M/I Homes was founded in 1976 as M/I Schottenstein Homes by Irving and Melvin Schottenstein. Headquartered in Columbus, Ohio, the company has built more than 78,000 homes since its inception.
MI currently operates in Ohio (Columbus, Cincinnati, Dayton), Illinois (Chicago), Indiana (Indianapolis), Florida (Tampa, Orlando), North Carolina (Charlotte, Raleigh), Virginia, Maryland, and Texas.
M/I currently operates under three brands: M/I Homes, TriStone Homes, and Showcase Homes.
Besides homebuilding, the company has a large financial services division that originates and sells mortgages. They also sell title insurance and offer closing services.
In October 2022, the company sought approval for a large tract of residential homes near Gastonia, North Carolina.
M/I Homes is listed as one of the top 5 largest homebuilders in the USA.
M/I Homes was founded in 1976 as M/I Schottenstein Homes by Irving and Melvin Schottenstein. Headquartered in Columbus, Ohio, the company has built more than 78,000 homes since its inception.
History
MI currently operates in Ohio (Columbus, Cincinnati, Dayton), Illinois (Chicago), Indiana (Indianapolis), Florida (Tampa, Orlando), North Carolina (Charlotte, Raleigh), Virginia, Maryland, and Texas.
M/I currently operates under three brands: M/I Homes, TriStone Homes, and Showcase Homes.
Besides homebuilding, the company has a large financial services division that originates and sells mortgages. They also sell title insurance and offer closing services.
In October 2022, the company sought approval for a large tract of residential homes near Gastonia, North Carolina.
M/I Homes is listed as one of the top 5 largest homebuilders in the USA.
My opinion of this company has changed. At a recent closing, the closing agent was the rudest, most disrespectful person I have ever met. On a day filled with what should have been happy emotions this person ruined it by her behavior. She was mean, condesending and belittling. I have never in my life experienced such cruel heartless distain. I am quite sure Melving and Irving would not be proud of this employee as it has forever tainted the name M/I homes. There are many other companies out there where people treat you with kindness.
Not Here.
I sold my daughter and husband a townhouse in Orlando FL in 2017. In 2019 we noticed the pressure valve started leaking. I have called MI home warranty to be told it’s out of warranty. We replaced this pressure valve at least every 6 months. In 2020 I sent an email showing that leak getting worse again told nothing can be done. We noticed that the leak is now is so bad that her water billed tripled. Sent them an email and called to be told the same nothing they can do. I spoke to one neighbor who said when that happened they fixed hers. My other neighbor you can see where they are starting to have the same issue. I’m getting ready to report them to our local news. The fact that it is now affecting our water bill is ridiculous. We need help. I definitely do not recommend MI home in Orlando. We had so many other issues in the beginning with that builder. You should not have to replace a pressure valve that much!!
It is coming to light that this company really does suck.
I recently closed my home on August 26th at Bridgeland, Cypress, Texas. I observed a crack in the driveway within a month and reported the issue to be covered under warranty. The warranty Manager Mr. Vince says the 3rd party doesn’t cover it and there is nothing MI Homes can do about it and he is not very welcoming. We were really disappointed to know about this and shocked to know the quality of concrete they use that the Driveway got a crack, very poor quality of construction. The twist is, we have gone through the pictures of our home taken before closing and the crack is already there even before closing. Now MI Homes have to definitely take care of it, how can MI Homes cheat us by giving us a brand new home with a cracked driveway? Is this how you do business? how far is it fair? what if we had not found the pictures of the crack before closing? That means they didn’t even care to repair it under warranty, How can we trust you next time? If you lose the trust you will lose the customers. Now that we have found the pictures of the cracked driveway even before closing, It’s MI Homes’ responsibility to fix it, I hope this email reaches the higher authorities and get the work done.
I am sorry to keep reading about this terrible company. What is wrong with them? Melving and Irving Schoffenstein would be proud of this reputaiton today? What about Robert H Schoffenstein the current CEO? What does he say about all of this? This company is NOT a good one. Buyer beware!!!!!!!!!!!!!!!!!!
