John W. Nordstrom was a Swedish emigrant who arrived in the United States in 1887. He struck gold while prospecting and used this money to open a shoe store, Wallin & Nordstrom with co-founder Carl F. Wallin in 1901.
When the company opened its second store in 1923 Nordstrom’s son, Elmer J. Nordstrom, was put in charge of it. Elmer’s brother Everett, joined the business in 1928 when he and Elmer bought the co-founders shares when they reached retirement. A third brother, Lloyd, joined the business in 1933. The three brothers ran the business together for 40 years.
In 1958 Nordstrom’s had eight shoe stores.
In 1971 the company went public, trading on the NASDAQ. The shares were changed to the NYSE in 1999.
From 1978 to 1995 Nordstrom opened 46 full-line department stores.
Today Nordstrom, Inc. is an upscale fashion retailer that has 252 stores in 34 states, 52,000 employees, and had $8.7 billion in revenue in 2012.
Nordstrom, Inc.
John W. Nordstrom was a Swedish emigrant who arrived in the United States in 1887. He struck gold while prospecting and used this money to open a shoe store, Wallin & Nordstrom with co-founder Carl F. Wallin in 1901.
When the company opened its second store in 1923 Nordstrom’s son, Elmer J. Nordstrom, was put in charge of it. Elmer’s brother Everett, joined the business in 1928 when he and Elmer bought the co-founders shares when they reached retirement. A third brother, Lloyd, joined the business in 1933. The three brothers ran the business together for 40 years.
In 1958 Nordstrom’s had eight shoe stores.
History
In 1971 the company went public, trading on the NASDAQ. The shares were changed to the NYSE in 1999.
From 1978 to 1995 Nordstrom opened 46 full-line department stores.
Today Nordstrom, Inc. is an upscale fashion retailer that has 252 stores in 34 states, 52,000 employees, and had $8.7 billion in revenue in 2012.
My wife ordered purse (YSL) at Norstrom Mission Viejo and she was told it will coming next day. So my wife order it because she leaving international in couple days so she said it’s ok to order the purse. Then she called next day and she told her it will coming 7 days later! WTH is this Next Day happen! So I called and talk to 2 manager name’s Kelly O Brian and Tammy ( manager mission Viejo) Not very helpful! All they said is like I need to stick what they said and wait! And I’m trying to cancel it and Kelly said she cannot cancel it! It’s my right to cancel my order because it’s my money! Right! Poor customer servise! I work to do customer service too but Not like this Bad Poor MANAGErS Customer Service! And you’re telling me Nordstrom is high end store! Joke!
Hope nobody will experience same BAD customer service from the Sales person to the Managers! With this people BAD for business! They can’t even tell what’s going on! Even the Manager!! So Fraustrating!
On November 4, 2020 I purchased Kilian Fragrance, November 9, 2020 Nordstrom offered a gift with a $150 purchased and I ordered fragrance costing $210.00. I contact Customer Service in which it was the worst experience I ever had with Nordstrom. I spoke with a supervisor Richard and a Manager Marian as well as Corporate Cathy. All I asked if they would honor my order that was made 4 days ago with the gift with purchase and Richard and Marian stated they wouldn’t honor. Cathy in corporate inform me the Kilian would not let them honor this offer to me. Well to make a long story short the Customer Service that I’ve experience on November 9, 2020 was unacceptable. I have never been treated this way as long as I’ve shopped at Nordstrom. They are usually very professional.
Terrible customer service. Inaccurate inventory and down right predatory sales practices and deception. Charging for the order then cancelling claiming ‘fulfillment center has insufficient stock’ is unacceptable. In this age of tech Nordstroms can do better than that- its called data and inventory mgmt! Charging my card for the items that aren’t available is unscrupulous and theft in my opinion. The customer service reps don’t care much, no concern or urgency. Never again for me!
I place my order on 04/11/2020; on 04/14/2020 I received an email that order was shipped; on 04/15/2020 tracking number notification was available to check the order status. Until 04/28/2020, 5:30pm under check the status of the shipping the message was “awaits a pickup”
My frustration was more than anyone can imagine because I started to call Nordstrom customer service starting 04/23. Automatic response was advising that the wait time was up to 2 hours. Unfortunately, after 1 hour 14 minutes line dropped. I made another attempt to reach them 04/27 same result. Numerous emails trying to obtain the status of my purchase went unanswered.
On 04/28/2020 at 6 pm “tracking package” displayed a message “package delivered 04/15” – big lie!!!
No package, no customer support, no way to reach them!! Horrible company to deal with!
So disappointed. Have been inquiring for 2 weeks with customer service. Never received a $75 promo card for the Black Friday Weekend Promo [Nov 27 2019 – Dec 2 2019]. Spent $639.00 and amply qualified for it. Getting nothing but lip-service, misinformation and excuses. Also I sent an email on Reference #4189400. I received an email response “asking if I ever received the promo card”. This is crazy! Why is there so much confusion in the promotional office? This should be very easily verified and tracked. Please email for additional information to follow up thru corporate.
Got walked out by a security guard today at the Portland Oregon Downtown store.. He was in the men’s room. On the toilet , I came in to the restroom with my German Sheppard . He was on a leash. My tog tugged me over to the toilet and began drinking water . The Security guard ( 22 years old or so ), popped out of his stall and said ” your dog cant drink from the toilet” I said , sorry , but I never heard of that before. He said I must leave the store. I said “What?” He said I must go. He threatened to cal 911, , I ask for a store manager in the restroom and on the way out. He claimed there was none. So all you folks out there, if you do not want to get kicked out of Nordsrtroms for this bad thing I did, beware. I WILL NEVER GO BACK NEVER EVER
Date: 8/15/19
Location: Corte Madera, California
TO: Blake W. Nordstrom
Expectation: A response
I have been shopping at Nordstroms since 1978 when I relocated to Portland, Oregon. About 10 years ago I stopped going to Nordstroms and switched over to Macys. Several reasons, the biggest being, I always saw Nordstroms as having 3 pricing levels for all shoppers. Then it became a high end only shopping experience. If you have a history of shopping at Nordstroms, you can’t help but notice how fewer shoppers are in the store.
Today, myself and two sisters went for lunch. I did purchase 4 items costing over $400 prior to lunch. The sales clerk, Mo, was helpful, friendly and extremely busy.
After a lovely lunch, we went to look at shoes with my older sister who obviously needs assistance. This sister also had been a shoe saleswomen at Nordstroms in Walnut Creek, California. WE DID NOT BUY SHOES AND THIS IS WHY.
1. When measuring her foot, the clerk stood tall and glanced down at measuring device to take a reading. Well that was odd.
2.. When she asked my sister to shift to other foot for measuring, she offered no assistance or comment as my sister started to tilt to one side grabbing me for stability.
3. My sister, who obviously looks frail and in need or assistance, was handed the shoe box and the clerk took one step back and looked at us. My sister took out shoe and struggled to put in on her foot. She said, “Is there a shoe horn?:” Clerk “we can get one if you ask”. I believe we asked.
4. I said “or you could help her put on the shoes as she needs assistance”, clerk “oh, we don’t do that. Nobody does that.” I said, “I just paid $370 for a pair of shoes (Walking Company) that they assisted me with by putting them on my feet”.
5. Clerk, “this is how I was trained and we don’t do that.” She then walked away while my sister put on the second shoe and walked in the shoes while the clerk went over to talk with the gal who uses a microphone to direct a shoe clerk to other shoe shoppers. The shoe did not fit correctly (heal sliding).
6. I looked at my other sister and said “We are not spending $200 here if this is the best they can do!” Clerk came over and offered no other suggestions.
Now, I’m somewhat sure the clerk knew were were displeased with her and as we departed, I said to both sisters, “we can’t really blame the clerk for how she was trained, but I not spending money on that service at Nordstroms – who’s reputation is solid for assistance.
A reply would be appreciated.
Can you tell us more about this? I’d want to find out more details.|
yeeman@ pacbell.net
I am beyond frustrated and am upset about my experience regarding shopping online for the Anniversary Sale. As a Nordstrom card holder, I went online and ordered nine items on Friday night last week. A day later, I received an email that an item that I ordered was sold out. I was annoyed as the system should have communicated to me as not available when I clicked on it but just accepted my order. Two days later, I received an email that my order has been cancelled and I clicked on the details. Everything on my order, ALL 9 items were CANCELLED!!!
I called and talked to a supervisor of customer service and he apologized and said too many customers ordered my items and they were sold out.
These are my issues:
Why does Nordstrom not have an integrated system that allows customer to know upfront when things are sold out? Why do customers have to be notified after they ordered? All the other online stores that I shop at DO NOT have that problem. This is not the first time this happened to me, it’s just ridiculous.
I then went on the website and found that 4 of the items I ordered are still available. Obviously whoever cancelled my one item that was out of stock screwed up and cancelled my entire order, ALL 8 items!
I am very upset as I have wasted 2 hours shopping online for the sale and simply just WASTED my time. Please give me one good reason why I should shop at Nordstrom again.
This is not the Nordstrom I am used to, and you have just lost one loyal Nordstrom customer.
Same thing just happened to me. When I asked them for compensation for their mistake they offer me “free shipping” if I would like to reorder the “sold out” items. Ha! How do I do that? And what kind of compensation is that when I already had free shipping on the items to begin with!
I am furious and I think Nordstrom and Nordstrom rack can do without my business for a while, obviously they have some issues, if this is still happening after 6 months.
tkscdavison@ cox.net
This evening my husband and I went to your Escondido Ca store to purchase some men’s dress shirts and pants. We were told by the manager that we didn’t qualify as “ the right type” of customer to shop in the section of the store that housed the items he has always purchased. Nordstrom brand Men’s dress shirts and slacks??? It is appalling and discriminating. When I called the corporate headquarters to try to understand why we were treated this way, I got nowhere. I can understand a sale price only being effective on a certain date but that’s not what we were after. Apparently only elite customers are allowed to purchase items from the store until the annual sale goes into effect. We were just needing a dress shirt not asking for the sale price. It was shocking to be told you can’t shop in the store. Well you have just lost a customer. Hope your sale policies are more important than basic customer service. We will never step foot in another one if your stores
My husband and I have been shopping at Nordstrom in Seattle and Bellevue for years and loved the Nordstrom Grill for dinner or a late lunch. Favorite salad was the Grilled Vegetable Salad. Now ypu have closed the Bellevue Grill and no longer offer the original grilled vegetable salad., except in the Seattle store and the salad there has changed to a pitiful Kale salad with a few thin rubbery asparagus spears, a few corn kernals, some unsliced zucchini spears. It was terrible. Your Grills were always popular and the food excellent. The “cafe’s” are a poor replacement. We won’t be coming back because we are so disappointed. We don’t need Bento in your stores. I can buy my Kate Spade purses online. You obviously don’t care to keep your long term customers.
i am currently an employee at your wawatosa wi location.firs off the new manager for your rucellos is the most rude woman i have the experience of meeting.moral is low she doesnt help in shift just sit by expo and yell orders.your kitchen cant handle a busy shift,just recently twice this week over 40 min for entrees.not even offerd to comp meal or offered a dessert for inconvenience.both tables were my regular guest and they told me they wouldnt be back,i was embaraced.no apoligy from manager whatsoever.unbelievable.food quality has droped dramaticlly,check opentable you will see all the horror stories.on saturdays shift i had a table order for eggwhite omlett simple,but they told me about 12min later that they had no eggs,i imediatly gave the guest another menu to pick another item,order asian glaze like wife,but entrees never came out,pleas this place needs real leadership not a mico manager.all my fellow servers are awsome,your issues are in your kitchen.please help i want to remain anonymos dont want to loose my job.all employees feel the same way.
Nordstrom is a corner stone of the perimeter mall in Dunwoody GA and has for years had a Salvation Army bell ringer outside their entrance door. Customers have always felt like the Christmas spirit is with Nordstrom with their support of this worthy cause. Salvation Army is one charity that truly helps those in need without the high cost of overhead and they depend on the holiday season for their budget needs. Recently, the bell ringer and Salvation Army was told that CORPORATE had issued a cease and desist order on Salvation Army bell ringing at their stores. Shame on you! This tradition illustrates a company is as concerned about the needs of people as it is their bottom line. We in the Dunwoody (Atlanta) area are truly disappointed in your decision and have used the local media to tell people of this disappointment. You should reconsider this decision and stop being politically correct. Salvation Army doesn’t SOLITIC money, it is part of the holiday season for years. Merry Christmas!!
Hi,
I recently visited the Nordstrom on N. Michigan Ave in Chicago to purchase fragrance. A lady named Tigist who works at Nordstrom (by the brand Diptyque), is the perfume specialist that helps me whenever I visit to buy my fragrance. On Friday, November 30, I first purchased
my fragrance with Tigist, and thenwas making samples for myself, when a woman named Mariana, who I later found out was a consultant at Nordstrom, snatched a fragrance bottle out of my hand (because I was making sample). She accused me of already making 20 samples, which 1) was a lie and 2) none of her business. And then as if her actions were not insulting enough, told me to show her what was in my bag, insinuating that I’m stealing or doing something wrong. She was horrible!! I reported her to the manager on the floor, because I was incensed at her behavior towards me! I spent money for my fragrance and furthermore the vials are their so customers can make samples. I think it’s very important that you should know the type of person working at your store and how unprofessional she was towards me.
Dear Mr. Blake W. Nordstrom,
I received order # 901519358, Item # 5599652 today, October 8. The item, black Biondo Boots, came from the Nordstrom store at the Mall of American in Minnesota.
-The shoes were dirty and scuffed at the toes (Obviously used )
-The box was dirty inside
-No tissue paper was used, just the shoes thrown in the box
-Shoe laces untied and side zipper unzipped
-No packing slip or RETURN LABEL
This is not the Nordstrom Way that I have come to expect
PLEASE send a return label and address my concerns as soon as possible
Thank you.
Hi Mary,
Thank you for reaching out to us. We’ve received your email and a Customer Care Specialist will respond to you as soon as possible.
