Payless Car Rental was founded in Spokane, Washington, in 1971 by John Netterstron. What began as a local car rental service, quickly became, under Netterstron’s leadership, a franchise with more than 100 locations by 1987. The company purchased Holiday Rent a Car that same year. Payless was the first auto rental company to operate an automated central reservation system.
Payless Car Rental was purchased by Avis Rent a Car in 2013 and now operates as a subsidiary of this company. Today, Payless Car Rental has more than 80 locations in 20 countries, and an estimated 10,000 vehicles.
In March of 2009, the company was added to Expedia’s group of preferred vehicle rental companies. The company also offers service through Orbits, JetBlue, Travelocity, and Priceline.Com.
Payless Car Rental was founded in Spokane, Washington, in 1971 by John Netterstron. What began as a local car rental service, quickly became, under Netterstron’s leadership, a franchise with more than 100 locations by 1987. The company purchased Holiday Rent a Car that same year. Payless was the first auto rental company to operate an automated central reservation system.
History
Payless Car Rental was purchased by Avis Rent a Car in 2013 and now operates as a subsidiary of this company. Today, Payless Car Rental has more than 80 locations in 20 countries, and an estimated 10,000 vehicles.
In March of 2009, the company was added to Expedia’s group of preferred vehicle rental companies. The company also offers service through Orbits, JetBlue, Travelocity, and Priceline.Com.
This is the most unprofessional rental car company I have ever had to deal with. We forgot sunglasses in a car and I called to see if anyone found them and the lady hung up on me and insisted that they dont have them. I know for a fact the glasses are in the car.
This place is so unprofessional it’s a joke. I had a reservation for 6/24 @ 6pm and I literally had to wait in line for 2 and a half hours for whatever reason they were going through with no cars… This was at the Phoenix sky harbor as airport location… The saddest part is this is my home town where I live. So when I finally got up to the counter they were putting everyone in a sub because they didn’t have what we ordered. I made my reservations through Expedia and my total was 246 for the week for a Hyundai sonatas. They put me in a Hyundai Santa can SUV. When I dropped the vehicle off I rented another that day on the 7/1 due back today. s I’m checking my account to take thia vehicle back and get another one today payless charged me over 400 dollars for a reservation that was 246.00. So now there’s a open case to see why they charged me a few for something I did not reserve. It’s not fair and had I know this then i wouldn’t of rented the one I have now… I now know if you go through a 3rd party pay through them also that was my mistake the first time… I’m going to take this back tomorrow until I get some resolution… This company needs some serious intervention and ceos who are going to do right by their customers instead of trying to see how to make an extra dollar…
Their customer service is completely incompetent. No one knows that they are talking about and you will get different answers on the same situation depending who you are talking too. None of the cooperate numbers work and they will connect you to numbers that are no longer in service. Renting from this company has been the most exhausting experience I have ever had to deal with and I cannot wait until I drop this car off so I can be sure to never give them another cent of my money ever again.
Thanks for letting us know the site was out of date. The phone number and address have been updated.
I rented a car in Las Vegas in March 2022 . I have been lied to by 3customer service representatives. One rep. told me that half of my deposit had been returned until my bank informed otherwise. I have now been waiting 6 months for a refund. I have NO other alternative but to sue for my monies. A D I S S A T I S F I E D ‼️‼️‼️‼️‼️‼️Business owner
I rented a car at Payless in Orlando Florida 01/29/2020 thru 02/11/2020 and was returning it in at the Fort Meyers airport . My flight was at 8:20pm the last flight to Chicago. As i went around the airport 3 times there was not signage at all for the drop off for Payless. I when into the other rental cars and no one heard of Payless at the airport they told me they where off grounds. I called the number on my rental agreement for 30 minutes and finally got thru and they gave me a address off sight that nobody was at. I missed my plane so i had to get a hotel room. Once i missed my plane. i when into the airport to the rental desk and asked for the manger Tanner. This guy was the most ignorant arrogant guy i ever met and when i told him my story all he did was say there’s a sign there’s a sign which there wasn’t and he can’t help me. Never once did he say i’m sorry you missed your plane. I have my own company and if one of my employees handle a customer like this it would be his last. I just got off the phone with his boss Erica and she had no sympathy and denial of the whole event. She said she would talk to him really. i have pictures to prove this but there is no getting a hold of the corporate office. Its sad that they don’t appreciate the customers without us there is no Payless and from what i’m hearing it won’t be long. i hope this gets in the hands of corporate.
