Arthur Pitney founded Pitney Postal Machine Company in 1902, which manufactured his patented double-locking hand-cranked postage-stamping machine.
In 1908 Walter Bowes began providing stamp canceling machines to the U.S. Postal Service through his company Pitney Postal Machine Company.
The two companies merged in 1920 to form Pitney Bowes Postage Meter Company.
In 1922 and 1923 the U.S. Postal Service collected $4,359,070 in postage from the first commercial installations of 400 meters.
Today Pitney Bowes is the world’s largest producer of postage meters. The company also offers shipping and weighing systems, online postal services, and financing for office equipment purchases.
Pitney Bowes trades publicly on the New York Stock Exchange under the ticker symbol PBI, is a member of the S&P 500, is #540 in the Fortune 1000, has 16,100 employees, and had $3.91 billion in revenue in 2013.
Pitney Bowes
Arthur Pitney founded Pitney Postal Machine Company in 1902, which manufactured his patented double-locking hand-cranked postage-stamping machine.
In 1908 Walter Bowes began providing stamp canceling machines to the U.S. Postal Service through his company Pitney Postal Machine Company.
The two companies merged in 1920 to form Pitney Bowes Postage Meter Company.
History
In 1922 and 1923 the U.S. Postal Service collected $4,359,070 in postage from the first commercial installations of 400 meters.
Today Pitney Bowes is the world’s largest producer of postage meters. The company also offers shipping and weighing systems, online postal services, and financing for office equipment purchases.
Pitney Bowes trades publicly on the New York Stock Exchange under the ticker symbol PBI, is a member of the S&P 500, is #540 in the Fortune 1000, has 16,100 employees, and had $3.91 billion in revenue in 2013.
I dont know if anyone reads things like this but here it goes; about 1 year ago we re-signed a lease for a mail station and printer; mail station came, but not the printer; It’s been 1 year, and still no printer. Open a case you say? In the month of October till this message I have opened 17 cases; I get a message from the C. Service person saying “good news” we fixed your problem. Reply you say? I have. The e-mail says DO NOT REPLY TO THIS E-MAIL; So I have to open another case. Vary Vary unprofessional. I have been with this company for over.15 years; not worth it. I came on this site to email my correspondence over the past 1, but after reading some of the complaints, nothing gets done; chalk it up as live and learn do not trust Corporations that got lost on the way. Trust, Loyalty, what about Truth? I have been told
” I promise this will be fixed within 48 hours, sorry for you inconvenience”
I have been harassed by Pitney Bowes for over a year for a contract that we NEVER SIGNED NOR AGREED to!!! We bought a company in July 2018 and the Pitney Bowes contracted ended at same time. Pitney Bowes contacted us to renew and we said not interested to please remove the machine. January 2019 we start receiving calls and letters that we owe money for a contract. I filed a disputed claim and given a case#. I thought it was now getting phone calls and emails that we have active contract….WE NEVER AGREED TO A CONTRACT and PITNEY BOWES STILL HAS NOT PICK UP MACHINE! Now trying to find lawyer to take legal action for harassment and false statements! THIS IS THE WORST COMPANY!!!!
Pitney Bowes is the worst company I have ever dealt with. Our company signed a new lease on a new machine in February of 2016 with 48 days left on the prepayment of service for the old one. We sent back the old machine, received the postage credit for the postage that had been loaded on the machine, but have yet to receive the credit for the 48 days we’d prepaid on the old one. During this time, they were switching billing systems and messed up our accounts. We have sent doXXXXentation of this multiple times and have yet to receive acknowledgement.
For the last 4 work days I have been calling and emailing Pitney Bowes, we have no postage because the machine is held up in a loop and will not engage. I have been on the phone with everyone and despite my efforts to not be placed on hold, or have my call forwarded to Tech support who never answers they still do it. This I the latest email below.
I even took screen shots of my hold time which varies from 9 mins to 39 mins.
EMAIL:
I have spoken to Krista, Page and several others that I do not have the name of. Krista refused to allow me to speak to a supervisor and would not give me any names in order to contact someone else, she said she did not have that information. Page, placed me on hold after I told her that I had been holding the last 2 days with no response. I do not understand this lack of customer service.
