Napa Auto Parts Corporate Office - Corporate Office HQ

Napa Auto Parts Corporate Office

How would you rate your experience with Napa Auto Parts ?

[Total: 49    Average: 2.1/5]

Napa Auto Parts Corporate Office Address

National Automotive Parts Association, Inc.
2999 Wildwood Parkway
Atlanta, Georgia 30339

Contact Napa Auto Parts

Phone Number: (770) 953-1700
Fax Number: (770) 956-2212
Website: http://www.napaonline.com/napa/en/
Email: Email Napa Auto Parts

Napa Auto Parts Facts

Founder: Automotive retailer cooperative
Date Founded: 1925
Founding Location: Detroit, Michigan
Number of Employees: 12500

Napa Auto Parts Executives

CEO: Paul Donahue
CFO: Carol Yancey
COO: Scott Sonnemaker

Napa Auto Parts History

Napa auto parts logo

Founded in 1925 in Detroit, Michigan, National Automotive Parts Association, known to most simply as Napa, is a retailers’ cooperative which distributes automotive parts, accessories, and service items in the U.S. and Canada. Napa Auto Parts operates as a subsidiary of Genuine Parts Company, which purchased Napa in 2013.

Currently, the company has more than 6,000 stores in the U.S. and 5,100 stores in Canada. The company also operates 15,000 repair and service locations under the name Napa Autocare.

Napa auto parts store front 2 Repair facilities also have locations in Mexico, Latin America, Canada, and the Carribean.  The company sells automotive replacement and service parts for cars, trucks, motorcycles, and some off-road vehicles, such as ATV’s.

Napa Auto Parts is an official sponsor of NASCAR, the Atlanta Braves, the Atlanta Falcons, as well as Mexico’s National Football (soccer) League.

Headquarters for NAPA are located in Atlanta, Georgia.

Napa Auto Parts logo 2

Napa Auto Parts FAQs

Question 1: What is the phone number for Napa Auto Parts?
Answer 1: The phone number for Napa Auto Parts is (770) 953-1700.

Question 2: Who is the CEO of Napa Auto Parts?
Answer 2: The CEO of Napa Auto Parts is Paul Donahue.

Question 3: Who founded Napa Auto Parts?
Answer 3: Napa Auto Parts was founded by Automotive retailer cooperative in 1925.

{ 30 comments… read them below or add one }

Chris Schultz June 19, 2019 at 12:57 am

7501 W Washington Ave, Las Vegas, NV 89128
Save yourself a whole bunch of trouble. AA Auto Care aka Napa Auto Care, is an absolute joke. They have locations all over Las Vegas. On Saturday, 06.15.2019 I took my damn near New Nissan Truck in for a simple, routine 3000 mile oil change and by the time I got it home I had oil all over the underside of the truck and all over my garage. I took it back immediately the next morning. They had it up on the lift for an hour. The self proclaimed shop manager said that it was all fixed and all cleaned up for me. It was not. By the time I got home again, 2 miles mind you, I see that they still could not remedy what they ruined the first time. I went back a THIRD time and requested the Corporate address. The shop manager, (I think he thought he was a manager anyway) basically told me tough sh*t. Have a nice day. I would HIGHLY discourage AA Autocare, Napa Care, and/or Napa Autoparts for that matter. If this is the type of untrained professionals NAPA hires, I would not do business with them either. My truck is still leaking oil all over the garage and all over the engine. 13,000 miles and not drivable. Thank You AA Autocare. Let’s see IF BIG corporate gives a damn when I contact them tomorrow. Unless they contact me here first. IDGAF. I’m absolutely outraged.

Cc: any and all platforms available.

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Kaiser Siddiqui April 29, 2019 at 10:07 pm

As of today Monday morning I went again to same nearest NAPA store second time asked the black lady standing behind the cash register about the other gentle man on next register who helped me yesterday. She was very rude to me in responding . ???? Later I saw him in the back office and he helped me to sell 5/16 size hose with 4 clips. I as a customer was shocked by attitude of black lady. Wonder who is hiring such unprofessional employees in NAPA???

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Kaiser Siddiqui April 29, 2019 at 10:10 pm

Is there customer care toll free number to file a complaint in corporate office of NAPA????

