repair, and they have done nothing. I sent text messages as directed to: psiechena@ raymousflanigan.com and to lmcdonald@ raymourflaingan – you would think that they would have the decency to at least call me back. Now I need a new dining set; and, there was a set that I like from Raymour; but, now I am not so sure. My cell number is 860-810-XXXX – Please call me as soon as possible – I will give you until April 10, 2019 – my next recourse will be to contact Connecticut State’s Attorney General Office under Consumer Protection. Thanks Kenneth Finley email address: justagreatguy@ comcast.net – in fact, I am formerly CT State’s National Big Brother of the Year. Please help – Thanks
To whom it may concern:
I have purchased furniture from Raymour and Flanigan for my three subsequent homes. My last purchase, I bought a living room set and dining room set. The dining room set is fine and I love it. However, the living room set is not holding up well. I purchased this furniture in July of 2018. I have had service techs come to my house on three separate occasions. They did replace my loveseat and it was fine for a few weeks, now it’s doing the same thing again. A tech came yesterday (3/12/19) and stayed exactly 5 minutes and said nothing was wrong with the set. Each part of the sofa leans to either the right or left when you are sitting on it. My husband and I are not large people, we do not have kids and have 5lb dogs (two). They told me there is nothing they can do. Rest assured whoever is reading this, I will never buy furniture again from Raymour and Flanigan and I will be sure to tell everyone I know not to either. Very disappointed. Angela D’Andrea
Worst experience I have ever had buying furniture. Ordered an item in the store on 12/8/18 and received a call 12/18/18 to say that the item was out of stock. Asked why they waited 10 days to tell me and the response was “we are at the mercy of the computer”. Had to call 3 times to reach the store manager who had no explanation for the lack of communication and terrible customer service.
My husband Roderick and I purchased a 3pc Electrical Recliner set from Rymour in Brick,NJ almost 5yrs ago and it was suppose to be “LEATHER”. The material started to split and tear, so I called Raymour to ask their recommendation for a Professional to make the repairs. I called the Leather Repair they gave me and was told to text pictures to him. He called me back shortly after I sent the pictures and told me that he didn’t repair vinyl. I told him no, I purchased this leather set from Raymour, and he quickly added that LEATHER DOES NOT HAVE A CLOTH BACKING ATTACHED!
I couldn’t believe it so I called Raymour and after the Salesperson pulled up my file and saw first hand that “I was supposed to have purchased the Leather set”, the response I got from the Salesperson was “Mam’ you bought that set almost 5yrs ago. Excuse me, but the price I paid them was for LEATHER NOT PLEATHER ~ (PLASTIC LEATHER). I didn’t fuss, but I did tell her that I would warn my followers so they would’nt get ripped off too….
I trusted Raymour and Flanigan and paid a high price for junk. I wasn’t expecting the response I got from them, but this is
“JUST A WARNING” to you. I paid a high cost for the lesson. I will be posting this message to all my Network. Since the Salesperson didn’t care, I do. People work hard for what they get and should be WARNED!!!
God bless and Seasons Greeting…
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“And I have put my words in thy mouth, and I have covered thee in the shadow of mine hand, that I may plant the heavens, and lay the foundations of the earth, and say unto Zion, Thou art my people.” Isaiah 51:16 KJV
NOTHING SHORT OF A NIGHTMARE!!!
Get your act together Raymour and Flanigan!
Not one, not two, but three attempts, and you still couldn’t manage to send me a bedroom set without damage?
First two delivers nothing was wrapped properly, third time it was wrapped properly and all the pieces were still damaged, so it must be those in your warehouse who are wrapping damaged furniture.
Your Gateway Store Manager Narnia states “Let’s call it a day, because we can’t get it right, and we can’t come back again”. How about getting it right the first time? AND, who is she to cancel my order? SHE HAD NO RIGHT TO DO THAT!!! I’m the one who should be canceling, NOT HER! Guess she knew she was incapable of delivering a bedroom set in perfect condition.
All of the delivery men witnessed the damage and there have been a total of 8 or 9 men between the three deliveries. I do not know how many of your customers are excepting damaged furniture, but I certainly won’t.
