Noodles & Company was founded in 1995 by Aaron Kennedy as the Noodle Shop Company. The first restaurant was located in Denver, Colorado.
In 1996, Kennedy opened a second location in Madison, Wisconsin. The restaurant received a negative review from a local newspaper. Kennedy decided to revamp the business.
In 1997, after turning the store around, a second location was opened in Madison.
In 1998, there were 5 locations. By 2000, there were 17 restaurants.
In 2003, the company name was officially changed to Noodles & Company.
Today, there are nearly 350 Noodles & Company locations in 27 states.
Noodles and Company
Noodles & Company was founded in 1995 by Aaron Kennedy as the Noodle Shop Company. The first restaurant was located in Denver, Colorado.
In 1996, Kennedy opened a second location in Madison, Wisconsin. The restaurant received a negative review from a local newspaper. Kennedy decided to revamp the business.
In 1997, after turning the store around, a second location was opened in Madison.
History
In 1998, there were 5 locations. By 2000, there were 17 restaurants.
In 2003, the company name was officially changed to Noodles & Company.
Today, there are nearly 350 Noodles & Company locations in 27 states.
Hello
I was visiting your Towson location when I noticed that there are no restrooms that I can identify with. Both restrooms are supportive of people who identify as gender neutral. I l don’t. I identify as a woman. I would like to continue to have that option. I have been a woman all of my life and would like my gender supported as well.
Thank You
Just be happy you didn’t have to eat at the lake geneva wi location
I did an order at the meridian Idaho store for the three cheese tortellini and pesto with the cheesy garlic bread. All of the food tasted bad so I called the store up that night. A man answered the phone and I asked to speak to a manager and he said he was a manager. I told him about how the food was and the tortellini was mushy it also made my stomach ache. He said he would give me a full refund and he also told me that the pesto was made without nuts and that’s why it didn’t taste good. So I waited to get my refund and it didn’t come. I called the store back and got a lady and she said she was the manager. She said they didn’t have any mail managers and she could not give me a refund because it had been too long. I do not appreciate being lied to and having food being misrepresented. I will never ever go to one of your restaurants again. If this is how you treat customers you need to rework your whole customer service structure.
My daughter just started working atnoodles and her first paycheck as well as her friends bounced! How does that even happen?
we ordered from the Austin Landing yesterday, Just a FYI for food Allergies. I ordered my son Gluten Free. My son picked up order upon arriving home which we are located 25 minutes from them. He noted two different kinds of noodles in his meal. I called the restaurant to make sure it was made Gluten Free. The girl on other end stated ” Well I cant guarantee its Gluten free” Since my Son is a food allergy and could cost him his life when I order Gluten free and inform them its a allergy . Yes I am expecting its Gluten Free with a Guarantee. After me getting upset she stated it must of got cross contaminated those noddle’s didn’t belong in the dish!!!!!! My son did return item and we received a free dish. They was very polite upon his return there. BUT PLEASE TRAIN YOUR STAFF THAT GLUTEN FREE COULD COST SOMEONE THIER LIFE SO PLEASE PAY ATTENTION. Thank you
No restraint can guarantee that your food is allergen free. Grow up. If you are at risk of dying from eating some where then don’t eat there.
I would like to compliment the service at the Belmar Lakewood location in CO. The manager Jon was incredibly friendly and professional, and the girl taking our order was a great help in choosing what to order as we had never eaten at Noodles before. Our daughter has extensive dietary restrictions, and the kitchen staff prepared our rather complicated order perfectly! Keep up the great work, and we look forward to eating at this establishment again!
I love noodles! But I’m very sad that you changed the Snickerdoodke cookies and packages were switched from Saran Wrap to plastic! The taste is different and sizes are smaller 🙁
We are big fans of your restaurant and enjoy eating there at least 2 times a month if not more. We were recently there and could not find one of our favorite dishes on the menu, to our dismay we were informed that it was no longer on the menu. What??? The dish I am referring to is the green Thai curry with shrimp. Wondering why you would take it off the menu???
Not sure we will be going to diner there as much now . Disappointed!
Nora Casias
I used to work at the Dillon, Colorado location, and I was very unhappy with how the place was run, I was a manager and trying to fix how things were done, but the boss there, Scott Bossert, kept changing things back to his way and not corporates way, even though he agreed to corporate standards. He is not a worthy boss, he threatened to fire me because I wanted to take a vacation on my friends spring break back in Illinois, no one told me that it was blocked time off for managers but yet he threatened to fire me. At one point during the time I was there I felt like he was treating me differently than anyone else, never helped me when it was noticeable that I was struggling, he changed what he did when corporate came to visit to make it seem like he’s suitable for the job. I feel like at some points he even took advantage of me and had me do everything he didn’t want to do but yet tells everyone that he’s doing too much, I never saw him clean anything in the store himself but yet he said he did, when in reality he had others do it while he sat in back. one night I was supposed to come in but I had called out because my car broke down, I love an hour ten away from work and my parents were at work or out of town, he told me I had to get to work anyway even though I had no way of getting to work and he wouldn’t pay for an Uber. the next week I had to call out again, my parents said they didn’t want me to go due to the weather and didn’t want me getting stuck in Dillon and pay for another hotel, while working for this company I got stuck at work several times and told Scott about each time and nothing was said to corporate so I would make a pay check just to pay for a hotel 8 times, and one of those times the hotel room was more expensive than what I made that week. Scott told me I had to come into work, and he would give me a ride home and back to work the next morning, but I closed that night and he opened, I worked a 3:00 shift the next morning which means I would wake up at 4 for a 3:00 shift, so I put my 2 weeks in and said it was final, the next day I find out from a co worker that scott and jack were both talking bad about me behind my back, I can see jack doing it but was surprised to see my BOSS talking bad about me, I am sorry but that is not boss material, so I was tired of more than half the staff acting like we were still in High school, so I wrote a note as to why I was leaving saying I was tired of feeling unwanted at the store and couldn’t stay any longer, so I left my uniform and key on the desk, I know it wasn’t the right way to leave and would never leave like that again, but Scott really needs to know how to be a proper boss, I loved working at the store but that location in general needs a lot of corporate training done to it, send someone from corporate office and get the staff in shape. Apologies for bashing the Dillon store but I have a feeling less people would quit if Scott wasn’t there. Thank you for your time and have a good day.
