Olive Garden began as a unit of General Mills as part of their restaurant division. Olive Garden is an Italian-themed full-service restaurant.
The first Olive Garden opened in 1982 in Florida. The chain quickly became the fastest-growing restaurant in the division having 145 restaurants by 1989. 
In 1995 General Mills spun off its restaurant division into a stand-alone company named Darden Restaurants. Olive Garden is Darden Restaurants’ most value-oriented chains, with an average check in 2009 of only $15. 
The company has received criticism for its claims about a “culinary” school in Tuscany, Italy. There is no school, although the company does send employees to a hotel there during the off-season for a few days each year.
In July of 2014, the company launched a new logo and restaurant design, including the addition of online ordering, as well as smaller lunch portions.
Today Olive Garden is a casual dining restaurant specializing in Italian-American cuisine. Olive Garden has more than 800 locations in the United States, Canada, Mexico, and Kuwait. In 2016, the company had annual revenue of $3.8 billion, accounting for more than half of the revenue that parent company Darden Restaurants earns. 
Olive Garden began as a unit of General Mills as part of their restaurant division. Olive Garden is an Italian-themed full-service restaurant.
History
The first Olive Garden opened in 1982 in Florida. The chain quickly became the fastest-growing restaurant in the division having 145 restaurants by 1989.
In 1995 General Mills spun off its restaurant division into a stand-alone company named Darden Restaurants. Olive Garden is Darden Restaurants’ most value-oriented chains, with an average check in 2009 of only $15. The company has received criticism for its claims about a “culinary” school in Tuscany, Italy. There is no school, although the company does send employees to a hotel there during the off-season for a few days each year.
In July of 2014, the company launched a new logo and restaurant design, including the addition of online ordering, as well as smaller lunch portions.
Today Olive Garden is a casual dining restaurant specializing in Italian-American cuisine. Olive Garden has more than 800 locations in the United States, Canada, Mexico, and Kuwait. In 2016, the company had annual revenue of $3.8 billion, accounting for more than half of the revenue that parent company Darden Restaurants earns.
I live in Palm Desert, CA and I am staying in Olympia, Washington during July. Today, July 7, 2022 I had lunch at the Olive Garden in Olympia. It was a great experience. I am a type I diabetic. The restaurant was busy and while waiting for our table my blood sugar levels went quite low. I addressed a female staff member who appeared to be a leader or manager. I told her my situation and she quickly said “No worries….I will bring you something to eat immediately.” And she did! She checked on me while still waiting in the seating area and later at my table. Her name was Jill…..and she is fabulous. I asked her what position she held at the restaurant and she explained she was in training to aspire to a management position. Let me assure you – YES she should be a manager! Personable, quick on her feet, customer friendly etc. Olive Garden – please keep this young woman in mind as you search and seek quality leaders. Jill has what it takes. BTW the food was excellent, the service excellent, and our waiter Jerry was excellent. Thank you Jill for your sincere handling of my health issue and meeting my needs immediately.
I sometimes go to the Olive Garden. Salad and bread sticks are everyone’s favorite. However, the Olive Garden in Midland TX could use some sprucing up. The worst part is the music! It’s light jazz! For an Italian restaurant?! I was told the music was supplied by corporate. Well, I don’t think “corporate” every ate in their own restaurant. It is distasteful, distracting and not at all pleasant to dine listening to some lady babbling on.
Fine some nice Italian music or this family will dine elsewhere. Thank you.
as an employee at olive garden store 1054 i was cursed horribly and horrible things were said to me and about me by the mexican staff..i witness them do this to 2 other people..one them thretined me with bodily harm and when i said something it made it worse on me and i was told to write a statement and the next time it happened to someone else then they would take me seriously..
so at olive garden store 1054 it is ok for the mexican staff to say horrible things to you in there language but if you say something then you are in trouble and will not be believed at all..
i have witness them talking shit about customers and telling the manager to suck his balls in there language
had a terrible customer experience at one of Olive Gardens locations recently.
I ordered online a “To go” from the Clermont location, and I was instructed via email to pick it up at 7:01 PM. Order number was 113436775850.
I arrived few minutes early and checked in, while parked at spot #5.
Around 7:03 PM an associate stopped by to confirm the order. Ten minutes later, no action. I called the store using the number listed on the parking lot sign and was reassured that my order is being prepared.
Twenty minutes later, as there was no action, I walked in the restaurant, where, to my dismay, I was told that my order has been misplaced and a new is being prepared. By now it was 7:35 PM, and my frustration was related to the fact that I was not kept informed about the bad news of misplacing my order.
At about 7:42 PM ,the manager stopped by outside to apologize and inform me that he is handling. A bit too late for those apologies, do not we think?
The order was delivered at 7:48 PM, at which point the manager stated that he will void the transaction due to the inconvenience created.
Lessons learned – train staff to own every situation, good or bad and immediately inform a supervisor and provide updates to the customer.
Please confirm how the transaction for this order will be voided, and more, ensure that appropriate training and coaching is provided.
tonight i took my wife and 4 children out to dinner at the manchester nh olive garden. it was late in the evening about 9:30
we were seated. when the waitress came to take our order, we mentioned that our son has a life threatening meat allergy & she made note of it. our boy also cannot eat dairy or wheat, and so we ordered him the gluten free pasta with the marinara sauce.
she brought us our dinners and my little boy said to me, dad this looks like meat. so i took his plate and sure enough there was a piece of some sort of red meat in his dinner. when the waitress came back over, we mentioned it to her and she apologized and we discussed her bringing another plate of food for our son. she brought the second plate over, & apologized again. as he began to eat his dinner for the second time, he found another piece of red meat in his food. at this point we were not pleased and very frustrated, but we chose to remain at the table. the waitress was beside herself & said “i will get the manager”. the manager came over, she was pleasant enough, but she was not in business attire, she was wearing regular casual clothes and a flannel type shirt. i thought that was kind of strange, as i had never seen that before at any olive garden. she seemed surprised that this had happened a second time, she said “no one informed her about it the first time around”. her exact words about the awful ordeal, ” the pieces of meat in the food are probably because they are in a rush cleaning up to close back there”. she then removed the price of our son’s dinner from our bill. at this point we all had finished eating, & our boy had to take a third meal to go. this time we asked, instead of the marinara sauce that seems to be cross contaminated with meat, please just give us a tomato sauce. so here’s the thing, we had our son’s epi pen with us, as we always do, if he had actually eaten the meat, he would have gone into Anaphylactic Shock & could have died. THANK GOD our boy noticed the meat on his plate. our son is 12 years old and has had to deal with a very stringent diet, due to his life threatening allergies, so he is very on top of what he puts into his mouth. no one else noticed this, so again THANK GOD he did. i don’t know what they do with their pots of different sauces come the end of the night, but it appears that your “meat free” marinara sauce ( at least in that location ) is tainted with meat. that is a very dangerous problem, i would look into that as quickly as possible, before something terrible happens to someone.
I am taking time to write because I’m actually very unhappy with Olive Garden’s apparent policy regarding the use of my email. I only gave my email address for the purpose of making a reservation for dinner. Since that time, my email has been FLOODED by more and more and more advertisements from Olive Garden. In order to unsubscribe, it instructs me to TEXT my request. This is insulting. I don’t want to start getting robo calls from Olive Garden. Please remove thgis email address from the list so that I no longer get any promotions or advertisements from Olive Garden. I don’t plan to eat at Olive Garden again until I am very sure I no longer will get emails from you. Love your food, despise your tactics.
Thank you,.
Monroe NC. Horrible service. We sat down and 30 min later we still had not received our drinks,salad, and breadsticks. The manager had to jump in to get all the above mentioned. I ordered the chicken parmigiana and it was horrible. The chicken was so rubbery you could have bounced it off of the floor. It was microwaved. The tiny pasta side was bland and no flavor. Mom ordered the eggplant parmigiana and it also was horrible tasting. We spent $50 dollars and the only thing good was the salad and breadsticks. Also the server did not refill our drinks. I will not go back and I have been a loyal customer for years. What has happened to your food quality. This is not Italian food, it is garbarge. For the prices you charge you should be ashamed!!!!
On November 8, 2019, we attended your location in Lake Oswego, Oregon with a party of 6. I ordered your Stuffed Chicken Marsella, and I can tell you that it was the worst meal I have had in many months, the food was tasteless and cold, and at a cost of $20.00 one would think that it should have been better. I am sorry to say that based on this experience we will not favor your restaurants in the future, and if ask how the food was you can be sure Il let people know.
We have always ate at the restaurant on Alta mere road. Ridgmar. After today no more, eat in or take out we have gotten the spaghetti with meat sauce for later. We have always ordered lasagna classico or the chicken Alfredo. And then got the spaghetti with meat sauce. To take home. We will start eating carraba’s. I don’t care for olive gardens double standards. You can’t even get in touch with them. Their website won’t let anyone in to leave an email complaint
We stopped in at 4pm for dinner at Olive Garden in Capitola. We were not greeted for five minutes then told we would have to wait five min , we saw lots of empty tables ! After we got seated it was again a wait the got drink order then we ordered and we shared a plate and wanted salad and were told we couldn’t have bowel as management was cracking down on waste! So we said individual plates was fine the brings us a bowel !! After a wait we watch waiter try and give our Ravioli to couple across the way then came back and it was over cooked , but bread sticks were ok then he brings us another bowel of salad? This was after a couple was complaining about their dinner and we heard the whole thing! They also had a lot of waiters talking loud and laughing which was not professional , this all took place at 3400 Clares Street Capitola, Ca not a-good service we should have complain but we never would see the manager as that couple had a hell of time trying to lodge a complaint . Dont think we will be back at this location!
I was just wondering why the restaurant doesn’t offer a dish like cacio de pepe.
I know when I was suffering from stomach issues with agita for the part couple years I just wanted a simple dish like this. I enjoy your cuisine but sometimes you just don’t want all that sauce.
Olive Garden in Hanover MD near Arundle Mills
I was extremely unhappy with my service! Originally when we called the restaurant it was because the online reservation would not let us book a reservation for a party over 6. The woman that answered the phone was rude and would not let us talk to the manager when she could not assist us. When she finally let us talk to someone else we thought was the manager it was a man that stated he had only been working there for 2 weeks. When we were finally able to speak with the manager he said he was sorry for the inconvenience and helped us make the reservation for 12. When we arrived we waited 30 mins for the tables to be ready where they tried to separate the party in half. We then pushed the tables together ourselves and were finally able to sit. When we received the salad they only brought 2 salad bowls for all 12 people which didn’t make sense to me because a table of 2 received 1 salad to themselves so I figured at least three would of been appropriate for the number of people at the table. At this point in the dinner my sister asked the waitress if she could get a side of the Alfredo sauce to dip her bread in. The waitress explained to only her that there would be a extra charge for the sauce. My sister declined and continued with the night. When we received our meals none of them had enough sauce on them. My pasta personally tasted bland as most of the people at the table also said. When the waitress returned to the table we all asked for a side of sauce. The waitress never explained to the rest of the table that there was an up charge on $3.79 for a small sauce cup of sauce. My dad even when he received his extra sauce still was unsatisfied with his meal. He took maybe 3 bites. When we received our bills and noticed the charge for the sauce. When we asked the waitress she began to argue with us stating she explained the charge to my sister. When i pointed out the fact I was on the other side of the table and didn’t hear her conversation with my sister she continued to argue with me. The whole time this was happening the manager was standing right behind her. When he finally decided to step in he said that he would remove the extra charge. But didn’t listen to the fact that no one ate there food. Including my dad whose birthday we went there for. My bill itself was almost $5 more just for a tiny thing of sauce. The whole meal it the waitress kept disappearing and then after we complained I saw her walk over to a coworker and complain about or table pointing her finger directly at our table shaking her head angrily. We paid for food we never ate and she got a pretty good tip considering. I’ve been going to olive garden since I was born and I have never had service like this and I definitely never paid extra for a side of sauce. The manager obviously was not trained properly because the waitress should have never been allowed to argue with the customer especially right in front of him. I will probably never go back to this location I am completely disgusted with the whole visit starting from before we even arrived.
Last night my family and i had a very bad experience here at the White Marsh Md . First I had made a reservation for my wife’s birthday 2 days prior for 10 peopleat 6:30 pm . We we got there we had to wait ac1/2 hour while they said they were setting the table up . I had to go again to the desk and ask when our table would be ready they said we can’t seat you untill half of your party is here . I said we are all here they said your 20 guest are here .i said no only 10 that I had made a reset for not 20 .So they sat us in the corner towards the right front of the restaurant .They a/c was broken on that side of the restaurant it was extremely hot there not to mention the sun was blinding us through the glass . I asked the waitress if she could turn the a/c down she said that it was not working . We sat there and ate sweating .When it was time to pay our bill I had a coupon for 15 percent off and the waitress said that the manager had to come over to adjust it . We waited another 20 minuets I had to get up and go to the front desk to find him . The gentleman there went I got the manager I had told him about all what had happened he really did not seem to care . This is very unprofessional we had a very bad e here on my wife’s birthday dinner .At this point I will never go back again .
Douglasville, Georgia location!!!
I use to Love Olive Garden Food! I don’t like any food served on a DIrty Tables or seting across from dirty tables with food particules and nakins all over the floor abd tables.
We had about a 20 minute wait before being directed to our booth in which we did not request.
While being lead to thr booth we passed several clean tables which lead me to thinking why did we have to wait 20 minutes to be seated with so many clean tables available.
Nevertheless, upon being asked to be seated at a DiRTY TABLE, I requesed the table be cleaned before we set down.
The host called a gentleman over who took a napkin much like the oned on the floor across from us and whipped the crumbs to the floor and left several crumbs of food still on the table. At no time did he use any cleaning solution on the table.
At that point I went to get the manager in hopes that he would be able to have the table cleaned properly so we could set down and eat. He had a young man come over to clean the table with solution at my request. At no time did the manager apologize or show any real concern for this inconvenience. It was as if we INCONVENIENCED HIM!
My purpose for being at Olive Garden was to treat a new resident tof Douglas County to Lunch. Oh What a DIRTY WELCOME THAT WAS!!!! SMH…..
I NOW UNDERSTAND WHY THE HOST HAD NO PROBLEM SEATING US AT A DIRTY TABLE. IF MANAGEMENT CANT HANDLE SITUATIONS PROPERLY, HOW CAN WE EXPECT THE STAFF TOO!!!
THE LEAST THE MANAGER COULD HAVE DONE WAS APOLOGIZE FOR THE SERVICE RECEIVED THUS FAR!!!! NEVERTHELESS, I HAVE LEARNED A LESSON THAT MAKES ME WONDER………WHAT DO THE KITCHEN LOOKS LIKE AND WHAT PROCEDURES ARA REALLY FOLLOWED!!!
**** I see a lot of people saying the sams thing about the restaurant not seating the Customers & causing at least a 20 minute wait! This must be a Common Practice.
Message to the person responding to these reviews, no need to ask anyone to email to the Restaurant location, we are reviewing under the Douglasville location which is a Very Poor & Sorry Restaurant and Yes, the a Food has changed at that location! My food was not Good at All! I tasted the Alfredo and that was it. I ate Salad! So, Yes it was a waste of my Time and Money! I will not be Returning to that Location! They really need to close it Down!!!!!
Someone from the headquarters needs to goto the Albany georgia store ASAP!!!! We eat at Olive Garden all over the US! We’ve never had bad food at any of the restaurants! But this one is totally BAD! A lot of people were complaining about the food! We sent ours back twice! Then left! Only to see people standing outside taking about how bad their dinners too! We will never go back to that restaurant! You need to drop in and find out for yourself!
My wife and I went to have dinner at Olive Garden 380 17ave NW, Rochester MN on 6/28/2019.
We had 2 $10 gift cards with an expiration date of 2/28/2019. I mentioned this to the hostess and she said she would have to get the manager. Mr Bertschinger reviewed the cards and informed us that they could not be accepted. We expressed our disappointment and left telling him we would eat at another establishment.
We have always been very satisfied with the food, service and staff at Olive Garden. Unfortunately this was a disappointing experience for us. We expected better customer relations from Olive Garden.
Regards
On Sunday 6/23 @ approximately 6:20 PM, I picked up a to go order of chicken alfredo with chicken noki… I ordered the buy 1 get one. I work 3rd shift so I got to the second meal around 12am. Upon eating about half of the bowel of noki,I spooned out a piece of chicken that has blue and green what appears to be mold. I have taken multiple pictures and plan to go back to the restuarant to see what can be done about this. I didn’t feel well after and could not finish eating. Which was all I had for an over night work shift.
Thank you
Dion Keaton,
Keaton 9702@ gmail.com
Boycotting and spreading the word on account of the companion’s affiliation with Teen Mom and Mtv. Mtv and TM are condoning abuse (both to children and animals) as long as they continue to employ Jenelle. Jenelle has been abusive herself and she has made it clear time and time again that she stands by her abusive husband who has now escalated to shooting and killing the family dog.
On 5/3/2019 me and wife visit olive garden in Wayne NJ 83 nj 23 food was horrible order little italy chicken was fried to a crisp pasta over cook lasagna was salty also mozzarella cheese sticks was over cheese was melted on top of plate on a scale 1 to 10 for yesterday’s visit I give it 2
201-257-XXXX food was horrible
I WAS EXTREMELY DISAPPOINTED WITH MY CHICKEN PARMESAN WHICH ORDERED FOR LUNCH. PARMESAN WAS BURNT, MARINARA SAUCE TASTED AS IF A CAN OF TOMATO SAUCE WAS POURED OVER THE SPAGHETTI NOODLES AS THAT WAS ALL YOU COULD TASTE. MY HUSBAND AND I USED TO ENJOY EATING AT OLIVE GARDEN IN LOS ANGELES HERE IN LAS VEGAS… ESPECIALLY IN A CITY LIKE LAS VEGAS WHERE THERE ARE TONS OF ITALIAN EATERIES I DOUBT IF I BE GOING BACK TO OLIVE GARDEN AGAIN.
So it seems like the Janesville Wisconsin location can not get the act together for service and food . 2 times in the last like 3 to 4 weeks i went there to eat and had hair in my food complained got it taken care of . I have had so many other issues with this particular restraunt that I think you need to get a new Manager in there that takes pride in his job and place of work . To name a few other things I had seen a person using a glass digging into the ice chest to fill it with ice . I have my food taken forever to come out I had 1 time where they forgot about us before we even got sat . Only reason we come back is there really isnt another italian food restraunt my wife likes . If it was up to me I would never go back . It seems like 1 time you get the best service ever then next time anything that can go wrong does . This last time i had hair they gave me a different meal took the one with hair in it off my bill but charged me for the meal i decided to get different in its place . What kind of crap is that .
When you’re here, you’re family……OG, you lived up to you motto! With customer experience driving satisfaction and returning customers, you ensured 30+ of your customers are certain to return after the experience we had today! The advocates who served my nephew’s wedding meal were flawless and outstanding! Asiah, Patrick, Lezlee, Lexi and of course TAMARA-Super Star name in lights?- you helped to create the most warm, comforting experience our family could have had. My nephew, who recently and proudly joined the United States Air Force, chose Olive Garden to join in his wedding experience before he receives his orders to begin his military journey. The service was everything we could have hoped for with such a large party. The staff treated the newlywed couple like family. They joined in the celebrations, signed a card from the staff, and decorated their cake plate. Without a doubt, we will be returning to Olive Garden. The wonderful service, experience and of course, the food, certainly made us feel like family. Thank you! Thank you for ensuring that people feel like they matter and their life is important to you. Thanks for the experience! Sincerely, the very stuffed wedding family!!
After many years of going to Olive Garden, I’ve never seen any location around the country that makes the wait worth it. Hats off to the manager Patrick Miller who I’ve never met to come up with a great idea. By offering every customer breadsticks while waiting for their table. It made everyone happy to wait. I personally had to write in to share this. Maybe this should be done at all locations so the wait wouldn’t feel so long. Great way to keep your customers coming back!
Manager Patrick Miller location at South Burlington, VT. Best location for customer Service.
My husband and I went to the Olive Garden in Anderson, Indiana to enjoy our night out. The food was excellent and out waitress, Shaley was wonderful. Not one time did we have to ask for a refill which is not the situation everywhere. Shaley was neatly dressed, manicured, kind and friendly. An excellent young lady!
The one thing that caught my attention the most was a young man, I found out later to be Sabastian Basey; he was busing tables. I watched as he cleared the table, wiped off the tables, not once but several times to be sure it was clean. One thing I noticed was that he checked the chairs and the carpet to see if needed to do anything further and he did. However with some buss boys after they clean the tables the wipe everything else with a dirty cloth, not him; he came back with a clean wet cloth and totally wiped the seats! I have not seen this in months. What an asset this young man is to your company!!! This young man takes pride in his work and wants to do a good job for his employer. I wish every restaurant we visited would have employees like these. They are a TOTAL ASSET to your chain!!!
The worst food in my life service was so bad you hire kids that don’t know crap about being a waiters. The Austin location on Research blvd was there on Friday the 15th paid 44.00 for some crap that was cold and never received my meal until almost 1 hour later after being seated. I took my meal home and guess what wrong order what kind of place are you running down here in Austin.
The Olive Garden on 98North in Lakeland,Fl has the worse service The place was empty and we came in with 10 people and they could not seat us for over 30 minutes at 5:30pm because they had no server What is wrong with this picture maybe management
Olive Garden needs to bring back braze beef tortalinie
I recently visited your 6000 Sepulveda Blvd Location in Culver City on March 1, 2019 at 4:45pm. I want to make sure that Justin and Jennifer receive recognition for their customer service. However, I walked into this restaurant and waited for 10 minutes to get seated to my table which was no problem at all due to to the business of this location.
I finally received a buzzer to let me know I had a table. Once I got to the table I waited 20 minutes for someone to come over to see if anyone took my order in which a server never even greeted me. I never receive a proper greet, drink order, or a hello until it a manger named Andre realized I was sitting there with not even a drink. Andre took my drink order and also sent over a server. The server arrived and ask to take my order in which he refused due to me only wanting bread sticks and salad. He explained to me in order for me to get the salad and breadsticks I had to order an entree. I proceeded to tell him I was waiting on another guest and want to get something in my stomach. He still refused.
I spoke with a manager and he finally after 15 minutes brought out what I requested. As I am sitting there eating my salad a roach appears. The entire restaurant freaks out because they saw what I saw. I immediately ran to the front to let the hosts know there was a roach. No one came to my table and moved me. I had to sit in fear fro 23 minutes, The lady next to me moved entirely (in which I have pictures) a family left because their children quickly became uncomfortable. Andre being on break at that time another manager finally came over after 23 minutes and he was very rude, not accommodating at all, and had no sympathy for me. So I had to complain about 3 times and no accommodation.
After Andre came back from his break he moved me. My fiancé finally arrived and we ordered. We had to take back the food twice due to the entrees being the wrong one. At this point my experience has been terrible. I wanted to leave andI finally received my check from Justin and I was very unhappy. I did not want to complain again therefore, I paid it and left.
I would Like a full refund on my purchase due to the bug infestation, the horrible experience I incurred and the lack of urgency. I would also like a calll back at 702-328-XXXX.
Oh my God I was at your Fayetteville Ga location. And ordered a long island ice tea and it was not right. The waiter offered to remake it . iagreed. I was prompted to taste it to see if it was to my standards and. I made a swirl in the drink and pulled ot green brown and yellow mucus. I will never again dine out again a. And i am perusing this til the end.
keewanee@ aol.com
I just want to express my disappointment regarding the fact that OG no longer has roasted garlic cloves which I used to order with most of my meals.
Seems trivial until you realize that it’s supposed to be Italian style and I’m sure it wouldn’t cut into profits to use real garlic.
Please reconsider bringing back real roasted garlic cloves.
Me, my wife, and daughter went to your Gainesville Georgia location as we always do the other night to get the only dish I ever and always eat, SteakGorgonzola. They informed me that corporate has done away with that dish and replaced it with braised beef. Very disappointed the waitress talked me in to trying it. One bite done it. I sent it back. That is nothing more than ole dried out pot roastt in which I absolutely have no use for. Olive Garden has always been our top pick when it comes to going out to eat but due to bad decisions made by corporate/Olive garden this restaurant and all Olive Garden restaurants are completely off our list. I am a business man myself and not only do I believe in customer service and satisfaction but realize ithat without my customers I don’t have a business. Just a little something to think about. Thank you for your time to hear my concerns an I wish you the best of luck in what I consider a bad choice of direction you are taking Olive Garden.
Hello My Name is Tracy Kimble I was at the Olive Garden in Douglasville GA on Saturday February 16, 2019. The wait time was over and hour and right before it was time to get our food we had to evacuate the restaurant because of a fire. We were there from a Birthday Celebrate; by time time we left the Olive Garden restaurants in the area were full and could not accommodate a party of 18.
We would like for Garden Garden would like compensation for the inconvenience and for disrupting our birthday celebration.
Regards;
Tracy Kimble
I have a question? Why you don’t offer seniors discounts with such a large franchise. I needed to ask this question because I see that most of your customers are seniors. Please reply to my concern.
Kind regards
Jacqueline
My wife and I come at least weekly to Olive Garden for the sole purpose of having STEAK Gorgonzola. In someone’s infinite “wisdom”, they have decided to switch the steak for pot roast, or as expressed on menu as, ‘braised beef’. This is not only highly unacceptable but actually, nauseating. My wife and I ordered the new version it hoping that it would be good but were SEVERELY disappointed. The meat was dry and flavorless pot roast, the Gorgonzola was HEAPED on, the sauce was different, and there was no balsamic glaze. I am sure that someone hoped to save a few bucks here but they forgot to ask if this was a reasonable and palatable choice. I think you need to fix this immediately. Others in the restaurant who had recently tried it all said the same thing, “it sucks”.
djmayo01@ gmail.com
Me and my family go to the redding , ca Olive Garden and the past 12 experiences have been straight garbage on service and food the last time we went bread sticks came out with entree’s soup and salads did as well food had hair in it chicken was raw and we reached out to Olive Garden and you would think maybe the manager would reach back to us nope and that’s been a week now I am very sad to say me and my family will not ever be eating at Olive Garden again I spend close to 150-200$ a visit and we normally eat there 3-5 nights a week guess somewhere else will get our money now
My wife and I chose Olive Garden to celebrate her 63rd birthday on Friday Feb.1st. We went to our usual O G a in Clifton Park NY. When we were met by the hostess , I specifically asked for a quite table.We were promptly led into the bar ,next to several men drinking at the bar surrounded by tables of young (loud) girls. We accepted the table without issue. The entire O G was less than half full and had ample tables available to seat us at. Instead,we were put in a spot where it was either chosen for the comfort of a server or to jam us all together.This is unacceptable as a good business practice.The food and service were fine ,but this has us reconsidering whether or not to revisit. Respectfully, Geoffrey and Robinlee Deet
My friend and I went to Florence, Alabama Olive Garden last nite, My friend ordered a Italian Margarita which comes with a shot of amaretto on the side. We have been coming to this Olive Garden since it opened, which I guess is about 8 years. The shot of Amaretto is always to the top. Well this time the shot had only 1/4 full. when we complained the manager came over. she told us it has always been this full. Which we know is not the truth.
Just do the same thing, you have been doing and do it right. Do not fight with the guest’s and tell them they are wrong. Serve good food and drinks you will be rewarded with crowded restaurants and lots of repeat business. Quality and consistence should be your moto.
We love Olive Garden. we go to the one on south trail in sarasota. my question…we like to have Kahlua made like an Irish coffee in the 1 glass. this 1 male bartender there tells us he’s not allowed to make it that way. he brings us a cup of coffee & a cup of Kahlua. My husband was a bartender since 1968 here & in Boston. We’ve never heard that. is this your rules or is he making this up?
My daughter took me to lunch on Friday. I ordered the lobster/shrimp Mac and cheese. I told the waitress that it better look like the picture. Her lie was oh yes it does. Well my daughter paid $18.99 for the worst food I have ever had. In no way was that lobster and shrimp Mac and cheese. Two tiny pieces of lobster floated on a discusting sauce. You should be ashamed of yourself. I will probably never go back to your restaurant. Horrible and stealing
I will never go back to the one in Pensacola, My Mom, Cousin and myself went and had lunch, my cousin knew the waiter from some years back and asked him a question, he just looked at her and walked off, after the meal, he brought our tickets and at the top of his voice said HAVE A GREAT DAY AND THANK YOU FOR RUINING MINE, we were like what the hay??? My cousin was in tears, I talked to the GM he gave us a $50.00 gift card, it was like NO THANKS, he was rude and needed to be fire, well he is still there so we will not be going back ever as long as he is a server there.
I from Charlotte North Carolina .I travel to Monroe North Carolina to Eat at Olive Garden there. I had the best experience of the world.Our waiter’s name is Kristen, went above and beyond although she was busy and had large tables she took the time to show my dyslexic daughter how to work the OG iPad that sat on our table. She had the patience of the world with her. Waiters like that are far and in between. I don’t even want to call her waiter she is just a beautiful human being all around.
And to the Olive Garden CEO Eugene.
This Waitress needs to be recognized and I just recognize but she needs to write a handbook on how to multitask and yet still have time to go above and beyond for each customer she needs a raise or her own Olive Garden because she knows her stuff. She knows and is aware of the true meaning of customer service and how to run a Business.
Just left port st lucie florida olive garden..will never go back..my husband and i are sooo disappointed…cant wait to talk to corporate as well..disgusting dirty.. food aweful.. managers useless.. staff lazy.. bathrooms filthy dirty piss on floor in mens room..they need to be shut down..have pictures to send to corporate of staff and management watching football in bar area instead of cleaning up floors..tables..and benches..got there slipped on lettuce right in front of my table..called manager over to pick it up..after MULTIPLE employees walked passed it…and never known chicken picatta to have roasted peppers in it..have eatin it at multiple olive gardens and never has it had roasted red peppers in it..and no hint of lemon whatsoever..it was gross..tasted like oil..cant wait to talk tk corporate tomorrow
When you go to enjoy a wonderful meal and then to walk in to a disgusting & hideous experience of 2 males sitting at their booth with their sex toys at their table.
This was the worst experience we have ever encountered. To hear and watch in a family establishment these two making sexual comments, jestures and physical abuse (these 2 went as far as putting a bread sticks in the dolls mouth making it seems as a human body part for sexual gratification). While the tables surrounding them full of families with their children. Confused and upset that they had to tolerate and explain to their children surrounding this type of behavior as their being catered to. Not to mention the abuse the waiting staff had to encounter. To be humiliated to wait on these 2 disgusting disrespectful idiots making special requests to please their sex toys at the table. Couldn’t believe that management allowing these two to be seated with their sex toys and to carry on for over an hour. While several other respectful families walking out. Still witnessing these two being belligerent to others surrounding their booth. Just plan disgusting that the host Kayla and Randy D/MGMT allowed everyone to encounter as they thought it was a entertainment for these 2 staff members to watch. While their other customers forced to watch this disgusting behavior. Others recording to make their own complaints. I won’t be taking any of my family to enjoy a quiet (supposed to be a professional, classy establishment) here again. Management definitely needs to be reprimanded for jeopardizing a household recommended name.
(Needed videos to share upon request)
7655 W Alameda Ave, Lakewood, CO 80226
My wife & I along with 2 guests ate @ the Olive Garden @ 100 Paddy Creek Circle in Rochester NY on 11/30/18 I had printed a coupon for 20% off for four or more guests “off your website”. Since it was on your website I saw no reason to read it assuming it was valid. However, it had expired 2/22/16 so they would not give me the discount. Why is an expired coupon still on your website after more than two years? I fell ripped off. My bill was $$84.49 plus a @20.00 tip. We will still eat @ your restaurants as we for many years. Our address is Webster NY 14580 should you want to compensate us.