Call the corporate office number in our listing
I reserved a car from Payless in Phoenix months in advance. I made the reservation through the Southwest Airlines website, so Payless knew exactly when I would be expecting the rental car to be ready.
We arrived at the Payless desk and there were 3 on staff at the counter, with a line of people waiting. Nobody was working. Nobody said anything. Very strange. Finally, after about 5 minutes of NOTHING, I spoke out from the line, and said “Excuse me, what are we waiting for?” One of the staff replied “Cars. They’re not ready.” I asked when would they be ready and the reply from staff was 30 minutes or so. Really? Are you nuts? After about another 5 minutes, I got up to the desk. The staff person asked me for my information, and I said “Wait a minute. Are the cars ready now?” She said NO! So, that was enough for me and I cancelled my reservation and left. That was the strangest, and rudest customer service I have ever seen, not to mention THE CARS WEREN’T READY??!! I took my business elsewhere, and will not ever return.
On 09/02/2019 I arrived at San Jose Airport and was taken by shuttle to the rental car location. My reservation through Expedia.com was for 3 days and I declined the insurance because I have AAA and USAA. When I get to the front desk, Enrique saw my reservation and told me “in my country you have to have the premium coverage”. I told him that I declined it and he said “yes I know but in my country you must have premium coverage or you can choose the liability”. I asked even if I declined it, he said “yes, in my country you have to have premium or liability, the premium is a $300.00 deposit and the liability is a $3000 deposit”. I felt forced to accept it under duress, there was no taxi near to go back to the airport to use another rental service. The took the deposit out of my account, plus 4 times my reservation amount plus an additional 10 dollars 4 days later. I have yet to receive my deposit, I am told a different story why each time I called. They justified the Enrique’s tactics and no one has told yet why another $10 was taken. I would like for someone in corporate to contact me because the customer service reps has no idea how to contact your office or how to answer my issue other than “I will escalade this”
Hi my name is Sabrina and rented a car on 7/10/2019 from the O’hare airport
I am extremely upset I had a bad experience with your company. I have used you guys in the past with no problem but this last time I was not happy. I was going to yelp about it but decided not to thinking that I’ll give them one more try and see how it goes. I understand you guys deal with alot of complaints and I am not trying to be rude about anything until I get a letter in the mail that you guys are charging my account 217.41 for replacing a donut tire on my car. I went to Chicago to see my daughter graduate from the navy rented a car from you guys. The next day we leave and we get a flat called your customer service office letting them know what happened and that we are on the side of the road they stated that they will send some one out since there were tools to change the tire. I asked what was the charge for this they stated we no longer charge to change a tire. I asked are you sure if so I would pay now they said no mam we don’t charge. After that they directed us that once the tire was changed to bring in the car to replace it. Waited an hour for assistance they changed the tire, we took that car in once we got their told the gentlemen that all we are doing is switching cars. The gentle man stated here you go handed me a ticket and stated to go inside and they will take of it. I go inside handed the ticket and they stated the amount that was going to be charged to me. I asked them why I owed money if I still need the rental car seeing that I rented it for 3 days. They stated that who ever gave you this ticket closed you out. I started to get frustrated they were trying to figure out how to fix this had to get upper management to get this fixed. Finally they figured it out gave us another car as we load up in the car a man came up to us and said wait this is my car we looked at our car number and they were the same, so we had to go back in and figure things out at this point I am mad trying to hurry up and get this figure out we were late getting out tickets for the graduation. Before leaving I asked what was going to be charged to my card they stated nothing more then what was first quoted to you. We get back home look at my account and that was true they only took out was originally told me. Now a month later you guys want to send me a letter saying I owe 217.41 for changing a tire? I would have had no problem paying anything at that time of the issue but now you guys want to bill me a month later and when funds are short. I called your customer service line seeing that this statement stated that they will charge my account a week from when the statement was sent which mean its scheduled to come out today and customer service rep told me that he will submit a ticket i told him the urgency seeing that my card is scheduled to billed today. I asked him if there was a corporate number I could call about this. Gentleman stated no we have to go through this way or you can email. Then stated good luck if you on getting called back you’d be lucky if you actually get a call. I was like wow this is how people get treated. I would definitely appreciate a call back in regards to this whole issue. I have seen a lot of negative reviews and none of ever being responded back to.
