Petco began when Walter Evans opened a mail-order veterinary supplies business in 1965 called UPCO or United Pharmaceutical Company. UPCO’s first customers were ranchers, kennels, and grooming shops.
In 1979 the name of the company was changed to Petco.
In 1980 Evans opened the first Petco store in California.
In 1988 Petco acquired two pet supply chains, WellPoint and Pet Department, which tripled the number of Petco stores from 40 to 130.
In 1994 the company went public, trading on the NASDAQ under the symbol PETC. At this time Petco had 218 stores in 13 states.
In 2002 Petco had 600 stores in 48 states.
In 2005 the company expanded to Alaska, and four years later to Hawaii, giving Petco a presence in all 50 states.
In 2006 private equity firms Texas Pacific Group and Leonard Green & Partners took the company private.
Today Petco is #144 on the Forbes list of America’s Largest Private Companies, has 22,000 employees, and had $3.15 billion in revenue in 2012.
PetcoPetco began when Walter Evans opened a mail-order veterinary supplies business in 1965 called UPCO or United Pharmaceutical Company. UPCO’s first customers were ranchers, kennels, and grooming shops.
In 1979 the name of the company was changed to Petco.
In 1980 Evans opened the first Petco store in California.
History
In 1988 Petco acquired two pet supply chains, WellPoint and Pet Department, which tripled the number of Petco stores from 40 to 130.
In 1994 the company went public, trading on the NASDAQ under the symbol PETC. At this time Petco had 218 stores in 13 states.
In 2002 Petco had 600 stores in 48 states.
In 2005 the company expanded to Alaska, and four years later to Hawaii, giving Petco a presence in all 50 states.
In 2006 private equity firms Texas Pacific Group and Leonard Green & Partners took the company private.
Today Petco is #144 on the Forbes list of America’s Largest Private Companies, has 22,000 employees, and had $3.15 billion in revenue in 2012.
I went to the petco in Auburn,ma . The website on goggle Sid they were open at 9am came to the store nope 10am due to staffing issues, (there was definitely staff in the building ) when I asked about what was going on with the people in the store I was told it was for grooming only and very rudely … also there is bags of dog poop all over the ground outside!!! Gross ????
I shopped at the Petco Store in Wichita Falls, Texas and could hardly stand to check out because of the horrific smell in that store. I commented to the cashier that I was in no way trying to be ugly but the putrid sting pet odor made me want to vomit. I had just visited their competitor PetSmart prior and they were out of the canned dog food I purchase for my pet so I went to PetCo and I will NEVER return again due to that smell.
The cashiers reply was “well it’s because we have pets come in”. So does your competitor and another smaller pet store in town as well and it doesn’t smell putrid like that.
I had not visited that store in about three years and it did not smell like that when I was last there . It literally made me nauseated and I had to muster everything to now vomit while the cashier rang up 16 cans of dog food individually which seemed like FOREVER considering.
You lost my business for sure.
As a avid aquarium hobbyist both freshwater and saltwater I am and have been very saddened, disappointed and surprised for years at the condition of the aquatic section of several stores around the Minneapolis metro. Dead fish in the tanks, obvious diseased fish, live coral kept in sub par conditions high mortality rates with coral and anemones. One particular store, Chaska, has a blue hippo tang with severe HHLE and it’s still for sale. This same store awhile back had an almost dead shriveled up anemone along with lps coral with severe tissue recession, I’m sure it died with in a week but still had it priced at $100 plus dollars. That’s just plain irresponsibility. I don’t see dead or dying parakeets or reptiles still being sold so why the lack of care and disregard for your fish and coral. I’ve stopped buying fish due to them dying or spreading diseases in my tanks and have never bought coral due to lack of proper care. They are all living organisms that should be cared for properly and if not then don’t stock them. Petco has become a joke and definitely buying from there has been discouraged on most all fish forums I frequent. My local freshwater and saltwater clubs look down upon your store due to the lack of proper care. I’ve been wanting to express this for quite sometime and my trip today to Petco for fish food reminded me that it needs to be said, which I’m sure I’m not the first person to do so. I don’t know if this will be read by anyone but if so please take some sort of action to resolve these problems.
So this is going to be a long one…. I started Petco In Greenville NC back in late August. I was going through trying to become a dog trainer, which became a nightmare due to the old dog trainer Brooke Zatorsky singing people up for classes, taking the commission, and then reassigning the class under me without informing me, and even started taking classes from the part time dog trainer via the Store Manager Dan’s instructions without even telling the part timer. This went on for a little so I could never make an accurate schedule. Brooke then got promoted to the CAL position where she does absolutely NOTHING with the animals. She will make other employees answer the small animal help call or fish wall call while she stands around or while she “takes their spot on register”. Like how are you going to be over the animals but not help when that is what is being called on? And my other half works there as the MOL and has been getting shit on since he took the position. He is always getting scheduled with barely any coverage while all other managers like Brooke, Dan, and Brad have plenty of coverage, he gets texts on days he isn’t even though here blaming him for stuff the Store Manager and Assistant Store Manager missed like box count, and now that he has a hernia that he has made them aware of for a couple weeks while waiting on a doctors appointment they have still not helped with truck when it comes to the dog food and make him still work it all while Dan, Brooke, and Brad either sit around talking or sit in the office.
