OfficeMax was founded in Cleveland, Ohio in 1988 by Bob Hurwitz and Michael Feuer.
In 1990, the company acquired competitors Office World and Office Square.
In 1993, the company acquired BizMart. Hurwitz left the company this same year and Feuer became CEO.
In 1995, the company went public.
In 2008, the company was acquired by Boise Cascade Office Products Corporation. The company headquarters was moved from Shaker Heights to Naperville, IL.
In 2013, the company announced they will merge with Office Depot to become the largest office supply chain in the world.
Currently, there are 990 OfficeMax locations in the US.
OfficeMax
OfficeMax was founded in Cleveland, Ohio in 1988 by Bob Hurwitz and Michael Feuer.
In 1990, the company acquired competitors Office World and Office Square.
In 1993, the company acquired BizMart. Hurwitz left the company this same year and Feuer became CEO.
History
In 1995, the company went public.
In 2008, the company was acquired by Boise Cascade Office Products Corporation. The company headquarters was moved from Shaker Heights to Naperville, IL.
In 2013, the company announced they will merge with Office Depot to become the largest office supply chain in the world.
Currently, there are 990 OfficeMax locations in the US.
Monday, 5/4/2020
I received a very expensive leather office chair [$ 399.99 before tax] from the executive management staff and my direct report employees when I retired on 8/30/2019. I really love this chair as I am a tall guy and need a chair that will fit my legs, due to double knee replacement surgery in 2016/
Last Thursday & Friday I contacted all the members on the retirement party committee to see if I could locate the sales receipt. I also received a desktop computer, laptop computer, chime wall clock, & a beautiful desk lamp plus other smaller gifts. So, the staff did not spare any expense on the gifts for me, as I was the CFO & CPA for the Company my entire 42 years of my professional employment.
I called the Office Max where the chair was purchased to find out how to proceed. I called the Customer Service Number 1.800.949.9974 & worked with Lee. He advised that this chair has been discontinued & that I would be eligible to get a replacement chair, since the chair is still under warranty, EVEN THOUGH I DIDN’T HAVE THE RECEIPT. Twice we were disconnected on his end. The first time he called back, the second time he did not. I called in again & spoke with Liz, who advised that without a receipt they could not do anything. She was very stern with me – so what happens to always trying to satisfy the customer? The company is concerned over a $ 399.99 chair, when they should be able to help. So we have one Agent that says I can get another chair without a receipt & another advises that I need the receipt. So here I am, now very upset, I don’t have funds to purchase an office desk chair, as I am living on retirement funds [social security].
* I have been assigned Case # CASE210455
I also called the document retrieval department to try & get the receipt. They were unable to help.
When calling in to any phone number, I have been placed on very long wait times, then can’t get any assistance.
I would appreciate a Management Staff to contact me on my cell at 419.260.XXXX to see what can be done. Thank you so very much.
Very Sincerely,
David L. Harvey
I like to comment and complain about office max store I don’t know what store number it is but it is in las Vegas Nevada on Decatur & Charleston
phone #702 822 XXXX
I m a very frequent shopper and I m tired that every time I come to this store the employees does not help costumers and if we ask for an item they just point to it but I never get any service because the employees are always on their cell phone texting or talking I think this people need better training
thankyou
Last night Tucker Carlson of Fox News compared the rape of a 13 year old girl to acceptable sex. He made multiple derogatory comments about females in general. A transcript of his filthy remarks are available from Fox & Fox News.
I am asking Office Max to reconsider it’s relationship with Fox & Fox News in light of these offensive and deplorable remarks on the part of Tucker Carlson. Worst of all, when Carlson was presented with such a request to apologize, his reply was that he hadn’t said anything to apologize for.
Is this your advertising money well spent? To be associated with that demented sort of behaviors and thought pattern? I certainly hope not.
I made an online purchase several weeks ago, I bought 2 glass boards and a glass weekly planner. Unfortunately, the system did not allow me to insert my Tax information. When the boards arrived, one was damaged from the edge, and the glass board were different versions. One is clear white and the other is a darker glass, they have different colored mounting brackets.
I bought two of the same board to place them side by side, so as to enlarge my work area. I selected 2 of the same board, not two seperate versions.