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JOHN FIORENTINO January 31, 2019 at 4:14 pm

I WORK FOR MEINEKE CAR CARE CENTER IN MANCHESTER CT,AND I JUST STARTED LAST APRIL 2018.i GUESS TO MY SURPRISE THE OWNERS OF THIS FACILITY OWED NAPA SOME MONEY IN WHICH HAS NOTHING TO DO WITH ME,OR MY STAFF. THE OTHER DAY I SENT A CUSTOMER OVER TO GRAB A PART FROM NAPA IN MANCHESTER CT, AND THE STAFF DUE TO THE MANAGER SAID IS THIS PART FOR MEINEKE AND HE REPLIED NO THEY SAID IF IT WAS I WOULDNT SELL IT TO U THEY ARE A SH*TBAG COMPANY(EXACTLY WHAT CUSTOMER SAID TO ME). I CAN UNDERSTAND THEY’RE FRUSTRATION BUT TO SLANDER THIS COMPANY AND DENY CASH PURCHASES IS A UNPROFESSIONAL WAY OF HANDLING THIS ARGUEMENT! EVEN THOUGH I WAS TOLD NO CHARGES I STILL SENT CUSTOMERS TO YOUR BUSINESS AND THEIR ARE MANY OPTIONS FOR PART STORES HERE.I FEEL THAT THIS IS TAKING A TOLL ON OUR BUSINESS WITH THAT ATTITUDE AND TOLD THE OWNER THAT HE SHOULD SUE UR COMPANY FOR SLANDER AND PRIVACY ACT.IT IS NOBODYS BUSINESS WHAT THIS COMPANY OWES !!!! ALSO I DONT PAY THE BILLS HERE SO I SHOULD NOT HAVE TO BE TREATED IN A RUDE AND UNPROFESSIONAL MANNER.I WAS TOLD THE MANAGER TOLD THE STAFF TO SAY THESE THINGS. I SEE U MIGHT BE GOING TO COURT IF THIS CONTINUES.THANKYOU FOR YOUR TIME IN THIS MATTER!

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chris valle February 14, 2018 at 4:21 pm

I was on holiday in usa mainly to buy parts for my 19 fifty 7 ford thunderbird , I went into order the car cover and was told no problem will be in next day :} went picked it up and checked as had M I THOUGHT this was to small . but was told this was 100 per cent correct , packed it in my case got back to uk and it was so small , I contacted NAPA 4 TIMES no reply as yet still its only been months . all I want is the right cover , is that to much , but get this NAPA are still selling same car cover for a 19 fifty 7 ford thunder bird on there web site , even when I have told them , not happy ,,,,,

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CS November 4, 2017 at 9:12 pm

Two alternators have failed within past year. Call local store and explained I can’t find my last receipt for the alternator. The manage of the store told me if the sticker is still on it we can exchange it for you. Show up next day, no manager and was told by another staff member without a receipt i can’t help you. Then I was lectured to save my receipt and told he would do nothing for me. Come back on Monday when manager is in tree store and have no car for a few more days.

So unacceptable and rude and not standing begins your products. I had to go buy a new one at another parts store. Horrible horrible customer service.

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delivery contractor IC November 2, 2017 at 8:03 am

the NAPA distribution center in Knoxville, TN, uses a delivery contractor to deliver mid-day parts to NAPA stores throughout the area. The delivery contractor uses independent contractors (me and 6 other drivers) to deliver the parts using the IC’s personal vehicle and gas. The person that owns the delivery company has a bad habit of getting behind on paying IC then writes bad checks. Last week was my first week to run the longest route. I had bought a mini cargo van for the job. I got my first check Monday afternoon and it was not good. It was still not good Wednesday. She is now into my pocket for a week’s pay plus the gas that I have spent. Sad thing is NAPA is very aware of the situation, has had drivers to walk off the job but allows her to operate anyway. Shame on NAPA to allow and condone such a bad situation.