I need that PetCo Corporate takes an action at Pembroke Pines Grooming…
The worst experience ever, I took my Westie for a bath with haircut long hair as you can see in the description of receipt, and they returned my dog completely shave off and barely any hair and he was full of spots that weren’t trimmed. It was our first time in this place so we waited for our dog outside, we saw that the grooming (Anepsi F) was cutting and cutting and cutting without stopping, so we talked to the manager (Enrique) that we didn’t ask for that, so he went ahead and went to get the groomer and she said “he was full of knots so I had to use 7f, if you want I could stop” but it was to late to stop, his fur was already fully shaved off and to be honesty he was not full of knots how she said. Then later on, the manager (Enrique) saw how mad and disappointed we were on their job so he told us that it was for free because he didn’t want a scandal or a bad review and proceeds to tell us to leave, we denied it because that was the wrong way to fix thing’s, we wanted to talk things out with him but instead he kept on telling us to leave. He then later said that my daughter told the groomer (Anepsi F) that it was okay to shave his whole hair off because of the knots, which was a complete lie because later the groomer (Anepsi F) accepts that she never told us to shave off his hair. They then left and left us with a guy from the store. We decided to pay for it and write this review to advertise people about PetCo. Pembroke Pines grooming. Now for Christmas our dog is going to be shivering cold because of the inefficient and unprofessionalism of the pet style (Anepsi F).
5Took my pet Buddy to Petco on Quincy Street in Aurora Colorado they chopped off my Buddys hair and they said his paws mas matted and they were trying to do his paws but he bite and they should have stopped a long time ago of course he gonna bite he is in pain those people can’t do dog hair sorry and that boy in the front was so rude to me and he called hi supervisor which he can’t do nothing they did not even bathe him ranted I was late went to another sight he went in at 9:30 went to see if he is done and his face and paws was long and matted so I took him home to take it out with no problem he front desk guy was so rude thought he was talking to another young person he don’t know anything either so sorry I took my Buddy there.
PETCO WARREN RD WESTLAND MI
This used to be our go to place for our furbabies…NOT anymore! Everytime we had our dog get a nail trim….it was an okay job and they were always great at fitting us in. With Covid19 it takes forever to get into the vet for anything, little lone, a nail trim…so Petco worked in a pinch. The reason it was an okay job was because after the nail trim there was an unfinished stray piece of hang nail or sharp edges left behind or and nails uneven. It was frustrating but after a walk or two the nails filed down. I decided this last time to ask for a trim plus the file to prevent this problem. BIG MISTAKE! The result was much worse! We felt terrible as we trusted Petco and had lots of errands to run…we drove around with our furbaby in the back seat noticing him licking a paw then pulled over to find blood all over our back seat!!! I called Petco (we were already driving right back there) and reported our poor furbaby was bleeding from the quick! “I let them know we were heading back so they could see and apply a powder to stop the bleeding. When I entered they ignored us and after a few minutes acknowledged us saying…”be with ya in a minute.” To which I replied, “He’s bleeding and I just spoke to you…he needs help!” After another few minutes, she called another groomer to the counter…”Ya wanna take care of this?” Our furbaby was petrified! The groomer tending to the wounf blamed it all on our furbaby saying, “He’s a puller! That’s why this happened!” Furious, I explained we’ve been bringing our furbabies here over the last 2 decades and NEVER had this happen with a nail trim…however, we never had the upgraded ($5 more) nail service before! SO BEYOND UPSET!!!! NEVER EVER WILL BE BACK and We will follow up with Petco’s Corporate Office and the BBB!
I purchased a large bag of Call of the Wild dog food from the Petco in Dubuque, IA on 18 May 2021, drove an 45 mins to get home and found the bag to be expired in Sep of 2020. I called the store to inform them and was told just to bring it in for an exchange. The answer didn’t shock me so much as the everyday tone of it. I wish I could share it. It was like this was an every day, no surprise, sort of response. No hesitation. Nothing.
My daughter offered to return the bag the next day to get the new bag and found 4 out of the 5 bags she checked were out of date, same expiration dates as the one we returned. She told the clerk, who again said, very no big deal, ok well we’ll just ring you up.
Just for the heck of it, we purposely drove the 45 mins back the following day to see if anything was done, and-shock- 4 out of 5 bags were out of date. To their credit the two out of date bags of the flavor we had purchased were removed, but the other ones were not. That means 6 bags checked overall. We didn’t check all of the bags on the shelf. They were cumbersome to move.
Bottom line is, this Petco sells out of date dog food, knows about it, and does nothing. Customer beware. The sad part is the dogs that might get sick by this food. Who knows how long they’ll continue to sell with this “buyer beware” attitude.
I’ll buy my food online.
I was a foster for a Rescue associated directly with Petco in south Louisiana. Rescue, Rehome Abd Repeat. This rescue misrepresented animals given to me to foster causing severe back injury. When alerted President, I was treated as if I was imagining things!! Then, the Vice President made predjudice remarks to me as well as bullied me and had contacted me through several hidden ( fake ) numbers via fake number apps. This rescue missappriates funds as they expect fosters to buy decent food and puppy pads.. they supplied me with Pedigreed adult food, moldy on bags bottom for Pyrenees golden mix puppies. When I contacted about puppies severe diarrhea, was told there was no other food. That they depend on food donations. They charge $200 per puppy for adoption. And even though I had paid out avs had $235 in reciepts they made me pay the $200 adoption fee. I have been told they recieved a grant from Petco, strange but true both President Abd vp bought new vehicles. Niether foster nor transport dogs.