Hello,
On November 28,2018 at approximatley 8pm I walked into the Olive Garden in Cerritos, California and placed an order for catering. I paid for my order and told the waitress on the extra food that i wanted. Obviously, i paid the extra money that i was charged. I also told her that i needed it for November 29,2018 at approximatley 5pm. She ensure me that it wasn’t a problem and that it would be ready at that time for pick up. As, i got there to pick up the order, I was told that it wasn’t ready and but, that they were going to rush the order. We’ll they did and she ensure me that everything was there. Once, i got home and my guest were there. I noticed that my extra things that i had order were not in the bag. I immediatley called and spoke with a waitress and she said that she didn’t know what happen and that i could go back and give me the extra food. We’ll i explained to her that i couldn’t leave my guests alone. I also asked her if i can get my money back that i had pay for my extra food? She told me that no, but she can put it into a gift card? She did not apologize and said that, i could only get my exact money back. She did not want to compensate for the wrongful mistake on you guys part. I am very disappointed.
I worked at Olive Garden for approximately the last 4 years. and all I have to say is nothing but positive things they experience was unique and the atmosphere was something I enjoyed. My colleagues were not my friends they were more like family. But in the last years all of that changed, as need be a new store opened up in our region and our general manager and most of our staff changed as well. I’ve always believed that change is always for the best but not in all cases. We got new stuff that lacked experience and didn’t share the same morals as our old director and general manager. The new culinary manager was rude and poorly managed supplies and quality. In order to accommodate waste dates for changed on food something I strongly did not agree upon. her calling every manager would call you from her personal phone and was intimate with other employees. She took favoritism to a whole nother level and our general manager allowed it to happen. Waste was low so our director look the other way. This was brought to his attention he told us that he knew about it. All our old employees that were veterans with insperience were fired to make room for people with lower pay to ensure labor was mad. I myself what’s let go three weeks before my anniversary, I worked extremely hard all year long to trackwell my tracking was about 37 hours. I was looking forward to having money for the holidays to support my family and to give my son the gifts that I couldn’t give him yours past. But I guess that’s what all of garden does to Family
This is an Olive Garden song! Written and recorded by YOUcatastrophe. Peace, Positivity, and Parmesan!!!! soundcloud.com/user-400086450/olive-garden
I enjoy my visits to Olive Garden and wonder why your restaurant does not have a grub hub delivery which it makes a lot of people that does not want to go out be able to get food without leaving there home I us them a lot for other business and it very convienient for me since I am a senior, just passing on a great idea.
I sent and email back in APRIL # 3889319
in which the manager of store did not call me back it says he left message in May I didnt get it May 10th I sent another email checking the status of a call still nothing I called back some time later to check again sent another message to them
someone called back last week and Asked me what would I like him to do about the visit that he made my meal over and comp it along with 5 other people (but I do not recall that) we had a party of 30 and the service was terrible. Regardless if he comp the meal or not we come 2-3 times a year for my son b day in Oct my daughter and her boyfriend in April/May and mine in July we normally go to BOWIE location and have no issues been coming for over 8 years went to this location because it is closer to us anyways the proper response would have been I will be sending you some gift cards to use at your next visit so please give us a chance to get things right Not what do you want me to do WOW I am the Office Manager where work and I give additional discounts when a customer is not happy to make them happy and come back NOONE offered this me Linda nor Moses very not too professional I have read the reviews for that location and not too good reviews read them please and let me know If Im making this up
If someone other than Linda and Moses wants to contact me that would be great because the way this entire complaint was handled was not good at all. Send out gift cards to customers who have a terrible experience. Thats top priority for my birthday this July we went to Longhorns and it was great so you don’t want to lose customers I have alot of family and friends concerned Customer!
Lisa Pigford
301518XXXXX
My girlfriend and I took our 80 year old friend out to Olive Garden on Gratiot in East Pointe MI. We have been there several times before. We were greeted by the hostess and told her we were going in the bar area. (Roger has trouble walking) After sitting in the booth for at least 10 minutes with the bartender Rosemary not even giving eye contact and the manager Morgan passing by twice, I spoke to the hostess. She in turn told Rosemary to serve us. WELL….. NO WAY. Blocked us out. I approached her for a drink and she told me that we should have gone through the hostess to sit in a booth. I go back to the hostess and ask to sit at a near by table, NOT IN THE BAR. Rosemary continued to on barking to a customer. I spoke to Morgan who did nothing. Needless to say, we will never go to a Olive Garden again. Maybe you should train your people in respect and manners.
My family ate at Springfield MO olive garden today and had poisen or chemical in our food. Throwing up within 10 minutes. All setting at hospital waiting to see if we get any worse. We are very woried and Melissa the manager has not even contacted us. We might call media to notify possible major problem at Springfield location. It was the chicken piccata zucchini that had the horrible reaction. I threw up in bathroom within 10 minutes. My girlfriend and daughter are I’ll with all our mouths very sore.
Chris Horn
Hello kela,
Thank you for getting back to me. Yes it has been a horrible experience that leaves us still not feeling right. The manager did reach out to me and said I will get a call from claim insurance by Tuesdsy. We have appointments set up this week with our Dr. We basically have weird stomach cramping pains off and on with very sore upper mouth. This is something that went critically wrong with some kind of chemical or poisen in your kitchen. We just want to make a full recovery and make sure this don’t happen to others. I am most disappointed that the supervisor let us leave without further investigation. Melissa said the pan left of zucchini smelt bad and she tossed it in trash. The main manager should have been notified to investigate the chemical in the food. She did take the un eaten meal off but I had to pay for mine and my daughters dinner when I’m pucking in the bathroom and dizzy. I can’t describe how scary we all felt from the experience. Please let me know what should be done in this matter.
Thank You
Chris Horn,
Debra Mcilwain, Celeste Horn
Sent from Yahoo Mail on Android
On Sat, Aug 11, 2018 at 11:03 AM, Olive Garden Guest Relations
wrote:

Chris,
Thank you for your email.
I’m sorry we let you down. We never want our guests to feel that way. I’ve shared your email with the General Manager at our Springfield Olive Garden and asked for you to be contacted. Our managers usually respond by the next business day.
After hearing from our manager, we hope you’ll give us another opportunity to serve you. Delighted guests are the key to our success and we’d love to see you back at Olive Garden.
Feel free to reply to this email if I can be of assistance.
Regards,
Kela
Olive Garden Guest Relations
I worked at the Olive Garden in Weslaco TX.. they changed expiration dates on food I wouldn’t doubt that’s what happened to you..
To whom it may concern, I dined in at Olive Garden today in Foxboro Mass. I was very disappointed with my service. The restaurant was busy but when the waitress came up she asked what I’d like to drink. I stated water while I go over drink menu. She came back 5 min later with my friends drink and no water. I asked again. Then I ordered my alcohol beverage and waited. She delivered the beverage still no water. Finally when she came back a 3rd time to deliver my alcohol she still had no water and I had to ask again. Terrible!!! Never in my life I had to literally beg for a water and repeat myself multiple times. Finally after 3rd attempt 15 min after sitting I received my water. I’m very upset about this and I won’t be recommending this location to anyone.
hi, I know your frustration, however, if server missed your water maybe it was her first time serving or maybe she had a bad day. please do not complain about not getting water. when restaurants are busy little issues happen. So Be happy you have money to get food and Lucky to have a digestive system that can digest Italian food.
I am a customer and I think they do a fine job.
Olive Garden is less than a one star vote. Table waiter was unfair and uninformative of how their business operates. How can the staff sing happy birthday for one table and not do the same table who also has a birthday celebration for their loved one? Didn’t even give us an option to move to a serving section that does help celebrate $71.01 paying customers plus a 20% tip. I’ve sent a dislike notice anywhere I could about what happened. Did I mention the other paying and tipping customers were black?
Are you serious? The rating supposes to be the quality of the food, taste of the food, good service, and many other important issues you could have addressed. I usually go and ask the manager for a birthday song for anyone in our group. Usually, most people do not like birthday song in a restaurant that is why you need to ask…
.this is my experience with restaurants.
I Dined at the Olive Garden at 6201 E. Southern Avenue, in Mesa Arizona on July 11, 2018 to celebrate my Granddaughter’s call to serve an 18 month mission in Honduras.
After our meal my niece attempted to use a coupon I had given her to help with her and her daughters bill. The Server, for some reason, could not get the coupon to work so she called her manager, whom we were told was the general Manager. This Manager, Deidra, told us that coupon was invalid because it had expired in March, 2018, so my niece payed her bill. I was sure the coupon was good through March, 31, 2019, which it was.
I asked to speak again with Deidra. When I pointed out the coupon was valid through March 2019, her answer for me was in a very rude, smug and matter fact tone, was that nothing could be done because the bill had already been paid. Also in a very rude manner she pointed out, I could use my coupon next time we dined at Olive Garden..
My family and I eat out very frequently and are not accustomed to rude or poor service. Because of the competition in this area for our “Dinning Dollars” we have a choice to go elsewhere.
The two young women at the front podium asked how our meal was. Although I had made up my mind to not return to this Olive Garden again, I asked for a comment card. Immediately they asked if I was unhappy with the food or service and I told them I was definitely not happy. One left to get the manager and the other ask that I please speak to that manager. I told her I had just spoken to the general Manager, so did not feel it would do me or her any good. She said, “Please speak to Tom”.
I spoke to Tom.
He apologized and refunded my nieces $5.00 as well as rewarding my Granddaughter with a piece of Chocolate Cheese Cake. Tom displayed the high degree of customer service I would expecte form an Olive Garden Manager.
My family & I tried to dine at Olive Garden in McAllen, Texas this evening. We had to wait forever just to receive our glasses of water & with that being said we had to ask for the water several times. The Waiter finally came but forgot my husbands water. That took more time just for his water. He finally took our order after waiting 45 minutes. We never received our bread sticks & salad but he had the nerve to serve a table just behind us their bread sticks, salad & water and we were there long before them. We were very, very upset. We actually got up from the table and left so upset that we had wasted all that time there. We will never again return to this Olive Garden. We took our business to another restaurant and were actually treated with respect & had great service!
This is the 2nd time I have sat over 15 minutes and waited to be greeted by a service. It’s pretty sad when they let a pregnant woman and her could sit there without drinks, breadsticks, or salad. Two other tables were sat after us and they received a greeting, drinks, etc. I finally got up and let the manager know this is the second time this has happened in less then a month. He then wanted to take care of our food..at that point I just left. In my opinion someone should’ve noticed us just sitting there. Multiple servers walked by, bus boys, the hostess that was double seating people. We walked in, my daughter and I, and we waited to be sat…while waiting a lady walked in with a part of two as well and was sat immediately..makes no sense!
This was the Olive Garden at 8405 U.S. 64, Memphis, TN 38133.
“Ate” tonight at OG in Greenfiled, WI (S 76th St). I ordered the shrimp scampi. The picture showed shrimp, asparagus spears, and red peppers on angel hair pasta with sauce. What arrived was asparagus stems—not one spear. No peppers. The shrimp wasn’t clean—the “vein” with it’s black intestinal tract contents was clearly visible in the shrimp. When I cut the shrimp it made a brown smear across the white shrimp and knife. I just pushed my dish aside. THe waitress told me that is how they serve the shrimp—apparently they don’t clean their shrimp. I ate a few of my husbands cheese ravioli and ate not one bite of the gross dinner they served me. They took the meal off the bill, yet I’m disinclined to return.
Still Boycotting Olive Garden!
My family of 3 went to the South Bay branch in Boston, Ma. on April 19th 2015.
After 3 years and still have never received a line from their corporate offices. The $11.79 lunch portion of Chicken Parm and pasta looked more like a child’s portion. When we complained to the manager, he told us “well we would be happy to sell you a dinner portion.” Pasta is cheap to serve. Come on Olive Garden!
It was Mother’s Day 2018 and my husband placed a large “To Go” order at the Olive Garden in Jackson, MS as 15 people would be attending a luncheon at our home. We noted the pickup time would be 1 pm. We drove 40 minutes to pick up the order, only to have to wait 30 minutes for the order. I noticed right away a couple of items were missing, and they scrambled to locate the items. Waiting again. A big box was on the bar counter and the employee assured us all the hot orders were in the box and all accounted for. We trusted her. We drove 40 minutes home with people waiting (because the Olive Garden delayed us), and after unpacking everything, all the sauces were missing. No spaghetti sauce and no Alfredo sauce. On Mother’s Day, I had to stop and cook both sauces from scratch so everyone could eat. This was a second chance we gave the Olive Garden, as the prior year we were missing the lemonade in a large To Go order. I would suggest having the employees go through a checklist with the customer before they leave the restaurant. The Olive Garden has put a bitter taste in my mouth.
Hello I have a serious complaint with the douglasville GA location on 5/21 14:50. We went out for a corporate meeting over lunch at this establishment and i have a food allergy and requested for the ONLY GLUTEN FREE PASTA on the menu. Once we received our food i asked the waiter Calvin twice was the pasta Gluten Free he then stated yes it is. I asked twice because i noticed the pasta looked different than before. Calvin assured that this was the correct pasta and the noodles were different now but it is Gluten free. I then proceeded to eat my food and I immediately knew that this was the wrong pasta. I then asked the waiter again if this pasta is correct because i was starting to feel sick so after asking him the 3rd time to go and check to make sure and then went to go find out to only tell me that this was in fact the WRONG PASTA. He then SHOUTED from across the table that my food was wrong and it will be out in a few. NO APOLOGIES NO ONE ONE NO CUSTOMER SERVICE ETIQUETTE SKILLS. This lunch consisted of supervisors and general managers for one if the LARGEST FAST FOOD CHAINS IN THE WORLD so I understand the proper procedures when taking care of a customer with food allergies however none of the customer service steps where in places. I then proceeded to ask to speak with manager on duty and he talked with me and his only concern was if they fixed my order correctly but he also did not apologize nor did he take the correct steps into recovering the customer problem. He then went to yell at another waiter in front of me who was not even MY WAITER I then proceeded to stop him and explain to him it was not that gentleman but it was the waiter Calvin who messed up my order. He then stated he was going to talk to Calvin and he also brought out the kitchen manager Rebecca and she came out and described a slender pasta which would have been the Gluten Free one and I told her no the gave me the thicker pasta. She then stated she would go and get the correct pasta and I stated no because now the trust has been broken. In this chain events I would like to ask OLIVE GARDEN what are they going to do to fix this after I spent $311.83? Now i have to deal with the side effects of eating the wrong food. 5/21 table 432 check#29033 waiter Calvin store General Manager Mario Catala
My contact information is above.
OLIVE GARDEN IN HICKORY, NC HAS A VERY DISHONEST EMPLOYEE (THIEF)!!!!!! 10 of us went to celebrate my sons college graduation on 5/11/18. His graduation cards were accidentally left on the table, which contained $550.00 cash in them. Two cards…one with $500 & the other with $50. The restaurant was very busy with people lined up out the door, so they were basically cleaning the table before we left the table. They were rushing us, to get others seated. There would have been no chance for anyone else to have grabbed these card, except for an employee. As soon as my son got in the vehicle, he realized he didn’t have his cards & went back in immediately to get his cards. The table had already been completely cleaned and people seated at our table. We were told by two managers that they would search through the trash to find them. They said they went through it twice. If they had gone through the trash like they said, they would have found the cards….(if they hadn’t been stolen by one of their employees!) The cards were never found. They also kept stating over & over that they have full trust in all their employees & said that they knew that none of them would steal the money. They said if our employees find something, they will turn it in by the end of the night. My son & husband stayed there until after closing….still no cards. My husband & I returned to the restaurant at 9:30 the next morning. We had been told that everyone would be informed of the cards & be on the search for them. I walked through the front doors and a man was cleaning the floors. I asked him if I could talk to his manager. He looked surprised & said….how did you get in here? I said I walked through the doors….He then asked….were they not locked? Nope! So, the night staff had not locked the doors the night before. They were more concerned about me being in their unopened restaurant, than the matter at hand. I proceeded to ask the manager & what appeared to be a cook if they were informed of the situation. Surprise, Surprise…No, they had not!!! (Which the manager came back later & informed me that he had not checked his emails, but he supposedly did received a message about it after midnight.) Anyhow, he said he would search the trash himself, after another manager arrived. I told him I would search it, but he said that I could not do that, because if I got hurt they would be liable. So, I waited outside the dumpster. Saw a man dumping trash, so I got out and asked him if that had already been gone through. He said no, that this was the morning trash, all the night trash was taken out last night. I pointed to the clear bag that you could visibly see salad with dressing & asked….WHO EATS SALAD IN THE MORNING? I received no reply from him. I asked him to send the manager out twice & he finally came out. He went through a few bags & then realized that the trash had been picked up that morning, because it was low in the dumpsters. I told him then….if they did not find the cards in the trash last night after they had been gone through twice! The only other place it would be, would be in one of his employee’s pockets! He (Ben Robbins) then stated, not to worry, we will make this right! He said he would have the General Mgr. call us and we waited & waited. Finally called him back around 4pm that day & he then tells us she is on vacation & would be back Sunday. We never received a called Sunday! I called the restaurant again Monday morning & spoke with the 1st manager we came in to contact with Friday night (Amy Townshend). She apologized for Nancy the General Mgr., and said she was just too busy to call. She never offered to have her call me & told me to call Scott Townshend. So I did call & left a message, still no reply. I called corporate office & no one would ever answer! They have no intentions of making this right & think all their employees are saints! *Beware! Do not forget personal belonging at Olive Garden, not even for a second!* *Also, their food was awful & two of our guest received the wrong food & the place smelled like vomit!* *Not just saying that, because of the situation.*
As of 5/18/2018, all has been resolved & Olive Garden did as they said and did make it right. Thank you
Most horrible experience at Olive Garden in all my years going here. Poor Service, very very attitudy servers and food was COLD waited so long for anything to be brought to table! Capital Heights, Maryland, was there to celebrate an 18th Birthday with a party of 25 and it was HORRIBLE WITH ALL CAPITAL LETTERS left out feeling angry and unsatisfied while the Manger was very nice and polite (Moses) I don’t know if the staff is under any control. They told us the Breadsticks come out the same time as the meal? that was very unusual
Just very upset at the entire 21/2 hours and the 2 hour wait to be seen horrible experience!
My daughter took me to Olive Garden April 27th for my 75th birthday. We were placed at a table right off. Then we waited, no one came and ask us for drinks, nothing. We gave them 20 min. to wait on us, nothing happened. They passed us so many times, but said nothing. We finally gave up got up and walked out. Never been treated like that before. And on my birthday. No more.
I went to Olive Garden this evening for dinner with my girlfriend. We went straight from work…we both ordered a XXXXtail and meal…halfway through the meal my girlfriend ordered another drink and was denied by the manager because she wanted to air on the side of caution but would not say what exactly my girlfriend did that made them not want to serve her. I hadn’t seen her in a month and we were having fun and laughing. We were so embarrassed and upset which led me to write this and let you know and we will not be back and will tell everyone we know of this horrible experience we had at Olive Garden.
So i took my elderly grandmother out for lunch on Good Friday as she loves to go to Olive Garden for the soup salad and bread sticks. So my grandmother asked if they had any soups besides whats on the menu being its Good Friday, the response we received was ” um whatever we have is what we have” Of course with an attitude and eye rolling. Then only one soup came out as they ran out and it would be a few minutes, which was fine. Salad comes and its like throw on the table and she attempted to walk away, as I’m trying to inform her i need cheese for the salad. I would ask for another glass of water and she drops it on the table, next to my grandmother when it was for mine. Any interaction i had with her it was huffing and signing and rolling of the eyes. My grandmother kept saying its because we weren’t spending enough money. I asked for To-Go containers and she brought me no soup container, i asked for it when she dropped it in on the table, and shes like well this is what we have. I’m like I’ve gotten soup to go before and i know they have containers. She then comes out with to go coffee cups with lids…. I’m like NO this isn’t for the soup this is for coffee which neither of us have! Oh and now the machine at the table to pay before leaving doesn’t work, conveniently…oh and that’s when she informed me that she wasn’t going to charge us for our soups as they weren’t ready for us, but really they came out a few mins later. I had no problem paying for my food. So she takes my card which by this point I’m very uneasy giving to her do to the way the lunch has went. She comes back with a PENCIL for me to sign….a PENCIL. I’m like this is a pencil, shes like yeah i know i don’t have a pen, I’m like well i don’t sign in pencil. A few mins later she comes with a pen. So i still had a gut feeling that something wasn’t right, so i took a picture of the receipt with how little of a tip i gave her, just in case…. well 3 days later i look at my bank account and BAM an extra dollar was taken from my account! Hoping no other charges randomly show up!
Maybe if she wasn’t throwing our food on the table, rolling her eyes, giving an attitude, oh and didn’t try and have me sign with a pencil she would of got a nicer tip!
Would give a zero. Never did get to eat here due to being told 10 to 15min wait for a party of 3 and never received a pager just name on list. While waiting at least 20 people came in after us received a pager and only waited 5min and was seated before us. Never was called to be seated so I voiced my opinion on how crappy the situation was and left. They also did same thing to the 3 people ahead of us who was also complaing. The brandon place needs to get there stuff together. Crappy experience and never will be back.
My family and I placed a large carry out order on 2/16/2018 part of my order was left out which I paid for i might add. I spoke with a manager on two separate occasion’s both assured me that they would have corporate send me a e-gift card. I just would like to receive what I paid for
Hi! We dined at your Livingston, NJ Olive Garden. I ordered a dish with “lacy” pasta & veggies & chicken. The sauce was not to my liking & I asked my husband to taste it. He said it had a sour taste, maybe because it’s made with herbs. We also ordered salad and that was wonderful. So, I filled up on the salad and scraped off the sauce and ate the chicken. My waitress, Christina M, was terrific and offered me other things to compensate, but by this time I was filled with the salad & bread sticks (which I love). However, I’m surprised you don’t make a vodka sauce or have caesar salad. Unfortunately, I cannot eat a “red” marinara sauce or any creamy sauces, so your menu is very limited for me. Please take this into consideration the next time you change your menu. Thank you!
On February 19, 2018 around 9:00 pm, my daughter, grandson, my son and his girlfriend had a late dinner after a very long day. At about 9:45 a couple come in, at this time my daughter is getting my grandson ready to leave so she is talking to him and he is 2 so he is talking louder than an adult does. The couple are annoyed and summon the waiter to “Move them because he is just too loud and they need quiet, children need to not be in restaurants!” The waiter doesn’t move them. My daughter just lets it go and tells her brother to pay the bill so they can go. My son ask her something about the bill and the guy of the couple thinks he is speaking to him and freaks out and gets in my sons face. Yelling and threatening my son in front of my grandson and a 2 month old baby at a table behind them. Meanwhile, my grandson runs around the table to his aunt and the lady calls him a “stupid kid!!” The appalling thing is, management comes out and moves the couple and wants my daughters name so they can call corporate and have them banned from Olive Garden?? My daughter did nothing wrong! This couple threatened and yelled inside the restaurant and management comes out and moves them instead of making them leave?? The servers and hostess were apologizing and telling my daughter she did nothing wrong but management just let these people get away with this?? My daughter should have called the police but she just wanted to leave. She called me so upset and crying that I had to go and calm her down! My son was even upset and he is a military man! How can Olive Garden let people get treated this way?? How awful!! I am appalled and disgusted! I will post this story on social media so people know how horrible Hagerstown Maryland Olive Garden has become!!!
I use to love Olive Garden in Columbus Ga, Whittlesey Blvd location, but the service and food has become atrocious. Waiting for a simple bowl of soup would take 45 minutes. The food doesn’t taste good anymore. The staff/service is less than desirable. Just ordering take out will take 1hr and 30 minutes during their slow time. The servers don’t seem to care about working. Cleanliness of the restaurant is beliw standards. This use to be such s nice restaurant. Very disappointing that the management allows this to continue. I work for one of the largest company’s in Columbus and I’m not alone in this opinion.
After reading over the many complaints from other locations and the lack of response, it’s obvious that the Corp office has no intentions of rectifying the problems listed.
my daughter has been getting the run around from this co to get her w2s she calls the one in sf from which she worked at they give her another number to call they say they cant help her to call main store again and they keep telling her to call another store. I told her to call IRS and report them for not getting her W2S to her. don’t know where else to turn have tried 5 different numbers and nobody will help her. What a waste of a company.
My family visited the Palm Coast location for the first time this evening, where we were greeted by a nice hostess and a friendly gentleman that lead us to our table. We then proceeded to have a less than satisfying dining experience. The service was mediocre, however we knew where we were dining and by no means we’re expecting an outstanding dining experience. My husband and I have worked in the restaurant business for over 20 years each and are not high maintenance nor demanding, however when we went to pay our bill things took a turn for the worst. We gave our waitress Tabitha our credit card and a gift card to pay the check, shortly after she returned and informed us that our gift card had a 0 dollar balance. We didn’t think twice about it and told her to put it all on our credit card. She then returned with our receipt and thanked us and told us to have a good night, however she never gave us the gift card back. This struck me and my husband as odd so we called the waitress back to the table and asked for her to return the gift card so I could address the missing balance. She informed us that the gift card was inactive but would go get it for us. It then took Tabitha a bit of time but she finally returned the card to us and we left. The whole experience made me uncomfortable so I immediately called the number on the back of the gift card and found out that there was a balance on the card. I then returned and asked the manager to adjust my bill, she did so promptly with no issues and assured me that she would make sure that Tabitha knew how to charge the gift cards properly and indicated that there may have been an issue with the magnetic swipe. However, I’m sure that this waitress had the intent of stealing from us and I’m sure this scam has worked for her before. I write this in hopes of stopping this from happening to someone in the future. It really left us with a terrible view of the servers professionalism. She clearly was experienced and this was not a case of, lack of training.
New details about this scam-waitress helped herself to a larger tip than I gave her and stole money from my checking account with my card. Still working on getting my money back-bank is supposedly investigating but the manager Bonnie at the Olive Garden on Tamiami trail in Sarasota is conveniently off until next week. She probably ran away because she knows that the restaurant is in trouble. I have never had this happen before and I have eaten at thousands of restaurants before and this Olive Garden many times. I have been told that this happens at many restaurants so I guess it is time to stop giving cards to restaurants. Only cash from now on. In reality I may not get this money back but I intend to spread this all over Sarasota. Never again-too much hassle just to go out to eat. Only cash from now on. waitress was Heather, but it may be widespread there so no more card used at this one for sure.
I just discovered a scam that was done by a waitress and her manager at our Olive Garden here in Sarasota. My sister, niece and I ate there on Saturday. My sister had a $40 gift card that she used to pay for her meal and my niece’s meal. The total came to $33.58. I paid for mine with my bank card. Anyway, the waitress came back with some wild story that she couldn’t make my sister’s gift card work. She gave it to her manager. They got her gift card to work. Then since they had my bank card that paid for my meal, they conveniently took another $33.58 from my bank account. The charge for my meal was only $19.00 That was correct on my account. But they double billed and took both amounts -correct and incorrect. I reported it to my bank and I plan to see what the sheriff has to say about this. I have their names. Unbelievable! We have all of the correct receipts so they can’t get away with this.
I recently went to Olive Garden in Monroe, Louisiana. Our server was Christopher B. He’s awesome! Very attentive and professional. Please let him know that this frequent customer appreciates him.
Love the staff at 5555 G Whittlesey Blvd Columbus GA 31909
My aunt always gives us a Olive Garden/Darden gift card for Christmas. Once again we had the best experience. Check # 49821.
One of your employees is an excellent singer. She sang HAPPY BIRTHDAY to my sister and I Sept 2016. Yes she is that memorable.
Jamysa Lytes Hutchins.
dynneson23@ hotmail.com
I visited the Olive Garden in Farmington,NM on January 1,2018 and was disappointed in the service and food. The waitress didn’t seem like she wanted to be st work, my son had to ask for his drink since he ordered a smoothie and it was made at the bar. The salad was drenched in dressing and the food was ok. What really bothered me was when we checked our balance the waitress had keyed in the 20% tip to our total, that is not what was left. I talked to the manager and he refunded the tip but still… not pleased with the whole situation. I will not go back to this Olive Garden again and don’t recommend it to anyone.
I want to sing praises for the manager at Olive Garden store 4442 (Lake City, FL)! On 11/30/2017, I ordered take out from that location. My order was wrong so I called up there and the server initially apologized and then went and got the manager. I spoke w/ the manager (Beth), who also apologized and tried to remedy the situation. Her humor and professionalism, in and of itself, was enough for me, however, wasn’t enough for her because not only did she correct my order, I was also provided w/ a gift card.
VERY PLEASED,
L. Norris
I visited one of your locations, good service. I was extremely disappointed in my portion size for the price. I paid 16.49 for 4 stripes of chicken and 10 tortelli. Outrageous, my hard earned money to not even get full. The manager took care of me ,but visiting an Olive Garden again doesn’t appeal to me. I am not a fan of fettuccine or spaghetti noodles so you limit me that way as well.
Gentlemen:
Yesterday was veterans day and again you invited us to your great restaurant for e meal.
I\ve never seen the place as crowded as it was yesterday.
My wife and I are regular diners at this location and were pleased to find your fine food and excellent wait staff handle this task with grace and patience while showing the utmost respect for all the great people who served our country.
I’m proud to have served and just want to thank your for your kindness and generosity.
Sincerely
Rich Tadrzynski
I visited the Merrillville location yesterday, where the service and food is usually very good. However, when I ordered the veggie piadina (which already took 40 or so minutes to recieve) it was only cooked on one side, looked like it had been half raw, and looked as if it were pieced together from different piadinas that had been made. Also, when I received my salad the first time it had no pepperoncini’s in it. When I ordered the second salad, it had no black olives in it. When i told the manager about the problems with my piadina, he gave me the entrée for free. Although, he did not seem very interested in talking to me in order to fix the problem. Therefore, the food was not consistent at all and i feel as if the problem was not completely resolved.
Olive garden so stuck on ppl scanning for compensation of free XXXXX they don’t pay attention to people when they have a real issue concerning staff and management. But the looks of the rest of these comments I’m NOT the only one that feel as tho olive garden is all about money and not addressing the issue but thank you. Olive garden staff ruining my child. 8thbirthday
can you please have à store ìn the downtown area of Brooklyn, n.you. We would really appreciate it. Ì AM SURE YOU WOULD HAVE ALL
THE BUSINESS YOU COULD HANDLE.
