On The Border Mexican Grill was founded in Dallas, Texas, in 1982. The company is a chain of Tex-Mex style food and beverages, best known for its fajitas, and a wide assortment of Margaritas flavors.
The company has more than 150 locations in the US and 14 locations in 6 other countries, as well as a number of franchises. The company was sold to OTB Acquisitions, LLC, in 2010.
On The Border Mexican Grill recently revamped its children’s menu and launched a new to-go lunch program that features $5 Burrito Boxes. Burrito Boxes come with a large meat-filled or vegan option burrito, fresh chips, and salsa. Shrimp burritos are available for an extra charge.
On April 24, 2014, the chain was once again sold to another private equity firm by the name of Argonne Capital Group
The company claims to be the world’s largest Tex-Mex casual dining chain in the world.
In February 2023, the company announced a new seafood menu with a crab fiesta plate.
On the Border Mexican Grill and Cantina maintains a corporate office in Irving, Texas.
On The Border Mexican Grill was founded in Dallas, Texas, in 1982. The company is a chain of Tex-Mex style food and beverages, best known for its fajitas, and a wide assortment of Margaritas flavors.
History
The company has more than 150 locations in the US and 14 locations in 6 other countries, as well as a number of franchises. The company was sold to OTB Acquisitions, LLC, in 2010.
On The Border Mexican Grill recently revamped its children’s menu and launched a new to-go lunch program that features $5 Burrito Boxes. Burrito Boxes come with a large meat-filled or vegan option burrito, fresh chips, and salsa. Shrimp burritos are available for an extra charge.
On April 24, 2014, the chain was once again sold to another private equity firm by the name of Argonne Capital Group
The company claims to be the world’s largest Tex-Mex casual dining chain in the world.
In February 2023, the company announced a new seafood menu with a crab fiesta plate.
On the Border Mexican Grill and Cantina maintains a corporate office in Irving, Texas.
I don’t even think that writing this is going to do anything at all honestly . But I’m going to do it anyways . Iv been going to otb for about 18 years. Since I moved to Las Vegas 7 years ago it’s been almost not at all because the location in north Las Vegas is not accommodating. I only eat one thing from there that they have taken off the menu but usually made it for me if the GM was on duty I think his name is Christian . I complained a couple years ago and he told me that it wouldn’t happen again but yet here we are I try all the time to call and get someone else that might actually go to the kitchen and ask if they will make the chicken fundito but usually it’s the assistant manager that refuses to make it but today I got a male manager I’m hoping wasn’t the guy who told me they would always honor it because he refused and said that they were to busy to modify the ticket and then said that the kitchen staff was to new to make it?? All I’m saying here is that all I want is this dish and I’m constantly being let down. There’s no way this place is going to be in business much longer with how things have been going id like the owner to read these complaints on here like I just did and really start trying to change the business back to how it once was when they were making a lot of money but now they can’t be even breaking even your loosing a 18 year patron here and I’m sure No one in the business cares sad
It is such a slap in the face to your customers who like real edible food and are used to quality when we came there. On my recent visit I noticed the different texture, taste, quality of the so called chicken, more like processed prepackaged chicken cubes made from fatty byproducts. The chicken used to be real meat, that is what we as your customers pay for. I guess it took too much time to actually use real chicken breasts, or chicken meat in particular for the chicken dishes; therefore someone decided it was in the best interest of your corporation to cut back and serve us, the customers inedible processed chunks of who knows what. When I ordered the chicken dish I found myself constantly spitting the chicken out because I could not chew it up all the way.
I made a complaint on the On the Border Website and have not received any response back, which to be honest I am not surprised because if On the Border will have the audacity to serve it’s customers some prepackaged so called chicken bites and charge them for chicken what did I expect.
Please do better. The worse thing any business can do is accumulate customers based on their services, products, then downgrade and continue to charge the same amount or more for less.
I’m trying to get my w-2 where can I find it
When we arrived on New Year’s Day, The Hostess told us we could sit at the bar top or take one of the booths (there was only available, all others were taken). When we sat down, a waitress informed us that the booths were closed (what about the other three that had patrons seated in them.)