Please give me a call back
805-204-XXXX
NOTHING BUT THIEVES! KEEP TAKING MONEY OUT OF MY BANK! 1 MONTH AFTER MY TRIP! CAR WAS FILTHY, SMELLED, NOT A FULL TANK OF GAS AND DENTS AND SCRATCHES EVERYWHERE! CUSTOMER SERVICE.. .. IF THAT’S WHAT THEY CALL IT, LMFAO. PROBABLY WOULD HAVE RECEIVED MORE HELP FROM ZOO ANIMALS!! BARELY SPOKE ENGLISH, SOME I DON’T EVEN THINK WERE COHERENT!! ! WTF! REPORTING TO THE BBB!!!!
I will post this 101 timesDO NOT RENT FROM THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!!!. Res# 09510200-US-0
I rent a car for less than 24 hours at the Dallas Airport. I was a 1/2 mile from the return terminal. Had a flat tire. Walked to the terminal only to be told I had to walk back to the car and call Roadside assistance! What? I’m female traveling alone and I am going to walk back 1/2 mile to the car. I made several phone calls to Payless with no help at all. The jerk at the desk wouldn’t even help me! It’s your car! No concern at all. After getting the flat tire , being jerked around the car, bounced off the curb and wrenched my back! And you want me to walk back to the car. Somebody has got to stop these people! A supervisor at Roadside spoke to a MGR at Avis who was advised to take the key and their driver would come and get the keys from him and tow the car to the lot. I get a bill from Payless and what the rental should have been is $24.99. The new bill was $336.00! I have called 4 times with no resolution. No phone call back. Very rude customer service people. They told me I had to prove the car was returned? What.
You paid Roadside to pick up the car but I guess at that point they didn’t need proof the car was returned> Do you always pay a towing company if there is no proof the car was returned? Ugh . They will not refund my money, will not talk to me! So frustrating. And the looks from the reviews I’m not the only customer who gets F’kd. I promise I will go to every media option and make sure my voice is heard over $336. I think all of the renters who have been screwed need to get together and sue this company I wonder how many lawsuits it will take before Fred Lin looses everything!
You will never receive my business again or anyone that I know for that matter, if I can help it. I am still sitting in a hotel waiting on a replacement car in Palm Springs because the Nissan Rogue I rented blew a head gasket. My son and I sat on the side of a highway between Barstow and Needles, Ca for 5 hours! Payless could care less. They even blocked my number so that when I called the office in San Diego it sent me to voicemail. How are they still in business. To top off an already horrible day they sent myself, son, tow truck driver and piece of crap Nissan to Palm Springs where a replacement car was supposedly waiting. There is even a Payless in Palm Springs. Unfortunately, I do not have enough available credit on my credit card to rent another car elsewhere. I want a full refund and a car NOW! Thanks for ruining my weekend Payless. The least you could do for customers is try to give a sh*t…..