Hello,
We purchased a house in Indian Land, South Carolina. We closed on the house just over a year ago.
To this day we still have about 30-40 Items on the list for the warranty department to attend to. Most of these things were noted during our 2 WEEK walk thru. A bunch of crappy finishing, lack of attention to detail, and just laziness. I have gone through 4 different MI Warranty people who constantly say the same thing but then they vanish. It’s unreal how they just ghost you and don’t give a crap. Missing window screens since we moved in, moldings are cracked and uneven around exterior windows, all nail heads are showing, paint job was terrible, tiling is uneven…. Try calling the VP, leave messages, no answer. Text the head of warranty, no answer. It’s just insane that I have to stalk them in order to get something done.
Think twice before going MI.
Wow, how awful that they ghosted you. They have the worst business model on the planet!
Hello,
We are having an issue with our siding meltdown and warped badly due to the reflection of the sun’s rays from our neighbor’s windows. We are in the Reserves of Waxpool community in Ashburn VA.
Do let us know who we can contact at MIhomes to talk related to this issue.
Thanks
Pratima
I am extremely disappointed with my experience with M/I homes in Winter Garden, FL (Encore at Ovation). I have been misled and treated with little respect. The sales team is pushy and lacks basic customer service skill. I came to find out that they actually pushed us up the “list” which could have worked out in our favor, but due to some personal issues we asked about the potential of backing out. So they just jumped and cancelled our contract and now I’m having issues getting my deposit back. Beware! Their “waiting list” is just a way to pick and choose at their discretion who they want to sell a lot to. They don’t go by the order of the list. If they like you, they’ll sell you a home. If they don’t like you, you’ll probably never make it to the top of the list. Also beware of list prices. We viewed the home and got pre-approved same day. Then we were told we had to wait for the lot. When we were given the option to buy the lot 1 week later…the price of the house was $6k more! I get supply and demand. I get escalating material costs. Just a heads up would have been nice. We were never told this was anything that could happen. When we got approved and said we wanted the home, we thought the price they gave us on paper was the price. The day before we were given the contract we were told the price might go up $3k, which sucked a bit, but oh well. Then the day we were asked to sign we saw the increase of $6k. A heads up would have been great! Nope. Oh well…$6k isn’t that much in the grand scheme of things. I told them I thought it was unethical, and that it wasn’t the money; it was the principal. The sales team responded by saying, “if it was about principal, then we shouldn’t even have been offered the lot because we weren’t next on the list.” That one almost made me laugh out loud. I told them how I felt in a professional way about all of it, and they got extremely pushy and defensive. Again, I asked them if we “could” cancel the contract…that was 8:00 PM. They went ahead and cancelled it without answering my other questions. At 6:00 AM I asked if we could reinstate the contract. They said they already sold it to somebody else on the list. My guess is at that point they didn’t want to deal with me so I was not losing their popularity contest (aka “the list”). It was totally my fault since I asked if I “could” cancel, but I certainly wasn’t ready to be cut off so abruptly. There’s WAY more to the story, but in the end it is what it is. M/I might be a good company overall, but dealing with a certain member of the sales team in Winter Garden, FL was not at all pleasant and left us without a contract or the home we wanted to build. I can’t blame them for the loss of the home, but I can certainly be disappointed in the way they treated me and the complete lack of customer service. Pushy pushy pushy… deceptive… unprofessional. Hopefully writing this review doesn’t affect the return of my $10k deposit I was told I would get back. We shall see…
Sorry this happened to you. The same thing is still happening a couple years later. HOW IS THIS FAIR BUSINESS PRACTICE – Why are they allowed to keep working – they should be SHUT DOWN!