She wouldn’t wait on us, stating that she was the only waitress and she was too busy. We contacted the manager who stated that she was a b*tch, and for us to a good New Year. We left.
We are regular guests and won’t be treated by rude servers or management. We won’t be back.
This was at the Burleson Texas location.
My name is Skylar Postell. I have been working as a Busser at On The Border Mexican Grill and Cantina at 190 Pakis Street, Hot Springs, Arkansas, 71913, and I have put in my two weeks notice. Though it may seem unprofessional, I am considering not showing up for those two weeks. I hope this will explain why.
Let’s begin with the general manager, Brian . He tries his hardest to get along with everyone, and I appreciate that; it shows. But he is not very emotionally intelligent, and if he is, he doesn’t show it very well.He does not deal well under pressure at all and oftentimes loses his temper. When asking for days off, he will try to guilt trip you. Guilt tripping is manipulation by making someone feel guilty to benefit oneself. If you don’t show up to work because you are sick, he will call you and try to guilt trip you into exposing your coworkers to your illness or potentially making it worse. For example, he called me a day before I was supposed to go back to work after having Covid, asking if I could come in a day early. If I were to have come in, I could have given all of my coworkers and their extended family the Delta variant of Covid-19, which made my friend develop asthma and killed one of my friend’s fathers. He showed a lack of care toward his employees that way. You’ll notice that this is a common theme.
Next, a manager under Brian, Anna Farmer. Anna is a tough woman who takes nothing, and I think that’s a great trait to have. However, she shows even less concern for the well-being of her employees. When I asked for a day off for the first time, a day before the fourth of July, she said I could not because it was a holiday, even though it was not a holiday. I showed up anyways, I was too afraid to stand up for myself then. She also has a knack for gossiping. I have heard from multiple coworkers that she will be nice to your face and then go talk bad about you to other employees, which is really unprofessional. My friend Kassie has Crohn’s disease, and she was told multiple times that Anna has been going around to other employees telling them that she was faking the disease. Kassie overheard it herself and showed the paperwork proving that she had Crohn’s. This is one of many examples of Anna, a grown woman with children, actively making the workplace harder to work in. She is also very temperamental, like Brian.
Since there is no one source for these next issues, this will be a general issue type thing. Scheduling issues are prevalent. I will ask for days off two weeks in advance and I will get specifically those days to work. I write it down and send it with a manager, and I make sure to make it known to all managers well ahead of time that I need those days off, yet I am still scheduled for them. It got to the point where I was wondering if they were doing this because they held a grudge. It happened every time, without fail. To give specific examples, I handed in my college schedule two weeks in advance with the days I needed off written at the bottom. I was still scheduled Tuesday, Wednesday, and Thursday, the days I needed specifically so I could go to college. This shows either a lack of ability to do the schedules and co-ordinate, or a lack of respect for their employee’s boundaries. Neither are acceptable.
To be frank, the store has roaches. There have been multiple complaints from customers and employees. They are seen most often in the kitchen, but have shown themselves in customer’s booths. This is endangering the customers, roaches are a bug known for carrying disease and they are sharing a space with the food being served. I have seen them three times with my own eyes: one in a booth, one in the grande room near a booth, and one crawling on the silverware racks.
There is also a defined lack of concern for the well being of anybody working under them. An instance that I believe speaks for itself is when a coworker of mine got into a car accident and a manager still insisted that she show up, not even asking if she was safe beforehand. I also overheard Anna, talking to a newly hired hostess, saying that if she ever needed a moment, to “go back into the freezer and cry, then come back as soon as possible”. I talked to this employee later, and she said that, even though she was freshly hired, she wants to quit.
If you look at the records for this specific branch of your restaurant, you will see an influx of people quitting. I can count four in the last three weeks, three of which were employees that were single-handedly carrying the restaurant on their back.
I quit for all these reasons and some personal ones, but those aren’t important. The workplace environment is very toxic and hard to work at. I believe that the managers need to be retrained on schedule making and how to deal with employees underneath them, or else they may lose even more customers and employees rapidly.