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Russell Restivo October 12, 2017 at 4:19 pm

Ive gone into Brodhead Wi. Napa parts store which is the only parts store in the small town & ask for parts using the name the auto maker specifically calls them & even show them a picture of the part, several times I’ve been told they dont have or cant get the parts & ask if l brought the part with after showing them a picture. Then l call the Monroe Wi store & ask for the same part using the same name or discription & am told they have the parts or can get them without seeing the actual part, l go in & the correct part is waiting for me. I bring up the problem I’ve experienced with Brodhead Napa, im told no need to explain & that they hear it all the time & they specifically ask if I’m talking about Jeff ? Of couse l say yes. So many times lve wanted to take the parts Brodhead Napa says then cant get or cant or find back into the store & put it on the counter & say, theres the so called part that you could find by its correct name & that you say isn’t avalible & you cant get. Dont they realize the business they’re losing??
On another ocation, an elderly gentleman walked in & ask for a fuse for his power widow or something, im no exactly sure anymore what it was but Jeff said well l dont kno what fuse you need, do you have the fuse, the gentleman said no, l come in before & told them what my car was & they give me the fuse, Jeff said l need to kno the type of fuse you need. I said ill help you sir & walked out & pulled the panel off & show the gentleman how to do it & how everything was listed then showed him how to use the fuse puller thats also inclosed in the panel & how to use it & check the fuse to be sure it was a fuse. The gentleman stated to me “shouldnt they know what l needed or told me how to check to see what l needed?” What do you all think? Please all of you that have had the same experience With Brodhead Napa cause yr told they dont have & cant get your part get then you go to the Monroe store & your part is waiting please make posts & even call the corporate offices & make a complaint as lm doing. Tel#to Corporate offices is 770-956-2200

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Russell Restivo October 12, 2017 at 4:31 pm

Sorry, l made a mistake on my experience ive had with Brodhead Napa store. I ment to write (so many times l wanted to take the part l picked up from the Monroe Napa store & take it back into the Brodhead Napa & set it on the counter & say theres the part you say you dont have or couldnt get by its correct name) sorry for the mistake & hope you figured out what l was trying to say. Thank you

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Eamonn Hughes September 8, 2017 at 12:04 am

The Mark in this story is a Marine veteran who is suffering through heavy radiation treatment in a last ditch attempt to beat his cancer. Today 9/7/2017 the family were diverted for hours because of the forest fires in the Columbia River Gorge and stopped in Packwood to give Mark a short break.

I own a couple of businesses in Oregon and I understand the need to cover your costs and make a profit but to do it with this attitude is not acceptable to me and I feel that the person in question needs to be called out for his behavior. He brings dishonor to the Napa name.

Below is the narrative that I received through a website Caring Bridge that his wife uses to keep family and friends updated on Mark’s condition.

“Okay, so leaving Packwood, almost. Mark managed to get the car keys locked inside the car. Lez called the Fire Department (as if they are not most busy right now) and they told her to walk across the street to the Napa Auto Parts store. So we did. Welcome to price gouging! The gentleman behind the counter obviously owned the Napa Store. Price to get keys out of car $79.00 before tax. Lez begs him to lower the price. He sees a couple of suckers………..NOPE……..firm $79.00. He suggests we call AAA (as he is snickering) and AAA is a 2 -3 hour wait. They sensed another desperate situation. SO………….Napa guy comes across the street, through the partly open front window he is able to unlock the passenger door………opens it up and BAM……..the car alarm is shrieking loudly. The gentleman drops the keys on the pavement and I am shaking as I try to turn off the alarm. At least we know it works. He is snickering as he walks me across the hwy to his store to pay up. $86.19 with Washington tax.”

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Thomas J Mikus September 7, 2017 at 6:04 pm

I am attempting to get in touch with someone in payroll or human resources. I was employed by Napa through a private contractor. Though my employment was rather brief and ultimately my discharge was completely of my own doing. I did perform work for the company and should be paid for the hours worked. It is now 1week past the scheduled pay day, which would of been September 1st 2017. When I inquired about my pay check on that day, I was lied to and told that payroll wouldn’t be reported untill that following Monday. Which was not only a week later then it was actually reported it also landed on a holiday. I have since attempted to contact both my immediate supervisor as well as the individual who holds the contract with Napa and the City of Oxford, Alabama. I have been given the run around by both parties and when I have asked for contact information for Napa human resources, I have again been given the run around. I would greatly appreciate it if someone could either please contact me or atleast respond to this inquiry. My name is Thomas Mikus and my cell# is (205) 405-XXXXX. I can also be contacted at mikus_thomas at yahoo.com. Thank you for your time and assistance in this matter.