I closed on my M/I home in October 2020 and walked into my new home November 1, 2020. Much to my disappointment the majority of walk-through items had not been completed prior to my move in date, despite being assured they would be resolved not later than 30 days of closing. During sales process, I felt service was good, once I closed service declined and once I moved in service was almost non-existent. 30 days passed and the walk-through items were still not complete and I was told by the construction manager and sales office to submit my items to their warranty department. Once the items went to warranty it has been nothing but disappointment and frustration. To date (4/17/2021) I still have one significant walk-through item that has not been completed and just received an email from the warranty department the item will not be completed and was told “to have a good day”. I cannot express my disappointment and disgust with M/I homes. The reason I chose them was because my realtor said they had long history of good quality, high customer service and good warranty. This has been anything but the case. Customer service is almost non-existent. I have gone 4 weeks without a master shower that was leaking and not installed properly, my driveway and front walk was damaged by subcontractor and identified on walk-through, this is the item I was just advised would not be fixed. I have had an odor in my home since I moved in, I reached out to warranty, they found moisture around almost 100% of my windows, it took almost 4 months for someone in warranty to come out and inspect, the warranty tech indicated moisture levels ranging from 70-90, well above acceptable levels. The warranty tech indicated a subcontractor came out to caulk several exterior cracks and if that didn’t resolve the issue, she would have window inspection, window inspection indicated water in the base of the windows but no structural issues, she advised if it was not due to windows they would look at areas within the drywall. That of course is now not going to happen. in same email I received yesterday declining to repair driveway and walks, I was also told they will not proceed with any sort of resolution for moisture in the walls. My lawn was diseased, bug ridden and dead, I had to spend hundreds of dollars out of pocket to repair it, drainage issues have been ongoing on both sides of the yard, majority of landscape plants were diseased or bug infested and had to be removed. the day I moved in, my home had not been cleaned, the floors and windows were filthy, I had a dead frog in the hallway. There were gaps in the front door threshold allowing bugs in. Door pins were missing from my front door hinges, shower leaked, rusted shower heads had not been replaced despite being on walk-through list (again took approximately 3 months to have them replaced, kitchen faucet (supposedly and upgrade) was an inexpensive faucet that leaked and sprayer would not remain in housing unit, again a 3 month wait to have replaced and I ended up paying out of pocket to purchase a decent grade faucet. The “upgraded” faucets in my two guest baths an shower fixtures are nothing more than low grade $35-50 fixtures that didn’t even match finishes of other handles/pulls installed. I have since paid out of pocket to purchase and replace them so the finishes match, be more durable and last longer. The HOA charges and additional $75 each time you want to make a change to the exterior of your home. They require extensive paperwork whether it is for changing out annual flowers, moving a tree and my requests to add a screen to my lanai too over 2 months for them to approve. I was denied the addition of a custom class panel storm door for safety purposes. CDD fees are high because we’re in a “gated community” and despite many emails about the gate remaining open all night, there has been no action or response to fix the issue for a week now. I cannot in good conscience recommend this builder, at least the builder for Summerwoods development in Parrish, FL. It has been non-stop frustration and disappointment since my move-in. I hope this information saves others from headaches and heartache. If purchasing from this builder, I highly recommend hiring an independent home inspector, independent land survey, and ensuring all walk-through items are completed PRIOR to closing. I wish my realtor had encouraged me to do this prior to closing with this builder. I am not a new home owner and have to say, I have never experienced such an unfortunate new home experience, lack of customer service, lack of concern for quality and difficulty with warranty and HOA staff. I had such high hopes given M/I’s boasts of the customer being central, the desire to provide high degree of customer service and offering an above average warranty. All the reassurances I received about any items and concerns surrounding my new home prior to and after closing on my home, starting with the sales office staff and construction manager at time of closing to the warranty department staff, has proved nothing but unfortunate. My property value will inevitably be affected by several unresolved issues with this builder. such as the unresolved damaged driveway and walk, actual lot size not matching land survey, and unresolved drainage issues.