No one is willing to give us any answers and we are constantly put on hold for endless amounts of time please see below and attached.
We need assistance ASAP, we have been dealing with this issues for over a week and have gotten the run around.
Please see attached hold time is over 39 minutes and I spoke with someone who took my information and the issue and he put me on hold. I have been calling since last week with no resolve and no real contact person to support this issue. Not to mentioned todays’ waiting time over 22 minutes.
This is very disturbing as we have mail waiting to go out with no postage.
Now we are being told they will have someone out tomorrow between 12pm and 4pm. This situation is critical we cannot run our business this way.
Obviously Mr. Lautenbach, CEO, Mr.Monahan, CFO, and Ms Abby Kohnstamm, COO, have no interest in correcting or improving their company. I have read many negative complaints in my life but these are the worst and so similar to experiences we have had. As well as two others that I know of personally.
1.Questionable lease renewal tactics: i.e. mailing out ‘urgent’ renewal notices for leases that do not expire for 18 months only to trap customers in an additional 42 to 51 months of this incompetentcy. I find it exceptionally questionable to use the terms “preferred”,,, “eligibility”…. “to maintain protection”… pretty close to threats. Completely disceitful.
2. Attempts to contact staff for answers are a pure waste of time. We have been waiting one month for a payoff that was to take 7-10 days. From 11-28-17 until today 12-18-17, we have had not response to our inquiry.
Lady and gentlemen: Are you so secure in your jobs and your financial future that these issues continue to go unnoticed or corrected.
The very minute we can obtain a payoff of our lease we will no longer wish to do business with this company ever again. Poor customer service, or no customer service, is more accurate continues.
We received a bill for ‘Purchase Power’ postage, another gimmick of PB. We will be most happy to pay this bill if and when one of the three individuals mentioned above contact our office with the information requested 11-28-17.
For goodness sake! Read these reviews if you think I am exaggerating, lady and Gentlemen! We challenge you to do so!
for the firm:
The Pyron Law Firm Acct # 0015046337
Lease #9684755003
Equipment Model # K700
Serial #7175386
Worst customer service and billing policies of any vendor I have EVER worked with! Everything I’ve read in the comments above is true true true. I won’t bother you with the hours and hours of notes I have from being on the phone for so long.
Summary: Transferred a minimum of 6x between departments, Hung up on after twice requesting to speak with a manager/supervisor and still issue has not been resolved.
ACCT: 800-9090-0346-3374 (purchase power)
This is the worst EXPERIENCE I EVER HAD. I wont even pinpoint any department because they transfered me so much around different department its exhausting. Acct: #51639037 . I had called on the 10/10/17 to get my refund back since they were overcharging my postage meter . Worst part is that I have not even used yet. I am only trying out their trial service . with what im experiencing now, I am never going to use or recommend their service. When you call, they are very unprofessional and will keep transfering you around to different departments and you will have to explain over and over again . Dont get me started on the wait time- you will literally spend hours and hours on the phone call with them just to find out later same problem will occur. So what had happened was I was being overcharged $200 which i called in and after hours and many departments later they were able to issue a refund check . I asked them to cancel any future payment. This happened on the 10/10. They said my service is canceled and that my postage meter is not link to a service anymore and I asked to have it link back. They lied to me that it was and on my meter its showing that its not in service. So i waited for couple days and then on the on 10/12 they charged my bank account again. sigh? i tell you this company I don’t even have a right word that can describe how frustrated and disappointed i am with them right now. its very exhausting talking to them to have simple things resolved. Ive been charged on 10/03, 10/05, and 10/12. I am on their trial service and Im glad that its trial. I know now that I will never use their service. I am not even going to wait for the trial to be over. Im mailing everything back to them Immediately after they refund me back everything they took. I have asked them to call me back so i dont have to be on hold forever so lets see how this goes. Ridiculous, i hope none of you have to go through the same experience ever. Let alone I hope it gets resolved in a more professional way.