I was bullied by many officers if this rescue for speaking accurately and respectfully about two dogs given to me and represented as Owner Surrender from Lake Charles who’s family lost their home. These dogs had stained red clay feet, and acted as if they had never been inside a home. With a bad back this was a devastating thing to do to me.
Yes, I believe it was done on purpose as an aquaintence had an emotional issue and apparently through another former foster learned a lot of their dirt. They Assumed it seems Those negative and missue of money remarks were somehow placed on me and I was harassed Abd harned.
Is it your policy to support rescues that function all about money??? And bully good disabled persons ??? Making FALSE statements???
After doing thorough research I found that Petco could meet my needs to get an ongoing refill for a prescription that my elderly dog needs.
April 12, 2020
On the Petco’s website it states, “What your pet needs, when they need it. Free 1-2 day delivery. On orders over $35.” Once I read that, I placed my 1st order. I filled out the form for a new prescription for my dog who has a heart issue.
I paid the fees, and waited for three days. Once three days elapsed with no prescription, I called Petco (April 17th) to find out where the prescription was. I was told that they had to contact the doctor prior to completing my order. At that point it would take another week to arrive. The medication is essential for my dog’s life. I asked to cancel the order since I knew I would have to get this medication now! I rushed to Costco to get what I needed until Petco’s order arrived. I attributed Petco’s delay to everything that was going on with this new normal, Covid-19.
Tuesday, May 12
The second time I placed the order online I figured it would go much smoother. Petco already had the prescription (which stated 5 refills) and had assigned a prescription number. Within about an hour I was sent an Email stating they would first have to contact the vet. To my utter dismay, five days after placing this order I received another Email that it would be another nine days until the prescription would arrive.
Several questions need to be addressed by Petco:
Why did they have to contact the vet (the prescription they already had on file stated 5 refills)?
Why did it take a week to let me know that the prescription would not arrive for another week?
Why does the site state 1- 2 day delivery when that is not the case?
If there is a change in the time frame for deliveries, why hasn’t the site been corrected? Afterall, we are going to the third month of this chaos from Covid-19.
What resolution is Petco offering me in dealing with all of this? Is it not enough that I am caring for my beloved dog who relies on this medication. I guess the lesson to learn, is go to Costco – at least they come through.
The Grooming area of the Petco in Arroyo Grande is run by Aimee and she has cancelled appointments over and over because the girls there want to have different lunch times and cancel your appointment 1/2 hr before you are going to come in.!!
Imagine what she is doing to your pets in the back room when she treats clients that way.
Hello,
I went into your neighborhood store on E. Lohman Ave in Las Cruces, NM 88011 on 4-10-2020 @ 10:15 am. My complaint is that it was so dark in there you couldn’t read anything. Driving by I could not even tell if the store was open or closed. When I went in I asked an associate if they were going to turn the other 1/2 of the lights on and was told no they are automatic and will turn on at some point during the day. I thanked him for the disconcern and said I would go to PetSmart.
Your store manager changed my wife’s full time employment to part time without telling her she was doing it. Reducing the number of hours and days she’s working. She has never been given full time hours since she started their. She is has been constantly bullied by the store manager and dog trainer. She received a letter telling her to sign up for Petco medical insurance. My wife has come home in tears most nights and I have to comfort her and dry her tears. When she went to check to see which Doctor to sign up with she found she’d been denied. She called HR and they tolled her she was part time. At this point we had cancelled our existing medical insurance. Despite writing a report detailing everything that had happened since she started in mid December 2019 to higher ups who promised something would happen and to hang in there. These lazy sh*ts have done zero for my wife. They haven’t fired these two bullies and wont move her to another store. So my wife is now looking for another job. Petco you should be ashamed of yourselves for allowing your store managers to bully their staff to the point of forcing them to leave. I hope that your company ends up going out of business. P*ss poor customer service at the stores and piss poor treatment of your staff by bullies. From reading some of the posts here this isn’t the only time it’s happened.
KEN (Summerville SC) “THANKS YOU”
I certainly hope that my post/comments makes it to the top…!!!
I just picked up my Lab (MAXX) from the grooming department at the Main Street Summerville SC location. All I can say is “WOW” ; Brenda was the managing groomer that provided the services for us/Maxx. She did an AMAZING job. I have been bringing him to this location and others to include your competitors for years.
I have NEVER received the grooming services as well as Brenda provide. We are very picky because when you spend a $100 for a bath+, you expect quality service. BRENDA did this a some+++. She certainly exceeded my expectations.
In closing, I was able to spend some time watching as she groomed him from afar as I showed up a little earlier. She was loving on Maxx like he was one of her own. His tail never stopped wagging.
I’m not sure what Brenda’s last name is but the receipt says (Groomer 45).We can’t wait to book our next appointment with her and I can assure you that we will recommend Petco and Brenda to our friends, family and neighbors.