Interesting. I was actually wondering if we were in the same subdivision? I am experiencing the same issues with my home and subdivision. We are close though. Lawn maintenance terrible, customer support terrible, they won’t finish the things they are supposed to after walk through and I have been about as nice as I can be to try and get things done. Losing patience though
MI homes is expensive garbage! Do not buy a home from this company! I am fixing my master bathroom because it’s falling apart. The contractor took off the pieces of the bathtub and found multiple cigarette butts behind the tub that were sealed up! Plus our roof is leaking in multiple spots (It is a tile roof, these types of roofs are supposed to last decades!) and the front doors have completely fallen apart as well. Clearly this home was built using materials that were made of the absolute poorest quality. We paid $680,000 for this house and expected more from MI homes.
MI homes, I need to speak to someone in Orlando /winter garden areà, who knows what’s up with the Developer, Ricky Diaz, & Hull Island Estates. I need to speak to Ricky’s Boss for starters, I have never been so disrespected ,
there are lots of things to clear up
Thank you
Michele Rawles 321-946-XXXX pooterville69@ aol.com
I bought new home in Durham, NC. The Andrews Chapel Sub division. Sales promised me IN WRITING the ability to put a fence in my backyard. At closing, again the same promise. The convent said the same. After, I purchase the house for 400000, HOA mgr said I cannot and will need to wait till homeowners take over. Since the contractor is in charge, no fence. The HOA is very rude and refuses to discuss anything. I have to take to the legal avenue just to get a explanation. Very rude and dishonest HOA.
I am contacting the Corporate office on a complaint. I do not own one of your homes, but I do live behind one of your construction sites. It is called The Towns of Belleair Groves. Since the start of your construction my family and I have been subjected to quality air issues. I have been in contact with the Pinellas County Air Quality multiple times and these are the issues. First, construction workers are cutting cinder blocks without using water to reduce the amount of dust. It is required in Pinellas county per quality air control. This dust is going in my pool (it is now covered), on the deck furniture (must be washed down daily), porch and on the cars. I can not open my windows anymore. At times it was so bad, I had to wear something over my face in order to work in my garden. Your site manager and foreman have been told multiple times by the Environmental Specialist I from Pinellas County and there doesn’t seem to be any lasting communication going on between management and the sub-contractors that you hire. This started in October 2018 and it is still happening now into February 2019. Secondly, the street cleaner that was sub-contracted out also does not use water when sweeping the roads. I’ve been informed by quality air that water should be used to also keep the dust down. Again no communication between your management and the sub-contractors. The dust is so bad that it looks like a dust bowl is coming through my back yard. This happens on either Friday or Saturday between midnight and 2 AM. The reason I know this is because my windows start vibrating and it wakes me up. I understand that this is a part of the construction process and that work needs to be completed, but you also need to remember that there is a community that was here long before you came. In order to be good neighbors there needs to be an element of respect for one another. I feel that M/I Homes doesn’t have any respect for the community arounds them. It’s all about getting the job done and get that money in your pocket so you can move on to another property. I will be sharing this complaint and will be looking forward to hearing from the you.
I have a house in Grove City , Ohio and I have some damaged siding that needs replaced. I was wondering if you could tell me where you get your siding so I can purchase some for the repair? We live in the Pinnacle subdivision off of Buckeye Parkway.
I live in Apex North Carolina and unfortunately while delivering a package to one of the customers that live in one of your new houses, I tripped on uneven pavement next to asphalt fell, and broke my wrist. I would love to talk to someone so that I could How to you too prevent this from happening to someone else. This happened on Saturday night and now I’m trying to make the best out of the holiday left. Merry Christmas
Recently I closed new home with MI Financial- Address – Tampa, FL. Ryan McMichael | Loan Officer . I was promised numerous times through email coomunication that my escrow account can be closed after loan closing. My home was closed Mar 31 2017. Now when I requested closure of escrow account on my loan, M/I Financial advisor – Ryan McMichael says rules have changed escrow account cannot be closed until 24 months. This is very unprofessional service of M/I financial services. I am not in a postion to pay any amount towards escrow account starting Nov 01 2017. If I loan goes as default, I blame M/I financial for not keeping commitment as promised. I have got email communication to confirm everything in written that my escrow account can be closed after my loan closure. If anyone in management see this feedback, please contact me – Sudhir Jarajapu – 813 428 XXXXX – email to jarajapu@ yahoo.com
COPY TO
CEO: Robert H. Schottenstein
CFO: Phillip G. Creek
COO: J. Thomas Mason
We closed on our brand new home on Dec. 29th 2011.