Worst company in the world. We had an account two years ago. We sent back the equipment and requested they closed our account and still as of today we have an open account and they sent a bill. Companies like this need to be looked at carefully they are starting to sound a lot like Well Fargo. 🙂
Absolute worst customer service I have ever experienced in my 35+ years of working. Trying to get a simple invoice from them to set up a PO to PAY them, we are now going on almost two months. Shameful.
Joyce Viscomi
Case Western Reserve University
Cleveland, Ohio
9/11/2017
COMPLETE NIGHTMARE!!! Since June 2016 I have spent over 100 hours on the phone, sent 50 emails, filed 10 claims (all of which were CLOSED without any contact) and sent 6 letters to Pitney Bowes. The only response I have received is threatening phone calls and collection agencies. I have TWO non-working machines. 1 1/2 years of complete hell trying to work this out! HONESTLY – I know a lawyer that would LOVE to start a class action suit! Pitney Bowes is the WORST company I have ever had to deal with. Someone please stop the madness! Account #0012392163
Call the lawyer! Someone needs to put an end to this!
To Whom It May Concern:
I had to cancel a service call today, and the complany that PB’s outsources in CT is
On The Fly Computer Guy Phone: 1-877-832-8144 (24/7). I urge corportate to reconsider using this company because of the nonprofessional behavior. Please call the number above and press 1 for an appointment. The abuse a caller has to go through listening to the message over and over feels like you are trapped in a Jerry Springer Show and cannot get away! I resent having to be abused mentally. Between being kept on hold for nearly an hour to make an appointment, to this message to cancel the appointment, I cannot believe that you think this behavior is appropriate or professional. Good customer service is obviously not important to Pitney Bowes.
My issue was resolved by Missy and I am very satisfied
Thank you
WOW i guess complaining does no good after seeing all the complaints. I am being over billed thats if I receive a bill at all than I get late fees, overlimit and finance charges. I have spent 200 in postage and my current balance is 1000. This is a joke! I dont know how a big company like you can be in business ticking off this many people. Plus i get a person oversees that you cant understand.
I was going to write a letter to PB headquarters regarding a refund I am owed and incorrect billing. After reading all of your posts, I am guessing it would be a waste of time. I can’t tell you how much time I have wasted on this. I have opened case after case only to receive an email saying the problem had been corrected and the case closed. I am beyond frustrated.
I’ve been fighting them for over a year. Good luck.
Re: case 08548416, account 8000900000705016 and also case 09256527 This will probably be of no use to our situation regarding solving a billing issue but may suggest that a prospective customer look elsewhere for product or service. Our company uses PB equipment for folding and inserting. For unknown reason-probably gross incompetence, we have continued to receive bills for service which was neither ordered nor certainly not received. Prior email, texts and phone calls have not stopped this billing even after receiving one letter that plainly stated the matter had been adjusted and the case had been closed. Having some experience with collection matters, I believe their persistent efforts to collect amounts not due could easily constitute harassment in violation of the law.
I have now been on hold for 58 minutes without the courtesy of at least telling me a Manager will be with me shortly. For 4 months I did not receive an invoice!
Another person came to the line, who was not a manager and doesn’t know why the original agent did not come back to me. This organization has the worst customer service I have ever received anywhere. Now I have another person from another department and she’s trying to help me but, this is unacceptable!
The worst customer service!! Due to the poor customer service, I called my rep not renew lease. My first call was on March 16, 2016. Did not receive a call back so I called again on 3/16. Again no call back so I called again on 3/29 to get a message that the mail box was full. A new person called me to tell me that she was not my rep. I told her I did not want to renew my lease – she told me I could not do anything until the end of the year. I made a note on my calendar and on Dec 20th I called and left her a message. I called again on 12/20, 12/28, 1/9 and finally got her on today. She told me she could not help me!!!! I needed to call a different number – I called that number and it was the wrong number I am not holding for 20 minutes to no avail. I HAVE A JOB TO DO AND I CANNOT WAIT FOREVER TO RETURN YOUR EQUIPMENT. THIS IS ABSOLUTELY RIDICULOUS. I BET IF I WANTED TO SIGN UP FOR A LEASE I WOULD GET A RESPONSE IMMEDIATELY.
