Midas began in 1956 as the Muffler Installation Dealers Associated Serivce or MIDAS for short. The company was founded by Nate Sherman with the first location in Macon, Georgia.
By 1966, there were 426 Midas locations.
In 1972, Midas International was purchased by IC Industries. The company was renamed to the Whitman Corporation.
In 1979, in addition to mufflers, the company begins to offer brake services.
By 1980, there were 1350 Midas locations worldwide.
In 1986, the 2000th location was opened.
In 1998, Whitman spun Midas off as its own company and is listed on the NYSE.
In 2001, the company purchases 98 franchise locations in an attempt to improve profits.
In 2012, the company is purchased by the TBC Corporation and taken private.
Today, there are over 2500 Midas locations worldwide.
Midas
Midas began in 1956 as the Muffler Installation Dealers Associated Serivce or MIDAS for short. The company was founded by Nate Sherman with the first location in Macon, Georgia.
By 1966, there were 426 Midas locations.
In 1972, Midas International was purchased by IC Industries. The company was renamed to the Whitman Corporation.
History
In 1979, in addition to mufflers, the company begins to offer brake services.
By 1980, there were 1350 Midas locations worldwide.
In 1986, the 2000th location was opened.
In 1998, Whitman spun Midas off as its own company and is listed on the NYSE.
In 2001, the company purchases 98 franchise locations in an attempt to improve profits.
In 2012, the company is purchased by the TBC Corporation and taken private.
Today, there are over 2500 Midas locations worldwide.
Midas takes advantage of women, period! Zephyrhills Midas sold me 4 tires, alignment and other work which I later found out by a reputable shop was unnecessary work. I tried to replace my tires with less than 15K miles on them but they refused. I’ve contacted the Zephyrhills Midas (3 times) and corporate office (3 times), no reply. I will post my complaint on every website I can find re: Midas. Bad business! Takes advantage of women! Maybe a class action suit is in play because of the women who posted here. Shame on Midas!
Absolutely the worst service station ever. The managers and technicians are absolutely horrible. They rock and sock you with charges and then you go back and back because never done correctly. The managers don’t know what end is up!
I had originally brought my car in due to a tire flat light on and when they inspected tires all were okay after a week tire light came one again and bought it back again, again they said no problem if happens again they will shave down rim and seal tire that was showing low pressure. I brought the car in for other services equating to over $1500.0.00 and had numerous problems with the repairs. After finally taking care off the original services they said that more was wrong with car and had to do a degreasing of underside of car to see where an additional oil leak was coming from and that they would shave down tire rim and seal when doing the degreasing. I picked up the car and asked if they completed all services and they said yes and sealed the tire well but only charged me for the degreasing. I was to bring the car back in a couple days to see exactly where the leak was coming from after the degreasing. Brought the car back and they gave pricing for a new oil pan which they then called and said they didn’t feel comfortable doing repair since the car was older and things could go wrong and more costs could incur. Manager said to just put oil in once a month and would be good. Pretty unbelievable!!! In the interim of starting all these services and tire checks I had a full spare tire in trunk bought previously for a different tire that went flat and as it turned out was the rim, so I kept the new tire as a spare in case ever needed. When this was all said and done about 3 weeks after the degreasing was completed my washer fluid light came on and I looked in trunk for some washer fluid and guess what…..my new full spare was gone!!! I called Midas and told them right away that they forgot to put my tire back in the trunk and they told me they would have to look at tape to see if this was in case true…or I guess I fabricated the whole thing. As it turns out the Regional manager Dom called to tell me that he went through all the video and not once in the 15 visits that I brought my car in and back and back again ever went into the trunk therefore I am out a $160.00 brand new tire because there mechanics forgot to put it back in my trunk and he can not find video to show the tire was there. This is the most preposterous phone call I had with any retailer ever!!! I asked the regional manger to have the owner call me and he said that will never happen! MY ADVICE TO ALL IN CHERRY HILL AND SURROUNDING AREA OF THIS MIDAS ON ROUTE 70, MARLTON NJ IS STAY AWAY!!!!!!!! I will be calling the TV station to see if they will take this story live. Maybe they can find the video, account, tire!!!! STAY AWAY FROM MIDAS STORES IN GENERAL NO ONE SHOULD BE TREATED THIS WAY EVER!!!! If you read reviews on the corporate website you will see I am not alone!
On 3/09/2022 I took my car for a routine oil change at the Midas in Frankfort Indiana and the manager called me and asked me who changed my oil the last time and I was like you did why? Well there is oil in your coolant reservoir so it looks like you might have a leak. So he said he needs to do diagnostic to see if there is a leak and of course there was not but they need to do a flush of the radiator and that is going to cost $129. I told him you guys changed the oil the last time and you had to have poured oil in the coolant and he said he started in January so it was not him and I told him that does not matter Midas made the mistake and I am not paying for it. So he says let me see what I can do and they had my car all day and I had to call him several times about can I get my car by 5 I have to get my grandson and he told me no problem but 5 came and I walked over to Midas after work still not done. Finally by 5:30 it was done and it cost me $207 and he told me he could not take anything off the bill. So I told him I am never coming back and I will tell everybody I know not to ever take your car there again not to mention they stay open till 6 but the mechanics ended up leaving before that.
I took my car in the Midas in East Windsor, NJ. I paid for $1500.00 worth of service and everything was fixed that was recommended as important. I got in my car and saw that my windshield was cracked, which was 100% not there when I dropped it off. I called immediately and was told that it was there with no mention in my paper work or mention to me at the store. I called the store and called corporate. The representative who said that he ran corporate was very sarcastic on the phone with me. All I asked is that they take responsibility for the damage and pay for the window to be replaced.
Did they pay for it The effed me over too
GOT A TIRE CHANGE ALL 4 TIRES AND THEY TOOK OFF SPARE DONUT TIRE AND NEVER PUT IT BACK IN TRUNK. NEVER TRYED CALLING ME. I GUESS THAT IS THE MIDAS TOUCH THERE TALKING ABOUT. THEY NEED A CHECK LIST CAUSE THEY FORGOT MY BATTERY COVER ON A OIL CHANGE BEFORE. I CAN NOT BELIEVE ALL THE BAD BLOGS THEY HAVE, IF I WAS THE CEO I BE A LITTLE CONCERNED. THERE IS KNOW WAY ALL THE BAD BLOGS COULD BE WRONG.
NEVER AGAIN! Midas is the worst! The one in Amsterdam is terrible and take advantage of women all the time, telling them they need things fixed that don’t. The one in East Greenbush is also terrible. Today, 10/7/2021, I had enough of them. I always avoid them based on my experience with the Amsterdam one years ago but this was the only car shop location with an appointment open this week. I decided to try it hoping times have changed. I called on 10/5/2021 to make an appointment. They set me up for Thursday morning with a 7-7:30 drop off and a promise the car will be ready by noon. 12:15 comes and no call from them so I call them. They, Sean, told me that “his guys came into work late and they are running behind, it is up on the lift now, give us an hour and it will be ready, the oil is finishing draining now and we only need to change the light.” I said ok, that works. At 12:44 I get a phone call from Dan (I think was his name) saying that they don’t have the light I need in stock and to fix my light on my type of car they need to “rip the whole front off” to get in there. I said I understand what it takes to change the bulb, I have had it changed before. He continued to say it will take about a 1/2 hour to complete that process and it will cost $68 in labor plus $29 for the bulb. I said “No, I am not paying for extra labor when you knew from my initial call on Monday the type of car that was coming in today and what it needed to be repaired.” He responded with “Well I need to charge you with some labor for the work.” I responded with “No, this is your mistake for not being prepared, I needed my car at noon, it is already past that, I would like to talk to a manager or supervisor.” He said he would call and talk to one and then have them call me back. Sean calls me back to say he “talked to the manager and they said they won’t charger me $68, but only $25.” I said no thank you, do not touch my car, I will be over to pick it up. I then called the cooperate office and reported a complaint. Waiting on the owner or district owner to call me back in 24-48 hours.
My name is Jacqueline Boyd and my car was serviced at SpeeDee located at 2421 South Blvd, Charlotte, NC 28203 on April 13th,3021. Within less than 2 week later my motor was completed gone! I broke down one night and to have it towed to my home. A week later I had it taken into a Euro service center and was told the cartridge in the oil filter was left out went my oil was changed and that the motor was completely gone. A gentleman by the name of Robert Fahr (who says he is the general manager has agreed to repair the damaged motor and advised me the owner will be refunding my towing cost. Today is June 14 2021 and I still do not have a car. I have missed several doctor appointments and I have no family here. I do not know where he pulled the car to and he has not been in communication per our phone agreement. He claims the owners of SpeeDee are aware of this situation. I have had to pay to fly to Florida because I had nothing to drive after he stated it would be ready. I have paid for ubers, baggage check, instacarts and rental cars just to name a few. I want my car and all monies I have paid out as an inconvenience. My job will no longer be remote as of June 30, 2021 so I will need a form of transportation to commute into the office. I have already paid car payments and car insurance twice on a car that I cannot drive. Robert Fahr initially stated the owners would not be issuing a rental car, may I ask why not?
I am demanding every dime I have spent for this inconvenience as I have all documentations and receipts. If this is not something you all are willing to do then I have no choice but to have this resolved in through civil suit. I also plan to file a warrant for Robert Fahr’s arrest because I advised I would come pick up my car but he stated the car was not quite done. I do not know where my car is nor have I heard from him, therefore it is considered stolen! This is considered a crime.. I have made several phone calls to the following number listed on your corporate website, 18008227706, I have left several messages within the past 2 weeks and no one has reached out. A lady (who stated she is the receptionist) by the name of Yolanda called me last week advising she would pass the message to someone to contact me, still no communication from anyone within the company has called.
This is beyond unprofessional! I am allowing you time to reach out and resolve this issue by 12 noon (EST) on June 15, 2021. If I do not hear from someone within your company by this time, I will be moving forward with the prosecution and a civil suit. I do not wish to ever hear from Robert Fahr as I am demanding someone else resolve this immediately. This issue has been delayed long enough.
Keep in mind, it is not my duty to sit and wait on a phone call from you all because I am the one inconvenienced and I still have to work, therefore if you cannot reach me by phone please LEAVE A MESSAGE AND EMAIL ME TOO. Honestly, email would be the best option as I am able to respond more quickly.
I took my vehicle in for an oil change on a Yukon XL 2007. I had a low oil warning light on. Before going in I added a quart of oil. The light went off. When all was done. They said I had a rear main seal leak. (Said the pan was full of oil) They wanted to fix it for $1700+. I told them not at this time. I took it to the dealership. The rear main seal is perfectly fine – no leak what-so-ever. I will never go to Midas for any reason if this is the kind of service your company provides. Also they want $615.00 to change sparkplugs and wires. $260 for parts. I can get the parts for under $100 and I am very capable of changing them myself if they actually needed it. I’m very disappointment and will be telling all my friends. Businesses and people need to be more honest. And if they are not they need to be called out – so I’m calling Midas out! A very disgruntled ex-customer!
On 6/29/20 I went to Midas at 1670 3rd ST. Winter Haven, FL 33880. I spoke with Derek and was very clear on what I wanted done to my 2014 Town & Country. I asked for 1)an oil change 2)change my motor mounts 3)diagnostic and fix check engine light for slight over heating 4)change front and back AC blowers. Well, receive a call from Derek shortly after I left being told that my motor mounts were fine, my ac blowers didn’t need to be changed only the resisters, the diagnostic (that I paid for) shows the check engine light and slight over heating are because a new thermostat is needed as well as a tune up. Certain that my brother in-law (who works on cars and had only visited me a week prior) had said it was definitely my motor mounts and ac blowers, I asked if he was sure. He assured me they were positive, have me an estimate and said it would be done the next day 6/30/20. No sooner than when we hung up the phone did I get a call right back from Derek saying that I needed a new water pump and coolant exchange to complete the job, and due to waiting for this piece to come in my car would not be ready until 7/2/20. The new grand total is now $2,213.08. The big day comes but of course with out complications. Little did I know it would be the first of many. I get a call on 7/2/20 from Derek, “Mr.Kay, your van is ready…” My spouse and I get there, I pay the $2,213.08 and get my key. My spouse goes to drive our new and improved van, There is just a slight problem, the check engine light is still on and the AC is now not working at all. $2,213.08 later and now the AC is completely out instead of going in and out as it was before I brought it in and the check engine light is still on. We turn the car off and go right back instead… “Oh there is a slight bend in cylinder number 2, we can’t fix that here but if you bring it to a machine shop they should be able to take care of it but until that’s fix the over heating and check engine light will not go away”. My first instinct is to flip out, I just paid you all this money for what? Well aware that they knew the problem before changing all these other parts, I keep calm as I wait to get the proper proof. He than says that they will fix the ac problem at no additional charge (obviously cause you charged me for it already and it isn’t working, don’t pretend your doing me any favors buuut I’m keeping record) only to call me an hour later and say “So your back AC blower is out and needs to be replace” I replied with, “I told you that when I bought the car in, but you said the blowers were fine” guilty as ever he says, “yes sir, I’m just going by what my tech says”. Now my new pick up date is 7/6/20 please keep in mind this means another week of extending a $300 rental so that I can still work. 7/6/20 rolls around and again my spouse and I go to pick up the van. First thing we notice is the back AC works but the front AC is still not. My spouse puts the van in reverse and pulls back, shifts in to drive to drive around front and the car is launching forward, I see smoke coming out the muffler and the shaking is way worse than I’d ever seen it prior. I’m at my breaking point… We go back inside and at this point keeping calm is hard to do. Derek has now enlisted his coworker Frankie to help get the heat off him, because rightfully so we were upset. Frankie, unaware of the original conversation when I brought the car in, accidentally spills the beans. He’s looking over the van and says “All the shaking is because you need a new motor mount”… I explain that I told Derek that when I first brought the van in, as well as the blowers and now only one AC works, the check engine light is still on from something you guys had to know before charging me an arm and a leg, smoke coming out the muffler, still at risk of over heating and my van is worse off than it was when I brought it in. It was a daily driver back and forth to work up until the day I brought it in. I told him I felt like they had taken me for $2,213.08 and I want my money back. He asked me to calm down and let him talk to Derek, they returned with the same lame excuse, “he only went by what the tech told him”. Frankie offered to do the motor mount at no extra charge and said I could pick the car up the next day 7/7/20. I was going to argue about the ac blowers or the smoke from the muffler, I just wanted to get my car out of there and to a shop that could confirm what I believed Midas was doing to me so I could have proof. I picked my car up on 7/7/20 and the shaking was gone for the most part, the front ac was still not working (kicked in about 10 mins later and kept going in and out as it did before I brought it in to Midas) and I notice drip-page from the muffler which I’d never seen from my van before. I did ask Frankie about that smoke I seen from the muffler, he said it was NORMAL and due to the coolant exchange.
I took the van straight from Midas to a reputable machine shop that a friend in the mechanical world recommend. This shop Informed me that my head gasket was blown and that likely Midas is to blame. He explained that there was no way that Midas could have done this work with out knowing the cylinder was bent to begin with, he went on farther to say that the gasket blowing likely took place once the water pump was changed, which is why we seen the smoke coming from the muffler, our second attempt to pick it up. I can’t afford the price of a new motor (I’m looking at $3,500min) after pretty much wasting $2,213.08, not to mention that Midas is to blame for this now blown head gasket on a van that I still owe $8,000 on. I’m demanding my money back(minus the amount of the oil change & tune up even though those should be a given for all my troubles) and the payment to replace the motor.
I took my good running van there with simple request for work, only to have them keep my van for a week and a half, not complete any of the services I asked of them and they blew my head gasket in the process. They all lie, including the owner, each person had different stories each time I called. After going to corporate, I was able to get their insurance company to cover the blown head gasket however, I want my money back because the services I asked them for were not complete and my van is in a worse state than when it was brought to them. This all took place starting on 6/29/20 and here we are a whole month later and I’m still in a rental paying $300 a week because of their inability to do what they claim to be good at. The insurance has sent out the check to get the head gasket fix (as of 7/28/20) but the owner is refusing to refund my money ($2,213.08) for the work I paid for (even knowing the work wasn’t done right) because he feels they are doing me a favor by paying for a motor due to a head gasket they blew. I didn’t bring my car there with a blown head gasket. If you didn’t fix the original problems I brought it in for, I’m entitled to my money back. I’m now going to perusing legal action toward them, for not only my money back, but the rental fees that are now up to $1200 and counting, as well as emotional and financial stress during this pandemic. The money I’m making at work weekly covers pretty much the car rental fee with not much left for bills as I’m only working part time during covid. I’m disgusted with this place and will also be forming a class action lawsuit against them on top of my personal case, for others who have been wronged. I’m also reaching out to channel 8 news, 8 On Your Side and the attorney general. Do yourself a favor and don’t use this place, it’s bad business, bad service and very shady. The guys up front work on commission and they will try to drain your pockets. The techs obviously don’t know what they are doing and they all just try to cover up each other’s lies until you have proof. Luckily my phone auto records for work!! His employee told me on the phone that they already sent my refund back from their bank to mine, which my bank confirmed was a lie! Also in my original conversation with the owner, who was very clear on the fact that I wanted my money back and even stated it his own words “we took $2,000+ from you” and assured me that he was going to take care of it and have his insurance contact me. Hopefully people do research and read these reviews before bringing their car, sure wish I had. 0 stars
I also am having trouble with them They want more money and didn’t fix the engine to begin with. Is there a suit against them? I would like to know.
This is EXACTLY what they did to my elderly uncle. Paid 1400.00 for a break job and while driving off and stopping at the light, there was no pressure between the brakes and floor. Now, suddenly there is an oil leak coming from the breaks per Robert from Midas in Bonny Lake, Washington who now advises my uncle that it will be an additional 1600.00 to repair his brake booster and master cylinder. Wouldn’t Robert have seen this during the original repair? Instead he let him drive off placing his life in danger. If anything happens to my uncle David Knodel, let this notation be used as evidence.
I bought a Midas muffler 5 years ago – because they have a life time warranty. But now it has a rust hole. I contacted the store, and they found my account and file. BUT then I was told that the muffler they put in my car didn’t have a life time warranty. I stated that I thought all Midas mufflers have a life time warranty??!! He stated that they usually do, but the one they put in my car didn’t. He stated that I’d have to buy a new one. Is it this store that is crooked, or is the Midas corporation crooked???!!!
Looks like they all want to get into your wallet, they overcharged me on a transmission oil change after they got it on the lift I was told the transmission holds 8 quarts, so I was charged for 8 quarts. When I got home I looked in the booklet that came with the car and found out the transmission holds 7 quarts when it’s empty.
Watch out for these service writers, some of them are just crooks. Midas isn’t caring much because it seems as long as they got you once for extra money, they don’t seem to care about repeat business.
I will NEVER use your company because the dishonest practices used in the Stroudsburg pa location. No thanks. Over charge for a service I don’t need. Got a second opinion and they shook their head. I am not alone I my opinion of this location. You probably will not be around much longer.
On Saturday 10/26/2019, I took my car to Midas for a diagnostic test. I was greeted outside by a man, named of Eddie.
I told him I had gone to Sears( No Charge- free) for diagnostic test a week earlier and just wanted to confirm the issues that were pointed out at Sears. Eddie said that it would be $99.00 for the diagnostic test. I said to him no I don’t have that kind of money for the test. He says don’t worry about it I wont charge you for the test.
So, I said to him, are you sure you’re not gonna charge me. He says no charge. I said okay. I couldn’t understand why he kept communicating with me outside.
Eddie would never take me in- side the office with his workers or customers. After, the test was completed the employee behind the tells the charge is $113.41. I said no, where is Eddie? The employees went looking for Eddie he comes from a back room.
I said Eddie you said there will not be a charge for the test. He says no you misunderstood what I said. I said no, I asked you several times. are you sure there is no charge?