After saving for many years, we were able to buy our 1st home.
Now we have significant water damage to our floors and wall due to rain.
Got email from M/I Homes customer care saying that I am our of warranty and that the water damage is not covered.
The damage is clearly cause due to construction defects.
And water damage take time to really notice damage.
But the email response I got back from customer care is that I am out of warranty.
Did not even have the decency to have an M/I rep to come over my house to inspect.
What happens to M/I homes company statement?
“Treating People Right.”
and
“The M/I experience continues after closing ensuring satisfaction and enjoyment in your new home. Our Customer Care and Warranty Specialists work to strengthen the important bond of trust that unites us with our homebuyers. The kind of service after the sale you’d expect from one of the nation’s premier homebuilders.
After all, our co-founder Irving Schottenstein stated, “don’t forget to treat my customer’s right.” This has been our guiding philosophy.”
I need the contact information for the highest person in charge that can help me with this issue.
Someone that cares about me as an M/I customer.
I purchased my home in 2011. I had issues w nail pops and had them out there to fix it this past year. Now that I’m selling my home I had an iowhich sited nail pops and other structural issues. I called the warranty service and filled out the form. They asked me to send the inspection report which I did as a courtesy. They then didn’t have the decency to return any of my phone calls and responded late Friday evening that they will not be doing any repairs that they don’t feel it’s covered by warranty. Not only did they not have the decency to return my calls and discuss this but they made sure to send this email so I couldn’t get in touch with them
Over the weekend. How can you refuse to come out and inspect the property in person. I didn’t have to send the report and the items listed are absolutely under warranty. One of the items they’ve already fixed once this past year now they say it’s not covered and refuse to look at it. Horrible service! I had this same issue with them a few years ago when my yard kept flooding due to poor grading. They had the nerve to say it was because my grass that gets professionally mowed once a week was to long. I had to get an outside company to come in and address the issues and finally got MI to pay for it. They always say no first to any warranty issues then they try to back track when you pursue them. Horrible company to work with. Lazy customer service and management
I have been through Hell with M I homes for the last 11 years when I move back in my house 2005. My house is sinking it’s on 48 helical piers. They moved me out for six months and had to move me back in after all the work with done. Two months after moving back my backyard sinking have 24 sinkholes.mi came out eight months ago and took away thr deck and part of the fence. I have the last three soil tests that have been done to my house in the last two years with recommendations to M I and Of course they’re trying to refuse the work. Got an attorney about eight months ago I’ve been dealing with Mr. Hennessey down in the Charlotte office. I have scope work from mi what they were going to do and have never done. Now they’re trying to come back out and fix my fence in my deck but leave all the sinkholes. I am so unhappy with the customer service and M I homes. I was a single mother when I bought my house 11 years ago and I will never buy another Mi home. I want this to go to the CEO of your company. My husband worked for you guys up in Columbus many years ago and actually got transferred here to Charlotte. I have the soil test in my possession from Summit that says what the recommendations are and what needs to be done. I’ve been dealing with the sinkholes in my backyard for almost 2 years now and I have reached out to am I to years ago about this we are now in 2017 and I have had no results.