So does on the border not reply back to customers who file complaints on their website. On Aug 17 I placed a order 2122726639 for 5pm pickup. I arrived about 4:50 nobody at door to say hello. I go to back to pickup area and nobody is there. It’s just me and 3 other customers waiting. There is a bartender who keeps looking at us and walking past us but never says anything. At 5:20 a manager comes running to help us. I get my food and its cold. I’ve called guest relations at least 10 times but mailbox is always full so no message can be left.
I am writing this to bring awareness about problems at the Naperville, IL location. There have been ongoing issues for quite some time and despite multiple attempts to bring them to the manager’s attention, they are not addressing the situation in a way that corrects the issue. Specifically, our family is vegetarian and vegan, and we often order the Grilled Portobello and Vegetable Fajitas. For the last several months, every time we pick them up, there are no red or green peppers included in the order. We are paying almost the same amount of money as someone ordering a chicken or steak fajita and yet they are not giving us 1/3 of the ingredients, as listed on the menu. Also, for take out, they are not including the set up (sour cream, cheese, guacamole and pico), which is supposed to come with the item. And finally, when you order the queso for takeout, whether you pay for a cup or $7.49 for a bowl, you get a very small container of queso. They need to have 2 different size containers and give the customers what they are paying for. The solutions the manager has come up with, are to either give us gift vouchers or to tell me to call the restaurant directly and speak to the manager with my order, to ensure the order is made correctly. Honestly neither of these solutions are acceptable. I would like to be able to order my food online and have it done correctly, the way the menu describes it, and actually feel I am getting what I paid for. In addition, I would like other vegetarians and vegans to be able to do the same. I’m sure the restaurant is able to show more profit if they are skimping on set ups and if the amount of queso they are giving isn’t what customers are paying for, however in the end, they are going to lose customers if that is the direction they are going. I am sure that, due to the pandemic, restaurants don’t yet have the attendance they once had and most places are going above and beyond in order to keep customers coming back. Please just tell them to make the food as described in the menu and not try to cheat good customers!
I really thought this was a great restaurant until I found out why a great hard working manager was unfairly fired from OTB. Orlando King and the Human Resource personnel Her name begins with a E) are very unworthy of the job they actually hold. Corporate really needs to come out of Las Colinas and look into all the tricks, pranks, and cover ups (for certain people) that this so call Director does. I am a college graduate and the Human Resource Department should serve as a mutual individual looking out for the employee as well as the employer. NOT!!!! If Orlando King wanted to get rid of you the so call Human Resource lady would do just that. Instead of standing up and saying lets look a all sides of the story and not just a dishonest director.
My family & I ate dinner at OTB in Roanoke TX on 09/13/20. We have visited this location very frequently and loved the atmosphere. However, on this particular visit we were seated as normal. Waitress brings our drinks and we start drinking them. I get just about down to the bottom and notice something black embedded in my ice. So I shake the glass only to discover a dead fly in my drink. I realize things like this can happen……So my husband flags down our waitress and she is very apologetic and wants to correct the situation. She goes to get the mgr on duty and that’s when the problem started. Aside from being grossed out, the mgr was less than professional about the situation. She actually accused me of putting the fly in my drink. My husband tells her that no it was served to us. I am very frustrated that she would have even suggested something like that. I have worked a lot of years in the food industry and know first hand that you do not treat paying customers like that. If it wasn’t for customers she would not have a job. We leave and I instantly fill out the online complaint forms and it says 3 to 5 business days to hear back…..Well not only have I waited 5 days….I have called the corporate number many times this week and got no where. This aggrevates me even more…..You should care what your customers think and treat it with importance because I can go elsewhere with my business but I will definitely share my experience with whoever I know.. .Very Disrespectful
Currently waiting in an hour longline outside the On The Borders in Princeton New Jersey to pick up food ordered a day ago for Cinco de Mayo. The line is now at least 50 people deep and the only information we are getting about the delay are from the customers walking out and saying that the kitchen is two hours behind on take out orders (apparently delivery orders are going out first). Even the police have been called in. Once you get inside, there are at least 20 bags of food that will go to waste as people who got fed up waiting, walked out. The manager is too afraid to come out and explain the situation to their customers. It’s the restaurant’s biggest day and they have no clue what they are doing. How could you not have prepared for this event? If you maxed out pick up and delivery orders early, they should have stopped taking orders. It’s absurd that people have to wait in line just to cancel an order. It’s disgraceful and dishonest. In the middle of a pandemic no less! This business should be reported to the Better Business Bureau for their poor business practices. I can guarantee that most of these people will NEVER come back to this restaurant. You would think that at this critical time in our country, when we are in a deep economic crisis, your company would have wanted to make money. Based on what I’ve seen here, your restaurant deserves to go bankrupt.