Please direct this review to:
Fred Lin, Chief Executive Officer
Richard L. Stevens CPA, President and Chief Financial Office
Les Netterstron, Founder
Michael J. Harley, Chief Operating Officer
RE: Horrific Customer Service, Roadside Assistance and Follow Through – FULL Credit Requested
Gentlemen,
It is very disheartening to have received the worst service in my personal and professional life from Payless Car Rental.
Background Situation
On February 10 at 9a I went to load my luggage in the rental (Ford Fusion Hybrid, White which I picked up in San Francisco CA and drove to Ukiah CA) to find it had a flat tire and no spare! I contacted roadside assistance immediately to report the situation at 9:30a. The gal, Ashley, advised:
— that someone would be along in 2-3 hours to tow the vehicle.
— And that Payless would arrange to have a Lyft driver take me back to San Francisco. What? I was not going to be given the option of another vehicle or a tire change? I had stops to make and family to see before returning to the airport in San Francisco for a 7p flight.
There is no way I would agree to spend three hours in a vehicle with a Lyft driver! I get car sick; and three hours with someone you don’t know was a very scary thought. So much could go wrong. So, I made arrangements for a friend in the area to go out of their way to get me back to the airport!
Current Situation – Today, February 15 – FIVE days later!
Customer Service contacted me today asking why the vehicle had not been returned as contracted on February 10 6pm return. HOLY COW!
— I immediately contacted the Hampton Inn Ukiah where I had left the car on Sunday Feb 10 with the keys hidden where roadside assistance had advised me. Sure enough, the vehicle was still in the parking lot!! THANK GOD. Clearly the right hand was not communicating with the left hand.
— I contacted Roadside Assistance and asked for the situation to be escalated. After several excuses including “we are newly trained employees” and “we handle more than Payless”, I said no more excuses – just take the necessary action and get the car picked up! After 25 minute hold time, Jasmine returned to the phone and stated she had contacted five companies and none of them were in a position to pick up the car. She advised she would continue to go down her list to find someone to tow the car. She wanted to put me on hold again – and I said NO – YOU Jasmine will call me back when the situation is resolved!
— Not trusting your roadside assistance team, I reached out to the facility where I rented the car (San Francisco Airport). Mr Robert St. Laurent pulled up my rental agreement number (310766050) and knew from customer service (not from roadside assistance!) that the vehicle was reported to have a flat tire.
— Mr. St. Laurent and I agreed to give Jasmine her requested 90 minutes to get back to me with the solution (3pm PST). If she does follow through as stated, I will then contact Mr. St. Laurent. If I have not heard back from Jasmine by 3pm, I will contact Mr. St. Laurent and he will take the matter into his own hands to retrieve the vehicle.
— Bottom line, Robert St. Laurent was seasoned enough to act quickly and calm my concerns. And agreed to my request for a credit once the vehicle was delivered to an approved facility.
Gentlemen, the training across Customer Service and Roadside Assistance needs improvement. The broken english, the telling tales and excuses that customers should not be burdened, the follow through – all need improvement.
And please find a way to have roadside assistance follow up to ensure vehicles are picked up; and to communicate with customer service the situation. It was heart dropping to have Payless think I had not returned the vehicle!
Best regards,
Sad Customer who will likely never rent from Payless, Avis or Budget again.
On 1.17.19 I rented a car in las vegas. Upon arrival at their location in vegas I was told they required one hundred dollars cash deposit. Part of the money 39.99 would be used for gas upon return of the car and the balance would be reimbursed on my card. When I didn’t receive the deposit I called and was told they didn’t take cash deposits. I tried for three days to call the vegas branch manager, left messages etc. have yet heard back. I ended up paying $520.00 for a car that was supposed to cost 380.00. I e-mailed customer service and was told they had no record of me renting a car. If anyone else has been scammed by this flakey, thieving, a-holes please email me wally @wallymorris.com and lets file a class action lawsuit and hold these thieves and scammers accountable for their actions.
Hey Fred Lin – F**k you and your s-hole company called PAYLESS care rental in Austin Texas. Let me put this in perspective for you… If your goal is to win the WORST customer service – you get the GOLD!!!