You said I’m sure there’s no charge. I paid the $113.41 and was given a receipt. I didn’t realize that there was not repair notes or a diagnostics listed until I reached home. The following Monday 10/28/2019 I went back to Midas to complain about no form with the issues that were found.
The employee (who was rude from day one with no customer service) behind the desk later give me a piece of paper that he has scribbled on it, its not legible and he has no record of the issues because it was never put in the system. I said, what is this how unprofessional how can you give me something like this. I was disappointed again after finding out that the results from the test wasn’t entered into the computer. The employee goes to the mechanic to ask him what was the problem he cant remember off hand because he has tested other cars during that time.
I’m standing looking at them while they try to figure out what to put down. Another employee sees that I’m very upset and says to me that he will put everything in the computer to give a few minutes. I spent 45 minutes waiting on something that should have been given to me on day one. Management (Eddie the guy that greeted outside from day one comes in the office, take a seat and says nothing as if he don’t know what’s going on by the way I was told that he’s the owner) Wow unbelievable.
The most crooked mechanic shop that I’ve ever done business with.
Never again terrible service. I’ve posted the Diagnostic form that was given to me.
Product or Service Mentioned: Midas Diagnostics.
Poor customer service.
Monetary Loss: $113.
Preferred solution: Full refund.
Thank You,
Karen – 954-232-XXXX
Saturday Nov 30, 2019
This morning I took my 2013 Toyota Corolla to local Midas in Hanover Park because this morning I was having problems with starting it. When I got there I explained that I was having trouble starting my car 2 weeks ago as well, so I replaced the battery with one that I bought at a local auto parts store. Josh, who was serving the counter, told me that I bought an incorrect battery, so I would have to buy another “correct” battery from them and have them install it. If the problem with starting the car continued, I would need to get the alternator replaced (over $700.00). He then said that in order for them to replace the alternator, they would need to replace the battery with their own first and I would need to take the one I bought 2 weeks ago back to the store. When I asked Josh why I needed to replace a brand new battery with another new, more expensive battery, he said if I and other people know better I should take the car somewhere else. At that point, I had no other choice, so I agreed to have them install a new battery, which cost around $200. Afterwards, I went back to the store to return the battery I bought two weeks ago. They took a look at the battery and told me that it was the correct one for my car and they did not see reason to take it back. I was shocked how dishonest and greedy Midas is. Still shocked.
ATTN: Alan Feldman
President & CEO
MIDAS AUTO SERVICE
HEADQUARTERS
==================
REF: INVOICE 1054518 (ON OCT.10/2019).
(AT-MIDAS AUTO SERVICE
10555 S.POST OAK ROAD
HOUSTON ,TX77035
==================
RE: WHILE MY CAR WAS IN REPAIR, THERE WAS THEFTTOOK PALCE IN MY CAR- TRUNK & PASSENGER SIDE COMPARTMENT. LOTS OF THINGS MISSING
(PHOTS ENCLOSED)
ON, OCT.10/2019. I CAME TO YOUR REPAIR SHOP FOR MY LEXUS, FOR OIL CHANGE SHOCK REPLACEMENT SERVICE
THE MECHANIC DID NOT DO THE JOB RIGHT, INSTEAD, HE SNOOPED INTO CAR TRUNK & MASH-UP THING IN MY WHOLE CAR, INCLUDING FRONT PASSENGER SIDE GLOVE COMPARTMENT, & MY TRUNK AND WAS MASSED-UP.
WHEN HE FROGHT MY CAR IN FRONT, RIGHT THERE, WHEN I CHECKED VERY MONT, I FOUND LOTS OF THINGS DISAPPEARED. I AM SURE THIS WAS DONE BY THE MECHANIC WHO REPAIRED MY CAR.
I TOLD THE SUPERVISOR WHO WAS AT YOUR FRONT DESK HE TOLD ME, ” HE CAN NOT DO ANYTHING & MANAGER IS NOT HERE “I, THEREFORE WRITING THIS TO YOU. FOR YOUR INFORMATION, SO THAT WHEi TAKE LEGAL ACTON, YOU KNOW WHAT HAPPENED IN YOUR SHOP.
PLEASE…DO…PAY ATTENTION TO YOUR CUSTOMER AND YOUR EMPLOYEES WILL NOT DELIBERATELY CHEAT, IGNORE THE COMPLAINTS & INSULT THEM FOR NO APPARENT REASON AT ALL!!!
THANKS!
ASHVIN PARIKH
I went to Midas for inspection on what was wrong with my Jeep I was told I had $1200.00 worth of work that needed to be done. I was alright with that because my Jeep is a 2006 and things do need to be replaced on older autos. I needed rear in work done so I had that fixed first. I paid out of pocket for that work. The oil that was to be put back in was covered under the payment that I gave. Well unfortunately the old dirty oil that was taken out was put back in. The auto was not driving right and I still seen oil leaking so I took it back. The one manager was very considerate and had them to replace the new oil because he had written it on the order. I told them the third visit I was worried about some kind of noise in my wheels. The one mechanic informed me that all my tires had lumps in them and needed to be changed, he also recommended me getting the air fix, which it was very hot out and I agreed. The only thing was I could not afford the tires and the air conditioner at the same time. So he recommended a service that they have called easy pay. I was approved that day and had the work done. In one month I paid them well over a $1000.00 dollars. Remember from the first inspection which cost me $20.00 they said I only had $1200.00 worth of work that needed to be done. Air worked just fine he did a good job, but on my way to work I notice several drops of oil before leaving my home. Now I have taken this car up to the Austintown office 3 times. Each time something new happens that is needed to be done, everything in the $300.00 figure and above. Well I got 1/2 way to my job and had to come back home from a roaring noise coming from my wheels. It scared me so bad I creep back home and missed work. Patient was left alone because I could not get to her. I call Midas the manager Tony advised me to bring the auto up to them soon as I could, which was right away. You have to wait so long so I had them to drive me home and when they were done with seeing what was wrong to pick me back up. Now I have my mother who resides with me that is very ill which an auto is needed at all times in case she is rushed to the hospital. It was taking so long for them to get back in touch with me and close to closing time I call them back. They said my brakes were so bad that 80% of them were gone. Ok that really upset me because you will sell me some tires and have me risk my life knowing that I needed brakes. When you did the inspection you should have seen that, or when you took the tires off to replace them with the ones I could have waited for they should have seen I needed brakes. Now they wanted 300.00 plus to fix them not including the other work that they said I needed. They never came back to pick me up to get my car, nor did they call me the next day when they opened and got started working I had to call them. The one manager Tony has a very bad disposition get your money and then could care less. He actually argued with me about the poor service with the brakes, he did not even have a clue on what the mechanic told me the reason why I needed new tires. He said they had bad tread which was wrong; the mechanic said they had lumps and them. I have enough sense to know when my tires are badly warned. I call the district manager explained my circumstances to him; he took my information and said he would get back in touch as soon as he talk with them. I am still waiting to hear from Tony in Boardman four days now. I am paying 255.00 for a loan that I took out for tires, and can’t afford to get my brakes fixed on my fixed income. After my daughters tire came off from her car being fixed by Midas that darn near killed us; should have taught me a lesson, because we almost had a accident. If this is good customer service I would hate to see bad service.
Went for a oil change July 10th 2019. Car started to cut off as well as make a ticking noise August 8th 2019. Took car to Midas August 9th 2019. My original receipt never said I had issues with my car. Came back in August with my uncle present and was told I had an “Oil Leak” and something wrong with my “Oil Pan Gasket”. I explained that it’s weird I was never informed but I am the owner of the car and it took me to bring my uncle to get answers. Was contacted by Steve Baker that if need help call and let him know. I explained after having two mechanics look at my car that something was internally wrong and not just the misfires codes that were coming up. When they drained oil they said it was black and shouldn’t look like that after almost a month. They then decided to have me take my car to a Midas further out to have them do a “full diagnostic” come to find out that they didn’t have the machines to do such meaning I transported my car to the location for no reason. A gentlemen told my uncle they would not tow my car. I spoke with a Greg and was told to take my car to a dealership and have them do one and if it comes back the oil change did something internally Midas would handle it. But they towed my car when they said they wouldn’t. After my car was sitting on their property a worker Chase said my car sounds like my alternator is going bad. I never had that issue either before my oil change. No my car is impounded. I am having a baby in two weeks with no transportation and a loss of money because now my car will have to sit there because I have to prepare for my Chile to arrive. From the beginning I was not upset just wanted answers and my car handled. But they started to become rude towards me . If it was their mother , wife or daughter they would be on top of making sure their car situation is handled but me a African American woman gets discriminated against and no help but lied too and made a joke out of.
I purchased a engine from Midas
I didn’t have it 2 months and it over heated
From the day I got the car. There was still issues with it.
The check engine light kept coming on.
I’d take it back.
Because it had a misfire code
They did a smoke test!
Changed my fuel injectors
I still had problems
I took it to them again.
The gas pedal had to be floored to pick up speed going upward
The guy told me there was nothing wrong with my vehicle.
2 days later my engine blew
This is 8000 that I paid and they said it’s my fault
Mind you I’m still paying on the loan that they gave me for a car that doesn’t work
I’m looking into lawyers
There has to be something I can do
If I dont have a ceo or field manager get back with me within 48 hrs : I’m getting a lawyer : and I will turn them in to whoever will listen: plus I will post my horrible experience with midas on every social media site I can :
midas will tell you they don’t need you I would recommend everyone go elsewhere they lie overcharge and treat you like sh*t if you lie it keep going but I was told I wasn’t needed they seem to have ripped off enough people to not need work any longer maybe its time to close all the stores
I live in des moines iowa have been going to the midas shop in southridge mall lot 2 years today friday 8/30/2019 I went to have an engine protecter cover fastened either a screw was missing or it could be refastened and have tires rotated the desk man told me no walkins on Friday or Saturday I was there at 7:30 a.m. no one else was waiting I said fine i’ll fix it myself and go somewhere else the desk man tall skinny guy I never saw at the desk before said fine I don’t need you I decided if i’m nothing to midas as a customer I will never go back they don’t need customers evidently I hope corporate office knows you don’t need customers
Do not rely on this company! brought just the wheel on the wife’s car for a simple flat repair! The tech scratched our chrome wheel all the way around the wheel!and then she she brought it home it was covered in the “soap” from sealing the wheel wich i cleaned off myself, when i contacted the manager they did admit fault after making us return our wheel to verify the damage and also both of us being late for work that day, and told us they would replace it, their idea of replacing it was ordering a 100 dollar wheel offline,factory price was 460, wich they refused to tell me from where they ordered it from and wanted the old wheel for a core so they can save cash! I wanted to keep the old wheel for a full size spare either way, and after several calls and the headache of getting the run around I decided to take care of the issue mylsef! Do not use Midas in austintown ohio!! Not the first issue I’ve had and have had several others tell me about their business practice being an issue! Never again!!
Emergency brake change, charged $900. Unnecessary caliper change. Three weeks later they’re grinding again. They didn’t use any grease. Tried to call, let a message, never bothered to call me back.
Made appointment for brakes and rotors. They didnt have proper equipment so had to bring it back a week later. Brought truck in early but they didnt look at it until 3:30PM, even though i made an appoinment. I couldnt leave the truck there any longer and had to pick it up and use it for a full week before I was able to make another appointment, which caused the caliper to lock up. So new manager Matt inflated the cost of repair. Almost $1500 for brakes rotors and a single caliper. NEVER was charged that much in the past, and always used Midas. I will be contacting headquarters directly.
I had an appointment for break inspection @ 9am at your location on 12 mile rd and Novi rd, where my car was looked at for all of 3 seconds after being told the inspection would take 1 hr or 45 mins. After 2 hrs and no other customers my car had still been sitting. Now after inspection they informed me that I needed front brake pads and to machining the rotors for 240$. And that it would take another 1 hr and half to replace the brake pads because they were “perfectionists”. I have been here another hr and your “perfectionists” have not done anything. Great service Midas!
My wife took our minivan to the Midas at 22nd St. and Kolb Rd. in Tucson. I sent her there because of a Groupon that I had received. We were charged over $134 to replace a bolt that they claimed had been stripped by someone else. They also wanted to charge over $500 to change a water pump that they claimed was leaking. We took it to the dealership and were told that there was no leak. This was very disappointing and I wonder if this is Midas policy or will there be something done to correct this practice.
Bob Cosby
I came into have my air conditioning service and my compressor didn’t work the tech told me that the conpressor didn’t work so the van never used any antifreeze put i was charged anyway for a job that they never did of course i complain and he told me to come back to get my money when I got here he told me that he had to put it back on the machine so he can take it back out before giving my car and my refund i was very upset because my name is earl Jenkins my phone number is 215303XXXX
My experience with Midas in College Park and Fayetteville GA has been overtime in Hell. In December 2017 while out of town during Christmas, I heard noises coming from the right side of my 2010 Dodge Nitro. I stopped at Midas as I was getting back on the road the next day headed back to Georgia. Rotors and pads were installed and the noise ceased. On 7/28/18 the noise returned so I went to Midas in College Park, GA. Brake pads and rotors were installed again. Wait didn’t that just happen in FL? What is the life expectancy of the products put on cars that they are no good in seven months? I was charged $414. On 9/14/18 I went back to the College Park location because the noise on that same side reappeared and the noise was working my nerves. No labor charge but I was again charged $273 for rotors. Again the noise continues, I went back and was told by the franchise owner it would stop. It did not. I went back a few days letter and my vehicle was examined again for about the 4th time. This time I was told I had a bent flange and for $1542.50 they could fix the cause. By this time I am suspicious because I have been to this location four times, you have driven my vehicle all four times, you have removed the rear right tire all four times and now this new revelation as instructed by your master mechanic. If it the flange was bent why did you not see it the other three times? Just as you would get a second opinion from a doctor I went to the Midas in Fayetteville, GA which is about 7 miles up the road to let them check. At the Fayetteville corporate store on 10/4/18, I was told the information given at the College Park location was incorrect. I did not have a bent flange and if there was a bent flange my vehicle would bounce and after driving it there was no bounce, however, the College Park store had put the wrong sized pads/rotors on my vehicle. Fayetteville charged me $715. Guess what…pads rotors and calipers(yes calipers was the new add on). Shortly thereafter I went back to Fayetteville because there was the noise continued. Again as in previous visits, the vehicle was driven, tires removed…the whole nine yards. The manager of the store had me to come to the repair bay and told me I had a bent axle. I asked you have looked at my SUV numerous times, I have shared with you all the paperwork from my previous Midas visits, why is this just being discovered if indeed this is the case? Well, in his infinite wisdom or lack thereof the manager told me “I didn’t look at it before”. Oh, no he did not say that. Yes, he did! I asked how much is this going to cost me? You have charged me over and over and over for the same thing you claimed was the cause now you come up with this. The quote was $738 for the axle, $132 for labor and $30 discount. You have got to be kidding me! You have quadruple charged me for what I more than likely did not need I owe close to $1700and now you want close to $1000 for not fixing my vehicle all of the other times I’ve been here. Oh, by the way…I called the district manager after the College Park store and was told it was a franchise so he could not do anything. Well, I telephoned him again sent him all of the invoices I had incurred and he sent me to another Midas in Atlanta where I was under the impression I would finally get my SUV repaired based on my conversation and no extra charges. Per that talk he stated to me “What you want is for your car to be fixed” and I responded Yes! Little did I know the Atlanta Midas was only going to examine my vehicle and tell me they could not fix it I had to go back to one of the other Midas stores because they could not incur the repair cost. Wow, Midas is Midas isn’t it regardless of the location. Midas is the brand name for which you operate yet you ripped me off over and over and over and over again for what I did not need and now you want to charge me again. Needless to say, I am highly peeved. I don’t feel comfortable or confident in having Midas doing any work on my vehicle. Their practice is unethical in my view and I will tell any and everybody and post on any social media site about the way I was jilted. As it stands I will have to put out more money by taking my SUV to the dealer where I know if it’s not right I won’t have to pay over and over and over and over for rotor and pads I don’t need or an unneeded axle. Who knows with Midas? Oh, wait…The district manager Erik told me he would credit me with the $248 from the Fayetteville store where they charged me twice. I responded by asking for the $248 to be placed on the Midas credit card I had to establish for all of their charges. Well, he came back with he did not say he would credit it to my card but toward the axle. Now you know that’s not going to happen. And he even claimed there were other repairs to my SUV Midas repaired of which I have no knowledge of and my invoices certainly do not reflex those so-called added repairs.
I called the Midas Customer Care line to register a complaint and was given a reference number. Later I called again speaking with Customer Service who had no information on the previous call or the reference number. However, I was told they would file a dispute and I should hear something in 60 days, but if my claim was declined I would still have to pay and the incurred interest rates in that I had a no interest rate for a certain period of time. Sounds like they are screwing me over left, right, up, down sideways and anyway they can. Midas has become profanity to my mouth.
Excellent experience via Midas Tech yesterday 10/25/2018 Indianapolis 86th Castleton location. Mr. Scoby,
*Has a very professional approach
*He’s very detailed in pointing out issues with your car and showing you what’s wrong.
*Very effective when communicating with the customer.
*He don’t waste anytime getting car evaluation completed (I was ready to go in no time)
Looking forward to getting the funds to get work done by this guy!
A terrible experience & unprofessional service I had at MIDAS shop located on 2800 Dufferin St., Toronto, Ontario. If there is a zero star, I will give Midas a BIG Zero.
I am a senior in my 70s. On March 14, 2018, “I brought my car to the above Midas location for an inspection, due to an oil leak. They diagnosed that the leak was coming from rear main seal. I was quoted $1,400 to have the leak fixed. I agreed to the service and its cost, after pointed out to them, not to come back & tell me that it leaks from another place in a case they don’t repair it properly. Midas (Sin at front desk) told me, not to worry, they are sure it leaks at main seal and I have 3 months warranty. Two day later I picked up my car. When I got it home and it sat for a while, I noticed that it was still leaking. So I immediately called Midas & drove it right back to them. They (Sin & Marwan the owner) looked at it and told me it wasn’t leaking, is the old oil and give it a few days to dry up.
Six days later, and it was still leaking. I took it back to Midas. They said they forgot to tighten up the transmission oil hose.
From the first day (March 16/18) that I picked up my car and up to July 18, 2018, the oil never stopped leaking. I took my auto mobile back to them again & again for more than 20 times. Few times they kept it overnight. During these visits they (Sin & Marwan) were telling me each time, that it leaks from a different place and not to worry, they will fix it. Also during this period, they told me that they replaced different seals & gaskets (mail seal, front seal, timing cover gasket, oil pan gasket etc). Numerous times I question the capability & reliability of the mechanics (including the owner) employed by Midas.
After getting tired, frustrated and ready to have a break down from going back and forth to Midas shop and spending a lot of time on the phone without getting nowhere with them, I asked them to reimbursed fully for the amount I paid, so I could go to another garage, since they don’t know where the leak is coming from, and they don’t know how to fix it. They (Sin & Marwan) said that they will check with the head office (Midas corporate in USA). The head office response was negative.
After the head office refusal, Marwan (owner) said there is nothing that he can do, he is not going to fix the oil leak and also he is not going to give me my money back.
I contacted Midas corporate consumer relations (Charlie, Mark, Mef, Omar, Josh) multiple times. The most of the people that I talk to at corporate, were rude, unhelpful and without any effort to resolve the problem. Especially Josh the supervisor who had also a slight attitude. Midas Corporate response was, “there is nothing we can do, we can talk to them (shop) about your problem only, because it’s an independently owned business.
Over the course of the 4 months following my car repair at Midas, It was determined, that:
– They misdiagnosed the location of the leak and did not fix the leak as a result;
– They continued to misdiagnose the leak multiple times afterward thereby fixing wrong areas of the vehicle in attempts to rectify the issue;
– I have only recovered $420 of the $1400 I paid for services not appropriately rendered;
– I paid a lot of money for this to work, and now I’m out $980 with the engine that leaks to this day (7 months later);
– I have lost 4 months of my own time going back and forth (public transportation) to the mechanic and being without a vehicle for days on end. This minivan is the only car we have; and
– These circumstances have caused me great distress.