Warm Regards,
Customer Care | Nordstrom.com | 888.282.6060
Your Message
08/13/2018 10:30 AM
Contact Reason:
Return an item
Your Message:
I just wanted to complaint that Nordstrom should change the return policy written on the back of the receipt
because it false and misleading the customers like me to purchase expensive items like a watch that if it
gets damage you are not willing to return because like I was told yesterday by the “Store Manager” at your Aventura FL store : “Nordstrom will lose money because the items was used”. I can lose my money on a watch that cost around $700 or more or pay $450 to fix it, but Nordstrom will not fix it for me neither return it because you will lose money. Do not worry, you will not lose money, I will keep my watch, never again go back to Nordstrom and I will advise all my friends and family to do the same.
dear I write to you with all due respect,
letting you know that your collaborators….are too intrusive to look at what you buy and what you return both online and in the store,,,,If the people or managers are abusive and feel superior to others they can not teach anything to the cashiers… if they do not respect the rights of others, the cashiers are not good because they feel supported by managers—they spend it talking in their ear to the cashiers,they think that people are completely stupid—Why do you teach them to be like this? … because want to know which computer they order or how to identify each computer using the Internet Protocol to communicate over a network….and photos.. can ask why you do it ? …who earn knowing more than they should ?…maybe the answer is because of our security you know that it is not true,– nobody cares …Internet managers have investigated the private lives of clients, they do it because they can, … the good thing is have power to to be able to investigate …and not do it…that wold be a respect to others,Remember that God looks at everything,– never forget that the justice of God is for all humans …Is there a place where humans can hide from God? No one can hide … no one have a place where humans can hide from God? or karma no one escapes,… sad let us respect each other and do not judge if you do not want to be judged … remember,! life takes its toll on everyone. if they are bad now … when they are old and lonely and abandoned, … becauce sometimes why they did very bad things to
very good people, these bad people want to destroy them with lies and slander …another thing Racism and feeling superior only creates hatred and evil… if people have bad feelings ….. or they family have bad feelings …they assume that other people are the same as they are bad
remember please respect the privacy of others,
Sorry to report this bad news about Nordstrom. On-line shopping is how most people are shopping these days. So, with that said, here is my experience. I shop at Nordstrom because of there No return policy, excellent customer service and nice merchandise. Up until yesterday, that’s all I knew about Nordstrom. Well, unfortunately things have changed. After shopping on line for my daughters wedding and Mother of the Bride Dress, as you would expect, I had several returns. Evidently, a Nordstrom silver tag was not put on the dresses before shipping and I was informed that they could not accept the return. To top it off, I was dealing with the store manager. I brought back everything in original bags and hangers along with all the paperwork. So whats up?! As you can imagine, I was furious. I asked her these questions. 1. What have I done wrong? (without saying it ,she was accusing me of something) 2. So, does the customer lose out because a mistake happened on your end?
I left the store with my merchandise that I was unable to return and decided to go back an hour later. The store manager said she made a mistake. My return was credited.
I asked her several times what I could have done wrong that she couldn’t make the credit transaction. She could not give me an answer. I cannot afford to shop on-line with Nordstrom and take the chance that proper stickers are not placed on products and then the return will not be accepted. Blaming the customer! Yep, I guess that’s the new Nordstrom.
Hello,
I recently received a gift card for Nordstrom. The email I received instructed me to either print out the gift card or scan it into my phone. However, I do not own a smart phone or a printer. So I phoned the East Palo Nordstrom Rack to inquire if I could simply provide the code for the gift card and was told that was “absolutely no problem”. The following day I drove a hour through traffic to get to Nordstrom Rack, spent another hour shopping and about twenty minutes waiting in line. Then I was told that they would not allow me to use my code. I explained that I had been told the opposite over the phone and the store manager “Devin” rudely said he wouldn’t honor it and tried to blame one of his employees. Not even an apology was offered.
Then upon leaving the store, I discovered that my keys had fallen out of my pocket in the dressing room, and over a period of twenty minutes someone had stolen them. I asked if I could file some sort of report or give them my phone number in case the keys turned up. But seeing my contact info written on a post-it note rather than a proper form by the man picking up clothes in the dressing room did not inspire confidence.
The East Palo Nordstrom Rack was an extremely bad experience, compounded by the rude treatment (and homophobic remarks) I received from store manger “Devin”.
Alexander
Nordstrom Rack can be summed up in one word..inefficiency. First I asked to cancel an order placed two minutes prior and they said they couldn’t do it because your system was under revision. They couldn’t determine which wear house received the order!
I received the order yesterday and the box came opened with one item missing. I called and asked if they could offer me free shipping on my next order to compensate for the comedy of errors encountered to promote good customer relations. They refused.
I cannot see ever shopping with Nordstrom Rack online again.
They have no regard for customer satisfaction and there are lots of other stress that do.
Hire some competent people who know how to deal with customers.
th
Dear Blake Nordstorm,
I am writing in regards to a terrible experience I encountered at your Beechwood Nordstorm Store on Sept 10,2017. I was embarrassed and totally disrespected by Jaymie in the women’s shoe department. I have been a devoted Nordstroms client for over 20 years and never been treated in this manner. I have reported the incident to the store manager, but felt this needs to go to corporate as well. I went to the shoes department to pick up my shoes and check out when I was rudely greeted by Jaymie. Not to mention her being so loud to them point other customers stopped to listen. Jaymie did not want to put the time in to find my shoes that were on hold. This was interesting because I assumed this was her job? Needless to say this turned into a bad situation and I am very angry by her actions. I pray this doesn’t happen to anyone else. If Jaymie does not like her job, find another one because she is ruining Nordstorms reputation.
Thank you,
Deborah Shuler
Dear Mr. Blake Nordstrom,
My name is Sharmayne Cosby I’m a fulltime student and lost my job, I received a call from one of your billing representatives in the attempt to collect on the bill I have with you’ll, I advised her who wouldn’t repeat her name that I’m currently experiencing a hardship and can you’ll put my account on hold to prevent further interest and late fees from acXXXXulation and I can get this bill down. She agreed to process a hardship application for me, after the application was completed, I was told that I don’t qualify for a hardship and there’s nothing that can be done about the fees I have to pay them.my income now is 1,300 a mouth which don’t take care of my living expenses, I’m a single mother barely making end meet. I’m constantly looking for work. I writing you to ask can you PLEASE put my account # 9915 on hold and eliminate the late fees and interest while I make provision to pay this account off.
I look forward to your response at your opportune convenience,
Thanks in advance for time and attention in this matter.
Sincerely,Cosby
Sharmayne
A few weeks ago I met my daughter at our half-way spot— Annapolis Mall for lunch ..
We decided on Nordstroms ..
We were surprised to see yellow crime-like tape surrounding certain departments. After lunch we inquired as to the meaning of the cordoned areas. We were told it was for special Nordstrom cardholders that day, ( and the next three days). WHAT ???
We were stunned, and the salesperson said it was also awkward for the employees to have to explain the situation.
What’s next ? ” Only Left-handed Day”, “Blue-eyed People Day” or, how about ” Dog Owners Day”!
Ridiculous .
I found about $300 worth of gift cards in my house that I had misplaced. Since I will never shop at Nordstrom again, I took the cards to my local Nordstrom and asked for the cash back. At first they said “no, you have to buy something.” I held my ground and asked for the manager. She tried to give me the same line and was not particularly friendly. I said “look, your management decided to get political and disrespect your customer base, therefore I demand cash back on these cards now.” As other people were around the customer service desk, I don’t think she wanted to draw attention to what was going on so she capitulated. Don’t throw your gift cards out, go to the store and demand the cash. Stay strong and firm.
I am in the same situation with Nordstrom’s. After being a loyal customer of over 20 years I wanted to return my gift cards and even called headquarters at the counter. I got as far as Jamie Nordstrom’s Assistant Erica. Erica stated “We stand behind our Nordstrom people”. I replied You should stand behind your Nordstrom CUSTOMERS WHO HAVE MADE NORDSTROM’S WHAT THEY ARE TODAY!
First of all for you to go into a store and BLATENTLY DISRESPECT people who have nothing to do with your minor inconvenience is appalling. You said yourself it was your fault, yet you lashed out at people who didn’t aid you in making the mistake.Secondly, it’s not their fault that you didn’t read the back of the gift card, as all gift cards no matter the retailer clearly state that they can not be exchanged for cash. It’s people like you who are putting stores out of business, because they can’t keep up with your overprivileged demands.
I am a refugee from a former communist country who has emigrated to America seeking freedom of speech and lack of persecution due to one’s political/religious/sexual orientation etc views. Your dropping of Ivanka Trump’s line due to her political views is essentially everything we refugees ran away from! I will never shop in your stores again until you return to the very basic democratic views of allowing people to disagree with you without PERSECUTION.
My daughter is planning a wedding but your store is not going to be considered for bridal dresses.
Sir–the woman answering your corporate phone ending in 111 is foolish. She knew nothing of the Ivanka boycott by Nordstroms nor the months long surgery Nordstroms has been collecting on said topic–bring trump designs BACK or go the way of target
Mr. Blake Nordstrom
I visited your store on Michigan Ave in Chicago IL . I was racially profiled. I applied for your credit card and was approved. The next day I went in to buy red bottom shoes, with approval papers in hand and my id your associates surround me at the check out. I was told by the cashier that I had to speak to someone on the phone. I was interrogated at the counter on the phone. personal questions were asked of me, I felt like a criminal ,I was shaking up, scared, confused and very embarrassed. That experience has haunted me this whole weekend I have cried and I feel bad that this happened to me. I am a hard working mother of a 30year old college grad, a grandmother of a 3 yr old granddaughter whom I love to shop with on my weekends off work, all I could think of after the incident “THANK GOD THAT MY GRANDDAUGHTER WAS NOT WITH ME ” I am sending you a letter today. I await your response. I DO NOT JUDGE PEOPLE. THAT’S NOT MY JOB. GOD IS OUR JUDGE
My cut up card is in the mail to the weak CEO of Nordstrom. I’ve been a “member” since 1977. It was the first credit card I ever had. Although I do not shop for Ivanka Trump’s clothing, I cannot tolerate a business that would not stand up to pressure from left wing zealots. Same goes for Starbuck’s-that card is being mailed to CEO, Schultz. Your political beliefs should NEVER be intertwined with your business policies. You will reap what you have sown.
Marilyn
I have been such a loyal supporter and customer of Nordstrom for years. I am absolutely shocked that Nordstrom would discontinue Ivanka Trump clothes and shoes. I never thought this corporation would be make a decision based on politics. A boycott is so unprofessional. It has completely changed view and attitude toward Nordstrom. Our country’s political unrest does not need this store adding fuel to the fire.
look up the word moral and that may answer your question regarding the trump girl
Did anyone in HR warn you about your language? You don’t call a woman a “girl”. That’s a degrading comment.
What on earth is wrong with your Scottsdale, Az store??No wonder your sales are down, kids running the store, they dressed like bums, how can they sale to customers when they look like the way they do. What a shame. Your buyers should be replaced, they have no idea what they doing to your stores.Nordstrom used to be a nice store, but no longer. You ask a sales clerk for something and they look at you like they have no idea what your talking about. Rude, disrespectful and no idea about the merchandise. Your store will go under unless you stay out of politics and get some trained sales people and buyers that know what they doing.
I will not even step over the threshold into any of your stores until you publicly announce that you will be bring back Ivanka Trumps clothing back into you stores, I will shop for her items elsewhere. Extremely poor business move.
I emailed Nordstroms regarding this political BS and the reply was a bunch of BS rhetoric.
I strongly believe it is bad business to allow politics to interfere with the one’s income. I observed some entertainers strongly profess their politics and even stating they will move to Canada or Australia and despite people offering to pay their one-way ticket they are still here. Nordstroms, are you relocating to Canada or Australia? Need the one-way prepaid ticket? I will not shop at your store, either. I am very angry with you for being so bloody stupid. It is horrible that you could do this. Don’t you know who your clientele is? Republicans. I no longer consider you to be American siding with the welfare trash, Arabs and illegal Mexicans. You really should be helping the Sioux at Standing Rock, they have more rights than anyone in this country. Instead you become Communists and are all for the collapse of this country as socialism failed in the Soviet Union.
I will NO longer shop at your stores due to your views with Ivanka trump line of clothes!!! Shame on you!
NORDSTROM HAS A POLITICAL AGENDA TOWARD PRESIDENT TRUMP I WILL NOT BE SHOPPING AT YOUR STORES ANYMORE.
My cut up Nordstrom credit card is in the mail to the CEO of Nordstrom
Shame on this company for biased political views. We Americans make up our own minds and that is why we are called Americans.
Everyone especially large companies should be behind the President of the United States and try to make this country a great nation.
Look at the unprecedented spike in the stock market and the spending of the American people now. Well, you just lost a long long time customer. And I applaud those boycotting your stores just like you are boycotting us.
DITTO!!!
I went on this website to get the CEO;s name so I could send HIM my cut-up card and saw you statement. I have been a Nordstroms customer for 50 years. Judging from some of the comments on another website, it sounds like the quality of employees have drastically diminished. Who knows, maybe their liberal attitude has encouraged them to hire illegals! I cannot tolerate such a childish attitude as to stop carrying a beautiful line of clothing because they don’t like her father!!! BYE, BYE, NORDSTROMS
Shame on you Nordstrom! Another customer lost….
I will no longer shop at Nordstrom stores. I do not shop at stores that are so weak to not stand up to political pressure
Mary
Bravo, do not give into unethical bullying. Why should such a successful business man question your business decisions? This kind of bullying from the White House might work with people who have no ethics.
I will continue to enjoy giving my business to Nordstrom.
I think it’s very disheartening that a retail store gives in to the demands of an intolerant, hateful, over the top group of pathetic morons who can’t deal with reality as adults and drops a clothing line based on their “politics”. What about the other 50% of the country? It’s a shame. After all these years, I will no longer be shopping at Nordstroms or the Rack. I will find Ivanka Trump products elsewhere.
I agree. I’m done shopping at Nordstrom. I love Ivanka’s line! I’m with you, I will buy elsewhere. I can tell you where my money won’t go, any store that makes decisions based politics. Those women from “Grab Your Wallet” need to stop, grow up and accept the election. You’re not only hurting Ivanka, but all those women who work for her. They have families who rely on their paychecks. I will tell as many people as I can on how Nordstrom does business. Shame on you! I thought you where better than that!
Please be advised that I will never shop at Nordstrom again, following your decision to drop the Ivanka Trump line. Your excuse of “poor sales” just happened to coincide with Ms. Trump’s father being elected President of the United States. There are far more worthy places to spend my money. The population elected this man, and if Nordstrom’s think that it only the Los Angeles and New York City areas’ liberal population who spend money at your store, you are sorely mistaken.
I completely agree. I have been a long time Nordstrom supporter but no more. I will take my business somewhere else and so will my family. Anyone can see this was politically motivated.
I just wanted you to know I will never shop at your store again I feel NO ONE especially those pink p’s have a right to tell me who I can vote for.. companies need to stay out of politics and sell to everyone what ever they want .. Not that you are so innocent I worked at one of your distribution centers in the 90″s in Ontario Ca. You were the cheapest payers in the city minimum wage $4.35 while others were paying $6. and selling cosmetics for over $ 100 “Now that was greed “.What happened to respecting the president I did not vote for Obama but I respected him , you should too ! Give him a chance do not punish his children.
Love your complaint! You go girl!