Well where do I start….First let me tell you that I was a worker of Noodles and Company for almost 3 years and 3 years 10 years ago. Was a extreme team player and worked my butt off. May have been one of the best employees that they have ever had. And got fired for get this…My ex-boss’s lack of communication with her other managers. Noodles usually pays on Monday’s (causing me multiple problems). The Friday before Xmas I was broke, starving and near death. I put my life into the fact that I thought that on Xmas eve, that the banks would be closed. Because of this I was sick and had to take that Saturday off and maybe that Sunday too. I called and there was no problem, the assistant manager excused my absence. And never said anything about me calling for my replacement, since she knew that I was on a shared phone. After this my ex-boss cut me off of the schedule for two weeks. I called her on last Saturday to see when I could come back. She said that I was fired for apparently not calling anyone to replace me for those shifts. So considering what I said before. Why exactly am I fired?….My ex-bosses lack in talking with the other manager to find out why I took those days off. Extremely immoral and wrong behavior on her part. Especially so close to the holidays and in the Winter (the worst time of the year to have to look for a job). Please somebody fire my ex-boss before she ruins any more people’s lives.
I was a recent employee and I was just fired for something I never got talked to about. Never was told I was doing anything wrong.
I just wasted 45 minutes trying to order on line and use the reward code I was given today.
0832557
Nov 23, 2018
$4 off $10 ONLINE ONLY redeemed using redemption code 0832557 at 1002-Lab2 – 1002 (Available)
Rewards: 6 Item: 1
Item Gifted
+Item
Nov 23, 2018
You were gifted: $4 off $10 ONLINE ONLY (Black Friday-Cyber Monday 11-2018)
Rewards: 6 Item: 1
Item Gifted
+Item
Multiple times it made me sign in – the code “expired?
I will never eat at your pos establishment again.
Hello I just started working for this company
was wondering If I stayed for a couple of years or 12 months is there any chance I can move Up in the company so I can Transfer to another Noodles in California?
Today was my first time visiting Noodles and Company. I was greeted courteously as well as when I received my order. I ordered the Penne Rosa with grilled chicken for carry out. While driving I looked in the bag and noticed that the grilled chicken was not included in my order. I went back to the location in Glen Burnie Maryland, received an apology and my order was corrected. No worries everyone makes mistakes. However, when I was waiting for my food, I noticed that none of the employees preparing food were wearing gloves. I also noticed that one employee touched her nose not once but twice. That was an instant turn off for me. This is very unsafe and unsanitary. Employees not using gloves can create all types of health issues for employees. I recommend that gloves be used when handling food for the public for health reasons.
Sharon, the workers can’t wear gloves when working in the kitchen because the heat/fire will melt the gloves onto their skin and cause a horrible burn.
Should the workers in the front wear gloves? Probably. But they probably wouldn’t change gloves and wash their hands often anyway. If you want clean food eat at home.
Thank you.
On the evening of July 28th, my family & I dined in at Noodles & Company. While we waited for our food, I went to use the ladies’ room. I took a few steps in, and promptly slipped on the very wet floor. I hit my elbow, and severely wrenched my knee & hip. After warning my elderly mother-in-law not to go in, I went to the front counter & reported the floor looked as though someone had simply sloshed some mop water around on the floor, and that I had slipped & hurt myself. There was a cursory apology & then “we’ll send someone in. Is there anything else we can do for you.” An employee stopped by the table a few minutes later & said in a rather unfriendly tone, “I’m going to go squeegee that floor for you. But there’s a sign!”, implying it was an imposition to clean up the water, and that somehow it was my own fault for getting injured. Turns out there was a cone warning of a wet floor but it was positioned in front of the men’s restroom. There was not a sign in front of the women’s rest room.
A short time later, the shift manager stopped by our table to ask if there was anything they could do for me other than the ice provided for my elbow. He also took down my name, phone number, and email, telling me that an incident report would be filed and another manager would contact me.
10 days later there has been no contact from anyone at Noodles & Company. The pain in my wrenched knee & hip has continued & gotten worse. The cavalier attitude about the very wet, slippery restroom floor is even more disturbing because it could just as easily have been my mother-in-law, who walks with a cane, who slipped.
To be asked at the time, “Is there anything else we can do for you?” was unhelpful, and the lack of follow-up has left my family and me wondering if Noodles & Company actually cares about their customers.
Just came in for lunch and ordered the new zoodles spicy Korean beef style paid 13 bucks for it and only got 2 bucks worth of food. Disappointed.
We are so sorry Adriana. It seems that perhaps we did not execute your dish correctly. We’d love a chance to make this right, if you are willing to reach out to us?
My husband and I ordered takeout from our local noodles & company as we do about 3 times a month. Before today, I have only had 1 bad experience in the 5+ yrs we’ve been at Noodles.
Last time my soup was forgotten and I didn’t realize until I was home. I called right away and they offered to send me a coupon in the mail for it. It’s been over a month and I haven’t gotten it yet, but I was told last week that they’d look into it. Today, my husband ordered our food the same as he always does, because I usually get the same thing every time.
The cashier, who claims to be the manager, asked if he wanted the small soup for $1.75 as a side to my noodles or the large $5 one. He ordered the small. Once I was home I realized the overcharged item and called the store right away. The manager answered the phone and I explained the situation and she started off rude right away stating that she took the order and that she explained it very clearly to my husband.
I questioned her about the use of the word small when it should have been side. It really doesn’t matter because he ordered the $1.75 option. The manager continued to be rude and saying she did everything right and we did everything wrong. At this point I’m irritated but never raised my voice.
She overspoke me when I tried to find a solution. I thanked her for her time and told her that I’d be calling someone else to see if this can be resolved, to which she quickly squawked, I’ll be here all day.
I can’t foresee ever eating at that location again because of this managers customer service and it’s unfortunate because we do come here often. Thank you for all the great years of excellent food.