First, I should be shot for coming to OTB on 5/5 but it was not my choice. I have been waiting in my truck for 1 and 1/2 hour the location at Western Center In Fort Worth. I have talked to 3 different kids who are working very hard to help the deluge of cars that are lined up. My wife called in an order earlier in the day with me me to pick it up at 5. It’s 6:40 and nada. My patience is worn thin with the lack of leadership that is not being shown. The kids are working hard and do not deserve the crap they seem to be taking. Where are the managers and general managers?No doubt under a desk or a table hiding. You have a line of people who have left their cars and are lined at the to go door and are not social distancing nor is there an authority figure to line manage. Disappointing to say the least.
Concord Mills Concord, NC location informed me they were not serving the $5 1800 Grand Ritas on National Margarita Day, which was the whole reason I went and waited a half hour to be seated. The waitress gave 2 different excuses before finally saying they ran out of the ingredients. That’s fine, offer a substitute! Nope she told me to contact corporate. I told her I absolutely would. Terrible lack of concern for making a customer happy.
Personal property left at Westland, Mi restaurant was put on Manager Desk and has now disappeared??? Please investigate lack of security in this matter.
Colorado Springs, CO (Southgate OTB) I am a regular patron. A male was listening to a show on his phone at the end of the bar started around 9:35 PM; I thought it would end after a while, but it was the entire time he was there. None of the staff would ask him to maybe use earbuds if he felt he had to watch/listen to it. I asked to speak to the manager after about 20 minutes. The manager did nothing. He said he couldn’t hear anything. Said, that it happens all the time in the dining room. I told him he is a bad manager. Even the volume on the monitors casting sports are not even allowed to be on. Between the overhead restaurant music and the guy’s phone playing whatever, he was watching was annoying. I frequent many establishments, OTB being one on my circuit. I come to enjoy the food, atmosphere and workers. I eat in the bar, so kids aren’t an issue and most of the time I am pleased and content with your food and service. This OTB experience and this time, with this manager (Mike) – I was not. Jacqueline Harshbarger visit Sept-12, 2019, 10:40 PM. Ticket 10099 Submitting here because the manager I have a complaint on reads the complaints.
