Murphy USA was founded in 1996 in El Dorado, Arkansas as a spin-off of Murphy Oil. The company operates a chain of gas stations, most often in close proximity to Walmart stores.
Currently, the company has 1,400 locations in 26 states. While most stations are located near Walmart stores, there are 240 stand-alone gas stations that also feature convenience stores, known as Murphy Express. In 2016, the company announced that it intended to shift its focus away from Walmart and open more independent locations.
Murphy USA is listed on the NYSE under the ticker symbol: MUSA. Forbes reports that the company had annual sales of $11.6 billion and is listed on the same website as #244 on their list of the World’s Best Employers.
In February 2023, the company stated that its main focus for the coming year is on growth.
Murphy USA maintains a corporate office in El Dorado, Arkansas.
Murphy USA was founded in 1996 in El Dorado, Arkansas as a spin-off of Murphy Oil. The company operates a chain of gas stations, most often in close proximity to Walmart stores.
History
Currently, the company has 1,400 locations in 26 states. While most stations are located near Walmart stores, there are 240 stand-alone gas stations that also feature convenience stores, known as Murphy Express. In 2016, the company announced that it intended to shift its focus away from Walmart and open more independent locations.
Murphy USA is listed on the NYSE under the ticker symbol: MUSA. Forbes reports that the company had annual sales of $11.6 billion and is listed on the same website as #244 on their list of the World’s Best Employers.
In February 2023, the company stated that its main focus for the coming year is on growth.
Murphy USA maintains a corporate office in El Dorado, Arkansas.
Just a few minutes ago I went in to the store at 6455 South Kipling Way in Littleton CO 80127. I was buying lottery tickets and all of a sudden the clerk got extremely rude said I was holding up the line and refused to help me any further. He didn’t get my order right and actually undercharged me! Male, dark hair wearing green sweatshirt. Apparently 4:50 PM Wednesday 9/25/24.
This is very troubling and has happened with another employee when I tried to get cigarette prices.
My Murphy’s app says I have 200 points but when I go to a local Murphy’s USA they say I only have 36. Can you please help me with this situation?
The service at the location in Huntsville Texas was horrible. The manager is not fit to be in customer service. I will never shop here again. Very rude and unprofessional.
Everything was professionally done in a timely and CLASSY manner with extreme ease and satisfaction, cleanliness, organization, order, QUALITY, QUANTITY, dedication, devotion, commitment, patriotism, proper packing, labeling, and shelving, a warm and HOMEY WELCOME and send off, warm SMILES, and ECSTATIC prices! THANK you ALL so MUCH, Brandon, Rita, and ALL employees in ALL departments! Keep up the GREAT work!!!!!!!!!!
Sanjeev
I just recently started working at Murphy’s store #8887 in Arlington TX. I have been there a total of 3 weeks with being out a week due a medical procedure. I was hired as a assistant manager, this is the worst job u have ever had with just less then 2 weeks of training i was left to open the store by myself without really knowing what i was doing. The first day i was left in the store by myself from 4 am til 10 am trying to do deposits run reports scan lottery tickets download and ring up customers, the second day same thing system shuts down can’t get change deposit not adding up started calling manager at 6 that morning refused to take my call until 12 that afternoon I’m done
Employee will refuse service when customer try’s to give a coupon for cigarettes or more than 1 coupon. Then when I ask for 3 packs of cigarettes and offer on coupon he continues to refuse service. Then tells me to leave the store as I ask for a number to complain. While waiting for his further assistance he calls the police to have me removed from the store. I’ve been shopping at this Murphy
USA since it opened and have never had a problem until this employee was hired. Now the Police have made me sign a Warning form saying that I can’t go to this business for the next 2 years or I will become a Criminal that’s Trespassing. He also told the Police that I was behind the counter which, was a misunderstanding on his part. Store # 7588 Bedford Tx 76021
One word. Fraternization
I got fired cause I wouldn’t have relations with the manager. I witnessed him flirting with his employees.
Seems to be a thing with Murphy’s.. The employees (witnessed Tasha at the Monroe, GA location do on 2 separate occasions), lock the doors and hide inside! Close early. Hours early! Guess that’s what Murphy “employees” do…make their own hours. Don’t feel like working, lock the place up & hide inside, doing who knows what! I will be contacting their corporate office…again.