Rachel – We are so sorry to hear about this experience. By no means is this the impression that we want to leave with you or any of our guests. We’d really value the opportunity to address this with the location you visited and ensure that our guest care is up to par. If you are willing to, we’d love the chance to connect offline; http ://bit.ly/2b8qFKg, here.
I am a kindergarten teacher at Sunrise Christian Academy in Wichita, Kansas. Today we took our final field trip of the school year to Build A Bear workshop and then to Noodles & Company for lunch. I have been doing this same field trip along with two other teachers for many years nows but this was our first time having lunch at Noodles & Company on North Rock Road. We had all our lunches preorded and were beyond excited when we arrived at the restaurant to have all 30+ lunches on the tables AND a very special rice crispy “bar” set up with frosting, sprinkles, and candy for the kids to enjoy!!! Our service was fantastic! The food was fantastic! The customer service was so welcoming!! We will plan this location every year. THANK YOU to all the staff and especially Anthony Gonzalez for a special, fun experience at your restaurant today!!
I want to add to my previous complain that I was the AGM on this store all this time and I go plants off PTO hours and personal days so I had the hours to get .
My name is Yeniley Menendez I worked for Noodles and Company at Oshkosh WI since December 2015 until April 6 of 2018 a quit about a week ago because I had to move back to Miami FL for family problems . Today is pay day and I didn’t got the correct amount I had a PTO day for a Friday the 30 of March that was not denied in the sistem when I requested it and I did not got paid for it in this my last pay check I have reach since this morning the GM of the store Patrick O’Neil and the Area Manager Dereck and have not been contacted yet nither given and answer I have the right to get paid because is my hours that I earn . Is suppose to be 8 hours .
I’m concern because it looks like out of revenge there are not answering me . Sincerely hope that’s not the case and payroll department adjust this cituation .
I started working for this non-appreciative company a few years back, during that time I had multiple problems with getting paid the correct amount of money that I was owed for work rendered! I busted my a**, starting out as a grill cook and working my way to shift manager, in less than two months, that means I trained every position in the restaurant in less than two months! During that time I lead my district and positive customer feedback, on the surveys! I honestly believe I was single-handedly responsible for building a strong local lunchtime clientele base, which turned this company a decent profit! I apparently was so successful at my job skill, that noodles and company made me a hospitality specialist/trainer for opening new restaurants! I was promised a better position with the company considering I had 30+ years bar and restaurant experience, extending from my ownership of my own restaurants/food trucks! During the years that I waited, and waited, and waited for a “Management position”, to open…… I witnessed a string of underqualified “good looking“, little girls ranging from 18 to their early 20s being advanced into the position that I was overqualified for! I finally had run my course with noodles and company, as far as the empty promises of better employment went! It became painfully obvious to me that noodles and company had become too comfortable with an employee like myself who was doing three employees worth of work, for the price of one! Well played noodles and company! My problem isn’t with all of the things that I mention the Sphar, my major problem today is that when I went to apply for my PTO “paid time off“, that I earned, and I am stressing the word “earned“, noodles and company refused to pay me for the 7.48 hours that I had acXXXXulated because they do not pay out under eight hours, which means they kept my measly hundred and something dollars !!! This is the most disgraceful exercise in corporate/employee f**k f**k games! You cheap motherf-ers keep your 7+ hours worth of PTO, and in the meantime I will make sure that everyone that I come in contact with in the city of Columbus Ohio knows how dirty, how discriminatory, and how rude you are to your workers! I could count the number of ethnic managers you have in this whole district on one hand, but the number of good looking young white girls supersede any other demographic In your company! You have f-ed me for the last time and I will, and I mean “will” be seeing you guys in court real soon!
So lets start off by mentioning I submitted an online order #90501652. I have never had noodles & company before so my first time coming in, expectations were high. I was greeted by Marilee at the 3119 Crooks Rd. in Troy MI location. I printed out a copy of my online order receipt & gave it to Marilee when picking up my order. The paper was shoved back in my face and she told me she didn’t know how to look up an order number then asking for the name it was left under. I informed her I wasn’t sure whose name was put down but knew a couple of the items that were ordered. So to pick up my order we went through orders until something sounded familiar to me… a little irritated already she asked for payment & cashed out my order. After cashing me out she mentions oh yeah by the way whatever you ordered with no spice (chicken pad thai), might not be optional due to the sauce they use. So after waiting 5-10 minutes for my order, (which should have already been ready in regards to the pickup time I was given), I had to call out to the manager to ask if she could check on my food that was supposed to be ready 15 minutes ago. The manager grabs an overly stuffed bag & places it in my arm… because I already had a soda in my other hand I asked if she could find a bigger bag or something with handles I could actually carry. She comes back with a bigger bag and instead of switching out all the items, she places one bag inside of the other. Walking out the bag was tipping over repeatedly, luckily nothing spilled… I get back to the office open up my order (chicken pad thai) and the noodles are completely dry.. I get the whole no spice, no sauce… but really? It was so unappetizing I ended up throwing out a regular bowl I spent $10 on. I am not pleased with the service I got or the food itself. Two thumbs down!
To whom it may concern,
I am writing you today to explain the extremely poor customer service I encountered at Noodles and Company at the 2725 W. Oklahoma Ave, Milwaukee, WI location. I placed an order online for two entrees, a baguette and a side salad. When I got home I realized that the side salad was missing so I called to let them know and politely ask how I could get my money back for the missing item. It wasn’t a big deal at this point, mistakes happen, but the woman who answered the phone was extremely rude to me. I did not receive an apology, instead I was told that I was wrong and that she knew she put it in there. Then she proceeded to act like I was in the wrong for trying to get my money back. She said “Are you serious, for a $1.50 Caesar salad?” I know $1.50 isn’t much money, I just expect that when I spend money of any amount that I will get what I paid for and I also don’t expect someone to be so condescending to me for simply asking for money back on something I never received. She then told me I had to come back to get the $1.50, which is fine, but I had already driven all the way home and I couldn’t come straight back. So then she proceeded to ask me in a very loud, rude voice “When are you coming back then? Today? In a week? In 20 years?” I have worked in customer service before so I know that this is absolutely NOT the way you deal with customers. Again, I understand that a $1.50 side salad is not very important, but it’s the way that this situation was handled that made me feel the need to let you know how poorly this establishment is being run. I know that if this were my business, I would want to know that my customers were being treated this poorly. I have always loved Noodles and Company, but I don’t think I will be returning to this location if this is how I am going to be treated. I wish I would have gotten the name of the woman I talked to, but I can tell you that I spoke with her at 6:13 PM on Thursday, December 28th if that helps you identify who she is.