Each and every piece had damage…. Three deliveries, 5 pieces delivered each time, total of 15 damaged pieces. On my third delivery today, the furniture was very dusty, and one piece had all red spots on the back of it and another piece had a piece of tape covering the damage. I’m left to believe Raymour and Flanigan sells a lot of defective furniture. How dare you deliver furniture in that condition! Where is your quality control? Whoever is inspecting your furniture needs to check their eyesight, or be fired! Whoever oversees your JFK warehouse should be fired!
Raymour and Flanigan should close their doors!
They wasted my time, and I lost time from work waiting for deliveries, only to receive defective furniture.
You should be ashamed of yourselves!
To the CEO of Raymour & Flanigan Neil Goldberg… How do you allow this?
I am infuriated that I am without a bedroom set, that I wasted so much time waiting on deliveries, and lost time from work for this outcome.
I wonder if the CEO Neil Goldberg is aware of what is going on with his stores, yet I wouldn’t be surprised if he did and just doesn’t care.
If I was the CEO, everyone who was responsible for the furniture sent to me on all three occasions, would be on the unemployment line.
I EXPECT NEW FURNITURE TO BE DELIVERED IN PERFECT CONDITION AND RAYMOUR AND FLANIGAN ARE NOT CAPABLE OF PROVIDING THAT.
We purchased a dining room set from your store in Westbury NY we also purchased the 5yr. Ins.plan the sales person told us the furniture was covered 100% LIES! The cushions on the chairs started to slope like you were sitting in a hole.When we called to tell the store about the cushions now all of a sudan they say the cushion are not covered. LIARS!!! What Kind of sales people do you hire that would blatantly lie just to make a sale! Shameful Disgraceful!!! Now they want us to pay to have the cushions replaced. I would rather throw the chairs out than give Raymore & Flanagan another penny!!!! We will never buy anything from Raymore & Flanagan again nor will we ever recommend them to anyone! I’m going to put this on Yelp so everyone can see what a bunch of dishonest unscrupulous liars you are!!!!
5/30/2018 5:51 PM
To The President or CEO of Raymour & Flanigan,
I bought a bedroom set from your store and had an easy time getting in and out of the bed. (I am 5 feet tall.) When the bed arrived the bed was at least an inch and half taller. Therefore making it difficult to get in and out of bed. For months I spoke with the sale person who sold me the bed. (Twice.) I explain the problem I was having and she just dismissed me. ( In a polite way of course.) I do not like to argue so I left the store. The following week I spoke with a couple of other sales people and got the same response. I finally spoke to a manager who told me he would look into this and give me a discount on the furniture due to the trouble I am having getting in and out of the bed. I fell out a few times and almost broke my wrist. He handed me his card and I never heard from him.
I am not sure how the sales people are trained, but as a Human Resources Trainer I would have liked to see better customer service. I was really disappointed with Raymour & Flanigan. My husband and I spent a lot of money in your store. To be treated this way is unacceptable. The sales woman who sold me the bed was the same height as me. It would have been nice if she would have taken the extra step and warned me that the bed would be too high for me and suggest I get a lower bed. I guess she works on commission so getting my money was more important than delivering excellent customer service.
I don’t know where you lose your compassion and humanity for human beings. It is terrible the way your staff treated me and for that I will never purchase anything in your store again. I can’t remember being treated so poorly.
There are lot of other stores we could have gone to. I am not sure if the higher ups will even read this, but I have been thinking about this for some time now. You need to train your sales people better. Customers should be listened to and treated with respect and dignity. Not dismissed to make a buck.
We had to give the mattress away. I know I have to die someday, but do not want to die falling out of bed at night because my feet don’t touch the ground.
Mrs. Elliott
We bought fur Furniture 2.5 years ago they been here 3 times so far , restuffed and restuffed till the material is so steached out , Now they want to take our Furniture back to their shop one piece at a time and but new stuff on ? All this instead of a reselection . And we go without furniture while they half fix it . Don’t worry I going to get pitures of every seam and stich . and if it don’t come back the same guess whos getting a call !!! going to YELP this also
I purchased a sectional 3 years ago which is falling apart. I spent extra money on the protection plan and cant even get a technician out to look at it. They tell me when i call no appts are available call next week. I feel like they are dping this so that my protection plan will run out of time. I will NEVER buy another thing from them. The customer service is terrible. They are rude and inefficient. The furnture is made poorly and they do nottake responsibility to fix it
Please help me