NutriSystem was founded in 1971 when inventor Harold Katz set out to help his mother lose weight. Katz opened his first weight loss center in Willow Grove, Pennsylvania.
The company grew quickly through franchises and Katz opening more corporate-owned locations. The company rebranded as Nutrisystem in 1980 and went public in 1982 on the NASDAQ under the ticker symbol NTRI.
The company began at first by dispensing weight loss tips and counseling but later moved to offer their own food, which was picked up at counseling offices.
In 1985, the company went private after the franchisees bought out Katz, who had purchased the Philadelphia 76ers basketball team. 
In 1993, the company filed for Chapter 11 bankruptcy after expanding to nearly 2,000 centers.
In 1997, the company became an online business during the dot-com explosion.
Today, the company sells through their website and QVC. They have many celebrity endorsers including Marie Osmond, Jillian Barberie, Dan Marino and Don Shula. 
In 2014, the company received a great deal of criticism after a blind control test found that subjects lost only a minimal amount of weight using the company’s products during the first 3 months and that there was no evidence that Nutrisystem products helped to maintain long-term weight loss.
In 2015, the company acquired the South Beach Diet brand for $15 million.
US News, in a review of the Top 40 Diet Plans, ranked Nutrisystem as #19, giving it high marks for convenience and food availability, but low marks for lack of choices when eating out and the company’s “TV Dinners.”
NutriSystem was founded in 1971 when inventor Harold Katz set out to help his mother lose weight. Katz opened his first weight loss center in Willow Grove, Pennsylvania.
History
The company grew quickly through franchises and Katz opening more corporate-owned locations. The company rebranded as Nutrisystem in 1980 and went public in 1982 on the NASDAQ under the ticker symbol NTRI.
The company began at first by dispensing weight loss tips and counseling but later moved to offer their own food, which was picked up at counseling offices.
In 1985, the company went private after the franchisees bought out Katz, who had purchased the Philadelphia 76ers basketball team.
In 1993, the company filed for Chapter 11 bankruptcy after expanding to nearly 2,000 centers.
In 1997, the company became an online business during the dot-com explosion.
Today, the company sells through their website and QVC. They have many celebrity endorsers including Marie Osmond, Jillian Barberie, Dan Marino and Don Shula.
In 2014, the company received a great deal of criticism after a blind control test found that subjects lost only a minimal amount of weight using the company’s products during the first 3 months and that there was no evidence that Nutrisystem products helped to maintain long-term weight loss.
In 2015, the company acquired the South Beach Diet brand for $15 million.
US News, in a review of the Top 40 Diet Plans, ranked Nutrisystem as #19, giving it high marks for convenience and food availability, but low marks for lack of choices when eating out and the company’s “TV Dinners.”
Dear Ms. Zier,
I am writing to you in the hope that you can resolve a problem that I am
having with your sales practices and the information that consumers
get from your website; and with the hope that the customer experience
can be improved so that other consumers like myself are not confused
and frustrated with Nurtisystem offerings.
On June 20 of this year, I spoke with a sales person and worked out a plan for
my husband and me. My notes show that we paid ~$1,000 for a three-month
plan (the partner plan). My notes indicate that the first shipment would be
within a few days and the next shipment would be two weeks later ~ mid-July.
We did receive those shipments and I assumed -via my notes- that that was
our first month. Then my notes show that we would received two more shipments
in July – two weeks apart July 14 and July 28 – for the second month and a third shipment in early August and mid- August.
I called on June 29 to clarify and perhaps due to differences in terminology
or linguistics, I came away with the same impression. Today I called again to
arrange for the next shipment and was told that this would be the last
shipment with the pre-paid plan. That was not my understanding as explained
above.
The Nutrisystem website if full of information, details are confusing and with the many, many plans that are offered, those details are not clear and neither are the payment plans and unfortunately the sales person that I spoke led me to believe that we would be paying for three months of food.
I would like you or someone to intervene and honor the understanding that I
had with the sales person in late June. As you can understand, with this
economy every dollar, every dollar counts.
This email should probably be forwarded to the individuals in charge of
communications and marketing. Both departments need to be aware of the
mis-representation – intentional or not – that exists on the website; not the
best way to do business. And from the perspective of the consumer – a
poor business practice.
I appreciate your attention to this matter. Please get in touch with me if you
need further clarification.