I have 2 suggestions 1. is I go to an Italian place to eat Italian food and I really do not like it when I forget to tell them and they don’t tell me and my meal come with mashed potatoes, that’s not what I wanted. and you need a picture sheet with a choose of noodles because they never have the ones I like the most. (2) when I order Marsala sauce (or any other sauce) it only come with mushrooms per packaged, what about those of us who do not like mushrooms? can we have other choices same great flavor? this is in Texarkana Texas
Went to the Olive Garden last night on 44th street in Wyoming Michigan to celebrate a wedding anniversary. The food was as always very good. But the service was awful. We were seated right away, after waiting 20 min. for someone to come to our table, we stopped a waiter, took our order for drinks, that took some more time, still did not see a waiter after our drinks were served, out of frustration we asked for the manager for a waiter, the waiter came and let us know that we were not in his section but that he was doing us a favor by coming to take our order, then to top it all off we had to wait for our check and they didn’t have the check correct, we did get free deserts but our frustration level by the time we left was awful.
here is my issue …on 10-13-2017 we went to Olive Garden and enjoyed are visit not issues very pleased…so on 10-17-2017 we decide to go back and have the never ending pasta.
we arrive at about 4:45 we ask for a booth and give are name and are instructed to have a seat they will seat us when one is ready….i understand as we sat there it was shift change 2 other couples were waiting prior and 2 more came in after…from the 3 different hostess everyone was told a different story of why they were not being seated until one lady that had been there got up and made a little fuss and the hostess states we had to wait on silverware !!! they started seating all, we got our drinks and then the salad so i asked can we get silverware the waitress says oh yes let me get that…never seen her again i even went to the front where the hostess was and they said silverware should be coming out anytime …….so went back to table still no server and eating my salad with my fingers guess what shows up ……………..yes our food and i ask for silver ware and the girl that brought are food was confused our waitress was standing at the table behind us never jumped in never said nothing well we left …..so my qusstion is at 5pm on a Tuesday why would you not have silverware ???? so this is the olive garden on barry road in kansas city …before you are seated ask about silverware
WOW STILL NOTHING BACK FOR OLIVE GARDEN I GUESS THEY JUST REALLY DON’T CARE HOW THEY LOOK JUST MAKE SURE YOU BUY BUY BUY …WOW I GUESS IT MIGHT BE TIME TO START SPREADING THE WORD BY MOUTH AND LETS SEE HOW MANY PEOPLE I CAN MAKE NOT BUY CAUSE YOU NEVER KNOW IF YOU WILL GET SILVERWARE OR A SERVER WHO CARES
Maybe they could not read past the lack of punctuation. You are Illiterate.
I was very disappointed with my experience today. I am 100% gluten free and have been for 7 years due to health reasons. I have actually ate at this specific Olive Garden about 4 times previous to this visit and had no gluten free concerns. Today was another story. I asked for the gluten free menu and received it. I ordered off of it and made sure my waitress knew that I was ordering off the gluten free menu. When the food was brought out I noticed what seemed to be bread crumbs on my chicken. I asked if she was sure this was gluten free (it was a NEW menu item). She said she would double check. She then came back and said that it was bread crumbs and she would bring me a new plate and she was so sorry. When my food came the next time. I started eating it then remembered I had never been able to get gf spaghetti noodles at Olive Garden before. I then found a fettuccini noodle in the middle of the noodles and I panicked. I asked the waitress to double check this second plate was gluten free….it was not. The waitress was soooooo nice through everything and I do not blame her at all. The manager came out and said he was sorry and our food would be free. I said that I could care less about the money right now when I now have to look forward to the next 24 hours of horrible gluten reaction and possibly not being able to go to work tomorrow. I am not posting this to gripe, I am very concerned for others with gluten allergy.
Location of Olive Garden:
Springfield, MO
Time I was there: noon on 10/18
I would like to bring this incident to the attention of, Mr. Eugene I. Lee Jr., CEO of Olive Garden.
On the day of, September 22, 2017, my fiancé and I decided to have a celebratory engagement dinner. We do not have a lot of money and not dressed to the nines, but I think we do okay. We are the type of people who don’t have a lot, but what we do have we hold dearly. We have had some misfortunes, but that has humbled us to the less fortunate and we try our best to pay it forward.
On September 22, 2017 my fiancé Mark and I were greeted and seated immediately. The waitress seemed very knowledgeable and did not miss a beat. Her demeanor, seemed to have slowly changed as she slowly realized that we were not going to be ordering a 4 course meal.
She seemed a little irritated or annoyed.
As I received my soup, I slowly started feeling ill. I started feeling light headed and I couldn’t breath. I asked if I could sit at a booth to lay down and prop my feet up in hopes that I would feel better. A few minutes had gone by and someone finally came over and said that there were no booths available because they had to be cleaned.
At this point, I began perspiring profusely and felt as if I was ready to faint. I heard a female voice ask if they should call 911 and I said yes. I was scared and did not know what to expect.
In the mean time, my fiancé heard the chef, hostess, manager and waitress looking as if I was faking my ailments to avoid paying my bill. The term “86!” was thrown around a lot. Only one young lady showed any kind of compassion and real concern for my well being. She should be commended, and I Thank her for saving my life.
The paramedics saw I was in dire need of medical attention and I was going into cardiac arrest. They rushed me over to Sunrise Hospital.
Paramedics lifted me into the ambulance and My fiancé worried sick about me, the waitress chased my fiancé down waving the bill at him to make sure he paid the bill before going to the hospital. My fiancé and paramedics were appalled by her forcefulness.
When I was rested and coherent. I was shocked, embarrassed, and appalled on how the whole incident was handled.
Yes! The bill was paid in full even though we never got passed the soup!
I thought to myself….. why waist my time sending in feedback, but this was just too hurtful especially when I pride myself for being a good person and to always treat any living being with kindness and understanding. No matter where they come from, who they are, and how they look.
Location:
Las Vegas-Nellis Blvd.
80 N. Nellis Blvd.
Las Vegas, NV 89110
(702) 438-0082
Mark A. Cobeen and Girlie Gayoso-Erceg
702-286-XXXXX Cell
702-623-XXXXX Cell
702-349-XXXXX Cell
Me and my husband came I ordeeed food I pacifically told waitress would like my steak cooked well done no pink at alll my plate got sent back 5 to 6 times and still was not cooked right had nerve to be frustrated with me as if I done something wrong when food still wasng cooked right fake head manager come over as if he can be of assistance only give half off the meal when should’ve took off full price cause had to take home uncooked meal that was not done or satisfying to the money I spent and says he is taking off half of the meal price for inconvenience of meal not being prepared right than turn around and take full amount of money he gave back for half the meal and give to waitress who messed up my order over 5 times and 6 th time still was not prepared right I was sooooooo furious never again will we eat there such a discrace to the restaurant buisnesss I tell everyone of my story was very disappointed disregard your feelings and the way u want your food and don’t care if u come back to spend your money or not what a nice way to loose business for your corporation when was allways spending over 100 per day that I ate there. Olive Garden in buffalo ny / Cheektowaga ny
We called in advance for a table we were 15 minutes late and they gave our table away told me I had to wait 40 minutes ok we finally get to our table and our server kept disapearing for 20 minutes at a time now mind this is my daughter’s birthday dinner so 30 minutes after our order we get our soup mine had a napkin in my soup. My daughter got her food and the meat was very rare we sent it back and she didn’t get her food until we were walking out the door. The server bought us the wrong birthday cake it was an awful experience this was the olive garden in Memphis tn on poplar st I won’t go back just really crappy
The list of Olive Garden complaints are incredible. Every conceivable restuarnt category seems to be an Olive Garden weakness. Shame on your “so called” management at the store and carporate levels. I visited the Augusta GA store on October 6 with my family and waited over one hour to get my meal – and the two out of four servings were cold. The rotten service in incompetence of the manager stopped any “never ending” pasta. What a joke Your corporation has become. What is wrong with you guys??????
We were at Olive Garden in Westbury NY. Won’t be going back to any Olive Garden again. We waited a long time for our waitress to take our order. I had to ask a different waiter to get a salad for us. Our waitress was on her knees having a conversation with another table. She finally came back with water for us. At that point I was pissed. I told her that we had to ask another waiter for salad and I asked her where the breadsticks were. She said she will be right back with them. Never received them. Now we are waiting for our food, she was having another conversation with another table for a long time. I finally got her attention. And she knew that I was angry, she did apologize. We were served by another waiter. Still no bread or even come up to our table. Finally when she was done chatting I told her how I felt. I just told her I wanted to leave, just give me the check and her service was horrible. I don’t even know why I even tipped her. We left and I told the greeter that we will never come back again. The service was horrendous. If you want horrible service then I recommend coming to Olive Garden. Never again
Found bug in food order at Lithonia -Stonecrest …Reported to waitress-Yvonne and manager Walter Labady. Yvonne denied it until pictures were taken and manager also view on plate where I had spit it out of my mouth. I brought sister to restaurant for birthday but everyone appetite was lost and evening was quickly over. I am saddened to say that I really don’t think that my dissatisfaction was fully addressed. I was still presented with a partial ticket which I paid with waitress still smirking at incident. Manger did apologize but somehow I don’t think that it was sincere or enough.
Table#222
Check#35165
My wife and I are retired school teachers and we were pleased to see the wonderful promotion by Olive Garden for the Pasta Passports. I planned my day to be available, set my alarm and counted down (just like so many others I’m sure). At the exact moment… and I mean exact, I pressed the button to see everything sold out. All of the passports, and all of the passes. That’s ridiculous. I’m no beginner when it comes to submitting things on-line. No one could have been faster this time. Either people had purchased them somehow early, or they used some sort of computer dialing program to snag the passports and passes. Either way, it’s wrong. If you are going to offer great opportunities like this, it ha to be fair. This one wasn’t. We are disappointed. Please don’t tell me that others were faster… that is not true. There must be a glitch in your system, a very disappoint glitch.
Jerry Cook
The contest was a scam today!!! I pushed the button before and after to win the contest and supposedly it was sold out in one minute!!!!
OLIVE GARDEN IN SOUTHERN PINES NC HAS HORRIBLE MANAGEMENT AND DON’T CARE ABOUT THEIR CUSTOMERS. FIRED ONE OF THEIR BEST WAITRESSES STEPHANIE FOR POLITICAL REASONS. WE WILL NOT LONGER EAT THERE UNTIL NEW MANAGEMENT IS IN PLACE. FIRE GM JULIE ROBINSON AND BRING IN MANAGEMENT THAT CARES.
Most all the food was wonderful,unfortunately we had a rude waitress Whitney k in pooler ga 31322 the orders we had was buy one meal get a kids meal for 1 dollar well 4 adults n 4 children 2 of the adults had two kids n me n my husband had 2 children well they still charge us for kids meal suppose to be 4 separate tickets that she said couldn’t be separate all of them had to be put on one ticket this needs to be address as to why we didn’t get the kids meal for a 1
NEED A BUY ONE MEAL GET ONE COUPON .. MANY RESTAURANTS ARE OFFING THIS AS A 1 TIME OFFER … SHOULD BE EMAILED TO OUR E-MAIL BOX !!!! PROMOTION ! Thanks J??ean Busan
I went with my daughter to the Olive Garden located in 222 Expressway 83, McAllen, TX 78501. It took only 10 minutes to get a table, but when we get sited, we wait more than 20 minutes and no one took care of us, there where a lot of employees but no one offer even water , as we were invisibles, so the manager an old man like me, walk thru the tables, saw us and do nothing , every customer was taking care but us, finally 5 minutes later I call the manager and I told him about our situation, he ask in a careless way what we want, water or something and I told him again why if he saw us, why he didn’t send some one to take care of us, and his answer to me in a very rude and challenging way was “did you call me to ask for hel?”
And I said that’s it, we are living you have the worst service ever, and you are a bad manager, and he keep challenging, denying, and blaming on us for not asking for service, he went all the way to the exit being super rude.
We went out, and drove to other Olive Garden in same town 7812 N. 10th Street
McAllen, TX78504. We get in and get served in a very kind way in less than 10 minutes.
Never be back to that restáurate and I will tell my family and friends no to go there.
Someone needs to review the management at the Visalia CA location! They have favorites and treat everyone like s**t!
They got sexual assult going on in columbus georgia fred the manager at the Whittlesey location
I have sent in my comments & complaint twice with NO response. HORRIBLE customer service from the restaurant to corporate!
Went to Your restarunt on Hamilton Rd in Columbus Ohio to get the early dinner duo that is advertised on TV. The commercial said that you can pick from 50 different duos. When we got to the restaurant we were told it didn’t work like that. The waitress and manager said they hadn’t seen the commercial so it was showed to them on cell phone. I was very dissatisfied my husband and I didn’t get to choose what we wanted and had to settle for something else.This is false advertising anyway you look at it! Marsha Delcol. 614496XXXXX
I sent a complaint 2 weeks ago with no response. I got over charged at your Bloomington Olive Garden. My husband signed the bill without checking that we had been charged for 3 soup & salads combo and 1 garden salad, instead of 2 soup & salad combos , 1 soup, and 1 garden salad. I have a copy of the bill if you need additional info .
My husband and I visited Olive Garden in Portland, OR near Mall 205 on 07/18/2017 around 5:30 pm. Our Server, Trina was polite to us when visiting the table but as the evening progressed what followed was completely disgusting and unacceptable. We observed her REPEATEDLY through our meal kissing, touching, and hugging another server who was dark complected with a beard. We also observed her following this server around the restaurant all while our table needed assistance and we had to wait extensive periods of time. We felt SO uncomfortable and out of place. I was too embarrassed to even say anything to our server about this, what was I even supposed to say!? Not my place to ask someone serving my food to me to refrain from PDA and to pay sufficient attention to her assigned tables. My husband asked an employee that dropped our food if this was a normal occurrence/practice and the response we got was, “Ugh, Yes they are like that.” Judging by their response it made them feel uncomfortable too which is understandable! I will never return to this location again. I am completely disgusted by what I was forced to see my entire visit here. There is absolutely no excuse for this type of behavior in a restaurant. Seems like these two have made their job their own personal make-out booth ! The grossest experience I have ever had while eating out .
Our last meal at the Riverside, CA (Tyler) location was ruined by our waiter’s change in demeanor. We noticed this occurred after we heard yelling and a commotion in the kitchen. According to one of the staff that we’ve known for a long time, your “district manager” had been in there for several days basically harassing your employees. He told us that he’s done nothing but yell and demean them in front of their fellow employees to the point of making several people cry. As we were eating, we could hear him screaming at the top of his lungs at them.
Is this how your corporate office treats their employees? You district “manager” was ridiculous. He should be fired for representing your brand in such an unprofessional manner.
This evening after visiting your Harrisburg, PA. location on Jonestown Road I was going to just not ever eat there again, but my husband and I decided if no one said anything how could they correct. Our experience a few months ago and this evening around 5:30 p.m. at the same location was the last straw. We were seated as you came in the front door on the left side looking out on the parking lot of the now vacated Giant Food. Our waiter was a young man and he took our drink order, he did not return for a while, we were thinking he went on break. He finally did return with drinks. My husband ordered soup and salad, I ordered spaghetti, marinara sauce, and three meat balls. I told him my husband would be sharing my dinner as this was too much food for me and would he please bring me a plate for him. He returned with salad, rolls and left, later he returned with my meal, but did not bring a plate. I questioned him and his response you can use that plate (referring to roll plate) and he left. I ask him for additional sauce which took him a while to return, again he left. At this time I started my meal and realized my spaghetti was luke warm, meatballs cold (my husband added his to the soup). He did not come back to ask how our meal was, again husband ask another server to ask him to see us. When he came back I explained the situation, response I’ll get my manager. Manager comes, said he was sorry did I want replaced – no. Please take this meal off my bill, the waiter never ask if husband wanted more soup and salad, refill on our drinks, nothing. When he did bring the bill my husband ask if our ice tea was refill type, yes. Husband said could I please have a to-go cup and the server looked puzzled, do you have to-go cups was next comment, yes he believed they did. He left and returned in a little while with a cup of ice tea. I paid the bill of $17+ and left a tip. When we got outside my husband was quite upset that I left him a tip with such poor service. We live in the Mechanicsburg area, and visit your Carlisle Pike restaurant, the service is always excellent, food is hot, and our server always checks upon the arrival of our food to see if everything is to our satisfaction.
Ate at Olive Garden on kings highway myrtle beach it was very dirty men’s restroom smelled worse than a porta Jon floor had toilet paper and hair nets on floor dinning area ceiling can lights were about to fall down employees clothes were dirty and food was subpar for Olive Garden . Need a new manager
Hello,
My name is Sade Ellis and I wanted to voice my compliant about the horrible and unprofessional service I received in the bronx at olive garden in coop city. I went to Olive Garden last week for my fiance birthday. I ordered the tour of Italy when my food arrived the chicken parmesan was extremely burnt so I called my waiter over to exchange it. The waiter said he would have to bring his manger the manger came when being told to him my food was burnt he took the plate of chicken and came back 20 min after myself already finishing my meal. I told him this is unacceptable and he grabbed the chicken and told me go f**k myself. I was so disgusted and just paid for my meal which wasn’t my complete meal and also very disappointing
HORRIBLE< HORRIBLE EXPERIENCE. Went to Olive Garden at Coconut Mall in Ft. Myers, FL area. Our server had worked for 4 days and he said he had 3 tables. We NEVER got drinks and took forever to get bread sticks and salad. My special needs daughter was chocking with nothing to drink and I went to the hostess THREE times to ask for the manager. He was so RUDE. I found him standing around, he said he was on his way to our table, right. He then had a rude, horrible attitude. He told us to leave or he would call the police. Also brought another employee over to listen to him be horrible to a single mother and her children. All of your reviews state how rude the managers are. Do you care? It doesn't seem like it. This was my special needs daughter's favorite restaurant, but of course, we will never return. What a rude horrible employee this manager was, he needs to be fired. I am thinking of filling a disability claim, my daughter did not get to have lunch and she chocked on hat she did have to eat, the stale bread sticks.
My husband and I went to your restaurant at patriot place in foxboro, Ma. Our food was good but the waitress we was FABULOUS. We believe that people like her need to be recognized. Her name is Josephine and she is a gem of an employee. We will return there in hopes of seeing her in a management position. Thank you for your attention in this matter. Mark and Leslie Davis
Sent from my iPhone
Dear …………. I would like to take this time to tell you about my dinning experience on Friday June… with my husband..
I entered your restaurant at ……….. And was waiting for over 15 minutes before being seated.. I noticed the other couple was seated before Us? Something seemed unfair regarding this situation? I believe, perhaps they where friends of the hostess?
After a hectic week of work .. I chose the Olive Garden to have a relaxing dinner… Please note I am not looking for anything FREE…. Being the customer I am looking for clean establishment with efficient service and a tasty meal… With that being said i feel that is the agreement between us after entering your restaurant was broken!. However I was disgusted with your waiter and his personal hygiene He was dripping in sweat .. Then he proceeded to touch my plate with the seat dripping off him…. Please tell me how your would feel if this happen to you? My entire evening and dinner was ruined. It also disrupted my husbands dinner as well..
When I addressed the situation with the manager?………….. about my waiter they seemed not to be interested? Upon checking out i was appalled to see that i was charged for my Dinner? I feel as a customer I did not receive the service or clean hygiene from your waiter that is expected at a restaurant…
I am reaching out for your help. I know that I deserve compensation for the poor service and unexceptionable personal hygiene from one of your employees ..
We recently went to Olive Garden for lunch on a Sunday afternoon around 12:30 pm and ordered the usual endless soup salad and breadsticks that we enjoy. The menu stated at lunch time it would cost $6.99 however we were charged $8.99 and were told by our waitress “the prices are weird and change all the time I can’t tell you why it’s $8.99 it just is.” We were pretty frustrated as the menu specifically stated the lunch prices and she couldn’t even explain to us why we were charged more. They were not willing to change the price for us. We probably will not be eating at Olive Garden for lunch again if we are being asked to pay more than what the menu says with no explaination.
I completed this a few days ago, but when I hit submit comment, the website said it was timed out. I’m not sure if my comments were received by you or not. My husband and I have enjoyed many meals at your restaurants, but the last time was so bad that we may not ever return. We were at the Rogers, Arkansas location when a half bowl of bad salad was delivered to our table. It was soggy and even the green peppers were limp. We asked for another one, and the waiter said it just happens sometimes. He did bring us another half bowl that wasn’t any better. We even had to ask for new dishes for the second salad. After that point, the waiter was rather rude. When he brought the breadsticks after a request, he didn’t take the salad bowls on the edge of the table. He never offered to refill our water glasses which we also placed near the edge where he could see them. He waited on a table near us over and over, but would never even look our way. As we waited for assistance, a manager (we think) walked by and asked if we were having a good day. We told him about the salad. He said the produce is delivered every other day, but he would check into it. We mentioned the refills and he brought us water. He also took the salad bowl and dishes. Since we didn’t finish our meals, we asked for takeout boxes. He brought those to us and walked off. We didn’t get any bags for breadsticks or to carry out our boxes. Neither the waiter or the manager ever apologized. Also, the restaurant was not busy and there were many empty tables. It was a bad experience overall and we felt very unwelcome.
I have NEVER had as bad as service as I had tonight!! My best friend and I have gone to the Olive Garden in Orange Park, Florida many times. We use to come weekly!! Today we decided to come to Olive Garden for dinner with her Husband and son, since we have not been in a few months. We got to Olive Garden around 7:50PM, we got sat around 8:05, when we got to the table our waitress did not come get our drink orders until 8:10, but since we frequently come to eat we already knew what we wanted and ordered. We ordered 2 soups, create your own pasta and the appetizer trio. 10 minutes later we got our soups. We had to pull our server to get refills on our soup, where still we did not get asked about refills on drinks. Got our other round of soups, and at 8:44 still no food. The hostess that sat up came and asked if everything was okay, we told her we were not happy about the service. She got a manager, however when the manager got there she would not let us elaborate on our experience She RUDELY interrupted me and after my best friend said “I need to get my son home to bed, can we just get the check” she said “no, let us do our job since your here and I’ll go check in your food. The appetizer was put in as a meal, and so it’s coming out with the pasta” so I said “it takes 30 minutes for food?” She said “let me do my job and get your food” no more than 2 minutes after she left the table our food got there. I asked to get it to go for The baby was fussy and we wanted to go. It took 10 minutes to get the food wrapped to go and then an addition 5 minutes to get the waitress to split our checks and bring a to go bowl for the second soup. (Yes we did time it). We have NEVER had such bad service. We will NOT be going back there!!!! Olive Garden was our favorite place to go, we got one drink from when we got there and no refills… never came to check on us or say “hey the kitchen is behind”. Nothing. We MIGHT go to another one in town, however it will be a while. We have cheese sticks, mushrooms and calamari is a box that’s going to be uneatable when we get home! We still paid for everything. It’s baffling how rude your “manager” at one of your restaurants were to paying returning customers. All three of us work in customer service and how she spoke to us, is unbelievable and not even letting us say what was wrong. I think that’s what has made me so irritated and disappointed. There was another table that got sat after us and got their food as we still waited. We were not the only table complaining either, there was a big party there complaining about the same thing with the same server we had, Adriana. Thank you for your time!
Update: got home the monzerella sticks are frozen inside and the mushrooms are not cooked!! Also marinara on the pasta, not five cheese. I’m so disappointed!
We were at the Olive Garden in Kokomo Indiana last nite around 6:15 my hubby and I arrived. It wasn’t very busy. We had our female server with brown hair and glasses and she informed my hubby they were out of what he wanted to order. She brought our breadsticks which were literally rock hard, actually should of been thrown away. But instead we get served old, hard ones. She had no clue what to do as a server and didn’t do anything without us telling her. Very poor training from Olive Garden! She brought our salad out almost 10 minutes later. We then waited over an hour for our food, which we then proceeded to leave. This store is very poorly managed and has terrible service. Will not be back. Fazoils next time.
Michelle
I just had the worst experience at the Olive Garden located in North Richland Hills. My family dines here often, so I was so disappointed in Stephen, the manager on shift 5/26/17 at 4:18. Unfortunately, my coworker purchased lunch for several of us and I was not satisfied with the lasagna. My coworker did not receive his dessert with his meal that he purchased as well. My lasagna was sweet and it seemed like the chef grabbed the wrong ingredients. I just assumed my neighborhood Olive Garden would fix the problem by replacing the food that I was not able to enjoy, and even with the actual food in hand, Stephen said that he would still need a receipt. Don’t purchase food for multiple people on one receipt, because WHEN they mess your meal up, you will each need your own copy of the same receipt to have them fix the problem you may have.
In a nutshell, the food sucked and they did not give us our dessert. Now, I’m commenting simply because I couldn’t get my lunch replaced. People are a little grouchy when they have not eaten!!! Guess I’ll go next door to Red Lobster.
Hi My name is Marilu Martinez. I dined in with oyou guys on 05/22/2017 at 8:15 pm. Let me start off by telling you that this was the worse experienced I’ve ever had with OG. I go to you guys with my family to the location on Bunker Hill, Katy, 290 and only visited you guys 2 times at West Oaks, but this one was certainally the worse. When walking in we were greeted fine and sat down. After 25 minutes of sitting down I asked a server if we could get a server and he asked if I knew who my server was.. Well how was I suppose to know if I never got one in the first place right? Then he said is it an asian girl? Really?
After another 10 minutes a server finally come, he took our drinks order and left. He returns 10 mins after to ask.. What kind of Cappuccino I wanted?? Seriously?? Geez I was so mad by now, but because we were so hungry I asked that he takes our food order.
After this he returns brings our salad, but NO drinks STILL.
5 Mins later, he brings the drinks and the food 5-7 minutes after. We did not get our drinks until 55 minutes after walking in. We did not walk out of there until 10:00 PM we did not even finish our food. At least I DID NOT I was so upset and tired I just wanted to get out of there.
Not sure why we got treated like this, but growing up I was a server myself and NEVER would I had thought about treating someone this way. I am so sorry but I had to vent and tell you guys how bad my experience was. Not sure if this was a racial treatment as there were more african American servers, OH BUT WAIT… The other tables next to me were getting treated amazing.. and YES african American with an African American server. After having like 7 servers pass by US non stop and no one got up to at least ask if we were greeted. I am so sorry OG but that is unacceptable.
We go to Olive Garden for special occasions only because we have to drive at least a hour to get to one. We go a lot with our in-laws because it is all of our favorite restaurant. We went to the one in Decatur Alabama for Mothers day and Christmas. Also in February for our in-laws birthdays.(as you can tell we might even invent a special occasion to get to go.):) I really wish there was one in the Cullman, Gardendale or Fultondale, Alabama area. Believe me there is enough in the area to support a Olive Garden in all them areas.
Any replies?
As an avid Olive Garden customer, I will not return. Yesterday which was 5/16/17, I was appalled of the unconcerned staff including manager of this huge roach starring at me right above my plate on the ceiling. I watched him the whole meal hoping he didn’t fall into my plate. I will send pics. We were in Bossier City around 12:30 in the bar area. The bartender was our waitress.
I cannot believe that this company has taken one of the best items on the menu off!! The giant stuffed Rigatoni was the only thing I ordered on the menu and we went every Sunday and during the week for lunch some days. I know I’m only one customer with a family of seven, but now I have no need to service Olive Garden. Red Lobster has already been removed from my places to eat now I will definitely delete the entire group of Darden restaurants! You all really need to rethink this. The manager where I frequent, states ” a lot of our customers are disappointed with the changes!!
My son was fired today from Olive Garden in Fairlakes, Virginia by the Manager Mohammed. So, I am a single mother, my son help with his little Income. I have migraine headaches since I was 6years old. Unfortunately, I had a migraine headache attack yesterday, for Mother’s Day. My son dindn’t want to leave me alone, he saw me how sick and in pain I was. My son called his Manager Mohammed to let him know, he was requesting the da off. The Manager, Mohammed told my 17-year old son, that it was bad and he would talk to him next day. After picking up my son from school, i took him to his job. Manager Mohammed told him, YOU ARE FIRED. My son feels terrible for the terrible reaction of the Manager. My son has a great reputation, he is a gentleman, well educated, very intelligent and respectful in Olive Garden, School, friends and family. I love my son and what this terrible person has done to him is EVIL! I hope he can be reprimended. Loosing excellent employees just because they can have an emergency? What kind of Managers has OLIVE GARDEN. We all are humans and we do not plan emergencies.
Today May 15th I went Olive Garden in Jackson Tn store number 1652 check number 43271 @3:00 pm . It was the worst experience at Olive Garden, I have ever had across the USA. First the sever or bartender that helped us was eating and chewing every time he came to our table. To see food and spit with crumbs on a servers mouth was disgusting and as he talked bits of food came out of his mouth on to the table. Second he did not know any answers to our questions he kept saying well I don’t know –I think, but never bothered to ask anyone. Third our calamari was very soft not crunchy. I questioned if it was done. I told the servers —several times I had a coupon but it was not applied until I told 3 more people when we paid the bill the comment that was said was ” I never seen it” I tried to show it several times. We received bread sticks after asking several times. The salad was very dry we did not receive the vingeratte he promised. My soup did not come until I asked several times and it arrived after I tried eating my entree –it was cold. The entree was bad.. I have pictures of the manicotti it was just thrown on the plate nothing like the picture the taste was terrible. The cheese sticks did not have cheese inside and this time the calamari was so burned it crumbled. My other daughters pasta barely had pasta sauce…she had white noodles and we do not like a lot of sauce but this was ridiculous. The whole experience was bad and each time we asked for our food or certain portions of the food that was missing—-when a server brought our food we were told our manager is coming we did not see a manager or our server just different people brought items to our table as our server prepared to go home. It
Seemed he was filling the ice at the bar. He had several silver cans like and he was putting them on the bar ignoring us. We waited to pay out ticket for approximately 15 minutes because it was wrong and we tried to get help with the bill. My children saved for this dinner —to treat me for Mother’s Day and they left the restaurant in tears and very mad. We visit Olive Garden about 3 times a month with this experience I was left speechless. I have pictures if you would like to view them.
I will be writing a bad review any where I can find to do so!
Visited the Fayetteville, AR one for a ToGo order. I called to order. I have been order this same exact to go order every week for the past 5 months or so. My toddler and I share this meal so I always ask for 2 extra breadsticks and usually have no problem giving them to me. Well this time she (Elizabeth, goes by “lizzie”) stated that I can not get just two I have order a full order but I explained to her they have been giving me only two more every week. She proceeded to say “okay, your order will be ready at 8:15.” Note that it took them an HOUR to get a To Go order done when there wasn’t even a wait & there were a lot of empty tables. When I got there an hour later, the first thing I see is a manager (Tina) completely rude to her employees! One instance she was at the cash register and an employee went up to her to ask for her help and she stuck her hand in the employee’s face & said “don’t you see I am busy with something.”
When I got up to the cash register I told them my name for the to go order. Elizabeth, the server, said I was not getting the extra breadsticks that I asked for. What makes me mad was that she ended the conversation on the phone like I was going to get them which lead me to waiting an hour and still ordering from Olive Garden i stead of me ordering from another resturuant & not having my Mothers Day dinner with my daughter ruined!
When I asked to talk to a manager they gave me Tina (the manager that was already completely disrespectful to her own emplyees!) Elizabeth (the server) introduced me as “that girl I told you about.” When I explained the situation about why I wanted the 2 extra bread sticks she just said “okay,” so it just left that empty silence. So I told her I want the two extra breadsticks because if I wasn’t going to get them then that should have been said on the phone before I wasted an hour waiting for my food and going through all this trouble. Normally I would have just said whatever about the dang breadsticks but last time when we ordered this meal our breadsticks were cold with zero seasoning on them. After she said “fine you can have the breadsticks” she asked for my name and number then said “this for when you try to come in next time to get extra breadsticks we have your information.” I told her I was not coming back she says “okay that’s fine we have it for our record.” The server gives us our food and we leave. I open the breadstick bag to give my daughter one & notice the server gave me breadsticks that were cold, stale, and not seasoned. I have no clue if this was purposely but seems as so. When I get home my daughter and I are ready to relax and eat. But we notice our pasta is wrong & completely COLD!!!!!!!! Make me wait an hour then give me cold food and the wrong order?! I called the manager (Tina) to let her know and all she says is “Ok I’ll make a note.”