I sent an email to:
atencionaclientes@ officemax.com.mx
I was contacted via email ( monica.moreno@ officemax.com.mx ) and told that they would pick up one of the boards and I would be able to go to my nearest Office Max location and pick up the replacement board there. I was told to await delivery from 9 – 6pm the following day, no one picked it up. It has been a week and the person helping me has not replied.
I am thoroughly disappointed with the quality of goods delivered, oversight of delivering two seperate versions of the same product, and customer service ( in this case, there lack of ). I honestly hope, that you as a company, are able to reflect on the quality of service that is provided to your customers, as you once prioritized.
Thank you for your time and I hope you continue to grow and strive to be excellent.
Marcos
To preface my issue, I am creating black ink pen drawings for my small online business. I do them on a nice bright white vellum paper that takes the ink better, then scan at 1200dpi, edit in Photoshop, and print on 100lb archival quality paper that I possess. My issue now lies with Office max in St. Louis, MO (1010 Collingwood Dr, Olivette, MO 63132). They are the only shop in town that has a Canon IPF6300 pigment inkjet printer. This is the perfect printer for the job that I require. However, the staff will not let me use it. They refuse to take the roll out and tell me that they can’t feed single sheet paper and that my 100lb paper will break the printer. I pulled up the specs for this machine and showed it to the print center attendant and his manager as well as the online manual for the 6300 which tells you step by step how to load single sheet in the top feeder and the max thicknesses it can handle, which is .8mm…Way larger than .35mm 100lb paper. But they still refused to do it. I am in a bind. I called the specialty print shops in the area and they all do not carry inkjet printers like this and charge me $80 for offset printing if I want it in ink, to which I cant afford for 1 print. It is SUCH a waste having a multi thousand dollar printer with the ability to do my prints just sit on, what is suppose to be, your professional custom printing center, but the staff is unknowledgeable and unwilling to learn about it and will only print on their 1 roll of paper that they refuse to swap out. I’m sure its company policy to not let the customers set up and print their prints, but its embarrassing when I am telling the print center and manager at office max what their printers can actually do and them be stubborn enough to ignore Canon’s released manual and specs for their printer. I really need to use this printer for my business and it seems right that Office Max, as a custom print center with the equipment to do it, should run my prints. Please contact me back with a way to resolve this please. Thank you so much for your time.
I’m writing in reference to an experience that begins two weeks ago at the SE MLK Jr. BLVD, Portland, OR, store (#0832), involves your Online Sales Customer Service reps, and now hopefully is about to end at the SE 82nd AVE, Portland, store.
Two weeks ago I went into store 0832 and stated that, as a photographer, I was looking for an inexpensive laptop that would run Adobe Photoshop and allow me to easily crop and edit photos. I had a budget of $500. I was pointed to a Lenovo, on sale at the time for $399. I purchased it, took it home, paid for the $120 Photographer s edition of Photoshop and installed it. I was immediately informed that the software was optimised for touchscreen, which I had not been advised of. Nor was I explained that it would be virtually impossible to edit photos on a professional level without a highly sensitive touchscreen and or a Bluetooth stylus or Waacom digitizer. That’s problem number one.
I kept the laptop for almost the entire 2 week return period due to my poor health (I have a serious illness that makes it difficult to constantly run between stores) and desire to make the best of what I had, until that proved impossible. Finally, I returned the laptop and was given store credit because I was unable to get the receipt in time to return the laptop within the 2 week window. Funny, be considering I had paid cash, was never given the choice of an email receipt which I always do, but still had a perfectly clear copy of the receipt downloaded by Microsoft Lens. This could have been printed and the barcode scanned. The store first tried to give me $299 back instead of the $399 I paid. Finally I was given the full $399 in merch. credit. The Laptop is not on sale for $299 so where did this figure even come from? End of problem 2.
I looked around and found a Dell 2 in 1 that met my needs and was on sale for $349. I tried to purchase it and was told that the store did not have any in stock, nor did any nearby stores, and neither did the warehouse. Lovely. Problem 3. I was offered the wonderful opportunity of having to come back to the store the next day to purchase the display unit because no one in the store that evening knew how to do that. Problem 4.