Regards,
I am so sick of Marie on TV promoting your product. It is such a fraud and a lie. She did not lose 50 pounds on Nutrisystem. She went on every show possible and stated she lost 30 pounds when she was on Dancing with the Stars. How can you honestly advertise she lost 50 pounds on Nutrisystem. Stop deceiving the public. Take her off the air. Thank you.
I think the food is tasty and I’m happy to be losing weight. My major complaint is ongoing: I’ve had to call 6 times since I joined this past November. Each time I call I am on hold for more than 30 minutes. Today it was 45 minutes. Each time I call it is because the web site is broken. It does not accept my password and each time I have to call and stay on hold to get the password reissued. The site does not reflect my past orders. I think between the poor telephone service and the poor web site Nutri System is probably losing potential customers. I’ll stick with the program but the internal infrastructure of the company needs to improve.
When will you take Marie off TV? We all know she started loosing weight when she was on Dancing with the Stars.
These are a bunch of CON artists or better still…Rip off Artists. But Nutrisystem you have not heard the last of me, I have already contacted my State Attorney. She does not take too kindly to foreign companies coming onto our state taking the advantage of senior citizens. I will try to see if some ambitious lawyer want to contact the complainants on you web site for possible class action. you guys are slim,
I am a first time Nutri System customer as of 9/30/18. Since I have placed my order the customer service has been EXTREMELY poor!
The day after I made my purchase, I checked my bank account and it reflected that Nutri System charged my account twice. ($600) I called customer service and after waiting for an half hour I was connected with a customer service representitive. I explained what happened and they informed me that there was a “glitch” in the system that caused this and they have reversed the transaction. I verified my shipping address with her because what reflected in my email sent by Nutri System was incorrect and she assured me she made the proper changes.
The next day, I receive an email stating my order has shipped… To the wrong address! I call back and on hold for 53 minutes. I finally get connected with a representative (Jovel) who was extremely rude and unwilling to help. I asked to speak to his supervisor and he said that his supervisor (Tim/Felicia) are busy and waiting on hold is not an option for me. I then informed him that if I don’t speak to a supervisor I was going to reach out to corporate. He placed me on hold and connected me with the supervisor (Felicia) I explained the situation to her and she apologized and stated that it was a “glitch” and she cancelled the order and sent another order out with the correct address. At 9:30pm tonight I receive another email stating my shipment has shipped… AGAIN TO THE WRONG ADDRESS! I called back on hold for another 20 minutes and I reach representitive (Mariah) who again, was careless of the issues I’ve had with Nutri System since I became a member just 3 days ago! When asked to speak to her supervisor she said I had to call back tomorrow. This is absolutely unbievable and an awful experience for a first time customer. After the customer service I’ve experienced here I will NOT refer anyone here. I will be cancelling my order tomorrow morning when I am actually able to speak to someone who can help me.
Sincerely,
A very disappointed NEW customer
I will also be filing a complaint with the better business bureau.
I have a card that I got through the mail and want to know why it will not go through on the website? It is nutrisystem.com/10tone. $249 every 4 weeks but it does not show up on the website why? How can I( order online if it will not work?
I recently tried to re-join NutriSystem. I am a “Life-Time-Member” as I joined and paid the asking price for this privilege back in 1987. All food was going to be a total of $122.00 per month (it was a lot cheaper back then). I recently decided to go back on the diet, but they are not allowing me to be treated as a life time member – the food is out of this world in cost! I asked if I could be reimbursed the money I paid to join for life…they said they didn’t honor that anymore????????? Totally pissed. CAN ANYONE ASSIST PLEASE?????
I am a life member also, Since they just closed up I have gained more weight then when I went on it. They do not stand by their life time memberships. Once they closed you get nothing from them. I would have still been thin if they didn’t close. I went every week for weigh ins to make sure I didn’t gain it, but that is all over now. Now I have to start all over again and pay all the money because they closed and let their members down.
I just wanted to let you know how very disappointed I am with many of your customer service representatives. I have called there a least four times to make a request that should have been accomplished with the first phone call. I am just fed up and plain disappointed with how my request after I was told would be taken care of was just kicked down the road. I want you to know that if I decided to post a review of your people who handle customer service matters you would not like what I have to say.
I need to have one of your executives call me to discuss my problems I have with your customer service department and some of your supervisors.
I can be reached at 732-828-XXXXX usually late in the day after 4 PM
I certainly hope to receive a phone call, because you will not be happy with what I have to discuss with you.