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J. Myers September 1, 2017 at 6:59 pm

I took my car to 3rd Street Auto in Wray CO, which is a Napa business, because it was having issues, I asked them to give me a full diagnostic and tell me any problems. They charged me $80 for the diagnosic and told me all it needed was a tuneup and I ended up paying $500 for a tune up and diagnostic. Only a couple weeks later it started dying for no reason, and when I called them to ask them to find out why, they said I’d need to pay another $80 for a new diagnostic, on top of the $500 I already paid a couple of weeks prior when they gave me a clean bill of health.
I complained and they were extremely unprofessional and hung up on me. I will never use 3rd Street Auto again. I’ll probably save myself a lot of time and money in not doing so. They’re giving Napa a bad name.

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Robert Bruneau, RCB Automotive August 30, 2017 at 7:01 am

I took a Lexus LX470 axle shaft in for a bearing, collar and ,backing plate to be pressed off, I knew they had done this in the past. JT told me he thought he could have it done but he didn’t know the cost. I said call me when you got it apart, a few hours latter he called and said it was all apart and ready for pick up. When I received the parts back the backing plate looked like a pretzel and the 3/8 in thick cast steel bearing housing was bent, the parts were destroyed , JT said I don’t know what to tell you, and shrugged his shoulders, Terry The manager tried to find a used one to no avail and said he could only spend 100 dollars, The both pretended like I was now a ghost and was no longer a customer, consumer or even a person.
I was directed to calling Tyrone, the district manager, who told me it was my responsibility and my fault and I quote, “We don’t just hand out 500 dollars for broken parts” .Which is what Toyota quoted to replace the parts.
This is a small town in Franklin Tn. and the owner of the Lexus knows a lot of important people , its a shame and poor customer service that usually lead to the demise of a business.
I couldn’t believe what I was hearing from a district rep.

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Matthew Burton July 11, 2017 at 9:22 pm

Years later still having issues returning core parts to NAPAonline. I don’t understand why this is such a problem with NAPAonline. The core charge on this part is $82.50 I needed two of these parts so 2 x $82.50 = $165 that NAPAonline is holding. I call the number on their site. The phone rep tells me to go to my local NAPA store. Local NAPA store tells me to call NAPA online. WTF?! DO you want my future business or not? I want MY MONEY in exchange for core parts. Someone from NAPAonline please facilitate this!

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Ralph Cannon July 29, 2017 at 2:13 pm

I purchased a distributor for my 94 camaro, the summer of 2015,of course there was a core charge. The car wasnt worked on until 2weeks ago, no fault of my own,it sat in a driveway, waiting for a mechanic,i took it to another mechanic, he replaced the distributor, when i returned to the Napa auto parts, to give them the core the employee was rude and said there’s no way he’s giving me back my core charge. Its a core ,a broken part … our you really going to lose a loyal customer over a core charge

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Russell Warren May 30, 2017 at 3:40 pm

I posted earlier but the story just gets worse. On-line description claims that the product services 6 volt batteries so I bought it. When I got it, instructions say that it is for a 12 volt battery. I emailed customer support twice asking for authority to return the unit for credit. No reply first time. Second time they gave me a number for technical issues rather than letting me return the unit. All I want is my money back in return for an unusable product. The technical office can’t help with false advertising and if they want me to talk with them, why don’t they call me instead of giving me the run around. I called my credit card company, filed a complaint and stopped payment.

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Russell Warren May 26, 2017 at 4:52 pm

The exchange below is fairly self explanatory. NAPA customer service wants to have me run around to get a solution rather than their doing the homework. I think that is unresponsive.
The exchange is best read from the bottom up. I went only CHAT before sending the email and had the same result. I did not buy the product from a store. I bought it on-line.
Thank you
From: NAPA Customer Service
To: Russell G. Warren
Sent: Friday, May 26, 2017 1:01 PM
Subject: Re: Suitability of BlueFuel Jump starter model 85-924 for a 6 volt battery

Hi Russ,

Thank you for contacting NAPA regarding your inquiry/situation. If you are unable to locate the information/item you seek at napaonline.com, we recommend you speak with your local NAPA store about this and their NAPA Know How Team should be able to offer more immediate, knowledgeable assistance. If you are unfamiliar with the location of a nearby NAPA please visit our store locator at napaonline.com.