I AM A LONG TIME CUSTOMER OF NORDSTROM AND I HAVE AN ACCOUNT THERE – HOWEVER I WILL NEVER SHOP AT YOUR STORE AGAIN BECAUSE OF THE DECISION YOUR STORE MADE TO PULL IVANKA TRUMPS LINE. YOU KNOW, NOT EVERYONE IN THIS COUNTRY IS A STINKING LIBERAL AND I FIND YOUR STANCE OFFENSIVE, AND, I AM NOT THE ONLY ONE WHO FEELS THIS WAY. MANY OF MY FRIENDS AND FAMILY ARE CUTTING UP THEIR NORDSTROM CHARGE CARDS! VERY BAD MOVE ON NORDSTROM’S PART!
I shop ‘”socially consciously” and pay attention to businesses that operate ethically. I’ll be supporting Nordstrom today with my shopping dollars. Thanks for removing the badly selling Trump junk.
Ha ha Trump “junk” is now #1 on Amazon. I guess you support “baby murdering” over so-called “baby junk.” We are resisting leftist attempts to suppress our freedoms. Nordstrom is already regretting their ill-conceived political move. I am proud to have formed a coalition of families that will never set foot in Nordstrom again. If they want to disrespect half of America, so be it. If they had any intellect or vision, they would have just sold their stuff instead of alienating their customer base. As your Dear Leader said “elections have consequences.” Welcome to those consequences. Shouldn’t you be in Canada by now?
Lifelong Seattlite, been shopping at Nordstrom since they were Nordstrom Best! My college daughter interned in the downtown store last summer (loved it!) and I was SO impressed with the commitment to training and customer service, unlimited opportunities for employees, and passion for quality. You run a fabulous business and I will shop there forever!
I realize that it was a business decision to drop Ivanka’s line, but I just want to let you know that I appreciate that you announced the decision instead of quietly removing her line. There isn’t a Nordstrom’s near me, but I love to visit your Seattle store (and the Rack) whenever I’m there. Of course, there is the on-line version, so I will be sure to go to your website whenever I’m in need of something that you offer.
Business Decision? No,that was not the impetus for removing Ivanka’s line. That decision was purely made out of concern for the hysterical Liberal hate fest that Nordstrom didn’t want to endure.
THANK YOU for making the decision to remove the Ivanka Trump line! I have been a 40 year Nordstrom shopper and bought stock when we moved to Detroit in 1992 and the broker said “what is Nordstrom” and when I told him it was a department store based in Seattle he advised against it. My response was “I will listen to your advice on all other stock but this is one I insist on buying. What else do you recommend.”. Funny thing was it was the only stock that made money in my portfolio at that time!
Connie let me guess, you are a Liberal and your politics take precedence over seeing an empowered woman’s success because she doesn’t subscribe to your identity politics.
Well said Lance!
Where is the outrage from all the feminists???
Ivanka Trump should be celebrated for being such a successful woman.
Typical reaction from the libs—only when you agree with them do they have your back—hypocrites!!!
You nailed it Lance!
Shame on you nordtrom for adding to the political unrest in our country. Instead of showing your support & giving the current administration a chance, you have taken it upon yourself to force your opinions on everyone, if they agree or not. I’ve been a loyal Nordstrom customer for many years shopping for prom dresses to blue jeans. It saddens me to say that I will no longer be shopping in your establishment. You have lost a loyal customer.
Won’t be shopping Nordstrom’s anymore due to your very short sighted and juvenile insistence on “dropping” certain lines due to Nordstrom’s political but hurt feelings. Keep your political stance and opinions out of MY choices in spending MY dollars! You are a RETAILER and I expect retailers to focus on offering quality product lines – not pout and whine like social justice warriors living in their parent’s basement. Have fun on the way down! What’s next at Nordstrom’s? Recreating the chaos of post election street rioting in the aisles? Shame om you, seriously, shame on you.
My grandmother used to run a business and had everyone in her store, they would talk politics, some were democrat and some republican. The people would get excited when making there discussion of for or against but, never did my grandmother ever punish anyone for not believing like her. She taught me to respect other people and there opinions and whoever the President is stand behind him with respect and honor. Could it be your agenda is on a level higher than us average ppl out here can comprehend. Maybe there is a bigger picture to all this.
God bless the USA!
I am a long time Nordstrom customer with a very high line of credit, and many family members for whom I have shopped for many years, in person and on line…From the corporate and the business side, I am by definition your “dream customer”: high return at low cost, if any..
Your political stand in removing Ivanka Trump from your store is UNAMERICAN and a very bad financial decision …. the consequences of bowing down to a very small group of hysterical women will cost you millions of loyal customers hence millions of dollars in sales, in stores and on line.
If this organization doesn’t have the backbone to stand up to the unfair left wing pressure against Ivanka Trump, I shudder to think what next they will cave on next. Decisions like this erode the freedoms and liberty of all Americans, who are now taking their business to companies that do not betray our President and our right to choose.
You have taken a political stand, therefore I am taking a stand this way:
Mr Blake Nordstrom: You’re Fired!
Could not have said it any better. I could not believe they would do such a stupid thing as cancelling her line of clothes. So hypocritical as she stands for working women/mothers. You don’t have to even like her father, but at least respect his title as our President. I was planning on buying a new Tory Burch bag at Nordstrom, but will now be cutting up my Nordstrom card and shopping elsewhere for now on.
I will not be shopping at your stores or eating at the Bistro (Dadeland in Miami was nice) anymore due to your immersion into making decisions based on political idealogy. I am only one, an insignificant one at that, and one person cannot impact your bottom line. However, by your actions you are plainly communicating that I am now an irredeemable deplorable. It’s too bad and alarming at the coercion and suppression being exercised by so many today.
I too will be returning my Nordstrom CC to you in pieces. I’ve been a long time Nordstrom shopper. Unfortunately, the time has come for us to part ways. The day you chose to stop being in the retail business & enter politics is the day it became clear to me that I could no longer, in good conscience, continue to be a customer of yours. You see, I too, as the founder of Nordstrom, am an immigrant. I came to the USA as a young girl (age 7) in 1961. My family did it the “right” way—we followed the rules. It was hard on our family—we were separated for many years, but the dream of living in this country made it all worth it. So, you see, I truly understand the immigrant situation, but what you are doing is sad & unfair. You are punishing Ivanka Trump because you disagree with her father. Wonder how your founder would think of your stance??? So, goodbye my friend—time for me to move on to bigger & better stores!!!
We have sold our stock in your company. We have shopped Nordstrom when you were just a shoe store before you bought Best Apparel. Now I can’t believe you caved into political pressure regarding President Trump’s daughters clothing line. What a joke; your stock hasn’t done well for years. Thankfully we will enjoy the loss when tax time comes around. Most of my friends and I will limit our spending in your store. Frankly the quality of your clothes has declined significantly in the last several years; due to everything made comes from China, Mexico or other third world “sweat shops”.
COULD NOT BELIEVE WHAT I HEARD!! You decided to discontinue Ivanka’s line because it was not selling well? Come on, let’s be honest. You decided to get into politics and punish the daughter of the President of the United States. So you don’t agree with his politics, just say that. Your family was immigrants at one time. You did it legally and you did it well. I have been a faithful Nordstroms customer for so many years that I have stopped counting. My Nordstrom’s Visa Card was my “go-to” card for everything I did. Groceries, other department stores and all online purchases. It was the only bill that I got at the end of every month. I will no longer be using it for anything and will return it to you in pieces. I am truly disappointed that you would take such a stand. I will remove myself from your reward program and proceed to shop at any and all of your competitors from now on. You are only hurting yourself, no one else. Good luck.
My international clients are very disappointed with Nordstrom decision re: Ivanka Trump clothing line. Please provide data that supports Nordstrom decision to eliminate this beautiful and elegant clothing line. Meanwhile I will direct my clients to shop in other stores.
I has been a happy customer for long time but considering that your are making this decision to stop selling Ivanka Trump line just for politics since I don’t believe your doing this for any other reason,my wife and I are considering to stop shopping at your stores,because you are not acting ethically giving in the pressure of liberals in this country.Not a wise business decision on your part.
I cannot believe that Nordstrom “caved” to political pressure! To punish Ivanka for her father’s views is pure discrimination and disgraceful! And are you forgetting the millions that voted for President Trump for his stand on the issues?
I thought you were in department store business not political business!
I have been a customer for many years enjoying not only your merchandise but your customer service.
But no more will I shop in any of your stores or online.
Yes, “guilt by association”. In that case, we are all guilty of “original sin”, aren’t we?? I am so disgusted at the relentless, many times violent opposition and coercion. I will NOT patronize this store anymore, and others. Although it won’t really make a difference, because there are more who agree with this suppression than those of us who disagree. It is sickening how the opposition has infiltrated and poisoned not only stores, but sports, etc. It has been said before that America will NOt be destroyed from without, it will be destroyed from within.” Sad.
Congratulations I just SOLD my Nordstrom stock. I won’t have any trouble finding a replacement. It’s a big world out there, won’t have trouble spending my money where my President and family is respected.
Bravo Nordstrom for having the courage to honor good business sense and not bow down to being intimidated or bullied. Trump products are crappy anyway, which is why they get dumped at TJMaxx and Marshalls. Thank you for committing to quality products and good business decisions. All my girlfriends are going on Nordstrom shopping sprees to support you! Several who didn’t have your credit cards are getting them now.
Thank you,
Kit
I’ve cut up my Nordstrom Visa card and will be returning it to your headquarters. Apparently you’re not a very smart business man, putting politics before business. It will cost you and your stockholders. Thanks for making this an easy decision for me. I like to feel good about where I spend my hard-earned money. Now I know where Nordstrom stands and I no longer feel good about giving you my business.
Love shopping at Nordstrom rack..and i will continue!!
Your decision to drop Ivanka Trump’s line at this time was both very foolish and very ill timed. Any store that either does or appears to allow itself to be swayed through threats or intimidation by one faction of this whole country heeds financial advice from someone who knows what they are doing. I am just a middle of the road person who has spent a lot of money in your stores but not any longer. This action is not acceptable in any way. If you honestly had wanted to drop the line for financial purposes, the timing was awful and the later announcements, were not in any way believable. You just came off looking really bad and biased. Part of the problem instead of part of the solution. You have poisoned your own well.
Shame on Nordstrom for caving to political pressure! Have you forgotten half of the country voted for the President? I hope the ground swell grows and you will lose lots of business for canceling the Ivanka line. Her line can be bought many other places and I and many like me will be supporting those businesses, the ones that leave politics out of their business. I will never again shop in your store or online with you and will be cutting up my Nordstrom card!
I have been a Nordstrom customer in excess of thirty years; no longer will I be!
Your political decision has resulted in another patron abandoning your corporate family.
May other retailers beware of their demise with similar inappropriate actions!
I GET IT’S NOT POLITICAL. I’m still pleased. Hope the uproar brings you a ton of business.,
as of today, we will be doing all our luxury shopping at Nordstrom’s. thank you and please stay steadfast in the face of bullying. The great majority of people support you.
Nordstrom was bullied for months to pull Ivanka’s products. Nordstrom had no backbone and sucXXXXbed. The backlash Nordstrom is getting now isn’t bullying but surprise & disappointment as to what a few can dictate for many. Ultimately Nordstrom is the loser as well as their employees and stakeholders.
Which will amount to zero dollars being spent in Nordstrom.
Kudos to Nordstrom for standing by a good business decision. If a line is not selling well, it doesn’t make sense to continue to try to sell it in stores, no matter who’s line it is. Nordstrom did not allow bullies like Trump and Conway to sway them. I will give Nordstrom more of my business in the future. Hooray for backbone!
bravo nordstrom! thanks for standing up to bullies. i just bought a $50 gift card and will continue to be a loyal nordies shopper.
Hello Nordstrom, The message I received from your dumping Ivanka’s brand is that you want to punish President Trump’s daughter and you also don’t want half the country purchasing your products. Way to go!
Due to the retail climate, I am amazed that retailers will make business decisions based on politics. I have been a faithful Nordstroms client for years and I unfortunately will need to go elsewhere now. Nordstroms you should be ashamed!! You could of at least been truthful about your reasons. Citing poor sales instead of the truth, you do not like her fathers politics, then I could have had some but very little respect for you. Instead you chose to bully his daughter. I will miss shopping at your stores but I will survive and probably find just what I am looking for elsewhere. Stupid, Stupid decision!!
I have been a Nordstrom customer for many years. I totally support your business decision to remove a product that doesn’t sell well. My family and friends will continue to support and shop at Nordstroms. Stocks look great for Nordstroms.
When they go low we go high!!!!
Bull, Ivanka Trump’ s line has not lost sales since January 2017. This is a ploy to remove her line because someone in the Nordstrom corporate offices are mad about an election. Consider me a former shopper. Shame on you for using politics to remove a line of very upscale lovely clothes, shoes and purses from your store for political reasons.
tmary your last line comment just took it from a business decision to a political one which is exactly what us deplorables believe yanking ivankas products is all about you are ignorant in your knowledge of politics and shame on Nordstrom for knowing better…?
SHAME ON NORDSTROM for removing a vendor’s beautiful product (Ivanka Trump line) because of taking a political side. I feel like “the forgotten man” that Trump referred to in his inaugural address. Nordstrom, have you forgotten that 60,000,000 people voted for a fair market, not a discriminatory one. I’m so sick of politics getting into every aspect of life. I just want to enjoy a good product or a good movie without knowing the political stances associated therewith. I’m sick of political correctness and I’m sickened by the action that Nordstrom has taken.
I have looked forward to one BIG shopfest at Nordstroms every time I go to Atlanta several times a year and it has never failed to yield 2 to 3 great outfits and a purse or matching accessories. However, those days are OVER!
I will NOT shop with a company that plays politics and punishes a company because they do not like the father of the owner. What the heck is that? Do you really NOT need 1/2 of American shoppers?
I will boycott you until you bring back Ivanka Trump’s line AND publicly apologize to her.
I think we should protest in front of all your stores!
Goodbye Nordstroms!
I have asked to be removed from both your rewards program and all emails from your company. I will no longer shop in your store nor order online due to your purely political move to remove Ivanka Trump line from your store. I am extremely disappointed in the politics of this decision. You can explain away that you did this due to poor sales of this line but your customers know better. Shame on you for caving in to liberal protests! It seems you care much more about this particular faction than the whole customer base. I hope this decision is looked upon with disdain by your many loyal customers and that they follow suit in finding other stores to make their purchases. I have been one of your loyal customers for many years, especially for my grandsons clothing, shoes, my cosmetics, and Christmas shopping. (Yes I did use the term CHRISTMAS!). I am saddened to make this choice of boycotting your store. You have both hurt and disappointed many. It is my hope that you will prove to your customers that politics plays no part in your merchandising by reversing this decision. Jennie Martin
I have been a Nordstrom customer for over 30 years. I do understand your business decision and I will continue to be a loyal customer. Thank you for standing strong.
Thanking Nordstrom for being petty and weak by pandering to intolerant liberals? Yes, yes show your gratitude!