Today I returned to the store excited to get my laptop and ready to end this nightmare. Nope. I was told the store couldnt sell the display unit as I had been advised. Because I didn’t have more money to throw at the problem I had the choice between buying something that I didn’t need and couldn’t use or having an albeit lovely, very expensive $400 piece of plastic in my wallet. I was treated disrespectfully, spoken to condescendingly, and I overheard an employee describe me as “a pain”. Problem 5.
While in the store, I called customer service, explained my situation, and asked what the corporate policy involving display units was. I was told that there was no such policy and that I had to take that up with the apparently sovereign MLK store. I was also told that I could not reference my call and given no alternative for finding further information. Problem 6.
Finally, the customer service agent at the MLK store, named Amil (I believe) informs me that, astonishingly, there indeed is one remaining unit like the one I was wishing to purchase, that had somehow self generated inself into existence right here in Portland, apparently through some feat of osmosis. It’s at the Southeast 82nd Avenue store, a mere hour and a half bus ride away.
And so here I am, on the bus, trying to find a human being at Office Max corporate to speak with. As with most missions that involve myself and “the world’s largest office supply chain”, this is unsuccessful. Problem 7. But I have found this lovely little feed to vent on and then await a reply which will come no doubt too late to offer me any resolution to this heinous experience. Should someone desire to redeem this situation, please email me back or call 503.490.XXXXXX
Hi, I am a current president of a non- for profit organization called Ika National Association, USA, INC.(48,000 MEMBERS)
i purchased a letterhead with USB,SNDSK, from your the OfficeMax located at
175 S. Randall Road, Algonquin,il.60102 few months ago. I found out there was a mistake made on the letterhead, so I took it back to your OfficeMax for the mistake to be corrected, but I informed by both asst. mangers on duties (SCOTT & DEVEN) that I have to pay for it again. I paid $72.19 and I am not ready to pay again for their mistakes. I need this matter resolve as soon as possible. Thank you
Kingsley M. Agboje
Have now stood in line for 38 minutes without an acknowledgement from the two inefficient clerks in self service to simply scan 3 pages. Ashland Kentucky. The worst customer service ever.
Don’t buy anything at these stores…They will lie to you about the warranty plan, then not honor it…I called numerous times , no one can answer a question..Just a bad place to do business…no one to contact other than the 800 number which is worthless. There are far better people to do business, but NOT home depot or office max !!! I hate to be taken advantage of, and that is what they do best!!!! NO more !!!!
I went into Office Max on Black Friday, I purchased two desks. I had to wait 1 week or so for the people who put your desks together to arrive. My appointment was with Apollo your subcontractor between 1pm and 5pm. I waited from 1pm to 4pm, at 4pm I called to confirm that someone was still coming. I was told they would have to call me back. At 4:45pm I received a call back stating that they came out and I wasn’t there, I asked what time did they come and they said 8am. My apointment was for 1pm to 5pm not 8am. I was told their tech had a doctors appointment so they had to chnage my appointment. When were they going to tell me. They rescheduled me for Friday 2 days later at 8am. I ws there at 7:45am at 8:20am I called Office Max to see where the tech I had to leave a voicemail. At 8:30 Linwood Green called to advise me that he is the tech and he is at Bojangles having breakfast and he will see me at 9am. I said my appointment was at 8am. He very rudely said “no madame, your appointment is between 8 and 12 and I get to come at my time.” I explained to him that since there was a mix up two days prior they set this up so i would not have to wait a second time. He said they had no right. First headache.
I then go back to Office Max and purchase another desk. This time it is not in stock it has to be ordered so it must be delivered. The delivery date was Dec 19, 2016 between 8:30 am and 5pm, at 4:30 December 19, I called Office Max to check on the delivery to be told, the delivery company is overwhelmed with deliveries and it will be delivered between 8:30 and 12 noon December 20th. Guess what it is 4:52pm December 20th, no desk. So I call Office Max, and I get told give it a couple days to get resolved. Are you for real. I just waited two full days. 8:30 to 5. I think Office Max owes me big time.