Kind Regards and thank you for considering NAPA!

Customer Service
NAPA

On Fri, May 26, 2017 at 4:44 PM, Russell G. Warren wrote:

I purchased the model listed in my title above for a 6 volt car battery (It is a 1941 car) . It was bought from NAPA on line. The advertisement said it was for 6 volt batteries. I now have the unit and on page 4 of the instructions, item 3.2, there is a statement “make sure the output voltage is 12v. I do not jump start the battery with a 12 volt battery and do not want to do so with your charger.

Does this jump starter work without harm on my 6 volt battery or do you have a unit that does so I can make an exchange?

Thank you.

Russ Warren

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Powell Choate May 22, 2017 at 9:21 am

went to local napa store for annual tool sale. they had they had special sale on Dewalt package, buy set of two and get dewalt impact for free. Filled out all the papers in front of napa representative to send off to get free impact wrench. I sent the paper work in and have been totally ignored. Napa tool sale is a fraud. The Mineral Wells Tx store has lost my business. I will be at next tool sale though to hold up sign with NAPA TOOL SALE IS A FRAUD.

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Brady murphy May 13, 2017 at 8:51 pm

I’d like to suggest a new location for a Napa store. I’m from west salem, Ohio where it takes a 20+ mile journey to get to a Napa store. The dollar general store is moving and the location would make a great parts store. Hopefully my suggestion creates something.

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Paul McVeigh May 4, 2017 at 3:27 pm

My wife and I were in your store on Albemarle rd. in Charlotte NC. last Sunday th 30th at 12:38 pm. as we where shopping you employee was checking out 3 customers……..while doing this she looked across the store and saw my wife at the end of an isle looking at mirrors.I was at the opposite side of my wife …Your employee then proceeds to say to the customers waiting to be checked out that she had to go check on the “black women because she had had theft issues in the store ” she then left the customers at cash out to question my wife .I proceeded to say. Are you kidding me ???You think she was stealing ? your employee then said ,I wasn’t insinuating that …..I said yes you was because you just said it to other customers including myself ! This was one of the most embarrassing and totally uncalled for moments of our lives! .I need to know who I can contacted about this serious situation. Please contact me as soon as possible. I and anyone I know will NEVER shop with your company again ! As this is my 2nd request with no response at this point I think we are going to seek legal advice .my phone number is
704-323-XXXXX

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ernest jutras May 1, 2017 at 2:18 pm

I HAVE A NAPA GIFT CARD NOW THAT IS ABOUT A YEAR OLD FOR 50 DOLLARS THAT NO ONE IN YOUR STORES CAN REDEEM FOR ME . I DONT UNDERSTAND WHY BECAUSE IT IS ACTIVE AND STILL HAS THE SET 50 DOLLARS ON THE CARD . I DONT THINK IT IS FAIR THAT PEOPLE GIVE THESE CARDS AS PAYMENTS AND WE CANT USE THEM . IVE BEEN TOLD IT WAS COMPUTERS THAT WERE NOT SET UP RIGHT TO JUST PLAIN WE DONT KNOW. SO WHAT IS THERE TO DO??? ERNEST JUTRAS

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Jim miller June 30, 2017 at 6:53 pm

Bought some AC 134 from the Ukiah Ca store. I used the product than immediately brought back the can for my 10 dollar core charge per state law. I have the recite and was verbally abused as this was a credit card recite not ” the napa recite” so I went back out to my truck and found the one he spoke of. I then presented this recite informed him I was not informed that I needed this recite. Once again I was verbally abused when I paid money so I picked up the can and left. I can easily find another store but you don’t get to verbally abuse me when I buy product and follow the instructions GIVEN. The man was a a** for no other reason than to be an a**. I will call corporate.when open and hopefully talk to some one that oversees such things as such behavior was not warranted and why should I put up with it when I made a purchase.