Thank you,
Dustin
Tried a Noodles & Co. for the first time today – 333 North Main Street, West Hartford, CT location. Food was fine, but the reason for this comment is to compliment you on the day shift manager, Joseph O’Hagan. He went out of his way to be courteous and helpful and allowed his delightful personality to shine through what is usually a mundane ordering process. One of the folks I had lunch with lives far out of state and Mr. O’Hagan kindly lowered the music in the store for us, so we (of an age) could better hear one another. We sat in the restaurant for over 2 hours and had a wonderful time, certainly enabled and supported by Mr. O’Hagan. He told us he comes in early (3 hours early tomorrow) to deal with store maintenance and changing light bulbs. That is dedication. In a world where so many simply go through the motions and through their body language tell the world they would rather be anywhere else than where they are, Mr. O’Hagan stands out as a terrific employee. Were I in retail, or any other demanding business, I would hire this man immediately. (I am mostly retired and work as an adjunct instructor, but retired from a heavily sales oriented industry that demanded attention to detail and to customer service.)
I look forward to visiting Noodles & Co. again, at this location.
Was just hung up when I tried to problem solve with an employee as to why the app does not allow you to choose between feta cheese and Parmesan cheese when ordering Penne Rosa.
I even put No Feta Cheese in the special instructions, which he claimed not to see.
And the other two times when I called an order in??? Still feta cheese. No other Noodles location seems to have this problem.
Also, he said the app lets you differentiate between to two cheeses- it does not.
So obviously customer service means nothing to the Noodels Merrifield on Strawberry Lane in Virginia.
BTW when I called back to try and problem solve with a manager, no one will answer. I have called repeatedly. Nope, no one will answer.
Think I will head on over to Yelp and Falls Church City Restaurant Guide, because how many other people do they treat like this!!!!
I went to the location in East Madison Wisconsin. A week later I’m doing my checkbook and see i was charged 50.09???? My meal was like 8.00..i have called the location 4 times to request it to be looked into and refunded. After the 5th call they gave me the phone # to their general manager, Chuck. I have called him and left 3 messages and still NO response at all. $50.00 is alot to overcharge someone. Horrible horrible customer servi,e seeing that I have called a total of 8 times with absolutely 0 help…
I was at the noodles at Wauwatosa village in Wisconsin and the worker who was taking my order yelled at my friends to leave while they were waiting for me, because they were laughing too loud. She rudely said to leave or she’ll call the cops, when they said sorry and that they were waiting for me, she said she “didn’t care get out”. She was short with a short black haircut and I think she was the manager. Either way she was extremely rude even when my friends tried to apologize.
I have to tell about a young Manager at my nearest noodles and company .In Greenwood Indiana . His name is Michael .. And he is so professional .We eat there a lot ..He treats all his Guest with such Up beat and positivity .. It makes you want to come back again and again . Wish more young people had his panache !! Guess he was just raised right.. He just makes the experience a nice one ,like you’re in a fancy restaurant …He goes by tables asking how’s the food ? Can I get you anything .. It’s not just us he treats so well .. it’s everyone that comes through his doors .. Hats off to who ever hired such a gem of a young man.. plus he easy on the eyes .. Always clean cut . Nice smile .. Thank you noodles & company.. Because this is as close to fastfood as I can eat .And the Food is always fresh and delicious.. Thank you Anne Sweeney
I have been a customer of your Southington, Ct location for over a year. On my recent visits they have made errors in my order. The previous time I was there I mentioned it to the man who took my order, they had put beef in my Korean noodles when I had asked for pork. He then put my order together. When I got home, I found that there was no meat at all in the dish.
Today I returned to the restaurant and tried to explain the problem to the same person. He refused to take my order saying “your trying to scam us,” and told me to leave or he was going to call the police. Rather than argue with him as I had my 18 month old grandson in the car with me, I left.
I am a retired Army Officer, sports official and am a good customer. I shall never return to this location again. I previously had nothing but good interactions with your staff, this however was very insulting and completely unforgivable. This “Owner” needs to be taught proper customer relations. I am not a scammer, did not ask for anything except to make sure my order was correct. Very disappointed!!!
I had went to the location in Thornton and I visit Noodles and Company often. I use the app to order and pay to pick up which is very helpful. I went to take my family for dinner at the Thornton location and my go dish is Penne Rosa, and they told me they ran out of Penne noodles and I said okay that’s fine whatever noodles you have then. I wanted to order cheesy bread and the cashier said we are out of cheesy bread and I said okay then never mind we will do the pot stickers and he said we ran out of pot stickers. At that point nothing was available for my family to eat so we had to leave and go to the next door restaurant. Not only was I upset and disappointed but the amount of others leaving right behind me was not any concern when we ask the manager what was going on and he said he had nothing to do with it. It was a complete shame and frustrating when that’s your go to place to eat and the experience is garbage.
So, my son Josh works (worked?) at the Noodles & Company at 5216 Arrowhead Pkwy in Sioux Falls and just came home early today. He was extremely agitated & distressed because he told me that, while he was at the sautee station, he overheard one of his co-workers (Jack Johnson), who was at the noodle station, say, “I f*cked that girl” (in a loud-enough voice to be overheard) as the girl in question was at the cash register placing an order. My son, not to let something like that go unchallenged, became very irate with Jack and, again, loudly enough to be overheard, told Jack not to use that kind of language in front of the girl. Josh admits that he used the wrong kind of language when he was DEFENDING THE CUSTOMER from Jack Johnson’s gutter-comment.
That brings us up to now. I called the Noodles & Company to verify if what my son had told me was true. A girl (I didn’t catch her name) answered my call & I asked to speak to a manager. She didn’t place me on hold, instead simply setting the phone down. This enabled me to hear most of her conversation. I heard her ask about the manager & repeat back to someone else that they were both outside (why would both managers be outside during their shift?). She then told someone my name, as I must have come over their caller ID. The rest of the conversation was somewhat garbled, but the line was soon disconnected.