I have been a cardholder since 1978…. I’m so discussed with you Blake Nordstrom’s… that you have gotten into the politics… shame on you !!!! I well be canceling my card , so well my husband,… and I well be telling all my friends to stop shopping at Nordstrom’s!!! Nancy
I am a frequent shopper at Nordstrom’s online and at my local store in Dadeland in Miami, Florida. I want to Thank You for not carrying the Trump merchandise. I and all of my friend’s will continue to shop at Nordstrom’s because you’re a great company.
I hope you will stand firm in your recent decision. I and many others are supporting Nordstrom.
Thank you for doing the right thing.
Lois Grey
Having spent well over $5000.00 in 2 years, I have torn up my credit card and the merchandise I purchased 2 weeks ago has been returned. When you punish a woman for someone who is a family members views, , you show your colors as a bigot, and frankly not very smart. Just as Starbucks, now TJ Maxx and Marshalls, you have managed to anger 1/2 of your customers, I hope you fail, I truly do, go bankrupt and slink away, like the snakes you are. SHAME of you for blaming this fine young woman. Totally disgusted.
My family and I have been very good customers of Nordstrom and Nordstrom Rack for many years. We are so disappointed that your company has gone political and removed Ivanka Trump’s fashion lines from your stores. We shop for fashion not for political opinions. You have tainted your pristine image with your vocal stance on politics and we cannot shop at your stores anymore. We have closed our Nordstrom Credit card accounts. At least we know now your true and complete distain for Americans who voted for Trump. Americans consumers [left or right] will not support a retailer who chooses a side – it is a losing proposition either way – you should have kept quite and stayed neutral and kept all of your customers. Let’s see how your numbers look in 6 months without 50% of your consumer client base – good luck with all your unemployed leftist clients that don’t shop fashion and depise corporations just like yours.
Nordstrom, thank you for having the courage of your convictions! I’ve never shopped at Nordstrom’s before, but your bravery in making a good business decision has made you a new customer, one who will take pride in shopping in your fine store.
Please explain why anyone would want to pay for high priced merchandise made in China. They never pass the savings on to the consumer. I will not be using my dollars to make the Trump family richer. Also in my this is all a conflict of interest for the entire Trump family.
julielharrison at verizon.net
As a upper middle class, retired, mother, wife and grandmother I am so sad today!
Once again a retailer has stepped into the political arena to make decisions for their customers! Since our children were small we shopped for their shoes at Nordstrom. The stores were clean and well stocked and the sales associates were always very pleasant! I never looked around to see who was watching me, or felt pressured to purchase one label vs another! When I shop I do not want the agenda of the media, owner or politics to drone on in my mind!!
When you in your ‘political decision’ dropped the Ivanka Trump line from your stores. You took a stand about immigration in our country after our new President has been in office for only three weeks!! His decision to put a temporary ban on seven countries that have also been ‘previously’ banned by other administrations, shows how political this decision truly was! His decision was made to aid in protecting our country. To target the daughter of our country’s President is by far the Most disgusting business decision I have ever witnessed!
There are many choices in the retail marketplace today, and we as shoppers, and voters, can make them with all the money and power we choose!!
I will be PROUD to walk, drive, and shop online @ any other retailer #boycottNordstrom !!!!!!!!’
I will no longer be shopping at Nordstrom due to fact that you have discontinued Ivanka Trump’s line. in case you have forgotten you are a dept store serving customers. Not the place for political statement. You certainly have shocked & disgusted me ,as well as many others. Donald Trump is the new president of the USA. Try getting behind the country rather than trying to separate. Childish act on your part to involve Ivanka because of the fact that she is Trump’s daughter. Let’s just see if you are brave enough to revoke the discontinuation
& discrimination of her product!
And yet another company trying to get headlines by jumping on the ridiculous bandwagon of trashing the president. Another customer lost and won t be coming back.
When they go low we go high — let’s see , who said that?
Sad to me that people use their valuable time protesting when they could be doing something positive to help our country not dividing it. Would love to know how many of the protesters actually shop at Nordstrom’s. Very disappointed that Norstrom’s would pull Ivonka Trumps line. Why????
What has she done to you and your store to deserve this treatment? Since Norstrom decided to side with the protesters – I will protest myself and never ever shop at your store again.
Incredibly weak management.
I have been a heavy spending Nordstrom fan for many years now. However, I can not believe that you have chooses to pander to political agendas. Your organization along w/ others like Macy’s seems to have forgotten that this president was elected by a country/people that Nordstroms conducts business in. You should have used more common sense & considered the old adage & moral compass– of keeping politics separate from business. You are in business to conduct BUSINESS NOT POLTICS. You have successfully offended myself and many many others whom were loyal Nordstrom shoppers simply by validating the LOUD screaming divisive voices of of liberals who simply did not get their way this election.
I will be paying my Nordstrom card off this month & I will no longer shop w/ Nordstrom or Macy’s &/or any other retailer who will pander to unfair practices of “discrimination” because that’s absolutely what it is! There is no room in business practice for picking & choosing sides! I will also be selling off our Nordstrom stocks.
Thank you! I will be doing MORE shopping at Nordstrom. You deserve to decide which merchandise you carry and if it is profitable for you. Shame on the President for bringing politics into it. Clearly his business and family cannot be separated from his job of running the country. Stay strong!
Uh, I believe Nordstrom brought politics into it, not Trump. Weird you couldn’t figure that out .
will not be shopping at your store anymore. lots of my friends will not be either. how dare you treat Ivanka Trump this way. she has done nothing wrong. your liberal leftist politically correct garbage will come back to bite you. just wait. there are more of us that are behind Ivanka Trump than your other supporters. never again will i step foot in any of your stores!!!!!
I applaud your recent decision not to carry Ivanka Trump’s clothing line. It takes courage to take a stand against a “SO CALLED PRESIDENT” who threatens businesses. You did the right thing.
I have been a long time customer in Atlanta, GA. Will no longer shop at any of your stores nor online. Very upsetting to see such clear hypocrisy. Good to know, I suppose as to where to spend and not to spend. Numerous, numerous Buckhead women as well as surrounding areas feel the same. Shame on you and grow up.
Sad that you have sucXXXXbed under the political pressure of the Democratic Party. Removing Ivanka Trump’s merchandise is a disgrace on your part. I have three gift cards from your store, totaling, $450 and I’m throwing them away and will never walk into your store again.
You should all be ashamed of yourselves. Ivanka Trump did nothing to any of you people.
Thank you for removing the Ivanka Trump line of clothing!
I have been a loyal customer since 1986, but now that your corporation has chosen to become political by pulling the Ivanka Trump line of clothing and and other related articles,
I have cut up my credit card and will no longer be setting foot into any of your stores.
Your all of the sudden sad reason of “slow sales” upon the inauguration of Donald Trump is an insult to my intelligence.
Patricia Pearson
Awesome you made a business decision without cowering to our bully president. My family will shop your store first and reestablish a strong business relationship! Those customers that claim their abhorrent reaction are just the kind of folks that should get some extra vetting!! Imagine, dropping a line because it doesn’t make money and then to get these crazy folks to respond about their frustration. Just the kind of Trump brain trust I would expect to make such ludicrous comments. Make up facts as you go, eh? You don’t need them as customers and I don’t want to shop in your store knowing some crazies may be present!!!!!
There might be more to this decision to not carry Ivanka’s clothing/shoe line at Nordstroms but it smells of politics. I’ve been a “Nordy” girl for 50 years now. I was about to order a couple of clothing items from your new catalog when the news came over the TV.
Is this just another industry that believes their political preference is important to their consumers? IF THIS IS POLITICS BASED: SHAME ON YOU. I’m thinking about closing my account, like others on this feed. Will you be issuing a statement to your loyal customers? I would like to hear your side of the story.
FYI. We (Five different families.) will no longer be shopping at Nordstrom’s! You know why and we know you don’t care that you have lost our patronage! Disappointed, Connie
Customer since pre 1980’s from Alaska to Washington State to Minnesota. My wife is a retired Nordstrom buyer. I just returned my daughters prom dress. I will no longer shop at Nordstrom nor any other retailer making business decisions based on political persuasion.
Make America great again starting with supporting our fairly elected President.
You, Nordstrom, have lost a very powerful and loyal customer.
I support our President. I love the Ivanka line of products but because of your company’s political interference and cow towing with the liberals, I will no longer support your stores with my business.
I meant to say inappropriate!!
My husband and I have been customers of Nordstrom, Inc since 2004. We are thoroughly appalled by your store’s policy of the removal of Ivanka Trump’s clothing/shoe line. Though we are from Ohio, we did live in the Seattle area for five years and became loyal customers. Even though we did return to Ohio, we continued supporting both your full line store as well as The Rack, spending numerous dollars. We are destroying our Nordstrom credit cards and will no longer be shopping at either of your entities. Your obviously negative political stance is appropriate and unacceptable to us.
My wife and I have been loyal Nordstrom shoppers for 20 years. Your treatment of Ivanka Trump & her product lines, is a gross marketing error, from a company that relies on a spectrum of shoppers, and should never have made. Even if your stated reason for dropping her lines is true, it has the appearance and smell of a political statement. I will be shredding my credit cards and mailing them back to your corporate offices, never to darken your stores doors again. Really dumb on your part. .
I’ve been a loyal Nordstroms customer for many years. Due to your “bully” tactics regarding removing the Ivanka Trump line I will take my business elsewhere. Shame on you for bowing down to the anti-Trump crowd. Businesses should stay out of politics.
EXTREMELY DISAPPOINTED IN NORDSTROM WHICH HAS BEEN MY FAVORITE ON-LINE SHOPPING STORE FOREVER. SUPER CUSTOMER SERVICE AND SELECTION OF CLOTHING. AM NOW RETHINKING PLACING FUTURE ORDERS BECAUSE OF NORDSTROM’S RIDICULOUS AND POLITICALLY MOTIVATED DECISION TO DROP IVANKA TRUMP’S LINE OF CLOTHING. SHAME ON YOU AND THE OTHER MEGA STORES THAT HAVE TAKEN SUCH ACTION!
I was so angry that the president of the United States would use his position to call out Nordstrom for a business decision. If his daughter’s products don’t sell, Nordstrom has ever right to stop purchasing. Nordstrom should not be pressured by the president to provide business for his daughter. I made purchases on-line today and encouraged my friends to do the same.
I have been a customer of Nordstrom for many years starting when I was in California over 30 years ago. I have enjoyed your staff and your products. Service was excellent. However, I plan to NEVER shop in any Nordstrom again as I am appalled with your decision to discontinue Ivanka Trump’s clothing line ONLY because you do not support Donald Trump. I will not shop anywhere where decisions are made because of politics. You have spoiled Nordstrom for me forever! I am neither a Republican or a Democrat and I am sick of the dirty politics that are being played. I guess you do not need my business any more.
Just wanted to commend your top brass and purchasing staff for making the decision to remove Trump brands from your line of offerings. Your decision has renewed my support for your company. I’ve been a loyal supporter for several decades and had limited my shopping at Nordstrom since last November.
I will not buy from you anymore because of what you did to our president “s daughter, can’t believe you did this…
Just wanted to let you know that I will not be shopping at your store any more. The reason is because you have employed a George Soros person and are allowing them to dictate policy that is politically motivated. Your business is to cater to what your customers are buying and to carry the brands they like and that they wish to see when they go into your stores.
Thank you for not stocking Ivanka Trump’s line. Her father campaigned on Made in America and she sells her overpriced products that are made in China. They only want rules for other people a not for Trump’s brand.
I hope you are not stocking any Trump products.
Then don’t buy the merchandise. Nordstrom is typically a major anchor store so other stores in the mall will also be impacted. Nordstrom will decimate its customer base which would ultimately hurt the local economy and their employees.
To Shery Hoard, Miss I’m afraid you made a error. Nordstrom Inc. will not sell Trump merchandise while Trump is in office. It is clear they will not be used by the White House as a lackey to sell Trumps junk. The problem is not Nordstrom but a president who is abusing his office. The White House is the peoples house for the express purpose of doing the peoples business. I believe Nordstom understands the conflict and at this point in time is doing it’s business properly.. You can and should check that they keep their word. In the mean time please let them know they are doing the right thing, give them an email. We need to keep the pressure on this president as he uses every opportunity to enrich himself and his friends. He also is famous for his mob built building projects in NY and other places. Thank You for reading.
Hillary enriched herself through the corrupt pay-for-play Clinton Foundation. Follow the money trail of bribes and big speaking fees for Bill Clinton to understand how Hillary sold out America as a puppet of George Soros, a truly evil man who wishes great harm to Americans. Ironically, Bill can’t even be heard beyond the 2nd row with his weak voice yet commanded HUGE speaking fees each time the Clintons sold out America to some foreign interests. As soon as she lost the election, the “donations” stopped. Can’t really sell access to power when you don’t have any anymore is it? At least foreigners paid for Chelsea’s wedding.
Having been a loyal customer and cardholder for past 20 years I am serving notice that I
will no longer be hopping in your store or online
I am speaking on behalf on behalf of a large group of customers who are going to retain our Nordstrom credit cards in order that we maintain our credit lines and without any charges made to your store, our FICO scores will remain high
we do no want to be subject to having lines of our designer clothing pulled from a store because your company policies are dictated by politics not what the customer wants
Good luck to the CEO’s who made this serious blunder
Perhaps you should have gone to Wharton where they would teach you the importance of the bottom line- income
try your hands at politics an let someone who knows good merchandise when they see it
Can you think out of the box and realize this is a business decision? I am activating a major Women’s group to Shop at Nordstrom’s because you are wrong and being as reactive as Trump. Real it in and think. I would be happy to meet with you and discuss what you think. Nordstrom is a business and a very happy place. In these days that department stores are economically challenged it would behoove you not to react but catch up on what is real economics. I went to college, how about you?
My license plate says, I would rather be shopping at Nordstroms” and it stays!! It is a business, And a wonderful one at that.
…”I went to college, how about you?”… Oh you sound like a lovely person, just lovely. Am sure you can find other “ladies” (term used loosely) who enjoy sharing your crude manners and brow beating of others. I doubt you’ll be getting any takers on your civil and oh so educated offer to “meet and discuss”. A lot of words come to mind to describe someone who thinks so highly of herself, but I won’t lower myself to your level.
My, my so condescending about education levels. FYI, that would be “reel” not “real.” Hope your student loans are paid off.
To Nordstrom: Thank you very much for making the decision to discontinue Ivanka Trump’s line of merchandise. I have never been a Nordstrom shopper, but I certainly will be now. I’ve applied for a line of credit and, since you have a store very near my home, will be using it often. Thanks for being a company that has done the right thing by making consumers feel that they are supporting an ethical company that cares about not only appearances, but committment to their customers. I’ll be proud to be a new Nordstrom customer after being embarrassed by a President who is so obviously more concerned for personal profit than for the laws and traditions of the most powerful office in the world.