OFFICE DEPOT
OFFICE MAX
Office Depot Store 2160
23882 Hesperian Blvd.
Hayward CA 94541
(510) 266-5144
10/31/2016 16. 8. 2 5.20 PM
STR 2160 REG 3 TRN 4818 EMP 491628
————————————————————————————————————————
TODAY’S date: 11/10/2016 INVOICE DATE 10/31/2016
SALE:
Product ID Description Total
740412 Pen, Elite,8 PK $21.79 SS
Subtotal 21.79
Sales tax 2.18
————————————————————————————————————————
Invoice ORDER MANAGEMENT INVOICE# 8761290570018 Approval code 999999
Product ID. 114318:
114318 JDA GMILL order $84.68
Total $108.65
Gift CARD 9628 $70.00
Available balance 0.00
Mastercard 5743 $38.50
AUTO CODE R4526B
TDS Swiped
————————————————————————————————————————
When I go to the website there is no input on this invoice. There was 3 different order numbers listed for that date 10/31/2016.
21601031160034823- 21501031160034819- last 5 digits -34816.
————————————————————————————————————————
OFFICE DEPOT
1-800-GO-DEPOT THIS ADDRESS IS WHERE THE PRODUCT
6700 AUTOMALL PKWY. WAS SHIPPED FROM FOUND ON THE BOX
FREMONT, CA 94538
The SKU number for the 114318 Product ID on the SHIPPING package receipt 0544486 FOUND IN THE BOX
Pressboard, 2 Div, 2″. Qty Ordered (2) Price per unit $38.49 Tax $7.70
TOTAL DUE $84.68
————————————————————————————————————————
THE 114318 legal items were delivered the next day were warped and unusable. Called them back within 5 minutes of receiving them. Called the office in Fremont they stated they would send them out again the next day. First they challenged me stating that the product had not been delivered yet. The driver of the delivery truck did not call the order back showing it had been delivered. Also, it was not raining in our city. They didn’t want back the damaged folders. They just stated they will send out a new order of folders. Waited with no folders showing up at our door steps. Wednesday the 9th I called and was redirected to the Caribbean Islands, they stated that they had refunded my order and would not be filling my order. That seemed strange, so today I decided to call again and my phone was now directed to the Philippine Island. I then went to my Account online and noticed that no refunds had been listed and the invoice for that order had not been posted to my account.
Someone is kicking the can down the street and refusing to credit my account back for that order and refunding me my $70.00 gift card (9628) that went along with paying that item down, along with my credit card amount of $38.65 that also paid the all items off on the invoice.
So, I need someone from corporate to see why the purchase of these items were not posted in my account on the website? I have the original invoice that I type to you so you can see who handled this transaction. Please help me to get this straightened out. Thank you so much for letting me post this problem and taking charge of this problem.
Marguerite Thibault
I purchased a laptop on February 17, 2015 at an office max / Office Depot at:
1125 woodruff road suite 1000, Greenville, SC 29607. This store is currently closed.
My laptop IS under warranty because we bought the extended warranty. The hard drive is failing and most definitely should not be failing. Apparently, with the particular hard drive I have, apparently new computers are being sold with used hard drives.
The dollar amount spent in the store in my purchase was $1087.11- I have called the 800 number dozens of times already and they keep telling me there was no purchase in that store in that dollar amount on that day. I have a bank statement that can prove otherwise and I have emailed them the screenshot of a Bank of America statement. I have been trying to locate the receipt but these people keep jerking me around saying “there was no purchase in that store on that day in that amount.”
Clearly this leads me to believe they have no intention of honoring their warranty that I paid for.
I have the address of a store that is currently now permanently closed memorized, I know the date of purchase and I know the dollar amount. How is it possible to NOT find anything based on that information?!?!?!?
Office Max/ Office Depot
1125 Woodruff Road
Suite 1000
Greenville SC 29607
February 17, 2015
$1087.11
Why can’t the receipt hunters find my receipt based on this??? Why are they telling me there was NO purchase made in that amount on that day @ that particular store?!?!?!? I’m at the point of being ready for small claims court and if I can prove I made a purchase on that day in that amount, at that store, guess what…..a judge can issue an order to “make me whole” and help you guys honor your warranty! I’m at that point!
