PC Mall was founded by brothers Sam and Frank Khulusi in 1987 as Creative Computers. The company was a mail-order catalog company with products being advertised in catalogs and ordered over the phone.
This first catalog featured one brand of computers, the “Amiga” made by Commodore International. When Commodore failed in 1994 the company began to sell Apple computers.
In 1995 PC Mall expanded its product line to include PC Wintel products.
In 1997 the company acquired Computability and Elek-Tek, both of which dealt primarily in PC Wintel products.
In 2001 PC Mall acquired Wareforce, and in 2002 Club Mac.
PC Mall changed its name to PCM, Inc. in 2012.
The company now has 10 operating segments, which range from PC Mall Sales, which provides IT products to small and medium businesses, to OSRP LLC, which provides marketing and customer support and is based in the Philippines.
Today PCM has 2,500 employees and had $1.37 billion in revenue in 2010.
PC MallPC Mall was founded by brothers Sam and Frank Khulusi in 1987 as Creative Computers. The company was a mail-order catalog company with products being advertised in catalogs and ordered over the phone.
This first catalog featured one brand of computers, the “Amiga” made by Commodore International. When Commodore failed in 1994 the company began to sell Apple computers.
In 1995 PC Mall expanded its product line to include PC Wintel products.
History
In 1997 the company acquired Computability and Elek-Tek, both of which dealt primarily in PC Wintel products.
In 2001 PC Mall acquired Wareforce, and in 2002 Club Mac.
PC Mall changed its name to PCM, Inc. in 2012.
The company now has 10 operating segments, which range from PC Mall Sales, which provides IT products to small and medium businesses, to OSRP LLC, which provides marketing and customer support and is based in the Philippines.
Today PCM has 2,500 employees and had $1.37 billion in revenue in 2010.
Boooo! The employees and upper management at PC Mall are a bunch of lame brains.
RE: Order no. W9588209
Order no. S8438786
I placed an order for an iphone 5S on December 25, 2013 and received an email December 28, 2013 that the order was cancelled. I called on January 6, 2014 and was told that “I”, the customer had cancelled the order. I assure you I did not. I was told by the customer service representative, Jillanne Opena, that we could place the order again while I was on the phone and we did so, entering credit card information and such from the beginning. On January 17, 2014 I received an email saying the the order was once again cancelled. I called Macmall, and spoke to quite a few representatives. A few reps said that the phone was only available at your retail stores. I assure you they are not. I had called the stores after the first cancellation. They do not carry it. The third rep I spoke to on January 17 was Jillanne, the rep that I placed my second order and she said that the phones are not instock and will not be coming in.
I don’t know if it’s just me, but ordering a phone twice and having reps assuring you that the phone is in stock and then told a plethora of other stories doesn’t seem like good customer service. I have been jerked around this entire time and with little regard to what this has done to me and my business. You advertised a phone and you failed to deliver it two times. I don’t know if this is a bait and switch technique but it sounds like it because you could have removed the phone from your site after the first time the order was cancelled. You keep advertising the same phone with the same price. You have iphone 5S phones available that are compatible with T-mobile. This is what you promised and this is what you keep failing to deliver. If MacMall does not deliver on the iphone 5S I will take further action.