Waiting for person to unlock doors here in Hobbs NM too often. Waiting now. Dhe turned pumps on but won’t unlock doors.
I live in Burleson, TX. Most of the time I buy my cigarettes at the Murphy USA 5627 at 921 SW Wilshire Blvd, Burleson, TX 76028. For the last 6 months to a year, I have been unable to get my preferred brand/variaty of cigarettes — Liggett Orange 100s. I have been told, “We can’t get the Orange Liggett 100s cartons anymore.” I occasionally have appointments in nearby Cleburne, TX, so I buy my Liggett cigarettes at that Murphy USA. At that location, I have been told the same thing, “We can’t get the Orange Liggett 110s cartons anymore.” Both stores tell me they have the Blue or the Red Liggett 100s cartons.
About every month, I travel to west Texas to visit my daughter. I go through Weatherford, TX, and Sweetwater, TX. Both cities have Murphy USA stores. I just returned from one such trip today. On Friday, 11/13/2021, I was able to purchase a carton of Liggett Orange 100s at both stores — the Weatherford store and the Sweetwater store.
I find it extremely odd that I can find my favorite smoke in Weatherford & Sweetwater EVERY month, but I cannot find them in my hometown or nearby stores at all! I have been told by store personnel, “I guess Liggett is not making the Orange 100s anymore.” I think someone is either not bothering to even try to order Liggett Orange 100s, or they have been told by Corporate not to sell them in Johnson County — where Burleson & Cleburne are located.
I am NOT happy with this situation at all. I want to know what is going on, and what you are going to do to explain it and remedy it!
Been trying to send this but I’m guessing yall blocked me which is messed up. Now I’m trying Cooperate!
(copied from email sent)
I know I can’t be getting on yalls nerves as bad as your employees are getting on mine. I sent a message Friday night through the App complaining cause when I got there at 10:20pm they were already closed and were gone (Friday-Sat are open till 11pm).
Now I’m complaining about last night (Saturday 26th) when I got to Murphy’s last night at 10:30pm they were once again closed and gone. I went to the ATM across the parking lot then decided to pull back over and get gas.The pumps stay on till 12am I think. While I was pumping gas that old white lady (new employee) drove up, unlocked the door and went into the office for something then came back out and locked it. I looked over and told her “I hope you know every time you close early, I’ve been reporting yall” she said rudely “what’s early?” I said “you’re not supposed to close till 11pm” she said “who says?” I said “Murphys does and I’ve been emailing them and
I knew for a fact what hours they closed, because I have been coming to that store for 6yrs” after that I just got in my car and left. I’m guessing the old lady worked Friday 25th since she closed Sat.26th, I’m not sure because they were already gone home.
I’ve done reported Kyerra 3 times the week before, for closing to early and lying to me about the closing time.
The old white lady even told me the same lie the 1st night she was training with Kyerra, I also reported that the lady was rude to me.
BTW I didn’t report this one but Kyerra also closed early last sunday June 20th, then I saw her walking around walmart not too long later. that’s why she closed early to go shopping. Murphy’s sent me a email back saying they sent all the information to the managers. I doubt that because they’re still doing it.
Anyways my question now is are you gonna do anything about these 2 employees lying to customers and also closing way too early? I have another friend that has complained to me about the closing times but hasn’t complained to Murphys yet. We’re fed up with it, I am especially being a long term loyal customer I am.
You also need to check your records (time clock) and make sure you are not paying Kyerra or the old lady for working until 11pm on their shifts, when in fact they keep closing the store at 10pm most nights when it suppose to be 10:30pm and 10:30pm when it’s 11pm.
Obviously these employees make their own rules, schedule and are taking advantage of Murphys.
Murphys Store 7542 Academy Dr Bessemer, Alabama 35022
Thanks
socialholicdiva@ gmail.com
I work at MURPHY and we’re going to continue closing early
Seems to be a thing with them. Not only that location but the one in Monroe GA also. The employees (Tasha twice), lock the doors and hide inside! Guess that’s what Murphy “employees” do…make their own hours. Don’t feel like working, lock the place up & hide inside, doing who knows what! I will be contacting their corporate office…again.