I will no longer be shopping at Nordstroms because corporations should not tell consumers who they should vote for. Ivanka did nothing wrong and her clothing/shoes are amazing. Good Bye Nordstroms, Macy’s, and Starbucks.
I’ve been a Nordstrom customer for over 35 years and owned Nordstrom stock for over 25 years. I have never purchased Ivanka Trump merchandise. However, I’m appalled by Nordstrom not remaining neutral.
I’ve been advised for years to diversify and sell my personal holdings of Nordstrom stock. However, I resisted due to personal attachment and loyalty to Nordstrom. But I’m prepared to stop shopping at Nordstrom, the Rack, and Hautelook as well as selling my personal holdings of Nordstrom stock.
I shop at Nordstrom’s for fashion NOT your political opinions. There are plenty of other choices for me here in Palm Beach County in which to shop. I will not miss Nordstrom’s.
I can’t believe that Nordstrom has dropped the Ivanka Trump line! What has she done wrong? Nordstrom obviously puts their personal political agenda above the needs of their customers! Well, my family will no longer be spending one more penny with XXXX Nordstrom, who don’t allow innocent successful designers to sell in their stores unless they line up with their particular political tastes. SHAME ON YOU NORDSTROM!
To those who think greed and politics don’t mix, tell that to the celebrities. To those who faulted Ivanka Trump for wearing a $5000 dress the weekend of the immigration travel enforcement act, the very next night you watched Hollywood walk the red carpet at the SAG awards and $5000. was probably the low end for any one of the dresses and tuxedos. Stars are offered $250,000 to wear certain designers’ formal wear and jewelry on the red carpet. Perhaps they should donate that money to refugee funds putting money where their mouth is. Left wing hypocracy is rampant.
I recently read that Shannon Coulter’s “Grab Your Wallet” campaign against President Trump is a call to some fifty stores to drop Ivanka Trump’s fashion line. I have been a loyal Nordstrom customer for thirty years and had so hoped that Nordstrom would not be coerced by far left obstructionists, although given Nordstrom’s Seattle origin I suppose I should have expected the same.
I read Nordstrom’s explanation for dropping the Ivanka Trump line was due to poor sales. I do not accept that explanation. I am a wife, mother and grandmother, retired and living in affluent suburbia and I shop. I am not a political person but I do recognize that dropping an established fashion line for political reasons is about as un-American as it gets, it’s an act of cowardice under pressure from political extremists like Coulter, or perhaps a Seattle coffee mogul.
The only way our country can come together is to work through our problems together. Mr. Trump is President, was elected fairly and needs all of our support. If he does well we all do well. His children should not be targeted by those who do not approve of him, nor should consumers be antagonized or inconvenienced for political statement.
Therefore, after all these years I can no longer shop at Nordstrom. I have lost respect for management and it’s a sad day for me. After learning what I now know, I sincerely doubt that Nordstrom really cares and your beloved over the top customer service is an empty device.
I am so sad to see this happen, I was in full support of your store when a few years ago you posted before Thanksgiving that you were not going to decorate for Christmas until after Thanksgiving so as to give each holiday its full recognition. Now you have really involved yourselves in a different arena. Yes each is entitled to their own opinion, but opinion and actions are two totally different areas. My grandparents came to the US through the proper channels through Ellis Island. Worked hard and was proud to be American. My grandmother was from Yugoslavia (at the time) and spoke her language from there. When I asked her to teach me she told me NO you are American and you speak English. She and my grandfather were proud to be here. From reading all these reviews it sounds like those that have supported your store are hard working Americans that wanted to support an American store that was started by an immigrant as your website states about the store’s history. I am sorry that you can’t support our President that was elected, I would still respect my President if the results weren’t what I wanted. Don’t you think we should grow up and support the “United” States and not take our toys like small children and go home? Until you bring Ivanka’s line back I will not be back either! She is a great designer with classy clothes and her line represented your store well with sophistication and style. Removing her line lowers your store standards, and you too.
Nordstrom’s was one of my favorite stores when I made a trip to Illiniois. However, I will not be shopping there anymore. I can’t belief these departments stores are discontinuing Ivanka’s line because the media doesn’t like our President. Shame on the Citizens of America. What they are doing to our Country is a lot worse than what they accuse President Trump of.
I have been a loyal customer since 2010. I have spent thousands of dollars over the years at Nordstrom’s buying for myself, friends and family. Unfortunately, Nordstrom’s has decided to enter in the political arena instead of staying neutral. You have a right as a company to do that, however I have a right to shop elsewhere. I have deleted my Nordstrom mobile app and deleted my credit card information from my account. It’s ashamed that the Nordstrom name is now stained. I will be shopping elsewhere.
I recently saw on the news that your store was under pressure to drop the Ivanka Trump line, and that you caved to the minority. I would have hoped that your board would have been strong enough to resist pressure that would take my rights away from me to purchase designer lines that I prefer at a store. My feeling is, if someone doesn’t want her line, they don’t have to buy it. But for a group of people to be able to tell a huge corporation that you shouldn’t have that product in your store so that I cannot buy it, just because of their feelings against her father, I think is very wrong. Once again, we have a minority group of people trying to set the standards for everyone else.
I will definitely reconsider shopping at your store because you do not take care of ALL of your customers and offer them products that are preferred by them. Everyone should have a choice, and you just took that choice away from me, a consumer, of your store.
By dropping her line, what will that do for our country — anything? No. It will just fuel a small group of people into believing that they control the USA and corporations, not the CEOs of a company.
I won’t be shopping at your stores anymore. I support our President, and America.
Correction: Very disappointed with your decision to drop Ivanka’s line of products. Not sure why you want to get into politics. Trust me, those paid for protesters were not, are not, will not be your customers, but you just lost a group of us, loyal customers. Shopping at Saks Fifth now.
The Nordstrom story, like so many of ours, began with an immigrant traveling to this great land of prosperity and promise. My family left Italy fleeing a failing government and the unchecked crime of the mafia. One by one, families separated, they came to this country LEGALLY. They learned the language, became citizens, and sent their sons to shed their blood in defense of the Liberty and freedom that had been secured for them by those that came before. Some were Republicans, some were Democrats but, above all, they were Americans and truly melted into the values and traditions that we as Americans hold dear.
I am a wife and the mother of four children. I shop exclusively at Nordstrom and Notdstrom Rack for my family. Your attention to the squeaky wheel is a grave miscalculation of the mood in America. The temper tantrums taking place on the street and calling for boycotts will not pay your bills. It is the silent masses who quietly go to work, church, vote and are busy taking care of their families who will disappear from your stores. Just like actors and musicians, you make your money when people show up. Half the country elected Donald Trump and support his policies. Mixing commerce and politics was unwise and unfortunate and will, in the end, be your undoing.
You see, there is no disagreement about how we all got here. The question is where do we go from here? Your only concern should be is everyone going where they are going dressed in something they bought from Nordstrom. Sadly, I am afraid that moment has passed you by.
You just lost my cash!
Love your comment!!
Very disappointed with your decision to drop Ivanka’s line of products. Not sure why you want to get into politics. Trusted me, those paid for protesters were not, are not, will not be your customers, but you just lost a group of us, loyal customers. Shopping at Saks Fifth now.
bobbiearlotta at hotmail.com
I can no longer shop at your store after your obvious choice to cave to a ” hashtag” movement of exactly how many people??? Wow, so so sad that you have become that type of company. Good luck with your future for it will NOT include any of my $$’s nor any of my friends or family $$’s.
BRING BACK IVANKA!!!!!
I along with dozens of friends have been loyal Nordstrom customers over the years. To learn you have taken all Trump merchandise from the public offering is a political move like Macy’s that will cost your company deeply. Who exactly do you think is keeping Nordstroms’ in business? The protesting, ill informed so called “tolerant” masses of self-indulgent, entitled or the truly hard working, law abiding, tax paying consumer that sits quietly fuming over the decisions like Nordstroms. Oh, we will not lower ourselves to protest, rather put our money literally wear our mouth is. I for one (along with ALL my friends and family) will no longer support Nordstrom (like Macy’s- and you see what is happening there) You see, we all have a say, and your poor decision making will bring your company to its knees. You should have risen above and refused to be part of the politics, but your weak management team caved and therefore you shall suffer the consequences of this “quiet majority”. I’d wish you luck but you wouldn’t know what to do with it. My hard earned dollars shall be spent elsewhere from this day forward.
So disappointed to see that a major department store would make a decision to eliminate an entire line for political reasons. You have alienated at least half of your customer base by removing the Ivanka Trump line. I don’t believe for a minute that this move was for purely economic reasons. If her line doesn’t sell in your store, how come the designer who dressed her children for the inauguration can’t keep up with demand? Do you think the protestors in the street are buying Nordstrom designer sandals for $750? You have lost me as a customer to both Nordstrom and Rack. I am also alerting my friends in South Florida to avoid your stores in our area. Bad move.
Maybe someone’s knitting group can volunteer to knit spines for your weak, pandering corporate executives who obviously have zero respect for the President and his family and by extension, the American people. If Hillary had become Dear Leader, you probably would have launched a Pantsuits By Hillary line. Instead Trump wins, Ivanka’s line gets cancelled and you smugly cozy up to anti-American, intolerant, violent people who have so much time to destroy property and attack people that they must not work. I wonder, do the group you have now sided with shop at Nordstrom?
Excellent decision to take the Trump brand out of your fine stores. Greed and politics are a bad mix. Thank you for taking a stand on behalf of the greater good.
Nordstrom, it seems your executives sided with a few loud-mouthed, intolerant, trashy liberals in your decision to drop the Ivanka Trump line. The fact that you caved under pressure from these lunatics and then lied about the reason why speaks volumes about your lack of integrity and brains. Your comp sales are continuing to decline and this decision just dealt another fatal blow.
Thank you Nordstrom for doing the right thing and pulling Ivanka Trump’s line of products. I will happily come back to support you.
I have been a long time Nordstroms customer. I love your merchandise and impeccable customer service. I am so angry that this company has jumped on the bandwagon of dropping Ivanka Trump’s line because of all the nonsense out there now. She has made an affordable line of shoes for women that are fashionable and cute. Why do you sell Beyonce’s line who is so fouled mouthed and raciest? Nordstroms has always been my go to store but now I’m going to have to rethink it. Bad move guys. You have now made shopping political !
Sham on you !
Very disappointed with Nordstrom’s decision to drop Ivanka Trumps merchandise … What’s next the Deplorable’s will be required to sew a red letter T on their clothing to identify them so they can be turned away from certain businesses … sounds a little far fetched maybe but in the 1930’s the Jewish people living in Germany couldn’t believe what was happening to them. Be very careful America you’re heading into a frightening direction. To the Nordstrom Family your actions are fueling the already divisive and hatefulness in our country … stay out of politics
I am so incredibly disappointed with Nordstrom! This used to be my favorite store because I could always find something classy. Ivanka Trump is the definition of classy, and a woman I am inspired by her. She is a smart, talented, driven business woman. These women protesting in the streets claiming they are standing up for ALL women are hypocritical fools who have excluded pro life women, made fun of Melania’s accent and now take issue with retailer’s selling Ivanka’s line. Way to support another woman, and way to go Nordstrom for being the newest member of the feminist fools club! I don’t give my hard earned money to fools, so I won’t be shopping at your stores anymore. I can find classy clothes elsewhere.
So disappointed in the decision to take Ivanka line out of your store, I will never shop there again! I guess you are afraid of the deplorables breaking down your windows, you fell right into there trap!
I have enjoyed shopping at Nordstroms, but will not frequent their stores anymore. If they really dropped Ivanka Trump’s line due to poor performance, why did they have to make a statement about it? It’s a veiled political statement communicated as if it was a business decision. Shame on you Nordstroms!
I’m disgusted that Nordstrom would bow to political pressure from a bunch of left wing bullies and remove the Ivanka Trump brand. What a ridiculous, deplorable position to have taken.
Surprised you caved to “Grab Your Wallet.” It is a pity you won’t give your clients the choice. There are other places to shop and that’s where my family will go.
I am so disappointed and disgusted.
Keep politics out of our closets for gosh sakes. I am sure you think this will keep your stores from being “protested”. You do know that is called extortion. You are now part of the problem.
Not political, huh? What about your newest ads with the two gay guys looking into each others eyes, surrounded by people of every different race. Guess you are trying to cover all the bases in order to prop up your dying company!. Not selling anything by the Trumps, is a blatant attempt to go along with what you think some people are taking an offense to. The man has only been in for 2 weeks and this was your statement. NO sales? Well, you will not get sales from me, or my family, or any friends again. You have just lost about 120 people, who will never enter your store again! Regretfully, Lauran Findlay
Had to go all political!! Well you are based in secraple. My entire extended family will no longer shop at your stores.
Wow you bent to a few women threats to stop shopping your stores over Ivanka Trump. What in the world were you thinking, bad move on your part. As a real woman I shop were I want to shop. So I hope that the Real Women of the USA will walk past your stores this year. And being from a third year generation of immigrants that stayed there time on Ellis Island, I am for the banned on immigrants at this time. You should look at what is happening in the real world. Believe me if those California women paid all there workers a honest wage, maybe they wouldn’t be so against trying to keep our world safe. Look at the twin towers…… Did they lose anyone?????????? Stop playing the political game and just sell your products. Fan of Ivanka Trump
Yes!!! Well said.
Are you a merchandiser or a political entity. I am shocked about your dropping the Ivanka line of clothing – obviously as a result of the pressures from the ‘Watch my Wallet’ group. You sucXXXXbed to their threats. These are the same people that were burning down the stores in Berkely the other night. I am disappointed by your political action.
I called your customer line this morning and your operator kept stumbling over her words trying to tell me that it was just another line being dropped, and, no, she did not know the telephone number and address of Nordstrom headquarters. What a bald faced lie and bullsh*t.
We have been your customers for years, but my wife and I are cutting up our credit cards. Goodbye Nortdstrom! Hello Saks!!
I am also discusted Nordstrom took the Ivanka Trump line off. This is appalling. I will no longer be a loyal customer of Nordstrom. You should be ashamed of yourselves punishing Ivanka Trump. Caving to political pressure. Remember the people voted. He is our president. Hmmm why first time you Nordstrom gets involve in politics. I’ll pay more if I have to to shop elsewhere. You are not the only store. Esp with online. Twitter is already calling for Nordstrom Boycott. I agree. We can be powerful too.
Yes, indeed. Loved your store, but will never enter again.
Sharing with all emails/
when companies enter into politics, stupid thinking.
Today, sharing of “political opinions” from the left will cost you.
Why share and lose customers????????