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Jim miller June 30, 2017 at 6:56 pm

That gift card has no expiration date per California Law, check your states law regarding such issues

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Brett April 20, 2017 at 8:07 pm

Purchased cv-axle for my 93 Toyota Corolla in 2012. The cv-axle was new not remanufactured. Have original receipt from purchase. Contacted my local Napa auto parts in South Lake Tahoe CA spoke with Jeremy. This person is extremely rude and raised his voice with me and said he can’t and won’t help me. Asked for a manager and Jeremy said there is no manager here. Then out of nowhere said screw off. Nice thanks a lot Napa auto parts. I will never shop with your corporation ever again. I will make sure my family, friends & my clients never step foot in any of your locations.
VERY IMMATURE AND RUDE POOR CUSTOMER SERVICE THANKS

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Deanna Short April 5, 2017 at 4:03 pm

I feel that All About Auto Care at 11529 West Bell Rd., Surprise, AZ 85374 should lose their NAPA affiliation. We put our ’08 Mustang Bullitt in that shop because it was “missing”. The owner of the shop, John Shoults rode our car hard and blew the engine. He kept the car for 3 weeks, pretending to try to find an engine for us, at his expense. At the end of 3 weeks, he called us and said that he wouldn’t be paying for the engine! He doesn’t deserve to represent NAPA.

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MIKE CRETARO March 20, 2017 at 12:13 pm

I HAVE BEEN A NAPA AUTO CARE SINCE 1993,I HAVE TECH OF THE AWARDS FROM NAPA FOR ABOUT THE LAST 15 YEARS. THOSE AWARDS MET A LOT TO ME BECAUSE IT REPERISENTED THE QUALITY OF WORK THAT WAS DONE AT MY SHOP AND THAT I USED THE BEST OF THE BEST PARTS THAT NAPA HAD TO OFFER.NOW IT SEEMS THAT IF A PARTS WE INSTALL BY NAPA LAST MORE THAT A YEAR WERE DOING GOOD. IS THIS THE NEW NORM FOR GET THE GOOD STUFF ?. IT DOSE NOT MATTER WHAT PART IT IS THE QUALITY IS JUST NOT THERE AND WHEN I BRING IT TO THE ATENTION OF NAPA SYRACUSE IT SEAMS TO FALL ON DEF EARS. IT IS A SHAME THAT NAPA HAS LOST THAT COMMITTMENT TO THE NAPA AUTO CARES, (REMEMBER WE HAVE NAPA ON OUR SIGNS ALSO). MIKE CRETATO`S NAPA AUTOCARE CENTER.

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Angela Daniels March 19, 2017 at 2:56 pm

My husband went to one of your napa stores to order a starter for his troybilt riding mower. He took them all numbers off of engine and the old starter. They ordered it and when he picked it up and made final payment he showed them that next to the old one, it didn’t look like it would work. The new starter was considerably shorter than the old one. They said it should work. When my husband connected the new starter it would not crank the mower. He has no trouble cranking the mower with a pull string so he knew it was the wrong starter. He took it back with all numbers off of engine again and asked them to please reorder proper starter. Then I was appalled at their response, “I am just going to refund you your money. Seems like you have a problem”. This was not the way to treat a customer. We will no longer do business with them ever. Our money and ourselves are worth better treatment than that. The store I am aiming my complaint is at 704 Hill Street, Ellisville, MS

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terry Hamlin February 10, 2017 at 1:46 pm

we have been trying to open a company account with NAPA this week and you make it impossible! My general Manager filled out the app. and it was rejected because he failed to give you his full ss number. This country club has been here for over 90 years with a perfect credit history. I am the equipment manager and wanted to change to Napa from Baxter auto parts for the service Napa gives but you have made it impossible. Why would an employee use his personal info to guaranty payment for a company account??? RIDICULOUS

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Ray johns January 2, 2017 at 8:39 am

We opened a small auto repair business in keymar md on nov 28 th 16 we bought all our initial stock from napa since opening we’ve been charged over 100 in tax that we shouldn’t b paying anyway have returned things no credit tickets and we’ve been complaining for a few weeks to our rep ( randy Burdette ) he usually ignores us for a week then beats around the bush to calm us down were going to return all the 3000 in stock we originally ordered and go with advanced auto parts since u idiots can’t figure out we don’t pay taxes my number is 443-473-XXXXX we expect a call today or returns will start tomorrow

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Dutch Kelly December 20, 2016 at 12:03 pm

Severe grievance with one of your franchise Napa Car Care Locations. I feel they’ve conducted their business unprofessionally and I wish to formally file a grievance with corporate office please contact me and my name is Dutch Kelly, 1970250XXXXX

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