I have had several issues with shingles coming loose and breaking free since moving into our house in 2011. MI Homes has had a sub-contractor Liebke Roofing attempt to fix the problems on FIVE separate occasions. During one of the visits with Liebke, the owner stated that he did not get paid for coming out to fix problems/issues once the roof was initially put on the house. MI Homes have been very difficult to work with when it comes to getting things completed/fixed. I have pictures that clearly shows that the roof was put on incorrectly (High Nailing) and no felt paper was located on a portion of the roof. Liebke had IKO (Lora Manning) send several shingles off to be tested on approximately 9/30/15 which I have not heard back with the results. I do not believe that the shingles are defected in any manner and that the issue is improper installation. I have advised MI Homes that Liebke roofing is no longer welcome to my residence.
I live in an area that M/I Homes is building. Not only were the sales people snobby and rude, they made my husband and I feel like we were not worthy. Considering my husband an M.D., we are more than able to purchase one of their homes but if they gave them away, we wouldn’t be interested. When I went back with a friend to show her the properties, they intern actually said, “are you being nosey neighbors or are you interested in buying? REALLY? Where has customer service gone? After two very poor sales experiences, I can’t even imagine what the building process would be like. Maureen Parotto, was the first new home consultant. VERY RUDE and shoo’d us away for an appointment.
Hi my name is Pat Phillips I moved in mi homes on March 4, 2013. I am not please at all. On Dec. 13, 2014 my pile bursted in dinning room wall. I have not live here a year yet. This home is still under warranty . so what is the problem.I spoked with Carl he said it is a insurance problem. I am not should about that.It is a MI homes issuse.
I am asking for some assistance at this time.I hope 2 hear form some or I need 2 take other action. Pat
Hi
Just I would like to give feed back that that’s a reality of MI homes,, they talk good before closing and once you close your home it’s done.. Keep emailing them and no respond.. Bad communication seems they don’t even care for your call or email. They are in market to make money only.. I bought home from Mi home in Columbus IN area and I am still fighting for that.. You really have to struggle to get something done… This is a last home from MI home. I would say other companies are lot better in everything with same amount of money if you spend…..
Bought our home 4 months ago.Our lawn is mainly dead sod.We were told you only give starter lawns so our yard is what it is.No where did I read or was told we were buying our home with a starter lawn.Also my flooring was not put in correctly and has started expanding to the point it is pushing out my base boards.Mi/homes has sent someone out twice now and the floor is not fixed.IT is extremely upsetting to have these issue when we have spent our hard earned money to purchase this home and MI/ homes doesn’t care.
Good Evening.
I am unsure if this is the appropriate destination to forward the attached information.
If it is incorrect, I kindly ask you to route this attached information, conversation and photo to the person or department associated.
Two weeks ago my back yard flooded. On last night, severe weather warning returned.
The attached picture captures the third incident of flooding. On one occasion the complex lost power
The chain of emails detail the conversation via email with Carl Busch, a customer service rep with M/I homes.
On today, Mr. Busch met the an unknown group to discuss this matter.
Mr. Busch informed me that it would be my responsibility to call the city of Aurora Illinois and inform them of the run off from the adjacent farm.
My reply is simply as such, how and when does it become the responsibility of the purchaser to correct a planning over site? In addition, how does the owner have full usage of land that is subjected to flooding if any significant amount of rain falls?
As a homeowner, I am responsible to pay taxes on a land of usage. With this image a great portion of my land is unusable.
This to me appears to be more than “we built the home according to the plans” matter. Its about the unforeseen architectural flaws that manifest themselves in an unpredictable capacity.
Again, i do apologize if this is the incorrect email address and simply ask to reroute where necessary.
Felicia Worsham
XXXXX Church Rd
Aurora Il
felicia worsham
July 1, 2014 at 4:09:12 PM CDT
Carl Busch
This is an unacceptable resolution.
There is no way thus should have been approved with this magnitude if run off.
There is an electrical transformer in the middle of a trench.
Additionally, any severe weather, i.e freezing and unthawing and/or rain, places the residents with the possibility of loosing power.
That was the third time for flooding and last night was not better.
On Jul 1, 2014, at 3:19 PM, “Carl Busch” wrote:
The grade was checked and correct according to the plans the city approved. So may be the city can do something with the farm to help the run off? You may want to contact them.