Good morning,
I am contacting you because I read a very disturbing news about your company. Is it true you are pulling the Ivonka Trump line of clothing? i saw an article on Facebook and would like confirmation if it’s true. If you are doing this as a political statement be prepared. I like Nordstrom but will not do business with you. In fact if this is true I will suggest to the many that shop with you not only to stop patronizing your store but to return the merchandise they have bought over the last couple years. No politics , remember your job is to sell products not to pedal your own political agenda. Please confirm if true. I do not like to posting false information
Foolish move dropping Ivankas line, then announcing it like your cool to stick with the communist resistance movement. Let’s see how cool you are when real Americans , the silent majority resist buying at your horrible stores. Anytime I pass your store, it will remind me of terrorism.
Do Nordstrom supports terrorism, anarchy, riots and burning of buildings. Not an American store or story. You’ll delete this but will never delete my not doing business with your UnAmerican store. How fast you have forgotten that America and Presidents like President Trump put you on the map. Correction from previous
Do Nordstrom supports terrorism, anarchy, riots and burning of buildings. Not an American store or story. You’ll delete this but will never delete my notifications not business with your UnAmerican store. How fast you have forgotten that America and Presidents like President Trump put you on the map.
What are your executives thinking? Dividing America? Shame on you! I will NOT be shopping with you anymore
Kudos to you, Nordstrom, for moving away from Ivanka Trump’s brand. I’d been a loyal customer since 1989 and a VISA cardholder for probably a decade or so. I was taken aback when my Nordstrom, who has championed LGBT rights and prominently featured POC, older women, and POC models now featured a bigot’s family brand. I sadly but resolutely joined the boycott in Nov. I severely curtailed my purchase from your store both at Christmas and in January. I am pleased to see the reversal.
Nordstrom and its legendary service deserve so much more to American shoppers than what the current administration’s divisive policies offer. I am pleased to return to my regular (if not more so) shopping habits at Nordstrom. Ready for spring shopping!
Thank you on behalf of concerned Americans like myself!
I certainly hope others don’t judge your relatives based on your intolerance.
Based on your comment, you seem like the bigot!
I often shop online at Nordstrom Rack. For about A MONTH I am unable to see my orders online. I tried to return some items at the store and they were unable to open my account either by using my email address and the phone #. I contacted customer service about this problem 5 or 6 times but still nothing has been done. I asked to connect me with a supervisor but he/she was unavailable. The problem is that since I cannot make returns at a store I have to ship it back. Recently I shipped my returns back and waiting when they receive the shipment and credit my account. Every time I am told that their technical team is aware of the problem. I am just wondering what qualifications their technical team has!
I made a purchase on Nordstrom.com that I could have made at a few dozen other retail sites. While checking out the ask if you want to receive promotional emails and I chose not to. Within 30 minutes of making my purchase I received my first PROMOTIONAL email from Nordstrom.com.
First of all, why do you even ask your customers if they want something or not if you just plan on shoving it down their throats if they want it or not.
Second, was it really worth disregarding my choice NOT to receive your promotional email, which I won’t read anyway?
Now you guaranteed that I will NEVER shop at Nordstrom ever again and I’ll be sure to spread the word of how little you respect your customers.
I have a lot to complain about!.. I ordered the Hunter Rain Boots in black.. they sent me blue! They took 2 weeks before they even shipped them and when I went online, they no longer sell them!! I am so pissed because I had especially ordered these boots for a trip and now I’m stuck finding something else.. I leave in 2 days!!! I will NEVER EVER EVER ordered anything from them again! They make it impossible to reach someone that can truly help! I hate Nordstrom Rack.. I’ll stick with the Original Nordstrom.. they’ve never messed up!
I used to love Nordstrom at Oak Park Mall, Kansas. Because several girls at People Free department have being so rude to me, I decided to shop on line. I could not resolve this problem because ,when I returned the items, paid on credit card, sometimes Nordstrom, she said that it is very hard to return it. The main manager returned the items after I complained. After that incident, my dressing room got lucked, I asked the same girl to helped me, she said that she did not have the key. I had to walk to the counter half naked. I am married to an attorney.Daniel E. Doherty. Several times, the girls at this department looked at my clothes that I bought there, like I stoled them. This is harasment. The next time , I will call security. This place looks like a ghetto. The xmas decorations and the windows are a shame. Gilrs wear flip, flops. I go to Miami. The store staff says “good morning”. I just know that the next time I will take you to court. An old woman , next to me, it was Xmas, stole a piece of jewelry. I called the girls and they did not do anything. If you want to accuse somebody , the customer better not have the receive and be outside, otherwise, you are dead. Prepare to be in court because this is a serious business. Sick and tired of this cheap walmart.
Well qualified and not hired… Such a shame.
And one of my other friends applied for a similar job and was hired, yet she had the same amount of retail experience. In addition I have a Diploma in Business Management and graduated with a 88% average.
(This was for the new stores opening in Toronto, ON. The manager stated they’re hiring over 600 new employees)
Not sure what to think of this, is it normal?
Hi, my name is Andre Diggs. I have been working at Nordstrom for about only a year and have experienced the worst employee treatment I’ve ever seen or received. we have lazy managers that don’t do anything and depend on the employees to do everything. They will walk around the store and talk to other managers that ALSO don’t do anything and when their task for the day is not finished they want other employees to finish it for them as well as what they have scheduled them to do. The managers talk to you rude and disrespectfully. They don’t try to work with or around your schedule yet they are the same age or even younger than you. They treat the elderly employees like they are trash. For an 8 hour shift you are usually schedule an hour break, the managers and EVEN the STORE MANAGERS take almost a 2 hour break if they want and don’t get in trouble or talked to for or about it. They do not allow us to communicate to other employees if we talk for too long (which could be for about 15 seconds) they ask us what are we doing and that we don’t need to be talking to each other even if it is work related. A lot of the managers don’t have any experience in other departments and even in their own department. The employees know way more than their own managers when it should be the other way around. They don’t care about family emergencies, if you call out for a family emergency depending on your manager they will doXXXXent it and use it against you for future use and termination. Managers come to work under the influence of drugs and alcohol as well. IM giving the names of the managers who abuse their title and power at the Springfield Virginia location store number 674: Luis Vanages , Carla Turcious, Jessica Johnson, Anton Lambert, Briana R, Odessa Chhim. These managers have no respect or care for their employees nor what goes on in their department unless the district manger is coming in the next day to look at the store. i’m still currently employed there but i am looking for another job simply because i have reached my limit with Nordstrom and the disrespect. Please Mr. Nordstrom or corporate if you can contact me for anything please do so, Thank you.
– Andre M. Diggs
This is so TYPICAL IN RETAIL! They seem to hire young managers who are SNOTTY and DISRESPECTFUL to people, with ZERO life experience.
ALL of them need to be FIRED and bring in some more experienced, KIND managers who actually know how to LEAD, not dictate.
Also, HR doesn’t pay attention if you say DO NOT CONTACT CURRENT EMPLOYER. Some jerk in HR at the Lone Tree store called my current employer despite me saying DO NOT CALL!
Unbelievable idiots!
I’m reading these complaints most of them are from employees that’s just terrible !!
I was an employee for Nordstrom W@H at first i loved the idea of this job and was happy to be apart of this Company!! As of 1/05/2016 i was terminated do to a mistake of ending a phone call trying to transfer the call to LCSS!! Let me remind u that previous calls where ended due to service failure which is considered a mistake but because i mistakenly disconnected one call i was terminated after a month of it happening. I was not giving a warning i was just terminated!! This is not right!! This company do not care about there employees at all they let customers talk to them like they are trash and beneath the the lower level and thats not right. I will never recommend this company for employer its sad and a dirty company to work for. Mr. Nordstrom if you ever get the chance to read my comment please investigate how your employees are being treat on a phone call from a rude customer.
I have been working for Nordstrom for almost 5 years.I have filled in for employees 18 times to help business-I have taken a demotion as a Sylist when never trained and told I have to do 40% in other department intersale(unreasonable in POV), and have taken your shuttle and have left home 1 hour earlier to make it to work on time. When I feel I have been bullied now it is my limit. On Wednesday December 23, 2015 I was in early for my 9:00am shift and told to punch in because my store manager wanted to talk to me. I went to Kathy Keegans office and she said to me that I had an offensive conversation on the shuttle bus with the Macys employee-according to the Westfield Management man on board. The 3 Macys employees where complaining about their hours and I said “come work at Nordstrom, our hours are better”. Now if this if offensive, there is something wrong with Nordstrom. I understand the turn around for employees is 49%, and guess why. When I am off work I am being critized by management-my Management, something is wrong with HR and management. Kathy said it was his INTERPETATION that she was going on and sent me home for the day when I said this is BullXXXXX. Which it is. I was not on the clock and I can not understand the bulling I am receiving. This is an unfair labor issue that is incorrect. Please repair because this is not the Christmas Gift I wanted from work. I do not care if she pays me like she said, I am missing out on my customers and commissionthat I missed for that day of christmas sales. This is EXTREME and bullying-unethical and as I said to her ILLEGAL!!!!!This is not how management should treat employees. Even the bus dri vers are complaining about the hours. Macys employees are not my responsibility. My store manager said I am not taking responsibility for my actions-my actions were HONERABLE. Please solve this mess.
Merry Christmas Nordstrom
Kay A. Egland
Please note the conversation below that transpired less than 48 hours from Christmas morning. My order was somehow totally messed up and well all I get is a sorry and in 3-5 days a credit on my Master Card.. Nothing else?. Just, “so sorry.” Maybe you should of tried something like this “please go to the nearest Nordstrom Store and we will fill the order.” Let use help you pick other Christmas gifts of your choice that also may be suitable. When client satisfaction is so important in keeping a business healthy and alive how can the “Live chat” with Alba which is doXXXXented below seem satisfactory or okay with your company.
I would like to know what you plan on doing about this? I have a business myself and would love to show you how taking care of your client is the most important factor in keeping any business. You need to make this right.
Alba: Hi, my name is Alba. How may I help you?
Alba: Hi how may I help you?
unknown unknown: I have been waiting for my order the name on the account is Leslie Kahle
Alba: Hi Leslie, I am so sorry about that. Is this for your last order?
unknown unknown: Yes the order number is 25681383
Alba: Thank you, one moment please.
unknown unknown: I need to know the shipping status given they are Christmas presents
Alba: I am so sorry but I do see that we received all items from the brands already. Since the items in your order have not shipped, it looks like we had an inventory discrepancy with the brand and were short on items. That is why the items never shipped out. I am so sorry about that. I can go ahead and issue your refund.
unknown unknown: what the heck I receive no notice about this and now because of this I have no gifts and also have to fight the Christmas crowd to by more expensive gifts to replace the items that I thought I had purchased.. This is unacceptable
unknown unknown: There has to be more you can do than just offer a refund
Alba: I truly am very sorry about this. Since the system does not advise us of these issues, we are not able to communicate this. I am terribly sorry and do wish that our system was able to send out some sort of notification.
Alba: I am extremely sorry about this.
unknown unknown: Nordstroms values our family as very important clients and I would think you should try a little harder. It is not my fault you can not communicate between your clients and your vendors. you have inconvenienced me to no end and I think this is not excusable during the Christmas season or any other season for that matter
unknown unknown: I Once again I am going to ask how you plan on fixing this.. please do not insult my intelligence and tell me it is beyond your control. I know someone there has the ability to make this right.
Alba: I completely understand and agree with you. I would gladly do more to try to remedy the situation, but I am not able to. We received all the items from the brand for the event already and those items were not able to be fulfilled by our fulfillment center. We do not hold any inventory for event items in our fulfillment center, or else I would gladly assist with re-ordering the items.
unknown unknown: So if I understand you correctly you advertised something that you could not fulfill. That is wrong within it’s own principles yet you do not notify the client that their order can not be fulfilled. Are you are you kidding me does the media know about this?
Alba: When the event ends, we send out for the items that were purchased through the event, based on inventory from the brand. Once we receive the items, there’s no way for us to know if the brand will end up short on items, like in this case.
Alba: Usually our fulfillment center will take care of processing the cancellations for items that could not be fulfilled, but I am not sure why that had not been done yet.
unknown unknown: I see well I have doXXXXented this conversation and will be addressing this not only with the media but a copy will go to the CEO. You company needs serious overhauling and to pride yourself on customer service is a total farce. I know have to spend my time fighting the Christmas crowd and buy items that I normally would not buy so that there is something for people to have. For that I blame you for lack of notification and poor management . We spend thousands of dollars at Nordstrom’s per year. This is just stocking and pathetic out of a company that prides themselves on so much and delivers so little.
Alba: I completely understand and do honestly wish that there was more that could be done to fix this matter, For that I apologize.
Alba: went ahead and issued your refund for $242.73 that will be refunded to your original method of payment (Mastercard). Please allow 3-5 business days for your refund to post to your account and you will also receive a confirmation email of this transaction. And $30 of credit that will expire in 90 days. Is there anything else that I may assist you with today?
Alba: Thank you again for shopping with HauteLook! If you have any additional questions or concerns, please feel free to call us at 1-888-547-8438 or e-mail us at membercare@hautelook.com.
Have a great day!
Alba has disconnected.
Went to your website yesterday to purchase $373.40 worth of merchandise after more than two hours the order was never allowed to complete. Drove to Pleasanton and purchased over $73.40 worth of goods. While at the store I was given a temporary password. Came home set up new password. Later this evening went back on line to continue shopping, signed in and did my shopping. Now it is time to close out my shopping. They once again want my password, they refused the same password that I used to sign 40 minutes earlier. So now they want me to set up another password. I feel that Nordstrom’s site is being hacked by anyone of these websites that showed their watching me. These were the ones that were listed the minute that I tried to sign on the second time and was not allowed to sign in to Nordstrom’s website. Bing, Facebook.net, Facebook.com, btstatiz.com,coremetrics.com,4 seerresults.com, answercloud.com, go-impulse.com, estara.com, googleleadservices.com, Nordstrom.com, Nordstrom Image.com, thebrighttag.com and yimg.com.
I love Nordstrom, but there seems to be serious flaws, even the Pleasanton store tried to send and email from the store to my pqlmaccap@gmail. com, it eventually went through. But no email would came through December 18th from the people running the website even though they stayed on line almost 2 hours waiting for their email to reach my computer in my home. It was not in the trash or junk mail. The only emails that came through was an old invoice dated 7/15/2015. But the form to change password at that time did not come in even though we watched and waited 2 hours. I gave up and went to the store myself and shopped. After dealing with the issue at the store a temporary ps was given and than I set it up when arrived at home today which was this morning.
How much money is Nordstrom losing due to this type of activity happening at your website?
The final analysis I did not get to complete my shopping at your website.
When closing an order they ask the buyer to give them the order number before the order is even closed. That is when you see the order number on the invoice. So, the order gets hung because the buyer is unable to give that piece of information and if you don’t give that piece of information there is no where to go because there are no back buttons or next buttons or continue buttons to hit, one is left in limbo and the order never gets filled.