“THANKS TO BRENDA (45) FOR PROVIDING US WITH EXCEPTIONAL CUSTOMER SERVICE AND EXCEEDING OUR EXPECTATIONS”
I ordered (first repeat delivery) 2 bags of dog food, giving specific instructions on delivery yet one bag was sent from one location and the second from another. The first bag was returned to shipper for insufficient address and finally arrived 8 days after order. The representative tried to make amends however corporate refused to honor. I then received an email offering another opportunity as I had cancelled the repeat delivery and for good reason, however, I decided to take advantage of their offer to try again using code rdreturn30. I called a supervisor and he after viewing copy of email told me it would be OK to proceed on line. I did so and received a confirmation. Three hours later I received a cancellation. Spoke with corporate this AM and was told “looks like we’ve taken care of you” and told me to have a good day and hung up!! Will never again purchase another product from them !!
I do your repeat deliver because it is very convenient, since I get 3 bags every two weeks. For some reason the last few orders I have been getting bags that have been, what looks like, cut open. If this the type of bags of food I am going to keep getting them I will just have to take my business some where else. It is very frustrating. Thank you.
Horrible company. I worked at round rock 490. Leadership was the worst. Store leader has no guts and heart n doesn’t deserve to be a store leader. The merch ops leader is a complete racist. Several times she was being racist and saying racist remarks and store leader did nothing. actually store leader is afraid of her so she gets away with it. Talked to HR and nothing done. Really great job petco. Your company is a really cheap company and treats employees like crap. Your company lost a very experienced leader in myself. I moved on from your company and to better things for myself and family. I will continue to let others know bout this company and bout that store 490.
I went to Petco to find cookies with carbor dogs cholate chip with training and animal checkers but found out that they did away with it I called the corporate office to find out where I can get it they said they cant help me my dog and friends love them so now I have to find somewhere else I go get them or something else I buy my stuff there and now everything is natural so for get that store since my dog is can not have peanut butter or sweet pat
I can’t believe how crappy the company has become after closing Dr Fosters n Smith I ordered from them for years with no problems they had mid west people who spoke clear English and were knowledgeable about their job Now I call and get a person who I can’t understand english they don’t understand what they’re doing , they lost my prescriptions and I’ve sornt no less than 1/2 hour on the phone only to get so frustrated and give up .
I just want to say that you PETCO MANAGEMENT and the CEO that are in charge of the ELKO Nevada store should all be fired for letting this store go sh*t. The tanks are still a mess and unfit for anything live in. This has been brought up many times to management in California and the district managers many times.
Their was a lady that was the assistant manager back in 2015 that was running the store and she did a outstanding job. The store was clean, stocked, animals were her top priority.
It wouldn’t take a rocket scientist to hire her back. Someday someone will get the message to fix this store. The shelves are bare and the vacuum they display a front door entry looks like it never be used in months. The overall the store is dirty and a mess as of March 4, 2019. The manager of this store has no experience or training to run a business like this at all.
You Are ALL BASE ROCK-BOTTOM PERVERT COMPLETELY DISHONEST GUTTER-RAT TRAMPS. YOCAL LOCAL SORRY STORE AND ONLINE AS WELL
CHEATING MY DYING LITTLE SWEET SO DESERVING Little Dog And Me As Well….A Poor Handicapped Old Man Trying To Care For This Poor Dying Last Little Dog With Little Savings.
Nothing But Cheated Vandalized Stolen From Disrespectfully Treated To Dishonestly.
YOCAL LOCAL SORRY STORE.
ONLINE AS WELL.
You Are ALL OBVIOULY GUTTER TRAMPS
Dear Petco Corporate Offices,
Store Reference: 401 Sunrise Hwy, Patchogue, NY 11772 (Grooming Staff, Denise)
On numerous occasions we have experienced the same unprofessional customer service with groomer Denise. Our attempts to schedule an appointment for our large breed dog is dismissed or delayed. She apparently does not like to groom large breeds (that’s ok) but then in a customer service centered business, she needs to schedule, act and respect all incoming business professionally. She has denied services, delayed or created excuses to scheduling an appointment. We were promised call backs and then waited for days, with no return call. Her lack of business skills and professionalism is a disadvantage to Petco. My husband and I have used this location with our other large breed dog (lab) and a small dog (pomeranian) for over 16 years, and have never had a unpleasant experience from an employee. Hopefully management will see this complaint and retrain, evaluate, observe, and monitor her job performance for weeks. Her interactions with all breeds (large and small) needs to be observed. Her actions/standards are not consistent with the Petco policy & procedures. I do not trust this lady to groom my pet(s) or to be in the same room with them. If she isn’t friendly, respectful, courteous, helpful to a customer, then her behavior isn’t going to be pleasant with the animals when we are not there.
I can totally understand your awful situation with the groomer at your Petco location. I made numerous appointments with groomers at Arroyo Grande ,Ca location and over and over they have been cancelled for ridiculous reasons; ie girls wanted to take lunch at “different times”!! The groomer mgr , Aimee is unbelievably rude and i don’t even want to think how she treats the dogs we can’t see in the back room.
Jessie is a great groomer there, but he is always undermined by the girls working there and they have cancelled my appointment with him repeatedly.
To: Mr. Meyers,
I doubt after reading all the negativity on this page, much will come from my complaint. Problems at store level usually start from the top. Meaning maybe you Sir should be terminated, the you District Manager of the District that over sees the Store in MODESTO Ca.