I was really craving for some good Mexican food. Decided to go to On The Border, off Hwy. in Desoto Tx. I ordered hard shell tacos. I needed a magnifying glass to see the meat, the rice was cold & hard to chew as if it had been microwaved too many times. I told the young Waiter he talked with the Manager who said she was to busy to come out and address the issue. I am very disappointed. I left their still hungry and very upset. Will someone pls contact me. ninabledsoe@ sbcglobal.net or 214-236-XXXX
We ate at the Conway location today June 7th, 2019. When we first got there the hostess was on the phone so we waited which is fine but then 5 minutes later the hostess was still on the phone and wouldn’t even acknowledge that we were there so a waitress came up and offered to seat us. We got seated and our waiter came up. We had ordered 3 sweet teas, 1 unsweetened tea, 1 water, and a large cheese dip. The waiter brought us 4 sweet teas, 1 water, and no cheese dip. We kindly reminded the waiter of the cheese dip when he came by to check on us and he said it was coming. 30 minutes later we asked again about the cheese dip and the waiter replied: “they are going to have to run my food for me.” With an attitude. (We just wanted our cheese dip) finally after 40 minutes of waiting our food came but my husbands order wasn’t even what he had ordered and at this point he just told them to take his order completely off the bill and take his food back that he wasn’t going to eat. They finally bring us the cheese dip which is burnt so we told the waiter to just take it back as well. The manager comes over and apologizes and was nice about it all and even admitted that the cheese dip was burnt and that they shouldn’t have been serving it. She did offer to make my husbands food over again so he could eat but he told her we couldn’t wait any longer and that he wasn’t hungry anymore cause he was just overall frustrated at this point (which he should have been) our waiter did not come back and fill our drinks and acted like he didn’t really want to be at work so the manager came over and gave us a different waiter and told us that she took $30 off our bill for all the trouble. When we looked at our bill she had taken $5 off not $30. We payed our bill and left. Overall it was an awful experience and we will not be back. I was a waitress back in high school and I do understand times can be stressful but had i acted the way the waiter was acting I would have gotten in major trouble. People need to act professional at all times. A simple “I’m sorry I’m behind but I’m going to make this right.” Goes a long way.
I currently work here in MD Canton, and has been nothing but harassment going on I believe they are pulling a race thing to get all black employees out of there, literally the manager drinks on the clock they give away free alcohol and they serve it to miners, NOTHING IS CONFIDENTIAL if you try to confide in the the director Shanna she goes and tells the employees that work there warning BEWARE OF ROSS and BEWARE of Kritstina
We intended to eat dinner at On the Border at Norcross Shopping Center, Charlotte, NC on Friday evening, February 22, 2019. We entered the parking lot which was pretty full but as we walked by the restaurant windows on the way to the front door, we could see inside and noticed several empty tables. As such I commented to my wife that the wait may not be too bad, Imagine my surprise when we were told that there was over an hour wait for tables. I couldn’t believe it. I counted 6 empty tables with at least as many people waiting to be seated. When I asked the male host why there was such a long wait with so many empty tables, he became belligerent, saying that he was only one person and they didn’t have enough people to seat the customers waiting and if I didn’t like it I could leave. This was a Friday! I told him that with that attitude, I was going to leave, after I spoke to the manager.
I couldn’t believe it, I spoke to the manager who also said that there was nothing he could do as he didn’t have the people, He also stated that he was only one person and doing the best that he could. I told him that he was letting money walk out the door but he just said, I can’t do anything about. What a response!
I can not believe this is how you are running a service business. This is stupid. To let money walk out the door like this on a Friday of all days is absolutely stupid. Why are you even in this business? You have lost at least two customers and all I can say is Shame on you. We will NEVER be back.
I was working at on the border in reston va I was fired after I was call a ni**er by one of the worker who whole family work there I was supposed too get 15 per HR they gave me 14 per HR contact h r Debra blackmond she told me that’s to much money for a dishwasher I going out in a law suit I have a right to sue letter from the EEOC I’m going to take legal action
Taking out a law suit against this racist company g m in reston VA is a real racist and he will tell you that he is this restaurant is so dirty where they get mad at you for trying to kept the place clean
Hi,
We called in a to-go order at the Escondido location. Nicole took down our order and told us it would be ready in 25 minutes. My husband arrived, told a male host he was picking up his to-go order. The male host returned to the kitchen to check and was gone for a lengthy time and returned with a different customer’s to-go order. The male host asked again what the to-go order was (2 chicken quesadillas) and he returned to the kitchen, again for a lengthy time. He returned to my husband and told him they never put our order into the system. It took the host a total of 25 minutes to relay this message to my husband (a total of 50 minutes from when we originally called). He offered to put the order in NOW but at that point we took our business to another Mexican Grill.
We’ve both been in the food service so we get how things go but 25 minutes of sitting waiting to hear our order was never put in the system is outrageous. Especially since we had called 25 minutes BEFORE my husband arrived at the location.