Seems to be a thing with them. Not only that location but the one in Monroe GA also. The employees (Tasha twice), lock the doors and hide inside! Guess that’s what Murphy “employees” do…make their own hours. Don’t feel like working, lock the place up & hide inside, doing who knows what! I will be contacting their corporate office…again.
my name is lupita leon
bad service
Murphy Express 8804
430 coit rd
Plano, TX 75075
11/04/2020 around 1645
This afternoon I pass by one of Murphy Express stachion to pump gas. A woman identifying herself as Misty J but her name tag had Zaya she proceeded to her register as i was given her 14 dollas to pump gas on pump 12 as i gave her the money she counted it and ask again for the pump number and i gave it to her againg saying 12 trying to get my mask out the way…. for me she didnt ask againg so I took it as she understood. I walk out to go and pump my gas. Pump is not working wich was odd i tried two times nothing so i went back inside the store and ask her what happen she proceeded to look and was giving me from excuses from there that i had maybe gave her the wrong pump in a most rude and vulgar manner i felt like now she trying to put it on me as if I was wrong. i told her if she wanted to go ahead and see the cameras ill I did came in gave her the money for pump 12 she proceeded by saying she will call her manager i said go ahead do what u have to do but i would like my money back or my gas as i was upset at that point as she giving her manger her version only saying i probably gave her the wrong pump or had moved my vehicle to a different pump wich I was kinda getting a stereotype attitude from her as she keeps telling me they will see the cameras ok I got go ahead and do it I already told my version of my story just put gas on my pump or my money so I could leave. All I came was to get gas and go on my way as I was coming from work. She then tell me to take the pump gun from my car n to put it back so she could put the money on the pump 12. as I was coming in she was telling her manager that I was yelling at her by her ear I couldn’t help to tell her if ur going to tell your story can u tell him the right way it happen your kinda telling him that is was my fault when clearly it was ur mistake n not mine. she then proceeded that she working on helping me but telling me alot people do come in and changes pump I said well I came in and I told u what happen n then u started to stereotype me that I had maybe payed with card or that I was lying n didn’t give the money or that I was trying to lie im not sure why would I. I then ask for receive and her name as i was getting her name she pointed n said my name is on the receipt i said no u have a different name on ur name tag she started to tell me that she ddint have to give me that information i said i dont want that info i just need ur pen to write on my receipt because is not the same. she then she kinda laugh and said here my manager number and i wont get fired i said i don’t want it for that that i want the info because ur basically stereotype me for being a different race like she though i wasn’t going to be able to come back and ask were my money or gas went and say i might be lying she then try to say have a good day and having a unpleasant attitude and a smirking smile…. as for me this is the first time I experience this as I work in customer service i wouldnt like another customer to feel the way she made me feel. all I would like to get resolve if someone from above can talk to her she shouldnt be saying I won’t get fire for u complaining is not complaining is the way u make someone feel down when all she wanted is get her gas she paid n go my way and before she give more people the same attitude she gave me she resolve it on a different way and as I see in Google reviews im not the only one having bad service as I see
Sir or maam,
First i wanna say that i have been going to this store for years. I have never had an issue or altercation. The manager there is very polite and we have been on a first name basis since my seperation from the military. Today though was a different day. I am like i said a 11 year combat veteran from my army. I did 3 deployments and during my last deployment i got an injury to my right eye that forced me to be medically discharged. I have been coming to that store for many years and today i was embarresed and shamed. I went in the store today around noon like i always do to get cigarettes for my wife and I and i have always been able to use my VA DOD Federal combat veteran ID card to purchase my goods. It is a photo ID that is NOT expired and has my name and all information even including my SSN and was told that i can not purchase my goods because the ID would not “scan”. The first time ever that i have had an issue with the store. There was many customers behind me that where waiting to purchase there goods as well and the lady just said “no” and stated “ maybe i should get a license. Due to my injury i am unable to get a licence and depend on my VA id to be sufficent enough and it has been until this purchase. She embarresed me in front of everyone waiting and even though many customers where dissapointed in her desicion and the way she acted and said their opinion she still decided to not serve me. I just wanted to bring this up to whoever i can so that this does not happen to another veteran that has served our country and they get treated the same way. I guess i will have to take my buisness elsewhere which is sad because that store has always been my favorite for gas, the rewards with the app, and until this point the people that work there. I really hope that something is changed because this incident was something i dont wish on anyone that has served our country. Thank you for your time.