Also that was not the only employee I seen this manager, Tine, be rude to while I was there! I feel so bad for the workers there to be treated like that from their own manager! Yall should be embarrassed having this manager and server work for you!
Horrible experience!!! Thank you for an awesome Mother’s Day dinner! Will not be coming back!!!!!!
We took my mom who was 75 to a luncheon today for mothers day in Salem Oregon on Lancaster drive the meals were not cheap…My husband ordered the salmon steak….what he got for $19.99 was the tail end of the salmon with dark dry meat….it was not a salmon steak…he is the type not to cause a issue but we work very hard for our money…he scrapped the dark meat off and tried to eat it…was so dry and he was just hungry and so disappointed……well he went home hungry….the waitress came up and asked how it was……..I told her that my husband ordered a salmon steak and he got the tail end of a salmon with dark meat and dry……..she said oh I am sorry….that was that 90.00 dollars later he went out hungry……….I am so disappointed she didn’t offer him something else or comp his meal at least….this is my favorite place to eat…………….but I don’t know anymore….super heartbroken.
date(s) of incidents-5/8/17-5/13/17
I had an interview & had gotten hired at the Cherryhill, NJ location. When I first went for my scheduled interview I was told to come back some hours later by Dave, which I did. After getting hired there was a group orientation. In that group orientation Dave, the server manager, told us our schedule would be Monday -Thursday 8:30am-2:00pm. That Tuesday the trainer, Laura/Lauren, never showed after Andrew tried reaching out to her via phone. We waited two hours until Andrew realized she was not showing up. The next day we were told to be there at 9:30 (Laura/Lauren) shows up, but she was “off” and blamed it on a migraine and left the training early.
Thursday (5/11) Joshua is our trainer and Shamea, the manager, is there. While talking, she mentioned how she would have never made us come in at 8:30 am because it’s too early. During this, Shamea doesn’t know what have been going on, as far as, training and paperwork and needed to call Dave for information. I had informed her that our original time was 8:30-2:00 and I could not stay pass that time because of other obligations I made surrounding the original time.
When 2:00pm came around I asked Joshua could we leave and he informed the group that Shamea said “it was not even 2:30, I can’t let them leave”. At this point the situation is unprofessional and mind boggling. Not only because of all the mishaps that kept occurring but because they wanted us to “follow” people on Mother’s Day, which I and another trainee could not attend. Instead of Shamea asking me if I could come in the Saturday before she dictated that’s the day I was coming in, but had she and Dave spoken, she would have known that wasn’t going to work because I had given my previous job a two week notice and was working through the two weeks.
That Saturday (5/13/17) I received a call from another trainee that I had been fired by Dave, which was appalling and troublesome being that a manager told an employee that and I have yet to get a call from Dave, Shamea or Andrew. The reason for this action was because I told Shamea about our original scheduled time and which staying pass two was not talked about. While, all the commotion and disorderly training is going on Dave is nowhere to be found or did he try to reach out to us explaining why the training was dysfunctional. Not only that, but when I looked at my time card I noticed that it was only for Weds and Thursday, not all the training days.
Store 1705, Quintcee was the best server we’ve ever had! I’ve never had such a great experience at an Olive Garden up until this point. She took the time to get to know myself and friend who was with me. Constantly checked on us to see if we had everything we needed and even when we found out we were her last table, she didn’t rush us at all. My favorite server of all time!
Store # 1705
I’m a regular and This is thee best Olive Garden! Quincee needs a raise she is seriously the best waitress I’ve ever had coming to this location. She brightens up the place. Every single person that came to our table, was super fun and nice as well. Love coming here.
I talk to Jeff Watson. April 22. It’s been almost a weak. I still haven’t received $ 40.00 gift card. Your staff a joke. And horrible customer service. My number 253 227 XXXXX. Michael Hawkins
On 4/13/17 my friend and I went to Olive Garden located at 600 Southpark Blvd, Colonial Heights, VA 23834. Store #1732, Table 242, Check #56415 .
Disappointment with service after waiting 50 minutes once we were seated and placed our order. Waitress was not very attentive to us, spilled beer on the table and her tray. Several tables had dinners delivered when they were seated half hour past us. I ordered the Chicken Broccoli Alfredo. We waited on the Salad, bread sticks were “In the oven” while others were being served fresh bread. 50 minutes later when out dinner arrived my dish looked like it was already served and eaten half by someone else. Pasta was very little, more Broccoli and mushrooms…..and the kicker…..1 strip of chicken…Seriously…
The waitress didn’t want to address the situation. She offered to bring more chicken. When you go out and pay for a dinner you should get what you ordered and not half of a dinner with 1 strip of chicken. It was very unappetizing to look at our waitress with a hot pink nose ring between her nostril…so Unprofessional, nasty ! Then to top it off we spoke with Manager and she also had a nostril ring. Appearance of staff and half served meals? Wow totally disappointed Olive Garden. Pick your standards up on your staff and Management and you will have a better business. Leave the facial piercings at home ! Put it in you employment policy and up your standards on service and quality delivered. No compensation was offered other than more chicken. Keep the chicken, I wanted a Complete meal
We used to go to Olive Garden very frequently but became disenchanted and don’t go as regularly as we used to go. We decided we wanted to go out to dinner at Olive Garden last night but, again, we were disappointed. The food is good, no problem with that however, we were seated in the front room where it was at first comfortable but then the air came on and it became so very cold. We wondered if it was just us but we saw other diners putting on their coats. Mind you, this is April 14! We mentioned how cold it was to our waitress and she said they’d had problems with it but she would report it. For awhile, it became a comfortable temperature again but then the air turned on again and again, it became uncomfortably cold. The manager was asking people at other tables about their comfort but never came to our table until we flagged her down. She told us they’ve had a problem with their HVAC for some time and their system locks them out if they change the temperature 3 times. ????!!!! She shared problems they’d had in the past and thought they had them fixed. Sorry, we don’t buy it. That’s the same song and dance we’ve heard for years. If a business has an HVAC problem, it DOES NOT take multiple years to get it fixed. On top of that, my husband got one beer and I got one Sangria and our drinks were over $13!! Our meal cost us over $50 and that’s not counting the tip. Our waitress was very nice but not attentive at all. We had to ask for everything. We ordered calamari as an appetizer and the calamari came right with the salad bowl. We had asked for the food to be paced out because we wanted a leisurely evening. Here we were with our hot calamari and our cold salad. We never got bread sticks and had to ask for them, TWICE. She never asked us if we wanted another drink but she did ask us if we wanted water. She came to collect the money but never offered to bring a box for my leftovers, I had to ask. Cold room, inattentive waitress, high prices, limited menu….we could have gone to Applebee’s and been more pleased. As I said, Olive Garden used to be our favorite place to go and we thought we’d give it another chance last night. All that was proven was we have been correct in our decisions to not go there. I don’t know what has happened to this business, it used to be so much more than it is now. I just thought you should hear about our experience.
Went to the Milford, CT location with my wife for date night. The quality of food and service has declined over the last several years. On this visit, the waiter did not bring our waters until our entrees were served. Of course they wasted no time offering wine sample and selling that. Asked for a manager to express dissatisfaction with the timing of various stages of service and to point out the hair that was in our salad. The gentlemen was very unprofessional. Took 20 minutes to come over and when he arrived all he could say was “let me take that for you.” And he left…didn’t bring another salad, didn’t apologize for the service and didn’t offer to make a single adjustment or comp to bill. I do not plan to return to this location, nor would I recommend to anyone else after this disappointing experience.
3-18-17 I bought my family to the olive garden in Springfield nj for dinner, mind you I was a employee of the olive garden some 22yrs ago, and I loved the food and know what type of quality to expect, the pasta XXXXioli was lukewarm ,the fondue appetizer came out cold and hard, it died in the window, the waiter still served it and said he was sorry but it was not his fault, then why bring out a bad product..my self had the tour of italy,this is the signature item, there was no garnish, the plating was horrible ,the Alfredo was cold, the chicken parm was seriously burned and to hide it lots of cheese, I understand that it was busy but the staff needs to be able to handle the dinner rush way better,the waiter was very professional, and this one really bothered me, when a kitchen staff member wants a cigarette break please do it at the rear of the building not in front where people walk in, if your wearing your apron we know you work in the kitchen, use the back door ……I will never go to that location again…..on a positive note I was at the lake George area location last year and that location was on point 5 stars of 5…….
Took my stepdaughter for her birthday my wife told he it was her birthday waitress asked if she would like a free desert she said yes they charged me 6.79 for desert on check waitress should have never asked her if she wanted a free desert if it wasn’t free won’t be back !
Wilson NC has the worst managers I have ever seen I was a witness to a manager who I asked and found out his name was Kyle tell his bartender Christina she could not miss work or go to the Er with out her first findING someone to cover her shift!! He then told her Joy (Dont know who that is) said anyone missing work move than a day would be written up she couldn’t afford to keep having employees calling out so if she wanted to keep her job she better be there in the morning! I being the nosy person I am I listened to the conversation between the server’s and bartender to find out the bartender thought she had the flu, and that she was sure she got it from the server’s and kitchen staff they made come to work With the flu and that they had been threatened to be fire d if they didn’t come to work. This employee was serving drinks and food! !! All the while coughing sweating and shaking!! I will not be going back and will make sure to let everyone I know that they do not care about one their employee’s and much less their customers health and safety! !!
Visited you Findlay location with my granddaughter and was upset with the visit. We sat down and ordered out drinks. Waitress brought the drinks and we order an appetizer. She put the order in and then took our order for our meal. Within 5 min our appetizer came out. Not even 2 minutes later out came the salad. After 2 more minutes out came out meal. When i refused the meal the waitress got a little short with me.Within 5 minutes she states that my meal will be coming out in a few minutes. I once again said no, I would like to enjoy my appetizer and my salad. Needless to say she acted like she was ticked off. Within 0 minutes our meals came out again. We finished out meal and she brought me the bill and proceeded to tell me that if i do not want it all coming out together i need to tell them when i come in. REALLY! So, I informed her that a good waitress will watch their tables and time when to order the main meal. At least that’s what most waitress’s do. If it is your policy to shove food down your customers throat in order to get more business, then I don’t believe I will return to this location. That to me is poor customer service. I hope that this matter is addressed and a little more training to your staff. Thank you for listening.
Anyone who has celiac disease or gluten sensitivity beware!!!! We went to Olive Garden in Oxnard, California. We were a party of 10. Prior to going to the restaurant I checked to make sure that they had a gluten free menu which they did. Upon placing my order I specifically asked for the gluten free menu which the waiter then brought to me. At the end of ordering my meal I once again reiterated that it must be gluten free since I am very allergic. When my meal was brought to me I looked at the zucchini and saw what looked like bread crumbs. I called the waiter over. He did not know what it was and asked the cook. Sure enough it was bread crumbs. It had GLUTEN in it!! I sent it back and it took them half an hour to bring it back without gluten. I proceeded to eat my meal which was steak and mashed potatoes. There were two people in the party who never received their meals. We called the manager over. It turns out the waiter never placed their order. It took 20 minutes to get their meal which we were already done eating at this time. When the manager came over she apologized to me for the gluten incident. I asked her if by chance the mashed potatoes I ate had gluten. She said THEY DID!!! I told her do you realize how sick I’m going to be. She told me this has never happened to their restaurant and that they have good reviews. I told her I just looked at yelp and they have terrible reviews. Anyone with an extreme food allergy beware of this restaurant. The service was horrendous!! Needless to say I spent the evening doubled over in pain. I won’t go into details!!!
On February 22 we went to Olive Garden in methuen ms for lunch. I have eaten at Olive Garden here several times. I was truly unhappy with my food. The salad was great the bread sticks were great. But the pasta XXXXioli soup and chicken gnocchi soup was not. The pasta XXXXioli came out like something I have never recognized On the menu it states it has ground beef in it. This was a combinations n of runny soup no ground beef. Lots of zucchini and seashell pasta. Not the little round tubes. I ate it it was not the soup I have eaten there several times. The gnocchi was flavorful and the right consistency. It was terribly terribly salty. I do have to say that my waiter was great. Meal wasn’t
Want to make sure district manager has update Olive Garden Corporate re: “ordeal” @ Henrietta Olive Garden 11/29/2016 & how this was handled…perhaps Olive Garden Corporate needs to address training of OG managers…we are “elderly” @ 88 & 81…have dealt with Ian, District Manager but ? if full report of this has been made aware of to OG Corporate…HOW PEOPLE IN OUR SEASON OF LIFE WILL BE TREATED WHEN CHOOSING OG REFLECTS YOUR RESTAURANTS: ALL RESTAURANTS…WE STILL WILL NOT RETURN TO HENRIETTA OG & USED TO EAT THERE USUALLY WEEKLY…& COROPORATE NEEDS TO BE AWARE: WE DID FILE A POLICE REPORT ON WHAT HAPPENED…customers are who provide jobs for even “young female” servers; managers as well as all employees need to be trained & no elderly should have to go through what happened to us…
OUR SERVER THAT DAY WAS AN AWESOME, CARING YOUNG GUY WHOM WE ALWAYS REQUESTED: HIS NAME, MATT! NOTHING TO DO WITH MATT, HE SERVED US WELL AS USUAL THAT DAY…IT WAS “OTHERS” INCLUDING 2 MANAGERS!
PLEASE: CORPORATE CALL US…WE ARE DEALING WITH DISTRICT MANAGER, IAN BUT WANT TO MAKE SURE YOU ARE AWARE OF SITUATION.
THANK YOU!
My husband & I visited your Bakersfield California location on Valentine’s Day. When we came in they said it’d be an hour wait, totally fine. They gave us the flashing disk & we went to have a drink at the bar. We were informed that we were welcome to sit at a table in the bar if one came available, that they were first come first served. Great. So we sit at the actual bar, my husband ordered a drink while I looked over the drink menu. A table came open, we checked with the waitress to make sure that it was ok to take the table, she said sure, that it may take a minute for it to be bussed but she’d send someone, took our flashy disk thing & walked off. In the meantime time, another couple at the bar asked a different waitress for the same table. She bussed it then & there & they sat down. So now we were left with no table & were presumably no longer on the list. As my husband got up to get put back on the list, the original waitress we had talked to walked by, seemed a little confused, noted it looked like we weren’t going to be sitting there after all & asked what happened. As I went to explain, the bar tender started talking over me, cut me off mid sentence, said “Yeah, you’ll get the next one” snapped his fingers at the waitress & told her “focus” while trying to tell her about an order he had put in the computer. I am not sure why he thought that it was exceptable be so rude or that somehow what he had to say was more important than what I had to say. Especially because I was not complaining, I was perfectly content having a drink & waiting for another table. I was answering a question that I was asked by someone on staff. Needless to say I was beyond livid. I’ve worked in customer service for 10 years, that’s an absolutely unexceptable way to treat a customer. It absolutely ruined my night & I left. I live 40 miles away from this restaurant (it’s the closest one to me). So I drove 40 miles to get talked down to like trash by some rude self absorbed bar tender, leave & go home crying. A dinner out with my husband for Valentines day turned in driving through Sonic & a waste of 2 hours of driving. I called to get his name so that I could make a complaint & talked with a manager who said she’d get back to me the next day. Surprise Surprise no one bothered. I’m pretty sure that I will not go back to Olive Garden. Clearly not caring about your customers & treating them like crap is exceptable in this company’s culture. By the way, my husband did take me for a make up dinner later on. With dinner, drink & the $100 tip we left the waitress, it was $250 that we didn’t spend at your restaurant or give your staff. So if you’re wondering what your company can do to to boost your bottom line. Start treating your customers like their business matters.
Me and my family planned on having my little sister and cousin birthday dinner at the Olive Garden in Trussville,Al. Because of the large amount of the party I called early in the week to make a reservation for the party. They told me they don’t take reservations on the weekend even if it was a 20+ party but to call 30 minutes before we arrived and they would have a section for us. On Saturday the 18th I called at 6pm to let them know that we would be there at 6:30. They informed me that the only way we could get on the waiting list was if I was there in person . I got there at 6:30 and put my name on the list. The hostess gave me a pager and told me it would be an hour wait. My party was fine with that. As time passed we saw big parties of 8-12 come in and get sat. An hour passed so I went to ask how much longer it would be they told us anther 45 minutes they are trying to do the best they can. Again we waited . 45 minutes turned into another hour then another. Becoming impatient and tired we left approximately at 8:49 p.m to go to another restaurant. No one ever came to us and apologized about the wait and never explained to us why we had to wait so long. My family really loves Olive Garden but this visit was very disappointing.
Dear Olive Garden, My wife and I ate at your restaurant last night and our server Naome Amar provided outstanding service, she was very pleasant and made the evening at Olive Garden restaurant very special. Again Olive Garden thank you so much for having people that can and know how to make a difference.
ME AND MY CO-WORK WAS HAVE LUNCH THEY GIVE YOU A TASTE OF WINE SO WE ASK FOR IT SHE ASKED FOR ID THAT I DID,NT HAVE SO I COULD GET ANY SAID THIS MUST YOUR POLICY BEACAUSE I KNOW I LOOKER OLER THAN 21 I AM 55 YEARS OLD THEN WHEN THE WAITNESS BROUGHT MY CO-WORKER HER WINE HERE COMES MELISSA AGAIN i GUESS TO MAKE SURE THAT I DON’T DRINK IT (WHO DOES THAT TO OLDM WOMEN THEN WE ODER MORE PASTE HERE COMES MELISSA AGAIN SAYING THAT COST MORE, OK, WE ASK FOR TOGO BAGS BUT SHE WOULD’NT BRING THEM BUT THE TABLE NEXT TO US SHE GAVE THEM SOME, SO ASKED HER WOULD ABOUT MINES SHE SAID THAT THE MANAGER SAID DON’T WAIT ON US BECAUSE WE WERE RUDE, THE ASK FOR MY BILL WHEN THET GAVE US THAT BILL THEY OVER CHARGE US APPETIZERS THAT WE DID’NT ORDER, I WOULD LIKE A REFUND BECAUSE WE WAS THE ONLY PEOPLE OF COLOR AT THAT TIME
It is a sad week in the New York City Metro Area.
Quite by accident, I found out that the Olive Garden in Chelsea is closing its doors. No prior notice and a week given to its many employees; this site is closing its doors.
In fact, as of today, the site still has no posting on the outside of the facility to tell the public of the closing this Friday at close of business.
Of course every story and cirXXXXstance has its reasons but what a blemish and what a blow to the many fine employees working at this location. When Corporate Business talks about the ethics of team building, employee respect and pride in service there needs to be a realization that the basis of growth is dependent on a strong team and staff.
The Chelsea restaurant can hold its high having had a terrific restaurant manager, terrific support management staff and the most eclectic and personable staff of waiters, waitress’ and support staff of any OG location.
Shame that Darden in its “wisdom” could not have done something to save this location. Instead you opened new locations, hired new staff in locations like Harlem and now, have to lay off people. There are many, many fine people affected. You’re shipping some of the finer managers to far-flung locations that aren’t close for them or not giving senior employees a change to find work closer to home.
Someone didn’t plan this well. Again, someone is not watching what is happening. As an earnest shareholder I have to point out the folly in closing this location which is a landmark and for many years a fine place to dine.
Sorry, despite the rent, the problems with negotiations, etc. this is not the best move you’re made. I would hope that you’re growing and learning on the Corporate Administrative level, but I am not sure at this point.
My prayers go out to the many, many fine people affected!!!
My husband and I went to the Olive Garden in Chesterfield Va for our anniversary. We were told it would be a 30 to 35 minute wait. I gave my name and was handed a pager. People was being seated that came in after us. After 30 minutes I went to the hostess and asked what’s taking so long. She asked for my name I gave it then she said she didn’t have my name. She then gave me a new pager and said to give her a couple of minutes. 5 minutes went by then a couple walked in and was seated right away. I went back to her and we have been waiting 45 minutes and you seated other couples. I then gave her the pager and my husband and I left very upset. BTW we are black Americans and all of the other people that were seated after us were Caucasian. If this wasn’t discrimination at its finest. I’m disgusted. I called corporate immediately. I will never eat there again!
I ordered take out over the phone to be picked up. My husband arrived to pick up the order. They forgot half of the order which he realized when checking the bag at the counter. They said they would make the second half of the order and to pay now. He used a Darden gift card with $50.00 on it and they said they couldn’t use it. He asked for a manager who was extremely rude, rolled her eyes, and eventually sent someone else to the front with our gift card because she couldn’t be bothered to find a solution to the problem. My husband called the gift card company who verified there was a balance of $50 on the card. The second manager printed a paper that confirmed the gift card had $50 on it but told my husband that he couldn’t use it and to pay using a different card. Then they told my husband the system was down and they couldn’t take his OTHER form of payment. Staff was extremely rude, did not offer to resolve the issue and my husband and I were left with no dinner after he waited an hour at the to go counter. We will never go back.
1. Order was not correct had to wait, no apology
2. Could not use gift card offered no apology or solution
3. Extremely rude management that Olive Garden should be ashamed of
4. Credit card system “down” I find it hard to believe that a restaurant full of people all had enough cash on hand to cover their meals.
5.Left with NO FOOD after waiting an hour, again no apology.
Today was my son 15th birthday in which he wanted to celebrate at Olive Garden by northlake mall in Charlotte,NC. As we were sitting eating salad, breadsticks, and appetizers after just placing our food order, a mouse jumped from out of the light fixture by our table and ran across the floor. I was shocked, upset and disappointed. The manager came out looking confused and trying to act like he was catching it. He had a togo box and told me the mouse was in it. Disgusting!!!!! I got my family and my son’s birthday cake and left. The manager didn’t apologize or nothing. I will never eat there again in my life. I’m calling the health department 1st thing in the morning with my video of the mouse jumping out the light.
My family and I dined tonight at your Thousand Oaks loacation where we stayed for 2 1/2 hours when we did not want to. We were a party of 8 that included 4 children ranging from 2 years old to 10 years old, so you can imagine 2 1/2 hours at a restaurant is not exactly ideals. I understand it was incredibly busy tonight, after all it is a Saturday night but that is when you should have your strongest staff on….your staff tonight did not represent that. Your server, young female serving in the bar area, was seriously lacking in time and tempo. She was awful checking on our table, my goddaughter’s pizza was burnt, I got the wrong drink order but because of how long everything was already taking we did not want to send anything back. Our kids became restless and we left beyond frustrated. Your server should see the piles of plates on the tables, and after we asked for desserts to go she should have brought the check with our desserts. She did not. We had to verbally say we are ready for our check and proceed to wait another 10 mins. I finally had enough and went to your manager who had a difficult time separating the check in 3 ways when I made it pretty easy and clear on how to separate the check. I have worked in the restaurant industry for 9 years and so much more could have and should have been done. The manager didn’t offer us anything but mints and I ended up having to calculate everything myself and tell him exactly what and how to charge us so we could finally leave, 2 1/2 hours later. Tonight was such an awful experience leaving us frustrated and exhausted. Please retrain your staff and emphasize on customer service and time and temp with your server. A table with four young children should never be at a restaurant for that long.
I appreciate your quick response however, the more I thought about last night the more disappointed I have become. Which brings me to a couple of questions…
1. If I owned this blouse for a longer period of time and no longer had my receipt what would you have done? Nothing? The blouse is destroyed, it cannot be repaired.
2. Good Customer Service would have warranted immediate action (free dinner, gift card). Why was this not offered?
When I approached you I didn’t even get an apology (although you did in the e-mail). You simply said that all you would do was reimburse me IF I had my receipt. You never even came to look at the nails or take care of them right then so no further damage could occur to any other clothing or someone wouldn’t get cut.
It was a special celebration for us and this put such a negative close to the evening. I was and still am very disappointed.
As I said in my original e-mail, I will NOT return to dine at the Elkhart location again. Our wait staff was wonderful. The treatment from you representing the management was unacceptable.
I spent my working career in customer service. I would have never allowed a customer to leave without doing everything possible to not only ensure their return but to make their negative experience something positive.
Please treat others better than you have treated me.
Melody Riley
Sent from my iPhone
On Jan 11, 2017, at 6:15 PM, TOG USA 1317 wrote:
Dear Mr./Mrs. Riley,
My name is Ivon Salisbury at the Elkhart Olive Garden we spoke briefly last night, please accept my apologies on the matter of the exposed nails and thus ruining your blouse. I did go ahead and fixed the problem on the wall behind the table you were seated shortly after you and your family left , hope you enjoyed your 30th anniversary and thank you for choosing to dine in with us. Should you need anything else from us please feel free to reach out to us. I was able to replace the cost of blouse last night to your husband but if you decide to come and stop in for dinner I would like to meet you again.
Thank You
Ivon
“What you get by achieving goals is not important as what you become by achieving your goals.”
Ekaterina Anagnos ~ General Manager
Margaret Ramirez ~ Service Manager
Dana Gillespie ~ Service Manager (LBO)
Ivon Salisbury ~ Culinary Manager
Olive Garden 1317
3003 Brittany Ct.
Elkhart IN 46514
574-266-1994
This e-mail message is for the sole use of the intended recipient and may contain information that is confidential, proprietary or privileged. Any unauthorized review, use, distribution, copying or disclosure is strictly prohibited. If you are not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, please notify sender of the delivery error by replying to this message and then delete it from your system. Receipt by anyone other than the intended recipient is not a waiver of confidentiality or privilege.
We dined at the winnipeg location in Manitoba, Canada on New years day. About an hour prior to meeting my family to celebrate New years my little one broke into a fever. We gave her some tylenol and figured we could have dinner and see how she was doing so we could decide if it was urgent enough to take her to the emergency. We talked to a doctor and he suggested we grab her a slurpee to cool off her body temperature. Normally I completely understand that you can’t bring outside food into a restaurant but I figured seeing as she is only a year old and wouldn’t be purchasing anything anyways that it wouldn’t really be a big deal. I also had the mentalitly that babies often bring a sippy cup or baby food and also that this particular location allows customers to bring in a cake or dessert on a birthday. Well upon entering the restaurant I was completely attacked by the hostesses. They did not want me to bring in the drink. They proceeded to call their manager who was so incredibly unreasonable. She went off on me telling me that it is against health code for me to bring it in and that I was cross contaminating with their kitchen. Like how?!?! I wasn’t bringing it into the kitChen. I have managed a local restaurant here in Winnipeg for years and the reason why we don’t allow outside food was solely because we want to make money. Ive never heard of this cross contaminating garbage. In my opinion there are exceptions to every rule and this was most definitely one of those times. Anyways.. I offered to leave and that I just wanted to let my family know and her response was “just go ahead and stay and bring it in. Do what you want!”. I was so taken back and uncomfortable at this point but my family encouraged me to stay and forget about what happened. So we sat down and ordered our food. While waiting for our food my little one started to cough so I got up and brought her to the lobby as to not disturb anyone. While in the lobby she continued to cough and she choked and vomited all over my back and arm and a little on the floor. One of the hostesses looked over and said “oh my god! That’s gross!”. You would think she should probably come over and offer me a rag or some napkins. But they were clearly trained by their rude manager to not help out a customer in need.
I’m completely appalled at the experience that we had. It’s one of my favorite restaurants so I’m so disappointed that I would never choose to dine there again. The next day I contacted the restaurant to get the general manager to contact me and it’s been 3 days and I have yet to hear back. Looks like this restaurant doesn’t care much about people having bad experiences or trying to fix the problems that do take place.
Hello! I really hope you find the time to read this. I hear great things about olive garden. However today made me not ever want to go back. We’re from Houston Tx. My cousin and his wife and 2 children decided they wanted to go eat at the location in humble tx. About 5 years ago he was in diving accident that left him paraplegic and in a wheel chair. Once seated they got their order in when the elderly lady would not stop staring at him. He gets stared at a lot and wasn’t thinking much of it. Until she walked up and told him he needed to move so she could get to the table behind them. There were many other routes she could have taken, but instead she made my cousin in a wheel chair move! He simply stated I would like to stay next to my wife. Then the manager came and made him move! I am beyond furiated and not t mention your business is supposed to have a table designed for this situation. He had to hunch over his plate just to eat and be publicly humiliated! Something needs to be done bc it is your policy no one under any cirXXXXstance is to be discriminated against! Below I have attached his actual stays. This is beyond ridiculous and should be delt with h immediately!
Today I was seated by our waitress in olive garden in humble. I noticed an older waitress standing and staring at me. I always got someone staring at me so I shrugged it off. About 15 minutes later a manager asked me to move over so the waitress could get through to serve the one table behind me.(there were multiple paths to this table) So I told him I’d like to stay seated by my wife and he just kept insisting that I move over. I was thinking to myself…this is where they seated me and now I have to move?… I thought that establishments main goal was to accommodate the guest? Why not walk around? I by no means am playing the wheelchair card but she only went behind me after I moved once! I’ve been in the chair 5 years now and never been treated that way.
Hello, My name is Lindsey Hubler and I am a resident of Apple Valley, Minnesota. My family and I love your Burnsville location off of County Road 42. Last night (12/28/2016) my dad and I enjoyed a wonderful meal at this Olive Garden location with a bill of $64.00 without tip. When we came home my dad said he totally forgot to sign the bill/leave a tip, so he drove back to the restaurant to talk to the manager and get that fixed so the server would have a tip. When arriving and talking to the manager my dad found out that the bill had been signed and a “tip” of $20.00 had been placed on the bill. It was not my dad’s handwriting nor had he left that tip. He stated that he was planning on leave a $12.00 tip but someone working at the restaurant had clearly already done it for him. I am not sure if it was the waiter or bus boy or someone else that had forged the signature along with a dollar amount but I am truly shocked. The manager said she would reimburse my dad with the $20.00 and have a talk with the waiter tomorrow seeing as though my dad and I were his last table and he was gone for the night. My personal opinion is I feel as if this is not enough. I am in the law enforcement field and this is considered theft and my dad could have charged this person with the Burnsville Police Department with that crime, but chose not too. My dad also did not want me to send this e-mail and wanted me to let it go but I refused, seeing as though 1. If this person chose to do this to us, how many other customers has he stolen from, if not the company itself and 2. When speaking with the manager my dad said she seemed very unconcerned with what was going on and did not apologize once for what had happened, nor seeming all that that surprised that a theft had occurred at her restaurant by her own staff member under her supervision. Truly just wanted to reach out and let you know what had happened at this location, and will choose differently next time when choosing to dine out.
I was one of a party of 13 that dined at your restaurant at 6:15pm on Wed. Dec 21st. We were seated in the center of your raised dining area. We were greeted fairly late by 2 waitresses. Then for the first 20 minutes or so the only thing brought to our table were glasses of water. No one asked us to place an appetizer order, no one asked us to place a drink order. After 15-20 mins 3 baskets of bread sticks were brought out with 4 sticks in each for 13 people. A while after that salad was finally brought out, 2 with dressing, one without. After sipping water for another 10-15 mins we finally asked a waitress to please take our drink orders. Drinks took an unusually long time to come out and 2 had to be remade. Then it came time to place our orders. Four of us were excited about trying your new dish, the Asiago Chicken & Shrimp. Five minutes after placing our order the waitress comes out and tells us that dish is not available tonight. When asked why, she had no explanation. That was quite frustrating and disappointing for four guests. Keep in mind this is 6:15pm dinner time, early enough for you to not run out of product. So four people were forced to settle for 2nd choice entrees. Two side dishes at the other end of the table never came till the very end of the meal. One appetizer came after we received our entrees, two guests waited so long for grated cheese on their entree that they took it upon themselves to grab a cheese grater off a nearby tray and do it themselves, 2 guests had to ask 3 times for sides of Alfredo sauce before receiving it, and 2 guests pasta dishes were cold. Our 2 servers seemed somewhat upbeat and pleasant, but unfortunately their skills did not match their personalities. A $200 + dinner check seems an awful lot to pay for sub-standard food and service. For all 13 guests, this was not a pleasant dining experience. If you multiply that by possibly 1000’s of people, I think you’ll have a pretty good idea as to why OG is not doing so well. Also, and I could be wrong on this, but a few guests think the servers may have used a lesser discount % for the table instead of the 20% we were eligible for. You may want to check your receipts on that one. Needless to say, next time we will think twice about a large family dinner outing at the OG.