Let me know if I can help with other concerns in the future
—–Original
From: felicia worsham [mailto:XXXXx@hotmail.com]
To: Carl Busch
Subject: Re: flooding
On Jul 1, 2014, at 8:25 AM, “Carl Busch” wrote:
I have a meeting this morning at the main office and I’ll know more later today.
—–Original Message—–
From: felicia worsham [mailto:XXXXx@hotmail.com]
To: Carl Busch
Subject: Re: flooding
Good Morning.
Was there a proposed action plan discussed on yesterday ?
On Jun 26, 2014, at 9:59 AM, “Carl Busch” wrote:
Our land development dept is looking into this Monday. I wish there wad a quick fix.
I’ll let you know asap when I hear something.
Carl Busch
Customer Care Supervisor
XXXXx@mihomes.com
——– Original message ——–
From: felicia worsham
To: Carl Busch
Subject: Re: flooding
Hi Carl:
More rain is in the forecast.
On Jun 23, 2014, at 10:10 AM, “Carl Busch” wrote:
Carl Busch
Customer Care Supervisor
XXXXx@mihomes.com
——– Original message ——–
From: felicia worsham
To: Carl Busch
Subject: Re: flooding
Good Morning.
Thank you! Im really concerned because this is the third time this has happened. In one of the events I lost power.
I would like to be included in ant discussions, this could potentially become unstable ground that deriorates therefore ultimately causing the backyard to erode.
On Jun 23, 2014, at 9:43 AM, “Carl Busch” <XXXXx@MIHOMES.com> wrote:
Ray, the super here looked on the plans and there isn’t a retaining wall in the city approved plans for behind your home. Ray did contact land development for MI Homes and they will look onto it further.
I’ll let you know asap when I hear a reply from the dept
I purchased a house from MI Homes in 2013, not very happy, actually very disappointed with th equality. I contacted MI million times, some main items still not fixed, seems they do not care.
Thats a reality of MI homes
Sirs your company has sold my wife and I a lemon of a house. Not only is there a substandard wiring in the house (3 bedrooms and a hallway on one 15 amp circuit, the dining room wall outlet cannot handle a 12 amp vacuum) Now we find that they laid sod directly on top of ROCK, no dirt between, therefore the grass is dying rather than growing. All Steve Suttles and his team said was since they have not done work prior there is no recourse. To clue you guys in, MI excavated and built on the land therefore Steve Suttle’s team knew the rock was there and they still laid sod on it and sold it as is. This is very sad business ethics. I have started and now further promoting the Face Book page Don’t Buy MI Homes. I am not looking for a quick buck, just the American Dream.
We also have dead so delayed over a yard full of rocks and bricks and was told.Not there problem they give starter lawns and don’t guarantee there lawns that’s a crock.
We have a serious issue in our neighborhood right now. Because of the lack of tarp protection and the heavy rains debris continues to wash into the alley behind my house and my neighbors. I had a flat tire driving out of my neighborhood and when I went to get it fixed I had nails in 2 of the other tires. Because of the location of the nails they had to be replaced. My daughter picked up 20 plus more over the weekend and right now they can’t play basketball or anything else because of the health risk of stepping on one. We are also forced to park in the street for fear of other flat tires. I’m asking you for full reimbursement for the tires and for somebody to tarp these areas to catch the debris. If you read below I’m not the only one having these issues. I have attached what I dropped off with Jamie. Thank you
I sent this in an email at 2:55 yesterday and haven’t had a response from Steve Suttles in Charlotte NC
I am interested in doing construction cleanup in the Cincinnati area and I wasn’t sure who to contact.Can you please email me the contact information. Thank you
I am contacting you to ask for your point of contact for your property insurance department. Last weekend my wife and I were visiting one of your model homes when my wife tripped on a landscape retainer and fell on the model home driveway. She has injuries that exceed my own insurance coverage and need to speak with someone about filing a claim with your property insurance.
Thank you for your assistance.