Thanks,
Abraham Quartin
I am extremely frustrated (angry) about having been on Nutrisystem for 5 weeks. I lost only 4lbs the first week and then in the next 28 days I gained up and down a bit and at the end lost only 1.7 lbs. When I spoke with several counselors and then a supervisor I was told that I could return the unused food; the total value being $213.35. OF COURSE no where are we told up front that $125 is taken out if the program is cancelled. So I would then only get a return of $80 after spending $560. I am a senior on a fixed income and believed all your advertising that I could lose at least 10lbs/mo. I want my money refunded, not just $80. My mistake was in not reading the complaints before I called to join. I hope you “leaders” read them and act accordingly. Not fair practices, shame on you.
If you think its bad being a customer. Try working here, hell on earth
I live in SW Florida and just went thru the Hurricane Irma like so many others I was forced into mandatory evacuation and to a shelter . We lost so much and one of the items was all our food and my Nutrisystem … this was an act of God one of the largest hurricanes in history! I called Nutrisystem because I lost half a month of my food … could I get a replacement a credit wtf? The rep on customer service was an idiot she said turn it in on my homeowners and said if they did something for me they would have to do it for everyone ! REALLY HOW COULD YOU BE SO RUDE the girl knows nothing and I don’t have homeowners like so many other older people I lease ! SHAME ON NUTRISYSTEM AS A CORPORATION SHAME ON YOU GREEDY BASTARDS OF CORPORATE AMERICA !!!!!!
Do you guys realize you’re destroying your product by having Marie Osmond on it 24 seven 365 days a year !?
She is making people sick on TV her face her voice it’s all get a new person get her off TV she’s destroying your product I’m telling you the truth old old old get a new face get her off your system !
As long as you’re a faces on Your product ,
We will never ever ever buy your product and that goes for thousands of more people !
She is old and done get her off your system be smart you’re making a very bad choice !
Her face is totally annoying her voice is disgusting change it
I don’t expect to get any response from Nutrisystem at this time but I would like to let everyone know (even through social media) that customer service is very rude and really don’t care about your complaints. I bet if Marie Osmonds food came completely melted for the 2nd time she would have received a lot of attention. When asked why they can’t set up a early more delivery in Las Vegas…only 110 degree’s today. How does it come from Reno then to California then to Henderson then to Las Vegas. 5 days on a truck and Nutrisystem thinks it will still be frozen? Not what I expected. I plan on letting everyone know to rethink ordering from this company. I will say the food is pretty good but not worth the aggravation of having to wait and then be messed up again. I would hope that Dawn Zier and any of her staff would take notice. I doubt it. It’s a shame they have business like this.
CEO Dawn Zier
COO Dianne Jacobs
My wife and I have been customers on and off for several years now and are very pleased with the results. However, my complaint is with customer service and\or operations. I sent an email on 2/27/16 complaining about the wait time for customer service. I did get a telephone reply and my question was answered. I am currently on the Diabetes Uniquely Yours Plan since January 2016. I have been waiting for my next food delivery which should have arrived over a week ago. I called customer service today, 4/2 only to be informed that my Auto-Delivery was cancelled 3/9/16 as per my request. Not only was I surprised at this information, I was very displeased with the dismissive tone of the customer service rep. I informed her that I never sent an email requesting cancellation. She informed me that an email was sent by Nutrisystem 3/9/16. I checked my inbox but found no email. However, the said email was indeed in my junk mail. I am now out of food and would like an answer as to how my account was cancelled without my requesting same and how Nutrisystem plans to rectify this situation. I await your response.
No one can answer my simple question
When will the Ice Creme Sandwich be available to order.
You have been out of stock for more than 1 month
Thank You
Your commercial with the brown haired woman celebrity with all of the plastic surgery is a poor role model. For one, no one believes she actually lost weight with your product, She is rich and has surgery. Her whole image is “HAY LOSE WEIGHT LIKE ME AND YOU CAN GET BOTX AND SURGERY TO VALIDATE YOUR EXISTENCE”. Really, her 60yo neck sagging with botox lips and cheeks is obvious.
Get a real woman as your spokes person please. Not a celebtard, not a fake person, A REAL WOMAN, WITH A REAL BODY AND REAL FLAWS.