I was using safari as my browser and google to your website.
You have this individual Dione Martin who I dealt with in the chat room on December 18th. When a customer starts chat they do not type in their name. So, I noticed that my name was coming up as Msarguerite Thibaut. He says I am not spelling your name out- it is automatically showing up as you typed it in when you started the chat. FIRST: Your customer does not start by typing their name, they just start chatting about the issue. So, that should THROW UP A RED FLAG. When one starts to chat they do not type in their name in chat box before chatting.
I have worked in a Sales/customer service industry and the Managers are too young, inexperienced, rude and could care less. They have no respect and attitude to match.
One explanation to why customer service lacks in our modern Technology / Texting society is the youth have not earned Integrity, Manners or Poise. It was lost when I phones were invented. End of story. Need i say more?
YOU ARE SOOOO RIGHT!!
SNOTTY YOUNG PEOPLE WITH ZERO LIFE EXPERIENCE.
THEY THINK THEIR SHI* DOESN’T STINK!!!
Racist company, worst place ever for a minority or ex military to work. How many minoritires work in corporate??
I bought three times online in a row a lovely online appearing vibrantly blue plaid shirt (item# 1102526) . Each time what arrived was a shirt that was steel grey with only a hint of blue and front pockets that were misaligned. I went through the complaint process online and received a very dismissive response that the problem was a result of “slight variations” that were normal in production!!!!!! The “slight variations” were far from slight. At the very least there should have been a plan for Nordstrom to investigate and fix the problem. I am done with the online complaint process. Does anyone have an email address for corporate headquarters of someone higher up the food chain so I can send photos to back up my dissatisfaction?
Follow-up: after multiple and escalating email photographs and complaints, another representative phoned me and seemed to understand the problem. She said she would have a shirt pulled from the warehouse and sent to the Education Department(?) and would get back to me. No word and it has been 18 days. Refund isn’t in my account either. Amazingly, although the shirt is still online, it says unavailable and the color in the photo has been changed to now resemble what they actually delivered. No apology and admission of their error.
My fiancé works at the nordstrom in redondo beach california. The store is in the process of movng to a new location. At first the employee’s we told they would all be moving to the new location. My fiancé’s manager informed her that only lower positions are available if she applies for the new location. My fiancé and I are barely getting by financially have to share a vehicle. I work full time and have to leave my job hours early to take her to work. This does make my fiancé late sometimes and her manager is fully aware of our situation. The manager had a meeting with other managers at the store and right after gave my fiancé two write ups out of the blue within a month for being late. The manager supposedly went as far as looking up surveillance footage on my fiancé and only her. When her interview came, she was informed she would not be hired despite the fact she is more than qualified for the position. Then the manager has the audacity to tell her that she is vital to the departments closing. My fiancé is very stressed out and it make her physically sick to go to work knowing she will be unemployed in october. Her customers are upset my fiancé will not be going to the new store. They question the managers actions and have offerd to sign a petition. Why does she have to suffer this?
I agree John.
I was at NordstormRack Albany last week and their display light boxes are horrible. There is barely light illuminating and lots of hotspots and shadows.
I did my light box with a company from Montreal called Media Graph. They developed a patent LED that gives even lighting and no hot spots. They are a bit expensive but with the currency difference and for the quality, it is really worth it.
Hi Jack,
Do you have a contact person I can speak to?
I can help with lighting if you’re interested. That’s all I do and have done for the past 25 years. Call and ask to speak to Frank Halcovich, he owns Commercial Lighting 800-755-**** he’s out in the Palm Desert area in California.
I am a regular shopper at Nordstorm and enjoy the great prices and fashion.
I don’t understand why a retailer that carries high end product would have such horrible displays light boxes.
I am a huge fan of Nordstroms and an avid and loyal customer. I would really like to know why Nordstrom has stopped carrying Robert Talbot ties? Preferably “Best of Class”. I’m a huge fan of their quality and the fact that they are made here in the USA, in Monterey California. I’m from Los Angeles. Thanks!
What has happened to Nordstroms…Freehold N.J store..the service has been awful.Last weeks experience was a shame on you. I went to the home dept where two senior ladies triried to so helpful . I needed. A gift for the evening. Chose a beautiful cheese tray . There was none in stock so I purchased the store display.
The sleeve of the box was damaged . I asked for a Nordstroms box to place the tray in .. None to be had so this lovely sales lady ran aroundd the store for 20 minutes .Came back empty handed . I said let’s wrap it . Once again there as no pare or I should say paper that would wrap a deck of cards Mind you all the giftware in the sections are larger than a. deck of cards .. No paper no larger boxes in the store. I asked to see a customer service rep and a store manager… it is now 45 minutes later a nice service woman finds box .. Of course why would they bring the sales ladies more so they would have to run around again. I asked for a store manager another half an hour passes are they taking the train or he bus to the dept. I have been here almost an hour . A young manager of he day finally comes and I explain all.. Besides the shaking of the head up and down nodding she tells me the reason they do not have paper or boxes in the store is that there was graduation Graduation was in June this is the end of July and really do people give giftware for graduation … How sad to have such inexperienced managers,are you trying to head us all to Macy’s in the mall where they have gift dept.
I have been a major shopper since you first opened for more than18 years..
Thiis makes me think twice to go back to the small stores where they pride themselves to please their customers .Have wrapping paper and boxes and genuine smile on their face .. Not a phony cllueless store manager ..
May you bring back the service you once were known for……..
I have to share the sentiment with the other reviews here. The Pentagon City store has the worst management and customer service I have seen. I went to exchange a price of fine jewelry that my sister purchases as a gift, not wanting to tell her I decided to use the return policy to exchange. This store is 45 minutes away. Well needless to say and once again I have been treated like I stole the item. Hmmm….not sure how one would steal a Dacod Yurmam bracelet. So what happened to customer service and management according to Nordstrom in this store? Stereotyping customers and treating them like so is going to destroy a good company.
I have been working with Leesa at your Clackamas, OR store in men’s clothing over the last week. Having been a former Nordstrom employee myself I remember the pride I took in giving nothing but the best customer service. Leesa exemplifies what a Nordstrom salesperson should be. Her top focus was on providing me with the best product based off of what my needs and desires were. I initially brought a suit in for alteration after loosing over 40 pds. I did not tell her why this Hugo Boss suit meant so much to me. It was a gift from my mother for my father’s funeral in 2013. He passed two weeks before I graduated from my business program at PSU. I was much heavier then, and the suit was purchased from another helpful representative in your downtown location. Leesa took the time to help me with setting up the alterations (which were absolutely perfectly done). Because I had lost so much weight I feared that the pants would never be able to be taken in. I was advised by the seamstress that I may be looking at buying another suit. I have to admit I am not the highest end shopper because I’m currently looking for my next great career. Leesa was awesome in making some suggestions on some business casual attire that was within my budget after the suit was checked in. She did not attempt to sell me the most expensive item, she sold me the one that looked the best, fit the best, and was within my budget. I have since returned to this store to pick up my alterations, and again Leesa exceeded my expectations when I inquired about a new dress shirt. It was not the most expensive shirt offered, it was the one she felt looked best on me. If upper management reads this, this long time employee needs to be recognized. Thank you Leeza for all you have done, it is greatly appreciated. If I loose any more weight, I will buy my new suit from you after I get my new job. Promise!
-Ryan
How the mighty have fallen! I purchased a pair of shoes for my son’s First Communion. A very big and special day for our family. We had a huge family party complete with photographer. When I went to put on his Communion suit on his big day, I noticed the shoe sizes were mismatched. They gave me two different sizes. Since we live in Bergen County NJ, we are subject to Blue Laws and all retail stores are closed on Sunday’s. He ended up having to wear his sneakers and all the photos have his feet cut off. I went to speak to a store manager, and was given the run around. The “Customer Relationship Manager” looked at me with a blank stare, not knowing what to do. She took my name and assured me the store manager would contact me. Not holding my breath. Is this what passes for a high-end luxury retailer these days? This store’s days are numbered for sure. You can’t expect to draw a top shelf customer with cheap service.
I must say we are very disappointed in your customer service. We have spend thousands of dollars over the years between your Nordstrom stores and online. My daughter placed the order below in march for a graduatuon gift. please see what transpired:
Order #: 20424868
Date: 3/30/2015
The items ordered (necklace and sunglasses) were shipped separately. Received the necklace. Then received a bandeau instead of my sunglasses. I contacted customer service on 4/10 and was told that the sunglasses were definitely In stock and the sunglasses would be shipped that week. I was also told I would receive a $10 credit which never showed up in my account. Contacted customer service again on 4/28 after not being contacted for weeks to be told the sunglasses were out of stock (after being on hold for 20 minutes.) Where is the empathy of truly good customer service? Please advise of what you can do after reviewiing the above. PS she really needed the sunglasses and is so extermely disappointed in Nordstrom’s customer service that neither of us want to shop at one of your stores or Nordstrom’s online again!
Thanks you for your timely response!
Judy Stradley for Genna Stradley
I needed help in the handbag department on 04-11-15, at your Old Orchard store,I wanted a Chanel Handbag but you do not carry them,but it could be ordered, “IF” I had a stock number,I did not have one. A very nice young man David T. Petrovic helped me the best he could at the store. He gave me his card,I gave him my number,
. He kept trying to help me ,sending photos to me,and doing it on his day off ,he was the best sales person I have ever had help me,thanks to David I will be receiving my Chanel Handbag in a day or two.Such a “Great Sales Person He Is” Thank You Very Much !!!!
The new magnificent store built in Jacksonville, FL is such a disappointment. The sales associates are ample but the customer service is seriously lacking. I was absconded my entire way through the store. I almost felt I was being mauled. I experienced my most unpleasant shopping experience ever in the cosmetic area. I felt totally overwhelmed by the sales ladies. In my frustration & confusion it was suggested I see a consultant. I was overjoyed at this solution, as I was told they are educated in all cosmetic lines. While first introduced I thought this is such a great service. However, while just being there just a few moments, I again felt frustration. The consultant seemed more interested in ringing up sales for another associate. I watched and was simply stunned! I was clearly just a distraction for her. In the past I would always shop Nordstroms when possible. I wanted to let you know I no longer will seek out your stores. Your personal service has taken a very wrong turn.
You carry a new watch for men’s and ladies.You hype it up and have a very high price pointThe salesperson told me how fine of a watch it was.I got sucked in and purchased one.While driving the pin on the strap broke and it came off my wrist hitting the road at 70miles per hour .turns out it a fossil watch worth not what I paid. The company told me to go pound sand when I asked for help So much for how great there customer service is suppose.
Think you can figure it out by years end
Tuff to do what’s right
My wife’s St. Jonhs Knitts can also be returned they were given to her by her mom and still have all the original tags on themabout7000each all this over a screwed up watch when we return the dresses can we get cash?
Since you are now going to wiggle out of Workers Compensation along with Walmart, etc, I will be ripping my card up. Done with Tea Party Jerks like you. I have also posted on FB urging all my family and friends to rip up their Nordstrom cards and stop supporting your business. I only spend my money with people that have ethics. You lost yours somewhere.
I Agree no ethics and racist.
Just want to make everyone to beware that the Nordstrom coffee bar in Montclair used my debit card an additional time 10 mins after I had left. Beware!!!! Guess this store is not as classy as it used to be! Disappointing………….
Thanks for the heads-up. I won’t be shopping there anymore anyway since they don’t want to pay for Workers Comp.
I was inquiring to you in regards to a Nordstrom’s opening up in the Palm Springs area. Moved here 6 months ago and I am having Nordstrom shopping withdrawals and your Nordstroms Rack in Palm Desert is not doing it for me. I moved from the Thousand Oaks CA area and it is wonderful.
So Mr. Nordstrom what is the possibility of one in PS….
Warm regards from a dedicated Nordstrom shopper and stock holder!!!!
Today your company called my new phone number from 800-964-1800 regarding an account with you. I have no account with you and insist you turn that information over to law enforcement immediately. I have no account with your company and why can’t you look it up by my number? Anything with my number attached is a fraudulent account.
Nordstrom is a great place!
Nordstrom is a great quality company that my family has shopped at in Orlando for many years. Our only issue was the location in Florida Mall where all the tourists go looking for bargains. A very poor location for a store of Nordstrom’s quality and for the locals in Orlando a very poor location that was very inconvenient due to traffic.
We are very disappointed that Nordstrom has apparently left Orlando when they should have relocated to i the Millennium Mall among the other quality stores. The Rack store Nordstrom placed there is not good enough.
There is rumor that Bloomingdale may leave the Mall so perhaps Nordstrom will take over the space and give Orlando another try. It is location, location, location. Florida Mall was simply the worst location.
This, is the worst company you are ever amazing to work. They, treat employees like animal, luckiest, i still alive, otherwise I die by now , i got harassment by the spa manager in year 2011, and have no humans right for me to have my voice.
Nordstrom’s sent me a credit voucher when they could not repair a watch previously purchased at Nordstrom’s. The voucher required mailed correspondence and some cooperation from the store in providing style and item numbers of watches I would purchase to replace my watch.
Store employee’s were snobbish and distant when they realized I was not purchasing a watch from the store that evening. Credit voucher has been returned and follow-up notifications have been mailed to the store and to corporate offices.
I am writing to let you know of my personal experience at one of your stores as today marks the first bad experience I have EVER had with Nordstrom’s…
I have called in to check prior to arriving at the store initially to tell them of my situation with the Tory Burch flats that I purchased and was told that I am able to come in and speak with a manager to return the purchased item. An item that I purchased over the weekend and wore for the first time today, 4 days old and only worn for 2hrs this morning during work. To elaborate, I work in an office and not too much walking is involved… I worn the pair for about 2 hours and it was extremely uncomfortable to a point where I almost blistered causing my feet to swell and redness occurred. I had to swap out my shoes immediately. Luckily, always keep a pair of sandals at my desk at all times.
When I arrived at the store ad was able to speak with the store manager, I was initially trying to explain my current situation with her but yet was she wanting to listen. Immediately, she took a look at the pair and advised she is not able to do anything since it had been worn. It is impossible to damaged such pair in 2 hours of being worn, that is ridiculous, product looks brand new. I was immediately turned away and then she attempted to compare the situation with her Christian Louboutin’s.. I did not see where that statement was heading nor was it relevant to the current situation.
I do not understand, I paid almost $200 for a pair of Tory Burch flats that was worn for 2hrs and which is unbearable to put on now so why am I not able to return the product? As far as I know, Nordstrom’s has always had such good customer service and return policy, what happened?