I’m a nurse and I only hope you and your loved ones get the same treatment someday when most vulnerable. You’ve got my email so let’s see if you care enough to inquire and make iwhat happened right or your the loser I think you are and do nothing about it! I’m guessing you’ll do nothing based on the previous reviews and you satisfaction score of 1.7 out of 5. Seriously dude – man up and take charge of the a-holes in the customer service center.
On May 20, 2018 I rented a car for 7 from Payless Car Rental for the first time. Five(5) days into the rental on my way to see a very important client the car started wobbling while I was on the freeway. I pulled over and low and behold I had a blown out tire. I called Payless and was advised that they would send someone out to tow the car to the nearest airport . I explained to the lady that I had an appointment I couldn’t miss and was told the truck would be there in 79 mins. The tow truck got there 4 hours later. A police Officer from the Richardson Police Department came by and offered to change the tire for me and was extremely surprised that the car was not equipped with a spare. To date I have not gotten a refund for the 3 days I didn’t have use of the car and I seem to be getting nowhere with the customer service team for this company. I am extremely disappointed in the service to valued customers!! I urgently need this matter resolved. My next step will be to reach out to the CEO
Good luck …
Did you read these reviews and this company’s rating???
Fred Lin appears to be a loser. He obviously doesn’t have a heart or soul. Maybe the wizard of Oz might be a better choice to reach out too.
I leased a car 4/11/2018 from Hartsfield Airport. I received excellent service. I returned the car on 4/15/2018 and again received excellent service. I received an automated email from Ed Taylor the area Vice President and completed the survey expressing how happy I was with the rental. Today on 4/25/2018 I learned the deposit is still on hold from the rental listed above. The representative tells me that he will start the release of the hold but it may take 2 weeks to receive my funds. This is ridiculous and I hope that the rep was incorrect witht his information. Since I am needing to rent a car a in a few days and Payless should not be able to hold a deposit on a car that has been returned.
On Jan2, 2018 I rented a car for 1 day at SMF. I came into town from PHX for the day to see my sister’s grave. I picked the car up at 926am. I was given a blue Hyundai Sonata. I did a complete walk around, everything seemed fine. I drove out of the lot and down the road and the tire pressure light came on. I was already running late and could not turn around so I flipped the menu on to see the psi. All the tires were at 40psi except for the front left which was at 30. I drove up the road and put air in the tire which cost $3.00. I then continued on my way to Fairfield. The light came on again. I pulled over and tried to call road side assistance but was put on hold forever. I put another $3.00 in air in the tire. I made it to my nieces in Fairfield. The tire was losing air fast. I called the customer service number at the bottom of the rental agreement, nobody answered. I tried calling another number on the agreement, the lady was rude, she said that she was a Budget rep and could not help me. I said then why is your number on the rental agreement for Payless…she hung up. I tried to call road side assistance again only to be on hold forever. I called another number and got through. She said that I would have to take the car back to where I rented it. I told her that was over an hour away and can’t I just exchange it at a local rental place. She said no.
I had neck surgery and cannot lift anything so I drove the car over to the nearest gas station and put another $3.00 of air in. I then drove to Firestone. Told them what was going on and they changed the tire to the spare tire. He said it was not safe to drive with the spare donut tire on the front so he placed it on the back and put the regular tire on the front. I then loaded my kids back up and drove 46 miles back to SMF. I filled the tank before returning the car as to not be charged with gas. When I got to the desk I spoke to the agent Tony and told him what was going on. He said no problem and gave me another car. He said to make sure to speak to the manager when I brought the car back the next day so I can get reimbursed.
I was finally able to get on my way at 315pm, 6 hours after I rented the car. I spent 6 hours of my 1 day in SMF on the phone being hung up on or on hold with your company, stopping and putting air in the tire 3 times at $3.00 a pop, 2 hours round trip driving the car with the crap tire back to the airport, waiting at Firestone for them to change the tire, $10.00 to change the tire and $12.00 in gas. I returned the car the next day and spoke to the manager. She did not seem to care but reimbursed me the $10 for the tire at Firestone.
