NYFifth Apparel was founded in Fremont, California, in 2014 by current CEO and owner David Zhang. The company manufactures, prints, and sells apparel for corporations, sports groups, and more.
The company has an extensive eCommerce site, which offers apparel such as polo shirts, T-shirts, caps, outerwear, and caps for both fun and business. The company specializes in screen printing and embroidery, however, clothing may be purchased without imprints or designs. In 2015, printing services became available for small or large businesses, sports teams, school teams or projects, and family reunions, to name a few.
NYFifth Apparel has 15 warehouses across the US. The company prides itself on fast shipping anywhere in the continental US. Headquarters for the company remain in Fremont, California.
I need to apologize for my previous email. My problem is that I thought I was emailing you when I was actually communicating with the manufacturer. That’s why the order numbers did not match up. The manufacturer of the hoodies I ordered let me know that I was talking to the wrong company. Sorry for the confusion.
Mr. Zhang, I am a recent customer of yours who ordered a pair of mens zip up hoodies at your website. Upon receiving the hoodies I discovered them to be too large and contacted your company via email asking for instructions so I could exchange the hoodies for a smaller size. A lady named susanna has been resisting my efforts by saying in emails I had the wrong invoice number that I had read to her from the invoice inside the bag with the hoodies. I than gave her the only order number I could find, but that didn’t work either. I ended up copying and emailing here my entire email confirmation from NYFifth, (Cool name, BTW). At that point susanna stopped responding to me. I don’t understand her resistance. I only sought and exchange and am not interested in a refund. I like the hoodies but would just like a size small instead of the medium sizes I originally purchased.
Can you help?
Thank you in advance,
Chuck Harris
chuck6464@ gmail.com
407-619-XXXX