Obviously knowing that she had hung up on me, I called again, and this time a man who identified himself as “Matthew” picked up my call, gave the full spiel stating it was Noodles & Company and their full location, and how could he help me? I asked if hanging up the phone was how they handled difficult calls? He blustered something unintelligible at me and I told him that I overhear the prior girl giving someone my name, so I knew that HE knew who I was, and asked again if hanging up on someone is how they handled things there at Noodles & Company. He told me he was just going to hang up again and that’s what he promptly did.
Wow.
So, Noodles & Company doesn’t seem to care about the language of their employees while on duty, or at least local management does nothing about the likes of Jack Johnson who makes comments in extremely poor taste while on duty. Yeah, my son should be reprimanded for what he said, but why would local management allow someone like Jack Johnson say what he did about one of the customers? Any good business comes down to it’s local management. And THAT’S what management at that location does? Hangs up on someone calling to ask a question? Perhaps Regional Management & Corporate needs to hear about this. What do you think?
Shared this with a local Noodles in Omaha, NE. “I will start by saying that typically, the food that I order from here is delicious on a regular basis. However, there is room for improvement. I usually only ever order pot stickers. My request when ordering is no crushed red peppers in the dipping sauce, and that the grill is scraped off of all the leftover grease prior to cooking my food. This should just be a common practice. Today I ordered my usual, the gal taking my order added onto the ticket to clean the grill, and unfortunately, when I got to work and went to eat, I noticed that it either hadn’t been done or was not done thoroughly. The reason I have them do it is because the black tarry substance that comes off the grill and goes onto the food, A: is really just gross, and B: makes the food taste horrible. I don’t want anything given to me based on these comments, and I’m not looking for a refund or a new order. But I do challenge you and your staff to taste some of the food that comes off the grill that has that disgusting tarry substance on it & tell me what you think. I am positive that no one would like that bitter, trashy taste of tar/grease on their food. Would you serve it to the CEO of Noodles & Company that way? It shouldn’t be served to everyday customers that way either.”
I have been working at Noodles and Company for over 3 weeks and have not received a single paycheck. I was supposed to be paid over $350 on Monday, and I am very concerned about my missing money. I have called and emailed the payroll department multiple times every day this week, and still have not heard a response. Every time I call, my call goes to voicemail. To anyone in the Noodles corporate hierarchy who may see this: PLEASE look into this IMMEDIATELY and allow me to receive my missing money.
They did me the same way I worked for a whole three weeks and Monday was payday I still have not received my paycheck yet it is now Friday like they don’t understand people need their money
I am very disappointed in the removal of your Tuscan Fresca. I have a child who absolutely loves coming to your restaurants and I always felt good about going because I knew I could order a healthy option that included all the tastes that I enjoy. I have been coming to noodles since the beginning and have ordered the Tuscan Fresca and in the past the pasta Fresca since you all opened. I came in last week to find out it no longer exists and has been replaced by an option of two choices that don’t even come close to the recipe that I enjoyed. I have asked if they could just make it anyway since the ingredients are simple but not putting customer service first I simple got a blank stared employee who just said no. It can’t be that difficult and your policy states love it or we will replace it with something you do enjoy. I don’t even want to come here anymore as there no other choices that not only have a fantastic flavor but also a healthier option. I love your mac n cheese but that is far from healthy. I understand menus change but no reason to not make something that you have clearly had for many years at the request of your patrons. It’s not just me. I have heard from MANY others that that was their favorite and are really sad it’s gone. Please either add it as an option OR educate your employees to provide amazing customer service and create it anyway. It’s not like I am asking you to make a dish you all have need carried or made before.
Thank you for your time, I really hope you take this request into consideration.
Sincerely,
A sad and disappointed momma
BEYOND SPEECHLESS… I have been a Noodles customer for years. The Rochester, MN North store needs customer service training! I know lunchtime can be extremely busy, however this does not negate expectations by customers when they frequent this establishment. I try to make it easy by placing to-go orders online. Your phone IVR advises to go online for pick-up orders, but why if they are always wrong! My lunch online order was incorrect for the second time in a row! I called immediately & spoke with Bob the manager. I explained to Bob the error & frustration in this repeat issue. I asked if calling instead of online was better & he said, “No” the mistake would still happen. I asked how do we keep this happening? Bob responded, “It was just a silly mistake that was made….” and “Is that the ONLY thing that was wrong?” I’m speechless Bob took this so lightly. As a consumer, I do not in the least bit. I said I would return the meal this evening for the correct order. Bob said he would remake it for free when I came in. What is Bob’s definition of free? I already paid, it’s not free. It’s not about money, it’s about errors being made & bad customer service. How does he know someone is not allergic to the items placed in the meal that was made incorrectly? I don’t find that “silly” at all!
Very Disappointed……
Trash employees hired by trash company owners’s serving trash food, going out of business soon.
So one of your employees refused to cook for a law enforcement officer. If this is the quality of your employees and corporate values, then sorry I will not be a customer.
I have frequented your stores in the midwest numerous times in my travels as a law enforcement industry representative, never again. If the actions of these marginal employees represent corporate training I hope local stores know to call ghost busters instead of law enforcement the next time an incident happens at their store.
I will make it a point to ensure that the many members of the law enforcement community I deal with, the people that sometimes risk their lives to serve you, know the apparent lack of corporate concern with the training/actions of their employees.
You’ve had time to “investigate” the horrendous treatment of an Alexandria, Va police officer by one of your employees. If you do not terminate the responsible employee and send the message that this type of behavior will not be tolerated you may expect that I will make a point to encourage my friends and family to never eat at any of your restaurants.
Please respond to this email with action taken and not a dodge of “looking into the matter.”
Between the recent data breach, and now your inadequate response to the Alexandria restaurant’s failure to serve a uniformed officer, I can’t visit the your restaurants again. I count several Fairfax County officers among my friends, including one who regularly stopped at this particular restaurant. Supposedly local management was going to install a police-supportive message on the building (it wasn’t there yesterday). There is no indication the offending employee was terminated. My LEO friends won’t go back, either out of principle or because they don’t know if the offending cook was let go, and are justifiably worried what might end up in their food.