I received a letter from Payless dated Jan 22, stating that I am being billed $155.00 for the tire. I called customer service and the agent Siseral said that he will have someone call me back within 72 hours. Nobody called. I am NOT paying for the tire as I did not damage the tire. It was leaking air not even 5 minutes out of the lot. Had I known that the tire was that bad I would of turned around and returned the car. I was already running late and trusted Payless car rental to give me a reliable car which was not the case. I am not sure if your lot people just put air in the tire to re rent it again or what but the damage was there before I even sat in the car. I was not compensated for my trouble, time, and cost of air or cost of gas driving 100 miles round trip to bring the car back to you. I am not paying for the tire.
All of this could have been avoided if you would of answered your phones the 10 times I tried to call or if road side assistance would of picked up. What is the point of having road side assistance if nobody ever answers?? I have read several hundred horrible reviews about your company online. It seems that I am not the only one that this has happened to. I only wish I would have read these before renting from you. My whole trip was ruined due to your negligence. In town for 1 day visiting my sister’s grave and I have to deal with this then and now??? I will be forwarding a copy of this to your corporate office and also filing a complaint with Consumer Affairs. From the looks of it you are trying to scam your renters for gas, charges and unnecessary fees. I want this charge removed from my bill immediately. I also want email or written verification of receipt of this letter and verification that the charge claim has been removed.
Thank you
Michelle Knoettgen
As a frequent traveler, I guess that I had never had the unhappy experience of renting from Payless before — or they used to be OK and now they are awful. I rented a car from Payless through my Southwest ticket roughly month before my trip. I will NEVER NEVER rent from them again. I tried to call the corporate office (and no surprise here) the phone number is a non-working number!!! First off, I did not get the type of car I wanted and that I reserved. When I went to try and rectify that – they said that was what I was getting. So fine. I went our to get the car and lo and behold some guy was driving off in it! Did they double book it ! ? ? I went back they gave me another car and I had to wait one FULL HOUR for the car – meanwhile people who came in after me were getting cars. They were giving us a number and a driver came up with it. I had number 10 and when 10 finally came, someone else also claimed it. By then I just jumped in and took it. The employee who was outside said “go ahead” since he had heard my sad tale of woe. Besides the fact I had to wait every time for service, when the apparent affiliates of Avis and National had employees just sitting there doing nothing – until the Payless person engaged them about all the problems. Mind you the price was a couple of dollars less than the other offers – not a great savings. To top it off, when I returned the car I was billed for $9 more — not a big deal moneywise, but why? I had no extras. The price I had agreed to was bottom line and I still have the deal on my computer. I drove the car less than 200 miles during the week and returned it full of gas. To top it off the employees had no customer service skills whatsoever – no apologies (as if) and blank stares into the room. I am going to try and see what Southwest will do as they are reputable. I will do my best to ask them to delete any Payless “deals” when they do add ons.
Thanks for letting us know that the number listed was out of order. We have updated the site.
Payless has horrible customer service. I tried to rent a car twice this month (December 2017) only to arrive at the airport to be told that they didn’t have any cars available. What? How can you be a car rental company and not have any cars?! I had a reservation, but that didn’t help. I was told that I would need to wait at least an hour and a half. This is unbelievable! I am posting my experience on social media to warn others about the company. This is tacky!