– SSG Reed, Sean ret.
(423) 341-XXXX
Kingsport, TN 37664
Kinston, NC store has a worker by the name of Robin West who always try to get me to huy more than I ask for. I understsnd it is her job to ask but to keep Harrassing me over and over after I tell her No and then gets mad with me and Curse at me and takes away all that I came in there for and tells me to go to another Damn store! She gets mad at other customers for not buying extra stuff. To use Profanity at a paying customer and getting Hostile with them I guess is the New American Way. Robin West, you should be Fired for treating good customers like this! 4201 W. Vernon Ave. Kinston NC store
i was at your gas station on then evening of 1/1/2019 at 6.00 pm on the outer
loop in Louisville ky got 40.00 in gas on pump 6 your cashier at that time said forieners need to go home that was offensive since I am an immigrant and served 22 years of honorable service retied staff sergeant I will not do business wirh you again as mitch mconnel said remove the forgeiners form America their will be no tax base.I JUST DID NOT KNOW THAT WALLMART
AND MURPHY USA RACIST COMPANYIES.
thank you
MR. SHUNNARAH
502-457-XXXX
Mr. Andrew Clyde,
I read this morning’s paper, 11,4, 19 and there is absolutely wonderful news
regarding Murphy USA headquarters located in my town, El Dorado, Arkansas.
The news is brilliant for this town.
Question: I love Mystic Creek Golf and have wondered some time now about the possibility of a club house for the course. This is much needed.
Please respond!
Margaret Marsh
It is strange that my family sat on the pew in front of your family, Ms. Helen and Mr. Clyde, Elizabeth, Merlise and you for many years at First Presbyterian Church. My daughter took piano from Mr. Lawson. We attended the recitals and you were an absolutely fabulous pianist! I bet you have continued to be!
Hello my name is rana salloum i need some help but it has been 10 dayes since i contacted customer service for murphy gas station and untill now no one got back to me . I had a little accident in front of the gas station my car actually broke down over some hole with a metal cover on top of it and it ruined my car totally it is not even drivable any more and why is that ??!
Because there was no sign to let me know there is somthing wrong there .
When there is an issue in the road i guess it have to be fixed for the safety of your customers . So i do need a solution other wise i guess i have take to court .
You should have made a police report and taken pics because if it happened on the Murphy lot that is considered private property and if you did not get a report for your insurance to contact Murphy’s then you will be stuck with the bill all the cops can do is give you a police report which you can turn into your insurance so they may get your car fixed other than that if you just started complaining you went about it the wrong way for your sake I hope you have full coverage and if not then you needed to pictures get the police report and send it in to Murphy’s to possibly get it fixed and if you did not or do not have insurance you are in a boat without a pattles.
Good morning every time I seem to go to your store in Greenville Texas on Wesley Street Murphy Express I have a problem or your problem or your sales associates have a problem with me she seemed to have call me a n-word I don’t appreciate it I’ll be behind white people she never asked for an ID and when I get up there she asked for an ID then I’ll go back to my car to retrieve my ID and go back in there and she refused to wait on me she working this Friday morning at your store in Greenville Texas.