You’ve closed multiple locations around my office, and I’m willing to bet than unless your corporate culture changes and you set an example, that the Alexandria store and others in the area will suffer due to the coverage of this event in the press. One could hope this location doesn’t experience a robbery or other issue requiring assistance in the near future. The first responders will still come, because they’ll do their job, and maybe your snickering workers may realize their idiocy.
You won’t serve the officer. You won’t get any of my or my friends business.
I recently read through new media that a police officer was refused service at an Alexandria Noodle & Company store. The company response was good albeit very generic, so I will follow up to see what remedy Corporate decides to impose on the rude and discriminatory employees (in particular the cook). My family, friends and I enjoy frequenting Noodles & Company and hope we don’t have to add it to the ever increasing “no go” list of anti-American/pro-progressive businesses whose political ideological viewpoint trumps good and true business practice based on neutrality and superior product and service.
ALEXANDRIA, Va. – An Alexandria police officer was denied service after a chef refused to cook for an officer in uniform.
At around 6:30 p.m. Monday evening, a female officer in full uniform walked into the Noodles & Company on Duke St. in Alexandria when she was refused service while waiting in line, according to officials. The cook at the restaurant came out of the kitchen, walked to the cashier and said something in the lines of “you are going to have to take me off the line, because I am not serving that.” The cashier and the cook then exchanged a few words and started laughing at the officer. The officer decided to leave the restaurant when she realized what was happening, called her supervisor.
your company has lost my family and everyone we know business.
I’d like to share my very positive experiences! Ronikka is always doing her best to make everything right with customers from checking in throughtout the meal and to great customer service! She is always so helpful and sweet!
Today my mom and I went to go eat there and I ordered what I thought was what I usually order spicy peanut tai, however it wasn’t it was replaced by another dish. I was very confused when I got it and Ronikka notice all the way from behind the register and came over to make sure everything was ok, she suggested some other meals and was so kind and helpful! I’m beyond pleased with her service and hope she gets promoted and or rewarded!
O’Fallon IL 62269 Noodles & Company
I was recently at a noodles in St Paul, MN. A few hours after eating I became violently ill with severe food poisoning. I have been down for 3 days now. I contacted the store manager just to inform them and warn them if others were to get sick. She was nice at first but then got very defensive not caring about the problem at all. I will never eat there again!
I would like to compliment you on the excellent experience my family had at your College Park Maryland restaurant on Sunday May 15. I arrived 15 minutes early for a family lunch and was shown a table for five. Since it was before noon the restaurant was not very busy. Near the table I selected there was an employee having an early lunch. He looked up and asked if he could get me anything and I said I didn’t want to interupt his lunch. Nontheless he continued to offer his help. Since he was obviously doing some sort of paperwork in addition to eating I again declined. Turns out he was Troy Cowan, your manager. I complimented him on his devotion to customer service and how it had improved throughout the commercial world over the past decade, with him being a good example. I should know since my career took me to 36 states and a dozen foreign countries. That translates into hundreds of meals on the road!
Whoever hired Troy must have seen the same qualities in Troy as I and they should be complimented as should he. Hopefully they will both find their way up your corporate ladder.
P.S. The food was as good as the service.
My husband and I just went to Noodles and Company located on 303 16th Street, Suite 150 Denver, CO 80202 for a lunch break during work. Apparently there were serious problems with this location today. Everything went wrong there. When we placed our order at 11:41PM today, we were not told that there were problems in the kitchen. The entire staff had attitude problems, whining, moaning, complaining, and making loud noises when collecting dishes in front of customers. No one was happy or wanted to serve customers today.
We ordered a grilled caesar salad, side chicken soup, and a regular size chicken noodle soup. After 20 minutes of ordering and sitting down at a table, I finally got my salad, but no utensils to eat with. I pointed that out to the server, but she was too busy delivering food to other customers. Therefore, I went to the cashier and asked for my own utensils after noticing that it may be a while before she can get to me. At 12:30PM, which is 50 minutes after we’ve place our order, we still have not received our soups. We were able to flag down a server and asked her to check on our order. She came back and asked if we wanted it to go instead; without even confirming if and when we will receive our order. At this point, we just wanted a refund for the two soups that we did not receive. She took my receipt and came back and gave me a full refund. That was not what I asked for. I simply wanted a refund for the food that I did not receive after an hour of waiting. It would have been nice if customers were notified and made aware that their were problems in the kitchen so we can decide if we wanted to wait or have lunch elsewhere. Besides myself, there were so many angry and upset customers. Hopefully you guys can get issues resolved because after such a horrible experience, I will not be back to this location again.
Noodles is by far the worst place I have ever worked. The management and the workers are rude; on my first day I was yelled at for not knowing how to perform a task that I had not been taught. I had been scheduled to work TWICE in one day. As a high school student, this is not acceptable. I remember one of my first days working there I was shoved into the back to do dishes. I didn’t have a problem doing dishes, but I did dishes for 3 hours straight.; from the moment I walked in to the time I left. I had burnt my hands multiple times from both the scorching water and the hot plates and bowls. I worked there for almost 2 months before I couldn’t handle it anymore. I still haven’t received any payment for the time I spent working. I expected more from my experience at Noodles.
We decided to order out as it was the night before Thanksgiving & we were busy preparing everything. It turned out to be a BIG mistake & HUGE inconvience. We ordered online which was very easy, but when my husband returned about 20minutes later with our food, it was the wrong order. I called & they said they would fix another order. My husband had to go out again & return the wrong order & pick up the correct order. He was never offered an apology for his inconvience. Then when we began to eat, we realized there was no chicken, which I had paid for, on the chicken Caesar salad!!! I called & asked if there was something they could send us for our time & inconvience, he took my name & address & I NEVER received a thing!! After the holiday I went on the Noodles & Company website, “how are we doing” page & wrote my complaint. I have NEVER heard back from that email either, which really tells me that your customer service really STINKS!! At first, I thought that I would probably not ever visit the Lake In The Hills location again, but now with the terrible customer service I really don’t think I’ll be visiting any of the Noodles & Company locations.