I have been a committed customer for nearly a year until this October. I prepaid for a rental on Oct 8th and upon arriving at the Hobby Airport location in Houston Texas I was informed a credit card had to be used to pay for the $100 deposit . Because it was such short notice I was unable to make the deposit payment due to not having a credit card, I attempted to make payment with my debit card and was turned away. A few weeks down the line I requested a refund through “Customer service”, after realizing I never received refund I requested one for a second time. I received an email with a thread conversation between myself and two reps one whom indicated it could take up to 10 days to receive refund. After replying and questioning why the process would take so long I was informed the initial rep I requested the refund with never submitted the refund request. I then received no additional response stating it would take 10-15 IF my refund was approved. I never drove that damn rental and now they want to tell me IF my refund is approved I still have to wait another two weeks. Customer service is HORRIBLE here and communication between personnel is even worse. Here’s a tip: whomever handles the website should create some sort of alert that informers customers about credit card policy for deposit and secondly personnel needs to be trained better. I WIll never rent here again.
I rented a car from them and have had a number of problems. I keep getting the run around and told I have to go to one of there locations. The car came dirty on the outside, a dirty rear deck and window, low on gas, no floor mats, no registration so Could get a visitor parking pass in Boston, and to top it off. I drove from Augusta GA to Boston with low air pressure and no spare tire at all. So if u would have gotten a flat in the middle of the night, I would have been stuck waiting for an office to open. Needless to say I feel very unsafe driving this car and plan to return it early.
I rented a car in Austin, TX. The representative had a charge for fuel and I told her that I would return the car full and did not want to prepay for fuel. She indicated that I would not be charged if car is returned full. When I returned, the guy checking me in said you have a fuel charge. I cannot take it off you have to go to the counter. I didn’t have time as I had a flight to catch. I called the next day and had to create a ticket for reimbursement of the fuel charge, I had to send in my receipt for purchasing gas a a copy of the rental invoice which indicates the car was return with gas gauge on full. I have since sent several messages and still no response or refund to my credit card. I returned the car on September 6 and it is October 6, 2017, one month later and no refund. This is the worst customer service ever. I will never, never, ever, rent through Payless again.
I was in Maryland to attend a wedding ceremony. Then the misfortune of renting a car from Payless.The car was good ,my stay excellent. The total rent period was from Friday 14th of July to Monday the 17th which cost me $113 after initial deposit of $250 , on the 17th I returned the car and after inspection was given a recietpt in anticipation of my reimbursement.On the 19th I got full reimbursement of $136 .Transaction closed.Then on the 25th of August I discovered that Payless car rental got into my bank account and took out $73 in two trenches of $42 and$31.I called them they will not pick up untill I got in touch with their corporate office in Florida.At the end of it all they said I damaged their car with paints but they had to wait for almost 22days before pilfering my bank account.I was to contact claims but the guy in charge said he doesn’t understand what I was saying.Its not about the money but the impunity and the brigand mannar the company goes into against the public.
I rented a car in lax on July 31. Car had to be exchanged because car would die at every stop. That went well. We’re waiting employees were saying they were hungry. From the goodness of my heart we gave them a dozen nothing bunt cake cupcakes – 2. Everything was fine. We noticed we left my 6yrold granddaughters Disney pick princess strap purse. With her hard saving money of 134.00 plus . You can’t call no one ansewer the phone. You go to the office Lost and found is close. And they don’t know her number. Yet you got a lot of employees not agents standing around. Doing nothing and one agent doing payless and 5 doing fox. Where is your Lost and found. Please contact me.
I rented a car at the San Diego airport on July 19, 2017 for my husband through hotwire.com. The two guys are the counter were uncharacteristically friendly, asking all kinds of questions about our trip, and engage each customer in long conversations even asking for photos of previous trips on cellphone. One gets so wrapped up in this friendliness that when it comes time to sign up the paperwork, we didn’t check what deal we were given… instead of paying $209 for the car I reserved, the charge on our credit car is $500! The person at the counter even said that he had given us a discount, but didn’t mention the $300 difference at all. My guess is that they work on commission…
I understand I am to blame to not being more careful, but I want to make other customers aware of this situation because it’s wrong! I will certainly never reserve a Payless car again.
I do not expect any kind of credit, but want others to be aware and more careful.