All I have to say is, these guys are horrible. They have no idea about oil leaks. They lack knowledge in there trade. They have no clue what they are doing. I am very disappointed. I was expecting them to take responsibility of their actions. What a mistake!
I WILL NEVER USE MIDAS’ SERVICES AGAIN. I’M DONE WITH THEIR SERVICES.
Been waiting 24 hours for a return phone call from warranty department
I took my 2011 Toyota Tundra that I rarely drive because; I’m a police K-9 officer and have a take home squad car, to have the brakes and rotors replaced. I’ve experienced nothing but problems ever since; I’ve gone back and forth with Midas at the Chicago Heights and Homewood locations in Illinois.They have sprayed and told me over and over again that my brakes are fine and they can’t hear any problems with my brakes and pads. Today is Friday July 27, 2018 and this was the last straw; I went back once again to the Homewood location to have them look once again at the brakes which are STILL squeaking and pulsating when I come to a stop. I arrived at 10 AM and they didn’t get to my car until after 12 noon and an hour later they told me the problem was my front brakes and rotors and it would cost $611.00 dollars to repair. I had my front brakes and rotors replaced in July of 2016; and keep in my mind, I drive this truck only two days a week and often not even that. I’m totally dissatisfied with the service and will be forwarding this to the Midas corporate complaint office.
Respectfully Orlando L. Morris
I was quoted one price to replace my brakes and when I got there they went from the quoted price of $190.00 to $290. I told him I was not willing to pay this and wanted to leave. The manager , Sean said he would give me the brakes for $190.00. He then insisted I needed a new radiator, my oil changed and rotaries so my $190.00 quote to replace my brakes is now up into the thousands. I told him I could not afford that and to just do the brakes. I also told him I had a coupon, this was a groupon I paid $90.00 and the rest of the cost was covered by the coupon. Sean became extremely combative disrespectful and rude. he said “what’s your problem, you don’t have any money ?” I said I came here to get my brakes replaced because I had a coupon and that’s all I can afford at this time. I work full-time and I am a college student so I am on a budget. Sean then started telling me that if I did not get my rotors replaced that I could be driving down the freeway and not have breaks and kill someone. I asked how this was possible because I was getting new breaks and Sean became more combative and verbally abusive.
I reminded him that the number gave me on my rotors were within the legal range to drive . He was being such a bully and calling me names that I began to cry. I just wanted my car back. the brakes were replaced but when I went to give Sean my coupon to cover for the repairs Sean refused to accept my coupon and charge me full price. Sean was a bully and he scammed me. I went there simply because I had a coupon that I paid $90 for and it would cover the cost of my brakes which in the end Sean refuse to accept and charge me full price. At the very beginning of our conversations I told him I had a coupon so I had to stay within the range or what if you can get allow me to spend. If Sean was going to refuse my coupon he should have told me BEFORE the service was done on the brakes so I could have taken my business someplace else. A coupon cost me $90 plus $190 for my brakes so I ended up paying $280 for brakes that should have only cost me $90 I paid for the coupon. I plan on taking legal action because this was a scam. I would never take my car here again.
I went to Midas and Spoke with Scott Frankland about an issue about my brakes. He asked what the problem was. I said that sometimes when stopping that my brakes slid so I had to press the bakes twice to make a complete stop. I also said that my brakes and rotors were done around a year ago and that I only use my vehicle in the weekend. Mr. Frankland sent his mechanic to put my truck on the lift. The mechanic remove all rims then called me over and told me that the rotors and brake pads where no good in the front and the brake pads were bad in the rear. I told the mechanic what was replace a year ago and the problem that I was having now due to this slipping of the brakes. He responded with “That’s the problem”. I asked him in the cost and he sent me to Mr. Frankland. Mr Frankland checked and said with the Memorial Day discount it was going to be around $530.00. I figured he was honest and trust worthy so I agree to pay. When the job was done! I was charged on my debit card $657.96. Mr. Frankland said that the extra was taxes. I left and in five minutes of driving I had three lights light up on my dashboard. 1- Symbol of a wrench, 2-symbol of car slid, and 3-symbol of ABS, and the brakes still had the same problem I first went to get repair. When calling the MIDAS the mechanic that worked on my truck answers the phone. I explained what had displayed on my dashboard and that the slipping problem wasn’t corrected. After a couple of worlds he wanted to take a look at it. Arriving at the shop Mr Frankland placed a computer on my vehicle to locate the dashboard problem. They put my truck on the lift and removed the right rim and found a cracked ABS TONE RING. Mr. Frankland said that they will replace it at no cost.
Another employee that I spoke with said that they were suppose listen to why I was there and drive my truck.
When searching the internet. The cost for for this ABS TONE RING is $13.00 and with labor it should’ve been around $90.00. I was charged over five hundred dollars that was not needed.
Midas shop location: 6805 Bandera Road
Leon Valley TX. 78238
(210) 681-7251
Manager: Chris Thomas, Lead Mechanic: Bubba
Vehicle: 05 MB CLK 500 VIN.# WDBTK75G25TO41675
Owner: Jorge L. Colon Jr. (919) 394-1405
Date of pick up vehicle: Feb. 5, 2018 after 2 pm. Monday
On the 5th of Feb the vehicle was pick up by I and my wife, she drove the Mercedes I follow in my vehicle she proceeded to get it was as we normally do for the pass two years at the same car wash that I have a monthly membership with. As my wife exited the car wash a slight dip with is normal when leaving the guide-tracks. Vehicle stalled, a tow truck was called the vehicle was returned back to the Bandera Midas Shop after business hours‘. On Tuesday the 5th after 2 pm. I notes my MB CLK 500 was out side in the parking lot facing opposite of the car stall bays with the hood up and no one attending it, when I brought it to the mechanic (Bubba) that Wednesday 6th due to he was on a run picking up supplies that Tuesdays’ a I was informed by the manager Chris. I was informed on that Wednesday that a new lead Technician will arrived on Monday the 12 of Feb. to help in the in the analysis of the problem. On Tuesday I was tolled by the manager Chris Bubba was off, I then ask were there an analysis completed on my vehicle he relayed to me that according too the Mechanic Team “Water” in the vehicle main Computer shorten it”. How it got there is inconclusive: Find this is totally preposterous this is just ambiguous ruse too try to imply or suggest that it a car-wash is the source of this water which cause the damage too the cars’ computer. This shop history has been flagged on its dubious repair actions. I myself have seen this inquisition when a few years ago with the same vehicle it took two radiators to get it right. At that time I was inclined to give them the benefit of the doubt. This can not be tolerated this has to be made right.
Resubmitted Response:
Midas shop location: 6805 Bandera Road
Leon Valley TX. 78238
(210) 681-7251
Manager: Chris Thomas, Lead Mechanic: Bubba
Vehicle: 05 MB CLK 500 VIN.# WDBTK75G25TO41675
Owner: Jorge L. Colon Jr. (919) 394-1405
Date of pick up vehicle: Feb. 5, 2018 after 2 pm. Monday
On the 5th of Feb the vehicle (2005 MB CLK 500) was pick up by I and my wife from the Bandera Midas Shop , she drove the Mercedes. I follow in my vehicle behind hers in my Chevy HHR. She proceeded to get in the carwash entryway which was we normally don for the pass two years at the same car wash that in which I have a monthly membership with. As my wife exited the car wash a slight dip with is normal when leaving the guide-tracks. Vehicle stalled, which had to be push out of the exit-way then a tow truck was called for the vehicle returned back to the Bandera Midas Shop it arrived there after business hours‘. On Tuesday the 5th after 2 pm. I notes my MB CLK 500 was out side in the parking lot facing opposite of the car stall bays with the hood up and no one attending it, when I brought it to the mechanic (Bubba) attention he dismissed it as being normal, it was no problem. I fond this to be problematic with possible bad outcome for my vehicle, this was on Wednesday 6th. when Bubba related this information; due to Bubba was out of the shop picking up supplies or out for the day. Chris seem to me unsure about Bubba whereabouts on that Tuesdays. I asked the Manager Chris if Bubba came up with a prognosis too my cars’ problem he informed me according mechanic team “it was water shorted main car computer”. I toll Chris in response that this was hard to believe due to the fact I running this car though this same carwash for the pass two years without any problem. His remark was “Are you calling my people liars!” I did not respond: I was also informed by the manager I on that day that a new lead Technician (Chris) will arrived on Monday the 12 of Feb. to help in the in the analysis of the problem. On Tuesday 13 Feb. I was tolled by the manager Chris, Bubba was off, I then found out the he toke vacation time until the week of 19th be back. On the 15th of Feb. I talk to Chris the new lead mechanical tech, I ask for his analysis in which he give a complete detail report on what possibly on my vehicle he relayed to me that according too the Mechanic Team “Water” in the vehicle main Computer shorten it”. How it got there is inconclusive: Yes, I fine this to be totally preposterous but how the water got there too shorten the computer is sill a ambiguous; unfortunate it seem to be some type of ruse too try to imply or suggest that it was the car-wash was the source of this water which cause the damage too the cars’ computer. This shop history has been flagged on its dubious repair actions. I myself have seen this inquisition when a few years ago with the same vehicle it took two radiators to get it right. At that time I was inclined to give them the benefit of the doubt. A special note: The Mechanic Tech Chris give the best explanation he assured me and eased my anxiety no one in this shop did that form a total professional.
I am a person who is kind, was a single mother hoping to meet a husband or someone to date but was tied down by choice taking care of my own son and my mother who I took from a nursing home to ensure she had a better life. The people I did business with at West Bridgewater installed 4 complete brakes on my truck at around 30000 miles and 4 new tires I went to MIDAS a few thousand miles later and they said I needed new brakes again I am a person who is unable to force people to do the right thing The people stalking me hurting me just walked into the Midas and took over the place They charged me 1200 dollars for the front brakes on a Toyota Tacoma/.
My vehicle now only has 60000 ,miles I was forced to buy 4 new tires again or they wont give me a MA Inspection Sticker and they forced me to go to COPELAND TOYOTA and put on an entire new frame. Now the brakes are gone again There is nothing there pedal to the floor it does not stop
WHAT CAN A DISABLED LADY 56 YEARS OLD DO WHEN GLUTTON CHEATING LYING PIGS RUN YOUR SHOPS AND RIP EVERYONE OFF
I went to Midas on Perrin Beitel for my care overheating. I own a 2007 Chrysler 300 2.7 liter and took it to them and a week and a half later I get my car back and it overheats immediately. I take it back and I’ve a series of a month it’s in and out . I get frustrated and get a hold of the district manager and make arrangements and move my car from one midas location to the next of Pat Booker rd . Now even though they fixed what the Perrin Beitel location did wrong they still couldn’t solve it … Over and Over again I keep say I have a hole in my coolant resetbut they are overlooking my opinion… I tell them get my car ready I’m taking it home .. I take it home call PepBoys for a reservoir and they have an automotive shop and tell me that my Themostat is defective which Midas put in along with my Thermostat housing . And they also agreed with the coolant reservoir being bad .. How does Midas Miss This ??? Over a month of having my car … PepBoys fixes it in 1 hr … So I messaged the DM of Midas with “Thank You for not getting back to me , I understand business is business… I got it fixed I took it to PepBoys automotive center and yes my reservoir was damaged..They replaced it for $70 dollars with warranty. It upsets me that I take both my cars to y’all guys and y’all had my car for two weeks and the best y’all could do was a 10 percent off coupon after having my car for a month in and out with no change and offer me a coupon,,,That was an insult. I have nothing to say about the mechanics because they helped except for Phil & Bryan whose main concern was getting makeing money. I hope in the future y’all take time to listen to the client and fix the problem that is the issue and concern.. I’m glad that I didn’t spend another $1000 with y’all per because to get something fixed that never got looked at or fixed is not business that a shame especially in Texas . No bad cause on you or the Midas team,,, y’all are just very unprofessional.. I will not go back because over a 1 and a half month span I had my car at your location shops overs month with no change and y’all broke my hood but pep boys is going to fix it … Thank you for forgetting to call …. And thank you for you business. But I will not refer or go back until some changes are made and I can be compensated for my inconvenience….. You have a nice weekend.” This is 1/4 of the experience I had at Midas no one has gotten back to me .. S o am sending this to all Midas headquarters till someone responds Tony concerns… Unhappy customer
Anthony Adams 10/19 2017hailguardconcepts@ gmail.com
Your Red Bank store (nj) is pathetic I will never use them again. They are dishonest people and do not live up to their word. I will never come back.
Dear Midas,
Your Anaheim location destroyed my car! A formal letter has been sent to my bank to dispute the charges. Below is what happened!
On Monday August 14th, 2017, I brought my Dodge Neon to the Midas location at 1701 West La Palma in Anaheim CA. I explained that my car had suddenly over-heated the night before; the gage had gone to red and steam flowed from the vents.
The Manager, James Jackson, at first thought it was perhaps just a hose needing repair. Upon further inspection (which took close to two hours), it was discovered that it was probably the radiator or heater core. Mr. Jackson shared that he would get some estimates and call me. Eventually, one of the mechanics drove me back to the place I was staying about two miles away. I waited patiently for the call which I had to eventually make myself to him.
Mr. Jackson went on about all the terrible things that was wrong with me car. He said the passenger floor was soaked with coolant that had leaked into the car. Oddly enough my son at been sitting in that location for most of the day and evening while we were out shopping, his shoes were not even damp. There was also no aroma of coolant in the car until the moment the steam appeared. Mr. Jackson gave me a cost estimate of $1,540.00. I was beyond shocked, asking if I had any choice. He said there was none, if I wanted to drive my car… since there was no choice, I authorized the repair.
I called later that day to see how things were going. Mr. Jackson stated they’d gotten the parts, but could not get my dashboard off to fix it, because it was so brittle from the sun, they’d have to get back on it the next day.
Tuesday: Having waited until mid-morning, I called for an update. Same thing difficulty getting the dashboard off, now two guys were working on it. The car might or might not be ready later, or tomorrow.
This scenario went on until late Thursday. Every time I called, if I even got Mr. Jackson (usually I had to wait for him to call back, which he always said would be ten minutes, when it was two hours or more) there was no urgency on his part or obvious realization that I was losing time from work and stuck in a city I had no desire to be in 125 miles away from home. If he referred to me as “kiddo” one more time, I would have screamed. His condescending nature treating me like a child or a woman who didn’t know any better was insulting.
Finally, on Friday, he said he had good news… the car was done… they would test drive it and call me. Of course, I had to call him, and the good news was not so good. The car was still over-heating. Alas, it needed a new timing belt and water pump. Allegedly, when the radiator was replaced the pressure caused the other things to break. He quoted an estimate of about $700.00, said he’d need to get the part and had no clue when it might be done or if indeed this new fix would be a final fix. I declined and told him I’d be over to get the car. Of course, it wasn’t ready to be picked up, I had to wait until Saturday.
On Saturday morning, I called asking if someone could pick me up. Again, the famous “I’ll call you back”. Apparently, they got really busy, and no one was available to drive the two miles for well over four hours. When I finally did get there, I waited, again, for over an hour until he could get my bill together. Again, there was no sense of urgency or customer service care. I found it annoying that when I mentioned my husband was going to look at the car, Mr. Jackson became a little more attentive, I guess mentioning a man in my life, gave me more authority!
Finally, I took the car. Everything they pulled from the glove compartment and center storage was strewn about the back seat and floor. I mean seriously, did they not even have a bag to place my belongings in? Then, as I pulled onto the main road, I discovered my turn signals were not working and the dial for the a/c was broken. It was as if they trashed the car in the process of repairing it! I was beyond angry. I called Mr. Jackson and he never apologized, merely said they must have forgotten to put a fuse back. He offered to pick up the car. I had no desire to lose more hours waiting, and told him I’d bring it over on Monday.
Later on Saturday I took the car to another local mechanic. His findings were that there was still gunk in the radiator and that probably the water pump should have been the first thing to replace, before the radiator. He also stated that now the entire car was pretty much useless, needing a head gasket and perhaps a new motor. He surmised I’d been ripped off and advised I never take a car to a place like Midas for any work beyond a new tire or maybe an oil change. His suggestion was to junk the car and cut my loses, because now it was too far gone.
I asked if he thought I could make it to Palm Springs, with the cars current condition, he said probably but to be sure and bring along a lot of water in case of over-heating. I’d asked Mr. Jackson the same question, he’d said there was no way! When I told Mr. Jackson about the gunk in the radiator, he said it probably needed to be flushed again. Why would a new radiator need to be flushed? He had no answer.
On Monday morning, I got to Midas prior to its opening so the fuse could be replaced quickly and I could hit the road. Oddly enough, they were too busy to do it right away and then ran into more issues and more delay. Mr. Jackson never explained what the new-found probable was, just that it probably wasn’t a fuse! What the serious heck? At this point I knew I’d been dealing with inept mechanics who were under the leadership of an even more inept manager!
I drove to Palm Springs, and did not over-heat once. I continued to drive the car locally the rest of the week, never over-heated in temps that are triple digits!
Since I do a lot of long distance driving, it was my decision to not put any more money into it, and trade it in for a new car.
It is also, as I stated at the start of this letter, my decision to dispute the charges and I have alerted my bank. If Mr. Jackson and Midas refuses to return my money, I will initiate a small claims case.
I will NEVER go to this or any Midas and I will be certain to alert every family member and friend. I have never had such a terrible automobile experience in my life or such horrible customer service.
I look forward to your immediate response.
Cordially,
Helen Holdun
I have been a loyal customer for over 3 years of the Des Moines Iowa, Douglas location. Never had any trouble until I brought my new car in. I had a oil change performed on 8/14/17 less then 2 weeks later on 8/23/17 my oil light came back on and soon later also my check engine light! Also when I started my vehicle on the 24th it made really loud knocking noise. I took my car back to Midas Friday morning 8/25/17. I explained to the manager Scott my issues and how the oil light came on,he told me that they probably forgot to just reset it, but the check engine light had nothing to do with what they did. they never took my car to the back, they kept it in the parking lot pop the hood. When he came back in scot told me my oil was good and they wouldn’t be able to help unless I had diagnosis which I felt kind of pressure just for money. So I went to work when I got off my car made the loud noise all the way home. The next morning Saturday my car died out on my way to take it back to Midas for the diognsis and was leaking oil every where! I called Scott to inform him once again he kind of blew me off told me that they were all full but I could come and drop my car off. So I didn’t feel comfortable towing my car back there so I went to a nissian. The mechican there informed me that my issue was from Midas and that they did not screw on oil filter right enough which was causing the oil to leek. Which could of blew my engine luckily it was just oil pressure.i know have to repay someone else $190for a oil change and to clean up the damange that Midas did! I am not happy with the my service that I received or how I was treated. I will be taking this to cooperate.
Took my truck in for a simple weld job on the mufflers dropped it off got a call from sayin it was done. Came and tried to start it and no prevail.. only turned it over twice and a guy comes out with a jump box saying let me help.. thought if was fishy… no prevail. Told me the starter locked up and that its like 1000.00 dollars to fix it. Im not stupid. I called AAA guy came quick and asked to look at it before the tow. Turns out SOMEHOW the starter cables loosened up and the ignition fuse was missing and the ignition coil was unhooked… wtf.. not today midas. Needless to say we fixed it in 10 min and a 20$ tip went to AAA.. BAD YELP BAD SOCIAL MEDIA REVIEWS FOR YOU AND A LOSS OF A CUSTOMER. Shame on you.