I took my two dogs in small chihuahua to have their nails trimmed. At best 5 minutes per dog. I walked in at 6:55 at the latest. I was told by the person in grooming you closed at 7 pm. Not much time for a person to get off work and get their dogs in, in less than 45 minutes. I am sure Corporate sets the time. I came back home and called the store and asked to speak to the manager in charge. After almost six minute hold, this person came on and stated her name was Jennifer. I asked her what time did grooming close, she stated 7:00 pm, interesting the manager on duty and the groomer have no clue what time you close. How do you expect coustomers to know since it is not posted on the grooming entry door. I asked for the District Managers name and phone number. She gave me Bill Huchins and a number 877-435-7670. I called the number, real cute I am talking to someone in the Philippines. Maybe you do not care and maybe this is what is wrong with your operations. This however is not a joke. I told Miss Jennifer plus the last time I was in they missed a nail on one of my dogs feet. That is when Miss Jennifer hung up on me. Maybe Sir you need to over see how poorly your stores or some are run. I have run Safeway’s, Food-4-Less stores and have been in sales and the retail/customer service for over 40 years. This is in my opinion is poorly run and a flat zero for customer service. I hope you are not proud of your success. It all starts at the top.
We visited 3 stores in Michigan before finding 2 female guinea pigs that fortunately were already sharing the same cage and appeared to get along. We finally found these two at the Chesterfield location back on April 14th. After about a month we noticed one of the pigs getting substantially larger…guess what?! We were sold a male and a female and the female ended up being pregnant. Well that’s great…so the store gives me a free cage and says to separate them – what good does that do me now?! They also suggested returning the male for a female….well that’s too late because my children are now attached to them as family pets. So, now we waited to see how many babies she had. She had one and it appears to be a male so that makes the decision for us that in order to keep all 2 we have to spay the female. I tried to call Petco to tell them how I have spent over $500 in the last few months at this store and was hoping to be reimbursed to have the guinea pig spayed. She proceeded to tell me I should look for veterinarian services as they do not offer them and I was free to return the male back to the store of purchase for refund. What crap! At least Petsmart provides and would probably reimburse me for these services. Such horrible customer service – and it WAS ALL THEIR ERROR!
Will be interesting to see if they monitor the comments.
Daughter flew in for holidays.
Bought me the a Wonderwoof Canine activity tracker at Petco. $95.00.
Box does not have the charger and other items. Item is useless.
She flew home – no idea where the receipt is.
Store told me they won’t exchange item or replace the missing parts.
1-877-738-6742 same thing.
1-858-453-7845 Customer service same thing – but told me to throw it away…
Wonderwoof web site doesn’t work. No phone.
No one answers the operator option at 858-453-7845
I advise everyone use Amazon, Chewy or Pet Smart for real service.
Petco will sink in the new world today – can’t happen fast enough. It’s not 2000 anymore… Amazon changes everything.
I’m running out of ways to contact your company. I have been a customer for three or four years and a week or so ago I placed an order for my dog food and it had free shipping offer if I was over $29.00 and the food was under that a few dollars so I added some rawhides to get over the $29.00 free shipping. Okay, 3 or 4 days later I got a little box with rawhides but no iams 27 lb. dog food. That wasn’t very nice …. what do I do to get the dog food? It’s not showing up and everytime I’ve done this type of order the two came in the same box so I’m thinking your company missed sending the food, okay …. You can find me by my acct. by my email address and my shipping address is: Belleview, Mo. 63623-6300
I went to your Yonkers NY store # 1714 yesterday; Nov. 7, 2017 around 4:30- 5pm to rescue one of the adoptable guinea pigs. The indifference I was met with bordered on rude. Only the cashier tried to find anyone to help me, when she knocked on the “employees only door” someone popped their head out, & quickly tried to close the door. I told her “before you shut the door in my face! there is no one on the floor to help me”. The cashier called “mike” over the pa. I watched Mike try to get another employee to help instead. While I watched them each try to avoid helping me, I walked over to them and just stated; I want to see the adoptable guinea pigs. what upset me so is that this was no a supermarket with inanimate things on shelves; these were helpless, live animals and I was trying to do the right thing for one of them. Mike brushed me off! saying they had several as he walked away from me! I had to break it down further for Mike; I’d like to see one. We walked over to a cage marked “adoptable female”. Is that her? I asked; no it’s not and he went to find out which were adoptable. No one in that store knows crap or gives a crap. If they are paid minimum wage it’s still too much. Turns out, that was the adoptable pig. He actually said to me; I don’t know anything about them, do you want her? If it wasn’t for the fact that I wanted to rescue her; I would have walked out, because either he was deliberately playing stupid or he just plan was stupid. I had to explain that I wanted to hold her and check out her temperament and not just point at her. It was raining hard and I really didn’t want to bring her home last night; I asked if they would hold her and he was only too happy to tell me “they don’t do that”. He went out of his way to display his boredom with me and the whole “doing his job” thing. I took her right home that night because I can’t trust the incompetents you hire to ever work to find the adoptables a home.
I have two dogs & have been a frequent Mishawaka Petco shopper. I will not be shopping there again unless it gets cleaned up & organized.
This store is hard to navigate because there are always huge pallets sitting in the aisles. It’s disorganized, as they say they are moving things around, but this has gone on for months.
The stock is low or nonexistent & when asked if they are getting more of a certain product the employees never have an answer.
It’s a shame to run a good business this way.