Went to the Murphy’s in Mariana fl off hwy 71 and I-10 they gave me the wrong cigarettes I turned right back around and they wouldn’t change them even though it was there fault you would figure they could at least give you what You ask for but no they didn’t and on top of that they wouldn’t exchange them. So in my eyes YOUR STEALING THANKS MURPHEYS. I here with about 30 workers on hurricane damage relief away from my family and I go there everyday but now I have to take my crew to a different gas station great job. I was told word for word the manager said if we exchange cigarettes we will be fired great training and leadership “MANAGER” most quality I have ever received I will forever not return. And your associates are sitting down eating whole there talking to there customers thanks for the unprofessional business I greatly appreciate learning what a horrible store your running …good day
Every time I go to the location in Fairfield Al the line is always long and the girl name Lasiah is very rude she called herself coming out the building to check me I started to give her the business as well as she has her kids sitting in the car while she is working you all need to do better and hire some better employees
Rudeness is not acceptable true…but a mother, without child care help under stress with no income…. maybe you could be a little compassionate. This is a front line employee~ who risks her life and safety to work because there is no “safety net” with paid time off, or reliable family and friends to take care of her kids so she can be at a stressful job.
Please don’t take this as a chastisement, just hoping you put this in perspective.
It is not an easy job at all, but it may be the only one close to her home or that she can get.
The lowest paid workers are in our fast food, health care, and service areas. They have few to no benefits. Everyone who complains, can’t do, wouldn’t want to do and won’t think to do their jobs.
Can you imagine that?
Feeling like a caged bird?
Probably not…but try.
My boyfriend works in tomball at night right down the road from the murphy’s gas station and every time he goes there is a guy by the name of Dequentin that is always rude to him and there has been some almost physical altercations happen. He will purposely come out of the building to start more mess while my boyfriend is pumping gas i would like corporate personnel contact me please something needs to be done about this asap before we take actions on our own
Went to Murphy here in orange Texas this morning to get cigarettes I’m a loyal customer and go there every day but this morning I had the money to get my cigarettes but had 87 cents in pennies she wouldn’t take them i ask her why she said that they don’t take pennies I asked her since when she stated that they have to be rolled I said there not enough to roll so I went back home and got what I needed then went back to the store to buy which I did then the lady throw the cigarettes to me I want something done about this that’s not the first time either
My name is charleen witt I was the assistant manager of store 5750 in shelbyville ky. For 7 months under melany moore, when I first started there things began well although the training wasn’t much to brag about, I was showed things once and left on my own. Which is fine we all have to learn I guess, I slowly began to see patterns of her favoritism towards a cashier Kelsey Massie, and also learned that this cashier was making more money than me as the assistant manager, yes very unfair, but I still said nothing, the next things that started to happen is when they started to trust me, they bribe customers with seeing and touching their titties if they purchase candy. And promise other favors in return for purchases. Kelsey massie has won several items, but it’s easy when the manager melany moore favors you and buys whole boxes of candy on your shift so you win that’s cheating in my book. Melany moore was having relations with our gas delivery guys and taking customers to hotels and doing sexual favors for money. The cashier Kelsey Massie told me melany moore took her old assistant manager who is in jail because he’s a pedophile she took him in the bathroom and sucked him off and had sex with him. Melany Moore has made sexual advances towards me she told me she liked how my body looked and if my man wasn’t doing his job that she would do it for him. I have had to start therapy while working at Murphys because of the stress from all of this and my therapist knows everything I have stated as well. I tell her everything. I recently had surgery and I returned to work In 3 days Melany Moore wanted some of my pain pills I gave them to her because I really needed this job I’m a single mother, and have to support my kids. But after my surgery which was a hemmorroidectomy Melany asked me how I was feeling I told her I was hurting pretty bad and hadn’t gone to the bathroom yet, she said in these words, “just pretend you are getting ass fuc*** and let it slide on out.” This to me is sexual harassment and I want something done about it. I had to leave my job bc she made it miserable to work there. She has sent nude photos to one of the employees she has there now named Brandon Kyle, this should not be allowed either. I thought more of this company until I saw what kind of management it has, I am taking my statements to my lawyer and see what he says. Kelsey Massie is the rudest person I have ever worked with and melany moore let’s her treat customers so badly I don’t know how she still has a job it seriously blows my mind. I will not let this go until I receive justice. I should still have my job!
I went to the Murphy USA gas station in Franklin Indiana and the employee there was rude as hell. Every time I go there she’s always rude to me. I went to use the bathroom once and she was just standing in there with the door unlocked. I don’t like her at all and I think she should be fired. I will never do any type of business there again.