I took my 2000 dodge Dakota to Midas shop for a leak transmission case it was taken off to check (I’m sure was cleaned off) and the didnt notice a good 6 to 8 Inch crack?? Put back on and said all is good…..THEN after it was noticed said could be replaced for quoted$300 and ended up over$ 800….THEN (Yep more)after “fixed”, a thump in the driveshaft saying a bad u joint asking if was previously there….it didn’t when was brought in. And STILL without transportation
Midas installed a fan assembly and an a/c compressor on my 2002 Mini Cooper. They both failed after 3 years and after only 8,000 miles compared to 15 years and 40,000 miles on the original parts. The a/c compressor was used for roughly 3,000 miles. The average driver puts 12,000 miles on their car annually so the parts should have been good for 24,000 miles. They failed after 1/3 of the expected mileage; clearly these were faulty parts. Because they are only warranted for two years I have been told there is nothing Midas can do and Midas refuses to accept responsibility.
The location of the installation has no bearings on this issue, clearly Midas used substandard parts. This isn’t an isolated occurrence; after mentioning this to several other Midas customers I found they too had similar issues with different equipment. I only wish I had talk to them before doing business with Midas. NEVER AGAIN WILL I DO BUSINESS WITH MIDAS.
In my opinion, and those who I have spoken to, Midas is not a reputable or ethical company. I’m sure there are some people who would argue that point, but knowing that this can occur to you as well I would highly suggest using another company.
It is also important to mention that I was given the run around by the Midas customer service department. It has taken one month to get to the point. After waiting for them to contact me for two weeks then finding out they didn’t even take down by contact information correctly, then them ignoring calls, then them not returning calls I realized they were just not interested in even attempting to make things right with this issue. MIDAS IS JUST NOT WORTH ANY MORE OF MY TIME. I hope they are content that they cheated me out of my hard earned $1,400. Let your conscience be your guide.
Sincerely, Annie Sitton
People are ridiculous! I hate people and when I say this I mean needy, whinning, complaining, ignorant people who come to get their car worked on with absolutely no knowledge of a car, how long it takes, or what it takes but yet they act as though they know exactly how long it takes and act as though they could do it faster (if this is the case which it’s not THEN TAKE YOUR PIECE OF CRAP HOME AND DO IT YOURSELF!!). They don’t get that an automotive appointment is not the same as a doctors appointment…I’ll break it down like this, when come in for a doctors apoinrment (which btw you usually have to wait way past your time for the doctor, just throwing that out there) they have an allotted time to generally look you over, then if you need surgery or additional testing they reschedule for another day, HEY DONT DO SURGERY RIGHT THEN, at a vehicle repair shop if you get an oil change and inspection and they inform you that you need tires, brakes, and alignment, they do it RIGHT THEN, with your consent. This pushes other appointments back due to allocating just the oil change, without knowing the future there is no way of knowing one you need the service or two that you will consent. Once this happens a few times it pushes appoints back and you are busy, PEOPLE DONT GET THIS EVEN WHEN IT IS EXPLAINED!! Let me amend that PEOPLE DONT CARE AND WANT WHAT THEY WANT YESTERDAY, THE HELL WITH EVERYONE ELSE. I hate people in general, I hate whining, complaining, so called adults acting like children, if you are like this please do the world a favor, first, don’t ever come into my place of business I can make it just fine without your money because truth be told trying to shut you the hell up costs me money!!! Second find the nearest jagged rocky cliff and do us all a fovor…
The comments below are withdrawn.
I wnt to Midas store 7109 N Rt83 Mundelein IL 60060 for oil change and tire rotation and rt rear two wheel studs with nuts were broken. The mechanic did not pay attention to torque and angle at which to remove nuts. May be he over tightened and forgot to reverse the pneumatic tool. Asked me to pay up $130.00 stating it is my fault or previuos mechanic’s fault. He did not care that there were no broken studs when I brought the car. Wanted to create a problem and then more money. – I went to another mechanic and I paid $ 100.00 labour+parts.
Simply put the lug nuts and wheel studs were not broken. I had similar experience with AAA crooked mechanics and made me buy wheel studs and nuts but did not charge labour. These goons at AAA car repair shop, two hubcap retaining rings in Rt front wheels.
Mids Corporation must refund $ 100.00 and pay nothing for putting me through hell.
Corporate culture dictates never to pay-give run around and wear down the customer.
Honesty integrity and professionalism are dirty words for the them
Please pay, I am 85, and hard to take this kind of fleecing.
Please refund $ 100.00
Went to Midas in February for a wheel alignment and I asked about a lifetime wheel alignment such as Firestone offers, I was told they only offered a 1 year warranty. I got the wheel alignment with the 1 year warranty and came back a month later because my wheel still didn’t feel aligned and the man said he fixed the problem. Well here I am 6 months later with the same problem of my wheels being off and I went to the location about the same problem and the next employee is now going to tell me it’s only a 90 day warranty but my receipt says nothing about that and he’s going to say that it’s not on the receipt they gave me but it’s on their paperwork in the back and I’m going to have to pay if I want the problem fixed!
Alright look it up at about 2:05 I was out of Midas store Tropicana parking lot 2799 Tropicana I asked the manager for air for my tires he had two people in front of me after the two people laugh which is 15-20 minutes I asked you for air he’s stuffing his face eating he says he’ll get air when his please get back he told me while I was in the bathroom and one was getting a drink they were both off the property so he’s by himself so when I asked him again for Aries starts call me lowlife degenerate and just because I can’t get gas at a gas station and he’s all mad so he starts eating so I go back to the office I I start video taping asking for corporate office and this is what he does he shows me out the door I’m already handicapped because I cannot defend myself and have anxiety about being outside and this set me off I had an anxiety attack and for a manager that is poor poor business all I wanted was air I have video of this incident
I submitted a form prior to this, not sure who it went to, to remain anonymous about this, it had to do with a manager who smokes inside a garage while vehicles are being worked on with oil and gasoline being a fire hazard, I am a concerned citizen. Thank you.
Some companies are good for their word and honest, and some are not.
Check out this link to learn more…..
wmbfnews.com/story/35579923/wmbf-investigates-is-a-lifetime-warranty-truly-for-life
I took my company vehicle for 2016 Chevy Malibu to Midas under the lease plan with Element.I told them to perform the maintenance that element would authorize. The gentleman came back to me and said that GE was now Element and they had no way to build them. I asked them how they build the prior service to my car and they said they build GE , well on the prior occasionI gave them the same card. The manager Adam Blackwell became involved and was a little to say the least irritated at my questions . He said he couldn’t get anybody on the phone because it was a holiday weekend. I inquired “what holiday?”and he replied ,”Mother’s Day” He said there was nothing he could do. I left the shop call the 800-number and was able to get someone on the phone and less than three minutes. They said they would’ve authorize an old change and tire rotation. But the gentleman with element said if he was too stupid to use the phone he didn’t think he would let them change the oil. I went to Firestone they said no problem our system is automated. The Midas shop I went to was 910 Hardy Rd Vinton VA. 24179.The only reason I went there it was it was closest to the house and it was authorized by Element.I certainly wouldn’t take my personal vehicles there nor will I take the company vehicles either!
YUP , IN YORKVILLE NEW YORK , THEY SET MY CAR ON FIRE AND NOT EVEN CLOSE TO COMING IN AND FIXING IT ALL AND MAKING IT ALL RIGHT ! SO IF YOU WANT SOME MORONS WORKING ON YOUR CAR AND MESSING IT UP YOU HAVE FOUND THE RIGHT PLACE ! MY CAR IS STILL BURNT AND STINKS LIKE HELL AND THEY REFUSE TO FIX IT ! IF I WAS YOU …………. IF WOULD GO TO YOUR LOCAL GARAGE FOR ANY WORK YOU NEED ! AT LEAST THEY WON`T SET YOUR CAR ON FIRE !!!!!!!!!!!!!!!!!!!
I was grossly overcharged for my repairs.The shop went way over the quote and failed to mention the quote did not include ” shop fees and taxes”. Who quotes a partial amount? And what the hell are ” shop fees”. They owe me $145 and corporate has not responded to my 4 emails and 2 calls.Never again….go somewhere where honesty and integrity matter
Hey guys,
I got front breaks pads and both break calipers fell of within two days. I dunno what to do… if anyone starts a class action please contact me.
I took my 2012 Ford Fusion SE in to get brakes and tires done and a routine mile checkup, first and foremost I wasn’t given an estimate also I told the technician about my cylinder 6 misfire, I leave my car for service come pick it up next day and was charged 1,780 would’ve been more but I was told I was getting a deal. Later on I go over the paperwork and see I am charged $600.00 for a timing cover gasket that I did not consent to having fixed, I asked the severity of the issue was told it wasn’t that bad then told them I would get it fixed upon next visit. I demand a refund for one I never knew I was being charged for it until I looked at my paperwork, I never consent to the repair of the issue and I don’t have that type of money and it was being taken from me.
For all of you neigh sayers, the ones that didn’t get a quote before you dropped off your car….that is YOUR fault then for not asking for the quote before you left! Would you walk into a surgery room and say, “Okay here is my body, fix it?” Without knowing what needs to be done? Do you buy groceries with out looking at the prices 1st? Is it the check out clerks fault for total price?
No, or at least you shouldn’t. It is YOUR car! You own it. It is your responsibility to take care of it. You took it to the shop, you KNOW it’s going to cost money for repairs! This crap about refunds. You are not entitled. Everyone pays, there is no free service work. Your in here complaining because you didn’t get your way and get something for free.
And NO I do not work for Midas, but I am in the Service Advisor industry and have been for over 20 years.
You do not have the right to say whether someone deserves a refund or not. You certainly do not know these individuals situations. My personal experience with Midas is a never ending problem that has yet to be fixed correctly $1000 and 3 “tries” later. I believe these guys do not know what they are doing!
Went to Midas on 12th St. In Sarasota Florida for a quick “once over” before embarking on my Long trip back home.They scared me with the announcement that I needed a complete brake job or I wouldn’t even get to the highway.I NEVER experienced noises, pulls or the slightest difference in my cars operation,Neither did my daughter who drove the car the day before.Since I had to leave 2 days later I gave the go-ahead for the $1,100.44 brake job.Days later I took my car for its mandatory annual safety inspection. What the Virginia State Safety Inspector had to say about the new brakes on my low milage Prius left me stunned.My old brakes should’ve been good for another 40,000+ miles. I am a feisty old lady and I’m gearing up to give “them”a good fight. E. S.
04/14/2017 @19:50am -I have received the WORST customer service from Michael E Reed – President of Reed Automotive Service, Inc./DBA Midas, that I have every experienced in my life. I returned his phone call and he immediately degraded ME and my situation. He started the conversation hostel and very unprofessional. I went to MIdas at 1210 North Illinois, Indianapolis Indiana 46202, and had my back breaks replaced. Upon my return, before leaving the Midas parking lot, I noticed my perfume had been stolen (Bond no 9 Chez). I completed a police report. Michael E Reed has NEVER apologized but instead contacts me and calls me a liar. He insults me over the phone. I attempted to explain why I was frustrated because it was a gift and ranged over the price of $500.00. He could only reply with “you probably never had it in the first place.” What type of President other than Michael E Reed would say “I never had the perfume in the first place?”This is how Michael E Reed the President is doing business in the Midas name. I would advise anyone to STAY AWAY from this Midas. Now I understand why SO MANY PEOPLE don’t trust MIDAS…. Thanks Michael E Reed!!!!!
Midas are scam artist they rip people off take your money and don’t fix anything
Why would you leave any item of value sitting in your car in the 1st place? There are signs EVERYWHERE saying, ” Not responsible for lost or stolen items”.
Maybe you lost it or ran out of it, and wanted someone else to pay for it. That’s as bad as leaving money out in the open in your car.
I went to Grapevine, TX location to get my breaks done and they didn’t do a good job. They are very unprofessional and I didn’t honor the 1 year warranty on the break service issue. I had to call the customer service and I was asked by district manager (Robert) to go to a different location to get it fixed. I had to make mutliple visits for the same issues and finally ended up spending $150 more my rear brake issue that they did. I had to wait for 4 hours for them to find out what’s going on and finanly they told the break drum or rotors had a crack and had to be replaced. I didn’t had much choice and was exhausted with their service and got it done but honestly I had a very bad experience and I feel I was cheated.
I went to your store on V street in Merced Ca I had a coupon from Midas for 19.99 I told the manager many times he never ask to see it he said I got it so why did my oil change come out to be 31 dollars from a 19 dollar coupon that looks like he never use !! Then told me I need back struts And two new back tires which my tires are new. Then today my daughter took her car to same place had the same coupon and then they charge her 31 also and told her she needed two back tires also and that her right strut needed to be replace she just got new tires in December ! Don’t put Coupons on your site if your not going to honor them first of all ! And I wish I knew my daughter was going there I would of told her not too cause you guys are rip offs !! And your sales and quotas must been down to make up XXXXX so you and can try to rip people off with doing more service on there cars and it looks like me and my daughter are not the only victims bye reading all this other reviews !! You don’t have a good reputation nor does it look like you care as reading that some of these people haven’t gotten any respond back bye your company ! I will never go there again or my daughter and will let everyone know how you let this happen to people at your business that wrong , cricket and miss informing from the coupon to what your manager said we needed which that good god I have a honest mechanic I go to which I should just waited for him to do my oil change cause he was busy business ! Also I look in the better Business Bureau and you have complaints on there as well that your company has not responded too ! This is not good or your all just cowards and like ripping people off you should be shut down I had even see a special on abc about you frauding work ! Didn’t believe at first but now that it happen to me and daughter and what I readed from all these other people is true ! All these people and my self should notified ABC again !! So you stop ripping every off or try !
All coupons are due at the time of write up. Just because you said it does t mean they will except it. Where was the couple and why didn’t you bring it out at the time you were written up? All cars need work. If an advisor doesn’t let you know something is broken or about to break and your car breaks down, then you blame the “shop” for not telling you. On the other hand, if they do tell you about it upfront or after service you complaint that they are “ripping” you off.
I wonder how you treat people at your work. What do you do for a living? Let us go to your job and see how you treat people.
No, I do not work for Midas
Hello,
I was at your store at 5770 W Alameda Ave, Lakewood, CO 80226 and i must say I have never seen something like what I saw today. I was there to get my oil changed and the manger Will took off his work shirt and threaten one of the guys in the back.. The guy was wearing a grey and black shirt i could not see his name tag. The guy in the back left after a phone call. If this is how you guys run things where a manager can threaten other workers I will be going somewhere other the Midas for now on. After what happen I left, I just could not believe what happen and that the manager was able to stay while the other guy you did nothing wrong had to leave.
On 3/10/2017 I brought my 2013 Jeep Wrangler to the 2101 North Illinois, Indianapolis Indiana location to have my back brakes repaired/replaced. I left my Bond 9 Chez perfume (valued at $500.00) in my center console, where I ALWAYS keep it. I know for 100% it was there when I pulled up, because I sprayed it on and put it back in it’s proper place. When I returned to get my car it was stolen.
The Assist Manager Ranell Flynn stated that ONLY ONE person had worked on my car, as if I cared. Ranell Flynn wasn’t helpful and he said to make a complaint. So I called the police (CAD Number/Case Number PD1702718). The police came and took my statement and spoke with the management staff. However, no one apologized. No one even seemed concerned, so I believe this type of theft happens daily at this location.
They called the owner who was worthless and no help and he didn’t even apologized for his worthless employees. One person worked on my car and that person stole my perfume. I have contacted Fox 59 because this seems to be a trend with MIDAS as I read their website. I have also taken my frustration to Social Media, which I have over 200K followers. A company this BIG allows their employees to get away with theft, that will STOP. Also word of mouth about bad CAR experience still works. Immediate action has been requested.
NEVER WILL I GO BACK TO MIDAS AND I AM TELLING ALL THAT WILL LISTEN DON’T WASTE YOUR TIME OR MONEY!!!!!
Unfortunately, no one can believe a ni**er who lies. The cologne you mentioned is nowhere NEAR $500.00, probably smells like crap and, if it was ever there in the first place, the poor guy probably couldn’t breather so he threw the crap away. You must be a “social justice warrior” though, with you “200K followers,” another ni**er lie. Nice mouth on you, too. Obviously a deadbeat negro looking for something for nothing, no one is surprised. Go back to Africa, please.
I’m not going to get into the full story but the bottom line is they have TERRIBLE customer service and the worker stole something out of my car. It was not a valuable item its just the point. I watched the worker lean over to my passenger seat and grab the item but as soon as i confronted him he denied it. I also watched them peel out and smoke in customers cars when they would test drive them before calling the customer to pick up the car. It was ridiculous and i will never go back not tell anyone else to go there.
So I went to mides on 3-13-2017 to get my coolant radiator checked out cuz of a leak. They told me I needed my radiator replace that it had a leak and diagnostic and labor it came to $870. So I’m at home without my car and just need it fixed so I tell them ok do the work. When I got my car back I popped the hood to check the work they did…. the hood to my car wouldn’t latch and I couldn’t get it open after that. Took it there the next day and they fixed no problem. I hadn’t gone a long distance with the car just yet. Until 3-17-2017 I went 20 miles to my destination and the car was smoking under the hood and liquid was spilling from underneath the car!!!! I had my kids with me too!! when I called them about the problem they said I should tow it to the shop so they can look at it. Well I ended up hoping to make it home and just had my neighbor who is a “certified Mechanic”look at it instead because I’m skeptical to want to take it back. It was the bypass hose that had the leak. So my neighbor fixed it for me and took him only 20 min. The damn shop didn’t even replace that part that you would think need to check out. The leak was falling to the same area that they told me where the radiator crack was. I don’t even think I needed a radiator with labor that I played $870 for but only a $10 by pass hose. This could have caused more damage to my car and my car engine to blow, be stranded with my kids, and no money!!!! A $10 part is all I needed I paid them to do nothing to my car but f**k it up!! The hose should have been the part to look at when your doing radiator replacement. How dare this company charge people and don’t fix the problem that there having. It should be done right the first time and with care. I will never go there and wouldn’t recommend for anyone else to. I want my damn money back for them not fixing my car, charged me for this repair and it wasn’t fixed. I’ve had my radiator fixed before and I’m sure they make sure that the hose that’s connected isn’t soft and to replace it. They charged me for something I don’t believe I needed. They are scam artist in a shop. They should be shut down and there business licence pulled. I have never seen such shi**y mechanical performance in my life. We go to these shops because we think we can trust in what there doing will be a good job done, but NO!!!! There just straight up RIP OFFS, FRAUDS, DISHONIST AND NOT TRUST WORTHY OF DOING THE RIGHT THING. Instead of fixing the problem they are putting people at risk of getting hurt. The shop i went to was at (Midas in folsom ,CA )
Liars and bilkers. My 60 year old wife was told she needed a 3300 dollar transmission. Pure B.S. All she needed was 500 dollar clutch job. I had to practically punch the dude in the face to get my 95 dollar “diagnostic” charge back.
Typical Midas job. They’re not the most professional people in the industry, in fact many of them are XXXXing crooks.
I TRULY HAD NO WAY FOR PAYING FOR A TOW AND SERVICE… But GOD…But GOD… He ALWAYS HAS A PLAN… Mr. Marty and Mr. Danny aka DADDY-O truly are men of their WORD… they went beyond the call of duty… I’m thankful.. Please visit Route 40 location.. They recognize people going though struggles… And let’s no forget Mr. Scott that put me touch with the right people he alone help me…. Fussing and cursing.. GOD be the light… Truth be told. He dealt with my mouth… LoL… Not easy ya’ll know me… So thankful
I took my car here for 2 oil leaks and a Cadillac converter issue. All was fixed so I thought now I have 3 leaks one is in the same place and the other two are in different places now. After taking my car back for a week everyday midas says oh sorry but we can not fix this. If you can not fix this then pay back my 2000 so I can take it somewhere else
I am so grateful I didn’t lose my tire while driving on the highway last night . The last 3 times I had my oil changed and tires rotated was at Midas in Wareham, Massachusetts, previously I would go to Midas in Hyannis, Massachusetts My lugs have locks on them. Well last night I was driving home from work and my right front tire sounded strange thought I might need air so I stopped and put some in. The tire was making a clunking noise. I called another garage this morning and brought it in and found out the lugs were loose on that tire and one has broken!! They told me how lucky I was that it didn’t come off while I was driving! I called the Wareham Midas and spoke with Henry the “owner” he said I could bring it in and he would fix it but I refused because the other shop was already working on it. I ended up going to Midas to see if they would at least reimburse me for the cost of getting it fixed Henry refused! I am so disgusted I feel they put my life in jeopardy they were the only place I have had my car serviced. I asked him for the corporate number and all he kept saying was that he is the owner. There were other people sitting there and they heard my conversation. He was telling me not to be so dramatic. I was not telling or swearing just stating the facts. I will never go to any Midas locations again and I will be sure to let everyone I know about this experience!!