I have been a Petco customer for years. However, I will never patronize another Petco store.
I bought a harness for my little dog two months ago. I didn’t keep the receipt because it fit my dog and I liked it and wanted it. The material, after two months, next to the “o” rings pulled away from the stitching. It was apparent that the material was never captured in the stitching to begin with. I tried to take it back to the store and exchange it for another one just like it. (They still had the same harnesses on the rack.) I was told by an associate and the manager because I didn’t have the receipt and it was 2 months ago that I bought the harness. (they have a 30 day return policy) they would not allow me to exchange it. Why would I keep the receipt if the harness fit and I liked the harness! This was a defect from the manufacturer. There should not have been a question or reason why they would not take the harness back. I was not asking for my money back…I was asking to exchange it for another one just like it. If they can not stand behind their products with a guarantee, I have no business trading with Petco. They have lost a good customer. I not only buy harnesses at the store, I buy dog food, snacks and have my dog groomed there on a regular schedule. Never again! Terrible, terrible customer service!
How as a corporate company you have your employees pay deducted for ordering supplies that should be ordered through a company vendor for the grooming salon. I will be calling to discuss this with someone. Again, when I have my family talking to me about the horrible management of this company I am thankful to have did most of my career in Military with great supervisors. I have been to school to understand leadership and management.
Hello, I am writing on behalf of an employee. I have been working in HR for over 20 years and I don’t understand how you can write an employee up if your management is not on time to open store. If your manager opens the store after 8am but grooming opens at 8am and no one has a key to open grooming separately then how are you servicing your clients. You don’t have the staff to maintain the grooming services and clientele. Most days there is only person in the grooming salon to groom, answer phone, and provide customer services to clients that walk in. You expect to have a your employees work but you are not providing them the proper work environment to do so. You have a master groomer with over 17yrs of experience and gets treated like a first year groomer. This is find to be lack luster of the store and its management. It is apparent that no one from the Corporate office comes to really inspect the store. Your DM and RM are not doing their job.
I will not be brining my pets to PETCO or recommending this particular store to have my pet or any other groomed.
Apparently no one is home at the Milltown NJ store 4 days to try and get through to grooming. They have now lost a $1,500 dollar a year customer
Grooming. I live close to the Forest Hills NY location which is relatively new. I used to bring the dogs (I have two) for grooming every 8 weeks. But when I tried to make an appointment I would phone and NO ONE in the PETCO grooming area would pick up. Several times I went to the store to make an appointment (and pick up a few things) only to find the groomer (yes I used the singular tense) was only available on specific days which did not work for me. FINALLY I switched to PETSMART which is 13 miles away from my home. But they (PETSMART) allow me to make an appointment on line with the choice of a number of groomers. Technology has provided a competitive edge with making appointments with PETSMART (a 13 mile commute) vs. the PETCO location less than 1 mile from my home. I am now planning a trip upstate and would like the dogs serviced while attending a ball game and the PETCO in Oneonta grooming center is not answering the phone. While I am not surprised – I had hoped that my experience with Forest Hills, NY was an isolated event – the fact that they are too busy to answer the phone – the cashier takes your phone number down for a return call and no one calls. You are truly DRIVING ME AWAY from PETCO.
To CEO-Jim Myers, CFO-Kelly Breitenbecher and COO-Tom Farello,
After reading all of the bad reviews and comments about Petco, I doubt writing this email will accomplish anything. I recently went into the Petco in Casper, WY. I was really impressed with the store until I saw the cats for sale and the deplorable condition the litter pans were in. The smell wasn’t too pleasant either. I approached an employee and told her how dirty the litter pans were and that it was unacceptable in a PET store to see this. Her response was and I quote ” they keep them clean for the most part”. The most part??? I must have been there during the other part. I watched her walk away and not do a damn thing about the litter pans. I proceeded to checkout and this was bothering me so much that I asked the cashier if there was a manager around. She said “that’s me”. So I proceeded to tell her what I told the other employee, to no avail. She replied and I quote,” I just cleaned them out this morning”. I said that’s impossible. I was there at noon. She then said,” well there are three cats in there”. There were only two and there’s no way they pooped that much since that morning. I told her there was no ‘WELL” about it. It was deplorable and unacceptable to see this in a PET store. I took a picture and I would really like for all three of you to see it, If you’d be willing to give or send me an email so that I may send it to you. I’m sure that Walter Evans would have never allowed this to happen. I can honestly say I will never shop at a Petco again. It seems that the bad experiences in Petco’s is nationwide. I really don’t know how you stay in business.
Peggy Matangos
I was in Petco store # 1980 Monday 6/12/17 and was helped by a young man named Daniel I want to commend him and would like him to be recognized for his EXCELLENT customer service he was very informative on products ,extremely helpful and very patient with me it is a pleasure to shop in this store.
This past week I have gone into the petco location that is nearest to my home. The one in Wauwatosa, WI. Deaoite the reservations I already had with that particular store in reference to there horrible customer service I figured I would give them another chance because it is the most convenient location considering my work schedule and grooming hours within the stores. Bad idea!