Went to OfficeMax store # 2805 located at 150 N. Crossroads, Balcones Heights, TX 78201 (San Antonio, TX) around noon today (04/05/2016) to get some printing and scanning of some doXXXXents done in the Printing Services department. I was the customer being serviced and the next person behind was an older lady. Well here comes a younger man who walked to the counter just like if he owned the place. He says hi to the clerk and inquires about some printing he had ordered who knows when. The clerk then proceeds to service him, ignoring me and the older lady who was next in line. As he goes to make some cuts to his printed job I complained to the clerk that what that man and her did was wrong. That man cut line! I suggested to the clerk that the right thing to have done would have been to politely and professionally tell that man that cut line to get in line just like everyone else and wait his turn. She did the right thing by telling the person exactly that when he came back for his items still at the counter. I saw a great training opportunity for OfficMax to provide better customer service, but when I asked to speak with the store manager, John, he was very unfriendly and defensive telling me that his employees were trained to multitask. Well, I said if they are trained to multitask then why didn’t the clerk service the next customer in line which was the older lady and not the younger guy? I felt very uncomfortable with the manager’s attitude towards me. I guess that man was a “regular” customer cause he seemed to know everyone and all the store employees including the manger seemed to know him. Shouldn’t every customer be treated the same regardless if they are a first time customer or a regular one? Very disappointed with that store’s manager and how he reacted, responded and dealt with this incident… not good one bit. Sure glad I don’t work for him, but I guess he has forgotten that he should be working for all his customers, not just one!
Been waiting over a week on a simple fix to my laptop, was told 3 days max, manager has lied to me, any other computer shop can do this procedure in a day tops. Do not do business at officemax or office depot
office max store # 6241 manager name Theresa Brooks. worst store to go to and manager and the staff are all thieves. They charged us twice on our credit card for the stuff we got and manager knew about it cause she is the one who said that her computer got stuck and we have to charge it again and it will only be charged once on the credit card but it charged twice and when we went back, she said she can’t do anything about it. Be aware of this store and their staff.
OfficeMax has the worse customer service. I have had 2 situations with my last 2 orders that has not been resolved. I’ve been a customer for over 10 years. Now, all of a sudden my orders do not come, (oh let me change that. it will come just 2 weeks later) Now, today I found out I signed for a product that I did not receive. That is ILLEGAL what company allow their employees to sign a customer’s name. and the product is not there!!! I will be getting with my legal team to see what can be done about this. This IS CRAZY and very unprofessional. and I AM SICK AND TIRED. I will NO LONGER USE OFFICEMAX.
I purchase an HP desktop computer and paid an additional fee for them to install MS Office and McAfee Virus protection software. I brought the computer home with a sheet showing Microsof Account information they provided, but the email address didn’t work. I called the store and reported the problem and asked for assistance, they gave me assistance so I thought I was ready to go although the email address they set up at Outlook.com still was not working which I communicated. After a few weeks went by, my children started having issues with the computer, I was getting messages that there was no virus protection. I called Office Max and they told me to bring the computer in, I did a week later when I had time and the guy whose name I unfortunately did not get told me it appeared they did not complete the installation of the virus software and he would call me back. I went by the store to follow up on Friday 11/7 and discussed the situation with the assistant manager Malina who was appalled and assured me she would call me with a resolution the next morning after talking to her manager. I did get a vm but did not get to speak to her, I went back today and spoke to another manager named Julie Renteria who basically insinuated it was my fault that I gave them the wrong email address. I explained that I did no such thing as the email address was set up by them when they installed the Office software, she said I was supposed to complete the registration in order for the software to work. At this point, I am so disgusted with the whole experience, I told them I either want a brand new HP computer to replace the ruined one or a refund. She tried to give me the computer to take home, I asked if it had been repaired and was working and she didn’t know but said the service agreement does not cover software so that sounded to me like she was saying they are not going to even try to fix it or take any responsibility for the issue no matter what. She gave me an email address for another manager Brandon Kruger so I emailed him my name and number but have yet to receive a call. Very disappointing. Charmaine 808-497-****