If Midas used Cherry Inspect, they would be able to take pictures prior to doing work. This would be resolved quickly. So glad my Jiffy Lube uses Cherry Inspect.
My 66 yr old mother stopped in the Midas Shop by our house to see if they could put air in her tire it’s 11 degrees and the real feel is – 7 degrees where we live. It literally would have taken 5 minutes to put air in her tire. One customer even said to the manager that my mother could go before him and the Manager Brandon told them that is not how we do things here. I’m very disappointed in the way this manager treated my mother. We will never do business with Midas again.
I got my car inspected and they replaced a parking light on my front passenger side and they busted my bumper replacing it! And now there denying it!
On 12/9 I visited the Midas in huntsville al on lee man ferry road. I brought my wife’s car to get an oil change. Her wedding ring was in the center console. I know 100% it was there when I pulled up because I meant to grab it before the car was pulled into the bay. There were 2 people that were inside the car. I left without verifying it was there. Took the car home and parked. Later in that night I realized I didn’t grab it and when I went outside to get it of course it was gone. I was the only one in the vehicle that day. I searched the entire car to be sure it wasn’t moved by one of the workers. No one else was in the car. I park in the garage so before someone says maybe someone else went in it, it’s not possible. I have filed the police report already and contacted the manager at the location. I’m also in attempt to contact the media in my city.
Never do business where there are negroes working. They are worthless thieves and total liars.
I have been a customer at the Midas in Hadley for about 3 years. However, they have lost my business due to the new manager, Felix. His estimates are pricey…as he charged me $60 for labor for a headlight bulb replacement. Then had the nerve to call and confront me about calling a different Midas to have my waranntied items looked at (he left a voicemail).
The Midas in Chicopee, has my business now. Josh and his team are super friendly, informed and not about just making a buck…
WORST EXPERIENCE OF A LIFETIME. DONT EVEN THINK ABOUT USING THIS COMPANY. NOTHING BUT LIES, EXAGERRATIONS, AND HALF TRUTHS. GENERAL MANAGER ACKNOWLEDGED THE LIES BUT WILL NOT REFUND OVERCHARGES. TOTAL INSANITY.
WORST EXPERIENCE OF MY LIFE., I WILL NEVER USE THIS COMPANY AGAIN , OR REFER ANYONE TO THIS COMPANY. SURPRISED THEY ARE STILL IN BUSINESS. IF ANYONE CONSIDERS USING THIS COMPANY FOR REPAIRS THEY NEED TO READ ALL THE COMPLAINTS. MY MAJOR COMPLAINT BESIDES TERRIBLE REPAIR SERVICE IS THAT I WAS LIED TO REPEATEDLY
AND THE GENERAL MANAGER ACKNOWLEDGED THIS FACT BUT WOULD STILL NOT REFUND THE CHARGE FOR AN UNNECESSARY REPAIR. TOTAL INSANITY. BILLING WAS OVER $1100 DOLLARS AND THE VEHICLE STILL BACKFIRES AND STALLS.
WORST EXPERIENCE EVER WITH A REPAIR GARAGE AND I HAVE BEEN DRIVING OVER 30 YEARS.
My son went to get his mirror fixed at Midas in Cleveland Ohio 4808 Memphis Ave. the mirror that goes in your car so you can look out the back window they cracked my sons front window he talk to the manager and the peoples of the place basically they said oh well please help
I went to Midas in racine, wisconsin and told them I just replaced my A/C compressor, receiver/drier, and expansion valve and needed to have my A/C unit flushed and evacuated, and my transmission flushed and so they gave me a qoute which i thought was a good deal with whatever price it was I forgot but I brought my car after setting the appointment at 9:30am and they said it should be done by noon. At exactly 5:38pm “which is 8 hours later” they call me and say my car was done but they could not complete the transmission flush because they needed a certain tool, I said ok not a problem and picked up my car. As I am paying I ask where would I be able to get my transmission flushed and he “not sure his name” recommended a Ford dealership and told me after I was done filling my A/C unit that they would give me a free A/C inspection which I thought was cool because they made a mistake about flushing my transmission.
(By the way before I replaced those three A/C parts I did have my unit professionally emptied which was full of A/C which means I had no leaks.)
I then took my car home and began to fill my A/C unit with freon and as im reading the gauge i see the unit is not holding any freon and my brand new compressor is not even clicking over, also as I have my hood up I notice Im missing my two engine covers. So I then call and asked to speak with the manager “John” and told him I now have a leak which I did not have before and Im missing my engine covers and he gave me all kinds of reasons why I could have a leak and that they did not cause that but if I wanted to stop back by they could take a look at it. Before I leave I receive a call from another guy at Midas telling me “I was just cleaning and I just saw some engine covers that might be yours” now this is like three days later that they finally notice and after my phone call that my engine covers are still in there shop.
So I bring my car back again and I give them my keys, they drive my car inside the garage and put my engine covers back on “without the clips to hold it on” and pull my car back out. I asked them well I thought you were going to inspect my A/C unit which they said they would do it for free anyways but the manager reponded that they had inspected it before they released the car and if I wanted a further inspection that I would have to pay. At that point I was so upset I just asked for their corperate number and went home.
I then began to call anyone and everyone I could to get this resolved. A short time later I received a phone call from a lady who was nice but transfered me back to the manager at the place I just came from, I refused to talk with him because of what I just went through and continued to call other phone numbers on their website.
A short time later I received another call from the field manager who told me that they didnt do nothing but what was asked to my car and I cant prove it. He continued to tell me, how does he know my car was working fine before I brought it to them and asked where it was leaking from. I said I did not know but it is not holding any freon or compression anymore and it was fine before. I was on the phone with this guy for about 20 minutes and him just telling me over and over that I could not prove my car was fine before I brought it in or that midas did anything. I then got tired of talking with guy insulting me and told him we are not getting anywhere and I will continue to call others.
I NEVER once received a apology and I always thought Midas was a safe honest company to come to but after this experience I am not sure about that anymore.
Midas North Conway NH. Last year my husband and I met Kelly and Ron at McGraths and they gave us their business card which I put in my vehicle. This past weekend it came to good use, I was having a girls weekend in North Conway NH. My vehicle started making a clanging noise I pulled out their business card and brought my vehicle to them to be serviced. Right away another mechanic took my vehicle put it on the lift, identified the issue, researched the cost to repair and provide me with two options I opt for the full repair unfortunately the part could not be delivered until Monday I was leaving Sunday early am, they did a temporary repair which took a couple minutes.
Everyone at Midas was kind, thorough clearly explained the issue so there were no ambiguities and the shop was immaculate. I know Midas is a chain but the way I was treated by everyone at Midas in North Conway NH, not once did I feel like a number or being taken advantage.
I can’t thank Ron and Kelly enough for everything they did. Truly the both of them are amazing people and provide nothing but exceptional world-class service. In the future I will definitely bring my vehicle to them for any and all services. I wish them nothing but continued success! Again Many of Many Thanks to you! Sincerely, Renee
Midas in concord bad. Don manger the worst. It took a week to get my manfold fix. They threw it together to get pay. Week. Of rental car. Car was not fix . Set a. Apointment , he call up say only have one person work on cars. Trying be nice i went to midas in Manchester. They check the codes which was manfold codes. Hopefully. They get it right know
Midas
On June 21st I took my car to Midas on Columbus Street in Grove City Ohio because of a of a grinding sound coming from the rear. The car had been sitting for a year and half sense my stroke. I knew there would be some repairs on the car but I was not expecting almost $1100 in repairs. Well I listened to the mechanicals (they know more then me is what I thought) well the car had not been driven that much. My wife had to use the car and she came in after using it and said ( Don that sound that you paid to have fixed was still their) So I went out and check and the car and guess what the same grinding sound was still their.
So On July 13th I take the care back to Midas. Well this new assistant manger takes the car in and come back and says ( I see the problem the right Caliper is stuck and not making full contact with the rotor) So I’m think oh great the Caliper is bad and they made me purchase all new clips and could not tell it was bad when they said they supposedly tested the it. So now I’m getting a little upset Then the assistant manger says Caliper’s can go out at any time. which I do know that is wrong there would be a little signs. So two hours later I come back to find out they had completely missed diagnostic the rear end problem. They started giving a ton excuses told me I was doing burn outs, showing me axle grease in the left side wheel drum.
First I asked if the Assistant Manger would you have noticed this when I had brought it in? He first said no, then in the same conversation he said his mechanicals are certified and would have not have missed it. So I took the car to another shop and they told me their was no way they could have missed this and it did not jest happen. I was told this is what some shops do bait and switch they have you fix and very expensive problem knowing you will be back and then they can charge you another fee or their people jest don’t know what they are doing. I have called their corp office several times with promise that will call me back and I have still not had a return call. So all I can say is stay away from Midas in Grove city and if this is how all Midas are then the company needs to close.
I have been going to Midas for years! Stayed with the “same-owner” stores, Tim Washburn. I always got excellent service, made friends, trusted the Technicians and Management. Unfortunately, Tim sold his stores recently.
So I ended up going to another store closer to my home the other day, rather than driving further to the store where I normally went due to knowing the employees. Unfortunately, it turned out not worth the short cut! The manager there, is apparently the owners son of that particular store, which he refuses to give me the owners information.
When I came in for a routine oil change, I brought him my keys, he took the fob off of the key chain so I could have my house keys. When I picked up my car, I tried to put the key back in the fob and it was broken. He said its not his fault, hes not replacing my keys, nor can he fix it. He said he couldn’t believe I was even suggesting it was his fault. Claimed that he was sorry for even taking in my service! The manager of the Citrus Heights, Ca store was rude, unprofessional and downright disrespectful!
Needless to say… I WILL NEVER GO THERE AGAIN, NOR WILL I REFER ANYONE TO GO THERE!!!
On July 1,2016 I had an appointment with midas at 8a.m in Cincinnati Ohio for a return hose and a serpentine belt change. I leave my car , they said it would be a few hours I was OK with this. By closing 5:30 my car hadn’t been touch still in the lot. I was told they were waiting on a part, and can I leave my car over the holiday weekend. I was OK with this also, so today July 5, 2016 my car IS STILL NOT DONE!!! Plus the first estimate they gave me was cheaper than the price he was trying to charge me. $443 versus $327 and they r not done with my car. 3 business days and my car isn’t fixed this is ridiculous. The management there is horrible the guy took 3smoke/cell phone breaks while I was there. Midas will never get my money ever again. Horrible!!
On 7-1-2016 I took my 85 Cadillac convertible to a Midas in Seattle Washington I asked him to inspect my car to check the brakes the whole nine yards they came back with the ticket and said that my car is ok and only thing I needed was a idle arm and a pin arm well after discovering and my brake light was still on I text it to another Reliable Auto Dealer in a tell me I need a master cylinder so what I’m saying is if I take my car down and I might as in they can’t even see what a master cylinder is needed on a car that you guys expected at the end of the day when I left mine at my whole bill was only $32 butt but they gave me a recommendation for a $585 if I was to come to them to have my idle arm and my pin arm done are you joking about my this man you better do a second opinion because look at here I really don’t know what they’re doing there trust and believe that..
I took my car to the Midas office in Fredericksburg, VA and this is the absolute worst place tk take your car. First the time that they said they was going to be open on their website was 7:30 and they didn’t open until 8:00. They had a sign posted on the door stating they open at 8:00 am. They only had two mechanics working and they were extremely slow. I had purchased my brakes at Midas which was a big mistake. There was also customers there complaint. This place has management issues which needs to be fixed.
Took my car to Midas of Appleton, wi to replace a ball joint and they cut into my firewall put a XXXXXty weld in left holes and never sealed it I was stuck because they cut it n said we’re gonna charge you another hour of labor at $87.00 or I can have it towed I also find out they put a bad ball joint in and never tightened the main bold nobody will replace it or fix it I had been billed $457.00 I had it looked at afterward by another ase certified shop and sent them a copy of the estimate they almost refused to accept it cuz it wasn’t a big name shop I just want it fixed and the customer service in corporate is rude hung up on me several times and refused to give me a number for higher up executives I am so frustrated I am going to get this fixed one way or another
Took my car to midas for accerator sensor to be replaced. they fixed that and said I needed a new battery. $480.00 later I called to see if my car was done . they told me that my timing belt disintegrated when they took it for a test drive. WHAT!!! It wasn’t broke when I took it there. They want another 620.00 to fix it. I am contacting a Lawyer immediately, but only after I let everyone on social media hear my story. This happened at the Grant St. Midas in Gary In.
Have tried to get answers regarding a charge of 89.00 for brake line, and 290.00 dollars for labor, at delhi, Ohio midas.I have sent pictures, and paperwork. When, I finally realized brake lines were leaking in garage, got under van, and found rusted rotten brake lines.Took to trusted mechanic, who took pictures, and provided doXXXXentation. ,that only a foot of exposed brake line had been replaced..I think that’s probably, 8.99, not 89.99. And I was charged by midas, almost 300.00 in labor.Was told they repaired all bad line..Not happy
I saw their sign that said 50% off brake jobs. The average price around town and believe I have checked them all . From Tire wharehouse Halfmoon to Saratoga and all points in between. The average was between $230-$270 with no 50% off. So I call this location.2013 VW Pasat. The guy tells me $50 -$70 a wheel but he needed to see the VW to see which Pasat.. Hmmm?? So I was driving by and stopped for him to have a quick look. Next thing I know this person was holding me up wanting all my info .The old push push push. Next thing I know shes asking for my keys as her guy need to drive the car. I had to pt a stop to it as I was late and told her “enough. They said needed to see the car to give me a price and I have to go. Shes says wail one second I ll prit your estimate. Now at $70 a Wheel thats $240 . The average full price in town.It certainly isnt 50% off. Wait its gets better. She then gives me a print out with a price for pads for four wheels (as in two axles) with my 50% off my cost would be $375… So your telling me that you normally charge $750 for pads on 4 wheels. Are you friggin kidding me. Every bay in the shop was empty.. At $750 for 4 sets of brake pads I see why. If you dont believe me I still have the estimate.. I look at it and laugh now and then
Richard
Midas 1166 Springfield Ave Irvington NJ
RALPH the worker at the location REFUSED to complete a standard [NON-SYNTHETIC} oil change on a 15 year old car with 150,000, which has never had synthetic in it before.
Additionally, even though the oil cap states 5-20 as recommended, the manual also affords 5-30 as an option.
RALPH also refused this options stating “we do not do what you want, we do what we are allowed. We do what is on the cap”
He never explained who sets the rules about what is/not allowed. A very poor communicator.
BTW I’d like to add, the oil cap does not state the word ‘synthetic’ aware on it. Also the manual does not state ‘synthetic’ required NOR suggested. However manual does state that synthetic can be used if owner so chooses.
I have logged a complaint with Midas. They will tell the franchise owner to call me within 48 hours. His name is Herbert. He owns only this one store in this area.
On March 5th 2016 we made an appointment to take our truck into the Visalia, CA Mineral King location for an AC service. Our truck ran fine, and turned on to be pulled into the bay and also again when the mechanic decided to hop in our truck and rev the heck out of it to test the air temperature. After doing that he admitted to soaking the engine block down with water and thay he did all the time. After that our truck wouldn’t start anymore. They had no certified diesel mechanic employed and I had informed them when making the appointment and when again when the vehicle was checked in and not once did they say they didn’t have a certified diesel mechanic or that they ever were uncomfortable with diesels. After over 4 hours of being there the owner finally showed up. We are going tomorrow to make sure that they fix our truck, pay for all the damages and the rental car we had to get today. I already have phone calls into multiple lawyers for consultations to see if I have a suit against the mechanic and business. If this isn’t fixed properly this company will be in deep crap. And I also have a complaint ready to file with the BBB. Let’s see you guys talk your way out of this. I won’t be allowing midas to back out of this. To anyone who reads this make sure no one you know, anyone they know or yourself ever go to midas or its affiliates. After this is fixed I will only go to Ford.
Had all my brakes done front and back. Picked up at closing at immediately noticed pulsating and a soft pedal. Went to return next day and had to stop at other shop because of smoking from rear drum. Mgr took off rear hubs and showed me both rear adjustment kits were missing! Returned to Midas and mgr was a jerk. Refused to replace damaged drum cuz it was $100. Kept overnight and put on kits and drove home. Rattling noise from same area this time. Removed drum and rear parking brake pin fell to floor and blown brake line. Had a friend fix correctly. Appleton,Wi Midas is the worst. Customer Svc sucks
Who would ask their workers to go to work in a state of emergency when the roads are unsafe? But the most greedy money hungry evil corporation I have ever come across. Who in the world would take their car to Midas in a snow storm. How could someone with any heartbeat ask a human being to be on the roads when it is so unsafe but an evil money hungry demon from hell. The worst part is, their corporate isn’t even open. I would never take my car to be fixed at a Midas for more reasons than one but I would never want to support such a bloodsucking corporation that cares nothing for its workers. I would never encourage anyone to take their vehicle to Midas.
On January 15th 2016 I took my car to Midas because my Check Engine light was on. A diagnose check was preformed and the results were PO300 – RANDOM MISFIRE VALVE COVER LEAKING INTO SPARK PLUG WELL – NEEDS GASKET, 1 COIL, 4 SPARK PLUGS, COIL BOOTS, THROTTLE BODY CLEANING, FUEL INJECTION AND OIL CHANGE. I went back on January 16th 2016 to pick up my car and after these repairs were completed my car doesn’t drive the same before I brought it in. The car Idles very high and loud which the car never did before I took it in and the Check Engine light comes on and off now. I’m extremely unsatisfied with how my car was given back to me with a new problem that they created on my expense and now I’m stuck with having to pay for getting a problem fixed that I never had in the first place. The owner/manager was very rude and nasty to me when I explained my frustration to him. I asked if there was anyone else I can speak with above him and he said no. He stated it’s a computer issue causing the car to Idle high and fast, but as I stated in the beginning I never had this problem before until after all of the repairs were fixed. He then said he would replace my muffler because it was cracked and old and that would fix the problem for free. This didn’t fix the issue and car is worse than when I took it in. Now I’m left to pick up the pieces for something that was never the problem in the first place and ultimately have to spend more money. I feel taken advantage of and lied to and this is a place I have taken my car to many times and have never experienced anything like this with them. They damaged my car and I don’t feel safe driving it until something is done to correct the issue. I no longer have a reliable car….
I’ve been contacted by the owner of Midas on January 18th and also over the past few weeks since my original complaint was made on January 17, 2016 now and repairs were made on my car to fix the issue at hand. The owner has made sure things have been taken care of for me and resolved.
The owner Jerry Creamer of Midas in Countryside, IL is so full of sh*t and my car is still not fixed properly. He’s been gasing me up the whole time just so he can get a positive rating for his company and then when I keep coming back with problems now he changes his tune being rude and disrespectful ultimately now not wanting to no longer repair my car. After everything the engine light keeps coming back on. Go to hell you BASTARD!!!!!