Dawn Zier
This unfortunately is not a positive feedback correspondence. I feel this is a travesty and extremely poor customer care, bordering on total customer disregard. My daughter started your program about a month ago. We used a gift credit card. We were told to change the number. We called several days before the date and changed the card number and updated her order at the same time. This is a matter of record. Talking to Veneta recently was like talking to a recording. We received a phone message just recently saying the card was not good and food will not be shipped. I called and found the card wasn’t updated but the order was updated. I was told sometimes the card doesn’t update properly. She was polite but without concern. I asked that the order be expedited and shipped overnight, and was told it was not possible. There is no way to do it and we have to wait. I asked to speak to a supervisor and was told it is not allowed. I was told the supervisor was standing next to her but wouldn’t speak to me. I asked for a managers name and again told it is not allowed. I asked for corporate number and was told no again. She said I could just speak to her or she can give me the customer Care Teams address. But how long would that take for a response? This is a time critical situation.
I have never heard of such an absurd situation. You profess that this is a program that must run for several months to be effective. The problem was clearly on your end, yet there is no acceptance of responsibility for a solution. All there was were paradigms given to a simple solution.
It is inconceivable that a multi- million dollar industry can’t expedite an order. Even if it were a customers’ fault it should be done with a fee. In this case it should have been done accepting the culpability. Showing no concern on your companies part was shocking. Showing total disregard that your company’s action may cause a person to backslide is a travesty. It was all just show me the money and don’t expect help. You can reach me at mjc9957 at hotmail.com
Thank you for your consideration in this matter.
Sincerely;
Michael Caruso
Good Morning,
My name is Christopher. I wanted to thank the wonderful staff! I also wanted to share my story. I am a Marine Corps Combat Veteran who served from 2002-2006 in an Infantry Unit in California. I was in great shape while I served in the Marines. I did two combat deployments to Iraq which started with the initial invasion in 2003. Upon returning, I suffered from some depression and started to gain significant weight. I weighed 180 lbs. when I separated service in 2006. By 2009 my weight had reached a staggering 280 lbs. I did not know where to turn. I have doXXXXentation of weight and blood work showing where my Primary Doctor, employed by the Dept. of Veteran Affairs explained my high cholesterol and obesity. I was sickened by these comments. We have a cliche in the Marines, “Once a Marines, Always a Marine!” I started researching my recourse. I found Nutrisystem to be very healthy and balanced! I do implement other foods in my diet as well. Point is… “I LOST OVER 110 LBS USING NUTRISYSTEM!
Thank you for your time.
I would appreciate if you would respond to me comment up above…Y’all have really hurt me with my money situation with my mom in a home and I’m having to help her
I called 2 or 3 months ago to cancel my order due to the fact had to put my mom in assisted living and didn’t have money to continue with the program. She talked me into placing it on hold until Jan 4th. I told her with all that was going on I might forget to cancel on that date if need be. She says oh no we will call and remind you. Make a long story short they took the money out of me checking out ms in the negative and charged $36 OD fees. Another check came in today another $36 fee…I had money in bank to pay my bills until this happened. I call and tell them what happened and told them I received no call they informed me they sent a email which I received no email. She says its showing you got it maybe someone did get it I sure the heck didn’t. They want me to pay $19.99 to send it back and they want replace my OD fees. Later I was going to start the program again but now no way would I…They lie and treat you as if its your fault…Bad company to deal with
I am very disappointed with nutrisystem. You give a money back guarantee if you do not like the product for any reason, which you have no intention of honoring. I just received my first order of foods last week which immediately made me violently ill. My primary care told me to stop using nutrisystem immediately and not to try it again. Ok no problem, I did just that. I called to cancel my food order, told the customer service person what the physician recommended, so she tried to get me to use the food without the sweetener. I told her the doctor told me to stop not to try a different version. So she immediately told me that it would either cost me $105.00 if I kept the remaining food or I could buy the fed-ex label for $19.95. What about the money back guarantee and the free shipping What a rip-off. What about saying I’m sorry our food made you sick? What about not sounding like you don’t believe me? So now I have to go and find a fed-ex dealer and return the foods.
Well, I’m just another really unhappy customer that nutrisystem does not care about, just as long as they collect their money. I would recommend that people do not use this service, their word is not to be counted on. To me their score is a 2 out of a 10, they shipped relatively quickly and they at least answered the phone when I called. It went downhill after that.
Unhappy in Texas,
S firmin
Here is one dissatisfied customer for you Nutrisystem. My complaint and suggestion is about your customer service. You either need to train them better or replace all of them, as they are absolutely useless.