J.M.
Sarasota
I have contacted Olive Garden 9 times via phone and email regarding my gift card order. Was charged to my account on Dec 10. STILL not here. It was a gift for my nephew to take his girl out for a holiday dinner. Nice how you brag about family. Not a single response from anyone at your company. I am out my money. Nephew out his gift. Bad taste in our mouths. NEVER going back here and am letting everyone know via my social media, Yelp and posts. You just ripped me off. Very disturbing.
I must say Olive Garden has always been my favorite place! Never have I had any issues until tonight. The Maplewood Minnesota location should be ashamed and have given me and my 3 guests a free meal. First we waited to be seated and then we’re greeted by a rude server named Mikaela. She was rushing everything and was very short. So we placed our order with her and waited. She brings out Salad and our Alfredo dip, and soup. She said breadsticks will be a minute. So we waited. She brings them to our table and makes a comment about my daughter looking at her to see if she was coming. Just rude. Then I wave to her to come back over a short while later and ask for more breadsticks, we waited 20 minutes for the next basket while our sauce to dip it in was now cold……our food came out. The server had someone help and he put the tray down by us and I seen a very colorful plate along with everything else we ordered. My daughter looked at the food funny as did I. I ordered Chicken Scampi which I do often because it’s one of my favorites. The chicken Scampi that came out was angel hair pasta that was like buttered, with green yellow and red peppers, onion chunks and chicken. I immediately told the waiter this isn’t what I ordered it’s wrong. Then that rude little server came over and told me they sometimes get other veggies and it is the chicken scampi. I said I eat here often and this isn’t the chicken scampi. So that snotty little rude girl says well then u can talk to my manager so I said yes please send them over. I waited and he came over, he tried to tell me that they sometimes get different orders of food from places and this was indeed the chicken Scampi. I informed him I am an avid fan and order this meal often and this is NOT what the picture nor what I’ve eaten about 50 other times! I then HAD to tell him I was allergic to the onions just to get a new meal. I was dumbfounded. How rude and how shi**y can you be to a customer who knows what the food looks and tastes like. He then took the plate and put in a new order of something else for me as I asked. From that point on he was our server. While getting looks as that snotty waitress passed to help other tables we sat and waited for the manager to get our pop, to get our to go bags, to get our check and chocolate. He tried to be nice but I’ve been a manager and he was not a very good manager and did not discount sh*t for the horrible experience. I will say I don’t want to ever go back after tonight. I am sad as its my favorite restaurant but I have never been through that kind of service in my life.
I hope someone talks to that male Manager who worked today December 26th the hours between 630 and 8pm at the Maplewood Minnesota location on Beam Ave. Also that waitress should be fired. We all have bad days but that can cost you business acting like she did!! I hope something is done with this situation because I don’t want anyone to deal with the Bullsh*t we did today.
Chris,the manager at the Racine,Wisconsin Olive Garden,made our experience magical. The service was great!! All the staff,also thinks they have a great manager! I told our server your manager,does a great job! She said,Our manager is great!It hard to find managers where employee thinks their great,That was a good sign,when your employee’s think your great,besides the guest who come.Thank you for great service Racine Wisconsin Olive Garden!!!
Was at Olive Garden last nite went to
My car realaized I left my wallet st the table when I went back money was missing and the waiter who help us was the one that got the wallet when told the manager the situation he said he couldn’t do anything to drop and leave or he call the cops on me and I spend a nite in jail
I tried to use contact form on olivegarden.com but it does not fit this situation. I ordered two $25 gift cards ($50 total) and tried to cancel order approx. 20 minutes later. I emailed three or four times with no response. I’ve called the phone number given at least 10 times and cannot get through. I do not want these gift cards and will dispute with my credit card company if you do not cancel them.
Deeply saddened. I went to the Independence Mo branch with 6 of my friends to celebrate graduating college. I had to ask for someone to find our server after 15 minutes of waiting, our server popped his head into our table and said I will be back, I just got double sat. Okay, so we waited. He then came to the table took our drink and apps order then left. He came back 15 minutes later minus one beer, mine. From the time we sat down until any of us had water or my beer was 40 minutes, unacceotable.it only got worse from there. He kept making excuses, took almost an hour and 30 minutes to get our food, had to ask for everything twice. He only gave cheese to 2 people and we had to tell him we all wanted some. I finally stopped eating my food because the experience was ruined. I asked for a manager to be sent to the table and then our server came and asked why I wanted to see the manager. Manager comes to the table and he only offered excuses as well. Tried to get our bill split 4 ways which took another 15 minutes. Finally we got to leave. Olive Garden used to be my go to for celebrations but not anymore I am sad to say. We should have been treated better. While standing outside a server ran from the building crying with that same manager chasing after her. Very unprofessional.
I love olive garden and visit quite frequent but on November 7th and incident happened and no management came to the table or anything.The bartender ran out to see if I was ok after a waiter lost his tray of dishes and went crashing to the floor hit me and my 9 month old son! Luckily no one was seriously hurt but at least a table visit a free appetizer or even my ice tea would’ve been appreciated!Poor management at this particular Olive garden!
Good day, I had to take a moment to commend the staff and management of Olive Garden in North Olmsted Ohio. Every experience we have had there has been exceptional mainly due to the staffs behavior and attitude. Last night we were served by a young man named Jason. We were coming from a rather sad event and he made it possible for us to enjoy a lovely meal.
Just wanted to thank you for the excellent meal on veteran day meal. My wife and I usually go twice a year or when we get enough money. On veterans day I take my 82 year young uncle who retired from the navy. We always have an excellent time. Thanks for thinking of us..
At the Olive Garden on Challenge way in Sacramento , Can. The entrance and loby was remodeled. There is only 17 spots for people to sit and wait. The way it was remodeled took seating away for customers. Disappointed.
I am a veteran and I wanted to express my thanks for your decision to honor veterans yesterday on November 11, 2016. I especially wanted to thank the crew at the location in Prescott, AZ for their exemplary service but the on line comment form would not let me select a location so I am submitting my comments this way. Again in closing, thank you!
I attempted to post this on your contact page, but that page will not let me select a location and therefore will not let me submit. So, I will just make this a public comment. I was lucky enough to get a Pasta pass this year and I have used it quite a bit. However, I have had to educate a good many of my servers and managers, even though I only visit 2 locations. It sometimes takes 3 tries to get the bill correct. This takes 10, or even 20 minutes, and not only is it inconvenient for my party, it prevents some other party from being seated promptly. I realize that this is a relatively short promotion, but you really should educate your employees, especially your managers, the next time you have this promotion. The hardest concept for OG employees to understand is the drinks are free for the table, not just the card holder.
I never thought these words would come out of my mouth but I am totally disappointed in Olive Garden. I visited the Olive Garden in Newnan, Ga last Friday night (9-30-16). As usual I ordered the spaghetti which I have always loved. What a disappointment. Apparently you have changed managers who is on a kick to save money. He has apparently chosen a much cheaper grade of beef for the sauce because it was so greasy it was unreal. Also the adult portion came out looking like a child’s plate. If he continues this he will be putting Olive Garden out of business in Newnan. We were there at 5:30 ( which is normally a very busy time) and the restaurant wasn’t even half full. As much as I hate to say it I am going to have to think long and hard before returning to Olive Garden.
i am writing to you because of the meal we had . my wife order lobster ravioli and i order the rosemary chicken , the ravioli was good except it was over done in the warming tray and the sauce had to much cheese in it ,and the rosemary chicken had no flavor to it ….other than that the rest was good……walt
Let me start out by telling you how much my wife and I really enjoy the Olive Garden experience. We have dined at the Midland restaurant many times and been very pleased. Every time the trip from far west Odessa has been quite worthwhile. The last three times we were at the Midland loop location, have been very unpleasant. The service has not been good and our meals have been lacking.Today we went and asked for the Italian chicken pot pie that we had seen advertised on TV. Our waitress did not know about this dish. She took my order for a substitution in case we you did not have it. She never came back and said anything about the pot pie. My wife had ordered the all you can eat soup and salad. She had to ask for bread and for her soup. No offer of more salad or bread was ever offered. The water had a bad taste and this was a big disappointment. We were teat,here around 11:30AM before the lunch rush.
I am not real interested in returning right now but thought that since you have been such a delightful place to eat, you deserve to know what is going on.
Thank you in advance for the delightful visits we had and pray that these issues can be resolved in the near future so that other diners can enjoy your restaurant as much as we have in the past.
How can an Italian restaurant run out of pasta at dinner hour on Sunday and the manager make a point of not coming to your table to explain. We were in Rockwall,Texas and the server was great but no angel hair pasta at 6:30 pm and a rude manager. Come on you can do better or do you want to go out of business. This is not exceptable
WORST DINNING EXPERIANCE EVER!!!!!!! As me and my husband walked through the doors of Olive Garden we were greeted with rude looks by the host. I told the host “just two today” she proceeded to grab menus and silverware and told us to “come on” in a demanding tone of voice. My husband and I proceeded to follower her to our seats and when we got there she tossed the menus and silverware on the table and walked away. Our server was also horrible. The server did not greet us in a respective manner. He asked for our drink orders and brought our drinks out and threw coasters on the table which ended up on the floor. We ordered our food and my food came back slightly undercooked which I told the server and he looked at me as if he was annoyed with me. It took the kitchen over 10 minutes to prepare the meal that should have been cooked properly in the first place. Our server did not offer us re-fills on our drinks. When we paid for our meal the server asked “How much did y’all tip me?”. My husband proceeded to tell him why we only left US$3.00 as a tip. When my husband and I left we went to the host stand to ask for a manager and the host said that there was no manager there so we went to the bar and asked for a manager. The bartender called a manager to the front and the manager was just as rude as the server we had and the host. My husband to the manager about our dinning experience and then the manager told us “well maybe next time try Red Lobster.” , which was across the street. I have never been so disrespected and humiliated in all my life. It was the WORST dinning experience I’ve ever encountered and my husband and I will no longer support Olive Garden and Darden Restaurants.
Worst dining experience I have ever had. The waitress was very rude. She threw things on the table, spoke very rudely to others dining with us. We were there for my grandmother’s 94th birthday. I ordered baked ravioli and stuffed mushrooms. They came really late. I had the chicken and shrimp carbonara for an entrée. It was pretty tasty until I found a 12 inch strand of f…ink hair in the food. Disgusted. And I have a picture of it. The manager did nothing, said should I replace it. Of course I said no way. Might have already ingested more foreign material I didn’t see. He took it off my bill like that was something. I still had to pay for the appetizer. Which was no problem, but I will never eat at Olive garden on Miller lane in Dayton, Ohio or any other Olive garden period.
Let me share an experience with you unlike the numerous occasions we have had in Springfield, MO., but we were at your cute location in Earth City, MO. Yes it was clean, new, cozy, and small nicely decorated that fit in well with our stay at the Spring-Hill Marriott. We like comfortable places! After being seated around 3:30-4 PM Saturday 18 June 2016, our waitress introduced herself to us as Candy. I said Hi and asked if this was a pasta place. To which she replied, “Yes.” I asked then why do they have anti-pasta? That is my humor level. Candy took our order for our 2 kids, us and my mother in law. After what seemed like an eternity our salad & bread sticks showed up. Almost immediately afterwards two servers brought our food. Never were we asked how our food was or if we wanted more salad or bread sticks! I waved at a different server because Candy was not to be seen, and she turned and walked away. A third server I got to come over to bring my mother in law a spoon for scooping up the juices in the mussel dish she had. I had removed the annoying view denying electronic object and unwanted debris on the table to the floor out of the way. When Candy showed up with the bill, I provided a card as usual and requested doggie bags. She returned with 2 boxes and I had to request a third container. Candy was amazing quick retrieving the electronic device and stated I had to pay it through that device that she had arranged a very nice tip for herself. I adjusted down to an overly generous tip of about 17% considering the lack of service we had. To which she huffed and grumped as I did! She got up and took all the silverware we had piled up along with the plates, (we try to make it easier on employees) and threw the silverware into the empty salad container making a tremendous noise. My 6 year old autistic son jumped out of his seat stood between Candy and me and yelled TOO LOUD, too loud he repeated! To which Candy replied< “I can only carry so much at one time!” My wife later told me it seemed as if everybody in your restaurant looked at our table to see what the commotion was about. I told my son, “Thank you for responding appropriately!” I did not contact the manager as they must condone that behavior since nobody apologized to us afterwards. Is this the standard that customers are to expect in the future? I wanted to contact my credit card company and contest the charge for the value of the tip but had no way to provide payment for the food we received. That was Saturday, today is Tuesday and I am still pissed off!
On March 3o, 2016 I had a US$50.00 gift voucher #42478945-206844084 plus a US$10.00 Bonus Card. The Bill came to CAD$41.12 they took the US$10 Bonus card thus leaving a balance of CAD$30.62 against which they took my US$50.00 Gift Voucher and gave me a CAD$19.38 cash change. Needless to say I was so disgusted having just been swindled out of CAD$17.16 the prevailing exchange rate of the day.
Not only had the Manager Deanna Prothero no idea how to handle a US Gift Voucher but also knowingly short changed me of the prevailing exchange rate which would have afforded me another Eggplant Parmigiana another day.
As it stands, I have two more each US$50.00 Gift Cards plus each US$10.00 Bonus Cards and wonder if I am better off cancelling them if this is the way Olive Garden treats it’s Canadian patrons. I am very disappointed in the business practices of Olive Garden which is my favourite Restaurant and I drive there all the way from Burnaby, BC to Langley, BC.
I anticipate receiving positive news from you ASAP.
Thea Rott
Why did you take Caesar salad off the menu I am not happy I come to Olive Garden about every 2 weeks and I enjoyed my Caesar salad please bring it back thank you the server that you have here is excellent with what she’s doing her name is Sierra Orange City Florida 10 out of 10 Stars
Went to Olive Garden in Topeka, KS for a birthday dinner. They dried out everyone but my boyfriends plate, the kids pizza was burnt, and they forgot to take out my peppers so i sent it back. Then jordan (the manager) brought it back with the chicken and shrimp burnt and still dried out (like she didnt notice it) but i just said screw it and was gonna eat it until i dug through it and found a couple peppers still there. Againg i sent it back but by this time I had lost my appetite. So what happened is they took my plate picked out what they thought was all the peppers heated it back up to the point it was burnt and then brought it back out to me that way. The waitress (Katie i think) sucked. She was nice yea but we asked about 3 or 4 times for bread. The salad took forever, the screwed up food took forever and she didnt refill the drinks but once the whole time out of the hour we were there. On top of that after i complained to both jordan and erika we never saw her again. Oh and once i complained to Erika i was told that i was a complainer and i needed to just take the food as is. Definitely will not be returning.
After visiting the Olive Garden in Peru Illinois my patronage to these establishments has ended. Unsatified with the extreme saltiness of the sauce on my chicken picatta I asked to speak with a manager. An unprofessional dishoveled woman eventually unpleasantly waddled over to our table about 10 minutes later – at this point everyone was well into their meal and my food was cold and the sauce thickened. The manager didn’t even take one minute listen to my complaint to find out why I was unsatisified – but rather acted like she was too busy to be bothered. Glaring pointedly at me from behind dirty glasses and greasy hair, she apologized and offered me a dessert on the house. I explained that I would rather have my salty food replaced with something edible or just taken off the check. She insisted that I pick out a desert – and the meal remained on our bill. The server asked if I would like my food packaged to go, however, I did not. I don’t know why my food wasn’t replaced or why it took a manager 10 minutes to get to our table when the restaurant was not busy. I’m also not sure why a manager who was so preganant, sweaty, an impatient that she could barely even walk or take a moment to listen to the customer was allowed on the floor and not was not on maternity leave. It was an uncomfortable, unoleasant, and unprofessional experience. The situation was handled in a lazy and unprofessional way – and about as much care went into the preparation of the food. Needless to say, we will not be returning – and I will happily let everyone with ears know of my awful experience dining here.
I ordered the chicken piccata after we returned back to our town from the hospital. I just had a throat culture and honestly thought I had strep, but we were hungry. The waiter brought out some sauce, after I almost finished the first chicken breast. The sauce burned my throat terribly and sent me into a coughing and choking episode. I contacted the local restaurant to find out what was in that sauce so I never order it again. They wouldn’t tell me and I really need to know as I have food allergies. I am really upset, but they sent me a $15 gift card on my e-mail account. I told them I don’t want a gift card, I just need to know for future reference what that sauce included. We probably won’t be going back there again. I’m through. It turns out I have a staph infection and that could have killed me.
We went to the Olive Garden in Augusta , Maine last wed. night.My friend ordered the crispy salmon, it came in a large plate with a small piece of salmon and a few small piece of steamed soggy broccoli . the garlic bread was tough and almost like they were warmed in a microwave ! For $17.00 and for the serving he got was terrible,the salmon had too much olive oil on it and was over cooked which made it very dry. We had to ask for our salad and bread sticks when i said something to the waitress she said oh, we only serve it if you ask for it !!! I have eaten many times in the Biddeford and So Portland Maine OG and never had to ask , the first thing after they take your drink order is bring you your salad and bread. The table was dirty and had to ask to have it wiped.I don’t think i could ever get my friend to come back to OG, too bad as i have always liked OG and have gone alot there, my first time in the Augusta Maine one and i would not go back. Have you changed your policy on the salad and bread ?
Olive Garden doesn’t just serve you salad as soon as you sit down. You have to order an entree and then you’ll be asked if u want soup or salad. We charge for salads breadsticks are complimentary but nothing will be given to you as soon as you sit down unless you ask for it right away other than your menu and silver wear
SAVE YOUR MONEY!!! Olive Garden has put these new devices on the table which draw children like bees to honey. Nowhere does it require a password or have a disclosure that they will charge you for playing the games while waiting for your meal. If you order enough, Olive Garden can happily bury the additional fees on your receipt. I am pissed that they got me once with this. I won’t be going back to a restaurant that finds it acceptable to scam me while I am trying to spend quality time with my children. They are making good money off burying fees. They will give the money back to those paying enough attention to catch their deceit.
I have recently been made aware of your attempts to save up to $5 million dollars annually by paying your employees their PAYCHECK on a pre-paid ATM card that results in a loss of income. This, in my honest opinion is a horrible practice. I will no longer frequent any Darden establishment until you fix this situation. I will also do my best to make this practice known for what it is.
my wife and i went to olive garden 5/10/2016 2pm,location colony place plymouth mass. the restaurant was not busy at all… this complaint covers every time we have tried to dine at this restaurant….the hostess tries to seat us in the bar area,after i tell her i would prefer to be seated in the dining area,you can see an aggravated look appear on her face.as she walks by several empty and set up booths,large and small.she throws the menus down on a table at the very rear of the restaurant,crowding in on an elderly handicapped couple….i understand trying to spread the customers evenly for waitresses.this is not that case,several other options..i noticed other locations are all busy at this time.???
Me and my family went to Olive Garden in Folsom ca today May 3rd we was there for 25 min not one person came to are table to help us they all walked right by us. So we got up and left will NEVER go back again
Please send your training team again to Lima, Perú, their customer service is getting really bad and many customers are complaining. I personally met the team twice and lived in USA for more than 20 years, and I know how focused is the chain on their customer service.
I went to the Olive Garden in San Antonio near UTSA on 1604, I had the worst experience from our waitress Marissa, she just took our drink order and forgot about us. She got a check for another table, bought boxes and greeted another table and still she did not come back to our table. She could not handle her section. I am extremely disappointed with her service. We left a five dollar bill on the table to pay for the peach tea, and I know there was not much change left over but she didn’t deserve no more than 10 cents for her service.
The olive garden in lake charles La need a new people that know how to do a good service.mostly are bad service.hostesses dont even smile,manager look grouchy.its not accomodating place.we ate there with my husband,it was bad service.the host just killed the new server,the manager took over,he look grouchy talking to us.he was not taking care what my husband want salad or soup or do he need more drinks.my husband is white and the manager was black look grouchy too.it was bad experience.they need to lay off worker who is not doing their job and not happy to serve.theres lot of people out there can do.they need to evaluate their workers.
I had dinner at the Wellington location tonight we never received the calamari we ordered and ordered the Tuscan steak potatoes “to go” for my husband who was not in attendance and only after I got home realized we only received the soup and breadsticks. I am very upset! I will be posting on Yelp for sure. Very disappointed in Olive Garden and will not be returning.
Should have checked your bag before leaving!!
No, that is something you do at the Madonald’s or Wendy’s drive up window, not Olive Garden!
My husband, 4 months old baby, and I decided to drive 45 mins to eat at the Fayetteville, GA location. When we got there we told the hostess that we had a party of 3. She asked if we needed a booster seat or a high chair and I told her no. She then asked me if I needed a sling, normally, I never request these things because I would just put the car seat in the booth with us, but since she insisted, I went ahead and agreed. I asked how long the wait was, she stated 30 mins. After about 20 mins, my husband and I noticed that three separate times, a party of 3 that came in AFTER us were all being called to be seated. Puzzled, my husband went back to the hostess station to ask “Olivia” (black girl with glasses) where we were on the list. My husband said “Excuse me” 3 times to get Olivia’s attention before resulting to a tap on the shoulder! She told us that it was 4 people in front of us. Confused, we continued to wait, knowing 3 other parties of 3 that came after us were seated before us. Suddenly another party of 3 came in the door, gave their name, and stepped aside to wait. I kid you not, it was not even 5 mins that had gone by before they were called to be seated. I then approached Olivia, Hannah, and McKenzie to see what the issue was and how come all these parties of 3 were being seated before us. Olivia then got defensive and stated, “well you need a sling and can only sit in a certain part of the restaurant.” I stated “you can’t be serious” and told my husband, “Let’s go, this is not how you treat people.” As we proceeded to leave, Olivia sarcastically yelled “have a nice day” as we walked out the door, like she did not care one bit about me being disgruntled. As a small business owner, I KNOW the importance of decent customer service. Customer service sometimes makes or breaks any business. Olivia was out of line with her response, after all, I had a reason to be a bit disappointed after seeing all these people go ahead of us like we did not matter. It’s okay, I will not be returning to this restaurant and will be spreading the word about my experience through social media channels.
As a side not, when I first arrived, I noticed another patron tell Olivia that she had almost slipped on some water in the waiting area and if she could send someone to clean it up. After waiting 10 mins and telling a multitude of people to be careful, it’s slippery, the lady went up again and told someone else that it was water on the floor. The person who cleaned it up (maybe Hannah or McKenzie) immediately grabbed a napkin and cleaned up the spill. Hats off to them, but that Olivia, umph!
A friend and I had Olive Garden last night in Green Bay WI. The food was great, service was outstanding… I just don’t get how restaurants can charge so much more for the exact same foods for dinner compared to lunch time.
Point in case…my friend had unlimited soup, salad and breadsticks, I had soup and breadsticks… The key here is those items are unlimited so the portion sizes are not relevant. We both had ice tea so the check was $23.39 but we eat the exact same meal an hour earlier and it is around $17.50
Restaurants are ripping people off with this practice, which in turn just made for another restaurant I will not eat at in the dinner hours….
I have thought about this for several days before I wrote this. I did not even know who or where to write this to.
On Valentine’s Day 13 members of our family went to Olive Garden in Tallahassee, FL.
It took us 20 minutes to get our drinks and then they were dropped not once, but twice before they got to us. After 40 minutes we got salad, breadsticks and placed our food order. Not because of us but because no one took our order….and there were two…yep. TWO waitresses that came to our table at first. We were not being rude…we were doing our best to be patient. Our order took another 23 minutes to come out….and the flatbread pizza was wrong and had to go back. Another order was wrong immediately as well and went back. Another was wrong but my grandson said he would just keep it. Then the rest of us tried our food. It was all either cold or barely warm which made me think that it had been sitting there for quite some time. The ravioli on the pick you own tour of Italy’s were dried out and could not even be cut. No one ate them. Finally when the other food came back out ( that had been sent back…another 15 minutes mind you) I said something. The manager came over and offered to give us new dishes….seriously after and hour and forty eight minutes or so being in the restaurant???? That is what I said to him, but I was polite. I told him we came there all the time and we have NEVER had such awful service and food. He gave us two orders of doughnuts instead of doing something else.
We paid over $170 for our food and did not eat even half of what was brought out!!!!
Plus we tipped because we started feeling bad for the staff. They were obviously understaffed and the manager even said that!!!
On Valentine’s Day they did not have enough people to give quality food and service to the customers??? Not good for the Olive Garden.
I am not sure if we will eve go back there after this. Any of us.
I thought it was handled badly. I was very disappointed. As was everyone else.
I don’t usually complain but after thinking about this and praying about it, I decided to go ahead and write this.
Debra Porter
Perry FL 32348
Recently I walked out of the Olive Garden located in Wilkes-Barre, PA. The gluten free menu only offers dinner entrees. You need to purchase a dinner entrée but they have no gluten free soup or bread. They have no gluten free lunch menu. If you go for lunch you need to order off the gluten free “dinner” menu. The meal includes salad, soup (manager said he would serve me the soup broth!), entrée and bread. ops…..the don’t have gluten free soup or bread! Imagine an Italian restaurant not serving bread. My suggestion to Olive Garden is to contact Udis and purchase gluten free bread directly from Udis or go to a local store and purchase Udis Gluten Free “French Baguettes”.
Well I may never go out to eat again!! We went to dinner at the Vancouver Mall Olive Garden (8101 NE Parkway Dr. Vancouver WA 98662) tonight 2/20/2016. We were having a great time, that is until my husband was stabbed in the mouth by a bone in his Chicken Parmesan . He quietly put the bone on a plate and when the waitress came over I showed her the bone and told he he had found it. A few minutes later the Manager came over to apologize, I could see by the queasy look on my husbands face something was wrong! His mouth was full of blood and he needed to be excused to the bathroom. The manager of course was very apologetic comped our dinner and gave us a $50.00 gift card thanks but we won’t ever be returning.
I visited the Olive Garden on Western Blvd in Jacksonville, NC on Thursday, 2/11/2016. The hostess Victoria was an absolute doll. She knew the menu,was very informative and helpful. She was great with my children. My complaint….the manager. She came out from the back and was yelling at the staff in front of customers. I am also a manager where I work and would NEVER berate my staff especially in front of customers. I wanted to say something to her, but my husband asked me not to. Angela, as I found out her name from a staff member, was completely unprofessional and rude. She should be ashamed of herself and be spoken to by upper management. I will be calling the restaurant today to talk to the General Manager. I just wanted my complaint to be heard because I know how management works. No one should be talking to other people the way she spoke to those staff members!!
OLIVE GARDEN NOT ONLY TREATS THERE GUESTS LIKE SH*T AS WELL AS THEIR EMPLOYEES. DO NOT EVER STEP FOOT IN ANOTHER OLIVE GARDEN FOR AS LONG AS YOU LIVE
I’m an employee for olive garden and I’m reaching my 2 year anniversary. This past week end I was assaulted by another employee. No one has gotten back to me on if I still have a job or not. I told my managers ahead of time and let them know it was not work related and it was interfering with my comfortability and work because I was constantly being confronted about the matter. Witch had nothing to do with me. When things got to the point where she put her hands on me I called the police not my manager on duty I HAD TO!!!!! Now I’m in limbo about my job when I feel I did all the right things. Now had I grabbed her ass up and given her a toss in to some boiling water or some sh*t and hurt her in a serious way I would have been the bad guy. I feel like my managers have thrown me under the bus. I have spoken to Wayne (my managers boss) about issues I’ve had in the past and I thought he was a good guy. I can’t judge anyone for simply doing his job. But I also shouldn’t be treated like I did something wrong. It’s like they totally disregard I’m the victim and she is the aggressor. But regardless of anything my feelings are hurt and olive garden makes me feel like they can give a f**k Less about hard working employees.
I had a similar experience myself at a store in Lakeland, FL. Would love to learn more and speak with you!
My husband and I went to the Olive Garden at New Market Square in Wichita Ks.. We ordered a meal and we’re going to share it which didn’t seem to be a problem to the waiter. Everything was fine until,the waiter informed us he would be busy serving salad to another patron to refill my husbands tea. He brought us our bill without asking even if we wanted to order dessert, which we were concidering with coffee. But then the shift manager came asked us how our meal was and started clearing our plates including the last bread stick there again not asking if we were finished or did we want dessert. The conversation went down hill from there, as I explained that we like sharing the meal to save on calories , her reply back was ” Did you check out the lighter fare menu because if your wanting to Watch calories seems to me that Olive Garden not the place to come” how rude to,us and the restaurant… We felt like we were being rushed out so they could get the table ready for the dinner rush . That’s the second bad experience we have had there. The first one was our waiter stood and talked about his career to another customer for 20 minutes while the rest of his tables sat in bewilderment of where he was! We will not go back to that Olive Garden again . They were very rude! Management better get a hold on there help!!!
Dear Sirs:
I am very, very disappointed in your choice of sponsorship.
I just read today that you are sponsoring the disgusting
new show “Lucifer” which I will never watch nor support in
ANY way.
I have frequented the Olive Garden on Rt. 228 near Mars,
Pennsylvania every month for years….BUT NO MORE!!!
No more, now that you’ve chosen a show featuring Satan as
suave, cool and innocuous! He is REAL and anything but what
this show portends…look at the evil and hatred in the world
around you! I strongly advise you to DROP YOUR SUPPORT
for this misleading promotion of the devil OR I assure you,
you’ll be losing many more Christian patrons besides myself.
And I intend to inform all my family, friends and church about
your current path.
OLIVE GARDEN NOT ONLY TREATS THERE GUESTS LIKE SH*T AS WELL AS THEIR EMPLOYEES. DO NOT EVER STEP FOOT IN ANOTHER OLIVE GARDEN FOR AS LONG AS YOU LIVE
Wait ,Wait , Wait do not sit at the bar area , Bad Service Food was cold , The bartender should not be serving tables had to ask her 3 times for something and then we get attitude because you cant do your job Port Richie fl
Well Olive Garden you have really lowered yourself to the bottom of the food chain. Took my wife daughter and son in law to the Beaverton, Or restaurant for his birthday. We spent $176.00 our granddaughter played some games on the stupid table monitor, and we had a good waiter and then at the end he told us we had to pay using the stupid monitor to pay. Fine he showed us how. When we got home and looked at the bill they had charged us $2.00 for the stupid game my granddaughter played. Nothing was said before or after there was a charge for playing what amounted to a free app on there stupid monitor. It’s not the $2 it is the sneaky way OG charged and never told us there was a charge. So bottom line OG you have lost customer for life because your stupid $2 rip off.
I also got ripped off unknowingly with that stupid game monitor. That is a cheap trick OG to get 2.00 more from every table. NEVER AGAIN.
After working for the company for almost three years, I will never work for them again. Most unprofessional managers at the Aurora, Colorado location.