How can you continue to do business with such terrible customer service?
My company received a threatening letter about collections even though I have opened several cases and called customer service, even have emails from:
Normae Lucille Anne M. Avila
Pitney Bowes, U.S. Mailing Solutions
normae.avila at pb.com| (866) 575-XXXXX
With no return call & no resolution.
I have been trying to cancel leases beginning in July 2016. My Sales Representative Mike Dermody stated he would assist we had one meeting July 2016 and he has not followed up since. I have bought out 6 leases and have yet to receive return instructions and the invoices keep coming. I was informed by Carrie Schmidt on 11-01-16 I would receive return instructions for those leases that have expired in 5-7 business days. To date I have not received return instructions and the invoices keep coming.
Based on the comments this appears to be the way Pitney Bowes conducts business when a customer is attempting to cancel leases.
Any assistance Pitney Bowes is willing to provide would greatly be appreciated. This process has gone on for entirely to long.
Has ANYONE received an address to return equipment to? If so , please post it. Thanks!
I concur with the comment about the worst customer service. I have called the regular customer service number and got the hour plus recording. One of the options on the menu was push… if you are calling to cancel your lease. I figured that would get me thru to someone. Guess what-an hour plus wait there-who wouldn’t want to cancel !!! Finally
I called corporate headquarters and asked for the office of the President. There is a customer service function there and YOU GET RIGHT THROUGH. It has taken me 4 calls there but I think my problem is finally solved. It was a billing issue and they readily admit that they have a problem in that area but obviously are doing little to solve it. Can not wait for my lease end date !!!!
This is the worst customer service I have ever dealt with. I have opened cases on line have emailed people numerous times and get no response. I have been trying to resolve a problem for months.
I wait on hold for more then 60 minutes and no one comes on the line ! I am so glad I cancelled my lease with them and I will never use them again!!!
I would rather go to the post office!!! And I will warn everyone not to use them!!!
My case # is 07286830
I’m sure no one is going to even read this from Corp !!! But I hope someone else sees it and decides not to do business with them!!!
Have a nice day
Christine Taranto
I really don’t know what happened along the way…but your customer service is the worst I have ever
dealt with from ANY company. Why would I renew my lease with you people that I have been with for
years! I have other postage companies knocking at my door. Do you read all the complaints you guys
have?? I have left calls on my “account manager’s” voicemail, emailed, texted, messaged every which way.
I just can’t see me having a continued relationship with PB. All because I got sent 2 Lease invoices which I think are
duplicated. My account number is 0016579526
We have been having this same problem. I thought we would finally be taken care of after months of this when we discovered they had a customer advocate, but yet the customer advocate will not email me back or return our calls. This truly has been the worst customer service.
Hello, I have been trying to get in touch with someone from Hq human resource but it seem that I can’t get a hold of no one on the line. I am a employee that would like to have my problem with management solve by someone more cabable of handling employee work relation.
Hello , why your people refusing to cone t me to the corporate office or to Mr. Mark lautenback
Or Mr. Michael Monahan
Or Ms. Abby
I am interested in finding out who i would have to speak to about partnering up with Knight Transportation for all your shipping needs. Please let me know who i can reach out to for this.
SINCE YOU DO NOT WANT YOUR POSTAGE MACHINE RETURNED I AM GOING TO THROW IT IN THE RECYCLE BIN. I HAVE TRIED EMAILS/OPENING CASES/WON’T EVEN BOTHER CALLING, I’VE DONE THAT WAY TOO MANY TIMES TO NO AVAIL. YOU OBVIOUSLY NEED HELP ORGANIZING YOUR CUSTOMER SERVICE DEPARTMENTS. THIS HAS BEEN GOING ON FOR YEARS. MAYBE YOU SHOULD ASK THOSE WHO ARE COMPLAINING TO GIVE YOU SOME DIRECTION. TOO BAD ABOUT THE NEW WEBSITE. GOOD IDEA BUT IT ONLY WORKS IF PROBLEMS ARE ADDRESSED.