I am/was a new customer and received my first two orders as auto-delivery and had the payment for both of them taken automatically out of my account. I then contacted Nutrisystem customer service and asked if there is ANY other way of making payments for my future orders. I still wanted to continue ordering, but wanted to have more control over when my money is leaving my bank account. I had bad experience in the past and was a victim of identity theft, and I just don’t feel comfortable having my money taken out of my account automatically. I would probably be a long time customer of Nutrisystem, if I had gotten ANY answer to my question. Instead, the customer service representative Richard, called my house and left a message that he is canceling my orders and my membership all together. WOW! what a great solution to the problem. If that is how you treat all your customers, the competition must be feeling very lucky.
This is my second posting. My first one was deleted.
I recently received an e-mail offer called “Mothers Day Special for Past Customers” . It offered 40% off and free delivery. The terms were as follows:
†Fast 5+ and free shakes with any 28-day program, first order only. Offer good on new 28-Day Auto-Delivery orders only. With this offer you receive an additional discount off the Full Retail Value and free shipping (Continental U.S. only) with each consecutive 28-Day Auto-Delivery order. With Auto-Delivery, you are automatically charged and shipped your 28-Day program once every 4 weeks unless you cancel. You can cancel Auto-Delivery at any time by calling 1-800-727-8046. Other restrictions apply. Call or see website for details. The Nutrisystem Uniquely Yours program is available to Continental U.S. residents only and cannot be shipped to PO Boxes, APO Boxes or military addresses. Cannot be combined with any prior or current discount or offer. Limit one offer per customer
I followed the link from the e-mail to the website and it too stated 40% discount AND free shipping with each consecutive 28 day Auto delivery order. I called to confirm the offer and was told it was an “IT” mistake and that the “real” offer was free delivery on the FIRST delivery only and NOT any consecutive auto orders.
I was offered free delivery on my second order (only) and but not any consecutive orders.
I feel this was FALSE ADVERTISING and the original offer I was sent should have been honored.
If I had not called in to confirm, I would not have known about the “non-free” delivery charges.
I just received a “Mothers Day Special for Past Customers” e-mail offer with the following terms :
†Fast 5+ and free shakes with any 28-day program, first order only. Offer good on new 28-Day Auto-Delivery orders only. With this offer you receive an additional discount off the Full Retail Value and free shipping (Continental U.S. only) with each consecutive 28-Day Auto-Delivery order. With Auto-Delivery, you are automatically charged and shipped your 28-Day program once every 4 weeks unless you cancel. You can cancel Auto-Delivery at any time by calling 1-800-727-8046. Other restrictions apply. Call or see website for details. The Nutrisystem Uniquely Yours program is available to Continental U.S. residents only and cannot be shipped to PO Boxes, APO Boxes or military addresses. Cannot be combined with any prior or current discount or offer. Limit one offer per customer.
I went to the website and the offer also stated 40% off and free shipping with each consecutive order. I called NutriSystem to confirm and was told that the offer in both my e-mail and on the website was incorrect and it was an “IT” problem. The official offer was free shipping on the first order only and $19.99 and any consecutive orders.
I was offered free shipping on my second order (only) but not any “consecutive” orders.
I feel they should have honored the e-mail and website offer as stated.
I just wanted to bring this to your attention. I feel it was false advertising and if I had not called to verify, I would have been very upset when my second order was billed.
Thank you.
Why does your advertising on area television list a telephone number with the last four digits replicated as: “diet?” Isn’t the effort to change lifestyle and eating habits a chg. or less–but not diet!
The food is great, the customer service SUCKS! They lie and say you will received your order in 4 to 10 days….not true! 10 days after them getting our money they haven’t even shipped. When you call them, you wait about 1/2 hour and all they say is your order is “stuck in the warehouse”! and they will rush it out…..and that doesn’t happen. NurtriSystem needs to learn from Amazon or let Amazon run their company, Amazon knows how to get millions of products to customer in 1 or 2 days! Again, food is good but don’t count on getting your food on time.
I asked to move up my delivery date… well your company failed us!!!! I have call 5 times first 3 people hung up on me when I asked to speak to a supervisor. the 4th time , I spoke with a supervisor who said she you call me back today… guess what I am still waiting… we held up our end of the contact, why is nutrisystem failing to do so…
I am furious with Nutrisystems.
PLEASE PASS THIS NOTE UP THE LADDER TO YOUR SUPERVISOR.
NEXT, I WANT THAT SUPERVISOR TO PASS IT ON UP TO THE NEXT SUPERVISOR.