Also, one other issue that occurred was that I also had asked that she help me cancel an order for the same pair that I had the store place for me in a different color.… When I asked, she stated she was not able to do so and that I would have to wait until the product arrives and bring it back into the store for credit…. I do not understand as product has not shipped so why is it that I am not able to cancel the order? I am paying for the shipping fee and feel that I should not have to do so since I am wanting to cancel an order that has not even shipped? It is very hard for me to work with a representative when I feel that I am not being helped.
I have never been so dissatisfied with Nordstrom and it’s customer service and now I am just at a shock and extremely profound… I am now to avoid visiting this location moving forward..
I am sorry for being negative but I hope you understand my explanation and I also feel that the DM should be well aware of how their customers/consumers are being treated at the stores.
Holly
Hi Holly,
I have the same bad customer service with a defective CHANEL bag at a store in CA Unreal the way the Nordstrom is becoming. It’s nice to know I’m not alone. They will take our money for high end products all day long, but make it nearly possible to resolve or just return should there be a problem with it.
I’m a long time Nordstrom customer and I’m so appalled on the customer service at your Oregon stores. I walked thru the shoe department three times tonite at Washington Square store in Tigard Oregon not one single person asked if I needed help and it was the entire shoe dept and believe me they were not busy. I was hoping to buy some uggs and boots but guess what I left and went upstairs to lingerie and the same thing the young girls all standing around the counter talking not helping anyone and your store was empty. Then I decided to just look around same thing! I’m not sure what’s going on with the nordstroms in Oregon but I buy online now. I will tell you I shop in Seattle all the time and they have the very best customer service at your flagship store I was so taken back that it was totally different than Oregon. I have talked to countless people here in Oregon they are all feeling the same about how poorly Nordstrom has allowed this to happen when years ago they had the best service I always enjoyed shopping there. I can’t enjoy shopping at your Oregon stores anymore. I will shop online or go to Seattle. Please start hiring people who enjoy working for your company again because it shows they done care anymore about pleasing the customer! I’ve been wanting to send a message for the last 2 years! But tonite I had enough of the rudeness. The time I was in the store was 5:00 PM until 6:15 and I was all over that store and felt unwelcome….
Hello,
Can you message me the buyer ‘s name for womens’ athletic apparel? I would love to introduce myself and my company ,My Soxy Feet. I design and sell high quality fun and mismatched athletic socks. All designs are unique with an inspirational message and many have a charity affiliation.
They are a perfect fit for Nordstrom’s customers who like unique, quality and fun .
Thank you for your assistance.
Melissa
I have wrongful terminated in yr 2011. It’s very bad,company to work. They just let the manager do,whatever to harassment employees. Would like to know that Blake Nordstrom know the manager steal company money? The employees know and they get fired. Really don’t understand its.??? And they just let that happen. Do,they care?
Quick question. Who at Nordstrom would I contact to submit my line of men’s suede fashion accessories?
thank you
Joyce Bidwell
3G Designs Ltd
Hi there, I don’t think nordstrom going to,hear the complaint, they just don’t care, that is so,sad, they are open this website for what? nordstrom now and back then are completely different, they are try to make as much money and keep hide a bad people to be a manager for the store. They didn’t reliable they r going closed some stores. I am so disappointed, wish nordstrom know.
I get fired with completely wrongful terminated the year 2011, the spa manager who crazies harassment employees, they denied my unemployment, and didn’t show for the hearing court, but my unemployment file was expired, please anyone out there who can help me with this situation?
Don’t think that online shopping is pssibly more secure. You still are demanded to call and reveal full credit card info, ( not four digitds) – during west coast store hours..if they can’t issue refunds to current card on account.
They can’t do much unless its easy enough for them..?
Worse, they don’t care if you are disabled. It took three weeks of begging for just the correct number of items to be agreed on. Then they persisted on forcing another phone call. That is too expensive when alone and disabled.I must pay someone to help me. This is not why I shop online, at all.
After week three or four, they sent checks made out to my shipping address name? Now they shut me out, no corrected check. Nothing. Norstrom “Service” for custome has now GONE AWAY, NO REPLIES.
I see no one ROM Nordstrom anwers any complaint issues here, what is Nordstrm’ point in having this site. /// Is this Nordstrom entertainment?
Sounds like the disabled are profiled also. Wonder if anyone can explain why I have to pay someone to call for me? And why tw supervisors and about three employees passed my refund file around and all made promises to ‘ fix the debacle,’ and no one did fi this to date.
DISABLED AMERICANS HAVE LEGAL RIGHTS TO REASONABLE ACCESS.
If we spend online, why must we call repeatedly to make it more accessible for NORDSTROM,AND NOT DISABLED CUSTOMERS?
It’s not Nordstrom.I think Nordstrom has an internal security problem though. I know because I have been looking for a job and put a profile on the Nordstrom job site. Ever since then my accounts have been hacked. I received notifications from a fake Nordstrom recruiter that had me going for a while until I discovered what it was. My suspicions are that it has something to to do with the Windows 8 fiasco. If you have Windows 8, get rid of it.
I don’t need to worry about my account being hacked, or the Bleeding Heart Bug, I have Nordstrom’s raiding my bank account.
My Nordstrom’s story starts Saturday, May 3 when I stopped on my way to work for breakfast at my favorite place. When I went to pay for it the server told me my card was “no good”. I was puzzled because I knew my bank balance from the day before was about $1,100, (thank goodness I had $15.00 in my wallet; I usually never carry any cash). I went straight to my local bank and checked my balance. Whoa!, I was $600 over drawn. When I arrived at work I immediately got on the computer and looked at my bank account ( fearing the worst—being hacked and drained), I was shocked to learn that on May 2nd Nordstrom withdrew $1,716.52 from my bank account without my authorization.
My wife’s account is in good standing, and I had just paid a $100 payment to them of April 25th. Without boring you with all the details of the phone calls between my bank and Nordstrom’s, it turns out that my adult daughter who lives in another city had made a payment over the phone to Nordstrom’s in the exact amount that came out of my account just the day before.
My daughter has a different name than mine, banks at a different bank, in a different city, and has no connection to any of my bank accounts. The only thing my daughter and I have in common regarding our separate Nordstrom accounts is that we both pay our bill by phone.
After discovering the huge mistake Nordstrom made, I called customer service on Saturday, May 3rd, and spoke to Trevor, a Nordstrom supervisor at ext. 4633. Trevor said he would look into the problem and call me. It is now May 5th, (two days later) and Trevor has not called me with an answer. Today , May 5th I spoke to “another supervisor,” Carol at ext. 2332. After a lengthy conversation, she told me she was going to contact the Nordstrom Bank in Arizona to retrieve the “audio” record of my daughter’s call making “her” payment to Nordstrom. I spoke to Carol at 8:30 a.m, and she was to call me back at 10: a.m. Carol called back about 30 minutes later. To get my money back she instructed me to contact my bank, have them charge back Nordstrom. and wait for the money to be credited back into my account. SERIOUSLY!
I have never received an apology for this monumental screw up on the part of Nordstrom. Not one person has admitted there was a mistake made on the part of Nordstrom, and not one person seemed concerned that I was out $1,716.52 and my bank account was over drawn by no fault of mine.
My daughter has reimbursed me for the mistake Nordstrom made. So the message here is if you have a problem with Nordstrom, you better be able to fix it yourself, because they sure in the hell won’t.
I recently was shopping in my local nordstrom here in Canoga Park, CA. I’ve shopped there since the late 90’s. I was doing some shopping for my Husband for our anniversary coming up. I was just browsing around the mens area near the belts, underwear and Pajamas. I was looking for one of the gentlemen working there to greet me and ask if I needed help. A few minutes of browsing turned into 10+ mins of 3 guys dressed in suits overlooking and very obviously avoiding me. One guy looked right at me and walked right away, as if I’d done something wrong. Mind you, the store was pretty empty and there was only one other older gentlemen shopping in the same department. These guys were clearly not busy at all. I was honestly just looking for one of the Mens opinion on the Hugo Boss pajamas for my husband. I finally asked one of the men working there for his opinion on sizing. My Husband is about 6’1″ and I wanted to know what size I should go with. The guy replied to me very rudely “YOU DONT KNOW YOUR HUSBAND’S CLOTHING SIZE?” I was in shock. VERY RUDE!!! I politely told him thank you, then walked away. He then had a very concerned look on his face. I make my way across to Mens shoes. I’m greeted almost immediately by a tall blonde caucasian gentlemen. I told him I’m shopping for my Husband and he had tons of recommendations and was very helpful. I ended up purchasing 2 pairs of mens shoes. While at the register I point across the way and ask him who the rude guy was who helped me near the mens pajamas area, he replied “Alejandro”. I felt that this gentleman didn’t want to help because the color of my skin. (Im a African American Female in my mid 40’s) I felt PROFILED!! He thought I wasn’t going to buy anything. I felt cheated out of my shopping experience. I’ve always had the best customer service experience with Nordstroms. I’ve forwarded this to all my family, friends , co-workers and acquaintances at my local country club. I will no longer be shopping here and I’d rather take by business to Neiman Marcus across the mall when I need a great shopping experience. This isn’t the first time something like this has happened to me in this store, but never blatant.
Want make sure Nordstrom see your complaint? Lol! Come on, who care our complaint? They are too busy to counting their money? And who care about employees? The manager can do whatever they want, as long as they hit their goal.
I got fired by a very bad manager, when she arrived to spa Nordstrom, she was craziest to fired so many employees in the spa, I talk to couple of H.R manager and director, her name is Sally, it’s make me laugh so hard the way they are? They should be come a lawyer ( liar) better.
Lol!
Hi again!
I got fired in the spa Nordstrom in Houston by a bad manager. I have been talk to couple manager director and H.R, but nothing help, they are all protected their group, now I’m going to report to CEO, will see what they can do, I did talk to the H.R manager her name is Carmen about mailing out what was happen to spa Nordstrom when I was there (2005-2010). She said to me :G
o ahead mail out your report, do whatever u want. she said.
Wow, they think the money can wipe away their sin . I cannot believed beautiful nice name Company have hired bad manager .
God bless them. Just wonder have they watching a movie : liar liar?
I recently purchased shoes at your Phipps Plaza location in Atlanta, GA.I opened a debit card and provided ss#, acct# etc.I then received a charge onanother acct.Since this was not the card given for my purchase it declined and bank charged me fees.I contacted the store direct to resolve this issue, which they mentioned they already had a card on file so they just used the card for purchase.But I specificly told sales associate that card was no longer active. The store promised they would resolve and credit back fees to card used, but that has not happen.I called and spoke with Customer Service manager three days ago , and she said she would call me back.I haven’t received a call.This is horrible customer service and I’m so frustrated at this point , I wan t to just return the item and cancel my card with Nordstrom.I have always been a loyal customer because of the great services the company provides.This is not acceptable can someone please resolve the issue. THANKS
Hello, I am writing because I have a complaint about your marketing direction Bryan Galipeau. He found me on instagram and asked me if Nordstrom can buy my instagram ID because they wanted to use my ID for their POP SHOP marketing. At the time, he was very nice and polite and stated that he was very sorry for intruding in my personal account. There were few emails back and forth and I thought we had a deal. However, all of a sudden, without any notice, he stopped responding to all my emails. At this point, I do not care about the deal. I just do not appreciate him ignoring me. He is the one who first contacted me and has left me hanging without any final notification. I would really appreciate if someone at nordstrom can reply to me about this matter. Please email me if you need more details.
To whom it concerns,
About two weeks ago I felt like I was racially profiled. I happened to be looking at some sunglasses on the second floor at the Bellevue location, and I noticed a young lady who was frequently staring at me, and watching me intently. She wasn’t looking at the white customers around me, but just me. Next thing I notice was LP watching me, and I was honestly shocked. I didn’t understand what I had done to make it seem like I was a thief. I’m a student at the University of Washington, and that day I had just gotten done with finals. All I wanted to do was to do a little shopping, and enjoy the rest of the day without any stress. Having this happen to me disappointed me greatly because I’m a frequent customer, and I’m so offended, and disgusted by this behavior. If these are the values of Nordstrom I honestly will never shop there again. I did nothing wrong, and there was nothing done to make me feel better about the situation after I had told the person in charge that night what had happened. She took my number and my name, and still has not contacted me to let me know what they did to solve the issue. I have been eagerly waiting, but she took my name and number for nothing. The lack of customer service and care is highly upsetting, and I hope that other stores are not also doing this to people of color. Please contact me as soon as possible.
Thank you for your time
I got fired by bad manager @ Nordstrom after 5 year workplace. I am trying so hard to talk all manager, but they are listen to their side and against me, that’s so sad. just wonder in this world, the small employees have human rights?
Hi.
I have been worked @ Nordstrom in 2005, and get fired in 2010 by bad manager Spa in Houston, TX. I am trying to call everyone who can help, but no answer my help, all the manager group be same page of bad omanager , so sad.
I have been trying to get my W2 so I can file my taxes, can someone assist me?
I worked at your Nordstrom Rack in Long Beach, CA which closed in January of this year
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Nealie M. Richardson
D: 562.972.XXXXX
I was shopping in the Nordstrom Barton creek Austin location, I was looking for a new fragrance for myself and possibly for my wife, I saw that they carried Bond no 9 and a man by the name of Scott helped me, he was so rude and had really no knowledge of the product that I was embarrassed for him, I knew more than he did, he was rude because I stood there for at least 3-5 minutes before he would acknowledge me he was busy talking to another sales person, I left without purchasing anything……I was frustrated!!!!
I went back about a week later and a lady named Helen helped, she wasn’t much better, I decided to shop online!!!!! very disappointing.
T Ybarra,
I have to agree with you about the sales associate’s rude attitudes. I was at the La Cantera Nordstrom on 1 March 2015. I too stood looking around while five associates never acknowledged my presence and that included the manager. I went to customer service and asked to speak to the manager of dresses. I met a young lady named Randy, told her about the situation and that it included her. I told her all of them needed to go back and take Customer Service Course 101, I’d be happy to teach it. She was apologetic
but I say I make my purchase else where. I also let her know that I would be writing the store manager and corporate. I’ve had an account with Nordstrom for over twenty years, This is not acceptable.
Hi, without going into a long story (if you want the long story please contact me by email or at #773-909-XXXXX). I had an issue with a pair of jeans. I was so nicely & well taken care of by Brian Townsend. He is the Store Manager in the Old Orchard Center store, in Illinois. He was so nice, pleasant & went above & beyond to please me. He is great & I just wanted you to know! Thank you for your time.
It’s America, Nordstrom. Don’t let someone bully you into bullying others. I will not support a company, person or entity who allows themselves to be bullied and then bully me in return. I will cancel every account that does that to me and will not shop/support/entertain your businesses. That’s a promise. People other than myself voted for Obama and he won twice. I did not riot, burn or act like a bully during those 8 years. He was the worst president in the history of this country. The left wing media lied and covered up for him and his admin for 8 years. I will not stop supporting President Trump, so just do what you have to do and I will do what I have to do. You should have remained “unpolitical”.