I don’t know what’s going on at the Midas and Schenectady New York Upper State Street I have been going to them since 2011 I have spent over $6,000 on my car repairs with them and I am very unsatisfied with the manager the district manager now I have called consumer relations and I hope that I will not be dissatisfied with them I also hope they respond back to me immediately… sincerely I used to be satisfied customer
I went to Midas on 1/4/16 for a oil change, after a engine check I was told that I only had a oil back-up and the guy said I needed a engine flush. So with that I got my transmission and radiator flushed and then also paid a extra fee to get my fluids topped off. I left the shop and not even 15 minutes up the road I was driving and my car cut completely off on the highway, I had to sit on the side of the road and wait for a ride, I called the location back and they told me to have my car towed to them and they may refund me the money if they saw fit. I told them no so they sent the same guy that did the work out to my house the next morning, only for him to tell me I had no coolant in my car (which I paid him to top off not even 24 hours before) and I keep coolant in my trunk at all times so I gave that to him. Once he started pouring the coolant in he realized my radiator was cracked which wasn’t cracked when I took my car to them. he made the statement well we have nothing to do with that and told me he would contact corporate and give me a call back later that day. Well that was on the 5th and it is now the 15th and I haven’t heard anything. I have never experienced such bad customer service and workers who tell so many lies, I wouldn’t recommend this shop for anyone to go to but I will not stop until I get the problem solved.
How do I contact corporate?
I sent email for terrible service and over charging!
On 1/6/16 I brought my suv to Midas to have a brake job done and after a complete check they said I needed brake pads, rotors and that the calipers were excellent. I told them to go and fix it. I paid $418.60, the machanic took it for a drive too see if everything was good, and gave me the key and said everything great. The very next day while driving it,it locked up and made this loud sound. I called them back and told them what happened and they said to bring it back and they would take care of it so I had it towed to Midas and they said we will take care of it ,which is 1/7/16. They called me and tell me it’s ready when I came in another guy who said he is the manager and that the price is 740.00 approximately. I told him that the other who said he is the manager didn’t mention anything about 740.00 dollars. This guy sarcastically reminded me that he was the manager and told another machanic to put my automobile in the garage. I then ask him for a phone number to corporate and he gave me a local number, I said to him this is a local number and he said that corporate was local, so I called that number and it was another Midas cross town, I asked him for the corporate number and he gave it to me and could he help me with anything he was very polite and referred to his experience as to why he was not that way and that corporate would help. The first guy said it shouldn’t be that more expensive. All together you are talking about approximately $ 1158.60 ,I would have that kind of money after Christmas.
No professionalism and he out right lied. A franchise that been in business since 1956 shouldn’t resort to that kind of business. As one of the best franchise in the United States how could you do this I’m going to fight. Starting with the BBB. My number is (803)521-XXXXX
Help……….
The worst experience in my life! I took in a brand new car and got a used car towed away! With the owner making a joke about my car! 13483 cedar rd. Cleveland height oh 44118 have to be the worst auto care service I’ve ever experience! I don’t know how they sleep at night knowing the damage they have caused especially around the holidays to a single hard working mother that children depends on transportation sports after school activities it’s sickening to me!
Novembre 2, 2015 going down to Florida i got stranded in Bighamton NY The first service station i see is Midas i stopped there and asked them if they could check the battery and alternator, they were not sure if they were good. they assured me that the battery was good and that the alternator was bad. they sold me an alternator at 499.00$ and 107.80 labor. I kept the core of my alternator. I was going to Florida and on the way the battery whent down 2 times and i had to be jumped started. On my arrival at Homestead Florida the battery went dead again in a wallmart parking….i purchased a battery and replaced it in the parking.After that i went at Autozone to have my old alternator bench cheched, it checked ok and passed all the test, i have the bench test computer readout.i want to send back the alternator and get a full refund
Pierre Nadeau XXXXsw, XXXXnd ave , HXXXXX FL 33033 -401 XXXXX..33033 ..My invoice number is #0150471 on the 11/2/2015
Phone: XXXX-401-XXXXX
E-Mail : pi2rre@aol.com
I’ve been going to Midas for a while with 20 dollar oil change coupon. Other than having to wait a long time I haven’t had any other issues there. However when I went this month I had my coupon called to double check on the price. I was told it would be about 21 dollars and some change. When I went to go check out I was told it would be 54 dollars. I asked why it was 30 more than I was told or why it is so much more this month than any other time I’ve been there. They told me they had to use synthetic oil because that’s what should be in my car. I said ok. But when I left I looked at other paper work dealing oil changes and my car. My car has never used synthetic oil. So I’m wondering what they lied about? Did they use the right oil and told me that they used higher grade oil? Or did they use the higher grade oil which is gonna mess up my car? I emailed corporate this morning. I’m a gonna wait a couple day it’s gonna take for them to get back to me. If it’s not by Wednesday I’m going to the BBQ to report Midas for fraud. I’m done with that place.
I totally feel you! My wife recently had some issues with her car loosing power while she was driving. My initial thought was that the alternator was bad. We decided to take it to midas since it was closer, instead of her uncles shop, who we usually go to. We told the guy at the counter, Jeff, the issue and what we thought it was. He said it could be a number of things and they would have to check it out. So we left the keys with him and he said he’d call us in an hour or two with the problem. Maybe 4 hrs later while I’m at work, my wife calls me to tell me she talked to midas. They told her that her battery AND alternator was bad and that they had already swapped “the bad battery” with a new one and had to order the alternator. The battery would cost 175 dollars, and once everything was done, the total would be just shy of 800 dollars!! That is RIDICULOUS! I asked my wife if she gave them thego ahead to put that battery in and she said no. So I told her to call them and tell them that you don’t want that alternator and you’re coming to pick the car up. So the next morning we go to pay for this ridiculously high battery and take the car to eddies (her uncles shop). He does a full thorough diagnosis and finds that there’s absolutely nothing wrong with the alternator, it was actually the wire that connects the alternator to the battery thay was bad. Total cost, 75 dollars….. this was like literally a day ago. I plan to take this invoice to midas today and ask this guy Jeff did they even check to see what the problem actually was? And why exactly was he ready to charge my wife 800 dollars for something that wasn’t even the issue?? Either he deliberately tried to get over on my wife or he’s just incompetent at his job. I know which one it is but I just gotta see this guy’s face when I ask these questions.
This is the Midas in hammond IN on Indianapolis blvd BTW…
I have had worst experience ever from Midas in Collinsville IL after taking Ford Taurus in for rear brakes after completing all warning dash lights on and returned numerous times for repairs then adding oxygen sensor and additional 600 dollars for repair still couldn’t fix then management at store made appt at Ford dealer to fix car 4 weeks later my car still at Ford dealer and Midas District VP Carlos is refusing to pay meanwhile car still at dealership and VP Carlos will not even get the owner in Indiana to call to speak to me . Never been treated with so much disrespect and the Manager that made appointment at Ford I found out today is no longer employed by Midas ?? He kept telling me how good his words were and the will fix and corporate behind me.
How do I get my car back from dealership? I can go on and on. Wil have to contact States Attorney to get my car back? My car wouldn’t be at dealership if they knew how to fix Ford in meantime the dealer put me in rental car. Midas is bad name and hope that they may help not needing ownership that gives this worst experience and it’s not over yet!
Took my sons car to a midas in almonte Springs fato check my brakes. And it was 20.00 I’ve never been charged before. And they wanted 790 to do front brakes, rotors, rear drums? Really give me a break, none of the parts cost that much on a 97 prizm what a price gouging hog they are. We did not get it done midas needs to stick to mufflers
After having my car towed to Midas(4680 S. University dr. Davie, Fl.) The manager Reginald started yelling at me and putting his hands in my face because i didnt buy a battery from him. Although, i still wanted Him to replace tbe alternator, waterpump and belts. Midas Lost a long time customer. I took it to a competitor down the street. I hope upper management addreses the lack of customer etiquette and this doesn’t happen again.
After reading some of these posts, thank god I left before they took my money and ruined my car. Turns out the battery wasn’t bad after all. It charged up and is working fine. Thank you Reginald for telling me to leave your store. Your a really dumb disgrace and i hope you get fired.
Midas is a despicable Company which is ripping off the American public. I have recently filed a large complaint for the incompetent service your worthless franchise member provided.
Midas Corporate does not care who complains because they have SO MANY they. can’t read them all.
Their cohort the “BBB” should be shut down for FALSE advertising of this worthless automotive chain of crooks. But they are also corrupt, taking money for a good rating as they extort those who don’t pay.
ANYONE reading this FILE COMPLAINTS against MIDAS to the FTC & your STATE ATTORNEY GENERAL. I DID!!
If enough people do, someone will STOP the pair of Crooks known as MIDAS and BBB.
If you are or know a good LAWYER please have them start a CLASS ACTION LAWSUIT for FALSE ADVERTISING of SERVICE guarantee by MIDAS, and the same for the BBB.
MIDAS if you read this,(you won’t, because you don’t care) I’m coming for you, it’s already in the works, I hope to get some help from your other victims here.
Spread the WORD people wherever you go “DON”T EVER GO TO MIDAS”.
I was looking for a number to corporate in order to complain about the treatment I have received at the Sherwood AR store, but obviously this would be a waste of time, and Midas has already wasted a lot of my time lately.
I am having problem with Midas getting my car fixed. I took it in for gas fumes and a leak in my cooling system and it still not fixed. I paid the over $1600 dollar to fix the problems. I will be contacting my State Attorney General.
I had a really bad experience with Midas on Karl Rd, Col, OH 43224 with the manager RANDY and a biracial boy, I had came into Midas about 4:30pm asking that air be put in my tire due to being low. I stated I come for my oil changes here and the guy that taken care of me in Sept. 2015 was not there for me to speak to. So RANDY, stated his 3-guys were busy and he wasn’t taking them from what they were doing, so I asked what time you close I’ll come back he stated 7pm. I left and returned about 6 or a little after. Again I felt he didn’t want to wait on me because instead of talking business with his customers he started talking personal about him being a runner and so on, so that’s when I asked him how much longer it would be for me to be taken care of. That’s when he said I was next, but he proceeded to talk personal with a lady who was cashing out. So I asked a mechanic if he could put air in tire & check it, he stated he had to get permission from the manager RANDY, but all he was doing was just standing around messing in his toolbox. Then a mechanic had asked me to move my car so he could pull the customer’s car out, and I stated in a minute I wanted to ask a question 1st. Two minutes later a biracial boy came to me very unprofessional and disrespectful to me as a customer, telling me to move my car…….Then our problem got real nasty, for I went there back with him. Then he stated my tire will not get air in it. So when the so called manager came back into the room, I stated what had just went down and how disrespectful his mechanic had been to me. He asked me & the customer what had happened and we both basically said the same thing. Then when RANDY, said go move your car and I’ll put air in your tire, so I moved car and as I was returning the biracial boy steady taunting me saying bye bye bye…., I ignored him and proceeded to go back in Midas. Once back in store Randy, gave me pamphlet and stated I was no longer wanted as a customer. I asked him for his name he refused to say, but stated it was on the card he given me. So as I was leaving I asked the customer could I get her name, she didn’t want to give so I retrieved her license plate number. I left in store and wrote the number down, then as I was going towards my car, the customer then became pissed off for I had her plates, so I told her write mine down, I had no problem with her having mine but wanted her’s for reference to my incident. So she began cussing at me because I wouldn’t give her the paper I wrote my information on, she tried to snatch but wasn’t able to retrieve. As I tried to leave she stood in front of my car door and proceeded to say she would beat my ass if I wasn’t old and at that point I told her if you tried it was on. As I’m telling her to move so I can leave the manager and the mechanics stood watching instead of defusing the problem they were promoting it. Why was the car not moved out of bay so she could leave as they had asked me to move so they could move it out of bay, it had been at least 5 minutes after I moved my car. So after 10 minutes of arguing with her now, she finally moved when I said I was calling the police for she was now a threat to me and I didn’t want to go the next step for everyone has a boiling point. My point is why did the manager Randy let this all escalate to that point he & his crew just stood the entire time watching this go on, all I was trying to do was leave the premises as I was asked. From that point it should of ended.
Randy’s azz should be fired along with his unprofessional crew !!!! You can sure bet I will never patronize such an establishment.. I will pass this information to my friends, family and coworkers. “DO NOT PATRONIZE MIDAS ON KARL RD. “!!!!!!
Sounds like there are a lot of unhappy MIDAS customers. I had a new exhaust system put on 2003 Nissan Pathfinder almost three years ago at MIDAS. They put the exhaust on and the tail pipe was touching my back bumper and burnt it up. After a few months and many calls to corporate and district they replaced the bumper with a new one which they painted and supposedly fixed the exhaust pipe. The paint is peeling off the bumper and the brackets on the exhaust keep coming unwelded and now the tailpipe itself as fallen off completely. I have spent more time and money on this mess with MIDAS than it deserves. I am filing a complaint tomorrow with corporate again. I would never recommend MIDAS to anyone.
Had Midas on beechmont ave. in cincinnati Ohio on Saturday, August 22 and when I was a few miles away I noticed my iPod was gone. After myself, the police and 2 managers watched the surveillance from the bay my truck was in there was no evidence. The cameras in the parking lot were not working at the time. I believe it was stolen when the vehicle was pulled in or out of the bay. The iPod was in the center console covered up and when I opened it things were moved around. Very disturbing. Filed a police report and will be following up with corporate when I get it. I have taken my truck and my wife’s suv there for years and couldn’t possible ever go back. I will give my money to someone else.
Is it just me, or does Midas not care what anyone says about their company. Have sent e-mails, letters etc. with my complaint below and heard nothing. If you go to these people you have no one to balme but yourself when thy fail you.
I have been going to Midas for years without ever having a problem until now. My son was looking for a good mechanic and I referred him to Midas. He brought his car in for a state inspection. He received a call saying the car required 200. worth of work. As he had just lost his job, and has a relative who is a mechanic, he told them not to do the work and that he would come in to pick up the car. He was told that they would complete the inspection and then he could get his car. When he came in they told him they did the work. He said he did not want the work done ad refused to pay. To which they responded they would not give him his car. am done with Midas and will soon file complaints with the BBB and our attorney general.
I gave my Toyota rave4 & ciena for oil change next day my ciena engine was clanking badly, slowly reach home , check for oil , there was no drop of oil , they give my vehicle after five days. Worst experience with ” MIDAS. It was Thornton rd Lithia springs GA.
TIRE ROTATION LEFT LUGS ON ALL FOUR TIRES VERY LOOSE,.ANOTHER AUTO SHOP VERIFIED TIRES COULD HAVE COME OFF AT ANY TIME. VERY DANGEROUS. UNSAFE PRACTICES DUE TO MANAGERS NOT VERIFYING SAFETY OF VEHICLES BEFORE THEY ARE RELEASED.I GUESS LIVES DON’T MATTER AT MIDAS. I ADVISE EVERYONE NOT TO GO TO MIDAS. JUST CLOSE YOUR DOORS FOR GOOD.DISTRICT MANAGERS DON’T DO ANYTHING ,PRACTICES ARE JUST AS BAD. MAYBE IT WOULD MATTER IF IT WERE YOUR CHILD PUT IN A UNSAFE ,AND LIFE THREATENING SITUATION.BUT THEN ITS MIDAS
Hi,
I filed a complaint on Monday, followed-up on Wednesday and still have not heard back today. I paid for brake pads to be replaced and they were not replaced. My car is now undriveable due to safety. I expect a call. Thank you.
My car had some suspension issues so I went to midas to have it checked out and be replaced.since i did not have much free time to look for shops I saw midas and asked them if they would use parts already provided to them and they’re are like sure, I thought that was great. I came into midas and talked to the manager and told him the issue, that my car would pull to the left when I accelerate and decelerate. He told me it was suspension I thought so too since I thought I had a broken spring. They looked at the car and everything and told me they could fix it to the price of 300 dollars, labor and 4 wheel alignment. I thought it was pricey but I needed my car for work and life. I sat in their lobby for 3 plus hours waiting for them to fix my car. (Side note I also asked them for my spring the one I suspected was cut and was confirmed by the manager that it was). After the alignment the service guy took it for a ride to make sure everything was good but came back with a disappointed look on his face to tell me the problem still persist. Now I got upset because you check everything out and said that was my problem for sure and the replacement with an alignment should fix it for sure. Now i realize there just trying to squeeze money from me anyway they can because When I was waiting one of the tech came in and told me I needed an oil change, brakes and tires soon. I’m said no I just recently got an oil change less than a week ago and my brakes are still in good shape and don’t worry about the tires. I asked why are they checking all of that we already established what had to be done, he laughed nervously and said it’s because they want thetheir customers to be safe and says okay but I don’t need that right now. So now after everything was done he told me that I need a whole new strut mount. He called the manager over and he agreed right away and then told me he can’t let me leave with the car in that condition, I looked at him and told I already paid you can you please give me my keys. They was like hey its your life and I’m like hey I drove it here fine I can again and got in my car and left extremely mad and frustrated. When I got home I looked in the box to see if they gave me my spring but they didn’t, went back to get it just to be told they already threw it away. Unbelievable he told me he forgot to put it in the car and didn’t think I was coming back for it. Well that wasn’t enjoyable at all but I really got pissed is when I went to a mom and pop store and told them what the car was doing and he said lift the hood and pointed to the strut mount and told me that was my true culprit. I was so upset that an 80 dollar job was changed into a 300 dollar on. I would never ever use midas for anything ever again even if it was the last shop on earth.
Here’s the deal. My husband and I took our car to Midas in February (I XXXXX you not, this has been an ongoing issue for literally FOUR AND A HALF MONTHS). We asked for an oil change and to have our brakes looked at before going on a trip for my father in law’s memorial service, being responsible adults and doing preventative maintenance. They do the oil change and the b.s. “road trip check,” and proceed to remove the wheels and brakes. Three hours later, they come out and say that they don’t have the parts to fix the brakes. They were working fine before we came in. They say we can bring the car back the next day and it will be fixed. We leave, and discover a quarter mile out that WE HAVE NO BRAKES. We had to take our car to a Pep Boys down the road and have them fix the brakes, to the tune of nearly $700. Midas damaged our car further, never mind the fact that we went sailing through an intersection at 45 miles per hour with our three kids in the car. I filed a complaint with customer relations that night, and have been getting the runaround ever since. At Pep Boys, it was discovered that not only were our brakes completely mangled by the incompetent Midas staff (seriously, if they were surgeons, they would start a transplant operation and discover fifteen minutes in they were missing an organ and then stitch the patient up and let them leave), but we also suddenly had a missing brake booster, the oil tank had sludge in it from not being drained properly, the oil dipstick guide was now broken and chipping off into the oil tank, and we had a leak in our brake line. These fun new repairs caused us to need a new clutch, new brakes and rotors. DO NOT TAKE YOUR CAR TO MIDAS.
To whom it may concern: I bought tires from ur new jersey company was very happy. Soo i asked to get strut n air conditioner done. Sounds great….but not didnt know had to be there first thing so ok come following sat first thing.But no good they sent my part back or never came.no call .They called after dropped car off at 8:10 am then hr later call n said dont have parts.After tires he said they will order n i bring back …..what happen no call nothing im from southampton pa really!!
I have been to your saron drive location in lex, ky. Several times, one of your workers named earnest, not sure of last name was very rude, smelled of alcohol, and was just plain rude, and really bullying. Told me stuff that my car did not need done, and charged me for it. I spoke with others who said they had been done same way, one customer told me of a young man whom he may have dwindled out of a car or truck wasn’t sure which one he said.,needless to say I will not be using your services any further, and may file a complaint with the better business bureau. Also when I asked to speak to a manager he got all defensive and said that was him. Very unpleasant experience, being a vet I felt very disrespected. Thanks for your time. Byron
Nickle and dime, nickle and dime and yet no one will talk to me about getting my car fixed. If I ran my business like this I would be OUT OF BUSINESS!!!!!
I have spent over $3500 in the last three months on my car at Midas on Cottman and Oxford in Philadelphia. NOT ONCE did I ever complain about how much I was asked to pay nor did I ever balk. WELL NOW I WILL COMPLAIN. After all this money I still have a problem…a problem that has been there ever since the beginning and yet…IT IS NOT FIXED???? I believe that on some levels this is a ploy to continue to have me come back to Midas to spend yet more money?????