AND I WANT THIS TO GO AS FAR UP THE LADDER AS POSSIBLE, INCLUDING:
CEO: Dawn M. Zier
CFO: David D. Clark
COO: Dianne W. Jacobs
And I’ll be calling on Monday to make sure that’s been done.
You people have misled and lied to me about my next order.
I called last week on Thursday to inquire about having the date for my next shipment moved up. The young man I was speaking with said – and I quote: “Absolutely! We can ship tomorrow!”
Perfect!
NOW, however, I found out today that not only was that not possible, but due to “holiday backlog” even my originally scheduled date was not possible and that my frozen portion would not ship until AFTER THE FIRST OF NEXT MONTH!!!!!!!!
Excuse me, but this is totally wrong.
Unacceptable, and unethical business practice.
WHY wasn’t I informed that my shipment was not going to happen on a date YOU originally scheduled?
And then, why did the person I spoke with on the phone last week so cheerfully and assuredly tell me the shipment would be processed the next day????
I want the shipment shipped ASAP, including the frozen portion. And because none of this was my fault, but yours, I want it shipped at no extra cost to me via the quickest possible shipping option available.
It’s wrong of you to treat people this way.
Kaye Barley
Your ad with Marie Osmond defies logic. She mentions how women always talk about how they look in terms of losing weight. Then she says for her it became about how she felt. But then….she says, “I looked in the mirror and I saw what I didn’t want to see…” Wait, didn’t she just say it was about how she felt? I would get rid of that ad agency…they need to take a class in logical reasoning. I may be a stay at home mom with an old marketing degree but even I can recognize that irony!
I have used the Nutrisystem program on and off for years. Originally started when they had clinics with medical teams that monitored your vitals, blood and conducted healthy lifestyle meetings for members to attend. It wasn’t cheap then, it isn’t cheap now. However, it is an investment in your health and the overall benefits you can achieve are worth it. I would suggest that potential customers do proper due diligence before picking up the phone. In terms of the food, I personally like the combination of frozen foods as it adds variety. There is something to be said about creativity when preparing the foods — from adding healthy toppings to pizzas — to adding spices and making deserts into something fun and satisfying. There are countless recommendations and recipes. Frankly, I have never had a problem with customer support, delaying an order, or flipping plans because money was tight. Lastly, Nutrisystem makes every effort to help customers transition, eat regular foods, right-size portions and use the products as needed to stay within guidelines for a healthy weight. There are two kinds of people as far as I am concerned…. those that produce results and those that produce excuses and blame. Advice. Educate yourself, involve your doctor and transform your life in positive ways.
As a new customer that is very dissatisfied with Nutrisystem messing up my order that I paid extra for. I am told they are very sorry,but it will cost me $20.00 for their special tag that they sell. I can repack it and pay to shop it back.
I cannot use the order they sent as it is an outrageous amount of sodium some up to over 20%. I ordered low sodium and they went ahead and shipped it. As a business owner myself I would never tell my customers to live with it.
I would suggest others look up the amount of sodium and preservative pouches. No more rubber muffins for me.
Marie Osmond is a beautiful and I’m sure a very nice person. However, I am really tired of seeing the commercials featuring her and I’m sure I’m not the only one. They are on incessantly. I either change the channel or mute the TV. Could you please find a different way to advertise your product?!
I want to complain about Marie Osmond advertising for Nutri System on QVC-the home shopping channel. After I found out that she may be singing at the Trump inauguration, I was extremely displeased that she represents a company and program that I liked in the past. I also called QVC and complained that they should remove her from advertising your product. I cannot buy from someone who aligns themselves with Trump. He and his administration stand for everything that is bad in our country…..
Oh my. So you do not agree with Marie Osmond’s choice of candidates, so she should be dropped from Nutri System? Wow, whatever happened to freedom of choice?
Is Marie Osmond the only person that eats NutriSystem, because we are all pretty much sick of seeing that conceited face and the mirror that you so conveniently placed so we could see her butt. Surely there must be another celebrity you could use.
I joined via phone after hearing the TV commercial about the guaranteed Fast 5 program and the rest of the 35 day program. I did not consult the web site before signing up. The sales person did not say anything about being obligated to a second shipment and did NOT inform me that I must call back within 14 days of receipt (not 14 days on the diet) if I was not satisfied.
I did the Fast 5 and continued on with the program. I only lost 1/2 lb. on the Fast 5, but I did not panic; I continued with the regular program. The food was marginal and some was almost inedible. But I carried on. I did not lose any more weight but did begin to put fat on my belly over the 15 days of the diets. It was definitely not working and I was definitely NOT satisfied.