Sincerely,
Michelle Blazina-Baker
Went to Noodles tonight with my son. He loves your Mac and Cheese. He had an email for a free small with a regular purchase. The size of the small is not the regular size small that we get often. If you are going to do a promo, don’t cheap out or don’t bother. I have to find something else for my other son to eat.
Denise
On Sunday November 2, 2014 while visiting Lawernce Kansas we came across your restaurant on Mass street. My girl friend ordered the Alfredo. I noticed she was pushing the chicken from the Alfredo aside and when I asked her what was wrong she showed me that all the pieces of chicken were raw and pink inside. I took all but one of the pieces up to the counter and the girl said they would bring us more chicken, ( what about the noodles that were tainted by the raw chicken?) Thinking they would bring a whole new order of Alfredo we were shocked when she delivered a piece of chicken that was pounded down to about a quarter of an inch thick and cooked so long it was a dark brown. This was inedible. I have pictures on my cell phone of the undercooked chicken and the overcooked piece of leather that they tried to feed us. We purchased a total of $24 of food and it was terrible. I complained on the Noodles web site and have heard nothing. We then walked back to the historic Eldridge Motel where we were staying and looked at their menu. To our surprise they had Mac and Cheese listed as a side order for $5. We ordered two of them. It was the best Mac and Cheese we have had in years, topped with real bacon and fresh tomatoes…yummy and for $10. I will never go back to Noodles. It seems there was no manager in charge, it looked like a bunch of high school kids were running the place. The food took 20 minutes to get and it was awful. The floor was dirty with pieces of pasta laying around and this was at 5:00 PM. I complained on there website and no body contacted me despite leaving an email address and phone number.
I read your complaint and must say my experience was not great either. My second visit to the same location and when I notice that no one is sending a reply out to customers is a very big concern. It seems that the company is not too concerned about bad reviews or possibly losing business based on these complaints. As a former manager who has dealt with issues in the area of customer service I agree that the locations seems to be run by young people who lack skills or even care about the customers. This is a very bad idea! When a company allows children to ruin a reputation consistently only leads to the a company losing business and eventually closing. In this day and time there are too many other places people can go to spend their hard earn money and when service is bad like this people will stop coming. I hope that someone will reach out to all of the people on this site and offer some reasonable explanation and compensation for time and experience. I understand the issue of unclean dishes as well because mine was not clean on the bottom and with all employees on the front who is washing dishes?
The Kentland’s location in Gaithersburg MD is convenient and clean. Above all, The staff is courteous and professional; they go above and beyond the call of duty to make customers feel welcomed. I especially want to thank “Shelby” for encouraging me to visit Noodles and Company. I was a regular customer at Cosi’s restaurant and it was suddenly sold. Shelby was a cashier at the restaurant and suggested I visit Noodles and Company, because she is a happy employee she mentioned how inexpensive the cost and how great the food tasted. After about a month of missing Shelby’s warm welcome, I decided to try Noodles and Company. Honestly, the food is the best fast food I’ve ever eaten in my life and I faithfully dine at the Germantown or Kentland’s location twice a day (lunch and dinner). In addition, there are many tasty selections to choose from which are low calorie and low saturated fat. I’ve lost 10 unwanted pounds in one month! I also want to give a shout out to Trystan who always takes the time out to great me with a gorgeous smile. David deserves a shout out because he is humble and extremely polite. There is one other gentleman who deserves a shout out, but I don’t know his name. Although, the staff encounters me twice a day 7 days a week, they still greet me as if I’m a celebrity! The CEO knew what he was doing when he started up this restaurant! I’m very impressed and pleased! Almost forgot, my 6 year old loves the meatballs!
I am writing regarding an incident that occurred at the location in Arlington, VA. My family and I all went there for dinner. We ordered 3 pad thai and some other dishes as well. 3 dishes arrived at the table, leaving out 2 pad thais for my husband and I. We waited for 20 minutes. The what seemed to be the manager came over and demanded a receipt because we asked where our meal was and took the receipt and didn’t believe us. I had to go to the register to ask for my meal and they handed it to me. Then she got upset and took the plate from me and told me that she would bring it to the table. This was the worst customer service. The cashier was nice and the server as well.
To whom it may concern,
I just wanted to voice my concern regarding an incident that occurred at your Burlington, MA location on 08/19/14 at approximately 1pm. The manager at this location was extremely rude and inappropriate. My colleague and I were coming from a neighboring restaurant at the time and seated in the patio area, instead of approaching as politely to ask us whether we were planning on buying anything at the establishment (which we WERE at the time), upon seeing our food, he loudly started asking us why we exactly we were seated in the patio “it was not Qdoba”, and that we need to leave immediately. Now I understand that business is business and perhaps we should have entered the restaurant first, purchased our food “to go”, and then sat at the patio, but the way this manager treated us, even if we weren’t going to purchase anything, was beyond inhumane. He raised his voice at us and repeatedly yelled “you need to hurry up and leave immediately!” while hovering over us and pointing his hand as if he were reprimanding some kind of animal (all this while in front of other customers). As a matter of fact, it truly was reminiscent of a person chastising an animal. My colleague and I, in horror at the treatment we were receiving, quickly packed up our stuff and left, vowing to never be a “Noodles and Company” customer ever again! Furthermore, another couple seated next to us, equally shocked at the manager’s actions, stated that “we did not deserve to be treated that way”, and I’m sure they eventually left as well. I have never in my life been treated so poorly and felt like a second class citizen. Now, I’m not sure what it was about us that drove him to this reaction, maybe it is because of how we looked, maybe it is because my colleague and I are minorities (we actually happen to be 2 senior scientists at a neighboring biotech company), we don’t know. Nonetheless, a little kindness and customer service goes a long way. Now this review may not mean anything to you, but I plead that if anything can come out of this review, let it be your providing proper training in “customer service and hospitality” to your employees, -seeing as how you’ve already lost the business of my friend and I, our coworkers, friends, and family members.
Sincerely,
Concerned ex-customer.