My car is NOT FIXED……AND I WANT TO TALK TO SOMEONE WHO IS GOING TO pay attention to my complaint!!!!!
I had the very same thing happen to me. I have taken my car up there 3 times and I drive it 4 a day and then the same problem started again. I called and told them it was happening again and they said that it was fine when it left so there is nothing they can do but look at it again and fix what’s wrong with it this time.
I had a muffler and pipes put on at Dixie Dr. Dayton Oh. Less than 2 years later, rear of muffler blew out. I returned my vehicle to Main St Englewood location. Since Muffler has a lifetime warranty I felt they would take care of the situation. Well, they tell me the muffler is bad but they will not use the same pipes because they will not separate the muffler and pipes and therefore will have to replace the pipes also and charged me $343+. The pipes that were removed from the vehicle were thrown to the floor and were in very good condition. they did not need replaced!!! WHAT A Ripoff!!! The lousy mufflers are guaranteed so that you can rip people off when they bring the vehicle back because of the warranty. I am telling everyone I know not to go to Midas and be ripped off! Others have told me off similar problems at Midas!
my lifetime muffler had a hole in it took it to Midas Auto Experts in Greensboro ,NC they put on rack came in waiting area said needed muffler and tail pipe was rusty did not show me tailpipe they charged me 37.00 for parts and
75.00 for labor(I told them NAPA had one for 24.00 but they said we can bend one easy- always happy with my old Midas dealer in High Point but he since sold business and they do not use Midas by the way my truck is a 1986 and I am 80 years old I understand making a profit but really this wrong Thanks for listening
I took my van to Midas 78232 and after they “looked” at my car they refused to give it back. It took them over an hour to let me have my keys. When I told Doug I needed to go he said, “where do you have to go? I’ll let you know when it’s ready!”
I believe there is a culture of high pressure sales at Midas. My fiance is a manager at a store here in Texas and he had completely changed since becoming a manager. he’s angry all the time and can’t sleep. I am trying to get him some help but I fear the worst. He had a tech that sells drugs to him at work. He has taken money from the store and borrowed money from everyone including the store owner for his new habit. don’t go to Midas
I was referred to Midas by Discount tires for an alignment. …made appt…they had my car for an hour and said they could not do my alignment as I would need upper n lower ball joints replaced first…gave me an estimate of $1167.00…I walked out thinking omg . The next day my mother in law told me to try Les Schab….I called they quoted me $557.00…got it done the same day. …when I picked up the car the total was $532.00 with alignment …super happy with my service. WILL NEVER REFER OR GO TO MIDAS!
My question is how do I take my vehicle to midas in dallas tx on monfort and springvalley they tell me they can fix it which ive taken my vehicle back 5 times they dont know how to fix it cost me 700 bucks and they dont do refunds i was told by the area manager they worked on thats payment is due regardless if it fixed or not bahaha
Took my CRV for an inspection at my nearest Honda dealership. Learned I needed the outer tie rod ends done, among a couple of other things. So I shopped around for cheaper prices and came across Midas in Hoover, AL. Took my 2000 CRV to have the radiator and outer tie rod ends replaced/repaired and an alignment done on January 29, 2015. A week ago or so I noticed something was off with the ride of my vehicle. It would pull and had a slipping feel when turning and braking and just driving in general. It worsened and I felt I shouldn’t be driving it. I started thinking I needed to take it back to Midas because something wasn’t right with the steering and suspension (which they’d “repaired”). On February 23, 2015, I cranked the car up to leave work and the steering wheel loosened and turned far right on its own. Called AAA to have my baby towed. The AAA guy instantly diagnosed it and said the tie rod wasn’t done right. The pin wasn’t inserted in the tie rod end. We found the bolt that came off in the parking lot.
All three AAA guys diagnosed the problem and confirmed. Midas improperly installed the outer tie rod ends. One even said that could’ve been a lawsuit and Midas would eat the cost. Had I drove home, that could have been my life on the road. My baby was towed home on a flatbed by AAAA and then they towed it straight to Midas the next morning on February 24, 2015. I was not confident in Midas working on my CRV again. Especially since they didn’t do the job right the first time and it had to be done again. And on top of that, the same technician from the first time ended up working on my car this time around. They apologized and claimed the part was defective. I seriously doubt that. This was completely their fault. Point blank.
And to top it all off, that same technician (initials TT, according to my invoice, I believe) that worked on my car both times and drove it out afterwards, stole $20 from my ashtray compartment. He reached down and picked something up off the floor and got out of my car while putting something in his pocket. We caught it before leaving and went back to confront the guy, a short white male that looked to be in his 30s maybe; thick southern drawl. They compensated my stolen possession…with the exact money he stole from my vehicle — minutes before. We made a little scene about it. It’s the principle of the matter. I usually take my stuff out of my car when having it worked on or having it in the care of someone else. But I failed to completely take all my significant possessions out…like my frikin’ gas money left in the ashtray. Another technician informed us that that wasn’t the first time something like that happened around there and that ‘we didn’t hear that from him’.
So not only does Midas not properly repair parts on a car, they also search it and steal possessions. I’m not confident in the repairing of their wrongdoing. I’m wondering if something else might go wrong. Their credibility is shot with me. I actually feel I should be refunded the cost for labor, if not the whole amount. And since it was a “defective part,” they should refund me the cost for parts since the problem had to be fixed (and hopefully it actually is this time and nothing else goes wrong from them working on it). I will be going to the home office about this. I will reach out to corporate about this. I will review the hell out of this Midas location. A situation like mine was potentially life-threatening and a definite lawsuit waiting to happen. They will not be getting my business.
Midas
6845 West Peoria Avenue, Peoria, AZ 85345
Dodge magnum 2005 2.7
Hello,
I called around to different shops on November 28th 2014. And Midas Peoria had the best price for my problem. So a few days later I take my car in to get the water pump changed out after getting a 700$ quote.(car is over heating and pouring out antifreeze) After dropping my car off and meeting Tom the store manager I liked the vipe and left my car in their hands. 5 hours later I get a call that it is not my water pump it must be something else and they will figure ot out. Turns out it was according to them my thermostat. Which was 525$ to fix. So I said okay. They get that done do an oil change and I’m out the door by 6pm (they had my car since 7am) not even a week later my car is over heating and pouring out antifreeze once again. So I call Tom he said bring the car in, he has the mechanic look at it and says it’s the radiator hose leaking its a 52$ fix I say okay do it. After getting the car home that same day car is pouring antifreeze in my drive way. So my husband buys a new radiator and changes it himself that was 120$ (which Midas tried to charge me 600$ for) that didn’t fix my issue, car is still over heating I take it back to Midas and they say they bought a batch of bad thermostat and they will change it for free. They do that I go home car is still over heating and pouring antifreeze. Take the car back. They have it for 2 days they change out the thermostat 3 more times, put 3 different gaskets on the thermostat, “say” they changed the hoses to radiator but those haven’t been touched, and then THEY broke the bleeder valve for the radiator which they want to charge me 200$ to fix. So I tell them to wrap up my car I’m coming to get it and I will fix the valve myself.when I get there I go inside to a rude Tom yelling at me because I won’t let them fix it he won’t give me any type of paper work showing what they did. So I get.my keys go to the car and notice that my back air bags are completely down and car is not in park. I air up my bags put car in park walk inside to talk Tom he tells me that he did all that work which was under warranty for free he’s aloud to not put my car in park and play with my air bag system. He popped my air bag which was 80$ to fix at home. 43$ at AutoZone (turns out AutoZone has had multiple costumers come in because Midas broke their car parts and want to charge them for it). Its now 1/12/15 All in all my car still has the same issue I went into Midas for the first time. I am out nearly 900$ and I would honestly like my money back and will never do business with that location again!!!!
My story to long to write here but in a nut shell. Midas in Sherwood, Arkansas blew up my engine in my 1996 Mazda, by not using right valve cover gasket. They charged me $190.20 for parts and labor. Which corporate office refunded because they knew was the store’s fault. I had $10,000 tired up in the car and they blew up my engine which had about 40,000 miles on it.
I went to Midas in Naples Florida on Pine Ridge rd and was very disappointed. I went in for an oil change for $24.95. Over three hours later my bill was over $100 as they broke my tire valve was checking tire pressure. The valve is computerized to give a alert if pressure is low while driving it. Well even after I paid for the part and waited they failed to get my car computer to recognize this new part. I was told to drive it for 100 miles and bring it back if it did not fix its self. Well it didnt fix and I went back three times to be told it would be over two hours before they could get to it. I asked for an appointment but was told they dont give appointments. I went back today and was only person there. My car was taken right in the shop and about two hours later I asked what was taking so long? I was told I could have my car anytime and come back another time if I didnt want to wait. I said no I would wait as I wanted my car fixed. Then about 15 mins later I was told they would not be fixing my car today as they needed to research it to see what to do and then will call me to bring it back. This is very fustrating! Waiting to see if they call back.
we’ll steve didn’t come thru…. check eng lite on again.. so after $263 same thing again…
my daughter wasted 2 days and it’s still on… stay away from Davenport, IOWA location on Brady
Steve at Davenport IA location made a happy customer ( my daughter )… being in IL
as a dad not being there caused a lot of conceren—and my daughter miles away in IA Steve made a wrong a right the next day on a check eng lite… when she came back a third time
on 27sep my truck broke down in austin, tx on the way to a wedding. a tow truck took my my truck to midas muffler at 4001 guadalupe street, austin, tx 78751. the midas representative quoted a price of $1080 total including wrecker, repairs, all. midas quoted me this price when i asked how much the repairs would be, and then again when midas called and told me my car was ready to pick up. i advised midas that i could not get to their shop before it closed, so the midas representative said that was ok, he would take a credit card as payment and leave my keys under the bumper so i could come by and pick up later. to my astonishment, the midas bill was made out for and charged $1314.59!! i called and spoke to the manager about this breach and he said he would get back to me in 2 or 3 days. i have not heard back from the manager on this. it is so sad that a customer can not believe what is told to them when they ask a question about the final total for work done to their car. i feel like i can not trust midas to do what they say when it comes to handling their customers money. they overcharged me a difference of $234.59.
I had a 2004 Chevy Impala which started having problems starting. It would not turn over. I took it in to Midas for them to do an inspection. They said there was a leak in the fuel filter. They charged me 230.00 to repair, which I did. I drove my car without problems for only 1 week, for which I woke up to work, again my car would not start. I had to call off for the day, contacted Midas who offered to look at it if I can tow it there. I was so upset, as I supposedly paid to fix already. I took it there and they inspected, this time they said it was the fuel pump. They quoted a charge of 800.00 to repair. In tears as I am a single mother, of a developmentally disabled child, this is a lot of money, but I need a vehicle for work. So I paid with their credit card, which I was approved. Fuel pump was replaced. I drove my car for 3 days, stranded at work. Contacted Midas again, furious this time. Again told that if I tow it there they will look at it. Again did this, of course the car at that time started. They said it could be the fuel system, flushed and sent me on my way. Two days later, left work and again, stranded because the car would not start. I in tears as I for the last time was going to do this. All they said is that if I can tow it there again they would look at it. I was done, I said that at this point I want a refund as 1000.00 to repair something that wasn’t even working was unacceptable. If they didn’t know the cause, they should be up front with customers. Not just guess and continue to take their money. They refused any refund stating that they will try to fix it. Meanwhile I continue to have towing costs, missed time off work. I that weekend went to lease a reliable car and traded my car which was only worth 1000.00. I told midas that I refused to pay, but now they continue to harass me daily, calling and trying to add fees on top of what I refuse to pay as my services where not taken care of and if anything costs more heartache and frustration. I will NEVER recommend Midas to anyone EVER. NBC News 6 on your side has been contacted. Midas will be receiving a call very soon and displayed on TV for everyone else to warn to not make the same mistake I did and come to them as a customer.
I was just recently working at the Midas in Napa California I worked there for about 3 pay periods and the manager Curtis has not paid me for my first paycheck he didn’t seem to remember 16 hours in the second paycheck and the third paycheck I still have not received. I quit Because of this and I am looking to get my money please call me 707 267 ****
GO TO THE LABOR BOARD WHERE YOU LIVE, THEY DO NOT TOLERATE THIS. AND YOU WILL GET PAID PLUS PENALTIES. I BEEN WORKING IN HUMAN RESOURCES FOR 15 YEARS..
Thanks for the tip, will do
I am going to try this after a very unsatisfactory & emotionally draining experience at the NASHUA, NEW HAMPSHIRE Midas on the DANIEL WEBSTER HIGHWAY in October. I’ve since been reimbursed for most of the costs incurred resulting from significant issues to the rear differentials on my AWD vehicle when they put mismatched tires on, but I expect the entire cost back.
I have been calling the Administrative Offices in Malta NY and leaving messages daily for Linda Morin (Administrative Supervisor who issues the shop casualty reimbusements) with no response. Brandon Chait is the Regional/District Manager and became extremely defensive when I spoke to him and requested what I expected in refund. I will go to whatever lengths it will take to recover the entire cost and I will continue to call daily and leave messages for anyone I can. Nashua Store Manager, Mike, showed significant concern when I brought up my experience at his shop and did let me know that the 2 men that worked on my car that day did get fired due to other bad work practices.
I strongly encourage any unhappy customer to be persistent and demand the company to own up to their responsibilities. It takes time, but they know that most customers will not know who to talk to or what avenues to utilize. Bad businesses, or businesses who do not take care of fixing bad employee work, earn bad reputations. Bad experiences carry much further than good experiences.
You’re not done hearing from me, Midas.
I had a 4 wheel aignment done on my 2004 sonota 2/7/14 . i drove 1700 miles across country from minnesota to arizona to my suprise my rear tires were worn out totally .i called the minnesota midas and told them about it ,and that i was not pleased to have to get two new rear tires when i arrived at my destination ,for they were new before i took them to midas ..the assistant mngr. told me there was a note in the book about my rear springs being bad ,which i never was told about ,he continued to tell me thats what wore out my tires .if i would have known this i would have had them replaced .there was no mention of this to me and nothing mentioned on the work order either
I took my car to Midas located in Manassas,Va Sudley road to replace both Axle assembly that i purchased online. I picked-up the car and drove with my son in it , i heard a noise coming from the driver’s side,i checked and found Grease all over the tire,Caliper,and the Rotor. I took the car back to them , the manager tells me that somebody in my neighborhood must not like me because the person removed the lower bolt thats keeping the Shoks in place and proceed by saying that the part i brought to them was bad. I told him that the grease was coming out of the Axle assembly because he’s Mechanic forgot to put the bolt in which caused my car lean more towards the driver’s side and put lots pressure on the Axlle assembly. He wasn’t having it , i had to pay them again to put the old part on. When the car was ready i checked the erea the same amout of grease all over , the mechanic did not take the time to clean it. The manager came and cleaned it after i told him. And by the way, the missing bolt reapperd the same exact bolt as the one on the passenger side.
I’m just coming from Midas(Palatine,IL)for the 18th visit with anger & frustration.I took my Acura MDX for engine replacement in July for $5,000 & d car is having same problem till today.D ex-manager Scott bought a $900 engine,mounted & realised it was leaking then ordered another crap,mounted again,it won’t work so he ordered yet another engine for $1400 which d car has now.He only told me about d 1st & 3rd engines & hid d 2nd.He told me it would take 5days to fix,ended up taking 15days of which i paid rentals 1st 10days & he paid half d cost d last 4days.When i finally picked up my car,d central lock was not working,d mechanic asked me to give him more time to figure out how to fix but could not till he left.Scott & d mechanic that worked on my car were fired about 3weeks later due to people’s complaints about their poor performance,exorbitant prices….D new manager Wes begged me to give him a chance to get it right & after 6 visits,same problem.He is telling me he needs more time after 18 visits altogether.D check engine light is on,d VTM 4 light is on,car is jerking & vibrating with noise,d central lock is damaged & I’m beyond frustrated because i have no other car.He wants me to drop d car for days without giving me rental car to use.I had dropped it for days with not solution.I almost got run over by a big trailer on I-90E with my kids because d car started jerking all of a sudden in d middle of d highway.I’m so disappointed that after pay $5,000,that Midas would put me through this.Im just from Midas & d car is showing d lights again.Midas Corperate office/Headquarter,hear me & help me fix my car.I do not have money to go elsewhere & get my car fixed.My life & my kid’s lives are in danger.Please i need my car to take my kids to school & back,i need it for work & to take my kids to their games & practices.SOMEBODY HELP ME!!!!!
In January I visited your Fallston, MD store because my rear brakes were grinding. The staff there did all the required work and I also purchased “brakes for life” and it cost me over $800. 8 months later, the rear brakes are grinding again! I tried to call the Fallston store and they’ve since been closed down. I went into a different Midas, in Elkton, MD and explained my situation and I was advised that the manager at the Fallston store has had several other locations along the Baltimore area closed under his management and I’m convinced now that it was due to poor customer service and subpar work. The Elkton manager is quoting me over $600 to remove and replace the right rear brake caliper, the exact same thing that I paid for in January and is stated on my receipt and also to address other issues that the grinding has caused. Furthermore, I had that same work done on my front brakes at the Elkton, MD store back in 2012 and I have had NO issues with those since that time. Therefore, there is absolutely no reason why the work done at the Fallston store shouldn’t last as long as I have not changed my driving habits and mainly use my vehicle to drive back and forth to work. I am very unsatisfied with the work that was done on my vehicle and I’m reaching out to your office to investigate and rectify this. I am asking that my brakes be replaced free of charge and that you hold those accountable for their awful “work”. My vehicle is currently sitting at the Elkton store and I am without transportation to work lest I use my wife’s minivan leaving her without transport during the day and with the care of three children. I am the sole bread winner for my family and this is unacceptable by any imagination. I do not have the extra resources and can not and should not be held accountable for your worker’s ineptness.
I would like to express my concerns and disappointment with my recent experience with Midas service and one of your Midas Managers. I had Midas Speedee Oil replace my front and back rotors and brakes on 4/26/2014. They put on rusty rotors and brakes. I didn’t look at the rotors when I left the shop because I was in a hurry and I trusted them. I didn’t notice until I got home. So, I took the car back to the shop on Monday morning. I showed one of the service Technicians, who looked at the car. I let him know that I was concerned because the rotors were copper color/rusty looking. I said, “why are they rusty looking? I know it’s not brake dust, what is it?” He said, “oh, its fine, that will go away.” What did I know, so I have been waiting for it to “go away”, which it hasn’t. I took the car to 2 different auto body shops on 9/2/14. Both a claims adjuster and Technician from each place stated, “those are rusty rotors, you need to go back and make them put on new ones, it looks crap.” “Why would they put rusty rotors on a Lexus?” I met with the Manager of Speedee Oil (Midas) today, 9-4-14. His name is Scott. I showed him the rusty rotors and let him know that they were like this when they were put on. I let him know that I brought the car back on Monday and showed one of his service Technicians. I let Scott know that the service Technician, said, “oh, it’s fine, it will go away.” I said to Scott: “how can it go away if you are telling me its rust?” and Scott’s comment was: “oh, they are all do that, that is normal.” ” All cars look like that,” he proceeded to show me 2 vehicles in his lot which were older cars, the rotors had very little rust on them, if any. I said, “these rotors were rusty when you put them on and we aren’t even in the rainy season yet and you are telling me, that is normal?” I said,” they were like that when you put them on.” He said, “no they weren’t.” I said, “yes, they were, I took a picture dated 5/5/2014. I showed him the picture and his reply was: “They are all like that, there is nothing I can do about it, they all come that way.” I said, “Really? I have been coming here for years having you work on my car and I spent $852.04 on these rusty rotors and brakes and there is nothing you can do or that you willing to do to fix it? I asked him if he could paint them. He said, “no, we don’t do that type of work here.” I asked him, “so, you’re not going to replace these and give me new rotors? He said, “no, there is nothing I can do, all car rotors look like that?” I asked him, “do you think those rusty rotors look good on my $30,000 Lexus?” He didn’t answer. He proceeded with: “come on in here, I want to show you something.” He lead me into the service garage and pulled out 5 different “used rotors” out of a huge steel/metal bin that he had taken off other vehicles and threw them at my feet, almost hitting my feet.” I literally had to back up. I said, “I don’t know where those came from or how old they are, but that is not the point. I said, “They have minimal traces of rust on them and they don’t look as bad as mine and who knows how old those rotors are.” I asked him again: “so, what you are saying is, there is nothing you can do to fix this problem, these rusty rotors which you put on?” I asked him, is there is a warranty on the rotors and brakes?” He said, “no there is no warranty for rusty rotors or brakes.” I said, “You put those rusty rotors and brakes on my car on 4/26/14 and you are telling me there is no warranty?” He said, “no,” I asked him again, “so, what you are telling me is, there is nothing you are going to do to fix this?” He said, “no,” I asked him, “can’t you paint them, paint over the rust?” He said, “yeah, I could paint them for you, but it won’t do any good because they are just going to end up looking like this. He had told me earlier that he couldn’t paint them because they don’t do that type of work here. I am so disappointed in this “Manager’s attitude and lack respect that he portrayed. I have never seen such unprofessional behavior. I will never return to any Midas or Speedee Oil shop again. And I can guarantee you that I will be telling everyone NOT to get their oil changes or any other repairs done at Midas either because of the poor quality service, disrespect and treatment to customers and unprofessionalism
Hello Sheryl , I have worked for several Midas’ . I can tell you some horror stories .