Purchased 2 tablets on black Friday from office max website. Received package containing 1 item (some type of ipod docking station). Called and asked if I could return and get correct items sent to me. Could not be done without charging my card again. Told person in customer service that it was unacceptable to be charged again for an item I have paid for and did not receive. At this point told them to refund purchase price. I was told to take package to local store for pickup and get it there before Friday Dec 6 for pickup. Delivered it on Thursday, Dec 5 and clerk at the store tried to assist me at t that point. He customer service and got the same answers I had received including part about charging card again. Not acceptable. He accepts the package for pickup. Called customer service on Dec 13th to inquire about status of refund and according to person on line the items had not been returned to the warehouse yet so no refund could be issued. Spoke with customer service rep and they could find no information. I asked foa supervisor and was given to Linda Vance. At that time and she spoke with someone in the warehouse and was told the item had not been checked back in so refund had not been processed. Called back on Wednesday, Dec 18th to inquire about refund again. At this point, $129 has been tied up with Office Max for 20 days and I don’t have the items that I ordered. The only thing that does appear that I did correct was not allowing my card to be charged a second time for an order that had already been paid for. So call to customer service on Dec 18th and I am told that a refund has been processed. I asked for the date of the refund and person on the line went to search. Came back on the line and said the item had not been received so wasn’t sure if a refund had been processed. I asked to speak with a supervisor and was again transferred to Linda Vance. She again called the warehouse and this time was told the item had arrived on Friday but had not been checked in yet because they were busy and behind. She told me I should expect to get a refund by Friday, Dec 20th. She offered me her company email address if I had any other problems with this refund. At this point in time this entire process has been an incredible experience of non customer service. I honestly feel like there have been two people that took my experience to heart in this (the clerk that spoke with someone on my behalf at the Tech Ridge store in Austin, Tx and Ms Vance). Over the years I have furnished a home office with items and equipment from a local Office Max store I have been a regular customer (couple of times biweekly) at another local store has part of my job. This experience has led me to question if I want to do business with a company that treats its customers with such indifference. I can assure you that I will never ever place another order from Office Max online though.
Roderick Burns
512 974-XXXXX
I did not want information on the type of monitors that are required for the computers I purchased from OfficeMax.
I am filing a complaint because the computers I purchased from OfficeMax will not work with the monitors I have because HP told me that those computers REQUIRE DVI-D compatible monitors … and this IMPORTANT info was NOT included in OfficeMax’s descriptions of this computer online. The OfficeMax description said that the computer was “dual-monitor capable”, but did NOT say that one monitor had to be AVG and the other monitor had to be DVI-D. and I have tried other cables and adapter, but nothing works. HP says that the monitors MUST be DVI-D monitors. And we need to use dual monitor setups for those employee workstations.
No, I did not buy the monitors from Office Max. If OfficeMax had a better deal on monitors, I would have bought them together. However, since the DVI-D requirement was not mentioned in the description (and it still isn’t) the monitors I could have bought from you still would not have worked.
My monitors are (see attached jpg):
AOC LCD monitor
Model 185LM00013
I feel that OfficeMax should provide Food for Orphans two DVI-D monitors of the same size we wasted our money on because if that REQUIREMENT had been in the description, I would have bought the proper monitor.
THANK YOU.
Gary VanDyke
President
Food for Orphans
http://www.FoodforOrphans.org |
Food for Orphans is a 501(c)3 charity and all donations are tax-deductible.
Our Federal EIN is 75-3242422.
http://www.FoodforOrphans.org
7 1 9 . 5 9 1 . 7 7 7 7
PO Box 26123
Colorado Springs, CO 80936
From: Blanco, Soraya [mailto:SORAYABLANCO@officemax.com]
Sent: Friday, September 06, 2013 11:26 AM
To: Gary VanDyke
Subject: OfficeMax Product Inquiry
Hello Gary,
We have received your request for additional information on the type of monitors that are required for the HP Pavilion p6-2330 Desktop that you ordered in March. May you please provide me with the monitor(s) make and model? This way, we can do some further research to see if it is compatible with the computer. Also, did you purchase the monitors at one of our stores? If so, when were these purchased?
Please email me back with this information at your earliest convenience.
**Thank you for Choosing OfficeMax**
Sincerely,
Soraya Blanco
Customer Advocate, Integrated Solutions,
Tel: 877.633.4236| FAX: 800.995.9644|
Ottawa, IL 61350| https://www.officemax.com
sorayablanco@officemax.com
I went to Officemax in Valdosta to get holes punched in some papers they charged me $4.26 I was very upset so I called Officemax in Eastpointe Mi. to see how much it would cost and it was free they have a hole punch that you can use yourself. That’s where I’m from and I can’t believe that it’s that much of a difference from one store to another this is Ridiculous. And you all know it that’s why you won’t answer the phones a big corporation with one number with no operators why is that it’s Ridiculous.