I have to tell you all, that I just may never go out to eat again. We went to dinner with my daughter and her boy friend and others (11 of us) for his birthday last night 1/10/2016. We went to Olive Garden and were having a great time, just finishing up our salad when I bit into something soft (their salad is crispy) my first thought was a piece of sun dried tomato must have fallen into the salad. It was not right so I spit it out and to my horror and shock it was a piece of already chewed gum! I almost threw up. I am still quesy. I was unable to eat my dinner. the manager was apologetic and gave me a $50.00 gift card and comped my dinner. I think that he should have comped the whole table as several of us ate out of that bowl, I just happened to get the surprise I don’t know what else he could do. I was so much in shock that I was not thinking clearly but had I been I would have taken the gum to have tested or something to see if there was any sort of illness I needed to worry about, and not just the gross factor. I gave my daughter the gift card to help pay for the rest of the large bill as I doubt I will be going out to eat anytime in the near future.
My boyfriend too me to Olive Garden with a $25 gift card he received for Christmas. The dinner was nice. The bill came to $43 and some change. When he received the final total, it read $53 and the same change. he almost paid the bill and realized he had 4 receipts. The dinner bill for $43, the $25 gift receipt, and two bills, one for you and one for him saying $53. When we waited and waited and finally asked another server to send our server back to our table he did not act surprised at this. We left discouraged about going back to Olive Garden. This is out first experience going to Olive Garden in years. Very upset with this.
My husband and I ate at the Olive Garden in Clarksville, Tn, we are an older couple, (early 60’s). We don’t get to dine out often because of expense and time. So when we do get the opportunity to dine out we don’t think it’s asking a lot to be seated in an area with no small children. The manager Pam Hollard was standing at the front with the employee who sits you at your table. I ask to be seated in an area with no small children, The manager, Pam Hollard spoke up and said, “we cannot guarantee that”, and I might add she wasn’t very nice about it. There was an older couple behind us that heard what she said and remarked to us, “that wasn’t very nice. If restaurants don’t start having areas for people who desire a quiet meal without having to deal with small children then perhaps there will be less and less of us. By the way I have small grandchildren, and keep them a lot, I am not a child hater. It cost good money to eat out these days and to request a quiet sitting area, not near small children I don’t think should be an unreasonable request. I think what got me more than anything was the way she said it, and then we had to wait 15 minutes, no croud, it was 3:00 new Years day. The food use to be very good at Olive Garden, I once looked forward to going there because of the food and the romantic atmosphere it nolonger stands for either. We did however have a good waiter and tipped him $9.00. I never complain, because it’s not in my nature, but when I’m treated rudely, especially by management I feel it’s time to go above their head. Paula Williams Clarksville,Tn 37040 Ph.# 931 542-XXXXX
Hey Paula, guess what, that’s why it’s called a “FAMILY” restaurant!!!!
I had the worst experience of my life at the Olive Garden in Warren Michigan, I will never ever go to this Olive Garden again. The service was horrible, the GM is not professional. I can’t even believe they have someone like him as a GM of a national wide chain. I need someone to contact me regarding this matter please.
Thank you,
Tia
Hi was His name Christopher weathers?
Did you receive my email from dec. 17th? I never got a response. I guess I’ll contact the corporate office. I do need an answer!!
Ken Sykes
Hello
Rarely, does a first class, chain restaurant, “get it right” on Building, wait staff, food quality, and ambiance, but Olive Garden has DONE IT RIGHT!————UNTIL—
some Harvard MBA with a degree in Restaurant Management, convinced the staff, “we could save money, and reduce overhead” by–
INSTALLING “DARTH-VADER” STYLE–BLACK–TV-PAYMENT CENTERS, on the tables, to “greet” the customers, as they come into your beautiful restaurant, anticipating a great meal, in a great atmosphere!
What a disgrace. Are you OUT OF YOUR MIND? Do you want to be in the “Sonic” burger joint league? Burger King, Hot-dogs Outrageous?
Find that ignorant “genius” that promoted this and FIRE THE IDIOT as-soon-as possible, before he suggest putting a
Hot-Plate, and a can of Ravioli (with a can opener) on the table, etc., etc.
Boy—you’ll REALLY be saving money then.
To add “insult-to injury” is when the Manager of the restaurant comes to your table, after I insisted on having the abomination removed, and proceeds to “strong-arm” me into using this piece of junk.
“Not the Olive Garden professionalism I am used-to.” Carl L. Johnson
We had taken a long break from going to your restaurant (approximately 17 years) and decided to try again to see if the service and food had improved. Much to our surprise, it has not. We were just at your restaurant in Reynoldsburg, Ohio on Nov. 21st at 12:00 noon. Our complaint is not about the waiter, but with the food. We had a good waiter who was willing to please at every turn. However, when I ordered a dish that had Italian sausage with Rigatoni, and the dish was placed in front of me, the sausage looked pureed and raw and did not, in my opinion, appear to be cooked. I called the waiter over and asked him if indeed the sausage had been cooked. He said that yes it had been cooked, and I told him I had never seen sausage look so raw and decided I did not want to eat it. He offered to replace my meal with something else, and I did. That meal was only a little better, and did not have any taste or seasoning. The only thing that seemed to be really good was the salad. Everything else was nasty. Even my family members’ food was very bland, tasteless and everyone said they do not wish to ever go back to the Oliver Garden because as others have said, subpar Italian food is being served! We spent a total of $80 and tipped the waiter $20 for his service. But we feel the meals were definitely not worth $80 and DO NOT wish to ever go back.
worse customer service ever at olive garden on 7160 sawmill road at columbus’ohio.waitress Heather M never offered my son more pasta,since he had endless pasta,and asked when ordering if he needs to finish his dish before ordering another,she said yes,so she knew that he will have another bowl.she never came back after that,never offered more salad,more pasta,nothing in fact.we are paying customers,do we have to beg for food?i had to ask another person for pasta,it was served in a very very small bowl,so much for endless pasta.after check was given,we were charged twice for coffee.i told Heather that my son did not order coffee,she did not said anything,just walked off,had to ask again after waiting ,another lady,and i am a very patient,calm person.i left no tip,since non was earned.Heather M gives bad name to all wait staff,and restorants losing customers becouse of such service,shame on her. Thank you,your otherwise loyal customer mrs. Olga Dobrynina.
I am very disappointed that Olive Garden stopped serving their luncheon menu. Also, they have increased some items such as the chicken parmigiana $3.50. Other items were increased $2 to $3. As a senior citizen, most of us can only eat one piece of chicken which the luncheon portion was. We are also on a fixed budget so raising the prices as you did means we will go to Olive Garden less times. We used to go their at least twice a week but we are lucky if we go twice a month now. You need to go back to the luncheon menu if you want to keep your customers. We went there so many times that we knew the waitresses names and even the managers.
You changed the Portobello Ravioli! WHY??? I have been ordering this for years, and it was my favorite along with many of my friends and family members. SAD to say tho, we won’t be ordering it any longer as the mushrooms were tiny bits and the sauce has evidently changed too! I ALWAYS finished the whole order, but couldn’t eat half of it, as it tasted like something frozen that had been heated up! Super Disappointment, Hope U bring back the Original recipe!
For more than last five years my husband has worked at Olive Garden. He has worked in the Chula Vista, California olive garden. During this time he has continually been given his schedule late or it has changed without notice less than 24 before his week starts. Normal schedule starts on Monday, he knows that though a schedule is posted on Friday evening it changes 2-4 times before he starts work on Monday.
Sadly it is common for the new schedule to be posted/ changed less than 24 hours before his upcoming shifts. I believe this is the fault of the terrible managers in this location since this is been going on for more than four years.
It is disappointing that a company that is based on family values takes so little consideration for its employees, who have family members. I hope that managers are held accountable for this inhuman behavior.
More importantly I hope Olive Garden will change its policy soon so that employees can schedule events with their family. And not have to wait until Sunday to tell their family when they are working on Monday morning.
Last night, 11/02/2015 was my aunt’s 102nd birthday. We took her to the Olive Garden on in Greenwood, Indiana. Jody was the manager and Chyenne waited on our table. These two wonderful people went far and above to show my aunt an unbelievable birthday. There must have been 30 Olive Garden staff members who sang to her and they brought her a cake with candles 102. We all cried. The food was delicious and they should be commended for all their amazing efforts. Thank you so much to these wonderful people. And Aunt Peg told them she would be back next year for 103. Our love goes to all the staff at Olive Garden Greenwood, IN.
I am very saddened at the lack of management at the Lancaster Olive Garden. My husband and I love to travel and we ALWAYS are sure to include a trip to Olive Garden. This evening we chose to dine at the Lancaster location. POOR DECISION!! DEFINITELY A HUGE MISTAKE. We arrived at 7pm on a Sunday and were seating immediately at a DIRTY table ( the hostess could clearly see it wasn’t clean but seated us anyway). We refused to set and we ask to be moved. She took us to another section, the table was clean but the surrounding area was awful!! Upon opening my cloth linen tableware the LINEN WAS FILTHY INSIDE I didn’t make it to the silverware. I ask the waitress for another. A few moments later a gentleman returned with another set. I ask if he was the manager, he replied “yes”. I said, ” I have a few complaints, first we were seated at a dirty table, then received dirty silverware, we are surrounded with dirty tables and a repulsive mess on the floor not to mention chairs scattered about everywhere. The wait staff nor you as the manager seem to mind wading thru the filth. I continued to state that Olive Garden was held at a higher standard and this was awful representation of the company.” He simply stated ” I am sorry” and walked away. I was appalled at the lack of concern or care for the business and us as the customer. We received our dinner ( cheese ravioli and the new manicotti, the promo on the front page of the menu). TERRIBLE!!! The pasta was hard! I had just eaten the same meal in va a week earlier, which was excellent. That’s why I did a repeat order.
We ask for our check! Upon receiving the Ck the waitress told us she was sorry and that the management has been told over and over again and chooses to do NOTHING!!! I apologized that she had to work in such environment and she had to receive the blunt of the complaints from the customers. She replied the kitchen was worse, and again apologized for our experience.
I am feeling saddened that we are becoming a society that has no standards!!!
OLIVE GARDEN COOPERATE OFFICERS, you need to take note to the endless complaints about your business ( I just read 109 from the past few weeks, how many more are truly out there that didn’t get reported) I have always looked at Olive Garden as a higher end restaurant but after today I see you as an equal or lesser to a fast food chain. My heart hurts!
Jessica from Va
We dined at the local olive garden(Huntsville, AL) 2 weeks ago. We were promptly sat and our server came right over(that was the fastest she moved all night). We placed our drink orders, and ordered our soup/salad. The soup and salad was delivered quickly, however I was almost done with my soup before she brought our drinks. She claimed that her normal *HUB* was messed up. EVERY time we asked for more drinks..yes we had to ASK every single time, it took her a good 5 minutes to get us our drinks.
We were sat behind a party of 28 young men, loud, rude, rambunctious young men. They were so loud that we could not have a conversation without screaming across the table. This was not the way we envisioned our romantic anniversary dinner. I saw a server walking quickly to their table and I was sure she was going to ask them to please quieten down…BOY WAS I WRONG. She started raising her voice and stirring them up even more. When she finally started to hand out tickets we thought, great now we can relax…WRONG. They cleared the tables and quickly sat 26 young girls and 2 chaperons. The girls were not as loud but they were definitely disturbing. At no point in our evening did anyone even attempt to reduce the amount of noise coming from the center of the restaurant.
The night left a bad taste in my mouth so I contacted my local GM and explained about the lack luster service we got, along with the atmosphere in which we had to dine. I am sorry but I am paying good money to go to a nice restaurant I do not want CLUB noise levels. I would like to be able to actually carry a conversation.
When he finally bothered to message me back, almost a full week later, he offered us a $35 gift card for our troubles.
Last night we decided to give them another shot. Cant be bad 2 visits in a row, right? WRONG. As soon as we sat down *Rachel*(same server as the last visit) swung by and said “I will be right with you :)”, 10 minutes later AFTER another server stopped to see if we had seen our server, Rachel drops by our table. We order water, simple right? WRONG 5 minutes later we gets us water and quickly runs off before we can order our soup and salad. She is doting all over the table behind us, refilling their drinks, making sure the already drunk lady has plenty of wine, talks about her ovulation cycle, talks about desserts, do they need anything else…all the while we are waiting to order our Food. Finally my boyfriend says “EXCUSE ME, but we are ready to order.” OH ok…we place our order and off she goes quickly returning to fill our water…WRONG she quickly returned and SAT at the table behind us, with us having empty glasses.
she finally returns with our soup and salad and finally some bread sticks and says OH you need water…ya think?? so 5 minutes later we have water. ANOTHER server brings us our food while she is sitting at the table behind us AGAIN. I dont mean she was standing around talking, no she was literally SITTING at the table. She jumps up to help handout our food and said Oh I was going to get you more bread sticks but I saw him heading this way…ok A: you werent heading anywhere you were sitting behind us and B. HE shouldnt have had to bring us food SHE should have known it was ready.
a few minutes later she walks past the table and says “bread sticks should be coming out of the oven in a few, i will get you some fresh ones.” a few minutes later(she had been sitting at the table behind us the whole time) she walks by and says “they just came out of the oven, I will be right back.” how did she know they were out of the oven? she hadnt been to the kitchen…the other servers had been delivering breadsticks the ENTIRE TIME.
I actually got pissed enough to take a picture of her sitting at the table behind us and stopped mid dinner to email it to the local GM. I was just gonna let it go at that but I was PISSED. This weekend server had managed to ruin not ONE romantic dinner, but TWO. I asked for the manager on duty as we passed the hostess station. While I am grateful for the $15 gift card he offered me, I feel like that is not enough, I am sorry but a server should never sit at the table of her customer while on the clock EVER. I worked as a server for years and I can tell you it doesnt take 5 minutes to find 2 glasses of water, and a customer should never have to ask you more than once to fill up their drinks. Home Office needs to come in a do a retraining, hire new servers, hire new managers….something, you have an issue here and you are losing customers!
Next time we need to have a special night, we will be going else where. I hate that too because we had our first official date there.
Went to the Olive Garden in Manassas Va. We sat at the table for about 20 minutes, we finally just left. I called the corporate number and the switch board operator was so RUDE. She sad that as it was. 4:10 pm and the ofice that handles complaints closed at 4 i could call back on Monday. She refused to take a message and have someone call me. After reading other complaints on this site i see how far reaching bad service is for Olive Garden. From Corporate to the restaurants. If they can disrespect a officer of the law, how can I expect better. Way to set the bar so low Olive Garden
I recently visited the Rockford Olive Garden and we always have the same waitress every time her name is Liz but the hostess said she no longer was employed there. This made me very confused and furious. My first thought was I hope she wasnt fired because she was the best damn server we have ever had at any restaurant second she is was such an asset to your company always nice sweet could tell she really was a hard worker people like her are hard to come by in any event we were greatly disappointed and want you to know you lost a huge asset to your team she will be missed and to tell you the truth your food is decent but what we really came for was the service probably wont be back.
I visited the Olive Garden at 1000 University Town Centre Dr., Morgantown, WV yesterday 10/22/2015 and the experience was so dishonoring, rude, and disrespectful. My husband and I went there for dinner around 7:45p.m. as we often do and was seated promptly BUT, after being seated we noticed about ten (10) minutes later we still weren’t served or even given the chance to give our drink orders. Several waiters and waitresses were tending to other tables but ours. There was even a group of four staff members who sang happy birthday to the lady at he table behind us. But, still no service and no one came to take our drink or food order. We then noticed that another couple had just came in and was seated at the table in front of us, two (2) minutes later, their server came and took their drink order. After witnessing this injustice, my husband and I decided to leave and go to another establishment for dinner. But, before leaving we did talk with the Manager and she stated how sorry she was and asked us what could she do to make it up to us. LADY, REALLY, the first question should have been, where were you sitting? And then she should have went to the staff who was responsible for that area and handled the issue. But she didn’t, so this told us, that she really was not sorry and could care less that their hospitality is lacking. Oh by the way, my husband and I are an African American couple and we were the only race represented in that establishment. I am the last one to pull the race card, seeing that my husband is half Italian and all of my grandchildren are of a different race than I and I love my family dearly. This injustice was too obvious and something has to be done. This is not over yet, America needs to know how this company operates!
Yesterday, October 15 2015; I visited Olive Garden’s restaurant branch, for lunch on 5445 Sunrise Blvd in Citrus Heights California 95610; phone # 916-965-9537. When I went to use the restroom the Disabled stall had raw sewage leaking from the base of the toilet. I immediately reported this issue to the attending supervisor and had her accompany me to the restroom to view the situation. She refused to give me her name and informed me that they had been well aware of the problem for well over a week but, were unaware of what to do regarding it and were keeping an eye on it. I informed them that this problem should have been dealt with immediately, and told her the stall should be posted as Out of Order and not be available for use. She assured me that they had maintenance, however, they were not sure what to do and had not addressed the problem. I asked her if they had contacted a plumber and told her the wax ring seal under the toilet probably was compromised and required replacement. There were no signs on the door to warn visitors of the problem and guests were able to access this stall readily. I informed her I was going to report the problem to the corporate office in Orlando Florida and she said, “No, don’t do it.”. I contacted Corporate Office Headquarters, this morning 10/16/2015 @ 6:22 am and 6:44 a.m. P.S.T. and requested to speak to CEO Kurt L. Darrow, or CFO- Louis M. Riccio Jr. or COO- Steven M. Kincaid as listed on the corporate website; as I felt that this was a serious enough health issue, that I wanted to speak with someone at the top. When I spoke to the operators, I was informed that none of these staff members currently worked at Corporate any more. I asked to speak to one of the current employees holding one of these positions and was told that none of them would answer their phones. First of all, this situation is preposterous, this company does not even keep updated accurate data on their corporate management staff in their online data banks. How can one expect that they will properly oversee their nationwide branches? I contacted corporate 4 times total and continued to request to speak with one of these executives and was finally basically disconnected. How rude! Since I was unable to get the desired results I was seeking, I plan to contact my local health department and report the situation. I informed the operators of this, however, their response to me seemed as if they basically could care less. From my point of view, these people should not be in the positions they are in and do not deserve to keep their jobs.
I am not happy with the situation where a police officer was refused service because he was carrying a gun. Anyone, law enforcement or not, should be able to carry their legal gun anywhere they wish without being discriminated against. It is a right, guaranteed by the second amendment, which shall not be infringed upon. The person responsible for the discrimination should be fired immediately.
Hello Olive Garden. I am a senior citizen and have been dining at the olive garden with friends for years. After reading about how a police officer was asked to leave your restaurant in Kansas, I can assure you that I will NEVER eat at another Olive Garden. I like to see a police officer with a gun when I am out in public. It keeps me from illegally carrying my own gun for self protection and that of my loved ones. Too many criminals have guns. They dont care about gun laws. It is easy for a criminal to get a gun off the street. Olive Garden Treats you like family- they totally ignore you.
I have just learned that an employee of a Kansas City Olive Garden Restaurant refused to serve a uniform Police Officer and requested that he leave the premises because he was wearing his issued sidearm. First; I would like to know why Olive Garden management is hiring Imbeciles to work in their restaurants. Secondly; has the Imbecile been fired for being totally stupid. Someone needs to explain to Olive Garden management and the Imbecile, there is a Federal Law that allows any active or retired Police Officer to carry a weapon/concealed weapon anywhere within the United States of America. This was signed into law by President Bush years ago. Besides the Federal Law there are also State, County, and City Laws that allow the same within the State Officers work.
Does the stupid employee of Olive Garden and Olive Garden management realize they can be sued for discrimination because the Uniformed Officer had a legal right to wear his weapon and a legal right to be served in a Restaurant which also serves the general public. I am a Police Officer and will never ever enter any Olive Garden nor will my wife and children.
This restaurant employee’s actions could be considered interfering with the duties of a Police Officer because the wearing of the weapon is considered part of the Officer’s uniform and it his/her duty to remain armed and not surrender his/her weapon for any reason.. The Officer should have refused to leave and placed his order. If the restaurant employee was then stupid enough to placed hands upon the Officer then he/she would have been placed under arrest and transported to County Lockup.
You sir, are an idiot who will believe anything you hear. You have too much time on your hands.
Disgusted by Olive Garden employee’s refusal to serve a police officer and by the tepid response of corporate. That employee should have been immediately terminated and corporate should have initiated a remediation program. My children and I will never again step foot in one of your establishments. Shame on you; shame on your screening and training programs, and shame on the corporate culture that allows that kind of behavior.
Fort Smith, Arkansas location on Rogers. I took the family (5) to eat at this location and I was pretty overwhelmed by the filth and smell of the restaurant. I have no idea where the smell originates from but it is not pleasant. We tried to dine there about 2 months ago and never made it 30 feet in the door before I had to turn around and leave. On last nights experience after being seated I looked up and the ceiling around the return air vent was blackened (this was the return air vent), the vent cover was clogged with dust to the point there was a build up. I manage the cleaning of hospitals and are trained to look for this. When you sit at a table customers are not supposed to see this uncleanliness. If this is an obvious observation to me then I care not to find out where the overall smell comes from. If my wife and kids were not so hungry I would’ve left again. We are from the Dallas area and dine at the Grapevine location where the restaurant always looks clean and has no bad smell. I expect every chain OG to be the same. I know I will not go back to the Fort Smith location.
Your employee at the Olive Garden in Independence, MO should be fired, as should the Duncan Donuts employee, for taking it upon themselves to refuse service to a Policeman. It’s time for Corporations to STAND UP for the Police and NOT JUST APOLOGIZE!
Makes one wonder what type of employees you hire.
I refuse to return to your restaurant again until I hear that action, other than disciplinary, has been taken against this employee.
I have emailed my friends and family and I hope they forward to their friends.
Your employee’s treatment of the police officer in Kansas City was inexcusable. What have your employees done to serve the community? Do they risk their lives every day for the community? We have had it with this type of disrespect and will not patronize a business that allows this to happen.
I just want to drop a note saying how appalled I am that one of your restaurants refused to provide service to a Police Officer, thank god that isn’t true about the Police when you need them. Cause if I was I would tell you to pound sand, I will by no longer a customer of yours as well as thousands of other customers and the men and women in blue,,good luck
Olive Garden 1337 1954 Utica square Tulsa 74114 ate with my brothers and sisters all from California Texas Missouri and Oklahoma….we were celebrating four birthdAys ordered our dinner and we recieved seven of eight meals Dante r said said he’s going back to kitchen and get it being polite no one touched their meal ten minutes went by and the waiter Dante r said they ga e it to another table…he said three minutes it will be out. Ten minutes later mgr was called and he knew of the problem but no meal…no waiter returned to our table no water served no desserts no coffee no meal……..cold pasta so unprofessional and we paid for our meals 115.44 later so tacky
I’m a resident of Wooster Ohio and I would like to see a Olive Garden here!!! Thank you. The area here is really growing.
You don’t want one there.
My daughter age 29 and 2 of her friends went to the olive garden in Winston Salem nc….the waiter came and my daughter made the comment that she loves the bread sticks to keep them coming when the waiter came back he made comment that one bite of bread stick has 100 calories and she said jokingly well if I cram the whole thing in my mouth does that still count as 100 calories he said no you would be choking and then you couldn’t go to gym cause you be dead….it got to the point of awkwardness….she talked to mgr.and he was very condescending as he was with me when I called and ask what was the discrimination policy he said they have none then I asked why was your waiter more or less saying my daughter was fat and needed a lesson on how many calories is in the food….YOU DO NOT GO TO OLIVE GARDEN BECAUSE IT IS LOW CAL FOOD HELLO…I’M FURIOUS THAT THIS WAITER AND CONDESCENDING MGR. CAN GET AWAY WITH THIS BEHAVIOR…DO NOT GO TO OLIVE GARDEN IN WINSTON SALEM NC IF YOU OVERWEIGHT….
OG should not ever, ever hire felons! Puppy killer Mathew Milewski (aka Mathew Konrad) works at one in Miami. Don’t you do a thorough background check OG?? Shame on you.
So if these felons aren’t given jobs, aren’t given a chance to turn their life around, they’ll just go to making money illegally.
So do you want more crime, or more rehabilitation?
It sounds like your upset that he killed a puppy, not that he’s a felon.
To Whom it May Concern:
First of all, let me say that it is extremely frustrating that you don’t allow on your website the option of sending feedback to corporate, and that it must go to the location that you had the issue with. My experience has always been that the issues start with management so sending feedback to the same location is pointless. Also, I am including the verbiage from the email response I received from the GM. When filling out the required “form” to provide feedback to the location that I had the issue with, it asks for a salutation. I clearly marked, “Ms.” As you see, the title was to Mr. Oehlof (also spelled incorrectly). Then he talks about the fact that my food didn’t have good flavor for my ziti with rigatoni dish. Here was the issue: I asked for rigatoni pasta instead of ziti pasta, which wasn’t done. It was ziti & not rigatoni as requested. 2nd, there was hardly any sauce on it making it extremely dry (which is the part he did catch). Also, the first issue (not addressed) was the bartender taking the order was very unengaged with me. I’m sure you can get the original email from Mr. Dunn. I have not received any other emails with a coupon (which is not the motivation or the reason for email), but comments should be responded to after making sure they actually read the email thoroughly so they get the facts right. This is the response I received. BTW, I am a woman and clearly marked that in the salutation.
To: t****@yahoo.com
Dear Mr. Oehlof,
Thank you so much for reaching out to tell us about your visit to Olive Garden. I am sorry to hear your five cheese ziti with rigatoni was not as good as you hoped. Our guests should always be served great tasting, freshly prepared meals.
We take our guest feedback seriously because it helps us continue to improve for our guests. I will be working with the team at this restaurant to stress the importance of serving great tasting food that meets our high standards.
Please give us another chance and allow us to provide you with a better experience. To make things right, I am emailing you an e-gift card in a separate e-mail to put toward your next visit.
Thanks for dining at Olive Garden. We want you to know that we really appreciate you being our guest. I welcome the opportunity to speak with you personally. My number is (919) 233-9714. We hope to see you again soon.
Sincerely,
Jason
Jason Dunn
General Manager, Olive Garden Cary 114
P 919-233-9714| F 919-233-1619
JDunn@OliveGarden.com
The first time Olive Garden presented their “pasta pass” it was a total disaster. They offered 1,000 passes for individuals (across the entire U.S.) and sold out in less than 2 minutes. What kind of promotion is that ? One thousand satisfied customers and how many thousands and thousands of very unhappy very upset customers ?
Very very bad not totally thought thru promotion I would say.
So they want to try their promotion again. This time they have 1,000 single passes and 1,000 family passes (across the entire U.S.). What happens ? They sell out of all passes in (I was told) less than a minute !!! What is this ? Everyone sitting on their computer waiting to log in at 2:00 est and all passes gone in under a minute.
What kind of corporate genius comes up with a promotion that leaves thousands and thousands and thousands of faithful and dedicated followers empty-handed ?
It is not like those of us who were shut out wanted a pass for free. I believe everyone who attempted to go thru the steps to get a pass were more than willing to purchase their pass.
At a time in this country when business is struggling and restaurants are looking for ways to stay open, Olive Garden pulls the same bonehead promotion of severely limiting the amount of participating customers. You would think they had learned from their mistake the first time around. I attempted to call your corporate office. (what a joke !) I was put on hold for 10:00 min. then a recorded voice came on and said “failed application” then hung up on me. I called again waited 10:00 min., a cust. service rep came on and said “this isn’t even Olive Garden it’s a call center”
Is it ever possible to talk to a real person that represents the company (corporate leaders or the board) and remembers who pays their paychecks and bonuses.
I understand you as many other companies receive quite a few complaints some really without merit although everyone’s complaint is important to them but when you are talking about losing business by driving it away I don’t feel that is without merit especially when you limit your sales thru some ill thought out promotion. Once again I and many many others are very frustrated and disappointed by your poorly engineered promotion.
HELLO CORPORATE !!!! WAKE UP !!!…don’t take your job for granted !!!
a reply from corporate other than the form reply would be appreciated.
I just want you to know how disappointed i am in your company. I went on your website before you even started your pasta passes. I put one in my cart before the start time but the count down clock kept reseting.Before the start of promo now I dont get a pass?? Something fishy is going on?? I wont be dining at you restaurant again. Thanks for nothing!!
On Monday, September 14th, I was dining at the Olive Garden in Fredericksburg, VA and was very surprised at the events that unfolded. I watched a server give margaritas to 2 girls who were clearly underage. The girls were not carded, and I wanted to tell the manager, but someone said that it was already taken care of. I don’t understand how it was taking care of since the server broke the law and he continued to serve tables when he should of been dismissed on the spot.
This says that not only the server but also the manager are clearly incapable of doing their basic jobs. lf there had been in an accident, olive garden would have had a serious lawsuit on their hands.
Tell me Mikey, were you born with super powers or did they just develop with age. I
wish i could know sowbodies age just by looking at them! LOL
Since when does Olive Garden not except Snip Snap coupons. We went to the Olive Garden in Cookeville, Tn. #1762 tonight and told them we had a coupon from Snip Snap, waiter went to check with manager he came back and said manger says they don’t except these coupons. When I asked why not that other ones have excepted them he had the manger come speak to us, she said they stopped doing that. If we wanted to use coupons we would have to sign up for Olive Garden Club. Said that Snip Snap just puts that on there on their own that Olive Garden never agreed to this. Nonesense, if that were true Olive Garden would have a lawsuit going against them. Why couldn’t they except a lousy $4.00 coupon when we spent over $45.00 on pasta that was good but not worth the money. The salad had two olives and two tomatoes and there were four of us. Well you have loss two customers from this restaurant, we will not return here again. I hope it was worth the $4.00 savings to you.
On 30 Aug 2015 I called the Olive Garden at 7061 Arundel Mills Circle, Hanover, Maryland to order take-out for my wife and two children. I called at 6:05pm, placed my order and was told it would be ready in 30 – 35 minutes. I show up at 6:35pm, tell them my name (Jason – which is what the order was labelled under) and then proceed to wait on the bench. Several people are getting the orders ahead of me and almost every single one of them is wrong and many customers are very displeased. Several times I am asked what order I’m waiting for (the name of the order) and I indicate “Jason” each time and then am told nothing and my order doesn’t come out. At 7:15pm I am called up and asked yet again what order I’m waiting for. He indicates he can’t find my order in the system – apparently it took them 40 minutes to figure that out while I waited patiently and now none of my food is close to being ready. But he (Tony H according to the receipt) says he can put a rush on it, so he takes my order again and allows me to pay for it. Once the transaction goes through and he disappears in the back, I notice that the order is all wrong…and in fact it is not even the right order – “Thomas” is the name on the receipt order which one of the other customers picking up take-out. I then talk to a waitress at the front who asks me what the problem is with my order, I begin to tell her and then she says she has to go and I see her waiting tables. At this point I am livid but I quell the urge to start screaming in your restaurant. Instead I storm out (its 7:30pm) and I go to McDonald’s and pick up food that especially my two children have been waiting for.
In short, at the very least I want the money back they charged me for SOMEBODY ELSE’s order and if you were a conscientious establishment you’d do some damage control.
The transaction occurred on 30 Aug 15 @ 7:20pm; Server:Tony H; Order name: THOMAS. Transaction #: 1931205565; card number ending in 4019 (VISA).
You didn’t get your money before you left? That was silly.
I want to let everyone know about the service I had at the Culver City location. I had some time to kill and had not eatten so a nice lunch at a nice restaurant seemed like a treat….or should I say would have if I had gotten any service. I was seated, I sat there for almost 10 minutes and nobody bothered to greet me. I got up and thanked the 5 people at the host stand for the lack of service and left . never going back!