HI, my family and I ate in your restaurant and I ordered a burrito which was pretty good, BUT when my food came to me there was NO beans and rice on my plate , nor my wife’s plate , so we asked where is our beans and Rice the waiter said ill get them , then they bring out two bowls one with Rice and one with Beans I thought I was in a Amish Restaurant , are we Mexican or Amish Here , My beans and Rice are Not for my whole table , or for the community,
A few pictures to show what we were served at your restaurant the first one was the beans were so dry that you could almost make a concrete paste out of them we sent them back and the next one was all watery that it tasted just like water added to the dried beans anyway we’re not happy with the dinner that we received at that visit and we were wondering if we should go back and we have been very good and loyal customers of yours thank you Tom and Sylvia Anton
Use to love this place; food awful; bathrooms dirty; chips stale; bad management. Would never to gain; use to go all the time. what the hell has happened? Think I call the Board of Health on this place.
Please Dnt go to Orlando Location, Worst customer service and waiting time is one hour after you seat on table and they just dnt care about customer !!! This company need to take care of customer otherwise one day the will out of business for sure if they treat customer like that. After I read other reviews I realized how management still not Takeing any steps. If you think that one bad review not going to change your business than sir you are wrong !!! Just wait and watch !!! You will not in long run if you not going to take care now !!! Better to go chipotle or Taco Bell at least we have value there
We were visiting from out of town when Yesterday (5/28/17) and visited the Wichita Falls, TX on Midwestern Pkwy location, while we were there my 10 year old son had ha seizure that was completely different than his normal seizures. During the time he was having this seizure the management, and whole staff was extremely accommodating and kept asking if we needed anything, if he was ok, could they bring water or a cool rag while we waited on Fire/EMS to arrive. I wasn’t able to get names of anyone due to tending to my son. The staff went ahead and boxed up our meal and informed us that they took care of the tab so that I could get my son back to the hotel to rest while I called his neurologist at Children’s Health in Dallas. I just want to say a HUGE thank you to all of those who helped with him, and the hugs and well wishes we received as we walked out the door. As of right now, Carson is doing well and we will hear from his neuro in the morning and will likely be admitted at Children’s for more testing. I will call to keep them updated! I would love for someone from corporate to call me on this.
The worst experience ever. The rudest bartenders. Visited the on the border Mexican restaurant in miam lakes. The Bartender had me kicked out for no reason security couldn’t tell me why they said they did not owe me an explanation. She said she felt threatened by you and you have to go. And touched or spoke to the woman so how the hell.
I recently visited your store on US 1 South in New Brunswick, NJ. The staff was so rude that we had to leave before we were even seated and didn’t even get a chance to try your food.
We put our name in at 9:40PM last night (2/11/17). The hostess told us there would be a 25-30 minute wait. We were fine and waited patiently. Over 45 minutes passed and we noticed that a number for guests who came in after us were being seated ahead of us. I asked the hostess (there were 3 working at the station at the front door) why guests were being seated in front of us. shen explained that the guests called ahead which was fine except the fact that 2 of tables were given final calls already. Instead of moving them to the back of the list, they were given tables eventhough they were late and their tables were called already, I said that was not fair and the lady starts getting and being very rude saying, “That’s how we do it here!” and rolled her eyes.
I asked for the manager on duty (Jacqueline Zipoy) which was not any better. Another 15 minutes later, she proceeds to give me the same treatment until I asked for her business card and told her that I was going to write corporate. Then all of the sudden a table was ready, but my girlfriend left the restaurant already. We left the restaurant, tired, hungry and frustrated. It was truly a disastrous night!
I am writing this today to make sure that you are aware of what is going on at your New Brunswick location. No customer should ever be treated this way. If this is ok with your brand then you have lost many customers for life. I hope you hold your employees accountable for this unacceptable behavior and offer some type of training to teach them how to respect customers. After all, we contribute to their pay and the success of On the Border.
-Henry Shen
I have had similar experiences both in Miami, FL and (why I tried again I don’t know) in Las Vegas, NV. Getting ready to write a letter to corporate myself. I say RUN! DON’T GO THERE ! ! ! If you actually do get to eat, the after effects last for days! 3 UNPLEASANT days to be exact. . .