I called the a counselor and he wanted to put me on a 1100 calorie diet and told me that I was obligated to a 2nd month of food. I said NO and demanded my money back and refused to allow a 2nd shipment. We argued for quite some time. I told him I had never been informed of being committed to a 2nd shipment and that I had never been told that the satisfaction guarantee only was good for first 14 days after shipment. I wanted a full refund. Again, I had never gone to the website. He then transferred me to someone that agreed to a refund for the remaining food. I told him that I wanted a full refund. I then went to the website where it says, “At Nutrisystem we expect you to be FULLY SATISFIED or we’ll give you your money back. Period.” Of course there is small print to take you to another page and another link where it does tell you that the guarantee is for 14 days after arrival of food.
The next day I returned 20 days of food via UPS at my own expense.
I am not satisfied because I did not lose weight and put on belly fat.
I am not satisfied because the food was full of carbs and salt.
I am not satisfied because most of the food was marginal at best and some things (like the risotto) were inedible.
I am not satisfied because I was misled by the television commercial.
I followed the program, but it did not work.
I want my $279.99 back and have set up a dispute with my credit card company.
I will also be complaining to the Tennessee (and/or Pennsylvania) Dept. of Consumer Affairs unless I received a FULL refund.
So please make it easy on both of us and reverse the charge of $279.99 to me immediately.
Sarah G Graham
Iam very unhappy with this diet .. and it has to much sodium. . Which caused me to have alot of headaches and dizziness. So I called for my refund back .. which they shipped to me , thst I Never!! Touched . I’ve been getting t the run around , to get my money . There’s no number to call the cooperate office . I will take this further .. and bring it to the new’s .. and let everyone know , how they are screwing everyone about there refund.
Good Morning Mia,
I am sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please contact me so I can look into this matter and will provide you with a resolution as quickly as possible.
I have been a member for over a year but would like to cancel my account !
I can not believe that one of your representatives called me on Easter Day afternoon! This is the most precious holiday for me and do not approve of your tactics!
Please remove me from your list and do not call me again! I am finished!
Thank you,
Darlene Neptune
XXXX Pony Tail Palm Lane
Naples, Fl 34114
Sent from my iPad
I just wanted to let you a know of a success story that you should know about. My wife joined Nutrisystem in 1990. She did the plan and maintenance program. In 1990 my wife weight 222lbs and lost almost 100lbs. Now in 2014 she still weighs 125lbs. I just wanted to thank you because of the system you changed her life. Thanks again, Phil
I have never felt the need to write a company because of bad service, because I have never felt more insulted and upset about how I was treated. I called yesterday to place an order for my husband and I. This is our third time being on the program. It has successfully worked out for us in the past and we decided to get on the program once again. When I called yesterday I spoke to a counselor who informed me of current pricing and promotions. I explained to her i was pretty familiar with the programs and I was not interested in the current fast 5 program. I just wanted to order the select program for my husband and I. She mentioned there would be a discount for both of us being on the program and a discount for us not selecting the Fast 5 program. I told her I would call back today to complete my order and she told me everything we discussed would be noted in the system. This evening I called to complete my order. This time a different agent answered. I was shocked to hear the gentlemen give me a completely different price than quoted. I was very specific with him as to what was offered to me the day before. How it was a discounted rate for the first two months. He then proceeded to take 15 minutes to figure how what discounts the other agent offered me, then after being unsuccessful he said I would have to pay the higher price. I stressed again to him the discussion I had just yesterday and the pricing that was offered to me. He told me it was not true that the counselor would have been fired if she offered me such a discount. I told him that was unfair and I asked to speak to a supervisor. He proceeded to place me on hold for several minutes. Then tells me that he and his supervisor were going to go listen to my phone call that I had with the other agent yesterday. I could not believe it. I felt like he was calling me a liar. He said he had to call me back as the phone call I had with the other agent was 22 minutes. He calls me back 15 minutes later and tells me he and his supervisor, who at this point I still haven’t spoken to even though I asked for them had listened to the phone call. He said that the other agent gave me the pricing for the core program and not the select program which is what I requested. I told him he obviously did not listen to the call because I specifically discussed how I preferred the frozen foods and we discussed the select program. I ask for a third time to speak to the supervisor. He places me on