You payed $852.04 for a brake job , if they only replace your pads and rotors , you got taken to the cleaners. Pads on your car would cost no more than $60.00 , rotors would cost between $60.00 to $80.00. In a worst case scenario , your total cost for parts should have been $220.00 with a mark up of 100% , parts would have ran you $440.00. It would not take me more than an hour to complete the job. Labor rate is $105.00 / hour. So your total bill should have been $545.00 plus tax ( approximately $50.00 in my state ) . That would have amounted to approximately $595.00. They usually try to obtain a profit margin of 75% or greater. $220.00 is 25% of $852.00.
My advise to you is to quit going to this type of corporation ( not just Midas but all similar type facilities). There’re so focus is on the bottom line . I’ve also seen them hire mechanics that aren’t qualified to put air in bicycle tires . They play on the ignorance of the consumer. There is nothing that is free or comes with a life time guarantee. Let me give you an example : When you buy life time brakes , the next time you need a brake job , they will tell you you need rotors and possibly calipers too. Then they will mark up the parts or tack on the cost of the free pads to the labor or parts. In a magician’s court it is called slight of hand .The sole purpose of the life time brakes is to get you to return for another brake job (trust me , it won’t be free). Another tactic used is to add unnecessary services like brake flush for $59.00. The reason they do this is to make you feel like it was a concession, on there part, if you attempt to haggle.
When ever a business utilizes the “commission” as an incentive for their employees , YOU WILL HAVE THIEVERY ! ! !
I hope this has helped you .
On Saturday Aug. 30 I took my vehicle to Midas
for rear brakework. The technician did a wonderful
job. When I was paying for services, someone
different waited on me. When he asked for my
address, (being a single female) I had reservations
about giving it, since the customer ahead of me
was not asked for their address. When I mentioned
this, he said “if the customer behaves themselves”,
they will be sent coupons. I was rather taken
aback by this immature and unprofessional
response. Intelligent people should really think
before they open their mouths to speak, especially
when they are representing the company they
work for and work in the public sector. Whatever
his reason for lashing out at me, his comment
was not only embarrassing to me (waiting room
was in earshot) but should be embarrassing to
Midas as a whole. This happened in Tupelo MS.
Last week my grand daughter took her 2004 Trailblazer into the ” Midas Auto Service Experts” store at 935 N. Central Ave.in Medford, Or. They were having a special on an oil change. They told her she needed to have the new synthetic oil put in her car. So she did, and instead the cost being the $30.00 special they charged her $60.00. This is the second time that Midas has screwed a member of my family. It seems to me that a young woman by her self is reason for them to think, its time to make some extra money here boy’s. Word of mouth can do wonders, and believe me I plan on doing my part to put a STOP to your company’s way of doing things. The Chevy dealer, told us that “hell no that car did not take synthetic oil”! SHAME SHAME on you people for taking advantage of young woman coming in for service by themselves. Your not to be TRUSTED. You would steal from you own mother, I bet!
I can blame myself for taking my car to midas, instead of dealer, they are rip offs and cant fix a car to save there lives, WE as the people need to stand up to this kind of place
Dear Mr. Lawrence C. Day
I just visited the MiDAS located at :
6805 Bandera Rd, Leon Valley, TX
(210) 681-7251
As I was getting out of the car a gentlemen which I think is the manager came up to me to tell me that he could not help me. I wanted an oil change on my Buick Century. I got at the MiDAS at 5:37pm and the reson he said could not provide the service of the oil change was because he was short of staff 2 emoloyees. He said had too much work and too many customers waiting for their cars and couldn’t receive my car. I asked him if MiDAS closes at 6pm or 5:30. He says at 6pm but that they stopped receiving customers like at 5:50pm. The reson I am writing to you is to let you know that the way the business should be handle , I think is not right. I think I deserved to be helped and not tell me that can not because the reason is not a valid reson. I would like for you to answer my complaint and tell me what you can do to help me in this situation. I work Monday thru Saturday and the only time I can go for an oil change is arroud 5:30-5:45 pm Monday thru Friday. I hope you can take some time to read my request and tell me how can you prevent this from happening and if I should receive an oil change discount or maybe as courtesy one oil change free to make me happy again as your customer. Sincerely, Charles Barrett
What you want is a free-bee . We are not in business to lose money ! Either spend more money or go some place else.
I won’t go into my specific problem due to space. They tried to replace my window motor and window switch for $961.00. The window switch was fine and works perfectly and window motor can be purchased on line for $159.00–Midas wanted $476.00. They also wanted $360.00 for a new window switch that became in-operative due to suspicious lose wire after they checked; switch is fine. So with labor they wanted $961.00. I ordered window motor and another garage down the street installed for $80.00. Just crooks.
I’m assuming all the people who work, own, or management, ceo’s are out for the money.
I know they have seen all the bad comments other people have made, so I’m sure you do not care for the people. My sister and her husband took their vehicle there they told them they needed a transmission flush so they did it a week later their vehicles transmission went out, went back the guy their told them sorry don’t bring your vehicle here again because they didn’t know what they were doing! Huh! They told my son the same thing my husband knew and told him not to do it, all you need to do is change the fluid several times to clean it out, and if you’re transmission is bad it’s going to go out anyway. Do you even read your bad comment s? I’m sure the better business bureau will be interested.
This to the corporate office, the Midas in cleburne, Texas needs a review, they take advantage of the elderly, they do not put the right amount of oil in vehicle’s, they are out to just make money and do not care about the customers, they actually make customers vehicles worse off than they were when brought in, this store is terrible to their employees, they do not know what they are doing. I would not recommend any one taking their vehicle tothis place, ever, their are many oother places to take your vehicle to in Cleburne, Texas, I will be contacting the corporate offices to let them know much more. I have found out so much, please people out rethink before going to this place, you must go somewhere where else and could probably get a job better done at a better price and won’t have a messed up vehicle afterwards. Everyone should contact the corporate office and let them know what you have experieced.
I’m not going to go into the details of my expirience with Midas it’s to long and frustrating. Bottom line is they are crooks and have no ethics or customer service and they DO NOT back up there work.
Three things
1. The persons working to replace my water pump didn’t re-install mytiming belt cover.
2. They left a shop rag under the engine compartment
3. They left a socket on a bolt in the engine compartment. I understand they work hard and were trying to get me out before closing or not too far after closing, but come on guys, all of these issues I consider a hazzard for me while driving. What do you think?
On may 24th I went to get my injectors cleaned at a Midas shop because I had long-cranking issues on my Nissan Versa 2008. Even though the previous weekend I told them I suspected a faulty fuel pressure regulator because 2008 Versa’s are known to have issues with their fuel pressure regulator, they told me that this was very unlikely since there was no “check engine” warning and that an injector clean-up could solve the problem. When I arrived at my appointment at 8 o’clock on that saturday, I learned that the equipment necessary to perform the task is a rental and had not been reserved and I therefore had to wait for at least three hours before it arrived. Although I did not ask how much they charge prior to the work, I was shocked when they presented me with a 220$ bill to perform this very simple task while other Midas shops charge 100$ less. Not only was this way more than anticipated, but in no way did it solve my problem. Took it to the dealer two weeks later and had the fuel pressure regulator and packing rim replaced for a total cost of 170$ including taxes and had to issues since then. It’s been three weeks since I complained to Midas about their less than sterling service and have not received as much as a reply, only excuses..
Midas Ft. Lauderdale Florida 235 E Sunrise Blvd
I’ve been a faithful Midas customer for 30+ years and have loved the services and lifetime warranty offered.
However 6/9/14 turned my stomach and lost me as a customer for life.I was given a quote over a $1000.00 for brakes. Knowing you could take every part off the axle and place new parts on and still not add to that amount.
Rotors roughly $90.00 each pads $40.00 each calipers $70.00 each so where’s the mark up its not that much maybe 1 1/2 hours/labor.When I said no way I was offered to do it for $600.00 still high in my opinion. So I said no thank you and went down the street to Goodyear. The same work was done with same parts for $361.00 and I was in and out in a hour and a half. Needless to say I’m no longer a trusting customer or dealing with Midas after 30+ years and I’ve always told friends and family go to Midas the work and the warranty for brakes and mufflers are 2nd to none. My views have changed to they’ll attempt to take advantage of you and cheat you out of your money if you don’t know
On 5/1/2014 I took my Subaru WRX into the west olympia WA Midas location for an oil change. As an after thought I mentioned some minor issue I was having with my car. When I dropped off my car in the morning the manager didn’t notice me walk in and was talking to one of his parts guys. He was bragging about how since he had started managing the location that profits were up 25%. I also heard that one or more of his mechanics couldn’t drive a manual well at all. I wanted to see how long it would take him to notice me sitting in the lobby. Approximately 10 minutes later when he noticed that I was there he looked very surprised.
I had already known that at some point I was going to need to replace my clutch. The clutch slipping was very un noticeable and only happened if I literally put my foot to the floor. I got a phone call suggesting that I replace the clutch. They said they noticed slipping while driving it when testing for a minor issue I reported earlier. I was quoted ~$2200 after tax (way way too much). Knowing how functional the clutch was still I said I would decline for the moment.
After driving my car off their parking lot it was all I could do to get my car to move 100 yards. The clutch was totally burned out. I walked back into the shop to speak with the manager. I stated that the car was not driveable and asked how I could park my car in their parking lot with 95% perceived function on my clutch and have 5-10% function driving out. The manager could not give me any meaningful explanation. It was not a professional experience… some of his words: “You brought a car with a worn out clutch in here. Did you expect it to get better?” I replied by saying of course I didn’t expect it to get better but repeated my question about how my car could go from near perfect function to not driveable while in their care.
The manager deflected all of my concerns and refused to acknowledge any possibility of wrong doing. Had he explained to me why I was wrong and educated me, I wouldn’t be nearly as upset. After talking to him for awhile I finally convinced him to drive my car a little to see exactly how bad it was. While he was gone two of the mechanics came into the lobby. One of them asked if I wanted to race him (being that I drive a fairly fast car). The other mechanic said “He would destroy you. You can’t drive a stick at all”. Not impressed. I know enough about my car to know that there isn’t much that could have been done under the hood to cause this.. so I’m not necessarily accusing anyone of foul play, but I’m suspicious. I’m wondering if when they took the car out for a test run, they burned it out.
I took the car to a mechanic I know and was quoted a price far far lower than Midas. It’s a shame… because much of my extended family has been using that Midas location for years with no issue (while under previous management). I feel the need to make sure my friends and family know about the bad service I recieved. Midas has a good opportunity here to save a bunch of customers. We will see if they decide to act on this. That being said.. my next stop is the BBB.
I took my car to get new tires installed and when they had my car up on the lift they called me over to show me that my radiator was leaking coolant/antifreeze. I was flabbergasted to see that because I just had the car at the service dealership 5 days ago where they performed a coolant service and a complete brake fluid exchange. I questioned them if they had touched anything under the car for this to happen because my driveway and parking space there at Midas showed no signs of any leaking liquids. They assured me that nothing had been touched and took a small flashlight and showed me a pinkish substance under the car where the radiator was cracked and therefore leaking coolant. He said that the leak was big and I would need a new radiator. I told him that I just had the car serviced at the dealership and that I would be taking it back there and just to install my tires and nothing else, since the baby was crying already and I had to go feed and nap her. That afternoon I took it back to the service dept and they quickly put it up on the lift and informed me that the radiator had NO leaks or cracks! The mechanic examined everything and noticed a clamp on one of the hoses “lost its tension”. He though it was very odd that the hose became loose because they didn’t touch the hoses when they performed the coolant service, but they replaced the clamp and tightened it. Now my car is not leaking any fluids AGAIN, just like it wasn’t until Midas sneakily loosened the clamp hose to try to make some extra money. I would have never thought that a company so well known as Midas would be so corrupt and dishonorable to endanger the life of one of their customers and their children just for business! I did keep both multi-point inspection reports from Midas and my dealership’s service dept to compare and keep for my records. Please use this as a warning….”You do not deserve the Midas touch!”
I took my vehicle,1999 Buick Regal, into this place of business on Wed. Jan.22nd 2014 for an oil change and to check for smelling gas. They did the oil change and called to tell me I needed a new gas line due to the old one being cracked. I authorized the work. I then received another phone call stating that my engine locked up when they were done with repair and attempted to start vehicle. I asked how that was possible when the work done had nothing to do with the engine. I was then told well we had to put more oil in it,why would you need to do that if you just changed the oil unless the cap was left off and the oil ran out. Which would explain my engine locking up. I have a warranty so I authorized them to tear down the engine and find the problem. I then received a phone call stating it was not the engine but the vapor lock. Very confused at this point I say ok do the work. I receive a phone call on Tues. Jan.28th 2014 stating that the repairs were going well and the car would be ready tomorrow. Okay great!! I receive a call on Wed. Jan. 29th stating when they started the car, it ran for 15min and then the engine locked up. i’m angry at this point because nothing was wrong with my engine when I took my car in the week prior. Now the owner is saying to me that he will not take the engine apart again and fix it but he will charge me another $1700.00 to put a used engine in my car. I currently have 60,000 miles on my engine which is a 1999 Buick Regal. He wants to put an engine with 93,000 miles on it in my car. I believe clearly this is negligence on the behalf of Midas and I would like my vehicle repaired and running at no extra cost to me.
To whom it may concern,
Approx. 2 years ago I had my muffler-tail pipe and exhaust pipe replace at the Bayville, NJ store. At that time there was some issues:
1.tailpipe to long hit ground when at any driveway apron-went back and mechanic shortin pipe
2. The exhaust pipe was hitting the underside of car chaise at the rear wheel axel
Mechanic decided to put van on lift and hamner in the under carriage at point of in pact.
3. Muffler continuity bottomed out at driveway apron or any small bump or divot in the road
when back with car again and was told by mechanic that the steel strap install was the correct length and couldn’t be adjusted because it was welded to the frame and muffler.
Now approx. 2 years later the muffler fell off and was dragging on the ground.
I brought the car to the local Midas shop in Dumont,NJ for new free muffler.
The store Manager told me that I not only need a muffler, but an new exhaust pipe, tail pipe, muffler and clamps.
I explained what took place in the pass situation,but to avail. I had to pay over $400.00 again, even with the free muffler..
Also the manager stated that this mechanic and himself inspected the exhaust system prior to the work and found that the previous Midas installed used a steel strap in lieu of proper hangers and makeshift exhaust components to make the system work.
What recourse do I have-notify the Better Business Bureau or what?
Thank you,
Mr. Eugene Agresta
201-362-XXXXX
Take my truck for a tuneup everything was working fine no light were on and now I have light sensors going on .sensors going off saying that a CAL off on my truck I didn’t have that problem before and they say the battery I had that track inspected before I took it there . They even charge me for something they did they broke the top of fan protector that goes across the truck
I don’t what’s it’s called but it goes Watercross when you open the hood . Charge me $15 to glue it for glue or something at the in-store use and they charge me $940 for The guy broke the boot off and they charge me $20 for each three of them and something they did it’s their mistake they should replace it I would think so I took my truck there it was not Glue up.I got it back with glue .my husband was mad . I usually don’t have problems with them but this time I did and my husband did not like that. Next time I’ll take it to the dodge they do my oil changed there and they do an awesome job. Second week and still waiting for that part come hope they have it ready.
Craig Moore On 12-5-13 at around 1 pm I took my 2000 G M C truck, to Midas for new brake lines and two day’s later on 12-6-13 at 4:12 pm they want to charge me close to 300.00 more then the job started out to be. evidently to be taken to the cleaners. I think it ‘s down right out rages, that when you take your vehicle to place your suppose to be able to trust, and when through there negligence & hurry they mess up a part! On your vehicle & want you to pay for the part that they screwed up!! at a 45% mark up on there parts,after they neglect to take the time to clean & do the job right in the first place. Iv’e been to this store twice now and each time i go they are on a new manager? I now understand why. The Midas store at 5435 Monro st in Toledo is not to be trusted they will rip you off & take pride in doing so. I will never deal with these thieves again.!!!
I had a similar bad experience with Midas. I took my car in for brake work. They convinced me I needed new bearings etc.. and the bill was $299.46 when I picked up the car the next day I was told it was only a temporary fix but would last a couple weeks until I could get a new car with my husbands first pay check. Well, I got 54 miles from home and 5 hours later and all the bearing fell out. Luckily it happened in a walmart parking lot. If it had happened while driving we would all most likely be dead as car would have flipped end over end. I was able to locate a wonderful man who is also a mechanic and owns his own business and he said Midas didn’t even fix the parts needed and that what he saw was that it was the old parts and all Midas did was put grease in it and slap it back together long enough to get me off their property. Well, today I called Patrick at Midas and Patrick tells me I am wrong it is not the part the other mechanic says it is and then about 5 minutes later my husband calls him and he says that he looked at it again and he was wrong. He admits he (along with two other supposed mechanics) “made a mistake” and that now it will cost me the price of the part ($69) and $85 more in labor plus the fee to go pick up the new part. So my car has to sit there until Friday (payday) and my husband has to walk to work three days this week. This car should be fixed FREE OF CHARGE. I WILL NEVER EVER GO TO MIDAS AGAIN AND I AM TELLING EVERYONE I KNOW WHAT HAPPENED TO ME AND TO NEVER GO TO MIDAS. I had always been a Midas customer until now, but this was a horrible experience that could have taken our lives and it is unforgivable. If you read this go anywhere BUT midas.
On 8/12/13 my 2002 Dodge Durango was towed to Midas shop for a $76 coolant job, after they looked at my vehicle the amount turned into $580 radiator job. I told them I couldn’t afford it they put water in it and we took it to a guy I normally deal with after he fixed we noticed I had no brake lights, after examing my vehicle the mechanic found that my brake light wires had been cut. When I took my truck to them a month ago for an oil change I ended up spending $200 for something else and oil change, they apparently found another issue. The very next day my truck started leaking coolant and the mechanic made a statement to me saying ” that customers think that we’ve done things to their vehichle to keep them coming back” and my response was “I have to admit there was none of these problems before coming to Midas. But my brake light wires where definately cut yesterday and my 17yr old son was driving and his life was jepordized with no brake lights. And just last week we put bulbs in my truck and all lights were checked and working.