I read online how employees are treated so fairly. Really? That has not been what I have seen. From general manager lying about who she was to a termination of an assistant manager without physical evidence. To letting employees gang up tell lies about people not do there jobs and blame it on others. No fair treatment? Your lucky your company hasn’t been sued! Or with your practices maybe you have a lot. Sad Sad Sad I will tell everyone I know never to eat at your stores because you company treats employees like dirt.
M Welch
I’m not sure this is where I want to post complaint about noodles and company but I am furious. I ordered a chicken soup with gluten free noodles. I do not have celiac disease but have taken tests due to digestive issues and they found my system is gluten sensitive. So what that means is my body cannot tolerate gluten and it reacts by severe cramping and bleeding. So I ordered my soup and trusted that the noodles were gluten. As I was eating it I thought the noodles seemed soggy and after eating a little more realized they weren’t gluten free. By this time ( and my body doesn’t need much to react) I stopped eating the soup but was too late. I was up half the night cramping and bloated. I just want corporate to know that it is not ok for their company to make that kind of mistake. It was horrible, I suffer from a chronic illness and eating gluten messes with my health. It is NEVER something to take lightly and if anybody is gluten free I would be extra careful with your order at noodles and company
I recently moved to Denver, Co and was new to the Hampden Area. I go to Noodles & CO all the time because your food is so fresh, and a wide variety of options. I decided to check out the location nearest my house (6300 E Hampden Ave Denver, CO) for lunch today. It was around 2 p.m. on a beautiful Wednesday, so there was not much business. I was greeted promptly by a very friendly cashier and even told about your new menu items which she spoke highly of. I decided to go with my usual because my heart was set in your steak stroganoff but I will definitely be back for your asparagus and chicken dish. The manager brought my food out promptly, asked me if I was doing alright and how everything was. Before I knew it the cashier was bring me a box and asking if I would like my drink to go. This was the best experience I have had at one of your locations and because of that I will be visiting more frequently.
Great job all around today! (I think their names were Beatrice & LeAnne?)
Thanks!
Carrie B
I will never enter a noodles again. My family visits on average about 3 times a week. A couple of weeks ago we were on vacation visiting family in Greenville N.C. and saw u had recently opened a store there, so we took our entire family for dinner bragging about noodles. I was so embarrassed! We r a god fearing and loving Christian family. I know the morally challenged also need to work and earn a living. I don’t frequent restaurants who employ homos cooking food(its a known fact that queers r a leading carrier of aids) but as long as they are cashiers I have no problem. My problem w/ the Greenville store was 2 girls (1 being a shift super. and the other a cashier) were all over each other, flirting and petting and being disgusting. I try to teach my children moral values and ethical behaviors and was so embarrassed by these two individuals, i will not go back! If it was unnoticeable would been one thing. I wouldn’t have noticed but my son heard 2 guys talking in the booth behind us about them, and then I had to explain about morally corrupt people and their pervrted ways. DIsgusting! Wont be going back
My son worked for the Mankato, Mn location and his General Mgr. named CHRIS would not allow him to leave the line when he was SEVERELY burned on his forearm while preparing food for customers. He was told that it was far too busy to leave the line and he had better not go. According to my son, she was unconcerned with the burn he had received. He had to be treated for second degree burns and has a permanent mark. I do not live in the state, so I only became aware of this recently. I would appreciate you looking into this ASAP. I can be reached at my email address as listed. I do plan on calling your corporate office as well.
Had dinner at your Vienna, Va. restaurant. Would like to commend the manager, Andre: Clean cut, respectful, attentive (clearing tables, working the counter, etc.) and bright. Take care of him. He is an asset to your business.
Barry Stebbing
12-24-13
Hello, my name is Bryan P. your former employee as of yesterday from the Hamilton Town Center Location. I’m sitting here writing you this message starring at my Christmas tree wondering which presents of my daughters to not give away and to return. I find your company’s decision to fire me two days before Christmas sad and unprofessional. I had no previous write-ups and no verbal warnings before I was let go, I was never even offered a chance to explain myself. I consider myself a hard worker and I did everything I could on a daily basis to make the restaurant successful. Justin Charles the general manager who had me fired cannot do his job. He is late every other day, has NO leadership skills and is just an all around a very lazy employee. He makes a working atmosphere based on him being lazy and making some people work harder just because he himself is too lazy to do his job. I asked a couple of weeks ago to be moved to another location to get away from these issues. I could not fully explain my reasoning in which I wanted to be moved to another location in fear Ben White the area manager would have me fired, as Justin and Ben are very close friends. I’m the third person who asked to be moved to another location for the exact same reasons, the other two employees being Zack H. and Jack R. who are now located in the Castleton location. I was let go for coming in late and supposedly altering my time. Justin just gave away ten hours on multiple employees’ checks, Jack R. from Castleton being one of them. I could make a list of things that Justin should have been fired for and nothing was done. I make one error, my first error and I’m terminated immediately. I fell as if my termination had nothing to do with me personally and more of an act of desperation of a man who is in fear of losing his job himself.
Noodles is a fairly new concept and that’s what drew me to be employed, but if you plan on running your business by punishing those people who work hard every day and rewarding those who are lazy but are simply friends with the right people I find it hard to believe you will last very long.
Merry Christmas,
Bryan P.
I need someone to contact me ASAP about the noodles in the Hampton village shopping ctr. in St. Louis Mo. 63109
I refuse to put up with their indignant employee’s or manager. .0.
My husband & I have been registered to receive your birthday gift certificate since 2010. Karl continues to get his (via email), but I have apparently been dropped off your list. I wasn’t sent one last year, and I wish to have it in time for my B-day this year (August 19). PLEASE let me know if you are able to restore my name and info in time to use your gift certificate so I can once again celebrate my birthday at your restaurant in San Diego.
Thank you very much,
Georgina (Gina) Renz
I would to file a complaint in regard to your store located at: 75th Street, Woodridge, IL. I just sat and watched a worker mock me while I waited for my food. She was unaware that I could hear everything she was saying and could see her repeatedly mocking me. She was of Hispanic or Indian decent. Incident occurred at 8:45pm on Sat 08/03/13.
The incident left me feeling very angry and disgusted with the lack of professionalism at this location. I don’t plan on ever going back to this location because of this incident.
Regards,
Paul Piloni