The exact same thing happened to me on July 17,2017 in San Diego. I am going to report the to the Better business Bureau and find out what other legal agency oversees car rental companies. I was charged twice the amunt what I had reserved and also got the “discount” . What a bunch of scammers. They advertise low rates and then unknowing to the customer they charge more. Also, their printer conveniently was out of ink so my receipt was practically illegible. Now their corporate number is disconnected. As the old saying goes, the fish rots from the head down.
agree worst customer service i have even seen with a car rental company.
unable to get my receipt emailed to me, corporate say to contact location and location doesn’t pick up their phone….. HAHA what a joke of a company.. Never Again.
I was rented a car with no oil in it. Had to put oil in myself. Local office where rented does not answer the phone Told by customer service thst the corporate office does not have a phone. Worst company to deal with ever. Donot rent from them.
DO NOT RENT FROM THIS COMPANY. WHEN THEY MAKE A MISTAKE THEY REFUSE TO CORRECT IT CAUSING THE RENTER TO PAY FOR THEIR ERROR. THE CALL CENTER WILL NOT HELP YOU. ACCORDING TO THEM, THERE IS NO CORPORATE OFFICE, WHICH IS UNTRUE, AND THEY WILL CHARGE AN ExTRA $50 FOR THEIR MISTAKE.
I am being charged twice they say I pre paid twice. I only rented one car and they refuse to give me my money back for the car I didn’t rent. Why would I rent two cars? I got no help from you customer service and the local office was not willing to help me at all very poor customer service. It will make me to reconsider where I rent from next time. My next call will be to the BBB.
I am writing to all the people above my comment and any who may be planning to
Leave a comment after me. I have also had a problem with Payless and am attempting to contact their corporate office, which appears to be a problem, as listed above.
NOW I WANT TO TELL YOU SOMETHING VERY IMPORTANT WHICH IS THE BEST WAY TO GET THIS COMPANY WORSE THAN ANYTHING ELSE WE CAN DO ON AN INDIVIDUAL BASIS.
There are two federal companies who WILL follow up with any complaints and the more people who complain the more people these government agencies the more chances there are this agency can be closed.
The first and most important agency is the Consumer Financial Consumer Protection Bureau, located in Washington DC. Even though they are federal agency, they are very NON political and will take your complaint AND WILL INVESTIGATE. You can google them for website, phone # will be provided.
The other company is the federal trade commission, website is: FTC.gov.
PLEASE follow up as this is the ONLY WAY to get these disreputable companies closed down, Good luck! Barbara Pate, babsonherown at gmail.com.
11/20/16 I rent a car at Payless for a week. Heading home I heard clicking noise and exit in Moody Alabama. Pulling into Bojangle I found that I had a flat Looked on the envelope I called the roadside then called Payless. They said they will note it on my paperwork . after they put the small tire on I called them back saying I’m not going out of town with that donut, I’m turning around to get another car They changed the car and want me to fill out an accident report . I wrote that I had a flat which they credit my card for new tire and roadside service ($202.00) The new car they gave me sound like a motorcycle and shake when I get to 70mph I was so embarrassed with my family riding with me. I had to be careful cause I didn’t know what was wrong with the car . Never will I rent from this company . I now want to reach the corporate for cars not maintained . That car sound like front end alignment was needed
Budget will tell you one thing about your rental then they mess you around blinded so mad corporate I can’t get in touch with you !!!@@@
as of 10/24/16.. this issue has still not been answered..
On 9/10 I rented a car at Newark airport and returned it on 9/20.. I accidently threw away all the papers, and I contacted customer service for a copy.. Replies all say the same thing ( and there has been a lot of correspondence ), that they can not find my agreement, and need the reservation #. I keep replying that I don’t have the number, and they insist they need it to find the paperwork.. I have given them the date, and time of pick up and , and where it happened.. I find it very hard to believe that based on that info, the reservation can not be found.. Y’all didn’t have any problems charging my credit card.. and there are items on the invoice that I need explained.. I sincerely hope you can get to the bottom of this.. It is just outrageous.