Went to olive garden in flint Michigan… Great food.. Great service.. But then…. After returning to Canada my card was reimbursed the amount of the bill and then recharged for another $22+ ..
The manager claimed I had purchased some flat bread and salad.. Which I did not add I was in Canada at work on that day… Then claimed I must have been standing next to someone with a card reader…. he seemed to know a lot about them.
I’m guessing this person then hacked into olive garden s system to return my money first and then recharge me???… He still had not returned my money which I managed to get back from visa or told me who ate the flat bread which is why I’m commenting here.
I went to Olive Garden in MONROE Louisiana on Aug 4 2015 . I had the Best experience ever!!! I have worked in the food industry for the past 13 years and I just wanted to let you know about a server by the name of Dottie!!! What a asset to your establishment!!! She has the greatest spirit and what a Blessing she was!!!! Too Many times people get overlooked and I personally feel she shouldn’t!!!! I can’t wait until the next time I get to go and I will definitely be asking to sit in her section!!!!!
The latest promotion of 9 dishes to create your own “Tour” was a joke…to order same tour Tour of Italy is the same price as it is on their promotion…it was clearly a bait-n-switch and it will be a long day In h$@! before I return. What a joke and I fell for it but refused to buy the tour and both person’s in my party refused to order any tour and we purchased a cheap entrée and said how disappointed we were…both service, food and come on advertisement will mean a long – if ever will I return…what a joke if the new owner thinks the decisions he is making now are better, I know it will be a very long if ever we will return to a restaurant that has to lie to get customers to come in…sad.
Sirs:
My family and I enjoyed our many visits to Olive Garden in Florence, SC. However we will no longer be able to do that, since we learned that you donate to Planed Parenthood. Their plan is to destroy a human life, and then sell the parts of that human baby for a profit.
The mother to be is happy, the father to be is happy, but the living, breathing child is not happy, it is dead. THAT IS MURDER OF THE INNOCENT. I will not help support this action any longer. No Olive Garden, for me or my family.
Sincerely
Sheila Crysel
Was just wondering if you were ever going to put a Olive Garden in Hiram Ga. ?
Word was you were.
We would love to have one here.
If we go to one it is in Marrietta Ga.
Thank you.
My entire family and I went to Olive Garden on 22880 Centerpoint Drive in Moreno Valley to celebrate a friend’s birthday who turned 77 today (a party of 5 adults, in all). We go here every month to celebrate our birthdays. It is our favorite restaurant. We have always had a good experience until today. Our friend had brought her coupon she had received in her email but John (the manager) noticed it had expired. I explained to him that she must have grabbed the wrong print out. When we came home she noticed she had left the coupon with the July expiration by the door. The coupon was for either a free appetizer or dessert. I told her since I ordered a piece of cake for her, I would go back to see John and show him the correct coupon to see if she can get her appetizer. She had been craving the stuffed mushrooms for a month! When I got there I asked for John and was told he was gone. Another manager, Jenny came to talk to me and I explained what had happened and that we come here every month for birthday celebrations — the wait staff even knows our specific requests and usuals. She said, “I will be right back.” When she came back, she said “I can’t do it because the check has already closed.” I said, “So you can’t make my friend happy on her birthday?” She said, “you can still use it until the 25th of this month.” I said, “we will come back next month for my birthday but by then it would have expired.” I asked to talk to someone else because I could not understand why she was refusing to give her regular customer a free appetizer to make her happy. Then the general manager Mark Straka came to talk to me and said he will not honor the coupon, but I can still come back before the 25th to use the coupon and I said, “you want me to come back and spend over $100 just so I can get the free appetizer? When you should honor it today for my friend’s birthday.” I was left feeling completely disheartened and dishonored as loyal and faithful customers. In fact, this is not the only Olive Garden in our area but it had always been our preferred Olive Garden, our favorite. When I told Mark I would be contacting corporate, he gladly gave me his business card and also wrote the manager’s name (Jenny) on the back of the card. This incident has made me rethink my choice of restaurant for my birthday next month. It makes me very sad because our favorite waitress Tanea who knows us and knows what we like was actually working today as a hostess but still came over and took care of us. We were so happy to see her because for the past few months the we have been going there, she has been working on the To-Go area, or was off. I even told her we hope to see her next month for my birthday and she said so sweetly, “Call ahead to see if I am working!” She is so wonderful and very friendly. I can’t believe the general manager didn’t care that he was losing at least $150 a month from us just over a free appetizer that he didn’t want to honor.
The Olive Garden Restaurant located @ 13040 City Station Dr, Jacksonville, FL 32218 is a terrible place to eat.. What I mean by that is the air conditioning wasn’t working where we were seated which made it very uncomfortable when the temperature outside is in the 90s… I asked to speak to the Manager and he came over and informed us that we she should have been in there yesterday when the A/C was broken as it was really miserable then; and, today meaning the time we were there was better than it was yesterday. His response to me about the heat was to bring more ice water and our waitress was beside herself as she couldn’t do or say anything and kept apologizing to us for his comments. She was visibly sweating as were several other wait staff. This was the worst experience in a restaurant that I have ever experienced!! I eat a lot as I travel all over eastern seaboard and was just plainly disgusted! He as a manager should have been more properly dressed in a teeshirt under his dress shirt and had his dress shirt properly buttoned and he should have been more professional in his demeanor. I am sure that the heat affected him, but he shouldn’t have dismissed our complaint as it was legitimate. Our party of (6) was getting disgusted and we hurried with our meal and carried half of it out in containers because we couldn’t take the heat any longer. As we were walking out, it was cooler by the door which was being constantly opened. Guest satisfaction and comfortability is not a priority with this particular location and that is very sad. As a VETERAN who travels throughout the EASTERN United States I will make it a point to never frequent this restaurant again… Disgusted Customer
THIEF ALERT AT THIS LOCATION !! Myrtle Beach location 1405 n hwy 17 I ate here at 11 am on father’s day June 21st 2015 , drink refills were slow , asked for extra Alfredo sauce when ordering my waiter Shane stated he would bring more when I needed it , I wanted it brought with my meal , when I asked for it then it took almost 10 minutes to get it WHILE MY PASTA GOT COLD ,took forever to get more breadsticks refilled also Then the kicker !!
Never got my debit card back after I paid for my meal , didn’t realize it until I left , came back 10 minutes later and all parties involved denied seeing it , there’s a thief employee at this location stay away from this location ! Manager did not seem overly concerned what so ever ,WILL NEVER BE BACK TO THIS LOCATION, if back to olive garden at all
At approximately 1:30 p.m. on 6/15 I was driving South on Route 9 in Poughkeepsie to go to Olive Garden with my mother and grandmother. We turned left on Spring Road and saw the sign to Olive Garden, with an arrow, turned on our left blinker, turned into the entrance (which has an in and an out) and the cop was sitting in the parking lot at the Olive Garden. He turned on his lights. We stopped and I was issued a ticket which reads, “disobeyed traffic control device”. I took pictures of this from both angles and still cannot understand why I was issued a ticket. I did not disobey any sign. The Office Tighe would not explain what I did but said, “didn’t you see the no left turn sign”. I said “no” because there wasn’t one. My mother explained that I had a learner’s permit and asked if he could issue a warning and he said that I could plead not guilty and explain it to the judge but if I plead not guilty, the court date would probably be while I was at school. I am on the dean’s list and take school very seriously. Driving is something I take seriously as well. My parents have taught me how to drive well but due to my school schedule, of which I am a dual major and on the dean’s list, I have waited to get my license until I was proficient at it. At 19 I am schedule to take my driving test on 7/15/15.
Once inside Olive Garden, we told the staff that we were issued a ticket in the parking lot. We explained how we entered the parking lot and they said that was correct. Most employees there enter the parking lot through that entrance.
The police office said that there was a sign that said “no left turn”, however, after several pictures were taken at that entrance/exit, there was no sign that said no left turn. There was only a entrance to Olive Garden sign with an arrow.
According to N.Y. VAT. LAW § 1110 : NY Code – Section 1110: Obedience to and required traffic-control devices
(a) Every person shall obey the instructions of any official traffic-control device applicable to him placed in accordance with the provisions of this chapter, unless otherwise directed by a traffic or police officer, subject to the exceptions granted the driver of an authorized emergency vehicle in this title. (b) No provision of this title for which signs are required shall be enforced against an alleged violator if at the time and place of the alleged violation an official sign is not in proper position and sufficiently legible to be seen by an ordinarily observant person. Whenever a particular section does not state that signs are required, such section shall be effective even though no signs are erected or in place. (c) Whenever official traffic-control devices are placed in position approximately conforming to the requirements of this chapter, such devices shall be presumed to have been so placed by the official act or direction of lawful authority, unless the contrary shall be established by competent evidence. (d) Any official traffic-control device placed pursuant to the provisions of this chapter and purporting to conform to the lawful requirements pertaining to such devices shall be presumed to comply with the requirements of this chapter, unless the contrary shall be established by competent evidence. (e) For purposes of this article, “intersection” shall include the area embracing the juncture of a highway with a private road or driveway and “intersecting roadway” shall include an intersecting private road or driveway.
I did not violate any of the above. I followed the road and entered accordingly.
Just so you know, an Officer cannot just park in an establishment parking lot and issue tickets without permission. You have to request this. This is not a public place. I also believe every Franchise is primately owned. Cops cannot just make up rules to suit their needs. If there is an issue with the entrance and its ambiguity (because not even the cop knows how to read a sign and I couldn’t find the no left turn sign), then the establishment should fix the issue. I wonder how many people got tickets from officer Tighe on this date and then decided not to go to Olive Garden for lunch. I would have great issue with this. BTW, the road down further was closed, so I don’t know how people are supposed to navigate into your restaurant if they can’t make a left into the drive and curb cut specifically stated as an entrance. Maybe Olive Garden should tell the Town of Poughkeepsie Police Department to stop making things difficult for you. There were about 4 people in for lunch when we got there at 1:30 pm. I can’t see how volume was the problem.
Also, the cop told me to take a U-turn on Route 9 to get to the entrance on Route 9. I felt that was wrong. I was taught in driver’s ed to never make a u-turn.
I took at least 10 pictures of the entrance/exit. I cannot see what he was talking about; i.e. no left turn sign at all. I obeyed all the traffic signs and should not have been issued a ticket.
I had lunch with my mom today and we split the bill. The amount I wrote on the receipt is not what was charged on my card. We left cash for the tip so the server decided she would include extra 20% tip on my card. When I called the restaurant to explain what happened the manager was very rude and hung up on me Twice. Then I finally spoke with another manager that was very professional. My bank statement says I was charged the price of my meal and the tip. It’s a shame that you go out to eat and worry that your server is stealing from you.
So before I call corporate I want to post on here for hundreds of people to see. Last night myself and a party of 12 went to the Gurnee IL Olive Garden, after a long day @ Six Flags Great America. We walked in about 9pm when they were open until 10pm, we were there until about 1030 considering we had 12 people in our party. Well, after I finished eating I ran outside to go and get my cell phone from the car so I left all of my belongings inside as I was coming back 30 seconds later. The hostess opened the lock door for me and let me go outside to the car. As I TRY to get back inside ALL the doors are locked, so I knock on the door that I just walked out of, considering about 6 employees were standing there I was sure someone would hear me or see me IT WAS POURING RAIN AND PITCH BLACK OUTSIDE. Finally about 8 minutes later another party walks outside so the hostess lets them out, I then begin to walk back into the restaurant as I did that the hostess put her arm in front of me and stated that I CAN’T go back inside, as I thought this was a joke I explained to her that I just walked out and my party and purse was still inside, she wouldn’t budge I then waited for the Manager literally 20 minutes went by and she finally comes to the door and would not let me INSIDE!!!! This was the policy, then she slammed the door in my face. NEEDLESS TO SAY THEY LEFT ME OUTSIDE IN THE DARK AND RAIN AND WOULD NOT LET ME BACK INSIDE, SOMETHING IS GOING TO BE DONE ABOUT THIS!!!!!!!!!
To Whom It may Concern:
I recently took my mother shopping and out to lunch. This is a treat we rarely have, and we were excited to go to her favorite restaurant. We went to the Niles, Ohio, restaurant at their opening time, which is 11 a.m. The man who opened the door for us seemed annoyed that we were there at the opening time. We asked for a booth, and the lady who seemed to be the manager said they were not ready yet. We asked how long it would take, and she too seemed annoyed and said it would be a while. We finally settled on a regular table. When we sat down, we noticed crumbs and filth (clearly from the night before) on the table. We looked at each other & both agreed to leave and go somewhere else. I can tell you that after this experience (which I have relayed to many of my friends and family members), I will never go to that restaurant again. I hope another Olive Garden near us will have better service and a cleaner restaurant. How very sad!
Well usually olive garden is our favorite retaraunt for our family but our experience this last week was beyond horrible. Our waitress whose name was Lucy and by the way this is not our first bad experience with her as our waitress at the east location in Wichita ks was beyond horrible. Not only was our food not on time it wa s cold. When she talked it smelled as if she was drinking all their alcohol they had in the building. She reeked of marijuana and alcohol. My son even asked me if she took showers. As we are I tried to ignore all this but as we sat there needing drinks I could hear her laughing and cutting up with another coworker as if she was plain drunk.
I love the restaurant, the food and the service, however not the choice of wines, I would like
for Olive Garden to go organic and carry wines rated in the high 90’s winning gold metals like Chacewater winery & Olive Oil Mill. Their new release is to die for can be found at most of the Casinos, the most popular bar in SF. Why not at Olive Garden?
I have been a customer at the 3552 Pennridge drive Bridgeton missouri location since it opened. I frequently order all you can eat soup and salad (myfavorate). I have been satisfied with the quality of service and quality of food up untill tonight!!! My wife and I visited and ordered the all you can eat soup and salad my wife had water and I a diet Coke. the witer was a little slow returning with only our salad only enough for one bowl and 2 bread sticks and left. I asked for a manager Sherrisse Johnson came to my table. she came and before I said anything she asked oh my where are your drinks you have your salad where are your drinks? I said yes and look we only got 2 bread sticks and enough salad for one I further stated that I have eaten in here for decades and I know how much all you can eat soup and salad you get for one two or more guests. She said im n ot brining any mo0re than what is there and i said im leaving i dont even want that if I cant get a full bowl of salad and 6 bread stick she continued to argue with me it was disturbing other guests. I said mam you are argugueing over 20 cents worth of salad. she continued to argue its all about the service and i said i want food not service. I was charged nearly $30.00 for soup and salad for two and one diet Coke which was never refilled!! I will never go there again as long as she is manager I will go to the St. Peters store. I came home and told my neighbors what had happen and they said she argued with them also and they will never return to that location also!!! I am posting this com[plain on my Facebook page warning all my friends and neighbors of this womans argumentive attitued. I am a business owner and manager for over 40 years you never argue with customers specially over a bowl of salad!!!
I went to the Bowie, MD 20715 (Bowie Town Center) Olive Garden for lunch and it was the WORST experience ever!! The service while at the restaurant was good. However, when I came back to my office with the to-go menu, there was a BABY ROACH in my Zuppa. I was soooo angry. I took a picture of the insect, and if I could upload it I would. I called the restaurant back and all he did was offer me a gift card to come back to the SAME restaurant for free food! I politely declined, but I will be contacting corporate about this matter. I will never eat here again and I will be sure to spread the word!
Why do you charge for a six ounce glass of wine and only pour three ounces in the glass???? We have this happen every time we eat there. This porta vita house wine is cheap wine, we order it from a store in new york for 9.32 per bottle and you charge 30.00+ per bottle. We won’t be eating at your restaurants anymore.
Why do you not serve cuXXXXbers with your salad? I have asked at every Olive Garden I have eaten at and not one manager knows the answer to my question. I personally like them in my salad and if the reason you don’t use them is because some people don’t like them then they easily take them out like I do with the HOT peppers. Please reply. jMChagnon
I am writing this comment to reflect our satisfaction with the Olive Garden in Blue Springs, Missouri. The restaurant is in normal functional order, but what makes it a more premier experience is when we are accompanied by a great server and an outstanding manager, whom I hope will reward the individual who we had the opportunity to experience a good meal with.
The servers name was Greg Robinson, I believe. His manager was Chris Swenson.
Greg did a great job taking care of us at our table. Why am I willing to write this letter on his behalf? When you come upon a person who can take care of your order without error, place it, converse with you on general topics and talk in a way that is respectful, however very intellectual also, then you have found a person who in more than just a waiter by name sake. Some individuals just have a talent for being multi-task capable while balancing many other facets of the job also. The reason I am writing this letter mostly or what caught my attention was his age and the mannerism that he displayed. It was very comforting to have a mature individual at his age looking forward to the future with dreams of his own, displaying those dreams, but still getting us our food to the table to quench our thirst and hunger.
We learned a lot from our conversations in between our meal and him taking our orders. The biggest part of him that we noticed was a great work ethic and total respect to his customers. In many ways this can be taught, but this is also a trait that probably came from his family who instilled in him this exceptional trait that many have lost in his generation, or so it seems from when you observe the news coverage. He is someone whom I would respect and revere as our future leadership in America, if he just keeps with the same pace of excellence in everything he does.
This is also a good report for the manager, because without a good manager to support someone of this caliber or quality, nobody gets to experience this person.
I hope that Greg Robinson will receive his just rewards for his efforts in making Olive Garden an exceptional experience for me and my wife. This is the type of humble person I would think a company would invest in and by allowing us the opportunity to have this great experience; we thank you at Olive Garden. Your success in business will be reflected by these individuals that you employ.
Sincerely,
Roy A. Teal, Jr. and Denell Teal
So what exactly is the issue with your restaurant chain??
My family dinner party of 7adults and 3 children had to be inviolved in, for the second time in the same week, an argument about what your restaurant can prepare from the vegatarian/vegan menu. Just a couple of days ago, I called the Idaho falls location inquiring of food allergy options, I was told that a menu was available. When we arrived and were sat we asked the server to bring the allergy menu, we were told that wasn’t possible. After a 10 min ordeal the server sent a manager who had in hand a two page menu of options!
So tonight at the same Oliver Garden we wanted to again go out for a family dinner, again we are told this allergy menu is not available and they don’t know what we were talking about. I go to Olive Garden.com on my phone and show the menu to this “knowledgable kitchen manager” who proceeded to tell us there was not such a menu and this store had nothing to do with the national chain!!!! We did walk out mostly because of the horrible $@ty attitude the kitchen manager displayed, and we were certain she might intentionally, or unintentionally send us for a visit to the emergency room because of food allergy. This person is not at all knowledgable in the least of your food ingredients and is very lazy, and an extremely rude representative of Olive Garden. It was such a bad experience I wanted Olive Garden to know how they are being represented in Idaho Falls, Idaho.
I live in San Angelo, Texas. Today a friend and I were seated on a bench by the front door of our local Olive Garden waiting for it to open at 11;00 A.M. One minute to eleven the manager arrived, did not speak or smile, open the door with his key. We got up to enter the restaurant behind him and he closed the door and locked it. We were frankly appalled by this man’s attitude and lack of good manners. It was blatantly discourteous. Just plain rude. At the very least he could have said “We will open shortly.” Someone in authority needs to speak with this man. This has left us with a desire to never return to the Olive Garden. This man certainly is not a good representative of you restaurant chain.
it is so so sad how this company has made it so cheap to eat at the Olive Garden with the coupons you are putting out! Do you really give a crap what your servers make on a soup and salad coupon obviously not because you have a new coupon out every week. The managers we have are so freaking worried about a call to corporate about them- the flinch or a snarl or eyebrow raise and here comes a FREE gift card and the people that eat in our restaurant know it and they make up bull crap to get it. I have worked for this company for 20 years and it is so so sad how the company has made a dollar store out of our restaurant! The managers don’
t back up the servers which is so sad how we degrade our servers over someone wanting a free gift card and the public knows this about the Olive Garden we are known for a free coupon and free gift card, its so sad what this company is being dragged through the gutter, it is sickening!
Worst experience ever…I’ve been in this restaurant many times but last night the waiters and the food sucked!!!
Today I took my family to Olive Garden in Dorchester, ma for lunch as I have many times in the past. In fact, Olive Garden is our favorite place to go! Now that times are hard and money harder to come by, Whenever I get the chance to buy gift cards with my bank rewards, I buy Olive Garden. We ordered two appetizers as main meals, the CYO Sampler 3, And the Spicy Shrimp Fritta with a large garden salad and a Chicken Parm lunch entree. The apps were Great! I was ok with only one piece of chicken in the entree, but it came with what looked like two table spoons (Not serving Spoon) of pasta! For $11.79!! It looked like a child’s portion! Pasta is one of the cheapest things you can serve. We spoke to the manager Greg Weeks, who was not helpful. He started ‘that is the lunch portion’ then offered to sell us a dinner meal instead. Then told us”well, enjoy your meal” Our Bill came to $58.67 Plus the $12 tip for the server. Not a bad amount for a full amount of food. What we were served was questionable. I even took pictures of it to post. And would love to send them to you if you would like to see them. Needless to say we were very disapointed.
In Dec. 2014 I was having dinner at the Olive Garden in Chesterfield, MO and decided to give gift certificates to my associates. I talked to the young lady at the customer service desk and told her I wanted to purchase $550.00 in certificates in various denominations to give as Christmas Gifts. She showed me the $10.00 Bonus Card and I read that it had to be used by January 31, 2015 and told her that would not work. She said I should speak to the Manager. He told me that The Olive Garden was still taking past due cards from the previous year. I asked if I could use the cards in multiples instead of one per meal. He said since I was purchasing so many gift cards and would not have much time to use them that I could use them any way I wanted to and just ask for the Manager on Duty if there was a problem. I have used three of the eleven I received. On Monday of this week I was told my a man who said he was that Managers boss and he would have never agreed to that and The Olive Garden does not honor past due Bonus Cards. I asked if I was just out $80.00 in Bonus Cards. He said yes. I told him that was unacceptable and told my family that I had brought to the restaurant to not order. I have eaten at your restaurant and enjoyed it since it began in St. Louis but if this cannot be resolved then I will not eat there again nor will my rather large family. Please let me know if you plan to do anything about this and also I did not appreciate the way I was talked to my the Managers Boss. In my business I honor what my employees promise.
Chuck Luntz
We have been honoring our family members with a birthday dinner at Olive Garden for a long time now. We have always been pleased with all of our experiences at Olive Garden. So, for my daughter’s 15th birthday, we chose Olive Garden. My daughter and I were so looking forward to going there. We were very dissatisfied with our visit. There were multiple issues. When I e-mailed Olive Garden of the issues, they went out of their way to make it up to my daughter, we had a do-over party that was out of this world! They bent over backwards to make everything right. Her memory of her 15th birthday is now a cherished memory, instead of a disappointed one that she wants to forget. I take my hat off to the entire staff and management of Olive Garden and in my eyes they have redeemed their reputation! Very well done, bravo!! Thank you very much, Susan
To Whom It May Concern,
On Saturday night, February 28, my family and twenty guests had a very unhappy experience at Olive Garden – located in San Antonio, Texas, on US-281 and Bitters Road.
We made dinner arrangements three weeks ago and the general manager, Tony, assured us that we would be seated within ten to fifteen minutes after arrival in a special area of the restaurant. Previously he had assured us reservations were not available; however, due to the party size he would have this special area designated for us. Additionally, we agreed to print a modified menu for our guests and Tony told us that portions would be $10.99 per person. We printed menus, distributed them to all our guests, and five items were on each menu plus salad.
Upon arrival at 7pm, a new general manager, Auggie, told us no tables were available for our group and we would have to wait 45 minutes. He offered to expedite as much as possible; however, we were not seated in that separate room until 75 minutes later. Dinner service was completely unacceptable. Eighteen guests finished dinner before the remaining guests were even served. Of five bowls of salad, three had no salad dressing or olives. My end of the table, despite numerous requests for bread or crackers, were never served either. Finally, my brother and niece were the last two people served dinner when plates were already being removed.
When presented with the bill, to my surprise, dinners were charged at $13.99 or more. We brought this to the general manager Auggie’s attention and he simply apologized, saying ‘Dinner portions were served and dinner portions would be paid.’ Dinner portions were not served – all portions were in fact lunch-size portions. The general manager Auggie seemed frustrated and overwhelmed with having to deal with an overcrowded restaurant on a Saturday night, frustrated with our party, and he was unwilling to be accommodating. We felt rather picked-on in fact.
Olive Garden was our choice for dinner this Saturday evening in honor of my mother’s first anniversary memorial service. Olive Garden had always been her favorite restaurant. It is unfortunate that the service and the general manager’s lack of professionalism was so bad. I’m disappointed to say that many of the twenty six members will probably never return to this restaurant under this management in the future.
The only person who was very considerate and professional was a girl named Cynthia.
As part of a group of five ladies, I had lunch at the Olive Garden on Rodeo Drive in
Myrtle Beach, SC on Feb. 27, 2015. Our server was Patricia A. She was efficient, sensitive to our needs, helpful regarding our food and orders and made our luncheon a
pleasurable experience. OG needs more employees like her.
Had dinner on 2/7/2015, at the Ramsey, NJ location about 8pm. On our way out we witnessed a employee/host screaming at another younger host about putting something back incorrectly, which left her in tears……it was disturbing to watch – as this was another peer – not a manager! But a few minutes later , the young crying hostess said to an older women that she should not be yelled out/corrected so loudly by a co-worker, the women just smiled and said ” you needed to be told”!
Her name was Beverly Pounder and she was the GENERAL MANAGER …….
This is how she handles the people who work this???????
She should be fired. Never saw a GM handle a situation like this before.
My husband offered the young host a job right then and there. SHE was the most pleasant, happy, helpful person when we were seated!!!!!!!
On February 6th, my daughter (14 months of age), my sister, her daughter (23 months of age), and I ate at Olive Garden in Fairview Heights, Illinois. We were thoroughly enjoying our time and attentive service, until I bit into a breadstick that I was sharing with my 14 month old daughter, quickly to feel a sharp pain and instant gagging. To my surprise my breadstick had been tainted with fragments of either stone or very hard jagged plastic. I am up with an upset stomach, and I am thoroughly worried that others may end up ingesting whatever this foreign substance is. I am writing to inform any and all people that ate at Olive Garden to be aware of this incidence as the manager assured us that it was a manufacturing issue. I am hoping that the manufacturers are looked into and the breadsticks are recalled until fully investigated. I was pleased with the server and her professionalism. I was also pleased with the Assistant Manager after he took care of our bill, but I am genuinely concerned. Had my child choked like I had, she could not be lying next to me right now! I have contacted the local health department and hope to file a proper complaint and have the remnants tested. I pray that the manufacturer recalls their breadsticks to check into the safety of their products.
My wife and I went to the Yonkers, NY location, we had a great experience. When dinner was over I went out the back door to start my truck, when I turned around to ‘re enter, the door was locked. So I went to the main entrance to find that door was locked also. I started knocking on the door to get back in ,the hostess just looked at me and ignore ed me it was 10 degrees outside and I did not have my coat with me, after about 4 minutes the manager came to the door, I tried to explain to him that my wife was inside, and I had not even , paid the bill yet. And that I was freezing, and my coat was inside, he still did not allow me entry,he left me outside,, went inside to speak to my wifeevent finally came back and allowed me entryat this point he explained to me that there was no re-entry once you leave he said there was a note on the door which I did not see it because I went out the back door which there was no sign saying anything about leaving and Reentering.I’ve been trying to explain to him this is no way to treat customers also I explained to him that I was freezing to death,,he was very rude.the mgr. Name is CHRISTOPHER GALLOI hope this situation gets some attention I believe he went about everything totally wrong!!!! Thank you, P . Ortiz.
Started of Saturday morning 1/31/2015 with a great workout at BOKWA, at AnyTime Fitness. I had to work off calories before my birthday dinner at Olive Garden, Melbourne, Fl. Had an enjoyable time with hubby Gene, daughter Patty, son-in-law Neal and granddaughter Jessica. Unfortunately Olive Garden may have seen us for the last time. They told us we had a 30-45 minute wait. They would not take reservations over phone when we called. Said it had to be 10 people. We waited over an hour, and I went to inquire if the ‘thingy’ they gave us was working. They said it was. We waited about 20 minutes more. We finally got seated. We gave our waitress our order. She brought our drinks, appetizer, salad and bread sticks. And then sat waiting, waiting, and waiting for the dinner to come. Finally the waitress came over and said that somehow they forgot to cook our dinner items. We had more waiting so they could go and cook what we ordered. We told waitress it was my 80th Birthday celebration Usually on these types of celebrations they bring you a small piece of cake. Nothing was offered. Didn’t even ask if we wanted desert or coffee..The last time we had gone there, we gave our name, got our ‘thingy’ and sat, sat, sat and sat. Finally questioned how much longer that 1 1/2 hours we had to wait. They said ‘so sorry’ they overlooked us. Found a table for us and we had dinner. These two times were not the only times we had issues there. I understand they are a busy ‘favorite’ place to eat for people in Melboure-Palm Bay area, but they should get their act together. Last night may have been our last night there. I have also posted this review comment on Olive Garden, Melboure FL Facebook page.
Store 1307 Quail springs mall. Mark woods fired me based on his own biased opinion. Said he consulted with all the managers and it was a combined decision. When asked other managers they where as confused as me. They never had that conversation with him. Said I have signed 4 write ups for the same incident when asked to produce he said he did not have to show me. I know for a fact I have only signed 2 in the year and three months I have been employed. I strongly suggest u get a new Gm if you would like to see that store shine to its potential.
Please do.not take this comment off or I will go higher.
I will just contact Be. Tired of playing games. Contact me personally at w****@gmail.com to resolve this or I will take it to the top. I may be just one person but I will contact Jessica dining for media relations. Yes I am educated and upset for my
What’s happened to your cooks ? AWFUL..PLAIN AWFUL ! Store 1536 sucks service wise and taste wise. Awful bread sticks..used to be the best . On the other hand Applebee’s food has been consistant for years. I am Italian and ” short cut ” flavors have become the norm for you.
I went with two other persons to the Olive Garden in Tyler Texas and the server not acceptable as he was curt and disappeared when we needed service Here is a list of items,1.no wine bottle was ever asking if we wanted any? 2. we arrived before 5 o’clock was told it was too late for reduced fare.3. The meal was no piping hot,. as noted the waiter disappeared , we had to flag other servers to get him back 4.We had 2 gift cards amounting to $75.00 instead of an inexpensive meal and piping hot I got overcooked and food which got cold before was able to eat all of it.
. After reading several letters about poor and in cases rude service, it seems to a futile and waste for me to write this letter, I entered a sweepstakes, to see if I would win a free dinner. I did enter and told of my less than satisfactory reactions. Lo and behold I got an e-mail saying I would get a $100.00 gift card. it required me answering excessive questions. No card was this result..
A finial statement; no manager did not ask if the service was satisfactory or what ever he or she would ask.
The positive of the aforementioned I did not to use a stamp to send this. It wold snow several inches here, before any on reads this or even gives a tinker’s damn!
I
Olive Garden
Bala Cynwyd Shopping Center, 83 East City Avenue
Bala Cynwyd, PA
(610) 664-4720
Last night my family and I went to Olive Garden for my grandmother’s birthday. We were there on December 27, 2014 and had an horrible experience. We made reservations yesterday for 6:30 PM and the management staff knew we were coming. We arrived on time and the General Manager, Carlos Blanco was our waiter for the night. I have to say, Mr. Blanco absolutely exceeded our expectations. The hospitality he displayed was remarkable. His attention to detail was unbelievable and took our party of 8 order through memory. He made our night so enjoyable and treated us like we were VIP. Its very easy to understand why Carlos Blanco is the General Manager. Thank you Mr. Blanco. Were back to loving our favorite restaurant, Olive Garden!!