I went into the store twice in one week, both within the grooming salon’s business hours and was told there was no one in to service my dog. The worst part of this all is that I called the grooming salon and spoke to an associate the night before I returned a second time in hopes of avoiding the same situation. He even checked the schedule to assure me that a grooming associate would be in at 8am when the salon opened. I understand not always having associates available but on that case the managers should step up and be able to do the work. I can guarantee you that I will never step foot in that location or any other petco store ever
I feel like corporate is running me around and dont want to take care of my issue! Ive call and called and no one is getting back to me. I just want someone to.call me to tell me why petco store on hull st rd sent my guinea pig back when i was told they wouldn’t send him no where but to the vet. Can someone call me back? That was my fur baby/kid… they just looked at it as a sale but to me he was my kid.. I need to know why they lied to me and shiped my baby boy back! Answers please!!!!
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Hi. Wanted to suggest something on behalf of cat lovers, bird lovers and environmentalists in general. Outdoor cats are known to kill many small animals, and many people have expressed a desire to have something done. An idea I had is to have Petco and other pet chains/franchises join a group that will agree to offer deals to cat owners who have proven through video, pics, etc that they have implemented these cat friendly and nature friendly changes.
I have petitions on care2 and if you like I will send you the links. If you need support for this plan I may get you some on-site. People are eager to save backyard birds and small helpless animals, and do it in a way that is comfortable for the cats and their owners.
This may seem like a small thing but trust me the lives lost are astronomical. It feels wonderful to be able to do something in some way for these animals I see every day.
Thank you so much! I think together we can make amazing changes! And you will get the credit and the advertising for potential customers.
Angela, have you ever heard of, ” The food chain”? When I let my cat out , some people tell me that it may get taken away by birds of prey or wolfs, wild dogs or other. I still let her out. Why? I’m not going to clip her nails and leave her defenseless. She is part of the food chain. They have abilities to protect themselves and also to hunt, forage or gather food. All animals no matter where they live are made that way. For every hunter there is a hunted and the hunted is sometimes the hunter.
I love all animals but not one over the other. They all have the right to prey and be preyed upon. Birds are not helpless, Their beak is a powerful tool, as well as their talon and they take flight. For every bird a cat catches there are thousands that fly away. More birds are killed by cars and planes then cats. The cats prefer rodents and fish but any small animal including lizards will do. Your not going to defend lizards too, are you?
Lawrence J. Ellison President, Jodi Watson, SVP,
Greetings. In your recent press release comments about “Accelerated Growth Plans”, does that mean petco as a company will double (even Triple) charge credit card purchases? Then deal with argumentive & suspicious customer service managers like “Michelle” to explain bizarre collection practices. My recent online purchase was one of your targeted scheme practice, to date I have not given refunds to my initial purchase of $46.55 total purchase, and additional $29.45 charges to my credit card.
standingcourage, Ex customer
Petco And Shoreline Veterinary Hospital Showed True Colors By Denying Greyhound A Chance to Survive Pit Bull Attack.
by Oliver West
March 7, 2016
March 6, 2016, 9:58 a.m., a brisk morning in front of the multi-national corporation known for A-Z pet products, grooming, nail care and vaccine and heartworm testing clinics provided by their subsidiary company named Vetco. Several pet owners and their pets waited for the doors to open for the Sunday clinic but instead were witness to an vicious attack by a pitbull mix who targeted a greyhound named ‘Tommy’ and began ravaging the gentle dog as pet owners feverishly kicked the pit bull in attempts to get it to release it’s powerful jaws from the now weak and bleeding greyhound who sustained multiple injuries in the matter of seconds.
The greyhound’s owner, Ronni Mandell of West Haven, Ct., a long time customer (since 2000) of Petco and it’s clinic that provided more affordable vaccines and heartworm testing than most veternarians but now she is re-thinking about ever using them again. She has a female greyhound at home, who needs the 6-1, which Tommy was to receive had the incident never occurred.
After the attack, Milford Police were summoned to the scene and the officer interviewed pet owners/witnesses, the couple about their pitbull who allegedly slipped out of it’s leash, collar and also got out of the car before proceeding to attack the greyhound, then concluded talking to Mrs. Mandell, who was visibly upset and heartbroken over the incident and pleaded with Petco for their support in the matter but to no avail as Petco Store managers and associates didn’t even assist nor were they concerned over the attack.
Mrs. Mandell and Tommy were driven to Shelton, Connecticut to the Shoreline Animal Hospital by a Vetco employee where Tommy was immediately cared for and it was determined that the wounds were much more serious than expected. His face was savagely chewed and mangled with a tooth hanging, his leg showed bite marks but most distressing were bites and deep gashes in his chest area where it was discovered one lung collapsed and the other lung filled with air due to many deep puncture wounds and tears from the power jaws from hell. Mrs. Mandell was then told that he would need a lot of care and a hospital stay amounting to several thousands of dollars with NO GUARANTEES due to the seriousness of the wounds but at least attempts could be made to give him the best fighting chance but without a caring corporation to come to his aid, the owner was left with no other alternative but to give the order to put ‘Tommy’ down. Shoreline Animal Hospital was somewhat courteous but they wouldn’t continue working on Tommy without money and after given the permission to put Tommy down, which Mrs. Mandell didn’t want to do, they said they would need the $300.00 for cremation procedure before it could be done. In other words, they would hold the body ransom without payment.