In reference to the national managers meeting each year at Disney world spouses or a child should also be allowed to go but of course pay their own way and have nothing to do with the meetings and seminars
I am a former employee of Murphy’s USA in Jesup, Georgia. The store manager is horrible she once accused me of stealing, it’s sad because I have never stolen anything a day in my life. If a employee has a second job and management is aware of it. There are some many things that I could complain about but I will stop at this point. High gene should be especially enforced because apparently some people do not take baths.
On 1/26/2018 at 20:06:46 I went to Murphy USA Store # 7068 to get $25.00 in gas on pump # 5 and when I went to pump my $25.00 in gas on pump #5 nothing would come out. I then approached the cashier Tewayne.I asked TeWayne why the $25.00 was not on the gas pump and he responded very rudely by answering. Who paid for the gas? I then told the Tewayne that my sister-in-law had paid for the gas on pump #5 and that the pump was not working and we could not get the gas to come out that we had paid for previously. The young man responded again very rudly by stating that my sister-in-law bought 3 packs of cigaretts not gas and asked for a reciept. He stated he gives a reciept to “everyone”I then told him that yes she had bought cigarettes but also bought gas. I then went over to my sister-in-law and got the receipt from her. I gave the receipt to the young man. After arguing back and fowards for around 10 minutes asking the young man for his name and him telling me that he does not have to tell me his name his name dosent matter.He does not have to get a supervisor/manager for me and my family.It does not matter if he gets fired from working at Murphy USA because he has another Job. Then he tried to slam the window shut on me. I asked the young man if he was trying to steal our money and if he was then I was going to call the police and charge him with theft. He then printed out a receipt that showed he had finally refunded our $25.00 back to my sister-in-law’s card. Not to mention she had made two different transaction for the gas and cigarettes.Also when I was standing at the window I had to get the young mans name off of the receipt due to him not telling me nor him having a name tag on. Tewayne is extremely rude and unprofessional. I will be telling all of my family and friends about my experience and how unpleasant it was. I pray that you are able to resolve this issue quickly so I am able to resume getting gas at my regular gas station or I’m going to have to take my business else where.
Unhappy customers
Hello My name is Cassondra Owens I work at Murphy USA store number 7591. I have been with this store since it opened two years ago. I am one of the top salespeople in this area. I have won almost every sales completion that there has been. I have rarely been late or missed work since I have been employed. I have always been there when I am needed, done my job and on some occasions done more than my job. I always put the customers first and when I am at work I am always respectful and try to make the customers feel like they are talking to a friend instead of just going there to buy something. and I am always respectful of everyone around me. We recently lost our manager Cindy Walls to the Dyersburg store. Since Cindy left Peggy Hammond has been showing favoritism towards one cashier and harassing me taking my shift (second) and giving it to Laura Rickard and also cutting my hours. I have came into work on several occasions to a note on the wall stating that she (Peggy) is tired of doing her job and everyone else’s. On 1/15/2018 I was working third shift and it was snowing really hard. My husband called me and told me that on 8:26 pm TN emergency management agency issued a state of emergency. Everyone was advised to stay off of the roads, and that any motorists that are seen could be pulled over and given a citation. I then texted Peggy about everything but I never heard back from her I asked Stephanie Who is assistant manager for Martin What I needed to do. At that time Stephanie Ward told me to call and ask Arturo Hernandez our district manager. He then told me to close up and get home safe. While I was closing I lifted the drawer out and found a bundle of $20 in ones and $50 in fives. I then wrote a note letting Peggy know that I had found Laura’s $70 and dropped it in the safe. I then woke up the next morning, took a shower and I have some dead spots in my house with my phone. I eventually received text messages from Peggy Hammond stating that I needed to call her. At the same time the next message said that she did not hear from me so she took me off the schedule for the rest of the week. I received this text at 11:53. She took three work days away from me because I had contacted the district manager and was instructed to close early the night before. I only closed after I was directed to from my district manager Arturo. She stated that I had no right to contact him in regards to anything, this was nothing more then a retaliation towards me for doing what I truly believe was the right choice to make. I believe Peggy Hammond and Lora Rickard should both be wrote up for what has happened. I really think I should compensated for the hours that I have lost because of this.