hold again for several minutes and comes back to tell me that they don’t normally override and give these discounts, but he is going to honor the pricing that was quoted me. At this point I had been hold for several minutes and this whole process of them calling me back and placing me on hold had been an hour. I told him I was upset , he made me feel like a liar and the how rude and unprofessional his supervisor was because I requested to speak to him 3 times and he never came on the phone. Needless to say I did not place my $1200 order. I am absolutely insulted and beyond angry with the level of service that represents your company. It is a appalling. Calling and talking about weight loss is already a sensitive issue, but then having someone insult you by making you feel like your a liar and being rude is beyond upsetting. I just got a phone call right now from the Supervisor. He magically appeared and tells me that he apologizes because he did not listen to the phone call with me and the other agent. So I guess I was lied to. He also said he was not at his desk the whole time, but after reviewing my records I was correct. The first agent I spoke to the day before clearly put in the notes the discounts I mentioned. He said he was sorry initially he was just going off of what the current agent said and he never really read the notes in the file or listened fully to the conversation. WOW that is a supervisor! I would think it would be common sense to check a clients file before assuming they are wrong. This is the worse customer service I have ever experienced and for that I don’t know if I ever want to order with NutriSystem again. What’s funny is that I have actually referred a lot of clients because of the nature of my work. But with people working for you who are as unprofessional as the representative and supervisor I dealt with tonight I would be mortified for them to experience what I did. I am so upset, offended and really disappointed. I was insulted, lied to and treated unprofessionally. I was really looking forward to getting back on the program and ordering my food tonight. I just could not deal with those two. It is still unbelievable to me. I hope this does get the serious attention it deserves and reaches the CEO, CFO,COO.
P.S. If you don’t believe me I am sure you can listen to the phone call.
Diane Vargas
773-727-XXXXX
Dawn M. Zier – CEO of Nutrisystem
I thought it would be nice to bring to your attention the situation of your normal lower middle class individual. Recently diagnosed with CHF and Type 2 Diabetes I have been told – by several of my Doctors – that I need to lose weight. I have never thought of myself as obese – I am app. 80 pounds over what I think would be an ideal weight. My typical daily meal would be a yogurt or eggs, oatmeal or cottage cheese – as it has been for years. I drink water. I only make 23,000 a year and am the sole support for two teenage boys. I do not have money for food shopping – we shop once every four months. We do not buy high end items. I could NEVER afford Nutrisystem. It would run me app 300 a month – which is quite close to my weekly pay. This would apply to every diet system – not just yours. So having celebrity spokespeople does not help your sales for a great part of this country. Janet Jackson – Marie Osmond – Tony Orlando – Dan Marino – the list goes on and on. All of your spokes people can more than afford your diet plan. Most of us have a hard time believing any of them actually have to pay for your product. Mentally it is just simply not fair. Using a celebrity screams out to the consumer high price. I personally would love to use your product. I would love to see it work for me. I would love to not have to pay for it.
Thank you for your time – Best wishes for continued success
In the nineties you offered a video set of exercises. I know because I had them. In the years since I have worn them out. Is there any way I might be able to find another set? Did not know if you had some stored away that I could purchase?
Thank you for checking.
Sincerely,
Susan
Please forward to…
Hello, Ms Dawn M. Zier – CEO of Nutrisystem:
I realize that this may be a very abnormal way to go about this, but I’m just a guy from rural Wisconsin and didn’t know of any other way to contact you or your organization (in fact, I’m not even sure that this will get to you). I am a manager of a grocery store in the small town of Hartford, Wisconsin, and the other day I heard a song in our store that I thought could easily be turned into an ad campaign for your product. It was an older song named “Thunder Island”. You will no doubt remember it. Here are a couple (example) clips of the song…
https://www.youtube.com/watch?v=PJMh0GJ6GWc (Preview)
https://www.youtube.com/watch?v=XUg0Uj81tIE (Preview)
At the end of the song, the singer, Jay Ferguson, sings the words, “good-bye Thunder Island”, which I think could easily be changed in an ad to say “good-bye Thunder-thigh Land”… having a bunch of people (ladies most likely) dancing and happy to be thinner and having a whole lot more fun in life.
It may be a little hokey and light-hearted, but when I thought of it, I couldn’t get the song or the idea out of my head… so here I am writing you hoping that it will make you feel the same way.
If nothing else, I hope it brought a little fun into your day.
Sincerely,
Ken Kartman
kenkartman@yahoo.com
XXXXXX Robin Ridge
Rubicon, Wisconsin 53078
Phone: 262-670-XXXXX