Mrs. Ronni Mandell is somewhat thankful for the few good people of Vetco, the many concerned customers and the Milford Police Department for their concern and caring assistance but as far as the big players that really counted, she condemns all of them for leaving her and Tommy out in the cold and who have left an indelible horror in Mrs. Mandell’s memory of this event where compassion by corporate charlatans who profit as caring pet suppliers and medical professionals was non-existent.
The owners of the pitbull, Mr. and Mrs. Francis Krugel of Shelton, Ct. say they will pay the medical expenses, but given the facts of no leash, no collar and loose in the parking lot doesn’t add up and it adds further darkness into the mix. An investigation of the owners and testing of the dog must be done and the fact that this dog has tasted blood from it’s prey and now may be a full-fledged predator or has been one in the past who could bring harm to other animals and children.
A loss of a beautiful and loving pet is hard to recover from when illness strikes but this leaves lasting, horrible images of a pet being mangled right in front of you is going to be truly difficult for Mrs. Mandell to get over.
The ironic thing about this entire story is that Petco often sponsors Greyhound Adoptions with Penny Zwart of ‘Pups Without Partners’ and ReGap of Bethany to place retired racers in good homes. Tommy came from ReGap but Penny also knew him well and everytime he saw Penny he went crazy with excitement because they also had a togetherness bond-she nursed him back to health in the past before his adoption by Mrs. Mandell. Yes, Petco excels with putting on the bottom line corporate front by giving very little and increasing the bottom line a lot. Both Penny of Pups and Eileen of ReGap should be commended for constant dedication in what they do.
Be careful and be wary of using these businesses in the future, they are not what they seem, especially in unforseen instances like this, they are not willing to band together to help.
Contact:
Mrs. Ronni Mandell
(203) 745-XXXXX
I have always shopped at PETCO for my animals and usually am satisfied. Until today happened. I have a lump in my throat the thought of today. My husband and I took our two German Shepherd puppies to get trained at the store in Grants Pass, Oregon. We were told there would be only one other dog when I mentioned my puppies haven’t been socialized yet and never been out of our home since we brought them home. We get there today and find out it’s adoption day. They forgot to mention that when we scheduled the class. I am so mad because my poor little girl was so scared, she peed herself. Too much going on and they didn’t even THINK to warn us. Then we tried to get our money back and they refused. We asked for a manager, he refused us too and everyone tried to talk us out of it for awhile. Finally, a second manager came out and told them to refund us our money. I don’t know if I can look at PETCO the same way again. My puppies were seriously shaking. I am heartbroken. Is this how you guys handle your business? If so, I’ll go elsewhere.
I just had a similar experience with Petco Manager in the Monterey CA Store. Mine was with a groomer and then when the manager called me he just escalated my experience to an even higher level of dissatisfaction. I am taking it to corporate just because they need to know and have better trained personnel!!
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I went to the store: Petco, at 7333 Buffalo Rd, Des Moines, IA 50324
(515) 223-7785, to purchase a 5-1/2 year old male, cat, as an act of rescue. I was told to fill a form, which I explained what happened to my other cat at the hands of a man that put a pit-bull-mastiff upon him. It killed him, and the police were helpless.
I was so distraught, I sought another, like him and found it at the store indicated. I went to the managers and said, “Has anyone bought him?” They said no, he’s been locked in that small box for three months. I said, “I’ll take him, how much do you want?”
“Oh,” they replied, “we don’t sell the animal, a third-party vendor does that.” I applied and they rejected me. I have a surgeon, testimony and many other references. Then I found this woman, who keep the animals ‘stuffed,’ in crates, day and night, despite the risk of fire, didn’t trust the fact it might happen again. She didn’t meet face to face, this is from a paper I submitted, also I didn’t know Petco parcels out these money-making schemes to Animal-Slavers, as my cat selected was found with collar, yet no attempt was made by this ‘vendor,’ to find the owner, but degaussed the ‘chip,’ and reprogrammed it.
This form of theft, then resale, while stuffing the cats into unhealthy conditions for days, weeks, months at a time is Petco ‘Policy,’ for making money.
I’m doing a play, about lost and abducted animals, captured and re-sold by corporations that wish to join against this practice of ‘contracting slavers,’ to do their dirty-work for them. I will recommend Petco be on the list of those companies we do no support as suitable for ‘Animal-Rescue,’ efforts. Others will be welcome sponsors, and it costs no money to join.
Thank you,
Michael
West Des Moines, IA
I am herewith filing a formal complaint against a woman by the name of Cary Oliver. This woman works as a “groomer” in PETCO store located on 65th Infantry Avenue in Rio Piedras, Puerto Rico. This woman is an abuser, and does not know nothing about grooming dogs. I took my dog to have her nails clipped and this woman cut my dog nails and my dog was bleeding profusely. As a result of this woman negligence, my service dog acquired a fungus on her nails. I want immediately someone from PETCO headquarters contact me at 787-392-XXXXx.
Rosa M,Arsuaga
I have tried to call your corporate office now for two days I have been transferred to the Philippines both times. I do not understand why you are giving american jobs overseas .I have been a consumer buying dog food and other items in your store for many years.. reason for calling is that I get online coupons daily from your store yet not able to use at the neighborhood Petco store , on line only Now I am totally discussed that your company is outsources jobs overseas .. and by the way they lied saying they were in San Diego when I asked “oh yes we are in the Philippines ” You list yourselves as Forbes Largest American Company REALLY!!!!