On January 4, 2015, I went to Olive Garden 1674 11B Allstate Rd. in Dorchester, MA. with my partner. We were seated right away but it was about ten to fifteen minutes before anyone came to serve our table although a number of waiters and waitresses passed by not even looking at us (including the one who ended up waiting on us). I was beginning to feel we were INVISIBLE. We both ordered the LUNCHEON LASAGNA, salad and breadsticks. The wine glasses that were on the table remained there although we didn’t have wine with our dinner. The salad and breadsticks came with NO bread plates to put our bread on. When the lasagna came, mine was MAYBE HALF of what my partner’s serving was and like I said, we ordered the same thing…..looked and saw that I had two lasagna noodles with a bit of filling and a WHOLE LOT of sauce and cheese spread over it that had been put in the microwave oven. Complained to the waiter and he said he had noticed it and mentioned it to the cooks. I asked to see the manager and she came to our table with absolutely NO concern at all and said she would talk to the kitchen help and tell them to watch their portions they put out. She did NOT offer to do anything about it AND I PAID FULL PRICE. Pretty SORRY location to eat at and I WOULD NOT RECOMMEND IT.
Got a gift card and went there on jan 4. The location was in Mishawaka in.
We normally don t go there due to the constant pressure to order.
I ordered 2 beers, was served, and then ordered a 3rd. I was told the “manager” would not allow it. My wife always drives if I have any beer. I owned a bar for 14 years and would have never treated a customer like this.
If this is a new policy it is idiotic.
After reading your reviews I would say you are in trouble.
We will never return.
Hello All,
My husband and I are from Dallas Texas, we had lunch at your Olive Garden on 4805 Capital Blvd.
I order a chicken salad and my husband order some kind of chicken/shrimp pasta. The chicken dish was very good good favor and the right temper. On the other hand I sent my salad back due to some rotten pieces of lettuces. For me to be able to see the rotten lettuce without my glasses on made me wonder about the pieces I had swallow.
The Manager did come by our table briefly, after the waiter barely look at the salad, took the plate up said to me I get the Manager? The Manager came over offer me another salad, I said no thanks. Nothing else was done…..
There was no other offer for another dish. I am not sure of the protocol on rotten salad given to a customer???? I know I was hungry for the rest of the day! I forgot I did not eat. The salad was barely touch….the wait staff could see it had not been on our table. The waiter did not want to acknowledge us at first…NO EYE CONTACT WAS MADE…..then the lady server told him what happen he came over and swoop the dish up.
I will be moving to Raleigh next week for my job. I just wanted to share the experience I had at your restaurant.
Thank you
RFW
I DO NOT APPRECIATE MY COMMENT BEING DELETED!! I WILL BE CALLING CORPORATE FIRST THING MONDAY MORNING!! IF YOU DONT WANT BAD REVIEWS, I SUGGEST YOU PUT MORE TIME AND TRAINING INTO YOUR EMPLOYEES!!!!
I agree 100%
Olive Garden
Bala Cynwyd Shopping Center, 83 East City Avenue
Bala Cynwyd, PA
(610) 664-4720
One of my Christmas presents was an $100 gift card to my favorite restaurant, Olive Garden. My Mother-in-law, who is the General Manager at Long Horn’s Steak House in North Carolina, had given me this gift. Our horrible experience started with the Hostess who had forgotten about us because she “forgot to ask us our name.” The Hostess sat 5 other parties before us, including a party of 14, and two parties of 6, who arrived after we did. We were finally brought to our seats and were told that our server’s name would be Robert. Robert awkwardly avoided us for about 7-8 minutes and then passed us on to Denise D to take our drink orders. We ordered 4 Cokes, 1 Water, and 1 Orange Juice. The cokes tasted like seltzer water and we were never offered wine, with 4 wine glasses sitting on the table all night. We ordered our food and I asked for the Zuppa Toscana Soup and the “Northern” Tour of Italy. I never received my soup and our waitress brought me the Classic Tour of Italy instead of the “Northern.” The table to the right of us, about 2 feet away, had vomited all over the table and the floor. 10-15 minutes go by, still with vomit everywhere, a Bus Boy finally came to clean up the mess. He proceeded to sweep the vomit with a broom and dust pan and wiped the table “clean” with a dirty rag. He never wore gloves during the process of him cleaning the vomit up nor did he spray anything sanitary to clean the table. He then proceeded to grab clean silverware and wine glasses without washing his hands. (We have pictures of the smeared vomit in the carpet, after it was “cleaned.”) The smell of the vomit I cant describe, but we had no choice but to eat our dinner sitting 2 feet away. I walked to the bathroom, only to see the same Bus Boy sweeping the entire restaurant with the same dirty broom and dust pan. I could see the white, chunky vomit inside the dust pan while he was sweeping. When I got back to my table, I ordered a Chocolate Mousse cake for my 4 year old daughter and a cup of coffee for myself. Fifteen minutes later the check was dropped off to our table, and I asked where my dessert and coffee was? By this time my 4 year old daughter was very impatient. Our waitress was very apologetic and proceeded to go retrieve the dessert. Our slice of the Chocolate Mousse cake was frozen like a rock and had a thin layer of ice on the top of it. The Manager came to our table and we told her about our horrible experience. She laughed about it and was happy to hear about the Bus Boy because she wanted to get rid of him for quite some time now. She never once apologized and tried to diffuse the situation by telling us about her prior work experiences. The manager brought us back another rock hard, frozen slice of cake. We paid for 2 items that we NEVER received. She didn’t even offer to comp part of the bill or refund us for anything! My father has been a chef for the past 20 years and actually started his culinary career at Olive Garden. This kind of experience is unacceptable and should never be allowed in ANY restaurants. My overall experience was poor and I will not return to this Olive Garden ever again!
Olive Garden Restaurant
305 Rocky Run Parkways
Talleyville, De 19803
On Nov 13, 2014, Thursday I went to eat some soup and salad at the restaurant. I got there around 2pm.
I walked in and a young man led me to my table and I sat down I sat at the table and no one came to even give me a menu for 20 or 30 minutes. I asked a young lady who was going to serve me and she said someone would come. Again nobody came to serve me for about another 1 5 minutes, but finally a young lady came and brought a menu. I had a frown on my face so I told her I had been waiting for someone to serve me for a long time.
About 5 minutes later a man (turns out it is the general manager as I found out later).
He said that one of his people claimed I had just taken seat at the table by myself implying that was the reason no one served me.
When I finished my meal I asked for my bill and it was $ 7.49 so I gave the waitress a $20 dollar bill and asked here to just give me $10.00 in change and keep the remainder for a tip. The tip was $2.51 which was greater than 20%.
I walked out of the door and went to get my car. I was driving out of the parking lot and the manager came outside and waived the bill at me. I asked him what the problem was and he said I had not paid my bill. I explained to him I had paid and had given the waitress a tip.
I guess he was not happy with me since he never checked with the waitress to see if I had paid my bill. It was embarrassing for me since there were people outside.
I was not happy and returned to the restaurant about 5 minutes later and asked to speak with the manager who name was Adam Olsen, the same guy who asked about my bill and who came to my table.
I told him that it was ridiculous and very stupid for a restaurant to do that to a customer.
Especially stupid for a manager to confront a customer without first checking with the waitress.
He said I was right and apologized to me and I told him I would not accept his apologies.
What if I had driven off and he had called the police and I would have been arrested?
How serious could this have been?
Hopefully I get this matter resolved quickly without taking legal action
I posted my complaint and left a message on the District Manager’s voicemail regarding my complaint almost 2 weeks ago and I still haven’t been contacted by anyone in the corporate office. That tells me: #1 that they don’t care about their customers or the complaints/ issues we post up here…
Olive Garden I use to think was a nice causual family restaurant comfortable place to grab a quick average meal Wow was I wrong their managers who lie without blinking an eye are the most selfcenterd uncaring nasty abusive people I have ever met they should be greatful they have decent servers they make you work double shifts with out breaks or eating anything all day you can’t evenget a drink it is very inhuman they think the only life that maters is olive garden people should not have family or make plans outside of that place they are out of control they have no idea how to operate abusiness every thing they do messes the place up more very unorganized and they never appreciate anything anyone does allways negitive
Im posting a complaint about an encounter I had today. First of all I want to start by saying that Olive Garden has been my favorite Restaurant for many years, up until today!!!! I found out that my fiance’ ( for the past 4 years) who works for the Olive Garden in Wake Forest, NC is having an affair with one of his supervisors. I called this woman after seeing text messages in his phone. She started off denying that she even knew him, which couldn’t be possible due to the content in the messages I read. I asked them both several questions and neither one of them could get the story straight. He told me she worked as a District Manager or Manager and that she gave him her number and told him to call her. During our conversation she hangs up and I call her back trying to get some answers but she doesn’t pick up. Then a couple minutes go by and she calls me back. She explains to me that she knew about me and that he had told her that he loved me, but yet they still persued each other! He described her to me stating that she was 7 years older than him which would make her 42 years old. Neither one of them would give me her name because of the fear of me reporting this behavior. Im reaching out because first of all I’m hurt by what has happened, and to know that a person in her position with your company has stooped to these standards and would even be willing to participate in having an affair with one of her employees is beyond bothering… I hope going forward you as a company would investigate who you hire to be leaders within your establishment. Thank your Manager from the Wake Forest, NC/ District store for opening my eyes and bringing light to the darkness of infidelity, and for participating in destroying my family!
Hi I recently visited the Olive Garden in willow grove pa. Check number 37123 10/30 at 7:20 pm. I never complain but this was the absolute worst service that I have had at a restaurant and nothing was done to make up for the terrible service. It was just myself And my 2 year old daughter. I ordered the garlic chicken and she had fett acini Alfredo for kids. The server had to ask me 2 x what my drink order was and after a good amount of time passed the server completely forgot what my dinner or had never put the order through. Everyone makes mistakes and i have worked in the restaurant industry for years. A manager should have been sent to my table which was not and I had to request to speak to one. The manager apologized but did not comp anything off the bill or even offer dessert on the house. My kids meal was already going to be taken off because I had brought my own coupon! I am extremely upset and it completely ruined my meal!!
Thank you jessica kraus k***@gmail.com
I went to Olive Garden last night and I usually get great service but yesterday was terrible..my server was having a bad day..so I talked to the manager Tom Wosniak and he was so attentive and respectful and made sure we were taken care of..I love Olive Garden and their team at the Flamingo place and will come back soon..Thankyou Mr. Wosniak!
Arrived to pick up pasta. Didn’t know there was a choice of tricolor instead ofbplain. Didn’t want tricolor was assumed in my order which had to be redone. A salad was added which we didn’t want and didn’t know yet another option came with the pasta dish..we never order salad to go we get soup. Had to wait for that as well. So much for attempting to call ahead. What a waste if time using your confusing website and no one knowing what’s going on. Manager was quick to fix everything when I arrived.
Looked online. saw 9.99 and three options to build a pasta meal. Tried finding number for olive garden in my area. Called one. was hung up on. Searched yet again internet for my location. Olive garden didn’t show in davenport iowa using okuve garden.com. searched again for davenport phone number for olive garden and called. The girl didn’t know what I was ordering. Told her to look online she said she can’t do that. Told her again what I wanted penned pasta spicy three meat sauce w the option of choices using Italian sausage topping. She replied there will be an up charge for that. !? What the hell us an up charge for something she doesn’t even know I am ordering is called how does she all if a sudden know prices? And I asked for manager. Long wait. Manager said 10.99 and up. I said tgats not what the website says..hr said meals start at 9.99 and when you add things there’s an up charge. Even with things that give three options to complete an order shown for 9.99???. I said charge me whatever the hell you want and I will pick up in 15 minutes. Am disgusted w website people use to order compared to actual locations not knowing what’s going on and very unclear pricing. Hope the gut didn’t spit in my food.. Very upsetting trying to dk a simple take out order to deliver to someone who ordered using your website information for me to call in and pick up for them.
I love my local Olive Garden. The food I get is great and I always have the best servers (Mia and LaTonya, I always go when they are there). I really think new soups would be a great way to bring even more business into the restaurant. There use to be a soup called the Portabella and Potato soup and it was amazing. It really saddens me that this soup may not be returning to the restaurant. WHY ????? The soup could be sold as a seasonal item, preferably in the winter months. I use to go almost everyday when that soup was on the menu because I don’t really like any of the other soups so I don’t go a lot now that its not there. Could you all please reconsider your decision to not serve the soup.
I have a serious concern with the Olive Garden located in Mansfield, TX. My son took his homecoming date there last evening after the game. There were a total of 6 teenagers. The waitress was very rude to my son’s date. Whatever the problem was should have been handled then and there by the manager. Instead, when my son and date left to go get ice cream, the waitress and one of her friends, followed them to the Braum’s parking lot and began verbally attacking them. Adults…following teens to another location to confront them…that is almost news worthy…my son then goes back to the restaurant and informs the manager on duty about the situation. Nothing was done. I then went to the restaurant manager on duty this afternoon to report the incident. All she could say was we will take care of it. She did not ask me for any contact information, nor did she apologize..I am unable to locate any numbers for the general manager. I am not sure what my options on this are but I will continue to reach out as I need to. As a parent, it is a scary thought that your child is being followed and harassed by adults and employees. Hmmm…kind reminds me of a well publicized legal recent legal case….
As i visited your resturant on 9/26/2014 it was very unpleasent your employee s seem to be raicst against there co workers there conversation in spanish wasn t nice to here why do they talk in a lanuage that they think no one else understand but i did plus i heard someone get knocked down with dishes in his hand as a company you shoulf investigate racisim @ this store on NW Expressway across from the Penn Square Mall i ll find some where else to eat because to have people that look down on others because of who they are i will not support that type of business and i ve told my friends.
My daughter took me to Olive Garden for my 60th birthday yesturday, 9-28-2014, around 5pm. We were told upon arrival it would be a 30-40 minute wait. We had a group of 6 with a baby. After 2 groups of 6 (or more) were seated (about 30 minutes later) that came in after we did, my daughter asked how much longer it would be. After 45 minutes she asked again. The guy seating people said they were cleaning off a table at that very minute to seat us. 15 minutes later we were pretty upset because he straight lied to us about getting a table. I confronted him about it and asked him why he lied. I told him if he had just told us the truth we would have left and gone somewhere else instead of lying to us, which he plainly did. We had a baby, a 4 and 5 year old and 2 teenagers that were starving. We left and went across the street to Fazoli’s where we got our food within 5 minutes. I for one will not be so quick to make Olive Garden my first choice ever again.
This was the Olive Garden on Miller Lane in Dayton, Ohio.
I went to olive garden in mcdonough Georgia to eat dinner, and let me just say the food was disgusting. I ordered pasta, salad and soup and all the food had no taste to it. The food was dry and tasteless, i could have done a better job cooking it myself. I had an endless pasta pass and i was happy to use but after realizing what food choice you could only get with the pass, i was not amused. I couldn’t even use the pass to get other food choice and pay the difference, they wouldn’t let me. The pass said it had over 100 choice of toppings but the restaurant only had 3 choice of toppings to choose from, what a shame. I’m completely disappointed with olive garden and will never visit again.
4805 outerloop
Olive Garden Server, Are mangers are soooo rude! They don’t care about us at all!! WE GET $2 a hour, no raise,no break unless u smoke. EVERY Day WE COME IN TO WORK ALL WE HEAR IS WHAT WE THE SERVERS ARENT DOIN RIGHT!! They don’t look at you as a regular person or server. But simply what you can do for them, they don’t really care how hard u work but only that u sell alcohol and wine bottom line. They never allow you to stand still “ever”. You must run food, sweep, clean and run crazy for guest. And yet I’ve still heard from all the mangers and we are lazy. ….no top of all that you leave with $40-$50 and don’t forget to tip out busser and bartender! !!
You are so right and that’s what so many people don’t know. They really need to get it right. About employees, about customers, team, as they said we are “family” or as professionals and the whole business. Like today, the tried to make me pay EXTRA for my meal, only because their grumpy cook said she won’t do it, until I pay for the pinch of cheese I was asking for…seriously, oh but if is some of their friends, she’ll just do it. N.GA
Olive Garden
We wish to register our complaint about your promotional $100.00 pasta. We were on site promptly at 3 pm and the site did not work. Should this promotional have been called ” promise, but don’t worry about delivering”.Both my wife and myself work for the worlds largest entertainment Co as Cast trainers and our promotionals are recorded to the 10th of a second. Up to this point we have been frequent visitors to your stores, once or twice a week, however that is going to zero now.
To the Ceo, I am following the financials on CNBC and they say darden rest. cant get it right for the consumer that is why your stock has dropped. I wonder if $17.00 for a tour of Italydinner with such small portions has something to do with it . YOU THINK.the last few times with my family the portions have shrunk drasticly … for pasta that is .50 cents a pound please wake up people want value…increase the portion size and they will have no problem spending.Ceos are out of touch with the common peoples needs. Thank You.
I went to celebrate my birthday dinner at Olive Garden on Golf Road in Schaumburg, IL at Woodfield Mall. I thank the waitress for her dedication for making the night a nice one. Very attentive with us. Great job…
Other than calling and talking to a manager this is the only way I can get a message to you.
I am doing it this way to be nice and not post right to your Facebook wall.
Please let me start by saying we LOVE Olive Garden, and we get food to-go 5 or 6 times a month, and never have any issues, our food is always hot,(at least it’s warm) when we get it home, it always is presented well, it’s good portions, bread sticks are always fresh, and we feel that the value is good, or experience last night was very disappointing and we felt we way over paid for what we go, even doing the Buy one, Take one.
I hope that my issues can and will be addressed and I will be a happy customer…I guess we will see.
Last night,(Aug.15th 2014), at 6:45pm I called in a to-go order for the Buy one, Take one to be picked up at 8:15pm.
When my husband picked it up they did not take it out of the bag and go through it like has happened every time we have did a to-go order.
Here is what I ordered:
First order:
Both Fettuccine Alfredo add Chicken
and Sub Chicken Caesar salad
Second order:
Both Five Cheese Ziti
Salad
First order problems,(in our opinion):
The meal was COLD, and not just the 2nd Take one meal, the main meal, the noodles were all stuck together, the amount of chicken that was added was less than 1/2 of what we normally get when we order the Chicken Fettuccine Alfredo…, and we were charged $3.29 twice,(I do understand that their is an extra charge for the added chicken, but the amount of chicken we got for BOTH meals was less than what we would normally get for just one meal.
The Caesar salad was good, how ever there was no chicken but we were charged $5.39 for a Sub Chicken Caesar salad
Second order problems, (in our opinion:
BOTH meals were COLD, it looked it had been sitting for some time, it was just one big blob, it was all stuck together, the sauce was cold, and not just cooled off from the trip home,
Salad it self was ok, but the onions looked and tasted like they may have gotten too cold and were almost frozen, there were no peppers and only one olive and one small slice of tomatoe.
We got four bread sticks, that is what we normally get with just one meal, and they were not fresh, the too were cold and tuff/hard to eat.
This may seem like a small thing to you but to use it’s all part of the Olive Garden dining experience, we didn’t get any mints.
Also the “free movie” is not free when you have to use your cell phone to get a text to get the code and even if we did that we would only have gotten one movie and we had two full meals.
Its not fair to make people use their data and be charged getting a free movie, and I for one do not want to be getting unwanted spam text messages.
The “free” movie is not in any way why ordered, we did it because we really do love the food and it’s always been A+, but this experience was not even a C-, in our opinion it was very close to an F.
Having food that is not quality and paying over $40.00 for it made for a very disappointing dinner and evening.
Our reason for taking meals home is that my husband works until 8pm, so we have a nice meal, while we watch a movie and then he does his school work,( he works full time and is going to school full time as well so our ‘couples’ time is limited, so a nice dinner at home is special for us.
I hope that the issue’s I have stated will be address by Management.
Thank you
Robin and Shane Padgett
My wife & I had lunch today at the Pensacola (Bayou Blvd) location. It was freezing inside. I asked the waitress about a blanket, but there was not much they could do with the temperature.
After coming home, I realized I was sick with my first cold in 2 1/2 years in AUGUST. I called the manager. He said he was sorry.
I didn’t ask for more. But having thought this over. “Sorry” doesn’t cut it.
A free meal for 2 might be more reasonable. Although I would use the Fort Walton location. I am not a happy customer, & I’ll warn my friends. Especially now I can’t send this.
I know you are tired of hearing from me by now, but I wanted you to know the name of the lying manager who was so rude to me. She only gave me her first name which is Charise. Even if you were able to talk to her about this incident I’m sure she would lie. She seems to be the type of person who never admits fault just wants to be right. Managers like her are bad for your business. I hope you will address my concerns because I feel that they are warranted.
It is a shame that your restaurants can not give consistently good service. Sometimes we get a server who is extremely accommodating and then we’ll get a server who could care less if you go away happy or not. We tip well when we get good service, sometimes up to 50 percent of the bill. With my problem, it is very much appreciated when a server actually cares about what they can do to make your dining experience a success. I think that when you have employees who don’t care about the patrons you need to let them go. How else are they going to learn what is an exceptable way to treat your customers? You would get a lot more repeat customers if all your employees treated everyone in a polite manner, and more accommodating. We are paying for a service, therefore it should be good service.
To finish up where I left off, my entire gallon of chicken gnocchi soup did not have one gnocchi in it. I was told before each gallon gets one pound o gnocchi. I think my gallon of soup was pretty far off the mark. I do not appreciate how I was treated especially as often as my husband and I go there. We go about twice a week because of my disease this being one of the only things I can get when we go out to eat. We will not go to that location ever again! We will have top drive another 5 miles to a different Olive Garden which knows how to properly treat their customers.
I just left the Olive Garden at 3552 Pennridge Dr. In Bridgeton, Mo. I placed a to go order for a gallon of chicken gnocchi soup and the container was only filled to approximately 3 to 4 inches from the top. We order this often because it is one of the only things I can eat because of a rare disease I have in my esophogas. I checked it while I was there and asked the server to fill it because 24 dollars is a lot of money to spend on soup especially when it is not even close to being a full gallon. She took it with a dirty look and brought it back with soup added to it but still not full. I complained again but she just packaged it up and said have a nice evening. I left and made a phone call to the manager and she said the container was properly filled the first time. The server had told me it is supposed to be filled to the line which it was about 3 inches from that mark. So in my opinion I believe the manager was lying to me about how much soup I was supposed to get. Plus when I got home and was getting
I have several concerns out there on your site from today and entered them in seperately due to my issues were so long. Please let me know if someone found it and read it. It’s way too long for this site.
Please go there and find the concerns that I had. I was on another site and can’t find it or what I submitted. I may have submitted a few paragraphs twice. I have several concerns about the service, management and staff at the location on 639 N. XXXXrell Hill, Duncanville, TX 75116.
Thank you.
Iam writing to beg for Olive Garden to look into coming into harrisonburg Virginia it would stay packed please just consider my request… (:
My boyfriend and I went to the Olive Garden at 281 & Bitters, and the food and drinks were awesome as always but the service was horrible. I don’t know who our server was but a girl came up to our table and didn’t introduce herself, she simply said, “what can I get you to drink?” I ordered a margarita and my boyfriend got the mango martini. The same girl brought back waters and told us she was waiting for the bar and that she’d be back to take our order. She didn’t come back for over 15 minutes and still didn’t have our drinks. She took our order and said she was going to check on them. Another 15 minutes went by and she brought out our salad, still no drinks. She gave us the salad and left without saying anything. We had to stop another server for cheese and asked if she could check on our drinks.
It didn’t seem very busy when we were there, so I’m not sure why it took 40 minutes for us to get drinks and salads. I am sure that we will not be returning to this location.
1-Well NADIA let me start off by saying YOU ARE ONE F***ING RACIST XXXXXX! !!! YES I said it, just because they look “Mexican” doesn’t mean they all are illegal! Incase you didn’t know or were not taught manners the PROPER way is to say HISPANIC/LATINO.
2-Did you check this mans background to see if he had a false doXXXXents? ?!! Crazy XXXXXX!!!!
3-Olive Garden is NOT a PRESTIGE “American restaurant”…It’s ITALIAN XXXXXX!!!
4-LATINOS DO THE JOBS “AMERICANS” DON’T WANT TO DO! And do you know why? ??? BECAUSE Half of All AMERICANS ARE SO F***ING LAZY THAT ALL THEY ARE WAITING FOR IS A CHECK FROM…. YOU!! HAVE YOU EVER SEEN A HISPANIC ON WELLFARE?? NO! Asking for food stamps? No!
Have you ever seen a Hispanic asking for unemployment? No! They get there XXXXX done and do whatever it takes to raise there families! SOOOO NADIA NEXT TIME YOU WANT TO TALK XXXXX…. DON’T! I AM A U.S F***ING CITIZEN AND 110% PROUD GORGEOUS MEXICAN TRY TO TAKE ME OUT!!!! P.S… You should really get help for that racist s*** your dealing with…I’ll even offer to pay!
Hey I’m sure you will label me a racist because you’re an ignoramus, but I have met plenty of Hispanic/Latinos on government assistance and collecting food stamps. Stop spouting your opinions, and get some facts first you uneducated moron.
To whom it may concern:
This Mario Guerrero, and I would like to make a formal complaint that I strongly believe I should make viral to all who love to eat at Olive Garden in the Bakersfield, Ca. due to the poor customer service that was given by an actual restaurant manager.
Today my wife informed me that her, my 2 daughters, my son in law, and 4 year old grandson all went to Olive Garden to eat. Upon receiving their bread and soups my daughter noticed the bread, which was served first had blood on it. Then as the soups got served and the waiter was shredding cheese over the salad family also noticed blood on their plates that the bowls were sitting on, At that point they noticed to server was bleeding from his hand. The waiter then left and left my family there all baffled along with all the plates, bowls, bread, silver ware etc still on the table. No one else even went back to check up on them or to remove all the items that had blood on it until my son in law got another waiters attention asking for a manager. A manager then came just to say sorry, it was an accident and removed the items. The manager did not or did not have the waiter remove the silver ware, kitchen ware, etc or even sanitize the area. Nor did the manager offer to seat my family at a different table. The manager just had a different waiter reserve my family. My family was pretty up set and decided to leave. The manager didn’t even try to offer any further apologies and made it seem like it wasn’t that big of a deal. My son in law then went back inside asking another employee for a corporate phone number. At that point that same employee I guess went to go retrieve the phone number, when all of a sudden here comes out the same manager that didn’t show any concerns the first time and now trying to bribe my family with a $50 gift card because their asking for a corporate number. The fact of the matter is, it wasn’t even about receiving a contribute to your restaurant. She made it seem like it wasn’t really a big deal and that accidents happen, and yes they do but there are appropriate ways to handle the situation and she did not handle that way. It seemed like she was just trying to keep everything in silence from other customers rather then dealing with the situation the right way, rather then bribery. Apparently she’s not a good candidate for management material nor does she know the causes of blood contamination with out actually consuming it. Because of the very poorly handled situation, I would like for the corporate office to keep this complaint on record just in case there is a medical concern in the future. Further more we plan making the city of Bakersfield residency aware of what happened just because nobody actual knows if anything else got contaminated with the blood, and I don’t believe the manager knows that’s what were really concerned about. Her management position should be discontinued.
I hope you as a corporate office will take this situation more seriously then your restaurant manager did and handle it appropriately with concern.
Thank you for your time. If you wish to contact me, you can reach me at 1661-808-XXXXX.
On May 10, 2019, my daughter and I dined at Olive Garden around 3:00 PM.
It was a horrible experience!!!
First of all it took forever for someone to wait on us once we were seated. I realize the place was busy, but it wasn’t crazy busy!
The waitress had no time for us.
We ordered the Calamari first and it was disgusting! It was all fried dough. We only gathered seven pieces with the Calamari actually in the dough, plus the portion was very small from what it used to be. The waitress asked if it was okay because we didn’t eat much of it. I told her it was not good at all, but nothing was said or done about it.
The salad wasn’t good either, as it had some brown pieces of lettuce in it. Ewww!
The rolls were good though! My daughter and I both ordered the Double Chicken Marsala. I asked for extra gravy on the side for my mashed potatoes. Our meals came out about thirty minutes later and it too was awful! The gravy wasn’t gravy. It looked like our food was sitting in brown water. They poured this water texture gravy all over our meals. No side soup / gravy as I had requested. Really! You would think that the server would reject it. I would have. I was a server for ten years. We had finally had it! We asked for to go boxes for our meals and had to get out of there. I didn’t eat it at home as it was horrible. I didn’t say anything else at the restaurant , as they didn’t care that the Calamari was disgusting. At this point, I will never go to Olive Garden again!! We eat out at least twice a week. It used to be my daughter’s favorite restaurant, but it no longer is. If we were to get a gift card for this horrible experience, I guess we would just go to a different location. Maybe, just maybe a different location would be better. Never in Snellville, GA again!!! I have the receipt at home if you’d like for me to upload it and send it. I spent almost $70.00 including the tip. My daughter’s wine was good and the rolls were good, but that was it!
I’m not the type of person to complain, as it embarrassed my daughter just complaining about the Calamari, which nothing was done about!
Sincerely,
Kathy Baker
I have been trying to get ahold of Lorin Bray, director of operations via rest.#1265, but no one seems to have his number or how I can contact him. Please help.
I would like to report that Olive Garden located at 1710 Old Fort PArkway, Murfreesboro TN 37129 has illegal immigrants working there. I know for a fact there is a Mexican employee there working as a server and sometimes as a bartender that goes by the name of (Alex Rodriguez, Alex Torres or Alejandro Rodriguez) and he does not have a valid working permit to be able to work in the United Sates. He is using someone else’s Social Insurance and he also uses a false alcohol permit when he operates as a bartender. When he works as a bartender he offers other services to customers for an extra charge and steals coupons to sell/use for his own benefits. It’s a disgrace knowing that Olive Garden is a prestige American Restaurant and knowing that hires people that have no permit to work in the country and are stealing the jobs of many other legal Americans (Citizens and Residents).
So what! Ok he is working there.
I hope Olive Garden gives him a raise,
Maybe promote him to a manager soon,
And then he will have enough to get his papers in order.
Thanks Olive Garden for excellence of services and helping people out there that are human, and that have a family to take care of,
Good job to the manager who hired him,
That’s why Olive Garden has a great and loyal name in the entire food industry out there!
Because of the good news that I just read here! I am now myself a loyal costumer to you guys again
Ps- I just left the restaurant 2 hours ago with Hispanic people working there who never even know how to speak English! When I asked for a take out box, I just pointed to the food and whalla! I got 3 boxes to go,,, and she understanded me,
Will be back again
Olive garden burn my left arm and my leg with the 2nd degree burn with hot coffee pot 🙁
It was Grapvine Texas
A person by name Camille Hart contackt me via my fb, claiming that I won 950,000.00 US Dollars in a draw from FB. To claim my ‘winnings’ I have to transfer 350 US dollars. The address that she used as your Headquaters is: 1601 S, California Avenue, Palo Alto, California, 94304. I’m from South Africa, and in our rand it is R4000!
I would appreciate if you could confrim, or deny, this ‘winnings, as I cannot afford to loose that kind of money! It is also a bit weird to sent money for transfers if I’m the winner,
Kind regards,
Annamarie Whatley (awhatleXXXXX@gmail.com)
SCAM, SCAM, SCAM Don’t send any money